Re: BMC should have made upgrades easier - Customers loosing interests
Thats a good question Jim. Vivek can you asnwer?? Is this a part of support contract or do you charge anything extra ? One thing I came to know today for grooming SNow in the market ia that they have sales representatives everywhere and they are skilled enough to grab the customers interest. Even in training classes they recommend their students to switch to SNow to build their carrer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Customer View Options in Self Service
Not OOTB, it could be done with customization. When you ask a question please include the version. -Original Message- From: Tom Siegel tsie...@intrado.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Mar 13, 2014 7:00 pm Subject: Customer View Options in Self Service Folks - Yet another nooby question. In Serice Desk, the application that is part of ITSM and is accessed via the Requestor Console, the default setting allows the user to view their own incidents etc. Is there a way to allow them to see all Incidents associated with their Site, Company, Company Group? Thanks, Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Associating Active links
Remedy 8.1 Version 7.6 How can I associate an active link with a field or a button if I don't know what the active link is called? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Customer View Options in Self Service
Not out of the box. You would have to customize the requestor console. Although if they have access to the Incident Management console, They can see all the incidents associated to their groups/site etc Regards, Roney Samuel Varghese. Sent from my iPhone On Mar 13, 2014, at 3:24 PM, Tom Siegel tsie...@intrado.com wrote: Folks - Yet another nooby question. In Serice Desk, the application that is part of ITSM and is accessed via the Requestor Console, the default setting allows the user to view their own incidents etc. Is there a way to allow them to see all Incidents associated with their Site, Company, Company Group? Thanks, Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC should have made upgrades easier - Customers loosing interests
John, The pieces written in flash are constant pain in my side. I would rather they go the other way and get rid of flash in the product entirely. Anyone with any degree of intelligence will look past the glitz of sales and marketing and look to what the product really provides. Flash IMHO just slows down the performance of the product as a whole. Jim Coryat Senior Software Engineer Micron Technology, Inc. -Original Message- From: John Baker [mailto:jba...@javasystemsolutions.com] Sent: Tuesday, March 11, 2014 1:54 PM Subject: BMC should have made upgrades easier - Customers loosing interests Hello I can state that JSS loses customers because they move from BMC to elsewhere. When a customer doesn't renew support, I make a point of asking them why and it's almost always because the BMC platform has been canned. But SNOW isn't always the destination of choice. There have been a few cases of a customer taking their SSO Plugin for BMC license to their shiny new HP ITSM system, ie one problem solved and the migration effort reduced. BMC have no interest in AR System beyond ITSM, that much has been obvious for years and to be fair, it makes good business sense. The world is full of easy to use programming languages and workflow style products, so why try to compete with low cost/free solutions? What puzzles me is why AR System still exists given the numerous issues reported to this list - why hasn't BMC bitten the bullet and gotten rid of the parts not already written in Flash? I'm not suggesting it's a smart option, because customising ITSM is a useful sales point, but it's easy to script Python and modern, transactional database technology is available for free. I used SNOW the other day. I selected a category and waited for workflow to fire - it reminded me of Mid Tier 5.1, ie abysmal performance. It's not all that great, but sadly, neither is the ITSM installation process. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Malloc failed on server
Hi John, Not aware of any location for the last 100 filters or the max filter count other than the good old filter log. As far as some general information about how high you are reaching - again the log file is the only source I know. If you log to a form you may be able to report on it. A good log file analyzer is probably handy too. I suppose the big issue is that the filter logs can get very big very fast and to get a decent period of time in a busy system you are going to get an unmanageable file. The advantage of the log file though is that it will tell you quite a bit about why you have so many filters in the transaction. Recent versions of the log have the filter sequence number clearly displayed for reference. I have seen OOB workflow maybe associated with SLM events, from memory, loop forever. I also believe there are some tools (DMT perhaps) that may set the filter limit extremely high, maybe because it wants to loop a lot within a single transaction. The two issues together are a fatal combination and after the server crashes it doesn't seem to recover properly, often throwing malloc errors periodically and not allowing big transactions to finish. A clean restart fixes the issue, that is until the loop happens again. The above I've seen on ARS 7.5 patch 7 or thereabouts running ITSM 7.6. Rod Always a good idea to keep the filter limits low enough that they are breached before the server crashes. Rod On 14 March 2014 00:09, John Sundberg john.sundb...@kineticdata.com wrote: ** Good one. BTW - is there a location somewhere that tells you what your max filters hit were? Or -- when you hit 500,000? And maybe a list of the last 100 filters that executed. (Both those would be very helpful in troubleshooting / avoiding the issue) Minimally - they should probably become RFEs ... would be pretty easy to implement -- value == high. -John On Thu, Mar 13, 2014 at 2:20 AM, Rod Harris r...@smapps.com.au wrote: ** Hi, Check to make sure that the server has a reasonable value for the maximum number of filters in an operation (in AR System Admin-Advanced tab). No more than about 500,000 is preferred. Sometimes the server can get into an endless loop and you want the maximum filters error thrown before the server itself crashes. The maximum filter stack should also be reasonable. Rod On 13 March 2014 15:07, shashidhar M S shashi.catch...@gmail.com wrote: Hello Experts, We are getting the Malloc failed on server error in our production environment daily. Below is the log trace. I am confused as what might be causing this issue. Please can someone help me out on this? hu Mar 13 01:52:02 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:52:02 2014 Timestamp: 1394689922.4490 Thread Id: 29048 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1186482 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User BMCCTRLM from Webservice (protocol 14) at IP address 10.218.105.64 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 53214782 Stack End Thu Mar 13 01:52:02 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:52:02 2014 0xc005 Thu Mar 13 01:52:02 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:55:10 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:55:10 2014 Timestamp: 1394690110.8880 Thread Id: 61196 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1202227 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User POMEROY from Webservice (protocol 14) at IP address 10.218.88.229 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 5321483E Stack End Thu Mar 13 01:55:10 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:55:10 2014 0xc005 Thu Mar 13 01:55:10 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:57:05 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:57:05 2014 Timestamp: 1394690225.2890 Thread Id: 24020 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL --
JOB - TS Cleared Remedy Developer - Washington DC
We are currently looking for a TS Cleared Remedy Developer. I am not a recruiter. Below is the job description. If you are interested please send your resume to brian.pan...@finityit.commailto:brian.pan...@finityit.com Job description We are looking for a Remedy Developer to join our team. Finity IT is a BMC Solutions Partner, specializing in the BMC Remedy ITSM Suite. The Remedy Developer will support one of our government clients with the design and implementation of the BMC Remedy ITSM 8.1 application across multiple environment. The individual will also assist with integrating Remedy with 3rd party applications, such as ArcSight, Big Fix, and Netwitness. The Remedy Developer will also assist with requirements analysis, design, and implementation of Remedy customization and configuration. This is a tremendous opportunity to work with bleeding edge technology and further grow an individual's technical skills. There may be additional opportunities for the Remedy Developer to assist with Business Intelligence, Data Warehousing, Analytics, and Java Programming. Because of Federal customer requirements. All candidates must be US Citizens and have an active Top Secret clearance. Desired Skills and Experience Candidate will have the following minimum requirements: 5+ years Remedy administration and development experience 2+ years experience configuring and customizing the Remedy ITSM Suite Analytics experience a plus Customization and configuration of the CMDB Strong understanding of ITIL Experience conducting Requirements Analysis sessions and recommending solutions Ability to train end users on Remedy ITSM functionality Compensation: We offer an extremely generous compensation package including: Competitive Salary Insurance Plans Retirement Plan Vacation Time 10 Company Holidays DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Malloc failed on server
Hi, Check to make sure that the server has a reasonable value for the maximum number of filters in an operation (in AR System Admin-Advanced tab). No more than about 500,000 is preferred. Sometimes the server can get into an endless loop and you want the maximum filters error thrown before the server itself crashes. The maximum filter stack should also be reasonable. Rod On 13 March 2014 15:07, shashidhar M S shashi.catch...@gmail.com wrote: Hello Experts, We are getting the Malloc failed on server error in our production environment daily. Below is the log trace. I am confused as what might be causing this issue. Please can someone help me out on this? hu Mar 13 01:52:02 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:52:02 2014 Timestamp: 1394689922.4490 Thread Id: 29048 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1186482 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User BMCCTRLM from Webservice (protocol 14) at IP address 10.218.105.64 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 53214782 Stack End Thu Mar 13 01:52:02 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:52:02 2014 0xc005 Thu Mar 13 01:52:02 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:55:10 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:55:10 2014 Timestamp: 1394690110.8880 Thread Id: 61196 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1202227 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User POMEROY from Webservice (protocol 14) at IP address 10.218.88.229 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 5321483E Stack End Thu Mar 13 01:55:10 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:55:10 2014 0xc005 Thu Mar 13 01:55:10 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:57:05 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:57:05 2014 Timestamp: 1394690225.2890 Thread Id: 24020 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1213519 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User BMCCTRLM from Webservice (protocol 14) at IP address 10.218.105.64 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 532148B1 Stack End Thu Mar 13 01:57:05 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:57:05 2014 0xc005 Thu Mar 13 01:57:05 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:57:34 2014 : Action Request System(R) Server Version 7.5.00 Patch 007 201009161400 (c) Copyright 1991-2009 BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Malloc failed on server
Hi LJ, Yes, you are correct LJ. A malloc error is a symptom, not a cause and there are a lot of route causes for it. The info I gave referred to one route cause that may be fairly common. Any time you see them in the arerror.log or similar they are cause for concern as the server may appear to keep on working, but just be generating rollback after rollback on the biggest and most expensive transactions. As you say with 32bit servers there may not be a lot of memory around to play with so tuning memory use and the presence of any memory leaks are significant. The server log files can tell you a lot. Rod On 13 March 2014 21:21, LJ LongWing lj.longw...@gmail.com wrote: ** Malloc literally means Memory Allocation. Any time you get a Malloc error, it means that your Application server attempted to do something that required more memory than your OS had/was able to allocate. We used to receive this error on a regular basis on our 32 Bit machines when our Remedy tried to allocate more than 2GB of RAM to the ARServer process. To figure this out you need to likely turn on more than Thread logging, and see if you can capture some details about what your workflow is doing at the time of the malloc error, and see if you can re-architect something to prevent it from trying to do it 'all at once'...whatever it is. On Thu, Mar 13, 2014 at 1:07 AM, shashidhar M S shashi.catch...@gmail.com wrote: Hello Experts, We are getting the Malloc failed on server error in our production environment daily. Below is the log trace. I am confused as what might be causing this issue. Please can someone help me out on this? hu Mar 13 01:52:02 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:52:02 2014 Timestamp: 1394689922.4490 Thread Id: 29048 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1186482 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User BMCCTRLM from Webservice (protocol 14) at IP address 10.218.105.64 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 53214782 Stack End Thu Mar 13 01:52:02 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:52:02 2014 0xc005 Thu Mar 13 01:52:02 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:55:10 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:55:10 2014 Timestamp: 1394690110.8880 Thread Id: 61196 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1202227 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User POMEROY from Webservice (protocol 14) at IP address 10.218.88.229 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 5321483E Stack End Thu Mar 13 01:55:10 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:55:10 2014 0xc005 Thu Mar 13 01:55:10 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:57:05 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:57:05 2014 Timestamp: 1394690225.2890 Thread Id: 24020 Version: 7.5.00 Patch 007 201009161400 Sep 16 2010 16:20:23 ServerName: arsprod Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows Server 2003 RPC Id: 1213519 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User BMCCTRLM from Webservice (protocol 14) at IP address 10.218.105.64 Logging On: Thread Code: c005 Operation: write Access Addr: 0x230 Stack Begin: Addr: 0083B692 Addr: 00515F1F Addr: 00523F7B Addr: 532148B1 Stack End Thu Mar 13 01:57:05 2014 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Mar 13 01:57:05 2014 0xc005 Thu Mar 13 01:57:05 2014 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu Mar 13 01:57:34 2014 : Action Request System(R) Server Version 7.5.00 Patch 007 201009161400 (c) Copyright 1991-2009 BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have
Re: BMC should have made upgrades easier - Customers loosing interests
Hi All, I'm one of the support managers at BMC, in response to the Amigo question, YES, this is part of your regular support contract. The idea is to achieve upgrade success through planning. For customers that are not engaging BMC consulting services this helps us to share our experience in helping to avoid upgrade issues proactively. This offering is all about the planning. Its something that our Control-M team have been doing for a while with huge success and we are looking to roll the program out across all product lines. Right now we are live in the Americas with this for ITSM suite and in the process of rolling out in EMEA going live March 31st. Check out BMC communities for details https://communities.bmc.com/docs/DOC-28417 Or look for Amigo in the community search to see which other products we offer this for. Regards Paul -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/BMC-should-have-made-upgrades-easier-Customers-loosing-interests-tp116120p116154.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Associating Active Links
Brian, Check the field's properties. Thank you, Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Hunter Sent: Thursday, March 13, 2014 3:26 PM To: arslist@ARSLIST.ORG Subject: Associating Active Links Remedy 8.1 Version 7.6 How can I determine the active links associated with a button or field within a form? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC should have made upgrades easier - Customers loosing interests
Jim, Andrew, Yes, Flash is pretty awful. I don't know why it isn't dead yet - I can only assume it's easy to find cheap resource to build noddy applications. I regularly get cross when various streaming services (and BBC iPlayer) stop working when my Linux box decides to update Flash, and maybe it's those types of service that allow it to live on? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Web Service Insert error
I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Insert error
What about Filter and SQL logs? If it is coming from a Push action then these would be the place to find that info. I would start with SQL to find the error then back track to Filter Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, March 14, 2014 9:45 AM To: arslist@ARSLIST.ORG Subject: Web Service Insert error I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Insert error
Rick, Where is the error coming from. Is it coming on your 7.1 custom system when trying to consume the web service to populate the 7.6.04 system, or vis versa? On Fri, Mar 14, 2014 at 8:45 AM, Rick Cook remedyr...@gmail.com wrote: I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
TCP and RPC Port
Hi Experts, What is TCP and RPC port? What's the difference between them? Why do we use them in remedy? What will happen if we eliminate them? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
TCP and RPC Port
Hi List, What is TCP port and RPC port? What is the difference between them? Why do we use them in remedy? What happens if we do not use port? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Insert error
I had Filter, API, and SQL logs on for a while, but the Filter logs had by far the best information. The others were just kind of redundant/useless. I will try turning on the mid-tier logging to see if I can catch something there. Rick On Fri, Mar 14, 2014 at 7:50 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What about Filter and SQL logs? If it is coming from a Push action then these would be the place to find that info. I would start with SQL to find the error then back track to Filter Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, March 14, 2014 9:45 AM To: arslist@ARSLIST.ORG Subject: Web Service Insert error I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Renaming a group
Use data wizard console to rename group ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Insert error
I would guess that you are pushing a NULL value which is overriding the field default. If you are not doing anything with the field try not including the field in the push. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, March 14, 2014 10:45 AM To: arslist@ARSLIST.ORG Subject: Web Service Insert error I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLA ISSUES...
Hi Team, We have configured the SLA for INC. Have configured 5 mins goal and SLA start at Assigned status and stop at In Progress status. Have checked SLA with test tickets.but, it vl breach after 17 mins. It's not working as per my goal. Can you please help me to fix this issue. Regards, Suresh Loganathan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service Insert error
Rick Webservice plugin logs will show all the field values being passed which should lead you to next steps Thanks Regards Himanshu On Mar 14, 2014, at 10:45 AM, Rick Cook remedyr...@gmail.com wrote: I have two Remedy systems, a 7.6.04 ITSM box and a 7.1 custom one. I have two web services that allow a custom bare bones ticketing system on the custom server to interact with the ITSM server, so that a record created under certain conditions on one box will create a corresponding record on the other. There is a bit of custom code and configuration data in place to facilitate all of that, and it seems fine. The WSDL in the web service displays the XML fine, as does SoapUI. The problem is that when I attempt to actually fire it, I get an error that the logs don't seem to capture at a fine enough level of detail to help me find the root of. The error, Error encountered while executing a Web Service, is complaining that Field ID 8 (Short Description) is NULL, and therefore the record can't be saved (since it's a required field). That field has a default value in it in every form we use in the process, and we even map that field between forms to ensure that a value is being pushed, but the error continues. Has anyone had a problem like this before, or can someone point me to the next thing to try? AR Error logs aren't showing anything, and the Plug-in logs don't say anything useful either. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
