Re: Def Import problem with Incident form in 7.6.04

[Misi Mladoniczky]

Hi Roger,

This last comment really feels wrong.

The whole idea behind overlays, is that you should be able to import a
base-definition supplied by BMC underneath your overlay.

The key issue here is "underneath". If we want to restore the original, as
in this case, just delete the overlay, and it will revert back to your
original.

The error you are getting seems wrong though. Something may be corrupt
with your overlay/basesform in the AR System database repository.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Have you deleted the Overlay you created. You cannot import a base object
> that does not have an Overlay into a server where the base object has an
> overlay.
>
>
>
> -Original Message-
> From: Nithin Vinod Kumar 
> To: arslist 
> Sent: Tue, Jan 10, 2012 2:45 pm
> Subject: Def Import problem with Incident form in 7.6.04
>
>
> ** Hi,
>
> I have a customized the incident form in our dev server using overlays.
>
> We noticed that the buttons and bitmaps of the incident form are not
> visible now with some alignment issues.
>
> We tried to revert this by taking a def file of Out-of-the-box incident
> form for a QA/Test server and tried to overwrite the existing customized
> incident form in dev server.
>
> (such as to make the incident form as OOTB once over-written).
>
> But when i try to import the def file, i get "SQL operation failed during
> import" with some field ID (different ID on 2 diff occasions and these are
> not found on the incident form).
>
> I have tried all options during import and tried to swith modes between
> best practice customization mode and Base development but no avail.
>
> What could be the reason and possible solution to overcome this?
>
> Regards,
> Nithin
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> ___
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>

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Re: Def Import problem with Incident form in 7.6.04

[Nithin Vinod Kumar]

Hi Roger/Misi,

How do we delete the overlay? The object appears only once under
Base,Custom,Overlay in search.

Regards,
Nithin



On Wed, Jan 11, 2012 at 12:59 AM, Misi Mladoniczky  wrote:

> Hi Roger,
>
> This last comment really feels wrong.
>
> The whole idea behind overlays, is that you should be able to import a
> base-definition supplied by BMC underneath your overlay.
>
> The key issue here is "underneath". If we want to restore the original, as
> in this case, just delete the overlay, and it will revert back to your
> original.
>
> The error you are getting seems wrong though. Something may be corrupt
> with your overlay/basesform in the AR System database repository.
>
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Have you deleted the Overlay you created. You cannot import a base object
> > that does not have an Overlay into a server where the base object has an
> > overlay.
> >
> >
> >
> > -Original Message-
> > From: Nithin Vinod Kumar 
> > To: arslist 
> > Sent: Tue, Jan 10, 2012 2:45 pm
> > Subject: Def Import problem with Incident form in 7.6.04
> >
> >
> > ** Hi,
> >
> > I have a customized the incident form in our dev server using overlays.
> >
> > We noticed that the buttons and bitmaps of the incident form are not
> > visible now with some alignment issues.
> >
> > We tried to revert this by taking a def file of Out-of-the-box incident
> > form for a QA/Test server and tried to overwrite the existing customized
> > incident form in dev server.
> >
> > (such as to make the incident form as OOTB once over-written).
> >
> > But when i try to import the def file, i get "SQL operation failed during
> > import" with some field ID (different ID on 2 diff occasions and these
> are
> > not found on the incident form).
> >
> > I have tried all options during import and tried to swith modes between
> > best practice customization mode and Base development but no avail.
> >
> > What could be the reason and possible solution to overcome this?
> >
> > Regards,
> > Nithin
> >
> >
> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
>
>
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Re: ***REMEDY EXPERT NEEDED***

[Rick Cook]

Oh, you should see the grammatical dissection Michelle Lucero did on his
post.  That and the fact that it is Teksystems should keep him from being
burdened by any worthwhile candidates.

Rick
On Jan 10, 2012 9:57 PM, "Doug Blair"  wrote:

> **
> Not Friday yet, but good one, Rick! :-)
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my iPad2
> Auto-corrected typos, misspellings and non-sequiturs are gratefully
> attributed to Steve Jobs :-)
>
> On Jan 10, 2012, at 3:17 PM, Rick Cook  wrote:
>
> **
>
> Not sure this is the correct forum for finding someone who can write
> quarries in cube form.  Have you considered a good stonecutter who is
> familiar with Picasso?   :-)
>
> Rick
> On Jan 10, 2012 4:13 PM, "Derek Loper"  wrote:
>
>> Our client is looking for a Remedy Administrator in the Little Rock area.
>> applicants will need to have working knowledge with remedy and BMC
>> dashboard. The need for this position is our client is rewriting their
>> processes and are in need of a expert in developing and working with
>> Remedy. One will need experience with writing quarries and setting up
>> modules. This environment is Cube form. There is a option to work remote
>> and only be required to be on site once a quarter.
>>
>> Please contact Derek Loper: 501-707-9867 or email me at
>> dlo...@teksystems.com
>>
>>
>> ___
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>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Remedy JMS

[LJ LongWing]

Stuart,
As with most things in life, if it costs money, then you may not get
itI've never heard of the Tibco adaptor, but if it costs money I'll
likely never see it.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Tuesday, January 10, 2012 8:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

Why not use a TIBCO remedy adapter and create a TIBCO process to read
the EMS queue and perform the add/update/read via a request/response
object? Then you have full control over the integration to Remedy. Not
sure if there is an adapter for 7.6 but there were ones for earlier
Remedy releases.

The adapter invokes/uses the Remedy API and is fully Remedy and TIBCO
compliant

I have done this successfully with Remedy6.3 and it works like a charm

Stuart Schon
Service Desk Systems - Manager

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, 11 January 2012 08:45
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

Without guaranteed delivery, what is Tibco for again? IF the developer
does
it that way you don't need either him or the product.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: January 10, 2012 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

Yea...the Tibco developer was trying to make his life a bit easier...if
he
presented the message onto the JMS, and we 'pulled' it...he wouldn't
need to
do any 'guaranteed delivery' kind of work on his side...as long as he
dumped
it onto the bus then his work would be donebut because we can't
easily
connect to the JMS, he has to call our web service to notify of the
update.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Tuesday, January 10, 2012 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

We use Tibco WS over Http to communicate with Remedy, no need at this
point
for us to look at Tibco EMS (JMS).

Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, January 10, 2012 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

I'm just fishing for information :)I have no clue if our management
would want to add another software layer into our architecture, nor do I
even have a concept for how many transactions we would be theoretically
pushing through this JMS Queue :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, January 10, 2012 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Remedy JMS

LJ

Dropped, however if you speak to us nicely, we tend to issue a license
for
more transactions if it's that border line.


John



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Re: ***REMEDY EXPERT NEEDED***

[pritch]

Go easy folks - working in a quarry is a Remedy in itself - keeps folks more 
active than sitting behind a desk, and it's easier to figure out what a block 
of granite is doing than a computer(sorry guys - I cUm frUm colE minEing 
terrAtory).

- Original Message -
From: "Matt Laurenceau" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, January 11, 2012 9:36:37 AM
Subject: Re: ***REMEDY EXPERT NEEDED***

** Great joke Rick! 


Resources I recently worked on and that could help: 


* Tech Blogs have started early 2012 covering BMC Atrium for now, BMC 
Atrium Dashboards is sure featured (far more to come) 
* In December, a job section was added. Haven't had time yet to focus on 
it, but it's a chicken and egg issue ;-) With 41k users currently registered on 
the platform, it may become a good place to post open jobs. 

Matt Laurenceau, Sr Community Ambassador, BMC Communities 
Skype: matt.laurenceau 


On Wed, Jan 11, 2012 at 1:50 PM, Rick Cook < remedyr...@gmail.com > wrote: 


** 

Oh, you should see the grammatical dissection Michelle Lucero did on his post.  
That and the fact that it is Teksystems should keep him from being burdened by 
any worthwhile candidates.  

Rick 


On Jan 10, 2012 9:57 PM, "Doug Blair" < d...@blairing.com > wrote: 


** 

Not Friday yet, but good one, Rick! :-) 

Doug 


-- 
Doug Blair 
+1 224-558-5462 


Sent from my iPad2 
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-) 

On Jan 10, 2012, at 3:17 PM, Rick Cook < remedyr...@gmail.com > wrote: 





** 

Not sure this is the correct forum for finding someone who can write quarries 
in cube form.  Have you considered a good stonecutter who is familiar with 
Picasso?   :-) 

Rick 
On Jan 10, 2012 4:13 PM, "Derek Loper" < dlo...@teksystems.com > wrote: 


Our client is looking for a Remedy Administrator in the Little Rock area. 
applicants will need to have working knowledge with remedy and BMC dashboard. 
The need for this position is our client is rewriting their processes and are 
in need of a expert in developing and working with Remedy. One will need 
experience with writing quarries and setting up modules. This environment is 
Cube form. There is a option to work remote and only be required to be on site 
once a quarter. 

Please contact Derek Loper: 501-707-9867 or email me at dlo...@teksystems.com 

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-- 



~ Matt Laurenceau, BMC Software 
Senior Community Ambassador, BMC Communities 
matthieu_laurenc...@bmc.com 
Follow me at @Matt_L 
Skype: matt.laurenceau  
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Def Import problem with Incident form in 7.6.04

[Misi Mladoniczky]

Hi,

First you need to make sure you have DevStudio in Best Practice
Development Mode.

There should be a column listing the form as Overlay when you list your
forms.

Right click on the form, and choose delete. This will delete the overlay,
and the form should change to Base.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Roger/Misi,
>
> How do we delete the overlay? The object appears only once under
> Base,Custom,Overlay in search.
>
> Regards,
> Nithin
>
>
>
> On Wed, Jan 11, 2012 at 12:59 AM, Misi Mladoniczky  wrote:
>
>> Hi Roger,
>>
>> This last comment really feels wrong.
>>
>> The whole idea behind overlays, is that you should be able to import a
>> base-definition supplied by BMC underneath your overlay.
>>
>> The key issue here is "underneath". If we want to restore the original,
>> as
>> in this case, just delete the overlay, and it will revert back to your
>> original.
>>
>> The error you are getting seems wrong though. Something may be corrupt
>> with your overlay/basesform in the AR System database repository.
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > Have you deleted the Overlay you created. You cannot import a base
>> object
>> > that does not have an Overlay into a server where the base object has
>> an
>> > overlay.
>> >
>> >
>> >
>> > -Original Message-
>> > From: Nithin Vinod Kumar 
>> > To: arslist 
>> > Sent: Tue, Jan 10, 2012 2:45 pm
>> > Subject: Def Import problem with Incident form in 7.6.04
>> >
>> >
>> > ** Hi,
>> >
>> > I have a customized the incident form in our dev server using
>> overlays.
>> >
>> > We noticed that the buttons and bitmaps of the incident form are not
>> > visible now with some alignment issues.
>> >
>> > We tried to revert this by taking a def file of Out-of-the-box
>> incident
>> > form for a QA/Test server and tried to overwrite the existing
>> customized
>> > incident form in dev server.
>> >
>> > (such as to make the incident form as OOTB once over-written).
>> >
>> > But when i try to import the def file, i get "SQL operation failed
>> during
>> > import" with some field ID (different ID on 2 diff occasions and these
>> are
>> > not found on the incident form).
>> >
>> > I have tried all options during import and tried to swith modes
>> between
>> > best practice customization mode and Base development but no avail.
>> >
>> > What could be the reason and possible solution to overcome this?
>> >
>> > Regards,
>> > Nithin
>> >
>> >
>> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >
>>
>>
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>>
>
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Re: Disaster Recovery

[Axton]

That's a pretty generic inquiry.  You should first define your recovery
objectives and what level of investment you are willing to make, in terms
of implementation time and cost.  It is a compromise from that point
forward to balance the objectives and cost.  If you can define the
objectives and the investment ceiling, you will get useful responses.
 Short of that you will receive a lot of responses that don't apply with
the off chance that you will be able to use something someone sends because
their assumptions were in-line with your reality.

When it comes to HA, options start cheap, but the cost ceiling can go very
high, all depending on what you want to achieve.

Regards,
Axton Grams

On Wed, Jan 11, 2012 at 9:40 AM, Bajwa, Ibrar wrote:

> **
>
> Hello all,
>
> ** **
>
> We are currently looking into implementing a disaster recovery process for
> Remedy. We are considering all options and suggestions. 
>
> ** **
>
> Some background info:
>
> ** **
>
> 2 environments, dev & prod
>
> All servers are VM’s
>
> AR 7.6.04
>
> ** **
>
> If you have any questions or require any more info, do ask!
>
> ** **
>
>
>
> Ibrar* *Bajwa
>
> Remedy Analyst
>
>
>
> Brookfield Corporate Operations
>
> Technology Services
>
> 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
>
> T 416.649.8249, F 416.649.8245
>
> ibrar.ba...@brookfield.com
>
>
>
> [image: Brookfield Logo]
>
>
>
> View Important disclosures and information about our e-mail policies 
> here
> .
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Disaster Recovery

[patrick zandi]

Axton is correct:
If you are on an Oracle DB ( we have used dataguard) over to another server
DB Level,
and either had the application on the same server or another, in standby...
Great for failover, but it takes up to an hour to ensure it is ready to go.

It really depends on your requirements:: Failover 4 hours, 6 hours, 1 day,
or 2 $econd$..

-- 
Patrick Zandi

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Re: Disaster Recovery

[Ddussie]

Our environment, 

Unix 6.1.6
Oracle 10g
Ars & db are local.

Our DR, take about 30min to failover ( not including functionality test)

We do dataguard, to give you an idea of what we to invoking dr
1. Shutdown prod app.
2. Dns change
3. Db sync data that was not replicated
4. Start dr app.
5. Websphere MT - restart jvm
6.Test, make sure everything integrated/internal works.

We ensure dr works by testing it yearly before storm season.

Sincerely,
D.Dussie


On Jan 11, 2012, at 10:40 AM, "Bajwa, Ibrar"  wrote:

> **
> Hello all,
>  
> We are currently looking into implementing a disaster recovery process for 
> Remedy. We are considering all options and suggestions.
>  
> Some background info:
>  
> 2 environments, dev & prod
> All servers are VM’s
> AR 7.6.04
>  
> If you have any questions or require any more info, do ask!
>  
>  
> 
> Ibrar Bajwa
> 
> Remedy Analyst
> 
> 
>  
> 
> Brookfield Corporate Operations
> 
> Technology Services
> 
> 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
> 
> T 416.649.8249, F 416.649.8245
> 
> ibrar.ba...@brookfield.com
> 
> 
>  
> 
> 
> 
>  
> 
> View Important disclosures and information about our e-mail policies here.
> 
>  
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?

[Antonio]

ARSlisters,

We just used the 7604SP2 Stack Installer to setup a new ITSM environment 
(Linux).  In looking at our Linux server AND our install directories for the 
clients (User and Developer Studio), we can't seem to find the Data Management 
Tool or the Foundation spreadsheets.

Can anyone provide some help as to whether or not the BMC Data Management Tool 
or Foundation XLS come with the stack installer?

Thanks.

~Antonio

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Re: 7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?

[Roger Justice]

It is a separate dowload from the EPD site.



-Original Message-
From: Antonio 
To: arslist 
Sent: Wed, Jan 11, 2012 12:55 pm
Subject: 7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?


ARSlisters,
We just used the 7604SP2 Stack Installer to setup a new ITSM environment 
Linux).  In looking at our Linux server AND our install directories for the 
lients (User and Developer Studio), we can't seem to find the Data Management 
ool or the Foundation spreadsheets.
Can anyone provide some help as to whether or not the BMC Data Management Tool 
r Foundation XLS come with the stack installer?
Thanks.
~Antonio
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Knowledge Mgmt system

[Martinez, Marcelo A]

Hello List,
We are looking into implementing a Knowledge mgmt system.. currently looking 
into Remedy's.. what are other applications that you are using out there and 
how well does it integrate with ITSM? Did you buy canned KB articles? (i.e. MS 
office/SAP related, etc.)

We are running ITSM 7.0.03 going to 7.6.x in the coming months...


Thanks Listers

Marcelo

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OOTB Objects upgraded as Unmodified Objects on ARS 7.6.04

[Tadeu Augusto Dutra Pinto]

Hi all,

 

We have upgraded our AR Server successfully from AR System 7.1 to 7.6.04
version. J

 

 

I'd like to know if It's normal all the OOTB objects from version 7.1
become "Unmodified" (Customization Type) in 7.6.04 on DevStudio...

 

P.S.: All of our 7.1 objects were imported on 7.6.04 server as
"Unmodified" (including Forms, Filters, ActiveLinks, etc...)

 

Is that right?

 

Is there anyway to make these objects changeable?

 

I have downloaded the plug-in that converts objects to Custom... Can I
use this plug-in to convert all of my "Unmodified" objects to "Custom"
objects?

 

 

Thanks.

 

Old Environment:

 

AR Server 7.1

Oracle 10g

Unix 5.3

 

New Environment:

AR Server 7.6.04 P2

Oracle 11g

Unix 5.3

 

 

Att,

Tadeu


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Re: 7604SP2 Stack Installer - Where are the Data Mgt Tool / Foundation XLS?

[Wirasat Siddiqi]

I remember installing it separately  for 7.6.04 SP1.

Thanks,
Wirasat Siddiqi
Remedy Development Team
Desk Phone: 202-502-3204
Cell: 202-368-7190
Email: wirasat_sidd...@ao.uscourts.gov



From:   Antonio 
To: arslist@ARSLIST.ORG
Date:   01/11/2012 12:55 PM
Subject:7604SP2 Stack Installer - Where are the Data Mgt Tool / 
Foundation XLS?
Sent by:"Action Request System discussion list(ARSList)" 




ARSlisters,

We just used the 7604SP2 Stack Installer to setup a new ITSM environment 
(Linux).  In looking at our Linux server AND our install directories for 
the clients (User and Developer Studio), we can't seem to find the Data 
Management Tool or the Foundation spreadsheets.

Can anyone provide some help as to whether or not the BMC Data Management 
Tool or Foundation XLS come with the stack installer?

Thanks.

~Antonio

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Re: Knowledge Mgmt system

[Wirasat Siddiqi]

We have bought canned articles from Right Answers and integrated with 
Remedy Knowledge Management. 

Thanks,
Wirasat Siddiqi
Remedy Development Team
Desk Phone: 202-502-3204
Cell: 202-368-7190
Email: wirasat_sidd...@ao.uscourts.gov



From:   "Martinez, Marcelo A" 
To: arslist@ARSLIST.ORG
Date:   01/11/2012 03:11 PM
Subject:Knowledge Mgmt system
Sent by:"Action Request System discussion list(ARSList)" 




Hello List,
We are looking into implementing a Knowledge mgmt system.. currently 
looking into Remedy's.. what are other applications that you are using out 
there and how well does it integrate with ITSM? Did you buy canned KB 
articles? (i.e. MS office/SAP related, etc.)

We are running ITSM 7.0.03 going to 7.6.x in the coming months...


Thanks Listers

Marcelo

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Re: OOTB Objects upgraded as Unmodified Objects on ARS 7.6.04

[Easter, David]

An OOTB box is, by definition, unmodified.  i.e. you haven't modified the OOTB 
object.   So yes, that's expected.

The objects are changeable - what Developer Studio will do if you want to 
change them is make an overlay of the object and allow you to modify the 
overlay.  The OOTB object will remain unmodified and your overlay object will 
be the actual object you modify.

Of course, it's recommended that you do not modify BMC OOTB objects at all - 
but overlays will allow you to do so if there's no other way to accomplish what 
you want to do.  A better option, though, is to extend the BMC applications by 
adding your own new fields or workflow vs. modifying BMC objects.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Wednesday, January 11, 2012 12:25 PM
To: arslist@ARSLIST.ORG
Subject: OOTB Objects upgraded as Unmodified Objects on ARS 7.6.04

**
Hi all,

We have upgraded our AR Server successfully from AR System 7.1 to 7.6.04 
version. :)


I'd like to know if It's normal all the OOTB objects from version 7.1 become 
"Unmodified" (Customization Type) in 7.6.04 on DevStudio...

P.S.: All of our 7.1 objects were imported on 7.6.04 server as "Unmodified" 
(including Forms, Filters, ActiveLinks, etc...)

Is that right?

Is there anyway to make these objects changeable?

I have downloaded the plug-in that converts objects to Custom... Can I use this 
plug-in to convert all of my "Unmodified" objects to "Custom" objects?


Thanks.

Old Environment:

AR Server 7.1
Oracle 10g
Unix 5.3

New Environment:
AR Server 7.6.04 P2
Oracle 11g
Unix 5.3


Att,
Tadeu
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Re: Overlay and Applications

[Easter, David]

If you did it at the app level, you probably had to switch to base mode to make 
the change you did... and if you make a change to a BMC object in base mode, 
then yes - the upgrade would overwrite that change.

You can overlay an application - but you'd have to overlay the entire 
application, which it doesn't sound like you did.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, January 10, 2012 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Overlay and Applications

**
There are a few OOB Deployable Applications that come with AR System 7.6.04 and 
we want to hide them from the object list.  So I opened up the application (AR 
System Sample Application for example) and made this application hidden.

But you can't overlay an application, so when we ever upgrade, these changes 
will be overwritten?

Just making sure.  Not a big deal I guess, but I wonder why they would make 
them public.

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

[http://www.te.com/images/socialmedia/smallTElogo.gif]

www.te.com

[http://www.te.com/images/socialmedia/twitter.png][http://www.te.com/images/socialmedia/facebook.png][http://www.te.com/images/socialmedia/flickr.png][http://www.te.com/images/socialmedia/linkedin.png][http://www.te.com/images/socialmedia/youtube.png]

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Re: Knowledge Mgmt system

[Tauf Chowdhury]

If you are going to 7.6, you should wait on any bulk article loads
until after going to 7.6. I'm talking both canned and anything loaded
into the old RKM system. The conversion process is quite buggy.

Sent from my iPhone

On Jan 11, 2012, at 3:13 PM, "Martinez, Marcelo A"  wrote:

> Hello List,
> We are looking into implementing a Knowledge mgmt system.. currently looking 
> into Remedy's.. what are other applications that you are using out there and 
> how well does it integrate with ITSM? Did you buy canned KB articles? (i.e. 
> MS office/SAP related, etc.)
>
> We are running ITSM 7.0.03 going to 7.6.x in the coming months...
>
>
> Thanks Listers
>
> Marcelo
>
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Re: Overlay and Applications

[LJ LongWing]

David,

I don't often challenge your word because you are so good at what you do
that you don't often make mistakes.so if I'm wrong.please forgive..but.

 

I don't see the ability to overlay a deployable application.  Based on what
I read 'you can't version data'..and a deployable application is almost
purely data..so I don't think that your statement below is accurate.  If it
is accurate, can you provide additional details on how to overlay an
application.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, January 11, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications

 

** 

If you did it at the app level, you probably had to switch to base mode to
make the change you did. and if you make a change to a BMC object in base
mode, then yes - the upgrade would overwrite that change.

 

You can overlay an application - but you'd have to overlay the entire
application, which it doesn't sound like you did.

 

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, January 10, 2012 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Overlay and Applications

 

** 

There are a few OOB Deployable Applications that come with AR System 7.6.04
and we want to hide them from the object list.  So I opened up the
application (AR System Sample Application for example) and made this
application hidden.  

 

But you can't overlay an application, so when we ever upgrade, these changes
will be overwritten?

 

Just making sure.  Not a big deal I guess, but I wonder why they would make
them public.

 

Lisa Kemes

AR System Developer
TEIS - USA

+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive

Harrisburg, PA 17112

  

www.te.com   

 



 

 

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Can RUG 12 survive this...

[Peter Romain]

End of an era?

 

http://www.bbc.co.uk/news/business-16514426

 

Cheers

 

Peter


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Re: Overlay and Applications

[Wirasat Siddiqi]

That is what I am reading regarding the deployable application in 'Forms 
and Application Object Guide' Page 125. 

Nonoverlayable
objects
You cannot create overlays for the following items:
? Custom objects?See ?About custom objects? on page 123.
? Deployable applications?Overlays of deployable applications are not
supported for licensing reasons. You can, however, overlay and customize 
the
objects within the deployable applications. See ?Deployable applications 
in
AR System? on page 86.
Creating and modifying deployable applications is not permitted in Best
Practice Customization mode. See Introduction to Application Development 
with
BMC Remedy Developer Studio, ?About development modes? on page 27.

Thanks,
Wirasat Siddiqi
Remedy Development Team
Desk Phone: 202-502-3204
Cell: 202-368-7190
Email: wirasat_sidd...@ao.uscourts.gov




From:   LJ LongWing 
To: arslist@ARSLIST.ORG
Date:   01/11/2012 04:24 PM
Subject:Re: Overlay and Applications
Sent by:"Action Request System discussion list(ARSList)" 




** 
David,
I don?t often challenge your word because you are so good at what you do 
that you don?t often make mistakes?so if I?m wrong?please forgive?.but?
 
I don?t see the ability to overlay a deployable application.  Based on 
what I read ?you can?t version data??.and a deployable application is 
almost purely data?.so I don?t think that your statement below is 
accurate.  If it is accurate, can you provide additional details on how to 
overlay an application.
 
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, January 11, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications
 
** 
If you did it at the app level, you probably had to switch to base mode to 
make the change you did? and if you make a change to a BMC object in base 
mode, then yes ? the upgrade would overwrite that change.
 
You can overlay an application ? but you?d have to overlay the entire 
application, which it doesn?t sound like you did.
 
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as 
a spokesperson, liaison or public relations representative for BMC 
Software, Inc.
 
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, January 10, 2012 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Overlay and Applications
 
** 
There are a few OOB Deployable Applications that come with AR System 
7.6.04 and we want to hide them from the object list.  So I opened up the 
application (AR System Sample Application for example) and made this 
application hidden. 
 
But you can't overlay an application, so when we ever upgrade, these 
changes will be overwritten?
 
Just making sure.  Not a big deal I guess, but I wonder why they would 
make them public.
 
Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112



www.te.com 


 
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Re: Can RUG 12 survive this...

[Shellman, David]

Peter,

We may be looking for donations to buy a tractor trailer load or two. Since 
they never really go bad that should keep us going for a while.  ;>)

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Wednesday, January 11, 2012 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Can RUG 12 survive this...

**
End of an era?

http://www.bbc.co.uk/news/business-16514426

Cheers

Peter
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Re: Can RUG 12 survive this...

[patrick zandi]

HOHO's Hurt !

On Wed, Jan 11, 2012 at 4:33 PM, Shellman, David wrote:

> ** **
> Peter,
>
> We may be looking for donations to buy a tractor trailer load or
> two. Since they never really go bad that should keep us going for a while.
> ;>)
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Peter Romain
> *Sent:* Wednesday, January 11, 2012 4:30 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Can RUG 12 survive this...
>
> **
>
> End of an era?
>
> ** **
>
> http://www.bbc.co.uk/news/business-16514426
>
> ** **
>
> Cheers
>
> ** **
>
> Peter
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Patrick Zandi

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Re: Can RUG 12 survive this...

[Rick Cook]

Are you kidding?   We're still using Twinkies from 1997.  They're good till
at least until 2025, or until BMC decides it can make more money some other
way, whichever comes first.

Rick
On Jan 11, 2012 4:31 PM, "Peter Romain" 
wrote:

> **
>
> End of an era?
>
> ** **
>
> http://www.bbc.co.uk/news/business-16514426
>
> ** **
>
> Cheers
>
> ** **
>
> Peter
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Overlay and Applications

[Easter, David]

I was referring more to what is stated in second sentence i.e. "You can, 
however, overlay and customize the objects within the deployable applications. 
"  My apologies for not being more explicit.  That's what I meant by "entire" 
application vs. the shell around the application.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent: Wednesday, January 11, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications

** That is what I am reading regarding the deployable application in 'Forms and 
Application Object Guide' Page 125.

Nonoverlayable
objects
You cannot create overlays for the following items:
􀂄 Custom objects-See "About custom objects" on page 123.
􀂄 Deployable applications-Overlays of deployable applications are not
supported for licensing reasons. You can, however, overlay and customize the
objects within the deployable applications. See "Deployable applications in
AR System" on page 86.
Creating and modifying deployable applications is not permitted in Best
Practice Customization mode. See Introduction to Application Development with
BMC Remedy Developer Studio, "About development modes" on page 27.

Thanks,
Wirasat Siddiqi
Remedy Development Team
Desk Phone: 202-502-3204
Cell: 202-368-7190
Email: wirasat_sidd...@ao.uscourts.gov




From:LJ LongWing 
To:arslist@ARSLIST.ORG
Date:01/11/2012 04:24 PM
Subject:Re: Overlay and Applications
Sent by:"Action Request System discussion list(ARSList)" 





**
David,
I don't often challenge your word because you are so good at what you do that 
you don't often make mistakes...so if I'm wrong...please forgivebut...

I don't see the ability to overlay a deployable application.  Based on what I 
read 'you can't version data'and a deployable application is almost purely 
dataso I don't think that your statement below is accurate.  If it is 
accurate, can you provide additional details on how to overlay an application.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, January 11, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications

**
If you did it at the app level, you probably had to switch to base mode to make 
the change you did... and if you make a change to a BMC object in base mode, 
then yes - the upgrade would overwrite that change.

You can overlay an application - but you'd have to overlay the entire 
application, which it doesn't sound like you did.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, January 10, 2012 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Overlay and Applications

**
There are a few OOB Deployable Applications that come with AR System 7.6.04 and 
we want to hide them from the object list.  So I opened up the application (AR 
System Sample Application for example) and made this application hidden.

But you can't overlay an application, so when we ever upgrade, these changes 
will be overwritten?

Just making sure.  Not a big deal I guess, but I wonder why they would make 
them public.

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112



www.te.com



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Re: Overlay and Applications

[LJ LongWing]

Ok…so are the OOTB ITSM Applications deployable?

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent: Wednesday, January 11, 2012 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications

 

** That is what I am reading regarding the deployable application in 'Forms and 
Application Object Guide' Page 125. 

Nonoverlayable 
objects 
You cannot create overlays for the following items: 
􀂄 Custom objects—See “About custom objects” on page 123. 
􀂄 Deployable applications—Overlays of deployable applications are not 
supported for licensing reasons. You can, however, overlay and customize the 
objects within the deployable applications. See “Deployable applications in 
AR System” on page 86. 
Creating and modifying deployable applications is not permitted in Best 
Practice Customization mode. See Introduction to Application Development with 
BMC Remedy Developer Studio, “About development modes” on page 27. 

Thanks, 
Wirasat Siddiqi 
Remedy Development Team 
Desk Phone: 202-502-3204 
Cell: 202-368-7190 
Email: wirasat_sidd...@ao.uscourts.gov 




From:LJ LongWing  
To:arslist@ARSLIST.ORG 
Date:01/11/2012 04:24 PM 
Subject:Re: Overlay and Applications 
Sent by:"Action Request System discussion list(ARSList)" 
 

  _  




** 
David, 
I don’t often challenge your word because you are so good at what you do that 
you don’t often make mistakes…so if I’m wrong…please forgive….but… 
  
I don’t see the ability to overlay a deployable application.  Based on what I 
read ‘you can’t version data’….and a deployable application is almost purely 
data….so I don’t think that your statement below is accurate.  If it is 
accurate, can you provide additional details on how to overlay an application. 
  
From: Action Request System discussion list(ARSList) [ 
 mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, 
David
Sent: Wednesday, January 11, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications 
  
** 
If you did it at the app level, you probably had to switch to base mode to make 
the change you did… and if you make a change to a BMC object in base mode, then 
yes – the upgrade would overwrite that change. 
  
You can overlay an application – but you’d have to overlay the entire 
application, which it doesn’t sound like you did. 
  
-David J. Easter 
Manager of Product Management, Remedy Platform 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 
  
From: Action Request System discussion list(ARSList) [ 
 mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, 
Lisa
Sent: Tuesday, January 10, 2012 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Overlay and Applications 
  
** 
There are a few OOB Deployable Applications that come with AR System 7.6.04 and 
we want to hide them from the object list.  So I opened up the application (AR 
System Sample Application for example) and made this application hidden.   
  
But you can't overlay an application, so when we ever upgrade, these changes 
will be overwritten? 
  
Just making sure.  Not a big deal I guess, but I wonder why they would make 
them public. 
  
Lisa Kemes 
AR System Developer
TEIS - USA 
+1 717 810 2408 tel
+1 717 602 9460 mobile
  lisa.ke...@te.com
100 Amp Drive 
Harrisburg, PA 17112



www.te.com   


  
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Re: Can RUG 12 survive this...

[Jason Miller]

We may have to go fishing for the ones that have been up in the chandeliers
for years.

Jason

On Wed, Jan 11, 2012 at 1:37 PM, Rick Cook  wrote:

> **
>
> Are you kidding?   We're still using Twinkies from 1997.  They're good
> till at least until 2025, or until BMC decides it can make more money some
> other way, whichever comes first.
>
> Rick
> On Jan 11, 2012 4:31 PM, "Peter Romain" <
> p.romain.arsl...@parsolutions.co.uk> wrote:
>
>> **
>>
>> End of an era?
>>
>> ** **
>>
>> http://www.bbc.co.uk/news/business-16514426
>>
>> ** **
>>
>> Cheers
>>
>> ** **
>>
>> Peter
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Can RUG 12 survive this...

[Shellman, David]

I wonder if they are still there?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, January 11, 2012 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can RUG 12 survive this...

** We may have to go fishing for the ones that have been up in the chandeliers 
for years.

Jason

On Wed, Jan 11, 2012 at 1:37 PM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**

Are you kidding?   We're still using Twinkies from 1997.  They're good till at 
least until 2025, or until BMC decides it can make more money some other way, 
whichever comes first.

Rick

On Jan 11, 2012 4:31 PM, "Peter Romain" 
mailto:p.romain.arsl...@parsolutions.co.uk>>
 wrote:
**
End of an era?

http://www.bbc.co.uk/news/business-16514426

Cheers

Peter
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Overlay and Applications

[Mueller, Doug]

Everyone,

Just to be clear and try and address all the questions.

Yes, the OOTB applications from BMC are all deployable applications.

Yes, you can overlay definitions that are inside deployable applications.  Any 
form or workflow or menu
or anything in an application can be overlaid.

No, you cannot overlay the deployable application definition itself in the 
7.6.04 release.  There were some
technical issues as well as some business issues that we could not get resolved 
in time and had to make
the call of not allowing the deployable application itself to be overlaid or 
remove the overlay feature
altogether.   So, we made the reasonable choice and kept the feature but 
limited this one type of
object.

And, the limitation is being resolved and deployable applications will be able 
to be overlaid in future
releases.

So, back to the original message (and Lisa got an answer to that already).

In order to change the characteristics of the deployable application today in 
7.6.04, you would have to
modify the application in base mode.  That will be overwritten during an 
upgrade and you need to be
aware that it will happen.  Then, once you are upgraded to the next release of 
AR System, you will be
able to overlay that deployable application and make the changes in the overlay 
and they will be
preserved across upgrades just like the changes to forms/fields/views/active 
links/filters/menus/
escalations/…. are today.

I hope this helps clarify everything.  The reality is that except for a very 
focused change like the one
that Lisa is trying to do, there is really limited reason to overlay deployable 
applications themselves.   The
main need is to overlay a definition within the deployable application and that 
can be done today.  But,
it is a limitation today the will be removed to modify the actual deployable 
application shell itself.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, January 11, 2012 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications

**
Ok…so are the OOTB ITSM Applications deployable?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent: Wednesday, January 11, 2012 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications

** That is what I am reading regarding the deployable application in 'Forms and 
Application Object Guide' Page 125.

Nonoverlayable
objects
You cannot create overlays for the following items:
􀂄 Custom objects—See “About custom objects” on page 123.
􀂄 Deployable applications—Overlays of deployable applications are not
supported for licensing reasons. You can, however, overlay and customize the
objects within the deployable applications. See “Deployable applications in
AR System” on page 86.
Creating and modifying deployable applications is not permitted in Best
Practice Customization mode. See Introduction to Application Development with
BMC Remedy Developer Studio, “About development modes” on page 27.

Thanks,
Wirasat Siddiqi
Remedy Development Team
Desk Phone: 202-502-3204
Cell: 202-368-7190
Email: wirasat_sidd...@ao.uscourts.gov




From:LJ LongWing 
To:arslist@ARSLIST.ORG
Date:01/11/2012 04:24 PM
Subject:Re: Overlay and Applications
Sent by:"Action Request System discussion list(ARSList)" 





**
David,
I don’t often challenge your word because you are so good at what you do that 
you don’t often make mistakes…so if I’m wrong…please forgive….but…

I don’t see the ability to overlay a deployable application.  Based on what I 
read ‘you can’t version data’….and a deployable application is almost purely 
data….so I don’t think that your statement below is accurate.  If it is 
accurate, can you provide additional details on how to overlay an application.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, January 11, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and Applications

**
If you did it at the app level, you probably had to switch to base mode to make 
the change you did… and if you make a change to a BMC object in base mode, then 
yes – the upgrade would overwrite that change.

You can overlay an application – but you’d have to overlay the entire 
application, which it doesn’t sound like you did.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, January 10, 20

Overlay and Applications

[John Baker]

Hello,

I do wonder when the time will come when base/overlay/etc are replaced
with the simple concept of a script. 

Converting existing workflow to a script is easy and much of the work
has already been done, ie converting client side workflow to Javascript
already exists in the Mid Tier.

Writing a server side workflow (filters/escalations/etc) to Javascript
is entirely feasible.

Once we find ourselves using Javascript, everything will run (far) more
quickly, AR System (with ITSM) would not require 1Gb of memory and 30
minutes to start, and a simple source control system can be used to
merge the BMC base application with a client's changes.

I've not met an AR System admin who can't fiddle with some script, so
perhaps AR System 8 should be the day BMC bite the bullet, eject the
current model and move to simple text based scripts:

function my_active_link():
  if field(123) = "abc":
# Push value of field 456 on this form to another
push_fields(456, "Target form", 987)
set_fields(123, "X")
  else:
change_label(9000, 'New value of my label')
set_read_only(9000, True)

Alright, so I prefer Python to Javascript but I suspect most ARSlisters
can follow the above.


John

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Re: Remedy JMS

[Schon, Stuart]

I believe that if your company has a full TIBCO licence access to the
various adapters comes part and parcel with that. TIBCO provides a
plethora of adapters to various applications ranging from Remedy,
Seibel, SAP, PeopleSoft to Oracle, DB2, CICS, EJB, LDAP and files. There
are designed to enhance the base TIBCO ActiveMatrix product and allow
easy interfacing with these products and resources.

See
_http://www.tibco.com/products/soa/composite-applications/activematrix-b
usinessworks/

Stuart Schon
Service Desk Systems - Manager

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, 12 January 2012 01:47
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

Stuart,
As with most things in life, if it costs money, then you may not get
itI've never heard of the Tibco adaptor, but if it costs money I'll
likely never see it.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Tuesday, January 10, 2012 8:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

Why not use a TIBCO remedy adapter and create a TIBCO process to read
the EMS queue and perform the add/update/read via a request/response
object? Then you have full control over the integration to Remedy. Not
sure if there is an adapter for 7.6 but there were ones for earlier
Remedy releases.

The adapter invokes/uses the Remedy API and is fully Remedy and TIBCO
compliant

I have done this successfully with Remedy6.3 and it works like a charm

Stuart Schon
Service Desk Systems - Manager

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, 11 January 2012 08:45
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

Without guaranteed delivery, what is Tibco for again? IF the developer
does
it that way you don't need either him or the product.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: January 10, 2012 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

Yea...the Tibco developer was trying to make his life a bit easier...if
he
presented the message onto the JMS, and we 'pulled' it...he wouldn't
need to
do any 'guaranteed delivery' kind of work on his side...as long as he
dumped
it onto the bus then his work would be donebut because we can't
easily
connect to the JMS, he has to call our web service to notify of the
update.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Tuesday, January 10, 2012 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

We use Tibco WS over Http to communicate with Remedy, no need at this
point
for us to look at Tibco EMS (JMS).

Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, January 10, 2012 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy JMS

I'm just fishing for information :)I have no clue if our management
would want to add another software layer into our architecture, nor do I
even have a concept for how many transactions we would be theoretically
pushing through this JMS Queue :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, January 10, 2012 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Remedy JMS

LJ

Dropped, however if you speak to us nicely, we tend to issue a license
for
more transactions if it's that border line.


John



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Re: ITSM 7.6: Form that holds staff's "Availability" Information?

[Rabi Tripathi]

I thought I sent this the day after I posted the question, but it was sitting 
in my draft folder. The answer is below.
 
Victor, that's the usual place you go to in order to see and set availability 
manually, but I want to search with a criteria and generate a report. The form 
name is:
CTM:Ppl Search-SupportGrpAssoc
 
Regards.
 


- Original Message -
From: Victor Olufowobi 
To: arslist@ARSLIST.ORG
Cc: 
Sent: Monday, December 19, 2011 1:42 PM
Subject: Re: ITSM 7.6: Form that holds staff's "Availability" Information?

On Monday 19 Dec 2011 18:37:47 you wrote:
> Hi listers,
> I'm trying to remember name of the form on which I used to run a report to
> get "availability" information on support staff. Something along the line
> of "CTM:SupportGroupAssoc".
>  
> Anyone?
>  
> Thanks in Advance.
> 
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If you mean Assignment Availability - you can access the information from 
CTM:People form.

Victor

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SLM INstallation information

[gok's]

Environment: ARServer 7.5 patch 4
DB:SQL Server 2005
ITSM 7.5 patch 4

we are currently trying to install the SLM 7.6.04 on already installed
ARSystem (ARServer 7.5.04) could you sugest me are there any prerequisite
steps please suggest me.

Thanks
G

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View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Overlay and Applications

[Jose Huerta]

I agree and don't. If you change active links and filters by some scripting
language, then ARS won't be ARS anymore.



On Thu, Jan 12, 2012 at 00:02, John Baker wrote:

> Hello,
>
> I do wonder when the time will come when base/overlay/etc are replaced
> with the simple concept of a script.
>
> Converting existing workflow to a script is easy and much of the work
> has already been done, ie converting client side workflow to Javascript
> already exists in the Mid Tier.
>
> Writing a server side workflow (filters/escalations/etc) to Javascript
> is entirely feasible.
>
> Once we find ourselves using Javascript, everything will run (far) more
> quickly, AR System (with ITSM) would not require 1Gb of memory and 30
> minutes to start, and a simple source control system can be used to
> merge the BMC base application with a client's changes.
>
> I've not met an AR System admin who can't fiddle with some script, so
> perhaps AR System 8 should be the day BMC bite the bullet, eject the
> current model and move to simple text based scripts:
>
> function my_active_link():
>  if field(123) = "abc":
># Push value of field 456 on this form to another
>push_fields(456, "Target form", 987)
>set_fields(123, "X")
>  else:
>change_label(9000, 'New value of my label')
>set_read_only(9000, True)
>
> Alright, so I prefer Python to Javascript but I suspect most ARSlisters
> can follow the above.
>
>
> John
>
>
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>

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