ARSmarts Data Manager beta program now open

[Support]

Hello List,

The beta program for ARSmarts Data Manager is now open.
You can register here  to participate 
to the program.


The Data Manager is a new ARSmarts module. Where the
existing modules work with AR System definitions, the Data
Manager gives you direct access to the data of your Remedy
applications.

Using ARSmarts Data Manager, you have *direct access to all
your data (ALL the fields of EVERY form)*, presented in a
simple, readable database-like format.

You can create and modify records, perform exports, and also
Copy - Paste records between forms and between AR System
servers. The Data Manager is directed to the Remedy technical
people working with large applications such as ITSM. This
new ARSmarts module will save them a lot of time.

Best regards.

Kaïs
kais.albas...@arsmarts.com


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00

[John Baker]

Yogesh

In what way did strcpy change in RHEL6? I'd have thought this
functionality wouldn't have changed much in a decade. Also, I'd expect
strlcpy to used..


John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Upcoming Enhancements on BMC Software's Electronic Software Distribution Website

[Lisa Kemes]

Can't wait to see this!

Lisa

On Tue, Jan 15, 2013 at 1:04 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> This is FANTASTIC!!
>
> From: nore...@bmc.com [mailto:nore...@bmc.com]
> Sent: Monday, January 14, 2013 11:21 PM
> Subject: Upcoming Enhancements on BMC Software's Electronic Software
> Distribution Website
>
> BMC Software Electronic Product Distribution Website - Updates Scheduled
> for January 21
>
> BMC Software will update the Electronic Product Distribution (EPD) website
> on January 21 with several enhancements targeting ease of use and more
> clarity on the files available for download.
>
> The following new features will be included:
> *   Lists will be streamlined to show each product/version once,
> regardless of the number of supported platforms and languages. Platform
> support will show at the individual file level.
> *   Suites will display files grouped by both products and components
> (including licensed add-ons).  Components currently are not listed under
> suites.
> *   On the "Licensed Product" and "Patches" tabs: When viewing a
> product suite's latest version, you will see only the components that are
> covered under the licenses associated with your Support ID or EPD profile.
> Please note that the BMC Remedy IT Service Management Suite and older
> versions of other suites may still show downloadable files for unlicensed
> components.
>
> For further details, please view the BMC Electronic Product Distribution
> Technical Bulletin on the BMC Software website. The EPD website can be
> accessed via the Downloads and Patches link on BMC Support Central.
>
> If you have additional questions about the updated EPD website, please
> contact BMC Customer Support at 800 537 1813 (United States or Canada) or
> call your local support center.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Replicate ITSM Data for BMC Analytics

[Sabyson Fernandes]

We are on SQL 2005 and use Idera SQL safe and replicate the data twice daily. 
Works well and compression is much better that what is provided in SQL 2005. I 
hear SQL 2008 has some enhancements and will be looking into it once we are 
done with the upgrade to ITSM 8

Regards,
Saby





 From: Anantha Jeyaprakash 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, January 15, 2013 10:58 AM
Subject: Re: Replicate ITSM Data for BMC Analytics
 

**
We have been using Oracle Dataguard. It replicates real time data.


On Tue, Jan 15, 2013 at 8:05 AM, Das, Anusha  wrote:

We have built a dedicated database that has the replicated ITSM database. We 
perform transactional replication from ITSM database onto the Analytics 
database. Both our databases are SQL.
>
>Thanks,
>Anusha
>
>Saving the world: one ITSM user at a time
>
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Maxence Nhouyvanisvong
>Sent: Tuesday, January 15, 2013 4:23 AM
>To: arslist@ARSLIST.ORG
>Subject: Replicate ITSM Data for BMC Analytics
>
>Dear All,
>
>I would like to know if there is someone who has already built a solution that 
>replicates ITSM data to a dedicated database for BMC Analytics (BO). Some 
>technical options that could be used in our context are: Informatica IDR 
>(ETL), Oracle Dataguard and Oracle Golden Gate. Does anyone use one of that 
>technology and has some feedbacks from experiences (pros, cons, issues)?
>
>Thanks in advance, Maxence
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
>Are, and have been for 20 years"
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>"Where the Answers Are, and have been for 20 years"
>


-- 
Cheers,
Ananth 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Need urgent help on SRM - Details field

[itsm.support]

Hi,

 

We have analyzed below scenario, and from our preliminary observation we
found that below form contains the request details before it turned into
Planning in SRM:Request.

Form name:

SRD:MultipleQuestionResponse

 

HTH

--

Regards,

Amrut Pabitra

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email:
 [hidden email]  || Web Site:
 www.vyomlabs.com Follow Vyom Labs
 http://twitter.com/#!/vyomlabs ||

http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of syed Ziyan
Sent: Tuesday, January 15, 2013 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Need urgent help on SRM - Details field

 

** Hi All, 

Anybody can help us on this issue will be highly appreciated. 

We are using ITSM 7.6.04 sp2 with SRM 7.6.04 sp2. 

If any user is raising SRM using request entry console filling up
questionnaires corresponding entry gets created in SRM:Request form with
status "Waiting Approval". Once the request is approved, it changed to
"Panning" and Incident gets created. Only then the request details are
appearing in AppRequestDetails field in SRM:Request. Before Planning nothing
is stored in AppRequestDetails field. 

Although the details Information is available in Provided Information in
Request Detail> Details tab. 

Please let me know in which form this value gets stored before the request
turned into Planning in SRM:Request, so that I can use this in my customized
mails to sent out to Approvers.  

I hope i am able to make you understand the scenario. 

Waiting for urgent help . 
Thanks 
SZ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Different date format when setting Date/Time field into a Character Field when moving from Solaris to Linux

[itsm.support]

Hi,

 

You need to make sure both Solaris 9 and RHEL 6 recognize the common date
format. You can achieve this by setting the ARDATE environment variable.

 

HTH

--

Regards,

Amol

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: [hidden email]
   || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs   ||
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Tuesday, January 15, 2013 9:58 PM
To: arslist@ARSLIST.ORG
Subject: Different date format when setting Date/Time field into a Character
Field when moving from Solaris to Linux

 

** 

We are moving our 7.6.04 servers from Solaris 9 to RHEL 6 and we have
noticed that when you do a filter set fields and set the value of a
Date/Time field into a character field, I get a differently formatted time
value on our Solaris server as opposed to our new Linux servers, this is
causing an external Web Service call to fail.

 

The Solaris server sets the value as 01/14/13 22:00:00

 

The RHEL server sets the value as 01/14/2013 09:17:19 AM

 

Both servers have 

LANG= en_US.UTF-8 

time zone of GMT

LC_ALL=en_US.UTF-8

NLS_LANG=american_america.AL32UTF8

Both servers are 7.6.04 SP4 and using ORACLE 10G database and the database
time zones are the same and the 2 database instances are on the same
physical server

 

I have no clue what is causing this difference in the way the server is
formatting the value, I suspect is a difference in the locale setting
between Solaris and RHEL6, but I have no clue where to look, Ideas?

 

 

Paul Campbell  | Development Team Lead  |  TS&D SSBL, A2R WFE, and ESP
Remedy Team |  Avaya Client Services  |  

|  1145 Sanctuary Parkway Lake View II  Suite 110 Alpharetta, GA  30009  |
678-421-5342

 

Everyone needs deadlines.  Even the beavers. They loaf around all summer,
but when they are faced with the winter deadline, they work like fury. If we
didn't have deadlines, we'd stagnate.  Walt Disney

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC Mobility for ITSM

[Warren R. Baltimore II]

Marcelo, if I had to guess (and I guess I do) I would say no.  The windows
phone has such a small market share that I doubt they would put much time
into it.  That said, they aren't going to have an iPhone app out for ITSM
till 2014!

They seem to be moving away from the browser on the phones also (I'm not
sure why).


On Tue, Jan 15, 2013 at 1:16 PM, Martinez, Marcelo A wrote:

> **
>  Anyone know if BMC is looking to come out with an app for windows 8
> smartphones? My company may implement these as the corp standard and the
> question was asked. Support told me that there is currently no support for
> windows 8 phones.. just thought someone on the list may know more on this
> topic.
> thx
> Marcelo
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

SSO for Kinetic Calendar

[Cindy Scott]

Does anyone have SSO enabled to work with the Kinetic Calendar Remedy add-on 
application? I am looking for information on implementing SSO for Kinetic 
Calendar and the files needed to implement it. I know an SSO adapter file has 
to be used. Does anyone have the SSO adapter for Kinetic Calendar? I would like 
the complied jar file and the source file if possible.

Thanks much!
Cindy

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC Mobility for ITSM

[Garrison, Sean (Norcross)]

The reason you want an app is so that you can do offline updates.  This cannot 
be achieved with a web interface.

Sean



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, January 16, 2013 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Mobility for ITSM

**
Marcelo, if I had to guess (and I guess I do) I would say no.  The windows 
phone has such a small market share that I doubt they would put much time into 
it.  That said, they aren't going to have an iPhone app out for ITSM till 2014!

They seem to be moving away from the browser on the phones also (I'm not sure 
why).

On Tue, Jan 15, 2013 at 1:16 PM, Martinez, Marcelo A 
mailto:marc...@cpchem.com>> wrote:
**
Anyone know if BMC is looking to come out with an app for windows 8 
smartphones? My company may implement these as the corp standard and the 
question was asked. Support told me that there is currently no support for 
windows 8 phones.. just thought someone on the list may know more on this topic.
thx
Marcelo

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC Mobility for ITSM

[Tommy Morris]

That's what I meant by loss of functionality using a browser, it also looks a 
little weird and take some getting used to.

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management

[cid:image001.png@01CDF3E5.ED0C7790]
tommy.mor...@pinebreeze.com
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 16, 2013 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Mobility for ITSM

**
The reason you want an app is so that you can do offline updates.  This cannot 
be achieved with a web interface.

Sean



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, January 16, 2013 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Mobility for ITSM

**
Marcelo, if I had to guess (and I guess I do) I would say no.  The windows 
phone has such a small market share that I doubt they would put much time into 
it.  That said, they aren't going to have an iPhone app out for ITSM till 2014!

They seem to be moving away from the browser on the phones also (I'm not sure 
why).

On Tue, Jan 15, 2013 at 1:16 PM, Martinez, Marcelo A 
mailto:marc...@cpchem.com>> wrote:
**
Anyone know if BMC is looking to come out with an app for windows 8 
smartphones? My company may implement these as the corp standard and the 
question was asked. Support told me that there is currently no support for 
windows 8 phones.. just thought someone on the list may know more on this topic.
thx
Marcelo

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<>

Knowledge Management 7.6.4 license?

[Richter, Howard (CEI - Atlanta)]

Good morning, afternoon and evening all,

I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came 
with the module.

Also am I correct that it is a paper license and if so how can one keep track 
of the usage?

As always take care and thanks,

Howard 

Sent from one of Howard's iPads
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC Mobility for ITSM

[patrick zandi]

Isn't it just a view.. you can change the view to however you want..


On Wed, Jan 16, 2013 at 1:35 PM, Tommy Morris
wrote:

> **
>
> That’s what I meant by loss of functionality using a browser, it also
> looks a little weird and take some getting used to.
>
> ** **
>
> Tommy Morris
>
> CMDB Certified Specialist
>
> Director of IT Service Management
>
> ** **
>
> [image: cid:image001.png@01CCF6B9.D0C054F0] **
> **
>
> tommy.mor...@pinebreeze.com
> 
>
> 817.727.1021 – mobile
>
> 972.899.2366 - office
>
> 972.899.2898 - fax
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Garrison, Sean (Norcross)
> *Sent:* Wednesday, January 16, 2013 12:23 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC Mobility for ITSM
>
> ** **
>
> ** 
>
> The reason you want an app is so that you can do offline updates.  This
> cannot be achieved with a web interface.
>
> ** **
>
> Sean
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Warren
> R. Baltimore II
> *Sent:* Wednesday, January 16, 2013 12:17 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC Mobility for ITSM
>
> ** **
>
> ** 
>
> Marcelo, if I had to guess (and I guess I do) I would say no.  The windows
> phone has such a small market share that I doubt they would put much time
> into it.  That said, they aren't going to have an iPhone app out for ITSM
> till 2014!
>
>  
>
> They seem to be moving away from the browser on the phones also (I'm not
> sure why).
>
> ** **
>
> On Tue, Jan 15, 2013 at 1:16 PM, Martinez, Marcelo A 
> wrote:
>
> ** 
>
> Anyone know if BMC is looking to come out with an app for windows 8
> smartphones? My company may implement these as the corp standard and the
> question was asked. Support told me that there is currently no support for
> windows 8 phones.. just thought someone on the list may know more on this
> topic.
>
> thx
>
> Marcelo
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

SAMPLE DATA filter running against production -- ARS 7.6.04

[patrick zandi]

Hey ya..
I found a filter... that well.. I am a little stumped for the moment..

WOI:WOI:AssignmentEngine_Manager_BypassToNotify_007 -- GO LOOK AT THIS ...
it is based on SAMPLE DATA but runs against the production system..

IS this a bug ?
I am seeing errors in the debug
" Error while preforming filter action - ERROR 102"


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC Mobility for ITSM

[Pierson, Shawn]

I would be curious (but not enough to set up a poll) to see how necessary 
offline updates are given how ubiquitous WiFi and mobile connectivity is.

There are other benefits that I can think of, such as taking advantage of 
integrations and other software on the phone.  For example I could take a 
picture of a bar code on my phone and if the BMC application is configured to 
allow an intent to push to it, I would be able to pop the image over to the BMC 
app and have it read the barcode and launch a view of the CI.  You could 
integrate Google Maps with your application to calculate a drive time (with 
traffic) to a customer's house to display on the ticket if you had a utility 
provisioning application.  Another thing you could do would be to basically 
recreate the Alert tool to pop notifications up on your screen without you 
needing to leave the application open on your screen.   You also have the 
benefit of being able to format things differently to take advantage of the 
different screen sizes and other form differences on the clients, so you can 
easily provide a different interface to iOS, Android, etc. and the tablet 
interfaces of each can display even more data.

Not that the BMC application necessarily does any of this currently, but it's 
relatively simple on a modern mobile OS such as Android (I have no experience 
developing iOS applications), but a lot of these things are not possible on a 
mobile browser as far as I can figure out.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, January 16, 2013 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Mobility for ITSM

**
The reason you want an app is so that you can do offline updates.  This cannot 
be achieved with a web interface.

Sean



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, January 16, 2013 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Mobility for ITSM

**
Marcelo, if I had to guess (and I guess I do) I would say no.  The windows 
phone has such a small market share that I doubt they would put much time into 
it.  That said, they aren't going to have an iPhone app out for ITSM till 2014!

They seem to be moving away from the browser on the phones also (I'm not sure 
why).

On Tue, Jan 15, 2013 at 1:16 PM, Martinez, Marcelo A 
mailto:marc...@cpchem.com>> wrote:
**
Anyone know if BMC is looking to come out with an app for windows 8 
smartphones? My company may implement these as the corp standard and the 
question was asked. Support told me that there is currently no support for 
windows 8 phones.. just thought someone on the list may know more on this topic.
thx
Marcelo

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Knowledge Management 7.6.4 license?

[Easter, David]

Hi Howard,

  No user licenses come with the module.  User capacity is purchased separately 
from the application.

  It is not correct to say the RKM User licenses are paper - they are not.  You 
require an AR System user license to be able to perform administration or 
analyst functions within RKM.  This is what is included with the RKM User 
bundle.  Purchase of the RKM User bundle provides legal enablement to use the 
AR System User license to perform those actions within RKM.

  It is correct that because RKM shares the same user licenses as AR System 
that a unique RKM user license is not tracked within, for example, the License 
Usage Report.  There is not currently a convenient method to determine which 
users allocated an AR System user license are using RKM and which are not.  
Some customers have enabled auditing on key RKM forms to track when a user 
utilizes the RKM product - and this can be used for internal confirmation that 
the application is being used.

  The Self-Service End User license is "paper" - but is needed to provide legal 
enablement to end users using read licenses to access either SRM or RKM.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Wednesday, January 16, 2013 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management 7.6.4 license?

Good morning, afternoon and evening all,

I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came 
with the module.

Also am I correct that it is a paper license and if so how can one keep track 
of the usage?

As always take care and thanks,

Howard 

Sent from one of Howard's iPads
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Service Request

[Vishal Navale]

Hi,

Below error we are getting when selecting Service Request Entry:

ARS7.5p4/Sql 2008/Windows/Mid-tier 7.5p4

caught exception: ARALSRS_58SRC_58ack_95UpdateHistory_95NewViewFormBack6 is
undefined

Regards,
Vishal

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: OT: Sort of.. Tools for testing WSDL's

[Joe D'Souza]

 

Another related follow-up question but this time its about soapUI. Has
anyone successfully used the soapUI Eclipse Plugin with the Remedy Developer
Studio? I am almost tempted to take a stab at it.

 

Joe

 

  _  

From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Tuesday, January 15, 2013 9:59 PM
To: ARS Discussion List
Subject: OT: Sort of.. Tools for testing WSDL's

 

I generally use SoapUA or SoapSonar (both freewares) and a colleague who is
a BizTalk consultant told me of a tool called Actional Diagnostics belonging
to PROGRESS software. It seems to have a pretty neat and a more user
friendly interface. Has anyone used this before, on the same machine as
where the Dev Studio is installed and had any issues with the JVM's of each
other fighting each other for resources?

 

I have only 4 GB on the laptop provided to me by my customer, and since both
the Remedy Development Studio and Actional Diagnostics create an instance of
JVM, I want to be prepared for them clashing with each other for resources
which is why I thought I'd put this out here to the list and ask you'll if
any of you'll used both these tools together.

 

I'm installing that tool even as I write this email, and the first thing I
would be doing after the install is look for a potential configuration file
that may initiate the JVM for Actional Diagnostics, and trim down the
startup and max memory on it so as to give my dev studio more, but if there
is more that can be done to avoid any potential resource clashes, I would
like to know about it.

 

I appreciate any comments on your experience on using the two tools together
at the same time from the same machine.

 

Cheers

 

Joe


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Audit a Character Field

[Mayfield, Andy L.]

Is there a way to log changes to a dairy?

I would like to log all changes and who made them to a dairy field that I can 
review.

Any ideas on the best way to accomplish this?

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Audit a Character Field

[Reiser, John J]

Andy,
I never tried it but you should be able to turn on the Audit property of a 
diary field. Though it seems redundant unless you want to review Diary updates 
in a separate form with each entry a separate record.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 16, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Audit a Character Field

**
Is there a way to log changes to a dairy?

I would like to log all changes and who made them to a dairy field that I can 
review.

Any ideas on the best way to accomplish this?

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Audit a Character Field

[John Sundberg]

FDA should be covering that, I think it is a law.

-John


On Wed, Jan 16, 2013 at 3:27 PM, Mayfield, Andy L.
wrote:

> **
>
> Is there a way to log changes to a dairy?  
>
> ** **
>
> I would like to log all changes and who made them to a dairy field that I
> can review.
>
> ** **
>
> Any ideas on the best way to accomplish this?
>
> ** **
>
> Thanks, 
>
> ** **
>
> *Andy L. Mayfield*
>
> *Alabama Power Company*
>
> *Protection & Control Technician Staff*
>
> *Linc # 10*19140*
>
> *Cell # 205-288-9140*
>
> *Office # 205-226-1846*
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEG

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Audit a Character Field

[Mayfield, Andy L.]

I'm sorry.  I meant to ask if there was a way to track changes to a Character 
field, not a Diary.

I would like to log all changes made to a Character and have that stored in a 
Diary field. I would like to know what value was there before and after a 
change is made as well as who made it.

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, January 16, 2013 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit a Character Field

**
Andy,
I never tried it but you should be able to turn on the Audit property of a 
diary field. Though it seems redundant unless you want to review Diary updates 
in a separate form with each entry a separate record.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 16, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Audit a Character Field

**
Is there a way to log changes to a dairy?

I would like to log all changes and who made them to a dairy field that I can 
review.

Any ideas on the best way to accomplish this?

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Audit a Character Field

[Mayfield, Andy L.]

LOL  I a little slow today. It took me a minute to get that one.

Everyone please substitute Diary every I typed Dairy. (-:

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, January 16, 2013 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit a Character Field

**
FDA should be covering that, I think it is a law.

-John

On Wed, Jan 16, 2013 at 3:27 PM, Mayfield, Andy L. 
mailto:almay...@southernco.com>> wrote:
**
Is there a way to log changes to a dairy?

I would like to log all changes and who made them to a dairy field that I can 
review.

Any ideas on the best way to accomplish this?

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846

_ARSlist: "Where the Answers Are" and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save The Date! Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com


_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SSO for Kinetic Calendar

[John Sundberg]

http://www.javasystemsolutions.com/

Java System Solutions makes OOB SSO adapters for all of Kinetic products.

They are the SSO experts - I would give them a call.



-John




On Wed, Jan 16, 2013 at 11:51 AM, Cindy Scott wrote:

> Does anyone have SSO enabled to work with the Kinetic Calendar Remedy
> add-on application? I am looking for information on implementing SSO for
> Kinetic Calendar and the files needed to implement it. I know an SSO
> adapter file has to be used. Does anyone have the SSO adapter for Kinetic
> Calendar? I would like the complied jar file and the source file if
> possible.
>
> Thanks much!
> Cindy
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEG

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Audit a Character Field

[Reiser, John J]

Andy,
Ok Use a filter with a Run If to do TR.Character_Field != $NULL$
Then a Set Fields to the Diary field using Character_Field.
That will add the changed value of the Character field to the diary field.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 16, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Audit a Character Field

**
I'm sorry.  I meant to ask if there was a way to track changes to a Character 
field, not a Diary.

I would like to log all changes made to a Character and have that stored in a 
Diary field. I would like to know what value was there before and after a 
change is made as well as who made it.

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, January 16, 2013 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit a Character Field

**
Andy,
I never tried it but you should be able to turn on the Audit property of a 
diary field. Though it seems redundant unless you want to review Diary updates 
in a separate form with each entry a separate record.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 16, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Audit a Character Field

**
Is there a way to log changes to a dairy?

I would like to log all changes and who made them to a dairy field that I can 
review.

Any ideas on the best way to accomplish this?

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Remedy and SharePoint calendaring

[John Sundberg]

Is anybody interested (or trying or successful) in using SharePoint
calendaring and Remedy together?

If so -- please email me off list -- I would like to test something and I
have a couple questions.


Thanks in advance,

Party on!!!

-John





-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEG

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Knowledge Management 7.6.4 license?

[Howard's Gmail]

David

Thanks. I guess my confusion is the old version of RKM and the current one. I 
saw that we own 7 of something called a knowledge management specialist 
floating add on license.

So I am trying to understand what licenses (other then AR or ITSM) are needed 
for the 5 different roles that use 7.6.4 RKM.

For example does the knowledge viewer part of this RKM bundle?

I tried to find some doc that spells this out, but with no luck. So I you know 
of something please point it out.

Take care and thanks

Hbr

Sent from one of Howard's iPads

On Jan 16, 2013, at 2:57 PM, "Easter, David"  wrote:

> Hi Howard,
> 
>  No user licenses come with the module.  User capacity is purchased 
> separately from the application.
> 
>  It is not correct to say the RKM User licenses are paper - they are not.  
> You require an AR System user license to be able to perform administration or 
> analyst functions within RKM.  This is what is included with the RKM User 
> bundle.  Purchase of the RKM User bundle provides legal enablement to use the 
> AR System User license to perform those actions within RKM.
> 
>  It is correct that because RKM shares the same user licenses as AR System 
> that a unique RKM user license is not tracked within, for example, the 
> License Usage Report.  There is not currently a convenient method to 
> determine which users allocated an AR System user license are using RKM and 
> which are not.  Some customers have enabled auditing on key RKM forms to 
> track when a user utilizes the RKM product - and this can be used for 
> internal confirmation that the application is being used.
> 
>  The Self-Service End User license is "paper" - but is needed to provide 
> legal enablement to end users using read licenses to access either SRM or RKM.
> 
> -David J. Easter
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
> Sent: Wednesday, January 16, 2013 10:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Knowledge Management 7.6.4 license?
> 
> Good morning, afternoon and evening all,
> 
> I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came 
> with the module.
> 
> Also am I correct that it is a paper license and if so how can one keep track 
> of the usage?
> 
> As always take care and thanks,
> 
> Howard 
> 
> Sent from one of Howard's iPads
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Problem testing a WSDL using soapUI...

[Joe D'Souza]

I get errors when testing a WSDL using soapUI while trying to load the WSDL
into soapUI itself.

As a result I can’t even get beyond that point. I have obscured the server
names to protect the data of the customer. It appears as though there is a
problem with attachment fields created on an AR form, as well as keywords
used as defaults for some of the fields as defaults ($TIMESTAMP$, $DATE$ and
$TIME$) when loading the WSDL into soapUI…

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment01_attachmentName' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment01_attachmentData' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment01_attachmentOrigSize' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment02_attachmentName' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment02_attachmentData' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment02_attachmentOrigSize' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment03_attachmentName' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment03_attachmentData' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The value '2MBAttachment03_attachmentOrigSize' is an invalid name.

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The 'DateTime01@urn:INT_ACS_BizTalkToFFADirect' element default value
'$SERVERTIMESTAMP$' is not a valid value for
'dateTime@http://www.w3.org/2001/XMLSchema'

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The 'Date01@urn:INT_ACS_BizTalkToFFADirect' element default value
'$DATE$' is not a valid value for 'date@http://www.w3.org/2001/XMLSchema'

Source:
http://***wsvc01/arsys/WSDL/public/***rem01/INT_ACS_BizTalkToFFADire
ct
Error: The 'Time01@urn:INT_ACS_BizTalkToFFADirect' element default value
'$TIME$' is not a valid value for 'time@http://www.w3.org/2001/XMLSchema'

The WSDL is:


- http://schemas.xmlsoap.org/wsd
l/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"xmlns:wsdl
="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSch
ema">
- 
- 
  
- 
- 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
- 
- 
  
  
  
  
  
  
  
- 
- 
  
  
  
  
  
  
  
  
  
- 
- 
  
  
  
  
  
- 
- 
  
  
  
  
- 
- 
  
  
  
  
- 
- 
  
  
  
  
- 
- 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
- 
- 
  
  
  
  
  
  
  
  
- 
- 
- 
- 
- 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
- 
- 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
- 
- 
  
  
  
  
- 
- 
  
  
  
  
  
  
  
  
  
- 
  
  
- 
  
  
- 
  
  
- 
  
  
- 
  
  
- 
  
  
- 
  
  
- 
  
  
- 
  
  
- 
- 
  
  
  
- 
  
  
  
- 
  
  
  
- 
  
  
  
  
- 
  http://schemas.xmlsoap.org/soap/
http" />
- 
  
- 
  
  
  
- 
  
  
  
- 
  
- 
  
  
  
- 
  
  
  
- 
  
- 
  
  
  
- 
  
  
  
- 
  
- 
  
  
  
- 
  
  
  
  
- 
- 
  http://***wsvc01/arsys/services/ARService?serv
er=***rem01&webService=INT_ACS_BizTalkToFFADirect" />
  
  
  

The WSDL loads fine into another diagnostic tool, called Actional
Diagnostics, but can’t get it working on it after that as I am not too
familiar with Actional Diagnostics so I might possibly be doing something
wrong there. I’m also not trying to eliminate a possible problem with the
WSDL. It is a web service created from a test form which will later be used
towards an integration. I was attempting to create a POC (proof of concept)
that I could get BizTalk and Remedy talking to each other using WS.

At the moment I cannot get into the troubleshooting of why its not working
with Actional Diagnostics after it successfully loads the WSDL, as I do not
have access to the server to check out the arjavaplugin logs – I have
requested for access and yet to get it. So I’ll leave that for later.
Meanwhile I’d like to know what may be the possible issues why soapUI
doesn’t like my WSDL..

Has anyone run into a similar issue?

Joe

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answ

Re: OT: Sort of.. Tools for testing WSDL's

[Axton]

I am using SoapUI as a standalone application to test Remedy web services.

Axton Grams

On Wed, Jan 16, 2013 at 2:58 PM, Joe D'Souza  wrote:
> **
>
>
>
> Another related follow-up question but this time its about soapUI. Has
> anyone successfully used the soapUI Eclipse Plugin with the Remedy Developer
> Studio? I am almost tempted to take a stab at it.
>
>
>
> Joe
>
>
>
> 
>
> From: Joe D'Souza [mailto:jdso...@shyle.net]
> Sent: Tuesday, January 15, 2013 9:59 PM
> To: ARS Discussion List
> Subject: OT: Sort of.. Tools for testing WSDL's
>
>
>
> I generally use SoapUA or SoapSonar (both freewares) and a colleague who is
> a BizTalk consultant told me of a tool called Actional Diagnostics belonging
> to PROGRESS software. It seems to have a pretty neat and a more user
> friendly interface. Has anyone used this before, on the same machine as
> where the Dev Studio is installed and had any issues with the JVM’s of each
> other fighting each other for resources?
>
>
>
> I have only 4 GB on the laptop provided to me by my customer, and since both
> the Remedy Development Studio and Actional Diagnostics create an instance of
> JVM, I want to be prepared for them clashing with each other for resources
> which is why I thought I’d put this out here to the list and ask you’ll if
> any of you’ll used both these tools together.
>
>
>
> I’m installing that tool even as I write this email, and the first thing I
> would be doing after the install is look for a potential configuration file
> that may initiate the JVM for Actional Diagnostics, and trim down the
> startup and max memory on it so as to give my dev studio more, but if there
> is more that can be done to avoid any potential resource clashes, I would
> like to know about it.
>
>
>
> I appreciate any comments on your experience on using the two tools together
> at the same time from the same machine.
>
>
>
> Cheers
>
>
>
> Joe
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: OT: Sort of.. Tools for testing WSDL's

[Joe D'Souza]

Yes I have too as well but I noticed (which I had not noticed in the past) a
eclipse plugin available for download on sourceforge.. I don't recall seeing
it before but then again in the past I didn't quite bother to browse around
when on their site..

I was wondering if anyone used that plugin with the Dev Studio considering
its an eclipse universe too..

I have downloaded it but not 'connected' it yet.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, January 16, 2013 10:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Sort of.. Tools for testing WSDL's

I am using SoapUI as a standalone application to test Remedy web services.

Axton Grams

On Wed, Jan 16, 2013 at 2:58 PM, Joe D'Souza  wrote:
> **
>
>
>
> Another related follow-up question but this time its about soapUI. Has
> anyone successfully used the soapUI Eclipse Plugin with the Remedy
Developer
> Studio? I am almost tempted to take a stab at it.
>
>
>
> Joe
>
>
>
> 
>
> From: Joe D'Souza [mailto:jdso...@shyle.net]
> Sent: Tuesday, January 15, 2013 9:59 PM
> To: ARS Discussion List
> Subject: OT: Sort of.. Tools for testing WSDL's
>
>
>
> I generally use SoapUA or SoapSonar (both freewares) and a colleague who
is
> a BizTalk consultant told me of a tool called Actional Diagnostics
belonging
> to PROGRESS software. It seems to have a pretty neat and a more user
> friendly interface. Has anyone used this before, on the same machine as
> where the Dev Studio is installed and had any issues with the JVM's of
each
> other fighting each other for resources?
>
>
>
> I have only 4 GB on the laptop provided to me by my customer, and since
both
> the Remedy Development Studio and Actional Diagnostics create an instance
of
> JVM, I want to be prepared for them clashing with each other for resources
> which is why I thought I'd put this out here to the list and ask you'll if
> any of you'll used both these tools together.
>
>
>
> I'm installing that tool even as I write this email, and the first thing I
> would be doing after the install is look for a potential configuration
file
> that may initiate the JVM for Actional Diagnostics, and trim down the
> startup and max memory on it so as to give my dev studio more, but if
there
> is more that can be done to avoid any potential resource clashes, I would
> like to know about it.
>
>
>
> I appreciate any comments on your experience on using the two tools
together
> at the same time from the same machine.
>
>
>
> Cheers
>
>
>
> Joe
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Audit a Character Field

[Ben Chernys]

The standard OOTB way is quite simple:

 

You'll need a display only (change flag off) field to hold the old value
(through a set fields).

If you want to track changes such as setting a value to NULL, the below
qualification is insufficient.  Presumably you'll also not want to audit the
first (create) change.

 

So,

1)  Have a spare DO field of the same type available

2)  Filter:  run on Modify, and Merge if desired

a.   Qual:if 'field != 'DB.field'

b.  Actions: 

   i.  set
fields   DO = DB.field (need a query here)

 ii.  Set
fields   log field = "date " + $DATE$ +  +"user " + $USER$ +  + 

"field changed from " + $DO$ + " to " + " $field$ + "."

iii.  set
fields   DO = $NULL$

 

Comments from comments in a user controlled auditing facility (automatic
filter generation bit of code)

 

// build a Diary Field audit filter

//   Nme:   wFltrNm 'df'

//   Sch:   wSchModify

//   Ord:   wOrd

//   Qual:  'wFid' != 'DB.wFId'

//   Action Set Field 'wTmpId' = Qry wSch '1' = "$1$"

//   Action Set Field 'wDryId' = "field wFlbl changed from " +
$wTmpId$ + " to " + $wFid$

//   Action Set Field 'wTmpId' = $NULL$

 

Cheers

Ben

 

Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: January-16-13 22:51
To: arslist@ARSLIST.ORG
Subject: Re: Audit a Character Field

 

** 

Andy,

Ok Use a filter with a Run If to do TR.Character_Field != $NULL$

Then a Set Fields to the Diary field using Character_Field.

That will add the changed value of the Character field to the diary field.

Thank you,

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 16, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Audit a Character Field

 

** 

I'm sorry.  I meant to ask if there was a way to track changes to a
Character field, not a Diary. 

 

I would like to log all changes made to a Character and have that stored in
a Diary field. I would like to know what value was there before and after a
change is made as well as who made it. 

 

Andy L. Mayfield

Alabama Power Company

Protection & Control Technician Staff

Linc # 10*19140

Cell # 205-288-9140

Office # 205-226-1846

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, January 16, 2013 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit a Character Field

 

** 

Andy,

I never tried it but you should be able to turn on the Audit property of a
diary field. Though it seems redundant unless you want to review Diary
updates in a separate form with each entry a separate record.

 

Thank you,

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 16, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Audit a Character Field

 

** 

Is there a way to log changes to a dairy?  

 

I would like to log all changes and who made them to a dairy field that I
can review.

 

Any ideas on the best way to accomplish this?

 

Thanks, 

 

Andy L. Mayfield

Alabama Power Company

Protection & Control Technician Staff

Linc # 10*19140

Cell # 205-288-9140

Office # 205-226-1846

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers 

Re: Replicate ITSM Data for BMC Analytics

[Maxence Nhouyvanisvong]

Thanks for sharing. We are upgrading to ITSM 7.6.04 on Oracle 11g.
The option Oracle Golden Gate looks good to replicate data for Analytics, does 
someone use this technology and has a good experience?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"