HowTo Increase Size of Attachments for outgoing Emails in ITSM 7.6.04 ?

[Oliver Nitsche]

Hello ARSList,

I´m realy new at administering AR System Server 7.6.04 and 
ITSM and i hope you can help a bloody beginner ;-)



Actually I had to increase the size for attachments which will be attached 
to outgoing emails from 2 MB up to 50 MB.



Therefore I used the Developerstudio to modify the Form CT:Email System.




I set the Views in an overlay and modified the field property for line 
“Email Attachment” in the blue box for Email Attachments at the 
bottom of this form.



I have increased the value Field/Max Size up to 50 and saved all the 
changes.



Then I have tested it, but the form only accepts attachments with a size, 
less than 2 MB.



The save behavior occurs after a reboot of my Test System.



In the next step I set the Value for Max Size to “0”.



Here the Form also accepts only files with a size less than 2 MB.

 In my last test i set the value to  saved the changes and 
reboot the server, but the form did not accept files who are greater than 2 
MB.

 When i try to attach a file greater than 2 MB i revice the 
following Error Message :

 The size of the attachment is too large. Maximum size of 
available slot is {0} bytes. (ARERR 9210)



Is there maybe any workflow which must be edited?



It is a complete clean and fresh installation of ITSM 7.6.04 SP2.

 The Mailserver has no limit for outgoing Emails.



I hope anybody can give me some hints to fix this Problem?



Thank you in advance and have a nice day / weekend ;-)



Yours OliverNormal0
21falsefalsefalseDE 
   X-NONEX-NONE 
















   

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Re: OT - Twinkies! Oh No!

[Dan Miller]

i actually kept a few twinkies from this years RUG and brought them back to 
Ireland...   i will have to stash them away for next time..  assuming the kids 
did not find them and think they were edible!

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Re: OT - Twinkies! Oh No!

[Susan Palmer]

Hostess made it official today ... liquidation in process.  Striking
employees (now I guess you might call them ex-employees) are hoping for
another company to buy the old Hostess and they can retain their jobs and
Twinkies will live on.  Hostess stores will stay open for a few days until
stock has depleted and soon shelves in groceries will be filled with some
other product.

>From a 'tradition' perspective ... its a sad day!


On Fri, Nov 16, 2012 at 4:44 AM, Dan Miller  wrote:

> i actually kept a few twinkies from this years RUG and brought them back
> to Ireland...   i will have to stash them away for next time..  assuming
> the kids did not find them and think they were edible!
>
>
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Re: OT - Twinkies! Oh No!

[patrick zandi]

Don't you just love the way Labor Unions Close an American Staple !  LOL

On Fri, Nov 16, 2012 at 7:52 AM, Susan Palmer  wrote:

> ** Hostess made it official today ... liquidation in process.  Striking
> employees (now I guess you might call them ex-employees) are hoping for
> another company to buy the old Hostess and they can retain their jobs and
> Twinkies will live on.  Hostess stores will stay open for a few days until
> stock has depleted and soon shelves in groceries will be filled with some
> other product.
>
> From a 'tradition' perspective ... its a sad day!
>
>
>
> On Fri, Nov 16, 2012 at 4:44 AM, Dan Miller  wrote:
>
>> i actually kept a few twinkies from this years RUG and brought them back
>> to Ireland...   i will have to stash them away for next time..  assuming
>> the kids did not find them and think they were edible!
>>
>>
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>



-- 
Patrick Zandi

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Re: OT - Twinkies! Oh No!

[Longwing, LJ CTR MDA/IC]

I actually ate a few  of this year's Twinkieseven after being hurled across 
the room, they tasted good :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
Sent: Friday, November 16, 2012 3:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

i actually kept a few twinkies from this years RUG and brought them back to 
Ireland...   i will have to stash them away for next time..  assuming the kids 
did not find them and think they were edible!

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Re: OT - Twinkies! Oh No!

[Shellman, David]

There's always at least one brave person that performs a taste test.  ;>)

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, November 16, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

I actually ate a few  of this year's Twinkieseven after being hurled across 
the room, they tasted good :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
Sent: Friday, November 16, 2012 3:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

i actually kept a few twinkies from this years RUG and brought them back to 
Ireland...   i will have to stash them away for next time..  assuming the kids 
did not find them and think they were edible!

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Re: OT - Twinkies! Oh No!

[Daniel Bloom]

I think we have a photo of Misi's reaction to eating one a few years ago,
we made the mistake of calling Twinkies a pastry product not a chemical mix.

Apparently it is only the US that will become Twinkie-less, the company that
produces them here in Canada
is not the same one.

Now all I have to do is get through US customs while trying to explain why I
have 600 twinkies in my luggage.

Of course the company here could start exporting to the US, hmmm.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: November 16, 2012 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

There's always at least one brave person that performs a taste test.  ;>)

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, November 16, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

I actually ate a few  of this year's Twinkieseven after being hurled
across the room, they tasted good :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
Sent: Friday, November 16, 2012 3:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

i actually kept a few twinkies from this years RUG and brought them back to
Ireland...   i will have to stash them away for next time..  assuming the
kids did not find them and think they were edible!


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Re: OT - Twinkies! Oh No!

[Tommy Morris]

Hostess is selling their cake products so someone else will make them. Probably 
Bimbo (used to be Mrs. Baird's but she turned into a little floozy.)

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management


tommy.mor...@pinebreeze.com
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Friday, November 16, 2012 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

I think we have a photo of Misi's reaction to eating one a few years ago, we 
made the mistake of calling Twinkies a pastry product not a chemical mix.

Apparently it is only the US that will become Twinkie-less, the company that 
produces them here in Canada is not the same one.

Now all I have to do is get through US customs while trying to explain why I 
have 600 twinkies in my luggage.

Of course the company here could start exporting to the US, hmmm.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: November 16, 2012 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

There's always at least one brave person that performs a taste test.  ;>)

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, November 16, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

I actually ate a few  of this year's Twinkieseven after being hurled across 
the room, they tasted good :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
Sent: Friday, November 16, 2012 3:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

i actually kept a few twinkies from this years RUG and brought them back to
Ireland...   i will have to stash them away for next time..  assuming the
kids did not find them and think they were edible!


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Re: OT - Twinkies! Oh No!

[Susan Palmer]

Might be easier  and a lot of fun ... to have WWRUG in Toronto !

On Fri, Nov 16, 2012 at 8:58 AM, Daniel Bloom
wrote:

> I think we have a photo of Misi's reaction to eating one a few years ago,
> we made the mistake of calling Twinkies a pastry product not a chemical
> mix.
>
> Apparently it is only the US that will become Twinkie-less, the company
> that
> produces them here in Canada
> is not the same one.
>
> Now all I have to do is get through US customs while trying to explain why
> I
> have 600 twinkies in my luggage.
>
> Of course the company here could start exporting to the US, hmmm.
>
> Daniel
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: November 16, 2012 8:45 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - Twinkies! Oh No!
>
> There's always at least one brave person that performs a taste test.  ;>)
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Friday, November 16, 2012 8:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - Twinkies! Oh No!
>
> I actually ate a few  of this year's Twinkieseven after being hurled
> across the room, they tasted good :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
> Sent: Friday, November 16, 2012 3:45 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - Twinkies! Oh No!
>
> i actually kept a few twinkies from this years RUG and brought them back to
> Ireland...   i will have to stash them away for next time..  assuming the
> kids did not find them and think they were edible!
>
>
> 
> ___
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>
>
> 
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>
>
> 
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>
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Re: OT - Twinkies! Oh No!

[Shellman, David]

I like Toronto.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Friday, November 16, 2012 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

** Might be easier  and a lot of fun ... to have WWRUG in Toronto !

On Fri, Nov 16, 2012 at 8:58 AM, Daniel Bloom 
mailto:daniel.bl...@danielbloom.ca>> wrote:
I think we have a photo of Misi's reaction to eating one a few years ago,
we made the mistake of calling Twinkies a pastry product not a chemical mix.

Apparently it is only the US that will become Twinkie-less, the company that
produces them here in Canada
is not the same one.

Now all I have to do is get through US customs while trying to explain why I
have 600 twinkies in my luggage.

Of course the company here could start exporting to the US, hmmm.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, 
David
Sent: November 16, 2012 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

There's always at least one brave person that performs a taste test.  ;>)

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, 
LJ CTR MDA/IC
Sent: Friday, November 16, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

I actually ate a few  of this year's Twinkieseven after being hurled
across the room, they tasted good :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
Sent: Friday, November 16, 2012 3:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

i actually kept a few twinkies from this years RUG and brought them back to
Ireland...   i will have to stash them away for next time..  assuming the
kids did not find them and think they were edible!


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AUTO: Chris Ingalls is out of the office (returning 11/19/2012)

[Chris Ingalls]

I am out of the office until 11/19/2012.

Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy
related issues.  Contact Shannon Snapp for all other items.  I can be
reached via cell phone for emergencies at 734-864-1240


Note: This is an automated response to your message  "HowTo Increase Size
of Attachments for outgoing Emails in ITSM 7.6.04 ?" sent on 11/16/2012
5:08:38 AM.

This is the only notification you will receive while this person is away.

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Re: OT - Twinkies! Oh No!

[arslist]

If we are still doing the conference I am planning on Toronto for 2017
(2014 is in Chicago to keep a promise).

By then we may have a train link to the airport and a decent hotel to hold
it in.

 

2013 is of course either San Jose or Houston, hope you all got your votes
in. Chicago of course wins for 2014,

they sent in 20,000 votes from "former" Remedy folks.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: November 16, 2012 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

 

** 

I like Toronto.

 

Dave

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Friday, November 16, 2012 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

** Might be easier  and a lot of fun ... to have WWRUG in Toronto !

On Fri, Nov 16, 2012 at 8:58 AM, Daniel Bloom 
wrote:

I think we have a photo of Misi's reaction to eating one a few years ago,
we made the mistake of calling Twinkies a pastry product not a chemical mix.

Apparently it is only the US that will become Twinkie-less, the company that
produces them here in Canada
is not the same one.

Now all I have to do is get through US customs while trying to explain why I
have 600 twinkies in my luggage.

Of course the company here could start exporting to the US, hmmm.

Daniel


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: November 16, 2012 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

There's always at least one brave person that performs a taste test.  ;>)

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, November 16, 2012 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

I actually ate a few  of this year's Twinkieseven after being hurled
across the room, they tasted good :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
Sent: Friday, November 16, 2012 3:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Twinkies! Oh No!

i actually kept a few twinkies from this years RUG and brought them back to
Ireland...   i will have to stash them away for next time..  assuming the
kids did not find them and think they were edible!


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MBOX on remote server

[Brittain, Mark]

Hi All,

In the AR System Mailbox Configuration form is there a way to configure MBOX 
using a email box on a remote server? If I were using the same server, the 
Inbox path would be simply something like /var/mail/remedy. If it can even be 
done would the path be something like 192.168.1.1/var/mail/remedy or 
/var/mail/remedy@192.168.1.1 or something 
else.


ARS 7.6.04
Linux 5 (local)
SunOS 5.9 (remote)

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



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privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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7.6.4 Java Api Trivia - Recursive Query Level

[Eric Roys]

Good Friday to you, 

Is it possible to get the level as output from a recursive query call? There 
doesn't appear to be, unless I've not found it, a way by which to retrieve it 
from the results. The sql trace (on ms sql) provides that the sql is 
establishing level. 

Alternatively a api getlistsql using recursive query doesn't appear to be 
productive (requires ";" prior to "with", although providing it ends with no 
results - ever). 

Appreciate any thoughts on the subject. 

Kind Regards,

Eric

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recipient, you are hereby notified that any review, disclosure, or use of the 
information contained herein is strictly prohibited. Do not copy or use the 
information contained within this communication, or allow it to be read, copied 
or utilized in any manner by any other person(s). If you have received this 
communication in error, please notify the sender immediately, either by 
response e-mail or by phone, and permanently delete the original e-mail, any 
attachment(s), and copies.

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Re: MBOX on remote server

[Grooms, Frederick W]

Have the server administrators set up a remote mount on your Linux server to 
the Sun server.  That way it will still look like it is local to ARS.  I have 
used remote mounts when I needed to mv files for an app instead of using ftp 
and then doing a second pass to remove them from the remote server.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, November 16, 2012 9:31 AM
To: arslist@ARSLIST.ORG
Subject: MBOX on remote server

** 
Hi All,

In the AR System Mailbox Configuration form is there a way to configure MBOX 
using a email box on a remote server? If I were using the same server, the 
Inbox path would be simply something like /var/mail/remedy. If it can even be 
done would the path be something like 192.168.1.1/var/mail/remedy or 
/var/mail/remedy@192.168.1.1 or something else.


ARS 7.6.04
Linux 5 (local)
SunOS 5.9 (remote)

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360

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Re: OT - Twinkies! Oh No!

[Susan Palmer]

Chicago slogan ... 'Vote Early, Vote Often' !!

On Fri, Nov 16, 2012 at 9:30 AM, arslist  wrote:

> **
>
> If we are still doing the conference I am planning on Toronto for 2017
>  (2014 is in Chicago to keep a promise).
>
> By then we may have a train link to the airport and a decent hotel to hold
> it in.
>
> ** **
>
> 2013 is of course either San Jose or Houston, hope you all got your votes
> in. Chicago of course wins for 2014,
>
> they sent in 20,000 votes from “former” Remedy folks.
>
> ** **
>
> Daniel
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David
> *Sent:* November 16, 2012 10:15 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT - Twinkies! Oh No!
>
> ** **
>
> ** 
>
> I like Toronto.
>
>  
>
> Dave
>
> ** **
> --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Susan
> Palmer
> *Sent:* Friday, November 16, 2012 10:12 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT - Twinkies! Oh No!
>
> ** Might be easier  and a lot of fun ... to have WWRUG in Toronto !***
> *
>
> On Fri, Nov 16, 2012 at 8:58 AM, Daniel Bloom 
> wrote:
>
> I think we have a photo of Misi's reaction to eating one a few years ago,
> we made the mistake of calling Twinkies a pastry product not a chemical
> mix.
>
> Apparently it is only the US that will become Twinkie-less, the company
> that
> produces them here in Canada
> is not the same one.
>
> Now all I have to do is get through US customs while trying to explain why
> I
> have 600 twinkies in my luggage.
>
> Of course the company here could start exporting to the US, hmmm.
>
> Daniel
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: November 16, 2012 8:45 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - Twinkies! Oh No!
>
> There's always at least one brave person that performs a taste test.  ;>)
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Friday, November 16, 2012 8:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - Twinkies! Oh No!
>
> I actually ate a few  of this year's Twinkieseven after being hurled
> across the room, they tasted good :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
> Sent: Friday, November 16, 2012 3:45 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT - Twinkies! Oh No!
>
> i actually kept a few twinkies from this years RUG and brought them back to
> Ireland...   i will have to stash them away for next time..  assuming the
> kids did not find them and think they were edible!
>
>
> 
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>
>
> 
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>
>
> 
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>
>
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>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: MBOX on remote server

[Brittain, Mark]

Fred,

That is a really interesting idea. Would that work with a server group? Both 
ARS mounting to the same path on the same Sun server?

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, November 16, 2012 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: MBOX on remote server

Have the server administrators set up a remote mount on your Linux server to 
the Sun server.  That way it will still look like it is local to ARS.  I have 
used remote mounts when I needed to mv files for an app instead of using ftp 
and then doing a second pass to remove them from the remote server.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, November 16, 2012 9:31 AM
To: arslist@ARSLIST.ORG
Subject: MBOX on remote server

**
Hi All,

In the AR System Mailbox Configuration form is there a way to configure MBOX 
using a email box on a remote server? If I were using the same server, the 
Inbox path would be simply something like /var/mail/remedy. If it can even be 
done would the path be something like 192.168.1.1/var/mail/remedy or 
/var/mail/remedy@192.168.1.1 or something else.


ARS 7.6.04
Linux 5 (local)
SunOS 5.9 (remote)

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360

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This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: MBOX on remote server

[Grooms, Frederick W]

Yes ... only 1 ARS server will be using the mount at a time so there is no 
issue anyway.   We were using it from 2 ARS servers to 1 remote server with no 
problems

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, November 16, 2012 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: MBOX on remote server

Fred,

That is a really interesting idea. Would that work with a server group? Both 
ARS mounting to the same path on the same Sun server?

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, November 16, 2012 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: MBOX on remote server

Have the server administrators set up a remote mount on your Linux server to 
the Sun server.  That way it will still look like it is local to ARS.  I have 
used remote mounts when I needed to mv files for an app instead of using ftp 
and then doing a second pass to remove them from the remote server.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, November 16, 2012 9:31 AM
To: arslist@ARSLIST.ORG
Subject: MBOX on remote server

**
Hi All,

In the AR System Mailbox Configuration form is there a way to configure MBOX 
using a email box on a remote server? If I were using the same server, the 
Inbox path would be simply something like /var/mail/remedy. If it can even be 
done would the path be something like 192.168.1.1/var/mail/remedy or 
/var/mail/remedy@192.168.1.1 or something else.


ARS 7.6.04
Linux 5 (local)
SunOS 5.9 (remote)

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360

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Re: 7.6.4 Java Api Trivia - Recursive Query Level

[Grooms, Frederick W]

You can always use a nested SQL in an SQL set fields statement.

Select *   
from (   
  Select x,y,z from abc   
)   




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Roys
Sent: Friday, November 16, 2012 9:32 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.4 Java Api Trivia - Recursive Query Level

Good Friday to you, 

Is it possible to get the level as output from a recursive query call? There 
doesn't appear to be, unless I've not found it, a way by which to retrieve it 
from the results. The sql trace (on ms sql) provides that the sql is 
establishing level. 

Alternatively a api getlistsql using recursive query doesn't appear to be 
productive (requires ";" prior to "with", although providing it ends with no 
results - ever). 

Appreciate any thoughts on the subject. 

Kind Regards, 

Eric

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License analysis utitily to run locally

[David Durling]

Are there any license analysis utilities that one can run locally (perhaps on 
one's PC) against an AR System user log?

We only need basic fixed/floating analysis - we don't run any BMC licensed 
applications.

I'm aware of the fine reputation of rrr and perhaps others, but I'm thinking my 
organization will want something where I'm not sending logs to a 3rd party.

Thanks for any info -

David

ARS 7.5, Solaris/Oracle
David Durling
University of Georgia

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Re: License analysis utitily to run locally

[Shellman, David]

RRR has a version that you can run locally.

I also wrote my own processes that saves data to custom forms.  I have a perl 
script that performs the analysis of that data.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Friday, November 16, 2012 1:02 PM
To: arslist@ARSLIST.ORG
Subject: License analysis utitily to run locally

Are there any license analysis utilities that one can run locally (perhaps on 
one's PC) against an AR System user log?

We only need basic fixed/floating analysis - we don't run any BMC licensed 
applications.

I'm aware of the fine reputation of rrr and perhaps others, but I'm thinking my 
organization will want something where I'm not sending logs to a 3rd party.

Thanks for any info -

David

ARS 7.5, Solaris/Oracle
David Durling
University of Georgia

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Re: OT - Twinkies! Oh No!

[Gordon Frank]

Make your own 



http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
 



Gordon 

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Re: License analysis utitily to run locally

[David Durling]

Thanks, I'll check with RRR.  I thought the "free" version was probably just 
online.

Is your workflow something you'd care to share?

David

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: Friday, November 16, 2012 1:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: License analysis utitily to run locally
> 
> RRR has a version that you can run locally.
> 
> I also wrote my own processes that saves data to custom forms.  I have a perl
> script that performs the analysis of that data.
> 
> Dave
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
> Sent: Friday, November 16, 2012 1:02 PM
> To: arslist@ARSLIST.ORG
> Subject: License analysis utitily to run locally
> 
> Are there any license analysis utilities that one can run locally (perhaps on
> one's PC) against an AR System user log?
> 
> We only need basic fixed/floating analysis - we don't run any BMC licensed
> applications.
> 
> I'm aware of the fine reputation of rrr and perhaps others, but I'm thinking
> my organization will want something where I'm not sending logs to a 3rd
> party.
> 
> Thanks for any info -
> 
> David
> 
> ARS 7.5, Solaris/Oracle
> David Durling
> University of Georgia
> 
> __
> _
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> 
> __
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Re: License analysis utitily to run locally

[Shellman, David]

The free RRR version is online.  You purchase you can run locally. 

Since it's tied to custom form it may not be that useful to you.  It's two 
filters (one for modify and one for submit) that updates a record in a 
collector form.  It generates a count of the number of times an individual 
submits or modifies a record in various forms during an hour.  The count is not 
as important as they actually performed an action that requires a license 
within an hour.  My perl script looks at how often a person used a license 
within a given time period (normal business hours) over a set time period.

Since we are a global company, our highest usage of floating licenses is 
between 9:00 AM and 11:00 AM.  (This data can be found in the Server Statistics 
form when enabled).  

So the perl script counts the number of times that an individual 
creates/modifies at least one record within a given hour from 9:00 AM up to 
11:00 AM, Monday through Friday, for say the last 8 weeks. (Our greatest impact 
on licenses is from the US so we exclude US holidays from the analysis.)  Since 
we are looking at a 2 hour block each day, 5 days a week, over 8 weeks, the 
perl script can actually convert this to a percentage of time, the person has 
needed a license to do their job within that time period.  The script also 
retrieves if the person has a float or a fixed license.  

We have a filter added to the Server Statistics form that triggers based on 
'Floating Write Lic Connections' greater than a certain value to let us know 
when we are getting tight on licenses.  When that happens we will run the 
script to figure out how to rebalance fixed/floating licenses.

Misi's product uses a slightly different approach.  His takes it up a notch and 
looks at login and license release. His routine can also give you a suggested 
fixed/floating count and with the paid version who should have a fixed vs a 
floating.

Dave   



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Friday, November 16, 2012 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: License analysis utitily to run locally

Thanks, I'll check with RRR.  I thought the "free" version was probably just 
online.

Is your workflow something you'd care to share?

David

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: Friday, November 16, 2012 1:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: License analysis utitily to run locally
> 
> RRR has a version that you can run locally.
> 
> I also wrote my own processes that saves data to custom forms.  I have 
> a perl script that performs the analysis of that data.
> 
> Dave
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
> Sent: Friday, November 16, 2012 1:02 PM
> To: arslist@ARSLIST.ORG
> Subject: License analysis utitily to run locally
> 
> Are there any license analysis utilities that one can run locally 
> (perhaps on one's PC) against an AR System user log?
> 
> We only need basic fixed/floating analysis - we don't run any BMC 
> licensed applications.
> 
> I'm aware of the fine reputation of rrr and perhaps others, but I'm 
> thinking my organization will want something where I'm not sending 
> logs to a 3rd party.
> 
> Thanks for any info -
> 
> David
> 
> ARS 7.5, Solaris/Oracle
> David Durling
> University of Georgia
> 
> __
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Atrium Core Console Error

[Baker, Chadrick (Norcross)]

I just did a patch upgrade from 7.5.00 Patch 6 to 7.5.00 Patch 8. And when I 
click on the Atrium Core Console then Class Manager, I get these errors below.

Error calling destination cmdbclassservice
(ERROR (90):Cannot open catalog; Message number = 90;
arsystem.com (0):RPC:Successnull)

And

[RPC Fault faultString="ERROR (90): Cannot open catalog; Message number = 90; 
arsystem.com (0) : RPC: Success" faultCode="Server.Processing" 
faultDetail="null"]

Have any one ran into this issue before?

Thanks,
Chadrick

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Re: CTI Integration toward ITSM

[Jason Miller]

Hi Jan,

You might be thinking of Mark Gemmell at Devoteam.

http://www.arslist.org/cgi-bin/wa.exe?A2=ARSLIST;74aeb7a6.0912


Fri, 11 Dec 2009 03:14:11 -0800

Hi

At wwrug09 in las vegas we presented our cti for remedy called "via".
It is a full integration allowing complete telephone control from ars
(not just a screen pop) and works for 100% web too.

We connect with cisco voip and quite a few other telephony and ivr systems.

It is deployed and works with 100 or more agents.


If you want to know more just ask.

Cheers

mark




On Wed, Nov 7, 2012 at 6:42 AM, Jan Lindhardsen  wrote:

> Hi All!
>
> I'm struggling to find some valid info on ways to integrate a client CTI
> (telephony) system towards ITSM.
>
> I have previous done a number of integrations towards ARS, but with User
> Tool gone, I believe that it's a complete new ball game?
>
> Does anyone here at the list have any real world experience of this? Or at
> least any information to share? My good friend Google seems to come out
> short handed on this one, which makes my a bit nervous…
>
> I Believe that I read about a european partner who developed a solution
> for this,  a year or two ago… But I cannot find any proof of this as of now
> :-(
>
>
> Any help is highly appreciated.
>
> Best regards,
> Jan
>
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Modifying Field 112

[Martinez, Marcelo A]

Hello List,
I need your help. In our previous ARS 7.1/ITSM 7.0.03, I had an escalation that 
ran against the HPD:Help Desk form every few hours and looked for a specific 
support group assignment (ie. Assigned Group = HR Group). If the HR Group was 
the assigned support group, then it would do a set fields action and change 
fieldID 112 (Assignee Groups) to a particular group (ie 100300).  All 
members of the HR Group were part of the 100300 group; everyone else was 
not. This action allowed only members of the HR Group to be able to see 
incident tickets assigned to them.
If at any point the HR group reassigned the incident to any other team, a 
field, which fires on modify, would set fieldID 112 back to the original 
16 (group everyone is part of).

Now, we are moving to 7.6.04. I have created the 300 group and added members, 
escalation, and filter. But members NOT in the 300 group are still able to see 
incidents which have Assignee Groups = 100300.
My understanding is that EntryID (field ID 1) gets its permissions from 
Assignee Groups (field ID 112). I have verified my workflow and field ID 112 is 
being set correctly.
I have flushed cache and restarted ARS.. to no avail. I've read the docs and as 
I understand this should work. -As it did in 7.0.03.

Am I missing something here? Is 16 being set somewhere else? And is 
EntryID permissions any different than what they used to be?

Thanks and good weekend,

Marcelo Martinez


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Re: OT - Twinkies! Oh No!

[Shellman, David]

Twinkies in pop culture.

http://www.wired.com/underwire/2012/11/twinkies-pop-culture

On Nov 16, 2012, at 1:44 PM, "Gordon Frank" 
mailto:gjj...@comcast.net>> wrote:

**

Make your own



http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/



Gordon

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: OT - Twinkies! Oh No!

[Jason Miller]

[image: twinkies meme]


On Fri, Nov 16, 2012 at 9:21 PM, Shellman, David wrote:

> **
> Twinkies in pop culture.
>
> http://www.wired.com/underwire/2012/11/twinkies-pop-culture
>
>
> On Nov 16, 2012, at 1:44 PM, "Gordon Frank"  wrote:
>
> **
>
>
> Make your own
>
>
>
>
> http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
>
>
>
> Gordon
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Modifying Field 112

[Rod Harris]

Hi Marcelo,

I think you will find that 112 is not the only dynamic access group used in
ITSM. From memory field 1 is also set to allow members of group 60900 to
view data. This group is for the vendor support group.

Check the permissions on 1 to confirm.

Rod
On Nov 17, 2012 9:08 AM, "Martinez, Marcelo A"  wrote:

> **
>  Hello List,
> I need your help. In our previous ARS 7.1/ITSM 7.0.03, I had an escalation
> that ran against the HPD:Help Desk form every few hours and looked for a
> specific support group assignment (ie. Assigned Group = HR Group). If the
> HR Group was the assigned support group, then it would do a set fields
> action and change fieldID 112 (Assignee Groups) to a particular group (ie
> 100300).  All members of the HR Group were part of the 100300
> group; everyone else was not. This action allowed *only* members of the
> HR Group to be able to see incident tickets assigned to them.
> If at any point the HR group reassigned the incident to any other team, a
> field, which fires on modify, would set fieldID 112 back to the original
> 16 (group everyone is part of).
>
> Now, we are moving to 7.6.04. I have created the 300 group and added
> members, escalation, and filter. But members NOT in the 300 group are still
> able to see incidents which have Assignee Groups = 100300.
> My understanding is that EntryID (field ID 1) gets its permissions from
> Assignee Groups (field ID 112). I have verified my workflow and field ID
> 112 is being set correctly.
> I have flushed cache and restarted ARS.. to no avail. I’ve read the docs
> and as I understand this should work. –As it did in 7.0.03.
>
> Am I missing something here? Is 16 being set somewhere else? And
> is EntryID permissions any different than what they used to be?
>
> Thanks and good weekend,
>
> *Marcelo Martinez*
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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