Re: Single to Multi-tenancy Conversion

[ITSM.Support]

Hi,

 

When we change from Single-tenancy to Multi-Tenancy, we need to do the bulk
updates. You can use AR Import/DMT for bulk updates

 

Apart from this BMC Migrator would be the best choice for data replication.

 

--

Regards,

Amol Londhe

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:  mailto:i...@vyomlabs.com i...@vyomlabs.com  || Web Site:
http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, August 08, 2012 2:53 AM
To: arslist@ARSLIST.ORG
Subject: Single to Multi-tenancy Conversion

 

** Hi Everyone, 

 

What is the best way to convert a single tenancy ITSM installation to a
multi-tenancy installation?

 

Does it make sense to export the data out of the system into spreadsheets
make our changes '

and then use the ITSM Data Management tool to import / validate the changed
data?

 

or is there a better way?

 

Then once the system is converted what is the best way to replicate the data
to other

servers like qa and prod?

 

Thanks,

TekkyTommy

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Goodbye to my signature

[Jose Manuel Huerta Guillén]

Hi listers,

After I noticed that you hate even more than me (if that is possible) my
corporate signature, I created a new mail account only for ARSlist... with
no graphic signatures.

:)

Regards,

Jose Manuel Huerta
http://theremedyforit.com/

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: EXTERNAL: Help on archiving data.

[Robin Mathew]

Thanks for the reply.

I have two options infront of me.

 1) Use DB Script
 2) Use RRRchive

Can you please let me know the advantages of RRRchive over DB script for 
archiving?

Regards
Robin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: EXTERNAL: Help on archiving data.

[Jose Manuel Huerta Guillén]

RRR|Chive will use ARS API. That means that the workflow will be fired and
it can be slow (because of your ARS server, not because RRR|Chive. Also
both source and destiny must be ARS servers (can be the same).

DB is faster but you are doing things outside ARS. That means that it's not
supported, that you can corrupt the ARS database if not done well and some
other risks.

If speed of archiving is a concern... then DB is the only option to go
faster.

Jose Manuel Huerta
http://theremedyforit.com/




On Wed, Aug 8, 2012 at 1:35 PM, Robin Mathew robi...@rediffmail.com wrote:

 RRRchiv

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: EXTERNAL: Help on archiving data.

[Misi Mladoniczky]

Hi,

There is an option to disable workflow on the target form:
target_disablemergefltr = YES

There is also an option for the delete in the source form:
source_disabledeletefltr = YES

The problem with the delete-filter is that RRR|Chive needs to disable the
filter completely, and that is an admin change. Instead you can add this
to any Delete-filter on the forms you are archiving:
Execute on: Delete
Run if: (...) AND $CLIENT-TYPE$ != 

Finally, RRR|Chive can archive things to ARX flat files, which do not
require a Remedy target.

You can then, as I mentioned earlier, use RRR|ArxToHTML to create HTML web
pages of the ARX-files, which can be accessed with any browser. Either on
a web server or on a file system: http://rrr.se/itsmdoc/itsm764arxhtml/

And yes, it can be a little bit slower to use the API, but the pros
definitely outweighs the cons I think.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 RRR|Chive will use ARS API. That means that the workflow will be fired and
 it can be slow (because of your ARS server, not because RRR|Chive. Also
 both source and destiny must be ARS servers (can be the same).

 DB is faster but you are doing things outside ARS. That means that it's
 not
 supported, that you can corrupt the ARS database if not done well and some
 other risks.

 If speed of archiving is a concern... then DB is the only option to go
 faster.

 Jose Manuel Huerta
 http://theremedyforit.com/




 On Wed, Aug 8, 2012 at 1:35 PM, Robin Mathew robi...@rediffmail.com
 wrote:

 RRRchiv

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: EXTERNAL: Help on archiving data.

[Jose Manuel Huerta Guillén]

Agree

Jose Manuel Huerta
http://theremedyforit.com/




On Wed, Aug 8, 2012 at 1:41 PM, Misi Mladoniczky m...@rrr.se wrote:



 You can then, as I mentioned earlier, use RRR|ArxToHTML to create HTML web
 pages of the ARX-files, which can be accessed with any browser. Either on
 a web server or on a file system: http://rrr.se/itsmdoc/itsm764arxhtml/

 And yes, it can be a little bit slower to use the API, but the pros
 definitely outweighs the cons I think.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Delay-recache time entry in the ar.cfg file

[Bhimineni Ravibabu]

**
Please let me know what is the use of Delay-recache time entry in the ar.cfg file.Thanks  RegardsRavibabu Bhimineni


This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery.
If you receive this email by mistake, please advise the sender and cancel it immediately.
Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures.
Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited.
_
* Steria Limited, number 4077975;
Steria Recruitment Limited, number 1437998.
Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH
_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Delay-recache time entry in the ar.cfg file

[Longwing, LJ CTR MDA/IC]

Ok...no matter the cache mode of the server, when you make a change, the server 
starts an action to re-cache the objects (differing method depending on your 
current cache mode)but basically speaking, while the cache is re-building, 
you can't make another change to it.  So, when you are making many changes to a 
system, you don't want it to continually re-cache, so if you set a delay, and 
then make say 5 changes in 1 min, at the end of the delay, there is a single 
re-cache instead of 5 of them

Make sense?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Delay-recache time entry in the ar.cfg file

** 
Please let me know what is the use of Delay-recache time entry in the ar.cfg 
file.
 

Thanks  Regards
Ravibabu Bhimineni




This email originates from Steria*. It, and any attachments, may contain 
confidential information and may be subject to copyright or other intellectual 
property rights. It is only for the use of the addressee(s). You may not copy, 
forward, disclose, save or otherwise use it in any way if you are not the 
addressee(s) or responsible for delivery.
If you receive this email by mistake, please advise the sender and cancel it 
immediately.
Steria may monitor the content of emails within its network to ensure 
compliance with its policies and procedures.
Any email is susceptible to alteration and its integrity cannot be assured. 
Steria shall not be liable if the message is altered, modified, falsified, or 
edited.
_
* Steria Limited, number 4077975;
Steria Recruitment Limited, number 1437998.
Registered in England and Wales; registered office Three Cherry Trees Lane, 
Hemel Hempstead, Hertfordshire HP2 7AH
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Delay-recache time entry in the ar.cfg file

[Goodall, Andrew C]

I believe 5 min delay is the recommended value

Delay-Recache-Time: 300 

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, August 08, 2012 9:05 AM
To: arslist@arslist.org
Subject: Re: Delay-recache time entry in the ar.cfg file

Ok...no matter the cache mode of the server, when you make a change, the server 
starts an action to re-cache the objects (differing method depending on your 
current cache mode)but basically speaking, while the cache is re-building, 
you can't make another change to it.  So, when you are making many changes to a 
system, you don't want it to continually re-cache, so if you set a delay, and 
then make say 5 changes in 1 min, at the end of the delay, there is a single 
re-cache instead of 5 of them

Make sense?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Delay-recache time entry in the ar.cfg file

** 
Please let me know what is the use of Delay-recache time entry in the ar.cfg 
file.
 

Thanks  Regards
Ravibabu Bhimineni




This email originates from Steria*. It, and any attachments, may contain 
confidential information and may be subject to copyright or other intellectual 
property rights. It is only for the use of the addressee(s). You may not copy, 
forward, disclose, save or otherwise use it in any way if you are not the 
addressee(s) or responsible for delivery.
If you receive this email by mistake, please advise the sender and cancel it 
immediately.
Steria may monitor the content of emails within its network to ensure 
compliance with its policies and procedures.
Any email is susceptible to alteration and its integrity cannot be assured. 
Steria shall not be liable if the message is altered, modified, falsified, or 
edited.
_
* Steria Limited, number 4077975;
Steria Recruitment Limited, number 1437998.
Registered in England and Wales; registered office Three Cherry Trees Lane, 
Hemel Hempstead, Hertfordshire HP2 7AH
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged 
material.  If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
dissemination, distribution or copying of this message including any 
attachments is strictly prohibited.  If you are not the intended
recipient, please contact the sender and delete the material from any
computer.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

On Behalf of Permissions Error

[Shawn Rosenberry]

Greetings

Environment
ARSystem 7.6.4 Patch 2
Mid-Tier 7.6.4 Patch 3
SQL Server 2005
MS Server 2008
Submitter Mode Locked

Here is the issue

We have the system configured so that anyone can request On behalf of
using the SRM tool for anyone else.  In our 7.5 environment we never had
any issues.  It works like this

Joe submits a ticket on behalf of Karen no problem
Kevin submits a new ticket on behalf of Karen we receive the error
Joe submits a second ticket for Karen no problem

The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form,
the first person creating on behalf of creates a new entry so there is no
problem, the second; however, receives the error when OTB workflow attempts
to update this record.

The workflow was identical in 7.5 and it updated the record in the form
without any problems.  According to BMC 7.6.4 documentation, An individual
with a BMC Remedy AR System Read license can act on-behalf-of another
individual, group, or company. .  This would lead me to believe it should
still work with SRM even though users without write licenses can not
normally update a record in a form.  Has anyone else seen this issue?

Regards,

Shawn Rosenberry
Lyondellbasell

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: IBRSD and Multiple BEM servers

[Jamie]

Yeah, we had to build a custom assignment lookup form for the IBRSD integration 
because we had many different assignments for the events.  Basically it looks 
up the form to match specific event tiers, if it finds a match, it uses the 
support group assignment that entry has and any operational or resolution 
categorizations to create the incident.  If it doesn't find a match, it's 
assigned to a default support group.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: On Behalf of Permissions Error

[Longwing, LJ CTR MDA/IC]

Shawn,
There is only one exception that I'm aware of to the read-only cannot modify a 
record it didn't create, and that exception is to be able to change the 
password on their own account.  I would contact BMC regarding this because to 
the best of my knowledge, it's not possible for a read user to modify a record 
where their name is not in the submitter field.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Rosenberry
Sent: Wednesday, August 08, 2012 8:19 AM
To: arslist@ARSLIST.ORG
Subject: On Behalf of Permissions Error

**
Greetings
 
Environment
ARSystem 7.6.4 Patch 2
Mid-Tier 7.6.4 Patch 3
SQL Server 2005
MS Server 2008
Submitter Mode Locked
 
Here is the issue
 
We have the system configured so that anyone can request On behalf of using 
the SRM tool for anyone else.  In our 7.5 environment we never had any issues.  
It works like this
 
Joe submits a ticket on behalf of Karen no problem Kevin submits a new ticket 
on behalf of Karen we receive the error Joe submits a second ticket for Karen 
no problem
 
The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form, the 
first person creating on behalf of creates a new entry so there is no problem, 
the second; however, receives the error when OTB workflow attempts to update 
this record.  
 
The workflow was identical in 7.5 and it updated the record in the form without 
any problems.  According to BMC 7.6.4 documentation, An individual with a BMC 
Remedy AR System Read license can act on-behalf-of another individual, group, 
or company. .  This would lead me to believe it should still work with SRM 
even though users without write licenses can not normally update a record in a 
form.  Has anyone else seen this issue?
 
Regards,
 
Shawn Rosenberry
Lyondellbasell
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: On Behalf of Permissions Error

[Sylvain YVON]

Shawn,
Have you set the Submitter Mode to Locked on your new server ?

On Wed, Aug 8, 2012 at 4:19 PM, Shawn Rosenberry smrosenbe...@gmail.com wrote:
 **
 Greetings

 Environment
 ARSystem 7.6.4 Patch 2
 Mid-Tier 7.6.4 Patch 3
 SQL Server 2005
 MS Server 2008
 Submitter Mode Locked

 Here is the issue

 We have the system configured so that anyone can request On behalf of
 using the SRM tool for anyone else.  In our 7.5 environment we never had any
 issues.  It works like this

 Joe submits a ticket on behalf of Karen no problem
 Kevin submits a new ticket on behalf of Karen we receive the error
 Joe submits a second ticket for Karen no problem

 The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form,
 the first person creating on behalf of creates a new entry so there is no
 problem, the second; however, receives the error when OTB workflow attempts
 to update this record.

 The workflow was identical in 7.5 and it updated the record in the form
 without any problems.  According to BMC 7.6.4 documentation, An individual
 with a BMC Remedy AR System Read license can act on-behalf-of another
 individual, group, or company. .  This would lead me to believe it should
 still work with SRM even though users without write licenses can not
 normally update a record in a form.  Has anyone else seen this issue?

 Regards,

 Shawn Rosenberry
 Lyondellbasell
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: EXTERNAL: Help on archiving data.

[Robin Mathew]

Thanks Misi and Jose for your reply.

Misi,

Changing the Filter qualification on the source form is a good idea.

If I propose RRRchive as a solution for archiving,the first concern comes in 
everyone's mind will be the performance impact on the application server as it 
uses API.

Can you please let me know your more suggestions for overcoming application 
slowness?

Regards
Robin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Skip Navigation Question

[Peter Joran]

Tim
It helps indeed.

Thanks
Pete

On Mon, Aug 6, 2012 at 2:18 PM, Timothy Powell 
timothy.pow...@pbs-consulting.com wrote:

 **

 We played with this a while back. One of the solutions we played with, we
 called a Jump Menu, and was as follows:

 ** **

 Make the first field in your form a drop down menu field that can be
 called with the arrow keys. It’s important that it be the first field,
 because the keyboard shortcut for Home (Shift-Ctrl-Home) will always take
 the user back to this field.

 Each value in the drop-down menu corresponds with a section on your form.
 So if the first value in the menu was “Assignment”, then there would be an
 “Assignment” section on the form.

 Head that section up with a character field displayed as text.

 When the section is picked from the drop down, set focus to the section
 heading.

 The fact that you created the heading as a character field displayed as
 text will allow a typical support screen reader like JAWS to “read” the
 heading back to the user for verification (screen readers have difficulty
 reading trim text).

 ** **

 That was the base design. We even went a few steps further and added
 required fields within sections as a menu choice and we provided the
 capability for people to add custom jump points to the Jump Menu.

 ** **

 And not really tied to skip navigation, but it’s VERY important for 508 to
 have your tabbing order be very clean and concise.

 ** **

 HTH,

 Tim

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran
 *Sent:* Monday, August 06, 2012 12:07 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Skip Navigation Question

 ** **

 ** All
 Our customer wants to build in skip navigation into customer facing forms
 to meet 508 compliance requirements. I've looked on-line and in
 documentation but I'm finding references on how to do this in Remedy. If
 anyone has a thought or idea on how to build in skip navigation I would be
 grateful.

 Many thanks
 Pete
 ARS\ITSM 7604 01
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: On Behalf of Permissions Error

[Mahesh Chandra]

Looks like a defect because I was able to reproduce the issue on my system.

However, you can get around this issue by creating workflow that will delete 
the 
the entry in ENT:Enttitlement Generate QUAL/CACHE form just before the OOB 
workflow pushes it.

Thanks
Mahesh
Sent from my iPhone

On Aug 8, 2012, at 9:19 AM, Shawn Rosenberry smrosenbe...@gmail.com wrote:

 **
 Greetings
  
 Environment
 ARSystem 7.6.4 Patch 2
 Mid-Tier 7.6.4 Patch 3
 SQL Server 2005
 MS Server 2008
 Submitter Mode Locked
  
 Here is the issue
  
 We have the system configured so that anyone can request On behalf of using 
 the SRM tool for anyone else.  In our 7.5 environment we never had any 
 issues.  It works like this
  
 Joe submits a ticket on behalf of Karen no problem
 Kevin submits a new ticket on behalf of Karen we receive the error
 Joe submits a second ticket for Karen no problem
  
 , the first person creating on behalf of creates a new entry so there is no 
 problem, the second; however, receives the error when OTB workflow attempts 
 to update this record.  
  
 The workflow was identical in 7.5 and it updated the record in the form 
 without any problems.  According to BMC 7.6.4 documentation, An individual 
 with a BMC Remedy AR System Read license can act on-behalf-of another 
 individual, group, or company. .  This would lead me to believe it should 
 still work with SRM even though users without write licenses can not normally 
 update a record in a form.  Has anyone else seen this issue?
  
 Regards,
  
 Shawn Rosenberry
 Lyondellbasell
 _attend WWRUG12 www.wwrug.com  ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Change Management Console shows RFCs that is not belong to the group

[ananda kumar]

Hi Team,

Sorry to bother you all again, can someone provide hot fix details for
this issue, since i am not able to get it from BMC.

Regards,
Anand

On Mon, Jul 30, 2012 at 6:20 PM, ananda kumar meetana...@gmail.com wrote:
 Thanks Lynn, i will check with BMC on this.

 On Fri, Jul 27, 2012 at 9:46 AM, Poston, Lynn lynn.pos...@graybar.com wrote:
 Hi Anand,

 We received a hotfix from BMC for this.  Our issue affected the change and 
 incident console.  The hotfix was for the current version of ITSM, 7.6.04 
 SP2.  We had received earlier hotfixes for the release and overview consoles 
 in the customizable homepage.  So if you haven't done it already I would 
 check with BMC.  The defect is SW00414354.

 Have a great weekend,

 Lynn

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of ananda kumar
 Sent: Friday, July 27, 2012 9:16 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Change Management Console shows RFCs that is not belong to the 
 group

 Hi Shawn,

 I checked that first when they reported about the issue but there is no 
 change impleemnter mapped in assginment configuration. This issue can be 
 seen for a particular Database group members,Please see the attachment for 
 understanding the issue.

 Regards,
 Anand




 On Thu, Jul 26, 2012 at 3:59 PM, Pierson, Shawn shawn.pier...@sug.com 
 wrote:
 I resolved a similar issue with 7.6.4.  In my case, it was due to the 
 Change Implementer being populated by the Assignment Mappings, even though 
 those fields are not something usable in 7.6.4.  That's the first thing I 
 would check into.

 Thanks,

 Shawn Pierson
 Remedy Developer | Energy Transfer

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Anandakumar L
 Sent: Thursday, July 26, 2012 2:47 PM
 To: arslist@ARSLIST.ORG
 Subject: Change Management Console shows RFCs that is not belong to
 the group

 Hi,

 I am stuck with the below issue, please let me know any possible resolution 
 for this.

 When user try to select option as Assigned to my selected groups or 
 Assigned to all my groups in Change Console, user can see RFCs that is 
 not belong to his group and this issue is coming from one particular group.

 Using ITSM version is 7.6.04


 Thanks
 Anand

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 Private and confidential as detailed here: 
 http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
 link, please e-mail sender.

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
 www.wwrug12.com ARSList: Where the Answers Are

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: EXTERNAL: Help on archiving data.

[Misi Mladoniczky]

Hi,

If you run the archiving scripts often, the impact will be less.

In any event, the impact should be light, as RRR|Chive normally does not
trigger any table scans.

If a lot of records are archived (deleted) at the same time, this might
have a small impact.

Records are merged and deleted one at a time, which minimize the impact.
The records are retrieved in chunks of 100, which is not much.

You can even set a parameter to slow things down even further, and in this
example would do a 2 second pause between each record:
nicepausetime=2

You can even decrease the 100-chunk to a lower value. For example 1 at a
time:
multientrychunksize=1

I usually do not use these settings, as impact is minimally affected
anyway. In any event the nicepausetime=1 would limit the number of
archived records to 3600 per hour...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Thanks Misi and Jose for your reply.

 Misi,

 Changing the Filter qualification on the source form is a good idea.

 If I propose RRRchive as a solution for archiving,the first concern comes
 in everyone's mind will be the performance impact on the application
 server as it uses API.

 Can you please let me know your more suggestions for overcoming
 application slowness?

 Regards
 Robin

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Delay-recache time entry in the ar.cfg file

[Bhimineni Ravibabu]

**
Hi Andrew,In my application configuration file entryit shows the value for the Delay recache time shows only 2. I think this means that the transaction values will be reset after two seconds for every record updates. please let me know whether my understanding is correct or not.Thanks  RegardsRavibabu BhimineniSteria.SIPCOTT IT PARKChennai,CUG - 838 4356Direct from UK: (9) (0121 673) 4356Mobile: 0091 9042249329http://www.Steria.com+9144 47441000 extn 4346-"Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG wrote: - 
To: arslist@ARSLIST.ORGFrom: "Goodall, Andrew C" Sent by: "Action Request System discussion list(ARSList)" Date: 08/08/2012 07:40PMSubject: Re: Delay-recache time entry in the ar.cfg fileI believe 5 min delay is the recommended valueDelay-Recache-Time: 300 Regards,Andrew C. GoodallSoftware EngineerDevelopment Servicesago...@jcpenney.comjcpenney6501 Legacy DrivePlano, TX 75024jcp.com-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/ICSent: Wednesday, August 08, 2012 9:05 AMTo: arslist@arslist.orgSubject: Re: Delay-recache time entry in the ar.cfg fileOk...no matter the cache mode of the server, when you make a change, the server starts an action to re-cache the objects (differing method depending on your current cache mode)but basically speaking, while the cache is re-building, you can't make another change to it. So, when you are making many changes to a system, you don't want it to continually re-cache, so if you set a delay, and then make say 5 changes in 1 min, at the end of the delay, there is a single re-cache instead of 5 of themMake sense?-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni RavibabuSent: Wednesday, August 08, 2012 7:50 AMTo: arslist@ARSLIST.ORGSubject: Delay-recache time entry in the ar.cfg file** Please let me know what is the use of Delay-recache time entry in the ar.cfg file.Thanks  RegardsRavibabu BhimineniThis email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery.If you receive this email by mistake, please advise the sender and cancel it immediately.Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures.Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited._* Steria Limited, number 4077975;Steria Recruitment Limited, number 1437998.Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"The information transmitted is intended only for the person or entity towhich it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient,you are hereby notified that your access is unauthorized, and any review,dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intendedrecipient, please contact the sender and delete the material from anycomputer.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"


This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery.
If you receive this email by mistake, please advise the sender and cancel it immediately.
Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures.
Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited.
_
* Steria Limited, number 4077975;
Steria Recruitment Limited, number 1437998.
Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH
_attend 

Re: Delay-recache time entry in the ar.cfg file

[Goodall, Andrew C]

No - it has nothing to do with record update transactions.

 

As I understand this is only in reference to caching object changes,
i.e. Admin Developer changes you make to the system.

As LJ states in his reply.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 11:43 AM
To: arslist@arslist.org
Subject: Re: Delay-recache time entry in the ar.cfg file

 

** 

Hi Andrew,

 

In my application configuration file entry it shows the value for the
Delay recache time shows only 2. I think this  means that the
transaction values will be reset after two seconds for every record
updates. please let me know whether my understanding is correct or not.



Thanks  Regards
Ravibabu Bhimineni
Steria.
SIPCOTT IT PARK
Chennai,
CUG - 838 4356
Direct from UK: (9) (0121 673) 4356
Mobile: 0091 9042249329
http://www.Steria.com
+9144 47441000 extn 4346



-Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG wrote: - 

To: arslist@ARSLIST.ORG
From: Goodall, Andrew C 
Sent by: Action Request System discussion list(ARSList) 
Date: 08/08/2012 07:40PM
Subject: Re: Delay-recache time entry in the ar.cfg file

I believe 5 min delay is the recommended value

Delay-Recache-Time: 300 

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, August 08, 2012 9:05 AM
To: arslist@arslist.org
Subject: Re: Delay-recache time entry in the ar.cfg file

Ok...no matter the cache mode of the server, when you make a change, the
server starts an action to re-cache the objects (differing method
depending on your current cache mode)but basically speaking, while
the cache is re-building, you can't make another change to it.  So, when
you are making many changes to a system, you don't want it to
continually re-cache, so if you set a delay, and then make say 5 changes
in 1 min, at the end of the delay, there is a single re-cache instead of
5 of them

Make sense?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Delay-recache time entry in the ar.cfg file

** 
Please let me know what is the use of Delay-recache time entry in the
ar.cfg file.
 

Thanks  Regards
Ravibabu Bhimineni




This email originates from Steria*. It, and any attachments, may contain
confidential information and may be subject to copyright or other
intellectual property rights. It is only for the use of the
addressee(s). You may not copy, forward, disclose, save or otherwise use
it in any way if you are not the addressee(s) or responsible for
delivery.
If you receive this email by mistake, please advise the sender and
cancel it immediately.
Steria may monitor the content of emails within its network to ensure
compliance with its policies and procedures.
Any email is susceptible to alteration and its integrity cannot be
assured. Steria shall not be liable if the message is altered, modified,
falsified, or edited.
_
* Steria Limited, number 4077975;
Steria Recruitment Limited, number 1437998.
Registered in England and Wales; registered office Three Cherry Trees
Lane, Hemel Hempstead, Hertfordshire HP2 7AH
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged 
material.  If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any
review,
dissemination, distribution or copying of this message including any 
attachments is strictly prohibited.  If you are not the intended
recipient, please contact the sender and delete the material from any
computer.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are




This email originates from Steria*. It, and any attachments, may contain
confidential information and may be subject to copyright or other
intellectual property rights. It is only for the use of the
addressee(s). You may not copy, forward, disclose, save or otherwise use
it in any way if you are not 

Re: Delay-recache time entry in the ar.cfg file

[Easter, David]

From the documentation:

Delay-Recache-Time

Number of seconds before the latest cache is made available to all threads.
Values are 0 to 3600 seconds. If this option is set to 0, every API call gets
the latest cache (that is, the cache is copied for every administrator call).
Setting the option to 0 causes slower performance for cache operations.
The default value is 5 seconds.

Thus, setting the value to 2 means 2 seconds.

-David J. Easter
Manager of Product Management, AR System
BSM  Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Delay-recache time entry in the ar.cfg file

**
Hi Andrew,

In my application configuration file entry it shows the value for the Delay 
recache time shows only 2. I think this  means that the transaction values will 
be reset after two seconds for every record updates. please let me know whether 
my understanding is correct or not.


Thanks  Regards
Ravibabu Bhimineni
Steria.
SIPCOTT IT PARK
Chennai,
CUG - 838 4356
Direct from UK: (9) (0121 673) 4356
Mobile: 0091 9042249329
http://www.Steria.com
+9144 47441000 extn 4346


-Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 
wrote: -
To: arslist@ARSLIST.ORG
From: Goodall, Andrew C
Sent by: Action Request System discussion list(ARSList)
Date: 08/08/2012 07:40PM
Subject: Re: Delay-recache time entry in the ar.cfg file
I believe 5 min delay is the recommended value

Delay-Recache-Time: 300

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, August 08, 2012 9:05 AM
To: arslist@arslist.org
Subject: Re: Delay-recache time entry in the ar.cfg file

Ok...no matter the cache mode of the server, when you make a change, the server 
starts an action to re-cache the objects (differing method depending on your 
current cache mode)but basically speaking, while the cache is re-building, 
you can't make another change to it.  So, when you are making many changes to a 
system, you don't want it to continually re-cache, so if you set a delay, and 
then make say 5 changes in 1 min, at the end of the delay, there is a single 
re-cache instead of 5 of them

Make sense?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Delay-recache time entry in the ar.cfg file

**
Please let me know what is the use of Delay-recache time entry in the ar.cfg 
file.


Thanks  Regards
Ravibabu Bhimineni




This email originates from Steria*. It, and any attachments, may contain 
confidential information and may be subject to copyright or other intellectual 
property rights. It is only for the use of the addressee(s). You may not copy, 
forward, disclose, save or otherwise use it in any way if you are not the 
addressee(s) or responsible for delivery.
If you receive this email by mistake, please advise the sender and cancel it 
immediately.
Steria may monitor the content of emails within its network to ensure 
compliance with its policies and procedures.
Any email is susceptible to alteration and its integrity cannot be assured. 
Steria shall not be liable if the message is altered, modified, falsified, or 
edited.
_
* Steria Limited, number 4077975;
Steria Recruitment Limited, number 1437998.
Registered in England and Wales; registered office Three Cherry Trees Lane, 
Hemel Hempstead, Hertfordshire HP2 7AH
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material.  If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
dissemination, distribution or copying of this message including any
attachments is strictly prohibited.  If you are not the intended
recipient, please contact the sender and delete the material from any
computer.

Re: Delay-recache time entry in the ar.cfg file

[Bhimineni Ravibabu]

**
Hi Andrew,Thanks for your clarifications,In my application, we used to modify data values based on syncronization of other records, that time my application is pushing values into required recordsperfectly with in 2 seconds, after 2 seconds the values are resetting back to old values.  From this I think the transaction values are resettingafter 2 seconds.Please let me know the cache time of any transaction values of the data records in the AR SYSTEMThanks  RegardsRavibabu BhimineniSteria.SIPCOTT IT PARKChennai,CUG - 838 4356Direct from UK: (9) (0121 673) 4356Mobile: 0091 9042249329http://www.Steria.com+9144 47441000 extn 4346-"Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG wrote: - 
To: arslist@ARSLIST.ORGFrom: "Goodall, Andrew C" Sent by: "Action Request System discussion list(ARSList)" Date: 08/08/2012 10:36PMSubject: Re: Delay-recache time entry in the ar.cfg file** 
No  it has nothing to do with record update transactions.As I understand this is only in reference to caching object changes, i.e. Admin Developer changes you make to the system.As LJ states in his reply.Regards,Andrew C. GoodallSoftware EngineerDevelopment Servicesago...@jcpenney.comjcpenney6501 Legacy DrivePlano, TX 75024jcp.comFrom: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Bhimineni RavibabuSent: Wednesday, August 08, 2012 11:43 AMTo: arslist@arslist.orgSubject: Re: Delay-recache time entry in the ar.cfg file** Hi Andrew,In my application configuration file entryit shows the value for the Delay recache time shows only 2. I think this means that the transaction values will be reset after two seconds for every record updates. please let me know whether my understanding is correct or not.Thanks  RegardsRavibabu BhimineniSteria.SIPCOTT IT PARKChennai,CUG - 838 4356Direct from UK: (9) (0121 673) 4356Mobile: 0091 9042249329http://www.Steria.com+9144 47441000 extn 4346-"Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG wrote: - To: arslist@ARSLIST.ORGFrom: "Goodall, Andrew C" Sent by: "Action Request System discussion list(ARSList)" Date: 08/08/2012 07:40PMSubject: Re: Delay-recache time entry in the ar.cfg fileI believe 5 min delay is the recommended valueDelay-Recache-Time: 300 Regards,Andrew C. GoodallSoftware EngineerDevelopment Servicesago...@jcpenney.comjcpenney6501 Legacy DrivePlano, TX 75024jcp.com-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/ICSent: Wednesday, August 08, 2012 9:05 AMTo: arslist@arslist.orgSubject: Re: Delay-recache time entry in the ar.cfg fileOk...no matter the cache mode of the server, when you make a change, the server starts an action to re-cache the objects (differing method depending on your current cache mode)but basically speaking, while the cache is re-building, you can't make another change to it. So, when you are making many changes to a system, you don't want it to continually re-cache, so if you set a delay, and then make say 5 changes in 1 min, at the end of the delay, there is a single re-cache instead of 5 of themMake sense?-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni RavibabuSent: Wednesday, August 08, 2012 7:50 AMTo: arslist@ARSLIST.ORGSubject: Delay-recache time entry in the ar.cfg file** Please let me know what is the use of Delay-recache time entry in the ar.cfg file.Thanks  RegardsRavibabu BhimineniThis email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery.If you receive this email by mistake, please advise the sender and cancel it immediately.Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures.Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited._* Steria Limited, number 4077975;Steria Recruitment Limited, number 1437998.Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"The information transmitted is intended only for the person or entity towhich it is addressed and may contain confidential and/or privileged material. If the reader of this message is 

Re: Delay-recache time entry in the ar.cfg file

[Goodall, Andrew C]

It sounds like either you are not committing the save to the record, or
your update is getting rolled back due to a filter error.

I don't think this has anything to do with Delay-recache - you're
chasing a red herring.

 

As I understand it, as soon as the filter processing completes
successfully on the server you are connected to it will commit the sql
transaction - therefore the data update is in the DB. Any other server
connecting to the same AR system DB will see these same values
immediately displaying the record after the commit, there is no cache
delay that comes into play here.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 12:25 PM
To: arslist@arslist.org
Subject: Re: Delay-recache time entry in the ar.cfg file

 

** 

Hi Andrew,

 

Thanks for your clarifications,

 

In my application, we used to modify data values based on syncronization
of other records, that time my application is pushing values into
required records perfectly with in 2 seconds, after 2 seconds the values
are resetting back to old values. 

From this I think the transaction values are resetting after 2
seconds.

 

Please let me know the cache time of any transaction values of the data
records in the AR SYSTEM

 


Thanks  Regards
Ravibabu Bhimineni
Steria.
SIPCOTT IT PARK
Chennai,
CUG - 838 4356
Direct from UK: (9) (0121 673) 4356
Mobile: 0091 9042249329
http://www.Steria.com
+9144 47441000 extn 4346



-Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG wrote: - 

To: arslist@ARSLIST.ORG
From: Goodall, Andrew C 
Sent by: Action Request System discussion list(ARSList) 
Date: 08/08/2012 10:36PM
Subject: Re: Delay-recache time entry in the ar.cfg file

** 

No - it has nothing to do with record update transactions.

 

As I understand this is only in reference to caching object changes,
i.e. Admin Developer changes you make to the system.

As LJ states in his reply.

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 11:43 AM
To: arslist@arslist.org
Subject: Re: Delay-recache time entry in the ar.cfg file

 

** 

Hi Andrew,

 

In my application configuration file entry it shows the value for the
Delay recache time shows only 2. I think this  means that the
transaction values will be reset after two seconds for every record
updates. please let me know whether my understanding is correct or not.



Thanks  Regards
Ravibabu Bhimineni
Steria.
SIPCOTT IT PARK
Chennai,
CUG - 838 4356
Direct from UK: (9) (0121 673) 4356
Mobile: 0091 9042249329
http://www.Steria.com
+9144 47441000 extn 4346



-Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG wrote: - 

To: arslist@ARSLIST.ORG
From: Goodall, Andrew C 
Sent by: Action Request System discussion list(ARSList) 
Date: 08/08/2012 07:40PM
Subject: Re: Delay-recache time entry in the ar.cfg file

I believe 5 min delay is the recommended value

Delay-Recache-Time: 300 

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, August 08, 2012 9:05 AM
To: arslist@arslist.org
Subject: Re: Delay-recache time entry in the ar.cfg file

Ok...no matter the cache mode of the server, when you make a change, the
server starts an action to re-cache the objects (differing method
depending on your current cache mode)but basically speaking, while
the cache is re-building, you can't make another change to it.  So, when
you are making many changes to a system, you don't want it to
continually re-cache, so if you set a delay, and then make say 5 changes
in 1 min, at the end of the delay, there is a single re-cache instead of
5 of them

Make sense?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, August 08, 2012 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Delay-recache time entry in the ar.cfg file

** 
Please let me know what is the use of Delay-recache time entry in the
ar.cfg file.
 

Thanks  Regards
Ravibabu Bhimineni




This email originates from Steria*. It, and any attachments, may contain
confidential information and may be subject to copyright or other
intellectual property rights. It is only for the use of the
addressee(s). You may not copy, forward, disclose, save or otherwise use
it in 

Runmacro is not returning the stdout error

[DEE]

Hello Everyone, 


Environment, 
AIX 6.1. with ARS 7.5P4 on 11g (local)
Websphere 6.1, MT 7.5P4 32bit install.




History, we have been using runmacro to create automated tickets for a long 
time.  So it is bridge between TEC/Ominbus and Remedy.


Occasionally and lately we have been experiencing this issue: The runmacro 
executes successfully, but one of the parameter (variable) of the runmacro is 
incorrect and should have issued an error (stdout) which is piped to a file and 
logic written against. Nothing has changed, this works for other parameters 
populating the runmacro format. I look at the filter logging to see if it 
captures the error that should be stdout, but  no error in logs. 


Is there a better way to trouble shoot this? 


Successful Example:

$s -e Automation -p Automation_Tag=REMEDY_TEST -p SRD=Testing, Please ignore 
-p work_desc=Testing Please ignore -p Cust_Iden=ValidCustomer -p Severity=4 
-p *
BMC Remedy Action Request System  Unix Runmacro Version 7.5.00
Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved.
Executing macro - Automation. Please wait...
Request AUTO0473341 was successfully created. -  [ARNOTE 1100]
Macro - Automation processing complete.


UnSuccessful Example:
$s -e Automation -p Automation_Tag=REMEDY_TEST -p SRD=Testing, Please ignore 
-p work_desc=Testing Please ignore -p Cust_Iden=InvalidCust -p Severity=4 -p*
BMC Remedy Action Request System  Unix Runmacro Version 7.5.00
Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved.
Executing macro - Automation. Please wait...
(STDOUT ERROR SHOULD EXIST HERE, FOR INVALID CUSTOMER) 
Macro - Automation processing complete.






Successful UnSuccessful Example:
$/usr/ar/remedy/bin/runmacro.6.3 -x rmdyprod -a 59500 -d 
/home/remedy/arHome/arcmds -e Automation -p Automation_Tag=REMEDY_TEST -p 
SRD=Testing, Please ig
Action Request System  Unix Runmacro Version 6.3
Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved.
Executing macro - Automation. Please wait...
 - The Phone # you have entered is not in a valid format.  Please use either 
(###)###- or (###)###-x [ARERR 27000]
Macro - Automation processing complete.


DEE


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Product Catalog and Normalization

[KathyMorris]

Hi,

 

Platform:  7.6.4

Are there any issues with bringing the data into the gold set without
normalizing the data first?

We were trying to normalized the data yet, however we do not have our
business rules in place.

If we normalize the data later after it reaches the gold set, what are the
drawbacks?

Also - is there any documentation /videos out there to help you build the
normalization rules?

We are just installing our Product Catalog.

Any recommendations?

I wish there was more info out there.

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

unqualified searches

[Hodgdon, Paul]

Is there any harm in allowing unqualified searches in a production environment. 
 We had been told that we should disallow this for production, but we are 
finding that in order to leverage some of the reporting capabilities 
(dynamically choosing parameters such as groups) this option is prohibiting 
this.  In essence this really isn't doing much as a user can do a search where 
incident number is not null.
-Paul


IT Accounts  Remedy Administration Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
http://accounts.unh.eduhttp://accounts.unh.edu/

The information transmitted in this e-mail, including attachments, is intended 
only for the person(s) or entity to which it is addressed and may contain 
confidential/privileged material.  Any review, retransmission, dissemination, 
taking any action or other use thereof, by anyone other than the intended 
recipient, is prohibited.  Responses to this e-mail must not include any 
restricted or sensitive information.  If you received this in error, please 
contact the sender and destroy any copies of this message, including any 
attachments.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: unqualified searches

[Rick Cook]

If you have and use AIE and the CMDB, you will have to allow them.  It
breaks things if it is turned off.

Rick
On Aug 8, 2012 2:54 PM, Hodgdon, Paul paul.hodg...@unh.edu wrote:

 **

 Is there any harm in allowing unqualified searches in a production
 environment.  We had been told that we should disallow this for production,
 but we are finding that in order to leverage some of the reporting
 capabilities (dynamically choosing parameters such as groups) this option
 is prohibiting this.  In essence this really isn’t doing much as a user can
 do a search where incident number is not null.

 -Paul

 ** **

 ** **

 IT Accounts  Remedy Administration Manager

 University of New Hampshire

 Client Services

 Primary: (603) 862-2377

 Alternate: (603) 862-4242

 paul.hodg...@unh.edu

 http://accounts.unh.edu

 ** **

 *The information transmitted in this e-mail, including attachments, is
 intended only for the person(s) or entity to which it is addressed and may
 contain confidential/privileged material.  Any review, retransmission,
 dissemination, taking any action or other use thereof, by anyone other than
 the intended recipient, is prohibited.  Responses to this e-mail must not
 include any restricted or sensitive information.  If you received this in
 error, please contact the sender and destroy any copies of this message,
 including any attachments.***

 ** **
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: unqualified searches

[Shellman, David]

You may see performance hits if some one creates a malformed search that 
returns every record that was created in the table.

For tables with not much data no problem.  If you've been using the ITSM Suite 
for some time, it may be an issue.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Wednesday, August 08, 2012 2:54 PM
To: arslist@ARSLIST.ORG
Subject: unqualified searches

**
Is there any harm in allowing unqualified searches in a production environment. 
 We had been told that we should disallow this for production, but we are 
finding that in order to leverage some of the reporting capabilities 
(dynamically choosing parameters such as groups) this option is prohibiting 
this.  In essence this really isn't doing much as a user can do a search where 
incident number is not null.
-Paul


IT Accounts  Remedy Administration Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
http://accounts.unh.eduhttp://accounts.unh.edu/

The information transmitted in this e-mail, including attachments, is intended 
only for the person(s) or entity to which it is addressed and may contain 
confidential/privileged material.  Any review, retransmission, dissemination, 
taking any action or other use thereof, by anyone other than the intended 
recipient, is prohibited.  Responses to this e-mail must not include any 
restricted or sensitive information.  If you received this in error, please 
contact the sender and destroy any copies of this message, including any 
attachments.

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: unqualified searches

[Shawn Scutchings]

What we did to get around this issue is only allowed it on one of our servers, 
server group of 4 with 3 out of 4 on the load balancer. That way the people 
that need the ability to do the searches can, by directly connecting to that 
server and the normal users are not affected if there are any performance 
issues.
You could also set the Max entries Returned to something that would be 
appropriate for the searches required but will still prevent any performance 
hits.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, August 08, 2012 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: unqualified searches

**
You may see performance hits if some one creates a malformed search that 
returns every record that was created in the table.

For tables with not much data no problem.  If you've been using the ITSM Suite 
for some time, it may be an issue.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Wednesday, August 08, 2012 2:54 PM
To: arslist@ARSLIST.ORG
Subject: unqualified searches
**
Is there any harm in allowing unqualified searches in a production environment. 
 We had been told that we should disallow this for production, but we are 
finding that in order to leverage some of the reporting capabilities 
(dynamically choosing parameters such as groups) this option is prohibiting 
this.  In essence this really isn't doing much as a user can do a search where 
incident number is not null.
-Paul


IT Accounts  Remedy Administration Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
http://accounts.unh.eduhttp://accounts.unh.edu/

The information transmitted in this e-mail, including attachments, is intended 
only for the person(s) or entity to which it is addressed and may contain 
confidential/privileged material.  Any review, retransmission, dissemination, 
taking any action or other use thereof, by anyone other than the intended 
recipient, is prohibited.  Responses to this e-mail must not include any 
restricted or sensitive information.  If you received this in error, please 
contact the sender and destroy any copies of this message, including any 
attachments.

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the system manager. This 
message contains confidential information and is intended only for the 
individual named. If you are not the named addressee you should not 
disseminate, distribute or copy this e-mail.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: unqualified searches

[sriram pm]

Hi Paul,

I would suggest to disallow blank searches on certain critical and
important forms which might hamper the performance of the Remedy Server and
the Database. To be specific forms which have more than 50,000 records need
to be disallowed for blank searches.

Thank you,
Sri.



On Thu, Aug 9, 2012 at 12:23 AM, Hodgdon, Paul paul.hodg...@unh.edu wrote:

 **

 Is there any harm in allowing unqualified searches in a production
 environment.  We had been told that we should disallow this for production,
 but we are finding that in order to leverage some of the reporting
 capabilities (dynamically choosing parameters such as groups) this option
 is prohibiting this.  In essence this really isn’t doing much as a user can
 do a search where incident number is not null.

 -Paul

 ** **

 ** **

 IT Accounts  Remedy Administration Manager

 University of New Hampshire

 Client Services

 Primary: (603) 862-2377

 Alternate: (603) 862-4242

 paul.hodg...@unh.edu

 http://accounts.unh.edu

 ** **

 *The information transmitted in this e-mail, including attachments, is
 intended only for the person(s) or entity to which it is addressed and may
 contain confidential/privileged material.  Any review, retransmission,
 dissemination, taking any action or other use thereof, by anyone other than
 the intended recipient, is prohibited.  Responses to this e-mail must not
 include any restricted or sensitive information.  If you received this in
 error, please contact the sender and destroy any copies of this message,
 including any attachments.***

 ** **
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: unqualified searches

[Shellman, David]

I believe that setting the Max Entries Returned only effects the data sent back 
to the client.  The value does not limit the data retrieved for the search.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Scutchings
Sent: Wednesday, August 08, 2012 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: unqualified searches

**
What we did to get around this issue is only allowed it on one of our servers, 
server group of 4 with 3 out of 4 on the load balancer. That way the people 
that need the ability to do the searches can, by directly connecting to that 
server and the normal users are not affected if there are any performance 
issues.
You could also set the Max entries Returned to something that would be 
appropriate for the searches required but will still prevent any performance 
hits.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, August 08, 2012 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: unqualified searches

**
You may see performance hits if some one creates a malformed search that 
returns every record that was created in the table.

For tables with not much data no problem.  If you've been using the ITSM Suite 
for some time, it may be an issue.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Wednesday, August 08, 2012 2:54 PM
To: arslist@ARSLIST.ORG
Subject: unqualified searches
**
Is there any harm in allowing unqualified searches in a production environment. 
 We had been told that we should disallow this for production, but we are 
finding that in order to leverage some of the reporting capabilities 
(dynamically choosing parameters such as groups) this option is prohibiting 
this.  In essence this really isn't doing much as a user can do a search where 
incident number is not null.
-Paul


IT Accounts  Remedy Administration Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
http://accounts.unh.eduhttp://accounts.unh.edu/

The information transmitted in this e-mail, including attachments, is intended 
only for the person(s) or entity to which it is addressed and may contain 
confidential/privileged material.  Any review, retransmission, dissemination, 
taking any action or other use thereof, by anyone other than the intended 
recipient, is prohibited.  Responses to this e-mail must not include any 
restricted or sensitive information.  If you received this in error, please 
contact the sender and destroy any copies of this message, including any 
attachments.

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the system manager. This 
message contains confidential information and is intended only for the 
individual named. If you are not the named addressee you should not 
disseminate, distribute or copy this e-mail. _attend WWRUG12 www.wwrug.com 
ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Product Catalog and Normalization

[Jason Miller]

I agree in wising that there was more info available.  Some guidance around
normalization would be great.  A best practices white paper, something.

I think one of the many missing pieces of the puzzle is how to take your
custom Product Catalog and merge the data BMC is now providing (again).
 Since they are including a few more products in each PC release their PC
data may/should start to take the place the PC data your team had to create
out of necessity when there wasn't any.

I am looking to follow BMC's lead regarding PC data where possible since it
also relates to ADDM is consistent product categorization using industry
standard categories for software based on IDC Software Taxonomy.  Ideally
a large percentage of enterprise products will be supplied and maintained
by BMC and we would only have to fill in the gaps with our industry
specific and homegrown apps.  But how is this done?  I don't want
to blindly run the PC installer against our PC data.

Another nice nice topic to have some info on: what is the best way to keep
Product Catalogs updated between environments?

Jason

On Wed, Aug 8, 2012 at 11:39 AM, KathyMorris kathymorris...@aol.com wrote:

 **

 Hi,

 ** **

 Platform:  7.6.4

 Are there any issues with bringing the data into the gold set without
 normalizing the data first?

 We were trying to normalized the data yet, however we do not have our
 business rules in place.

 If we normalize the data later after it reaches the gold set, what are the
 drawbacks?

 Also – is there any documentation /videos out there to help you build the
 normalization rules?

 We are just installing our Product Catalog.

 Any recommendations?

 I wish there was more info out there.

 ** **
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

SRM request stuck without REQ#

[Joe]

Ladies and Gentlemen, 

I have a request stuck in the cart without an REQ number.  Without that 
number the cart cannot be submitted.  What is the best way to fix this?

Thanks for your time.

ARS - 7.0.01
DB -  SQL Server 05
OS - Win 2003

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: SRM request stuck without REQ#

[Pat Zandi]

If it is in cart: just submit.  Seems to work ;; I recommend BMC get rid of 
cart: if you put something in cart and leave it there it has a date of the put 
in cart time busty sla so it appears did functional anyways! 

Sent from my iPhone

On Aug 8, 2012, at 17:05, Joe hornetlo...@gmail.com wrote:

 Ladies and Gentlemen, 
 
 I have a request stuck in the cart without an REQ number.  Without that 
 number the cart cannot be submitted.  What is the best way to fix this?
 
 Thanks for your time.
 
 ARS - 7.0.01
 DB -  SQL Server 05
 OS - Win 2003 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Recommended size for FTS index collection directory

[Jamie]

Does anyone happen to know if there is any documentation/whitepaper on the 
recommended storage size for the FTS index collection directory in 7.6.04 might 
be?  We are upgrading our currently system from 7.5 to 7.6.04 using BMC's 
staging method while keeping all of our proudction data.  We have a total of 5 
ARS servers in a server group and need to put the FTS idnex collection 
directory on a network drive so that they all can have access to run FTS if 
others fail (depends on server group ranking form). We have never used FTS 
before, so I'm uncertain where to begin on requesting storage for our network 
drive to hold the indexes.  

Below are some numbers for entris on our main forms, if it helps:

INC: 566,983
CHG: 278,594
TSK: 71,322
PBI: 780
PKE: 284
Base Element: 490,828
RKM Articles (7.5): 8,539

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Recommended size for FTS index collection directory

[Gadgil, Abhijeet]

You are right. A shared network drive that can be written to from below 
mentioned 5 machines needs to be available.
As far as I remember the documentation says, storage size should be 2 times 
that data size that is being indexed
I think the 7.6.04 configuration guide calls that out
So really if you know what all you will end up indexing, you could extrapolate 
that to provision the right size of the shared network drive

Regards,
Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Thursday, August 09, 2012 3:44 AM
To: arslist@ARSLIST.ORG
Subject: Recommended size for FTS index collection directory

Does anyone happen to know if there is any documentation/whitepaper on the 
recommended storage size for the FTS index collection directory in 7.6.04 might 
be?  We are upgrading our currently system from 7.5 to 7.6.04 using BMC's 
staging method while keeping all of our proudction data.  We have a total of 5 
ARS servers in a server group and need to put the FTS idnex collection 
directory on a network drive so that they all can have access to run FTS if 
others fail (depends on server group ranking form). We have never used FTS 
before, so I'm uncertain where to begin on requesting storage for our network 
drive to hold the indexes.  

Below are some numbers for entris on our main forms, if it helps:

INC: 566,983
CHG: 278,594
TSK: 71,322
PBI: 780
PKE: 284
Base Element: 490,828
RKM Articles (7.5): 8,539

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Recommended size for FTS index collection directory

[Joe Martin D'Souza]

There are no size recommendations published by BMC as this would really 
depend on how much data would really go into FTS depending on your 
customizations but based on the record count I think somewhere between 1 and 
2 TB's should be sufficiently adequate.. Most network disk drive capacities 
these days fairly exceed these numbers so there's hardly a point in going 
skimpy on this..


Just make sure that the shared network drive is highly available and the 
network speed supporting it is the best you can get...


Joe

-Original Message- 
From: Gadgil, Abhijeet
Sent: Wednesday, August 08, 2012 6:21 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Recommended size for FTS index collection directory

You are right. A shared network drive that can be written to from below 
mentioned 5 machines needs to be available.
As far as I remember the documentation says, storage size should be 2 times 
that data size that is being indexed

I think the 7.6.04 configuration guide calls that out
So really if you know what all you will end up indexing, you could 
extrapolate that to provision the right size of the shared network drive


Regards,
Abhijeet

The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, 
Inc.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie

Sent: Thursday, August 09, 2012 3:44 AM
To: arslist@ARSLIST.ORG
Subject: Recommended size for FTS index collection directory

Does anyone happen to know if there is any documentation/whitepaper on the 
recommended storage size for the FTS index collection directory in 7.6.04 
might be?  We are upgrading our currently system from 7.5 to 7.6.04 using 
BMC's staging method while keeping all of our proudction data.  We have a 
total of 5 ARS servers in a server group and need to put the FTS idnex 
collection directory on a network drive so that they all can have access to 
run FTS if others fail (depends on server group ranking form). We have never 
used FTS before, so I'm uncertain where to begin on requesting storage for 
our network drive to hold the indexes.


Below are some numbers for entris on our main forms, if it helps:

INC: 566,983
CHG: 278,594
TSK: 71,322
PBI: 780
PKE: 284
Base Element: 490,828
RKM Articles (7.5): 8,539 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Recommended size for FTS index collection directory

[Tauf Chowdhury]

One thing. I'm pretty sure base element or any CMDB items are not
available for FTS.

Sent from my iPhone

On Aug 8, 2012, at 6:33 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

 There are no size recommendations published by BMC as this would really 
 depend on how much data would really go into FTS depending on your 
 customizations but based on the record count I think somewhere between 1 and 
 2 TB's should be sufficiently adequate.. Most network disk drive capacities 
 these days fairly exceed these numbers so there's hardly a point in going 
 skimpy on this..

 Just make sure that the shared network drive is highly available and the 
 network speed supporting it is the best you can get...

 Joe

 -Original Message- From: Gadgil, Abhijeet
 Sent: Wednesday, August 08, 2012 6:21 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Recommended size for FTS index collection directory

 You are right. A shared network drive that can be written to from below 
 mentioned 5 machines needs to be available.
 As far as I remember the documentation says, storage size should be 2 times 
 that data size that is being indexed
 I think the 7.6.04 configuration guide calls that out
 So really if you know what all you will end up indexing, you could 
 extrapolate that to provision the right size of the shared network drive

 Regards,
 Abhijeet

 The opinions, statements, and/or suggested courses of action expressed in 
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
 voluntary participation in this forum is not intended to convey a role as a 
 spokesperson, liaison or public relations representative for BMC Software, 
 Inc.

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
 Sent: Thursday, August 09, 2012 3:44 AM
 To: arslist@ARSLIST.ORG
 Subject: Recommended size for FTS index collection directory

 Does anyone happen to know if there is any documentation/whitepaper on the 
 recommended storage size for the FTS index collection directory in 7.6.04 
 might be?  We are upgrading our currently system from 7.5 to 7.6.04 using 
 BMC's staging method while keeping all of our proudction data.  We have a 
 total of 5 ARS servers in a server group and need to put the FTS idnex 
 collection directory on a network drive so that they all can have access to 
 run FTS if others fail (depends on server group ranking form). We have never 
 used FTS before, so I'm uncertain where to begin on requesting storage for 
 our network drive to hold the indexes.

 Below are some numbers for entris on our main forms, if it helps:

 INC: 566,983
 CHG: 278,594
 TSK: 71,322
 PBI: 780
 PKE: 284
 Base Element: 490,828
 RKM Articles (7.5): 8,539
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Need some help: Installing 7.6.03 sp2 patch to base 7.6.03

[Tauf Chowdhury]

All,
I'm running into an issue. I thought it had to do with server group ranking
and admin operations on the primary but I have verified this and still
getting an error. I'm having a developer check right now to see if they can
make changes from dev studio from this server to see if it's an issue still
with admin operations. The ar.cfg shows that this server is indeed the
primary. However, when I run the SP2 installer for just AR server, I get
the following error. I attached the excerpt of that error as well but I see
this in the logs. Please see the attached file for more details. It looks
like right before the 1st line below, there is a failure in importing all
filters/schemas.:

(Aug 08 2012 06:52:11.702 PM
-0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
  THROWABLE EVENT {Description=[Failed to execute Rule Engine]},

Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK
command (C:\DOCUME~1\DMASHB~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp
-x ARSERVER.DOMAIN -t 8989 -u Action Request Installer Account -p
not_displayed -l D:\Program Files\BMC Software\ARSystem -n
ARServer-RIK_PostUpgrade -f D:\Program Files\BMC
Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml -m
nosamp -k 0 -L -c) returned an exit code of 2, which was interpreted as a
failure
  com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)

com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:265)

com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:135)
  com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
  java.lang.Thread.run(Unknown Source)],

-- 
*Tauf Chowdhury

*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
(Aug 08 2012 06:52:11.670 PM 
-0400),INFO,com.bmc.smbu.install.common.rule.engine.rik.RikCommand,
  LOG EVENT {Description=[Execution result [resultType=COMPLETED,exitCode=2]]}
(Aug 08 2012 06:52:11.670 PM 
-0400),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
  LOG EVENT {Description=[SET PROPERTY 
FAILED_INSTALL_FEATURES],Detail=[featureARServer]}
(Aug 08 2012 06:52:11.670 PM 
-0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
  LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK 
command (C:\DOCUME~1\DMASHB~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp -x 
ARSERVER.DOMAIN -t 8989 -u Action Request Installer Account -p 
not_displayed -l D:\Program Files\BMC Software\ARSystem -n 
ARServer-RIK_PostUpgrade -f D:\Program Files\BMC 
Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml -m nosamp -k 
0 -L -c) returned an exit code of 2, which was interpreted as a failure]}
(Aug 08 2012 06:52:11.686 PM 
-0400),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
  LOG EVENT {Description=[Error occurred while executing stage group 
[name=ImportSchemas,filters=[com.bmc.smbu.install.common.rule.engine.InstallMode@178d7b4],stages=[[level=en,commands=[[arguments=[subCommand=loadapp,logDir=D:\Program
 Files\BMC Software\ARSystem,logName=ARServer-RIK_PostUpgrade,file=D:\Program 
Files\BMC 
Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml,guid=null,mode=nosamp,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=[warningCodes={1},failureCodes={[startInclusivity=INCLUSIVE,start=-2147483648,end=-1,endInclusivity=INCLUSIVE],[startInclusivity=INCLUSIVE,start=2,end=2147483647,endInclusivity=INCLUSIVE]}],note=ARSERVER_LOADAPP_ENGLISH],
 [arguments=[subCommand=loadapp,logDir=D:\Program Files\BMC 
Software\ARSystem,logName=ARServer-RIK_PostUpgrade,file=D:\Program Files\BMC 

Strange License issue in 7.6.4

[Howard's Gmail]

I hope this question finds you all in good health.

Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to 
run out of floating licenses. With the user population staying the same.

So we (with the help of BMC support) started to look around. What we saw was 
strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer 
with the sticky bit set. No we are using he new load balancer function in the 
7.6.4 mid-tier. What we found was that users were being logged on to both app 
servers, therefor taking 2 licenses. One on each server.

After spending 7 hours on a web-ex with, BMC, the load balancer vendor and 
number of others, we are still some what lost. The leading item that might be 
the cause is the load balancer, but no one is sure why a user that is not an 
admin and has a floating license, can be logged into two arservers at the same 
time or what is pushing the user after they log in, then open a form (like 
change management console or the incident console) and then logging them into 
the other server.

BMC has been great looking at this issue with us, as well as the other vendors. 

I just wanted to know if anyone else has seen anything like this since moving 
to 7.6.4.

Take care,

Howard

Sent from one of Howard's iPads
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Strange License issue in 7.6.4

[Tauf Chowdhury]

Howard,
I've seen this with 7604 with load balancing. Basically, the LB
doesn't care about the users. It simply looks at tcp port traffic from
the mid tier to the AR. There is not a 1 to 1 correlation between user
actions on mid tier and connections to AR. So if a user action spawns
4 TCP connections, each one will be distributed by the load balancer
equally depending on how you set it, round robin or least connection
etc.. That's probably why you see 1 user on both boxes. That's how I
understand it. Hope that helps. I'd like to hear the resolution that
BMC comes to as this directly effects pricing for the customer.

Sent from my iPhone

On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote:

 I hope this question finds you all in good health.

 Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to 
 run out of floating licenses. With the user population staying the same.

 So we (with the help of BMC support) started to look around. What we saw was 
 strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer 
 with the sticky bit set. No we are using he new load balancer function in the 
 7.6.4 mid-tier. What we found was that users were being logged on to both app 
 servers, therefor taking 2 licenses. One on each server.

 After spending 7 hours on a web-ex with, BMC, the load balancer vendor and 
 number of others, we are still some what lost. The leading item that might be 
 the cause is the load balancer, but no one is sure why a user that is not an 
 admin and has a floating license, can be logged into two arservers at the 
 same time or what is pushing the user after they log in, then open a form 
 (like change management console or the incident console) and then logging 
 them into the other server.

 BMC has been great looking at this issue with us, as well as the other 
 vendors.

 I just wanted to know if anyone else has seen anything like this since moving 
 to 7.6.4.

 Take care,

 Howard

 Sent from one of Howard's iPads
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Strange License issue in 7.6.4

[Howard's Gmail]

Tauf

Thanks, what is strange is our old 7.6.1 system was set up the same and we had 
no issue.

I will post what found.

Hbr

Sent from one of Howard's iPads

On Aug 8, 2012, at 9:02 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 Howard,
 I've seen this with 7604 with load balancing. Basically, the LB
 doesn't care about the users. It simply looks at tcp port traffic from
 the mid tier to the AR. There is not a 1 to 1 correlation between user
 actions on mid tier and connections to AR. So if a user action spawns
 4 TCP connections, each one will be distributed by the load balancer
 equally depending on how you set it, round robin or least connection
 etc.. That's probably why you see 1 user on both boxes. That's how I
 understand it. Hope that helps. I'd like to hear the resolution that
 BMC comes to as this directly effects pricing for the customer.
 
 Sent from my iPhone
 
 On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote:
 
 I hope this question finds you all in good health.
 
 Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started 
 to run out of floating licenses. With the user population staying the same.
 
 So we (with the help of BMC support) started to look around. What we saw was 
 strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer 
 with the sticky bit set. No we are using he new load balancer function in 
 the 7.6.4 mid-tier. What we found was that users were being logged on to 
 both app servers, therefor taking 2 licenses. One on each server.
 
 After spending 7 hours on a web-ex with, BMC, the load balancer vendor and 
 number of others, we are still some what lost. The leading item that might 
 be the cause is the load balancer, but no one is sure why a user that is not 
 an admin and has a floating license, can be logged into two arservers at the 
 same time or what is pushing the user after they log in, then open a form 
 (like change management console or the incident console) and then logging 
 them into the other server.
 
 BMC has been great looking at this issue with us, as well as the other 
 vendors.
 
 I just wanted to know if anyone else has seen anything like this since 
 moving to 7.6.4.
 
 Take care,
 
 Howard
 
 Sent from one of Howard's iPads
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Strange License issue in 7.6.4

[Tauf Chowdhury]

Right but only in 7.6.4 is the load balancing without session
persistence supported.

Sent from my iPhone

On Aug 8, 2012, at 9:09 PM, Howard's Gmail hbr4...@gmail.com wrote:

 Tauf

 Thanks, what is strange is our old 7.6.1 system was set up the same and we 
 had no issue.

 I will post what found.

 Hbr

 Sent from one of Howard's iPads

 On Aug 8, 2012, at 9:02 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 Howard,
 I've seen this with 7604 with load balancing. Basically, the LB
 doesn't care about the users. It simply looks at tcp port traffic from
 the mid tier to the AR. There is not a 1 to 1 correlation between user
 actions on mid tier and connections to AR. So if a user action spawns
 4 TCP connections, each one will be distributed by the load balancer
 equally depending on how you set it, round robin or least connection
 etc.. That's probably why you see 1 user on both boxes. That's how I
 understand it. Hope that helps. I'd like to hear the resolution that
 BMC comes to as this directly effects pricing for the customer.

 Sent from my iPhone

 On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote:

 I hope this question finds you all in good health.

 Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started 
 to run out of floating licenses. With the user population staying the same.

 So we (with the help of BMC support) started to look around. What we saw 
 was strange, we have 3 mid-tiers tied to 2 app servers, through a load 
 balancer with the sticky bit set. No we are using he new load balancer 
 function in the 7.6.4 mid-tier. What we found was that users were being 
 logged on to both app servers, therefor taking 2 licenses. One on each 
 server.

 After spending 7 hours on a web-ex with, BMC, the load balancer vendor and 
 number of others, we are still some what lost. The leading item that might 
 be the cause is the load balancer, but no one is sure why a user that is 
 not an admin and has a floating license, can be logged into two arservers 
 at the same time or what is pushing the user after they log in, then open a 
 form (like change management console or the incident console) and then 
 logging them into the other server.

 BMC has been great looking at this issue with us, as well as the other 
 vendors.

 I just wanted to know if anyone else has seen anything like this since 
 moving to 7.6.4.

 Take care,

 Howard

 Sent from one of Howard's iPads
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03

[rahul2007k...@gmail.com]

Hi Tauf,

Please check the ARServer-RIK_PostUpgrade_error.log file to see what is
causing this issues.
And let me know i have seen this type of error before so can help you.

Regards,
Rahul Kale.



On Wed, Aug 8, 2012 at 6:26 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 ** All,
 I'm running into an issue. I thought it had to do with server group
 ranking and admin operations on the primary but I have verified this and
 still getting an error. I'm having a developer check right now to see if
 they can make changes from dev studio from this server to see if it's an
 issue still with admin operations. The ar.cfg shows that this server is
 indeed the primary. However, when I run the SP2 installer for just AR
 server, I get the following error. I attached the excerpt of that error as
 well but I see this in the logs. Please see the attached file for more
 details. It looks like right before the 1st line below, there is a failure
 in importing all filters/schemas.:

 (Aug 08 2012 06:52:11.702 PM
 -0400),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
   THROWABLE EVENT {Description=[Failed to execute Rule Engine]},

 Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
 com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK
 command (C:\DOCUME~1\DMASHB~1\LOCALS~1\Temp\Utilities\rik\rik.exe loadapp
 -x ARSERVER.DOMAIN -t 8989 -u Action Request Installer Account -p
 not_displayed -l D:\Program Files\BMC Software\ARSystem -n
 ARServer-RIK_PostUpgrade -f D:\Program Files\BMC
 Software\ARSystem\ARServer\installforms\en\adf_ServerApps1_en.xml -m
 nosamp -k 0 -L -c) returned an exit code of 2, which was interpreted as a
 failure
   com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)

 com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

 com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

 com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

 com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:265)

 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:135)
   com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
   java.lang.Thread.run(Unknown Source)],

 --
 *Tauf Chowdhury

 *
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are