Adding new Configuration form in DMT?
Hello, My requirement is to add a new configuration form in DMT, so that we can upload the bulk data to the configuration form using DMT. I did not find any document on that. Can someone please let me know is it possible to add a new form in DMT 7.5. Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Hi John, I know I'm dating myself but . . . . Walter Matthau was on the tonight show one night and talking about getting recognized. He said that he was out at a restaurant one night, and had to go to the bathroom. While standing at the urinal, someone said to him: Are you Drew Pearson? Walther Matthau said: I haven't started yet. Sorry. I know it's early on a Monday morning (or it is here) but that's one of my all time favorite Walter Matthau lines. For those of you who don't know who Drew Pearson is, look him up. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Saturday, April 07, 2012 7:29 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! John I once met John Major in a toilet. I waltzed in, keen to relieve myself after consuming most of a very nice bottle of wine, and found myself waiting patiently for Mr Major to relieve himself despite a number of urinals (I couldn't possibly consider relieving myself next to an ex-PM). As he went to wash his hands, I remarked Mr Major, I never expected to meet the ex-Prime Minister of our country in the gents. He replied, You never know, you never know. I later met him in a more social environment. An MP was busy walking him round introducing him to people. And this is John Baker, he said. Mr Major replied, Indeed, we met in rather different circumstances earlier, and smiled. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding new Configuration form in DMT?
You should be able to do this if you just use an existing form as a guide and add the relevant configuration data. You'll need to create the Excel Macro unless you forget this part and import directly from a csv. You might find it easier, though, just to use a new staging form with validation rather than try and integrate into the DMT. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: 09 April 2012 11:48 To: arslist@ARSLIST.ORG Subject: Adding new Configuration form in DMT? Hello, My requirement is to add a new configuration form in DMT, so that we can upload the bulk data to the configuration form using DMT. I did not find any document on that. Can someone please let me know is it possible to add a new form in DMT 7.5. Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
A foorball player? ??? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Monday, April 09, 2012 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Hi John, I know I'm dating myself but . . . . Walter Matthau was on the tonight show one night and talking about getting recognized. He said that he was out at a restaurant one night, and had to go to the bathroom. While standing at the urinal, someone said to him: Are you Drew Pearson? Walther Matthau said: I haven't started yet. Sorry. I know it's early on a Monday morning (or it is here) but that's one of my all time favorite Walter Matthau lines. For those of you who don't know who Drew Pearson is, look him up. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Saturday, April 07, 2012 7:29 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! John I once met John Major in a toilet. I waltzed in, keen to relieve myself after consuming most of a very nice bottle of wine, and found myself waiting patiently for Mr Major to relieve himself despite a number of urinals (I couldn't possibly consider relieving myself next to an ex-PM). As he went to wash his hands, I remarked Mr Major, I never expected to meet the ex-Prime Minister of our country in the gents. He replied, You never know, you never know. I later met him in a more social environment. An MP was busy walking him round introducing him to people. And this is John Baker, he said. Mr Major replied, Indeed, we met in rather different circumstances earlier, and smiled. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding new Configuration form in DMT?
I was able to proceed with this. One silly issues which I am facing is: 1. I am not able to read the existing Macros which are present in the Macro folder, and hence unable to create a new macro for converting to csv format. My question is how do I read the Macros in the Macro folder for Data Management? Regards, Rajesh On Mon, Apr 9, 2012 at 6:52 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: You should be able to do this if you just use an existing form as a guide and add the relevant configuration data. You'll need to create the Excel Macro unless you forget this part and import directly from a csv. You might find it easier, though, just to use a new staging form with validation rather than try and integrate into the DMT. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: 09 April 2012 11:48 To: arslist@ARSLIST.ORG Subject: Adding new Configuration form in DMT? Hello, My requirement is to add a new configuration form in DMT, so that we can upload the bulk data to the configuration form using DMT. I did not find any document on that. Can someone please let me know is it possible to add a new form in DMT 7.5. Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question: How can you detect corrupted form?
Thanks Joe. Actually this morning the issue is back.I can't figure it out. Let hope BMC can help. We have had this issue before, and they eluded to corrupted form. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p7449791.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question: How can you detect corrupted form?
Hate to ask you a stupid question.. but are you connecting to the right server/environment when you get those errors? Maybe you are connecting to a server/environment where those changes have not been applied? Joe -Original Message- From: Dee Sent: Monday, April 09, 2012 10:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Question: How can you detect corrupted form? Thanks Joe. Actually this morning the issue is back.I can't figure it out. Let hope BMC can help. We have had this issue before, and they eluded to corrupted form. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p7449791.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Populating the BMC_Person
Hi all, I have noticed now in 7.6.04 (maybe it was earlier as well), that when you add/update someone in the CTM:People form, it is adding them to the CMDB as well. Is there a reason that this form is being populated? Right now we link people to the CI, by using the AST:ComputerSystem form and going to the People tab. I do not us changing this unless BMC makes us in the future. I am just wondering if I can turn off this workflow or if it is needed for something I am missing or will be needed in the future. Thanks! Greg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 -- tomcat SloManager
I do not see anything on the list for this... but I am seeing alot of them 2012-04-06 14:01:32,046 [*SloManager*] WARN com.bmc.daytona.slo.manager.SloManager - Waiting for AR Server to become available. 2012-04-06 14:01:37,056 [SloManager] ERROR com.bmc.daytona.util.ARSystemContextJava - ARS Exception...ERROR (623): Authentication failed; [Ljava.lang.StackTraceElement;@15f31b5 2012-04-06 14:01:37,056 [SloManager] ERROR com.bmc.daytona.slo.manager.SloManager - com.bmc.daytona.datastore.api.DaytonaDaoException: ERROR (623): Authentication failed; 2012-04-06 14:01:37,056 [SloManager] ERROR com.bmc.daytona.slo.manager.SloManager - Initialization Error -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 -- tomcat SloManager
That is the name of the thread. Not sure what SloManager is though. If you use jstack, you can print the stack trace for that thread and it will give you an idea of what classes are used within that thread. That should point you in the direction of what that thread is for. Could be session level objects, service level objects, or something else. I see these threads on BMC Communities: https://communities.bmc.com/communities/thread/39012 https://communities.bmc.com/communities/message/131668 Axton Grams On Mon, Apr 9, 2012 at 10:01 AM, patrick zandi remedy...@gmail.com wrote: ** I do not see anything on the list for this... but I am seeing alot of them 2012-04-06 14:01:32,046 [*SloManager*] WARN com.bmc.daytona.slo.manager.SloManager - Waiting for AR Server to become available. 2012-04-06 14:01:37,056 [SloManager] ERROR com.bmc.daytona.util.ARSystemContextJava - ARS Exception...ERROR (623): Authentication failed; [Ljava.lang.StackTraceElement;@15f31b5 2012-04-06 14:01:37,056 [SloManager] ERROR com.bmc.daytona.slo.manager.SloManager - com.bmc.daytona.datastore.api.DaytonaDaoException: ERROR (623): Authentication failed; 2012-04-06 14:01:37,056 [SloManager] ERROR com.bmc.daytona.slo.manager.SloManager - Initialization Error -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question: How can you detect corrupted form?
Valid question, not stupid. Yes I am connecting the correct server. These are production server, so no production changes to configuration. However, recently added field specific to certain users. I'm running into these error for the user who should have write / read access to the fields the issue occur on. We don't use itsm, as we have been customized since 90's. User -- browser/IE/Firefox-- loadbalancer -- 2 http server --- 2 webshpere app/MT/7.5p4 -- 1 arserver 7.5p4 When I login to http server directly same error. Sincerely, D.Dussie On Apr 9, 2012, at 10:25 AM, Joe Martin D'Souza jdso...@shyle.net wrote: Hate to ask you a stupid question.. but are you connecting to the right server/environment when you get those errors? Maybe you are connecting to a server/environment where those changes have not been applied? Joe -Original Message- From: Dee Sent: Monday, April 09, 2012 10:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Question: How can you detect corrupted form? Thanks Joe. Actually this morning the issue is back.I can't figure it out. Let hope BMC can help. We have had this issue before, and they eluded to corrupted form. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p7449791.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Populating the BMC_Person
I know that I had to overlay and disable all 39 filters named CTM:PPL:Create_BMC_Person_* or CTM:PPL:Modify_BMC_Person_* or CTM:PPL:Delete_BMC_Person_* last August that were trying to add and maintain CMDB data for the People records, which we push in through a back-end integration using AIE. That stopped all attempts to add any of our almost 300,000 customer records to the CMDB. IF we ever need to actually do this, it will be for current faculty/staff and NOT students, so we would have to customize these filters anyway to use roles before enabling them.. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Monday, April 09, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Populating the BMC_Person ** Hi all, I have noticed now in 7.6.04 (maybe it was earlier as well), that when you add/update someone in the CTM:People form, it is adding them to the CMDB as well. Is there a reason that this form is being populated? Right now we link people to the CI, by using the AST:ComputerSystem form and going to the People tab. I do not us changing this unless BMC makes us in the future. I am just wondering if I can turn off this workflow or if it is needed for something I am missing or will be needed in the future. Thanks! Greg _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDBSync AST View Workflow
Arg!! I missed this response and have been working with BMC support for the last week so. I did see the Pending record on the attribute form but BMC said that was not the problem. The really screwy part is that that Pending record appears to have been created using the stack installer. It was dated before we installed. I just removed the recrod and the Sync UI process complete correctly. Thank you Atul! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML and Plain Text emails
My experience has been that Remedy (or something in the chain) takes a stab at converting the plaintext messages to HTML and tacks the HTML and BODY tags onto what you put in the notifications form. What I did was just use DIV tags in the notifications: DIV Message content /DIV Then I could put any special formatting in the DIV or whatever is within the DIV. One catch that I found was that the e-mail engine (or something) was set on replacing all newlines in the message content with BR tags. So, something like DIV Message Content /DIV Which in normal HTML would display on a single line gets translated to DIV MessageBR Content /DIV It's a bit annoying and keeps you from formatting your HTML the way you might normally like (it forces you to have less newlines in your HTML text so that the message looks right in the e-mail client), but was still workable. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Davis Sent: Thursday, April 05, 2012 6:48 PM To: arslist@ARSLIST.ORG Subject: HTML and Plain Text emails We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML and Plain Text emails
Hi Lyle - How does this show up for those people who view only in plain text? Do they see the html tags? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Monday, April 09, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails My experience has been that Remedy (or something in the chain) takes a stab at converting the plaintext messages to HTML and tacks the HTML and BODY tags onto what you put in the notifications form. What I did was just use DIV tags in the notifications: DIV Message content /DIV Then I could put any special formatting in the DIV or whatever is within the DIV. One catch that I found was that the e-mail engine (or something) was set on replacing all newlines in the message content with BR tags. So, something like DIV Message Content /DIV Which in normal HTML would display on a single line gets translated to DIV MessageBR Content /DIV It's a bit annoying and keeps you from formatting your HTML the way you might normally like (it forces you to have less newlines in your HTML text so that the message looks right in the e-mail client), but was still workable. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Davis Sent: Thursday, April 05, 2012 6:48 PM To: arslist@ARSLIST.ORG Subject: HTML and Plain Text emails We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML and Plain Text emails
Well, that's a good question. I've never verified how it looks, but I have also never received any complaints about the messages. The majority of our customers are viewing their e-mails with Outlook or another HTML capable client, however, so I doubt there are many people that would potentially be affected. Some of that may depend on the e-mail server being used. Exchange for example is capable of giving a plaintext version of an e-mail even if it was sent in HTML. I guess you would have to try it and see... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael S. Davis Sent: Monday, April 09, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails Hi Lyle - How does this show up for those people who view only in plain text? Do they see the html tags? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Monday, April 09, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails My experience has been that Remedy (or something in the chain) takes a stab at converting the plaintext messages to HTML and tacks the HTML and BODY tags onto what you put in the notifications form. What I did was just use DIV tags in the notifications: DIV Message content /DIV Then I could put any special formatting in the DIV or whatever is within the DIV. One catch that I found was that the e-mail engine (or something) was set on replacing all newlines in the message content with BR tags. So, something like DIV Message Content /DIV Which in normal HTML would display on a single line gets translated to DIV MessageBR Content /DIV It's a bit annoying and keeps you from formatting your HTML the way you might normally like (it forces you to have less newlines in your HTML text so that the message looks right in the e-mail client), but was still workable. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Davis Sent: Thursday, April 05, 2012 6:48 PM To: arslist@ARSLIST.ORG Subject: HTML and Plain Text emails We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
clob support frustration at support
I am getting a little frustrated.. Following the Clob in a row doc to put in a row.. after I ran the job, I get alerts in the oracle alert log about the Index is corrupt, SO I figure .. fine I will dump all the indexes and I cannot.. I get the ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired, 552, BMC.CORE:BMC_BaseElement So fine, BMC comes back with From the above error it looks like the table/view - 'BMC.CORE:BMC_BaseElement ' is already locked by some query. Like you have executed select for update and has yet not committed/rollback and again fired select query. Kindly have your DBA to unlock the query or rollback before executing your query. They don't tell you how.. just that it needs to be done.. So we figure out that it is locked and then unlocked at about a every 15 seconds, and then not for 10 and then for 15 .. on and off.. constantly.. no ryme nor reason.. Fine.. so we shutdown the db.. and start it back up again.. Everything seems fine.. dropped all indexes.. Yeah... !!! added 4 indexes.. Wham .. Puke puke puke puke.. Failure during SQL operation to the database : ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired (ARERR 552). Failure during SQL operation to the database : 400131300 (ARWARN 552). Failure during SQL operation to the database : 400079600 (ARWARN 552). Failure during SQL operation to the database : 179,1,400079600,400127400,400129200 (ARWARN 552). Index length longer than 255 bytes -- may not work on all databases (ARWARN 8037). This clob in a row, is turning into a FIASCO !!! BMC .. come on... my less than bronze support is not working.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Populating the BMC_Person
It is for impact analysis. Only relationships can be used for this therefor the person who may be impacted has to be related to a CI that may be impacted. This cannot be done through associations. I have seen inconsistencies and errors in the workflow to generate the Person CI in 7.6 (not checked in 7.6.03, 04) where some Person CIs were doubled or not there. Cheers Ben Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's freebies for an ITSM 7.6.04 Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: April-09-12 08:42 To: arslist@ARSLIST.ORG Subject: Populating the BMC_Person ** Hi all, I have noticed now in 7.6.04 (maybe it was earlier as well), that when you add/update someone in the CTM:People form, it is adding them to the CMDB as well. Is there a reason that this form is being populated? Right now we link people to the CI, by using the AST:ComputerSystem form and going to the People tab. I do not us changing this unless BMC makes us in the future. I am just wondering if I can turn off this workflow or if it is needed for something I am missing or will be needed in the future. Thanks! Greg _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpg
Re: clob support frustration at support
You might look into the ar.conf parameter Read-Only-Tran-Off From the docs: Causes AR System not to create database transactions when only reading data. Whether this will help or not depends on where the lock is coming from. You can see what has a lock using this: select do.object_name, dbms_rowid.rowid_create(1, ROW_WAIT_OBJ#, ROW_WAIT_FILE#, ROW_WAIT_BLOCK#, ROW_WAIT_ROW#) row_id, 'select * from ' do.object_name ' where rowid = ''' dbms_rowid.rowid_create(1, ROW_WAIT_OBJ#, ROW_WAIT_FILE#, ROW_WAIT_BLOCK#, ROW_WAIT_ROW#) query from v$session s, dba_objects do where s.sid = 54 and s.ROW_WAIT_OBJ# = do.object_id; (attributed to http://knol.google.com/k/oracle-lockshttp://knol.google.com/k/oracle-locks# ) This page also has some good queries to get a list of the locks: http://www.dba-oracle.com/t_ora_00054_locks.htm Axton Grams On Mon, Apr 9, 2012 at 2:16 PM, patrick zandi remedy...@gmail.com wrote: ** I am getting a little frustrated.. Following the Clob in a row doc to put in a row.. after I ran the job, I get alerts in the oracle alert log about the Index is corrupt, SO I figure .. fine I will dump all the indexes and I cannot.. I get the ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired, 552, BMC.CORE:BMC_BaseElement So fine, BMC comes back with From the above error it looks like the table/view - 'BMC.CORE:BMC_BaseElement ' is already locked by some query. Like you have executed select for update and has yet not committed/rollback and again fired select query. Kindly have your DBA to unlock the query or rollback before executing your query. They don't tell you how.. just that it needs to be done.. So we figure out that it is locked and then unlocked at about a every 15 seconds, and then not for 10 and then for 15 .. on and off.. constantly.. no ryme nor reason.. Fine.. so we shutdown the db.. and start it back up again.. Everything seems fine.. dropped all indexes.. Yeah... !!! added 4 indexes.. Wham .. Puke puke puke puke.. Failure during SQL operation to the database : ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired (ARERR 552). Failure during SQL operation to the database : 400131300 (ARWARN 552). Failure during SQL operation to the database : 400079600 (ARWARN 552). Failure during SQL operation to the database : 179,1,400079600,400127400,400129200 (ARWARN 552). Index length longer than 255 bytes -- may not work on all databases (ARWARN 8037). This clob in a row, is turning into a FIASCO !!! BMC .. come on... my less than bronze support is not working.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: clob support frustration at support
yeah, already did that.. found it. .but it was intermittent.. very odd, like 5 times a min for 4 seconds.. but the ars would not allow the drop.. so I decided to shutdown.. and restart.. the oracle. it cleared up.. and it allowed the drop of indexes.. but now I cannot create indexes.. It is what BMC had me do with the clob.. On Mon, Apr 9, 2012 at 3:59 PM, Axton axton.gr...@gmail.com wrote: ** You might look into the ar.conf parameter Read-Only-Tran-Off From the docs: Causes AR System not to create database transactions when only reading data. Whether this will help or not depends on where the lock is coming from. You can see what has a lock using this: select do.object_name, dbms_rowid.rowid_create(1, ROW_WAIT_OBJ#, ROW_WAIT_FILE#, ROW_WAIT_BLOCK#, ROW_WAIT_ROW#) row_id, 'select * from ' do.object_name ' where rowid = ''' dbms_rowid.rowid_create(1, ROW_WAIT_OBJ#, ROW_WAIT_FILE#, ROW_WAIT_BLOCK#, ROW_WAIT_ROW#) query from v$session s, dba_objects do where s.sid = 54 and s.ROW_WAIT_OBJ# = do.object_id; (attributed to http://knol.google.com/k/oracle-lockshttp://knol.google.com/k/oracle-locks# ) This page also has some good queries to get a list of the locks: http://www.dba-oracle.com/t_ora_00054_locks.htm Axton Grams On Mon, Apr 9, 2012 at 2:16 PM, patrick zandi remedy...@gmail.com wrote: ** I am getting a little frustrated.. Following the Clob in a row doc to put in a row.. after I ran the job, I get alerts in the oracle alert log about the Index is corrupt, SO I figure .. fine I will dump all the indexes and I cannot.. I get the ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired, 552, BMC.CORE:BMC_BaseElement So fine, BMC comes back with From the above error it looks like the table/view - 'BMC.CORE:BMC_BaseElement ' is already locked by some query. Like you have executed select for update and has yet not committed/rollback and again fired select query. Kindly have your DBA to unlock the query or rollback before executing your query. They don't tell you how.. just that it needs to be done.. So we figure out that it is locked and then unlocked at about a every 15 seconds, and then not for 10 and then for 15 .. on and off.. constantly.. no ryme nor reason.. Fine.. so we shutdown the db.. and start it back up again.. Everything seems fine.. dropped all indexes.. Yeah... !!! added 4 indexes.. Wham .. Puke puke puke puke.. Failure during SQL operation to the database : ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired (ARERR 552). Failure during SQL operation to the database : 400131300 (ARWARN 552). Failure during SQL operation to the database : 400079600 (ARWARN 552). Failure during SQL operation to the database : 179,1,400079600,400127400,400129200 (ARWARN 552). Index length longer than 255 bytes -- may not work on all databases (ARWARN 8037). This clob in a row, is turning into a FIASCO !!! BMC .. come on... my less than bronze support is not working.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: At a loss with Mid-Tier 7.5 Patch 6
Just an update on these Java issues we have been encountering on our new Mid-Tier servers. We continued to receive Java errors on the second Mid-Tier server and it was configured exactly like the first Mid-Tier, which we finally got running. It turns out that it was an Environment variable setting in the Registry that was giving us all the fits. The Mid-Tier installer set the Windows Registry HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\Tomcat5\Parameters\ Environment variable to path=C:\PROGRA~1\BMC However, when we modified the Environment variable path value to C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib both servers started working like a charm. No more Java errors. It was a strange one but I wanted to share this just in case someone encounters this in the future. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.png@01CD1667.F8EFA570] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, April 05, 2012 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: At a loss with Mid-Tier 7.5 Patch 6 ** Or - move it all to c:\arslib On Thu, Apr 5, 2012 at 9:46 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: I think the spaces are messing things up. Try: -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Christopher Pruitt Sent: Thursday, April 05, 2012 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: At a loss with Mid-Tier 7.5 Patch 6 We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false -
Re: clob support frustration at support
ok, I figured out that the creating multiple indexs on a form, Fails.. but if you add one at a time. it seems ok so far.. On Mon, Apr 9, 2012 at 4:41 PM, patrick zandi remedy...@gmail.com wrote: yeah, already did that.. found it. .but it was intermittent.. very odd, like 5 times a min for 4 seconds.. but the ars would not allow the drop.. so I decided to shutdown.. and restart.. the oracle. it cleared up.. and it allowed the drop of indexes.. but now I cannot create indexes.. It is what BMC had me do with the clob.. On Mon, Apr 9, 2012 at 3:59 PM, Axton axton.gr...@gmail.com wrote: ** You might look into the ar.conf parameter Read-Only-Tran-Off From the docs: Causes AR System not to create database transactions when only reading data. Whether this will help or not depends on where the lock is coming from. You can see what has a lock using this: select do.object_name, dbms_rowid.rowid_create(1, ROW_WAIT_OBJ#, ROW_WAIT_FILE#, ROW_WAIT_BLOCK#, ROW_WAIT_ROW#) row_id, 'select * from ' do.object_name ' where rowid = ''' dbms_rowid.rowid_create(1, ROW_WAIT_OBJ#, ROW_WAIT_FILE#, ROW_WAIT_BLOCK#, ROW_WAIT_ROW#) query from v$session s, dba_objects do where s.sid = 54 and s.ROW_WAIT_OBJ# = do.object_id; (attributed to http://knol.google.com/k/oracle-lockshttp://knol.google.com/k/oracle-locks# ) This page also has some good queries to get a list of the locks: http://www.dba-oracle.com/t_ora_00054_locks.htm Axton Grams On Mon, Apr 9, 2012 at 2:16 PM, patrick zandi remedy...@gmail.comwrote: ** I am getting a little frustrated.. Following the Clob in a row doc to put in a row.. after I ran the job, I get alerts in the oracle alert log about the Index is corrupt, SO I figure .. fine I will dump all the indexes and I cannot.. I get the ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired, 552, BMC.CORE:BMC_BaseElement So fine, BMC comes back with From the above error it looks like the table/view - 'BMC.CORE:BMC_BaseElement ' is already locked by some query. Like you have executed select for update and has yet not committed/rollback and again fired select query. Kindly have your DBA to unlock the query or rollback before executing your query. They don't tell you how.. just that it needs to be done.. So we figure out that it is locked and then unlocked at about a every 15 seconds, and then not for 10 and then for 15 .. on and off.. constantly.. no ryme nor reason.. Fine.. so we shutdown the db.. and start it back up again.. Everything seems fine.. dropped all indexes.. Yeah... !!! added 4 indexes.. Wham .. Puke puke puke puke.. Failure during SQL operation to the database : ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired (ARERR 552). Failure during SQL operation to the database : 400131300 (ARWARN 552). Failure during SQL operation to the database : 400079600 (ARWARN 552). Failure during SQL operation to the database : 179,1,400079600,400127400,400129200 (ARWARN 552). Index length longer than 255 bytes -- may not work on all databases (ARWARN 8037). This clob in a row, is turning into a FIASCO !!! BMC .. come on... my less than bronze support is not working.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Help SYS: Notification Messages.
** The basics - 1 - workflow looks to see if a notifaction should be sent. IF yes it set a temp field with a 'tag' 2 - workflow determines who to notifiy and looks to see the locale in the people record for the person to be notified 3 - looks in the SYS:Notification Messages form for tag and locale that match 4 - send message in that language There is LOT more to it than that but this is enough to get you on the right track. Kelly DeaverUnisys Corporation kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com(Business mail) Original Message Subject: Help SYS: Notification Messages.From: "team.rem...@libero.it" team.rem...@libero.itDate: Fri, March 23, 2012 8:33 amTo: arslist@ARSLIST.ORGhello all,could you explain how the mechanism of the email notifications works ?I need to send mail in two different languages, some users understands Italian other English.I found the form SYS: Notification Messages, but I do not understand how to use it to meet my goal.Thanks Regards.Peter___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: HTML and Plain Text emails
Hi, Why you want to set a flag in people form? But if you want to set then create two types of messages in SYS:NOtification Messages form one in HTML coded and another plain text. Set filter tags for both and fire these tags in notification filters depending on people tags set on people form. In email messages form write a filter for plain text body to set in HTML body field when incoming message is HTML coded. This can be fired on condition in run if. ** ** ** ** *Regards,* *Mahendra Mahalkar * On Mon, Apr 9, 2012 at 10:33 PM, Lyle Taylor tayl...@ldschurch.org wrote: Well, that's a good question. I've never verified how it looks, but I have also never received any complaints about the messages. The majority of our customers are viewing their e-mails with Outlook or another HTML capable client, however, so I doubt there are many people that would potentially be affected. Some of that may depend on the e-mail server being used. Exchange for example is capable of giving a plaintext version of an e-mail even if it was sent in HTML. I guess you would have to try it and see... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Michael S. Davis Sent: Monday, April 09, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails Hi Lyle - How does this show up for those people who view only in plain text? Do they see the html tags? Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Lyle Taylor Sent: Monday, April 09, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails My experience has been that Remedy (or something in the chain) takes a stab at converting the plaintext messages to HTML and tacks the HTML and BODY tags onto what you put in the notifications form. What I did was just use DIV tags in the notifications: DIV Message content /DIV Then I could put any special formatting in the DIV or whatever is within the DIV. One catch that I found was that the e-mail engine (or something) was set on replacing all newlines in the message content with BR tags. So, something like DIV Message Content /DIV Which in normal HTML would display on a single line gets translated to DIV MessageBR Content /DIV It's a bit annoying and keeps you from formatting your HTML the way you might normally like (it forces you to have less newlines in your HTML text so that the message looks right in the e-mail client), but was still workable. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mike Davis Sent: Thursday, April 05, 2012 6:48 PM To: arslist@ARSLIST.ORG Subject: HTML and Plain Text emails We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
