Import CIs with Import tool
Dears, Can I import the CIs data with the BMC Remedy data import tool in to the Configuration Item form directly and if it will work correctly? Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Import CIs with Import tool
** You have to import using either the AST or the CMDB Join forms. -Original Message- From: Heba Hashem, Vodafone Egypt heba.has...@vodafone.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 4, 2013 7:36 am Subject: Import CIs with Import tool ** Dears, Can I import the CIs data with the BMC Remedy data import tool in to the Configuration Item form directly and if it will work correctly? Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: ITSM Web reports with parameters
This may help: https://communities.bmc.com/communities/message/182969https://communities.bmc.com/communities/message/182969#182969 On Mon, Mar 4, 2013 at 1:45 AM, syed Ziyan syedziya...@gmail.com wrote: ** Hi All, We have a requirement to create a web report with parameters prompt. While executing the report User will be asked to provide start date and end date as parameter. We are using ITSM 7.6.04. We need extract Incident report during a given time range. Please suggest if you have any idea on this or any doc (doc link) where these information are available. Thanks Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Override Query in Report on the Report Form
When a typical user creates a Web Report, this field is default to NO, but if it's an AR Report, this field is default to Yes. Is there a way to always make this default to NO without customization. Just making sure before I write a filter that sets this field to No. This is a customer request. Thanks! Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: pluginsvr_config.xml caching issue?
Ali, Was away for a week and couldn't try out your suggestion. But it turns out, moment I replaced , by ; it started working fine. It is a bug in the code which lets u read pluginsvr_config.xml file. I changed the section FROM userDefined var1xyz,abc/var1 /userDefined TO userDefined var1xyz;abc/var1 /userDefined and it worked fine. Thanks ~Nathan On Sun, Feb 24, 2013 at 6:57 PM, Ali A. Musa amus...@stc.com.sa wrote: ** Yes ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *nathan brandt *Sent:* Sunday, February 24, 2013 4:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: pluginsvr_config.xml caching issue? ** ** ** Tauf, I even restarted the machine running AR Server. But still no luck.** ** ** ** Ali, Do you mean , is causing the issue? ** ** ~ Nathan ** ** On Sun, Feb 24, 2013 at 8:50 PM, Ali A. Musa amus...@stc.com.sa wrote:** ** ** You may need to execute a function replace ‘,’ to space and then extract.* *** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *nathan brandt *Sent:* Sunday, February 24, 2013 5:59 AM *To:* arslist@ARSLIST.ORG *Subject:* pluginsvr_config.xml caching issue? ** I have written an AREA plugin in Java which reads some name/value pairs from pluginsvr_config.xml. This is how it looks userDefined var1xyz/var1 /userDefined I am able to read it like String var1 = pc.getConfigItem(var1) But now even if I change the section to userDefined var1xyz,abc/var1 /userDefined Instead of getting xyz,abc as the value of val1, I am still getting it as xyz Any idea what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
install ars 8 against sybase15 doesn't work
dear list, we are trying to install a simple banana ARSystem 8 againt a sybase15 database. We keep getting '64 bit client not found' We are having ars 7.5 running fine on the same machine And our sybase dba who are well experienced looked at the OCS and they say there is no prob on that side. We had 2 webex with BMC During first one, after 3 hours the engineer could recon there was a prob with the installer. At the second webex, the engineer said its our environment which is problematic My management is now upset with these turning around thing with BMC They are seriously considering something else like jira I am wondering whether somebody from this list could help as the resailer is not able to do more. Any idea/tips/help is very much appreciated Serouche -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with other Ticketing systems
Thanks Jason, I have another file that contains more detailed information for installation/configuration as well as the create_incident script and sample rule/config files and the directory structure for implementation. It's pretty close to a drop in install. You would just need the box to put it on. I won't be officially supporting the package but I'll help as much as I can since it benefits me to have more than just my eyes on it. I'd be interested in finding out what, if any, changes are necessary for the version. Thanks, Ron From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, March 01, 2013 10:59 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration with other Ticketing systems ** Very cool! I really like the approach you detail. Today we build all of the rules and processing in AR workflow. I think we need to look into using Procmail since we haven't started to (re)build email integration with our new out of the box system. Jason On Fri, Mar 1, 2013 at 9:35 AM, Peters, Ron rpet...@columbia.commailto:rpet...@columbia.com wrote: ** Fortunately I already had our system pretty much documented for support purposes. I did some cleanup and posted it. The document posted is an overall design with use cases. Thanks, Ron From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, February 28, 2013 11:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: Remedy Integration with other Ticketing systems ** Hi Ron, It sounds like you have some great knowledge and experience with email integration and using Procmail. I know time is an issue for many of us but it would be great if you would be able to create a documenthttps://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/choose-container!input.jspa?contentType=102containerType=14container=2002 in the in AR System section of the BMC Communities. This topic sounds like something many people would benefit from having a document to follow and some sample use cases. Jason On Thu, Feb 28, 2013 at 8:20 AM, Peters, Ron rpet...@columbia.commailto:rpet...@columbia.com wrote: ** I'd echo everything said below for the pros and cons. We heavily use email integration and the OOTB email engine primarily for incident creation and routing. I moved all the email decision making and ticket creation logic out of Remedy and use Procmail which is designed for the task. I have a single script that is used to generate a ticket though the ticket can be fully customized and assigned directly based on the variables used when the script is called. I have dozens and dozens of rule sets that are used for many different reasons and implementing new ones is fairly trivial. The system processes through ~5000 messages a week. Automated messages from UPS's around the company can auto create tickets for their support team if the right message comes in or simply ignore and drop the message. Monitoring systems send messages that are routed to other groups. Messages from end users sent through special distribution lists auto-route to the proper support group (Asia, Europe etc.). Tickets are created for specific customers or a faceless default account depending on the need. Any message that shows up and doesn't have a specific rule that applies generates a ticket for my team to investigate. I don't want to miss anything. I've eliminated (so far) all the mail loops through a set of system rules (drop messages coming from Remedy etc.). All this from primarily a single script that is tightly controlled. The business has become very aware of what we can do and I commonly get requests for more integration in other areas. Hope that helps and if you're interested, let me know. $.02 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, February 28, 2013 7:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Integration with other Ticketing systems ** Email is the easiest to implement and troubleshoot. Polling can be an issue if you are doing a hot handoff where your customer is tier 1, you are tier 2 and the their end user's phone call will be transferred to you. Even if polling is 1 minute on each end that can seem like eternity. The other advantage of email is simulation. Typically in a web services approach you are not going to have access/control end to end. You can send the email from your desktop mimicking the customer/process, see any error messages and verify any custom workflow. Email is also better if you are having periods of downtime. The incoming email will be in the mailbox until the Remedy server comes back up. In the case of a web service the SOAP call fails and the request is gone.
Re: install ars 8 against sybase15 doesn't work
When installing ARS 7.5.x, we had to hardcode a 32 bit client (Sybase 12.5.4 SDK was the last available for Sybase if memory serves) to get the install to work against Sybase although we were using a 64 bit database (Sybase 15.0) . I'm not sure if this needs to be undone if you are installing ARS 8.0, i.e. if it finally uses a 64 bit client. Good luck, and please do share your results! Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne, Dorval (Québec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Man Sent: 04 March, 2013 10:22 To: arslist@ARSLIST.ORG Subject: install ars 8 against sybase15 doesn't work dear list, we are trying to install a simple banana ARSystem 8 againt a sybase15 database. We keep getting '64 bit client not found' We are having ars 7.5 running fine on the same machine And our sybase dba who are well experienced looked at the OCS and they say there is no prob on that side. We had 2 webex with BMC During first one, after 3 hours the engineer could recon there was a prob with the installer. At the second webex, the engineer said its our environment which is problematic My management is now upset with these turning around thing with BMC They are seriously considering something else like jira I am wondering whether somebody from this list could help as the resailer is not able to do more. Any idea/tips/help is very much appreciated Serouche -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: install ars 8 against sybase15 doesn't work
Susan, we are relying on the Matrix ... we don't take any red pil ;-) The doc says 64 bits sybase client so we installed a 64bits library client we source the sybase.sh and our OCS 15 is able to talk to the sybase server but when we run the ARS installer here is what we can read for instance: The installer either could not find a Java VM, or the Java VM on this system is too old. The installer requires Java 1.1.5 or later. It can be downloaded from http://java.sun.com/products/jdk/1.1/jre/ But we do have java higher /opt/java/jdk1.6.0_29/bin/java -version java version 1.6.0_29 Java(TM) SE Runtime Environment (build 1.6.0_29-b11) Java HotSpot(TM) Server VM (build 20.4-b02, mixed mode) There must be a trick somewhere but for the time being I find the trick my boss will start looking somewhere else and I might start considering to take the red pil instead thanks for your consideration On Mon, 04 Mar 2013 16:45:19 +0100, Susan Bisanti susan.bisa...@ssc-spc.gc.ca wrote: When installing ARS 7.5.x, we had to hardcode a 32 bit client (Sybase 12.5.4 SDK was the last available for Sybase if memory serves) to get the install to work against Sybase although we were using a 64 bit database (Sybase 15.0) . I'm not sure if this needs to be undone if you are installing ARS 8.0, i.e. if it finally uses a 64 bit client. Good luck, and please do share your results! Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne,Dorval (Québec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Man Sent: 04 March, 2013 10:22 To: arslist@ARSLIST.ORG Subject: install ars 8 against sybase15 doesn't work dear list, we are trying to install a simple banana ARSystem 8 againt a sybase15 database. We keep getting '64 bit client not found' We are having ars 7.5 running fine on the same machine And our sybase dba who are well experienced looked at the OCS and they say there is no prob on that side. We had 2 webex with BMC During first one, after 3 hours the engineer could recon there was a prob with the installer. At the second webex, the engineer said its our environment which is problematic My management is now upset with these turning around thing with BMC They are seriously considering something else like jira I am wondering whether somebody from this list could help as the resailer is not able to do more. Any idea/tips/help is very much appreciated Serouche -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: install ars 8 against sybase15 doesn't work
** Hi :)I guess JAVA_HOME points the the 1.6x jdk?Do you have this message at installer startup or during one of the installer screens?On 04 Mar, 2013,at 05:01 PM, Remedy Man remedy.man...@googlemail.com wrote:Susan, we are relying on the Matrix ... we don't take any red pil ;-) The doc says 64 bits sybase client so we installed a 64bits library client we source the sybase.sh and our OCS 15 is able to talk to the sybase server but when we run the ARS installer here is what we can read for instance: The installer either could not find a Java VM, or the Java VM on this system is too old. The installer requires Java 1.1.5 or later. It can be downloaded from http://java.sun.com/products/jdk/1.1/jre/ But we do have java higher /opt/java/jdk1.6.0_29/bin/java -version java version "1.6.0_29" Java(TM) SE Runtime Environment (build 1.6.0_29-b11) Java HotSpot(TM) Server VM (build 20.4-b02, mixed mode) There must be a trick somewhere but for the time being I find the trick my boss will start looking somewhere else and I might start considering to take the red pil instead thanks for your consideration On Mon, 04 Mar 2013 16:45:19 +0100, Susan Bisanti susan.bisa...@ssc-spc.gc.ca wrote: When installing ARS 7.5.x, we had to hardcode a 32 bit client (Sybase 12.5.4 SDK was the last available for Sybase if memory serves) to get the install to work against Sybase although we were using a 64 bit database (Sybase 15.0) . I'm not sure if this needs to be undone if you are installing ARS 8.0, i.e. if it finally uses a 64 bit client. Good luck, and please do share your results!Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Telephone 514-421-4666 Facsimile 514-421-7231 Government of Canada Susan Bisanti SSS - Portefeuille des sciences - SPC 2121 route Transcanadienne,Dorval (Québec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-7231 Gouvernement du Canada-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Man Sent: 04 March, 2013 10:22 To: arslist@ARSLIST.ORG Subject: install ars 8 against sybase15 doesn't work dear list, we are trying to install a simple banana ARSystem 8 againt a sybase15 database. We keep getting '64 bit client not found' We are having ars 7.5 running fine on the same machine And our sybase dba who are well experienced looked at the OCS and they say there is no prob on that side. We had 2 webex with BMC During first one, after 3 hours the engineer could recon there was a prob with the installer. At the second webex, the engineer said its our environment which is problematic My management is now upset with these turning around thing with BMC They are seriously considering something else like jira I am wondering whether somebody from this list could help as the resailer is not able to do more. Any idea/tips/help is very much appreciated Serouche -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -- Using Opera's mail client: http://www.opera.com/mail/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: AR System SP4
You don't mention which version - but I'm assuming 7.6.04 SP4? In any case, the compatibility matrices can be found here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html 7.6.04 supports version 1.5.0_12 and higher. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Saturday, March 02, 2013 4:38 AM To: arslist@ARSLIST.ORG Subject: AR System SP4 ** Dears, What is the version compatibility with SP4 for Java , as we are facing issues with Email Eng OS windows , -- _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Web reports with parameters
There's also this one: https://communities.bmc.com/communities/thread/51218 It contains info both about the enhancement in 7.6.04 SP2 that enables generating reports for an entered range of dates as well as reference to the white paper than enables you to modify ITSM reports using an external editor to do what you wish. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Monday, March 04, 2013 5:20 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Web reports with parameters ** This may help: https://communities.bmc.com/communities/message/182969https://communities.bmc.com/communities/message/182969#182969 On Mon, Mar 4, 2013 at 1:45 AM, syed Ziyan syedziya...@gmail.commailto:syedziya...@gmail.com wrote: ** Hi All, We have a requirement to create a web report with parameters prompt. While executing the report User will be asked to provide start date and end date as parameter. We are using ITSM 7.6.04. We need extract Incident report during a given time range. Please suggest if you have any idea on this or any doc (doc link) where these information are available. Thanks Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Best way to out of service a Mid-tier server
Hi Folks, Recently, my DBAs migrated my Remedy Oracle DB to new hardware. This activity necessitated an extended outage for my users. Typically, when my system will be unavailable for an extended period, I install temporary replacements for some HTML and JSP pages so that I can display information about the outage and point to status pages, etc. For my Mid-tier users, I usually replace the index.html file in the Tomcat webapps/ROOT/ directory and I also replace the webapps/arsys/shared/login.jsp page with a redirect to an information page. This all works well. My question is about the Mid-tier servers that we have designated as part of a pool of servers dedicated to responding to web service requests. Since there may or may not be a person sitting in front of a browser for these servers, I'm looking for suggestions on the best wat to out-of-service the web service Tomcat servers. The web services might be called by a PHP web page or they might be called by an automated process using a Perl or PHP script. I want to fail in such a way that the user (person or script) knows that it failed and also provide useful information about why it failed. Any suggestions? ARS: 7.6.04 SP3 201201302357 Oracle: 11.2.0.3.0 - 64bit Mid-Tier: 7.6.04_SP3_201208101612_Hotfix Tomcat: 6.0.35 JAVA: 1.7.0_05 Thanks. Larry Larry Robinson Remedy Developer / Administrator North Carolina State University Raleigh, NC USA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Best way to out of service a Mid-tier server
If the ARS Application is down doesn't the Web Service call result in a SOAP Fault with an Unable to connect to server error? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson Sent: Monday, March 04, 2013 1:28 PM To: arslist@ARSLIST.ORG Subject: Best way to out of service a Mid-tier server ** Hi Folks, Recently, my DBAs migrated my Remedy Oracle DB to new hardware. This activity necessitated an extended outage for my users. Typically, when my system will be unavailable for an extended period, I install temporary replacements for some HTML and JSP pages so that I can display information about the outage and point to status pages, etc. For my Mid-tier users, I usually replace the index.html file in the Tomcat webapps/ROOT/ directory and I also replace the webapps/arsys/shared/login.jsp page with a redirect to an information page. This all works well. My question is about the Mid-tier servers that we have designated as part of a pool of servers dedicated to responding to web service requests. Since there may or may not be a person sitting in front of a browser for these servers, I'm looking for suggestions on the best wat to out-of-service the web service Tomcat servers. The web services might be called by a PHP web page or they might be called by an automated process using a Perl or PHP script. I want to fail in such a way that the user (person or script) knows that it failed and also provide useful information about why it failed. Any suggestions? ARS: 7.6.04 SP3 201201302357 Oracle: 11.2.0.3.0 - 64bit Mid-Tier: 7.6.04_SP3_201208101612_Hotfix Tomcat: 6.0.35 JAVA: 1.7.0_05 Thanks. Larry Larry Robinson Remedy Developer / Administrator North Carolina State University Raleigh, NC USA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.x and User Tool
Rick, Larent, All, In order to get Object List in Mid - Tier you do not need to build anything. David Easter has posted below attached excerpts on Tue, 14 Jun 2011 16:11:28 -0500 Mid-Tier Guide, Chapter 3. *Using the Object List* Users can access forms and applications on the web through the AR System Object List, which lists all forms and applications available through your installed mid tier. *Enabling the AR System Object List* To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List on page 128. *To enable the AR System Object List* 1 Open the Mid Tier Configuration Tool (http:///midTierServer//shared/ http://midTierServer/shared/ config/config.jsp). 2 On the AR Servers page, make sure that your home page server is included in the server list. 3 On the General Settings page: a Verify that you have set a home page server. b Select the Enable Object List check box. 4 Import (using Developer Studio) the definition files to your home page server. (See Importing the definition files on page 88.) midTierInstallDir\samples\ARSystemMidTierObjectList*.def Do not forget to flush the cache on the mid-tier where you enabled the object list and force a new pre-load. HTH Best regards, Dariusz Kuzara ** You should be able to build an administrator console that has a dynamic menu (data dictionary I believe) listing the forms so that you could provide access to all forms that way via workflow and restrict it via normal group permissions. -Rick ___ Rick Westbrock QMX Support Services -- Pozdrawiam, Dariusz Kuzara ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
windows server 8.1 upgrade from 8.0
Anybody run into the AI upgrade complaining something else is using the directory, and if so what processes and how did you stop them? (handle says nothing). Thanks Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.x and User Tool
Might also check out IT Prophets RemTools - nice utility to have in the client, whichever client you are using http://www.itprophets.com/index-5.html (note: this is not an official BMC endorsement or anything, I just think it's a cool utility) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dariusz Kuzara Sent: Monday, March 04, 2013 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.x and User Tool ** Rick, Larent, All, In order to get Object List in Mid - Tier you do not need to build anything. David Easter has posted below attached excerpts on Tue, 14 Jun 2011 16:11:28 -0500 Mid-Tier Guide, Chapter 3. Using the Object List Users can access forms and applications on the web through the AR System Object List, which lists all forms and applications available through your installed mid tier. Enabling the AR System Object List To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List on page 128. To enable the AR System Object List 1 Open the Mid Tier Configuration Tool (http://midTierServer/shared/ config/config.jsp). 2 On the AR Servers page, make sure that your home page server is included in the server list. 3 On the General Settings page: a Verify that you have set a home page server. b Select the Enable Object List check box. 4 Import (using Developer Studio) the definition files to your home page server. (See Importing the definition files on page 88.) midTierInstallDir\samples\ARSystemMidTierObjectList*.def Do not forget to flush the cache on the mid-tier where you enabled the object list and force a new pre-load. HTH Best regards, Dariusz Kuzara ** You should be able to build an administrator console that has a dynamic menu (data dictionary I believe) listing the forms so that you could provide access to all forms that way via workflow and restrict it via normal group permissions. -Rick ___ Rick Westbrock QMX Support Services -- Pozdrawiam, Dariusz Kuzara _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding Attributes to CMDB Class
We had the problem before and one workaround for this is that you have to enable Development Cache Mode and Disabled Escalations, and select Cache only Display Server Properties on your admin server through the AR Admin Console. Then restart the AR System before adding the new attribute to your class through the mid-tier. The process would take at least a good couple of mins. Hope that helps. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Adding-Attributes-to-CMDB-Class-tp7586857p7586990.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System SP4
The compatibility should be available in the compatibility table/matrix. What is the type of problem you are having that makes you believe that it is related to Java? Cheers _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Saturday, March 02, 2013 7:38 AM To: arslist@ARSLIST.ORG Subject: AR System SP4 ** Dears, What is the version compatibility with SP4 for Java , as we are facing issues with Email Eng OS windows , -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: windows server 8.1 upgrade from 8.0
**
I just tried to upgrade from 8.0 patch 002 to 8.1 GA on a Windows Server 2012 VM, I had no problem.I upgraded AI just after CMDB (no reboot).Though perhaps you should contact Rab (https://communities.bmc.com/communities/people/rab.boyce%40alderstone.com) it seems he had those kind of problems during beta on a windows 2008 server, though it was for ARS server upgrade from 8.0 patch 001 to 8.1 and he didn't say if he finally solved it or not, do you have the same kind of error message?:///THROWABLE EVENT {Description=[Failed to copy 64 bit AR Server binaries.]}Throwable=[java.io.FileNotFoundException: C:\Program Files\BMC Software\ARSystem\arcatalog_eng_W_win64.dll (The requested operation cannot be performed on a file with a user-mapped section open)java.io.FileOutputStream.open(Native Method)java.io.FileOutputStream.init(Unknown Source)java.io.FileOutputStream.init(Unknown Source)com.bmc.install.utility.io.FileHelper.copyFile(FileHelper.java:288)com.bmc.install.utility.io.FileHelper.copyDirectory(FileHelper.java:664)com.bmc.install.utility.io.FileHelper.copyDirectory(FileHelper.java:567)com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AbstractARServerPostInstallationConfigurationBusinessTask.handle64BitArServerBinaries(AbstractARServerPostInstallationConfigurationBusinessTask.java:246)com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostInstallationConfigurationPostUpgradeBusinessTask.execute(ARServerPostInstallationConfigurationPostUpgradeBusinessTask.java:129)com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)java.lang.Thread.run(Unknown Source)]///Else perhaps you can try to disable pentaho, seems it's using a java process in armonitor.cfg, it's using "\diserver\" in the command line, then run the upgrade.On 04 Mar, 2013,at 11:25 PM, Daniel Bloom danielbl...@rogers.com wrote:Anybody run into the AI upgrade complaining something else is using the directory, and if so what processes and how did you stop them?(handle says nothing). Thanks Daniel_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
