Re: POLL: would you like the user tool back (7.6.04)
YES from MY end and my TEAM... Thanks and Regards, Kailashnath A J -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra Sent: Wednesday, January 04, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 03 January 2012 16:11 To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.03 performance problems
Hello, as I understand, the latest patch available for ARS 7.6.3 is patch 2: 7.6.03 Patch 002 201106210200 Regards Rüdiger Von: pritch pri...@ptd.net An: arslist@ARSLIST.ORG Gesendet: 20:21 Dienstag, 3.Januar 2012 Betreff: Re: ARS 7.6.03 performance problems I don't know that you can download any patches for 7.6.03 - I think you need to contact BMC directly for any updates to 7.6.03. At least I needed to for the problems we had. - Original Message - From: Phil Murnane pmurn...@windwardits.com To: arslist@ARSLIST.ORG Sent: Sunday, January 1, 2012 2:59:02 AM Subject: Re: ARS 7.6.03 performance problems ** Larry: It’s possible there’s a memory leak in the particular version of the server demon you have. Patrick’s thought about patch levels is a good one – if that “…Build 001…” means patch 001, then you should download and install the latest patch. August 2010 seems a bit old to me. HTH, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson Sent: Friday, December 30, 2011 21:45 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.03 performance problems ** Hi Patrick, Thanks for the link, but the Mid-tier isn't even running on the same hardware. The AR Server software running on the Solaris box is: AR Server 7.6.03 Build 001 201008170035 Here is additional memory information throughout the day, 5 minute intervals. Memory usage continues to increase for no apparent reason. Is this normal? S UID PID PPID C PRI NI RSS SZ WCHAN STIME TTY TIME CMD S root 21007 21006 0 40 20 464456 473136 ? 05:00:39 ? 9:30 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 468552 477232 ? 05:00:39 ? 9:41 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 468552 477232 ? 05:00:39 ? 9:45 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 472648 481328 ? 05:00:39 ? 9:52 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 476968 485648 ? 05:00:39 ? 10:04 ./arserverd -s ars00srv -i /local/b S root 21007 21006 1 40 20 481064 489744 ? 05:00:39 ? 10:16 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 481064 489744 ? 05:00:39 ? 10:23 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 485160 493840 ? 05:00:39 ? 10:31 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 489256 497936 ? 05:00:39 ? 10:35 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 489256 497936 ? 05:00:39 ? 10:41 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 493352 502032 ? 05:00:39 ? 10:50 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 497448 506128 ? 05:00:39 ? 10:56 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 497448 506128 ? 05:00:39 ? 11:05 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 501544 510224 ? 05:00:39 ? 11:11 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 505640 514320 ? 05:00:39 ? 11:18 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 505640 514320 ? 05:00:39 ? 11:27 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 509736 518416 ? 05:00:39 ? 11:36 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 513832 522512 ? 05:00:39 ? 11:43 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 513832 522512 ? 05:00:39 ? 11:51 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 517928 526608 ? 05:00:39 ? 11:58 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 522024 530704 ? 05:00:39 ? 12:04 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 522040 530720 ? 05:00:39 ? 12:14 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 526136 534816 ? 05:00:39 ? 12:20 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 530232 538912 ? 05:00:39 ? 12:26 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 530232 538912 ? 05:00:39 ? 12:36 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 40 20 534328 543008 ? 05:00:39 ? 12:49 ./arserverd -s ars00srv -i /local/b S root 21007 21006 0 50 20 538424 547104 ? 05:00:39 ? 12:57
Re: POLL: would you like the user tool back (7.6.04)
yes yes yes Although many things are possible using web, some things are not possible or are more complex using web, e.g. creating a simple AR Report with WUT is so much better and faster than using the web. I use this often to lookup a value in a field that is hidden or isn't in the view I am using. Maybe an idea for a new native Windows Reporting Tool? ;-) Cheers. Rüdiger Von: Theo Fondse t...@remex.co.za An: arslist@ARSLIST.ORG Gesendet: 9:14 Mittwoch, 4.Januar 2012 Betreff: Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 03 January 2012 16:11 To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
Hi All, Yes…. Yes…. Yes……Yes……… User tool makes the life easy. Thanks Regards Amanullah IT Enterprise Applications From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: Wednesday, January 04, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Although many things are possible using web, some things are not possible or are more complex using web, e.g. creating a simple AR Report with WUT is so much better and faster than using the web. I use this often to lookup a value in a field that is hidden or isn't in the view I am using. Maybe an idea for a new native Windows Reporting Tool? ;-) Cheers. Rüdiger Von: Theo Fondse t...@remex.co.za An: arslist@ARSLIST.ORG Gesendet: 9:14 Mittwoch, 4.Januar 2012 Betreff: Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 03 January 2012 16:11 To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
yes yes yes . . . . . Thanks. Vishwa Saxena Aon Corporation img src=http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font From: Theo Fondse t...@remex.co.za To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 1:44 PM Subject: Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 03 January 2012 16:11 To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** off and leave me alone comes to mind. seems no matter what i do i cannot get off your mailing list _ From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Write license error while approval
Dear All, I added one field in 3 way join form by running arjoinfix utility. This field check if user from IT dept or not and then propogate this field to Approver lookup form also. But after running arjoinfix utility my default approval process also require write license which was not as before. Can you confirm that if any field is added to SRM or CHG for approval process customization, will require write license later? Waiting for reply. ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
NO This is not an easy question! Having a web only interface means that all of the headaches of supporting clients (possibly multiple versions) in an ever changing environment go away. But from a User perspective, the WUT was always preferred. That said, I'd have to say NO. The web interface is getting better, and the technologies behind it are improving. I think we'll be OK without the client. On Wed, Jan 4, 2012 at 6:42 AM, anurag saxena va_sax...@yahoo.com wrote: ** yes yes yes . . . . . Thanks. Vishwa Saxena Aon Corporation img src=http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font *From:* Theo Fondse t...@remex.co.za *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, January 4, 2012 1:44 PM *Subject:* Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* 03 January 2012 16:11 *To:* arslist@ARSLIST.ORG *Subject:* POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
He must have difficulty reading the instructions at the bottom of EACH and EVERY posting UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *wild rider *Sent:* January 4, 2012 2:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: POLL: would you like the user tool back (7.6.04) ** ** ** off and leave me alone comes to mind. seems no matter what i do i cannot get off your mailing list ** ** -- *From:* Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, January 4, 2012 12:25 AM *Subject:* FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FW: POLL: would you like the user tool back (7.6.04)
i would LOVE the user tool back! i use it a ton to locate forms! On Jan 4, 1:25 am, Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com wrote: Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arsl...@arslist.org Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arsl...@arslist.org Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
YES ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
YES - BUT - the user tool should not be public available. There is a need for a tool - it might not be the a user tool in the shape or form of what we currently got. There is a need for a client tool helping key users / super users / admin / developers to bug track, reproducing faults, logs and more. This space or function is currently not covered by the browser. Long term this could be a add-on within the browser for key / admin users? Until then - the existing user tool is sadly missed. I would like to say NO - until this vacuum is replace - I want it back!!! ~ Terje From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II [warrenbaltim...@gmail.com] Sent: 04 January 2012 13:17 To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** NO This is not an easy question! Having a web only interface means that all of the headaches of supporting clients (possibly multiple versions) in an ever changing environment go away. But from a User perspective, the WUT was always preferred. That said, I'd have to say NO. The web interface is getting better, and the technologies behind it are improving. I think we'll be OK without the client. On Wed, Jan 4, 2012 at 6:42 AM, anurag saxena va_sax...@yahoo.commailto:va_sax...@yahoo.com wrote: ** yes yes yes . . . . . Thanks. Vishwa Saxena Aon Corporation img src=http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font From: Theo Fondse t...@remex.co.zamailto:t...@remex.co.za To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 1:44 PM Subject: Re: POLL: would you like the user tool back (7.6.04) ** yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 03 January 2012 16:11 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
We'll hope he reads it, since I didn't remove him from the list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** off and leave me alone comes to mind. seems no matter what i do i cannot get off your mailing list _ From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
Hey Wild Rider, how about going to UNSUBSCRIBE or access ARSlist Archives at www.arslist.org From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of wild rider Sent: Wednesday, January 04, 2012 12:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** fuck off and leave me alone comes to mind. seems no matter what i do i cannot get off your goddamn mailing list _ From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
So I guess we are at a 2 to 1(22 - 10) yes: all no's had pretty much the same statement: if they fix the midtier and put in the features that need to be there.. and 1 wild rider.. ( I don't want to know ! ) ROFLa So I guess the next one will be after the 7.7 comes out: with new features.. it might shift more... Interesting though.. I wonder if it was helpful to BMC.. I would say they should be doing this kind of polling of their customers every 18 months anyways.. thanks.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
Claire, you make a good point which I agree with. Regarding the workflow, it seems BMC is trying to go cheap by taking the development offshore (speculation on my part), but not choosing the best resources while doing so. Regardless, issues like that typically arise from the left hand not knowing what the right is doing. While placing deadlines on development teams, they start using slash and burn coding techniques which result in the aforementioned problems as well as the continued poor testing practices. Some of the defects we continuously run into always brings up the phrase Did they even test this?. I could live without the user tool if the app was well written. As it sits now, the interface is still a kludge. They take functional aspects (CMDB Class Manager), make it pretty and render it nearly useless. Unfortunately with the extensive use of flash in ITSM, the user tool is virtually useless. Jim From: Sanford, Claire [mailto:claire.sanf...@memorialhermann.org] Sent: Tuesday, January 03, 2012 8:42 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** John, You just made the key observation: Well written apps, with purposefully designed interfaces is the future. The problem with ITSM 7.6. is that it is NOT well written. Something that used to take 3 pieces of workflow, now takes 15. Fields that serve the exact same function from one application to another now have different names and field IDs. It took Kelly and team years to get it all together to just have it taken back to the beginning. Why have all these extra z1_D and z1D fields when they really are not necessary? If you ask some of the old timers in BMC/Remedy Tech Support, they are perplexed at why things are done the way they are. So, if it was well written, I would not want the user tool back.. let me say that I would like the user tool back just for some admin functions. To be able to see if work flow is in place without having to clear caches etc... Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, January 03, 2012 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** NO The User Tool was created 20 years ago -- when you were sitting right on top of the database. The world has moved a long way since then. Business needs apps that are drop dead easy, and flawless... The User tool has so much auto stuff in it (copy to new, clear all fields, etc...) - that routinely breaks workflow or is minimally a distraction to the user. Well written apps, with purposefully designed interfaces is the future. -John On Tue, Jan 3, 2012 at 8:10 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
I vote we remove him from the list - score so far Yes-1 No-0 - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 9:55:06 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** We’ll hope he reads it, since I didn’t remove him from the list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** off and leave me alone comes to mind. seems no matter what i do i cannot get off your mailing list From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.com ARSlist: Where the
Re: POLL: would you like the user tool back (7.6.04)
I vote no. Let him figure out how to read the bottom of the email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, January 04, 2012 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I vote we remove him from the list - score so far Yes-1 No-0 - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 9:55:06 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** We’ll hope he reads it, since I didn’t remove him from the list. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** off and leave me alone comes to mind. seems no matter what i do i cannot get off your mailing list From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side.. :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at
Re: POLL: would you like the user tool back (7.6.04)
He could also just look up the ListServ commands and send an email to the server to do what he wants. -Sample Message- To: L-Soft list server at WWRUG [mailto:lists...@arslist.org] Subject: ListServ Command Body: signoff ARSLIST (I think that is a no ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading Sent: Wednesday, January 04, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I vote no. Let him figure out how to read the bottom of the email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, January 04, 2012 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I vote we remove him from the list - score so far Yes-1 No-0 - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 9:55:06 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** Well hope he reads it, since I didnt remove him from the list. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy A terrible thing. -Original Message- On Wed, Jan 4, 2012 at 7:00 AM, arslist wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** off and leave me alone comes to mind. seems no matter what i do i cannot get off your mailing list ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured
Hi, We recently got this kind of error message, some incoming emails are processed into Remedy system. Our system is ARS v7.1 with window OS and Exchange server Jan 4, 2012 11:23:45 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Mailbox Name is missing and no default Mailbox has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
I've recently run into issues with the 7.6.4 SP2 Mid Tier, major performance problems, of which BMC has provided me with several hotfixes that have addressed these issues. In the past I would have agreed with you about the not choosing the best developers part, but I've recently changed my mind. The guys I worked with (based in India by the way) were sharp enough to figure out the main problem I was running into and fix it quickly. BMC's programmers do have the programming and design skills to make a good product. What that means to me is that the problem is elsewhere, which we are all free to speculate about. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** Claire, you make a good point which I agree with. Regarding the workflow, it seems BMC is trying to go cheap by taking the development offshore (speculation on my part), but not choosing the best resources while doing so. Regardless, issues like that typically arise from the left hand not knowing what the right is doing. While placing deadlines on development teams, they start using slash and burn coding techniques which result in the aforementioned problems as well as the continued poor testing practices. Some of the defects we continuously run into always brings up the phrase Did they even test this?. I could live without the user tool if the app was well written. As it sits now, the interface is still a kludge. They take functional aspects (CMDB Class Manager), make it pretty and render it nearly useless. Unfortunately with the extensive use of flash in ITSM, the user tool is virtually useless. Jim From: Sanford, Claire [mailto:claire.sanf...@memorialhermann.org] Sent: Tuesday, January 03, 2012 8:42 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** John, You just made the key observation: Well written apps, with purposefully designed interfaces is the future. The problem with ITSM 7.6. is that it is NOT well written. Something that used to take 3 pieces of workflow, now takes 15. Fields that serve the exact same function from one application to another now have different names and field IDs. It took Kelly and team years to get it all together to just have it taken back to the beginning. Why have all these extra z1_D and z1D fields when they really are not necessary? If you ask some of the old timers in BMC/Remedy Tech Support, they are perplexed at why things are done the way they are. So, if it was well written, I would not want the user tool back.. let me say that I would like the user tool back just for some admin functions. To be able to see if work flow is in place without having to clear caches etc... Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, January 03, 2012 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** NO The User Tool was created 20 years ago -- when you were sitting right on top of the database. The world has moved a long way since then. Business needs apps that are drop dead easy, and flawless... The User tool has so much auto stuff in it (copy to new, clear all fields, etc...) - that routinely breaks workflow or is minimally a distraction to the user. Well written apps, with purposefully designed interfaces is the future. -John On Tue, Jan 3, 2012 at 8:10 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
yes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 03, 2012 9:11 AM To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured
I have received this before and it was because the only mailbox we had configured did not have the default set to Yes. Check that. Kevin On 1/4/12, Jerry Zhou jerry.z...@fcc.gov wrote: Hi, We recently got this kind of error message, some incoming emails are processed into Remedy system. Our system is ARS v7.1 with window OS and Exchange server Jan 4, 2012 11:23:45 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Mailbox Name is missing and no default Mailbox has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured
it is on the advanced configuration tab of the outgoing email configuration record, and the field is called, 'Default Outgoing Mailbox'. On 1/4/12, Jerry Zhou jerry.z...@fcc.gov wrote: Hi, We recently got this kind of error message, some incoming emails are processed into Remedy system. Our system is ARS v7.1 with window OS and Exchange server Jan 4, 2012 11:23:45 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Mailbox Name is missing and no default Mailbox has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
No, if BMC could fix all those bugs and make caching the workflow faster, make the app a little light weight and improve the performance of the consoles. Make it compatible and easy to use with the latest web technologies. Redesign the screen where tkts can be managed a lot faster. Currently with all these too many random bugs it is kind of harassment to be Remedy Support guy with people stopping by and commenting about new remedy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
No. It can't go away either. Still need to schedule CLI jobs to run macros; to build csv extracts in the absence of a web reporting server; and for sanity checking when web plugins fail. Analyzing a failure in the DVM module is very difficult, is it not? It seems 7.6 web interface relies heavily upon this feature. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** yes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 03, 2012 9:11 AM To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 - removing a value
I need an easy no brainer fix. I think my brain is shot. I can't think straight and my logic skills are shot at the moment. I have a field that was populated with First MI Last I need to get rid of the MI. I was able to do it with one field on the form, but I had a FN and a LN field to reference. With this one field, I don't have that. I have Bob H Smith I want Bob Smith There is no punctuation in the field. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Asset Management - Manual add software, license
We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this relationship and states that the CIs have no certificates. What do I need to match to have the license engine link the Application CIs to the certificates? Certificates Company: PQ-GIO Status: Executed License Type: Per copy Related to Product Category: Manufacturer: Intuit, Inc. Product Name: QuickBooks Market Version: 12.0 Cat 1: Software Cat 2: Application Cat 3: Third Party Application CIs Company: PQ-GIO Status: Deployed Product Categorization - Tier 1: Software Tier 2: Application Tier 3: Third Party Product Name: QuickBooks Model/Version: Pro / 12.0 Manufacturer: Intuit, Inc. Financials - Cost Entries: License Certificate listed, Association Type Secondary, with the correct LC# Note that when I didn't have the market version set, I couldn't put in the related product categorization on the certificate, the most I could get was the Manufacturer and the Product Name. When this was all that was set, the License Engine run would say either the CIs had no certificates or that they had multiple (some of each), with no rhyme or reason that I could discern for which it picked. Any idea what I am missing here? Is there anything that documents that basic steps and requirements to manually enter a new piece of software and a license for it? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
I let the punishment fit the crime: He cannot post, and yet I have not stopped posts reaching him. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: January 4, 2012 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I vote we remove him from the list - score so far Yes-1 No-0 - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 9:55:06 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** We�ll hope he reads it, since I didn�t remove him from the list. � From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) � ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting � UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy� A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. � From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) � ** off and leave me alone comes to mind.� seems no matter what i do i cannot get off your mailing list � From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side..� :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA� -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access
Re: ITSM 7.6.04 - removing a value
Review STR STR command. Determine location of the first space and the second space and use these values to do a substr. -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 4, 2012 12:57 pm Subject: ITSM 7.6.04 - removing a value ** I need an easy no brainer fix. I think my brain is shot. I can’t think straight and my logic skills are shot at the moment. I have a field that was populated with First MI Last I need to get rid of the MI. I was able to do it with one field on the form, but I had a FN and a LN field to reference. With this one field, I don’t have that. I have Bob H Smith I want Bob Smith There is no punctuation in the field. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured
Kevin, Thanks lot!! I double checked and that is already set, I also restarted the email engine more than once, still get this, any other ideas? Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Wednesday, January 04, 2012 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured it is on the advanced configuration tab of the outgoing email configuration record, and the field is called, 'Default Outgoing Mailbox'. On 1/4/12, Jerry Zhou jerry.z...@fcc.gov wrote: Hi, We recently got this kind of error message, some incoming emails are processed into Remedy system. Our system is ARS v7.1 with window OS and Exchange server Jan 4, 2012 11:23:45 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Mailbox Name is missing and no default Mailbox has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
Excellent :-) - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 1:16:25 PM Subject: Re: POLL: would you like the user tool back (7.6.04) I let the punishment fit the crime: He cannot post, and yet I have not stopped posts reaching him. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: January 4, 2012 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I vote we remove him from the list - score so far Yes-1 No-0 - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 9:55:06 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** We�ll hope he reads it, since I didn�t remove him from the list. � From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) � ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting � UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy� A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. � From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) � ** off and leave me alone comes to mind.� seems no matter what i do i cannot get off your mailing list � From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side..� :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA� -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient
Re: POLL: would you like the user tool back (7.6.04)
buhwahahahahahahahahaha On Wed, Jan 4, 2012 at 1:16 PM, arslist arsl...@danielbloom.ca wrote: I let the punishment fit the crime: He cannot post, and yet I have not stopped posts reaching him. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: January 4, 2012 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I vote we remove him from the list - score so far Yes-1 No-0 - Original Message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 9:55:06 AM Subject: Re: POLL: would you like the user tool back (7.6.04) ** We�ll hope he reads it, since I didn�t remove him from the list. � From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: January 4, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) � ** He must have difficulty reading the instructions at the bottom of EACH and EVERY posting � UNSUBSCRIBE or access ARSlist Archives at www.arslist.org illiteracy� A terrible thing. On Wed, Jan 4, 2012 at 7:00 AM, arslist arsl...@danielbloom.ca wrote: ** I have seen no requests from this person to leave the list, so I have blocked being able to post to the list. The person has been on the list since 2008. � From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of wild rider Sent: January 4, 2012 2:18 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) � ** off and leave me alone comes to mind.� seems no matter what i do i cannot get off your mailing list � From: Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 12:25 AM Subject: FW: POLL: would you like the user tool back (7.6.04) Hi All, Big YES from my side..� :-) :-) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA� -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Wednesday, January 04, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) Honestly yes, at least for the purpose of some data administration.. I won't care much if not a single feature gets added to it in another 10 years as long as I could do the same things I can currently do (export data, run macros, easier run process actions on clients, etc) Joe -Original Message- From: John Baker Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) Hello, I'm going to vote yes and no. :-) I've recently looked at HP Service Manager and the UI approach is very different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm no expert on AR System workflow either), the UI appears to be built on something like Google Web Toolkit and delivered through Eclipse (exactly as BMC have done with the new admin tool) as well as a smarter web front end. Both are fairly agile and whilst I prefer to do everything through a browser, complex UIs seem to 'feel' better through a thick client. And if a system can provide the same UI/workflow to both without much fuss, there should be little pain. HP appear to have gone through a lot of pain to eject a legacy framework and 'start again'. I've taken a screenshot so you can take a look: http://www.javasystemsolutions.com/img/others/hpsm-uis.png It's not a perfect representation of both UIs, and one is clearly more attractive, but they are both functional. The challenge for BMC is they haven't written the UI in GWT so the pain of two UIs is going to be much greater. Hence, it does make sense to pick the web, but other posters (Claire, Michael) have made the point very well that in order to ditch a thick client, the web application must be a true lightweight component. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the
Re: Asset Management - Manual add software, license
Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset management QA lead, BMC Software --- Toshiyasu Mori (Charles) ITSM QA Engineer, Service Support Dept Room 2403, 91 E. Tasman Dr, San Jose, CA 95134, U.S.A Tel: 1-408-571-7270 Fax: 1-408-571-7001 BMC Software www.bmc.comhttp://www.bmc.com/ toshiyasu_m...@bmc.commailto:toshiyasu_m...@bmc.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 10:00 AM To: arslist@ARSLIST.ORG Subject: Asset Management - Manual add software, license ** We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this relationship and states that the CIs have no certificates. What do I need to match to have the license engine link the Application CIs to the certificates? Certificates Company: PQ-GIO Status: Executed License Type: Per copy Related to Product Category: Manufacturer: Intuit, Inc. Product Name: QuickBooks Market Version: 12.0 Cat 1: Software Cat 2: Application Cat 3: Third Party Application CIs Company: PQ-GIO Status: Deployed Product Categorization - Tier 1: Software Tier 2: Application Tier 3: Third Party Product Name: QuickBooks Model/Version: Pro / 12.0 Manufacturer: Intuit, Inc. Financials - Cost Entries: License Certificate listed, Association Type Secondary, with the correct LC# Note that when I didn't have the market version set, I couldn't put in the related product categorization on the certificate, the most I could get was the Manufacturer and the Product Name. When this was all that was set, the License Engine run would say either the CIs had no certificates or that they had multiple (some of each), with no rhyme or reason that I could discern for which it picked. Any idea what I am missing here? Is there anything that documents that basic steps and requirements to manually enter a new piece of software and a license for it? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 - removing a value
This is what I did I had a field called New Full Name and I populate the name, John Smith from the field Old Field Name that had John G Smith. (SUBSTRC($OldFullName$, 0, STRSTRC($OldFullName$, ) - 1) + ) + RIGHTC($OldFullName$, STRSTRC($OldFullName$, ) + 1) This gets the string from the first part up to the first space, so first name then adds a space then gets the last night via right command up to the other space. On 1/4/12, Roger Justice rjust2...@aol.com wrote: Review STR STR command. Determine location of the first space and the second space and use these values to do a substr. -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 4, 2012 12:57 pm Subject: ITSM 7.6.04 - removing a value ** I need an easy no brainer fix. I think my brain is shot. I can’t think straight and my logic skills are shot at the moment. I have a field that was populated with First MI Last I need to get rid of the MI. I was able to do it with one field on the form, but I had a FN and a LN field to reference. With this one field, I don’t have that. I have Bob H Smith I want Bob Smith There is no punctuation in the field. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Floating License Timeout - myths and facts
Hello everyone, Just bringing back the old question about how license timeout is supposed to work Which is the expected behaviour if user logged in and he had been granted with floating write license and now he is timed out due to session inactivity I mean, if the timeout interval expires, 1) User should dissapear and not get listed at all in Manage User Licenses - Server - Current Licenses?? or 2) User should remain listed in Manage User Licenses but now being reverted to Read (Floating)? Is normal behaviour that user is not actually kicked-out of the system although he got license timeout?? Hope someone can clarify this, thank you!! Regards, Happy 2012 -Maw ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Timeout - myths and facts
The user is not kicked out of the system. The will continue to show in the list of Users. Whether they are given a read license or continue to have a floating license depends on if the number of users associated with floating licenses is less than the number of floating licenses. It's also dependent on if they have executed a search or a function that acts like a search. This resets the license time out clock. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 2:01 PM To: arslist@ARSLIST.ORG Subject: Floating License Timeout - myths and facts Hello everyone, Just bringing back the old question about how license timeout is supposed to work Which is the expected behaviour if user logged in and he had been granted with floating write license and now he is timed out due to session inactivity I mean, if the timeout interval expires, 1) User should dissapear and not get listed at all in Manage User Licenses - Server - Current Licenses?? or 2) User should remain listed in Manage User Licenses but now being reverted to Read (Floating)? Is normal behaviour that user is not actually kicked-out of the system although he got license timeout?? Hope someone can clarify this, thank you!! Regards, Happy 2012 -Maw ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
RV: Technical Questions about using Service and CI fields in HPD:Help Desk form (Best Practice View)
Listers: Any advice, comments, related experience related with questions I made it will be useful. Cheers, Alejandro De: Alejandro Canon Enviado el: miércoles, 04 de enero de 2012 12:31 Para: arslist@ARSLIST.ORG Asunto: Technical Questions about using Service and CI fields in HPD:Help Desk form (Best Practice View) OS vendor/version: MS Windows 2003 R2 StandardEdition – SP2 (32 bits) Database vendor/version: MS SQL Server 2005 – Release9.00.4035.00 (32 bits) Version/patch levels of BMC product(s): AR System Server 7.5.00 patch 007, Atrium CMDB 7.5.00 patch 003, ITSM Suite 7.5.01 (No patches), SLM 7.5.00 (No patches) Vendor/version of related 3rdparty software: Java 1.6.0_16 Hi!! Happy New Year for everyone!!! We're testing in internal environments OOTB integration between Incident Management and Atrium CMDB using Service and CI fields shown in Best Practice View for HPD:Help Desk form, and we have some questions for ARSList Members 1. Menu Field in Service*+: There's a menu field placed beside Service*+ field which allows you to complete Service*+ character field with any Service CI stored in Atrium CMDB (Business Service CI Class) that is related with the Customer' Company for the incident, using People Relationship Used by through Asset Management Module. This statement is present in Incident Management User Guide. We've tested Service*+ menu field by relating several Business Services to one Customer Company, using following Service Structure: TI Services (Parent CI) Internal Services - Productive Services (Those are two sample Service CI's related with TI Services CI using Component relationship) Email Service - Intranet Service (Those are two sample Service CI's related with Internal Services CI using Component relationship) ERP Service - Transaction Processing Service (Those are two sample Service CI's related with Productive Services CI using Component relationship) All of these seven services were related to one Customer Company using Used to relationship in People tab for AST:BusinessService form accessed through Asset Management Console. When pressing Service*+ Menu Field in HPD:Help Desk all of those services are listed in menu field but in same order (alphabetical): Email Service ERP Service Internal Services Intranet Service Productive Services TI Services Transactional Processing Service We've heard that Menu Field can be able to show all related services based in their structure (Multiple Levels) . Example: If I want to select Email Services for Service+* field that menu should act like this: TI Services - Internal Services - Email Services (Three levels in Menu shown) Is there any reason for showing all Services in Service*+ field using just one level? Is there any configuration setting (no development involved) we can apply in order to show all services in Service*+ field based in Service CI's relationships stored in Atrium CMDB? Is there any improvement related with this scenario in 7.6 and further versions? In case there´s no way to get desired behavior, is there any design/development reason for not including that behavior? 2. Menu Field in CI+: There's a menu field placed beside CI+ field which allows you to complete CI+ character field with any Infrastructure CI stored in Atrium CMDB (Any CI Class except BusinessService) that is related with the Customer' Company for the incident, using People Relationship Used by through Asset Management Module. This statement is present in Incident Management User Guide. Is there any OOTB way to achieve following behavior: If we selected previously Service in Service*+ field, when we press CI+ Menu Field it shows only CI's related (Relationships placed in CMDB) with Service CI previously selected. In case there´s no way to get desired behavior, is there any design/development reason for not including that behavior? 3. Product Catalog for CIs and Automatic Assignment: When selecting a Service CI from Service*+ Menu Field, its Product Catalog is copied to Incident's Product Catalog. That statement is present in Incident Management User Guide. If I select some CI from CI+ Menu Field, its product Catalog is copied to Incident's Resolution Product Catalog. That statement is present in Incident Management User Guide. Is there any OOTB way to achieve following behavior: When selecting an Infrastructure CI frrom CI+ Menu Field, its Product Catalog is copied to Incident's Product Catalog? That behavior allows user to use Automatic Assignments based in Infrastructure CI's Product Catalog instead of Service CI Product Catalog. In case there´s no way to get desired behavior, is there any design/development reason for not including that behavior? Best Regards, Alejandro ___ UNSUBSCRIBE or access ARSlist Archives at
Re: POLL: would you like the user tool back (7.6.04)
I think YES. The mid-tier is great for enterprise deployment, but there will always be a need for a power tool for power users to perform advanced queries, macros and reports. Unless we agree not to empower the Power Users and have them tell Developers what to add to the interface to make their jobs easier (then pray that apathy does not seep in...). On Jan 3, 2:16 pm, Chuck cpg...@gmail.com wrote: As soon as they incorporate the following for the web then get rid of user tool: 1) Fix issues with browser caching as it pertains to ITSM apps viewed inside the SHARE: Landing *%^$%% Console. Hard to refresh. Actually I hate it, get rid of it. 2) Able to Open object list using hot keys. 3) Able to do server side logging. 4) Able to block direct access URLS for certain forms /views (configurable). IE you can only get to the form using workflow or possibly the object list. Lotsa people can start guessing form names (Its how they break into supportweb at BMC) 5) Session about to expire warning. 6) Built in configurable SSO support for the more prevalent SSO schemes, kerberos...etc. 7) True web style event handlers onKeyDown, onKeyup, MouseDown, MouseUp, OnMouseOver.. etc. 8) Start using a verified javascript library with cool effects. Incorporate jQuery and get rid of legacy built js. Multiple file uploads.. etc. 9) Start looking into HTML 5 to build up the web apps. ...thats it , im tired. On Jan 3, 2:02 pm, Michael mhi...@email.arizona.edu wrote: No...IF...and this needs a lot of work...IF they fix mid-tier to be a true web application. On Tue, Jan 3, 2012 at 7:10 AM, patrick zandi remedy...@gmail.com wrote: ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12www.wwrug.comARSlist:Where the Answers Are_ -- Michael Hirst University of Arizona, UITS520-621-0867begin_of_the_skype_highlighting 520-621-0867 end_of_the_skype_highlighting ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Have you noticed the new time-based BMC support policy?
Since there've been no comments/questions about it, I expect that most have not. I put together a quick blog posting on it to raise awareness... check it out here: https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/01/04/did-you-notice-the-new-time-based-support-policy -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-tier Pros and Cons of running mid-tier with or without IIS?
I agree John We now have 7.6.04 (and the ITSM suite) running in our Sandbox with Tomcat alone... So far we have no difficulties. On Jan 3, 2:58 pm, John Baker jba...@javasystemsolutions.com wrote: Hello, There are no good reasons to run IIS in 99% of cases. IIS is acting as a front end to Tomcat, doing nothing more than passing on requests using an old connector called mod_jk, which isn't heavily tested on Windows judging by the recent 64bit builds not working properly. Indeed, we were asked by BMC to do an SSO installation for one of their clients last year and our first job was to fix the MId Tier, because the problematic mod_jk build had 'escaped' into a 7603/7604 release (I can't recall which). It just wouldn't work, and we found ourselves spending more time debugging IIS than installing SSO Plugin. All you need is Tomcat standalone, or a farm of Tomcats and a load balanacer if you are going to be supporting many hundreds of users. John ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Have you noticed the new time-based BMC support policy?
I'll take a look at it as soon as I can avoid the A communication error occurred: Operation timed out message when triggering the link. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 4, 2012 3:19:26 PM Subject: Have you noticed the new time-based BMC support policy? ** Since there’ve been no comments/questions about it, I expect that most have not. I put together a quick blog posting on it to raise awareness… check it out here: https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/01/04/did-you-notice-the-new-time-based-support-policy -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Have you noticed the new time-based BMC support policy?
I did notice it when it was announced, Dave. Like most, I just had both bigger fish to fry and far more important things on my BMC wish list. Like a more enhanced focus on QA, for instance. Rick On Jan 4, 2012 3:19 PM, Easter, David david_eas...@bmc.com wrote: ** Since there’ve been no comments/questions about it, I expect that most have not. ** ** I put together a quick blog posting on it to raise awareness… check it out here: ** ** https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/01/04/did-you-notice-the-new-time-based-support-policy ** ** -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Timeout - myths and facts
Dave, With that in mind, actually there is no license timeout functionality as we all understand, is that right? if user is inactive for the timeout interval, I would expect him to be flushed and not only get reverted to read-floating. From what you say, if you set a 1 hour timeout, if the user is inactive but returns to his session at the last moment, say 59m:59s and he has activity he could potentionally grab the token again and other users waiting in line will never get the token and have write access for long time This is odd, is this supposed to work this way? if users are not really flushed after timeout, how is this controlled? What you say about users could also get reverted to floating-write after timeout, is also odd, since there would not be a real timeout funcionality at all. -Mauricio 2012/1/4 Shellman, David dave.shell...@te.com: The user is not kicked out of the system. The will continue to show in the list of Users. Whether they are given a read license or continue to have a floating license depends on if the number of users associated with floating licenses is less than the number of floating licenses. It's also dependent on if they have executed a search or a function that acts like a search. This resets the license time out clock. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 2:01 PM To: arslist@ARSLIST.ORG Subject: Floating License Timeout - myths and facts Hello everyone, Just bringing back the old question about how license timeout is supposed to work Which is the expected behaviour if user logged in and he had been granted with floating write license and now he is timed out due to session inactivity I mean, if the timeout interval expires, 1) User should dissapear and not get listed at all in Manage User Licenses - Server - Current Licenses?? or 2) User should remain listed in Manage User Licenses but now being reverted to Read (Floating)? Is normal behaviour that user is not actually kicked-out of the system although he got license timeout?? Hope someone can clarify this, thank you!! Regards, Happy 2012 -Maw ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Measuring license usage with Application Statistics in a load balanced server group env
We are on ARS 7.6.03patch002,ITSM 7.6.03p001,Windows 2008, Oracle 11g, Loadbalanced ServerGroup with two servers. It is the time of the year to generate a report for our management about remedy license usage and I am boggled with the below questions. our management has not approved for any 3rd party tools yet, so trying to do with the switches available within the tool. 1. We turned on Application statistics. We are seeing license usage per server, not cumilatvie across all servers, is that correct? So we need to add the licenses used in each server to get a total usage count? For ex: We see records like this ServerName | Application Name | Fixed Licenses Used | Flaoting Licenses Used | Denied Flaoting Licenses |TimeStamp ServerA| Incident | 10 | 20 | 0| temstamp1 ServerA| Change | 5 | 30 | 0| temstamp1 ServerB| Incident | 6 | 22 | 0| temstamp1 ServerB| Change | 22 | 32 | 0| temstamp1 2. Are Application Statistics records reliable enough in a loadbalanced Server Group environment to measure correct license usage? Because we are seeing our stats as below: ServerName | Application Name | Fixed Licenses Used | Flaoting Licenses Used | Denied Flaoting Licenses |TimeStamp ServerA| Change | 3 | 32 | 0| temstamp1 ServerB| Change | 2 | 30 | 0| temstamp1 That means we used a total of 62 change floating licenses at timestamp1. But total change mgmt floating licenses we enabled in our server are only 50 in the Add Remove Licenses screen. How could it grew more than what we enabled at server level? Also why did not it show any denials when it crossed 50? 3. Does Change Mgmt floating license behave similar to regular floating licenses, that is when a users logs in they get only a read license. They get a floating granted only when they do a query or some thing that requires a floating on chagne tkt? 4. How about if the user has overview console in his homepage and when he logs in, system will query and display all the recrods(incident,change etc..) in the overview console. Does it mean he consumes a floating incident and change licenses after just logged in without even touching any consoles? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured
Did you check your Email Configuration screen to make sure that there is an associated outbox and that the outbox is enabled? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jerry Zhou Sent: Wednesday, January 04, 2012 8:42 AM To: arslist@ARSLIST.ORG Subject: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured Hi, We recently got this kind of error message, some incoming emails are processed into Remedy system. Our system is ARS v7.1 with window OS and Exchange server Jan 4, 2012 11:23:45 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Mailbox Name is missing and no default Mailbox has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Timeout - myths and facts
The license timeout is correct since it is Floating License Timeout. The user is still a valid user so they should be shown in the list (they just no longer have write access). For you scenario of a user returning at 59 minutes 59 seconds and doing some activity, since he has not lost the floating token to begin with then there is no grabbing it again. If he returns after the timeout then yes someone else could have been given his token if they were waiting for one and he would have to wait if there are no floating licenses available. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout - myths and facts ** Dave, With that in mind, actually there is no license timeout functionality as we all understand, is that right? if user is inactive for the timeout interval, I would expect him to be flushed and not only get reverted to read-floating. From what you say, if you set a 1 hour timeout, if the user is inactive but returns to his session at the last moment, say 59m:59s and he has activity he could potentionally grab the token again and other users waiting in line will never get the token and have write access for long time This is odd, is this supposed to work this way? if users are not really flushed after timeout, how is this controlled? What you say about users could also get reverted to floating-write after timeout, is also odd, since there would not be a real timeout funcionality at all. -Mauricio -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, January 04, 2012 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout - myths and facts The user is not kicked out of the system. The will continue to show in the list of Users. Whether they are given a read license or continue to have a floating license depends on if the number of users associated with floating licenses is less than the number of floating licenses. It's also dependent on if they have executed a search or a function that acts like a search. This resets the license time out clock. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 2:01 PM To: arslist@ARSLIST.ORG Subject: Floating License Timeout - myths and facts Hello everyone, Just bringing back the old question about how license timeout is supposed to work Which is the expected behaviour if user logged in and he had been granted with floating write license and now he is timed out due to session inactivity I mean, if the timeout interval expires, 1) User should dissapear and not get listed at all in Manage User Licenses - Server - Current Licenses?? or 2) User should remain listed in Manage User Licenses but now being reverted to Read (Floating)? Is normal behaviour that user is not actually kicked-out of the system although he got license timeout?? Hope someone can clarify this, thank you!! Regards, Happy 2012 -Maw ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Timeout - myths and facts
It has taken us years to completely understand the floating license timeout. It may be best to not think in the terms of a single user but think of a floating write license pool. My description below is for the server floating write licenses. User B logs into the server. Is the number of users with floating write licenses less than the number of available floating write licenses? If the answer is yes then they are allocated a floating write license. If the answer is no then they are given a Read license. They can execute searches and under certain conditions they can update records (Submitter Mode locked and they are the Submitter for one). With a Read license User B can run reports, looks at records, anything that doesn't trigger a modification of a record. If they log off they don't need to be assigned a floating write license. Now lets say 5 minutes pass and User B modifies a record. The server checks to see if there is a floating write license available from the pool. If there is then User B is given a floating write license. Now the question becomes what makes the floating write license available. One way is User A is assigned a floating write license and User A logs off the server. Their license is now available in the pool. Another way is User A is assigned a floating write license and they went to a meeting. They were not doing anything within the client for 65 minutes. If User B made their modification after User A has been inactive for 60 minutes, the system will give User B the floating write license and User A will be given a Read license. I'm not familiar with the application licenses but I would assume the logic is similar. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout - myths and facts ** Dave, With that in mind, actually there is no license timeout functionality as we all understand, is that right? if user is inactive for the timeout interval, I would expect him to be flushed and not only get reverted to read-floating. From what you say, if you set a 1 hour timeout, if the user is inactive but returns to his session at the last moment, say 59m:59s and he has activity he could potentionally grab the token again and other users waiting in line will never get the token and have write access for long time This is odd, is this supposed to work this way? if users are not really flushed after timeout, how is this controlled? What you say about users could also get reverted to floating-write after timeout, is also odd, since there would not be a real timeout funcionality at all. -Mauricio 2012/1/4 Shellman, David dave.shell...@te.commailto:dave.shell...@te.com: The user is not kicked out of the system. The will continue to show in the list of Users. Whether they are given a read license or continue to have a floating license depends on if the number of users associated with floating licenses is less than the number of floating licenses. It's also dependent on if they have executed a search or a function that acts like a search. This resets the license time out clock. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 2:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Floating License Timeout - myths and facts Hello everyone, Just bringing back the old question about how license timeout is supposed to work Which is the expected behaviour if user logged in and he had been granted with floating write license and now he is timed out due to session inactivity I mean, if the timeout interval expires, 1) User should dissapear and not get listed at all in Manage User Licenses - Server - Current Licenses?? or 2) User should remain listed in Manage User Licenses but now being reverted to Read (Floating)? Is normal behaviour that user is not actually kicked-out of the system although he got license timeout?? Hope someone can clarify this, thank you!! Regards, Happy 2012 -Maw ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access
Created Overlay by Mistake
I created an overlay on a form and didn't mean to create a overlay on that form. Is there a way to make it go back to Unmodified? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Created Overlay by Mistake
Just delete the overlay. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, January 04, 2012 1:49 PM To: arslist@ARSLIST.ORG Subject: Created Overlay by Mistake ** I created an overlay on a form and didn't mean to create a overlay on that form. Is there a way to make it go back to Unmodified? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity[http://www.te.com/images/socialmedia/facebook.png]http://www.facebook.com/teconnectivity[http://www.te.com/images/socialmedia/flickr.png]http://www.flickr.com/photos/teconnectivity/[http://www.te.com/images/socialmedia/linkedin.png]http://www.linkedin.com/groups?gid=1591657[http://www.te.com/images/socialmedia/youtube.png]http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CMDB error while trying to enable the audit option.
Hi Group, It would be of greate assistance if you guys could guide me in the right direction for an error message that I keep getting. I am trying to enable the audit option for some of the attributes for the BMC_BaseElement class. for this I go into the Atrium core console- class manager, pull up the BaseElement class and set the audit type option to copy. Then I go into the attributes tab and select the attributes that I need to audit and set the audit option field to audit. At first I was getting the CMDB class update failed Error (120149) : size 9419925. I looked up the message and reduced the chunk size in aie.cfg to 1. But the error would not go away. I went in the midtier config tool and flushed the cache and retried turning on the audit feature, it keeps the class in pending status for a while like 20 mins and gives this new message error netconnection.call.failed:HTTP:Failed. I am stumped as to how to proceed from this point on. Any nudge in the right direction should help me a lot in resolving the issue. We are using ITSM 7.6 CMDB 7.6 on windows 2003 server and sql 2005 database. Is there any other way to turn the audit feature on?? Thanks for your help! -- Thanks Shiva ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: CMDB-error.jpg
Re: Created Overlay by Mistake
LOL, I was trying to figure this out last week until I remember you delete the overlaid object and it will change back to unmodified. I had a little issue with the concept delete in this context actually meaning restore to unmodified. It does seem there is potential for mistakes in conditioning developers to Delete to remove an overlay. Sounds like an enhancement request; to adjust the text for the delete option based on the object's Customization Type. Jason On Wed, Jan 4, 2012 at 1:59 PM, Easter, David david_eas...@bmc.com wrote: ** Just delete the overlay. ** ** -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, January 04, 2012 1:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Created Overlay by Mistake ** ** ** I created an overlay on a form and didn't mean to create a overlay on that form. Is there a way to make it go back to Unmodified? *Lisa Kemes* AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile *lisa.ke...@te.com* 100 Amp Drive Harrisburg, PA 17112 http://www.te.com/ www.te.com http://twitter.com/teconnectivityhttp://www.facebook.com/teconnectivityhttp://www.flickr.com/photos/teconnectivity/http://www.linkedin.com/groups?gid=1591657http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Created Overlay by Mistake
That’s what I like about overlays.. You can afford these mistakes and nothing would be lost. I agree it was a bit of an ‘adventure’ the first time you ‘delete’ it – cross fingers and hope it works – that sort of thing :-) Joe From: Jason Miller Sent: Wednesday, January 04, 2012 7:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Created Overlay by Mistake ** LOL, I was trying to figure this out last week until I remember you delete the overlaid object and it will change back to unmodified. I had a little issue with the concept delete in this context actually meaning restore to unmodified. It does seem there is potential for mistakes in conditioning developers to Delete to remove an overlay. Sounds like an enhancement request; to adjust the text for the delete option based on the object's Customization Type. Jason On Wed, Jan 4, 2012 at 1:59 PM, Easter, David david_eas...@bmc.com wrote: ** Just delete the overlay. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, January 04, 2012 1:49 PM To: arslist@ARSLIST.ORG Subject: Created Overlay by Mistake ** I created an overlay on a form and didn't mean to create a overlay on that form. Is there a way to make it go back to Unmodified? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Created Overlay by Mistake
That is a bit of a general statement :) If you had considerable time invested in your overlay and delete it you have still lost the customizations/extensions and data in overlaid fields. My concern is that the word Delete has different range of ramifications depending on what type of object you are deleting. If you delete an Unmodified or Custom form it is gone and the data (T/H/B tables) and non-shared workflow went with it. If you delete a Overlay form then you obviously lose data in any fields you added (if you added data fields, you may overlay a form just for view adjustments) but no workflow objects are deleted. Maybe it is just one of those things you learn to never accidentally do again after it happens the first time. Jason On Wed, Jan 4, 2012 at 6:42 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** That’s what I like about overlays.. You can afford these mistakes and nothing would be lost. I agree it was a bit of an ‘adventure’ the first time you ‘delete’ it – cross fingers and hope it works – that sort of thing :-) Joe *From:* Jason Miller jason.mil...@gmail.com *Sent:* Wednesday, January 04, 2012 7:58 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Created Overlay by Mistake ** LOL, I was trying to figure this out last week until I remember you delete the overlaid object and it will change back to unmodified. I had a little issue with the concept delete in this context actually meaning restore to unmodified. It does seem there is potential for mistakes in conditioning developers to Delete to remove an overlay. Sounds like an enhancement request; to adjust the text for the delete option based on the object's Customization Type. Jason On Wed, Jan 4, 2012 at 1:59 PM, Easter, David david_eas...@bmc.comwrote: ** Just delete the overlay. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, January 04, 2012 1:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Created Overlay by Mistake ** I created an overlay on a form and didn't mean to create a overlay on that form. Is there a way to make it go back to Unmodified? *Lisa Kemes* AR System Developer TEIS - USA +1 717 810 2408 %2B1%20717%20810%202408 tel +1 717 602 9460 mobile *lisa.ke...@te.com* 100 Amp Drive Harrisburg, PA 17112 http://www.te.com/ www.te.com http://twitter.com/teconnectivityhttp://www.facebook.com/teconnectivityhttp://www.flickr.com/photos/teconnectivity/http://www.linkedin.com/groups?gid=1591657http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
