Re: Issue with Grouping on a Table field

[Joe Martin D'Souza]

Another thing I seem to vaguely recall at the back of my mind of there being 
trouble with the 112 field when it came to ‘something’ – not sure what that 
something was.. And I do not recall if that was fixed.

Care to check in that direction? Specifically if the user performing that 
refresh, does not have access by way of field 112 on that request, but somehow 
the table field calculates that there is a record, but does not display it? 
It’s a far cry, but when troubleshooting sometimes I’ve seen the most vague 
possibility sometimes is your answer if that is the only vague possibility you 
can think of..

I guess I’m asking you to eliminate that vague, almost improbable possibility..

Joe

From: Jason Miller 
Sent: Friday, April 27, 2012 6:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Issue with Grouping on a Table field

** 
There is a Character Field with a menu that sets the EXTERNAL query and 
refreshes the table field.  I am having trouble seeing how that would prevent a 
grouping from showing up.  I think I will set the table qualification to 1=1 
and add the Refresh button back so I can refresh manually to rule out any odd 
timing issues like you describe.

Jason


On Fri, Apr 27, 2012 at 3:07 PM, Joe Martin D'Souza  wrote:

  ** 

  Weird...

  Would you be having any workflow may be getting triggered on Refresh table 
fire workflow or whatever that option is on the table field display property?

  I would check along that direction and see if there is anything ‘workflow’ 
wise that is preventing the display of that last entry..

  Joe

  From: Jason Miller 
  Sent: Friday, April 27, 2012 5:25 PM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Issue with Grouping on a Table field

  ** Hello everybody, 

  Has anybody seen this issue where the last record in a Table field does not 
show when the Table is set to Group on a field?

  In the screen print below you can see there are 4 groupings.  The first three 
grouping show the lines/records in that group.  The last grouping (#4) does not 
show the record in that group.

  Any ideas?

  ARS 7.6.04 SP2 on Window with MS SQL



  Thanks,
  Jason

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Re: SRM association

[remedyarlist]

Thanks rebecca for the reply, but what if a single SR have multiple IM and CRQ 
associated with it. What data will AppRequestID hold then.
 

 
Sent on my BlackBerry® from Vodafone

-Original Message-
From: "Boyd, Rebecca" 
Sender:   "Action Request System discussion list(ARSList)" 

Date: Fri, 27 Apr 2012 17:03:12 
To: 
Reply-To: arslist@ARSLIST.ORG
Subject: Re: SRM association

Try SRM:Request. You may want to add the AppRequestID (CRQ or INC #) to
fields in view.

On Fri, Apr 27, 2012 at 6:54 AM,  wrote:

> SRM: 7.6.04
>
> Do we have a form where we can find all IM & CM tickets associated with
> SRM. I have a issue where even after IM ticket is resolved SRM tickets are
> still in planning status. I need to find all SRM tickets for which
> associated tickets are resolved.
>
> I am not sure if this is a bug in the system but that would be my second
> task.
>
> Thanks in adv.
> Sent on my BlackBerry® from Vodafone
>
>
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>



-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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Re: Issue with Grouping on a Table field

[Jason Miller]

Nope, no difference.

On Fri, Apr 27, 2012 at 3:41 PM, Jason Miller wrote:

> There is a Character Field with a menu that sets the EXTERNAL query and
> refreshes the table field.  I am having trouble seeing how that would
> prevent a grouping from showing up.  I think I will set the table
> qualification to 1=1 and add the Refresh button back so I can refresh
> manually to rule out any odd timing issues like you describe.
>
> Jason
>
>
> On Fri, Apr 27, 2012 at 3:07 PM, Joe Martin D'Souza wrote:
>
>> **
>>
>> Weird...
>>
>> Would you be having any workflow may be getting triggered on Refresh
>> table fire workflow or whatever that option is on the table field display
>> property?
>>
>> I would check along that direction and see if there is anything
>> ‘workflow’ wise that is preventing the display of that last entry..
>>
>> Joe
>>
>>  *From:* Jason Miller 
>> *Sent:* Friday, April 27, 2012 5:25 PM
>> *Newsgroups:* public.remedy.arsystem.general
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Issue with Grouping on a Table field
>>
>> ** Hello everybody,
>>
>> Has anybody seen this issue where the last record in a Table field does
>> not show when the Table is set to Group on a field?
>>
>> In the screen print below you can see there are 4 groupings.  The first
>> three grouping show the lines/records in that group.  The last grouping
>> (#4) does not show the record in that group.
>>
>> Any ideas?
>>
>> ARS 7.6.04 SP2 on Window with MS SQL
>>
>>   [image: Inline image 1]
>>
>> Thanks,
>> Jason
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>

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Re: Issue with Grouping on a Table field

[Jason Miller]

There is a Character Field with a menu that sets the EXTERNAL query and
refreshes the table field.  I am having trouble seeing how that would
prevent a grouping from showing up.  I think I will set the table
qualification to 1=1 and add the Refresh button back so I can refresh
manually to rule out any odd timing issues like you describe.

Jason

On Fri, Apr 27, 2012 at 3:07 PM, Joe Martin D'Souza wrote:

> **
>
> Weird...
>
> Would you be having any workflow may be getting triggered on Refresh table
> fire workflow or whatever that option is on the table field display
> property?
>
> I would check along that direction and see if there is anything ‘workflow’
> wise that is preventing the display of that last entry..
>
> Joe
>
>  *From:* Jason Miller 
> *Sent:* Friday, April 27, 2012 5:25 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Issue with Grouping on a Table field
>
> ** Hello everybody,
>
> Has anybody seen this issue where the last record in a Table field does
> not show when the Table is set to Group on a field?
>
> In the screen print below you can see there are 4 groupings.  The first
> three grouping show the lines/records in that group.  The last grouping
> (#4) does not show the record in that group.
>
> Any ideas?
>
> ARS 7.6.04 SP2 on Window with MS SQL
>
>   [image: Inline image 1]
>
> Thanks,
> Jason
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: SRM association

[Boyd, Rebecca]

Try SRM:Request. You may want to add the AppRequestID (CRQ or INC #) to
fields in view.

On Fri, Apr 27, 2012 at 6:54 AM,  wrote:

> SRM: 7.6.04
>
> Do we have a form where we can find all IM & CM tickets associated with
> SRM. I have a issue where even after IM ticket is resolved SRM tickets are
> still in planning status. I need to find all SRM tickets for which
> associated tickets are resolved.
>
> I am not sure if this is a bug in the system but that would be my second
> task.
>
> Thanks in adv.
> Sent on my BlackBerry® from Vodafone
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy Q&A - BETA

[LJ LongWing]

You can’t back down from critical mass…it’s not possible…that’s what’s
CRITICAL about it…there is NO GOING BACK….oh well…now we must wait for an
ACTUAL second question to see if it truly is critical mass J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham
Sent: Friday, April 27, 2012 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy Q&A - BETA

 

** 

LOL - Yes weee, NO we didn't!

 

You know what's messed up about that question? It's spam. You know what's
messed up about it being spam? I put a lot of effort into writing scripts to
flag and capture that stuff. You know what's messed...ahhh you get it.

 

The "question" has been deleted, of course.

 

  _  

Date: Thu, 26 Apr 2012 15:01:35 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy Q&A - BETA
To: arslist@ARSLIST.ORG

** 

Michael,

We have reached critical mass

2012/4/20 Nau, Michael 

** 

I’ve got my browser set to auto-refresh and am waiting for question no.2 to
be posted. I think this will be the critical mass.

 

Hey, it’s Friday ;-)

Good luck with the site!

 

Regards

Michael

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham
Sent: Monday, April 16, 2012 3:18 AM
To: arslist@ARSLIST.ORG


Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy Q&A - BETA

 

 

** 

POLITICAL ANSWER:

The idea is to present exclusivity and a sense of community in regards to
the Remedy folks that is not an appendage of yet another conglomeration of
tech sites.   

 

MY ANSWER:

 

I just wanted to provide something I thought was cool to other cool people
like myself.  You know those individuals who would like to feel more
interaction and gain more credit for their knowledge with Remedy and all
associated technologies.  I also felt like it was an easier interface to
collaborate on when it comes to Q & A but at the same time providing a forum
atmosphere without the forum look. 

 

TLDR Version:

 

I just wanted to do something exclusive but familiar to those who share my
passion of Remedy...or not.

> Date: Fri, 13 Apr 2012 09:53:37 -0400
> From: jon.sla...@amway.com
> Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! -
Stackoverflow(ish) clone for Remedy Q&A - BETA
> To: arslist@ARSLIST.ORG
> 
> I was going to say "Why not just create a stack exchange site proposal?"
AFAIK they're free, you just have to prove you have enough users to make it
worthwile
> 
>

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Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy Q&A - BETA

[Sanford, Claire]

There was a question?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham
Sent: Friday, April 27, 2012 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy Q&A - BETA

**
LOL - Yes weee, NO we didn't!

You know what's messed up about that question? It's spam. You know what's 
messed up about it being spam? I put a lot of effort into writing scripts to 
flag and capture that stuff. You know what's messed...ahhh you get it.

The "question" has been deleted, of course.


Date: Thu, 26 Apr 2012 15:01:35 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy Q&A - BETA
To: arslist@ARSLIST.ORG

**
Michael,
We have reached critical mass
2012/4/20 Nau, Michael mailto:m@ing-diba.de>>
**
I've got my browser set to auto-refresh and am waiting for question no.2 to be 
posted. I think this will be the critical mass.

Hey, it's Friday ;-)
Good luck with the site!

Regards
Michael

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael 
Latham
Sent: Monday, April 16, 2012 3:18 AM
To: arslist@ARSLIST.ORG

Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy Q&A - BETA


**
POLITICAL ANSWER:
The idea is to present exclusivity and a sense of community in regards to the 
Remedy folks that is not an appendage of yet another conglomeration of tech 
sites.

MY ANSWER:

I just wanted to provide something I thought was cool to other cool people like 
myself.  You know those individuals who would like to feel more interaction and 
gain more credit for their knowledge with Remedy and all associated 
technologies.  I also felt like it was an easier interface to collaborate on 
when it comes to Q & A but at the same time providing a forum atmosphere 
without the forum look.

TLDR Version:

I just wanted to do something exclusive but familiar to those who share my 
passion of Remedy...or not.
> Date: Fri, 13 Apr 2012 09:53:37 -0400
> From: jon.sla...@amway.com
> Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - 
> Stackoverflow(ish) clone for Remedy Q&A - BETA
> To: arslist@ARSLIST.ORG
>
> I was going to say "Why not just create a stack exchange site proposal?" 
> AFAIK they're free, you just have to prove you have enough users to make it 
> worthwile
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the 
> Answers Are"
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister
Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender),
Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina 
Herrmann, Martin Krebs.
Aufsichtsrat: Ben Tellings (Vorsitzender)

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Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy Q&A - BETA

[Michael Latham]

LOL - Yes weee, NO we didn't!
You know what's messed up about that question? It's spam. You know what's 
messed up about it being spam? I put a lot of effort into writing scripts to 
flag and capture that stuff. You know what's messed...ahhh you get it.
The "question" has been deleted, of course.
Date: Thu, 26 Apr 2012 15:01:35 -0600
From: lj.longw...@gmail.com
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy Q&A - BETA
To: arslist@ARSLIST.ORG

**
Michael,We have reached critical mass

2012/4/20 Nau, Michael 

**
I’ve got my browser set to auto-refresh and am waiting for question no.2 to be 
posted. I think this will be the critical mass.
 Hey, it’s Friday ;-)
Good luck with the site! 
RegardsMichael
 From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Latham

Sent: Monday, April 16, 2012 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) 
clone for Remedy Q&A - BETA
 ** POLITICAL ANSWER:
The idea is to present exclusivity and a sense of community in regards to the 
Remedy folks that is not an appendage of yet another conglomeration of tech 
sites.   
 MY ANSWER:
 I just wanted to provide something I thought was cool to other cool people 
like myself.  You know those individuals who would like to feel more 
interaction and gain more credit for their knowledge with Remedy and all 
associated technologies.  I also felt like it was an easier interface to 
collaborate on when it comes to Q & A but at the same time providing a forum 
atmosphere without the forum look. 
 TLDR Version:
 I just wanted to do something exclusive but familiar to those who share my 
passion of Remedy...or not.
> Date: Fri, 13 Apr 2012 09:53:37 -0400
> From: jon.sla...@amway.com

> Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - 
> Stackoverflow(ish) clone for Remedy Q&A - BETA
> To: arslist@ARSLIST.ORG
> 
> I was going to say "Why not just create a stack exchange site proposal?" 
> AFAIK they're free, you just have to prove you have enough users to make it 
> worthwile

> 
> ___
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Herrmann, Martin Krebs.

Aufsichtsrat: Ben Tellings (Vorsitzender)



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Re: Message images

[Shafqat Ayaz]

Hi mark
if you select image property in DS and then click on Image Reference you might 
find the image there. I have not checked  whether the image you want is there 
but worth checking.

thanks

 


Shafqat Ayaz





>
> From: "Brittain, Mark" 
>To: arslist@ARSLIST.ORG 
>Sent: Friday, April 27, 2012 5:23 PM
>Subject: Message images
> 
>
>**  
>Hi All,
> 
>Sort of an odd question that seems to fit on a rainy Friday.
> 
>You know that symbols for the AR System User note, warning and error messages. 
>Has anyone have those images? I am creating a Yes/No dialog box and trying to 
>make it look like a system message. If anyone has the images that I could slap 
>onto a flat button, that would be great.
> 
>Thanks
>Mark
> 
>Mark Brittain
>Remedy Developer
>ITILv3 Foundation
>NaviSite – A Time Warner Cable Company
>mbritt...@navisite.com
>Office: 315-453-2912 x5335
>Mobile: 315-317-2897
> 
>>
> This e-mail is the property of NaviSite, Inc. It is intended only for the 
> person or entity to which it is addressed and may contain information that is 
> privileged, confidential, or otherwise protected from disclosure. 
> Distribution or copying of this e-mail, or the information contained herein, 
> to anyone other than the intended recipient is prohibited.
> 
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>
>

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Re: Def-export of Packing Lists missing objects...

[Misi Mladoniczky]

Hi,

I would be very surprised if the getContainer-call gives you the wrong
result. When I edit/open my packing-list in Dev Studio I always get the
correct count.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Well...I'm referring specifically to the getContainer call (I use Java)
> off of the ARServerUser object, and then do a print of that object
> structure.  I'm asking because we are on 7.6.4 SP1, upgrading to SP3
> shortly in production.  We use packing lists extensively to determine the
> code that needs to be moved to prod from Dev...but we don't use the Dev
> studio to export our code, we use a custom app I have written that walks
> the contents of the packing list and exports each object to its own def
> file and I've never experienced the situation that you are discussing, but
> mainly because I don't ask my ARServerUser object to export the entire PL,
> but instead, a separate export for each object within it...so I'm looking
> to see if you can identify within the PL Object on the server if each
> object is 'defined properly'basically...see if you can figure out
> what's causing the objects that aren't showing up in your def to not show
> up.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, April 25, 2012 2:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Def-export of Packing Lists missing objects...
>
> Hi,
>
> Do you mean using ARExport() or ARGetContainer()?
>
> Why would that differ? The def-file is pretty much an ARExport()-call...
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> If you connect to your server via your favorite api language, and output
>> the contents of the containerare all of the references to your
>> workflow there appropriately?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Wednesday, April 25, 2012 10:22 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Def-export of Packing Lists missing objects...
>>
>> Hi,
>>
>> I have only looked at the PL in the DEF-file.
>>
>> The filters had not change between my exports, the only thing I did was
>> to
>> remove and readd on object.
>>
>> Best Regards - Misi, RRR AB, http://rrr.se
>>
>>> You have obviously looked at the PL through the API to be able to find
>>> the
>>> differences.  Have you compared the filters in question having the
>>> problem
>>> with those that aren't and see if you see ANY difference?
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>>> Sent: Wednesday, April 25, 2012 9:43 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Def-export of Packing Lists missing objects...
>>>
>>> Hi,
>>>
>>> Exporting as XML changed nothing.
>>>
>>> I added the objects by right-clicking on the packing list and choosing
>>> edit. After that I press the "Add..." button.
>>>
>>> I removed, saved, closed, reopened and readded a problematic object.
>>>
>>> This resulted in 65 exported objects instead of the 63 I had before the
>>> change...
>>>
>>> The ONLY difference if I look at the exported container-definition
>>> (packing-list-definition), is that one of the references changed
>>> position
>>> in the list. Everything els is the same. Very strange!
>>>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>>> 2011)
>>>
>>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se.
>>>
 Misi,
 I'm keenly interested in this problem.  Do you have this problem if
 you
 export the objects in XML Def instead of regular Def?  How were these
 objects added to the PL...if you remove one of the 'missing' ones,
 save,
 then re-add it, is it still missing?

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, April 25, 2012 1:55 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Def-export of Packing Lists missing objects...

 Hi Guillaume,

 I tried your suggestion, and both when I set 'Add Items With Related
 Property' to "Content" and "Directly Related Objects", I still get the
 same result...

 20 missing filters and 1 missing filter-gui

Re: SRM and Puppet

[Kemes, Lisa]

I think I found the answer:


The Automatic tab on the Task Template form appears only if the task template 
that you are defining is for an Automatic task.



Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Friday, April 27, 2012 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet

**
Reading from the TMS Admin 7600.pdf document it says:


You should define all the content you need to create an automatic task on the 
Automatic tab of the Task Template form.

There is no Automatic Tab on the Task Template form.  We have 7.6.04 SP2.  Is 
it somewhere else now?

Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, April 25, 2012 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet

**
I believe the document you want to look at is BMC Remedy IT Service Management 
Configuration
Guide.  In it look for the section on the Command Automation Interface.  I 
haven't worked with Puppet so I am not sure how you call things with it, but 
that document should help you get a better understanding of what steps would be 
needed.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 25, 2012 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet

**
Thanks Shawn,

Is there a document specifically about Task Management.  I can't find anything 
about the Launch Command feature of this...


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, April 25, 2012 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet
**
If you look into Task Management, there are automated tasks that you can build 
that should help you with some of that.  You would still have to do some level 
of customization of ITSM (especially if you want to pass data entered via SRM 
to the Task itself) but it should be doable.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 25, 2012 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet

**
Let me give some more details:

We are a completely custom shop right now (ARS 7.6.04 SP2)

We have a goal of researching the possibility of automating functions of our 
Operations and Server teams (ie. creating VM's, etc)

So we installed the ITSM Stack on a test server and have been playing with SRM, 
CM, and Work Orders, etc. (not really focusing on Automation yet) and we have 
not done anything with CMDB yet.

The boss wants a simulation of what automation would look like for a 
presentation.   He'd like to use Puppet (which I think is very much like Blade 
Logic).

Luckily, there are others that are working on the Puppet part (so I don't need 
to worry about that end of it). All I need to do is launch something to start a 
process in Puppet.  One of the tests that was suggested was using one of the 
PUPPET capabilities to use the 'message of the day' module that would target 
Unix servers.  They want the SRM process to "drop the message to Puppet" for it 
to pick up and execute.

My MAIN question (which I meant to ask before) is:
Can "dropping the message to Puppet" be done with simply SRM and a CM, or is 
there more to it than that?  Would CMDB and Orchestrator have to be involved?

I'm not sure that SRM and CM is all that needs to be involved with this.

Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 25, 2012 12:09 PM
To: arslist@ARSLIST.ORG
Subject: SRM and Puppet
**
Has anyone used SRM to launch automation tasks using Puppet?  
(http://puppetlabs.com/)

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

[http://www.te.com/images/socialmedia/smallTElogo.gif]

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Private and confidential 

Re: SRM and Puppet

[Kemes, Lisa]

Reading from the TMS Admin 7600.pdf document it says:


You should define all the content you need to create an automatic task on the 
Automatic tab of the Task Template form.

There is no Automatic Tab on the Task Template form.  We have 7.6.04 SP2.  Is 
it somewhere else now?

Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, April 25, 2012 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet

**
I believe the document you want to look at is BMC Remedy IT Service Management 
Configuration
Guide.  In it look for the section on the Command Automation Interface.  I 
haven't worked with Puppet so I am not sure how you call things with it, but 
that document should help you get a better understanding of what steps would be 
needed.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 25, 2012 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet

**
Thanks Shawn,

Is there a document specifically about Task Management.  I can't find anything 
about the Launch Command feature of this...


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, April 25, 2012 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet
**
If you look into Task Management, there are automated tasks that you can build 
that should help you with some of that.  You would still have to do some level 
of customization of ITSM (especially if you want to pass data entered via SRM 
to the Task itself) but it should be doable.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 25, 2012 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM and Puppet

**
Let me give some more details:

We are a completely custom shop right now (ARS 7.6.04 SP2)

We have a goal of researching the possibility of automating functions of our 
Operations and Server teams (ie. creating VM's, etc)

So we installed the ITSM Stack on a test server and have been playing with SRM, 
CM, and Work Orders, etc. (not really focusing on Automation yet) and we have 
not done anything with CMDB yet.

The boss wants a simulation of what automation would look like for a 
presentation.   He'd like to use Puppet (which I think is very much like Blade 
Logic).

Luckily, there are others that are working on the Puppet part (so I don't need 
to worry about that end of it). All I need to do is launch something to start a 
process in Puppet.  One of the tests that was suggested was using one of the 
PUPPET capabilities to use the 'message of the day' module that would target 
Unix servers.  They want the SRM process to "drop the message to Puppet" for it 
to pick up and execute.

My MAIN question (which I meant to ask before) is:
Can "dropping the message to Puppet" be done with simply SRM and a CM, or is 
there more to it than that?  Would CMDB and Orchestrator have to be involved?

I'm not sure that SRM and CM is all that needs to be involved with this.

Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 25, 2012 12:09 PM
To: arslist@ARSLIST.ORG
Subject: SRM and Puppet
**
Has anyone used SRM to launch automation tasks using Puppet?  
(http://puppetlabs.com/)

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

[http://www.te.com/images/socialmedia/smallTElogo.gif]

www.te.com

[http://www.te.com/images/socialmedia/twitter.png][http://www.te.com/images/socialmedia/facebook.png][http://www.te.com/images/socialmedia/flickr.png][http://www.te.com/images/socialmedia/linkedin.png][http://www.te.com/images/socialmedia/youtube.png]

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here. If you cannot access 
hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where 
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hyperlink, please e-mail sender. _attend WWRU

Message images

[Brittain, Mark]

Hi All,

Sort of an odd question that seems to fit on a rainy Friday.

You know that symbols for the AR System User note, warning and error messages. 
Has anyone have those images? I am creating a Yes/No dialog box and trying to 
make it look like a system message. If anyone has the images that I could slap 
onto a flat button, that would be great.

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-317-2897



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privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
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Re: Rack and Enclosure modeling in CMDB 2.1

[Logan, Kelly]

Thanks, Peter!

You make a good point about the blade enclosure, I will see if that should be 
added as a tracked computer system as well.

Infrastructure is looking to replace the Nlyte product, which is one reason I'm 
considering hosting this data in the CMDB.  One advantage I believe is that I 
can use the sandbox functionality to automatically offer the planning 
requirement they want (to be able to model major restructuring without 
affecting the production data).  Another is that I can use Atrium Integrator to 
update this data (from realtime monitors and static update files).  The 
disadvantage is creating and maintaining this data in the CMDB instead of 
federating out to another system (which is why I am still considering this 
idea, if anyone has a good freeware rack tracking system that they've 
integrated with).  Note that there is both a requirement for easy updating of 
information (moving things from rack to rack on a weekly, sometimes daily 
basis) and for mass updates (patching all OS of a specific type, or moving one 
rack's contents to another).

Here's what I've worked out so far, two extra classes and two extra 
relationships:

(Equipment parent) class PQ_Enclosure (type set by CTI: Rack, PatchPanel, Blade 
Enclosure, etc)
(Equipment parent) class PQ_Slot that will be related to PQ_Enclosure 
(component) and to slotted CIs.
Relationship PQ_SlottedLocation:  Cardinality Many:1 , Regular data storage, 
Source PQ_SLOT, Destination BMC_BaseElement.
Relationship PQ_AvailableSlot:  Cardinality 1:Many, Regular data storage, 
Source PQ_Enclosure, Destination PQ_SLOT.

So the basic model is PQ_Enclosure --PQ_AvailableSlot--> PQ_Slot 
--PQ_SlottedLocation--> (Slotted CI)

The idea is to have a flexible structure that can be used to represent any 
physical object that holds a set of other objects, from a rack to a blade 
enclosure to a SAN.  Since an enclosure can contain another enclosure, I can 
use the same class to for the rack, the blade enclosure in the rack, etc.

One enclosure can have many slots, and one device can connect to many slots, 
but each slot may only be connected to one enclosure and one CI, so the system 
should inherently prevent double-slotting a CI.  This should also allow impact 
analysis to be done through a rack to determine effect of changes and allow for 
transparent change management of restructuring.

Regarding room location, I am planning on using the BMC_PhysicalLocation class 
to denote the rack's location by room and grid coordinates.  Since each asset 
will be related to a rack that will have this location set, this should allow 
me to consolidate the location information of all of the assets in a rack in 
one location object, reducing duplication of data.  Also the location of an 
object would be updated automatically when it is moved from one enclosure to 
another, reducing maintenance.

What I am not sure about yet is how this will actually look to the user or how 
much work it will be to set up and maintain it.  For example:


1.   Can you see a relationship one or two levels away on the CI 
relationship table?  For example, if I have a rack that has a 
BMC_PhysicalLocation object related (room 345, grid 1,8), a blade enclosure 
related to the rack and a blade related to that enclosure, from the blade's 
relationship table, I'm assuming I won't see the location object related, 
right?  If I won't, is there an easily available mechanism to trace up the tree 
to find and display it on the CI form?

2.   I'm thinking that I can add a table onto the PQ_Enclosure form that 
will allow for searches of related PQ_Slots, with a filter to let the user 
choose between All, Open, and Filled slots.  Any problems with this?

3.   What will the easiest way be to find a particular combination of 
slots?  What I imagine is a button that brings up a dialog that lets the user 
choose location, enclosure/slot type, and number of slots needed.   For 
example, say there is a three AU enclosure that needs to be mounted.  If there 
is an easier mechanism built in, please let me know, but here are my thoughts 
otherwise:

a.   I could reduce the scope of the search with a running tally of open 
slots on the enclosure themselves; start with a list of only the enclosures 
that have enough slots, then search to find consecutive.

b.  A smart search could start with the number of consecutive slots needed, 
(ex: 3), table walk related slots in order, add to a counter for each open slot 
found, reset the counter for used slot found, and stop when counter equals 
slots needed.

4.   Another useful piece will be having a visual representation, Nlyte 
style; i.e., the enclosure objects and relationships would be exported to this 
solution and a visual image of the rack and the objects in it would be 
generated.  I have been told there are some freeware (visio?) solutions that 
will let you plot relationships in controlled fashion like this.  Does anyone 
have any r

Re: Count of records

[Susan Palmer]

You don't even have to sql against the server ... you just right click on a
form and Count and it tells you the number of records.  You cannot get this
done any easier and even if you buy ARUtilities it is a great investment
for that feature and others.

Note:  I'm not affiliated with the product have just been using it for many
years!

On Fri, Apr 27, 2012 at 8:53 AM, Eric Roys  wrote:

> **
>
> You might just want to download ARUtilities application (google it). It’s
> free for a time (until trial expires) and provides a means to do sql
> against the server as you would by building a form/logic as you indicated.
> It does other things too.
>
> ** **
>
> Note: I’m not affiliated with the product. It just seems you need a
> solution that doesn’t require effort or introducing code on the system
> itself, that will open the proverbial can of worms. 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *remedyarl...@gmail.com
> *Sent:* Friday, April 27, 2012 5:39 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Count of records
>
> ** **
>
> ** 
>
> Thank you all for your ideas... Looks like I have to build a new form with
> a drop down field with arschema as menu value. On selection of each form,
> on demand query runs and real time count is provided. 
>
> Sent on my BlackBerry® from Vodafone
> --
>
> *From: *Jose Huerta  
>
> *Sender: *"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG> 
>
> *Date: *Thu, 26 Apr 2012 22:20:56 +0200
>
> *To: *
>
> *ReplyTo: *arslist@ARSLIST.ORG 
>
> *Subject: *Re: Count of records
>
> ** **
>
> ** I know you can't customize nor access the DB. I see no solution to your
> case.
>
> ** **
>
> But I can provide you some solutions, customizing or accessing the
> database.
>
> ** **
>
> All of this is for Oracle.
>
> ** **
>
> 1.- Run an SQL sentence:
>
> ** **
>
> SELECT A.SCHEMAID, A.NAME, A.NEXTID, T.NUM_ROWS FROM ARSCHEMA A JOIN
> user_tables T ON ( ('T' ||TRIM(TO_CHAR(A.SCHEMAID))) = T.TABLE_NAME)
>
> ** **
>
> Provides you the next ID and number of requests at each regular form.
>
> ** **
>
> 2.- Create a view using the previous SQL and map it to a View Form.
>
> ** **
>
> 3.- Create a view form mapping the user_tables table. Then create a join
> view between this form and the AR System metadata:arschema form, with the
> join qualification like the provided one.
>
> ** **
>
> Regards,
>
> ** **
>
> Jose Huerta
>
> http://theremedyforit.com/ 
>
> ** **
>
> On Thu, Apr 26, 2012 at 21:09, Jason Miller 
> wrote:
>
> ** 
>
> That is great!
>
> ** **
>
> On Thu, Apr 26, 2012 at 11:52 AM, Pierson, Shawn 
> wrote:
>
> ** 
>
> In order to help developers like myself get better at filtering data, my
> son is named Robert’); DROP TABLE Students;-- Pierson.
>
>  
>
> http://xkcd.com/327/
>
>  
>
> Thanks,
>
>  
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, April 26, 2012 1:44 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: Count of records
>
>  
>
> ** 
>
> A good reason to not run your application as root/admin...  I had a system
> once were I didn't have admin access on the app server but the AR System
> ran as root.  I built a form where I could enter an OS command in a text
> field and Remedy would issue the command to the OS in a Run Process.
>  Worked great for things like sending a chown command on log files that I
> couldn't view because they were created by root.
>
>  
>
> The same could hold true if your ARSystem db user is a sysadmin.  Be
> careful that the SELECT COUNT(*) doesn't turn into DROP DATABASE ARSystem.
>  :-)
>
>  
>
> Jason
>
> On Thu, Apr 26, 2012 at 7:07 AM, Joe Martin D'Souza 
> wrote:
>
> You do not require the ARAdmin password to run a direct SQL on your
> application..
>
> Customize your app wherein, you run a direct SQL in a set field operation
> to set a field with $1$ of the SQL statement ==>
>
> select count(*) from 
>
> Do not use the terminating ; character on your direct SQL as the AR System
> engine takes care of that..
>
> Use that statement in a set field action and set a temp field to return
> your count to.. This will not limit your count by what your get list limits
> on your server or your clients are..
>
> Joe
>
> -Original Message- From: remedyarl...@gmail.com
> Sent: Thursday, April 26, 2012 5:57 AM Newsgroups:
> public.remedy.arsystem.general
>
>
> To: arslist@ARSLIST.ORG
> Subject: Count of records
>
> Quick question..
>
>
>
> Do we have a form in remedy 7.6.X where we can check the count of rows in
> each table. I know we have a form to check schema ID's but will this als

Re: Can we use the Requester Console (not SRM) if we installed ITSM using the 7604SP2 Stack Installer?

[Roger Justice]

The Stack installer should be used for specific reasons such as POC that will 
adhere to the specifications of the stack installer. If you are using multiple 
servers and want to control what is installed and where it is installed use the 
individual installers.



-Original Message-
From: Ortega, Jesus A 
To: arslist 
Sent: Fri, Apr 27, 2012 9:56 am
Subject: Re: Can we use the Requester Console (not SRM) if we installed ITSM 
using the 7604SP2 Stack Installer?


** 
I am trying to install with the stack installer as I write this. I don’t like 
that it makes you install using 64 bit JRE, unlike the regular AR system 
installer that gives you a choice in case you want to use MAPI for emails. I am 
thinking of just doing the AR system installer 7.6.04 SP3 and then manually 
installing Atrium Core, ITSM, SLM, and SRM. My concern is that if I do this 
manually, AR system will be at SP3, while Atrium and ITSM will be at SP2. Has 
anyone had an issue doing it this way?
 
Jesus Ortega
Senior II, Implementation Engineer 
LyondellBasell Industries
Office: 713 309-4914
Cell:281 546-0735
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, April 27, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can we use the Requester Console (not SRM) if we installed ITSM 
using the 7604SP2 Stack Installer?
 
** 

I am not much of a fan of the Stack installer: I mean it kinda works, but there 
are issues.. 
I would recommend installing from scratch.. even on a laptop/virtual you get 
better performance than a stack installer.
IMHO ..

you could always reinstall the SRM piece.. 

On Fri, Apr 27, 2012 at 9:27 AM, Antonio M  wrote:
**Can we use the Requester Console (not SRM) if we installed ITSM using the 
7604SP2 Stack Installer?

Question about the 7604SP2 Stack Installer and the Requester (no SRM) Console.

We’ve installed the full ITSM suite using the above stack installer and had a 
question about configuring and using the Requester Console.

In reading the 7604 BMC Integration Guide and the 7604 BMC SRM Admin guide, 
there are notes stating that the configuration forms (via the Application Admin 
console) for the Requester Console have been replaced by SRM.

I’m able to find the Definition form for the Requester Console but wanted to 
know if the other configuration forms are/aren’t included as part of the 
7604SP2 stack installer.

Our users would like to use the Requester Console as we currently do not have 
plans to roll-out and use SRM.

Any guidance/suggestions on the Requester Console configuration form names 
would be most appreciated and whether we can use the Requester Console after 
using the ITSM stack installer (which installed SRM).

Thanks in advance for your time and help.

~Antonio

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Re: Can we use the Requester Console (not SRM) if we installed ITSM using the 7604SP2 Stack Installer?

[Ortega, Jesus A]

I am trying to install with the stack installer as I write this. I don't like 
that it makes you install using 64 bit JRE, unlike the regular AR system 
installer that gives you a choice in case you want to use MAPI for emails. I am 
thinking of just doing the AR system installer 7.6.04 SP3 and then manually 
installing Atrium Core, ITSM, SLM, and SRM. My concern is that if I do this 
manually, AR system will be at SP3, while Atrium and ITSM will be at SP2. Has 
anyone had an issue doing it this way?

Jesus Ortega
Senior II, Implementation Engineer
LyondellBasell Industries
Office: 713 309-4914
Cell:281 546-0735

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, April 27, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can we use the Requester Console (not SRM) if we installed ITSM 
using the 7604SP2 Stack Installer?

**
I am not much of a fan of the Stack installer: I mean it kinda works, but there 
are issues..
I would recommend installing from scratch.. even on a laptop/virtual you get 
better performance than a stack installer.
IMHO ..

you could always reinstall the SRM piece..
On Fri, Apr 27, 2012 at 9:27 AM, Antonio M 
mailto:antonio.rem...@gmail.com>> wrote:
**Can we use the Requester Console (not SRM) if we installed ITSM using the 
7604SP2 Stack Installer?

Question about the 7604SP2 Stack Installer and the Requester (no SRM) Console.

We've installed the full ITSM suite using the above stack installer and had a 
question about configuring and using the Requester Console.

In reading the 7604 BMC Integration Guide and the 7604 BMC SRM Admin guide, 
there are notes stating that the configuration forms (via the Application Admin 
console) for the Requester Console have been replaced by SRM.

I'm able to find the Definition form for the Requester Console but wanted to 
know if the other configuration forms are/aren't included as part of the 
7604SP2 stack installer.

Our users would like to use the Requester Console as we currently do not have 
plans to roll-out and use SRM.

Any guidance/suggestions on the Requester Console configuration form names 
would be most appreciated and whether we can use the Requester Console after 
using the ITSM stack installer (which installed SRM).

Thanks in advance for your time and help.

~Antonio

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--
Patrick Zandi
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Are"_




Information contained in this email is subject to the disclaimer found by 
clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/


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AW: Can't access MidTier http://servername/arsys/shared/login.jsp?/arsys/

[Wagner, Christoph]

Hey John,

thank you very much for your help.

1. I already tried this, too. But without any results.

2. I tried an update. But I got the same error message. After that I fell back 
to the previous versions again. (tomcat and java)

3. What exactly is the SSO plugin? With which user-id all users are logged in, 
if they don't use a login page?

Thank you very much for your help!

Regards
Christoph




-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] Im Auftrag von John Baker
Gesendet: Freitag, 27. April 2012 15:38
An: arslist@ARSLIST.ORG
Betreff: Can't access MidTier http://servername/arsys/shared/login.jsp?/arsys/

Hello,

Try some of these:

1. Stop Tomcat, delete the work directory (yes, I did mean delete).
Start Tomcat.

2. If you've upgraded, check you really did copy all the files over as the 
issue looks like a mismatched JSP and jar.

3. Install SSO Plugin so users don't have to use a login page :) 


John

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Re: Count of records

[Eric Roys]

You might just want to download ARUtilities application (google it). It’s free 
for a time (until trial expires) and provides a means to do sql against the 
server as you would by building a form/logic as you indicated. It does other 
things too.

Note: I’m not affiliated with the product. It just seems you need a solution 
that doesn’t require effort or introducing code on the system itself, that will 
open the proverbial can of worms.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of remedyarl...@gmail.com
Sent: Friday, April 27, 2012 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Count of records

**
Thank you all for your ideas... Looks like I have to build a new form with a 
drop down field with arschema as menu value. On selection of each form, on 
demand query runs and real time count is provided.
Sent on my BlackBerry® from Vodafone

From: Jose Huerta 
mailto:jose.hue...@sm2baleares.es>>
Sender: "Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>
Date: Thu, 26 Apr 2012 22:20:56 +0200
To: mailto:arslist@ARSLIST.ORG>>
ReplyTo: arslist@ARSLIST.ORG
Subject: Re: Count of records

** I know you can't customize nor access the DB. I see no solution to your case.

But I can provide you some solutions, customizing or accessing the database.

All of this is for Oracle.

1.- Run an SQL sentence:

SELECT A.SCHEMAID, A.NAME, A.NEXTID, T.NUM_ROWS FROM ARSCHEMA A 
JOIN user_tables T ON ( ('T' ||TRIM(TO_CHAR(A.SCHEMAID))) = T.TABLE_NAME)

Provides you the next ID and number of requests at each regular form.

2.- Create a view using the previous SQL and map it to a View Form.

3.- Create a view form mapping the user_tables table. Then create a join view 
between this form and the AR System metadata:arschema form, with the join 
qualification like the provided one.

Regards,

Jose Huerta
http://theremedyforit.com/

On Thu, Apr 26, 2012 at 21:09, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
That is great!

On Thu, Apr 26, 2012 at 11:52 AM, Pierson, Shawn 
mailto:shawn.pier...@sug.com>> wrote:
**
In order to help developers like myself get better at filtering data, my son is 
named Robert’); DROP TABLE Students;-- Pierson.

http://xkcd.com/327/

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, April 26, 2012 1:44 PM
To: arslist@ARSLIST.ORG
Subject: OT: Count of records

**
A good reason to not run your application as root/admin...  I had a system once 
were I didn't have admin access on the app server but the AR System ran as 
root.  I built a form where I could enter an OS command in a text field and 
Remedy would issue the command to the OS in a Run Process.  Worked great for 
things like sending a chown command on log files that I couldn't view because 
they were created by root.

The same could hold true if your ARSystem db user is a sysadmin.  Be careful 
that the SELECT COUNT(*) doesn't turn into DROP DATABASE ARSystem.  :-)

Jason
On Thu, Apr 26, 2012 at 7:07 AM, Joe Martin D'Souza 
mailto:jdso...@shyle.net>> wrote:
You do not require the ARAdmin password to run a direct SQL on your 
application..

Customize your app wherein, you run a direct SQL in a set field operation to 
set a field with $1$ of the SQL statement ==>

select count(*) from 

Do not use the terminating ; character on your direct SQL as the AR System 
engine takes care of that..

Use that statement in a set field action and set a temp field to return your 
count to.. This will not limit your count by what your get list limits on your 
server or your clients are..

Joe

-Original Message- From: 
remedyarl...@gmail.com
Sent: Thursday, April 26, 2012 5:57 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Count of records
Quick question..


Do we have a form in remedy 7.6.X where we can check the count of rows in each 
table. I know we have a form to check schema ID's but will this also give count 
of rows. My Getlist query on server is restricted to 2K records only so I have 
to run 1=1 query on each target form in web mode to get the count. 
Unfortunately user too do not give the count. Also I don't have read access to 
DB and client is not ready to share ARAdmin pwd (for security). And as usual no 
customization allowed.

Any help would be appreciated.
Sent on my BlackBerry® from Vodafone
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Re: Can we use the Requester Console (not SRM) if we installed ITSM using the 7604SP2 Stack Installer?

[patrick zandi]

I am not much of a fan of the Stack installer: I mean it kinda works, but
there are issues..
I would recommend installing from scratch.. even on a laptop/virtual you
get better performance than a stack installer.
IMHO ..

you could always reinstall the SRM piece..

On Fri, Apr 27, 2012 at 9:27 AM, Antonio M  wrote:

> **Can we use the Requester Console (not SRM) if we installed ITSM using
> the 7604SP2 Stack Installer?
>
> Question about the 7604SP2 Stack Installer and the Requester (no SRM)
> Console.
>
> We’ve installed the full ITSM suite using the above stack installer and
> had a question about configuring and using the Requester Console.
>
> In reading the 7604 BMC Integration Guide and the 7604 BMC SRM Admin
> guide, there are notes stating that the configuration forms (via the
> Application Admin console) for the Requester Console have been replaced by
> SRM.
>
> I’m able to find the Definition form for the Requester Console but wanted
> to know if the other configuration forms are/aren’t included as part of the
> 7604SP2 stack installer.
>
> Our users would like to use the Requester Console as we currently do not
> have plans to roll-out and use SRM.
>
> Any guidance/suggestions on the Requester Console configuration form names
> would be most appreciated and whether we can use the Requester Console
> after using the ITSM stack installer (which installed SRM).
>
> Thanks in advance for your time and help.
>
> ~Antonio
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
Patrick Zandi

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Can't access MidTier http://servername/arsys/shared/login.jsp?/arsys/

[John Baker]

Hello,

Try some of these:

1. Stop Tomcat, delete the work directory (yes, I did mean delete).
Start Tomcat.

2. If you've upgraded, check you really did copy all the files over as
the issue looks like a mismatched JSP and jar.

3. Install SSO Plugin so users don't have to use a login page :) 


John

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Can we use the Requester Console (not SRM) if we installed ITSM using the 7604SP2 Stack Installer?

[Antonio M]

**Can we use the Requester Console (not SRM) if we installed ITSM using the 
7604SP2 Stack Installer?

Question about the 7604SP2 Stack Installer and the Requester (no SRM) Console.

We’ve installed the full ITSM suite using the above stack installer and had a 
question about configuring and using the Requester Console.

In reading the 7604 BMC Integration Guide and the 7604 BMC SRM Admin guide, 
there are notes stating that the configuration forms (via the Application Admin 
console) for the Requester Console have been replaced by SRM.

I’m able to find the Definition form for the Requester Console but wanted to 
know if the other configuration forms are/aren’t included as part of the 
7604SP2 stack installer.

Our users would like to use the Requester Console as we currently do not have 
plans to roll-out and use SRM.

Any guidance/suggestions on the Requester Console configuration form names 
would be most appreciated and whether we can use the Requester Console after 
using the ITSM stack installer (which installed SRM).

Thanks in advance for your time and help.

~Antonio

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SRM association

[remedyarlist]

SRM: 7.6.04

Do we have a form where we can find all IM & CM tickets associated with SRM. I 
have a issue where even after IM ticket is resolved SRM tickets are still in 
planning status. I need to find all SRM tickets for which associated tickets 
are resolved. 

I am not sure if this is a bug in the system but that would be my second task. 

Thanks in adv.
Sent on my BlackBerry® from Vodafone

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Re: Count of records

[remedyarlist]

Thank you all for your ideas... Looks like I have to build a new form with a 
drop down field with arschema as menu value. On selection of each form, on 
demand query runs and real time count is provided.  


Sent on my BlackBerry® from Vodafone

-Original Message-
From: Jose Huerta 
Sender:   "Action Request System discussion list(ARSList)" 

Date: Thu, 26 Apr 2012 22:20:56 
To: 
Reply-To: arslist@ARSLIST.ORG
Subject: Re: Count of records

I know you can't customize nor access the DB. I see no solution to your
case.

But I can provide you some solutions, customizing or accessing the database.

All of this is for Oracle.

1.- Run an SQL sentence:

SELECT A.SCHEMAID, A.NAME, A.NEXTID, T.NUM_ROWS FROM ARSCHEMA A JOIN
user_tables T ON ( ('T' ||TRIM(TO_CHAR(A.SCHEMAID))) = T.TABLE_NAME)

Provides you the next ID and number of requests at each regular form.

2.- Create a view using the previous SQL and map it to a View Form.

3.- Create a view form mapping the user_tables table. Then create a join
view between this form and the AR System metadata:arschema form, with the
join qualification like the provided one.

Regards,

Jose Huerta
http://theremedyforit.com/


On Thu, Apr 26, 2012 at 21:09, Jason Miller  wrote:

> **
> That is great!
>
>
> On Thu, Apr 26, 2012 at 11:52 AM, Pierson, Shawn wrote:
>
>> **
>>
>> In order to help developers like myself get better at filtering data, my
>> son is named Robert’); DROP TABLE Students;-- Pierson.
>>
>> ** **
>>
>> http://xkcd.com/327/
>>
>> ** **
>>
>> Thanks,
>>
>> ** **
>>
>> *Shawn Pierson *
>>
>> Remedy Developer | Energy Transfer
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Thursday, April 26, 2012 1:44 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* OT: Count of records
>>
>> ** **
>>
>> ** 
>>
>> A good reason to not run your application as root/admin...  I had a
>> system once were I didn't have admin access on the app server but the AR
>> System ran as root.  I built a form where I could enter an OS command in a
>> text field and Remedy would issue the command to the OS in a Run Process.
>>  Worked great for things like sending a chown command on log files that I
>> couldn't view because they were created by root.
>>
>> ** **
>>
>> The same could hold true if your ARSystem db user is a sysadmin.  Be
>> careful that the SELECT COUNT(*) doesn't turn into DROP DATABASE ARSystem.
>>  :-)
>>
>> ** **
>>
>> Jason
>>
>> On Thu, Apr 26, 2012 at 7:07 AM, Joe Martin D'Souza 
>> wrote:
>>
>> You do not require the ARAdmin password to run a direct SQL on your
>> application..
>>
>> Customize your app wherein, you run a direct SQL in a set field operation
>> to set a field with $1$ of the SQL statement ==>
>>
>> select count(*) from 
>>
>> Do not use the terminating ; character on your direct SQL as the AR
>> System engine takes care of that..
>>
>> Use that statement in a set field action and set a temp field to return
>> your count to.. This will not limit your count by what your get list limits
>> on your server or your clients are..
>>
>> Joe
>>
>> -Original Message- From: remedyarl...@gmail.com
>> Sent: Thursday, April 26, 2012 5:57 AM Newsgroups:
>> public.remedy.arsystem.general
>>
>>
>> To: arslist@ARSLIST.ORG
>> Subject: Count of records
>>
>> Quick question..
>>
>>
>> Do we have a form in remedy 7.6.X where we can check the count of rows in
>> each table. I know we have a form to check schema ID's but will this also
>> give count of rows. My Getlist query on server is restricted to 2K records
>> only so I have to run 1=1 query on each target form in web mode to get the
>> count. Unfortunately user too do not give the count. Also I don't have read
>> access to DB and client is not ready to share ARAdmin pwd (for security).
>> And as usual no customization allowed.
>>
>> Any help would be appreciated.
>> Sent on my BlackBerry® from Vodafone
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>>   ** **
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>>  Private and confidential as detailed 
>> here.
>> If you cannot access hyperlink, please e-mail sender.
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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AW: Can't access MidTier http://servername/arsys/shared/login.jsp?/arsys/

[Wagner, Christoph]

Dear listers,

 

I also tried to upgrade AR Server and MidTier from 7.1 P8 to 7.1 P 11.
But this also didn't help.

 

Regrads

Christoph

 

 

 

 

 

Von: Wagner, Christoph 
Gesendet: Freitag, 27. April 2012 09:58
An: arslist@ARSLIST.ORG
Betreff: Can't access MidTier
http://servername/arsys/shared/login.jsp?/arsys/ 

 

Dear ARS-List,

 

In our environment we can't access our AR System Server by http-Access.
We get the following error: http Status 500. Today we really didn't do
any Update or system changes.  Two weeks ago we had problems with our
plugin-server. To fix this issue we reinstalled java on our server. 

 

I tried to update to latest java (1.7) and tomcat version (7.0.27) but
this didn't solve the problem.

 

Do you have any ideas how I can solve this problem?

 

If you need further information please contact me.

 

Regards

Christoph Wagner

 

HTTP Status 500 - 



type Exception report

message 

description The server encountered an internal error () that prevented
it from fulfilling this request.

exception 

org.apache.jasper.JasperException: Unable to compile class for JSP: 

 

An error occurred at line: 64 in the jsp file: /shared/login_common.jsp

The method StripOffScriptTag(String) is undefined for the type Validator

61:String iframeurl = null;

62:String requrl =
(String)session.getAttribute(HttpSessionKeys.TARGET_URL);

63:if (requrl == null)

64:requrl =
Validator.StripOffScriptTag(request.getQueryString());

65:if (requrl != null && (requrl.length()>0) && requrl.charAt(0) ==
'/') {

66:int appidx = requrl.indexOf("/apps/");

67:if (appidx != -1) {

 

 

Stacktrace:

 
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHa
ndler.java:93)

 
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.ja
va:330)

 
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:43
5)

org.apache.jasper.compiler.Compiler.compile(Compiler.java:298)

org.apache.jasper.compiler.Compiler.compile(Compiler.java:277)

org.apache.jasper.compiler.Compiler.compile(Compiler.java:265)

 
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.ja
va:564)

 
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.ja
va:302)

 
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)

 
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.27 logs.




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Re: Dev Studio Layout WinXP vs Win7

[Ashish Thakur]

Refer to Microsoft KB to fix font size.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/ms-sans-serif-font-is-bigger/835d20d3-b93d-408b-9245-84bfda341946

OR BMC communities
https://communities.bmc.com/communities/message/240392#240392

Thanks,
Ashish

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Can't access MidTier http://servername/arsys/shared/login.jsp?/arsys/

[Wagner, Christoph]

Dear ARS-List,

 

In our environment we can't access our AR System Server by http-Access.
We get the following error: http Status 500. Today we really didn't do
any Update or system changes.  Two weeks ago we had problems with our
plugin-server. To fix this issue we reinstalled java on our server. 

 

I tried to update to latest java (1.7) and tomcat version (7.0.27) but
this didn't solve the problem.

 

Do you have any ideas how I can solve this problem?

 

If you need further information please contact me.

 

Regards

Christoph Wagner

 

HTTP Status 500 - 



type Exception report

message 

description The server encountered an internal error () that prevented
it from fulfilling this request.

exception 

org.apache.jasper.JasperException: Unable to compile class for JSP: 

 

An error occurred at line: 64 in the jsp file: /shared/login_common.jsp

The method StripOffScriptTag(String) is undefined for the type Validator

61:String iframeurl = null;

62:String requrl =
(String)session.getAttribute(HttpSessionKeys.TARGET_URL);

63:if (requrl == null)

64:requrl =
Validator.StripOffScriptTag(request.getQueryString());

65:if (requrl != null && (requrl.length()>0) && requrl.charAt(0) ==
'/') {

66:int appidx = requrl.indexOf("/apps/");

67:if (appidx != -1) {

 

 

Stacktrace:

 
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHa
ndler.java:93)

 
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.ja
va:330)

 
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:43
5)

org.apache.jasper.compiler.Compiler.compile(Compiler.java:298)

org.apache.jasper.compiler.Compiler.compile(Compiler.java:277)

org.apache.jasper.compiler.Compiler.compile(Compiler.java:265)

 
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.ja
va:564)

 
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.ja
va:302)

 
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)

 
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.27 logs.




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Force Logout after inactivity?

[John Baker]

Joe,

IE tabs: Microsoft have changed the way in which IE handles sessions in
various versions of Window, so you can't rely on a session remaining
when a tab is closed (I think that's true for Windows 7).

The logout problem was previously discussed on ARSlist and I recall
pointing out that the best solution would be that when a browser detects
a session has been killed in the Java webserver, they are prompted for
login credentials (if not using SSO Plugin) and allowed to continue
work. I'd expect some kind of dialog to appear informing them the
session has timed out and asking them if they want to continue where
they left off or quit the application.


John

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