Re: Queries relating to ARERR 298
Hi, 1. I presume it is a form name, as the filter log says: Operation - SET on DAL-QUE:Entry - 00018277649 This in turn means that you are updating a record in the form DAL-QUE:Entry. 2. Apparently the operation triggers more filters than allowed by your system setting under Admin Console - System - General - Advanced - Maximum Filters for an Operation. The default here is 10K filters, and it seems you could get by with an increase to 100K. But you should also check the workflow to make sure that you are not running these filters by mistake. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello All, We are very frequently getting the ARERR 298 in the arerror.log. Please find below the snippet, from the same; == 390603 : Too many filters processed during this operation (ARERR 298) Tue Nov 08 10:18:50 2014 DAL-QUE:Entry_Create Tue Nov 08 10:18:55 2014 390603 : Too many filters processed during this operation (ARERR 298) Tue Nov 08 10:18:55 2014 390603 : Too many filters processed during this operation (ARERR 298) == During the same time the filter logging displays the following; Start filter processing (phase 1) -- Operation - SET on DAL-QUE:Entry - 00018277649 Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.1649 */ Filter Level:1 Number Of Filters:69587 Checking DAL-QUE:OnSubmitSet (0) Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.1651 */ Filter Level:1 Number Of Filters:69588 Checking DAL-QUE-Identify1 (1) Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.1652 */ Filter Level:1 Number Of Filters:69588 Checking DAL-QUE-Identify2 (2) Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.1653 */ Filter Level:1 Number Of Filters:69588 Checking DAL-QUE-Identify4 (3) Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.1654 */ Filter Level:1 Number Of Filters:69588 Checking DAL-QUE:SentMessage (400) Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.1655 */ Filter Level:1 Number Of Filters:68588 Checking DAL-QUE:Call_Time (605) Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.1765 */ End of filter processing (phase 1) -- Operation - SET on DAL-QUE:Entry_Create:Entry - 00012180235 Overlay-Group: 1 /* Tue Nov 11 2014 10:18:51.2204 */ Start filter processing (phase 1) -- Operation - SET on DAL-QUE:Entry_Create:Entry - 00025455734 === I have couple of questions regarding the same; 1) In the arerror.log, please advise on the meaning of DAL-QUE:Entry_Create in the arerror.log? (does it mean, there is a problem with this form DAL-QUE:Entry_Create) 2) In the filter logging what does the following mean? Filter Level:1 Number Of Filters:69588 === Many thanks in Advance, Regards Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB Upgrade/Install - PC forms
The BMC “normal” abbreviation for Product Catalogue is “PCT”. I have recently started using Pcat - against my long standing habit of vowel dropping - at the suggestion of a customer. It is clearer J I sure hope BMC is not moving to using “PC” for many obvious reasons. A spreadsheet of all forms and fields in ITSM (7.6.04, 8.0, 8.1) is available under Freebies http://www.softwaretoolhouse.com/freebies/index.html on www.softwaretoolhouse.com Cheers Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Worth Sent: November-06-14 16:07 To: arslist@ARSLIST.ORG Subject: Re: CMDB Upgrade/Install Maybe they're talking about the Product Catalog forms? PCT:Product Catalogetc. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, November 04, 2014 4:03 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: CMDB Upgrade/Install I can't find anything in the KB or the Communities that tell me specifically what PC forms they are talking about.. any ideas?? There are custom records in PC forms that need to be corrected to suite the new form index, Please correct them. For more information refer the install logs I don't see anything in any of the logs either! I'm slowly losing my mind! Claire ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - http://www.avg.com www.avg.com Version: 2013.0.3485 / Virus Database: 4189/8518 - Release Date: 11/05/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: how fast could that be?
I have used ARUtilities for years. It is a excellent tool when digging into ITSM code. Looking at the inconstancies in terms of field names, IDs, field definitions, dead code and more is scary. Moving from one generation to the next you can see that things have changed. At times, I have reported my findings to BMC Support. It just takes too long time to report this. It is very depressive to see that these consistencies are hardly fixed. Now and then, these inconstancies generate a bug or two. Then they are getting fixed if you are lucky. What can I say - I still base my livelihood around ARS. It would be interesting to see what happens with the next-generation ARS 9 and ITSM 9. If the next generation is going to be a re-design or core architecture - I would expect the code the ITSM code to be built from scratch. I am just guessing here - if that is the case - it would be a great opportunity to fix this (and introduce new once). ~ Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, November 11, 2014 6:53 PM To: arslist@ARSLIST.ORG Subject: Re: how fast could that be? Good points Claire, I was surprised at how many internal inconsistencies I found when I started diving into the ITSM code. Just yesterday I was setting up an ETL to get data into our data warehouse and we failed on one field, it turns out that the developer had set the database name of the field to Descrition and that missing letter p makes all the difference. I was frustrated by Product Name and Model actually being the same data in different forms at first, I'm sure there are a lot more easter eggs to be found. Zee, I would suggest starting with something simple and reading the logs. Turn on all logging then resolve an incident for example. Go through the log to see if you can tease out what actually happened after you clicked the save button. That seems to be as good a starting point as any. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, November 11, 2014 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: how fast could that be? The scary thing is all those years of experience don't prepare you for the nightmare that is ITSM 7.6.04 (can't say anything about any newer version). Get an application like ARUtilities and plug in a field ID. See how many different ways throughout the application they use the ID with different names and specifications. Sometimes 35 characters, sometimes 60, sometimes a dropdown menu and sometimes a selection list. It is painful! Site, Site Group and Building are the same field! Enjoy! Don't let anyone fool you into thinking it is an easy application. Overlays don't make life any better and sadly, support is catch as catch can. You either get someone really good who can think or you get someone who is strictly reading from their decision trees and scripts. Last night and I got a good one! Thank goodness! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zee Remshab Sent: Tuesday, November 11, 2014 8:27 AM To: arslist@ARSLIST.ORG Subject: how fast could that be? dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problem with a Java Plugin, .arxm file and xercesImpl.jar
All, I am having a problem with a Java Plugin we have which runs the data import tool. I am on 8.1.02 of the Data Import Tool We are on Java 8.0, Windows 2008 Server R2 The Java Plugin worked for a sort while in this environment when I did the following: https://community.oracle.com/thread/1312680?start=0 We accidently saved the .armx file using Notepad. This corrupted the .armx file and we tried to recreate. The xercesImpl.jar file prevented this. Currently, we have removed the xercesImpl.jar file and we can now save and open the .armx file again. It works manually, but not with the original Java Plugin. I haven't done Java much, so is there a missing step? Thanks Gordon Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB export/import
We are working on migrating CMDB data (CIs and relationships) from one network to another and currently testing expdt/impdt. however, is there an option to select ones that were updated or added in subsequent run? because we need to do this every week. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
Hi Terje, I don't think a redesign of the core architecture will require any changes to ITSM code unless they are going to work on using new features to make the product more efficient. That doesn't mean I haven't been commenting to BMC since they merged in the Viadyne product back in around 2004\5. So for 10 years they have been cleaning up the disconnect between the Viadyne paradigm and the Remedy paradigm for form naming, code writing, field id's etc. To some extent one can reasonable say: foundation data (including the underlying CMDB) needs to be consistent and known and that visible forms where the underlying data is just presented does not have to be consistent, if one wanted to give them a break about inconsistencies in field ids etc. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: November 12, 2014 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: how fast could that be? I have used ARUtilities for years. It is a excellent tool when digging into ITSM code. Looking at the inconstancies in terms of field names, IDs, field definitions, dead code and more is scary. Moving from one generation to the next you can see that things have changed. At times, I have reported my findings to BMC Support. It just takes too long time to report this. It is very depressive to see that these consistencies are hardly fixed. Now and then, these inconstancies generate a bug or two. Then they are getting fixed if you are lucky. What can I say - I still base my livelihood around ARS. It would be interesting to see what happens with the next-generation ARS 9 and ITSM 9. If the next generation is going to be a re-design or core architecture - I would expect the code the ITSM code to be built from scratch. I am just guessing here - if that is the case - it would be a great opportunity to fix this (and introduce new once). ~ Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, November 11, 2014 6:53 PM To: arslist@ARSLIST.ORG Subject: Re: how fast could that be? Good points Claire, I was surprised at how many internal inconsistencies I found when I started diving into the ITSM code. Just yesterday I was setting up an ETL to get data into our data warehouse and we failed on one field, it turns out that the developer had set the database name of the field to Descrition and that missing letter p makes all the difference. I was frustrated by Product Name and Model actually being the same data in different forms at first, I'm sure there are a lot more easter eggs to be found. Zee, I would suggest starting with something simple and reading the logs. Turn on all logging then resolve an incident for example. Go through the log to see if you can tease out what actually happened after you clicked the save button. That seems to be as good a starting point as any. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, November 11, 2014 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: how fast could that be? The scary thing is all those years of experience don't prepare you for the nightmare that is ITSM 7.6.04 (can't say anything about any newer version). Get an application like ARUtilities and plug in a field ID. See how many different ways throughout the application they use the ID with different names and specifications. Sometimes 35 characters, sometimes 60, sometimes a dropdown menu and sometimes a selection list. It is painful! Site, Site Group and Building are the same field! Enjoy! Don't let anyone fool you into thinking it is an easy application. Overlays don't make life any better and sadly, support is catch as catch can. You either get someone really good who can think or you get someone who is strictly reading from their decision trees and scripts. Last night and I got a good one! Thank goodness! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zee Remshab Sent: Tuesday, November 11, 2014 8:27 AM To: arslist@ARSLIST.ORG Subject: how fast could that be? dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
I love the Jello analogy. I am totally stealing that one. On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
So if everybody writes a bug tracking app, why are there so few (Remedy-based) available on the Net (BMC Communities?) On Tue, Nov 11, 2014 at 7:18 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Funny - that is pretty much what I started writing as my first ARS some 20 years ago now. (After I figured out how to install an XWindows client onto Windows 3.1 or Windows 95, TCP/IP (WRQ stack) on my machine, and basic Unix navigation) (That’s right — Windows didn’t come with TCP/IP — you had to buy a product for that - and then configure Windows to use it) (ARS 1.02) *** I was sort of the WRQ TCP/IP troubleshooter for our company. (I learned a ton about networking back then) -John On Tue, Nov 11, 2014 at 9:08 AM, Rick Cook remedyr...@gmail.com wrote: ** John is correct about jumping into ITSM code. It contains concepts too advanced for beginners, and even has some old timers scratching their heads and diving into manuals at times. I used to recommend that new Remedy developers start out by writing a bug tracking application. It's easy (should be able to do it in a week), everyone knows basically how one is supposed to look and work, it teaches basic concepts of how AR System code works, and doesn't mess with any existing applications. You might try something similar. Rick Cook On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
Here's the kicker - I know of only one person (besides myself) who ever took that advice. And maybe because they're pretty easy to build ourselves, and most of us have corporate standard software to do that already. Rick Cook On Wed, Nov 12, 2014 at 8:32 AM, Jason Miller jason.mil...@gmail.com wrote: ** So if everybody writes a bug tracking app, why are there so few (Remedy-based) available on the Net (BMC Communities?) On Tue, Nov 11, 2014 at 7:18 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Funny - that is pretty much what I started writing as my first ARS some 20 years ago now. (After I figured out how to install an XWindows client onto Windows 3.1 or Windows 95, TCP/IP (WRQ stack) on my machine, and basic Unix navigation) (That’s right — Windows didn’t come with TCP/IP — you had to buy a product for that - and then configure Windows to use it) (ARS 1.02) *** I was sort of the WRQ TCP/IP troubleshooter for our company. (I learned a ton about networking back then) -John On Tue, Nov 11, 2014 at 9:08 AM, Rick Cook remedyr...@gmail.com wrote: ** John is correct about jumping into ITSM code. It contains concepts too advanced for beginners, and even has some old timers scratching their heads and diving into manuals at times. I used to recommend that new Remedy developers start out by writing a bug tracking application. It's easy (should be able to do it in a week), everyone knows basically how one is supposed to look and work, it teaches basic concepts of how AR System code works, and doesn't mess with any existing applications. You might try something similar. Rick Cook On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
I’m stealing the Jello and modifying the fine art! “Problem is - you are in a fine art gallery and it will be a net negative.” Problem is - you are in a modern art gallery, no one interprets it the same and it will be a net negative. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 12, 2014 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: how fast could that be? ** I love the Jello analogy. I am totally stealing that one. On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.commailto:6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB Upgrade/Install - PC forms
See Ben, vowels won't hurt you. They are a good thing, and just want to be your friend. :-) On Wed, Nov 12, 2014 at 4:10 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** The BMC “normal” abbreviation for Product Catalogue is “PCT”. I have recently started using Pcat - against my long standing habit of vowel dropping - at the suggestion of a customer. It is clearer J I sure hope BMC is not moving to using “PC” for many obvious reasons. A spreadsheet of all forms and fields in ITSM (7.6.04, 8.0, 8.1) is available under Freebies http://www.softwaretoolhouse.com/freebies/index.html on www.softwaretoolhouse.com Cheers Cheers, Ben Chernys Senior Software Architect [image: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. *Meta-Archive* does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Tom Worth Sent: November-06-14 16:07 To: arslist@ARSLIST.ORG Subject: Re: CMDB Upgrade/Install Maybe they're talking about the Product Catalog forms? PCT:Product Catalogetc. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, November 04, 2014 4:03 PM To: arslist@ARSLIST.ORG Subject: CMDB Upgrade/Install I can't find anything in the KB or the Communities that tell me specifically what PC forms they are talking about.. any ideas?? There are custom records in PC forms that need to be corrected to suite the new form index, Please correct them. For more information refer the install logs I don't see anything in any of the logs either! I'm slowly losing my mind! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3485 / Virus Database: 4189/8518 - Release Date: 11/05/14 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
I think there are a few variables that could help speed up the process. How much experience do you have with ARS development? 1 to 2 years, hold on there youngster. 8+ years, proceed with caution but you'll get it. Do you have a team to work with? If there is a strong ITSM resource that can act as a mentor and help a person start making small ITSM changes, ripping off the covers and getting your hands dirty is really the only way to learn on that beast. If there is somebody (or a team) to help guide in that process I think a person (with ARS development experience) new to ITSM can start right away and the experienced ITSM person(s) can point out see now that you changed this, the Jello is jiggling way over here. Personally as a halfway decent ARS developer that had catch up on ITSM 7.5 / 8.x it took me about 6 mo to start seeing patterns and really becoming familiar with the foundation structure (which site/people/company/product forms to reference in workflow and use to troubleshoot, etc.). After a year I was still very cautious of the Jello effect but felt comfortable as a general ITSM developer. Of course there are all kind of nooks and crannies where you can really dive in that could just about consume you like AIE/AI, Recon Engine, Approval Engine, etc. Jason On Tue, Nov 11, 2014 at 7:08 AM, Rick Cook remedyr...@gmail.com wrote: ** John is correct about jumping into ITSM code. It contains concepts too advanced for beginners, and even has some old timers scratching their heads and diving into manuals at times. I used to recommend that new Remedy developers start out by writing a bug tracking application. It's easy (should be able to do it in a week), everyone knows basically how one is supposed to look and work, it teaches basic concepts of how AR System code works, and doesn't mess with any existing applications. You might try something similar. Rick Cook On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
To follow up your comment, Jason, I think that digging into and really understanding how one application or structure works (i.e. Notifications, Approvals, Locations, etc.) is a really good way to learn ITSM, BUT...I wouldn't send someone unfamiliar with AR System into that morass. There needs to be a basic structural knowledge of how ARS works - and how it doesn't work - before one can go further without risking going off the rails. Rick Cook On Wed, Nov 12, 2014 at 8:57 AM, Jason Miller jason.mil...@gmail.com wrote: ** I think there are a few variables that could help speed up the process. How much experience do you have with ARS development? 1 to 2 years, hold on there youngster. 8+ years, proceed with caution but you'll get it. Do you have a team to work with? If there is a strong ITSM resource that can act as a mentor and help a person start making small ITSM changes, ripping off the covers and getting your hands dirty is really the only way to learn on that beast. If there is somebody (or a team) to help guide in that process I think a person (with ARS development experience) new to ITSM can start right away and the experienced ITSM person(s) can point out see now that you changed this, the Jello is jiggling way over here. Personally as a halfway decent ARS developer that had catch up on ITSM 7.5 / 8.x it took me about 6 mo to start seeing patterns and really becoming familiar with the foundation structure (which site/people/company/product forms to reference in workflow and use to troubleshoot, etc.). After a year I was still very cautious of the Jello effect but felt comfortable as a general ITSM developer. Of course there are all kind of nooks and crannies where you can really dive in that could just about consume you like AIE/AI, Recon Engine, Approval Engine, etc. Jason On Tue, Nov 11, 2014 at 7:08 AM, Rick Cook remedyr...@gmail.com wrote: ** John is correct about jumping into ITSM code. It contains concepts too advanced for beginners, and even has some old timers scratching their heads and diving into manuals at times. I used to recommend that new Remedy developers start out by writing a bug tracking application. It's easy (should be able to do it in a week), everyone knows basically how one is supposed to look and work, it teaches basic concepts of how AR System code works, and doesn't mess with any existing applications. You might try something similar. Rick Cook On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
I found one the Communities (actually was posted to the BMCDN) that Herb built many, many version ago . My team just started using it a few weeks ago because we were using spreadsheets for some projects, OneNote for others and what finally broke the camel's back was the business analyst on a recent project was using a table in a Word doc for an issues list. I got tired of looking through ~50 pages (there were screen shots ok) throughout the day trying to spot new info or a status change. In my spare time I am updating the app to use newer UI features with the intent to post the updated version on the BMC Communities. On Wed, Nov 12, 2014 at 8:35 AM, Rick Cook remedyr...@gmail.com wrote: ** Here's the kicker - I know of only one person (besides myself) who ever took that advice. And maybe because they're pretty easy to build ourselves, and most of us have corporate standard software to do that already. Rick Cook On Wed, Nov 12, 2014 at 8:32 AM, Jason Miller jason.mil...@gmail.com wrote: ** So if everybody writes a bug tracking app, why are there so few (Remedy-based) available on the Net (BMC Communities?) On Tue, Nov 11, 2014 at 7:18 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Funny - that is pretty much what I started writing as my first ARS some 20 years ago now. (After I figured out how to install an XWindows client onto Windows 3.1 or Windows 95, TCP/IP (WRQ stack) on my machine, and basic Unix navigation) (That’s right — Windows didn’t come with TCP/IP — you had to buy a product for that - and then configure Windows to use it) (ARS 1.02) *** I was sort of the WRQ TCP/IP troubleshooter for our company. (I learned a ton about networking back then) -John On Tue, Nov 11, 2014 at 9:08 AM, Rick Cook remedyr...@gmail.com wrote: ** John is correct about jumping into ITSM code. It contains concepts too advanced for beginners, and even has some old timers scratching their heads and diving into manuals at times. I used to recommend that new Remedy developers start out by writing a bug tracking application. It's easy (should be able to do it in a week), everyone knows basically how one is supposed to look and work, it teaches basic concepts of how AR System code works, and doesn't mess with any existing applications. You might try something similar. Rick Cook On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays
[snarky comment deleted] Overlays are good. They will make an upgrade easier. They will make patching easier. I call BS on this! I have spent the last 5 weeks with BMC support and all the problems seem to go back to having overlays and custom fields. The CMDB patch kept failing. This was 4 weeks. Now one week of ITSM failing. My last communication from BMC had this as the last line: It seems that some of the form is overlaid and the name Default Administrator View has been provided to the view or the field. We need to find out that Overlaid object and remove that overlay. Default Administrator View is the name BMC gave it! How is it I can take a .def file from an installer and load it manually and it goes through (after renaming the Default Administrator View to Default Administratar View) and then run the installer and it still comes back with the forms having the same name? The patch fails and we start all over again. Each time we have done this, it takes at a minimum an hour. Is there an easier way to do this? Thank goodness I had a VM made and this is not my production system. There is probably some special installer that BMC has in their pocket that they pull out when you finally break down and call in their professional services. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how fast could that be?
Permission granted :) Here is another one I use… ARS development is like a sausage grinder — it is go forward only. (Meaning - there is no reasonable back-out strategy) You put something new into the system (meanwhile users are modifying/entering data) …. and the way ARS works to “back out” — you would have to restore … which means the user’s data is gone. (aka - disaster) So - because there is no real back-out plan — you spend a VERY SIGNIFICANT amount of TIME TESTING — which means - it takes FOREVER to get your SMALL IMPROVEMENT. vs KINETIC (a completely different approach to building/improving a system) — which can be done in a production environment with significantly REDUCED RISK (significant). -John On Wed, Nov 12, 2014 at 10:29 AM, Jason Miller jason.mil...@gmail.com wrote: ** I love the Jello analogy. I am totally stealing that one. On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I think if you are a smart person … you could write workflow within the first week (even day). However, I don’t think you should write workflow in the first week. I would assume you are not a “from scratch” system … but walking into a “real system”. If that is the case — I think it would be 6+ months before you should be touching the real system. These large systems are like big bowls of Jello… you touch it here - and it wiggles in 100 other places. (And - it is not easy to know where / what you are affecting.) (You have to be a significantly skilled person to understand what is changeable and what is not, and what is the convention for changes, naming, etc… — and sadly - it is not until upgrade time that you find you have been tying a knot that is one mf*** to figure out) So - yes - you can pick up the hammer and start swinging soon. Problem is - you are in a fine art gallery and it will be a net negative. -John On Tue, Nov 11, 2014 at 8:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays
Just back-out the change :) (See earlier email on - how that doesn’t work) BTW - I predicted this back in 2011. http://www.javasystemsolutions.com/arslist/view/89037137 The big thing with overlays is -- we don't really know it works or not -- until BMC releases the next version of their apps. -- And then -- we all find out if the grand plan works or not. You don’t know how well overlays work — until a couple years in... Sorry, -John On Wed, Nov 12, 2014 at 11:08 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** [snarky comment deleted] Overlays are good. They will make an upgrade easier. They will make patching easier. I call BS on this! I have spent the last 5 weeks with BMC support and all the problems seem to go back to having overlays and custom fields. The CMDB patch kept failing. This was 4 weeks. Now one week of ITSM failing. My last communication from BMC had this as the last line: *“**It seems that some of the form is overlaid and the name Default Administrator View has been provided to the view or the field. We need to find out that Overlaid object and remove that overlay.**”* Default Administrator View is the name BMC gave it! How is it I can take a .def file from an installer and load it manually and it goes through (after renaming the Default Administrator View to Default Administratar View) and then run the installer and it still comes back with the forms having the same name? The patch fails and we start all over again. Each time we have done this, it takes at a minimum an hour. Is there an easier way to do this? Thank goodness I had a VM made and this is not my production system. There is probably some special installer that BMC has in their pocket that they pull out when you finally break down and call in their professional services. _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: What was the first ARS app you built?
I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the first ARS app you built?
First apps – all custom built: 1. IT Help Desk. 2. HR System. 3. Telephone Network Management System. 4. Lunch ordering system. Seriously. Coworkers saw the example app that was given way back when and decided they actually wanted one created that would work for them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 12, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: OT: What was the first ARS app you built? ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the first ARS app you built?
Something to keep track of my record collection (during the Remedy training classes). Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Wednesday, November 12, 2014 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] What was the first ARS app you built? ** First apps – all custom built: 1. IT Help Desk. 2. HR System. 3. Telephone Network Management System. 4. Lunch ordering system. Seriously. Coworkers saw the example app that was given way back when and decided they actually wanted one created that would work for them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 12, 2014 11:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: What was the first ARS app you built? ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/R1CktaL07gbGX2PQPOmvUq6rRgRshdaJUT0uLDr7LzqXVWbUQAZVoyw3pDhQYZTTDZBLv8O0BTTBcfXS4znW5Q== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the first ARS app you built?
I built an asset tracking module for the Expense Management department because they were tracking cell phones and pagers (yes, it was that long ago) in spreadsheets. I built in all kinds of logic to remind them when a contract or warranty date was coming up etc. This was back when only the IT department used the fat client so I had to build it for the web but at that time you had to manually build separate web views for all the forms. In the end after all that effort they ended up not using it after all. I actually ended up making that extensible to cover everything from company cars to company credit cards and so forth to make it available to the other non-IT teams who needed to track lots of assets but again they ended up not using it. It sure was a good exercise though. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 12, 2014 9:28 AM To: arslist@ARSLIST.ORG Subject: OT: What was the first ARS app you built? ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays
One way to « gain » time maybe would be to run the installer in « pause » mode. If they know where the installer fails, you could pause it just before (or a bit before), do a snapshot from there and do something like altering a form or whatever https://communities.bmc.com/message/277820 If I remember correctly, you could create your own « pause »: https://kb.bmc.com/infocenter/index?page=contentid=KA309507actp=searchvie wlocale=en_USsearchid=1415815763837 De : Sanford, Claire claire.sanf...@memorialhermann.org Répondre à : arslist@ARSLIST.ORG Date : mercredi 12 novembre 2014 18:08 À : arslist@ARSLIST.ORG Objet : ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays ** [snarky comment deleted] Overlays are good. They will make an upgrade easier. They will make patching easier. I call BS on this! I have spent the last 5 weeks with BMC support and all the problems seem to go back to having overlays and custom fields. The CMDB patch kept failing. This was 4 weeks. Now one week of ITSM failing. My last communication from BMC had this as the last line: ³It seems that some of the form is overlaid and the name Default Administrator View has been provided to the view or the field. We need to find out that Overlaid object and remove that overlay.² Default Administrator View is the name BMC gave it! How is it I can take a .def file from an installer and load it manually and it goes through (after renaming the Default Administrator View to Default Administratar View) and then run the installer and it still comes back with the forms having the same name? The patch fails and we start all over again. Each time we have done this, it takes at a minimum an hour. Is there an easier way to do this? Thank goodness I had a VM made and this is not my production system. There is probably some special installer that BMC has in their pocket that they pull out when you finally break down and call in their professional services. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the first ARS app you built?
I did the bug tracking thing as a learning exercise, but the first full thing I built was a purchasing front end for AM 5.0 - before it had one. Substantially similar to the structure AM uses now, though not as complex. Or as large. Rick Cook On Wed, Nov 12, 2014 at 10:07 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** I built an asset tracking module for the Expense Management department because they were tracking cell phones and pagers (yes, it was that long ago) in spreadsheets. I built in all kinds of logic to remind them when a contract or warranty date was coming up etc. This was back when only the IT department used the fat client so I had to build it for the web but at that time you had to manually build separate web views for all the forms. In the end after all that effort they ended up not using it after all. I actually ended up making that extensible to cover everything from company cars to company credit cards and so forth to make it available to the other non-IT teams who needed to track lots of assets but again they ended up not using it. It sure was a good exercise though. -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, November 12, 2014 9:28 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: What was the first ARS app you built? ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the first ARS app you built?
It is cool seeing all of the things people started with. I guess I should have noted in my first email that I built the first app while I was still working at the Help Desk. Our Remedy developer (our first and only at the time) took me under her wing, gave me the books and an account in our test system. So my first app solve business problem from my past employer not my current :)I like using my past experience because I had a lot of business issue I wanted to address. It was kind of therapeutic. Later when Remedy grew to a two person job I was able to slide right in to the position :) The first app I build that was actually use by users was a time tracking app. We had grant money for clinical studies and a need to track time against different aspects of the studies. After I built that it wasn't long until I jumped in creating more of our custom CM forms (each team had one) and automating asset management (loosely based off of AM 4). We did a lost of work with being able to use barcode scanners to streamline much of the AM processes from inputting and deploying assets to a console that would give stock levels and warnings when stock was below the threshold. Jason On Wed, Nov 12, 2014 at 10:10 AM, Rick Cook remedyr...@gmail.com wrote: ** I did the bug tracking thing as a learning exercise, but the first full thing I built was a purchasing front end for AM 5.0 - before it had one. Substantially similar to the structure AM uses now, though not as complex. Or as large. Rick Cook On Wed, Nov 12, 2014 at 10:07 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** I built an asset tracking module for the Expense Management department because they were tracking cell phones and pagers (yes, it was that long ago) in spreadsheets. I built in all kinds of logic to remind them when a contract or warranty date was coming up etc. This was back when only the IT department used the fat client so I had to build it for the web but at that time you had to manually build separate web views for all the forms. In the end after all that effort they ended up not using it after all. I actually ended up making that extensible to cover everything from company cars to company credit cards and so forth to make it available to the other non-IT teams who needed to track lots of assets but again they ended up not using it. It sure was a good exercise though. -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, November 12, 2014 9:28 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: What was the first ARS app you built? ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the first ARS app you built?
I built a departmental shirt ordering form. Nothing fancy. It showed the shirt styles, color choices, sizes and then did the math and sent the email confirmation. I was very proud of myself ;) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 12, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: OT: What was the first ARS app you built? ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
Arweb implement of ARS 3.0. And wots = Work order tracking system for telco/oss, I almost forgot . Cheeers, Omega Li -Original Message- From: LJ LongWing lj.longw...@gmail.com Sent: 13/11/14 1:50 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
Just a heads up if you haven't already... Review your ar.conf/ar.cfg all plugins for Ex. Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx: MOST of the plugins were changed to Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx.xxdomainnamexx.com: As for the compatibility mode uncheck the box Display intranet sites in Compatibility View then add in the intranet sites that require the Compatibility View. The check box acts as a catch all. Also AR Server Information configurations setting get changed as well. Do a compare with your backup ar.conf/ar.cfg file to see what was modified. Hope that helps! Richard -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ITSM-8-1-2-Mid-Tier-Compatibility-Mode-Defect-tp7598884p7599368.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
Does anyone know if 8.1.02 p1 does the same thing? rp On 11/12/2014 12:38 PM, Rich Etienne wrote: Just a heads up if you haven't already... Review your ar.conf/ar.cfg all plugins for Ex. Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx: MOST of the plugins were changed to Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx.xxdomainnamexx.com: As for the compatibility mode uncheck the box Display intranet sites in Compatibility View then add in the intranet sites that require the Compatibility View. The check box acts as a catch all. Also AR Server Information configurations setting get changed as well. Do a compare with your backup ar.conf/ar.cfg file to see what was modified. Hope that helps! Richard -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ITSM-8-1-2-Mid-Tier-Compatibility-Mode-Defect-tp7598884p7599368.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: What was the first ARS app you built?
Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you notes sent. Child form had attendees (multiple per invitation), food order and table assignment. The table assignment report got printed the most for the ‘revisions’ … Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: What was the first ARS app you built?
That is cool! I love it! On Wed, Nov 12, 2014 at 6:52 PM, Joel Sender jdsen...@earthlink.net wrote: ** Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you notes sent. Child form had attendees (multiple per invitation), food order and table assignment. The table assignment report got printed the most for the ‘revisions’ … *Joel* Joel Senderjdsen...@earthlink.net310.829.5552 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 1:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, November 12, 2014 12:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
.Net api 64 bit version
Hello listers, Does anyone know about a 64 bit version of the .net api ? Are there any plan to make them one day ? Thanks a lot for your input. Jean-Louis Halleux http://mailtrack.me/tracking/raWzMz50paMkCGR2ZGp1AQVjZGRzMKWjqzA2pzSaqaR9ZGRjZmpmAGt2Way2LKu2pG0mZwDjAmN0BQRjZD ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
