BMC Analytics For BSM 7604

[Sandeep Pandey]

Dear List,

Is it Mandatory to install "SAP BusinessObjects XI Enterprise Release 3.1
SP3 or R2 SP5" before installing BMC analystics for BSM 7604? Where we will
get the installer for "SAP BusinessObjects XI Enterprise Release 3.1 SP3 or
R2 SP5" or is this comes along with BMC analytics?. Is this licensed
product?

Kindly let me know if anyone having idea for the same. Do we require any
thing additionally to implement BMC Analytics for BSM? Thanks.

-- 
Sandeep Pandey
Remedy Developer

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Re: 7.6.04 Knowledge Management Search results

[Simon Ellis]

Thanks for that Carl, certainly does that for them, though they have asked for 
a permanent solution whereby they don't need to specify whether the Article 
Status is Published or Not...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Wednesday, 26 September 2012 9:10 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Knowledge Management Search results

Hi,
this is based on permissions.
If no RKM permissions are assigned, then the user will only see "Published" 
articles.  RKM Viewer and above can see all articles in Draft or a Review stage.
 
You can also specify in the advanced criteria to only search for articles based 
on Article Status, but this would be for a set Status value.

Cheers
Carl

http://www.missingpiecessoftware.com/



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: 25 September 2012 21:55
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Knowledge Management Search results

Hi,

got a customer request whereby when they perform a Knowledge Search within 
Knowledge Management they wish to exclude from the returned results all 
articles that are retired.  Not sure where to start looking, certainly can't 
find anything in the advanced search criteria they could set themselves, was 
wondering if there was anywhere in the workflow i could look to see if i could 
limit the returned results, but don't know where to start looking.

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Re: Sort of OT: SRM and Work Order Management version 8.0

[Easter, David]

Yes, but I’d still recommend going the other way.  Better to be trained on 
8.0.00 and disregard some of the features that aren’t in 7.6.04 rather than 
learning 7.6.04 and not knowing about what’s in 8.0.00.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, September 25, 2012 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

**

So that means that IF I educate myself with the backend to customize and 
administer SRM, I will not be at a significant loss while attempting to do the 
same on version 8:00??

Joe

From: Easter, David
Sent: Tuesday, September 25, 2012 4:59 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

**
Just to clarify, the end-user facing UI has changed significantly in version 
8.0.00.  The back-end administration portion of the product has not changed too 
much from 7.6.04.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, September 25, 2012 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

**

Thing is I’m an indie consultant and may need to work on both, so was wondering 
if I did the 7.6 class, if it would be easy to graduate to 8.0 without having 
to go through another training class. Or if it is significantly different to 
administer and customize that may require training again..

It would be nice if they could have adapted the currently running training 
classes to add a what's new section while training 7.6.04..

Joe

From: Mike Gould
Sent: Tuesday, September 25, 2012 3:36 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

**
Joe,

The SRM 8.0 interface has been completely re-written.  Lots of great updates I 
think your users will really like.

Definitely recommend signing up for an 8.0 class, when available, if you're 
thinking about upgrading.

Regards,
Michael Gould
Manager, Remedy Systems
U.S. House of Representatives

Current Production:
ARS 8.0.00
ITSM 8.0.00
Solaris 10
Oracle 11gR2
On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

I guess this question is for those who may have had a fair chance to play with 
version 8.00

How different are these in version 8.00.. Meaning if I were to decide to go for 
training for these on 7.6.04, will I find myself shooting in my foot when I 
have to work with these in version 8.00?? I asked a representative from the BMC 
Education Services this same question, and she had no available information to 
give me about this. I was told my best bet may be to talk to a sales rep about 
this but, me not being a direct customer, have no contact information to any of 
the sales reps either.

I’d appreciate help with some / any BMC contacts that I could get for this..

Joe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: Sort of OT: SRM and Work Order Management version 8.0

[Joe Martin D'Souza]

Does the ‘What’s New’ cost additional training bucks/credits?

Joe

From: Carl Wilson 
Sent: Tuesday, September 25, 2012 5:04 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

** 
Hi,

there will shortly be "What's new" course available for version 8 - WBT.

As mentioned, SRM is the major difference in the Console layout, other consoles 
and forms have had things moved i.e. Categorizations and Tasks are now tabs 
instead of links.   

7.6.04 courses can be utilised (if already completed) along with the "What's 
New" (apart from SRM).

 

7.6 however would put you behind somewhat due to the many features introduced 
in 7.6.04 across the suite.

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/  

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: 25 September 2012 21:15
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

 

** 

 

Thing is I’m an indie consultant and may need to work on both, so was wondering 
if I did the 7.6 class, if it would be easy to graduate to 8.0 without having 
to go through another training class. Or if it is significantly different to 
administer and customize that may require training again..

 

It would be nice if they could have adapted the currently running training 
classes to add a what's new section while training 7.6.04..

 

Joe

 

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Sort of OT: SRM and Work Order Management version 8.0

[Joe Martin D'Souza]

So that means that IF I educate myself with the backend to customize and 
administer SRM, I will not be at a significant loss while attempting to do the 
same on version 8:00??

Joe

From: Easter, David 
Sent: Tuesday, September 25, 2012 4:59 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

** 
Just to clarify, the end-user facing UI has changed significantly in version 
8.0.00.  The back-end administration portion of the product has not changed too 
much from 7.6.04.  

 

-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, September 25, 2012 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

 

** 

 

Thing is I’m an indie consultant and may need to work on both, so was wondering 
if I did the 7.6 class, if it would be easy to graduate to 8.0 without having 
to go through another training class. Or if it is significantly different to 
administer and customize that may require training again..

 

It would be nice if they could have adapted the currently running training 
classes to add a what's new section while training 7.6.04..

 

Joe

 

From: Mike Gould 

Sent: Tuesday, September 25, 2012 3:36 PM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

 

** 

Joe,

 

The SRM 8.0 interface has been completely re-written.  Lots of great updates I 
think your users will really like.  

 

Definitely recommend signing up for an 8.0 class, when available, if you're 
thinking about upgrading.

 

Regards,

Michael Gould

Manager, Remedy Systems

U.S. House of Representatives

 

Current Production:

ARS 8.0.00

ITSM 8.0.00

Solaris 10

Oracle 11gR2

On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza  wrote:

** 

 

I guess this question is for those who may have had a fair chance to play with 
version 8.00

 

How different are these in version 8.00.. Meaning if I were to decide to go for 
training for these on 7.6.04, will I find myself shooting in my foot when I 
have to work with these in version 8.00?? I asked a representative from the BMC 
Education Services this same question, and she had no available information to 
give me about this. I was told my best bet may be to talk to a sales rep about 
this but, me not being a direct customer, have no contact information to any of 
the sales reps either.

 

I’d appreciate help with some / any BMC contacts that I could get for this..

 

Joe

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Job Opportunities: Configuration Management Administrator with ActioNet, Inc.

[Eric Chasteen]

Looking for candidates to fill Full-Time opportunity as a Configuration
Management Administrator with ActioNet, Inc.



If you or your network is interested, please E-mail me at
echast...@actionet.com.



Regards,





Eric Chasteen, PMP, ITIL V3, CSM

Remedy Practice Manager



ActioNet, Inc.

2600 Park Tower Drive, Suite 1000

Vienna, VA 22180

Phone: 512.277.0121

Fax: 512.489.2226

Email: echast...@actionet.com

Web: www.actionet.com



==



Configuration Management Administrator



Citizenship Requirement: US Citizen

Clearance Required: Public Trust

Location: Onsite &/or Remote





Responsibilities:



Perform design, installation, configuration, testing & maintenance of BMC
Blade Logic for Clients (Marimba) and BMC Atrium Discovery & Dependency
Mapping (ADDM) applications.

Responsible for programming work flow, enhancements & integrations with BMC
Remedy Asset Management and BMC Atrium Core processes.

Perform daily operations of discovery scans across the IT enterprise for
Computer System, Software, Server, and Network Configuration Items (CIs).

Configure and provide reports of results of Discovery scans.

Configure Topology Models consisting of Services and related CIs using
Discovery applications.

Design, configure, & deploy software release packages.

Create & maintain design specifications, architectural diagrams, & process
diagrams supporting & communicating changes to applications.

Maintain knowledge of latest BMC Discovery technology.

Triage & fix defects found in applications & provide 24x7 on-call support.

Maintain & adhere to source code, configuration management, release
management & software engineering best practices.

Willingness to travel (<30%)

Perform other duties as required.





Skills Required:



Developing & configuring Applications using BMC Discovery technology.

Experience with BMC Blade Logic for Clients / Marimba v8.1 +, Atrium
Discovery & Dependency Mapping (ADDM) version 8.2 +.

Knowledge of IT datacenter infrastructure to include database, network,
server, & security systems, standards & processes.

Knowledge of Solaris, Windows, & Linux platforms.

Knowledge of Oracle & MS SQL Server databases.



Skills Preferred:



Worked in an IT Applications Development organization or IT Configuration
Management team environment.

ITIL v3, BMC Blade Logic for Client, Marimba or ADDM related certifications.

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Re: 7.6.04 Knowledge Management Search results

[Carl Wilson]

Hi,
this is based on permissions.
If no RKM permissions are assigned, then the user will only see "Published" 
articles.  RKM Viewer and above can see all articles in Draft or a Review stage.
 
You can also specify in the advanced criteria to only search for articles based 
on Article Status, but this would be for a set Status value.

Cheers
Carl

http://www.missingpiecessoftware.com/



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: 25 September 2012 21:55
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Knowledge Management Search results

Hi,

got a customer request whereby when they perform a Knowledge Search within 
Knowledge Management they wish to exclude from the returned results all 
articles that are retired.  Not sure where to start looking, certainly can't 
find anything in the advanced search criteria they could set themselves, was 
wondering if there was anywhere in the workflow i could look to see if i could 
limit the returned results, but don't know where to start looking.

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Re: Sort of OT: SRM and Work Order Management version 8.0

[Carl Wilson]

Hi,

there will shortly be "What's new" course available for version 8 - WBT.

As mentioned, SRM is the major difference in the Console layout, other
consoles and forms have had things moved i.e. Categorizations and Tasks are
now tabs instead of links.   

7.6.04 courses can be utilised (if already completed) along with the "What's
New" (apart from SRM).

 

7.6 however would put you behind somewhat due to the many features
introduced in 7.6.04 across the suite.

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: 25 September 2012 21:15
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

 

** 

 

Thing is I'm an indie consultant and may need to work on both, so was
wondering if I did the 7.6 class, if it would be easy to graduate to 8.0
without having to go through another training class. Or if it is
significantly different to administer and customize that may require
training again..

 

It would be nice if they could have adapted the currently running training
classes to add a what's new section while training 7.6.04..

 

Joe

 

 


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Re: Sort of OT: SRM and Work Order Management version 8.0

[Easter, David]

Just to clarify, the end-user facing UI has changed significantly in version 
8.0.00.  The back-end administration portion of the product has not changed too 
much from 7.6.04.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, September 25, 2012 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

**

Thing is I'm an indie consultant and may need to work on both, so was wondering 
if I did the 7.6 class, if it would be easy to graduate to 8.0 without having 
to go through another training class. Or if it is significantly different to 
administer and customize that may require training again..

It would be nice if they could have adapted the currently running training 
classes to add a what's new section while training 7.6.04..

Joe

From: Mike Gould
Sent: Tuesday, September 25, 2012 3:36 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

**
Joe,

The SRM 8.0 interface has been completely re-written.  Lots of great updates I 
think your users will really like.

Definitely recommend signing up for an 8.0 class, when available, if you're 
thinking about upgrading.

Regards,
Michael Gould
Manager, Remedy Systems
U.S. House of Representatives

Current Production:
ARS 8.0.00
ITSM 8.0.00
Solaris 10
Oracle 11gR2
On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

I guess this question is for those who may have had a fair chance to play with 
version 8.00

How different are these in version 8.00.. Meaning if I were to decide to go for 
training for these on 7.6.04, will I find myself shooting in my foot when I 
have to work with these in version 8.00?? I asked a representative from the BMC 
Education Services this same question, and she had no available information to 
give me about this. I was told my best bet may be to talk to a sales rep about 
this but, me not being a direct customer, have no contact information to any of 
the sales reps either.

I'd appreciate help with some / any BMC contacts that I could get for this..

Joe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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7.6.04 Knowledge Management Search results

[Simon Ellis]

Hi,

got a customer request whereby when they perform a Knowledge Search within 
Knowledge Management they wish to exclude from the returned results all 
articles that are retired.  Not sure where to start looking, certainly can't 
find anything in the advanced search criteria they could set themselves, was 
wondering if there was anywhere in the workflow i could look to see if i could 
limit the returned results, but don't know where to start looking.

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Re: Sort of OT: SRM and Work Order Management version 8.0

[Joe Martin D'Souza]

Thing is I’m an indie consultant and may need to work on both, so was wondering 
if I did the 7.6 class, if it would be easy to graduate to 8.0 without having 
to go through another training class. Or if it is significantly different to 
administer and customize that may require training again..

It would be nice if they could have adapted the currently running training 
classes to add a what's new section while training 7.6.04..

Joe

From: Mike Gould 
Sent: Tuesday, September 25, 2012 3:36 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0

** 
Joe,

The SRM 8.0 interface has been completely re-written.  Lots of great updates I 
think your users will really like.  

Definitely recommend signing up for an 8.0 class, when available, if you're 
thinking about upgrading.

Regards,
Michael Gould
Manager, Remedy Systems
U.S. House of Representatives

Current Production:
ARS 8.0.00
ITSM 8.0.00
Solaris 10
Oracle 11gR2


On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza  wrote:

  ** 

  I guess this question is for those who may have had a fair chance to play 
with version 8.00

  How different are these in version 8.00.. Meaning if I were to decide to go 
for training for these on 7.6.04, will I find myself shooting in my foot when I 
have to work with these in version 8.00?? I asked a representative from the BMC 
Education Services this same question, and she had no available information to 
give me about this. I was told my best bet may be to talk to a sales rep about 
this but, me not being a direct customer, have no contact information to any of 
the sales reps either.

  I’d appreciate help with some / any BMC contacts that I could get for this..

  Joe
  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Help finding Documentation

[Pargeter, Christie :CO IS]

Thanks!!! This looks like exactly what I am looking for.

 

From: patchsk [mailto:vamsi...@gmail.com] 
Sent: Tuesday, September 25, 2012 11:46 AM
To: arsl...@googlegroups.com
Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Pargeter, Christie :CO IS
Subject: Re: Help finding Documentation

 

I think what you are looking for is Task Phase Mgmt.

Use this feature after testing thoroughly and after setting expectation with 
the users. 

At least in 7.6.03 this feature was error prone and caused confusion with the 
users.

Also if you enable this I think you may have to redo all your change templates 
to use this feature along with templates.

 

Pg31 ( Configuring TMS Phases) in Task Mgmt Administration Guide. 

http://documents.bmc.com/supportu/documents/34/12/103412/103412.pdf 

 

Also there is a white paper on this topic.

http://documents.bmc.com/supportu/documents/42/21/194221/194221.pdf 

On Tuesday, September 25, 2012 11:13:23 AM UTC-7, Pargeter, Christie :CO IS 
wrote:

** 

Hi All – I heard with ITSM 7.6.4 you could have tasks activated at the Planning 
In Progress stage but I am not seeing how to do that.  If anyone had an idea 
where the documentation is I would appreciate it or any help around configuring 
and using this feature.

 

 

 




Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

cparge...@lhs.org  

  1120 Building 

tel: 503-415-5149

 

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Re: Sort of OT: SRM and Work Order Management version 8.0

[Mike Gould]

Joe,

The SRM 8.0 interface has been completely re-written.  Lots of great
updates I think your users will really like.

Definitely recommend signing up for an 8.0 class, when available, if you're
thinking about upgrading.

Regards,
Michael Gould
Manager, Remedy Systems
U.S. House of Representatives

Current Production:
ARS 8.0.00
ITSM 8.0.00
Solaris 10
Oracle 11gR2

On Tue, Sep 25, 2012 at 2:31 PM, Joe Martin D'Souza wrote:

> **
>
> I guess this question is for those who may have had a fair chance to play
> with version 8.00
>
> How different are these in version 8.00.. Meaning if I were to decide to
> go for training for these on 7.6.04, will I find myself shooting in my foot
> when I have to work with these in version 8.00?? I asked a representative
> from the BMC Education Services this same question, and she had no
> available information to give me about this. I was told my best bet may be
> to talk to a sales rep about this but, me not being a direct customer, have
> no contact information to any of the sales reps either.
>
> I’d appreciate help with some / any BMC contacts that I could get for
> this..
>
> Joe
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Help finding Documentation

[patchsk]

I think what you are looking for is Task Phase Mgmt.
Use this feature after testing thoroughly and after setting expectation 
with the users. 
At least in 7.6.03 this feature was error prone and caused confusion with 
the users.
Also if you enable this I think you may have to redo all your change 
templates to use this feature along with templates.

Pg31 ( Configuring TMS Phases) in Task Mgmt Administration Guide. 
http://documents.bmc.com/supportu/documents/34/12/103412/103412.pdf 

Also there is a white paper on this topic.
http://documents.bmc.com/supportu/documents/42/21/194221/194221.pdf 

On Tuesday, September 25, 2012 11:13:23 AM UTC-7, Pargeter, Christie :CO IS 
wrote:
>
> ** 
>
> Hi All – I heard with ITSM 7.6.4 you could have tasks activated at the 
> Planning In Progress stage but I am not seeing how to do that.  If anyone 
> had an idea where the documentation is I would appreciate it or any help 
> around configuring and using this feature.
>
>  
>
>  
>
>  
> --
>
>
> *Christie Pargeter *
> *Legacy Health** ***
>
> *IS - Programming*
>
> *SR Technical Analyst***
>
> cparge...@lhs.org 
>
> *  **1120 Building* 
>
> tel: 503-415-5149
>
>  
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: ITSM 8 Compatibility Matrix

[Axton]

I tried looking in the PAC application but I could not find version 8 of
the Atrium CMDB in there.  I looked under all these application names
(these are all the products with the string "CMDB" in the name):
 - BMC Atrium CMDB Enterprise Manager
 - BMC Atrium CMDB Enterprise Manager - Enterprise Use
 - BMC Atrium CMDB Suite

In the PAC application, under "BMC Remedy IT Service Management Suite"
"8.0.00," I see this paragraph:

1) BMC Remedy IT Service Management 8.0.00 supports all of the operating
system / database combinations supported by the underlying BMC Remedy AR
System with the exception of IBM® Informix®. Please see the BMC Remedy AR
System Compatibility Matrix and the BMC Atrium Core Compatibility Matrix
for details and specific minimum version levels. Please refer the link
http://media.cms.bmc.com/documents/AR+System+8.0.00+Compatibility+Matrix.pdffor
BMC Remedy AR System Compatibility Matrix and
http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdffor
the BMC Atrium Core Compatibility Matrix.


I tried to open the URL to the the Atrium Core 8 Compatibility Matrix (
http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf),
but I get a 404 error.

Where can I find the compatibility matrix for Atrium CMDB 8.0?

Axton Grams

On Tue, Sep 25, 2012 at 11:06 AM, Peter Adams  wrote:

> As in the past, the BMC Remedy ITSM Suite compatiblity document focuses on
> describing compatiblity info for Remedy ITSM applications. So, in this case
> here, it contains information about Remedy ITSM 8.0 applications.
>
> If you want information about compatiblity of BMC Atrium Core 8.0 with
> older versions of BMC Remedy Asset Management, then as in the past, you
> would have to look at the BMC Atrium Core Compatiblity document.
>
> The statement "8.0.00 applications are designed to optimally work with
> other ITSM suite applications of the same major/minor version" refers to
> the fact that if you use a mixed version stack of 7.6.04 and 8.0.00
> applications, you won't be able to benefit from all the new features built
> into 8.0.00 apps.
>
> Peter
>
>
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Sort of OT: SRM and Work Order Management version 8.0

[Joe Martin D'Souza]

I guess this question is for those who may have had a fair chance to play with 
version 8.00

How different are these in version 8.00.. Meaning if I were to decide to go for 
training for these on 7.6.04, will I find myself shooting in my foot when I 
have to work with these in version 8.00?? I asked a representative from the BMC 
Education Services this same question, and she had no available information to 
give me about this. I was told my best bet may be to talk to a sales rep about 
this but, me not being a direct customer, have no contact information to any of 
the sales reps either.

I’d appreciate help with some / any BMC contacts that I could get for this..

Joe

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Help finding Documentation

[Pargeter, Christie :CO IS]

Hi All - I heard with ITSM 7.6.4 you could have tasks activated at the
Planning In Progress stage but I am not seeing how to do that.  If
anyone had an idea where the documentation is I would appreciate it or
any help around configuring and using this feature.

 

 

 




Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

cparge...@lhs.org  

  1120 Building 

tel: 503-415-5149

 


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Re: ITSM 8 Compatibility Matrix

[Peter Adams]

As in the past, the BMC Remedy ITSM Suite compatiblity document focuses on 
describing compatiblity info for Remedy ITSM applications. So, in this case 
here, it contains information about Remedy ITSM 8.0 applications. 

If you want information about compatiblity of BMC Atrium Core 8.0 with older 
versions of BMC Remedy Asset Management, then as in the past, you would have to 
look at the BMC Atrium Core Compatiblity document.

The statement "8.0.00 applications are designed to optimally work with other 
ITSM suite applications of the same major/minor version" refers to the fact 
that if you use a mixed version stack of 7.6.04 and 8.0.00 applications, you 
won't be able to benefit from all the new features built into 8.0.00 apps.

Peter

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Re: Developer Certification

[Longwing, LJ CTR MDA/IC]

Tadeu,
Please take a look at the below link, it outlines how to be a BMC Certified 
Developer.

http://www.bmc.com/education/certification-programs/BMC-Remedy-AR-System-7604-Certified-Developer.html

Looking at the education website, taking all of the classes listed as required 
(assuming you need all of them), it looks like first glance cost for USD for 
the first classes I saw listed, your total cost would be $11,870.  This is list 
of course, and there may be discounts available, etcbut basically 12K in 
classes alone, and on top of that you need to add travel/lodging for the 
necessary classes (two of them are online).

You don't need to be an employee of a partner company anymore to get certified, 
that I was able to read at least.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Tuesday, September 25, 2012 8:57 AM
To: arslist@ARSLIST.ORG
Subject: RES: Developer Certification

** 

Hey,

 

How / Where can I get this certification?

And how much is the investiment?

Do I have to be a employee from a BMC partner company?

 

Regards

 

De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
Em nome de Jason Miller Enviada em: sexta-feira, 27 de julho de 2012 11:31
Para: arslist@ARSLIST.ORG
Assunto: Re: Developer Certification

 

** 

I wish I could help but I am also going through the Developer Certification in 
August.  At first I thought we would be classmates but the .ru domain makes me 
wonder of you will be in San Jose, USA also?

Jason 

On Jul 27, 2012 12:14 AM, "Vershinsky Alex"  wrote:

Hello All,

As I am going to pass through BMC Developer Certification in August, I realy 
need some help in a way that make me more familiar with this exam. I believe 
that there are a lot of Certified Developers here who will not hasitate to 
share his/her expirience in taking this exam. I would be grateful if some of 
you give exaplese of exam's cases you remeber from this exam.

P.S.: ARS version doesn't metter, but I'm going to take 7.6.04 Certification 
Exam.

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Re: ITSM 8 Compatibility Matrix

[arslist]

My reading of that document would say no.

It requires Asset Management 7.6.04 or higher.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: September 25, 2012 11:07 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 8 Compatibility Matrix

 

** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the
PAC information?  I would like to know if I can upgrade the CMDB to version
8 and use it with Asset 7.5.  I tried reading through the BMC
Interoperability documentation as well, but all this documentation is
lacking in version cross-references for compatibility.

 

Application Stack (Current):

- ARS 7.5 patch 3

- Atrium CMDB 7.5 patch 5

- ITSM 7.5.01.0 patch 000

- AIE 7.5 patch 5

- SLM 7.5.00 patch 001

 

Application Stack (Targeted):

- ARS 8.0

- Atrium CMDB 8.0

- ITSM 7.5.01.0 patch 000

- AIE 7.5 patch 5

- SLM 8.0

 

Is this possible?  For reference, here is the link to the ITSM 8
Compatibility Matrix:

http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf 

 

Thanks,

Axton Grams

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Re: ITSM 8 Compatibility Matrix

[Axton]

I guess it's the vague statements like "designed to optimally work with"
that throw me off.  I was looking for a matrix, as the document title
suggested.  How sub-optimal will my proposed configuration be?  Will it
work at all?

Is "BMC Atrium Service Level Management" the same thing as "SLM"?

Axton

On Tue, Sep 25, 2012 at 10:17 AM, Carl Wilson  wrote:

> **
>
> Hi,
>
> you need the following:
>
> ** **
>
> *System Requirements and Notes *BMC Remedy IT Service Management 8.0.00
> suite requires and is compatible with the following BMC product versions
> (or later):
>
> ** **
>
> *BMC Remedy Action Request System 8.0.00 *
>
> *BMC Atrium Core 8.0.00 *
>
> *BMC Atrium Integrator 8.0.00 *
>
> ** **
>
> The BMC Remedy IT Service Management 8.0.00 suite core applications are
> designed to optimally work with other ITSM suite applications of the same
> major/minor version. The following list of applications – in combination
> with the platform products of the same version - defines the *recommended
> Remedy ITSM suite configuration*: *BMC Service Desk 8.0.00 *
>
> ** **
>
> *BMC Change Management 8.0.00 *
>
> *BMC Asset Management 8.0.00 *
>
> *BMC Knowledge Management 8.0.00 *
>
> *BMC Service Request Management 8.0.00 *
>
> *BMC Atrium Service Level Management 8.0.00 *
>
> ** **
>
> In addition, the BMC Remedy IT Service Management 8.0.00 suite
> applications are also supported to work in the following configuration, as
> part of an upgrade from an existing 7.6.04 environment: *BMC Service Desk
> 7.6.04 (SP2 or higher) *
>
> *BMC Change Management 7.6.04 (SP2 or higher) *
>
> *BMC Asset Management 7.6.04 (SP2 or higher) *
>
> *BMC Knowledge Management 8.0.00 *
>
> *BMC Service Request Management 8.0.00 *
>
> *BMC Atrium Service Level Management 7.6.04 (SP1 or higher) *
>
> ** **
>
> Cheers
>
> Carl
>
> ** **
>
> http://www.missingpiecessoftware.com/
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Axton
> *Sent:* 25 September 2012 16:07
> *To:* arslist@ARSLIST.ORG
> *Subject:* ITSM 8 Compatibility Matrix
>
> ** **
>
> ** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or
> the PAC information?  I would like to know if I can upgrade the CMDB to
> version 8 and use it with Asset 7.5.  I tried reading through the BMC
> Interoperability documentation as well, but all this documentation is
> lacking in version cross-references for compatibility.
>
> ** **
>
> Application Stack (Current):
>
> - ARS 7.5 patch 3
>
> - Atrium CMDB 7.5 patch 5
>
> - ITSM 7.5.01.0 patch 000
>
> - AIE 7.5 patch 5
>
> - SLM 7.5.00 patch 001
>
> ** **
>
> Application Stack (Targeted):
>
> - ARS 8.0
>
> - Atrium CMDB 8.0
>
> - ITSM 7.5.01.0 patch 000
>
> - AIE 7.5 patch 5
>
> - SLM 8.0
>
> ** **
>
> Is this possible?  For reference, here is the link to the ITSM 8
> Compatibility Matrix:
>
> http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf
>  
>
> ** **
>
> Thanks,
>
> Axton Grams
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: ITSM 8 Compatibility Matrix

[Carl Wilson]

Hi,

you need the following:

 

System Requirements and Notes BMC Remedy IT Service Management 8.0.00 suite
requires and is compatible with the following BMC product versions (or
later):

 


BMC Remedy Action Request System 8.0.00 


BMC Atrium Core 8.0.00 


BMC Atrium Integrator 8.0.00 

 


The BMC Remedy IT Service Management 8.0.00 suite core applications are
designed to optimally work with other ITSM suite applications of the same
major/minor version. The following list of applications - in combination
with the platform products of the same version - defines the recommended
Remedy ITSM suite configuration: BMC Service Desk 8.0.00 

 


BMC Change Management 8.0.00 


BMC Asset Management 8.0.00 


BMC Knowledge Management 8.0.00 


BMC Service Request Management 8.0.00 


BMC Atrium Service Level Management 8.0.00 

 


In addition, the BMC Remedy IT Service Management 8.0.00 suite applications
are also supported to work in the following configuration, as part of an
upgrade from an existing 7.6.04 environment: BMC Service Desk 7.6.04 (SP2 or
higher) 


BMC Change Management 7.6.04 (SP2 or higher) 


BMC Asset Management 7.6.04 (SP2 or higher) 


BMC Knowledge Management 8.0.00 


BMC Service Request Management 8.0.00 


BMC Atrium Service Level Management 7.6.04 (SP1 or higher) 

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 25 September 2012 16:07
To: arslist@ARSLIST.ORG
Subject: ITSM 8 Compatibility Matrix

 

** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the
PAC information?  I would like to know if I can upgrade the CMDB to version
8 and use it with Asset 7.5.  I tried reading through the BMC
Interoperability documentation as well, but all this documentation is
lacking in version cross-references for compatibility.

 

Application Stack (Current):

- ARS 7.5 patch 3

- Atrium CMDB 7.5 patch 5

- ITSM 7.5.01.0 patch 000

- AIE 7.5 patch 5

- SLM 7.5.00 patch 001

 

Application Stack (Targeted):

- ARS 8.0

- Atrium CMDB 8.0

- ITSM 7.5.01.0 patch 000

- AIE 7.5 patch 5

- SLM 8.0

 

Is this possible?  For reference, here is the link to the ITSM 8
Compatibility Matrix:

http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf 

 

Thanks,

Axton Grams

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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ITSM 8 Compatibility Matrix

[Axton]

Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the
PAC information?  I would like to know if I can upgrade the CMDB to version
8 and use it with Asset 7.5.  I tried reading through the BMC
Interoperability documentation as well, but all this documentation is
lacking in version cross-references for compatibility.

Application Stack (Current):
- ARS 7.5 patch 3
- Atrium CMDB 7.5 patch 5
- ITSM 7.5.01.0 patch 000
- AIE 7.5 patch 5
- SLM 7.5.00 patch 001

Application Stack (Targeted):
- ARS 8.0
- Atrium CMDB 8.0
- ITSM 7.5.01.0 patch 000
- AIE 7.5 patch 5
- SLM 8.0

Is this possible?  For reference, here is the link to the ITSM 8
Compatibility Matrix:
http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf

Thanks,
Axton Grams

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RES: Developer Certification

[Tadeu Augusto Dutra Pinto]

Hey,

 

How / Where can I get this certification?

And how much is the investiment?

Do I have to be a employee from a BMC partner company?

 

Regards

 

De: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Em nome de Jason Miller
Enviada em: sexta-feira, 27 de julho de 2012 11:31
Para: arslist@ARSLIST.ORG
Assunto: Re: Developer Certification

 

** 

I wish I could help but I am also going through the Developer
Certification in August.  At first I thought we would be classmates but
the .ru domain makes me wonder of you will be in San Jose, USA also?

Jason 

On Jul 27, 2012 12:14 AM, "Vershinsky Alex" 
wrote:

Hello All,

As I am going to pass through BMC Developer Certification in August, I
realy need some help in a way that make me more familiar with this exam.
I believe that there are a lot of Certified Developers here who will not
hasitate to share his/her expirience in taking this exam. I would be
grateful if some of you give exaplese of exam's cases you remeber from
this exam.

P.S.: ARS version doesn't metter, but I'm going to take 7.6.04
Certification Exam.


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RESOLVED: Remedy Mid-Tier on SSL

[Ray Palla]

Very useful info Axton.  And thanks to Nathan Aker at McAfee.  You guys
rock.

 

R

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Monday, September 24, 2012 7:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Mid-Tier on SSL

 

** Where you make the change all depends on your software stack.  Are you
using a web server?  Which one?  If not, what J2EE container are you using?
Are you using a load balancer?  The SSL configuration is typically done at
the endpoint that the user agent connects to.  This could be the load
balancer, if you use one; it could be the web server, if you use one; or it
could be the J2EE container.

 

There have been a number of conversations around how to do something with
the web tier, but very little information about the software/hardware stack
in use.  The implementation specifics depend on what you are using.  Best
suggestion for everyone on the list who wants to know how to do X with the
web configuration (context path, ssl, etc.) is to outline your
software/hardware stack as it pertains to the web tier.

 

Axton Grams

On Mon, Sep 24, 2012 at 5:01 PM, Ray Palla  wrote:

** 

Hello Listers;

 

Does anyone have any suggestions or best practice recommendations for
putting the Remedy Mid-Tier on Secure Socket Layer?

 

Seems most of the BMC docs refer to the using the web server (Apache,
Tomcat) for SSL?

 

R

 


Ray Palla
Sr. IT/Remedy Consultant 

Error! Filename not specified.

Error! Filename not specified.



Mobile: 512-917-1739
Time Zone: Central

Email:   ray.pa...@insona.com
Error! Filename not specified. Professional Profile
 

  INSONA Corporation
1201 Berry Lane
 
Georgetown, TX

78626-3832 USA
Infrastructure Solutions - Network Applications 


 



 

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CMDB 7.6.4

[Koyb P. Liabt]

***
 
Hi,
 
Will using cmdbdiag resolve this error message below?
>>>I have a ARERR [120039] - operation violates the cardinality  constraint 
of
the relationship. 

How do I resolve the error message?
 

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Re: AIE Job - stuck at "waiting for next chunk"

[Logan, Kelly]

Have you checked the event logs for the server the job is running on? Perhaps 
there is a memory error or some issue with the flatfile being generated.

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Tuesday, September 25, 2012 6:49 AM
To: arslist@ARSLIST.ORG
Subject: AIE Job - stuck at "waiting for next chunk"

**
Hi,

We have an AIE Exchange Job (Type: from AR Form to flatfile) that was running 
before, then suddenly stopped running. We already turned on the Debug logs for 
that job but it doesn't give any errors. Instead, after the job starts, it 
seems to be stuck at "Waiting for next chunk" stage and no new logs are written 
after that. Then the job just stays on in "Running" status and never finishes, 
but it's not doing anything.

Any ideas what may cause the job to stop at "Waiting for next chunk" status?

Thanks!

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
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AIE Job - stuck at "waiting for next chunk"

[Kali Obsum]

Hi,

 

We have an AIE Exchange Job (Type: from AR Form to flatfile) that was
running before, then suddenly stopped running. We already turned on the
Debug logs for that job but it doesn't give any errors. Instead, after
the job starts, it seems to be stuck at "Waiting for next chunk" stage
and no new logs are written after that. Then the job just stays on in
"Running" status and never finishes, but it's not doing anything.

 

Any ideas what may cause the job to stop at "Waiting for next chunk"
status?

 

Thanks!

 

Regards,

Kali

 


NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

[Hullule, Kiran]

Hi Misi,

This includes Platform components and ITSM application.

Best Regards

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, September 25, 2012 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key 
customer of BMC Software

Hi,

Even better than 5.1.2 and 6.3?

Are you talking about the Remedy Core AR Server here, or are you referring
to applications as well? Or maybe the client (in this case Mid-Tier)?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Congratulations to the BMC Team on the 8.0 GA!
> We participated in BMC's Select Market Availability (early release)
> program and has been running 8.0 in production since September 4th.
> There are some great new features in 8.0 (redesigned SRM interface, Social
> Collaboration, Email Rules Engine, Copy/Paste Workflow elements,
> Wiki-style documentation, and many more) that we're really excited about.
>
> We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the
> most stable releases I can remember in my 12+ years developing Remedy
> applications.
> I definitely recommend everyone take a hard look and start planning your
> next upgrade sooner than later.
>
> Happy about this release.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

[Misi Mladoniczky]

Hi,

Even better than 5.1.2 and 6.3?

Are you talking about the Remedy Core AR Server here, or are you referring
to applications as well? Or maybe the client (in this case Mid-Tier)?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Congratulations to the BMC Team on the 8.0 GA!
> We participated in BMC's Select Market Availability (early release)
> program and has been running 8.0 in production since September 4th.
> There are some great new features in 8.0 (redesigned SRM interface, Social
> Collaboration, Email Rules Engine, Copy/Paste Workflow elements,
> Wiki-style documentation, and many more) that we're really excited about.
>
> We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the
> most stable releases I can remember in my 12+ years developing Remedy
> applications.
> I definitely recommend everyone take a hard look and start planning your
> next upgrade sooner than later.
>
> Happy about this release.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

[Kiran Hullule]

Congratulations to the BMC Team on the 8.0 GA!
We participated in BMC's Select Market Availability (early release) program and 
has been running 8.0 in production since September 4th.
There are some great new features in 8.0 (redesigned SRM interface, Social 
Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style 
documentation, and many more) that we're really excited about. 
 
We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most 
stable releases I can remember in my 12+ years developing Remedy applications.
I definitely recommend everyone take a hard look and start planning your next 
upgrade sooner than later.

Happy about this release.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"