Re: Unable to set server side logging....ARS 7.604

[Misi Mladoniczky]

Hi,

The JVM would not be involved at all in setting the server side log path.

The standard path for the logs in Windows is something like "C:\Program
Files\AR System\Server\Db\". It is just no way that these kind of paths would
have a problem working.

Ok instead of Apply just adds the close of the Windows. It is the same thing
as pressing Apply and then closing the Window manually.

Best Regards - Misi, RRR AB, http://rrr.se

> LJ suggested the use of the Ok button instead of Apply - try that. I had
> never noticed that bug, but if LJ says there is a bug around that, it must
> be true.
>
> If it does not work even after suggestions he gave, try using short DOS file
> names in the path (8 character names) instead of the full windows file name.
> I recall one version of Java had a problem with windows file names when
> starting the JVM. It could potentially be that issue where the JVM
> supporting the administration plugin, does not recognize windows full file
> names.
>
> Cheers
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
> Sent: Monday, March 03, 2014 8:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to set server side loggingARS 7.604
>
> @Misi Thanks. This is what I have tired. Change the file name, hit apply.
> (The file names are then reset.) Close the window. Go back to server
> information, log file tab, the file name are still the old names and not
> what I changed it to.
> At one point I deleted the files on the server. Re-opened the server window.
> It allowed me to start logging but it did not allow me to change the file
> names.
>
> Strange .
>
> "You have to do it on all servers"! My understanding with server groups - is
> that you can only have one admin server. The config settings is then
> executed and the config settings are then hold on the admin server. Config
> settings on none-admin servers within a server groups are then ignored. The
> config setting on the none-admin servers will only apply when/if the server
> takes out of the servers group. This made me think that the issue I got is
> related to the server group settings.
>
> What am I missing?
>
> @Joe. AR Server is started with a windows account with admin right to the
> servers. The user got full access and the permissions needed.
>
> Thanks,
> Terje
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Monday, March 03, 2014 12:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to set server side loggingARS 7.604
>
> Hi,
>
> This is not related to server groups, but you have to do it on all servers.
>
> When you change the name of a log file and press "Apply", it is stored to
> the server, but if you then uncheck and press "Apply" again, the log file
> name reverts back to the original value. I think it has somehow been stored
> on the client side.
>
> The solution is to close and reopen the Server Information form between each
> "Apply".
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I have seen this issue a few times on our test servers. When setting
>> server side logging (Admin Console, Server Info, Log Files), I am
>> updating the log file name, apply the logging I want, this time I am
>> after API and SQL, then pushing Apply. The file names are reset to old
>> valued and server side logging I applied are dis-applied. In other
>> words the server sill not accept my request for server logging. Is
>> this a sign that the server groups are incorrectly configured? With
>> server groups one server is the main server or the admin server. Is this
> the fault?
>>
>> Windows 2008 Servers
>> ARS 7.604SP2
>> Server groups with the two servers.
>> Load balancer.
>>
>> Thanks,
>> Terje
>>
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> 
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>
> 
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Re: Unable to set server side logging....ARS 7.604

[Terje Moglestue]

Folks,

I have had this fault now and then and mostly got around by clicking Apply, OK 
and re-open the server setting window. At one point I tried to change the path 
name to d:\temp\tm_v1.log. I normally use very short file name - over the years 
that have solved a few issues.

Good to know - that it was not me getting "barmy" over this issue and others 
confirmed that there is a fault. It feels like one of those faults we will live 
with for a long time. :-(

Thanks for the advice and suggestions,
Terje

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, March 04, 2014 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to set server side loggingARS 7.604

Hi,

The JVM would not be involved at all in setting the server side log path.

The standard path for the logs in Windows is something like "C:\Program 
Files\AR System\Server\Db\". It is just no way that these kind of paths would 
have a problem working.

Ok instead of Apply just adds the close of the Windows. It is the same thing as 
pressing Apply and then closing the Window manually.

Best Regards - Misi, RRR AB, http://rrr.se

> LJ suggested the use of the Ok button instead of Apply - try that. I 
> had never noticed that bug, but if LJ says there is a bug around that, 
> it must be true.
>
> If it does not work even after suggestions he gave, try using short 
> DOS file names in the path (8 character names) instead of the full windows 
> file name.
> I recall one version of Java had a problem with windows file names 
> when starting the JVM. It could potentially be that issue where the 
> JVM supporting the administration plugin, does not recognize windows 
> full file names.
>
> Cheers
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
> Sent: Monday, March 03, 2014 8:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to set server side loggingARS 7.604
>
> @Misi Thanks. This is what I have tired. Change the file name, hit apply.
> (The file names are then reset.) Close the window. Go back to server 
> information, log file tab, the file name are still the old names and 
> not what I changed it to.
> At one point I deleted the files on the server. Re-opened the server window.
> It allowed me to start logging but it did not allow me to change the 
> file names.
>
> Strange .
>
> "You have to do it on all servers"! My understanding with server 
> groups - is that you can only have one admin server. The config 
> settings is then executed and the config settings are then hold on the 
> admin server. Config settings on none-admin servers within a server 
> groups are then ignored. The config setting on the none-admin servers 
> will only apply when/if the server takes out of the servers group. 
> This made me think that the issue I got is related to the server group 
> settings.
>
> What am I missing?
>
> @Joe. AR Server is started with a windows account with admin right to 
> the servers. The user got full access and the permissions needed.
>
> Thanks,
> Terje
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Monday, March 03, 2014 12:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to set server side loggingARS 7.604
>
> Hi,
>
> This is not related to server groups, but you have to do it on all servers.
>
> When you change the name of a log file and press "Apply", it is stored 
> to the server, but if you then uncheck and press "Apply" again, the 
> log file name reverts back to the original value. I think it has 
> somehow been stored on the client side.
>
> The solution is to close and reopen the Server Information form 
> between each "Apply".
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
> 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I have seen this issue a few times on our test servers. When setting 
>> server side logging (Admin Console, Server Info, Log Files), I am 
>> updating the log file name, apply the logging I want, this time I am 
>> after API and SQL, then pushing Apply. The file names are reset to 
>> old valued and server side logging I applied are dis-applied. In 
>> other words the server sill not accept my request for server logging. 
>> Is this a sign that the server groups are incorrectly configured? 
>> With server groups one server is the main server or the admin server. 
>> Is this
> the fault?
>>
>> Windows 2008 Servers
>> ARS 7.604SP2
>> Server groups with the two servers.
>> Load balancer

Re: How to find out LB pointing which ARS.

[LJ LongWing]

Suresh,
Within Remedy servers, each server should have its own
'Server-Connect-Name'.  You can query the form 'Configuration ARDBC' for
the Server-Connect-Name variable, and get the 'node' name...that'll tell
you what node the LB has you balanced to 'at that moment'...but with most
app lb's configured without sticky bits...you can't guarantee that just
because you are on that server for the call that gives you the results,
will be the same server the next time :)


On Mon, Mar 3, 2014 at 11:23 PM, Suresh Loganathan wrote:

> **
>
> Team,
>
> I need your advices. present ,my project contain 4ARS and 3 Mid Tiers and
> 2 Load Balancer. Need to find out which remedy service currently pointing
> the LB. tried with PING and TRACERT.Can't find out this info.
>
> Can you please help me, how to find the load balancer pointing which ARS.
> need to see with that perfect IP address.
>
> Regards,
>
> Suresh L
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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JOB: Looking for a Chicagoland Remedy Admin/Developer

[Susan Palmer]

Looking for a Chicagoland Remedy Admin/Developer (no remote work) for full
time position.

Our system is fully CUSTOM (no ITSM) born in 2002.  We started at ARS v5
and have upgraded through various ARS versions to ARS 8.1 during our
upgrade last October.  We are Linux with Oracle 11g and two Mid-tier
servers behind a load balancer.  We utilize Crystal Reports Server 2008 and
Designer for 200+ customer reports distributed automatically.

Even though we're custom, the capabilities of the system are extensive
covering everything related to our customers from locations, to finance
approvals, to installations, to equipment, to support.  Other applications
that process data from our customers are tightly integrated and rely on our
Remedy system.  We also serve the help desk side of the business.

You need to want to learn the company processes throughout all departments,
work with all departments to define and implement enhancements, to insure
all enhancements interact with already existing workflow, and to be able to
guide the request process to the best solution. The Remedy system is used
by every department.

It's not just create a form, field, active link or filter type of
position.  It requires ownership of insuring the system is always
functioning and meeting the business needs.  There is never a shortage of
requests and the ability to juggle requests and respond within deadlines is
important.  When we implement an enhancement is needs to be correct and
functioning.

You should have at least ARS v7.5 or newer experience.  Like the detail
aspect of a project, the design aspect, working with the business groups,
and most of all implementing a successful result.

ShopperTrak is a successful, worldwide company with very good benefits.
We're located in the Willis Tower (old Sears) in the Chicago West Loop.  Go
to www.shoppertrak.com to learn more about our company.

Please send your inquiries to
spal...@shoppertrak.com

Susan Palmer
ShopperTrak
233 Wacker St  41st floor
Chicago, IL  60606
312-529-5325

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Re: Mid-tier navigation - killing the confirmation message

[Ray Gellenbeck]

Confirmed, works great.  I just added that run process just before any Open 
Window action and the confirmation popup has been suppressed across the board.  
thanks again.

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Re: Database replication to reporting server

[Mueller, Doug]

Mike,

Two possible strategies:

1) Do as you are doing now and as others have indicated, use archgid to change 
the
   schema ID after create to match the ID on the production system and then turn
   on replication for that table.

2) Just replicate the ENTIRE database.  Don't worry about table by table, 
replicate
   everything -- including metadata tables.  As new tables are added to 
production,
   they should start showing up in the copy (or maybe you need to turn on each 
new
   table with the technique you are using, but all the metadata would be copied
   across so all IDs and everything that are in them will all be OK.  You just 
need
   to be aware that when you change metadata using this strategy, you need to
   restart your reporting AR System server to pick up the changes.  Now, if it 
is
   workflow, you can just ignore it as you are not changing things on the 
reporting
   environment.  But, if it is new forms or fields that you want to report on, 
you
   need to restart to pick up the changed metadata.

Either strategy will work.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Monday, March 03, 2014 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Database replication to reporting server

Hi List,

We have the table-based replication of the SQL production database to reporting 
server.
Our DBAs require to provide them the T.. H.. and B.. table information along to 
the schema name. This works fine for the existing schemas. Replication is the 
real-time.

We have issues with the new tables. In some cases we create remedy form only on 
the production server, and then a month later getting requirement to add the 
same form onto reporting server. Setting the table-based replication is an 
issue because after migration that the table's ID on reporting server (T..,H.., 
B..) may have the different number.

Yes, the best recommendation would be to migrate the new remedy forms to both 
servers at the same time.
Would anybody have the best-practice or the experience recommendation of how to 
simplify setting of the replication process (for SQL database). For instance 
replicate the remedy system tables ("arschema", fields, forms, etc.)

Thank you,
Mike

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MACRO on server

[Mayfield, Andy L.]

I have been away from Remedy for quite a while, so forgive me if this is a 
stupid question.

I have an old MACRO that is called by an Active Link on a form.

I am trying to get the server admin to get this file for me, but I do not 
recall where it's located on the server.

Is there a specific location on the server this MACRO would be located?  I 
don't have access to search for it myself.

Thanks,

Andy L. Mayfield
Protection &Control Field Services
Team Leader - Substation SCADA
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1804


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Re: MACRO on server

[Misi Mladoniczky]

Hi,

If it is a macro within an Active-Link, you can save it to your local hard
drive via ARAdmin.exe. At least the older versions...

If it is something run on the server via runmacro.exe, you should be able to
find the path from where runmacro.exe it is called. Either through a Filter,
Escalation or maybe a cron job on the serer, check how the binary is called.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I have been away from Remedy for quite a while, so forgive me if this is a
> stupid question.
>
> I have an old MACRO that is called by an Active Link on a form.
>
> I am trying to get the server admin to get this file for me, but I do not
> recall where it's located on the server.
>
> Is there a specific location on the server this MACRO would be located?  I
> don't have access to search for it myself.
>
> Thanks,
>
> Andy L. Mayfield
> Protection &Control Field Services
> Team Leader - Substation SCADA
> Linc # 10*19140
> Cell # 205-288-9140
> Office # 205-226-1804
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Database replication to reporting server

[Grooms, Frederick W]

Here is a link to an idea in the communities to enhance Migrator for just this 
type of reason.
https://communities.bmc.com/ideas/3626

Go Vote for it.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Tuesday, March 04, 2014 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Database replication to reporting server

Mike,

Two possible strategies:

1) Do as you are doing now and as others have indicated, use archgid to change 
the
   schema ID after create to match the ID on the production system and then turn
   on replication for that table.

2) Just replicate the ENTIRE database.  Don't worry about table by table, 
replicate
   everything -- including metadata tables.  As new tables are added to 
production,
   they should start showing up in the copy (or maybe you need to turn on each 
new
   table with the technique you are using, but all the metadata would be copied
   across so all IDs and everything that are in them will all be OK.  You just 
need
   to be aware that when you change metadata using this strategy, you need to
   restart your reporting AR System server to pick up the changes.  Now, if it 
is
   workflow, you can just ignore it as you are not changing things on the 
reporting
   environment.  But, if it is new forms or fields that you want to report on, 
you
   need to restart to pick up the changed metadata.

Either strategy will work.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Monday, March 03, 2014 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Database replication to reporting server

Hi List,

We have the table-based replication of the SQL production database to reporting 
server.
Our DBAs require to provide them the T.. H.. and B.. table information along to 
the schema name. This works fine for the existing schemas. Replication is the 
real-time.

We have issues with the new tables. In some cases we create remedy form only on 
the production server, and then a month later getting requirement to add the 
same form onto reporting server. Setting the table-based replication is an 
issue because after migration that the table's ID on reporting server (T..,H.., 
B..) may have the different number.

Yes, the best recommendation would be to migrate the new remedy forms to both 
servers at the same time.
Would anybody have the best-practice or the experience recommendation of how to 
simplify setting of the replication process (for SQL database). For instance 
replicate the remedy system tables ("arschema", fields, forms, etc.)

Thank you,
Mike



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Mid-tier 8.1 and IE 11

[Greg Butzke]

Are there any workarounds for compatibility with these 2? Thanks.

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Re: Mid-tier 8.1 and IE 11

[Susan Palmer]

Use Firefox


On Tue, Mar 4, 2014 at 12:56 PM, Greg Butzke  wrote:

> Are there any workarounds for compatibility with these 2? Thanks.
>
>
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>

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ARERR 8976

[Joe Castleman]

Greetings,

We're occasionally seeing ARERR 8976, "The CC list of the email
notification message cannot exceed 255 bytes." Indeed sometimes (not
always) the data we're trying to put in 'CC' exceeds 255 bytes; I'm trying
to decide what to do about it.

This system runs ARS 8.0, Build 001 201211030845 (I recall that might
actually mean "Build 2"); it's all custom ARS with no OOTB apps.

We have a number of forms that employ similar workflow, whereby a filter's
notify action takes data from a temp field (where the input length = 0
bytes), in the form of one or (usually) more email addresses, and uses this
string for "CC:". ($USER$ goes into "User:", so that will always be exactly
one recipient.)  On the AR System Email Messages form, the 'CC' field (ID
18088) has input length set to 32000 bytes. (Elsewhere, email addresses are
defined as 64 bytes or less.)  None of these specify (nor exceed) 255
bytes, but sure enough, if I go find the problematic Outgoing message in AR
System Email Messages, the data in 'CC' is truncated to 255 bytes, so I
guess this is the built-in ARS workflow (and not input lengths etc.).

I see in the online documentation "Creating a notify action" that the User
parameter is limited to 255 bytes, but it doesn't say anything about CC or
BCC.  I am guessing, though, that CC and BCC are subject to the same
limitations as User.  (It's hard to find documentation on the BMC website
after years of knowing how to find it in the hard copy books, but that's
neither here nor there, except to say that I haven't yet found what ARS
says about CC and BCC.)

Anyone else seen this? If so, were you able to get around it? For now, at
least, I can tell the users (or devise a pop-up message etc.) that if they
need to send to more than 4 or so recipients, then they'll need to do it
via multiple distributions.  But I'd like to devise a permanent solution if
possible and get around the 255 byte limitation. I'm wondering about using
a Push Fields action instead of Notify, and pushing the data to AR System
Email Messages -- unless there's a central setting somewhere that I can
change this for the entire ARS.

Thanks,

Joe Castleman

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Re: Mid-tier 8.1 and IE 11

[Mueller, Doug]

Such a seemingly simple question -- with a somewhat complex answer

There have been some challenges found with IE 11 -- which is why it is listed as
being currently not supported.

However, there are several options:

1) As has been noted by others, one option is to use a different browser and the
   problems with IE 11 don’t matter

2) If on Windows 8 and using IE 11, there are Microsoft bugs that are causing 
the
   problems. The good news is that Microsoft has released a patch for these

   The details and full testing (initial testing shows the problems we know 
about
   look like they are resolved, but we have not completed full regression 
testing)
   are still in progress, but the following URLs point to Microsoft information
   about the patch needed

http://technet.microsoft.com/en-us/security/bulletin/ms14-feb


MS14-010  Cumulative Security Update for Internet Explorer (2909921)
https://technet.microsoft.com/en-us/security/bulletin/ms14-010


3) If on Windows less than 8 and IE 11.  This seem to mostly work although we 
have
   found some issues with Rich Text Format fields.  Testing is still underway 
with
   this combination to determine whether there is a real problem and then to try
   and isolate what that problem is.


So, work continues, but there has been significant movement on the Windows 8 and
IE 11 combination with the Microsoft patch.  There is still no official blanket
support of this browser in all cases because of the various problems that have
been uncovered, but we do think that most cases are now covered.

I hope this advance information is useful,

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Butzke
Sent: Tuesday, March 04, 2014 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Mid-tier 8.1 and IE 11

Are there any workarounds for compatibility with these 2? Thanks.

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Re: ARERR 8976

[Grooms, Frederick W]

We use the Push to the AR System Email Messages form with no problems

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, March 04, 2014 1:40 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 8976

**
Greetings,

We're occasionally seeing ARERR 8976, "The CC list of the email notification 
message cannot exceed 255 bytes." Indeed sometimes (not always) the data we're 
trying to put in 'CC' exceeds 255 bytes; I'm trying to decide what to do about 
it.

This system runs ARS 8.0, Build 001 201211030845 (I recall that might actually 
mean "Build 2"); it's all custom ARS with no OOTB apps.

We have a number of forms that employ similar workflow, whereby a filter's 
notify action takes data from a temp field (where the input length = 0 bytes), 
in the form of one or (usually) more email addresses, and uses this string for 
"CC:". ($USER$ goes into "User:", so that will always be exactly one 
recipient.)  On the AR System Email Messages form, the 'CC' field (ID 18088) 
has input length set to 32000 bytes. (Elsewhere, email addresses are defined as 
64 bytes or less.)  None of these specify (nor exceed) 255 bytes, but sure 
enough, if I go find the problematic Outgoing message in AR System Email 
Messages, the data in 'CC' is truncated to 255 bytes, so I guess this is the 
built-in ARS workflow (and not input lengths etc.).

I see in the online documentation "Creating a notify action" that the User 
parameter is limited to 255 bytes, but it doesn't say anything about CC or BCC. 
 I am guessing, though, that CC and BCC are subject to the same limitations as 
User.  (It's hard to find documentation on the BMC website after years of 
knowing how to find it in the hard copy books, but that's neither here nor 
there, except to say that I haven't yet found what ARS says about CC and BCC.)

Anyone else seen this? If so, were you able to get around it? For now, at 
least, I can tell the users (or devise a pop-up message etc.) that if they need 
to send to more than 4 or so recipients, then they'll need to do it via 
multiple distributions.  But I'd like to devise a permanent solution if 
possible and get around the 255 byte limitation. I'm wondering about using a 
Push Fields action instead of Notify, and pushing the data to AR System Email 
Messages -- unless there's a central setting somewhere that I can change this 
for the entire ARS.

Thanks,

Joe Castleman



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Re: Database replication to reporting server

[Mike Ilmer]

Thank you, Doug and Jason.
This should work.

Mike


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Tuesday, March 04, 2014 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Database replication to reporting server

Mike,

Two possible strategies:

1) Do as you are doing now and as others have indicated, use archgid to change 
the
   schema ID after create to match the ID on the production system and then turn
   on replication for that table.

2) Just replicate the ENTIRE database.  Don't worry about table by table, 
replicate
   everything -- including metadata tables.  As new tables are added to 
production,
   they should start showing up in the copy (or maybe you need to turn on each 
new
   table with the technique you are using, but all the metadata would be copied
   across so all IDs and everything that are in them will all be OK.  You just 
need
   to be aware that when you change metadata using this strategy, you need to
   restart your reporting AR System server to pick up the changes.  Now, if it 
is
   workflow, you can just ignore it as you are not changing things on the 
reporting
   environment.  But, if it is new forms or fields that you want to report on, 
you
   need to restart to pick up the changed metadata.

Either strategy will work.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Monday, March 03, 2014 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Database replication to reporting server

Hi List,

We have the table-based replication of the SQL production database to reporting 
server.
Our DBAs require to provide them the T.. H.. and B.. table information along to 
the schema name. This works fine for the existing schemas. Replication is the 
real-time.

We have issues with the new tables. In some cases we create remedy form only on 
the production server, and then a month later getting requirement to add the 
same form onto reporting server. Setting the table-based replication is an 
issue because after migration that the table's ID on reporting server (T..,H.., 
B..) may have the different number.

Yes, the best recommendation would be to migrate the new remedy forms to both 
servers at the same time.
Would anybody have the best-practice or the experience recommendation of how to 
simplify setting of the replication process (for SQL database). For instance 
replicate the remedy system tables ("arschema", fields, forms, etc.)

Thank you,
Mike

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Re: ARERR 8976

[Brittain, Mark]

Joe,

What you've described in my high point of frustration with Remedy 4, 5, 6. 
Notify limited to 255 characters, and truncates if that number is exceeded. Had 
heard a rumor this would be expanded under 7.something but when we moved to 
7.6.04, it's still there. Sigh

Like Fred says, need to do the push.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, March 04, 2014 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8976

**
We use the Push to the AR System Email Messages form with no problems

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, March 04, 2014 1:40 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 8976

**
Greetings,

We're occasionally seeing ARERR 8976, "The CC list of the email notification 
message cannot exceed 255 bytes." Indeed sometimes (not always) the data we're 
trying to put in 'CC' exceeds 255 bytes; I'm trying to decide what to do about 
it.

This system runs ARS 8.0, Build 001 201211030845 (I recall that might actually 
mean "Build 2"); it's all custom ARS with no OOTB apps.

We have a number of forms that employ similar workflow, whereby a filter's 
notify action takes data from a temp field (where the input length = 0 bytes), 
in the form of one or (usually) more email addresses, and uses this string for 
"CC:". ($USER$ goes into "User:", so that will always be exactly one 
recipient.)  On the AR System Email Messages form, the 'CC' field (ID 18088) 
has input length set to 32000 bytes. (Elsewhere, email addresses are defined as 
64 bytes or less.)  None of these specify (nor exceed) 255 bytes, but sure 
enough, if I go find the problematic Outgoing message in AR System Email 
Messages, the data in 'CC' is truncated to 255 bytes, so I guess this is the 
built-in ARS workflow (and not input lengths etc.).

I see in the online documentation "Creating a notify action" that the User 
parameter is limited to 255 bytes, but it doesn't say anything about CC or BCC. 
 I am guessing, though, that CC and BCC are subject to the same limitations as 
User.  (It's hard to find documentation on the BMC website after years of 
knowing how to find it in the hard copy books, but that's neither here nor 
there, except to say that I haven't yet found what ARS says about CC and BCC.)

Anyone else seen this? If so, were you able to get around it? For now, at 
least, I can tell the users (or devise a pop-up message etc.) that if they need 
to send to more than 4 or so recipients, then they'll need to do it via 
multiple distributions.  But I'd like to devise a permanent solution if 
possible and get around the 255 byte limitation. I'm wondering about using a 
Push Fields action instead of Notify, and pushing the data to AR System Email 
Messages -- unless there's a central setting somewhere that I can change this 
for the entire ARS.

Thanks,

Joe Castleman


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Re: 7.6.04 midtier Connect settings

[mahmoud mahdy]

Dears,
I received a valuable info about increasing max connections per server, I 
already duplicated my server RAM, but how can I increase the server heap?
Thanks

Date: Thu, 27 Feb 2014 17:02:11 -0500
From: jdso...@shyle.net
Subject: Re: 7.6.04 midtier Connect settings
To: arslist@ARSLIST.ORG

**
















It will consume as much as you set your max
value of your JVM to be. Tomcat by itself does not have any max number that I
am aware of – that’s something to look up in the online Apache documentation.
So if you allocate 12 GB of memory to your system and set your max value of
your JVM to be 6 GB, yes your Tomcat instance could reach that maximum value.

 

Take this next bit of information with a
little pinch of salt – it may not be true today. Many years ago, I had heard
that each connection when using the Mid-Tier uses about 2 MB of memory. This
was many many years ago so that number could well have risen to 10 times that
amount. It is something you could try asking BMC Support (Mid-Tier team) if
they have a specific number for that for the most current version that you are
working on. They probably do have a statistic on that.

 

Joe

 









From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
mahmoud mahdy

Sent: Thursday, February 27, 2014
6:24 AM

To: arslist@ARSLIST.ORG

Subject: Re: 7.6.04 midtier
Connect settings



 



Dears,

suppose that I will increase memory to be doubled and also increase heap.

will tomcat double consume  the memory for example now tomcat
consumes 2GB from 6 GB when double memory to be 12 GB the consumption will be
4GB?.

also, what is the maximum concurrent users for Tomcat?.

is there any configuration should be done to limit Tomcat memory consumption?







Date: Wed, 26 Feb 2014 17:10:53 -0500

From: jdso...@shyle.net

Subject: Re: 7.6.04 midtier Connect settings

To: arslist@ARSLIST.ORG



** 



First off its number of connections not
number of users. You could have 100 users, but 20 concurrent connections, not
100.

 

If an additional connection is attempted
when all available are used, it will be refused until one is available.

 

To answer your second question about what
happens with increasing the number of connection – the direct impact is it
would require larger heap size, more memory. For 200 connections, you might
need to double your numbers.

 

Joe

 









From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
mahmoud mahdy

Sent: Wednesday, February 26, 2014
4:21 PM

To: arslist@ARSLIST.ORG

Subject: 7.6.04 midtier Connect
settings



 



Dears,

we configured our midtier as below:-

configuration tool-> connection settings-> maximum connections
per server =80.

Please advise what will happen if user number (81) try to connect
also, can we increase the value of "maximum connections per
server" to be 200 for example and what is the impact?.

Note:- we are on 7.6.04 SP4 and Tomcat 6.5

Thanks





_ARSlist: "Where the Answers Are" and have been
for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20
years_ 








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Why no phasing in Active Linsk and Escalations

[Sweety]

Hello Experts,

Why don't we have any phasing in Active Linsk and Escalations ? Initially I 
though we don't have phasing in active link because its client based but later 
stuck with escaltion. Escalations are server based then why they don't have 
phases in them?

Does anybody has an answer for this ? I know its sounds foolish question and 
some may ask me to read the documents but I can't answer in the documentation 
or in KB.

Thanking for your inputs in advance.

Regards,
Sweety

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Re: Server plugin alias error

[William Rentfrow]

I finally fixed this.

The fix was to restart the server at the OS level.  Something was "stuck" in 
memory, for lack of a better explanation.  I've asked BMC if there are any 
known memory leaks related to the plugin server.



From: William Rentfrow
Sent: Friday, February 28, 2014 10:31 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Server plugin alias error

I should have mentioned that the bad server name reference in the plugin error 
(CAT1) is the actual name of the load balancer name this server was wrongly 
installed with.

Does the installer ever generate things like jar files on the fly and embed the 
server name?  I assume not...but...I've been wrong before.

From: William Rentfrow
Sent: Friday, February 28, 2014 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Server plugin alias error

Happy Friday arslisters -

I have a weird problem.  We are building out some new servers to add to a 
server group - the load balancer name (changed to CAT1 in the references below 
was put in instead of the server name during one install.  No big deal - we 
just had to update the appropriate conf and XML files, startup scripts, etc.

And everything works - except this - this error shows up in the 
AtriumPluginSvr.log file.  The server name CAT1 is wrong, and the port is 
wrong.  It should be a different name, and port 9556, not 2165:

Feb 28 2014 10:02:13.636 ERROR (  ?:?) - Connects 
to CAT1:2165 through Java Rpc failed with: ERROR (90): Message not in catalog; 
Message number = 90; Connection refused CAT1:2165
Feb 28 2014 10:02:13.667 ERROR (  ?:?) - Message 
not in catalog; Message number = 8756BMC.FILTERAPI.NOE
java.lang.NullPointerException
at com.bmc.noe.plugin.ConnectionPoolManager.(Unknown Source)
at 
com.bmc.noe.plugin.ConnectionPoolManager.createConnPoolManager(Unknown Source)
at com.bmc.noe.plugin.NOEPluginServer.initialize(Unknown Source)
at com.bmc.arsys.pluginsvr.plugins.g.a(Unknown Source)
at com.bmc.arsys.pluginsvr.plugins.g.loadPlugin(Unknown Source)
at com.bmc.arsys.pluginsvr.plugins.g.instantiateAllPlugins(Unknown 
Source)
at com.bmc.arsys.pluginsvr.plugins.g.(Unknown Source)
at 
com.bmc.arsys.pluginsvr.ARPluginSvrThreadLocalStorageBlock.(Unknown 
Source)
at com.bmc.arsys.pluginsvr.d.b.a(Unknown Source)
at com.bmc.arsys.pluginsvr.d.b.beforeExecute(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown 
Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Feb 28 2014 10:02:13.667 ERROR (  ?:?) - Message 
not in catalog; Message number = 8756BMC.FILTERAPI.NOE

Okay, so that's fine - but there's only two places I know of where the server 
name/port is specified.  One is ar.conf - here's the relevant line from ar.conf 
(and I made sure there was only one line referencing this):

Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE server1:9556
(server1 is a placeholder name, had to replace the real name).

The BMC.FILTERAPI.NOE is defined in the //AtriumCore/cmdb/plugins/shared/pluginsvr_config.xml - and it exists there, 
like this.  I grepped and it is not located anywhere else.

You'll notice I have the over rides values commented out.  When I have these 
uncommented everything works as expected.But that configuration is 
different than the other servers.  I'd prefer they match.


BMC.FILTERAPI.NOE
FilterAPI
JAVA

/ritsm/qritsm/a00/apps/AtriumCore/cmdb/plugins/noe/noeplugin7604.jar
com.bmc.noe.plugin.NOEPluginServer
/ritsm/qritsm/a00/apps/AtriumCore/cmdb/sdk/bin
/ritsm/qritsm/a00/apps/AtriumCore/cmdb/plugins/noe







I can't for the life of me figure out where it is getting the wrong server name 
reference.  I've looked in all of the other pluginsvr_config.xml files I can 
find.  I have looked in every *.sh startup script I could find.  I checked 
ar.conf, armonitor.conf, and everything I can think of.  And bounced the server 
lots.

It's really bizarre that it's just the one plugin doing this too.  If it was 
all of them I'd be more okay with this problem.


William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056


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Re: MACRO on server

[Jason Miller]

It has been a while but if I remember correctly with a run macro the macro
definition was embedded in the AL definition.  In the Admin Tool you would
save the macro to disk from the AL itself (similar to an embedded .arr
report definition). I don't remember if macros were supported after 7.5 so
I am not sure Dev Studio ever had this capability.

One other thought is if you export the AL to a def file you might be able
to copy the macro section in a text editor and past it to a new file
(slightly rings a bell).

Jason
On Mar 4, 2014 9:59 AM, "Mayfield, Andy L."  wrote:

> **
>
> I have been away from Remedy for quite a while, so forgive me if this is a
> stupid question.
>
>
>
> I have an old MACRO that is called by an Active Link on a form.
>
>
>
> I am trying to get the server admin to get this file for me, but I do not
> recall where it's located on the server.
>
>
>
> Is there a specific location on the server this MACRO would be located?  I
> don't have access to search for it myself.
>
>
>
> Thanks,
>
>
>
> *Andy L. Mayfield*
>
> *Protection &Control Field Services*
>
> *Team Leader - Substation SCADA*
>
> *Linc # 10*19140*
>
> *Cell # 205-288-9140 <205-288-9140>*
>
> *Office # 205-226-1804 <205-226-1804>*
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Unable to set server side logging....ARS 7.604

[Joe D'Souza]

Yeah I know the JVM is not involved with the administration plugin.

The plugin does use JRE to display the data and work with the plugin. What I
meant was that the JRE might not be able to recognize long file or directory
names.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, March 04, 2014 3:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to set server side loggingARS 7.604

Hi,

The JVM would not be involved at all in setting the server side log path.

The standard path for the logs in Windows is something like "C:\Program
Files\AR System\Server\Db\". It is just no way that these kind of paths
would
have a problem working.

Ok instead of Apply just adds the close of the Windows. It is the same thing
as pressing Apply and then closing the Window manually.

Best Regards - Misi, RRR AB, http://rrr.se

> LJ suggested the use of the Ok button instead of Apply - try that. I had
> never noticed that bug, but if LJ says there is a bug around that, it must
> be true.
>
> If it does not work even after suggestions he gave, try using short DOS
file
> names in the path (8 character names) instead of the full windows file
name.
> I recall one version of Java had a problem with windows file names when
> starting the JVM. It could potentially be that issue where the JVM
> supporting the administration plugin, does not recognize windows full file
> names.
>
> Cheers
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
> Sent: Monday, March 03, 2014 8:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to set server side loggingARS 7.604
>
> @Misi Thanks. This is what I have tired. Change the file name, hit apply.
> (The file names are then reset.) Close the window. Go back to server
> information, log file tab, the file name are still the old names and not
> what I changed it to.
> At one point I deleted the files on the server. Re-opened the server
window.
> It allowed me to start logging but it did not allow me to change the file
> names.
>
> Strange .
>
> "You have to do it on all servers"! My understanding with server groups -
is
> that you can only have one admin server. The config settings is then
> executed and the config settings are then hold on the admin server. Config
> settings on none-admin servers within a server groups are then ignored.
The
> config setting on the none-admin servers will only apply when/if the
server
> takes out of the servers group. This made me think that the issue I got is
> related to the server group settings.
>
> What am I missing?
>
> @Joe. AR Server is started with a windows account with admin right to the
> servers. The user got full access and the permissions needed.
>
> Thanks,
> Terje
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Monday, March 03, 2014 12:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to set server side loggingARS 7.604
>
> Hi,
>
> This is not related to server groups, but you have to do it on all
servers.
>
> When you change the name of a log file and press "Apply", it is stored to
> the server, but if you then uncheck and press "Apply" again, the log file
> name reverts back to the original value. I think it has somehow been
stored
> on the client side.
>
> The solution is to close and reopen the Server Information form between
each
> "Apply".
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I have seen this issue a few times on our test servers. When setting
>> server side logging (Admin Console, Server Info, Log Files), I am
>> updating the log file name, apply the logging I want, this time I am
>> after API and SQL, then pushing Apply. The file names are reset to old
>> valued and server side logging I applied are dis-applied. In other
>> words the server sill not accept my request for server logging. Is
>> this a sign that the server groups are incorrectly configured? With
>> server groups one server is the main server or the admin server. Is this
> the fault?
>>
>> Windows 2008 Servers
>> ARS 7.604SP2
>> Server groups with the two servers.
>> Load balancer.
>>
>> Thanks,
>> Terje
>>
>>
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>> "Where the Answers Are, and have been for 20 years"
>>
>
>

Re: Why no phasing in Active Linsk and Escalations

[William Rentfrow]

Escalations don't need phasing.

Phasing is used so data is processed in the correct way.  First you do your set 
fields lookups and calculations.  Second you process other actions - and then 
you finally save the data, more or less.

Probably 95% of the escalations that are OOB run against a certain form for 
qualifying data.  For example, against HPD:Help Desk where 'Status'="Resolved". 
 Then they do something to the data like set Status = "Closed".

That of course kicks off all of the "On Modify" filters in the HPD:Help Desk 
form, which means phasing is invoked.

So when escalations process data they depend on filter phasing.  When they are 
doing other stuff (command line Run Processes, direct SQL, etc) phasing is not 
needed.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Tuesday, March 04, 2014 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Why no phasing in Active Linsk and Escalations

Hello Experts,

Why don't we have any phasing in Active Linsk and Escalations ? Initially I 
though we don't have phasing in active link because its client based but later 
stuck with escaltion. Escalations are server based then why they don't have 
phases in them?

Does anybody has an answer for this ? I know its sounds foolish question and 
some may ask me to read the documents but I can't answer in the documentation 
or in KB.

Thanking for your inputs in advance.

Regards,
Sweety

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-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4335 / Virus Database: 3705/7143 - Release Date: 03/02/14

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JOB: Looking for a Junior / Intermediate Remedy Developer

[BradRemedy]

Hi All

We are looking for a junior remedy developer to compliment our current
development team. The position is based in Durban, South Africa.

if you are interested please can you send a CV to bradley.mur...@derivco.com



It would also be appreciated if you could pass this on to any other
developers who may be interested in this role.



The Remedy development role is:

   - Administrative support cover
   - Remedy development
   - Documentation
   - Ad-hoc business analysis consultation
   - Code reviews and performance tuning
   - maintenance
   - Designing, Developing, Testing and implementing BA specifications

*Behaviour:*

   - Client focus
   - Communication
   - Continuous learning and improvement
   - Contributing to Team Success
   - Displays Company Values
   - Managing Work (includes time management)
   - Stress tolerance

*Required Qualifications:*

   - Relevant Degree or Diploma

*Required Skills:*

   - Reporting and analytical skills
   - 4 - 6 years customer service experience
   - Project Management skills
   - Problem solving ability
   - Ability to work independently or as part of a team
   - SQL
   - MS Office
   - +- 2 Years Remedy development skills

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Unable to log into ARS 7.5

[Rajiv Nakkana]

Hi Everyone,

We have performed Development Environment Refresh and from that moment we are 
unable to log into User Tool, Developer Studio or Midtier.

ARS version is 7.5.007
ITSM: 7.6.03

Please find the attached ar.cfg and arerror log.

Please let me know how to Proceed further, as we are going nowhere right now.

Thanks,
Rajiv N



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ar.cfg
Description: Binary data


arerror.log
Description: Binary data

Re: How to find out LB pointing which ARS.

[Suresh Loganathan]

LongWing,

Appreciate it. it worked. Thanks for your timely help.

Regards,

Suresh L
 On Mar 4, 2014 7:46 PM, "LJ LongWing"  wrote:

> **
> Suresh,
> Within Remedy servers, each server should have its own
> 'Server-Connect-Name'.  You can query the form 'Configuration ARDBC' for
> the Server-Connect-Name variable, and get the 'node' name...that'll tell
> you what node the LB has you balanced to 'at that moment'...but with most
> app lb's configured without sticky bits...you can't guarantee that just
> because you are on that server for the call that gives you the results,
> will be the same server the next time :)
>
>
> On Mon, Mar 3, 2014 at 11:23 PM, Suresh Loganathan 
> wrote:
>
>> **
>>
>> Team,
>>
>> I need your advices. present ,my project contain 4ARS and 3 Mid Tiers and
>> 2 Load Balancer. Need to find out which remedy service currently pointing
>> the LB. tried with PING and TRACERT.Can't find out this info.
>>
>> Can you please help me, how to find the load balancer pointing which ARS.
>> need to see with that perfect IP address.
>>
>> Regards,
>>
>> Suresh L
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Mid-tier 8.1 and IE 11

[John Baker]

The link (MS 2909921) is another set of IE security holes that have been
patched. That's security, not functionality. The following seems to be
the problem with browser compatibility, ie lots of different JS files
and not a single cross browser implementation:

 find . -name ClientCore.js
./moz_noopt/javascript/ClientCore.js
./moz/javascript/ClientCore.js
./saf_noopt/javascript/ClientCore.js
./ie_noopt/javascript_ie9/ClientCore.js
./ie_noopt/javascript_ie11/ClientCore.js
./ie_noopt/javascript_ie10/ClientCore.js
./ie_noopt/javascript_ie8/ClientCore.js
./ie/javascript_ie9/ClientCore.js
./ie/javascript_ie11/ClientCore.js
./ie/javascript_ie10/ClientCore.js
./ie/javascript_ie8/ClientCore.js

This practice has not been common for a decade or so. I really hope
engineering are not trying to maintain all those versions! But diffing
them suggests they are, ie.

diff ./ie_noopt/javascript_ie11/ClientCore.js
./ie_noopt/javascript_ie10/ClientCore.js

< e.style.opacity=".20"; e.style.filter =
"progid:DXImageTransform.Microsoft.Alpha(Opacity=20)";
---
> e.style.opacity = ".20";

Styling goes in the stylesheet - not the Javascript!

> try
> {
> window.event.keyCode=arg;   
> }
> catch (e)
> {}

Wait, this isn't right. The javascript catches the error and throws it
away without logging to console. So I looked harder:

grep "catch" ./ie_noopt/javascript_ie11/ClientCore.js| wc -l
137

137 catch statements? Well, I guess that's error handling. I wonder what
they do:

grep "catch" ./ie_noopt/javascript_ie11/ClientCore.js
}catch(ex){}
} catch(ex){}
} catch(ex){}
...

(and it goes on.)

So, someone has been "solving" bugs in Mid Tier by catching the
exception, throwing it away, and carrying on regardless.

In summary, IE11 has nothing to do with the problem - IE isn't such a
bad browser now-a-days. The problem is the quality of the Javascript.

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Re: Unable to log into ARS 7.5

[Joe D'Souza]

The last error reported after about 20 minutes after the last successful
operation is:

Tue Mar 04 23:59:29 2014  Distrib : AR System Server is not currently
available -- will retry connection (ARDSWARN 3004)

Looks like your AR System Server has terminated.

This could be because of many reasons. But because I see a invalid login to
the Oracle database error earlier on in your log file yesterday, I suspect
someone or something is changing the ARSystem database password from outside
the AR System administration console that could be causing this.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana
Sent: Wednesday, March 05, 2014 12:35 AM
To: arslist@ARSLIST.ORG
Subject: Unable to log into ARS 7.5

Hi Everyone,

We have performed Development Environment Refresh and from that moment we
are unable to log into User Tool, Developer Studio or Midtier.

ARS version is 7.5.007
ITSM: 7.6.03

Please find the attached ar.cfg and arerror log.

Please let me know how to Proceed further, as we are going nowhere right
now.

Thanks,
Rajiv N

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