Re: Modifying Incident
I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using original of type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A original of related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying Incident
Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then Tools-- modify all but modify all option is disabled in my case and another one that relating the incidents but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote: I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using original of type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A original of related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to create multiple incident by creating only one incident?
HI,Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying Incident
Pavan, You can relate a pending incident with any incident. But I guess if you have related with one incident using original of / duplicate of, the same incident you can't relate with other one. I just tried now and it resolved the related incident without any error. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal Sent: Wednesday, May 08, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying Incident ** Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then Tools-- modify all but modify all option is disabled in my case and another one that relating the incidents but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.commailto:govind@wipro.com wrote: I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using original of type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A original of related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle-Two-Task in Oracle LoadBalanced Oracle DB
Hi Sonia, How to do you connect to see both the DB instances? As far as connection is concerned from the AR Side, AR will connect to single instance only. However since this is load balanced if that particular instance is down, then AR will retry the connection connects to the other instance. This will keep your ARS up running without any issues. Does that answer your query? On Wed, May 8, 2013 at 10:05 AM, Jennifer Varkey sonia_m...@yahoo.co.ukwrote: ** Hello All, I have the following entries in the tnsnames.ora ORCL = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_125)(PORT = 1521)) (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_126)(PORT = 1521)) (LOAD_BALANCE = yes) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl) ) Now, in the ar.conf the parameter for Oracle-Two-Task is orcl. When I connect I get to see data from both the DB instances. How do I configure settings in ar.conf so that it connects to just one instance in a load-balanced Oracle environment? Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle-Two-Task in Oracle LoadBalanced Oracle DB
You should be using the VIP address / racscan address as well, you don't normally just use any address so check with you oracle Dba/ network pugs a d make sure Sent from my iPhone On May 8, 2013, at 3:20, Mayuresh Wagh mayurbw...@gmail.com wrote: ** Hi Sonia, How to do you connect to see both the DB instances? As far as connection is concerned from the AR Side, AR will connect to single instance only. However since this is load balanced if that particular instance is down, then AR will retry the connection connects to the other instance. This will keep your ARS up running without any issues. Does that answer your query? On Wed, May 8, 2013 at 10:05 AM, Jennifer Varkey sonia_m...@yahoo.co.uk wrote: ** Hello All, I have the following entries in the tnsnames.ora ORCL = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_125)(PORT = 1521)) (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_126)(PORT = 1521)) (LOAD_BALANCE = yes) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl) ) Now, in the ar.conf the parameter for Oracle-Two-Task is orcl. When I connect I get to see data from both the DB instances. How do I configure settings in ar.conf so that it connects to just one instance in a load-balanced Oracle environment? Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Oracle-Two-Task in Oracle LoadBalanced Oracle DB
Hello Sonia, you should try add the following information for both server (ITSM764_125, ITSM764_126) in the transname.ora file ITSM764_125 = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = ARS7604)(PORT = 1521)) ) (CONNECT_DATA = (SID = ITSM764_125) (SERVER = DEDICATED) ) and then you have to put individual information for server in ar.conf file as Server-Name: Your_Server_Name Oracle-Two-Task: ITSM764_125 for both the machine your are trying to connect as in your case like (ITSM764_125, ITSM764_126), then restart your server. Before doing there activity take necessary back up of bothe transname.ora and ar.conf file. Regards, Sanjay On Wed, May 8, 2013 at 4:55 PM, Patrick Zandi remedy...@gmail.com wrote: ** You should be using the VIP address / racscan address as well, you don't normally just use any address so check with you oracle Dba/ network pugs a d make sure Sent from my iPhone On May 8, 2013, at 3:20, Mayuresh Wagh mayurbw...@gmail.com wrote: ** Hi Sonia, How to do you connect to see both the DB instances? As far as connection is concerned from the AR Side, AR will connect to single instance only. However since this is load balanced if that particular instance is down, then AR will retry the connection connects to the other instance. This will keep your ARS up running without any issues. Does that answer your query? On Wed, May 8, 2013 at 10:05 AM, Jennifer Varkey sonia_m...@yahoo.co.ukwrote: ** Hello All, I have the following entries in the tnsnames.ora ORCL = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_125)(PORT = 1521)) (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_126)(PORT = 1521)) (LOAD_BALANCE = yes) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl) ) Now, in the ar.conf the parameter for Oracle-Two-Task is orcl. When I connect I get to see data from both the DB instances. How do I configure settings in ar.conf so that it connects to just one instance in a load-balanced Oracle environment? Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email was Hacked - Eposta'm Hacklendi
Hello All, Merhaba Herkese, My email account was hacked please ignore the emails from I hope it won't continue if yes please inform me. Eposta hesabim hacklenmis bende epostalari lütfen acmayiniz umarim bundan sonra olmaz eger olursa lütfen bana haber verir misiniz? Thanks in advance and Cheers, Tesekkürler ve Saygilarimla, Betuel Betül ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to create multiple incident by creating only one incident?
Depending on what it is you want to accomplish you might want to consider either tasks or work orders. I would think having workflow create an Incident when you create an Incident might be difficult to control and result in an endless number of Incidents. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Padole Sent: Wednesday, May 08, 2013 2:35 AM To: arslist@ARSLIST.ORG Subject: How to create multiple incident by creating only one incident? ** HI, Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [URGENT]Use Alter Table Alter Column on Remedy ARS
You should never modify the tables directly. What error are you receiving? (and if you turn on SQL Logs on the server you will see the actual SQL that is being executed) As for the t vs T ... SQL Server is not case sensitive so that should not matter. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga Sent: Tuesday, May 07, 2013 8:58 PM To: arslist@ARSLIST.ORG Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS Importance: High ** Guys, Besides that this could be a really silly question. I'd like to check with all of the gurus here. I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch 007) over a custom development, but when I do this on the Admin, It returns an SQL error, and field is not saved on the form. I went further and find that this table on the properties for the ARSystem DB (SQL Server) the table is labeled as t instead of T, what makes me think that someone had already played with the form. Question here is: Will I broke more at DB if I modify this field by using alter table and alter column commands? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to create multiple incident by creating only one incident?
You have not mentioned in which version you are trying this. In 7.1, you can use the menu item called Copy to new available under edit menu. It will copy all the details of the previously created incident and save it. But, this is a manual work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 6:20 PM To: arslist@ARSLIST.ORG Subject: Re: How to create multiple incident by creating only one incident? ** Depending on what it is you want to accomplish you might want to consider either tasks or work orders. I would think having workflow create an Incident when you create an Incident might be difficult to control and result in an endless number of Incidents. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Padole Sent: Wednesday, May 08, 2013 2:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: How to create multiple incident by creating only one incident? ** HI, Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email to ARS 7.6.04
Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE4BD2.1F4739E0] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Email to ARS 7.6.04
There's an email attachment form - you can have an attachment field on the staging form and do a set fields when you submit the staging form; you'll need the email ID... OR ... pass the email ID to the work info and do the set field right there. That will avoid the redundancy (at least one) of the attachment being saved in the staging form (I'd also set up an escalation to remove the staging form after a couple days - but then this starts to sound like I've been there and done that). - Original Message - From: Mark Brittain mbritt...@navisite.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 9:59:43 AM Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email to ARS 7.6.04
You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: huh? financial news for bmc ?
Depends on your definition of successful Bain makes money for stock holders ... yes successful company??? well ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Printer Issue.
Hi Guys, I am having an issue, when i am clicking the Print Option into Overview Console link. It showing the following error. Can any one help to resolve this issue. Error during processing: ARERR[9260] Report location is missing from report settings configuration page. Please see your administator. Much apperciated for your speedy response. Regards, Suresh Loganathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with SCOM
SCOM does have a list of the hosts that it is monitoring. When you install the SCOM agent, it does a register with the server. SCOM does not contain all information, it just holds what it needs to do the alerting and monitoring. Fortunately, SCCM does contain that information. :) Using the tools you have indicated, I would do this using this approach: 1) Use data from SCCM to feed your CMDB (basically your discovery source) using AIE or AI. This will ensure you have the data in your CMDB. 2) Setup monitoring on the hosts using SCOM 3) Configure Orchestrator to catch those SCOM alerts that you are truly interested in. Use the SCCM OIP to retrieve the information about the host you need to create the incident. Using that data within Orchestrator, use the standard OOB Remedy web services to submit the incident within the same workflow you retrieved the data in. The only variant on this would be to use a database query in the workflow to retrieve the detail data about the host instead of the SCCM OIP. And this would be only if for some reason the SCCM OIP did not provide the data you needed. These pieces of workflow are standard within the OOB Orchestrator environment. You will need to read up on the Orchestrator environment to build the workflow however. Hopefully this is helpful. Jim Coryat From: Saji Philip [mailto:sphili...@gmail.com] Sent: Tuesday, May 07, 2013 9:11 PM Subject: Re: Remedy Integration with SCOM ** Also, Seamless technologies offers a SCOM connector for Remedy. More expensive then Kelverion though. On May 3, 2013 10:30 PM, vivek garg anupgar...@gmail.commailto:anupgar...@gmail.com wrote: ** But How would I get the data into remedy CMDB from SCOM. Does SCOM has it's own database which contains all information about CI's (like server's etc) ? First before integrating SCOM with Remedy we need to get synchronization between Remedy CMDB and SCOM as our requirement is that whenever any alert on any server comes, then the automatic incident opened in remedy should contain all information about that server (like sever name, it's configuration ,etc.). How would I ensure that ? I will try to see what could help me to integrate remedy with SCOM. The issue is that we do have a lincense for Orchestrator but we could not purchase any license for Integration packs or connectors from Keleverion so I am not sure we could use it or not :( The only tools I could use is Systems center Operations Manager and System center Orchestrator. Is this integration possible using these two ? And we have to use windows 2012 and SCOM 2012 only :( Please suggest. On Fri, May 3, 2013 at 8:31 PM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** This is something I may be looking at in the next year or two as well so I wanted to jump in and ask a question. For other integrations leveraging web services, I like to use Incident Templates, for example, to create Incidents. That way I can dynamically change the data on the Template to affect what the Integration does, without needing to actually modify code. Would that be an option in this case to make the integration easier? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Friday, May 03, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Integration with SCOM ** We have Remedy and System Center. We are currently upgrading to Orchestrator 2012 along with all the other components (essentially System Center 2012). What you need for this to work (IMHO) is along with SCOM is Orchestrator and the Orchestrator Integration Pack (OIP) from Kelveriron and the OIP from Microsoft for SCOM. You could roll your own Remedy OIP using queries and consume the remedy web service to submit the incident if so inclined. This is what it appears the OIP from Kelveriron is doing, but that is from a cursory examination. The plus side is that you don't have to put the client binaries on the Orchestrator server. The integration pack that worked with Opalis (now known as Orchestrator) worked a little differently and frankly I think was much easier to use, but it doesn't work with Orchestrator. The only real challenge I see with the Kelveriron OIP is mapping your data to the new Remedy incident. If you have a lot of fields it becomes tedious. Use the SCOM OIP to catch the event, use the sql query to get your information about the host that is throwing the event and then submit using the Remedy OIP. Not really all that difficult until you start getting the request to treat different hosts with unique behavior. Jim From: Saji Philip [mailto:sphili...@gmail.com] Sent: Thursday, May 02, 2013 9:10 PM Subject: Re: Remedy Integration with SCOM ** I have documentation from
Re: [URGENT]Use Alter Table Alter Column on Remedy ARS
Hugo: I'm working from memory on this solution, so I'd recommend allowing a few hours for other listers to comment on it -- just in case I'm forgetting something. I'd also recommend opening a support incident with BMC to verify the procedure before performing it. If you have a development ARS server, you could export the form and related workflow from the production ARS server, and see if it will import into the development server. If successful, then you could proceed with the following... 1. Stop the ARS services, back up your database, and start the ARS services 2. Export the data from the production form into an .arx file 3. Export the form and related workflow into a .def file 4. Delete the form * If a warning appears about join forms that depend on this form, then do not delete and cancel this procedure * If the delete fails (eg, ARS is unable to make SQL drop the table), then cancel this procedure, stop the ARS services, restore the database from backup, and start the services again 5. Import the form from the .def file into production 6. Import the data from the .arx file 7. Import the remaining workflow from the .def file This procedure will re-create the form cleanly. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga [lord_dyna...@outlook.com] Sent: Tuesday, May 07, 2013 21:58 To: arslist@ARSLIST.ORG Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS ** Guys, Besides that this could be a really silly question. I'd like to check with all of the gurus here. I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch 007) over a custom development, but when I do this on the Admin, It returns an SQL error, and field is not saved on the form. I went further and find that this table on the properties for the ARSystem DB (SQL Server) the table is labeled as t instead of T, what makes me think that someone had already played with the form. Question here is: Will I broke more at DB if I modify this field by using alter table and alter column commands? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Data Import Suggestions
I wanted to know what suggestions anyone would have on the easiest way to import information into the (Asset Module ) specifically the AST: Equipment form of ITSM 7.6.04? V/R Abdul Baytops CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to create multiple incident by creating only one incident?
Can you explain more about the situation and what problem you are trying to solve with this capability? Do you want to manually create copies or automatically? I can see multiple other options (ITSM Process Designer, SRM) to do this, but to give any recommendation you'd need to describe why you try do this. Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Padole Sent: Tuesday, May 07, 2013 11:35 PM To: arslist@ARSLIST.ORG Subject: How to create multiple incident by creating only one incident? ** HI, Can we create multiple incidents (multiple copies of same incident) if i am creating only one incident? Thanks, -Rajkumar Padole. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [URGENT]Use Alter Table Alter Column on Remedy ARS
Thanks for your replies. Fred; I'm aware that SQL is not case sensitive, however it must have something to do, since if I attempt to modify any existing field on the forms labeled as t instead of T, I received the SQL error. I turned on the SQL log, but couldn't find any specific message that could lead to determine if the query is failing. However new fields added to the form are available for modification. Really weird, for sure; also I recall do not modifying by SQL ARS table structure, however could find technical notes and it mentions the chance of use Alter table command. But only on DB2. About the other chance mentioned by Phil, that could be the best approach, but I have the limitation about time, table has been there for 10 years, but don't know when it was modified, and data would take more than the time I had (last night i released a new WF on that form for setting rightly RLS field). However if it fails, I'd give a shot to recreate the form from the ground. Even I tried to import the DEV form, but it failed too. but guess I'll need to wait and give a try to Phil's recommendation. Thanks for your response Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 8 May 2013 09:47:13 -0500 From: pmurn...@windwardits.com Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS To: arslist@ARSLIST.ORG ** Hugo: I'm working from memory on this solution, so I'd recommend allowing a few hours for other listers to comment on it -- just in case I'm forgetting something. I'd also recommend opening a support incident with BMC to verify the procedure before performing it. If you have a development ARS server, you could export the form and related workflow from the production ARS server, and see if it will import into the development server. If successful, then you could proceed with the following... Stop the ARS services, back up your database, and start the ARS services Export the data from the production form into an .arx file Export the form and related workflow into a .def file Delete the form If a warning appears about join forms that depend on this form, then do not delete and cancel this procedure If the delete fails (eg, ARS is unable to make SQL drop the table), then cancel this procedure, stop the ARS services, restore the database from backup, and start the services again Import the form from the .def file into production Import the data from the .arx file Import the remaining workflow from the .def file This procedure will re-create the form cleanly. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga [lord_dyna...@outlook.com] Sent: Tuesday, May 07, 2013 21:58 To: arslist@ARSLIST.ORG Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS ** Guys, Besides that this could be a really silly question. I'd like to check with all of the gurus here. I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch 007) over a custom development, but when I do this on the Admin, It returns an SQL error, and field is not saved on the form. I went further and find that this table on the properties for the ARSystem DB (SQL Server) the table is labeled as t instead of T, what makes me think that someone had already played with the form. Question here is: Will I broke more at DB if I modify this field by using alter table and alter column commands? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
Re: Email to ARS 7.6.04
Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Email to ARS 7.6.04
Great point! We have seen this with incoming emails as well as web services. It is much easier to troubleshoot when you at least have the record in the system vs. being completely rejected by the system. Jason On Wed, May 8, 2013 at 9:20 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** Another thing to note with this - ** ** You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. ** ** When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. ** ** Still, there's easily a case for doing it either way depending on your environment and requirements. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Wednesday, May 08, 2013 9:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Email to ARS 7.6.04 ** ** ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. ** ** I hope this gives you a good starting point. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Wednesday, May 08, 2013 9:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Email to ARS 7.6.04 ** ** ** Hi All, ** ** I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ** ** ARS 7.6.04 ITSM 7.6.04 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [image: email-Logo-031813] ** ** ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. -- No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13* *** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Email to ARS 7.6.04
In 7.6.4 the email engine will go ahead and create the problem emails in AR System Email Error Messages (which is a copy of AR System Email Messages) Kind of sweet. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 08, 2013 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Great point! We have seen this with incoming emails as well as web services. It is much easier to troubleshoot when you at least have the record in the system vs. being completely rejected by the system. Jason On Wed, May 8, 2013 at 9:20 AM, William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote: ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335tel:315-453-2912%20x5335 Mobile: 315-882.5360tel:315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
AD: Data Import Suggestions
Meta-Update is the easiest way. You can create as many records as you like from the import (associations, relationships, etc). You can validate the data and reject records that you don't like - automatically creating a copy of the file with only those rejected records in it. All with no Remedy changes at all. No staging forms, no AIE or AI jobs. The import in this presentation http://softwaretoolhouse.com/product/SthMupd/2012-RUG-de.html is more complex than your needs and the Meta-Update development for it was about two hours. There are plenty of scripts available and these are no charge. A trial license is free and dated, and gives you all the functionality of the product, along with a Live Install WebEx presentation. The Management Overview http://www.softwaretoolhouse.com/product/SthMupd/mupd_mgmt_smry.html is a 12 minute movie. For more information, please contact me directly. Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: May-08-13 17:50 To: arslist@ARSLIST.ORG Subject: Data Import Suggestions ** I wanted to know what suggestions anyone would have on the easiest way to import information into the (Asset Module ) specifically the AST: Equipment form of ITSM 7.6.04? V/R Abdul Baytops CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6308 - Release Date: 05/08/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image002.jpg smime.p7s Description: S/MIME cryptographic signature
Re: Email to ARS 7.6.04
You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I've done to get around those issues, because if the filters don't work, you don't even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Email to ARS 7.6.04
Excellent indeed, we process our email for the set of intermediate tables every 2-3 minutes via escalations. We are reading 67 different mailboxes and creating or updating records in a Dozen different Remedy Applications. In addition we have supporting forms that hold the Rules/Variables on how to process all AR Email Messages (In/Out) DRIVE IT WITH DATA!, what gets ignored, skipped, deleted, etc. Hit me off list if more information is wanted. Long Live Rem-Mail! Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I've done to get around those issues, because if the filters don't work, you don't even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be
Re: [URGENT]Use Alter Table Alter Column on Remedy ARS
But what SQL Error are you receiving in the Admin tool? I have had in the past, errors from the Admin tool about Views not being created, and those will not affect ARS (as the DB Views are not used by ARS). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS ** Thanks for your replies. Fred; I'm aware that SQL is not case sensitive, however it must have something to do, since if I attempt to modify any existing field on the forms labeled as t instead of T, I received the SQL error. I turned on the SQL log, but couldn't find any specific message that could lead to determine if the query is failing. However new fields added to the form are available for modification. Really weird, for sure; also I recall do not modifying by SQL ARS table structure, however could find technical notes and it mentions the chance of use Alter table command. But only on DB2. About the other chance mentioned by Phil, that could be the best approach, but I have the limitation about time, table has been there for 10 years, but don't know when it was modified, and data would take more than the time I had (last night i released a new WF on that form for setting rightly RLS field). However if it fails, I'd give a shot to recreate the form from the ground. Even I tried to import the DEV form, but it failed too. but guess I'll need to wait and give a try to Phil's recommendation. Thanks for your response Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 -Original Message- Date: Wed, 8 May 2013 09:47:13 -0500 From: pmurn...@windwardits.com Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS To: arslist@ARSLIST.ORG ** Hugo: I'm working from memory on this solution, so I'd recommend allowing a few hours for other listers to comment on it -- just in case I'm forgetting something. I'd also recommend opening a support incident with BMC to verify the procedure before performing it. If you have a development ARS server, you could export the form and related workflow from the production ARS server, and see if it will import into the development server. If successful, then you could proceed with the following... 1. Stop the ARS services, back up your database, and start the ARS services 2. Export the data from the production form into an .arx file 3. Export the form and related workflow into a .def file 4. Delete the form 1. If a warning appears about join forms that depend on this form, then do not delete and cancel this procedure 2. If the delete fails (eg, ARS is unable to make SQL drop the table), then cancel this procedure, stop the ARS services, restore the database from backup, and start the services again 5. Import the form from the .def file into production 6. Import the data from the .arx file 7. Import the remaining workflow from the .def file This procedure will re-create the form cleanly. HTH, --Phil -Original Message- From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga [lord_dyna...@outlook.com] Sent: Tuesday, May 07, 2013 21:58 To: arslist@ARSLIST.ORG Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS ** Guys, Besides that this could be a really silly question. I'd like to check with all of the gurus here. I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch 007) over a custom development, but when I do this on the Admin, It returns an SQL error, and field is not saved on the form. I went further and find that this table on the properties for the ARSystem DB (SQL Server) the table is labeled as t instead of T, what makes me think that someone had already played with the form. Question here is: Will I broke more at DB if I modify this field by using alter table and alter column commands? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email to ARS 7.6.04
Mark; You can also run a filter on Submit/Merge from the AR System Email Messages form. The filter can be qualified on the 'From' or 'Subject' or others. This filter does a push to the staging form. Quick and simple. Another action in the filter could set the 'Status' or delete the original AR System Email Messages record. Just another option. Have fun! r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, May 08, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Excellent indeed, we process our email for the set of intermediate tables every 2-3 minutes via escalations. We are reading 67 different mailboxes and creating or updating records in a Dozen different Remedy Applications. In addition we have supporting forms that hold the Rules/Variables on how to process all AR Email Messages (In/Out) DRIVE IT WITH DATA!, what gets ignored, skipped, deleted, etc. Hit me off list if more information is wanted. Long Live Rem-Mail! Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I've done to get around those issues, because if the filters don't work, you don't even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ No virus found in this message. Checked by AVG -
Re: Email to ARS 7.6.04
I also use the escalation method. I have a filter that identifies that the email should be processed and simply pushes the incoming email to a staging form with a status of 'New'. From there I have an escalation that runs every 2 minutes which simply moves the status of anything 'New' to 'Processing'. At the end of the workflow firing I am left with either a status of 'Rejected' or 'Complete'. If something is rejected it sends an email to the administrators and will appear in a console where they can review the data, make corrections and reprocess as needed. - Original Message - From: Ray Palla ray.pa...@insona.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 1:53:16 PM Subject: Re: Email to ARS 7.6.04 ** Mark; You can also run a filter on Submit/Merge from the AR System Email Messages form. The filter can be qualified on the ‘From’ or ‘Subject’ or others. This filter does a push to the staging form. Quick and simple. Another action in the filter could set the ‘Status’ or delete the original AR System Email Messages record. Just another option. Have fun! r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, May 08, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Excellent indeed, we process our email for the set of intermediate tables every 2-3 minutes via escalations. We are reading 67 different mailboxes and creating or updating records in a Dozen different Remedy Applications. In addition we have supporting forms that hold the “Rules/Variables” on how to process all AR Email Messages (In/Out) DRIVE IT WITH DATA!, what gets ignored, skipped, deleted, etc. Hit me off list if more information is wanted. Long Live Rem-Mail! Doug From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I’ve done to get around those issues, because if the filters don’t work, you don’t even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM
Re: Data Import Suggestions
Use Remedy Java API -- I have done this precise task (Inputting large batch CI -- Access db, EXCEL, csv files, etc etc into Asset forms) several times over the past few years, it is much faster and less troublesome than the standard Remedy tool(s). 571 242 0153. Best wishes. From: Abdullah Baytops abayt...@onefederalsolution.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 11:50 AM Subject: Data Import Suggestions ** I wanted to know what suggestions anyone would have on the easiest way to import information into the (Asset Module ) specifically the AST: Equipment form of ITSM 7.6.04? V/R Abdul Baytops CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email to ARS 7.6.04
Instead of the escalation method I use a custom perl script that does nothing but change the status on a form. I call it as a RunProcess action in a filter on submit of a record in the staging form when the Status = New. This allows me to run workflow Out of Process and not tie up an escalation thread. I also don't have to wait on the escalator for my record to be processed. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, May 08, 2013 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 I also use the escalation method. I have a filter that identifies that the email should be processed and simply pushes the incoming email to a staging form with a status of 'New'. From there I have an escalation that runs every 2 minutes which simply moves the status of anything 'New' to 'Processing'. At the end of the workflow firing I am left with either a status of 'Rejected' or 'Complete'. If something is rejected it sends an email to the administrators and will appear in a console where they can review the data, make corrections and reprocess as needed. - Original Message - From: Ray Palla ray.pa...@insona.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 1:53:16 PM Subject: Re: Email to ARS 7.6.04 ** Mark; You can also run a filter on Submit/Merge from the AR System Email Messages form. The filter can be qualified on the ‘From’ or ‘Subject’ or others. This filter does a push to the staging form. Quick and simple. Another action in the filter could set the ‘Status’ or delete the original AR System Email Messages record. Just another option. Have fun! r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, May 08, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Excellent indeed, we process our email for the set of intermediate tables every 2-3 minutes via escalations. We are reading 67 different mailboxes and creating or updating records in a Dozen different Remedy Applications. In addition we have supporting forms that hold the “Rules/Variables” on how to process all AR Email Messages (In/Out) DRIVE IT WITH DATA!, what gets ignored, skipped, deleted, etc. Hit me off list if more information is wanted. Long Live Rem-Mail! Doug -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I’ve done to get around those issues, because if the filters don’t work, you don’t even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG
Re: Remedy Integration with SCOM
Hi Jim, Thanks for the solution. However, Please help me understand more on this Use data from SCCM to feed your CMDB (basically your discovery source) using AIE or AI. This will ensure you have the data in your CMDB. I know that remedy CMDB is very huge database and I am totally new to SCCM. CMDB has various classes (Endpoint, Computer system etc.) and I want to know even If I create a job using AI ,then what would I map in data mapping process on both side (SCCM and Remedy CMDB). 1. Is SCCM is similar in anyway to Remedy CMDB ? 2. Which data from SCCM I have to put into Remedy CMDB? 3. would I be able to keep both SCCM and CMDB data in sync ? 4. Could SCCM also provide us the information about all related componenets that CMDB is capable of ? Please suggest. Thanks Regards, anup On Wed, May 8, 2013 at 8:04 PM, Jim Coryat (jcoryat) jcor...@micron.comwrote: ** SCOM does have a list of the hosts that it is monitoring. When you install the SCOM agent, it does a register with the server. SCOM does not contain all information, it just holds what it needs to do the alerting and monitoring. Fortunately, SCCM does contain that information. J ** ** Using the tools you have indicated, I would do this using this approach:** ** ** ** **1) **Use data from SCCM to feed your CMDB (basically your discovery source) using AIE or AI. This will ensure you have the data in your CMDB. **2) **Setup monitoring on the hosts using SCOM **3) **Configure Orchestrator to catch those SCOM alerts that you are truly interested in. Use the SCCM OIP to retrieve the information about the host you need to create the incident. Using that data within Orchestrator, use the standard OOB Remedy web services to submit the incident within the same workflow you retrieved the data in. ** ** The only variant on this would be to use a database query in the workflow to retrieve the detail data about the host instead of the SCCM OIP. And this would be only if for some reason the SCCM OIP did not provide the data you needed. These pieces of workflow are standard within the OOB Orchestrator environment. You will need to read up on the Orchestrator environment to build the workflow however. ** ** Hopefully this is helpful. ** ** Jim Coryat ** ** *From:* Saji Philip [mailto:sphili...@gmail.com] *Sent:* Tuesday, May 07, 2013 9:11 PM *Subject:* Re: Remedy Integration with SCOM ** ** ** Also, Seamless technologies offers a SCOM connector for Remedy. More expensive then Kelverion though. On May 3, 2013 10:30 PM, vivek garg anupgar...@gmail.com wrote: ** But How would I get the data into remedy CMDB from SCOM. Does SCOM has it's own database which contains all information about CI's (like server's etc) ? First before integrating SCOM with Remedy we need to get synchronization between Remedy CMDB and SCOM as our requirement is that whenever any alert on any server comes, then the automatic incident opened in remedy should contain all information about that server (like sever name, it's configuration ,etc.). *How would I ensure that ?* I will try to see what could help me to integrate remedy with SCOM. The issue is that we do have a lincense for Orchestrator but we could not purchase any license for Integration packs or connectors from Keleverion so I am not sure we could use it or not :( *The only tools I could use is Systems center Operations Manager and System center Orchestrator.* Is this integration possible using these two ? And we have to use windows 2012 and SCOM 2012 only :( Please suggest. On Fri, May 3, 2013 at 8:31 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** This is something I may be looking at in the next year or two as well so I wanted to jump in and ask a question. For other integrations leveraging web services, I like to use Incident Templates, for example, to create Incidents. That way I can dynamically change the data on the Template to affect what the Integration does, without needing to actually modify code. Would that be an option in this case to make the integration easier? Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jim Coryat (jcoryat) *Sent:* Friday, May 03, 2013 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Integration with SCOM ** We have Remedy and System Center. We are currently upgrading to Orchestrator 2012 along with all the other components (essentially System Center 2012). What you need for this to work (IMHO) is along with SCOM is Orchestrator and the Orchestrator Integration Pack (OIP) from Kelveriron and the OIP from Microsoft for SCOM. You could roll your
Re: Email to ARS 7.6.04
Just thinking outside the box here, but if you wanted to keep it all in ARS, I wonder if there is a way to leverage web services to do this instead of the Perl script. I haven't tried it, but I imagine you could set up a web service on your staging Form, which is called by a Filter on AR System Email Messages via a Run Process. I may try this out when there is time to enhance the email integration further. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, May 08, 2013 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 Instead of the escalation method I use a custom perl script that does nothing but change the status on a form. I call it as a RunProcess action in a filter on submit of a record in the staging form when the Status = New. This allows me to run workflow Out of Process and not tie up an escalation thread. I also don't have to wait on the escalator for my record to be processed. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, May 08, 2013 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 I also use the escalation method. I have a filter that identifies that the email should be processed and simply pushes the incoming email to a staging form with a status of 'New'. From there I have an escalation that runs every 2 minutes which simply moves the status of anything 'New' to 'Processing'. At the end of the workflow firing I am left with either a status of 'Rejected' or 'Complete'. If something is rejected it sends an email to the administrators and will appear in a console where they can review the data, make corrections and reprocess as needed. - Original Message - From: Ray Palla ray.pa...@insona.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 1:53:16 PM Subject: Re: Email to ARS 7.6.04 ** Mark; You can also run a filter on Submit/Merge from the AR System Email Messages form. The filter can be qualified on the ‘From’ or ‘Subject’ or others. This filter does a push to the staging form. Quick and simple. Another action in the filter could set the ‘Status’ or delete the original AR System Email Messages record. Just another option. Have fun! r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, May 08, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Excellent indeed, we process our email for the set of intermediate tables every 2-3 minutes via escalations. We are reading 67 different mailboxes and creating or updating records in a Dozen different Remedy Applications. In addition we have supporting forms that hold the “Rules/Variables” on how to process all AR Email Messages (In/Out) DRIVE IT WITH DATA!, what gets ignored, skipped, deleted, etc. Hit me off list if more information is wanted. Long Live Rem-Mail! Doug -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I’ve done to get around those issues, because if the filters don’t work, you don’t even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent:
Re: Email to ARS 7.6.04
The web service call is still in-process (The filter waits for the web service call to finish) The Perl script was the only way I could figure to make it Out of Process without using the Escalator. If you didn't like Perl you could probably script it for a server side Macro or RIK Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 Just thinking outside the box here, but if you wanted to keep it all in ARS, I wonder if there is a way to leverage web services to do this instead of the Perl script. I haven't tried it, but I imagine you could set up a web service on your staging Form, which is called by a Filter on AR System Email Messages via a Run Process. I may try this out when there is time to enhance the email integration further. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, May 08, 2013 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 Instead of the escalation method I use a custom perl script that does nothing but change the status on a form. I call it as a RunProcess action in a filter on submit of a record in the staging form when the Status = New. This allows me to run workflow Out of Process and not tie up an escalation thread. I also don't have to wait on the escalator for my record to be processed. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, May 08, 2013 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 I also use the escalation method. I have a filter that identifies that the email should be processed and simply pushes the incoming email to a staging form with a status of 'New'. From there I have an escalation that runs every 2 minutes which simply moves the status of anything 'New' to 'Processing'. At the end of the workflow firing I am left with either a status of 'Rejected' or 'Complete'. If something is rejected it sends an email to the administrators and will appear in a console where they can review the data, make corrections and reprocess as needed. - Original Message - From: Ray Palla ray.pa...@insona.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 1:53:16 PM Subject: Re: Email to ARS 7.6.04 ** Mark; You can also run a filter on Submit/Merge from the AR System Email Messages form. The filter can be qualified on the ‘From’ or ‘Subject’ or others. This filter does a push to the staging form. Quick and simple. Another action in the filter could set the ‘Status’ or delete the original AR System Email Messages record. Just another option. Have fun! r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, May 08, 2013 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Excellent indeed, we process our email for the set of intermediate tables every 2-3 minutes via escalations. We are reading 67 different mailboxes and creating or updating records in a Dozen different Remedy Applications. In addition we have supporting forms that hold the “Rules/Variables” on how to process all AR Email Messages (In/Out) DRIVE IT WITH DATA!, what gets ignored, skipped, deleted, etc. Hit me off list if more information is wanted. Long Live Rem-Mail! Doug -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** You bring up an excellent point about not using Filters on AR System Email Messages. The escalation is exactly what I’ve done to get around those issues, because if the filters don’t work, you don’t even have a record in the AR System Email Messages form to verify that it came in at all. In my custom email processing, I have an escalation that creates a record in an intermediate form, which then pulls in all the other relevant information and sets fields such as the ones below, then pushes it to the Incident Interface forms or wherever is appropriate. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of William Rentfrow Sent: Wednesday, May 08, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit
Re: Email to ARS 7.6.04
Hi, I offer this as a pre-made integration if you do not want to code this yourself available here: http://www.missingpiecessoftware.com/products/ar-email-to-itsm-integration There is a fully working evaluation available that you can trial here: http://www.missingpiecessoftware.com/downloads/viewcategory/11-ar-email-to-i tsm-integration It incorporates many of the techniques discussed on this thread by others and I have also had customers add additional functionality such as attachment compression. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 08 May 2013 15:00 To: arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Error Message in Web
Not off hand but it sounds like you are using a field to hold some criteria (like opening a form or report using EXTERNAL) and the data in the field is missing a parenthesis If you turn on logging in the User Preferences form (then Log out and back in) you can get a popup web browser form showing the workflow (and this will show you exactly where the problem is) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Wednesday, May 08, 2013 3:59 PM To: arslist@ARSLIST.ORG Subject: Error Message in Web ** Has anyone every seen this message and know how to resolve it. ARERR 1586 Closing parenthesis expected at this position. V/R Abdul Baytops ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with SCOM
The first thing to consider is if your Remedy CMDB is being populated from a discovery source? What you have to know is if the Remedy CMDB is already populated with the detail data that you need for your incidents. Best practice would be to have your CMDB updated with current information, what I call discovery. If you have a basic discovery process or procedure and you feel all your CI's are in the CMDB, then you may only need to do what I call enrichment which is adding specific data from other external sources that is not being populated by your discovery process. So in short you need to have your house in order with respect to your Remedy CMDB before you start inserting incidents and want to leverage additional information on the incident. If it was me, I would associate the affected CI to the incident when you do the submission through Orchestrator. You could also provide this detail in the description on the incident and forgo the association to the CI, but that would not provide the full picture. The other ITSM modules leverage incidents and associated CI's to perform to their full capacity and provide the value from your investment. To answer your questions: 1. It can be considered similar, M$ has another product in the System Center suite that provides similar functionality as Remedy Incident called System Center Service Manager. However it does not measure up to the functionality offered by the BMC ITSM suite of applications at this time. 2. As I mentioned above, if all the data you need is in the CMDB already, then nothing is required here. If not, then you need to have an external process synchronizing the data. You could potentially do this during the incident creation so that when the incident is created, the CI is current at the time of submission. However, this would be a significant effort. You will need to get specific metrics on the timeliness of this requirement before you can ever hope to fulfill it. 3. This is a very broad question. SCCM is a system management tool. It pulls its information from the hosts that have the client installed. The direction of synchronization would be from SCCM into the CMDB. One direction only. This would involve an understanding of the reconciliation process within Remedy as well as an understanding of where the attributes source of truth is to do this correctly. 4. Yes this is possible, this would take multiple mappings of the data within SCCM to the CI classes and the relationships between those classes. If there is off the shelf software to do this, you would be well advised to investigate it. This can be a big job, depending on how much detail you want in your CMDB from your discovery data. Does this make it clearer? From: vivek garg [mailto:anupgar...@gmail.com] Sent: Wednesday, May 08, 2013 12:51 PM Subject: Re: Remedy Integration with SCOM ** Hi Jim, Thanks for the solution. However, Please help me understand more on this Use data from SCCM to feed your CMDB (basically your discovery source) using AIE or AI. This will ensure you have the data in your CMDB. I know that remedy CMDB is very huge database and I am totally new to SCCM. CMDB has various classes (Endpoint, Computer system etc.) and I want to know even If I create a job using AI ,then what would I map in data mapping process on both side (SCCM and Remedy CMDB). 1. Is SCCM is similar in anyway to Remedy CMDB ? 2. Which data from SCCM I have to put into Remedy CMDB? 3. would I be able to keep both SCCM and CMDB data in sync ? 4. Could SCCM also provide us the information about all related componenets that CMDB is capable of ? Please suggest. Thanks Regards, anup On Wed, May 8, 2013 at 8:04 PM, Jim Coryat (jcoryat) jcor...@micron.commailto:jcor...@micron.com wrote: ** SCOM does have a list of the hosts that it is monitoring. When you install the SCOM agent, it does a register with the server. SCOM does not contain all information, it just holds what it needs to do the alerting and monitoring. Fortunately, SCCM does contain that information. :) Using the tools you have indicated, I would do this using this approach: 1) Use data from SCCM to feed your CMDB (basically your discovery source) using AIE or AI. This will ensure you have the data in your CMDB. 2) Setup monitoring on the hosts using SCOM 3) Configure Orchestrator to catch those SCOM alerts that you are truly interested in. Use the SCCM OIP to retrieve the information about the host you need to create the incident. Using that data within Orchestrator, use the standard OOB Remedy web services to submit the incident within the same workflow you retrieved the data in. The only variant on this would be to use a database query in the workflow to retrieve the detail data about the host instead of the SCCM OIP. And this would be only if for some reason the SCCM OIP did not provide the data you needed. These
Re: Data Import Suggestions
Agreed, but not everyone has an understanding of how to utilize an API level interface. For those, the Remedy Data Import Tool suffices. Jim Coryat x34655 From: Alan Truelove [mailto:truelove.a...@yahoo.com] Sent: Wednesday, May 08, 2013 12:25 PM Subject: Re: Data Import Suggestions ** Use Remedy Java API -- I have done this precise task (Inputting large batch CI -- Access db, EXCEL, csv files, etc etc into Asset forms) several times over the past few years, it is much faster and less troublesome than the standard Remedy tool(s). 571 242 0153. Best wishes. From: Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 11:50 AM Subject: Data Import Suggestions ** I wanted to know what suggestions anyone would have on the easiest way to import information into the (Asset Module ) specifically the AST: Equipment form of ITSM 7.6.04? V/R Abdul Baytops CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error encountered while executing a Web Service : Did not understand MustUnderstand header(s): (ARERR 9130)
Hello All, We have a web service that was created in ARS 6.3 and we are attempting to consume the web service with a filter developed in 7.6. Has anyone encountered the error listed above while using 7.6?? We are not patch.. 7.6.04 Build 002 201101141059 Thank you.. Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email to ARS 7.6.04
Some guy wrote the DIY version a long time ago as well... http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-1/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, May 08, 2013 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: Email to ARS 7.6.04 ** Hi, I offer this as a pre-made integration if you do not want to code this yourself available here: http://www.missingpiecessoftware.com/products/ar-email-to-itsm-integration There is a fully working evaluation available that you can trial here: http://www.missingpiecessoftware.com/downloads/viewcategory/11-ar-email-to-itsm-integration It incorporates many of the techniques discussed on this thread by others and I have also had customers add additional functionality such as attachment compression. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 08 May 2013 15:00 To: arslist@ARSLIST.ORG Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Modifying Incident
If the modify All option is greyed out, it has to be a permission issue. Check if you can add Incident Master permission to your profile and then try to use this function. Regards, Rahul On Wed, May 8, 2013 at 12:17 PM, Govind M govind@wipro.com wrote: ** Pavan, ** ** You can relate a pending incident with any incident. But I guess if you have related with one incident using original of / duplicate of, the same incident you can’t relate with other one. I just tried now and it resolved the related incident without any error. ** ** Regards, Govind ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *pavan agrawal *Sent:* Wednesday, May 08, 2013 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Modifying Incident ** ** ** Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then Tools-- modify all but modify all option is disabled in my case and another one that relating the incidents but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote:*** * I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using original of type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A original of related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ * Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
