catch the email before it is deleted
dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
Hi, Do you mean deleted from the mail server? You should have a copy in AR System Email Messages, right? When a record has been created in AR System Email Messages, the original mail is always deleted. You might configure your email system to keep a copy of all emails in another mailbox. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
Hello, Are you talking about incomign email fucntionality?? then yes systen deletes the mail from the mailbox once read. You can see it from the log what is happening in the backend and why it giving error. It will be helpful if you can post te error log On Thu, Jul 12, 2012 at 1:50 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Do you mean deleted from the mail server? You should have a copy in AR System Email Messages, right? When a record has been created in AR System Email Messages, the original mail is always deleted. You might configure your email system to keep a copy of all emails in another mailbox. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
The error out entries are stored on AR System Email Error Messages form Thanks and Regards - Shivdatta -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gregory, Malcolm Sent: Thursday, July 12, 2012 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 Add Task form to Application List using the Landing Console
Hi,
I want to add the Task (Search) form to the Application list and make the
Task form open within the Landing Console like other forms.
Ok, I can make the Task form an Entry Point and then open it via the
Applications List but it then doesn't open in the Landing Console.
Looking at how other forms open via the Application list such as Work Order
Search I can't follow the workflow below. What I don't understand is what
triggers the Active Link WOI:WOI:AppListEntryPoint_Search as there are no
execution options.
I assume this Active Link must be triggered by an Active Link Guide but I
can't see this anywhere, is this trigger by something else?
Thanks
Phil
ActiveLink: SHR:LHP:AppList_100_Expand - Thu Jul 12 2012 10:11:49
True actions:
True action: ARACTSetVisibility(80097, true);;ARACTSetVisibility(80162,
true);;ARACTSetVisibility(80135, false);;ARACTSetVisibility(1575,
true);;ARACTSetFocus(80077);;
action 0
ARACTSetVisibility(80097, 1)
action 1
ARACTSetVisibility(80162, 1)
action 2
ARACTSetVisibility(80135, 0)
action 3
ARACTSetVisibility(1575, 1)
action 4
ARACTSetFocus(0, 80077)
*ActiveLink: WOI:WOI:AppListEntryPoint_Search1342084215280 - Thu Jul 12
2012 10:12:09*
True actions:
True action: ARACTProcess(PERFORM-ACTION-ACTIVE-LINK 1 80162,
1);ARACTCallGuide(windowID,@, SHR:LHP:AppListOpenWOIForm_Search, false,
0, false);
action 0
ARACTProcess(PERFORM-ACTION-ACTIVE-LINK 1 80162, 0, 1)
action 1
ARACTCallGuide(0, @, SHR:LHP:AppListOpenWOIForm_Search, false, undefined,
undefined)
ActiveLink: SHR:LHP:AppListOpenWOIForm_Search - Thu Jul 12 2012 10:12:09
True actions:
True action: {char}:F(303647600).S({char}expr:({char}goattype:CharType 4
SearchTicket)){char}:F(304249310).S({char}expr:({char}goattype:CharType 4
WOI:WorkOrder)){char}:F(304249330).S({char}expr:({unbound}null:null)){char}:F(304257880).S({char}expr:({unbound}null:null));ARACTCallGuide(windowID,@,
SHR:LHP:FormOpen, false, 0, false);
action 0
Set-fields 303647600 = SearchTicket
Set-fields 304249310 = WOI:WorkOrder
Set-fields 304249330 =
Set-fields 304257880 =
action 1
ARACTCallGuide(0, @, SHR:LHP:FormOpen, false, undefined, undefined)
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Re: catch the email before it is deleted
if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it. if the option is NO and still the message gets deleted then you probably need to check for the workflow. On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.comwrote: i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
I am concerned by incoming emails and I do not see any AR System Email Error Messages in my ARSystem installation On 7/12/2012 11:42 AM, Rajesh Nair wrote: ** if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it. if the option is NO and still the message gets deleted then you probably need to check for the workflow. On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.com mailto:remedy.man...@gmail.com wrote: i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com mailto:remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FW: TelAlert
Yes you can do it with active link set field action on when submission of ticket if the status of the ticket is urent/high or the user is a VIP $PROCESS$ @@ : D:\Telalert\Telalert.exr -g $Group Name$ -m detials the group name value should be the configuration file of telalert s/w hope this helps you -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: 12 July 2012 5:33 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Telamon was purchased by one company that was subsequently purchased by another company. It is now owned by MIR3. Dave On Jul 11, 2012, at 5:04 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: I seem to remember that TelAlert belonged to Telamon which this article seems to support http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/ but I can't seem to find any information for TelAlert on telamon.com...so I have no clue Paging is really more of 'texting' these days anyway as technology has evolved...I can't tell you the last time I saw someone carrying around a pager. And there are plenty of utilities available on the internet to be able to send and receive textingthe only thing needed on the reply is a command line tool that logs into Remedy and makes the update in the proper placewouldn't be hard to write :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, July 11, 2012 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: TelAlert That’s good too know.. Are they still around? I recall once even coming across a 'free' java based utility that did paging, I do not recall where I found it, but it worked pretty good for sending pages to standard pagers. I do not recall if it could receive any.. It was more like an open source java script from what I recall.. Joe -Original Message- From: Longwing, LJ CTR MDA/IC Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: TelAlert Many moons ago I used TelAlert with two way pagers and updated the Work Log of help desk tickets with the use of a command line tool provided by telalert (if I remember correctly at least) that allowed for such an update into Remedy...if not provided by telalert, it may have even been an ESP tool of the daybut I know for a fact that TelAlert allows for two way communications of SOME sort with pagers going back around a decade. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, July 10, 2012 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: TelAlert I have used EtherPage more than TelAlert, but to the best of my knowledge, they are both one way communication systems that do not know what to do with incoming communication.. You could try to handle incoming communication through email, wherein you could set up an Incoming Mailbox on your Email Engine, and instruct field personnel to use that email for sending responses.. Joe -Original Message- From: Shellman, David Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: TelAlert Salehjee We do use TelAlert to alert for critical issues. However it is with our homegrown app and not ITSM. We also only use one way messaging. Sorry I can't be of more help with your question. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Salehjee Ahmed Sent: Monday, July 09, 2012 8:31 PM To: arslist@ARSLIST.ORG Subject: TelAlert Hi I am trying integrate telalert with ITSM 7.6.x for critical incidents. I would like to know if anyone has successfully done it for group paging and also for 2 way paging. Thanks and I would really appreciate your reply. Salehjee Ahmed. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
Thats was my question Are you talking about incomign email fucntionality?? as said earlier one way is to auto forward this mail which is send to the system to another mailbox, or make a form on creation of Unique id before mail create a backup to a form. more over have you checked what does the error in the email error logs says. why is the mail not being excepted by the system. On Thu, Jul 12, 2012 at 3:32 PM, Remedy Maniac remedy.man...@gmail.comwrote: ** I am concerned by incoming emails and I do not see any AR System Email Error Messages in my ARSystem installation On 7/12/2012 11:42 AM, Rajesh Nair wrote: ** if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it. if the option is NO and still the message gets deleted then you probably need to check for the workflow. On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.comwrote: i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: TelAlert
LOL.now I guess I can't say I 'don't know' anyoneyet, I still have never quite MET you :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 11, 2012 11:17 PM To: arslist@ARSLIST.ORG Subject: Re: TelAlert ** I agree paging is mostly texting these days however there are still some companies that are very dependent on pagers (they are way cheaper than providing cell phones). [cid:image002.jpg@01CD6004.524F5940] On Wed, Jul 11, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil wrote: I seem to remember that TelAlert belonged to Telamon which this article seems to support http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/ but I can't seem to find any information for TelAlert on telamon.com...so I have no clue Paging is really more of 'texting' these days anyway as technology has evolved...I can't tell you the last time I saw someone carrying around a pager. And there are plenty of utilities available on the internet to be able to send and receive textingthe only thing needed on the reply is a command line tool that logs into Remedy and makes the update in the proper placewouldn't be hard to write :) _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image002.jpg
Re: ITSM 7.6.04 Add Task form to Application List using the Landing Console
Phil,
There is an option in an AL Guide (if I remember correctly) that allows you to
enable the AL Guide as an entry pointthen you just add your AL that does
the open window to a specific view and you are good.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Phil
Sent: Thursday, July 12, 2012 3:28 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 Add Task form to Application List using the Landing Console
**
Hi,
I want to add the Task (Search) form to the Application list and make the Task
form open within the Landing Console like other forms.
Ok, I can make the Task form an Entry Point and then open it via the
Applications List but it then doesn't open in the Landing Console.
Looking at how other forms open via the Application list such as Work Order
Search I can't follow the workflow below. What I don't understand is what
triggers the Active Link WOI:WOI:AppListEntryPoint_Search as there are no
execution options.
I assume this Active Link must be triggered by an Active Link Guide but I can't
see this anywhere, is this trigger by something else?
Thanks
Phil
ActiveLink: SHR:LHP:AppList_100_Expand - Thu Jul 12 2012 10:11:49 True actions:
True action: ARACTSetVisibility(80097, true);;ARACTSetVisibility(80162,
true);;ARACTSetVisibility(80135, false);;ARACTSetVisibility(1575,
true);;ARACTSetFocus(80077);; action 0 ARACTSetVisibility(80097, 1) action 1
ARACTSetVisibility(80162, 1) action 2 ARACTSetVisibility(80135, 0) action 3
ARACTSetVisibility(1575, 1) action 4 ARACTSetFocus(0, 80077)
ActiveLink: WOI:WOI:AppListEntryPoint_Search1342084215280 - Thu Jul 12 2012
10:12:09 True actions:
True action: ARACTProcess(PERFORM-ACTION-ACTIVE-LINK 1 80162,
1);ARACTCallGuide(windowID,@, SHR:LHP:AppListOpenWOIForm_Search, false, 0,
false); action 0 ARACTProcess(PERFORM-ACTION-ACTIVE-LINK 1 80162, 0, 1)
action 1 ARACTCallGuide(0, @, SHR:LHP:AppListOpenWOIForm_Search, false,
undefined, undefined)
ActiveLink: SHR:LHP:AppListOpenWOIForm_Search - Thu Jul 12 2012 10:12:09 True
actions:
True action: {char}:F(303647600).S({char}expr:({char}goattype:CharType 4
SearchTicket)){char}:F(304249310).S({char}expr:({char}goattype:CharType 4
WOI:WorkOrder)){char}:F(304249330).S({char}expr:({unbound}null:null)){char}:F(304257880).S({char}expr:({unbound}null:null));ARACTCallGuide(windowID,@,
SHR:LHP:FormOpen, false, 0, false); action 0
Set-fields 303647600 = SearchTicket
Set-fields 304249310 = WOI:WorkOrder
Set-fields 304249330 =
Set-fields 304257880 =
action 1
ARACTCallGuide(0, @, SHR:LHP:FormOpen, false, undefined, undefined) _attend
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Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Howard: While doing something completely different, I ran across this web page: http://www.sap.com/solutions/sme/business-intelligence-crystal-solutions/sap-crystal-server/requirements.epx -- read the part about SAP Crystal Viewer; it may be exactly what you're looking for. --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Monday, July 09, 2012 03:31 To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Hi Howard! We've been using CRExport for years and have even developed a Remedy App around it that schedules reports to be run and uses an escalation to kick off the reports and optionally mail them out in .pdf attachments to users using the AR Email engine. See http://www.rainforestnet.com/crystal-reports-exporter/ Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: 07 July 2012 13:18 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Hi, you can look into this site: http://www.kenhamady.com/bookmarks.html The site list a comparison of tools, some free, for running, viewing, automating, etc for Crystal reports. Hope this helps. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: 06 July 2012 19:59 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Carl, Thanks. We are trying not to push out the user tool at this point. I can see some trying to open incident with it, then say the system is broken. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 06, 2012 2:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Hi, you can still use the User Tool in 7.6.04 to run the Reports, I do this all the time. It is still provided, but is now end of life. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: 06 July 2012 19:46 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
911: Trusted Dataset CMDB _ADDM 7.6.4
Still stuck. Does anyone know how to create a trust relationship with the BMC.ADDM dataset in CMDB 7.6.4? I have looked in several of the BMC technical guides and what is written is not working. The guide states Trusted datasets is listed in the Admin Console (Custom tab) under Foundation - Product/Operational Catalogs - and I do not see Trusted datasets there. Does something have to be installed first? Is there a permission setting that I am missing. I checked the BMC forums - and no info was there. There is a form called PCT:Trusteddataset - so trusted datasets are associated with the Product Catalog application. At first I was wondering if certain patches or some software from the Product Catalog has to be configured first in order to build the trust relationship. However, we have another Test dataset that was set up as a trust already so I am thinking we are configured correctly. Interestingly, the BMC.ADDM dataset does show up in Atrium Core, when I try to create a reconciliation job. From: KathyMorris [mailto:kathymorris...@aol.com] Sent: Wednesday, July 11, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 Trusted Dataset CMDB _ADDM Hi, We created the dataset BMC.ADDM as writeable. We are trying to build the trust relationship between ADDM and the CMDB. However, when I log into the Application Administrator Console, I do not see 'Trusted Datasets' under the Products/ Operational Catalogs section as described in the manual. I am wondering why. When I open the 'Trusted Dataset' form directly - I do not see the BMC.ADDM dataset that was created. I looked in NE:Dataset options also. Any ideas why this is happening. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: TelAlert
We maintain and own end to end telpage infrastructure. Further leveraging verizon, arch. Comm., and other company... All pages via telalert. So you have company ! Dee On Jul 12, 2012, at 9:59 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: ** LOL…..now I guess I can’t say I ‘don’t know’ anyone….yet, I still have never quite MET you J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 11, 2012 11:17 PM To: arslist@ARSLIST.ORG Subject: Re: TelAlert ** I agree paging is mostly texting these days however there are still some companies that are very dependent on pagers (they are way cheaper than providing cell phones). image002.jpg On Wed, Jul 11, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: I seem to remember that TelAlert belonged to Telamon which this article seems to support http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/ but I can't seem to find any information for TelAlert on telamon.com...so I have no clue Paging is really more of 'texting' these days anyway as technology has evolved...I can't tell you the last time I saw someone carrying around a pager. And there are plenty of utilities available on the internet to be able to send and receive textingthe only thing needed on the reply is a command line tool that logs into Remedy and makes the update in the proper placewouldn't be hard to write :) _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Issues w/round robin assignments not working
Server 7.0.01 patch 003 SunOS 5.10 Oracle 10.2.0.2.0 - 64bi We're having issues with round robin/auto assignment for indivuduals in groups that are specified in the Support Group form to have auto assignment turned on. Auto assignment/round robin has stopped assigning individuals for the groups specified. When I restart ARS, it starts assigning individuals again. When I add a new group to be set up for auto-assignment, it never works for them. Only previously configured groups work. Does anyone have any advice on the assignment engine configurations? I'm not sure why this has stopped working properly. We don't have Remedy support and they rely heavily on this round robin feature. Thanks in advance. Rose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DMT 7.6 Validation Error-RESOLVED
Pete
Many thanks for the heads-up!
Cheers
Pete
On Wed, Jul 11, 2012 at 12:50 PM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
**
Glad to help.
** **
There may be other gotchas in the DMT too – I know of one other, the
filter guide AST:DLP:Validate_FG needs the 'EXIT' label moved to after the
filter 'AST:DLP:ValidateProdDict_SetErr'
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran
*Sent:* 11 July 2012 17:46
*To:* arslist@ARSLIST.ORG
*Subject:* Re: DMT 7.6 Validation Error-RESOLVED
** **
** Pete
You're the man!!
Thanks for the help.
Pete
On Tue, Jul 10, 2012 at 11:43 AM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
**
The RunIf of filter SHR:ATR:SetErrorMessage_013_Loop has ('z1D_Parse' !=
$NULL$) AND ('z1D_Parse' != )
Try removing the space from the last term so that it becomes ('z1D_Parse'
!= $NULL$) AND ('z1D_Parse' != )
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran
*Sent:* 10 July 2012 15:59
*To:* arslist@ARSLIST.ORG
*Subject:* DMT 7.6 Validation Error
**
All
I’m attempting to troubleshoot a validation error in the Data Management
tool. The issue is that when I click on a record from the results list in
the COM:LoadCompany form that is flagged as having an error (Error_Flag =
Yes) the record hangs for a while and then ARERR 298 is thrown and the data
is not displayed.
ARERR [298] Too many filters processed during this operation
I can select a non-error flagged record from the results list and the
data will display as expected and without issue. I've tried increasing max
filters to 9 and increasing max stack filter to 10 and the
settings did not resolve the issue.
All thoughts welcome
Thanks
Pete
ar server 75 p7 itsm 76 p1 windows 2008 r2 sql svr 2008 r2
The plugin log does not show an error.
The arerror log only logs arrerr 298.
The filter log is looping the following lines:
Checking SHR:ATR:SetErrorMessage_012 (12)
Checking SHR:ATR:SetErrorMessage_012_First (12)
Checking SHR:ATR:SetErrorMessage_013_Loop (13)
Checking SHR:ATR:ParseErrorCode_011_GetMessage (11)
Log section:
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
0: Goto Action
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
Goto Execution Order: 11
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
/* Tue Jul 10 2012 10:45:51.0510 */ Filter Level:0 Number Of
Filters:29717 Checking SHR:ATR:ParseErrorCode_011_GetMessage (11)
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
-- Passed -- perform actions
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
0: Set Fields
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
z1D_ParseTmp (302767100) =
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
1: Set Fields
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
z1D_Parse (302766900) =
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
2: Set Fields
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
z1D_ParseTmp (302767100) =
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
/* Tue Jul 10 2012 10:45:51.1780 */ Filter Level:0 Number Of
Filters:29718 Checking SHR:ATR:SetErrorMessage_012 (12)
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
-- Failed qualification
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
/* Tue Jul 10 2012 10:45:51.2140 */ Filter Level:0 Number Of
Filters:29719 Checking SHR:ATR:SetErrorMessage_012_First (12)
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
-- Failed qualification
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
/* Tue Jul 10 2012 10:45:51.2520 */ Filter Level:0 Number Of
Filters:29720 Checking SHR:ATR:SetErrorMessage_013_Loop (13)
FLTR TID: 002632 RPC ID: 009425 Queue: Fast
Client-RPC: 390620USER: appadmin
-- Passed -- perform
Re: catch the email before it is deleted
You can change the option to delete outgoing notification messages as well. P On Jul 12, 2012, at 4:20 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Do you mean deleted from the mail server? You should have a copy in AR System Email Messages, right? When a record has been created in AR System Email Messages, the original mail is always deleted. You might configure your email system to keep a copy of all emails in another mailbox. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
You may create a custom Filter and leverage Filter error handler to capture the error so that the transaction is not rolled back. Thanks Mahesh Sent from my iPhone On Jul 12, 2012, at 3:09 AM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Post Upgrade - Server Information is empty
Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
yeah great ... many thanks for your input ... do you have more help on this idea? On 7/12/2012 5:12 PM, Mahesh Chandra wrote: You may create a custom Filter and leverage Filter error handler to capture the error so that the transaction is not rolled back. Thanks Mahesh Sent from my iPhone On Jul 12, 2012, at 3:09 AM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Hi William Thanks for sharing your experience. A couple of questions these parameters need to set in all the AR Server or only on the secondary servers. Secondly should be take the primary server out of the server group before upgrading or it doesn't matter till we select overwrite during primary server upgrade and server group option during secondary server upgrades. Thanks Jaya From: William Rentfrow wrentf...@stratacominc.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 11, 2012 9:18 AM Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group Okay, a couple of things..I have been in the middle of this in Linux and experienced every problem imaginable. Fortunately we now have a good path to work from. First, if you are upgrading in a server group only the primary server should be running when ARS is upgraded. All others should have the services COMPLETELY STOPPED before you run the installer. Second, you need to be setting two environment variables (usually by editing the .profile for the user). These lines need to go in the .profile: BMC_AR_LOADAPP_SKIP=TRUE BMC_LOADAPP_SKIP=TRUE export BMC_AR_LOADAPP_SKIP export BMC_LOADAPP_SKIP This forces the ARS installer - and ALL of the of the application installers (with the partial exception of CMDB) to only put the binaries on the other server group servers. This is awesome because your install time for something like ITSM goes from 10 hours down to 15 minutes. Enjoy ... William Rentfrow wrentf...@stratacominc.com Office - 715-204-3061 Cell - 715-498-5056 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of jaya munjal [jaya_mun...@yahoo.com] Sent: Tuesday, July 10, 2012 7:23 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group Yes this looks to have worked, thanks -- On Mon, Jul 9, 2012 6:02 PM IST Longwing, LJ CTR MDA/IC wrote: Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the email engine on that node and it upgraded just fine for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: how to change RMI port of email engine
Hi Axton Thanks.. yes that was an issue. In our pre prod environment we have multiple ARS Servers and email engine running, therefore we got this issue. Once we stopped the other email service and change the port it works. Cheers Jaya From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 9, 2012 10:53 PM Subject: Re: how to change RMI port of email engine ** You can check if the port is in use using netstat. For example. to see if port 1100 is available: [user@server AREmail]$ netstat -na |grep 1100 *.1100 *.* 0 0 49152 0 LISTEN If you get a line back that says LISTEN, it means that the port is already in use. If you try to use a port that is already in use, I expect that either the email engine will not start or it will start but not respond to admin requests. Axton On Mon, Jul 9, 2012 at 11:24 AM, ITSM.Support itsm.supp...@vyomlabs.com wrote: ** Hi, Yes, we can change RMI Port in emaildeamon.properties. One of the cause of error could be new port number. Please check if new port number is in use. Also please check below steps. 1. Stop the AR Server services 2. Perform the changes in emaildeamon.properties file and save the file 3. Start AR Server services HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: how to change RMI port of email engine ** Hi List Is it possible to change the RMI port on which the email engine is running, I tried changing the port in the emaildeamon.properties file but the email engine did not start. Is there somewhere else where configuration needs to be changes. ARS 7.6.04 SP2 DB - oracle OS - Solaris Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Remedy Developer - Houston, TX - 1 year contract
Please e-mail me with your resume and availability for a phone conversation. *** MUST KNOW HOW TO DEVELOP IN BMC SERVICE REQUEST MANAGEMENT (SRM), BMC AR SYSTEM, OR BMC IT SERVICE MANAGEMENT (ITSM) *** * Develop / configure new service request functionality within BMC Service Request Management (SRM) based on agreed business requirements (includes forms, workflow, alerts, filters, escalations, menus, other related components) * Assist with building integrations to / from SRM (includes web services) * Work closely with project/support team and business resources on design, development, and changes related to SRM functionality * Own resolution of assigned issue tickets, conduct root cause analysis, and recommend / implement fixes * Provide break-fix support for forms workflow within SRM * Document solution design, configurations, and development work * Develop time estimates for work requests as needed This is a 1 year extendable contract and the resource must be able and willing to work ONSITE. No remote. csavi...@teksystems.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Can we change char size of Organisation field across ITSM
hi All, I have a requirement where I need to change the char size of Organisation field in ITSM from 60 to 254 chars. Is there any way where we can do this in one place and it would reflect in all 300+ forms where this field is used. It would be a bad task to do manually, do anyone know a tweak for this or perhaps a utility for the same. There are 4 -5 such OOTB widely used fields which we need to increase size of. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Post Upgrade - Server Information is empty
Jaya, I would enable plugin logging through the ar.conf file. it sounds as if the plugin is having issues connecting/communicating. Review all of your plugin server alias lines in the ar.conf as well, to ensure that the server name is correct (short name not FQDN) for all plugins. Additionally, double-check the armonitor.conf to see that the path to java is correct in all the lines. After that, restart the system and dig into the plugin log files to see what is failing. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Abydos: srd not showing up..
Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] Sent: 12 July 2012 17:07 To: arslist@ARSLIST.ORG Subject: Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 911: Trusted Dataset CMDB _ADDM 7.6.4
I assume you want the CIs arriving in the ADDM dataset to create product catalog entries automatically? Personally I don't recommend this but it just depends on your processes to fix the bad product catalog entries that arrive: - proactively by them failing normalisation and not being allowed to be reconciled then you fixing this using aliases or adding new product catalog entries - allowing the product catalog entries to be created automatically and reconciled then weeding out the bad ones and updating the CMDB CIs To allow CIs in a dataset to create product catalog entries you select the 'Allow new product catalog entry' option for the dataset in the Normalisation Engine configuration. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 12 July 2012 15:09 To: arslist@ARSLIST.ORG Subject: 911: Trusted Dataset CMDB _ADDM 7.6.4 ** Still stuck. Does anyone know how to create a trust relationship with the BMC.ADDM dataset in CMDB 7.6.4? I have looked in several of the BMC technical guides and what is written is not working. The guide states Trusted datasets is listed in the Admin Console (Custom tab) under Foundation - Product/Operational Catalogs - and I do not see Trusted datasets there. Does something have to be installed first? Is there a permission setting that I am missing. I checked the BMC forums - and no info was there. There is a form called PCT:Trusteddataset - so trusted datasets are associated with the Product Catalog application. At first I was wondering if certain patches or some software from the Product Catalog has to be configured first in order to build the trust relationship. However, we have another Test dataset that was set up as a trust already so I am thinking we are configured correctly. Interestingly, the BMC.ADDM dataset does show up in Atrium Core, when I try to create a reconciliation job. From: KathyMorris [mailto:kathymorris...@aol.com] Sent: Wednesday, July 11, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 Trusted Dataset CMDB _ADDM Hi, We created the dataset BMC.ADDM as writeable. We are trying to build the trust relationship between ADDM and the CMDB. However, when I log into the Application Administrator Console, I do not see 'Trusted Datasets' under the Products/ Operational Catalogs section as described in the manual. I am wondering why. When I open the 'Trusted Dataset' form directly - I do not see the BMC.ADDM dataset that was created. I looked in NE:Dataset options also. Any ideas why this is happening. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
Patrick, I'm a little confused. It sounds like you are in the SRM Service Catalog Manager console. So, you went and created a basic SRD and can't see it in the console? Can you create a non-Abydos SRD and have it show up in your Service Catalog Manager console? On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas tom_ker...@bmc.com wrote: ** Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] *Sent:* 12 July 2012 17:07 *To:* arslist@ARSLIST.ORG *Subject:* Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT (kind of): Post Upgrade - Server Information is empty
Matt, You stated that the server name on the plugin configurations should be short name and not FQDN. What's the reason for recommending that? I am asking purely for knowledge. Thanks :) On Thu, Jul 12, 2012 at 11:57 AM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: ** Jaya, ** ** I would enable plugin logging through the ar.conf file… it sounds as if the plugin is having issues connecting/communicating. Review all of your plugin server alias lines in the ar.conf as well, to ensure that the server name is correct (short name not FQDN) for all plugins. Additionally, double-check the armonitor.conf to see that the path to java is correct in all the lines. After that, restart the system and dig into the plugin log files to see what is failing. ** ** Good luck, ** ** Matt ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *jaya munjal *Sent:* Thursday, July 12, 2012 10:21 AM *To:* arslist@ARSLIST.ORG *Subject:* Post Upgrade - Server Information is empty ** ** ** Hi List ** ** We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. ** ** But still the server information remains blank, anyone experience the same issue. ** ** ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 ** ** Thanks Jaya ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Post Upgrade - Server Information is empty
Jaya, I agree with Matt, I've had this problem before and found the solution through the plugin logs. The problem was that there was stuff on the form that didn't work properly. I corrected by manually re-importing the Server Administration def file from the upgrade and telling it to delete extra fields/views, this cleaned up the form and allowed it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
You should be able to find a form with name AR System Email Error Messages, which is an exact replica of AR System Email Messages form, with additional feature(button) to copy entry to AR System Email Messages form. If you do not find it you can re import this form from the def file in the email engine install folder. If I understand correctly you want to catch email errors and reprocess them as they occur without have to resend the email from end user. We have a similar things. We have monitors setup on Email log files and then this form AR System Email Error Messages. Anytime the monitor detects a new line or a new entry then we get alerted. Then we go to AR System Email Error Messages form and look for the error entry, correct the data and then click the button Copy To AR System Email Messages Form. It will create a regular entry in Email form and email engine will pick it up in the next pooling. On Thursday, July 12, 2012 3:02:09 AM UTC-7, Remedy Maniac wrote: ** I am concerned by incoming emails and I do not see any AR System Email Error Messages in my ARSystem installation On 7/12/2012 11:42 AM, Rajesh Nair wrote: ** if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it. if the option is NO and still the message gets deleted then you probably need to check for the workflow. On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.comwrote: i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm On 12/07/2012, at 6:10 PM, Remedy Maniac remedy.man...@gmail.com wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 911: Trusted Dataset CMDB _ADDM 7.6.4
Hi Kathy, Did you try the ADDM training/doc on the subject? You can find it here http://discovery.bmc.com/confluence/display/83/Preparing+BMC+Atrium+CMDB+for+synchronization or http://discovery.bmc.com/confluence/display/ADDMcet/CMDB+Sync, depending on the format you prefer. Hope that helps, Allan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 12 July 2012 15:09 To: arslist@ARSLIST.ORG Subject: 911: Trusted Dataset CMDB _ADDM 7.6.4 ** Still stuck. Does anyone know how to create a trust relationship with the BMC.ADDM dataset in CMDB 7.6.4? I have looked in several of the BMC technical guides and what is written is not working. The guide states Trusted datasets is listed in the Admin Console (Custom tab) under Foundation - Product/Operational Catalogs - and I do not see Trusted datasets there. Does something have to be installed first? Is there a permission setting that I am missing. I checked the BMC forums - and no info was there. There is a form called PCT:Trusteddataset - so trusted datasets are associated with the Product Catalog application. At first I was wondering if certain patches or some software from the Product Catalog has to be configured first in order to build the trust relationship. However, we have another Test dataset that was set up as a trust already so I am thinking we are configured correctly. Interestingly, the BMC.ADDM dataset does show up in Atrium Core, when I try to create a reconciliation job. From: KathyMorris [mailto:kathymorris...@aol.com]mailto:[mailto:kathymorris...@aol.com] Sent: Wednesday, July 11, 2012 12:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: 7.6.4 Trusted Dataset CMDB _ADDM Hi, We created the dataset BMC.ADDM as writeable. We are trying to build the trust relationship between ADDM and the CMDB. However, when I log into the Application Administrator Console, I do not see 'Trusted Datasets' under the Products/ Operational Catalogs section as described in the manual. I am wondering why. When I open the 'Trusted Dataset' form directly - I do not see the BMC.ADDM dataset that was created. I looked in NE:Dataset options also. Any ideas why this is happening. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
it is online, live.. if I just create one non-abydos.. it shows up.. that is what is weird.. SQL, 2003 32bit, windows, On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Patrick, I'm a little confused. It sounds like you are in the SRM Service Catalog Manager console. So, you went and created a basic SRD and can't see it in the console? Can you create a non-Abydos SRD and have it show up in your Service Catalog Manager console? On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas tom_ker...@bmc.comwrote: ** Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] *Sent:* 12 July 2012 17:07 *To:* arslist@ARSLIST.ORG *Subject:* Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
Oh and another guy on the team did the exact same thing.. but he cannot see either.. so I figured this is common.. On Thu, Jul 12, 2012 at 1:16 PM, patrick zandi remedy...@gmail.com wrote: it is online, live.. if I just create one non-abydos.. it shows up.. that is what is weird.. SQL, 2003 32bit, windows, On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury taufc...@gmail.comwrote: ** Patrick, I'm a little confused. It sounds like you are in the SRM Service Catalog Manager console. So, you went and created a basic SRD and can't see it in the console? Can you create a non-Abydos SRD and have it show up in your Service Catalog Manager console? On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas tom_ker...@bmc.comwrote: ** Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] *Sent:* 12 July 2012 17:07 *To:* arslist@ARSLIST.ORG *Subject:* Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
Hi Patrick, Just to make sure I understand your issue, this is the procedure for creating an Abydos based SRD.. 1. You create an Abydos process, n the process properties, the request field is set to SRM:Request. 2. Put the process into Live 3. On the SRM Service Catalog Manager console, create a new SRD 4. Give it a name and description 5. Click 'Select' to open up the select process dialog 6. You should see the 'Use Designer Process' checkbox in the top right of the dialog. Checking this should give you a list of your available Live processes for SRM 7. Select your process from this list. Can you confirm that having following these steps you are unable to see the process you created in this list? Tom Kerman Senior Developer BMC Software, Inc. [cid:image001.png@01CD605B.A7605090]http://www.bmc.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 12 July 2012 18:16 To: arslist@ARSLIST.ORG Subject: Re: Abydos: srd not showing up.. ** it is online, live.. if I just create one non-abydos.. it shows up.. that is what is weird.. SQL, 2003 32bit, windows, On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Patrick, I'm a little confused. It sounds like you are in the SRM Service Catalog Manager console. So, you went and created a basic SRD and can't see it in the console? Can you create a non-Abydos SRD and have it show up in your Service Catalog Manager console? On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas tom_ker...@bmc.commailto:tom_ker...@bmc.com wrote: ** Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.commailto:remedy...@gmail.com] Sent: 12 July 2012 17:07 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: TelAlert
Also, Hospitals still need pagers since Cell signals can interfere with medical monitors. Then add the lead in the walls and makes it harder to get a cell signal. J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 11, 2012 10:17 PM To: arslist@ARSLIST.ORG Subject: Re: TelAlert ** I agree paging is mostly texting these days however there are still some companies that are very dependent on pagers (they are way cheaper than providing cell phones). On Wed, Jul 11, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: I seem to remember that TelAlert belonged to Telamon which this article seems to support http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/ but I can't seem to find any information for TelAlert on telamon.com...so I have no clue Paging is really more of 'texting' these days anyway as technology has evolved...I can't tell you the last time I saw someone carrying around a pager. And there are plenty of utilities available on the internet to be able to send and receive textingthe only thing needed on the reply is a command line tool that logs into Remedy and makes the update in the proper placewouldn't be hard to write :) _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpg
Re: catch the email before it is deleted
Serouche, You didn't state what version ARS. The AR System Email Error Messages form was introduced in the 7.6.x version of ARS. Unless you have custom workflow the default escalation leaves inbound emails in the AR System Email Messages form for a couple of days before deleting them. The original email is an attachment on the Advanced Options - Attachment Alternatives tab Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, July 12, 2012 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted ** You should be able to find a form with name AR System Email Error Messages, which is an exact replica of AR System Email Messages form, with additional feature(button) to copy entry to AR System Email Messages form. If you do not find it you can re import this form from the def file in the email engine install folder. If I understand correctly you want to catch email errors and reprocess them as they occur without have to resend the email from end user. We have a similar things. We have monitors setup on Email log files and then this form AR System Email Error Messages. Anytime the monitor detects a new line or a new entry then we get alerted. Then we go to AR System Email Error Messages form and look for the error entry, correct the data and then click the button Copy To AR System Email Messages Form. It will create a regular entry in Email form and email engine will pick it up in the next pooling. -Original Message- On Thursday, July 12, 2012 3:02:09 AM UTC-7, Remedy Maniac wrote: ** I am concerned by incoming emails and I do not see any AR System Email Error Messages in my ARSystem installation -Original Message- On 7/12/2012 11:42 AM, Rajesh Nair wrote: ** if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it. if the option is NO and still the message gets deleted then you probably need to check for the workflow. -Original Message- On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac remedy.man...@gmail.com wrote: i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers -Original Message- On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm -Original Message- On 12/07/2012, at 6:10 PM, Remedy Maniac wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
I found it.. It was in the Abydos Sample.. Why is it going there ? On Thu, Jul 12, 2012 at 1:30 PM, Kerman, Thomas tom_ker...@bmc.com wrote: ** Hi Patrick, ** ** Just to make sure I understand your issue, this is the procedure for creating an Abydos based SRD.. ** ** **1. **You create an Abydos process, n the process properties, the request field is set to SRM:Request. **2. **Put the process into Live **3. **On the SRM Service Catalog Manager console, create a new SRD* *** **4. **Give it a name and description **5. **Click ‘Select’ to open up the select process dialog **6. **You should see the ‘Use Designer Process’ checkbox in the top right of the dialog. Checking this should give you a list of your available Live processes for SRM **7. **Select your process from this list. ** ** Can you confirm that having following these steps you are unable to see the process you created in this list? ** ** *Tom Kerman* Senior Developer BMC Software, Inc. [image: cid:image001.gif@01CC60B2.00767470] http://www.bmc.com/ ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* 12 July 2012 18:16 *To:* arslist@ARSLIST.ORG *Subject:* Re: Abydos: srd not showing up.. ** ** ** it is online, live.. if I just create one non-abydos.. it shows up.. that is what is weird.. SQL, 2003 32bit, windows, On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Patrick, I'm a little confused. It sounds like you are in the SRM Service Catalog Manager console. So, you went and created a basic SRD and can't see it in the console? Can you create a non-Abydos SRD and have it show up in your Service Catalog Manager console? ** ** On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas tom_ker...@bmc.com wrote: ** Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] *Sent:* 12 July 2012 17:07 *To:* arslist@ARSLIST.ORG *Subject:* Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
retrieving enumerated (selection list) ID integer instead of value in filter action
My integration partner needs the urgency and impact value ID passed to them instead of the value/alias character string. How do I do this in a filter action? $urgency$ will always give me the value associated with ID=2000 (2-High), but I want it to return the ID value 2000. Do I have to set urgency to a temp integer field first, to get the ID? I would have thought it would have been something simple like $urgency$.ID Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: retrieving enumerated (selection list) ID integer instead of value in filter action
Probably have to do a set field if urgency = High set field temp_urgency = 2000. Also pay attention to your partner's data type. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, July 12, 2012 3:01 PM To: arslist@ARSLIST.ORG Subject: retrieving enumerated (selection list) ID integer instead of value in filter action ** My integration partner needs the urgency and impact value ID passed to them instead of the value/alias character string. How do I do this in a filter action? $urgency$ will always give me the value associated with ID=2000 (2-High), but I want it to return the ID value 2000. Do I have to set urgency to a temp integer field first, to get the ID? I would have thought it would have been something simple like $urgency$.ID Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: retrieving enumerated (selection list) ID integer instead of value in filter action
For selection fields, I think you can set the selection field into an integer field and you will get the int value. Check me on that. Axton Grams On Thu, Jul 12, 2012 at 2:07 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Probably have to do a set field if urgency = “High” set field temp_urgency = 2000. Also pay attention to your partner’s data type. ** ** Mark ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C *Sent:* Thursday, July 12, 2012 3:01 PM *To:* arslist@ARSLIST.ORG *Subject:* retrieving enumerated (selection list) ID integer instead of value in filter action ** ** ** ** ** My integration partner needs the urgency and impact value ID passed to them instead of the value/alias character string. ** ** How do I do this in a filter action? ** ** $urgency$ will always give me the value associated with ID=2000 (2-High), but I want it to return the ID value 2000. ** ** Do I have to set urgency to a temp integer field first, to get the ID? ** ** I would have thought it would have been something simple like $urgency$.ID ** ** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com ** ** The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AR Server License and HostID Question
** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.com http://www.aggregate-us.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR Server License and HostID Question
There was a bug in one release of 7.6 where it pulls the WRONG MAC address from the server BIOS in Win2K8 (does not happen on Win2K3) and was not possible to control; they were using an outdated cmd line utility that obtained a different response from the OS. I think it was fixed in a patch, but we bailed on Win2K8 for that and other reasons and stayed on Win2K3. There should be a KB article on it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, July 12, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: AR Server License and HostID Question ** ** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. [http://us.mg6.mail.yahoo.com/neo/Image1.gif] Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.commailto:rick.sh...@aggregate-us.com http://www.aggregate-us.comhttp://www.aggregate-us.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR Server License and HostID Question
We're using W2K8 pm VM ESX and did not have this issue with 7.6.04 sp2 or sp3 Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of strauss Sent: Thursday, July 12, 2012 2:38 PM To: arslist@arslist.org Subject: Re: AR Server License and HostID Question ** There was a bug in one release of 7.6 where it pulls the WRONG MAC address from the server BIOS in Win2K8 (does not happen on Win2K3) and was not possible to control; they were using an outdated cmd line utility that obtained a different response from the OS. I think it was fixed in a patch, but we bailed on Win2K8 for that and other reasons and stayed on Win2K3. There should be a KB article on it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, July 12, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: AR Server License and HostID Question ** ** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. http://us.mg6.mail.yahoo.com/neo/Image1.gif Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.com mailto:rick.sh...@aggregate-us.com http://www.aggregate-us.com http://www.aggregate-us.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: retrieving enumerated (selection list) ID integer instead of value in filter action
Andrew, I believe if you do as you suggested and set it to an int field you will get what you are looking forbut I also agree that a .ID type of thing would be beneficial :)maybe submit an RFE...I would vote for it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, July 12, 2012 1:01 PM To: arslist@ARSLIST.ORG Subject: retrieving enumerated (selection list) ID integer instead of value in filter action ** My integration partner needs the urgency and impact value ID passed to them instead of the value/alias character string. How do I do this in a filter action? $urgency$ will always give me the value associated with ID=2000 (2-High), but I want it to return the ID value 2000. Do I have to set urgency to a temp integer field first, to get the ID? I would have thought it would have been something simple like $urgency$.ID Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR Server License and HostID Question
While I can't answer the Win2k8 part I do know that some NIC adapters (I know the Intel ones do) have the ability to accept a Locally Administered Address for the MAC address. It is usually located in the Advanced tab of the properties of the Network Adapter device. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, July 12, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: AR Server License and HostID Question ** Hi All - I am getting confusing information about the Remedy HostID for license keys. We are running on Wintel 2K8 and VM ESX platform as a guest OS. The HostID that shows up in the top right corner of the License screen is 00505688. In the properties of the active NIC for the AR server, it reads: 0050568800FF. Does Remedy interpret the FF as 00 in its HostID value? Our support partner is telling me that we can enter any HostID into the NIC properties, which I don't see as an available option. Rick Sharp IT Services Team Lead Holcim, North American Service Center 1707 Cole Blvd Suite 100 Golden,CO 80401 Tel: 303-716-5306 Cell: 720-289-8535 Fax: 855-247-3690 Email: rick.sh...@aggregate-us.com http://www.aggregate-us.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Post Upgrade - Server Information is empty
Yep. We also had the same issue after upgrade to 7.5 from 7.01. Re-import the Server Administrator forms fixed the problem. On Thu, Jul 12, 2012 at 9:40 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Jaya, I agree with Matt, I've had this problem before and found the solution through the plugin logs. The problem was that there was stuff on the form that didn't work properly. I corrected by manually re-importing the Server Administration def file from the upgrade and telling it to delete extra fields/views, this cleaned up the form and allowed it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Post Upgrade - Server Information is empty ** Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar server as well as ar plugin services. But still the server information remains blank, anyone experience the same issue. ARS 7.1 upgrade to ARS 7.6.04 SP2 DB - Oracle 10.2 OS - Solaris 9 Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: retrieving enumerated (selection list) ID integer instead of value in filter action
Thanks, that did work (force section into integer/numeric field). Found another solution too - go against a View - the DB value is the integer, but then all the date fields are integers too - :S Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, July 12, 2012 2:55 PM To: arslist@arslist.org Subject: Re: retrieving enumerated (selection list) ID integer instead of value in filter action Andrew, I believe if you do as you suggested and set it to an int field you will get what you are looking forbut I also agree that a .ID type of thing would be beneficial :)maybe submit an RFE...I would vote for it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, July 12, 2012 1:01 PM To: arslist@ARSLIST.ORG Subject: retrieving enumerated (selection list) ID integer instead of value in filter action ** My integration partner needs the urgency and impact value ID passed to them instead of the value/alias character string. How do I do this in a filter action? $urgency$ will always give me the value associated with ID=2000 (2-High), but I want it to return the ID value 2000. Do I have to set urgency to a temp integer field first, to get the ID? I would have thought it would have been something simple like $urgency$.ID Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
VM Processors, one or two?
Good afternoon everyone. We're in the process of building a virtual server for a very small ITSM/CMDB/ADDM installation. BMC's hardware docs state that the server should have two processors. We're thinking that we can get by with only one. Any thoughts? Thank you in advance. Drew Shuller Remedy Admin/Developer Soto Cano Air Base Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: VM Processors, one or two?
Drew, you are at a base.. come on.. 2 cpu's with loads of RAM.. minimum.. you might be able to get away with 1 but your going to have contention.. so just tell the commander, don't be such a cheap skate.. On Thu, Jul 12, 2012 at 6:05 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon everyone. We're in the process of building a virtual server for a very small ITSM/CMDB/ADDM installation. BMC's hardware docs state that the server should have two processors. We're thinking that we can get by with only one. Any thoughts? Thank you in advance. Drew Shuller Remedy Admin/Developer Soto Cano Air Base Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: VM Processors, one or two?
The ITSM/CMDB is very bulky and there are lot of sub processes like reconciliation,normalization, aie, fts etc... I would suggest you follow BMCs hardware requirement to have better performance in your production env. The last time I spoke to our SA he told me that in a Virtual machine a CPU cannot be compared to physical CPU on one to one basis. In VM ESX basically the SA will create a number of logical partitions from one physical CPU. For example if the physical server has X cpus the SAs can logically make them as 2X or 3X or nX virtual CPUs shared accross number of VMs carved out from that physical server. So only your SA can provide proper guidance on how good is your virtual CPU depending on how he sized the VMs when he created those. The good thing is even if you start with one and since there are VMs you can easily add another cpu if you see bottleneck. On Thursday, July 12, 2012 3:05:44 PM UTC-7, Drew wrote: ** Good afternoon everyone. We're in the process of building a virtual server for a very small ITSM/CMDB/ADDM installation. BMC's hardware docs state that the server should have two processors. We're thinking that we can get by with only one. Any thoughts? Thank you in advance. Drew Shuller Remedy Admin/Developer Soto Cano Air Base Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: VM Processors, one or two?
If it is version 7.6 or later the 4 Cores so one CPU with 4 cores will work it also needs 4 GB RAM these should be dedicated. ADDM is an appliance and it will need to have dedicated Cores and RAM, you need to check the ADDM manuals. -Original Message- From: Drew Shuller drew.shul...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jul 12, 2012 7:51 pm Subject: VM Processors, one or two? **Good afternoon everyone. We're in the process of building a virtual server for a very small ITSM/CMDB/ADDM installation. BMC's hardware docs state that the server should have two processors. We're thinking that we can get by with only one. Any thoughts? Thank you in advance. Drew Shuller Remedy Admin/Developer Soto Cano Air Base Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: VM Processors, one or two?
Lol I thought this was 3 different vms Ha ha ha Sent from my iPhone On Jul 12, 2012, at 20:26, Roger Justice rjust2...@aol.com wrote: ** If it is version 7.6 or later the 4 Cores so one CPU with 4 cores will work it also needs 4 GB RAM these should be dedicated. ADDM is an appliance and it will need to have dedicated Cores and RAM, you need to check the ADDM manuals. -Original Message- From: Drew Shuller drew.shul...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jul 12, 2012 7:51 pm Subject: VM Processors, one or two? ** Good afternoon everyone. We're in the process of building a virtual server for a very small ITSM/CMDB/ADDM installation. BMC's hardware docs state that the server should have two processors. We're thinking that we can get by with only one. Any thoughts? Thank you in advance. Drew Shuller Remedy Admin/Developer Soto Cano Air Base Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: VM Processors, one or two?
It all depends on how much time you want to spend waiting on the CMDB. You can try 1, but if you start to hit timeouts (which, btw, probably means some type of unrecoverable or a PITA to recover failure), I would suggest you bump it up to 2. The installation process alone will probably time out; if it does, start over completely, and bump it up to 2. With Remedy and all the various subsystems, the server benefits greatly from multiple CPUs, but the CPU's will spend a lot of time idle. Remedy, with the way it is structured (esp. the ITSM subsystems), benefits from having lots of resources available, when it needs them; otherwise it will appear to be idle. I can't believe that the server timeout (5 minutes, I think -- 300 seconds) is still not a configurable parameter. Axton Grams On Thu, Jul 12, 2012 at 5:05 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon everyone. We're in the process of building a virtual server for a very small ITSM/CMDB/ADDM installation. BMC's hardware docs state that the server should have two processors. We're thinking that we can get by with only one. Any thoughts? Thank you in advance. Drew Shuller Remedy Admin/Developer Soto Cano Air Base Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 911: Trusted Dataset CMDB _ADDM 7.6.4
Hi, These are the exact steps that I was referring to. The issue is that step #5 (below) does not exist. It is not possible to select Trusted dataset is not under Product Catalog - because it does not exist. The question is why? Or where can I go to select the trusted dataset as BMC.ADDM? How do I create the trust relationship? version 7.6.00 or later. Checking the BMC.ADDM dataset configuration When using ITSM 7.0 with a backwards compatibility patch, you also need to ensure that the BMC.ADDM dataset is trusted. To do this: 1. Access the Home page from BMC Remedy User or a browser. 2. Access the Application Administration Console. 3. Go to the Custom Configuration page. 4. From Foundation, select Products / Operational Catalogs. 5. Select Trusted Datasets for Product Catalog and click Open. 6. Select the BMC.ADDM dataset for Dataset Name and save the record. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mertner, Allan Sent: Thursday, July 12, 2012 1:09 PM To: arslist@ARSLIST.ORG Subject: Re: 911: Trusted Dataset CMDB _ADDM 7.6.4 ** Hi Kathy, Did you try the ADDM training/doc on the subject? You can find it here http://discovery.bmc.com/confluence/display/83/Preparing+BMC+Atrium+CMDB+for +synchronization or http://discovery.bmc.com/confluence/display/ADDMcet/CMDB+Sync, depending on the format you prefer. Hope that helps, Allan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 12 July 2012 15:09 To: arslist@ARSLIST.ORG Subject: 911: Trusted Dataset CMDB _ADDM 7.6.4 ** Still stuck. Does anyone know how to create a trust relationship with the BMC.ADDM dataset in CMDB 7.6.4? I have looked in several of the BMC technical guides and what is written is not working. The guide states Trusted datasets is listed in the Admin Console (Custom tab) under Foundation - Product/Operational Catalogs - and I do not see Trusted datasets there. Does something have to be installed first? Is there a permission setting that I am missing. I checked the BMC forums - and no info was there. There is a form called PCT:Trusteddataset - so trusted datasets are associated with the Product Catalog application. At first I was wondering if certain patches or some software from the Product Catalog has to be configured first in order to build the trust relationship. However, we have another Test dataset that was set up as a trust already so I am thinking we are configured correctly. Interestingly, the BMC.ADDM dataset does show up in Atrium Core, when I try to create a reconciliation job. From: KathyMorris [mailto:kathymorris...@aol.com] Sent: Wednesday, July 11, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 Trusted Dataset CMDB _ADDM Hi, We created the dataset BMC.ADDM as writeable. We are trying to build the trust relationship between ADDM and the CMDB. However, when I log into the Application Administrator Console, I do not see 'Trusted Datasets' under the Products/ Operational Catalogs section as described in the manual. I am wondering why. When I open the 'Trusted Dataset' form directly - I do not see the BMC.ADDM dataset that was created. I looked in NE:Dataset options also. Any ideas why this is happening. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Weird Normalization behaviour
Hello All, I have an issue while normalizing entries in product CI. When I create entry through AIE tool, it does not normalize When the same entries are created manually, they get normalize. Here, I have checked all configurations - 1)Normalization configuration 2)NE:ProductAlias form 3)Product catalog entry The entries created manually and via AIE are same. Kindly suggest what could be the reason ? With Regards, Anuj Dua 199 6596 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
