Re: Midtier SSO for 7.6.04 64bit
36 !!! Is it Friday? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Feb 21, 2012 at 19:52, Samuel J Albury III sjalb...@dne-llc.comwrote: Have you ever successfully implemented a solution where the client had 36 Active Directories ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage004.jpgimage002.jpgimage003.jpg
Re: Syslog
Hi, Syslog is just a bunch of text log files on your local Unix/Linux server, where you can define different log levels for various services. In this case the AR Server. Customarily, the syslog would contain messages generated on that specific server only... It is very easy to write code that sends messages to syslog. Just do man syslog on a linux/unix machine to get information on how to generate syslog messages in C. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I'm completely new to syslog. I searched a bit about log4j, and seems that it sends logs from the mid-tier to a syslog server. My idea is that Remedy can receive syslog messages and interact with them. We developed an event correlator in Remedy that can be accessed through web services. Event information is: an event code (each code is related to one situation like: printer is out of toner or server is down), a CI and a text description. The event correlator, depending on the event code, creates incidents, add info to incidents, updates an unavailability request, add info to a CI, etc. Now, one monitoring tool from a parter tells us that it is unable to communicate through web services. Only e-mail or syslog. E-mail seems a not so good solution, since a lot of SLA can be involved and e-mail is not assured and delays or mail losses can appear. So, I'm trying to figure how to insert syslog messages in my events form. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Feb 21, 2012 at 13:17, John Baker jba...@javasystemsolutions.comwrote: Hello, You could use the Syslog Log4j plugin on Mid Tier. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Write License issue
Thanks a lot for the information. Regards RAVI CHANDRA R From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, February 21, 2012 9:22 PM To: arslist@ARSLIST.ORG Subject: Re: Write License issue ** Ravi, We typically see this when it is a read only user, and they are trying to modify a record that they are not the submitter of, or the field doesn't have submitter permissionsor, as another poster said, a Float license user without a write token. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramagiri, Ravi Chandra Sent: Tuesday, February 21, 2012 3:07 AM To: arslist@ARSLIST.ORG Subject: Write License issue ** Hi All, Please assist me for the below mentioned error i an getting when i try to do the following - 1) Try Change 'Application Preference' settings - Save - Close - what happens ? - You do not have write license (ARERR 8932) You do not have write access (at create time) to field: 304080900 (ARERR 332) 2) Overview Console à View By = Selected Groups à Choose both Groups, press OK à what happens ? - You do not have write license (ARERR 8932) You do not have write access to field: 105052 (ARERR 330) Regards RAVI CHANDRA R | Sr.BMC Remedy Administrator Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Syslog
I think that when the partner talks about sending syslog messages, he means that my remedy acts as a unix server receiving the logs. OK. I have enough information. Thank you all. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 22, 2012 at 10:08, Misi Mladoniczky m...@rrr.se wrote: Hi, Syslog is just a bunch of text log files on your local Unix/Linux server, where you can define different log levels for various services. In this case the AR Server. Customarily, the syslog would contain messages generated on that specific server only... It is very easy to write code that sends messages to syslog. Just do man syslog on a linux/unix machine to get information on how to generate syslog messages in C. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I'm completely new to syslog. I searched a bit about log4j, and seems that it sends logs from the mid-tier to a syslog server. My idea is that Remedy can receive syslog messages and interact with them. We developed an event correlator in Remedy that can be accessed through web services. Event information is: an event code (each code is related to one situation like: printer is out of toner or server is down), a CI and a text description. The event correlator, depending on the event code, creates incidents, add info to incidents, updates an unavailability request, add info to a CI, etc. Now, one monitoring tool from a parter tells us that it is unable to communicate through web services. Only e-mail or syslog. E-mail seems a not so good solution, since a lot of SLA can be involved and e-mail is not assured and delays or mail losses can appear. So, I'm trying to figure how to insert syslog messages in my events form. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Feb 21, 2012 at 13:17, John Baker jba...@javasystemsolutions.comwrote: Hello, You could use the Syslog Log4j plugin on Mid Tier. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage004.jpgimage003.jpg
Re: Syslog
Hi, Syslog is not a communication protocol. If the partner says they have syslog files (log files), they can ftp them to your unix server for further processing. You can then you have some kind of programs that parse the log files and performs actions, such as submitting/modifying/correlating against AR records. Best Regards - Misi, RRR AB, http://rrr.se I think that when the partner talks about sending syslog messages, he means that my remedy acts as a unix server receiving the logs. OK. I have enough information. Thank you all. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 22, 2012 at 10:08, Misi Mladoniczky m...@rrr.se wrote: Hi, Syslog is just a bunch of text log files on your local Unix/Linux server, where you can define different log levels for various services. In this case the AR Server. Customarily, the syslog would contain messages generated on that specific server only... It is very easy to write code that sends messages to syslog. Just do man syslog on a linux/unix machine to get information on how to generate syslog messages in C. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I'm completely new to syslog. I searched a bit about log4j, and seems that it sends logs from the mid-tier to a syslog server. My idea is that Remedy can receive syslog messages and interact with them. We developed an event correlator in Remedy that can be accessed through web services. Event information is: an event code (each code is related to one situation like: printer is out of toner or server is down), a CI and a text description. The event correlator, depending on the event code, creates incidents, add info to incidents, updates an unavailability request, add info to a CI, etc. Now, one monitoring tool from a parter tells us that it is unable to communicate through web services. Only e-mail or syslog. E-mail seems a not so good solution, since a lot of SLA can be involved and e-mail is not assured and delays or mail losses can appear. So, I'm trying to figure how to insert syslog messages in my events form. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Feb 21, 2012 at 13:17, John Baker jba...@javasystemsolutions.comwrote: Hello, You could use the Syslog Log4j plugin on Mid Tier. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Localized views
Hi, It should be quite simple to write an API-program that lists all locales of a system and gives the option to remove one or more locales. Any sponsors? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We have installed ITSM 7.6.04 SP1 using stack installer and it has installed localized views. Is there any way to get rid of these views other than deleting them one by one? Thanks, Wirasat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Syslog
Thank Misi for the clarification. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 22, 2012 at 10:25, Misi Mladoniczky m...@rrr.se wrote: Hi, Syslog is not a communication protocol. If the partner says they have syslog files (log files), they can ftp them to your unix server for further processing. You can then you have some kind of programs that parse the log files and performs actions, such as submitting/modifying/correlating against AR records. Best Regards - Misi, RRR AB, http://rrr.se I think that when the partner talks about sending syslog messages, he means that my remedy acts as a unix server receiving the logs. OK. I have enough information. Thank you all. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 22, 2012 at 10:08, Misi Mladoniczky m...@rrr.se wrote: Hi, Syslog is just a bunch of text log files on your local Unix/Linux server, where you can define different log levels for various services. In this case the AR Server. Customarily, the syslog would contain messages generated on that specific server only... It is very easy to write code that sends messages to syslog. Just do man syslog on a linux/unix machine to get information on how to generate syslog messages in C. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I'm completely new to syslog. I searched a bit about log4j, and seems that it sends logs from the mid-tier to a syslog server. My idea is that Remedy can receive syslog messages and interact with them. We developed an event correlator in Remedy that can be accessed through web services. Event information is: an event code (each code is related to one situation like: printer is out of toner or server is down), a CI and a text description. The event correlator, depending on the event code, creates incidents, add info to incidents, updates an unavailability request, add info to a CI, etc. Now, one monitoring tool from a parter tells us that it is unable to communicate through web services. Only e-mail or syslog. E-mail seems a not so good solution, since a lot of SLA can be involved and e-mail is not assured and delays or mail losses can appear. So, I'm trying to figure how to insert syslog messages in my events form. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es
Change Calendar/data visualisation performance
All, We have an issue with the performance of the change calendar - form opens quick enough, but the actual calendar/data visualisation takes anything from 1 to 3 minutes to display. System ARS 7.5p004, ITSM 7.5. Mid tier and AR Servers are running on T5240s, all running Solaris. Database is Oracle 11.2.0.1.0 A fair bit of discussion between ourselves, our support company and BMC, and we've yet to get any ideas on what could be slowing it down. We've run queries to demonstrate the performance of the queries behind the calendar - and they're practically instant. So the issue appears to be purely in the visualisation - creating the actual diary for display is whats taking an eternity. Any suggestions, the continual drawing of blanks is getting mildly irritating. Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reporting Server ? Does it require a App serve to be installed
Hi Rod, Is it possible that on Prodcution server, While creating reports, in Server field of Report form, I mention the Reporting DB Server and Ask user to use user tool pointing to Prod server? will this work as well. Please advise Thanks, Bhupesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Atrium 7.6.04 install fails on ARS7.6.04sp3
Atrium 7.6.04 install fails on AtriumCMDBConsole.def import warning on ARS7.6.04sp3 (ARWARN 9936 Audit option for Display Only fields can only be 'None'. Changing it to 'None' is interpreted as SEVERE by Atrium installer.) BMC Atrium Core 7.6.04 install failed. Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command Feature Atrium Impact Simulator Engine failed Please advise. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
How To Find Remedy Consultants
All, I currently have several opportunities for remedy developers to support contracts throughout the country for both commercial and federal clients. I'm trying to find out if there are any companies or projects that are letting some of their remedy folks go. If any of you have any knowledge of a colleague that is looking to find their next remedy opportunity please let me know. Feel free to have them contact me directly at 571 234 0586 or at cwer...@windwardits.commailto:cwer...@windwardits.com. I've also included an example of one of the positions we have available right now. Also we are able to compensate you at a very competitive hourly rate!! Thanks for the help!!! Chris Werner JOB DESCRIPTION Position Summary We are currently seeking to add to our team a technical CMDB consultant with experience extracting detailed customer requirements and implementing those requirements within one or more vendor technology. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of service desk, for Federal clients. The candidate must have experience and knowledge in deploying core functionality in an out of box CMDB system; including the ability to install the system on at least one server platform and one database. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop work flows for system functionality and customization. Upon hire, Windward will provide up to four (4) weeks training to ensure candidates are familiar with and have hands-on exposure to the most recent version of the BC Atrium CMDB product and accompanying modules to support specific client requirements as the majority of the client work will be within the BMC Atrium CMDB product. Position Requirements * Experience integrating with one or more federated data sources preferred. * Familiarity with or ITIL® certifications preferred. * Work with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions. * Design and/or assess operational processes for effective enterprise wide network and systems technology management. * Minimum of 5 years experience working with leading vendor products. * US Citizen with the ability to obtain a Secret level clearance * Prior consulting experience is mandatory * Candidates based in the Washington DC metro area up to 25% travel, outside of the Washington DC metro area up to 75% travel Windward strives to atract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enahance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insruance and ADD, as well as the option to purchase additional Ife Insruance and ADD, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Standalone CMDB
We extended the CMDB for one custom application. I recall the need for the user interface form to be a self-join of the target CMDB table rather than a view of the target table. Changes applied by Class Manager alters views of target tables (at least in did several years ago.) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leonard Johnson Sent: Monday, February 20, 2012 8:44 PM To: arslist@ARSLIST.ORG Subject: Re: Standalone CMDB ** Not many issues with putting a custom app into Atrium CMDB. Watch for issues around multi-tenancy if you are going to be using MT. Ensure that you have permissions set up and that multi-tenancy is working correctly before you attempt to extend the CMDB with forms or new attributes. lj From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Monday, February 20, 2012 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Standalone CMDB ** I assume to mean a custom Remedy app? If so then I’ve done this a couple of times but each time the CMDB system had Remedy Asset Management sat on top. The two systems were separate so I added a tab to the bespoke helpdesk that showed the related CI’s and invoked the standard CI search functionality from a button. As long as the users have logins to both systems (with the same password) you can use active links quite effectively for this. I don’t remember any significant difficulties but: - remember that the underlying CMDB forms are ugly (you’ll see the instanceid, etc and you’ll be able to break things by modifying things like the reconciliationidentity) - you may need to add permissions to the CMDB as, otb, you can only get at things as a Remedy admin - you still need to have a CMDB license - you’ll still need AR licenses to modify CI’s Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: 20 February 2012 15:00 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Standalone CMDB ** I am considering hanging the OOTB CMDB Application off a custom application. I am looking for advice and/or pitfalls of doing this. I know there are people that have done this and I'd like to find out any Gotcha's before I do mine. Gordon From: John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Monday, February 20, 2012 9:51:46 AM Subject: Re: Standalone CMDB ** Do you mean - creating your own CMDB ??? Or using an OOTB CMDB with a custom app? And if OOTB CMDB - which one/vendor??? Just wondering … -John On Mon, Feb 20, 2012 at 8:41 AM, Gordon Frank gjj...@comcast.netmailto:gjj...@comcast.net wrote: ** Hello ARSLIST, Has anyone implemented a standalone CMDB off a custom application? I'm looking for documentation of Best Practices or pitfalls to watch out for when tying the custom forms and CMDB Application together. If not much doc, then let me know your experiences. Thanks up front, Gordon M. Frank _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Creating/Maintaining ARS Development Environment
I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you’ve found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Job opportunities for foreigners
Hi all, Recently I started to think in the option to go outside my country to look for a better job. Well, I think I'm unpaid for the kind of job I'm doing right know and don't see to many opportunities in my birthplace (Mallorca, Spain). Also the economical crisis we are suffering, places us in a very difficult situation, where the public administration doesn't pays the bills, and everybody is susceptible to be fired. We are not like in Greece, but the fear to be fired is flying over us. I see all the jobs positions that you are publishing on this list, and I always see the same sentence: US citized, and ability to obtain a secret level clearance. I'm starting to think that it is impossible to work as a Remedy consultant in USA. Am I right? Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Job opportunities for foreigners
Jose, The positions that you refer to are for US government institutions that require security clearances for the people doing the work. For regular clearances, you must be a US citizen. Someone correct me if I'm wrong. I certainly wouldn't concentrate solely on US positions. There should be positions open in other countries. Drew Shuller Soto Cano Air Base Honduras On Wed, Feb 22, 2012 at 9:18 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi all, Recently I started to think in the option to go outside my country to look for a better job. Well, I think I'm unpaid for the kind of job I'm doing right know and don't see to many opportunities in my birthplace (Mallorca, Spain). Also the economical crisis we are suffering, places us in a very difficult situation, where the public administration doesn't pays the bills, and everybody is susceptible to be fired. We are not like in Greece, but the fear to be fired is flying over us. I see all the jobs positions that you are publishing on this list, and I always see the same sentence: US citized, and ability to obtain a secret level clearance. I'm starting to think that it is impossible to work as a Remedy consultant in USA. Am I right? Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Change Calendar/data visualisation performance
Look at the mid-tier performance. The DV plugins are all rendered by the midtier. The specifics of this can be lengthy and environment specific, but that is where you need to start if you have ruled out the database/queries as the bottleneck. Axton Grams On Wed, Feb 22, 2012 at 6:26 AM, Dave Barber daddy.bar...@gmail.com wrote: ** All, We have an issue with the performance of the change calendar - form opens quick enough, but the actual calendar/data visualisation takes anything from 1 to 3 minutes to display. System ARS 7.5p004, ITSM 7.5. Mid tier and AR Servers are running on T5240s, all running Solaris. Database is Oracle 11.2.0.1.0 A fair bit of discussion between ourselves, our support company and BMC, and we've yet to get any ideas on what could be slowing it down. We've run queries to demonstrate the performance of the queries behind the calendar - and they're practically instant. So the issue appears to be purely in the visualisation - creating the actual diary for display is whats taking an eternity. Any suggestions, the continual drawing of blanks is getting mildly irritating. Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you’ve found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Change Calendar/data visualisation performance
You can capture this by running Fiddler logging to specifically capture where the slowness is taking place. Sent from my iPhone On Feb 22, 2012, at 10:35 AM, Axton axton.gr...@gmail.com wrote: Look at the mid-tier performance. The DV plugins are all rendered by the midtier. The specifics of this can be lengthy and environment specific, but that is where you need to start if you have ruled out the database/queries as the bottleneck. Axton Grams On Wed, Feb 22, 2012 at 6:26 AM, Dave Barber daddy.bar...@gmail.com wrote: ** All, We have an issue with the performance of the change calendar - form opens quick enough, but the actual calendar/data visualisation takes anything from 1 to 3 minutes to display. System ARS 7.5p004, ITSM 7.5. Mid tier and AR Servers are running on T5240s, all running Solaris. Database is Oracle 11.2.0.1.0 A fair bit of discussion between ourselves, our support company and BMC, and we've yet to get any ideas on what could be slowing it down. We've run queries to demonstrate the performance of the queries behind the calendar - and they're practically instant. So the issue appears to be purely in the visualisation - creating the actual diary for display is whats taking an eternity. Any suggestions, the continual drawing of blanks is getting mildly irritating. Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Job opportunities for foreigners
Jose, there are lots of jobs open at non-government places that would require neither citizenship nor a security clearance, and you can sometimes get a contract firm to sponsor an H1-B. Might look at it from that angle. Rick On Feb 22, 2012 10:29 AM, Drew Shuller drew.shul...@gmail.com wrote: Jose, The positions that you refer to are for US government institutions that require security clearances for the people doing the work. For regular clearances, you must be a US citizen. Someone correct me if I'm wrong. I certainly wouldn't concentrate solely on US positions. There should be positions open in other countries. Drew Shuller Soto Cano Air Base Honduras On Wed, Feb 22, 2012 at 9:18 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi all, Recently I started to think in the option to go outside my country to look for a better job. Well, I think I'm unpaid for the kind of job I'm doing right know and don't see to many opportunities in my birthplace (Mallorca, Spain). Also the economical crisis we are suffering, places us in a very difficult situation, where the public administration doesn't pays the bills, and everybody is susceptible to be fired. We are not like in Greece, but the fear to be fired is flying over us. I see all the jobs positions that you are publishing on this list, and I always see the same sentence: US citized, and ability to obtain a secret level clearance. I'm starting to think that it is impossible to work as a Remedy consultant in USA. Am I right? Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
Thanks for your reply. Current environment is Windows Servers, MS SQL database, and ITSM apps. If we do a clean fresh install of the AR server and applications on the dev server (then take an image of that server for future rebuilds) would the db copy still work? Just overwrite the db that got created upon install? Beside disabling the email, Is there any data/schema that needs to be modified when you do a db copy before bringing up the new dev server? For instance I wonder if you have to search for references to the production server name in the workflow that should be changed to the dev server name? Thanks again, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, February 22, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you've found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Auto running report
Hi, wonder if anyone has any experience with anything like this. I need to run a report every 5 minutes, that creates a .csv file, that only pulls data that has been modified in the last 5 minutes, and then creates a file on a network directory with a different file name every time it is run. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Engine Issues
First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Monday, February 20, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues Larry, You are right that the copying of this critical join form has copied information either in the change diary or in terms of the fields on the form to confuse the system and make it think that this new form is the key support form that the approval server uses rather than the original form which is really the key form. This is always something you have to take care with. If the form is a system form -- comes with AR System or is system generated or is a form that you generate but then configure into a subsystem (like this case where you probably created the original join but then ran apjoinfixup to complete the definition and reconfigure it for attachment to approvals) -- you SHOULD NOT clone the form. There are often either tags put into fields like the change diary or specific field combinations with reserved field IDs put onto the forms so that the system can find them regardless of any name change you have made to the form. When you copy the form, the system is confused as there are multiple forms that qualify. Depending on the subsystem, the system will either just error and complain that there is a conflict and not continue with that subsystem or will just pick one. This case seems to have just picked one but it unfortunately picked the wrong one. So, now, you are at the stage of wanting to remove this new form but keep any of the logic that is attached to it but attach it to the correct form. Is that correct? If so, the easiest way to do that is: 1) Find a list of all the workflow -- filters, active links, escalations -- that are attached to the form. 2) For each of these, open the definition and ADD the form you want to transfer the workflow to as an additional form on the attached to forms list 3) Delete the form you want to delete. This will remove it from the form list on all workflow but the workflow will have another form attached and so will not be deleted but will stay still attached to that other form. You have just completed the job of keeping the workflow with its attached form switched to another form. There should be no more than a handful of workflow items that need to be modified in step 2 so this should be a short process. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Friday, February 17, 2012 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues Thanks everyone for your quick response. I did turn the approval engine debug mode on and found some interesting entries. Turns out I copied an existing form, SRM:RequestApDetail and called it lab:SRM:RequestApDetail. Apparently all the workflow now points to this new form. This form was going to be used for audit purposes. I'm trying to figure out now how to remove this form without breaking anything else. There's only 1 field in the new form and that's why the approval engine is not working; in my opinion. Is there a way to safely remove this form and get the workflow to point back to the original form? Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kedar Joshi Sent: Thursday, February 16, 2012 9:20 PM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues Hi, Can you enable approval debug logs and check if you are getting any error in the logs ? You can enable the logs by performing following steps: 1. Go to AP:Administration 2. Click on Server Settting 3. Click the checkbox for Approval Debug Mode 4. Click Save Once done, execute the use case and check the log file - arapprove.log in db folder of your AR install directory. Let me know if you find something from the logs. (Also keep an eye on arerror.log file) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers
ITSM Professionals Needed!
Hello Remedy Professionals! Wanted to make you all aware of the openings we have at this time for ITSM experts. Windward has a number of openings in various locations for both commercial and government clients. We are open to hiring contractors (1099 or Corp to Corp) and full-time employeess with full-benefits. Hourly rates/salary are negotiable and extremely competitive. We even have a couple opportunities that may allow you to work from home. If you're interested give me a call at 571 234 0586 or email your resume to cwer...@windwardits.commailto:cwer...@windwardits.com Below I've included the description of one of the positions we have open right now. Position Summary As a result of our continued success we are currently seeking to add to our team a BMC Remedy consultant with experience extracting detailed customer requirements and implementing those requirements within BMC Remedy 7.5+. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications, for large Federal, enterprise and service provider clients. The candidate must have experience and knowledge in deploying core functionality in an out of box BMC Remedy ITSM system; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. The candidate will have the ability to work from home but must also be to accomodate 30-40% travel to the customer location in Richardson Texas with possible travel to multiple locations in Latin America. Position Requirements * Must have development experience with BMC Remedy ITSM version 7.5+. * Must be able to provide application support for the configuration, customization, and administration of the Remedy ITSM application in close coordination with the customer staff. * Must have experience integrating Remedy with BMC/other vendor products through use of Web Services * Must have experience extracting customer/business requirements and developing implementation strategy for ITSM solution. * Must have a good working knowledge Incident and Problem Management process principles, relationships, and metrics. * Familiarity and experience with other BMC tools, such as CLM, PractiveNet, Atrium Orchestrator, or BladeLogic highly desired * Familiarity with or ITIL® certifications preferred. * Familiarity with BMC and non-BMC automation platforms (CA ITPAM, BMC Atrium Orchestrator, Microsoft System Center Orchestrator) highly desired * Must have BMC Remedy IT Service Management Suite experience on two of the ITSM modules, such as: * BMC Remedy Service Desk * BMC Remedy Asset Management * BMC Remedy Change Management * BMC Remedy Service Level Management * BMC Service Management * Experience and a good working knowledge of the UNIX/Linux operating system is a plus * Experience with Java and XML is a plus * Familiarity with network/application operation and definition within the OSI model including IP, TCP, UDP and ICMP * Work with client management and staff to integrate the client's business objectives, current technical infrastructure, and state of the art technologies into enterprise-wide solutions. * Design and/or assess operational processes for effective enterprise wide network and systems technology management. * Configuration Management certifications preferred. * Minimum of 4 years of hands-on experience implementing, configuring, and customizing BMC Remedy ARS / ITSM systems * A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. * Prior experience in a consulting environment is preferred. Education Requirements * Degree in CS, EE or related MIS field preferred. Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and ADD, as well as the option to purchase additional Life Insurance and ADD, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the
Re: Creating/Maintaining ARS Development Environment
It should work. There should not be any references to the hardcoded server names in the workflow. You could find the sqls to search for workflow server references in this forum or you could write your own sqls. Only stuff that did not work for us is AIE. So we had to reinstall AIE after db copy. We did very similar thing when we deployed ITSM 7.6.03 mid last year. ITSM is installed in dev and production independently. Then in dev server we did all configurations, tested thoroughly. Before deploying it to production we just deleted all the data created during testing in Incident,Change,Task main and child forms. Then copied the db and put that into our production server and then did a few changes. I At that time I did a search on this forum and there were several postings with the schema names that need to be touched after the db copy. I mentioned all those here but many of them are not relevant to recent versions. Copy db from Staging to Production during the initial production deployment: Pre copy steps: 1. In production servers(2 servers) disable email engine in ar.conf 2. In dev server disable email mail boxes 3. Delete all email entries Post db copy: 1. Update the default web path 2. Update Servername, Servergroupname, servergroup ranking entries 3. Form data changes: -- Report form entries with new Server Name -- change server name to development.fqdn or development -- SHARE:Application_Properties, HelpFile URL pointers -- SYS:Application form -- Survey URL -- CAI Application Registry -- In Connection tab, change all Server names from production.fqdn to development.fqdn -- SHR:Association -- The server name is stored in two fields on the form - Server 1 and Server 2 -- Configure Custom Form Info -- SYS:Attachments form -- CMS Configuration Management -- AP:Notifications - Check any custom notifications with Server links -- AP:Rule Definition (Server = @) -- AR System Server Group Operation Ranking -- AR System User Preferences -- Change Report Server values from production to development for any user account you are going to log in with on development -- AR System Administrator Preferences -- Partial List Settings - Partial List Details:Other - Pack List Settings -- AR System Searches Preference -- Delete records from original server -- AR System User Central File -- Delete records for user -- KMS:Administration_Integration-- Change Server Name and Short Description -- SRD:STAGE:MasterDataMappingList -- SRM:ApplicationSettings, if SRM installed, to point to correct web path -- AST:ARServerConnection -- AR Login Info -- AST:ComplianceARBased_Advanced--AR System License Type Compliance -- SYS:Escalations -- SYS:Attachments -- SLM:ConfigPreferences -- Update Dashboard MidTier URL -- SLM:RuleActionSetValue_base -- Found four records to change with SLA_destination Server Name = production.fqdn,Changed all of them to @ -- SLA data sources, service agreements, and service targets with milestones, after the db had been restored -- CHG:CCMCalendar:PrintActionWUT -- Active Links that contain server references -- AREmail Configuration -- update with production email accounts -- Table fields -- check with sql select distinct tfserver from field_table -- AIS:GlobalPreferences form (Atrium Impact Simulator) -- AIE EIE:ApplicationSettings form (field name: Help File Path) -- AIE EIE:BackUpLoadFlag form entries (field names: Host, Internal Instance Name,InstanceName) -- AIE EIE:DataExchange form entries (field names: Instance Name, zTmpInstanceAlias) -- BMC.CORE.CONFIG:BMC_FederatedInterface records (Field name: ARServerName) -- IEORA:RuleHelper (field name: Path) -- EIE:CommonDialog (Help File Path) -- Reinstall and Reconfigure AIE and all Data Exchanges 4.The mid-tier configuration, where you specify the Data Visualization server 5.If you have customised any of the OOB notification messages to include a hardcoded a url then you need to change the server name reference. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
Thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Wednesday, February 22, 2012 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment ** It should work. There should not be any references to the hardcoded server names in the workflow. You could find the sqls to search for workflow server references in this forum or you could write your own sqls. Only stuff that did not work for us is AIE. So we had to reinstall AIE after db copy. We did very similar thing when we deployed ITSM 7.6.03 mid last year. ITSM is installed in dev and production independently. Then in dev server we did all configurations, tested thoroughly. Before deploying it to production we just deleted all the data created during testing in Incident,Change,Task main and child forms. Then copied the db and put that into our production server and then did a few changes. I At that time I did a search on this forum and there were several postings with the schema names that need to be touched after the db copy. I mentioned all those here but many of them are not relevant to recent versions. Copy db from Staging to Production during the initial production deployment: Pre copy steps: 1. In production servers(2 servers) disable email engine in ar.conf 2. In dev server disable email mail boxes 3. Delete all email entries Post db copy: 1. Update the default web path 2. Update Servername, Servergroupname, servergroup ranking entries 3. Form data changes: -- Report form entries with new Server Name -- change server name to development.fqdn or development -- SHARE:Application_Properties, HelpFile URL pointers -- SYS:Application form -- Survey URL -- CAI Application Registry -- In Connection tab, change all Server names from production.fqdn to development.fqdn -- SHR:Association -- The server name is stored in two fields on the form - Server 1 and Server 2 -- Configure Custom Form Info -- SYS:Attachments form -- CMS Configuration Management -- AP:Notifications - Check any custom notifications with Server links -- AP:Rule Definition (Server = @) -- AR System Server Group Operation Ranking -- AR System User Preferences -- Change Report Server values from production to development for any user account you are going to log in with on development -- AR System Administrator Preferences -- Partial List Settings - Partial List Details:Other - Pack List Settings -- AR System Searches Preference -- Delete records from original server -- AR System User Central File -- Delete records for user -- KMS:Administration_Integration-- Change Server Name and Short Description -- SRD:STAGE:MasterDataMappingList -- SRM:ApplicationSettings, if SRM installed, to point to correct web path -- AST:ARServerConnection -- AR Login Info -- AST:ComplianceARBased_Advanced--AR System License Type Compliance -- SYS:Escalations -- SYS:Attachments -- SLM:ConfigPreferences -- Update Dashboard MidTier URL -- SLM:RuleActionSetValue_base -- Found four records to change with SLA_destination Server Name = production.fqdn,Changed all of them to @ -- SLA data sources, service agreements, and service targets with milestones, after the db had been restored -- CHG:CCMCalendar:PrintActionWUT -- Active Links that contain server references -- AREmail Configuration -- update with production email accounts -- Table fields -- check with sql select distinct tfserver from field_table -- AIS:GlobalPreferences form (Atrium Impact Simulator) -- AIE EIE:ApplicationSettings form (field name: Help File Path) -- AIE EIE:BackUpLoadFlag form entries (field names: Host, Internal Instance Name,InstanceName) -- AIE EIE:DataExchange form entries (field names: Instance Name, zTmpInstanceAlias) -- BMC.CORE.CONFIG:BMC_FederatedInterface records (Field name: ARServerName) -- IEORA:RuleHelper (field name: Path) -- EIE:CommonDialog
Re: Job opportunities for foreigners
RadioShack will have a full-time opening after this Friday. You don’t have to be able to obtain any clearance but I’m sure that they will not sponsor so you will need to get your own work visa etc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Wednesday, February 22, 2012 9:19 AM To: arslist@ARSLIST.ORG Subject: Job opportunities for foreigners ** Hi all, Recently I started to think in the option to go outside my country to look for a better job. Well, I think I'm unpaid for the kind of job I'm doing right know and don't see to many opportunities in my birthplace (Mallorca, Spain). Also the economical crisis we are suffering, places us in a very difficult situation, where the public administration doesn't pays the bills, and everybody is susceptible to be fired. We are not like in Greece, but the fear to be fired is flying over us. I see all the jobs positions that you are publishing on this list, and I always see the same sentence: US citized, and ability to obtain a secret level clearance. I'm starting to think that it is impossible to work as a Remedy consultant in USA. Am I right? Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
You might consider copying the prod database to the new environment and installing against that instead of doing a fresh install. The installers will run more quickly as they don't have much work to do on the database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 22 February 2012 15:49 To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Thanks for your reply. Current environment is Windows Servers, MS SQL database, and ITSM apps. If we do a clean fresh install of the AR server and applications on the dev server (then take an image of that server for future rebuilds) would the db copy still work? Just overwrite the db that got created upon install? Beside disabling the email, Is there any data/schema that needs to be modified when you do a db copy before bringing up the new dev server? For instance I wonder if you have to search for references to the production server name in the workflow that should be changed to the dev server name? Thanks again, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, February 22, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you've found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Job opportunities for foreigners
That reminds me of the time many years ago when I arrived in the US and replied 'Yes' to the question of whether I was there to work. Had I said 'No', I was on business I'd have got out of the airport a lot quicker!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 22 February 2012 15:40 To: arslist@ARSLIST.ORG Subject: Re: Job opportunities for foreigners ** Jose, there are lots of jobs open at non-government places that would require neither citizenship nor a security clearance, and you can sometimes get a contract firm to sponsor an H1-B. Might look at it from that angle. Rick On Feb 22, 2012 10:29 AM, Drew Shuller drew.shul...@gmail.com wrote: Jose, The positions that you refer to are for US government institutions that require security clearances for the people doing the work. For regular clearances, you must be a US citizen. Someone correct me if I'm wrong. I certainly wouldn't concentrate solely on US positions. There should be positions open in other countries. Drew Shuller Soto Cano Air Base Honduras On Wed, Feb 22, 2012 at 9:18 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi all, Recently I started to think in the option to go outside my country to look for a better job. Well, I think I'm unpaid for the kind of job I'm doing right know and don't see to many opportunities in my birthplace (Mallorca, Spain). Also the economical crisis we are suffering, places us in a very difficult situation, where the public administration doesn't pays the bills, and everybody is susceptible to be fired. We are not like in Greece, but the fear to be fired is flying over us. I see all the jobs positions that you are publishing on this list, and I always see the same sentence: US citized, and ability to obtain a secret level clearance. I'm starting to think that it is impossible to work as a Remedy consultant in USA. Am I right? Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
Great! Any idea if I will need to do any touch up to the data (i.e. referencing the prod server name)? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday, February 22, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment You might consider copying the prod database to the new environment and installing against that instead of doing a fresh install. The installers will run more quickly as they don't have much work to do on the database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 22 February 2012 15:49 To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Thanks for your reply. Current environment is Windows Servers, MS SQL database, and ITSM apps. If we do a clean fresh install of the AR server and applications on the dev server (then take an image of that server for future rebuilds) would the db copy still work? Just overwrite the db that got created upon install? Beside disabling the email, Is there any data/schema that needs to be modified when you do a db copy before bringing up the new dev server? For instance I wonder if you have to search for references to the production server name in the workflow that should be changed to the dev server name? Thanks again, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, February 22, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you've found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
Okay, thanks, it does work there. Where I was navigating that has the issue is the Product Patches section, Remedy Heritage Products Patch Download link. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Job opportunities for foreigners
That made me laugh... Been there too. Got stuck in an airport for 24 hours trying to straighten the mess it created. But getting work in the US as a non us citizen and as a non permanent resident is harder now then it used to be. But still possible. Thank you, Pascale Sterrett p.romain.arsl...@parsolutions.co.uk Sent by: arslist@ARSLIST.ORG 02/22/2012 09:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Job opportunities for foreigners ** That reminds me of the time many years ago when I arrived in the US and replied ‘Yes’ to the question of whether I was there to work. Had I said ‘No’, I was on business I’d have got out of the airport a lot quicker!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 22 February 2012 15:40 To: arslist@ARSLIST.ORG Subject: Re: Job opportunities for foreigners ** Jose, there are lots of jobs open at non-government places that would require neither citizenship nor a security clearance, and you can sometimes get a contract firm to sponsor an H1-B. Might look at it from that angle. Rick On Feb 22, 2012 10:29 AM, Drew Shuller drew.shul...@gmail.com wrote: Jose, The positions that you refer to are for US government institutions that require security clearances for the people doing the work. For regular clearances, you must be a US citizen. Someone correct me if I'm wrong. I certainly wouldn't concentrate solely on US positions. There should be positions open in other countries. Drew Shuller Soto Cano Air Base Honduras On Wed, Feb 22, 2012 at 9:18 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi all, Recently I started to think in the option to go outside my country to look for a better job. Well, I think I'm unpaid for the kind of job I'm doing right know and don't see to many opportunities in my birthplace (Mallorca, Spain). Also the economical crisis we are suffering, places us in a very difficult situation, where the public administration doesn't pays the bills, and everybody is susceptible to be fired. We are not like in Greece, but the fear to be fired is flying over us. I see all the jobs positions that you are publishing on this list, and I always see the same sentence: US citized, and ability to obtain a secret level clearance. I'm starting to think that it is impossible to work as a Remedy consultant in USA. Am I right? Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
Not for the installation as far as I remember but you'll still need to update server references as per a previous email to get it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 22 February 2012 17:16 To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Great! Any idea if I will need to do any touch up to the data (i.e. referencing the prod server name)? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday, February 22, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment You might consider copying the prod database to the new environment and installing against that instead of doing a fresh install. The installers will run more quickly as they don't have much work to do on the database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 22 February 2012 15:49 To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Thanks for your reply. Current environment is Windows Servers, MS SQL database, and ITSM apps. If we do a clean fresh install of the AR server and applications on the dev server (then take an image of that server for future rebuilds) would the db copy still work? Just overwrite the db that got created upon install? Beside disabling the email, Is there any data/schema that needs to be modified when you do a db copy before bringing up the new dev server? For instance I wonder if you have to search for references to the production server name in the workflow that should be changed to the dev server name? Thanks again, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, February 22, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you've found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has
Disalowing 7.5 developer tool on a 7.6.04 system
Hi listers I have a little question which bothers me, and I hope you can give me some insight. The background: We are about to go live with a new 7.6.04 sp2 environment. We have several consultants, not all of which are familiar with overlays. We almost had a catastrophe today with a person logging onto the new server with a 7.5 dev studio. He did not get any warnings about base/overlay mode, and almost wrecked a form by deleting fields from the wrong place. I am aware of the lowest api level, but our ITSM installation is still at 7.6.00 so there are some old plugins at api level 7.5 (or thereabout). The Question: How do I disallow dev studio connections 7.6.04 without disallowing the plugins? Any suggestions? Best regards Jonas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Disalowing 7.5 developer tool on a 7.6.04 system
Tell them Day 1 when they come in that they will be fired if they don't use the proper tool versionand follow through with the threat if they dothey will get the point or find another job :) The only way I know of to limit is with the api level...if you can't set that...I don't think you can do anythingin this instance, human communication and proper understanding are probably about the best way to conquer this particular issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig Sent: Wednesday, February 22, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Disalowing 7.5 developer tool on a 7.6.04 system Hi listers I have a little question which bothers me, and I hope you can give me some insight. The background: We are about to go live with a new 7.6.04 sp2 environment. We have several consultants, not all of which are familiar with overlays. We almost had a catastrophe today with a person logging onto the new server with a 7.5 dev studio. He did not get any warnings about base/overlay mode, and almost wrecked a form by deleting fields from the wrong place. I am aware of the lowest api level, but our ITSM installation is still at 7.6.00 so there are some old plugins at api level 7.5 (or thereabout). The Question: How do I disallow dev studio connections 7.6.04 without disallowing the plugins? Any suggestions? Best regards Jonas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
Is this the only way to get to these patches now? If so, why is the other link,Product Patches, still visible on the web site? http://www.bmc.com/available/patch-download.html Seems very confusing. Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a 550 /smbu_patches//ars/7.5/patch008: No such file or directory error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed bmcsupp...@bmc.com about it.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Engine Issues First I want to thank all those who sent me their suggestions for a fix. BMC did get back to me on 2/21 informing me the problem I'm having with ARServer is a known bug and it can be fixed with a hot patch 008. This amounts to installing a new arapprove.dll file. There's only one problem, I can't find this patch on the BMC web site; go figure. If you go to there ftp site the last patch you see is 007. I've sent BMC an update explaining I can't find this patch and I await their reply. Thanks again for the help, Larry B. --- David Durling durl...@uga.edu Enterprise IT Services 706-542-0223 University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
I know it won't help you today, but submit an enhancement request to extend that API version restriction to also include the client type. They are out there, and they have to be provided when connecting to a remedy server. I'm sure this will lead to all kind of fun fixes for the various subsystems, but it is something that should be done. /* client Id for an API program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */ #define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */ #define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */ #define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */ #define AR_CLIENT_TYPE_DSO 5 /* Distributed server */ #define AR_CLIENT_TYPE_ODBC6 /* ARODBC */ #define AR_CLIENT_TYPE_APPROVAL7 /* Approval server */ #define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */ #define AR_CLIENT_TYPE_MID_TIER9 /* Mid-tier 5.0 and later */ #define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */ #define AR_CLIENT_TYPE_FLASHBOARDS11 /* Flashboards */ #define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */ #define AR_CLIENT_TYPE_EIE13 /* Enterprise Integration */ /* Engine*/ #define AR_CLIENT_TYPE_RELOAD 14 /* arreload */ #define AR_CLIENT_TYPE_CACHE 15 /* arcache */ #define AR_CLIENT_TYPE_DIST 16 /* ardist */ #define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */ #define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */ #define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */ #define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */ #define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */ #define AR_CLIENT_TYPE_MAIL_DAEMON22 /* New AR Mail Daemon, not armaild */ #define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */ #define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */ #define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */ #define AR_CLIENT_TYPE_OBJSTR_SYNC26 /* object store sync utility */ #define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN27 /* Server Admin plugin */ #define AR_CLIENT_TYPE_SIM_PUBLISHING_SERVER 28 /* bmc sim publishing server */ #define AR_CLIENT_TYPE_SIM_SME29 /* bmc sim service model editor */ #define AR_CLIENT_TYPE_CMDB_ENGINE30 /* cmdb engine */ #define AR_CLIENT_TYPE_CMDB_DRIVER31 /* cmdb driver */ #define AR_CLIENT_TYPE_RECON_ENGINE 32 /* cmdb reconciliation engine */ #define AR_CLIENT_TYPE_ASSIGNMENT_ENGINE 33 /* Assignment Engine */ #define AR_CLIENT_TYPE_WEBSERVICE 34 /* Webservice */ #define AR_CLIENT_TYPE_NORMALIZATION_ENGINE 35 /* Normalization Engine */ #define AR_CLIENT_TYPE_DEVELOPER_STUDIO 36 /* Developer Studio */ #define AR_CLIENT_TYPE_FT_TEXT_READER 37 /* FT Text Reader */ #define AR_CLIENT_TYPE_END_OF_PRODUCT 3999 #define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 #define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */ #define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */ /* command signals */ #define AR_CLIENT_TYPE_HELP 4002 /* arhelp */ #define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */ #define AR_CLIENT_TYPE_MENU 4004 /* armenu */ #define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */ #define AR_CLIENT_TYPE_TEXT 4006 /* artext */ #define AR_CLIENT_TYPE_SQLED4007 /* arsqled */ #define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */ #define AR_CLIENT_TYPE_CHANGE_ID4009 /* archgid */ #define AR_CLIENT_TYPE_LABEL4010 /* arlabel */ #define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 Axton Grams On Wed, Feb 22, 2012 at 12:22 PM, Larry Barnes larry.bar...@thecreek.com wrote: Is this the only way to get to these patches now? If so, why is the other link,Product Patches, still visible on the web site? http://www.bmc.com/available/patch-download.html Seems very confusing. Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the Product Patches tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in
Incident ticket SLAs
We have a new vendor that will start supporting our data center. We have a support group created for them. Say DataCenter Operations. They want to have 3 SLA targets created for their group to measure their work. Once the ticket is assigned to their group, 1. They will have 5 min to acknowledge it.(i.e., setting the ticket to Work In Progress) 2. Another 5min to decide if they can resolve it ot not, ie., they have to assign it to a different group if they cannot resolve. If they change the assignee group after 10min since they receive the ticket means they breached this SLA. 3. If they keep the ticket with them then they have 30 min resolve the ticket. I know how to create service targets for 1,3 they are OOTB Incident Respose and Incident Resolution SLAs. Can anyone assist on how to achieve item 2? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Syslog
Our server group wanted some tickets to trigger Syslog notifications as they
have their syslog server set up to notify them by pager
I have a filter running the process:
C:\Program Files\Java\jdk1.5.0_14\bin\java -cp C:\Program
Files\Java\jdk1.5.0_14\bin;. JavalogClient solarwinds 185$mhdSubject$
The 185 is the message category
/*
JavalogClient.java
A very basic implementation of a syslog message dispatcher in Java using
UDP datagram sockets
By Christopher Evans - Copyright © 1996 Natural Intelligence, Inc.
Implements a basic syslog client, sending data to port 514 on the machine
whose name is passed in as a command line argument
*/
import java.net.*;
import java.io.*;
public class JavalogClient {
public static void main(String args[]) throws Exception
{
InetAddress address = InetAddress.getByName(args[0]);
// Find out how long the message is, then copy it from a java.lang.String into
an array of bytes to be sent.
int msg_len = args[1].length();
byte[] message = new byte[msg_len];
message = args[1].getBytes();
DatagramPacket packet = new DatagramPacket(message, msg_len, address, 514);
DatagramSocket socket = new DatagramSocket();
socket.send(packet);
socket.close();
}
}
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: February 22, 2012 3:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Syslog
Hi,
Syslog is just a bunch of text log files on your local Unix/Linux server,
where you can define different log levels for various services. In this
case the AR Server. Customarily, the syslog would contain messages
generated on that specific server only...
It is very easy to write code that sends messages to syslog. Just do man
syslog on a linux/unix machine to get information on how to generate
syslog messages in C.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
I'm completely new to syslog. I searched a bit about log4j, and seems that
it sends logs from the mid-tier to a syslog server. My idea is that Remedy
can receive syslog messages and interact with them. We developed an event
correlator in Remedy that can be accessed through web services. Event
information is: an event code (each code is related to one situation like:
printer is out of toner or server is down), a CI and a text description.
The event correlator, depending on the event code, creates incidents, add
info to incidents, updates an unavailability request, add info to a CI,
etc.
Now, one monitoring tool from a parter tells us that it is unable to
communicate through web services. Only e-mail or syslog. E-mail seems a
not
so good solution, since a lot of SLA can be involved and e-mail is not
assured and delays or mail losses can appear. So, I'm trying to figure
how
to insert syslog messages in my events form.
Regards,
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Tue, Feb 21, 2012 at 13:17, John Baker
jba...@javasystemsolutions.comwrote:
Hello,
You could use the Syslog Log4j plugin on Mid Tier.
John
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OLE Integration
Listers; Currently I'm interested on implementing a spell grammar check on Remedy, I've already coded this, the only thing I'm missing is that my code open a new word document, and at the end close all word windows; this has the inconvenient that if I'm having another open word document it is also closed. Do you know if there's possible to not close all word documents and only close the active one? (When the spell grammar check is being performed) Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Syslog
Forking a java process is a taxing approach. It could cause problems
if you have a spike in volume of calls to this subsystem as each JRE
(one per call) will eat up memory, cpu cycles, file handles, etc. If
your Remedy server is running on Unix or Linux, you can use logger(1).
If you wrapped that code in a java plugin it would be much more
efficient.
If the program takes much time at all to return and you are calling
through a set fields run process, it could eat up all your fast or
list threads, depending on which forks the process. A Run Process
action would alleviate this condition.
Axton Grams
On Wed, Feb 22, 2012 at 12:30 PM, Bennett, Craig cbenn...@hydro.mb.ca wrote:
Our server group wanted some tickets to trigger Syslog notifications as they
have their syslog server set up to notify them by pager
I have a filter running the process:
C:\Program Files\Java\jdk1.5.0_14\bin\java -cp C:\Program
Files\Java\jdk1.5.0_14\bin;. JavalogClient solarwinds 185$mhdSubject$
The 185 is the message category
/*
JavalogClient.java
A very basic implementation of a syslog message dispatcher in Java using
UDP datagram sockets
By Christopher Evans - Copyright © 1996 Natural Intelligence, Inc.
Implements a basic syslog client, sending data to port 514 on the machine
whose name is passed in as a command line argument
*/
import java.net.*;
import java.io.*;
public class JavalogClient {
public static void main(String args[]) throws Exception
{
InetAddress address = InetAddress.getByName(args[0]);
// Find out how long the message is, then copy it from a java.lang.String
into an array of bytes to be sent.
int msg_len = args[1].length();
byte[] message = new byte[msg_len];
message = args[1].getBytes();
DatagramPacket packet = new DatagramPacket(message, msg_len, address, 514);
DatagramSocket socket = new DatagramSocket();
socket.send(packet);
socket.close();
}
}
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: February 22, 2012 3:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Syslog
Hi,
Syslog is just a bunch of text log files on your local Unix/Linux server,
where you can define different log levels for various services. In this
case the AR Server. Customarily, the syslog would contain messages
generated on that specific server only...
It is very easy to write code that sends messages to syslog. Just do man
syslog on a linux/unix machine to get information on how to generate
syslog messages in C.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
I'm completely new to syslog. I searched a bit about log4j, and seems that
it sends logs from the mid-tier to a syslog server. My idea is that Remedy
can receive syslog messages and interact with them. We developed an event
correlator in Remedy that can be accessed through web services. Event
information is: an event code (each code is related to one situation like:
printer is out of toner or server is down), a CI and a text description.
The event correlator, depending on the event code, creates incidents, add
info to incidents, updates an unavailability request, add info to a CI,
etc.
Now, one monitoring tool from a parter tells us that it is unable to
communicate through web services. Only e-mail or syslog. E-mail seems a
not
so good solution, since a lot of SLA can be involved and e-mail is not
assured and delays or mail losses can appear. So, I'm trying to figure
how
to insert syslog messages in my events form.
Regards,
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Tue, Feb 21, 2012 at 13:17, John Baker
jba...@javasystemsolutions.comwrote:
Hello,
You could use the Syslog Log4j plugin on Mid
Re: OLE Integration
Hugo, I don't have an answer to your question, but I suggest you go another direction altogether. As the current release is the last one to have a client, and you can't do OLE in the web.I suggest you try getting something going with the web instead of further investing ANYTHING in the client architectures. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, February 22, 2012 11:32 AM To: arslist@ARSLIST.ORG Subject: OLE Integration ** Listers; Currently I'm interested on implementing a spell grammar check on Remedy, I've already coded this, the only thing I'm missing is that my code open a new word document, and at the end close all word windows; this has the inconvenient that if I'm having another open word document it is also closed. Do you know if there's possible to not close all word documents and only close the active one? (When the spell grammar check is being performed) Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OLE Integration
That's so true. Actually I had mentioned many times this to our customer. However they have no plans on moving into new versions (currently running on 7.1). Appreciate your advice :-) Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 22 Feb 2012 11:54:20 -0700 From: lj.longw...@gmail.com Subject: Re: OLE Integration To: arslist@ARSLIST.ORG ** Hugo,I don’t have an answer to your question, but I suggest you go another direction altogether. As the current release is the last one to have a client, and you can’t do OLE in the web…I suggest you try getting something going with the web instead of further investing ANYTHING in the client architectures. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, February 22, 2012 11:32 AM To: arslist@ARSLIST.ORG Subject: OLE Integration ** Listers; Currently I'm interested on implementing a spell grammar check on Remedy, I've already coded this, the only thing I'm missing is that my code open a new word document, and at the end close all word windows; this has the inconvenient that if I'm having another open word document it is also closed. Do you know if there's possible to not close all word documents and only close the active one? (When the spell grammar check is being performed) CheersHugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OLE Integration
If it helps in your discussions, you may wish to remind them that support for AR System 7.1.00, ITSM Suite 7.1.00 and the ITSM 7.0.03 applications will most likely end in mid-2012 with the release of the next version of the ITSM Suite. So if they do not have plans on moving into newer versions, they will no longer be on a supported version of the products in the next 6 months or so... -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, February 22, 2012 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: OLE Integration ** That's so true. Actually I had mentioned many times this to our customer. However they have no plans on moving into new versions (currently running on 7.1). Appreciate your advice :-) Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 22 Feb 2012 11:54:20 -0700 From: lj.longw...@gmail.com Subject: Re: OLE Integration To: arslist@ARSLIST.ORG ** Hugo, I don't have an answer to your question, but I suggest you go another direction altogether. As the current release is the last one to have a client, and you can't do OLE in the web...I suggest you try getting something going with the web instead of further investing ANYTHING in the client architectures. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, February 22, 2012 11:32 AM To: arslist@ARSLIST.ORG Subject: OLE Integration ** Listers; Currently I'm interested on implementing a spell grammar check on Remedy, I've already coded this, the only thing I'm missing is that my code open a new word document, and at the end close all word windows; this has the inconvenient that if I'm having another open word document it is also closed. Do you know if there's possible to not close all word documents and only close the active one? (When the spell grammar check is being performed) Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Senior Remedy Administrator - Equinix
Hi all, We are looking for a strong Remedy Administrator(Administrator being keyword :)) in our team. An ideal candidate for this position would be managing/upgrading servers and would spend 80% of time with server/support issues and only 20% development. Please apply directly if you are interested. Position is located in San Jose, California. http://equinix.hodesiq.com/job_detail.asp?JobID=2864689 P.S.:Please do not apply if you are not interested in Server Administration. We are currently not looking for developers. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
There is also the Remedy Restore Tool Version in the BMC Communities to help with the process. https://communities.bmc.com/communities/docs/DOC-7710 Jason On Wed, Feb 22, 2012 at 9:23 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Not for the installation as far as I remember but you'll still need to update server references as per a previous email to get it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 22 February 2012 17:16 To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Great! Any idea if I will need to do any touch up to the data (i.e. referencing the prod server name)? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday, February 22, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment You might consider copying the prod database to the new environment and installing against that instead of doing a fresh install. The installers will run more quickly as they don't have much work to do on the database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 22 February 2012 15:49 To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Thanks for your reply. Current environment is Windows Servers, MS SQL database, and ITSM apps. If we do a clean fresh install of the AR server and applications on the dev server (then take an image of that server for future rebuilds) would the db copy still work? Just overwrite the db that got created upon install? Beside disabling the email, Is there any data/schema that needs to be modified when you do a db copy before bringing up the new dev server? For instance I wonder if you have to search for references to the production server name in the workflow that should be changed to the dev server name? Thanks again, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, February 22, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you've found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where
Re: OLE Integration
Most browsers have spellcheck built in already... as for grammar check, it doesn't seem like it would work too well in a ticket. I do remember there being a free online spell/grammar check that you could call from web apps, can't think of the name of it off hand (not even sure it's still around). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Disalowing 7.5 developer tool on a 7.6.04 system
I believe you can detect a user logging in using an older Dev Studio if you turn on your user logs and set them to store in a form. I have not tried putting a filter on the submit of the user log record to see whether an error there will stop the login. Just an idea Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, February 22, 2012 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Disalowing 7.5 developer tool on a 7.6.04 system Tell them Day 1 when they come in that they will be fired if they don't use the proper tool versionand follow through with the threat if they dothey will get the point or find another job :) The only way I know of to limit is with the api level...if you can't set that...I don't think you can do anythingin this instance, human communication and proper understanding are probably about the best way to conquer this particular issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig Sent: Wednesday, February 22, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Disalowing 7.5 developer tool on a 7.6.04 system Hi listers I have a little question which bothers me, and I hope you can give me some insight. The background: We are about to go live with a new 7.6.04 sp2 environment. We have several consultants, not all of which are familiar with overlays. We almost had a catastrophe today with a person logging onto the new server with a 7.5 dev studio. He did not get any warnings about base/overlay mode, and almost wrecked a form by deleting fields from the wrong place. I am aware of the lowest api level, but our ITSM installation is still at 7.6.00 so there are some old plugins at api level 7.5 (or thereabout). The Question: How do I disallow dev studio connections 7.6.04 without disallowing the plugins? Any suggestions? Best regards Jonas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OLE Integration
Send it to the mechanical turk :) -John On Wed, Feb 22, 2012 at 2:50 PM, Jon Slaven jon.sla...@amway.com wrote: Most browsers have spellcheck built in already... as for grammar check, it doesn't seem like it would work too well in a ticket. I do remember there being a free online spell/grammar check that you could call from web apps, can't think of the name of it off hand (not even sure it's still around). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Atrium 7.6.04 install fails on ARS7.6.04sp3
We have experienced the same issue on several different installs. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Disalowing 7.5 developer tool on a 7.6.04 system
Exactly! On Wed, Feb 22, 2012 at 1:32 PM, LJ LongWing lj.longw...@gmail.com wrote: ** That wouldn’t be a good solution then….in fact it would be a worse situation because then you would have an un-logged modification… ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, February 22, 2012 2:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Disalowing 7.5 developer tool on a 7.6.04 system ** ** ** Just the log entry. My workflow was created and I was able to continue modifying the object; it just was never logged. On Wed, Feb 22, 2012 at 1:06 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Jason, Interesting, did it stop the modification, or just the log entry? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, February 22, 2012 1:45 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Disalowing 7.5 developer tool on a 7.6.04 system ** I have been wanting to do some experimentation with Dev Studio and the Object Modification log for a while so I took this as an opportunity to see if I could block a DS change. I have Object Modification logging turned on and then wrote a filter against the form that would throw an error when a new record is created. It looks like BMC accounted for this in the design because the Object Modification record fails to create but is only a warning in DS. My hope was the filter could specify client type and version in the Run If and would prevent the DS change from taking place if the not a high enough API level. Thought I would share the results. Jason [image: Inline image 1] On Wed, Feb 22, 2012 at 9:41 AM, Jonas Stumph Stevnsvig arsl...@stevnsvig.com wrote: Hi listers I have a little question which bothers me, and I hope you can give me some insight. The background: We are about to go live with a new 7.6.04 sp2 environment. We have several consultants, not all of which are familiar with overlays. We almost had a catastrophe today with a person logging onto the new server with a 7.5 dev studio. He did not get any warnings about base/overlay mode, and almost wrecked a form by deleting fields from the wrong place. I am aware of the lowest api level, but our ITSM installation is still at 7.6.00 so there are some old plugins at api level 7.5 (or thereabout). The Question: How do I disallow dev studio connections 7.6.04 without disallowing the plugins? Any suggestions? Best regards Jonas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Question:What is the best way to migrate data,def, config?
Hello List, Senario: Unix 6.1 Server A, current prod has ARS 7.5p4 installed on Oracle 10g local to server. The only components are Arsystem, ARDBC, AREA, EmailEngine, Flashboard. The mid-tier is remote. We have custom Change Management and Service (incident) management. Unix 6.1 Server B, new hardware/f/w, has ARS 7.5p4 installed (like prod) on Oracle 10g local to server. The only components are Arsystem, ARDBC, AREA, WebServices, Approval Server, Assignment Engine, EmailEngine, Flashboard. The mid-tier is remote. What would be the best way to move data, configuration, def files etc to the new server? Tell me if this will work. (Both server a b will be backed up) 1. We are going to extract the schema from Server A and import to server B. 2. This will bring over data, conf, def files from Server A, and delete Server B. 3. Then re-import the WebServices, Approval Server, Assignment Engine from the def files the installer laid down on the server. 4. Then start the application and test each of the above components are working. -- View this message in context: http://old.nabble.com/Question%3AWhat-is-the-best-way-to-migrate-data%2Cdef%2C-config--tp33374164p33374164.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Disalowing 7.5 developer tool on a 7.6.04 system
Jonas, Well, you can disable older protocols. But, that is not possible for you because you want to allow some tools but not others from the older protocol. You can disable access from given client types. But, that is not possible as you do want that client type to access but just version restricted. (you can also specify timing for the restriction and users but again, not useful for your case as you want the user and the time and the client type just not specific older versions of this client.) NOTE: You could use this setting to disable being able to run the old Remedy Admin tool as that is a different client type than Dev Studio. So, you could protect from pre 7.5 administration using this feature. The feature is the Disable-Client-Operation option that can be set in ar.conf/ar.cfg and is documented in the AR System Configuration Guide pgs 365-366. You can restrict the Admin to ONLY running in overlay mode. That would prevent that Administrator (you can configure this for each Admin so you can have one/some/all Admins given this restriction if desired) from running in base mode and making any changes. See AR System Configuration Guide page 83 (in version 7.6.04 as this feature was added in that release) about Access Restrictions for Administrators. This doesn't prevent the 7.5 Dev Studio, but it DOES make sure that regardless of version, the user cannot make modifications to ANYTHING in base mode as they only have rights to change things in overlay mode. Again, not everything, but a protection and that protection may be useful regardless of the version of dev studio being run. So, there are a lot of ways to restrict access, but not the exact combination you are asking about. The only other option is to essentially run with API logging turned on and see if there are any entry operations performed (other than GetListEntry or GetListEntryWithFields which have no workflow that fires on them) and put workflow that checks client type and version and returns error messages when it sees Dev Studio of an older version. This may not prevent the user from connecting, but it may cause them to have to consciously see and deal with errors that could be repeated warnings about a version mismatch (and combined with restricting them to overlay mode may give enough pain to force them to move forward). I don't know if there are or what specific entry operations dev studio may or may not make -- but you could turn on logging to see if it does any. This is the best we can offer for today. I hope this at least gives one more idea about the forcing the Admin to work in overlay mode (which by the way may block the 7.5 Dev Studio by itself as it will be connecting in Base mode rather than Overlay mode and it cannot change the mode it is connecting in and the Administrator doesn't have rights to work in that mode would essentially turn that version of Dev Studio into one that either cannot connect or connects only in Read only mode for those users.) Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig Sent: Wednesday, February 22, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Disalowing 7.5 developer tool on a 7.6.04 system Hi listers I have a little question which bothers me, and I hope you can give me some insight. The background: We are about to go live with a new 7.6.04 sp2 environment. We have several consultants, not all of which are familiar with overlays. We almost had a catastrophe today with a person logging onto the new server with a 7.5 dev studio. He did not get any warnings about base/overlay mode, and almost wrecked a form by deleting fields from the wrong place. I am aware of the lowest api level, but our ITSM installation is still at 7.6.00 so there are some old plugins at api level 7.5 (or thereabout). The Question: How do I disallow dev studio connections 7.6.04 without disallowing the plugins? Any suggestions? Best regards Jonas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
2 Technical Analysts Needed for a project in Houston, TX
I have a client in Houston, TX who has a need for 2 Technical Analysts starting mid March that will be a 7+ month contract. Our client is currently undergoing a ITSM implementation (7.6.04) and the next phase is heavily concentrated to design, build and test, leading up to deployment in October. We need someone who is an expert with configuring ITSM (workflows, GUI, data loading, integrations, etc.). We would highly prefer someone with BMC Remedy ITSM 7.6 Incident/Problem/Change Management Modules experience, experience with Active Link/Filter Design creation, and we would really prefer someone who has development and integrations experience as well. If interested, please e-mail me with your resume and contact information and I will follow-up directly to discuss further. -Carol Dorethy TEKsystems Account Manager csavi...@teksystems.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Auto running report
There are a few ways to do this. We use Crystal Reports Distributor for much of our report automation; which would be all you need to meet this requirement (well and Crystal Reports). We also have Crystal Enterprise which will do this but it is a bit more cumbersome. I have also used Crystal Reports Exporter ( http://www.rainforestnet.com/crystal-reports-exporter/ ) when I worked at places without the CRD or CR Server. If you are looking to do this for free and don't have Crystal Reports you are either looking at either RDBMS functionality or creating a script (run by the scheduler in your OS or an Escalation) that will call runmacro.exe. In your script you would handle the file name. Of course you could also create a your own tool using the Remedy API (java/C/.NET). HTH, Jason On Wed, Feb 22, 2012 at 7:42 AM, Jim Leupold leup...@us.ibm.com wrote: Hi, wonder if anyone has any experience with anything like this. I need to run a report every 5 minutes, that creates a .csv file, that only pulls data that has been modified in the last 5 minutes, and then creates a file on a network directory with a different file name every time it is run. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Auto running report
Similar to the Scheduler that Jason mentioned; but on the server side (UNIX). This is one method we used. 1. Create a macro file: data modified in last 5 minutes 2. Create a report file. 3. Append the report to macro file. 4. Append to the function - to-file: /path/file.csv 5. On the server, using the runmacro to run the macros file. 6. Then you can write a script to move and rename to file.csv. 7. You can execute with an escalation every 5 or Cronjob. Example Marco marco.arq MarcoName Set-user: $USER$$PASSWORD$ Set-schema: $Form$$server$ Query: 1=% Form-open: Form-entry-list: 0 Report: 1=23=HELLO to-file: /PATH/file.csv Form-final: modify@ Query: 1=% end -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Auto-running-report-tp7308628p7310178.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy on Demand question
Does Remedy on Demand provide an ODBC connection to the underlying database? That be used to run a query for example in Crystal Reports on-site. If not how have other users accomplished custom reporting? Is there an easy way to export information and build a reporting datamart? thanks -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: No. of file descriptors not getting released in 7.6.4
Hi Axton, Thanks for your response. We I was using this command to check the number of files for that process pfiles arserverd pid|grep uid|wc The numbers keep increase unless we restart the arsystem. We built another server last weekend and surprisingly there is no issue there. We see this in 2 of the 3 servers. Almost all of them are similar servers and configuration. We will do more research on this. Our 7.1 version is also running on the same servers at one time few weeks back, but we dont see any issue there. Pavan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: No. of file descriptors not getting released in 7.6.4
What does the output from pfiles show? All you will get by piping into wc is a count. Axton Grams On Wed, Feb 22, 2012 at 10:05 PM, Pavan Kandikonda hipa...@yahoo.com wrote: Hi Axton, Thanks for your response. We I was using this command to check the number of files for that process pfiles arserverd pid|grep uid|wc The numbers keep increase unless we restart the arsystem. We built another server last weekend and surprisingly there is no issue there. We see this in 2 of the 3 servers. Almost all of them are similar servers and configuration. We will do more research on this. Our 7.1 version is also running on the same servers at one time few weeks back, but we dont see any issue there. Pavan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Job opportunities for foreigners
Hi all, Thank you for your answers (including the ones from people that reply me directly). I'm not restricted to USA. I have no particular interest in USA. I planning to go wherever is needed. But I have a handicap: My languages are Spanish, Catalan and English. That restricts my options to countries with these languages: USA, Canada, UK, New Zealand, Australia, Since I don't want to go to Mexico or South America. And all the job optiions I see from this countries are from USA. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 22, 2012 at 18:19, pascale.sterr...@daimler.com wrote: ** That made me laugh... Been there too. Got stuck in an airport for 24 hours trying to straighten the mess it created. But getting work in the US as a non us citizen and as a non permanent resident is harder now then it used to be. But still possible. Thank you, Pascale Sterrett *p.romain.arsl...@parsolutions.co.uk* Sent by: arslist@ARSLIST.ORG 02/22/2012 09:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Job opportunities for foreigners ** That reminds me of the time many years ago when I arrived in the US and replied ‘Yes’ to the question of whether I was there to work. Had I said ‘No’, I was on business I’d have got out of the airport a lot quicker!! *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook* Sent:* 22 February 2012 15:40* To:* arslist@ARSLIST.ORG* Subject:* Re: Job opportunities for foreigners ** Jose, there are lots of jobs open at non-government places that would require neither citizenship nor a security clearance, and you can sometimes get a contract firm to sponsor an H1-B. Might look at it from that angle. Rick On Feb 22, 2012 10:29 AM, Drew Shuller *drew.shul...@gmail.com*drew.shul...@gmail.com wrote: Jose, The positions that you refer to are for US government institutions that require security clearances for the people doing the work. For regular clearances, you must be a US citizen. Someone correct me if I'm wrong. I certainly wouldn't concentrate solely on US positions. There should be positions open in other countries. Drew Shuller Soto Cano Air Base Honduras On Wed, Feb 22, 2012 at 9:18 AM, Jose Huerta *jose.hue...@sm2baleares.es*jose.hue...@sm2baleares.es wrote: ** Hi all, Recently I started to think in the option to go outside my country to look for a better job. Well, I think I'm unpaid for the kind of job I'm doing right know and don't see to many opportunities in my birthplace (Mallorca, Spain). Also the economical crisis we are suffering, places us in a very difficult situation, where the public administration doesn't pays the bills, and everybody is susceptible to be fired. We are not like in Greece, but the fear to be fired is flying over us. I see all the jobs positions that you are publishing on this list, and I always see the same sentence: US citized, and ability to obtain a secret level clearance. I'm starting to think that it is impossible to work as a Remedy consultant in USA. Am I right? Regards, Jose Huerta *http://theremedyforit.com/* http://theremedyforit.com/ _attend WWRUG12 *www.wwrug.com* http://www.wwrug.com/ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at *www.arslist.org* http://www.arslist.org/ attend wwrug12 *www.wwrug12.com* http://www.wwrug12.com/ARSList: Where the Answers Are _attend WWRUG12 *www.wwrug.com* http://www.wwrug.com/ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist
