Company Access issue for User through LDAP

[Sumit Vasudev]

Hi Experts,

I am facing one issue with People records. Records are created in People form 
through LDAP.
All the people have "Unrestricted Access" selected through the filter which is 
sending records from "Staging" Form to "People" Form.

But when logged in through that people profile, User didn't have access to any 
company.

When I deselect the "Unrestricted Access" check box from People form and save 
the record and again select "Unrestricted Access" through People form and save 
the record, then issue get resolve and people will get access to all the 
companies.

Can anyone please explain me, why this uneven behavior when "Unrestricted 
Access" is set from filter Push field action,
User din't get access to the Company but when same thing did from people form 
User will get access for the Company.

Regards,
Sumit Vasudev

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Re: Currency table and Index table for a form

[Sweety Khanna]

Hey Misi thanks for responding. I know how to find the tables from
database and I also know how to use ar schema metadata form.

Just wanted to know if ar system really creates individual tables for
each regular form when we add a currency fields.

As per your comments we it seems there is only a single table which
stores indexes for all form - Please confirm this.

Thank you Misi.

On 3/6/14, Misi Mladoniczky  wrote:
> Hi,
>
> The two main currency forms are:
> AR System Currency Codes - allowed currencies of your system
> AR System Currency Ratios - dates and exchange rate
>
> To find out which table things are stored in, you can check the form "AR
> System Metadata: arschema", or the arschema-table directly. It contain a
> mapping between the Name and the SchemaId.
>
> The SchemaId is a number, for example 123. This means that the man table of
> the form is T123. Note that the numbers for a specific form varies between
> systems.
>
> All normal forms has at least one index for the request id field. They can
> also have more indexes defined through Developer Studio under form
> properties.
> You can also find these indexes in the form "AR System Metadata:
> schema_index"
> table or the corresponding table schema_index.
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi List,
>>
>> It is given in the docs as currency table under that they gave an
>> explanation
>> for a currency field. Just wondering does currency table really exist? I
>> don't
>> think so. Correct me I am thinking wrong.
>>
>> https://docs.bmc.com/docs/display/public/ars81/The+currency+table+for+a+form
>>
>> One more thing how can I find the index table for a corresponding form?
>> Does
>> AR System creates a separate index table for each regular form?
>>
>> Mercy,
>> Sweety.
>>
>> ___
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>>
>
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Re: Currency table and Index table for a form

[Misi Mladoniczky]

Hi,

The two main currency forms are:
AR System Currency Codes - allowed currencies of your system
AR System Currency Ratios - dates and exchange rate

To find out which table things are stored in, you can check the form "AR
System Metadata: arschema", or the arschema-table directly. It contain a
mapping between the Name and the SchemaId.

The SchemaId is a number, for example 123. This means that the man table of
the form is T123. Note that the numbers for a specific form varies between
systems.

All normal forms has at least one index for the request id field. They can
also have more indexes defined through Developer Studio under form properties.
You can also find these indexes in the form "AR System Metadata: schema_index"
table or the corresponding table schema_index.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi List,
>
> It is given in the docs as currency table under that they gave an explanation
> for a currency field. Just wondering does currency table really exist? I don't
> think so. Correct me I am thinking wrong.
>
> https://docs.bmc.com/docs/display/public/ars81/The+currency+table+for+a+form
>
> One more thing how can I find the index table for a corresponding form? Does
> AR System creates a separate index table for each regular form?
>
> Mercy,
> Sweety.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Currency table and Index table for a form

[Sweety]

Hi List,

It is given in the docs as currency table under that they gave an explanation 
for a currency field. Just wondering does currency table really exist? I don't 
think so. Correct me I am thinking wrong.

https://docs.bmc.com/docs/display/public/ars81/The+currency+table+for+a+form

One more thing how can I find the index table for a corresponding form? Does AR 
System creates a separate index table for each regular form?

Mercy,
Sweety.

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BPCU Question

[Chad Wilhelm]

Hello,

What is the command in BPCU to exclude single forms or form prefix?  Does this 
require the obj-filter-lst_template to be filled out?

Thank You,

Chad Wilhelm
CareTech Solutions
Office: (248) 823-0177
Cell: (219) 617-5923

[cid:image007.png@01CF3958.5352BBF0]
Helping extraordinary people do extraordinary things

[cid:image008.png@01CF3958.5352BBF0]


[cid:image009.jpg@01CF3958.5352BBF0]
Best in KLAS
Extensive IT Outsourcing
2013, 2011, 2010, 2009 & 2008
Partial IT Outsourcing
2013 & 2012




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<><><>

Re: Adding Permissions and Functional Roles

[Warren R. Baltimore II]

Thank you all!  Tauf, that looks like the way to go for me

On Thu, Mar 6, 2014 at 1:00 PM, Tauf Chowdhury  wrote:

> Just be sure to capture the workflow for any set fields operations that
> aren't obvious
>
> Sent from my iPhone
>
> > On Mar 6, 2014, at 9:57 AM, "Roney Samuel Varghese." 
> wrote:
> >
> > You can skillfully 😉 add the permissions using the CTM:People
> Permission group form. It might need some effort on your part to figure it
> out but it's not too difficult.
> >
> > Regards,
> > Roney Samuel Varghese
> >
> > Sent from my iPhone
> >
> >> On Mar 6, 2014, at 10:37 AM, "Warren R. Baltimore II" <
> warrenbaltim...@gmail.com> wrote:
> >>
> >> **
> >> I've got a problem that I'm afraid could have been avoided with better
> planning on my part.
> >>
> >> ARS 7.6.04 Patch 5
> >> ITSM 7.6.04
> >>
> >> We have about 8000 Users that were loaded into our CTM:People form
> before we knew what groups they would be members of as well as the
> permissions they would need.
> >>
> >> Of the 8000, only about 300 are actual support people.
> >>
> >> I had originally thought that I could just create the templates and
> associate an individual via the templates.  What I didn't know (I've been
> using ITSM 5.5 for the last 5 years, so this is all very new to me), is
> that if I did that, it would overwrite all of the individuals information
> (phone, address, etc.).
> >>
> >> I've tried identifying something to help me in the manual, but I'm
> afraid I just haven't been able to spend as much time as I need
> >>
> >> Is there something I'm missing here?  Is there a way to go back and
> associate everyone with all of the Access/Permission groups and Support
> Groups/Functional Roles that doesn't require to me go to each individual
> and add it manually?
> >>
> >> Ideas are greatly appreciated!
> >>
> >> Thanks in advance!
> >>
> >> --
> >> Warren R. Baltimore II
> >> Remedy Developer
> >> 410-533-5367
> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Change Template - Authoring group limitation

[Ben Chernys]

It should be no problem.  They are a separate record.  That should alleviate
enough risk that you should try it - at least on a dev environment.  Of
course, you may run into issues with GUI elements (table field not chunked
etc) but that risk seems to be getting lower over the releases.  I've done
lots but I would guess no more than 100.  I just sometimes see them as they
zoom by -  you know 92 of 97, 93 of 97, etc. J

 

Cheers

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

 

Check out Software Tool House's free Diary Editor and our Freebies Section
for an ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS / ITSM Data tool, lets you automate your
imports, migrations, in no time at all, without programming, without staging
forms, without merge workflow. 

 

Pre ITSM 7.6.04?  Clarify?  Roll-your-own?  No problem!


  http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: March-06-14 15:35
To: arslist@ARSLIST.ORG
Subject: Change Template - Authoring group limitation

 

** 

Team,

Recently, working on change template. In that, authoring group have any
limitation? if yes, can you please share the limition detail.

I need to update 1000+ authoring group for single change template.

Yours  comment will helpful before doing this activity.

Regards,

Suresh Loganthan.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3462 / Virus Database: 3705/7155 - Release Date: 03/05/14


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<>

smime.p7s
Description: S/MIME cryptographic signature

Re: Unable to set server side logging....ARS 7.604

[Ben Chernys]

There’s been so much about this, I decided to pipe in with: for Meta-Update 
customers, one of the samples sets server logging on.

You would just point the script at each server and turn it on.  Or even better, 
repeat the two lines for each server in a batch file.

Cheers

Ben

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: 
Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

 

Check out Software Tool House's free Diary Editor and out FreebiesSection for a 
ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 


  http://www.softwaretoolhouse.com/  

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: March-04-14 09:11
To: arslist@ARSLIST.ORG
Subject: Re: Unable to set server side loggingARS 7.604

 

Hi,

 

The JVM would not be involved at all in setting the server side log path.

 

The standard path for the logs in Windows is something like "C:\Program 
Files\AR System\Server\Db\". It is just no way that these kind of paths would 
have a problem working.

 

Ok instead of Apply just adds the close of the Windows. It is the same thing as 
pressing Apply and then closing the Window manually.

 

Best Regards - Misi, RRR AB,   http://rrr.se

 

> LJ suggested the use of the Ok button instead of Apply - try that. I 

> had never noticed that bug, but if LJ says there is a bug around that, 

> it must be true.

> 

> If it does not work even after suggestions he gave, try using short 

> DOS file names in the path (8 character names) instead of the full windows 
> file name.

> I recall one version of Java had a problem with windows file names 

> when starting the JVM. It could potentially be that issue where the 

> JVM supporting the administration plugin, does not recognize windows 

> full file names.

> 

> Cheers

> 

> Joe

> 

> -Original Message-

> From: Action Request System discussion list(ARSList) 

> [  mailto:arslist@ARSLIST.ORG] On Behalf Of Terje 
> Moglestue

> Sent: Monday, March 03, 2014 8:18 AM

> To:   arslist@ARSLIST.ORG

> Subject: Re: Unable to set server side loggingARS 7.604

> 

> @Misi Thanks. This is what I have tired. Change the file name, hit apply.

> (The file names are then reset.) Close the window. Go back to server 

> information, log file tab, the file name are still the old names and 

> not what I changed it to.

> At one point I deleted the files on the server. Re-opened the server window.

> It allowed me to start logging but it did not allow me to change the 

> file names.

> 

> Strange .

> 

> "You have to do it on all servers"! My understanding with server 

> groups - is that you can only have one admin server. The config 

> settings is then executed and the config settings are then hold on the 

> admin server. Config settings on none-admin servers within a server 

> groups are then ignored. The config setting on the none-admin servers 

> will only apply when/if the server takes out of the servers group. 

> This made me think that the issue I got is related to the server group 
> settings.

> 

> What am I missing?

> 

> @Joe. AR Server is started with a windows account with admin right to 

> the servers. The user got full access and the permissions needed.

> 

> Thanks,

> Terje

> 

> -Original Message-

> From: Action Request System discussion list(ARSList) 

> [  mailto:arslist@ARSLIST.ORG] On Behalf Of Misi 
> Mladoniczky

> Sent: Monday, March 03, 2014 12:44 PM

> To:   arslist@ARSLIST.ORG

> Subject: Re: Unable to set server side loggingARS 7.604

> 

> Hi,

> 

> This is not related to server groups, but you have to do it on all servers.

> 

> When you change the name of a log file and press "Apply", it is stored 

> to the server, but if you then uncheck and press "Apply" again, the 

> log file name reverts back to the original value. I think it has 

> somehow been stored on the client side.

> 

> The solution is to close and reopen the Server Information form 

> between each "Apply".

> 

> Best Regards - Misi, RRR AB,   http://www.rrr.se 
> (ARSList MVP 

> 2011)

> 

> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):

> * RRR|License - Not enough Remedy licenses? Save money by optimizing.

> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.

Re: Scheduled Web(Birt) Report throws exceptions for unqualifed search

[Hristo Ninov]

Hi Lisa,

Thanks for your response.

My system is set up to not accept unqualified searches.
Running this report is possible both from Birt Designer and manually from 
Remedy Report Console.
There is a qual inside the report 1=1, maybe your suggestion is better - to use 
the Request ID.
I am a little bit suspicious  because I only can't run the report when it is 
scheduled, but I'll give it a try using Request ID qual.

Regards,
Hristo

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Re: Adding Permissions and Functional Roles

[Tauf Chowdhury]

Just be sure to capture the workflow for any set fields operations that aren't 
obvious

Sent from my iPhone

> On Mar 6, 2014, at 9:57 AM, "Roney Samuel Varghese."  
> wrote:
> 
> You can skillfully 😉 add the permissions using the CTM:People Permission 
> group form. It might need some effort on your part to figure it out but it's 
> not too difficult. 
> 
> Regards,
> Roney Samuel Varghese
> 
> Sent from my iPhone
> 
>> On Mar 6, 2014, at 10:37 AM, "Warren R. Baltimore II" 
>>  wrote:
>> 
>> **
>> I've got a problem that I'm afraid could have been avoided with better 
>> planning on my part.
>> 
>> ARS 7.6.04 Patch 5
>> ITSM 7.6.04
>> 
>> We have about 8000 Users that were loaded into our CTM:People form before we 
>> knew what groups they would be members of as well as the permissions they 
>> would need.
>> 
>> Of the 8000, only about 300 are actual support people.
>> 
>> I had originally thought that I could just create the templates and 
>> associate an individual via the templates.  What I didn't know (I've been 
>> using ITSM 5.5 for the last 5 years, so this is all very new to me), is that 
>> if I did that, it would overwrite all of the individuals information (phone, 
>> address, etc.).
>> 
>> I've tried identifying something to help me in the manual, but I'm afraid I 
>> just haven't been able to spend as much time as I need
>> 
>> Is there something I'm missing here?  Is there a way to go back and 
>> associate everyone with all of the Access/Permission groups and Support 
>> Groups/Functional Roles that doesn't require to me go to each individual and 
>> add it manually?
>> 
>> Ideas are greatly appreciated!
>> 
>> Thanks in advance!
>> 
>> -- 
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: Adding Permissions and Functional Roles

[Roney Samuel Varghese.]

You can skillfully 😉 add the permissions using the CTM:People Permission group 
form. It might need some effort on your part to figure it out but it's not too 
difficult. 

Regards,
Roney Samuel Varghese

Sent from my iPhone

> On Mar 6, 2014, at 10:37 AM, "Warren R. Baltimore II" 
>  wrote:
> 
> **
> I've got a problem that I'm afraid could have been avoided with better 
> planning on my part.
>  
> ARS 7.6.04 Patch 5
> ITSM 7.6.04
>  
> We have about 8000 Users that were loaded into our CTM:People form before we 
> knew what groups they would be members of as well as the permissions they 
> would need.
>  
> Of the 8000, only about 300 are actual support people.
>  
> I had originally thought that I could just create the templates and associate 
> an individual via the templates.  What I didn't know (I've been using ITSM 
> 5.5 for the last 5 years, so this is all very new to me), is that if I did 
> that, it would overwrite all of the individuals information (phone, address, 
> etc.).
>  
> I've tried identifying something to help me in the manual, but I'm afraid I 
> just haven't been able to spend as much time as I need
>  
> Is there something I'm missing here?  Is there a way to go back and associate 
> everyone with all of the Access/Permission groups and Support 
> Groups/Functional Roles that doesn't require to me go to each individual and 
> add it manually?
>  
> Ideas are greatly appreciated!
>  
> Thanks in advance!
> 
> -- 
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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ADV: WWRUG14IN only weeks away!

[dan]

We have now added an Evening With Engineering on the Thursday, of course
hosted by Doug Mueller.

 

If you are in India, it is the conference to go to this year,

(unless of course your company can send you to Florida in October for
BMC:Engage).

 

Three days of in depth sessions on the latest in the BMC Remedy ITSM world.

 

Bengaluru, India March 27-29th.

 

We still have a few booths left for sponsors, already confirmed:

 

Unisys - our Cornerstone Sponsor

BMC - a Gold Sponsor

Kinetic Data and InputZero - will be there as a Silver Sponsor

(others will be announced shortly)

 

For all the latest information, the schedule, sessions being given, who our
Keynotes are, go to www.ibrug.com  

 

The value for money is tremendous, and you can attend the first ever WWRUG
event in India!

 

Looking forward to meeting everyone.

 

Daniel

Chairman WWRUG14IN


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Re: Adding Permissions and Functional Roles

[Roger Justice]

The DMT solution does not support updating of existing records, Effective 
Technologies includes this capability and can use different fields as the 
primary key such as login ID or Corporate ID. You could create a new form that 
you could the new information into for group membership and permissions, you 
can review the DMT spreadsheet to review how to create a profile that also 
includes permission and functional roles to determing hoe you could then create 
profiles in ITSM to review how the workflow works.

I have provided some thoughts and I expect the list to give your more 
suggestions.



-Original Message-
From: Warren R. Baltimore II 
To: arslist 
Sent: Thu, Mar 6, 2014 11:37 am
Subject: Adding Permissions and Functional Roles


** 
I've got a problem that I'm afraid could have been avoided with better planning 
on my part.
 
ARS 7.6.04 Patch 5
ITSM 7.6.04
 
We have about 8000 Users that were loaded into our CTM:People form before we 
knew what groups they would be members of as well as the permissions they would 
need.
 
Of the 8000, only about 300 are actual support people.
 
I had originally thought that I could just create the templates and associate 
an individual via the templates.  What I didn't know (I've been using ITSM 5.5 
for the last 5 years, so this is all very new to me), is that if I did that, it 
would overwrite all of the individuals information (phone, address, etc.).
 
I've tried identifying something to help me in the manual, but I'm afraid I 
just haven't been able to spend as much time as I need
 
Is there something I'm missing here?  Is there a way to go back and associate 
everyone with all of the Access/Permission groups and Support Groups/Functional 
Roles that doesn't require to me go to each individual and add it manually?
 
Ideas are greatly appreciated!
 
Thanks in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Adding Permissions and Functional Roles

[Tauf Chowdhury]

If you go to the App Admin>Custom>Foundation, there is a People Management
console and you can do Bulk updates based on specific qualifications and
then add the permissions that you need. Check that out.


On Thu, Mar 6, 2014 at 11:37 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> I've got a problem that I'm afraid could have been avoided with better
> planning on my part.
>
> ARS 7.6.04 Patch 5
> ITSM 7.6.04
>
> We have about 8000 Users that were loaded into our CTM:People form before
> we knew what groups they would be members of as well as the permissions
> they would need.
>
> Of the 8000, only about 300 are actual support people.
>
> I had originally thought that I could just create the templates and
> associate an individual via the templates.  What I didn't know (I've been
> using ITSM 5.5 for the last 5 years, so this is all very new to me), is
> that if I did that, it would overwrite all of the individuals information
> (phone, address, etc.).
>
> I've tried identifying something to help me in the manual, but I'm afraid
> I just haven't been able to spend as much time as I need
>
> Is there something I'm missing here?  Is there a way to go back and
> associate everyone with all of the Access/Permission groups and Support
> Groups/Functional Roles that doesn't require to me go to each individual
> and add it manually?
>
> Ideas are greatly appreciated!
>
> Thanks in advance!
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 


*Tauf Chowdhury*

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Adding Permissions and Functional Roles

[Warren R. Baltimore II]

I've got a problem that I'm afraid could have been avoided with better
planning on my part.

ARS 7.6.04 Patch 5
ITSM 7.6.04

We have about 8000 Users that were loaded into our CTM:People form before
we knew what groups they would be members of as well as the permissions
they would need.

Of the 8000, only about 300 are actual support people.

I had originally thought that I could just create the templates and
associate an individual via the templates.  What I didn't know (I've been
using ITSM 5.5 for the last 5 years, so this is all very new to me), is
that if I did that, it would overwrite all of the individuals information
(phone, address, etc.).

I've tried identifying something to help me in the manual, but I'm afraid I
just haven't been able to spend as much time as I need

Is there something I'm missing here?  Is there a way to go back and
associate everyone with all of the Access/Permission groups and Support
Groups/Functional Roles that doesn't require to me go to each individual
and add it manually?

Ideas are greatly appreciated!

Thanks in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Adding a column to Overview Console: Not Working

[Champagne, Susan]

Thank you Shambo,
Anusha has lead me in the right direction by telling me I had to create 
overlays of the nested panel fields. Also, I had to flush my Mid Tier cache 
before it would appear; restarting the AR Server service was not enough.

Interesting thing is that my Product Name field is displaying "Submitter" data, 
and not product data. Back at it

Susan Champagne

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of shambo maitra
Sent: March-05-14 11:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding a column to Overview Console: Not Working

**
Hi Susan,
Please check the view overlay is already there and the field is added in view 
overlay before trying to create field overlay of the table.
Maybe that will help.
Regarding the changes not getting relected because system by default picks up 
the Overlay object and not the original and you need to reconcile manually for 
any changes you made to field.
Regards,
Shambo.



On Wed, Mar 5, 2014 at 8:25 PM, Champagne, Susan 
mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
I have read several of the articles already written regarding this topic, and I 
believe I have followed directions, but I can't seem to get my column to show 
up in the Overview Console.

My specs
Remedy AR System 7.6.04 SP3
Mid Tier 7.6.04 SP4
IE 8.0

My goal: to show the "Product Name" field, from the HPD:Help Desk form, in the 
z2TH_ConsolidateTable1 table field, on the Overview Console form.

Steps I have taken:

1.   Found that the "Product Name" field already exists on the 
SHR:ARDBC_OverviewConsole form, so I did not create a new one, as instructions 
state.

2.   Found that the "Product Name" field already exists on the 
SHR:ARDBC_OverviewConsole Template form, so I did not create a new one, as 
instructions state.

3.   I created the mapping to HPD:Help Desk in the SHR:ARDBCFields form. 
Below are my entries.

a.   Field ID: 240001002

b.  Form GUID: MAINHELPDESK

c.   Vendor Field: 240001002

d.  Submitter: ARSystem

4.   In Developer Studio, on the SHR:OverviewConsole form, I attempted to 
add the Product Name field to the column list entries on the 
z2TH_ConsolidateTable1 table, but the arrows were greyed out, which didn't 
allow me to perform this step.

5.   I attempted to create an overlay of the table field, but the option to 
do so was not there (The form was already set as an overlay due to previous 
customizations.)

6.   I changed from Best Practice mode to Base Development mode and I was 
then able to add the Product Name field to the column list entries. I can see, 
in Developer Studio, the column header that I just added.

7.   I gave Public View permissions.

8.   I changed the Database name from being "Column 2" to being "Product 
Name".

9.   I saved the changes in Developer Studio.

10.   I restarted the BMC Remedy AR Server service (instructions say to stop 
and start arplugin service, but that does not exist with my system).

11.   I cleared my Internet Explorer cache before logging into Mid Tier to 
test. No luck...the Product Name field is not there.

12.   I went to the Mid Tier configuration tool and flushed the cache.

13.   I waited for 30 minutes; cleared my IE cache again; still no luck.

If you have any suggestions, I would be very grateful if you could share them, 
please.

Susan Champagne



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Re: Status and Assignment LOg

[Terje Moglestue]

Neha,

Personally I don't like how BMC makes audits. Even the new audit that was 
introduced some time ago - is not on the top on my list.

What I suggested is very simple - (and old fashion if you ask AR System 
developers). I like it because it works, fast to develop, can be a stand-alone 
functionality, you can make very good report out of it, and you can audit 
almost anything you want,

It you include InstanceID within the audit can quickly create a table field 
within HPD:Help Desk that shows changes that is important for you. I find the 
existing audit within ITSM 7, 7.5, 7.6 and 8.1 difficult to read when acting as 
a support engineer/manager. A classical audit log will solve this.

Any impact? Not really - except for the classical argument - you must use 
out-of-the-box functionality - no customisations are allowed. If you build it 
as a standalone it should not stop you from any upgrades of BMC. If you got 
individuals who makes reports they would love. We made audits like this going 
back to the old release of AR System.

Regards,
Terje

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Thursday, March 06, 2014 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status and Assignment LOg

**
Thanks Terje, Now I have got right direction to move on.
I am using BMC Remedy ITSm 7.6. As per your approach I believe, I need to move 
my Audit style to Form (Currently it is set as Log) on HPD:Help Desk form.
Is there any impact if audit style gets chnaged in HPD:Help Desk form, when all 
past Incident auditing is stored in Log form.
Regards
Neha Khandelwal

On Thu, Mar 6, 2014 at 3:17 PM, Terje Moglestue 
mailto:te...@mogle.com>> wrote:
**
Naha,

I normally create an audit form with the following fields:

Record, Submitter, Audit, From, To, Timestamp

Records: Is reference to the ticket or record I am auditing.
Submitter: The person who made the change.
Audit: What you are auditing. This is a character field and could hold the 
value, Status, Assigned Group, Priority
From: Is the old value
To: Is the new value.
Timestamp: When the change took place.

It could then look like this:
INC1, Paul, Status, Assigned, Pending,
INC2, Paul, Status, Pending, In Progress
INC5, Ann, Assignee, Peter, Paul
INC1, Paul, Priority, High, Medium

The table grows quickly, correct indexing and field definition are important. 
You can quickly make very good reports of this table. You then need to create 
filters that feeds the audit table on submit and on modifications. If I 
remember correctly I also added a few control fields - it all depends on the 
requirements.

It is a few years since I did this now - it is very simple - and works very 
well. You also need to take a look at the audit functionality that comes with 
ARS System. If you use the audit system that comes with AR System there are no 
need to create the filters that feeds the audit table. It will do it for you.

Good luck,
Terje
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha 
Khandelwal
Sent: Thursday, March 06, 2014 5:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Status and Assignment LOg

**
Thanks for the reply.
I saw Audit Style in HPD:Help Desk form for my application is set as "Log 
Style", and therefore changed field values are stored in Log field of Audit Log 
Form.
I need to show following Incident history to user -
>From StatusTo Status  From Group To Group Start DateEnd Date

I think, If I changed Form Audit Style to "Form Style", then alos I can not get 
above information straightforward.
If anyone has also fulfilled same requirement, then please suggest me for the 
approach to follow.
Regards
Neha



On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo 
mailto:cycom...@gmail.com>> wrote:
**
maybe audit log forms can help you with your requirement. first you have to 
check if you have put the right audit configuration based on the fields you 
want to keep record.

2014-03-05 20:16 GMT-05:00 Neha Khandelwal 
mailto:jbpn...@gmail.com>>:
Hi List,

Can you please assist me in below issue?

Is there any form in BMC Remedy ITSM 7.6, which holds past history of HPD:Help 
Desk
I mean  form which stores,
1. Current and previous status
2. Current and previous assignment information.

I found in Assignment Log form only information related to assignment is 
available, but not the Status information.

Regards
Neha Khandelwal
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Re: Status and Assignment LOg

[Neha Khandelwal]

Thanks Terje, Now I have got right direction to move on.
I am using BMC Remedy ITSm 7.6. As per your approach I believe, I need to
move my Audit style to Form (Currently it is set as Log) on HPD:Help Desk
form.

Is there any impact if audit style gets chnaged in HPD:Help Desk form, when
all past Incident auditing is stored in Log form.

Regards
Neha Khandelwal


On Thu, Mar 6, 2014 at 3:17 PM, Terje Moglestue  wrote:

> **
>
> Naha,
>
>
>
> I normally create an audit form with the following fields:
>
>
>
> Record, Submitter, Audit, From, To, Timestamp
>
>
>
> Records: Is reference to the ticket or record I am auditing.
>
> Submitter: The person who made the change.
>
> Audit: What you are auditing. This is a character field and could hold the
> value, Status, Assigned Group, Priority
>
> From: Is the old value
>
> To: Is the new value.
>
> Timestamp: When the change took place.
>
>
>
> It could then look like this:
>
> INC1, Paul, Status, Assigned, Pending,
>
> INC2, Paul, Status, Pending, In Progress
>
> INC5, Ann, Assignee, Peter, Paul
>
> INC1, Paul, Priority, High, Medium
>
>
>
> The table grows quickly, correct indexing and field definition are
> important. You can quickly make very good reports of this table. You then
> need to create filters that feeds the audit table on submit and on
> modifications. If I remember correctly I also added a few control fields -
> it all depends on the requirements.
>
>
>
> It is a few years since I did this now - it is very simple - and works
> very well. You also need to take a look at the audit functionality that
> comes with ARS System. If you use the audit system that comes with AR
> System there are no need to create the filters that feeds the audit table.
> It will do it for you.
>
>
>
> Good luck,
>
> Terje
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Neha Khandelwal
> *Sent:* Thursday, March 06, 2014 5:10 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Status and Assignment LOg
>
>
>
> **
>
> Thanks for the reply.
>
> I saw Audit Style in HPD:Help Desk form for my application is set as "Log
> Style", and therefore changed field values are stored in Log field of Audit
> Log Form.
>
> I need to show following Incident history to user -
>
> *From Status**To Status*  *From Group** To Group* *Start Date*
> *End Date*
>
>
>
> I think, If I changed Form Audit Style to "Form Style", then alos I can
> not get above information straightforward.
>
> If anyone has also fulfilled same requirement, then please suggest me for
> the approach to follow.
>
> Regards
>
> Neha
>
>
>
>
>
>
>
> On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo  wrote:
>
> **
>
> maybe audit log forms can help you with your requirement. first you have
> to check if you have put the right audit configuration based on the fields
> you want to keep record.
>
>
>
> 2014-03-05 20:16 GMT-05:00 Neha Khandelwal :
>
>  Hi List,
>
> Can you please assist me in below issue?
>
> Is there any form in BMC Remedy ITSM 7.6, which holds past history of
> HPD:Help Desk
> I mean  form which stores,
> 1. Current and previous status
> 2. Current and previous assignment information.
>
> I found in Assignment Log form only information related to assignment is
> available, but not the Status information.
>
> Regards
> Neha Khandelwal
>
>
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> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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>

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Change Template - Authoring group limitation

[Suresh Loganathan]

Team,

Recently, working on change template. In that, authoring group have any
limitation? if yes, can you please share the limition detail.

I need to update 1000+ authoring group for single change template.

Yours  comment will helpful before doing this activity.

Regards,

Suresh Loganthan.

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Re: Scheduled Web(Birt) Report throws exceptions for unqualifed search

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Sorry, I see you already answered my last question.  :)

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Thursday, March 06, 2014 9:06 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Scheduled Web(Birt) Report throws exceptions for unqualifed search

Is your system set up to not accept unqualified searches?  What I do is use 
'Request ID' != $NULL$  

That works for us and we have our system set up to no accept unqualified 
searches.

Plus, does this report run for you in BIRT Designer without any problems?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hristo Ninov
Sent: Thursday, March 06, 2014 5:51 AM
To: arslist@ARSLIST.ORG
Subject: Scheduled Web(Birt) Report throws exceptions for unqualifed search

Hello,

 

Have someone experienced issue like this:

- Web (Birt) report (there is qual in it - 1=1, seen using Eclipse).

- Schedule that report to send email with excel attachment.

- Received email consists only of java exceptions lines.

- Same lines appear in arjavaplugin-stderr-[DATE]:

--
org.eclipse.birt.data.engine.odaconsumer.PreparedStatement execute
SEVER: Cannot execute statement.
org.eclipse.datatools.connectivity.oda.OdaException ; ERROR (361): An 
unqualified search was issues and the server has been configured to disallow 
unqualified searches. You must specify some search criteria to perform a search 
on this form;  ..
org.eclipse.birt.report.engine.executor.ExecutionContext.addException(ExecutionContext.java:1163)
org.eclipse.birt.report.engine.executor.ExecutionContext.addException(ExecutionContext.java:1127)
org.eclipse.birt.report.engine.executor.QueryItemExecutor.executeQuery(QueryItemExecutor.java:96)
org.eclipse.birt.report.engine.executor.TableItemExecutor.execute(TableItemExecutor.java:62)
org.eclipse.birt.report.engine.internal.executor.dup.SuppressDuplicateItemExecutor.execute(SuppressDuplicateItemExecutor.java:43)
org.eclipse.birt.report.engine.internal.executor.wrap.WrappedReportItemExecutor.execute(WrappedReportItemExecutor.java:46)
org.eclipse.birt.report.engine.internal.executor.l18n.LocalizedReportItemExecutor.execute(LocalizedReportItemExecutor.java:34)
org.eclipse.birt.report.engine.layout.html.HTMLBlockStackingLM.layoutNodes(HTMLBlockStackingLM.java:65)
org.eclipse.birt.report.engine.layout.html.HTMLPageLM.layout(HTMLPageLM.java:90)
org.eclipse.birt.report.engine.layout.html.HTMLReportLayoutEngine.layout(HTMLReportLayoutEngine.java:99)
org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:170)
org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:75)
com.bmc.arsys.plugins.report.RunReport.executeReport(RunReport.java:326)
com.bmc.arsys.plugins.report.RunReport.runReport(RunReport.java:563)
com.bmc.arsys.plugins.report.PublishReport$1.run(PublishReport.java:200)
java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)  
java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) 
java.util.concurrent.FutureTask.run(Unknown Source) 
java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) 
java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) 
java.lang.Thread.run(Unknown Source)
 

Running manually this report is ok - so I guess issue lies in schedule 
qualification. I manually set it but this did not resolved the issue.

Any similar experiences or ideas are welcome.
 
Regards,

Hristo

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Re: Scheduled Web(Birt) Report throws exceptions for unqualifed search

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Is your system set up to not accept unqualified searches?  What I do is use 
'Request ID' != $NULL$  

That works for us and we have our system set up to no accept unqualified 
searches.

Plus, does this report run for you in BIRT Designer without any problems?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hristo Ninov
Sent: Thursday, March 06, 2014 5:51 AM
To: arslist@ARSLIST.ORG
Subject: Scheduled Web(Birt) Report throws exceptions for unqualifed search

Hello,

 

Have someone experienced issue like this:

- Web (Birt) report (there is qual in it - 1=1, seen using Eclipse).

- Schedule that report to send email with excel attachment.

- Received email consists only of java exceptions lines.

- Same lines appear in arjavaplugin-stderr-[DATE]:

--
org.eclipse.birt.data.engine.odaconsumer.PreparedStatement execute
SEVER: Cannot execute statement.
org.eclipse.datatools.connectivity.oda.OdaException ; ERROR (361): An 
unqualified search was issues and the server has been configured to disallow 
unqualified searches. You must specify some search criteria to perform a search 
on this form;  ..
org.eclipse.birt.report.engine.executor.ExecutionContext.addException(ExecutionContext.java:1163)
org.eclipse.birt.report.engine.executor.ExecutionContext.addException(ExecutionContext.java:1127)
org.eclipse.birt.report.engine.executor.QueryItemExecutor.executeQuery(QueryItemExecutor.java:96)
org.eclipse.birt.report.engine.executor.TableItemExecutor.execute(TableItemExecutor.java:62)
org.eclipse.birt.report.engine.internal.executor.dup.SuppressDuplicateItemExecutor.execute(SuppressDuplicateItemExecutor.java:43)
org.eclipse.birt.report.engine.internal.executor.wrap.WrappedReportItemExecutor.execute(WrappedReportItemExecutor.java:46)
org.eclipse.birt.report.engine.internal.executor.l18n.LocalizedReportItemExecutor.execute(LocalizedReportItemExecutor.java:34)
org.eclipse.birt.report.engine.layout.html.HTMLBlockStackingLM.layoutNodes(HTMLBlockStackingLM.java:65)
org.eclipse.birt.report.engine.layout.html.HTMLPageLM.layout(HTMLPageLM.java:90)
org.eclipse.birt.report.engine.layout.html.HTMLReportLayoutEngine.layout(HTMLReportLayoutEngine.java:99)
org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:170)
org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:75)
com.bmc.arsys.plugins.report.RunReport.executeReport(RunReport.java:326)
com.bmc.arsys.plugins.report.RunReport.runReport(RunReport.java:563)
com.bmc.arsys.plugins.report.PublishReport$1.run(PublishReport.java:200)
java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)  
java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) 
java.util.concurrent.FutureTask.run(Unknown Source) 
java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) 
java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) 
java.lang.Thread.run(Unknown Source)
 

Running manually this report is ok - so I guess issue lies in schedule 
qualification. I manually set it but this did not resolved the issue.

Any similar experiences or ideas are welcome.
 
Regards,

Hristo

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Are, and have been for 20 years"


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Scheduled Web(Birt) Report throws exceptions for unqualifed search

[Hristo Ninov]

Hello,

 

Have someone experienced issue like this:

- Web (Birt) report (there is qual in it - 1=1, seen using Eclipse).

- Schedule that report to send email with excel attachment.

- Received email consists only of java exceptions lines.

- Same lines appear in arjavaplugin-stderr-[DATE]:

--
org.eclipse.birt.data.engine.odaconsumer.PreparedStatement execute
SEVER: Cannot execute statement.
org.eclipse.datatools.connectivity.oda.OdaException ; ERROR (361): An 
unqualified search was issues and the server has been configured to disallow 
unqualified searches. You must specify some search criteria to perform a search 
on this form;
 ..
org.eclipse.birt.report.engine.executor.ExecutionContext.addException(ExecutionContext.java:1163)
org.eclipse.birt.report.engine.executor.ExecutionContext.addException(ExecutionContext.java:1127)
org.eclipse.birt.report.engine.executor.QueryItemExecutor.executeQuery(QueryItemExecutor.java:96)
org.eclipse.birt.report.engine.executor.TableItemExecutor.execute(TableItemExecutor.java:62)
org.eclipse.birt.report.engine.internal.executor.dup.SuppressDuplicateItemExecutor.execute(SuppressDuplicateItemExecutor.java:43)
org.eclipse.birt.report.engine.internal.executor.wrap.WrappedReportItemExecutor.execute(WrappedReportItemExecutor.java:46)
org.eclipse.birt.report.engine.internal.executor.l18n.LocalizedReportItemExecutor.execute(LocalizedReportItemExecutor.java:34)
org.eclipse.birt.report.engine.layout.html.HTMLBlockStackingLM.layoutNodes(HTMLBlockStackingLM.java:65)
org.eclipse.birt.report.engine.layout.html.HTMLPageLM.layout(HTMLPageLM.java:90)
org.eclipse.birt.report.engine.layout.html.HTMLReportLayoutEngine.layout(HTMLReportLayoutEngine.java:99)
org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.doRun(RunAndRenderTask.java:170)
org.eclipse.birt.report.engine.api.impl.RunAndRenderTask.run(RunAndRenderTask.java:75)
com.bmc.arsys.plugins.report.RunReport.executeReport(RunReport.java:326)
com.bmc.arsys.plugins.report.RunReport.runReport(RunReport.java:563)
com.bmc.arsys.plugins.report.PublishReport$1.run(PublishReport.java:200)
java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)  
java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
java.util.concurrent.FutureTask.run(Unknown Source)
java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
java.lang.Thread.run(Unknown Source)
 

Running manually this report is ok - so I guess issue lies in schedule 
qualification. I manually set it but this did not resolved the issue.

Any similar experiences or ideas are welcome.
 
Regards,

Hristo

___
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Re: Status and Assignment LOg

[Terje Moglestue]

Naha,

I normally create an audit form with the following fields:

Record, Submitter, Audit, From, To, Timestamp

Records: Is reference to the ticket or record I am auditing.
Submitter: The person who made the change.
Audit: What you are auditing. This is a character field and could hold the 
value, Status, Assigned Group, Priority
From: Is the old value
To: Is the new value.
Timestamp: When the change took place.

It could then look like this:
INC1, Paul, Status, Assigned, Pending,
INC2, Paul, Status, Pending, In Progress
INC5, Ann, Assignee, Peter, Paul
INC1, Paul, Priority, High, Medium

The table grows quickly, correct indexing and field definition are important. 
You can quickly make very good reports of this table. You then need to create 
filters that feeds the audit table on submit and on modifications. If I 
remember correctly I also added a few control fields - it all depends on the 
requirements.

It is a few years since I did this now - it is very simple - and works very 
well. You also need to take a look at the audit functionality that comes with 
ARS System. If you use the audit system that comes with AR System there are no 
need to create the filters that feeds the audit table. It will do it for you.

Good luck,
Terje
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Thursday, March 06, 2014 5:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Status and Assignment LOg

**
Thanks for the reply.
I saw Audit Style in HPD:Help Desk form for my application is set as "Log 
Style", and therefore changed field values are stored in Log field of Audit Log 
Form.
I need to show following Incident history to user -
>From StatusTo Status  From Group To Group Start DateEnd Date

I think, If I changed Form Audit Style to "Form Style", then alos I can not get 
above information straightforward.
If anyone has also fulfilled same requirement, then please suggest me for the 
approach to follow.
Regards
Neha



On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo 
mailto:cycom...@gmail.com>> wrote:
**
maybe audit log forms can help you with your requirement. first you have to 
check if you have put the right audit configuration based on the fields you 
want to keep record.


2014-03-05 20:16 GMT-05:00 Neha Khandelwal 
mailto:jbpn...@gmail.com>>:
Hi List,

Can you please assist me in below issue?

Is there any form in BMC Remedy ITSM 7.6, which holds past history of HPD:Help 
Desk
I mean  form which stores,
1. Current and previous status
2. Current and previous assignment information.

I found in Assignment Log form only information related to assignment is 
available, but not the Status information.

Regards
Neha Khandelwal
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