Re: How to monitor the health of the arserver?
** Hi, maybe it us useful in some way: BMC has an unsupported tool called "BMC Remedy Health Advisor"https://communities.bmc.com/message/257971#257971 But "BMC Support will not accept issues regarding this utility." :-/ Regards Rüdiger Tams NTT DATA Germany Von: Joe D'Souza jdso...@shyle.netAn: arslist@ARSLIST.ORG Gesendet: 0:37 Mittwoch, 15.Mai 2013Betreff: Re: How to monitor the health of the arserver? ** Is MS SMS around anymore? I haven’t heard of it since its version 2.0 and just assumed it died a slow death – that or evolved to something else and is perhaps an integrated part of their Asset Center solution? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard RichterSent: Tuesday, May 14, 2013 5:24 PMTo: arslist@ARSLIST.ORGSubject: Re: How to monitor the health of the arserver? All, Thanks for what has been sent. I remember that at one time there was talk about the use of MS SMS to monitor the health of a Remedy server. But that was a long time ago. Take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Laurent, DavidSent: Monday, May 13, 2013 11:25 PMTo: arslist@ARSLIST.ORGSubject: Re: How to monitor the health of the arserver? ** There is a Patrol Knowledge module for monitoring AR System that might be helpful – you can plug that into your BPPM/PNET server. See http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c5fe1.htm. I am not sure that the version in this document is the latest though, the best way would be to check out the available downloads you have on EPD to see what else is there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of AxtonSent: Tuesday, 14 May 2013 12:27 PMTo: arslist@ARSLIST.ORGSubject: Re: How to monitor the health of the arserver? ** How about the driver program. Axton On May 13, 2013 5:53 PM, "Lewington, Dominic" dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. "Richter, Howard (CEI - Atlanta)" howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting “Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR – 92” Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card.Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: **Remedy Developer/Admin in Sunny South Florida!**
Hi Lindsey, I am having experience in BMC Remedy, CMDB and ITSM, Custom Remedy etc. I am from India. Earlier I have worked for many other countries like Sweden, Indonesia as a Remedy Developer/Consultant. Currently I am working for one of the Telecom Remedy Project in Doha (Qatar). Can I apply for this position? Kindly let me know so I can send you my updated CV. -- Sandeep Pandey Remedy Developer +974 55694688 On Wed, May 15, 2013 at 3:17 AM, Lindsey Herrup lher...@kforce.com wrote: You want to work for a company in Sunny South Florida with long term potential? My client is actively seeking skilled professionals for a large scale project! Please see the details and let me know if you or someone you know are interested (we have a great referral program in all of IT) Architect, deploy, support, and provide training for Remedy Products. Responsibilities include, but are not limited to: - Configure and customize BMC 7X Remedy Applications - Provide solution designs based on requirements - Scope and develop custom applications - Provide system and customization documentation - System troubleshooting - Install and configure all Remedy Applications - Implement integrations to the 7X Remedy applications - Provide leadership and project management - Mentor staff - Experience with incident, problem, change, configuration and asset management, CMDB, knowledge management. - Knowledge of ITIL and other IT Best Practices frameworks Please let me know as soon as possible! Will move relatively quickly and has competitive compensation! Best Regards, Lindsey Herrup KForce Technology 954-489-2624 lher...@kforce.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 8.1 Server Groups - but 1 outside slightly
Was wondering if anyone has made a server group of 2 servers same OS, and Architecture and 1 different. Possible impacts / problems, or is it in the docs not to do. which I did not notice. Scenario: 2 linux ARS servers in a group, add 1 windows ARS server and add to group. The windows server will be the Integration part / and reconciliation/ and admin / and for it to run specific jobs functions.. Requirement to run Windows Powershell scripts to do work on Exchange server farms from the 1 windows ARS server in the group, but the rest are linux. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Help Needed
Wellthe big question that you must ask then is 'did you store the previous assignees anywhere'? On Tue, May 14, 2013 at 9:18 PM, Shivanand Jeerigiwad shivu5sh...@gmail.com wrote: ** Hi Joe, Thanks for the support. The requirement is basically as below, 1) That these tickets were assigned to A, B and C support groups 2) They had individual assignees at that time. 3) Reassigned to support groups D, E and F 4) Under these assigned to one individual common to all 3 4) Now want to assign to D, E and F with the assignee as like in A, B and C support group(Individual not common assignee). . Regards, Shiva On Wed, May 15, 2013 at 12:28 AM, Joe D'Souza jdso...@shyle.net wrote: ** I am not sure I understood your problem correctly but I’ll take a stab at it based on what I think I understand. ** ** I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E and F 4) Under these you assigned to one individual common to all 3 4) Now you want to reassign to A, B and C. ** ** Is that it? I think you could do that if this individual assignee was a member of A, B and C as well. ** ** If that is not the case and you want it to go to some other individual assignee, are they a part of D, E and F? If not they would need to be.*** * ** ** If I have completely misunderstood, then you may want to further clarify as to what you meant by ‘previous assignee’. ** ** Cheers ** ** Joe ** ** PS: You may probably get more responses if you put an appropriate title / subject to your email. Help needed is so generic – everyones here for some help – except maybe John Sunderburg (I’m kididng!).. An appropriate subject for this might have been something like Help with ticket reassignment or something like that.. It would attract readers who have experience with that specific area.. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Shivanand Jeerigiwad *Sent:* Tuesday, May 14, 2013 6:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Help Needed ** ** ** Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group. Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- With regards Shivanand Jeerigiwad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 8.1 Server Groups - but 1 outside slightly
Patrick, I have never heard of a requirement that all nodes of a server group must be on the same architecture. Due to the fact that the server group is just signaling communication between the servers, I don't see it as a problem. The only time you would come against issues would be if your DB was something not supported by all platforms, like SQL Server for example, but as long as all nodes can connect to the DB, I can't see how it would be an issue. On Wed, May 15, 2013 at 7:01 AM, patrick zandi remedy...@gmail.com wrote: ** Was wondering if anyone has made a server group of 2 servers same OS, and Architecture and 1 different. Possible impacts / problems, or is it in the docs not to do. which I did not notice. Scenario: 2 linux ARS servers in a group, add 1 windows ARS server and add to group. The windows server will be the Integration part / and reconciliation/ and admin / and for it to run specific jobs functions.. Requirement to run Windows Powershell scripts to do work on Exchange server farms from the 1 windows ARS server in the group, but the rest are linux. -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question concerning Attachment Pool field
I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CE514C.1F5A2990]http://www.te.com/ [cid:image002.png@01CE514C.1F5A2990]http://twitter.com/teconnectivity[cid:image003.png@01CE514C.1F5A2990]http://www.facebook.com/teconnectivity[cid:image004.png@01CE514C.1F5A2990]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CE514C.1F5A2990]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CE514C.1F5A2990]http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: ARS 8.1 Server Groups - but 1 outside slightly
sounds good.. just asking.. for thoughts.. On Wed, May 15, 2013 at 9:11 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Patrick, I have never heard of a requirement that all nodes of a server group must be on the same architecture. Due to the fact that the server group is just signaling communication between the servers, I don't see it as a problem. The only time you would come against issues would be if your DB was something not supported by all platforms, like SQL Server for example, but as long as all nodes can connect to the DB, I can't see how it would be an issue. On Wed, May 15, 2013 at 7:01 AM, patrick zandi remedy...@gmail.comwrote: ** Was wondering if anyone has made a server group of 2 servers same OS, and Architecture and 1 different. Possible impacts / problems, or is it in the docs not to do. which I did not notice. Scenario: 2 linux ARS servers in a group, add 1 windows ARS server and add to group. The windows server will be the Integration part / and reconciliation/ and admin / and for it to run specific jobs functions.. Requirement to run Windows Powershell scripts to do work on Exchange server farms from the 1 windows ARS server in the group, but the rest are linux. -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Alert List Delete admin permission only issue
Good Morning List, We are still on Remedy alert and ARS 7.5 Patch 4 with oracle 11g and unix 6.1.7. Mt same version. On the Alert List form, the table view I have enabled the delete button, having the all permissions. However, non-admins cannot execute without getting Must have Adminstrative Permission to perform this operation ARRER 304). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CE5155.AA3D7EF0]http://www.te.com/ [cid:image002.png@01CE5155.AA3D7EF0]http://twitter.com/teconnectivity[cid:image003.png@01CE5155.AA3D7EF0]http://www.facebook.com/teconnectivity[cid:image004.png@01CE5155.AA3D7EF0]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CE5155.AA3D7EF0]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CE5155.AA3D7EF0]http://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Midtier over Internet
Dear List, I have installed Midtier and ARS in single box and remedy web page correctly functioning in Intranet network having firewall. Will it work over the Internet outside the Intranet if firewall setting we remove? Or any thoughts? Do we have any other settings related to firewall from the ARS application/mid tier side if we disable/enable firewall? Web Server Information: Apache Tomcat/6.0.20 ARS 7.6.04 SP4 -- Sandeep Pandey Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier over Internet
You only need to open the port for the web server to the World (usually 80 or 8080 or 8443 or 443). I strongly recommend using SSL encryption if you are not already (I recommend it for internal only access as well). Jason On May 15, 2013 7:43 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, I have installed Midtier and ARS in single box and remedy web page correctly functioning in Intranet network having firewall. Will it work over the Internet outside the Intranet if firewall setting we remove? Or any thoughts? Do we have any other settings related to firewall from the ARS application/mid tier side if we disable/enable firewall? Web Server Information: Apache Tomcat/6.0.20 ARS 7.6.04 SP4 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CE5157.7C531F70]http://www.te.com/ [cid:image002.png@01CE5157.7C531F70]http://twitter.com/teconnectivity[cid:image003.png@01CE5157.7C531F70]http://www.facebook.com/teconnectivity[cid:image004.png@01CE5157.7C531F70]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CE5157.7C531F70]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CE5157.7C531F70]http://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Remedy Alert List Delete admin permission only issue
Hi Dee, Try creating your own Delete button. Create an Active Link that fires on the button to perform a Run Process @@:Application-Delete-Entry $SCHEMA$ Request ID (where Request ID = column with Request ID) Hope this helps. Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Wednesday, May 15, 2013 10:16 AM To: arslist@ARSLIST.ORG Subject: Remedy Alert List Delete admin permission only issue Good Morning List, We are still on Remedy alert and ARS 7.5 Patch 4 with oracle 11g and unix 6.1.7. Mt same version. On the Alert List form, the table view I have enabled the delete button, having the all permissions. However, non-admins cannot execute without getting Must have Adminstrative Permission to perform this operation ARRER 304). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier over Internet
Thanks Jason. I have opened port already 8080. Do we mention ssl encryption during installation or we can do later after doing configuration setting change in midtier? How to check? Is that https rather than http? Sandeep Pandey Remedy Developer On Wed, May 15, 2013 at 8:21 PM, Jason Miller jason.mil...@gmail.comwrote: ** You only need to open the port for the web server to the World (usually 80 or 8080 or 8443 or 443). I strongly recommend using SSL encryption if you are not already (I recommend it for internal only access as well). Jason On May 15, 2013 7:43 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, I have installed Midtier and ARS in single box and remedy web page correctly functioning in Intranet network having firewall. Will it work over the Internet outside the Intranet if firewall setting we remove? Or any thoughts? Do we have any other settings related to firewall from the ARS application/mid tier side if we disable/enable firewall? Web Server Information: Apache Tomcat/6.0.20 ARS 7.6.04 SP4 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
David, I can confirm on an 8.1 Server/Dev Studio, that I do not have the ability to move an attachment field or pool into a panel, as you stated, the option seems to be missing. On Wed, May 15, 2013 at 8:57 AM, Shellman, David dave.shell...@te.comwrote: ** Mark, ** ** If someone could verify it’s a version issue or if it’s an issue that also exists with 7.6.04 that would be great. ** ** We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. ** ** We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an “unmodified” form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to “custom” forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Wednesday, May 15, 2013 10:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** ** Hi Dave, ** ** The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. ** ** Mark ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David *Sent:* Wednesday, May 15, 2013 9:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Question concerning Attachment Pool field ** ** ** I’m seeing something odd with Developer Studio. Not sure it’s me or something with Dev Studio. ** ** Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). ** ** ** ** We have a form that has two Attachment Pool fields on the form. I’m attempting to move the fields to a Tab on a page field. Drag and Drop doesn’t seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don’t see that option. ** ** I can create a new Attachment pool field on the tab but I can’t seem to move an exist one. ** ** Am I missing something obvious? ** ** Dave ** ** ** ** *Dave Shellman *+1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 [image: http://www.te.com/imagesTE/socialmedia/smallTElogo.gif]http://www.te.com/ [image: http://www.te.com/imagesTE/socialmedia/twitter.png]http://twitter.com/teconnectivity[image: http://www.te.com/imagesTE/socialmedia/facebook.png]http://www.facebook.com/teconnectivity[image: http://www.te.com/imagesTE/socialmedia/flickr.png]http://www.flickr.com/photos/teconnectivity/[image: http://www.te.com/imagesTE/socialmedia/linkedin.png]http://www.linkedin.com/groups?gid=1591657[image: http://www.te.com/imagesTE/socialmedia/youtube.png]http://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Alert List Delete admin permission only issue
Thank you ryan, Sorry should have mentioned, I have that already and works great. Trying to figure out why the non-admin on this form cannot execute the table view delete. I will revise our current delete with your suggestions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
LJ, Thanks for the confirmation. I just played around a little bit and what I found is equally odd. Base Mode If I create an Attachment field off a Panel field, I cannot drag the Attachment field to the Panel field. However if I create the Attachment field on a Panel field, I can drag it off the Panel Field and then back on the Panel field. Best Practice Mode Similar to above but I cannot move the Attachment field created on the Tab off the Tab. Which also means I cannot move it to another tab. Looks like I need to talk to support. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, I can confirm on an 8.1 Server/Dev Studio, that I do not have the ability to move an attachment field or pool into a panel, as you stated, the option seems to be missing. On Wed, May 15, 2013 at 8:57 AM, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 Error! Filename not specified.http://www.te.com/ Error! Filename not specified.http://twitter.com/teconnectivityError! Filename not specified.http://www.facebook.com/teconnectivityError! Filename not specified.http://www.flickr.com/photos/teconnectivity/Error! Filename not specified.http://www.linkedin.com/groups?gid=1591657Error! Filename not specified.http://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
** Dave,When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension).Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)?Just a thought...From: "Shellman, David" dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it’s a version issue or if it’s an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an “unmodified” form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to “custom” forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, MarkSent: Wednesday, May 15, 2013 10:19 AMTo: arslist@ARSLIST.ORGSubject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, DavidSent: Wednesday, May 15, 2013 9:51 AMTo: arslist@ARSLIST.ORGSubject: Question concerning Attachment Pool field ** I’m seeing something odd with Developer Studio. Not sure it’s me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I’m attempting to move the fields to a Tab on a page field. Drag and Drop doesn’t seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don’t see that option. I can create a new Attachment pool field on the tab but I can’t seem to move an exist one. Am I missing something obvious? Dave Dave Shellman+1 717 810 3687 tel+1 717 810 2124 faxdave.shell...@te.comMS 161-043 PO Box 3608 Harrisburg, PA 17105-3608_ARSlist: "Where the Answers Are" and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout._ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Question concerning Attachment Pool field
Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it’s a version issue or if it’s an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an “unmodified” form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to “custom” forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I’m seeing something odd with Developer Studio. Not sure it’s me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I’m attempting to move the fields to a Tab on a page field. Drag and Drop doesn’t seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don’t see that option. I can create a new Attachment pool field on the tab but I can’t seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 image001.gifhttp://www.te.com/ image002.pnghttp://twitter.com/teconnectivityimage003.pnghttp://www.facebook.com/teconnectivityimage004.pnghttp://www.flickr.com/photos/teconnectivity/image005.pnghttp://www.linkedin.com/groups?gid=1591657image006.pnghttp://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier over Internet
It is not part of the Mid Tier installer. The configuration of Tomcat via the installer is minimal. You will need to configure Tomcat SSL after the Mid Tier installer. BMC ships Tomcat as a convenience for getting Mid Tier up and running quickly but is not a BMC product. Personally I always install Tomcat from http://tomcat.apache.org/ before installing Mid Tier. There are a number of resources on the web regarding configuring Tomcat for SSL. Here is a document that talks about a few SSL/encryption details: Remedy 8 - Digital Certificateshttps://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/03/13/remedy-8--digital-certificates It doesn't talk about Tomcat but many of the concepts are the same and some of the command examples might be useful. Give configuring SSL by using some of the resources on the web. If you run into any issues let us know, somebody here has probably encounter it before :) Jason On Wed, May 15, 2013 at 8:05 AM, Sandeep Pandey sandeep.rem...@gmail.comwrote: ** Thanks Jason. I have opened port already 8080. Do we mention ssl encryption during installation or we can do later after doing configuration setting change in midtier? How to check? Is that https rather than http? Sandeep Pandey Remedy Developer On Wed, May 15, 2013 at 8:21 PM, Jason Miller jason.mil...@gmail.comwrote: ** You only need to open the port for the web server to the World (usually 80 or 8080 or 8443 or 443). I strongly recommend using SSL encryption if you are not already (I recommend it for internal only access as well). Jason On May 15, 2013 7:43 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, I have installed Midtier and ARS in single box and remedy web page correctly functioning in Intranet network having firewall. Will it work over the Internet outside the Intranet if firewall setting we remove? Or any thoughts? Do we have any other settings related to firewall from the ARS application/mid tier side if we disable/enable firewall? Web Server Information: Apache Tomcat/6.0.20 ARS 7.6.04 SP4 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it’s a version issue or if it’s an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an “unmodified” form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to “custom” forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I’m seeing something odd with Developer Studio. Not sure it’s me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I’m attempting to move the fields to a Tab on a page field. Drag and Drop doesn’t seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don’t see that option. I can create a new Attachment pool field on the tab but I can’t seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 image001.gifhttp://www.te.com/ image002.pnghttp://twitter.com/teconnectivityimage003.pnghttp://www.facebook.com/teconnectivityimage004.pnghttp://www.flickr.com/photos/teconnectivity/image005.pnghttp://www.linkedin.com/groups?gid=1591657image006.pnghttp://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Question concerning Attachment Pool field
Dale, Doing our best to get away from Overlays. In fact when a form is converted to Custom you can't create an Overlay. Yes, we understand the rule of thumb. As in the past using a newer version of admin tool is not something we do without serious consideration. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 image001.gifhttp://www.te.com/ image002.pnghttp://twitter.com/teconnectivityimage003.pnghttp://www.facebook.com/teconnectivityimage004.pnghttp://www.flickr.com/photos/teconnectivity/image005.pnghttp://www.linkedin.com/groups?gid=1591657image006.pnghttp://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or
Re: Help Needed
That's what I meant to ask too. You may want to also check your data in field 112 (Assignee Group field) which can play an important part on permissions if the problem you are having is permission related. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Help Needed ** Wellthe big question that you must ask then is 'did you store the previous assignees anywhere'? On Tue, May 14, 2013 at 9:18 PM, Shivanand Jeerigiwad shivu5sh...@gmail.com wrote: ** Hi Joe, Thanks for the support. The requirement is basically as below, 1) That these tickets were assigned to A, B and C support groups 2) They had individual assignees at that time. 3) Reassigned to support groups D, E and F 4) Under these assigned to one individual common to all 3 4) Now want to assign to D, E and F with the assignee as like in A, B and C support group(Individual not common assignee). . Regards, Shiva On Wed, May 15, 2013 at 12:28 AM, Joe D'Souza jdso...@shyle.net wrote: ** I am not sure I understood your problem correctly but I'll take a stab at it based on what I think I understand. I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E and F 4) Under these you assigned to one individual common to all 3 4) Now you want to reassign to A, B and C. Is that it? I think you could do that if this individual assignee was a member of A, B and C as well. If that is not the case and you want it to go to some other individual assignee, are they a part of D, E and F? If not they would need to be. If I have completely misunderstood, then you may want to further clarify as to what you meant by 'previous assignee'. Cheers Joe PS: You may probably get more responses if you put an appropriate title / subject to your email. Help needed is so generic - everyones here for some help - except maybe John Sunderburg (I'm kididng!).. An appropriate subject for this might have been something like Help with ticket reassignment or something like that.. It would attract readers who have experience with that specific area.. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad Sent: Tuesday, May 14, 2013 6:02 AM To: arslist@ARSLIST.ORG Subject: Help Needed ** Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group. Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- With regards Shivanand Jeerigiwad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: **Remedy Developer/Admin in Sunny South Florida!**
I wonder if you meant to respond to the list, but if you didn't, your employer might have just got to learn that you are looking for another position :) - which may be ok in some parts of the world, but the Middle East - I'm not so sure. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Wednesday, May 15, 2013 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: **Remedy Developer/Admin in Sunny South Florida!** ** Hi Lindsey, I am having experience in BMC Remedy, CMDB and ITSM, Custom Remedy etc. I am from India. Earlier I have worked for many other countries like Sweden, Indonesia as a Remedy Developer/Consultant. Currently I am working for one of the Telecom Remedy Project in Doha (Qatar). Can I apply for this position? Kindly let me know so I can send you my updated CV. -- Sandeep Pandey Remedy Developer +974 55694688 On Wed, May 15, 2013 at 3:17 AM, Lindsey Herrup lher...@kforce.com wrote: You want to work for a company in Sunny South Florida with long term potential? My client is actively seeking skilled professionals for a large scale project! Please see the details and let me know if you or someone you know are interested (we have a great referral program in all of IT) Architect, deploy, support, and provide training for Remedy Products. Responsibilities include, but are not limited to: - Configure and customize BMC 7X Remedy Applications - Provide solution designs based on requirements - Scope and develop custom applications - Provide system and customization documentation - System troubleshooting - Install and configure all Remedy Applications - Implement integrations to the 7X Remedy applications - Provide leadership and project management - Mentor staff - Experience with incident, problem, change, configuration and asset management, CMDB, knowledge management. - Knowledge of ITIL and other IT Best Practices frameworks Please let me know as soon as possible! Will move relatively quickly and has competitive compensation! Best Regards, Lindsey Herrup KForce Technology 954-489-2624 lher...@kforce.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax dave.shell...@te.commailto:dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 image001.gifhttp://www.te.com/ image002.pnghttp://twitter.com/teconnectivityimage003.pnghttp://www.facebook.com/teconnectivityimage004.pnghttp://www.flickr.com/photos/teconnectivity/image005.pnghttp://www.linkedin.com/groups?gid=1591657image006.pnghttp://www.youtube.com/teconnectivity _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and
Re: ARS 8.1 Server Groups - but 1 outside slightly
That is the whole reason for having server ranking operations, that can be disabled on some and enabled on some so each server has specific 'roles' for the lack of a better word. Maybe 'tasks' is a better word. Talking about your specific need - to dedicate one of the two servers for integrations, I wish it was possible to have server operations for web services specifically dedicated to a server or group of servers. That way I could assign a higher process timeout to that one or that group of servers. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, May 15, 2013 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.1 Server Groups - but 1 outside slightly ** sounds good.. just asking.. for thoughts.. On Wed, May 15, 2013 at 9:11 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Patrick, I have never heard of a requirement that all nodes of a server group must be on the same architecture. Due to the fact that the server group is just signaling communication between the servers, I don't see it as a problem. The only time you would come against issues would be if your DB was something not supported by all platforms, like SQL Server for example, but as long as all nodes can connect to the DB, I can't see how it would be an issue. On Wed, May 15, 2013 at 7:01 AM, patrick zandi remedy...@gmail.com wrote: ** Was wondering if anyone has made a server group of 2 servers same OS, and Architecture and 1 different. Possible impacts / problems, or is it in the docs not to do. which I did not notice. Scenario: 2 linux ARS servers in a group, add 1 windows ARS server and add to group. The windows server will be the Integration part / and reconciliation/ and admin / and for it to run specific jobs functions.. Requirement to run Windows Powershell scripts to do work on Exchange server farms from the 1 windows ARS server in the group, but the rest are linux. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... _ From: Shellman, David dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a Tab on a page field. Drag and Drop doesn't seem to allow me to move the fields there. On a regular field, I can right mouse click and use the Move field option. However with an Attachment field, I don't see that option. I can create a new Attachment pool field on the tab but I can't seem to move an exist one. Am I missing something obvious? Dave Dave Shellman +1 717 810 3687 tel +1 717 810 2124 fax mailto:dave.shell...@te.com dave.shell...@te.com MS 161-043 PO Box 3608 Harrisburg, PA 17105-3608 http://www.te.com/
Re: Question concerning Attachment Pool field
Joe, When in Best Practice Mode any form created shows as Custom. There is not an Overlay option. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows app server running on Oracle). We have a form that has two Attachment Pool fields on the form. I'm attempting to move the fields to a
Re: Question concerning Attachment Pool field
Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.net wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I’d wade through the list in case someone already pointed that out.. ** ** You mentioned you want to stay away from overlays. Any specific reasons why? ** ** Personally I feel it’s a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you’ll eventually do decide to use overlays. ** ** I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the ‘extra’ steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David *Sent:* Wednesday, May 15, 2013 1:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** Dale, ** ** LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. ** ** Dave ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dale Jones *Sent:* Wednesday, May 15, 2013 1:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care ** ** Dale Jones DCS Raleigh, NC 919-523-6034 -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] *Sent:* Wednesday, May 15, 2013 12:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. ** ** Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... ** ** ** ** -- *From:* Shellman, David dave.shell...@te.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, May 15, 2013 10:57 AM *Subject:* Re: Question concerning Attachment Pool field ** ** ** Mark, If someone could verify it’s a version issue or if it’s an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an “unmodified” form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to “custom” forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Wednesday, May 15, 2013 10:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David *Sent:* Wednesday, May 15, 2013 9:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Question concerning Attachment Pool field ** I’m seeing something odd
Re: Question concerning Attachment Pool field
The form you are trying to modify is a custom form created from the Best Practice mode? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Joe, When in Best Practice Mode any form created shows as Custom. There is not an Overlay option. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... _ From: Shellman, David dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 9:51 AM To: arslist@ARSLIST.ORG Subject: Question concerning Attachment Pool field ** I'm seeing something odd with Developer Studio. Not sure it's me or something with Dev Studio. Using 8.1 Dev Studio against a 7.6.04 server (Windows
Re: Question concerning Attachment Pool field
Correct this is custom forms and workflow. I understand the functionality of Overlays when using OOTB code and forms. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.commailto:dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the server version. So there might be something with the 8.1 developer that is not compatible. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent:
Re: Question concerning Attachment Pool field
Yes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** The form you are trying to modify is a custom form created from the Best Practice mode? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Joe, When in Best Practice Mode any form created shows as Custom. There is not an Overlay option. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 1:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Hi Dave, The general rule has always been to use the same version of the admin/developer tool as the
Re: Question concerning Attachment Pool field
I must have missed that somewhere that it's a custom form. Even if it is a custom form or object, (non OOTB), but if it was accidentally created from the base mode, it cannot be modified from the Best Practice mode, without creating an overlay. So if you or some other developer did use the base mode at some point, to create either that panel or the attachment field in a base mode, you will experience what you are right now. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Correct this is custom forms and workflow. I understand the functionality of Overlays when using OOTB code and forms. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.net wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... _ From: Shellman, David dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's a version issue or if it's an issue that also exists with 7.6.04 that would be great. We went through several discussions with Jason Miller before we upgraded. He was assured by Dev Studio developers that using a newer version is backward compatible. We needed to upgrade to 8.1 to get us out of a corner that we had been painted into with 7.6.04 Dev Studio. 7.6.04 had several shortcomings once an unmodified form had an overlay added. Since the forms were home grown from previous versions of the AR System we decided to go to convert them to custom forms. 7.6.04 Dev Studio does not have the ability to delete an Overlay which needs to be done before converting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 15, 2013 10:19 AM To: arslist@ARSLIST.ORG Subject: Re:
Re: Question concerning Attachment Pool field
Joe, Doesn't matter if it's a form that was created in Base Mode and upgraded to Custom or a form created in Best Practice Mode. There is not an option to move an Attachment field to a Tab. I've been creating simple forms in various modes to test various combinations. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** I must have missed that somewhere that it's a custom form. Even if it is a custom form or object, (non OOTB), but if it was accidentally created from the base mode, it cannot be modified from the Best Practice mode, without creating an overlay. So if you or some other developer did use the base mode at some point, to create either that panel or the attachment field in a base mode, you will experience what you are right now. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Correct this is custom forms and workflow. I understand the functionality of Overlays when using OOTB code and forms. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 2:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.commailto:dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... From: Shellman, David dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, May 15, 2013 10:57 AM Subject: Re: Question concerning Attachment Pool field ** Mark, If someone could verify it's
Re: Question concerning Attachment Pool field
I thought you might have exhausted all possibilities. This must be some sort of a bug then. I wish I had a 8.x system to try it out on but I do not. Keep us updated on what you find out. What does BMC Support have to say about it? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Joe, Doesn't matter if it's a form that was created in Base Mode and upgraded to Custom or a form created in Best Practice Mode. There is not an option to move an Attachment field to a Tab. I've been creating simple forms in various modes to test various combinations. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** I must have missed that somewhere that it's a custom form. Even if it is a custom form or object, (non OOTB), but if it was accidentally created from the base mode, it cannot be modified from the Best Practice mode, without creating an overlay. So if you or some other developer did use the base mode at some point, to create either that panel or the attachment field in a base mode, you will experience what you are right now. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Correct this is custom forms and workflow. I understand the functionality of Overlays when using OOTB code and forms. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.net wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to introduce features that Older Version of ARS server will not be aware of and not know how to handle.) Take Care Dale Jones DCS Raleigh, NC 919-523-6034 _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Shellman, David [dave.shell...@te.com] Sent: Wednesday, May 15, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Tried that. You get a message that the form types do not match. Dave On May 15, 2013, at 12:24 PM, Julie Sellers julsell...@yahoo.com wrote: ** Dave, When you export a form it creates two items for import, the base form and the overlay (indicated by the form name with a '.o' extension). Could you not export the data, export the form, and then only import the base form (basically deleting the overlay)? Just a thought... _ From: Shellman, David dave.shell...@te.com To: arslist@ARSLIST.ORG
Re: Question concerning Attachment Pool field
When something doesn't work right on a complicated form I create simple forms so I can take some of the complexity out of the equation. If you're on 7.6.04 (server and dev studio) give it a quick test. That would at least take the question of 8.1 Dev Studio against a 7.6.04 server out of the equation. Only created the ticket with Support about 3 hours ago. I haven't heard back from them yet. I will keep folks posted with what I learn. Thanks Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** I thought you might have exhausted all possibilities. This must be some sort of a bug then. I wish I had a 8.x system to try it out on but I do not. Keep us updated on what you find out. What does BMC Support have to say about it? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Joe, Doesn't matter if it's a form that was created in Base Mode and upgraded to Custom or a form created in Best Practice Mode. There is not an option to move an Attachment field to a Tab. I've been creating simple forms in various modes to test various combinations. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 2:15 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** I must have missed that somewhere that it's a custom form. Even if it is a custom form or object, (non OOTB), but if it was accidentally created from the base mode, it cannot be modified from the Best Practice mode, without creating an overlay. So if you or some other developer did use the base mode at some point, to create either that panel or the attachment field in a base mode, you will experience what you are right now. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Correct this is custom forms and workflow. I understand the functionality of Overlays when using OOTB code and forms. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 2:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 1:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Dale, LJ also noted he reproduced the issue with 8.1 Dev Studio against an 8.1 server. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, May 15, 2013 1:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** David, Did you create an overlay for view, each Attachment field , Attachment Pool, the destination Page and Tab? May want to try in Base Mode. May want to try in a Dev Studio version with the same version as Server. (Rule of thumb is newer versions of Dev Studio will try to
Re: ARS 8.1 Server Groups - but 1 outside slightly
A couple of suggestions related to your architecture, but not necessarily your question: If you are adding the additional server as part of your server group to handle admin, recon, interfaces, etc. (ie. a lot of heavy liftingi), and if you have a load-balancer in front of these remedy servers, I would suggest that the load balancer does not route client traffic to this additional server. That way, you don't get clients ending up on your additional server and complaining about response times. Putting it in as part of the server group allows it to fail over in the event of an issue, which is nice. You can also install a local midtier on the additional server so that you can connect to it via the mid-tier directly, instead of through the load balancer. It also allows you to have server settings that do not necessarily correspond to other servers in your server group (like: Max Entries via GetList, Allow unqualified queries, etc...) which the Admins and/or interfaces would like. HTH. Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: May-15-13 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.1 Server Groups - but 1 outside slightly ** That is the whole reason for having server ranking operations, that can be disabled on some and enabled on some so each server has specific 'roles' for the lack of a better word. Maybe 'tasks' is a better word. Talking about your specific need - to dedicate one of the two servers for integrations, I wish it was possible to have server operations for web services specifically dedicated to a server or group of servers. That way I could assign a higher process timeout to that one or that group of servers. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, May 15, 2013 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.1 Server Groups - but 1 outside slightly ** sounds good.. just asking.. for thoughts.. On Wed, May 15, 2013 at 9:11 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Patrick, I have never heard of a requirement that all nodes of a server group must be on the same architecture. Due to the fact that the server group is just signaling communication between the servers, I don't see it as a problem. The only time you would come against issues would be if your DB was something not supported by all platforms, like SQL Server for example, but as long as all nodes can connect to the DB, I can't see how it would be an issue. On Wed, May 15, 2013 at 7:01 AM, patrick zandi remedy...@gmail.com wrote: ** Was wondering if anyone has made a server group of 2 servers same OS, and Architecture and 1 different. Possible impacts / problems, or is it in the docs not to do. which I did not notice. Scenario: 2 linux ARS servers in a group, add 1 windows ARS server and add to group. The windows server will be the Integration part / and reconciliation/ and admin / and for it to run specific jobs functions.. Requirement to run Windows Powershell scripts to do work on Exchange server farms from the 1 windows ARS server in the group, but the rest are linux. -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier over Internet
Depending on how the company handles DNS you may need to add an external DNS entry to point to the server or possibly just enable external advertisement of an existing DNS record. Depending on your network architecture you may need to add a NAT and/or PAT translation on the firewall in addition to opening the ports. If you are using an RFC-1918 private address for the server then a NAT translation will be required but if not then you should just need to allow the ports. Your network security team may be taking care of all this for you in the background but I thought it was worth mentioning. Hopefully for security reasons your public mid-tier server doesn't have a public IP address (at least that's my opinion). Personally I prefer using a private IP on the mid-tier server and putting it into a DMZ, then allowing the required back-end ports through the firewall to the application server which would live in the secure zone behind the firewall. You could even run a separate mid-tier server in the secure zone for internal users so that they don't have to bounce into the DMZ; going that route you would probably want to use the same DNS name but associate it to a different IP for internal versus external DNS. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Wednesday, May 15, 2013 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Midtier over Internet ** Thanks Jason. I have opened port already 8080. Do we mention ssl encryption during installation or we can do later after doing configuration setting change in midtier? How to check? Is that https rather than http? Sandeep Pandey Remedy Developer On Wed, May 15, 2013 at 8:21 PM, Jason Miller jason.mil...@gmail.com wrote: ** You only need to open the port for the web server to the World (usually 80 or 8080 or 8443 or 443). I strongly recommend using SSL encryption if you are not already (I recommend it for internal only access as well). Jason On May 15, 2013 7:43 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, I have installed Midtier and ARS in single box and remedy web page correctly functioning in Intranet network having firewall. Will it work over the Internet outside the Intranet if firewall setting we remove? Or any thoughts? Do we have any other settings related to firewall from the ARS application/mid tier side if we disable/enable firewall? Web Server Information: Apache Tomcat/6.0.20 ARS 7.6.04 SP4 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier over Internet
Thanks Rick. Now I understood the networking part involved. I think now I can talk to my network team and get it resolve this after enabling ssl encryption in midtier. Thanks Jason for your input for SSL enabling. -- Sandeep Pandey Remedy Developer On Thu, May 16, 2013 at 12:18 AM, Rick Westbrock rwestbr...@qmxs.comwrote: ** Depending on how the company handles DNS you may need to add an external DNS entry to point to the server or possibly just enable external advertisement of an existing DNS record. Depending on your network architecture you may need to add a NAT and/or PAT translation on the firewall in addition to opening the ports. If you are using an RFC-1918 private address for the server then a NAT translation will be required but if not then you should just need to allow the ports. Your network security team may be taking care of all this for you in the background but I thought it was worth mentioning. Hopefully for security reasons your public mid-tier server doesn’t have a public IP address (at least that’s my opinion). ** ** Personally I prefer using a private IP on the mid-tier server and putting it into a DMZ, then allowing the required back-end ports through the firewall to the application server which would live in the secure zone behind the firewall. You could even run a separate mid-tier server in the secure zone for internal users so that they don’t have to bounce into the DMZ; going that route you would probably want to use the same DNS name but associate it to a different IP for internal versus external DNS. ** ** ** ** -Rick ** ** ___ Rick Westbrock QMX Support Services ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* Wednesday, May 15, 2013 8:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Midtier over Internet ** ** ** Thanks Jason. I have opened port already 8080. Do we mention ssl encryption during installation or we can do later after doing configuration setting change in midtier? How to check? Is that https rather than http? Sandeep Pandey Remedy Developer ** ** On Wed, May 15, 2013 at 8:21 PM, Jason Miller jason.mil...@gmail.com wrote: ** You only need to open the port for the web server to the World (usually 80 or 8080 or 8443 or 443). I strongly recommend using SSL encryption if you are not already (I recommend it for internal only access as well). Jason On May 15, 2013 7:43 AM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear List, ** ** I have installed Midtier and ARS in single box and remedy web page correctly functioning in Intranet network having firewall. Will it work over the Internet outside the Intranet if firewall setting we remove? Or any thoughts? Do we have any other settings related to firewall from the ARS application/mid tier side if we disable/enable firewall? ** ** Web Server Information: Apache Tomcat/6.0.20 ARS 7.6.04 SP4 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier over Internet
Setting the ports the midtier communicates over is maintained in the tomcat instance, in the server.xml file. Look inside and find where the port 8080 is configured, there is typically a commented out section where it shows 443 configuration. However you need to create your keystore for your certificates to enable SSL. That is a tomcat specific configuration. Jim Coryat Micron Technology Inc. From: Sandeep Pandey [mailto:sandeep.rem...@gmail.com] Sent: Wednesday, May 15, 2013 9:06 AM Subject: Re: Midtier over Internet ** Thanks Jason. I have opened port already 8080. Do we mention ssl encryption during installation or we can do later after doing configuration setting change in midtier? How to check? Is that https rather than http? Sandeep Pandey Remedy Developer On Wed, May 15, 2013 at 8:21 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** You only need to open the port for the web server to the World (usually 80 or 8080 or 8443 or 443). I strongly recommend using SSL encryption if you are not already (I recommend it for internal only access as well). Jason On May 15, 2013 7:43 AM, Sandeep Pandey sandeep.rem...@gmail.commailto:sandeep.rem...@gmail.com wrote: ** Dear List, I have installed Midtier and ARS in single box and remedy web page correctly functioning in Intranet network having firewall. Will it work over the Internet outside the Intranet if firewall setting we remove? Or any thoughts? Do we have any other settings related to firewall from the ARS application/mid tier side if we disable/enable firewall? Web Server Information: Apache Tomcat/6.0.20 ARS 7.6.04 SP4 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
I would like for you to take that out of the equation too :) Have you tried removing the field from the view and adding it back? I am wondering if that will give you the ability to place it elsewhere before saving it in the view. I just thought about it. We have Dev Studio 7.6.04 on the app our 7.6.04 servers so I can try it out. Jason On Wed, May 15, 2013 at 11:41 AM, Shellman, David dave.shell...@te.comwrote: ** When something doesn’t work right on a complicated form I create simple forms so I can take some of the complexity out of the equation. ** ** If you’re on 7.6.04 (server and dev studio) give it a quick test. That would at least take the question of 8.1 Dev Studio against a 7.6.04 server out of the equation. ** ** Only created the ticket with Support about 3 hours ago. I haven’t heard back from them yet. I will keep folks posted with what I learn. ** ** Thanks Dave ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, May 15, 2013 2:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** ** I thought you might have exhausted all possibilities. ** ** This must be some sort of a bug then. I wish I had a 8.x system to try it out on but I do not. Keep us updated on what you find out. ** ** What does BMC Support have to say about it? ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David *Sent:* Wednesday, May 15, 2013 2:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** Joe, ** ** Doesn’t matter if it’s a form that was created in Base Mode and upgraded to Custom or a form created in Best Practice Mode. There is not an option to move an Attachment field to a Tab. ** ** I’ve been creating simple forms in various modes to test various combinations. ** ** Dave ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, May 15, 2013 2:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** ** I must have missed that somewhere that it’s a custom form. ** ** Even if it is a custom form or object, (non OOTB), but if it was accidentally created from the base mode, it cannot be modified from the Best Practice mode, without creating an overlay. ** ** So if you or some other developer did use the base mode at some point, to create either that panel or the attachment field in a base mode, you will experience what you are right now. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David *Sent:* Wednesday, May 15, 2013 2:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** Correct this is custom forms and workflow. ** ** I understand the functionality of Overlays when using OOTB code and forms. ** ** Dave ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, May 15, 2013 2:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** ** Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken ** ** On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.net wrote:** ** ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I’d wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it’s a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you’ll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the ‘extra’ steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe -- *From:* Action Request System discussion list(ARSList) [mailto:
Re: Question concerning Attachment Pool field
Great idea. Sigh, the Attachment field just goes back on the form outside of the Tab that I selected. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 15, 2013 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** I would like for you to take that out of the equation too :) Have you tried removing the field from the view and adding it back? I am wondering if that will give you the ability to place it elsewhere before saving it in the view. I just thought about it. We have Dev Studio 7.6.04 on the app our 7.6.04 servers so I can try it out. Jason On Wed, May 15, 2013 at 11:41 AM, Shellman, David dave.shell...@te.commailto:dave.shell...@te.com wrote: ** When something doesn't work right on a complicated form I create simple forms so I can take some of the complexity out of the equation. If you're on 7.6.04 (server and dev studio) give it a quick test. That would at least take the question of 8.1 Dev Studio against a 7.6.04 server out of the equation. Only created the ticket with Support about 3 hours ago. I haven't heard back from them yet. I will keep folks posted with what I learn. Thanks Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 2:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** I thought you might have exhausted all possibilities. This must be some sort of a bug then. I wish I had a 8.x system to try it out on but I do not. Keep us updated on what you find out. What does BMC Support have to say about it? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Joe, Doesn't matter if it's a form that was created in Base Mode and upgraded to Custom or a form created in Best Practice Mode. There is not an option to move an Attachment field to a Tab. I've been creating simple forms in various modes to test various combinations. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 15, 2013 2:15 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** I must have missed that somewhere that it's a custom form. Even if it is a custom form or object, (non OOTB), but if it was accidentally created from the base mode, it cannot be modified from the Best Practice mode, without creating an overlay. So if you or some other developer did use the base mode at some point, to create either that panel or the attachment field in a base mode, you will experience what you are right now. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 15, 2013 2:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field Correct this is custom forms and workflow. I understand the functionality of Overlays when using OOTB code and forms. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 2:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question concerning Attachment Pool field ** Joe, Dave can answer definitively on this, but I got the impression that he is dealing with non OOTB code...which in that case, should be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not using it might eventually get you to a spot where it might be very hard for you to reconcile your system to a state where they are actually useful, in case you'll eventually do decide to use overlays. I see only pros to leveraging the use of overlays, the only con being they can be a pain in the rear sometimes (especially with the 7.6.04 version) with some of the 'extra' steps you need to do in order to even implement a small change. But those steps are worth the few extra seconds / minutes you spend on them I think. Joe From: Action Request System discussion list(ARSList)
Re: ARS 8.1 Server Groups - but 1 outside slightly
https://docs.bmc.com/docs/display/public/ars8000/Server+groups+overview There are two notes saying Servers with in a server group need not have the same OS but workflow commands for invoking programs should be compatible with all OS. That means you need to start writing workflow run if ($OS$ = Linux ) etc.. The other one saying the ARSystem and Applications in all servers should be of same version and patch. There might be some issues with FTS because you are mixing up unix and windows filesystems to store index files. Interested to see how seamless it would work when you mix OS in Server Group in reality. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
POP3 email issue
Hello List, Seems like we having issue with our incoming email functionality wherein system stop processing the mail coming in, we have to go ahead and restart the emial engine to process the same. During this time we do not see any issue with the emial which are getting relay from the system We are on arsystem 7.1 Email version 7.1 patch 7 May 15, 2013 5:09:22 PM com.sun.mail.pop3.POP3Message getContentStream SEVERE: null javax.mail.MessageRemovedException at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:137) at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:456) at com.sun.mail.pop3.POP3Message.getHeader(POP3Message.java:275) at javax.mail.internet.MimeMessage.getMessageID(MimeMessage.java:1191) at com.bmc.arsys.emaildaemon.ReceiverModule.checkAndSkipStoredMessages(ReceiverModule.java:443) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:307) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
Ran some tests... I verified this is an issue with forms created as Custom in Best Practice mode and Dev Studio 8.0 and 8.1. I think it has something to do with not being able to overlay the view of a Custom form. Scenario 1 AR System 7.6.04 SP4 1. Created Regular form in *Base mode with DS 7.6.04 SP4* 2. Created tabbed Panel Holder (PH) with two panels 3. Created Attachment Pool (AP) with one Attachment Field (AF) outside of the PH 4. Dragged AP to first panel (p1) on PH 5. Dragged AP to second panel (p2) on PH 6. *Switched to DS 8.0 in Best Practice mode* 7. Created Form and View overlay 8. Dragged AP off of p2 9. Dragged AP to p1 10. Wanted to try Move Field To but is not option with AP 11. *Switched to DS 7.6.04 in Base mode* 12. Move Field To is still not an option When I started this scenario I thought this machine was 8.1 but didn't very until the end. Scenario 2 is with 8.1 to since that is the 8.x version in question. Scenario 2 AR System 7.6.04 SP4 1. Using *7.6.04 SP4* deleted overly from scenario 1 returning form to state after steps 1 - 5 2. *Switched to DS 8.1 in Best Practice mode* 3. Created Form and View overlay 4. Dragged AP off of p2 5. Dragged AP to p1 6. Wanted to try Move Field To but is not option with AP 7. *Switched to DS 7.6.04 in Base mode* 8. Move Field To is still not an option Scenario 3 AR System 7.6.04 SP4 1. Created Regular form in *Best Practice mode with DS 7.6.04 SP4* 2. Created tabbed Panel Holder (PH) with two panels 3. Created Attachment Pool (AP) with one Attachment Field (AF) outside of the PH 4. Dragged AP to first panel (p1) on PH 5. Dragged AP to second panel (p2) on PH 6. *Switched to DS 8.1 in Best Practice mode* 7. *Cannot drag AP off p2* 8. Duplicate View 9. Remove AP and AF from original default view 10. Add AP and AF back to original default view, field goes back to p2 11. *Switched to DS 8.0 in Best Practice mode* 12. *Cannot drag AP off p2* 13. *Switched to DS 8.1 in Best Practice mode* 14. Converted form to Base 15. *Cannot drag AP off p2* 16. Converted form to Custom 17. *Cannot drag AP off p2* 18. Switch to *Best Practice mode with DS 7.6.04 SP4* 19. *Dragged AP from p2* 20. *Switched to DS 8.1 in Best Practice mode* 21. Converted form to Base 22. Created Overlay 23. *Cannot drag AP to p2* 24. *Created View Overlay* 25. *Can drag AP to p2 * On Wed, May 15, 2013 at 1:20 PM, Jason Miller jason.mil...@gmail.comwrote: I would like for you to take that out of the equation too :) Have you tried removing the field from the view and adding it back? I am wondering if that will give you the ability to place it elsewhere before saving it in the view. I just thought about it. We have Dev Studio 7.6.04 on the app our 7.6.04 servers so I can try it out. Jason On Wed, May 15, 2013 at 11:41 AM, Shellman, David dave.shell...@te.comwrote: ** When something doesn’t work right on a complicated form I create simple forms so I can take some of the complexity out of the equation. ** ** If you’re on 7.6.04 (server and dev studio) give it a quick test. That would at least take the question of 8.1 Dev Studio against a 7.6.04 server out of the equation. ** ** Only created the ticket with Support about 3 hours ago. I haven’t heard back from them yet. I will keep folks posted with what I learn. ** ** Thanks Dave ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, May 15, 2013 2:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** ** I thought you might have exhausted all possibilities. ** ** This must be some sort of a bug then. I wish I had a 8.x system to try it out on but I do not. Keep us updated on what you find out. ** ** What does BMC Support have to say about it? ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David *Sent:* Wednesday, May 15, 2013 2:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** Joe, ** ** Doesn’t matter if it’s a form that was created in Base Mode and upgraded to Custom or a form created in Best Practice Mode. There is not an option to move an Attachment field to a Tab. ** ** I’ve been creating simple forms in various modes to test various combinations. ** ** Dave ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, May 15, 2013 2:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field
Re: ARS 8.1 Server Groups - but 1 outside slightly
Actually this exactly why I asked the question, folks want to use powerscripting and other commands to do work on exchange server farms and othe stuff, so I would need to ensure the commands only run on the windows server and not on Linux Sent from my iPhone On May 15, 2013, at 17:20, patchsk vamsi...@gmail.com wrote: https://docs.bmc.com/docs/display/public/ars8000/Server+groups+overview There are two notes saying Servers with in a server group need not have the same OS but workflow commands for invoking programs should be compatible with all OS. That means you need to start writing workflow run if ($OS$ = Linux ) etc.. The other one saying the ARSystem and Applications in all servers should be of same version and patch. There might be some issues with FTS because you are mixing up unix and windows filesystems to store index files. Interested to see how seamless it would work when you mix OS in Server Group in reality. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: POP3 email issue
Hi Rajesh, First thing this exception is seen when two email clients (may be email engine or any other mail clients) are fetching mails from the same mailbox (here also deleting that mail from mailbox.). This happens when email engine is reading a mail from the mailbox and at the same time another mail client/email engine deletes that mail and due to that mail contents are no longer available on that mail server mailbox. Following things you can check: 1. Two email engines are configured for same email mailbox (on exchange server) as incoming mailbox on same or different servers. 2. The mailbox is configured on the email client using POP3 whose basic configuration is to delete the email from the mail server after download. HTH. /Shivdatta -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: 16 May 2013 03:54 AM To: arslist@ARSLIST.ORG Subject: POP3 email issue Hello List, Seems like we having issue with our incoming email functionality wherein system stop processing the mail coming in, we have to go ahead and restart the emial engine to process the same. During this time we do not see any issue with the emial which are getting relay from the system We are on arsystem 7.1 Email version 7.1 patch 7 May 15, 2013 5:09:22 PM com.sun.mail.pop3.POP3Message getContentStream SEVERE: null javax.mail.MessageRemovedException at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:137) at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:456) at com.sun.mail.pop3.POP3Message.getHeader(POP3Message.java:275) at javax.mail.internet.MimeMessage.getMessageID(MimeMessage.java:1191) at com.bmc.arsys.emaildaemon.ReceiverModule.checkAndSkipStoredMessages(ReceiverModule.java:443) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:307) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01
What you are asking for is possible but a very large undertaking. It also relies on the person having decent SQL and Remedy ITSM skills. The suggestions from others in this post are worth considering. I have performed the data cleanse a few times in the past and it is not a pretty job. It involves performing thorough in-depth analysis of every single form using SQL (to identify test data both for main forms and their supporting ones) and documenting what exactly will be removed and what needs to stay. Forms which have a customer facing Ticket ID (e.g. Incident, Problem, Change etc) would have their counters reset to a value of “1” in the arschema table but the rest would not. You would also need to take a full backup of the database before any data is deleted (obviously). Foundation and Configuration forms should not have any data removed. Please note that even if you did perform the above, it takes days to do. The analysis itself is probably 2-3 days. The cleansing is also a further 1-2 days. Most of it also needs to be done via the User Tool/Mid-Tier. This allows for any workflow to fire that keeps referential integrity. What you should have done, and is the recommended best practise, is to backup the database when it was ready for testing, perform testing, remediate defects, test remediations, export workflow/data, restore database, apply fixes, backup database, shake test, cancel shake test tickets, backup database, move on to next testing phase. This way you would always have had a database which contain very few tickets but all config, fixes. customisation etc. It's a little cumbersome, but it prevents the issue you are facing now. Cheers, J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question concerning Attachment Pool field
Affirmative. Looks like my advice to use DS 8.1 has steered you wrong. It works as expected with DS 7.6.04 but does not with 8.1. I too get the red X with 8.0/8.1 unless I convert to Base, overlay the form and the view. On Wed, May 15, 2013 at 6:19 PM, Shellman, David dave.shell...@te.comwrote: ** Jason, In your Scenario 3, you were able to drag and drop the attachment field to a tab on the panel field with Dev Studio 7.6.04 in Best Practice Mode? With the 8.1 Dev Studio, I go to drag and when the field is over the tab it displays a red X. Thanks for testing the different scenarios. I had a brief exchange with support. I'll go into more detail when I speak to them tomorrow. Dave On May 15, 2013, at 6:31 PM, Jason Miller jason.mil...@gmail.com wrote: ** Ran some tests... I verified this is an issue with forms created as Custom in Best Practice mode and Dev Studio 8.0 and 8.1. I think it has something to do with not being able to overlay the view of a Custom form. Scenario 1 AR System 7.6.04 SP4 1. Created Regular form in *Base mode with DS 7.6.04 SP4* 2. Created tabbed Panel Holder (PH) with two panels 3. Created Attachment Pool (AP) with one Attachment Field (AF) outside of the PH 4. Dragged AP to first panel (p1) on PH 5. Dragged AP to second panel (p2) on PH 6. *Switched to DS 8.0 in Best Practice mode* 7. Created Form and View overlay 8. Dragged AP off of p2 9. Dragged AP to p1 10. Wanted to try Move Field To but is not option with AP 11. *Switched to DS 7.6.04 in Base mode* 12. Move Field To is still not an option When I started this scenario I thought this machine was 8.1 but didn't very until the end. Scenario 2 is with 8.1 to since that is the 8.x version in question. Scenario 2 AR System 7.6.04 SP4 1. Using *7.6.04 SP4* deleted overly from scenario 1 returning form to state after steps 1 - 5 2. *Switched to DS 8.1 in Best Practice mode* 3. Created Form and View overlay 4. Dragged AP off of p2 5. Dragged AP to p1 6. Wanted to try Move Field To but is not option with AP 7. *Switched to DS 7.6.04 in Base mode* 8. Move Field To is still not an option Scenario 3 AR System 7.6.04 SP4 1. Created Regular form in *Best Practice mode with DS 7.6.04 SP4* 2. Created tabbed Panel Holder (PH) with two panels 3. Created Attachment Pool (AP) with one Attachment Field (AF) outside of the PH 4. Dragged AP to first panel (p1) on PH 5. Dragged AP to second panel (p2) on PH 6. *Switched to DS 8.1 in Best Practice mode* 7. *Cannot drag AP off p2* 8. Duplicate View 9. Remove AP and AF from original default view 10. Add AP and AF back to original default view, field goes back to p2 11. *Switched to DS 8.0 in Best Practice mode* 12. *Cannot drag AP off p2* 13. *Switched to DS 8.1 in Best Practice mode* 14. Converted form to Base 15. *Cannot drag AP off p2* 16. Converted form to Custom 17. *Cannot drag AP off p2* 18. Switch to *Best Practice mode with DS 7.6.04 SP4* 19. *Dragged AP from p2* 20. *Switched to DS 8.1 in Best Practice mode* 21. Converted form to Base 22. Created Overlay 23. *Cannot drag AP to p2* 24. *Created View Overlay* 25. *Can drag AP to p2 * On Wed, May 15, 2013 at 1:20 PM, Jason Miller jason.mil...@gmail.comwrote: I would like for you to take that out of the equation too :) Have you tried removing the field from the view and adding it back? I am wondering if that will give you the ability to place it elsewhere before saving it in the view. I just thought about it. We have Dev Studio 7.6.04 on the app our 7.6.04 servers so I can try it out. Jason On Wed, May 15, 2013 at 11:41 AM, Shellman, David dave.shell...@te.comwrote: ** When something doesn’t work right on a complicated form I create simple forms so I can take some of the complexity out of the equation. ** ** If you’re on 7.6.04 (server and dev studio) give it a quick test. That would at least take the question of 8.1 Dev Studio against a 7.6.04 server out of the equation. ** ** Only created the ticket with Support about 3 hours ago. I haven’t heard back from them yet. I will keep folks posted with what I learn. ** ** Thanks Dave ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, May 15, 2013 2:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question concerning Attachment Pool field ** ** ** I thought you might have exhausted all possibilities. ** ** This must be some sort of a bug then. I wish I had a 8.x system to try it out on but I do not. Keep us updated on what you find out. ** ** What does BMC Support have to say about it? ** ** Joe ** ** -- *From:* Action Request
