Re: webservice integration via middleware

[patchsk]

How are you planning to integrate between remedy and middleware?
If you use webservices  to talk to middleware, then  your original issue 
still be there unless your transitional issues are related to be able to 
queue up and retry messages so that you wont loose transactions incase of 
connection issues etc..

Regardless I think it is a good approach and will help you scale your 
remedy application.
I think with 16 apps talking to remedy using webservices is worthwhile to 
look into middleware.

We often times come across scenarios where external systems have to adhere 
to remedy web service limitations just because remedy did not have  full 
feature set natively. In the same way remedy cannot use external 
systems web service directly  without translations unless it is very plain 
and simple SOAP webservice.

I have worked in several places where they used webmethods, tibco, custom 
java jms as their middleware.
By introducing the middleware you can overcome majority of those 
limitations. 
These middleware tools are built for the very specific purpose so usually 
they are more versatile and support lot of features or standards that plain 
remedy web services cannot support. The middleware will abstract lot of 
tasks like SSL,Firewalls, corporate security standards, authentication 
etc...
Usually corporate  will have dedicated  middleware teams with the know how 
 and they will take care of those things.
Also you get the added benefits like single point of contact, transactional 
 persistence, queues  and be able to hold and retry transactions incase of 
lost communication, logs etc...

The only draw back  I experienced was since you are  introducing one more 
layer between remedy and external systems you have one more team to 
coordinate for changes or new deployments which could cause potentials 
delays to projects. Additional work of mapping to middle ware and one more 
failure point.

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Re: webservice integration via middleware

[Longwing, LJ CTR MDA/IC]

Robin,
In addition to a middleware solution, you may want to think about putting up 
another Mid-Tier server and have it connected to a specific rpc queue that is 
isolated from your general user community.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robin Mathew
Sent: Thursday, September 27, 2012 11:46 PM
To: arslist@ARSLIST.ORG
Subject: webservice integration via middleware

Hi all,

Currently, 16 external applications are integrated with our Remedy system via 
webservices.We are facing many transactional issues in our environment.I am 
thinking of  introducing a middleware for addressing these issues.

Do you recommend my approach?

What are the pros and cons?

Which is the best middleware?

Please advise me on this.

Regards
Robin

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SQL or Oracle

[Hennigan, Sandra]

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go 
with SQL or Oracle as the backend. 

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) on 
the list have an opinion? I really need some feedback with the Pros & Cons of 
using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000 end 
users (Support staff plus customers). We have the entire ITSM suite to deploy 
which will be accomplished in stages. We will start with Asset and Incident 
Management then move onto Change and Release then to SRM. 

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

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Re: SQL or Oracle

[Rick Cook]

The question I find most relevant is what platform your organization has
the resources to support.  Most of us can handle most day to day MSSQL
tasks.  Not so with Oracle, which requires someone trained and experienced.

Rick
On Sep 28, 2012 7:18 AM, "Hennigan, Sandra" 
wrote:

> All,
>
> I am setting up a brand new ARS with ITSM. The big decision is whether to
> go with SQL or Oracle as the backend.
>
> I prefer SQL; management thinks Oracle.
>
> Without starting a frightening Friday foray on the List, does anyone (LOL)
> on the list have an opinion? I really need some feedback with the Pros &
> Cons of using either DB that I can take to my managers.
>
> So you know, the system is for an organization that will support about
> 3000 end users (Support staff plus customers). We have the entire ITSM
> suite to deploy which will be accomplished in stages. We will start with
> Asset and Incident Management then move onto Change and Release then to SRM.
>
> Anyone?
>
> Thank you,
>
> Sandra Hennigan
> Remedy Developer
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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Re: SQL or Oracle

[Grooms, Frederick W]

Oracle is not bad either.   Usually I ask what does your company support most.  
If you have better people for Oracle then choose Oracle, same goes for MS-SQL.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, September 28, 2012 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

** 
The question I find most relevant is what platform your organization has the 
resources to support.  Most of us can handle most day to day MSSQL tasks.  Not 
so with Oracle, which requires someone trained and experienced.
Rick

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go 
with SQL or Oracle as the backend.

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) on 
the list have an opinion? I really need some feedback with the Pros & Cons of 
using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000 end 
users (Support staff plus customers). We have the entire ITSM suite to deploy 
which will be accomplished in stages. We will start with Asset and Incident 
Management then move onto Change and Release then to SRM.

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

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SRM - Blank requests

[Christine Milton Hall]

Hoping someone can help me out!

We have implemented SRM and we are having a intermittent problem with the data 
from the questions not being saved and creating Blank Requests.  Has anyone 
else seen this issue and if so, help to guide me where to look?

All of our service categories are simple flows - 1 Request to 1 work order.  It 
occurs with any one of the service categories, so no one specific one is the 
problem

Our environment:

ARS: AR Server 7.5 .00 Patch 002
Atrium CMDB: 7.5 .00 Patch 005
ITSM: 7.5 .01 Patch 001
SRM: 7.6.00 Patch 001
Database : SQL 2005 version 5.2.3790

Anyone's help will be greatly appreciated!

Thanks
christine



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Re: SQL or Oracle

[David Durling]

There was a recent discussion on this, if you check out the list archives.

I'm not a dba, but one thing I'm looking forward to with MS SQL, if we move to 
it from Oracle, is the case-insensitive searching without having to do any 
special setup on the db side.

David

David Durling
University of Georgia

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Friday, September 28, 2012 10:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SQL or Oracle
> 
> Oracle is not bad either.   Usually I ask what does your company support
> most.  If you have better people for Oracle then choose Oracle, same goes
> for MS-SQL.
> 
> Fred
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Friday, September 28, 2012 9:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SQL or Oracle
> 
> **
> The question I find most relevant is what platform your organization has the
> resources to support.  Most of us can handle most day to day MSSQL
> tasks.  Not so with Oracle, which requires someone trained and experienced.
> Rick
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
> Sent: Friday, September 28, 2012 9:08 AM
> To: arslist@ARSLIST.ORG
> Subject: SQL or Oracle
> 
> All,
> 
> I am setting up a brand new ARS with ITSM. The big decision is whether to go
> with SQL or Oracle as the backend.
> 
> I prefer SQL; management thinks Oracle.
> 
> Without starting a frightening Friday foray on the List, does anyone (LOL) on
> the list have an opinion? I really need some feedback with the Pros & Cons of
> using either DB that I can take to my managers.
> 
> So you know, the system is for an organization that will support about 3000
> end users (Support staff plus customers). We have the entire ITSM suite to
> deploy which will be accomplished in stages. We will start with Asset and
> Incident Management then move onto Change and Release then to SRM.
> 
> Anyone?
> 
> Thank you,
> 
> Sandra Hennigan
> Remedy Developer
> 
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"

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Re: SQL or Oracle

[Pargeter, Christie :CO IS]

I usually prefer SQL because of the Case Sensitive nature of Oracle.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, September 28, 2012 7:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

Oracle is not bad either.   Usually I ask what does your company support most.  
If you have better people for Oracle then choose Oracle, same goes for MS-SQL.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, September 28, 2012 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

**
The question I find most relevant is what platform your organization has the 
resources to support.  Most of us can handle most day to day MSSQL tasks.  Not 
so with Oracle, which requires someone trained and experienced.
Rick

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go 
with SQL or Oracle as the backend.

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) on 
the list have an opinion? I really need some feedback with the Pros & Cons of 
using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000 end 
users (Support staff plus customers). We have the entire ITSM suite to deploy 
which will be accomplished in stages. We will start with Asset and Incident 
Management then move onto Change and Release then to SRM.

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

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Re: SQL or Oracle

[David Durling]

Though I have to say that Fred's point makes a lot of sense - you need someone 
around who knows how to handle the database!

David D.

> -Original Message-
> From: David Durling
> Sent: Friday, September 28, 2012 10:36 AM
> To: 'arslist@ARSLIST.ORG'
> Subject: RE: SQL or Oracle
> 
> There was a recent discussion on this, if you check out the list archives.
> 
> I'm not a dba, but one thing I'm looking forward to with MS SQL, if we move
> to it from Oracle, is the case-insensitive searching without having to do any
> special setup on the db side.
> 
> David
> 
> David Durling
> University of Georgia
> 
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> > Sent: Friday, September 28, 2012 10:25 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: SQL or Oracle
> >
> > Oracle is not bad either.   Usually I ask what does your company support
> > most.  If you have better people for Oracle then choose Oracle, same
> > goes for MS-SQL.
> >
> > Fred
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> > Sent: Friday, September 28, 2012 9:22 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: SQL or Oracle
> >
> > **
> > The question I find most relevant is what platform your organization
> > has the resources to support.  Most of us can handle most day to day
> > MSSQL tasks.  Not so with Oracle, which requires someone trained and
> experienced.
> > Rick
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
> > Sent: Friday, September 28, 2012 9:08 AM
> > To: arslist@ARSLIST.ORG
> > Subject: SQL or Oracle
> >
> > All,
> >
> > I am setting up a brand new ARS with ITSM. The big decision is whether
> > to go with SQL or Oracle as the backend.
> >
> > I prefer SQL; management thinks Oracle.
> >
> > Without starting a frightening Friday foray on the List, does anyone
> > (LOL) on the list have an opinion? I really need some feedback with
> > the Pros & Cons of using either DB that I can take to my managers.
> >
> > So you know, the system is for an organization that will support about
> > 3000 end users (Support staff plus customers). We have the entire ITSM
> > suite to deploy which will be accomplished in stages. We will start
> > with Asset and Incident Management then move onto Change and Release
> then to SRM.
> >
> > Anyone?
> >
> > Thank you,
> >
> > Sandra Hennigan
> > Remedy Developer
> >
> >
> __
> > _
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
> > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

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JOB: Remedy ITSM Developer in DC/NoVa

[Tauf Chowdhury]

All,
Hindsight Technologies, Inc. is looking for a Remedy ITSM developer in the
DC/NoVa area. Prefer someone with with a clearance or ability to get a
public trust clearance. Must have 5+ years of overall Remedy development
experience and experience with ITSM version 7.6.x and up. I won't go into
details on here but if you're interested, please contact me off the list.

-- 
*Tauf Chowdhury

*

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Farewell arslisters

[Goodall, Andrew C]

All,

 

I am leaving jcpenney of my own accord to follow a new venture, which
will not be in the BMC Remedy Development space in the foreseeable
future.

I just wanted to say thank you for your help, advise and expertise over
the years. This has been one of the best technical sounding boards that
I have ever subscribed to.

 

All the best to ya'll and BMC.

 

I'm on linkedin if you want to connect -
http://www.linkedin.com/profile/view?id=9438005

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

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Re: Farewell arslisters

[Tauf Chowdhury]

Andrew,
Take care. Best of luck in the future!

Sent from my iPhone

On Sep 28, 2012, at 11:14 AM, "Goodall, Andrew C"  wrote:

**

All,



I am leaving jcpenney of my own accord to follow a new venture, which will
not be in the BMC Remedy Development space in the foreseeable future.

I just wanted to say thank you for your help, advise and expertise over the
years. This has been one of the best technical sounding boards that I have
ever subscribed to.



All the best to ya’ll and BMC.



I’m on linkedin if you want to connect -
http://www.linkedin.com/profile/view?id=9438005





Regards,



*Andrew C. Goodall*

Software Engineer

Development Services

ago...@jcpenney.com

*jcpenney*

6501 Legacy Drive

Plano, TX 75024

jcp.com



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recipient, you are hereby notified that your access is unauthorized, and
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Re: Farewell arslisters

[Tommy Morris]

Good luck in your new adventures Andrew. You have my email, keep in touch.

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management

[cid:image001.png@01CD9D62.3FEA7BE0]
tommy.mor...@pinebreeze.com
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Friday, September 28, 2012 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Farewell arslisters

**
All,

I am leaving jcpenney of my own accord to follow a new venture, which will not 
be in the BMC Remedy Development space in the foreseeable future.
I just wanted to say thank you for your help, advise and expertise over the 
years. This has been one of the best technical sounding boards that I have ever 
subscribed to.

All the best to ya'll and BMC.

I'm on linkedin if you want to connect - 
http://www.linkedin.com/profile/view?id=9438005


Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


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it is addressed and
may contain confidential and/or privileged material. If the reader of this 
message is not the intended
recipient, you are hereby notified that your access is unauthorized, and any 
review, dissemination,
distribution or copying of this message including any attachments is strictly 
prohibited. If you are not
the intended recipient, please contact the sender and delete the material from 
any computer.
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<>

Re: SQL or Oracle

[Carlos Checa]

I prefer SQL
El 28/09/2012 16:43, "David Durling"  escribió:

> Though I have to say that Fred's point makes a lot of sense - you need
> someone around who knows how to handle the database!
>
> David D.
>
> > -Original Message-
> > From: David Durling
> > Sent: Friday, September 28, 2012 10:36 AM
> > To: 'arslist@ARSLIST.ORG'
> > Subject: RE: SQL or Oracle
> >
> > There was a recent discussion on this, if you check out the list
> archives.
> >
> > I'm not a dba, but one thing I'm looking forward to with MS SQL, if we
> move
> > to it from Oracle, is the case-insensitive searching without having to
> do any
> > special setup on the db side.
> >
> > David
> >
> > David Durling
> > University of Georgia
> >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> > > Sent: Friday, September 28, 2012 10:25 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: SQL or Oracle
> > >
> > > Oracle is not bad either.   Usually I ask what does your company
> support
> > > most.  If you have better people for Oracle then choose Oracle, same
> > > goes for MS-SQL.
> > >
> > > Fred
> > >
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> > > Sent: Friday, September 28, 2012 9:22 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: SQL or Oracle
> > >
> > > **
> > > The question I find most relevant is what platform your organization
> > > has the resources to support.  Most of us can handle most day to day
> > > MSSQL tasks.  Not so with Oracle, which requires someone trained and
> > experienced.
> > > Rick
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
> > > Sent: Friday, September 28, 2012 9:08 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: SQL or Oracle
> > >
> > > All,
> > >
> > > I am setting up a brand new ARS with ITSM. The big decision is whether
> > > to go with SQL or Oracle as the backend.
> > >
> > > I prefer SQL; management thinks Oracle.
> > >
> > > Without starting a frightening Friday foray on the List, does anyone
> > > (LOL) on the list have an opinion? I really need some feedback with
> > > the Pros & Cons of using either DB that I can take to my managers.
> > >
> > > So you know, the system is for an organization that will support about
> > > 3000 end users (Support staff plus customers). We have the entire ITSM
> > > suite to deploy which will be accomplished in stages. We will start
> > > with Asset and Incident Management then move onto Change and Release
> > then to SRM.
> > >
> > > Anyone?
> > >
> > > Thank you,
> > >
> > > Sandra Hennigan
> > > Remedy Developer
> > >
> > >
> > __
> > > _
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
> > > wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>
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Re: [EXTERNAL] Farewell arslisters

[Stroud, Natalie K]

Best of luck to you in whatever that new venture entails, Andrew.  Take care of 
yourself, enjoy the break from all the stress that goes with being a Remedy 
developer, and maybe we'll see you again sometime.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Friday, September 28, 2012 9:13 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Farewell arslisters

**
All,

I am leaving jcpenney of my own accord to follow a new venture, which will not 
be in the BMC Remedy Development space in the foreseeable future.
I just wanted to say thank you for your help, advise and expertise over the 
years. This has been one of the best technical sounding boards that I have ever 
subscribed to.

All the best to ya'll and BMC.

I'm on linkedin if you want to connect - 
http://www.linkedin.com/profile/view?id=9438005


Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


The information transmitted is intended only for the person or entity to which 
it is addressed and
may contain confidential and/or privileged material. If the reader of this 
message is not the intended
recipient, you are hereby notified that your access is unauthorized, and any 
review, dissemination,
distribution or copying of this message including any attachments is strictly 
prohibited. If you are not
the intended recipient, please contact the sender and delete the material from 
any computer.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: SQL or Oracle

[Longwing, LJ CTR MDA/IC]

Sandra,
I would say that the argument between the two is almost moot.  You should go 
with whatever DB your organization/company has resources to support properly.  
Properly being the key word there.  I personally feel MSSQL is 'easier' to run 
without a qualified DBA than Oracle is, but both are easy to work with when 
there is a qualified DBA

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 8:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go 
with SQL or Oracle as the backend. 

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) on 
the list have an opinion? I really need some feedback with the Pros & Cons of 
using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000 end 
users (Support staff plus customers). We have the entire ITSM suite to deploy 
which will be accomplished in stages. We will start with Asset and Incident 
Management then move onto Change and Release then to SRM. 

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

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Re: SQL or Oracle

[Pierson, Shawn]

SQL Server is cheaper and easier to manage.  It works better when it comes to 
case sensitivity.  For the amount of users you have, there are no performance 
advantages or anything when it comes to Oracle.  Basically, Remedy works 
perfectly fine on both, but you should use whatever you and your DBAs are more 
comfortable with, and what works on the hardware and OS you are using (e.g. you 
can't run SQL Server on Linux but you can run Oracle.)  Management should 
listen at least to the dollars involved if you are purchasing new licenses, as 
SQL Server Standard is a whole lot cheaper than Oracle.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go 
with SQL or Oracle as the backend. 

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) on 
the list have an opinion? I really need some feedback with the Pros & Cons of 
using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000 end 
users (Support staff plus customers). We have the entire ITSM suite to deploy 
which will be accomplished in stages. We will start with Asset and Incident 
Management then move onto Change and Release then to SRM. 

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

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Farewell arslisters

[John Baker]

Andrew

Good luck with your new venture; I once left BMC for a new venture and
SSO Plugin was born. It's been good fun.


John

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Re: SRM - Blank requests

[Pierson, Shawn]

Are you using Advanced Interface Forms?  If you're using standard SRM SRDs and 
AOTs I would look at the mappings on the SRD first.  Also you didn't mention 
whether the Service Request record gets created successfully, or if it's messed 
up from the beginning.  I've had issues with the mapping from the Service 
Request to the Work Order on a really old version of SRM, I think 2.1, but only 
for an AIF at that point.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall
Sent: Friday, September 28, 2012 9:31 AM
To: arslist@ARSLIST.ORG
Subject: SRM - Blank requests

**
Hoping someone can help me out!

We have implemented SRM and we are having a intermittent problem with the data 
from the questions not being saved and creating Blank Requests.  Has anyone 
else seen this issue and if so, help to guide me where to look?

All of our service categories are simple flows - 1 Request to 1 work order.  It 
occurs with any one of the service categories, so no one specific one is the 
problem

Our environment:

ARS: AR Server 7.5 .00 Patch 002
Atrium CMDB: 7.5 .00 Patch 005
ITSM: 7.5 .01 Patch 001
SRM: 7.6.00 Patch 001
Database : SQL 2005 version 5.2.3790

Anyone's help will be greatly appreciated!

Thanks
christine



*

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SRM -> Work Order (automatic activation?)

[Logan, Kelly]

We have a simple request in SRM that we would like to create a Work Order that 
is active from the beginning. Is this possible without customization? I can 
assign it automatically of course, but is there something I can configure to 
have the WO start with a status of "In Progress" so the Tasks are assigned and 
notifications go out automatically?



Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

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Re: Farewell arslisters

[Joe Martin D'Souza]

Good luck on you future endeavors and farewell..

Joe

From: Goodall, Andrew C 
Sent: Friday, September 28, 2012 11:13 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Farewell arslisters

** 
All,

 

I am leaving jcpenney of my own accord to follow a new venture, which will not 
be in the BMC Remedy Development space in the foreseeable future.

I just wanted to say thank you for your help, advise and expertise over the 
years. This has been one of the best technical sounding boards that I have ever 
subscribed to.

 

All the best to ya’ll and BMC.

 

I’m on linkedin if you want to connect - 
http://www.linkedin.com/profile/view?id=9438005

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 


The information transmitted is intended only for the person or entity to which 
it is addressed and 
may contain confidential and/or privileged material. If the reader of this 
message is not the intended
recipient, you are hereby notified that your access is unauthorized, and any 
review, dissemination,
distribution or copying of this message including any attachments is strictly 
prohibited. If you are not
the intended recipient, please contact the sender and delete the material from 
any computer.
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Check the new ARSmarts Data Manager at the WWRUG12

[Support]

Hello list,

It's been hard work, but we've done it.  Be certain to visit our booth 
at WWRUG12 to check our new ARSmarts Data Manager.  With this new 
module, you can access your AR System data as needed for Remedy 
application developers and managers.


See you all in San Jose.

Kaïs

kais.albas...@arsmarts.com

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Re: webservice integration via middleware

[Karthik]

Agreewith LJ. If you have 16 integrtions, i would definately recommend
having a middlware in place.

I have seen transactional issues with web services integations as well.
When we built the next integration, we used .Net build a middleware. Even
BMC Atrium Orcheastrator does the job well. It uses SOAP an has adapters
available for most of the 3rd party applications. You can build workflows
very easily and persist a transaction before passing it forward. So, if
need comes, you can retrgger from a particulr point of failure. AO Also
provides very good exception handling mechnisms.

- Karthik

On 28 September 2012 18:35, Longwing, LJ CTR MDA/IC  wrote:

> Robin,
> In addition to a middleware solution, you may want to think about putting
> up another Mid-Tier server and have it connected to a specific rpc queue
> that is isolated from your general user community.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Robin Mathew
> Sent: Thursday, September 27, 2012 11:46 PM
> To: arslist@ARSLIST.ORG
> Subject: webservice integration via middleware
>
> Hi all,
>
> Currently, 16 external applications are integrated with our Remedy system
> via webservices.We are facing many transactional issues in our
> environment.I am thinking of  introducing a middleware for addressing these
> issues.
>
> Do you recommend my approach?
>
> What are the pros and cons?
>
> Which is the best middleware?
>
> Please advise me on this.
>
> Regards
> Robin
>
>
> ___
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> www.wwrug12.com ARSList: "Where the Answers Are"
>
>
> ___
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>

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Re: webservice integration via middleware

[Karthik]

Correction. That was Vamsi, Sorry who recommended Middleware.

-Karthik

On 28 September 2012 22:47, Karthik  wrote:

> Agreewith LJ. If you have 16 integrtions, i would definately recommend
> having a middlware in place.
>
> I have seen transactional issues with web services integations as well.
> When we built the next integration, we used .Net build a middleware. Even
> BMC Atrium Orcheastrator does the job well. It uses SOAP an has adapters
> available for most of the 3rd party applications. You can build workflows
> very easily and persist a transaction before passing it forward. So, if
> need comes, you can retrgger from a particulr point of failure. AO Also
> provides very good exception handling mechnisms.
>
> - Karthik
>
> On 28 September 2012 18:35, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
>> Robin,
>> In addition to a middleware solution, you may want to think about putting
>> up another Mid-Tier server and have it connected to a specific rpc queue
>> that is isolated from your general user community.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Robin Mathew
>> Sent: Thursday, September 27, 2012 11:46 PM
>> To: arslist@ARSLIST.ORG
>> Subject: webservice integration via middleware
>>
>> Hi all,
>>
>> Currently, 16 external applications are integrated with our Remedy system
>> via webservices.We are facing many transactional issues in our
>> environment.I am thinking of  introducing a middleware for addressing these
>> issues.
>>
>> Do you recommend my approach?
>>
>> What are the pros and cons?
>>
>> Which is the best middleware?
>>
>> Please advise me on this.
>>
>> Regards
>> Robin
>>
>>
>> ___
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>> www.wwrug12.com ARSList: "Where the Answers Are"
>>
>>
>> ___
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>>
>
>

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Re: Farewell arslisters

[D Dussie]

Good Luck with new venture, Andrew.

Dee.

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Re: Farewell arslisters

[Ray Palla]

Andrew;

 

Your genuine interest toward assisting folks with problems and continued
good advice will be missed.

 

Thanks and good luck.  Should you ever choose to return, you'll be a
welcomed Prodigal Son and we'll roast a pig.

 

R

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Friday, September 28, 2012 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Farewell arslisters

 

** 

All,

 

I am leaving jcpenney of my own accord to follow a new venture, which will
not be in the BMC Remedy Development space in the foreseeable future.

I just wanted to say thank you for your help, advise and expertise over the
years. This has been one of the best technical sounding boards that I have
ever subscribed to.

 

All the best to ya'll and BMC.

 

I'm on linkedin if you want to connect -
http://www.linkedin.com/profile/view?id=9438005

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 


The information transmitted is intended only for the person or entity to
which it is addressed and 
may contain confidential and/or privileged material. If the reader of this
message is not the intended
recipient, you are hereby notified that your access is unauthorized, and any
review, dissemination,
distribution or copying of this message including any attachments is
strictly prohibited. If you are not
the intended recipient, please contact the sender and delete the material
from any computer.

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Re: Farewell arslisters

[Rick Cook]

Thanks for all you did for us, Andrew.  You will be remembered well.

Rick
On Sep 28, 2012 10:29 AM, "Ray Palla"  wrote:

> **
>
> Andrew;
>
> ** **
>
> Your genuine interest toward assisting folks with problems and continued
> good advice will be missed.
>
> ** **
>
> Thanks and good luck.  Should you ever choose to return, you’ll be a
> welcomed Prodigal Son and we’ll roast a pig.
>
> ** **
>
> R
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C
> *Sent:* Friday, September 28, 2012 10:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Farewell arslisters
>
> ** **
>
> ** 
>
> All,
>
> ** **
>
> I am leaving jcpenney of my own accord to follow a new venture, which will
> not be in the BMC Remedy Development space in the foreseeable future.
>
> I just wanted to say thank you for your help, advise and expertise over
> the years. This has been one of the best technical sounding boards that I
> have ever subscribed to.
>
> ** **
>
> All the best to ya’ll and BMC.
>
> ** **
>
> I’m on linkedin if you want to connect -
> http://www.linkedin.com/profile/view?id=9438005
>
> ** **
>
> ** **
>
> Regards,
>
>  
>
> *Andrew C. Goodall*
>
> Software Engineer
>
> Development Services
>
> ago...@jcpenney.com
>
> *jcpenney*
>
> 6501 Legacy Drive
>
> Plano, TX 75024
>
> jcp.com
>
> ** **
>
>
> The information transmitted is intended only for the person or entity to
> which it is addressed and
> may contain confidential and/or privileged material. If the reader of this
> message is not the intended
> recipient, you are hereby notified that your access is unauthorized, and
> any review, dissemination,
> distribution or copying of this message including any attachments is
> strictly prohibited. If you are not
> the intended recipient, please contact the sender and delete the material
> from any computer.
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: SQL or Oracle

[Joe Martin D'Souza]

I agree about MS-SQL being maintenance light, cheap, and at the same time a 
fairly robust database, which has a winning point on case sensitivity..


But because of the nature of searches and the format data is stored in your 
organization, if case insensitivity isn't going to buy much and you'll 
already have a full time Oracle DBA, I would go with Oracle as Oracle tends 
to be more flexible on certain maintenance standpoints than MS-SQL can ever 
be to the best of my knowledge.. I'm not even a fully qualified Oracle DBA 
nor am I a fully qualified MS-SQL DBA, and I find Oracles scripting 
capacities far more superior than MS-SQL. For e.g. I have in the past been 
able to script oracle backups and restore, selecting specific parameters to 
export and import (only structures, only data, only certain tables or views, 
etc) in scripts that has given me the ability to pretty much replicate 
production databases minus all the application data.. I really do not think 
there is a way to do the same in MS-SQL, but then I could be wrong... I just 
may have not found a way to script that in MS-SQL...


All in all I agree with most of the comments on this thread as well as one 
similar to this a few weeks ago, MS-SQL can be fairly cheaper and easier to 
maintain than Oracle which would need an expensive full time DBA..


Joe

-Original Message- 
From: Pierson, Shawn
Sent: Friday, September 28, 2012 11:23 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

SQL Server is cheaper and easier to manage.  It works better when it comes 
to case sensitivity.  For the amount of users you have, there are no 
performance advantages or anything when it comes to Oracle.  Basically, 
Remedy works perfectly fine on both, but you should use whatever you and 
your DBAs are more comfortable with, and what works on the hardware and OS 
you are using (e.g. you can't run SQL Server on Linux but you can run 
Oracle.)  Management should listen at least to the dollars involved if you 
are purchasing new licenses, as SQL Server Standard is a whole lot cheaper 
than Oracle.


Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra

Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go 
with SQL or Oracle as the backend.


I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) 
on the list have an opinion? I really need some feedback with the Pros & 
Cons of using either DB that I can take to my managers.


So you know, the system is for an organization that will support about 3000 
end users (Support staff plus customers). We have the entire ITSM suite to 
deploy which will be accomplished in stages. We will start with Asset and 
Incident Management then move onto Change and Release then to SRM.


Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

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Re: SQL or Oracle

[John Sundberg]

I don't hear any real complaints from MSSQL users.

I do hear real complaints from Oracle (case sensitivity).


-John

On Fri, Sep 28, 2012 at 9:08 AM, Hennigan, Sandra  wrote:

> All,
>
> I am setting up a brand new ARS with ITSM. The big decision is whether to
> go with SQL or Oracle as the backend.
>
> I prefer SQL; management thinks Oracle.
>
> Without starting a frightening Friday foray on the List, does anyone (LOL)
> on the list have an opinion? I really need some feedback with the Pros &
> Cons of using either DB that I can take to my managers.
>
> So you know, the system is for an organization that will support about
> 3000 end users (Support staff plus customers). We have the entire ITSM
> suite to deploy which will be accomplished in stages. We will start with
> Asset and Incident Management then move onto Change and Release then to SRM.
>
> Anyone?
>
> Thank you,
>
> Sandra Hennigan
> Remedy Developer
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."
*WWRUG10 Best Customer Service/Support Award*
*WWRUG09 Innovator of the Year Award*
*
*
651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: JOB: Remedy ITSM Developer in DC/NoVa

[ratul banerjee]

Hi Tauf,

 I looking for an oppurtunity in the DC/Nova area. I have close to 6 yrs of
experience in remedy,and i have also worked on 7.6.x for quite sometime
now. I am familar with all the modules in ITSM and have a good development
experience. I had worked in the SRM team at BMC for 10 months. My phone
number is 202 386 0173. Please contact me when you get this message.

Thanks,
Ratul Banerjee

On Fri, Sep 28, 2012 at 10:59 AM, Tauf Chowdhury  wrote:

> ** All,
> Hindsight Technologies, Inc. is looking for a Remedy ITSM developer in the
> DC/NoVa area. Prefer someone with with a clearance or ability to get a
> public trust clearance. Must have 5+ years of overall Remedy development
> experience and experience with ITSM version 7.6.x and up. I won't go into
> details on here but if you're interested, please contact me off the list.
>
> --
> *Tauf Chowdhury
>
> *
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: SQL or Oracle

[Hennigan, Sandra]

Thank you, Lister. I also reviewed the archives.

For you Oracle users, a question:

Even with every best intention, keeping Support Group IDs, foundation data etc. 
matched between Test and Production is difficult so routinely, the production 
database is backed up and a copy moved to our test environment. Using SQL, this 
is a simple process. Is this an action I can take with Oracle? 

Sandra Hennigan
Remedy Developer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 28, 2012 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

I agree about MS-SQL being maintenance light, cheap, and at the same time a 
fairly robust database, which has a winning point on case sensitivity..

But because of the nature of searches and the format data is stored in your 
organization, if case insensitivity isn't going to buy much and you'll 
already have a full time Oracle DBA, I would go with Oracle as Oracle tends 
to be more flexible on certain maintenance standpoints than MS-SQL can ever 
be to the best of my knowledge.. I'm not even a fully qualified Oracle DBA 
nor am I a fully qualified MS-SQL DBA, and I find Oracles scripting 
capacities far more superior than MS-SQL. For e.g. I have in the past been 
able to script oracle backups and restore, selecting specific parameters to 
export and import (only structures, only data, only certain tables or views, 
etc) in scripts that has given me the ability to pretty much replicate 
production databases minus all the application data.. I really do not think 
there is a way to do the same in MS-SQL, but then I could be wrong... I just 
may have not found a way to script that in MS-SQL...

All in all I agree with most of the comments on this thread as well as one 
similar to this a few weeks ago, MS-SQL can be fairly cheaper and easier to 
maintain than Oracle which would need an expensive full time DBA..

Joe

-Original Message- 
From: Pierson, Shawn
Sent: Friday, September 28, 2012 11:23 AM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

SQL Server is cheaper and easier to manage.  It works better when it comes 
to case sensitivity.  For the amount of users you have, there are no 
performance advantages or anything when it comes to Oracle.  Basically, 
Remedy works perfectly fine on both, but you should use whatever you and 
your DBAs are more comfortable with, and what works on the hardware and OS 
you are using (e.g. you can't run SQL Server on Linux but you can run 
Oracle.)  Management should listen at least to the dollars involved if you 
are purchasing new licenses, as SQL Server Standard is a whole lot cheaper 
than Oracle.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go 
with SQL or Oracle as the backend.

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL) 
on the list have an opinion? I really need some feedback with the Pros & 
Cons of using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000 
end users (Support staff plus customers). We have the entire ITSM suite to 
deploy which will be accomplished in stages. We will start with Asset and 
Incident Management then move onto Change and Release then to SRM.

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

___
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http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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OT: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

[Joe Martin D'Souza]

Anyone from the list attending this training?

Joe

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Re: SQL or Oracle

[Joe Martin D'Souza]

I'm not quite sure I understood your question.. What exactly is your 
requirement?


Joe

-Original Message- 
From: Hennigan, Sandra
Sent: Friday, September 28, 2012 2:28 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

Thank you, Lister. I also reviewed the archives.

For you Oracle users, a question:

Even with every best intention, keeping Support Group IDs, foundation data 
etc. matched between Test and Production is difficult so routinely, the 
production database is backed up and a copy moved to our test environment. 
Using SQL, this is a simple process. Is this an action I can take with 
Oracle?


Sandra Hennigan
Remedy Developer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Sent: Friday, September 28, 2012 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

I agree about MS-SQL being maintenance light, cheap, and at the same time a
fairly robust database, which has a winning point on case sensitivity..

But because of the nature of searches and the format data is stored in your
organization, if case insensitivity isn't going to buy much and you'll
already have a full time Oracle DBA, I would go with Oracle as Oracle tends
to be more flexible on certain maintenance standpoints than MS-SQL can ever
be to the best of my knowledge.. I'm not even a fully qualified Oracle DBA
nor am I a fully qualified MS-SQL DBA, and I find Oracles scripting
capacities far more superior than MS-SQL. For e.g. I have in the past been
able to script oracle backups and restore, selecting specific parameters to
export and import (only structures, only data, only certain tables or views,
etc) in scripts that has given me the ability to pretty much replicate
production databases minus all the application data.. I really do not think
there is a way to do the same in MS-SQL, but then I could be wrong... I just
may have not found a way to script that in MS-SQL...

All in all I agree with most of the comments on this thread as well as one
similar to this a few weeks ago, MS-SQL can be fairly cheaper and easier to
maintain than Oracle which would need an expensive full time DBA..

Joe

-Original Message- 
From: Pierson, Shawn

Sent: Friday, September 28, 2012 11:23 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

SQL Server is cheaper and easier to manage.  It works better when it comes
to case sensitivity.  For the amount of users you have, there are no
performance advantages or anything when it comes to Oracle.  Basically,
Remedy works perfectly fine on both, but you should use whatever you and
your DBAs are more comfortable with, and what works on the hardware and OS
you are using (e.g. you can't run SQL Server on Linux but you can run
Oracle.)  Management should listen at least to the dollars involved if you
are purchasing new licenses, as SQL Server Standard is a whole lot cheaper
than Oracle.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go
with SQL or Oracle as the backend.

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL)
on the list have an opinion? I really need some feedback with the Pros &
Cons of using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000
end users (Support staff plus customers). We have the entire ITSM suite to
deploy which will be accomplished in stages. We will start with Asset and
Incident Management then move onto Change and Release then to SRM.

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

___
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www.wwrug12.com ARSList: "Where the Answers Are"

Private and confidential as detailed here:
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the
link, please e-mail sender.

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___
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Re: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

[Tommy Morris]

I attended SRM training at that location in 2011. Do you have any questions 
about the area or just wondering if there will be friendly faces?

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management

[cid:image001.png@01CD9D83.414993B0]
tommy.mor...@pinebreeze.com
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 28, 2012 2:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

**

Anyone from the list attending this training?

Joe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
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<>

Microsoft system center orchestrator

[Saji Philip]

Has anyone worked with Microsoft orchestrator and integrating it with
Remedy using Kelverion's ARS integration pak?

Regards,

Saji

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Re: HTML Email Template with Arabic Font

[Mohamed Abdelaziz]

You need to check and see if Arabic has been added to the OS. Also on your 
HTML, you need to define encoding as either UTF-8 or Windows 1256. >From 
outlook you can also change the encoding as well.

Moe.



-Original Message-
From: Vasanthan S [mailto:vasanth2n...@gmail.com] 
Sent: Thursday, September 27, 2012 3:48 AM
Subject: HTML Email Template with Arabic Font

Hi Team,

Based on our Customer requriement we have created an HTML Email Template with 
Arabic font in the HTML page.

The HTML email template is configured in the AR System Email Template form and 
created a filter and in the notify action linked the template created above.

But When we receive the Email in OUtlook the Arabic font is not getting 
displayed properly.

Appreciate your guidance on this issue
Thanks in advance

--
Thank You.

Vasanthan S
vasanth2n...@gmail.com

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Re: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

[Joe Martin D'Souza]

Friendly faces basically, and good healthy places to dine that people may 
recommend around that area. (sushi, sashimi, fresh seafood, that sort of 
thing..)

I’ve been in that area before but do not recall places I visited.. been a 
while..

Joe

From: Tommy Morris 
Sent: Friday, September 28, 2012 3:12 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

** 
I attended SRM training at that location in 2011. Do you have any questions 
about the area or just wondering if there will be friendly faces?

 

Tommy Morris

CMDB Certified Specialist

Director of IT Service Management

 



tommy.mor...@pinebreeze.com

817.727.1021 – mobile

972.899.2366 - office

972.899.2898 - fax

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 28, 2012 2:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

 

** 

 

Anyone from the list attending this training?

 

Joe

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: SQL or Oracle

[Hennigan, Sandra]

BMC guide speaks to SQL but not Oracle.

Can a backup of Oracle be taken and moved to another environment then ARS be 
made to point to the database backup? Will this be a capability with Oracle?

Thank you,

Sandra Hennigan
Remedy Developer
Criminal Division | U.S. Department of Justice
☎ (202) 353-0557
Mobile: 202-716-0848

sandra.henni...@usdoj.gov



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 28, 2012 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

I'm not quite sure I understood your question.. What exactly is your 
requirement?

Joe

-Original Message- 
From: Hennigan, Sandra
Sent: Friday, September 28, 2012 2:28 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

Thank you, Lister. I also reviewed the archives.

For you Oracle users, a question:

Even with every best intention, keeping Support Group IDs, foundation data 
etc. matched between Test and Production is difficult so routinely, the 
production database is backed up and a copy moved to our test environment. 
Using SQL, this is a simple process. Is this an action I can take with 
Oracle?

Sandra Hennigan
Remedy Developer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 28, 2012 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

I agree about MS-SQL being maintenance light, cheap, and at the same time a
fairly robust database, which has a winning point on case sensitivity..

But because of the nature of searches and the format data is stored in your
organization, if case insensitivity isn't going to buy much and you'll
already have a full time Oracle DBA, I would go with Oracle as Oracle tends
to be more flexible on certain maintenance standpoints than MS-SQL can ever
be to the best of my knowledge.. I'm not even a fully qualified Oracle DBA
nor am I a fully qualified MS-SQL DBA, and I find Oracles scripting
capacities far more superior than MS-SQL. For e.g. I have in the past been
able to script oracle backups and restore, selecting specific parameters to
export and import (only structures, only data, only certain tables or views,
etc) in scripts that has given me the ability to pretty much replicate
production databases minus all the application data.. I really do not think
there is a way to do the same in MS-SQL, but then I could be wrong... I just
may have not found a way to script that in MS-SQL...

All in all I agree with most of the comments on this thread as well as one
similar to this a few weeks ago, MS-SQL can be fairly cheaper and easier to
maintain than Oracle which would need an expensive full time DBA..

Joe

-Original Message- 
From: Pierson, Shawn
Sent: Friday, September 28, 2012 11:23 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

SQL Server is cheaper and easier to manage.  It works better when it comes
to case sensitivity.  For the amount of users you have, there are no
performance advantages or anything when it comes to Oracle.  Basically,
Remedy works perfectly fine on both, but you should use whatever you and
your DBAs are more comfortable with, and what works on the hardware and OS
you are using (e.g. you can't run SQL Server on Linux but you can run
Oracle.)  Management should listen at least to the dollars involved if you
are purchasing new licenses, as SQL Server Standard is a whole lot cheaper
than Oracle.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big decision is whether to go
with SQL or Oracle as the backend.

I prefer SQL; management thinks Oracle.

Without starting a frightening Friday foray on the List, does anyone (LOL)
on the list have an opinion? I really need some feedback with the Pros &
Cons of using either DB that I can take to my managers.

So you know, the system is for an organization that will support about 3000
end users (Support staff plus customers). We have the entire ITSM suite to
deploy which will be accomplished in stages. We will start with Asset and
Incident Management then move onto Change and Release then to SRM.

Anyone?

Thank you,

Sandra Hennigan
Remedy Developer

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

Private and confidential as detailed here:
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the
link, please e-mail sender.

__

Re: SQL or Oracle

[Joe Martin D'Souza]

Absolutely, with even a higher degree of control if you do scripted backup 
and restore.. In the earlier email (2 or 3 emails ago on this thread) I 
mentioned you can specify while exporting what exactly you want to export.. 
create exceptions, inclusions, rules, etc. (using .par files) and get a dump 
or a set of dumps of exactly the content you want to that you can import 
into the other database in another environment.. As long as all other 
parameters (ARS version, OS version, DB client version, etc.) are constant, 
it works.. The advantage of this is if you have a 20 Gig database that takes 
10 hours to export and import, and you just want to rebuilt production to a 
test or a dev environment, you can skip vast amounts of data, cutting the 
export and import time from those 10 hours to maybe a few minutes..


Joe

-Original Message- 
From: Hennigan, Sandra
Sent: Friday, September 28, 2012 3:24 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

BMC guide speaks to SQL but not Oracle.

Can a backup of Oracle be taken and moved to another environment then ARS be 
made to point to the database backup? Will this be a capability with Oracle?


Thank you,

Sandra Hennigan
Remedy Developer
Criminal Division | U.S. Department of Justice
☎ (202) 353-0557
Mobile: 202-716-0848

sandra.henni...@usdoj.gov



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Sent: Friday, September 28, 2012 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

I'm not quite sure I understood your question.. What exactly is your
requirement?

Joe

-Original Message- 
From: Hennigan, Sandra

Sent: Friday, September 28, 2012 2:28 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

Thank you, Lister. I also reviewed the archives.

For you Oracle users, a question:

Even with every best intention, keeping Support Group IDs, foundation data
etc. matched between Test and Production is difficult so routinely, the
production database is backed up and a copy moved to our test environment.
Using SQL, this is a simple process. Is this an action I can take with
Oracle?

Sandra Hennigan
Remedy Developer


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 28, 2012 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

I agree about MS-SQL being maintenance light, cheap, and at the same time a
fairly robust database, which has a winning point on case sensitivity..

But because of the nature of searches and the format data is stored in your
organization, if case insensitivity isn't going to buy much and you'll
already have a full time Oracle DBA, I would go with Oracle as Oracle tends
to be more flexible on certain maintenance standpoints than MS-SQL can ever
be to the best of my knowledge.. I'm not even a fully qualified Oracle DBA
nor am I a fully qualified MS-SQL DBA, and I find Oracles scripting
capacities far more superior than MS-SQL. For e.g. I have in the past been
able to script oracle backups and restore, selecting specific parameters to
export and import (only structures, only data, only certain tables or views,
etc) in scripts that has given me the ability to pretty much replicate
production databases minus all the application data.. I really do not think
there is a way to do the same in MS-SQL, but then I could be wrong... I just
may have not found a way to script that in MS-SQL...

All in all I agree with most of the comments on this thread as well as one
similar to this a few weeks ago, MS-SQL can be fairly cheaper and easier to
maintain than Oracle which would need an expensive full time DBA..

Joe

-Original Message- 
From: Pierson, Shawn

Sent: Friday, September 28, 2012 11:23 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle

SQL Server is cheaper and easier to manage.  It works better when it comes
to case sensitivity.  For the amount of users you have, there are no
performance advantages or anything when it comes to Oracle.  Basically,
Remedy works perfectly fine on both, but you should use whatever you and
your DBAs are more comfortable with, and what works on the hardware and OS
you are using (e.g. you can't run SQL Server on Linux but you can run
Oracle.)  Management should listen at least to the dollars involved if you
are purchasing new licenses, as SQL Server Standard is a whole lot cheaper
than Oracle.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Friday, September 28, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: SQL or Oracle

All,

I am setting up a brand new ARS with ITSM. The big dec

Re: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

[Tommy Morris]

There is a Legal Sea Foods in the Galleria. Great a HH specials and good 
seafood. I recommend the Lobster BLT’s (yes bacon is a  health food), you can 
get it without bacon if you need to though.

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management

[cid:image001.png@01CD9D84.9DDEA330]
tommy.mor...@pinebreeze.com
817.727.1021 – mobile
972.899.2366 - office
972.899.2898 - fax

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, September 28, 2012 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

**

Friendly faces basically, and good healthy places to dine that people may 
recommend around that area. (sushi, sashimi, fresh seafood, that sort of 
thing..)

I’ve been in that area before but do not recall places I visited.. been a 
while..

Joe

From: Tommy Morris
Sent: Friday, September 28, 2012 3:12 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

**
I attended SRM training at that location in 2011. Do you have any questions 
about the area or just wondering if there will be friendly faces?

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management

[cid:image001.png@01CD9D84.9DDEA330]
tommy.mor...@pinebreeze.com
817.727.1021 – mobile
972.899.2366 - office
972.899.2898 - fax

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Joe Martin D'Souza
Sent: Friday, September 28, 2012 2:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: SRM training at McLean, Virgina - Oct 1st to Oct 5th 2012...

**

Anyone from the list attending this training?

Joe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
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<>

Re: SQL or Oracle

[patchsk]

Yes it works.
We do it all the time copying db from prod to pre-production environments.
It is a standard task to dbas. No special instructions needed.

On Friday, September 28, 2012 12:24:40 PM UTC-7, Hennigan, Sandra wrote:
>
> BMC guide speaks to SQL but not Oracle. 
>
> Can a backup of Oracle be taken and moved to another environment then ARS 
> be made to point to the database backup? Will this be a capability with 
> Oracle? 
>
> Thank you, 
>
> Sandra Hennigan 
> Remedy Developer 
> Criminal Division | U.S. Department of Justice 
> ☎ (202) 353-0557 
> Mobile: 202-716-0848 
>
> sandra@usdoj.gov  
>
>
>
> -Original Message- 
> From: Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org ] On Behalf Of Joe Martin D'Souza 
> Sent: Friday, September 28, 2012 3:10 PM 
> To: ars...@arslist.org  
> Subject: Re: SQL or Oracle 
>
> I'm not quite sure I understood your question.. What exactly is your 
> requirement? 
>
> Joe 
>
> -Original Message- 
> From: Hennigan, Sandra 
> Sent: Friday, September 28, 2012 2:28 PM Newsgroups: 
> public.remedy.arsystem.general 
> To: ars...@arslist.org  
> Subject: Re: SQL or Oracle 
>
> Thank you, Lister. I also reviewed the archives. 
>
> For you Oracle users, a question: 
>
> Even with every best intention, keeping Support Group IDs, foundation data 
> etc. matched between Test and Production is difficult so routinely, the 
> production database is backed up and a copy moved to our test environment. 
> Using SQL, this is a simple process. Is this an action I can take with 
> Oracle? 
>
> Sandra Hennigan 
> Remedy Developer 
>
>
> -Original Message- 
> From: Action Request System discussion list(ARSList) 
> [mailto:ars...@arslist.org ] On Behalf Of Joe Martin D'Souza 
> Sent: Friday, September 28, 2012 2:04 PM 
> To: ars...@arslist.org  
> Subject: Re: SQL or Oracle 
>
> I agree about MS-SQL being maintenance light, cheap, and at the same time 
> a 
> fairly robust database, which has a winning point on case sensitivity.. 
>
> But because of the nature of searches and the format data is stored in 
> your 
> organization, if case insensitivity isn't going to buy much and you'll 
> already have a full time Oracle DBA, I would go with Oracle as Oracle 
> tends 
> to be more flexible on certain maintenance standpoints than MS-SQL can 
> ever 
> be to the best of my knowledge.. I'm not even a fully qualified Oracle DBA 
> nor am I a fully qualified MS-SQL DBA, and I find Oracles scripting 
> capacities far more superior than MS-SQL. For e.g. I have in the past been 
> able to script oracle backups and restore, selecting specific parameters 
> to 
> export and import (only structures, only data, only certain tables or 
> views, 
> etc) in scripts that has given me the ability to pretty much replicate 
> production databases minus all the application data.. I really do not 
> think 
> there is a way to do the same in MS-SQL, but then I could be wrong... I 
> just 
> may have not found a way to script that in MS-SQL... 
>
> All in all I agree with most of the comments on this thread as well as one 
> similar to this a few weeks ago, MS-SQL can be fairly cheaper and easier 
> to 
> maintain than Oracle which would need an expensive full time DBA.. 
>
> Joe 
>
> -Original Message- 
> From: Pierson, Shawn 
> Sent: Friday, September 28, 2012 11:23 AM Newsgroups: 
> public.remedy.arsystem.general 
> To: ars...@arslist.org  
> Subject: Re: SQL or Oracle 
>
> SQL Server is cheaper and easier to manage.  It works better when it comes 
> to case sensitivity.  For the amount of users you have, there are no 
> performance advantages or anything when it comes to Oracle.  Basically, 
> Remedy works perfectly fine on both, but you should use whatever you and 
> your DBAs are more comfortable with, and what works on the hardware and OS 
> you are using (e.g. you can't run SQL Server on Linux but you can run 
> Oracle.)  Management should listen at least to the dollars involved if you 
> are purchasing new licenses, as SQL Server Standard is a whole lot cheaper 
> than Oracle. 
>
> Thanks, 
>
> Shawn Pierson 
> Remedy Developer | Energy Transfer 
>
> -Original Message- 
> From: Action Request System discussion list(ARSList) 
> [mailto:ars...@arslist.org ] On Behalf Of Hennigan, Sandra 
> Sent: Friday, September 28, 2012 9:08 AM 
> To: ars...@arslist.org  
> Subject: SQL or Oracle 
>
> All, 
>
> I am setting up a brand new ARS with ITSM. The big decision is whether to 
> go 
> with SQL or Oracle as the backend. 
>
> I prefer SQL; management thinks Oracle. 
>
> Without starting a frightening Friday foray on the List, does anyone (LOL) 
> on the list have an opinion? I really need some feedback with the Pros & 
> Cons of using either DB that I can take to my managers. 
>
> So you know, the system is for an organization that will support about 
> 3000 
> end users (Support staff plus customers). We have the entire ITSM suite to 
> depl

Re: [EXTERNAL] Re: functional role question

[Brock, Anne]

SABrown is Steve Brown, a  long-time BMC employee; currently he is an SC in the 
west.

Unfortunately, he didn’t realize how useful it is and isn’t sure where his 
source code is, so we may not be getting an 8.0 version any time soon… I’ll 
pass on the good feedback to him!


Anne Brock
Principal SC
BMC Software
925-226-0446
anne_br...@bmc.com



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, September 24, 2012 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: functional role question

**
I don’t know who sabrown is but kudos to him or her for this neat little 
utility.  I created an Access db with this info, but I didn’t have time to make 
it really slick, so I end up having to page through ALL the functional roles 
and permissions until I find the one I need.  (Luckily I generally at least 
know whether what I need is permission or functional role!)

This is cool because you punch in what behavior you need and it tells you what 
permission or functional role gives that. However, one potential ‘gotcha’ I see 
with this is when a functional role or permission provides multiple app 
behaviors and you’re okay with users getting one behavior but not the other – 
if I pick Add or Remove Support Staff from Support Groups, for instance, I 
don’t see something cueing me that Support Group Admin also gives Access to 
Modify Incident Templates. At least with permissions, I think ITSM lets you see 
everything the permission lets a user do at the time you go to add it, but I 
don’t remember offhand whether it shows the equivalent info with functional 
roles.

In the end, it still boils down to the need to really know both the permissions 
and the functional roles. – what they do and how willing you are to take on the 
headaches associated with whatever problems your users create for themselves 
using their shiny new privileges!

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Monday, September 24, 2012 4:22 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: functional role question

** I always use the below tool when I have  a question about the roles or 
permissions in ITSM.
A great tool to keep it in your admin help utilities folder.

https://communities.bmc.com/communities/docs/DOC-9005#comment-7957


On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote:
**
Hello all,
I am trying to assign one of my users the functional role that will allow them 
to create incident mgmt decision tree configurations.  They have the ability to 
create templates (Support Group Admin). But they cannot see the option to 
create decision trees or scripts.
Does anyone know what the role is?

Thanks,
Marcelo


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