Re: FTS Plugin issues in 7.6.04
Hi Nathan, Could you give us some examples of the additional errors as that could make all the difference? In my recent install of 7.6.4 SP2 I noticed that the FTS plugin lines of ar.cfg contained the fully qualified host name and this didn't work for me when I moved my laptop from home to my mobile connection. I fixed the name and restarted and all was good again. Rod Harris On 15 March 2012 12:49, Nathan Aker nathan_a...@mcafee.com wrote: ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ** ** ARS 7.6.04 SP2 ITSM 7.6.04 SP1 ** ** *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* 5000 Headquarters Drive Plano, TX 75024 *Web:*www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com ** ** [image: Description: mfe_primary_logo_rgb_small] ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of error in plugin: ARSYS.ARF.FTS with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [cid:620103011@15032012-0CCE] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Working Lists
ARS 7.6.4 SP2 (WHOOO HOOO, just upgraded!) Windows 2008 Servers Oracle 11g Just wondering if anyone has heard if the Working Lists in Dev Studio can look like what you bring up when you double click on Active Links (under All Objects) I really like working with Working Lists, but I can see if it's enabled, the order, or the execute on unless I double click on the actual Active Link in the Working List.All I get is Object Type, Modified Date and Customization Type. I would love to see that stuff when using Working Lists. I checked under preferences and I can see you can tweak these columns for Objects, but not Working List objects. :( I guess it might be hard because each object would have slightly different columns? I mean at least Enabled, Primary Form and Order would be awesome! Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Working Lists
Try pressing the 'View By Type' button at the top right of the screen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: 15 March 2012 13:22 To: arslist@ARSLIST.ORG Subject: Working Lists ** ARS 7.6.4 SP2 (WHOOO HOOO, just upgraded!) Windows 2008 Servers Oracle 11g Just wondering if anyone has heard if the Working Lists in Dev Studio can look like what you bring up when you double click on Active Links (under All Objects) I really like working with Working Lists, but I can see if it's enabled, the order, or the execute on unless I double click on the actual Active Link in the Working List.All I get is Object Type, Modified Date and Customization Type. I would love to see that stuff when using Working Lists. I checked under preferences and I can see you can tweak these columns for Objects, but not Working List objects. :( I guess it might be hard because each object would have slightly different columns? I mean at least Enabled, Primary Form and Order would be awesome! Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 http://www.te.com/ www.te.com http://www.te.com/ http://twitter.com/teconnectivity http://www.facebook.com/teconnectivity http://www.flickr.com/photos/teconnectivity/ http://www.linkedin.com/groups?gid=1591657 http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
All, Have a look at this document. It talks about improving FTS performance by multi threading the java engine. Hopefully this helps with the out of memory errors and stuff. On Thu, Mar 15, 2012 at 7:31 AM, Mike Worts mike.wo...@arqiva.com wrote: ** ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker *Sent:* 15 March 2012 04:49 *To:* arslist@ARSLIST.ORG *Subject:* FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ** ** ARS 7.6.04 SP2 ITSM 7.6.04 SP1 ** ** *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* 5000 Headquarters Drive Plano, TX 75024 *Web:*www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com ** ** [image: Description: mfe_primary_logo_rgb_small] ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are FTS for performance in a server group7604.docx Description: application/vnd.openxmlformats-officedocument.wordprocessingml.document
Re: Working Lists
THANK YOU!! This is perfect!!! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, March 15, 2012 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Working Lists ** Try pressing the 'View By Type' button at the top right of the screen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: 15 March 2012 13:22 To: arslist@ARSLIST.ORG Subject: Working Lists ** ARS 7.6.4 SP2 (WHOOO HOOO, just upgraded!) Windows 2008 Servers Oracle 11g Just wondering if anyone has heard if the Working Lists in Dev Studio can look like what you bring up when you double click on Active Links (under All Objects) I really like working with Working Lists, but I can see if it's enabled, the order, or the execute on unless I double click on the actual Active Link in the Working List.All I get is Object Type, Modified Date and Customization Type. I would love to see that stuff when using Working Lists. I checked under preferences and I can see you can tweak these columns for Objects, but not Working List objects. :( I guess it might be hard because each object would have slightly different columns? I mean at least Enabled, Primary Form and Order would be awesome! Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity[http://www.te.com/images/socialmedia/facebook.png]http://www.facebook.com/teconnectivity[http://www.te.com/images/socialmedia/flickr.png]http://www.flickr.com/photos/teconnectivity/[http://www.te.com/images/socialmedia/linkedin.png]http://www.linkedin.com/groups?gid=1591657[http://www.te.com/images/socialmedia/youtube.png]http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Worts Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Re: FTS Plugin issues in 7.6.04
One of the things we did to minimize the sheer load on FTS during an initial search was to customize the search on open from an incident. SO when users click Search Knowledge, we limited the default search to just look at Knowledge articles. By default, ALL sources are checked such as Incidents/Changes/Problems/Tasks/etc... This increased time and load on the FTS. On Thu, Mar 15, 2012 at 10:03 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe *From:* Mike Worts mike.wo...@arqiva.com *Sent:* Thursday, March 15, 2012 7:31 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker *Sent:* 15 March 2012 04:49 *To:* arslist@ARSLIST.ORG *Subject:* FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* 5000 Headquarters Drive Plano, TX 75024 *Web:*www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [image: Description: mfe_primary_logo_rgb_small] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
Re: invalid relational operator exception from QualifierInfo
Tony, I have tried doing searches (via the user tool) on 0 length fields and received errors (I believe it stores them in clob in the db)...but I'm on SQL, and my error was different...but I suspect that the problem is a DB problem, not a Remedy problemcan you issue the same query in the user tool...and then maybe get an sql log of the request and try it directly at the DB?...I fully suspect you will find that it's a db problem and not an api issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr Sent: Wednesday, March 14, 2012 2:13 PM To: arslist@ARSLIST.ORG Subject: invalid relational operator exception from QualifierInfo Hi, I have a Java program which uses getListEntry(). I use a QualifierInfo object to create the qualification for getListEntry. The qualification looks like this: QualifierInfo qualifier = remedyConn.parseQualification(arForm, 'Associated Asset' = \atl01a\); Which results in this exception: CreateRemedyTicket.getSchema ARExceptionERROR (552): Failure during SQL operation to the database; ORA-00920: invalid relational operator ERROR (552): Failure during SQL operation to the database; ORA-00920: invalid relational operator at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListEntry(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntry(Unknown Source) at CreateRemedyTicket.init(CreateRemedyTicket.java:42) at CreateRemedyTicket.main(CreateRemedyTicket.java:94) Oddly, if I change the equal sign to LIKE the query works: QualifierInfo qualifier = remedyConn.parseQualification(arForm, 'Associated Asset' LIKE \atl01a\); // works I have other qualifiers for different fields on the same form in which use the equal sign with no problem. E.g.: QualifierInfo qualifier = remedyConn.parseQualification(arForm, 'Summary' = \System Down\); // works The properties for the Summary and Associated Asset are the same with the following two exceptions: Entry Mode is Required for the Summary field (which works as expected) and optional for the Associated Asset (which doesn't work). Input Length is 254 for the Summary field and 0 for the Associated Asset field. I would appreciate any suggestions! thanks in advance, Tony Jurado Release Manager, Services Engineering IBM Security Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe *From:* Mike Worts mike.wo...@arqiva.com *Sent:* Thursday, March 15, 2012 7:31 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker *Sent:* 15 March 2012 04:49 *To:* arslist@ARSLIST.ORG *Subject:* FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* 5000 Headquarters Drive Plano, TX 75024 *Web:*www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [image: Description: mfe_primary_logo_rgb_small] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
The problem is the RKM product is now solely dependent on a working FTS. All the searches for RKM are done using the FTS plugin. On Thu, Mar 15, 2012 at 12:13 PM, patchsk vamsi...@gmail.com wrote: ** Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe *From:* Mike Worts mike.wo...@arqiva.com *Sent:* Thursday, March 15, 2012 7:31 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.**CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.**CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.* *plugins.**ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.* *plugins.**ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker *Sent:* 15 March 2012 04:49 *To:* arslist@ARSLIST.ORG *Subject:* FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* 5000 Headquarters Drive Plano, TX 75024 *Web:*www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [image: Description: mfe_primary_logo_rgb_small] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
And all the global search features Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, March 15, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** The problem is the RKM product is now solely dependent on a working FTS. All the searches for RKM are done using the FTS plugin. On Thu, Mar 15, 2012 at 12:13 PM, patchsk vamsi...@gmail.commailto:vamsi...@gmail.com wrote: ** Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of error in plugin: ARSYS.ARF.FTS with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives
Re: FTS Plugin issues in 7.6.04
That’s close to what I have been hearing at this site as well. We keep getting recommendations that we ought to move to 7.6.04, but from this thread, it looks like its not cleaned up on that version either.. From: patchsk Sent: Thursday, March 15, 2012 12:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Seems like there are several issues with this feature. We could not even get it to work it on 7.6.03. Without server group it seem to work, once enabled servergroup it starts crashing while failing over to other server in the servergroup. Went through several iterations with BMC it did not help any further so we went live without it. I assume the product has been passed through testing before making GA. Seems like there is a gap between BMC lab systems/configurations and real world. On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote: ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Worts Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Which sp of 7.6.4 is most stable?
Hello, We decided last year to upgrade from ARServer 7.1, patch 1 to ARServer 7.5, patch 9. Unfortunately, due to several reasons, we still have not upgraded and are now prepared to upgrade to 7.6.4, instead. Which sp version is the most stable? Any input would be appreciated. Marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Which sp of 7.6.4 is most stable?
Marc, I would recommend the 'latest' which is currently SP3..I can't recommend the initial release, and each release since has fixed various bugs which are undesirable. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick Sent: Thursday, March 15, 2012 11:24 AM To: arslist@ARSLIST.ORG Subject: Which sp of 7.6.4 is most stable? ** Hello, We decided last year to upgrade from ARServer 7.1, patch 1 to ARServer 7.5, patch 9. Unfortunately, due to several reasons, we still have not upgraded and are now prepared to upgrade to 7.6.4, instead. Which sp version is the most stable? Any input would be appreciated. Marc _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Which sp of 7.6.4 is most stable?
Let me add, all of our applications are home grown, so any sp corrections for BMC applications won't affect us. Marc From: Marc Burick marc.bur...@prudential.com To: arslist@ARSLIST.ORG Date: 03/15/2012 01:24 PM Subject: Which sp of 7.6.4 is most stable? Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello, We decided last year to upgrade from ARServer 7.1, patch 1 to ARServer 7.5, patch 9. Unfortunately, due to several reasons, we still have not upgraded and are now prepared to upgrade to 7.6.4, instead. Which sp version is the most stable? Any input would be appreciated. Marc _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Which sp of 7.6.4 is most stable?
Well, BMC will tell you if you load SP1 and have problems you should load SP2 and if you have any problems with that, they will tell you to load SP3. Each has it's own set of issues. Are you using ITSM or Your own apps? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick Sent: Thursday, March 15, 2012 12:24 PM To: arslist@ARSLIST.ORG Subject: Which sp of 7.6.4 is most stable? ** Hello, We decided last year to upgrade from ARServer 7.1, patch 1 to ARServer 7.5, patch 9. Unfortunately, due to several reasons, we still have not upgraded and are now prepared to upgrade to 7.6.4, instead. Which sp version is the most stable? Any input would be appreciated. Marc _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Which sp of 7.6.4 is most stable?
I would load SP3 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick Sent: Thursday, March 15, 2012 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Which sp of 7.6.4 is most stable? Let me add, all of our applications are home grown, so any sp corrections for BMC applications won't affect us. Marc -Original Message- From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Date: 03/15/2012 01:24 PM Subject: Which sp of 7.6.4 is most stable? Hello, We decided last year to upgrade from ARServer 7.1, patch 1 to ARServer 7.5, patch 9. Unfortunately, due to several reasons, we still have not upgraded and are now prepared to upgrade to 7.6.4, instead. Which sp version is the most stable? Any input would be appreciated. Marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Which sp of 7.6.4 is most stable?
Hi! I should add that I was on 7.6.04sp1 for rather long time, and it turned out recently, that in sp1 you can't make a copy of the regular form (display-only is ok) using Save As function in Developer Studio. It's the known defect, which was marked as fixed in SP2 and associated with the Developer Studio. Sure just patching the Clients, including Developer Studio didn't help, and afterall I patched the ARS with SP3 (no ITSM applications, just ARS). Now everything looks ok, and I can create copies of my regular forms. Hope this helps a little bit. Regards, Dmitry Baryshnikov On Thu, Mar 15, 2012 at 10:03 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I would load SP3 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Marc Burick Sent: Thursday, March 15, 2012 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Which sp of 7.6.4 is most stable? Let me add, all of our applications are home grown, so any sp corrections for BMC applications won't affect us. Marc -Original Message- From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Date: 03/15/2012 01:24 PM Subject: Which sp of 7.6.4 is most stable? Hello, We decided last year to upgrade from ARServer 7.1, patch 1 to ARServer 7.5, patch 9. Unfortunately, due to several reasons, we still have not upgraded and are now prepared to upgrade to 7.6.4, instead. Which sp version is the most stable? Any input would be appreciated. Marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
