date:20140729

too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad 
there is no more WWRUG.  i guess the guys got burned out.  :(

On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
>
> ** 
> By doing our own thing we would simply be creating an overlay on ENGAGE. 
>  Once we create the overlay we can customize and changes by BMC won't have 
> an impact.  Except if they delete one of us in base, that will have an 
> impact on the overlay.
>
>
> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury  > wrote:
>
>> ** 
>> Not if you do it from a hotel room though? I'll pitch in for a suite. We 
>> can set up a google hang out and a live tweet session. 
>>
>>
>> On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo > > wrote:
>>
>>> ** 
>>> Yeah I proposed this... Somekind of "genius bar" or something, maybe 
>>> panel like, or small breakouts or something...
>>> Could have been setup like a "mini community onsite" using Matt for 
>>> this...
>>>
>>> Maybe we could squat the booth location for this when it's not attended? 
>>> If it's like wwrug, it's just opened for lunch / not a long time, we could 
>>> use the place to do some small groups about a theme or something?
>>>
>>> So, a mix between the "bird & the feathers", "genius bar", "community" 
>>> and whatever?
>>>
>>> We could even stream it live on the net so the others could see it (that 
>>> could be a problem with BMC rules though).
>>>
>>> On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury >> > wrote:
>>>
>>> **
>>> I was willing to sponsor a technical/learning lab at the conference. 
>>> Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love 
>>> networking (by networking I mean drinking) with you guys if you decide to 
>>> go.
>>>
>>>
>>> On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury >> > wrote:
>>>
 In browsing through the sessions and speakers, the title of unnamed 
 speaker pretty much sums up my assessment of the catalog: 
 Lead Technical Marketing Consultant


 On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo >>> > wrote:

> **
> The evening is still there, Tuesday from 6 to 8 PM:
>
> http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx
>
> But that's weird... Since breakouts continue from 6 to 9 PM on 
> tuesday... So or you go stalk the Engineers (and potentially miss 2 
> breakouts), or you attend the breakouts (and miss the candy)?
>
>
> On 29 Jul, 2014,at 01:26 AM, Rick Cook  > wrote:
>
> **
>
> And with so many evening sessions, where does the Evening with 
> Engineering or the other evening activities go?  Will they even have them?
>
> Rick
> On Jul 28, 2014 4:24 PM, "Jason Miller"  > wrote:
>
>> **
>> Not impressed.  My first impress is welcome back BMC Marketing World. 
>>  We haven't missed you all these years.  Maybe I need to just let it 
>> soak 
>> in for a day or two?.?.?.
>>
>> Unless I am overlooking something it seems there are very few 
>> presentations by customers.
>>
>>
>> On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire <
>> claire@memorialhermann.org > wrote:
>>
>>> **
>>>
>>> Just shaking my head… 
>>>
>>>  
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> ars...@arslist.org ] *On Behalf Of *laurent matheo
>>> *Sent:* Monday, July 28, 2014 5:32 PM
>>>
>>> *To:* ars...@arslist.org 
>>> *Subject:* Re: ENGAGE
>>>
>>>
>>>  
>>>
>>> ** 
>>>
>>> It seems the list is on now:
>>> http://bmc.g2planet.com/bmcengage2014/event_agenda
>>>
>>>
>>> On 29 Jul, 2014,at 12:25 AM, "Sanford, Claire" <
>>> claire@memorialhermann.org > wrote:
>>>
>>> You are certainly trusting Terry!
>>>
>>>  
>>>
>>> I’ll wait for the agenda and hope they extend the early bird rate.  
>>>  I can see it now… 
>>>
>>> ME:  Hi Mr. Director, please spend thousands of dollars for me to 
>>> be gone for almost a week for a conference where we have no idea what 
>>> the 
>>> content is.  There is an early bird discount!!!
>>>
>>> DIR:  Come back when you have an agenda and a firm grasp on what 
>>> you sessions are going to attend AND how much you are going to spend.
>>>
>>>  
>>>
>>> ME:  Big Sigh…
>>>
>>>  
>>>
>>> *From:* Action Request System discussion list(ARSList) [
>>> mailto:...@ARSLIST.ORG ] *On Behalf Of *Tauf Chowdhury
>>> *Sent:* Monday, July 28, 2014 4:52 PM
>>> *To:* ars...@arslist.org 
>>> *Subject:* Re: ENGAGE
>>>
>>>  
>>>
>>> ** 
>>>
>>> Is that like the "good faith" deposit at a car dealer? Say goodbye 
>>> to that $75! Hehe
>>>
>>> Sent from my iPhone
>>>
>>>
>>> On Jul 28, 2014, at 5:49 PM, Terry Bootsma

Re: ENGAGE

Danny,

Please send me a link to your site.  tpala...@gmail.com

Thank You

On Tuesday, July 29, 2014 6:02:36 AM UTC-4, laurent matheo wrote:
>
> ** 
> I guess I’ll do the same.
>
>
> De : Danny Kellett >
> Répondre à : >
> Date : mardi 29 juillet 2014 10:53
> À : >
> Objet : Re: ENGAGE
>
> ** 
> LJ
>
> Same situation here too. I will be posting my performance one on our site 
> if anyone is interested
> Regards
> Danny
>
> On 29 Jul 2014, at 02:27, LJ LongWing > 
> wrote:
>
> ** 
> I guess the best 'rejection letter' you can possibly get is the accepted 
> list coming out and not being able to find yourself anywhere on there.
>
> Looking through the sessions, I see there are 120 sessions total.  46 are 
> 'Remedy' related, that's ITSM or ROD (38%) in some way or another.  Of 
> those only 12 are not being done by BMCers (10%).  4 of those are listed as 
> 'Technical' (3%).  All 4 of them are directly related to ITSM (3 SRM, 1 
> CMDB).  Nothing that's directly related to Remedy as a development 
> platform, but as a platform to sell their OOTB toolspart of me is 
> disappointed, but not surprised.
>
> Both of the topics I submitted were of a technical nature, relating to 
> Remedy, not ITSM...so, I guess that's likely why neither topic was selected 
> for presentation
>
> and due due to the fact that I was counting on not paying the admission 
> fees, I'm not going to be able to justify the expense to attend this 
> year...so...maybe I'll do them anyway, but post them on my site instead so 
> everyone can benefit instead of just the ones that attend Engage...who 
> knows.
>
>
> On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller  > wrote:
>
>> ** 
>> By doing our own thing we would simply be creating an overlay on ENGAGE. 
>>  Once we create the overlay we can customize and changes by BMC won't have 
>> an impact.  Except if they delete one of us in base, that will have an 
>> impact on the overlay.
>>
>>
>> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury > > wrote:
>>
>>> ** 
>>> Not if you do it from a hotel room though? I'll pitch in for a suite. We 
>>> can set up a google hang out and a live tweet session. 
>>>
>>>
>>> On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo >> > wrote:
>>>
 ** 
 Yeah I proposed this... Somekind of "genius bar" or something, maybe 
 panel like, or small breakouts or something...
 Could have been setup like a "mini community onsite" using Matt for 
 this...

 Maybe we could squat the booth location for this when it's not 
 attended? If it's like wwrug, it's just opened for lunch / not a long 
 time, 
 we could use the place to do some small groups about a theme or something?

 So, a mix between the "bird & the feathers", "genius bar", "community" 
 and whatever?

 We could even stream it live on the net so the others could see it 
 (that could be a problem with BMC rules though).

 On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury >>> > wrote:

 **
 I was willing to sponsor a technical/learning lab at the conference. 
 Reached out to numerous people. Deaf ears. Oh well... I'm still going. 
 Love 
 networking (by networking I mean drinking) with you guys if you decide to 
 go.


 On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury >>> > wrote:

> In browsing through the sessions and speakers, the title of unnamed 
> speaker pretty much sums up my assessment of the catalog: 
> Lead Technical Marketing Consultant
>
>
> On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo  > wrote:
>
>> **
>> The evening is still there, Tuesday from 6 to 8 PM:
>>
>> http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx
>>
>> But that's weird... Since breakouts continue from 6 to 9 PM on 
>> tuesday... So or you go stalk the Engineers (and potentially miss 2 
>> breakouts), or you attend the breakouts (and miss the candy)?
>>
>>
>> On 29 Jul, 2014,at 01:26 AM, Rick Cook > > wrote:
>>
>> **
>>
>> And with so many evening sessions, where does the Evening with 
>> Engineering or the other evening activities go?  Will they even have 
>> them?
>>
>> Rick
>> On Jul 28, 2014 4:24 PM, "Jason Miller" > > wrote:
>>
>>> **
>>> Not impressed.  My first impress is welcome back BMC Marketing 
>>> World.  We haven't missed you all these years.  Maybe I need to just 
>>> let it 
>>> soak in for a day or two?.?.?.
>>>
>>> Unless I am overlooking something it seems there are very few 
>>> presentations by customers.
>>>
>>>
>>> On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire <
>>> claire@memorialhermann.org > wrote:
>>>
 **

 Just shaking my head… 

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 ars...@ar

Re: ENGAGE

2014-07-29 Thread Warren R. Baltimore II

First off, as to Claire's earlier comment, I am truly flattered.

I'm not sure why anyone would have thought this to be any different then it
has ALWAYS been when BMC ran this thing.  I still remember giving an ear
full to some poor staffer in San Diego back in 2006 (I think) about how
upset I was that it was nothing more then one long marketing tool for the
ITSM suite  At the time, all I did was development, and it was pretty
darn evident that BMC no longer wished to sell the ARSystem as a
development platform.

I've not been able to get to many of these since I left the University of
Washington (it is so much harder to convince a profit motivated manager of
these things then a University manager!), and I had hoped to go to this,
but now I'm not so sure  Maybe I'm just better off finding a good class
somewhere

BMC, you really need to start listening to this group.  They are some of
your Remedy products biggest fans.  We can can be a bit of handful
sometimes, but we're worth it!  Stop treating this as a way to just sell
your products.  We've already bought into that.  Instead, think about how
YOU can help US to better leverage these products.  Do a better job in
running this event.  Perhaps give it to the education and
engineering/R&D departments, and leave the sales staff at home!

*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky  wrote:

> **
> too funny Jason!!!
>
> seems they are going back to how BMC used to run the conference.  too bad
> there is no more WWRUG.  i guess the guys got burned out.  :(
>
>
> On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
>
>> **
>> By doing our own thing we would simply be creating an overlay on ENGAGE.
>>  Once we create the overlay we can customize and changes by BMC won't have
>> an impact.  Except if they delete one of us in base, that will have an
>> impact on the overlay.
>>
>>
>>  On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
>> wrote:
>>
>>> **
>>> Not if you do it from a hotel room though? I'll pitch in for a suite. We
>>> can set up a google hang out and a live tweet session.
>>>
>>>
>>>  On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:
>>>
 **
  Yeah I proposed this... Somekind of "genius bar" or something, maybe
 panel like, or small breakouts or something...
 Could have been setup like a "mini community onsite" using Matt for
 this...

 Maybe we could squat the booth location for this when it's not
 attended? If it's like wwrug, it's just opened for lunch / not a long time,
 we could use the place to do some small groups about a theme or something?

 So, a mix between the "bird & the feathers", "genius bar", "community"
 and whatever?

 We could even stream it live on the net so the others could see it
 (that could be a problem with BMC rules though).

 On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:

   **
 I was willing to sponsor a technical/learning lab at the conference.
 Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love
 networking (by networking I mean drinking) with you guys if you decide to
 go.

  On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
 wrote:

>  In browsing through the sessions and speakers, the title of unnamed
> speaker pretty much sums up my assessment of the catalog:
> Lead Technical Marketing Consultant
>
>
>  On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo  wrote:
>
>> **
>>  The evening is still there, Tuesday from 6 to 8 PM:
>> http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-
>> 2bc888d975f2496db5d3f819b9735209.aspx
>>
>> But that's weird... Since breakouts continue from 6 to 9 PM on
>> tuesday... So or you go stalk the Engineers (and potentially miss 2
>> breakouts), or you attend the breakouts (and miss the candy)?
>>
>>
>> On 29 Jul, 2014,at 01:26 AM, Rick Cook  wrote:
>>
>>   **
>>
>> And with so many evening sessions, where does the Evening with
>> Engineering or the other evening activities go?  Will they even have 
>> them?
>>
>> Rick
>>   On Jul 28, 2014 4:24 PM, "Jason Miller" 
>> wrote:
>>
>>> **
>>> Not impressed.  My first impress is welcome back BMC Marketing
>>> World.  We haven't missed you all these years.  Maybe I need to just 
>>> let it
>>> soak in for a day or two?.?.?.
>>>
>>> Unless I am overlooking something it seems there are very few
>>> presentations by customers.
>>>
>>>
>>>  On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire >> memorialhermann.org> wrote:
>>>
 **

 Just shaking my head…

 *From:* Action Request System discussion list(ARSList) [mailto:
 ars...@arslist.org] *On Behalf Of *laurent matheo

 *Sent:* Monday, July 28, 2014 5:32 PM

>

Re: ENGAGE

2014-07-29 Thread Warren R. Baltimore II

err...that would be San Jose  heh...still haven't had my full load of
coffee.

On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> First off, as to Claire's earlier comment, I am truly flattered.
>
> I'm not sure why anyone would have thought this to be any different then
> it has ALWAYS been when BMC ran this thing.  I still remember giving an ear
> full to some poor staffer in San Diego back in 2006 (I think) about how
> upset I was that it was nothing more then one long marketing tool for the
> ITSM suite  At the time, all I did was development, and it was pretty
> darn evident that BMC no longer wished to sell the ARSystem as a
> development platform.
>
> I've not been able to get to many of these since I left the University of
> Washington (it is so much harder to convince a profit motivated manager of
> these things then a University manager!), and I had hoped to go to this,
> but now I'm not so sure  Maybe I'm just better off finding a good class
> somewhere
>
> BMC, you really need to start listening to this group.  They are some of
> your Remedy products biggest fans.  We can can be a bit of handful
> sometimes, but we're worth it!  Stop treating this as a way to just sell
> your products.  We've already bought into that.  Instead, think about how
> YOU can help US to better leverage these products.  Do a better job in
> running this event.  Perhaps give it to the education and
> engineering/R&D departments, and leave the sales staff at home!
>
> *sigh*
>  On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
> wrote:
>
>> **
>> too funny Jason!!!
>>
>> seems they are going back to how BMC used to run the conference.  too bad
>> there is no more WWRUG.  i guess the guys got burned out.  :(
>>
>>
>> On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
>>
>>> **
>>> By doing our own thing we would simply be creating an overlay on ENGAGE.
>>>  Once we create the overlay we can customize and changes by BMC won't have
>>> an impact.  Except if they delete one of us in base, that will have an
>>> impact on the overlay.
>>>
>>>
>>>  On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
>>> wrote:
>>>
 **
 Not if you do it from a hotel room though? I'll pitch in for a suite.
 We can set up a google hang out and a live tweet session.


  On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:

> **
>  Yeah I proposed this... Somekind of "genius bar" or something, maybe
> panel like, or small breakouts or something...
> Could have been setup like a "mini community onsite" using Matt for
> this...
>
> Maybe we could squat the booth location for this when it's not
> attended? If it's like wwrug, it's just opened for lunch / not a long 
> time,
> we could use the place to do some small groups about a theme or something?
>
> So, a mix between the "bird & the feathers", "genius bar", "community"
> and whatever?
>
> We could even stream it live on the net so the others could see it
> (that could be a problem with BMC rules though).
>
> On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:
>
>   **
> I was willing to sponsor a technical/learning lab at the conference.
> Reached out to numerous people. Deaf ears. Oh well... I'm still going. 
> Love
> networking (by networking I mean drinking) with you guys if you decide to
> go.
>
>
>  On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
> wrote:
>
>>  In browsing through the sessions and speakers, the title of unnamed
>> speaker pretty much sums up my assessment of the catalog:
>> Lead Technical Marketing Consultant
>>
>>
>>  On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo 
>> wrote:
>>
>>> **
>>>  The evening is still there, Tuesday from 6 to 8 PM:
>>> http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-
>>> 2bc888d975f2496db5d3f819b9735209.aspx
>>>
>>> But that's weird... Since breakouts continue from 6 to 9 PM on
>>> tuesday... So or you go stalk the Engineers (and potentially miss 2
>>> breakouts), or you attend the breakouts (and miss the candy)?
>>>
>>>
>>> On 29 Jul, 2014,at 01:26 AM, Rick Cook  wrote:
>>>
>>>   **
>>>
>>> And with so many evening sessions, where does the Evening with
>>> Engineering or the other evening activities go?  Will they even have 
>>> them?
>>>
>>> Rick
>>>   On Jul 28, 2014 4:24 PM, "Jason Miller" 
>>> wrote:
>>>
 **
 Not impressed.  My first impress is welcome back BMC Marketing
 World.  We haven't missed you all these years.  Maybe I need to just 
 let it
 soak in for a day or two?.?.?.

 Unless I am overlooking something it seems there are very few
 presentations by customers.


  On Mon, Jul 28, 2014 at 3

Re: ENGAGE

Looks like they updated the session times to more reasonable values.  Some
of that may be time zone adjustment, but at least evenings now look free
for networking and other activities.

I know that not everyone is ready for the advanced stuff, and that we need
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely
attend.  The rest are kinda meh...

Rick


On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> err...that would be San Jose  heh...still haven't had my full load of
> coffee.
>
> On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> First off, as to Claire's earlier comment, I am truly flattered.
>>
>> I'm not sure why anyone would have thought this to be any different then
>> it has ALWAYS been when BMC ran this thing.  I still remember giving an ear
>> full to some poor staffer in San Diego back in 2006 (I think) about how
>> upset I was that it was nothing more then one long marketing tool for the
>> ITSM suite  At the time, all I did was development, and it was pretty
>> darn evident that BMC no longer wished to sell the ARSystem as a
>> development platform.
>>
>> I've not been able to get to many of these since I left the University of
>> Washington (it is so much harder to convince a profit motivated manager of
>> these things then a University manager!), and I had hoped to go to this,
>> but now I'm not so sure  Maybe I'm just better off finding a good class
>> somewhere
>>
>> BMC, you really need to start listening to this group.  They are some of
>> your Remedy products biggest fans.  We can can be a bit of handful
>> sometimes, but we're worth it!  Stop treating this as a way to just sell
>> your products.  We've already bought into that.  Instead, think about how
>> YOU can help US to better leverage these products.  Do a better job in
>> running this event.  Perhaps give it to the education and
>> engineering/R&D departments, and leave the sales staff at home!
>>
>> *sigh*
>>  On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
>> wrote:
>>
>>> **
>>> too funny Jason!!!
>>>
>>> seems they are going back to how BMC used to run the conference.  too
>>> bad there is no more WWRUG.  i guess the guys got burned out.  :(
>>>
>>>
>>> On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
>>>
 **
 By doing our own thing we would simply be creating an overlay on
 ENGAGE.  Once we create the overlay we can customize and changes by BMC
 won't have an impact.  Except if they delete one of us in base, that will
 have an impact on the overlay.


  On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
 wrote:

> **
> Not if you do it from a hotel room though? I'll pitch in for a suite.
> We can set up a google hang out and a live tweet session.
>
>
>  On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:
>
>> **
>>  Yeah I proposed this... Somekind of "genius bar" or something,
>> maybe panel like, or small breakouts or something...
>> Could have been setup like a "mini community onsite" using Matt for
>> this...
>>
>> Maybe we could squat the booth location for this when it's not
>> attended? If it's like wwrug, it's just opened for lunch / not a long 
>> time,
>> we could use the place to do some small groups about a theme or 
>> something?
>>
>> So, a mix between the "bird & the feathers", "genius bar",
>> "community" and whatever?
>>
>> We could even stream it live on the net so the others could see it
>> (that could be a problem with BMC rules though).
>>
>> On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury 
>> wrote:
>>
>>   **
>> I was willing to sponsor a technical/learning lab at the conference.
>> Reached out to numerous people. Deaf ears. Oh well... I'm still going. 
>> Love
>> networking (by networking I mean drinking) with you guys if you decide to
>> go.
>>
>>
>>  On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
>> wrote:
>>
>>>  In browsing through the sessions and speakers, the title of
>>> unnamed speaker pretty much sums up my assessment of the catalog:
>>> Lead Technical Marketing Consultant
>>>
>>>
>>>  On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo 
>>> wrote:
>>>
 **
  The evening is still there, Tuesday from 6 to 8 PM:
 http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-
 2bc888d975f2496db5d3f819b9735209.aspx

 But that's weird... Since breakouts continue from 6 to 9 PM on
 tuesday... So or you go stalk the Engineers (and potentially miss 2
 breakouts), or you attend the breakouts (and miss the candy)?


 On 29 Jul, 2014,at 01:26 AM, Rick Cook  wrote:

   **

 And with so many evening sessio

Re: ENGAGE

As a solution to the conference sales approachwhy attend a conference 
that's all salesy. 

Why would I pay $2000 plus, to go to a sales rally vs just asking remedy to 
come to the office and demo their products?  I know they will show ;)

I hope they add technical back infor developers it just makes sense. 

Thoughts?

> On Jul 29, 2014, at 11:48 AM, Rick Cook  wrote:
> 
> **
> Looks like they updated the session times to more reasonable values.  Some of 
> that may be time zone adjustment, but at least evenings now look free for 
> networking and other activities.  
> 
> I know that not everyone is ready for the advanced stuff, and that we need 
> sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
> attend.  The rest are kinda meh...
> 
> Rick
> 
> 
>> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
>>  wrote:
>> **
>> err...that would be San Jose  heh...still haven't had my full load of 
>> coffee.
>> 
>>> On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
>>>  wrote:
>>> First off, as to Claire's earlier comment, I am truly flattered.
>>>  
>>> I'm not sure why anyone would have thought this to be any different then it 
>>> has ALWAYS been when BMC ran this thing.  I still remember giving an ear 
>>> full to some poor staffer in San Diego back in 2006 (I think) about how 
>>> upset I was that it was nothing more then one long marketing tool for the 
>>> ITSM suite  At the time, all I did was development, and it was pretty 
>>> darn evident that BMC no longer wished to sell the ARSystem as a 
>>> development platform.
>>>  
>>> I've not been able to get to many of these since I left the University of 
>>> Washington (it is so much harder to convince a profit motivated manager of 
>>> these things then a University manager!), and I had hoped to go to this, 
>>> but now I'm not so sure  Maybe I'm just better off finding a good class 
>>> somewhere
>>>  
>>> BMC, you really need to start listening to this group.  They are some of 
>>> your Remedy products biggest fans.  We can can be a bit of handful 
>>> sometimes, but we're worth it!  Stop treating this as a way to just sell 
>>> your products.  We've already bought into that.  Instead, think about how 
>>> YOU can help US to better leverage these products.  Do a better job in 
>>> running this event.  Perhaps give it to the education and engineering/R&D 
>>> departments, and leave the sales staff at home!
>>>  
>>> *sigh*
 On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky  wrote:
 **
 too funny Jason!!!
 
 seems they are going back to how BMC used to run the conference.  too bad 
 there is no more WWRUG.  i guess the guys got burned out.  :(
 
 
> On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
> **
> By doing our own thing we would simply be creating an overlay on ENGAGE.  
> Once we create the overlay we can customize and changes by BMC won't have 
> an impact.  Except if they delete one of us in base, that will have an 
> impact on the overlay.
> 
> 
>> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury  
>> wrote:
>> **
>> Not if you do it from a hotel room though? I'll pitch in for a suite. We 
>> can set up a google hang out and a live tweet session. 
>> 
>> 
>>> On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:
>>> **
>>> Yeah I proposed this... Somekind of "genius bar" or something, maybe 
>>> panel like, or small breakouts or something...
>>> Could have been setup like a "mini community onsite" using Matt for 
>>> this...
>>> 
>>> Maybe we could squat the booth location for this when it's not 
>>> attended? If it's like wwrug, it's just opened for lunch / not a long 
>>> time, we could use the place to do some small groups about a theme or 
>>> something?
>>> 
>>> So, a mix between the "bird & the feathers", "genius bar", "community" 
>>> and whatever?
>>> 
>>> We could even stream it live on the net so the others could see it 
>>> (that could be a problem with BMC rules though).
>>> 
>>> On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:
>>> 
 **
 I was willing to sponsor a technical/learning lab at the conference. 
 Reached out to numerous people. Deaf ears. Oh well... I'm still going. 
 Love networking (by networking I mean drinking) with you guys if you 
 decide to go.
 
 
> On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury  
> wrote:
> In browsing through the sessions and speakers, the title of unnamed 
> speaker pretty much sums up my assessment of the catalog: Lead 
> Technical Marketing Consultant
> 
> 
>> On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo  wrote:
>> **
>> The evening is still there, Tuesday from 6 to 8 PM:
>> http://www.eventmg

Re: ENGAGE

2014-07-29 Thread Warren R. Baltimore II

I couldn't agree more Bruce

On Tue, Jul 29, 2014 at 12:01 PM, Brukeste G  wrote:

> **
> As a solution to the conference sales approachwhy attend a conference
> that's all salesy.
>
> Why would I pay $2000 plus, to go to a sales rally vs just asking remedy
> to come to the office and demo their products?  I know they will show ;)
>
> I hope they add technical back infor developers it just makes sense.
>
> Thoughts?
>
> On Jul 29, 2014, at 11:48 AM, Rick Cook  wrote:
>
>  **
> Looks like they updated the session times to more reasonable values.  Some
> of that may be time zone adjustment, but at least evenings now look free
> for networking and other activities.
>
> I know that not everyone is ready for the advanced stuff, and that we need
> sessions at all levels.  But I see maybe 5-6 breakouts I would definitely
> attend.  The rest are kinda meh...
>
> Rick
>
>
> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>> err...that would be San Jose  heh...still haven't had my full load of
>> coffee.
>>
>>  On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> First off, as to Claire's earlier comment, I am truly flattered.
>>>
>>> I'm not sure why anyone would have thought this to be any different then
>>> it has ALWAYS been when BMC ran this thing.  I still remember giving an ear
>>> full to some poor staffer in San Diego back in 2006 (I think) about how
>>> upset I was that it was nothing more then one long marketing tool for the
>>> ITSM suite  At the time, all I did was development, and it was pretty
>>> darn evident that BMC no longer wished to sell the ARSystem as a
>>> development platform.
>>>
>>> I've not been able to get to many of these since I left the University
>>> of Washington (it is so much harder to convince a profit motivated manager
>>> of these things then a University manager!), and I had hoped to go to this,
>>> but now I'm not so sure  Maybe I'm just better off finding a good class
>>> somewhere
>>>
>>> BMC, you really need to start listening to this group.  They are some of
>>> your Remedy products biggest fans.  We can can be a bit of handful
>>> sometimes, but we're worth it!  Stop treating this as a way to just sell
>>> your products.  We've already bought into that.  Instead, think about how
>>> YOU can help US to better leverage these products.  Do a better job in
>>> running this event.  Perhaps give it to the education and
>>> engineering/R&D departments, and leave the sales staff at home!
>>>
>>> *sigh*
>>>  On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
>>> wrote:
>>>
 **
 too funny Jason!!!

 seems they are going back to how BMC used to run the conference.  too
 bad there is no more WWRUG.  i guess the guys got burned out.  :(


 On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:

> **
> By doing our own thing we would simply be creating an overlay on
> ENGAGE.  Once we create the overlay we can customize and changes by BMC
> won't have an impact.  Except if they delete one of us in base, that will
> have an impact on the overlay.
>
>
>  On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
> wrote:
>
>> **
>> Not if you do it from a hotel room though? I'll pitch in for a suite.
>> We can set up a google hang out and a live tweet session.
>>
>>
>>  On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo 
>> wrote:
>>
>>> **
>>>  Yeah I proposed this... Somekind of "genius bar" or something,
>>> maybe panel like, or small breakouts or something...
>>> Could have been setup like a "mini community onsite" using Matt for
>>> this...
>>>
>>> Maybe we could squat the booth location for this when it's not
>>> attended? If it's like wwrug, it's just opened for lunch / not a long 
>>> time,
>>> we could use the place to do some small groups about a theme or 
>>> something?
>>>
>>> So, a mix between the "bird & the feathers", "genius bar",
>>> "community" and whatever?
>>>
>>> We could even stream it live on the net so the others could see it
>>> (that could be a problem with BMC rules though).
>>>
>>> On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury 
>>> wrote:
>>>
>>>   **
>>> I was willing to sponsor a technical/learning lab at the conference.
>>> Reached out to numerous people. Deaf ears. Oh well... I'm still going. 
>>> Love
>>> networking (by networking I mean drinking) with you guys if you decide 
>>> to
>>> go.
>>>
>>>
>>>  On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
>>> wrote:
>>>
  In browsing through the sessions and speakers, the title of
 unnamed speaker pretty much sums up my assessment of the catalog:
 Lead Technical Marketing Consultant


  On Mon, Jul

Re: ENGAGE

2014-07-29 Thread Tauf Chowdhury

I'm just going to attend a Service Now conference so I can get something 
technical out of it 

Sent from my iPhone

> On Jul 29, 2014, at 12:01 PM, Brukeste G  wrote:
> 
> **
> As a solution to the conference sales approachwhy attend a conference 
> that's all salesy. 
> 
> Why would I pay $2000 plus, to go to a sales rally vs just asking remedy to 
> come to the office and demo their products?  I know they will show ;)
> 
> I hope they add technical back infor developers it just makes sense. 
> 
> Thoughts?
> 
>> On Jul 29, 2014, at 11:48 AM, Rick Cook  wrote:
>> 
>> **
>> Looks like they updated the session times to more reasonable values.  Some 
>> of that may be time zone adjustment, but at least evenings now look free for 
>> networking and other activities.  
>> 
>> I know that not everyone is ready for the advanced stuff, and that we need 
>> sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
>> attend.  The rest are kinda meh...
>> 
>> Rick
>> 
>> 
>>> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
>>>  wrote:
>>> **
>>> err...that would be San Jose  heh...still haven't had my full load of 
>>> coffee.
>>> 
 On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
  wrote:
 First off, as to Claire's earlier comment, I am truly flattered.

 I'm not sure why anyone would have thought this to be any different then 
 it has ALWAYS been when BMC ran this thing.  I still remember giving an 
 ear full to some poor staffer in San Diego back in 2006 (I think) about 
 how upset I was that it was nothing more then one long marketing tool for 
 the ITSM suite  At the time, all I did was development, and it was 
 pretty darn evident that BMC no longer wished to sell the ARSystem as a 
 development platform.

 I've not been able to get to many of these since I left the University of 
 Washington (it is so much harder to convince a profit motivated manager of 
 these things then a University manager!), and I had hoped to go to this, 
 but now I'm not so sure  Maybe I'm just better off finding a good 
 class somewhere

 BMC, you really need to start listening to this group.  They are some of 
 your Remedy products biggest fans.  We can can be a bit of handful 
 sometimes, but we're worth it!  Stop treating this as a way to just sell 
 your products.  We've already bought into that.  Instead, think about how 
 YOU can help US to better leverage these products.  Do a better job in 
 running this event.  Perhaps give it to the education and engineering/R&D 
 departments, and leave the sales staff at home!

 *sigh*
> On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky  wrote:
> **
> too funny Jason!!!
> 
> seems they are going back to how BMC used to run the conference.  too bad 
> there is no more WWRUG.  i guess the guys got burned out.  :(
> 
> 
>> On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
>> **
>> By doing our own thing we would simply be creating an overlay on ENGAGE. 
>>  Once we create the overlay we can customize and changes by BMC won't 
>> have an impact.  Except if they delete one of us in base, that will have 
>> an impact on the overlay.
>> 
>> 
>>> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury  
>>> wrote:
>>> **
>>> Not if you do it from a hotel room though? I'll pitch in for a suite. 
>>> We can set up a google hang out and a live tweet session. 
>>> 
>>> 
 On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:
 **
 Yeah I proposed this... Somekind of "genius bar" or something, maybe 
 panel like, or small breakouts or something...
 Could have been setup like a "mini community onsite" using Matt for 
 this...

 Maybe we could squat the booth location for this when it's not 
 attended? If it's like wwrug, it's just opened for lunch / not a long 
 time, we could use the place to do some small groups about a theme or 
 something?

 So, a mix between the "bird & the feathers", "genius bar", "community" 
 and whatever?

 We could even stream it live on the net so the others could see it 
 (that could be a problem with BMC rules though).

 On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:

> **
> I was willing to sponsor a technical/learning lab at the conference. 
> Reached out to numerous people. Deaf ears. Oh well... I'm still 
> going. Love networking (by networking I mean drinking) with you guys 
> if you decide to go.
> 
> 
>> On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury  
>> wrote:
>> In browsing through the sessions and speakers, the title of unnamed 
>> spe

Re: ENGAGE

2014-07-29 Thread Sanford, Claire

OUCH!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 29, 2014 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
I'm just going to attend a Service Now conference so I can get something 
technical out of it

Sent from my iPhone

On Jul 29, 2014, at 12:01 PM, Brukeste G 
mailto:bruke...@gmail.com>> wrote:
**
As a solution to the conference sales approachwhy attend a conference 
that's all salesy.

Why would I pay $2000 plus, to go to a sales rally vs just asking remedy to 
come to the office and demo their products?  I know they will show ;)

I hope they add technical back infor developers it just makes sense.

Thoughts?

On Jul 29, 2014, at 11:48 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**
Looks like they updated the session times to more reasonable values.  Some of 
that may be time zone adjustment, but at least evenings now look free for 
networking and other activities.
I know that not everyone is ready for the advanced stuff, and that we need 
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
attend.  The rest are kinda meh...

Rick

On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
err...that would be San Jose  heh...still haven't had my full load of 
coffee.
On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
First off, as to Claire's earlier comment, I am truly flattered.

I'm not sure why anyone would have thought this to be any different then it has 
ALWAYS been when BMC ran this thing.  I still remember giving an ear full to 
some poor staffer in San Diego back in 2006 (I think) about how upset I was 
that it was nothing more then one long marketing tool for the ITSM suite  
At the time, all I did was development, and it was pretty darn evident that BMC 
no longer wished to sell the ARSystem as a development platform.

I've not been able to get to many of these since I left the University of 
Washington (it is so much harder to convince a profit motivated manager of 
these things then a University manager!), and I had hoped to go to this, but 
now I'm not so sure  Maybe I'm just better off finding a good class 
somewhere

BMC, you really need to start listening to this group.  They are some of your 
Remedy products biggest fans.  We can can be a bit of handful sometimes, but 
we're worth it!  Stop treating this as a way to just sell your products.  We've 
already bought into that.  Instead, think about how YOU can help US to better 
leverage these products.  Do a better job in running this event.  Perhaps give 
it to the education and engineering/R&D departments, and leave the sales staff 
at home!

*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
mailto:tpala...@gmail.com>> wrote:
**
too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad there 
is no more WWRUG.  i guess the guys got burned out.  :(

On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can 
set up a google hang out and a live tweet session.

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo 
mailto:lm...@me.com>> wrote:
**
Yeah I proposed this... Somekind of "genius bar" or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
I was willing to sponsor a technical/learning lab at the conference. Reached 
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking 
(by networking I mean drinking) with you guys if you decide to go.

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
In browsing through the sessions and speakers, the title of unnamed speaker 
pretty much sums up my assessment of the catalog: Lead Technical Marketing 
Consultant

On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo 
mailto:lm...@me.com>> wrote:
**
The evening is still there, Tuesday from 6 to 8 PM:
http://www.eventmgm

FireFox/Mid-Tier 7.6.04

2014-07-29 Thread Sanford, Claire

Anyone have any idea why the login button on FireFox does not work?  Is there 
something I can change in some .js or .css file to fix it?

Please do not tell me to upgrade to 8.x - I can't take it anymore  ;)



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

2014-07-29 Thread Scott Philben

I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my
time?

When I heard this was happening, I was excited. BMC was running it! The real
insiders! There would be more discussions on the other BMC tools! All the good
stuff all in one place! Adventure and excitement!

Now that I have seen the agenda, it's all about meh... Where are the technical discussions for us
who don't need hand holding and the "New Remedy User Experience?" Where are the
"ways to use Remedy that you never thought of?" How about Misi and seeing how he
integrates things with Remedy? Where are the little customers and big customers explaining how they
do things with Remedy?

This sounds like a lot of Marketing types there to sell me stuff.

And stop pushing The Cloud!

-scott

On Jul 29, 2014, at 11:49 AM, Rick Cook wrote:

**
Looks like they updated the session times to more reasonable values. Some of that may be time zone adjustment, but at least evenings now look free for networking and other activities.

I know that not everyone is ready for the advanced stuff, and that we need
sessions at all levels. But I see maybe 5-6 breakouts I would definitely
attend. The rest are kinda meh...

Rick

On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II
wrote:
**
err...that would be San Jose heh...still haven't had my full load of
coffee.

On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II
wrote:
First off, as to Claire's earlier comment, I am truly flattered.
I'm not sure why anyone would have thought this to be any different then it has
ALWAYS been when BMC ran this thing. I still remember giving an ear full to
some poor staffer in San Diego back in 2006 (I think) about how upset I was
that it was nothing more then one long marketing tool for the ITSM suite
At the time, all I did was development, and it was pretty darn evident that BMC
no longer wished to sell the ARSystem as a development platform.
I've not been able to get to many of these since I left the University of
Washington (it is so much harder to convince a profit motivated manager of
these things then a University manager!), and I had hoped to go to this, but
now I'm not so sure Maybe I'm just better off finding a good class
somewhere
BMC, you really need to start listening to this group. They are some of your
Remedy products biggest fans. We can can be a bit of handful sometimes, but we're
worth it! Stop treating this as a way to just sell your products. We've already
bought into that. Instead, think about how YOU can help US to better leverage
these products. Do a better job in running this event. Perhaps give it to the
education and engineering/R&D departments, and leave the sales staff at home!
*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky wrote:
**
too funny Jason!!!

seems they are going back to how BMC used to run the conference. too bad there
is no more WWRUG. i guess the guys got burned out. :(

On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE. Once
we create the overlay we can customize and changes by BMC won't have an impact.
Except if they delete one of us in base, that will have an impact on the
overlay.

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can
set up a google hang out and a live tweet session.

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo wrote:
**
Yeah I proposed this... Somekind of "genius bar" or something, maybe panel
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If
it's like wwrug, it's just opened for lunch / not a long time, we could use the
place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and
whatever?

We could even stream it live on the net so the others could see it (that could
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury wrote:

**
I was willing to sponsor a technical/learning lab at the conference. Reached
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking
(by networking I mean drinking) with you guys if you decide to go.

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury wrote:
In browsing through the sessions and speakers, the title of unnamed speaker
pretty much sums up my assessment of the catalog: Lead Technical Marketing
Consultant

On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo wrote:
**
The evening is still there, Tuesday from 6 to 8 PM:
http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on tuesday... So or
you go stal

Re: ENGAGE

2014-07-29 Thread Sanford, Claire

They are afraid of Misi and what his tool does to their bottom line  ;)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Tuesday, July 29, 2014 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my 
time?

When I heard this was happening, I was excited. BMC was running it! The real 
insiders! There would be more discussions on the other BMC tools! All the good 
stuff all in one place! Adventure and excitement!

Now that I have seen the agenda, it's all about meh... Where are the technical 
discussions for us who don't need hand holding and the "New Remedy User 
Experience?" Where are the "ways to use Remedy that you never thought of?" How 
about Misi and seeing how he integrates things with Remedy? Where are the 
little customers and big customers explaining how they do things with Remedy?

This sounds like a lot of Marketing types there to sell me stuff.

And stop pushing The Cloud!

-scott

On Jul 29, 2014, at 11:49 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**
Looks like they updated the session times to more reasonable values.  Some of 
that may be time zone adjustment, but at least evenings now look free for 
networking and other activities.
I know that not everyone is ready for the advanced stuff, and that we need 
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
attend.  The rest are kinda meh...

Rick

On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:

**
err...that would be San Jose  heh...still haven't had my full load of 
coffee.
On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:

First off, as to Claire's earlier comment, I am truly flattered.

I'm not sure why anyone would have thought this to be any different then it has 
ALWAYS been when BMC ran this thing.  I still remember giving an ear full to 
some poor staffer in San Diego back in 2006 (I think) about how upset I was 
that it was nothing more then one long marketing tool for the ITSM suite  
At the time, all I did was development, and it was pretty darn evident that BMC 
no longer wished to sell the ARSystem as a development platform.

I've not been able to get to many of these since I left the University of 
Washington (it is so much harder to convince a profit motivated manager of 
these things then a University manager!), and I had hoped to go to this, but 
now I'm not so sure  Maybe I'm just better off finding a good class 
somewhere

BMC, you really need to start listening to this group.  They are some of your 
Remedy products biggest fans.  We can can be a bit of handful sometimes, but 
we're worth it!  Stop treating this as a way to just sell your products.  We've 
already bought into that.  Instead, think about how YOU can help US to better 
leverage these products.  Do a better job in running this event.  Perhaps give 
it to the education and engineering/R&D departments, and leave the sales staff 
at home!

*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
mailto:tpala...@gmail.com>> wrote:

**
too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad there 
is no more WWRUG.  i guess the guys got burned out.  :(

On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can 
set up a google hang out and a live tweet session.

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo 
mailto:lm...@me.com>> wrote:
**
Yeah I proposed this... Somekind of "genius bar" or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
I was willing to sponsor a technical/learning lab at the conference. Reached 
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking 
(by networking I mean drinking) with you guys if you decide to go.

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
mailto:tauf...@gmai

Re: ENGAGE

Amen on the cloud!  Does anyone STILL need to be told what it is?  By now,
either people have decided to do something on/with it, or they've decided
not to jump on that fad.  It's been what - 8 years now?

And if you remember the BMC event right after they bought Remedy, this was
pretty much how it was.  A bunch of BMC reps standing around like Maytag
repairmen to talk to customers who didn't come, while the too-few Remedy
resources were in high demand.  Remedy customers are just more passionate
about the product line than BMC legacy customers are.  BMC legacy apps are
basically utilities for mainframes.  I've worked a little in that space,
and it's not about excitement and new things - it's about keeping things
running smoothly.  No one is changing the face of IT with how they deploy
Patrol.  That's not to denigrate it (or the other BMC apps) as a product,
just that it's not really the forward-looking, customer-facing ITIL type of
stuff that Remedy/ITSM/Atrium is.

THAT's the stuff we need to learn about how to deliver better to our
customers and users.  Do more of THAT, and we'll beat a path to the door.

Rick


On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:

> **
> I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest
> of my time?
>
> When I heard this was happening, I was excited. BMC was running it! The
> real insiders! There would be more discussions on the other BMC tools! All
> the good stuff all in one place! Adventure and excitement!
>
> Now that I have seen the agenda, it's all about meh... Where are the
> technical discussions for us who don't need hand holding and the "New
> Remedy User Experience?" Where are the "ways to use Remedy that you never
> thought of?" How about Misi and seeing how he integrates things with
> Remedy? Where are the little customers and big customers explaining how
> they do things with Remedy?
>
> This sounds like a lot of Marketing types there to sell me stuff.
>
> And stop pushing The Cloud!
>
> -scott
>
>
> On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:
>
> **
> Looks like they updated the session times to more reasonable values.  Some
> of that may be time zone adjustment, but at least evenings now look free
> for networking and other activities.
>
> I know that not everyone is ready for the advanced stuff, and that we need
> sessions at all levels.  But I see maybe 5-6 breakouts I would definitely
> attend.  The rest are kinda meh...
>
> Rick
>
>
> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>> err...that would be San Jose  heh...still haven't had my full load of
>> coffee.
>>
>> On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> First off, as to Claire's earlier comment, I am truly flattered.
>>>
>>> I'm not sure why anyone would have thought this to be any different then
>>> it has ALWAYS been when BMC ran this thing.  I still remember giving an ear
>>> full to some poor staffer in San Diego back in 2006 (I think) about how
>>> upset I was that it was nothing more then one long marketing tool for the
>>> ITSM suite  At the time, all I did was development, and it was pretty
>>> darn evident that BMC no longer wished to sell the ARSystem as a
>>> development platform.
>>>
>>> I've not been able to get to many of these since I left the University
>>> of Washington (it is so much harder to convince a profit motivated manager
>>> of these things then a University manager!), and I had hoped to go to this,
>>> but now I'm not so sure  Maybe I'm just better off finding a good class
>>> somewhere
>>>
>>> BMC, you really need to start listening to this group.  They are some of
>>> your Remedy products biggest fans.  We can can be a bit of handful
>>> sometimes, but we're worth it!  Stop treating this as a way to just sell
>>> your products.  We've already bought into that.  Instead, think about how
>>> YOU can help US to better leverage these products.  Do a better job in
>>> running this event.  Perhaps give it to the education and
>>> engineering/R&D departments, and leave the sales staff at home!
>>>
>>> *sigh*
>>> On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
>>> wrote:
>>>
 **
 too funny Jason!!!

 seems they are going back to how BMC used to run the conference.  too
 bad there is no more WWRUG.  i guess the guys got burned out.  :(


 On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:

> **
> By doing our own thing we would simply be creating an overlay on
> ENGAGE.  Once we create the overlay we can customize and changes by BMC
> won't have an impact.  Except if they delete one of us in base, that will
> have an impact on the overlay.
>
>
> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
> wrote:
>
>> **
>> Not if you do it from a hotel room though? I'll pitch in for a suite.
>> We can set up a google

Re: FireFox/Mid-Tier 7.6.04

Assuming you're on some 7.6x version, we've seen some faults like that one
(though not that particular one) in the mid-tier that require some
patches/hotfixes to address.  Have you tried flushing your mid-tier cache?

Rick


On Tue, Jul 29, 2014 at 9:17 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> Anyone have any idea why the login button on FireFox does not work?  Is
> there something I can change in some .js or .css file to fix it?
>
> Please do not tell me to upgrade to 8.x - I can't take it anymore  ;)
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

2014-07-29 Thread patrick zandi

Looks like another Sales deal   head bowing

Duud, if the product does what it suppose to do, it will sell it self.
if the sales is there to convince the Techies a company needs to buy
something.
Well... Wrong Audience Wrong focus... Just go out a buy a Q&A and the the
stinkin sales manager to sit and wait till it is done cooking and when Q&A
is happy, then tell the sales guy Go!  in the meantime sit down and color!
IMHO


On Mon, Jul 28, 2014 at 6:35 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> The agenda is there… they just hid it… sort of!
>
>
>
> http://bmc.g2planet.com/bmcengage2014/event_agenda
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
> *Sent:* Monday, July 28, 2014 4:52 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ENGAGE
>
>
>
> **
>
> Is that like the "good faith" deposit at a car dealer? Say goodbye to that
> $75! Hehe
>
> Sent from my iPhone
>
>
> On Jul 28, 2014, at 5:49 PM, Terry Bootsma 
> wrote:
>
>  **
>
> I believe early bird pricing expires July 31st.   So, if the agenda is out
> today or tomorrow, that is just "under the wire".
>
>
>
> However, I had to make a call last week,  so I registered and paid for the
> conference with the understanding that I could de-register up to a certain
> date with a $75.00 "admin" fee.  Well, we'll see about that.  :-)
>
>
>
> Terry
>
>
>
>
>
>
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Lynn
> Larsen
> *Sent:* July-28-14 5:03 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ENGAGE
>
> **
>
> I’m glad I’m not alone in the trying to get approval for a conference that
> we have no idea what the content is… There should not be “early bird”
> pricing that expires before the detailed agenda is even published, in my
> opinion.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Sanford,
> Claire
> *Sent:* Monday, July 28, 2014 3:55 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ENGAGE
>
>
>
> **
>
> They missed one mark… in order to get a room you have to go through their
> conference desk.  We are adults.  We should be able to make our own
> reservations.
>
> If the conference is more “sales” than technical, there is no way I can
> get approval.  I’ll be disappointed if they go back to the way it was
> before it became WWRUG!
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Jason
> Miller
> *Sent:* Monday, July 28, 2014 3:51 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ENGAGE
>
>
>
> **
>
> I agree that our WWRUG friends are much better at communicating and giving
> people the information they need to decide, get approvals and make travel
> arrangements than BMC.  Let's just hope they don't completely miss the mark
> on this conference.
>
>
>
> Jason
>
>
>
> On Mon, Jul 28, 2014 at 11:47 AM, David Boylan 
> wrote:
>
> I still haven't seen much of what is being presented other that lots of
> marketing.
>
> Is this even worth going to?
>
>
> Dave
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>  --
>
>
> Note: This e-mail and any attachments may be privileged and confidential
> and protected from disclosure. If the reader of this message is not the
> intended recipient, or an employee or agent responsible for delivering this
> message to the intended recipient, you are hereby notified that any
> disclosure, copying, distribution or use of this e-mail and any attachments
> is strictly prohibited. If you have received this e-mail in error, please
> notify us immediately by returning it to the sender and deleting it from
> your computer system. Thank you for your cooperation.
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

2014-07-29 Thread Tanner, Doug

All,
I posted something on BMC Customer Connect, and I have already 
heard from BMC. I will keep you posted, Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, July 29, 2014 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
Amen on the cloud!  Does anyone STILL need to be told what it is?  By now, 
either people have decided to do something on/with it, or they've decided not 
to jump on that fad.  It's been what - 8 years now?

And if you remember the BMC event right after they bought Remedy, this was 
pretty much how it was.  A bunch of BMC reps standing around like Maytag 
repairmen to talk to customers who didn't come, while the too-few Remedy 
resources were in high demand.  Remedy customers are just more passionate about 
the product line than BMC legacy customers are.  BMC legacy apps are basically 
utilities for mainframes.  I've worked a little in that space, and it's not 
about excitement and new things - it's about keeping things running smoothly.  
No one is changing the face of IT with how they deploy Patrol.  That's not to 
denigrate it (or the other BMC apps) as a product, just that it's not really 
the forward-looking, customer-facing ITIL type of stuff that Remedy/ITSM/Atrium 
is.
THAT's the stuff we need to learn about how to deliver better to our customers 
and users.  Do more of THAT, and we'll beat a path to the door.
Rick

On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben 
mailto:sphil...@mac.com>> wrote:
**
I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my 
time?

When I heard this was happening, I was excited. BMC was running it! The real 
insiders! There would be more discussions on the other BMC tools! All the good 
stuff all in one place! Adventure and excitement!

Now that I have seen the agenda, it's all about meh... Where are the technical 
discussions for us who don't need hand holding and the "New Remedy User 
Experience?" Where are the "ways to use Remedy that you never thought of?" How 
about Misi and seeing how he integrates things with Remedy? Where are the 
little customers and big customers explaining how they do things with Remedy?

This sounds like a lot of Marketing types there to sell me stuff.

And stop pushing The Cloud!

-scott

On Jul 29, 2014, at 11:49 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**
Looks like they updated the session times to more reasonable values.  Some of 
that may be time zone adjustment, but at least evenings now look free for 
networking and other activities.
I know that not everyone is ready for the advanced stuff, and that we need 
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
attend.  The rest are kinda meh...

Rick

On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
err...that would be San Jose  heh...still haven't had my full load of 
coffee.
On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
First off, as to Claire's earlier comment, I am truly flattered.

I'm not sure why anyone would have thought this to be any different then it has 
ALWAYS been when BMC ran this thing.  I still remember giving an ear full to 
some poor staffer in San Diego back in 2006 (I think) about how upset I was 
that it was nothing more then one long marketing tool for the ITSM suite  
At the time, all I did was development, and it was pretty darn evident that BMC 
no longer wished to sell the ARSystem as a development platform.

I've not been able to get to many of these since I left the University of 
Washington (it is so much harder to convince a profit motivated manager of 
these things then a University manager!), and I had hoped to go to this, but 
now I'm not so sure  Maybe I'm just better off finding a good class 
somewhere

BMC, you really need to start listening to this group.  They are some of your 
Remedy products biggest fans.  We can can be a bit of handful sometimes, but 
we're worth it!  Stop treating this as a way to just sell your products.  We've 
already bought into that.  Instead, think about how YOU can help US to better 
leverage these products.  Do a better job in running this event.  Perhaps give 
it to the education and engineering/R&D departments, and leave the sales staff 
at home!

*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
mailto:tpala...@gmail.com>> wrote:
**
too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad there 
is no more WWRUG.  i guess the guys got burned out.  :(

On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.

On Mon, Ju

Re: ENGAGE

I think that is a good idea. If this is going to be more of a marketing
event than a tech, I do not think I'm that interested in attending either as
I really do not think I want to know what they have to say about their OTB
offerings like CMDB or ITSM or SRM. Personally I would love to know where
the system is headed as a platform. As a techy I hardly care about what has
already been done using the system. I'd love to know what I could do with it
given the underlying platforms new features etc.

 

My feeling is that this event may draw a different kind of a crowd.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, July 28, 2014 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

I guess the best 'rejection letter' you can possibly get is the accepted
list coming out and not being able to find yourself anywhere on there.

 

Looking through the sessions, I see there are 120 sessions total.  46 are
'Remedy' related, that's ITSM or ROD (38%) in some way or another.  Of those
only 12 are not being done by BMCers (10%).  4 of those are listed as
'Technical' (3%).  All 4 of them are directly related to ITSM (3 SRM, 1
CMDB).  Nothing that's directly related to Remedy as a development platform,
but as a platform to sell their OOTB toolspart of me is disappointed,
but not surprised.

 

Both of the topics I submitted were of a technical nature, relating to
Remedy, not ITSM...so, I guess that's likely why neither topic was selected
for presentation

 

and due due to the fact that I was counting on not paying the admission
fees, I'm not going to be able to justify the expense to attend this
year...so...maybe I'll do them anyway, but post them on my site instead so
everyone can benefit instead of just the ones that attend Engage...who
knows.

 

On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller 
wrote:

** 

By doing our own thing we would simply be creating an overlay on ENGAGE.
Once we create the overlay we can customize and changes by BMC won't have an
impact.  Except if they delete one of us in base, that will have an impact
on the overlay.

 

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury  wrote:

** 

Not if you do it from a hotel room though? I'll pitch in for a suite. We can
set up a google hang out and a live tweet session. 

 

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:

** 

Yeah I proposed this... Somekind of "genius bar" or something, maybe panel
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If
it's like wwrug, it's just opened for lunch / not a long time, we could use
the place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and
whatever?

We could even stream it live on the net so the others could see it (that
could be a problem with BMC rules though).


On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:

**

I was willing to sponsor a technical/learning lab at the conference. Reached
out to numerous people. Deaf ears. Oh well... I'm still going. Love
networking (by networking I mean drinking) with you guys if you decide to
go.

 

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury  wrote:

In browsing through the sessions and speakers, the title of unnamed speaker
pretty much sums up my assessment of the catalog: Lead Technical Marketing
Consultant

 

On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo  wrote:

**

The evening is still there, Tuesday from 6 to 8 PM:
http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2
496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on tuesday... So
or you go stalk the Engineers (and potentially miss 2 breakouts), or you
attend the breakouts (and miss the candy)?


On 29 Jul, 2014,at 01:26 AM, Rick Cook  wrote:

**

And with so many evening sessions, where does the Evening with Engineering
or the other evening activities go?  Will they even have them?

Rick

On Jul 28, 2014 4:24 PM, "Jason Miller"  wrote:

**

Not impressed.  My first impress is welcome back BMC Marketing World.  We
haven't missed you all these years.  Maybe I need to just let it soak in for
a day or two?.?.?.

 

Unless I am overlooking something it seems there are very few presentations
by customers.

 

On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire
 wrote:

**

Just shaking my head. 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 28, 2014 5:32 PM


To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

 

** 

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, "Sanford, Claire"
 wrote:

You are certainly trusting Terry!

 

I'll wait for the agenda and hope they exte

Re: ENGAGE

how about WWDoug?  they just need to send him!

On Tuesday, July 29, 2014 12:35:41 PM UTC-4, patrick zandi wrote:
>
> ** 
> Looks like another Sales deal   head bowing
>
> Duud, if the product does what it suppose to do, it will sell it self.
> if the sales is there to convince the Techies a company needs to buy 
> something.
> Well... Wrong Audience Wrong focus... Just go out a buy a Q&A and the the 
> stinkin sales manager to sit and wait till it is done cooking and when Q&A 
> is happy, then tell the sales guy Go!  in the meantime sit down and color! 
> IMHO 
>
>
> On Mon, Jul 28, 2014 at 6:35 PM, Sanford, Claire <
> claire@memorialhermann.org > wrote:
>
> ** 
>  
> The agenda is there… they just hid it… sort of!
>
>  
>
> http://bmc.g2planet.com/bmcengage2014/event_agenda
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org ] *On Behalf Of *Tauf Chowdhury
> *Sent:* Monday, July 28, 2014 4:52 PM
>
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> Is that like the "good faith" deposit at a car dealer? Say goodbye to that 
> $75! Hehe
>
> Sent from my iPhone
>  
>
> On Jul 28, 2014, at 5:49 PM, Terry Bootsma  > wrote:
>  
>  ** 
>
> I believe early bird pricing expires July 31st.   So, if the agenda is out 
> today or tomorrow, that is just "under the wire".
>
>  
>
> However, I had to make a call last week,  so I registered and paid for the 
> conference with the understanding that I could de-register up to a certain 
> date with a $75.00 "admin" fee.  Well, we'll see about that.  :-) 
>
>  
>
> Terry
>
>  
>
>  
>
>  
>
>  
>  --
>  
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG ] *On Behalf Of *Lynn Larsen
> *Sent:* July-28-14 5:03 PM
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
> ** 
>  
> I’m glad I’m not alone in the trying to get approval for a conference that 
> we have no idea what the content is… There should not be “early bird” 
> pricing that expires before the detailed agenda is even published, in my 
> opinion.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG ] *On Behalf Of *Sanford, Claire
> *Sent:* Monday, July 28, 2014 3:55 PM
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> They missed one mark… in order to get a room you have to go through their 
> conference desk.  We are adults.  We should be able to make our own 
> reservations.  
>
> If the conference is more “sales” than technical, there is no way I can 
> get approval.  I’ll be disappointed if they go back to the way it was 
> before it became WWRUG!
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG ] *On Behalf Of *Jason Miller
> *Sent:* Monday, July 28, 2014 3:51 PM
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>  
> I agree that our WWRUG friends are much better at communicating and giving 
> people the information they need to decide, get approvals and make travel 
> arrangements than BMC.  Let's just hope they don't completely miss the mark 
> on this conference.
>  
>  
>  
> Jason
>   
>  
>  
> On Mon, Jul 28, 2014 at 11:47 AM, David Boylan  > wrote:
>
> I still haven't seen much of what is being presented other that lots of 
> marketing.
>
> Is this even worth going to?
>
>
> Dave
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>  
>

Re: ENGAGE

actually, he should be in charge of the conference.  he isnt that busy!  :)

On Tuesday, July 29, 2014 12:41:44 PM UTC-4, Tami Palacky wrote:
>
> ** 
> how about WWDoug?  they just need to send him!
>
> On Tuesday, July 29, 2014 12:35:41 PM UTC-4, patrick zandi wrote:
>
> ** 
> Looks like another Sales deal   head bowing
>
> Duud, if the product does what it suppose to do, it will sell it self.
> if the sales is there to convince the Techies a company needs to buy 
> something.
> Well... Wrong Audience Wrong focus... Just go out a buy a Q&A and the the 
> stinkin sales manager to sit and wait till it is done cooking and when Q&A 
> is happy, then tell the sales guy Go!  in the meantime sit down and color! 
> IMHO 
>
>
> On Mon, Jul 28, 2014 at 6:35 PM, Sanford, Claire <
> claire@memorialhermann.org> wrote:
>
> ** 
>  
> The agenda is there… they just hid it… sort of!
>
>  
>
> http://bmc.g2planet.com/bmcengage2014/event_agenda
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org] *On Behalf Of *Tauf Chowdhury
> *Sent:* Monday, July 28, 2014 4:52 PM
>
> *To:* ars...@arslist.org
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> Is that like the "good faith" deposit at a car dealer? Say goodbye to that 
> $75! Hehe
>
> Sent from my iPhone
>  
>
> On Jul 28, 2014, at 5:49 PM, Terry Bootsma  wrote:
>  
>  ** 
>
> I believe early bird pricing expires July 31st.   So, if the agenda is out 
> today or tomorrow, that is just "under the wire".
>
>  
>
> However, I had to make a call last week,  so I registered and paid for the 
> conference with the understanding that I could de-register up to a certain 
> date with a $75.00 "admin" fee.  Well, we'll see about that.  :-) 
>
>  
>
> Terry
>
>  
>
>  
>
>  
>
>  
>  --
>  
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG] *On Behalf Of *Lynn Larsen
> *Sent:* July-28-14 5:03 PM
> *To:* ars...@arslist.org
> *Subject:* Re: ENGAGE
>
> ** 
>  
> I’m glad I’m not alone in the trying to get approval for a conference that 
> we have no idea what the content is… There should not be “early bird” 
> pricing that expires before the detailed agenda is even published, in my 
> opinion.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Monday, July 28, 2014 3:55 PM
> *To:* ars...@arslist.org
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> They missed one mark… in order to get a room you have to go through their 
> conference desk.  We are adults.  We should be able to make our own 
> reservations.  
>
> If the conference is more “sales” than technical, there is no way I can 
> get approval.  I’ll be disappointed if they go back to the way it was 
> before it became WWRUG!
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG] *
> ...


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

Amen to that Warren!

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Tuesday, July 29, 2014 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

First off, as to Claire's earlier comment, I am truly flattered.

 

I'm not sure why anyone would have thought this to be any different then it
has ALWAYS been when BMC ran this thing.  I still remember giving an ear
full to some poor staffer in San Diego back in 2006 (I think) about how
upset I was that it was nothing more then one long marketing tool for the
ITSM suite  At the time, all I did was development, and it was pretty
darn evident that BMC no longer wished to sell the ARSystem as a development
platform.

 

I've not been able to get to many of these since I left the University of
Washington (it is so much harder to convince a profit motivated manager of
these things then a University manager!), and I had hoped to go to this, but
now I'm not so sure  Maybe I'm just better off finding a good class
somewhere

 

BMC, you really need to start listening to this group.  They are some of
your Remedy products biggest fans.  We can can be a bit of handful
sometimes, but we're worth it!  Stop treating this as a way to just sell
your products.  We've already bought into that.  Instead, think about how
YOU can help US to better leverage these products.  Do a better job in
running this event.  Perhaps give it to the education and engineering/R&D
departments, and leave the sales staff at home!

 

*sigh*

On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky  wrote:

** 

too funny Jason!!! 

 

seems they are going back to how BMC used to run the conference.  too bad
there is no more WWRUG.  i guess the guys got burned out.  :( 



On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:

** 

By doing our own thing we would simply be creating an overlay on ENGAGE.
Once we create the overlay we can customize and changes by BMC won't have an
impact.  Except if they delete one of us in base, that will have an impact
on the overlay.

 

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury  wrote:

** 

Not if you do it from a hotel room though? I'll pitch in for a suite. We can
set up a google hang out and a live tweet session. 

 

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:

** 

Yeah I proposed this... Somekind of "genius bar" or something, maybe panel
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If
it's like wwrug, it's just opened for lunch / not a long time, we could use
the place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and
whatever?

We could even stream it live on the net so the others could see it (that
could be a problem with BMC rules though).


On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:

** 

I was willing to sponsor a technical/learning lab at the conference. Reached
out to numerous people. Deaf ears. Oh well... I'm still going. Love
networking (by networking I mean drinking) with you guys if you decide to
go.

 

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury  wrote:

In browsing through the sessions and speakers, the title of unnamed speaker
pretty much sums up my assessment of the catalog: Lead Technical Marketing
Consultant

 

On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo  wrote:

** 

The evening is still there, Tuesday from 6 to 8 PM:
http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2
496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on tuesday... So
or you go stalk the Engineers (and potentially miss 2 breakouts), or you
attend the breakouts (and miss the candy)?


On 29 Jul, 2014,at 01:26 AM, Rick Cook  wrote:

** 

And with so many evening sessions, where does the Evening with Engineering
or the other evening activities go?  Will they even have them?

Rick

On Jul 28, 2014 4:24 PM, "Jason Miller"  wrote:

** 

Not impressed.  My first impress is welcome back BMC Marketing World.  We
haven't missed you all these years.  Maybe I need to just let it soak in for
a day or two?.?.?. 

 

Unless I am overlooking something it seems there are very few presentations
by customers.

 

On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire
 wrote:

** 

Just shaking my head. 

 

From: Action Request System discussion list(ARSList)
[mailto:ars...@arslist.org] On Behalf Of laurent matheo 


Sent: Monday, July 28, 2014 5:32 PM


To: ars...@arslist.org
Subject: Re: ENGAGE

 

 

** 

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, "Sanford, Claire"
 wrote:

You are certainly trusting Terry!

 

I'll wait for the agenda and hope they extend the early bird rate.   I can
see it no

Re: ENGAGE

2014-07-29 Thread richard....@bwc.state.oh.us

Butthere may be free stuff!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Tuesday, July 29, 2014 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my 
time?

When I heard this was happening, I was excited. BMC was running it! The real 
insiders! There would be more discussions on the other BMC tools! All the good 
stuff all in one place! Adventure and excitement!

Now that I have seen the agenda, it's all about meh... Where are the technical 
discussions for us who don't need hand holding and the "New Remedy User 
Experience?" Where are the "ways to use Remedy that you never thought of?" How 
about Misi and seeing how he integrates things with Remedy? Where are the 
little customers and big customers explaining how they do things with Remedy?

This sounds like a lot of Marketing types there to sell me stuff.

And stop pushing The Cloud!

-scott

On Jul 29, 2014, at 11:49 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**
Looks like they updated the session times to more reasonable values.  Some of 
that may be time zone adjustment, but at least evenings now look free for 
networking and other activities.
I know that not everyone is ready for the advanced stuff, and that we need 
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
attend.  The rest are kinda meh...

Rick

On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:

**
err...that would be San Jose  heh...still haven't had my full load of 
coffee.
On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:

First off, as to Claire's earlier comment, I am truly flattered.

I'm not sure why anyone would have thought this to be any different then it has 
ALWAYS been when BMC ran this thing.  I still remember giving an ear full to 
some poor staffer in San Diego back in 2006 (I think) about how upset I was 
that it was nothing more then one long marketing tool for the ITSM suite  
At the time, all I did was development, and it was pretty darn evident that BMC 
no longer wished to sell the ARSystem as a development platform.

I've not been able to get to many of these since I left the University of 
Washington (it is so much harder to convince a profit motivated manager of 
these things then a University manager!), and I had hoped to go to this, but 
now I'm not so sure  Maybe I'm just better off finding a good class 
somewhere

BMC, you really need to start listening to this group.  They are some of your 
Remedy products biggest fans.  We can can be a bit of handful sometimes, but 
we're worth it!  Stop treating this as a way to just sell your products.  We've 
already bought into that.  Instead, think about how YOU can help US to better 
leverage these products.  Do a better job in running this event.  Perhaps give 
it to the education and engineering/R&D departments, and leave the sales staff 
at home!

*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
mailto:tpala...@gmail.com>> wrote:

**
too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad there 
is no more WWRUG.  i guess the guys got burned out.  :(

On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can 
set up a google hang out and a live tweet session.

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo 
mailto:lm...@me.com>> wrote:
**
Yeah I proposed this... Somekind of "genius bar" or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
I was willing to sponsor a technical/learning lab at the conference. Reached 
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking 
(by networking I mean drinking) with you guys if you decide to go.

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
In browsing through the s

Re: ENGAGE

I think your question should be more like "Why pay to go to a sales event at
all??" It's like paying 2000 bucks to attend a sales presentation from
salesmen that are working hard to sell their products. I see a 0 value for
an attendee if he is a techie.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brukeste G
Sent: Tuesday, July 29, 2014 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

As a solution to the conference sales approachwhy attend a conference
that's all salesy. 

 

Why would I pay $2000 plus, to go to a sales rally vs just asking remedy to
come to the office and demo their products?  I know they will show ;)

 

I hope they add technical back infor developers it just makes sense. 

 

Thoughts?


On Jul 29, 2014, at 11:48 AM, Rick Cook  wrote:

** 

Looks like they updated the session times to more reasonable values.  Some
of that may be time zone adjustment, but at least evenings now look free for
networking and other activities.  

I know that not everyone is ready for the advanced stuff, and that we need
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely
attend.  The rest are kinda meh...


Rick

 

On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II
 wrote:

** 

err...that would be San Jose  heh...still haven't had my full load of
coffee.

On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II
 wrote:

First off, as to Claire's earlier comment, I am truly flattered.

 

I'm not sure why anyone would have thought this to be any different then it
has ALWAYS been when BMC ran this thing.  I still remember giving an ear
full to some poor staffer in San Diego back in 2006 (I think) about how
upset I was that it was nothing more then one long marketing tool for the
ITSM suite  At the time, all I did was development, and it was pretty
darn evident that BMC no longer wished to sell the ARSystem as a development
platform.

 

I've not been able to get to many of these since I left the University of
Washington (it is so much harder to convince a profit motivated manager of
these things then a University manager!), and I had hoped to go to this, but
now I'm not so sure  Maybe I'm just better off finding a good class
somewhere

 

BMC, you really need to start listening to this group.  They are some of
your Remedy products biggest fans.  We can can be a bit of handful
sometimes, but we're worth it!  Stop treating this as a way to just sell
your products.  We've already bought into that.  Instead, think about how
YOU can help US to better leverage these products.  Do a better job in
running this event.  Perhaps give it to the education and engineering/R&D
departments, and leave the sales staff at home!

 

*sigh*

On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky  wrote:

** 

too funny Jason!!! 

 

seems they are going back to how BMC used to run the conference.  too bad
there is no more WWRUG.  i guess the guys got burned out.  :( 



On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:

** 

By doing our own thing we would simply be creating an overlay on ENGAGE.
Once we create the overlay we can customize and changes by BMC won't have an
impact.  Except if they delete one of us in base, that will have an impact
on the overlay.

 

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury  wrote:

** 

Not if you do it from a hotel room though? I'll pitch in for a suite. We can
set up a google hang out and a live tweet session. 

 

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo  wrote:

** 

Yeah I proposed this... Somekind of "genius bar" or something, maybe panel
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If
it's like wwrug, it's just opened for lunch / not a long time, we could use
the place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and
whatever?

We could even stream it live on the net so the others could see it (that
could be a problem with BMC rules though).


On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury  wrote:

** 

I was willing to sponsor a technical/learning lab at the conference. Reached
out to numerous people. Deaf ears. Oh well... I'm still going. Love
networking (by networking I mean drinking) with you guys if you decide to
go.

 

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury  wrote:

In browsing through the sessions and speakers, the title of unnamed speaker
pretty much sums up my assessment of the catalog: Lead Technical Marketing
Consultant

 

On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo  wrote:

** 

The evening is still there, Tuesday from 6 to 8 PM:
http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2
496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9

Re: ENGAGE

2014-07-29 Thread Jason Miller

I think what we see is the difference between a Remedy conference and a BMC
conference (duh).  To expand on that obvious statement what we know and
love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC
cannot cater to the Remedy community alone and neglect their other products
(well they could but would probably upset the customers of the other
products).  The conference that would have avoided all of this criticism
from us likely would have looked very lopsided to non-Remedy customers and
I imaging there were discussions around these points and a conscious
decision that the conference had to be balanced.

Claire pointed out they hired a company to help with the conference.  Since
most of my IT career has been centered around Remedy I have not been to
other corporate conferences however my guess is they look pretty similar to
ENGAGE.  BMC and the company helping them plan is likely using the usual
format for a corporate event.  Unfortunately we have been spoiled and are
use to getting the conference we want and that is designed to provide the
maximum value for Remedy customers.  BMC is not and cannot provide that for
us under the BMC-wide umbrella.

With that said I am still disappointed.  I feel they could have
incorporated more technical, customer presentations and AR-specific content
while using some of the lessons learned from the past 5 years of WWRUG and
still providing a pretty balanced event (i.e. add some of the aspects we
love to other product areas instead of taking away from Remedy).

A BMC event and WWRUG have two different focuses and I can't imagine them
ever being close to the same thing.  The corporate run Remedy User Groups
that we loved were hosted by Remedy Corp (ok so I never attended one of
those but I know you guys and gals loved them).  Of course those catered to
Remedy people, that was their only product family to focus on.

So I think the question is can a North America WWRUG and BMC corporate
event exist in the same year?  I suspect with BMC back in the corporate
event game they will not provide nearly the same level of sponsorship they
have for previous WWRUGs.

Jason

On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:

> **
> I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest
> of my time?
>
> When I heard this was happening, I was excited. BMC was running it! The
> real insiders! There would be more discussions on the other BMC tools! All
> the good stuff all in one place! Adventure and excitement!
>
> Now that I have seen the agenda, it's all about meh... Where are the
> technical discussions for us who don't need hand holding and the "New
> Remedy User Experience?" Where are the "ways to use Remedy that you never
> thought of?" How about Misi and seeing how he integrates things with
> Remedy? Where are the little customers and big customers explaining how
> they do things with Remedy?
>
> This sounds like a lot of Marketing types there to sell me stuff.
>
> And stop pushing The Cloud!
>
> -scott
>
>
> On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:
>
> **
> Looks like they updated the session times to more reasonable values.  Some
> of that may be time zone adjustment, but at least evenings now look free
> for networking and other activities.
>
> I know that not everyone is ready for the advanced stuff, and that we need
> sessions at all levels.  But I see maybe 5-6 breakouts I would definitely
> attend.  The rest are kinda meh...
>
> Rick
>
>
> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>> err...that would be San Jose  heh...still haven't had my full load of
>> coffee.
>>
>> On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> First off, as to Claire's earlier comment, I am truly flattered.
>>>
>>> I'm not sure why anyone would have thought this to be any different then
>>> it has ALWAYS been when BMC ran this thing.  I still remember giving an ear
>>> full to some poor staffer in San Diego back in 2006 (I think) about how
>>> upset I was that it was nothing more then one long marketing tool for the
>>> ITSM suite  At the time, all I did was development, and it was pretty
>>> darn evident that BMC no longer wished to sell the ARSystem as a
>>> development platform.
>>>
>>> I've not been able to get to many of these since I left the University
>>> of Washington (it is so much harder to convince a profit motivated manager
>>> of these things then a University manager!), and I had hoped to go to this,
>>> but now I'm not so sure  Maybe I'm just better off finding a good class
>>> somewhere
>>>
>>> BMC, you really need to start listening to this group.  They are some of
>>> your Remedy products biggest fans.  We can can be a bit of handful
>>> sometimes, but we're worth it!  Stop treating this as a way to just sell
>>> your products.  We've already bought into that.  Instead, think about how
>>> YOU

Re: ENGAGE

2014-07-29 Thread patrick zandi

It might be that BMC Managment is "DIS-Engaged"  from the customer
base 8 ^ (
Why did they drop Marimba BBCA -- foolishness...  (it was just a little
dig, still disappointed)...
Footprints appears to be more like MudPrints
I am sure I do not have the whole picture...  hoping for the best!  not
going.


On Tue, Jul 29, 2014 at 12:51 PM, Jason Miller 
wrote:

> **
> I think what we see is the difference between a Remedy conference and a
> BMC conference (duh).  To expand on that obvious statement what we know and
> love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC
> cannot cater to the Remedy community alone and neglect their other products
> (well they could but would probably upset the customers of the other
> products).  The conference that would have avoided all of this criticism
> from us likely would have looked very lopsided to non-Remedy customers and
> I imaging there were discussions around these points and a conscious
> decision that the conference had to be balanced.
>
> Claire pointed out they hired a company to help with the conference.
>  Since most of my IT career has been centered around Remedy I have not been
> to other corporate conferences however my guess is they look pretty similar
> to ENGAGE.  BMC and the company helping them plan is likely using the usual
> format for a corporate event.  Unfortunately we have been spoiled and are
> use to getting the conference we want and that is designed to provide the
> maximum value for Remedy customers.  BMC is not and cannot provide that for
> us under the BMC-wide umbrella.
>
> With that said I am still disappointed.  I feel they could have
> incorporated more technical, customer presentations and AR-specific content
> while using some of the lessons learned from the past 5 years of WWRUG and
> still providing a pretty balanced event (i.e. add some of the aspects we
> love to other product areas instead of taking away from Remedy).
>
> A BMC event and WWRUG have two different focuses and I can't imagine them
> ever being close to the same thing.  The corporate run Remedy User Groups
> that we loved were hosted by Remedy Corp (ok so I never attended one of
> those but I know you guys and gals loved them).  Of course those catered to
> Remedy people, that was their only product family to focus on.
>
> So I think the question is can a North America WWRUG and BMC corporate
> event exist in the same year?  I suspect with BMC back in the corporate
> event game they will not provide nearly the same level of sponsorship they
> have for previous WWRUGs.
>
> Jason
>
>
> On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:
>
>> **
>> I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest
>> of my time?
>>
>> When I heard this was happening, I was excited. BMC was running it! The
>> real insiders! There would be more discussions on the other BMC tools! All
>> the good stuff all in one place! Adventure and excitement!
>>
>> Now that I have seen the agenda, it's all about meh... Where are the
>> technical discussions for us who don't need hand holding and the "New
>> Remedy User Experience?" Where are the "ways to use Remedy that you never
>> thought of?" How about Misi and seeing how he integrates things with
>> Remedy? Where are the little customers and big customers explaining how
>> they do things with Remedy?
>>
>> This sounds like a lot of Marketing types there to sell me stuff.
>>
>> And stop pushing The Cloud!
>>
>> -scott
>>
>>
>> On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:
>>
>> **
>> Looks like they updated the session times to more reasonable values.
>> Some of that may be time zone adjustment, but at least evenings now look
>> free for networking and other activities.
>>
>> I know that not everyone is ready for the advanced stuff, and that we
>> need sessions at all levels.  But I see maybe 5-6 breakouts I would
>> definitely attend.  The rest are kinda meh...
>>
>> Rick
>>
>>
>> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> **
>>> err...that would be San Jose  heh...still haven't had my full load
>>> of coffee.
>>>
>>> On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 First off, as to Claire's earlier comment, I am truly flattered.

 I'm not sure why anyone would have thought this to be any different
 then it has ALWAYS been when BMC ran this thing.  I still remember giving
 an ear full to some poor staffer in San Diego back in 2006 (I think) about
 how upset I was that it was nothing more then one long marketing tool for
 the ITSM suite  At the time, all I did was development, and it was
 pretty darn evident that BMC no longer wished to sell the ARSystem as a
 development platform.

 I've not been able to get to many of these since I left the University
 of Washington (it is so much harder to convince a profit motiva

Re: ENGAGE

2014-07-29 Thread LJ LongWing

Wellone 'plus' that I've seen so far is that they say that the catalog
that we are looking at is a bit 'short'...meaning that they have stated
it's only 85% doneso...I did the math...that means there are about
another 20ish sessions still to be decided uponwill that be enough?
 I'm not sure...I read on communities that most of the 'undecided' are in
the track that Remedy resides in...so it's possible that they will be
adding sessions of a technical nature, but only time will tell.
 Additionally, I saw that the 'early bird' timeframe was extended to Aug
15so that gives people more time once the sessions are more
finalizedI'm still watching the situation as it unfoldswe will see
what we end up with at the end.


On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller 
wrote:

> **
> I think what we see is the difference between a Remedy conference and a
> BMC conference (duh).  To expand on that obvious statement what we know and
> love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC
> cannot cater to the Remedy community alone and neglect their other products
> (well they could but would probably upset the customers of the other
> products).  The conference that would have avoided all of this criticism
> from us likely would have looked very lopsided to non-Remedy customers and
> I imaging there were discussions around these points and a conscious
> decision that the conference had to be balanced.
>
> Claire pointed out they hired a company to help with the conference.
>  Since most of my IT career has been centered around Remedy I have not been
> to other corporate conferences however my guess is they look pretty similar
> to ENGAGE.  BMC and the company helping them plan is likely using the usual
> format for a corporate event.  Unfortunately we have been spoiled and are
> use to getting the conference we want and that is designed to provide the
> maximum value for Remedy customers.  BMC is not and cannot provide that for
> us under the BMC-wide umbrella.
>
> With that said I am still disappointed.  I feel they could have
> incorporated more technical, customer presentations and AR-specific content
> while using some of the lessons learned from the past 5 years of WWRUG and
> still providing a pretty balanced event (i.e. add some of the aspects we
> love to other product areas instead of taking away from Remedy).
>
> A BMC event and WWRUG have two different focuses and I can't imagine them
> ever being close to the same thing.  The corporate run Remedy User Groups
> that we loved were hosted by Remedy Corp (ok so I never attended one of
> those but I know you guys and gals loved them).  Of course those catered to
> Remedy people, that was their only product family to focus on.
>
> So I think the question is can a North America WWRUG and BMC corporate
> event exist in the same year?  I suspect with BMC back in the corporate
> event game they will not provide nearly the same level of sponsorship they
> have for previous WWRUGs.
>
> Jason
>
>
> On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:
>
>> **
>> I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest
>> of my time?
>>
>> When I heard this was happening, I was excited. BMC was running it! The
>> real insiders! There would be more discussions on the other BMC tools! All
>> the good stuff all in one place! Adventure and excitement!
>>
>> Now that I have seen the agenda, it's all about meh... Where are the
>> technical discussions for us who don't need hand holding and the "New
>> Remedy User Experience?" Where are the "ways to use Remedy that you never
>> thought of?" How about Misi and seeing how he integrates things with
>> Remedy? Where are the little customers and big customers explaining how
>> they do things with Remedy?
>>
>> This sounds like a lot of Marketing types there to sell me stuff.
>>
>> And stop pushing The Cloud!
>>
>> -scott
>>
>>
>> On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:
>>
>> **
>> Looks like they updated the session times to more reasonable values.
>> Some of that may be time zone adjustment, but at least evenings now look
>> free for networking and other activities.
>>
>> I know that not everyone is ready for the advanced stuff, and that we
>> need sessions at all levels.  But I see maybe 5-6 breakouts I would
>> definitely attend.  The rest are kinda meh...
>>
>> Rick
>>
>>
>> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> **
>>> err...that would be San Jose  heh...still haven't had my full load
>>> of coffee.
>>>
>>> On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 First off, as to Claire's earlier comment, I am truly flattered.

 I'm not sure why anyone would have thought this to be any different
 then it has ALWAYS been when BMC ran this thing.  I still remember giving
 an ear full to some poor staffer in San Diego back

Re: ENGAGE

2014-07-29 Thread Jason Miller

"It might be that BMC Managment is "DIS-Engaged"  uh, this isn't a new
observation is it?  :)


On Tue, Jul 29, 2014 at 9:59 AM, patrick zandi  wrote:

> **
> It might be that BMC Managment is "DIS-Engaged"  from the customer
> base 8 ^ (
> Why did they drop Marimba BBCA -- foolishness...  (it was just a little
> dig, still disappointed)...
> Footprints appears to be more like MudPrints
> I am sure I do not have the whole picture...  hoping for the best!  not
> going.
>
>
> On Tue, Jul 29, 2014 at 12:51 PM, Jason Miller 
> wrote:
>
>> **
>> I think what we see is the difference between a Remedy conference and a
>> BMC conference (duh).  To expand on that obvious statement what we know and
>> love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC
>> cannot cater to the Remedy community alone and neglect their other products
>> (well they could but would probably upset the customers of the other
>> products).  The conference that would have avoided all of this criticism
>> from us likely would have looked very lopsided to non-Remedy customers and
>> I imaging there were discussions around these points and a conscious
>> decision that the conference had to be balanced.
>>
>> Claire pointed out they hired a company to help with the conference.
>>  Since most of my IT career has been centered around Remedy I have not been
>> to other corporate conferences however my guess is they look pretty similar
>> to ENGAGE.  BMC and the company helping them plan is likely using the usual
>> format for a corporate event.  Unfortunately we have been spoiled and are
>> use to getting the conference we want and that is designed to provide the
>> maximum value for Remedy customers.  BMC is not and cannot provide that for
>> us under the BMC-wide umbrella.
>>
>> With that said I am still disappointed.  I feel they could have
>> incorporated more technical, customer presentations and AR-specific content
>> while using some of the lessons learned from the past 5 years of WWRUG and
>> still providing a pretty balanced event (i.e. add some of the aspects we
>> love to other product areas instead of taking away from Remedy).
>>
>> A BMC event and WWRUG have two different focuses and I can't imagine them
>> ever being close to the same thing.  The corporate run Remedy User Groups
>> that we loved were hosted by Remedy Corp (ok so I never attended one of
>> those but I know you guys and gals loved them).  Of course those catered to
>> Remedy people, that was their only product family to focus on.
>>
>> So I think the question is can a North America WWRUG and BMC corporate
>> event exist in the same year?  I suspect with BMC back in the corporate
>> event game they will not provide nearly the same level of sponsorship they
>> have for previous WWRUGs.
>>
>> Jason
>>
>>
>> On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:
>>
>>> **
>>> I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the
>>> rest of my time?
>>>
>>> When I heard this was happening, I was excited. BMC was running it! The
>>> real insiders! There would be more discussions on the other BMC tools! All
>>> the good stuff all in one place! Adventure and excitement!
>>>
>>> Now that I have seen the agenda, it's all about meh... Where are the
>>> technical discussions for us who don't need hand holding and the "New
>>> Remedy User Experience?" Where are the "ways to use Remedy that you never
>>> thought of?" How about Misi and seeing how he integrates things with
>>> Remedy? Where are the little customers and big customers explaining how
>>> they do things with Remedy?
>>>
>>> This sounds like a lot of Marketing types there to sell me stuff.
>>>
>>> And stop pushing The Cloud!
>>>
>>> -scott
>>>
>>>
>>> On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:
>>>
>>> **
>>> Looks like they updated the session times to more reasonable values.
>>> Some of that may be time zone adjustment, but at least evenings now look
>>> free for networking and other activities.
>>>
>>> I know that not everyone is ready for the advanced stuff, and that we
>>> need sessions at all levels.  But I see maybe 5-6 breakouts I would
>>> definitely attend.  The rest are kinda meh...
>>>
>>> Rick
>>>
>>>
>>> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 **
 err...that would be San Jose  heh...still haven't had my full load
 of coffee.

 On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II <
 warrenbaltim...@gmail.com> wrote:

> First off, as to Claire's earlier comment, I am truly flattered.
>
> I'm not sure why anyone would have thought this to be any different
> then it has ALWAYS been when BMC ran this thing.  I still remember giving
> an ear full to some poor staffer in San Diego back in 2006 (I think) about
> how upset I was that it was nothing more then one long marketing tool for
> the ITSM suite  At the time, all I did was deve

Re: ENGAGE

2014-07-29 Thread Jason Miller

So could a simple "here is what we have so far and we still have some to
add" have avoided all of this?  My guess is we all would have been a bit
quieter, at least until it was all published.


On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing  wrote:

> **
> Wellone 'plus' that I've seen so far is that they say that the catalog
> that we are looking at is a bit 'short'...meaning that they have stated
> it's only 85% doneso...I did the math...that means there are about
> another 20ish sessions still to be decided uponwill that be enough?
>  I'm not sure...I read on communities that most of the 'undecided' are in
> the track that Remedy resides in...so it's possible that they will be
> adding sessions of a technical nature, but only time will tell.
>  Additionally, I saw that the 'early bird' timeframe was extended to Aug
> 15so that gives people more time once the sessions are more
> finalizedI'm still watching the situation as it unfoldswe will see
> what we end up with at the end.
>
>
> On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller 
> wrote:
>
>> **
>> I think what we see is the difference between a Remedy conference and a
>> BMC conference (duh).  To expand on that obvious statement what we know and
>> love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC
>> cannot cater to the Remedy community alone and neglect their other products
>> (well they could but would probably upset the customers of the other
>> products).  The conference that would have avoided all of this criticism
>> from us likely would have looked very lopsided to non-Remedy customers and
>> I imaging there were discussions around these points and a conscious
>> decision that the conference had to be balanced.
>>
>> Claire pointed out they hired a company to help with the conference.
>>  Since most of my IT career has been centered around Remedy I have not been
>> to other corporate conferences however my guess is they look pretty similar
>> to ENGAGE.  BMC and the company helping them plan is likely using the usual
>> format for a corporate event.  Unfortunately we have been spoiled and are
>> use to getting the conference we want and that is designed to provide the
>> maximum value for Remedy customers.  BMC is not and cannot provide that for
>> us under the BMC-wide umbrella.
>>
>> With that said I am still disappointed.  I feel they could have
>> incorporated more technical, customer presentations and AR-specific content
>> while using some of the lessons learned from the past 5 years of WWRUG and
>> still providing a pretty balanced event (i.e. add some of the aspects we
>> love to other product areas instead of taking away from Remedy).
>>
>> A BMC event and WWRUG have two different focuses and I can't imagine them
>> ever being close to the same thing.  The corporate run Remedy User Groups
>> that we loved were hosted by Remedy Corp (ok so I never attended one of
>> those but I know you guys and gals loved them).  Of course those catered to
>> Remedy people, that was their only product family to focus on.
>>
>> So I think the question is can a North America WWRUG and BMC corporate
>> event exist in the same year?  I suspect with BMC back in the corporate
>> event game they will not provide nearly the same level of sponsorship they
>> have for previous WWRUGs.
>>
>> Jason
>>
>>
>> On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:
>>
>>> **
>>> I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the
>>> rest of my time?
>>>
>>> When I heard this was happening, I was excited. BMC was running it! The
>>> real insiders! There would be more discussions on the other BMC tools! All
>>> the good stuff all in one place! Adventure and excitement!
>>>
>>> Now that I have seen the agenda, it's all about meh... Where are the
>>> technical discussions for us who don't need hand holding and the "New
>>> Remedy User Experience?" Where are the "ways to use Remedy that you never
>>> thought of?" How about Misi and seeing how he integrates things with
>>> Remedy? Where are the little customers and big customers explaining how
>>> they do things with Remedy?
>>>
>>> This sounds like a lot of Marketing types there to sell me stuff.
>>>
>>> And stop pushing The Cloud!
>>>
>>> -scott
>>>
>>>
>>> On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:
>>>
>>> **
>>> Looks like they updated the session times to more reasonable values.
>>> Some of that may be time zone adjustment, but at least evenings now look
>>> free for networking and other activities.
>>>
>>> I know that not everyone is ready for the advanced stuff, and that we
>>> need sessions at all levels.  But I see maybe 5-6 breakouts I would
>>> definitely attend.  The rest are kinda meh...
>>>
>>> Rick
>>>
>>>
>>> On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 **
 err...that would be San Jose  heh...still haven't had my full load
 of coffee.

 On Tue, Jul 29, 201

Re: ENGAGE

2014-07-29 Thread LJ LongWing

I think that was the attempt with the 'Subject to change' disclaimer at the
bottombut I personally dismissed that as 'we are covering our legal
buts incase someone that's presenting pulls out', not 'we aren't finished
publishing all of the sessions yet'


On Tue, Jul 29, 2014 at 11:03 AM, Jason Miller 
wrote:

> **
> So could a simple "here is what we have so far and we still have some to
> add" have avoided all of this?  My guess is we all would have been a bit
> quieter, at least until it was all published.
>
>
> On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing 
> wrote:
>
>> **
>> Wellone 'plus' that I've seen so far is that they say that the
>> catalog that we are looking at is a bit 'short'...meaning that they have
>> stated it's only 85% doneso...I did the math...that means there are
>> about another 20ish sessions still to be decided uponwill that be
>> enough?  I'm not sure...I read on communities that most of the 'undecided'
>> are in the track that Remedy resides in...so it's possible that they will
>> be adding sessions of a technical nature, but only time will tell.
>>  Additionally, I saw that the 'early bird' timeframe was extended to Aug
>> 15so that gives people more time once the sessions are more
>> finalizedI'm still watching the situation as it unfoldswe will see
>> what we end up with at the end.
>>
>>
>> On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller 
>> wrote:
>>
>>> **
>>> I think what we see is the difference between a Remedy conference and a
>>> BMC conference (duh).  To expand on that obvious statement what we know and
>>> love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC
>>> cannot cater to the Remedy community alone and neglect their other products
>>> (well they could but would probably upset the customers of the other
>>> products).  The conference that would have avoided all of this criticism
>>> from us likely would have looked very lopsided to non-Remedy customers and
>>> I imaging there were discussions around these points and a conscious
>>> decision that the conference had to be balanced.
>>>
>>> Claire pointed out they hired a company to help with the conference.
>>>  Since most of my IT career has been centered around Remedy I have not been
>>> to other corporate conferences however my guess is they look pretty similar
>>> to ENGAGE.  BMC and the company helping them plan is likely using the usual
>>> format for a corporate event.  Unfortunately we have been spoiled and are
>>> use to getting the conference we want and that is designed to provide the
>>> maximum value for Remedy customers.  BMC is not and cannot provide that for
>>> us under the BMC-wide umbrella.
>>>
>>> With that said I am still disappointed.  I feel they could have
>>> incorporated more technical, customer presentations and AR-specific content
>>> while using some of the lessons learned from the past 5 years of WWRUG and
>>> still providing a pretty balanced event (i.e. add some of the aspects we
>>> love to other product areas instead of taking away from Remedy).
>>>
>>> A BMC event and WWRUG have two different focuses and I can't imagine
>>> them ever being close to the same thing.  The corporate run Remedy User
>>> Groups that we loved were hosted by Remedy Corp (ok so I never attended one
>>> of those but I know you guys and gals loved them).  Of course those catered
>>> to Remedy people, that was their only product family to focus on.
>>>
>>> So I think the question is can a North America WWRUG and BMC corporate
>>> event exist in the same year?  I suspect with BMC back in the corporate
>>> event game they will not provide nearly the same level of sponsorship they
>>> have for previous WWRUGs.
>>>
>>> Jason
>>>
>>>
>>> On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:
>>>
 **
 I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the
 rest of my time?

 When I heard this was happening, I was excited. BMC was running it! The
 real insiders! There would be more discussions on the other BMC tools! All
 the good stuff all in one place! Adventure and excitement!

 Now that I have seen the agenda, it's all about meh... Where are the
 technical discussions for us who don't need hand holding and the "New
 Remedy User Experience?" Where are the "ways to use Remedy that you never
 thought of?" How about Misi and seeing how he integrates things with
 Remedy? Where are the little customers and big customers explaining how
 they do things with Remedy?

 This sounds like a lot of Marketing types there to sell me stuff.

 And stop pushing The Cloud!

 -scott


 On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:

 **
 Looks like they updated the session times to more reasonable values.
 Some of that may be time zone adjustment, but at least evenings now look
 free for networking and other activities.

 I know that not everyone is

AREmail java process

2014-07-29 Thread Hodgdon, Paul

Quick question on AREmail Java process


We are seeing a problem where the arserverd appears to be exerting the proper 
level of control
over the tcp keepalive setting for the connections between itself and the 
AREmail preprocessor,
as well as the DB connections.

The AREmail java preprocessor, on the other hand, does not appear to be 
applying any
kind of tcp keepalive to the front-side connections - IE those coming in to it 
from the web tier servers
or directly from user clients.

Because the front-end process is failing to apply a tcp keepalive to the 
incoming connections, it has
no way of knowing if the client is still there or not.

Thus the 3900 sockets open to the AREmail processes, which then replicates 
those connections back to
the arserverd for another 3900 sockets.  There are a total of more than 7800 
sockets open between those
two functions. Any ideas?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts & ITSM Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu


___
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"Where the Answers Are, and have been for 20 years"

Asset Lifecycle Audit bug

2014-07-29 Thread Jim Coryat (jcoryat)

Listers,

We have identified that the lifecycle audit history on a CI in the CMDB always 
reports the submitter as the original submitter of the CI, not the person who 
made the change to the attribute.  To me this is pointless information and 
should be corrected to truly reflect the truth of the change.  However this is 
"functions as designed" as per BMC, so we have submitted an idea to correct 
this behavior.  Please review and if so inclined vote for your preference.

https://communities.bmc.com/ideas/7210

Has anyone else experienced this as well?

Jim

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Re: AREmail java process

2014-07-29 Thread Grooms, Frederick W

The AREmail java processor (AKA: The Email Engine) is basically a standalone 
client.   It has no "front side" connection to a web server or user connection.

It connects to the AR System to poll for outgoing emails to send as well as 
connecting to email servers to poll for inbound emails. 

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Tuesday, July 29, 2014 12:17 PM
To: arslist@ARSLIST.ORG
Subject: AREmail java process

** 
Quick question on AREmail Java process


We are seeing a problem where the arserverd appears to be exerting the proper 
level of control
over the tcp keepalive setting for the connections between itself and the 
AREmail preprocessor,
as well as the DB connections.

The AREmail java preprocessor, on the other hand, does not appear to be 
applying any
kind of tcp keepalive to the front-side connections - IE those coming in to it 
from the web tier servers
or directly from user clients.

Because the front-end process is failing to apply a tcp keepalive to the 
incoming connections, it has
no way of knowing if the client is still there or not.

Thus the 3900 sockets open to the AREmail processes, which then replicates 
those connections back to 
the arserverd for another 3900 sockets.  There are a total of more than 7800 
sockets open between those
two functions. Any ideas?


IT Accounts & ITSM Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu

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"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

That is why you have a statuses like "Draft", "Proposed", "Waiting for
Approval", "Approved", "Rejected" and "Published" etc. for documents for a
document management process :-). In a way, a schedule such as this posted
online, is a type of a document..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 29, 2014 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

So could a simple "here is what we have so far and we still have some to
add" have avoided all of this?  My guess is we all would have been a bit
quieter, at least until it was all published.

 

On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing  wrote:

** 

Wellone 'plus' that I've seen so far is that they say that the catalog
that we are looking at is a bit 'short'...meaning that they have stated it's
only 85% doneso...I did the math...that means there are about another
20ish sessions still to be decided uponwill that be enough?  I'm not
sure...I read on communities that most of the 'undecided' are in the track
that Remedy resides in...so it's possible that they will be adding sessions
of a technical nature, but only time will tell.  Additionally, I saw that
the 'early bird' timeframe was extended to Aug 15so that gives people
more time once the sessions are more finalizedI'm still watching the
situation as it unfoldswe will see what we end up with at the end.

 

On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller 
wrote:

** 

I think what we see is the difference between a Remedy conference and a BMC
conference (duh).  To expand on that obvious statement what we know and love
is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC cannot
cater to the Remedy community alone and neglect their other products (well
they could but would probably upset the customers of the other products).
The conference that would have avoided all of this criticism from us likely
would have looked very lopsided to non-Remedy customers and I imaging there
were discussions around these points and a conscious decision that the
conference had to be balanced.

 

Claire pointed out they hired a company to help with the conference.  Since
most of my IT career has been centered around Remedy I have not been to
other corporate conferences however my guess is they look pretty similar to
ENGAGE.  BMC and the company helping them plan is likely using the usual
format for a corporate event.  Unfortunately we have been spoiled and are
use to getting the conference we want and that is designed to provide the
maximum value for Remedy customers.  BMC is not and cannot provide that for
us under the BMC-wide umbrella.

 

With that said I am still disappointed.  I feel they could have incorporated
more technical, customer presentations and AR-specific content while using
some of the lessons learned from the past 5 years of WWRUG and still
providing a pretty balanced event (i.e. add some of the aspects we love to
other product areas instead of taking away from Remedy).

 

A BMC event and WWRUG have two different focuses and I can't imagine them
ever being close to the same thing.  The corporate run Remedy User Groups
that we loved were hosted by Remedy Corp (ok so I never attended one of
those but I know you guys and gals loved them).  Of course those catered to
Remedy people, that was their only product family to focus on.

 

So I think the question is can a North America WWRUG and BMC corporate event
exist in the same year?  I suspect with BMC back in the corporate event game
they will not provide nearly the same level of sponsorship they have for
previous WWRUGs.

 

Jason

 

On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:

** 

I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of
my time?

 

When I heard this was happening, I was excited. BMC was running it! The real
insiders! There would be more discussions on the other BMC tools! All the
good stuff all in one place! Adventure and excitement!

 

Now that I have seen the agenda, it's all about meh... Where are the
technical discussions for us who don't need hand holding and the "New Remedy
User Experience?" Where are the "ways to use Remedy that you never thought
of?" How about Misi and seeing how he integrates things with Remedy? Where
are the little customers and big customers explaining how they do things
with Remedy?

 

This sounds like a lot of Marketing types there to sell me stuff.

 

And stop pushing The Cloud!

-scott



On Jul 29, 2014, at 11:49 AM, Rick Cook  wrote:

**

Looks like they updated the session times to more reasonable values.  Some
of that may be time zone adjustment, but at least evenings now look free for
networking and other activities.  

I know that not everyone is ready for the advanced stuff, and that we need
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely
attend.  The rest are kinda meh...


Rick

Re: ENGAGE

2014-07-29 Thread Lynn Larsen

Do you really think that of the 20-some sessions still to be decided upon, that 
they will be focused on Remedy with the direction the rest of the 
agenda/sessions are going?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, July 29, 2014 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
I think that was the attempt with the 'Subject to change' disclaimer at the 
bottombut I personally dismissed that as 'we are covering our legal buts 
incase someone that's presenting pulls out', not 'we aren't finished publishing 
all of the sessions yet'

On Tue, Jul 29, 2014 at 11:03 AM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
So could a simple "here is what we have so far and we still have some to add" 
have avoided all of this?  My guess is we all would have been a bit quieter, at 
least until it was all published.

On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
Wellone 'plus' that I've seen so far is that they say that the catalog that 
we are looking at is a bit 'short'...meaning that they have stated it's only 
85% doneso...I did the math...that means there are about another 20ish 
sessions still to be decided uponwill that be enough?  I'm not sure...I 
read on communities that most of the 'undecided' are in the track that Remedy 
resides in...so it's possible that they will be adding sessions of a technical 
nature, but only time will tell.  Additionally, I saw that the 'early bird' 
timeframe was extended to Aug 15so that gives people more time once the 
sessions are more finalizedI'm still watching the situation as it 
unfoldswe will see what we end up with at the end.

On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
I think what we see is the difference between a Remedy conference and a BMC 
conference (duh).  To expand on that obvious statement what we know and love is 
World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC cannot cater 
to the Remedy community alone and neglect their other products (well they could 
but would probably upset the customers of the other products).  The conference 
that would have avoided all of this criticism from us likely would have looked 
very lopsided to non-Remedy customers and I imaging there were discussions 
around these points and a conscious decision that the conference had to be 
balanced.

Claire pointed out they hired a company to help with the conference.  Since 
most of my IT career has been centered around Remedy I have not been to other 
corporate conferences however my guess is they look pretty similar to ENGAGE.  
BMC and the company helping them plan is likely using the usual format for a 
corporate event.  Unfortunately we have been spoiled and are use to getting the 
conference we want and that is designed to provide the maximum value for Remedy 
customers.  BMC is not and cannot provide that for us under the BMC-wide 
umbrella.

With that said I am still disappointed.  I feel they could have incorporated 
more technical, customer presentations and AR-specific content while using some 
of the lessons learned from the past 5 years of WWRUG and still providing a 
pretty balanced event (i.e. add some of the aspects we love to other product 
areas instead of taking away from Remedy).

A BMC event and WWRUG have two different focuses and I can't imagine them ever 
being close to the same thing.  The corporate run Remedy User Groups that we 
loved were hosted by Remedy Corp (ok so I never attended one of those but I 
know you guys and gals loved them).  Of course those catered to Remedy people, 
that was their only product family to focus on.

So I think the question is can a North America WWRUG and BMC corporate event 
exist in the same year?  I suspect with BMC back in the corporate event game 
they will not provide nearly the same level of sponsorship they have for 
previous WWRUGs.

Jason

On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben 
mailto:sphil...@mac.com>> wrote:
**
I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my 
time?

When I heard this was happening, I was excited. BMC was running it! The real 
insiders! There would be more discussions on the other BMC tools! All the good 
stuff all in one place! Adventure and excitement!

Now that I have seen the agenda, it's all about meh... Where are the technical 
discussions for us who don't need hand holding and the "New Remedy User 
Experience?" Where are the "ways to use Remedy that you never thought of?" How 
about Misi and seeing how he integrates things with Remedy? Where are the 
little customers and big customers explaining how they do things with Remedy?

This sounds like a lot of Marketing types there to sell me stuff.

And stop pushing The Cloud!

-scott

On Jul 29, 2014, at 11:49 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**
Looks like they u

Re: ENGAGE

2014-07-29 Thread Ken Pritchard

I’ve been reading this thread for the better part of 2 days now without 
commenting.  While I agree with the type of conference y’all are looking for, 
don’t forget what ‘we’ve’ allowed it to be called.

 

I think part of the disconnect is that it’s always been referred to as a ‘user 
group’ conference, not a developers conference.  Sounds like now that BMC-Bain 
has regained control of it they are treating it more strictly as a ‘user’ (as 
in customer) conference.  

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: Tuesday, July 29, 2014 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

Do you really think that of the 20-some sessions still to be decided upon, that 
they will be focused on Remedy with the direction the rest of the 
agenda/sessions are going?  

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, July 29, 2014 12:12 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

** 

I think that was the attempt with the 'Subject to change' disclaimer at the 
bottombut I personally dismissed that as 'we are covering our legal buts 
incase someone that's presenting pulls out', not 'we aren't finished publishing 
all of the sessions yet'

 

On Tue, Jul 29, 2014 at 11:03 AM, Jason Miller mailto:jason.mil...@gmail.com> > wrote:

** 

So could a simple "here is what we have so far and we still have some to add" 
have avoided all of this?  My guess is we all would have been a bit quieter, at 
least until it was all published.

 

On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote:

** 

Wellone 'plus' that I've seen so far is that they say that the catalog that 
we are looking at is a bit 'short'...meaning that they have stated it's only 
85% doneso...I did the math...that means there are about another 20ish 
sessions still to be decided uponwill that be enough?  I'm not sure...I 
read on communities that most of the 'undecided' are in the track that Remedy 
resides in...so it's possible that they will be adding sessions of a technical 
nature, but only time will tell.  Additionally, I saw that the 'early bird' 
timeframe was extended to Aug 15so that gives people more time once the 
sessions are more finalizedI'm still watching the situation as it 
unfoldswe will see what we end up with at the end.

 

On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller mailto:jason.mil...@gmail.com> > wrote:

** 

I think what we see is the difference between a Remedy conference and a BMC 
conference (duh).  To expand on that obvious statement what we know and love is 
World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC cannot cater 
to the Remedy community alone and neglect their other products (well they could 
but would probably upset the customers of the other products).  The conference 
that would have avoided all of this criticism from us likely would have looked 
very lopsided to non-Remedy customers and I imaging there were discussions 
around these points and a conscious decision that the conference had to be 
balanced.

 

Claire pointed out they hired a company to help with the conference.  Since 
most of my IT career has been centered around Remedy I have not been to other 
corporate conferences however my guess is they look pretty similar to ENGAGE.  
BMC and the company helping them plan is likely using the usual format for a 
corporate event.  Unfortunately we have been spoiled and are use to getting the 
conference we want and that is designed to provide the maximum value for Remedy 
customers.  BMC is not and cannot provide that for us under the BMC-wide 
umbrella.

 

With that said I am still disappointed.  I feel they could have incorporated 
more technical, customer presentations and AR-specific content while using some 
of the lessons learned from the past 5 years of WWRUG and still providing a 
pretty balanced event (i.e. add some of the aspects we love to other product 
areas instead of taking away from Remedy).

 

A BMC event and WWRUG have two different focuses and I can't imagine them ever 
being close to the same thing.  The corporate run Remedy User Groups that we 
loved were hosted by Remedy Corp (ok so I never attended one of those but I 
know you guys and gals loved them).  Of course those catered to Remedy people, 
that was their only product family to focus on.

 

So I think the question is can a North America WWRUG and BMC corporate event 
exist in the same year?  I suspect with BMC back in the corporate event game 
they will not provide nearly the same level of sponsorship they have for 
previous WWRUGs.

 

Jason

 

On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben mailto:sphil...@mac.com> > wrote:

** 

I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my 
time?

 

When I heard this was happening, I was exc

Re: ENGAGE

Bain capital has a relationship with BMC?  Mitt Romney?  Hm

> On Jul 29, 2014, at 2:17 PM, Ken Pritchard  wrote:
> 
> **
> I’ve been reading this thread for the better part of 2 days now without 
> commenting.  While I agree with the type of conference y’all are looking for, 
> don’t forget what ‘we’ve’ allowed it to be called.
>  
> I think part of the disconnect is that it’s always been referred to as a 
> ‘user group’ conference, not a developers conference.  Sounds like now that 
> BMC-Bain has regained control of it they are treating it more strictly as a 
> ‘user’ (as in customer) conference. 
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
> Sent: Tuesday, July 29, 2014 2:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE
>  
> **
> Do you really think that of the 20-some sessions still to be decided upon, 
> that they will be focused on Remedy with the direction the rest of the 
> agenda/sessions are going? 
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Tuesday, July 29, 2014 12:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE
>  
> **
> I think that was the attempt with the 'Subject to change' disclaimer at the 
> bottombut I personally dismissed that as 'we are covering our legal buts 
> incase someone that's presenting pulls out', not 'we aren't finished 
> publishing all of the sessions yet'
>  
> 
> On Tue, Jul 29, 2014 at 11:03 AM, Jason Miller  wrote:
> **
> So could a simple "here is what we have so far and we still have some to add" 
> have avoided all of this?  My guess is we all would have been a bit quieter, 
> at least until it was all published.
>  
> 
> On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing  wrote:
> **
> Wellone 'plus' that I've seen so far is that they say that the catalog 
> that we are looking at is a bit 'short'...meaning that they have stated it's 
> only 85% doneso...I did the math...that means there are about another 
> 20ish sessions still to be decided uponwill that be enough?  I'm not 
> sure...I read on communities that most of the 'undecided' are in the track 
> that Remedy resides in...so it's possible that they will be adding sessions 
> of a technical nature, but only time will tell.  Additionally, I saw that the 
> 'early bird' timeframe was extended to Aug 15so that gives people more 
> time once the sessions are more finalizedI'm still watching the situation 
> as it unfoldswe will see what we end up with at the end.
>  
> 
> On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller  wrote:
> **
> I think what we see is the difference between a Remedy conference and a BMC 
> conference (duh).  To expand on that obvious statement what we know and love 
> is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC cannot 
> cater to the Remedy community alone and neglect their other products (well 
> they could but would probably upset the customers of the other products).  
> The conference that would have avoided all of this criticism from us likely 
> would have looked very lopsided to non-Remedy customers and I imaging there 
> were discussions around these points and a conscious decision that the 
> conference had to be balanced.
>  
> Claire pointed out they hired a company to help with the conference.  Since 
> most of my IT career has been centered around Remedy I have not been to other 
> corporate conferences however my guess is they look pretty similar to ENGAGE. 
>  BMC and the company helping them plan is likely using the usual format for a 
> corporate event.  Unfortunately we have been spoiled and are use to getting 
> the conference we want and that is designed to provide the maximum value for 
> Remedy customers.  BMC is not and cannot provide that for us under the 
> BMC-wide umbrella.
>  
> With that said I am still disappointed.  I feel they could have incorporated 
> more technical, customer presentations and AR-specific content while using 
> some of the lessons learned from the past 5 years of WWRUG and still 
> providing a pretty balanced event (i.e. add some of the aspects we love to 
> other product areas instead of taking away from Remedy).
>  
> A BMC event and WWRUG have two different focuses and I can't imagine them 
> ever being close to the same thing.  The corporate run Remedy User Groups 
> that we loved were hosted by Remedy Corp (ok so I never attended one of those 
> but I know you guys and gals loved them).  Of course those catered to Remedy 
> people, that was their only product family to focus on.
>  
> So I think the question is can a North America WWRUG and BMC corporate event 
> exist in the same year?  I suspect with BMC back in the corporate event game 
> they will not provide nearly the same level of sponsorship they have for 
> previous WWRUGs.
>  
> Jason
>  
> 
> On Tue, Jul 29, 2014 at 9:17 AM, Scott Philben  wrote:
> **
> I'm

Re: ENGAGE

Let's keep politics off this list, ok?  Plenty to talk about on topic.

Rick
On Jul 29, 2014 11:46 AM, "Brukeste G"  wrote:

> **
> Bain capital has a relationship with BMC?  Mitt Romney?  Hm
>
> On Jul 29, 2014, at 2:17 PM, Ken Pritchard  wrote:
>
> **
>
> I’ve been reading this thread for the better part of 2 days now without
> commenting.  While I agree with the type of conference y’all are looking
> for, don’t forget what ‘we’ve’ allowed it to be called.
>
>
>
> I think part of the disconnect is that it’s always been referred to as a
> ‘user group’ conference, not a developers conference.  Sounds like now that
> BMC-Bain has regained control of it they are treating it more strictly as a
> ‘user’ (as in customer) conference.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Lynn
> Larsen
> *Sent:* Tuesday, July 29, 2014 2:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ENGAGE
>
>
>
> **
>
> Do you really think that of the 20-some sessions still to be decided upon,
> that they will be focused on Remedy with the direction the rest of the
> agenda/sessions are going?
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Tuesday, July 29, 2014 12:12 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ENGAGE
>
>
>
> **
>
> I think that was the attempt with the 'Subject to change' disclaimer at
> the bottombut I personally dismissed that as 'we are covering our legal
> buts incase someone that's presenting pulls out', not 'we aren't finished
> publishing all of the sessions yet'
>
>
>
> On Tue, Jul 29, 2014 at 11:03 AM, Jason Miller 
> wrote:
>
> **
>
> So could a simple "here is what we have so far and we still have some to
> add" have avoided all of this?  My guess is we all would have been a bit
> quieter, at least until it was all published.
>
>
>
> On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing 
> wrote:
>
> **
>
> Wellone 'plus' that I've seen so far is that they say that the catalog
> that we are looking at is a bit 'short'...meaning that they have stated
> it's only 85% doneso...I did the math...that means there are about
> another 20ish sessions still to be decided uponwill that be enough?
>  I'm not sure...I read on communities that most of the 'undecided' are in
> the track that Remedy resides in...so it's possible that they will be
> adding sessions of a technical nature, but only time will tell.
>  Additionally, I saw that the 'early bird' timeframe was extended to Aug
> 15so that gives people more time once the sessions are more
> finalizedI'm still watching the situation as it unfoldswe will see
> what we end up with at the end.
>
>
>
> On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller 
> wrote:
>
> **
>
> I think what we see is the difference between a Remedy conference and a
> BMC conference (duh).  To expand on that obvious statement what we know and
> love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC
> cannot cater to the Remedy community alone and neglect their other products
> (well they could but would probably upset the customers of the other
> products).  The conference that would have avoided all of this criticism
> from us likely would have looked very lopsided to non-Remedy customers and
> I imaging there were discussions around these points and a conscious
> decision that the conference had to be balanced.
>
>
>
> Claire pointed out they hired a company to help with the conference.
>  Since most of my IT career has been centered around Remedy I have not been
> to other corporate conferences however my guess is they look pretty similar
> to ENGAGE.  BMC and the company helping them plan is likely using the usual
> format for a corporate event.  Unfortunately we have been spoiled and are
> use to getting the conference we want and that is designed to provide the
> maximum value for Remedy customers.  BMC is not and cannot provide that for
> us under the BMC-wide umbrella.
>
>
>
> With that said I am still disappointed.  I feel they could have
> incorporated more technical, customer presentations and AR-specific content
> while using some of the lessons learned from the past 5 years of WWRUG and
> still providing a pretty balanced event (i.e. add some of the aspects we
> love to other product areas instead of taking away from Remedy).
>
>
>
> A BMC event and WWRUG have two different focuses and I can't imagine them
> ever being close to the same thing.  The corporate run Remedy User Groups
> that we loved were hosted by Remedy Corp (ok so I never attended one of
> those but I know you guys and gals loved them).  Of course those catered to
> Remedy people, that was their only product family to focus on.
>
>
>
> So I think the question is can a North America WWRUG and BMC corporate
> event exist in the same year?  I suspect with BMC back in the corporate
> event game they will not provide nearly

Re: ENGAGE

Wasn't talking politics. But thank u. Was talking about Bain capital buys 
businesses to run into the ground. 

But I appreciate the reminder. 



> On Jul 29, 2014, at 2:54 PM, Rick Cook  wrote:
> 
> **
> Let's keep politics off this list, ok?  Plenty to talk about on topic.
> 
> Rick
> 
>> On Jul 29, 2014 11:46 AM, "Brukeste G"  wrote:
>> **
>> Bain capital has a relationship with BMC?  Mitt Romney?  Hm
>> 
>>> On Jul 29, 2014, at 2:17 PM, Ken Pritchard  wrote:
>>> 
>>> **
>>> I’ve been reading this thread for the better part of 2 days now without 
>>> commenting.  While I agree with the type of conference y’all are looking 
>>> for, don’t forget what ‘we’ve’ allowed it to be called.
>>> 
>>>  
>>> 
>>> I think part of the disconnect is that it’s always been referred to as a 
>>> ‘user group’ conference, not a developers conference.  Sounds like now that 
>>> BMC-Bain has regained control of it they are treating it more strictly as a 
>>> ‘user’ (as in customer) conference. 
>>> 
>>>  
>>> 
>>> From: Action Request System discussion list(ARSList) 
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
>>> Sent: Tuesday, July 29, 2014 2:06 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: ENGAGE
>>> 
>>>  
>>> 
>>> **
>>> 
>>> Do you really think that of the 20-some sessions still to be decided upon, 
>>> that they will be focused on Remedy with the direction the rest of the 
>>> agenda/sessions are going? 
>>> 
>>>  
>>> 
>>> From: Action Request System discussion list(ARSList) 
>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
>>> Sent: Tuesday, July 29, 2014 12:12 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: ENGAGE
>>> 
>>>  
>>> 
>>> **
>>> 
>>> I think that was the attempt with the 'Subject to change' disclaimer at the 
>>> bottombut I personally dismissed that as 'we are covering our legal 
>>> buts incase someone that's presenting pulls out', not 'we aren't finished 
>>> publishing all of the sessions yet'
>>> 
>>>  
>>> 
>>> On Tue, Jul 29, 2014 at 11:03 AM, Jason Miller  
>>> wrote:
>>> 
>>> **
>>> 
>>> So could a simple "here is what we have so far and we still have some to 
>>> add" have avoided all of this?  My guess is we all would have been a bit 
>>> quieter, at least until it was all published.
>>> 
>>>  
>>> 
>>> On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing  wrote:
>>> 
>>> **
>>> 
>>> Wellone 'plus' that I've seen so far is that they say that the catalog 
>>> that we are looking at is a bit 'short'...meaning that they have stated 
>>> it's only 85% doneso...I did the math...that means there are about 
>>> another 20ish sessions still to be decided uponwill that be enough?  
>>> I'm not sure...I read on communities that most of the 'undecided' are in 
>>> the track that Remedy resides in...so it's possible that they will be 
>>> adding sessions of a technical nature, but only time will tell.  
>>> Additionally, I saw that the 'early bird' timeframe was extended to Aug 
>>> 15so that gives people more time once the sessions are more 
>>> finalizedI'm still watching the situation as it unfoldswe will see 
>>> what we end up with at the end.
>>> 
>>>  
>>> 
>>> On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller  
>>> wrote:
>>> 
>>> **
>>> 
>>> I think what we see is the difference between a Remedy conference and a BMC 
>>> conference (duh).  To expand on that obvious statement what we know and 
>>> love is World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC 
>>> cannot cater to the Remedy community alone and neglect their other products 
>>> (well they could but would probably upset the customers of the other 
>>> products).  The conference that would have avoided all of this criticism 
>>> from us likely would have looked very lopsided to non-Remedy customers and 
>>> I imaging there were discussions around these points and a conscious 
>>> decision that the conference had to be balanced.
>>> 
>>>  
>>> 
>>> Claire pointed out they hired a company to help with the conference.  Since 
>>> most of my IT career has been centered around Remedy I have not been to 
>>> other corporate conferences however my guess is they look pretty similar to 
>>> ENGAGE.  BMC and the company helping them plan is likely using the usual 
>>> format for a corporate event.  Unfortunately we have been spoiled and are 
>>> use to getting the conference we want and that is designed to provide the 
>>> maximum value for Remedy customers.  BMC is not and cannot provide that for 
>>> us under the BMC-wide umbrella.
>>> 
>>>  
>>> 
>>> With that said I am still disappointed.  I feel they could have 
>>> incorporated more technical, customer presentations and AR-specific content 
>>> while using some of the lessons learned from the past 5 years of WWRUG and 
>>> still providing a pretty balanced event (i.e. add some of the aspects we 
>>> love to other product areas instead of taking away from Remedy).
>>> 
>>>  
>>> 
>>> A BMC event and WWRUG have two different focu

ENGAGE

2014-07-29 Thread John Baker

Hello,

This thread is rapidly becoming one of ARSlist's longest threads
(https://www.javasystemsolutions.com/arslist/view/89064249#message-thread)
:-)

I've looked at the conference agenda and it does feel more marketing
than substance. Perhaps John Sundberg can expand his KEG conference to
include a day of Remedy-things-for-keen-admins?


John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

2014-07-29 Thread John Sundberg

Thanks for the plug Mr. Baker.

Good one.

I don’t think you will find any BMC Remedy specific stuff at KEG.

BUT*** - you will definitely find stuff on how to make your BMC Remedy
system nicer/easier to manage and how to do even more with the system you
already have.

Also - I will throw in — this is not a new complaint/issue for BMC RUG —
this has been the issue for quite awhile.

Ultimately - the ARSList is looking for a Remedy development only event.
(Not even ITSM)

If BMC (or somebody else) would create it — it would be helpful — and
therefore people would expand their existing system.

A “sticky system” is a system that solves your needs in unique ways that
are not easily replaceable. But - if your goal is to be out of the box and
ITIL (Blah blah blah). Well, you just made it very easy for your competitor
to displace you. Where - the only differentiator of meaning is price — and
that is not a fight BMC wants to be in (or most any company for that
matter).

A “sticky system” is one that you can make yours. So BMC would be wise in
encouraging that, making it be easy and the “norm” to do so.

Educate - and it can happen.

Show everybody new features for out of the box - and you simplify your
replacement strategy for your competitors.

-John

On Tue, Jul 29, 2014 at 2:44 PM, John Baker 
wrote:

> Hello,
>
> This thread is rapidly becoming one of ARSlist's longest threads
> (https://www.javasystemsolutions.com/arslist/view/89064249#message-thread)
> :-)
>
> I've looked at the conference agenda and it does feel more marketing
> than substance. Perhaps John Sundberg can expand his KEG conference to
> include a day of Remedy-things-for-keen-admins?
>
>
> John
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

2014-07-29 Thread Saji Philip

I whole heartily agree John.  I believe the strong and differentiator of
Remedy is ARS.  BMC should encourage and not discourage development.
On Jul 29, 2014 4:11 PM, "John Sundberg" 
wrote:

> **
> Thanks for the plug Mr. Baker.
>
> Good one.
>
> I don’t think you will find any BMC Remedy specific stuff at KEG.
>
> BUT*** - you will definitely find stuff on how to make your BMC Remedy
> system nicer/easier to manage and how to do even more with the system you
> already have.
>
> Also - I will throw in — this is not a new complaint/issue for BMC RUG —
> this has been the issue for quite awhile.
>
> Ultimately - the ARSList is looking for a Remedy development only event.
> (Not even ITSM)
>
> If BMC (or somebody else) would create it — it would be helpful — and
> therefore people would expand their existing system.
>
> A “sticky system” is a system that solves your needs in unique ways that
> are not easily replaceable. But - if your goal is to be out of the box and
> ITIL (Blah blah blah). Well, you just made it very easy for your competitor
> to displace you. Where - the only differentiator of meaning is price — and
> that is not a fight BMC wants to be in (or most any company for that
> matter).
>
> A “sticky system” is one that you can make yours. So BMC would be wise in
> encouraging that, making it be easy and the “norm” to do so.
>
> Educate - and it can happen.
>
> Show everybody new features for out of the box - and you simplify your
> replacement strategy for your competitors.
>
>
> -John
>
>
> On Tue, Jul 29, 2014 at 2:44 PM, John Baker <
> jba...@javasystemsolutions.com> wrote:
>
>> Hello,
>>
>> This thread is rapidly becoming one of ARSlist's longest threads
>> (https://www.javasystemsolutions.com/arslist/view/89064249#message-thread
>> )
>> :-)
>>
>> I've looked at the conference agenda and it does feel more marketing
>> than substance. Perhaps John Sundberg can expand his KEG conference to
>> include a day of Remedy-things-for-keen-admins?
>>
>>
>> John
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
>
> *John Sundberg*
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> 651-556-0930 I john.sundb...@kineticdata.com
>  www.kineticdata.com I community.kineticdata.com
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ENGAGE

2014-07-29 Thread Ken Pritchard

Give me a break – it has nothing to do with politics – the conference is a USER 
conference.  Do you think BMC took over the conference because they thought 
they could make money?  I would suggest it was more to gain control over their 
customer base and ENGAGE them to purchase more services from BMC.

 

They aren’t looking to cater to a few (20, 50, 100?) developers vs their 
customer or USER base.  I’ve been in a lot of meetings with customers and BMC 
recently and it’s all about their drive to not ‘customize’ the tool.   But 
enough venting.   As someone said – this thread has become long enough.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, July 29, 2014 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

Let's keep politics off this list, ok?  Plenty to talk about on topic. 

Rick

On Jul 29, 2014 11:46 AM, "Brukeste G" mailto:bruke...@gmail.com> > wrote:

** 

Bain capital has a relationship with BMC?  Mitt Romney?  Hm


On Jul 29, 2014, at 2:17 PM, Ken Pritchard mailto:pri...@ptd.net> > wrote:

** 

I’ve been reading this thread for the better part of 2 days now without 
commenting.  While I agree with the type of conference y’all are looking for, 
don’t forget what ‘we’ve’ allowed it to be called.

 

I think part of the disconnect is that it’s always been referred to as a ‘user 
group’ conference, not a developers conference.  Sounds like now that BMC-Bain 
has regained control of it they are treating it more strictly as a ‘user’ (as 
in customer) conference.  

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: Tuesday, July 29, 2014 2:06 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

** 

Do you really think that of the 20-some sessions still to be decided upon, that 
they will be focused on Remedy with the direction the rest of the 
agenda/sessions are going?  

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, July 29, 2014 12:12 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

** 

I think that was the attempt with the 'Subject to change' disclaimer at the 
bottombut I personally dismissed that as 'we are covering our legal buts 
incase someone that's presenting pulls out', not 'we aren't finished publishing 
all of the sessions yet'

 

On Tue, Jul 29, 2014 at 11:03 AM, Jason Miller mailto:jason.mil...@gmail.com> > wrote:

** 

So could a simple "here is what we have so far and we still have some to add" 
have avoided all of this?  My guess is we all would have been a bit quieter, at 
least until it was all published.

 

On Tue, Jul 29, 2014 at 10:00 AM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote:

** 

Wellone 'plus' that I've seen so far is that they say that the catalog that 
we are looking at is a bit 'short'...meaning that they have stated it's only 
85% doneso...I did the math...that means there are about another 20ish 
sessions still to be decided uponwill that be enough?  I'm not sure...I 
read on communities that most of the 'undecided' are in the track that Remedy 
resides in...so it's possible that they will be adding sessions of a technical 
nature, but only time will tell.  Additionally, I saw that the 'early bird' 
timeframe was extended to Aug 15so that gives people more time once the 
sessions are more finalizedI'm still watching the situation as it 
unfoldswe will see what we end up with at the end.

 

On Tue, Jul 29, 2014 at 10:51 AM, Jason Miller mailto:jason.mil...@gmail.com> > wrote:

** 

I think what we see is the difference between a Remedy conference and a BMC 
conference (duh).  To expand on that obvious statement what we know and love is 
World Wide Remedy Users Group (WWRUG), Remedy is in the name.  BMC cannot cater 
to the Remedy community alone and neglect their other products (well they could 
but would probably upset the customers of the other products).  The conference 
that would have avoided all of this criticism from us likely would have looked 
very lopsided to non-Remedy customers and I imaging there were discussions 
around these points and a conscious decision that the conference had to be 
balanced.

 

Claire pointed out they hired a company to help with the conference.  Since 
most of my IT career has been centered around Remedy I have not been to other 
corporate conferences however my guess is they look pretty similar to ENGAGE.  
BMC and the company helping them plan is likely using the usual format for a 
corporate event.  Unfortunately we have been spoiled and are use to getting the 
conference we want and that is designed to provide the maximum value for Remedy 
customers.  BMC is not and cannot provide that for us under the BMC-wide 
umbrella.

 

With that said I am still disappointed.  I feel they could have

Re: ENGAGE

2014-07-29 Thread Ken Pritchard

I agree with this also, however it doesn’t generate any revenue for BMC.  
Originally in the old days it might have since they had a crew that would come 
in and build systems for folks, but their professional services seems to be 
more left to their partners now.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Tuesday, July 29, 2014 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

I whole heartily agree John.  I believe the strong and differentiator of Remedy 
is ARS.  BMC should encourage and not discourage development.

On Jul 29, 2014 4:11 PM, "John Sundberg" mailto:john.sundb...@kineticdata.com> > wrote:

** 

Thanks for the plug Mr. Baker.

 

Good one.

 

I don’t think you will find any BMC Remedy specific stuff at KEG.

 

BUT*** - you will definitely find stuff on how to make your BMC Remedy system 
nicer/easier to manage and how to do even more with the system you already have.

 

Also - I will throw in — this is not a new complaint/issue for BMC RUG — this 
has been the issue for quite awhile.

 

Ultimately - the ARSList is looking for a Remedy development only event. (Not 
even ITSM)

 

If BMC (or somebody else) would create it — it would be helpful — and therefore 
people would expand their existing system.

 

A “sticky system” is a system that solves your needs in unique ways that are 
not easily replaceable. But - if your goal is to be out of the box and ITIL 
(Blah blah blah). Well, you just made it very easy for your competitor to 
displace you. Where - the only differentiator of meaning is price — and that is 
not a fight BMC wants to be in (or most any company for that matter).

 

A “sticky system” is one that you can make yours. So BMC would be wise in 
encouraging that, making it be easy and the “norm” to do so. 

 

Educate - and it can happen. 

 

Show everybody new features for out of the box - and you simplify your 
replacement strategy for your competitors.

 

 

-John

 

On Tue, Jul 29, 2014 at 2:44 PM, John Baker mailto:jba...@javasystemsolutions.com> > wrote:

Hello,

This thread is rapidly becoming one of ARSlist's longest threads
(https://www.javasystemsolutions.com/arslist/view/89064249#message-thread)
:-)

I've looked at the conference agenda and it does feel more marketing
than substance. Perhaps John Sundberg can expand his KEG conference to
include a day of Remedy-things-for-keen-admins?


John

___
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"Where the Answers Are, and have been for 20 years"





 

-- 

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."

 

651-556-0930   I john.sundb...@kineticdata.com 
  

  www.kineticdata.com I  
 community.kineticdata.com 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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ARERR 1651 on Forms when using Microsoft RDS

2014-07-29 Thread Wesley Reyes

Hi,

We are encountering error ARERR 1651 when we are opening some forms via 
Microsoft RDS.  Our ARS version is 7.3 and it is customize.

Thanks

Wesley

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Re: ENGAGE

2014-07-29 Thread Zandi

They are sending them into SNOW sales arms.   By doing that...

Sent from my iPhone

> On Jul 29, 2014, at 5:48 PM, Ken Pritchard  wrote:
> 
> **
> I agree with this also, however it doesn’t generate any revenue for BMC.  
> Originally in the old days it might have since they had a crew that would 
> come in and build systems for folks, but their professional services seems to 
> be more left to their partners now.
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
> Sent: Tuesday, July 29, 2014 5:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE
>  
> **
> I whole heartily agree John.  I believe the strong and differentiator of 
> Remedy is ARS.  BMC should encourage and not discourage development.
> 
> On Jul 29, 2014 4:11 PM, "John Sundberg"  
> wrote:
> **
> Thanks for the plug Mr. Baker.
>  
> Good one.
>  
> I don’t think you will find any BMC Remedy specific stuff at KEG.
>  
> BUT*** - you will definitely find stuff on how to make your BMC Remedy system 
> nicer/easier to manage and how to do even more with the system you already 
> have.
>  
> Also - I will throw in — this is not a new complaint/issue for BMC RUG — this 
> has been the issue for quite awhile.
>  
> Ultimately - the ARSList is looking for a Remedy development only event. (Not 
> even ITSM)
>  
> If BMC (or somebody else) would create it — it would be helpful — and 
> therefore people would expand their existing system.
>  
> A “sticky system” is a system that solves your needs in unique ways that are 
> not easily replaceable. But - if your goal is to be out of the box and ITIL 
> (Blah blah blah). Well, you just made it very easy for your competitor to 
> displace you. Where - the only differentiator of meaning is price — and that 
> is not a fight BMC wants to be in (or most any company for that matter).
>  
> A “sticky system” is one that you can make yours. So BMC would be wise in 
> encouraging that, making it be easy and the “norm” to do so. 
>  
> Educate - and it can happen. 
>  
> Show everybody new features for out of the box - and you simplify your 
> replacement strategy for your competitors.
>  
>  
> -John
>  
> 
> On Tue, Jul 29, 2014 at 2:44 PM, John Baker  
> wrote:
> Hello,
> 
> This thread is rapidly becoming one of ARSlist's longest threads
> (https://www.javasystemsolutions.com/arslist/view/89064249#message-thread)
> :-)
> 
> I've looked at the conference agenda and it does feel more marketing
> than substance. Perhaps John Sundberg can expand his KEG conference to
> include a day of Remedy-things-for-keen-admins?
> 
> 
> John
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> 
>  
> --
> John Sundberg
> 
> Kinetic Data, Inc.
> "Your Business. Your Process."
>  
> 651-556-0930 I john.sundb...@kineticdata.com 
> www.kineticdata.com I community.kineticdata.com 
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ENGAGE

2014-07-29 Thread David Charters

What is SNOW sales? 

Sent from my Verizon Wireless 4G LTE smartphone

 Original message From: Zandi 
 Date:07/29/2014  19:48  (GMT-05:00) 
To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 
**
They are sending them into SNOW sales arms.   By doing that...

Sent from my iPhone

On Jul 29, 2014, at 5:48 PM, Ken Pritchard  wrote:

**
I agree with this also, however it doesn’t generate any revenue for BMC.  
Originally in the old days it might have since they had a crew that would come 
in and build systems for folks, but their professional services seems to be 
more left to their partners now.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Tuesday, July 29, 2014 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
I whole heartily agree John.  I believe the strong and differentiator of Remedy 
is ARS.  BMC should encourage and not discourage development.

On Jul 29, 2014 4:11 PM, "John Sundberg"  wrote:
**
Thanks for the plug Mr. Baker.

Good one.

I don’t think you will find any BMC Remedy specific stuff at KEG.

BUT*** - you will definitely find stuff on how to make your BMC Remedy system 
nicer/easier to manage and how to do even more with the system you already have.

Also - I will throw in — this is not a new complaint/issue for BMC RUG — this 
has been the issue for quite awhile.

Ultimately - the ARSList is looking for a Remedy development only event. (Not 
even ITSM)

If BMC (or somebody else) would create it — it would be helpful — and therefore 
people would expand their existing system.

A “sticky system” is a system that solves your needs in unique ways that are 
not easily replaceable. But - if your goal is to be out of the box and ITIL 
(Blah blah blah). Well, you just made it very easy for your competitor to 
displace you. Where - the only differentiator of meaning is price — and that is 
not a fight BMC wants to be in (or most any company for that matter).

A “sticky system” is one that you can make yours. So BMC would be wise in 
encouraging that, making it be easy and the “norm” to do so. 

Educate - and it can happen. 

Show everybody new features for out of the box - and you simplify your 
replacement strategy for your competitors.

-John

On Tue, Jul 29, 2014 at 2:44 PM, John Baker  
wrote:
Hello,

This thread is rapidly becoming one of ARSlist's longest threads
(https://www.javasystemsolutions.com/arslist/view/89064249#message-thread)
:-)

I've looked at the conference agenda and it does feel more marketing
than substance. Perhaps John Sundberg can expand his KEG conference to
include a day of Remedy-things-for-keen-admins?

John

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--
John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com 
www.kineticdata.com I community.kineticdata.com 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: FireFox/Mid-Tier 7.6.04

2014-07-29 Thread Del Wester

You may also want to try installing the latest sp4 or sp5 patch for
7.6.04 mid-tier. We installed this version -
MT_7604SP4_2014Feb27_CU_ALL - of the sp4 patch for the mid-tier and
that resolved many of the issues we were having in both IE and
Firefox.

On Tue, Jul 29, 2014 at 11:31 AM, Rick Cook  wrote:
> **
> Assuming you're on some 7.6x version, we've seen some faults like that one
> (though not that particular one) in the mid-tier that require some
> patches/hotfixes to address.  Have you tried flushing your mid-tier cache?
>
> Rick
>
>
> On Tue, Jul 29, 2014 at 9:17 AM, Sanford, Claire
>  wrote:
>>
>> Anyone have any idea why the login button on FireFox does not work?  Is
>> there something I can change in some .js or .css file to fix it?
>>
>> Please do not tell me to upgrade to 8.x - I can't take it anymore  ;)
>>
>>
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ENGAGE