Re: Job Opening: Remedy Developer Position Opening Up Soon

[Roger Justice]

Brad, do not use the reply button if you want to respond to an ARSList email. 
We do not need to know what or when you are looking for a new job.


-Original Message-
From: Brad Fike 
To: arslist 
Sent: Mon, Dec 16, 2013 7:36 pm
Subject: Re: Job Opening: Remedy Developer Position Opening Up Soon


**
Amanda,


My last project wrapped up in October so I'm looking right now.
Over the last 17 years of Remedy work all of my favorite projects have been 
custom development efforts. For example... Wal-Mart, Veterans Health 
Administration, Level 3 Communication & Dell.
I've attached my resume for your review.




Thank You,
Brad Fike
(469) 759-0798
b...@jbfike.com



On Thu, Dec 5, 2013 at 3:19 PM, Pierce, Amanda (TBS)  
wrote:

**

I will have a Remedy Developer position opening up soon.
Custom Development experience is necessary, ITSM knowledge is a plus.
Please send me an email with your resume if you are interested or if you know 
anyone looking.
 
Thank you,
Amanda Pierce
Turner Broadcasting System, Inc.
amanda.pie...@turner.com

_ARSlist: "Where the Answers Are" and have been for 20 years_


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BMC Mobility and LDAP Authentication

[Pierson, Shawn]

Good afternoon,

I can't find any information on BMC's (extremely slow today) site, whether in 
their knowledge base, product documentation, or on developer network concerning 
how authentication works with BMC Mobility for Incidents.  We've gotten it to 
work with our test users that have hardcoded passwords, but it doesn't seem to 
authenticate via LDAP against Active Directory.

We're going to open a ticket with BMC, but I wanted to check here as well.  Do 
any of you know what would be required to get Mobility working with LDAP 
enabled accounts?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed here: 
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link, please e-mail sender.

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Re: How to transport files to a mainframe

[Carol Carnevali]

Thanks Joel, but how do I use a filter to create a report and save it to a 
file?  That's the part I'm missing.

Thanks.

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Re: Data Wizard Support Group name change did not update Work Orders

[Lucero, Michelle]

Hi, Kay:

Yes, this is a known BMC issue we encountered several months ago in ITSM 8.1.  
An enhancement request (RFE SW00453251)has already been submitted.

In the interim, BMC has provided a work-around to address “this”.

The work-around is actually in the ITSM 8.1 documentation and includes adding 
forms for the data wizard to update.

Look under the section for "Modifying the Data Wizard to work with new forms".  
Give yourself some time to read through this section to really understand the 
implications.  The good news is that once you add the forms, you won’t have to 
do it again.

The data wizard uses a series of SQL statements to update the data.  It’s fun 
once you get into it.

Good Luck to you .
Michelle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kay W
Sent: Monday, December 16, 2013 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Data Wizard Support Group name change did not update Work Orders

When using the Data Wizard to change a support group name, Incidents, Tasks and 
Templates were all updated.  However, the Support Group and Assigned Support 
Group names in Work Orders were not updated.  Is this a known issue?  Is there 
a way to update those fields now that all the other references to that group 
name have been changed?

Thank you!

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Re: Error with Developer Studio after install on Windows 7 64 bit -- RESOLVED ....

[Garrison, Sean (Norcross)]

I just figured out what the issue was.  I remembered I needed to put these two 
libraries in the same directory as the user tool to make it work:

MSVCR71.dll
And
MSVCP71.dll

I put them in the same folder where I launch dev studio and it started working. 
 I read in a forum somewhere that those dlls were part of an old .NET install 
and that if you don't have them a lot of programs require these dlls to launch. 
 I had to get someone to send me the dlls from their machine to get it to work.

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Saturday, December 14, 2013 6:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Hi,
The directory to which Developer Studio is installed requires full Read/Write 
options to be able to start correctly.  You may need to take ownership over as 
the local user for the directory and sub-directories.



Kind Regards,

Carl Wilson


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: 14 December 2013 15:56
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you sure you are installing as a full, unimpeded, no-cute-GP-stuff, 
local-admin user with full read-write-execute permissions *everywhere* on the 
computer?

After the install, check the devstudio.ini file in Dev-Studio's install path 
(typically: C:\Program Files\BMC Software\ARSystem\DeveloperStudio)  and ensure 
its pointing to the correct java and that the java files actually exist at the 
path listed (64-bit java should be fine).

Also, set the memory in the devstudio.ini file on the low side (-Xms256m and 
-Xmx512m) to troubleshoot. You can bump it up later.

Here's the contents of my devstudio.ini file:

-vm
C:\Program Files\Java\jre7\bin\javaw.exe
-vmargs
-Xms1024m
-Xmx2048m


If it still won't work after all that, as a last ditch effort before contacting 
BMC support, I would re-download the java installer (from Oracle) and the BMC 
installer to make sure I've got known-good installers. You should not need to 
uninstall anything and it should over-write itself with each install attempt.

Otherwise, it's probably time to get BMC support involved...

Thanks,
JDHood


On Sat, Dec 14, 2013 at 7:53 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
Yes ...

I have tried this so far:


1.Remove/reinstall

2.   Remove all jres and install java 7 32 bit runtime and reinstall.

3.   Reinstall to different directory.

No luck.  In all cases the developer tool launches with no login prompt and I 
get the below error when I look at the logs.

Sean

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, December 13, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Have you tried installing dev studio in a different directory from the default. 
Also maybe move/delete your workspace and start fresh.


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Sean,
in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java.  
The best way I have found is to ensure that the 32 Bit Java is in your path 
before the 64 Bit.

On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I pointed it to the 32 bit I have installed (I also have the 64 bit installed 
in a different directory.  It is also a different version).  The 32 bit version 
I am using is this:  Java verison 1.6.0_45

Thanks,

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 
32 Bit Java

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_

Re: Data Wizard Support Group name change did not update Work Orders

[Brittain, Mark]

You could try a mod-all on 1 or 2 work orders or you could do an escalation on 
one work order and see what happens. Be better if you could try it in a dev 
invironment.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kay Wilthew
Sent: Monday, December 16, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Data Wizard Support Group name change did not update Work Orders

We considered an escalation to update the WO tickets, as well as a Modify All.  
In both cases, we fear we will lose the Assignee, which will not work for us.  
It will also generate Notifications.  We can turn off Group Notifications on 
the Support Group but the individual notifications would still be generated.

If this is not the case, please advise, and thank you all for your assistance.  
This is a highly visible project and unfortunately we did not catch the WO 
issue in our testing.

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Re: Data Wizard Support Group name change did not update Work Orders

[Pierson, Shawn]

Although BMC doesn't support it, I'd consider (with heavy testing, of course) a 
SQL route to bypass all workflow altogether.  I haven't done this so you may 
run into other issues such as the assignment log, loss of the update in the 
audit log, etc. but it could be a quick and dirty way to get it done.

Just FYI, also check out your templates for ITSM applications.  For some reason 
I think not just Work Orders are missed, but something on either Incident or 
Change Templates as well.  Maybe the visibility?

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kay Wilthew
Sent: Monday, December 16, 2013 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Data Wizard Support Group name change did not update Work Orders

We considered an escalation to update the WO tickets, as well as a Modify All.  
In both cases, we fear we will lose the Assignee, which will not work for us.  
It will also generate Notifications.  We can turn off Group Notifications on 
the Support Group but the individual notifications would still be generated.

If this is not the case, please advise, and thank you all for your assistance.  
This is a highly visible project and unfortunately we did not catch the WO 
issue in our testing.  

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Re: Phase filtering in ACTIVE LINKS?

[Kerry Murdock]

Well, it's good to know we all agree!

Thanks for replying!

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Re: Data Wizard Support Group name change did not update Work Orders

[Kay Wilthew]

We considered an escalation to update the WO tickets, as well as a Modify All.  
In both cases, we fear we will lose the Assignee, which will not work for us.  
It will also generate Notifications.  We can turn off Group Notifications on 
the Support Group but the individual notifications would still be generated.

If this is not the case, please advise, and thank you all for your assistance.  
This is a highly visible project and unfortunately we did not catch the WO 
issue in our testing.

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Re: Webservice DATE in XML Standard Format Issue

[Grooms, Frederick W]

As long as you are mapping a date field from Remedy in your set fields call, it 
should use the XML standard for a date

Date/Time fields will use the XML Date/Time format of   
-MM-DDTHH:MM:SS-mm:ss   (i.e. 2013-12-15T06:24:28-06:00)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wes Povich
Sent: Friday, December 13, 2013 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservice DATE in XML Standard Format Issue

Note:  I am attempting to use the Webservice Standard Format for DATE = 
-MM-DD


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wes Povich
Sent: Friday, December 13, 2013 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Webservice DATE in XML Standard Format Issue

I am calling a third-party WSDL from Remedy (Set Fields Action)...  I need to 
be able to send over the Date (Remedy Date Field) in my request.  Remedy is 
unable to send the DATE in XML standard format.  Any suggestions?




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Re: Data Wizard Support Group name change did not update Work Orders

[Brittain, Mark]

Or if you have a very large number of work orders, set up an escalation to 
change the name. This way you avoid any client side workflow and permission 
conflicts.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, December 16, 2013 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Data Wizard Support Group name change did not update Work Orders

**
You could review the Wizard workflow and create what you need for the WO, you 
can also try a Modify all.
-Original Message-
From: Kay Wilthew mailto:kwilt...@peckham.org>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Mon, Dec 16, 2013 9:32 am
Subject: Re: Data Wizard Support Group name change did not update Work Orders

Thank you for the information on SRM.  Since this is a known issue, is there a

workaround that would assist us in updating the Work Orders now that everything

else has been renamed with the new group name?



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This E-mail and any of its attachments may contain Time Warner Cable 
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Re: Data Wizard Support Group name change did not update Work Orders

[Roger Justice]

You could review the Wizard workflow and create what you need for the WO, you 
can also try a Modify all.


-Original Message-
From: Kay Wilthew 
To: arslist 
Sent: Mon, Dec 16, 2013 9:32 am
Subject: Re: Data Wizard Support Group name change did not update Work Orders


Thank you for the information on SRM.  Since this is a known issue, is there a 
workaround that would assist us in updating the Work Orders now that everything 
else has been renamed with the new group name?

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Re: Data Wizard Support Group name change did not update Work Orders

[Kay Wilthew]

Thank you for the information on SRM.  Since this is a known issue, is there a 
workaround that would assist us in updating the Work Orders now that everything 
else has been renamed with the new group name?

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Re: User being disabled

[Joe D'Souza]

It will be difficult to answer that without knowing a little more about your
environment and actually doing some poking around but since it seems to be a
change to a user profile, I would go with checking some of the integrations
which either add or modify user accounts, which might have probably caused
that updated even if was not supposed to, because of some defective coding
or wrong data supplied from another external system.

The other possible explanation is someone actually did it either
intentionally or accidentally, and it might have been possible to know that
if you had not already reverted the user back by checking the last modified
by username - perhaps too late for that now unless you have some sort of an
auditing process in place.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young
Sent: Monday, December 16, 2013 9:07 AM
To: arslist@ARSLIST.ORG
Subject: User being disabled

User 7.6/Dev 8.6

Question for ya...Why would a user become disabled instead if being current.
A supervisor tried to assign one of our technicians a job...the technician
is usually in a specific group. I looked at the technicians user preferences
and everything compared pretty much to another technician in the same group
that was shown when this supervisor tried to send to the other technician.
The only difference was that the one shown...the current button was selected
and for the other the disabled button was selected. This user was in the
list in the recent past so I guess marked current. I changed it to current
and he shows up now. What would cause a user to go from current to disabled
without someone manually going in and changing that setting?

Thanks!
Ron Young

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Re: How Application-Bus-Time-Add will work in BMC remedy

[Das, Anusha (non-US)]

Also, make sure your first date variable (the one that says "$TIMESTAMP$") in 
the original email is in the EPOCH numerical values. You can get this by 
setting your date into any integer field. Otherwise the result will be 
incorrect. 

Thanks, 
Anusha Das
NRC-ITISS Remedy Developer
ITIL V3 Foundations
Dell | Services, Federal Government
Office +1 240.406.9864
anusha_...@federal.dell.com or anusha@nrc.gov 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, December 16, 2013 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: How Application-Bus-Time-Add will work in BMC remedy

$Target Delivery Lead Time$" is the tag on the Business Hours form and $Global 
Country$ is the ag on the Business Holiday form (or the other way around) The 
business time parameters will be found there. The 4 translates to days.  1= 
seconds, 2 = minutes, 3 = hours, 4 = days

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Monday, December 16, 2013 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: How Application-Bus-Time-Add will work in BMC remedy

Sagar,

Check out using "Business Time" functionality in the docs - don't know if this 
has changed since 5.1, but even newer docs should give you an idea.

David

David Durling
University of Georgia


> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
> Sent: Monday, December 16, 2013 4:37 AM
> To: arslist@ARSLIST.ORG
> Subject: How Application-Bus-Time-Add will work in BMC remedy
>
> Hi All,
>
> We are working completely customized BMC remedy application 5.1 version.
> I have found one filter which is firing on Submit Mode .
> In that filter setfield action Exact code is below  'Target 
> Date'=$PROCESS$ Application-Bus-Time-Add "$TIMESTAMP$"
> "$Target Delivery Lead Time$" "4" "$Global Country$"
>
> Target Date and Global Country field is present in my form .
>
> Could you please explain paramaters of above syntax ,how the Target 
> Date field value will set ?
>  what does mean by "4"?
>
> This is very urgent please reply ASAP.
>
> Thanks
> Sagar
>
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the 
> Answers Are, and have been for 20 years"

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Re: Data Wizard Support Group name change did not update Work Orders

[Roger Justice]

The Data Wizard was created prior to the SRM application with WOs being 
introduced and it has not been updated to include them. This is a known issue 
that has not been addressed since not all ITSM implementations include SRM.


-Original Message-
From: Kay W 
To: arslist 
Sent: Mon, Dec 16, 2013 9:22 am
Subject: Data Wizard Support Group name change did not update Work Orders


When using the Data Wizard to change a support group name, Incidents, Tasks and 
Templates were all updated.  However, the Support Group and Assigned Support 
Group names in Work Orders were not updated.  Is this a known issue?  Is there 
a 
way to update those fields now that all the other references to that group name 
have been changed?

Thank you!

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Data Wizard Support Group name change did not update Work Orders

[Kay W]

When using the Data Wizard to change a support group name, Incidents, Tasks and 
Templates were all updated.  However, the Support Group and Assigned Support 
Group names in Work Orders were not updated.  Is this a known issue?  Is there 
a way to update those fields now that all the other references to that group 
name have been changed?

Thank you!

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OT: How Application-Bus-Time-Add will work in BMC remedy

[Pierson, Shawn]

Am I the only one who thinks of the Flight of the Conchords' song "Business 
Time" any time Remedy's business time functionality is mentioned?  Right now in 
my mind I hear the chorus, "It's business...it's business time..." over and 
over again.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Monday, December 16, 2013 7:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: How Application-Bus-Time-Add will work in BMC remedy

Sagar,

Check out using "Business Time" functionality in the docs - don't know if this 
has changed since 5.1, but even newer docs should give you an idea.

David

David Durling
University of Georgia


> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
> Sent: Monday, December 16, 2013 4:37 AM
> To: arslist@ARSLIST.ORG
> Subject: How Application-Bus-Time-Add will work in BMC remedy
>
> Hi All,
>
> We are working completely customized BMC remedy application 5.1 version.
> I have found one filter which is firing on Submit Mode .
> In that filter setfield action Exact code is below  'Target
> Date'=$PROCESS$ Application-Bus-Time-Add "$TIMESTAMP$"
> "$Target Delivery Lead Time$" "4" "$Global Country$"
>
> Target Date and Global Country field is present in my form .
>
> Could you please explain paramaters of above syntax ,how the Target
> Date field value will set ?
>  what does mean by "4"?
>
> This is very urgent please reply ASAP.
>
> Thanks
> Sagar
>
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"

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Re: MidTier 7.6.4 SP 4 HF 101413 & Chrome

[Hodgdon, Paul]

We are running 7.6.04 SP2 and users cannot log into Remedy with Chrome v30.  
Chrome v27 still works fine. Anyone know what changed in the most recent 
versions or what setting is not allowing users to log in?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Monday, November 11, 2013 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.6.4 SP 4 HF 101413 & Chrome

Well pointed out!

It might be that IE is still the corporate standard out there. I find that IE 
is the corporate standard - but advanced users and tech folks have moved on to 
better things like Chrome.
It would be good if "private Brian" sorry - BMC could follow the lead and 
support Chrome.

Regards,
Terje Moglestue



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, November 11, 2013 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.6.4 SP 4 HF 101413 & Chrome

While it's not specific to your current issue also be aware that 8.1 Mid Tier 
is less compatible with Chrome as well.  There are quite a few things that 
don't render correctly on my hybrid ARS 8.1/ITSM 7.6.4 environment (but oddly 
seems to work better on my ARS and ITSM 8.1 environment.)  Hopefully as a 
private organization BMC can devote the right resources to making their product 
compatible with what is the most widely used web browser since early 2012.

While they're at it, hopefully they can hire some Android developers too and 
make that the leading platform for their mobile products since it overtook iOS 
quite some time ago.  Not supporting Chrome irritates our I.T. staff and users, 
while not having a clean Android interface or a timely release schedule for 
their Android versions of mobile products irritates management that are 
potentially interested in things like Mobility or MyIT.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Monday, November 11, 2013 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.6.4 SP 4 HF 101413 & Chrome

It was working on 7.6.4 SP 4 & it works on the SP 5 10/18/2013 HF.
Looks like we are just going to upgrade our MidTier to SP5 HF 101813 this week 
to get those people back to working.  The corp standard here is to use IE so 
they will be forced to follow the standards for about a week.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Sunday, November 10, 2013 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.6.4 SP 4 HF 101413 & Chrome

Was it working before applying hot fix ?

Flush mid tier cache, browser cache, restart tomcat and see if it works.


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User being disabled

[Ron Young]

User 7.6/Dev 8.6

Question for ya...Why would a user become disabled instead if being current. A 
supervisor tried to assign one of our technicians a job...the technician is 
usually in a specific group. I looked at the technicians user preferences and 
everything compared pretty much to another technician in the same group that 
was shown when this supervisor tried to send to the other technician. The only 
difference was that the one shown...the current button was selected and for the 
other the disabled button was selected. This user was in the list in the recent 
past so I guess marked current. I changed it to current and he shows up now. 
What would cause a user to go from current to disabled without someone manually 
going in and changing that setting?

Thanks!
Ron Young

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Re: How Application-Bus-Time-Add will work in BMC remedy

[Brittain, Mark]

$Target Delivery Lead Time$" is the tag on the Business Hours form and $Global 
Country$ is the ag on the Business Holiday form (or the other way around) The 
business time parameters will be found there. The 4 translates to days.  1= 
seconds, 2 = minutes, 3 = hours, 4 = days

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Monday, December 16, 2013 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: How Application-Bus-Time-Add will work in BMC remedy

Sagar,

Check out using "Business Time" functionality in the docs - don't know if this 
has changed since 5.1, but even newer docs should give you an idea.

David

David Durling
University of Georgia


> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
> Sent: Monday, December 16, 2013 4:37 AM
> To: arslist@ARSLIST.ORG
> Subject: How Application-Bus-Time-Add will work in BMC remedy
>
> Hi All,
>
> We are working completely customized BMC remedy application 5.1 version.
> I have found one filter which is firing on Submit Mode .
> In that filter setfield action Exact code is below  'Target
> Date'=$PROCESS$ Application-Bus-Time-Add "$TIMESTAMP$"
> "$Target Delivery Lead Time$" "4" "$Global Country$"
>
> Target Date and Global Country field is present in my form .
>
> Could you please explain paramaters of above syntax ,how the Target
> Date field value will set ?
>  what does mean by "4"?
>
> This is very urgent please reply ASAP.
>
> Thanks
> Sagar
>
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Re: How Application-Bus-Time-Add will work in BMC remedy

[David Durling]

Sagar,

Check out using "Business Time" functionality in the docs - don't know if this 
has changed since 5.1, but even newer docs should give you an idea.

David

David Durling
University of Georgia
 

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu
> Sent: Monday, December 16, 2013 4:37 AM
> To: arslist@ARSLIST.ORG
> Subject: How Application-Bus-Time-Add will work in BMC remedy
> 
> Hi All,
> 
> We are working completely customized BMC remedy application 5.1 version.
> I have found one filter which is firing on Submit Mode .
> In that filter setfield action Exact code is below  'Target Date'=$PROCESS$
> Application-Bus-Time-Add "$TIMESTAMP$"
> "$Target Delivery Lead Time$" "4" "$Global Country$"
> 
> Target Date and Global Country field is present in my form .
> 
> Could you please explain paramaters of above syntax ,how the Target Date
> field value will set ?
>  what does mean by "4"?
> 
> This is very urgent please reply ASAP.
> 
> Thanks
> Sagar
> 
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Re: API : Override ARERR [9084] User is currently connected from another machine

[Misi Mladoniczky]

Hi,

If a user forgot to logout from one place, he can override the session on the
next machine he sits down in front of. That is allowed, and should work the
same way of the BMC-built clients a home grown API.

There is a technical limitation in place that will prevent doing this multiple
times.

I am still not sure why you did not succeed, as the settings you supplied us
from start seems to be the correct ones. Unless BMC has prevented the override
occuring from home grown API-programs...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> It is against license rules to try and evade letting a user (a
> fixed/floating license) from connecting from another PC at the same time
> they are connected on another PC.
>
> A solution to prevent this would be against BMC licensing rules.  Please
> stop asking for people on the list to supply this information.
>
> If you don't 'get it', it's to prevent a company from buying 1 license and
> letting 10 people use it.
>
> Susan
>
>
> On Sat, Dec 14, 2013 at 7:02 AM, Karthik  wrote:
>
>> **
>>
>> I meant users with fixed license
>> On Dec 14, 2013 6:32 PM, "Karthik"  wrote:
>>
>>> Does this happen for even users with license? I was assuming it would not.
>>>
>>> - Karthik
>>> On Dec 14, 2013 4:47 AM, "LJ LongWing"  wrote:
>>>
 **

 As I said before, it is none of that.  BMC updated the system to not
 allow the user to connect from more than one system at a time.  This is
 designed by Remedy to stop people from bypassing their license rules,
 there
 is no bypass, and attempts to bypass it are attempts to bypass
 limitations,
 which isn't a good idea.
 On Dec 13, 2013 4:03 PM, "Sweety"  wrote:

> Hi Misi/Carl/LJ/Experts,
>
> Do we have any solution for this from API or is it considered to be a
> bug or drawback from API ?
>
> Can't I override the user access ?
>
> Please assist.
>
>
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 _ARSlist: "Where the Answers Are" and have been for 20 years_
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How Application-Bus-Time-Add will work in BMC remedy

[vidyasagar kommu]

Hi All,

We are working completely customized BMC remedy application 5.1 version.
I have found one filter which is firing on Submit Mode .
In that filter setfield action Exact code is below
 'Target Date'=$PROCESS$ Application-Bus-Time-Add "$TIMESTAMP$"
"$Target Delivery Lead Time$" "4" "$Global Country$"

Target Date and Global Country field is present in my form .

Could you please explain paramaters of above syntax ,how the Target
Date field value will set ?
 what does mean by "4"?

This is very urgent please reply ASAP.

Thanks
Sagar

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