Re: Time to Install ITSM 8.1.2
I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Hynes, Douglas *Sent:* Monday, March 09, 2015 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug *Sent:* Monday, March 09, 2015 7:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – *If you have installed ITSM 8.1.2 – How long did the install take?* P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug *|**Doug Tanner **| *Enterprise Workflow Applications *|* *|*Compass Group *| *2400 Yorkmont Rd, Charlotte, NC 28217 *|* *| *(*w*) +1.704.328.3178 *| *(*m*) +1.980.230.8563 *|* *| *www.cgnad.com *|*why Compass? http://www.worldofcompass.com/video/* |* This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)
Hello Fred, But we are using SP4 so ideally this issue( invalid date format element) should be fixed in this patch. On Mon, Mar 9, 2015 at 6:43 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** We identified a bug in the XML parsing in SP2 where an invalid date format element would cause the server to error (on Linux/Oracle). I thought it was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML looks like. Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow *Sent:* Saturday, March 07, 2015 5:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** I assume you have tested the web service with a third party tool to verify that doesn't blow it up? You need to turn on logging and find out what that person is actually doing with the web service. You need to make sure their data is all coming in formatted correctly too. It's odd that a WS call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Saturday, March 07, 2015 11:28 AM *To:* arslist@ARSLIST.ORG *Subject:* AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello All, We are having integration with third party application build in .NET with Remedy using web servcie. Whenever web service call comes in,We are seeign following error in arerror log file : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) AR server version 7.6.04 patch SP4 DB server is MS SQL 2008 R2 Enterprise. OS is window 2008 R2 enterprise. Could you please help us identify root cause of this issue ? Amit _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Looking for BMC Capacity Management Engineer - Remote Job
Hello Hi, br /br /div dir=ltrpspan style=font-family: Arial, Helvetica; font-size: small;Hope you are doing well!/span/pdivdiv class=gmail_quotediv class=gmail_quotepspan style=font-family: Arial, Helvetica; font-size: small;We have an opportunity fornbsp;b style=color: rgb(204, 0, 0);span class=ilBMC/spannbsp;span class=ilCapacity/spannbsp;Management Tools Engineernbsp;/bstrongnbsp;/strongwith one of our clients innbsp;font color=#993300bnbsp;/b/fontb style=color: rgb(204, 0, 0);Savannah, GA (Remote)/bnbsp;area./span/ppspan style=font-family: Arial, Helvetica; font-size: small;Please see the job details below and let me know if you would be interested in this role.brbrIf interested, please send me a copy of your resume, your contact details, your availability and a good time to connect with you.brbrstrong style=color: rgb(204, 0, 0);Job Details:/strong/span/ppspan style=color: rgb(204, 0, 0); font-family: Arial, Helvetica; font-size: small;strongJOB TITLE:nbsp;/strongbspan class=ilBMC/spannbsp;span class=ilCapacity/spannbsp;Management Tools Engineernbsp;/b/span/ppspan style=color: rgb(204, 0, 0); font-family: Arial, Helvetica; font-size: small;strongJOB LOCATION:nbsp;/strongbSavannah, GA (Remote)/b/span/ppspan style=color: rgb(204, 0, 0); font-family: Arial, Helvetica; font-size: small;strongTERMS: 6 Months Contract to Hire/strong/span/ppspan style=color: rgb(204, 0, 0); font-family: Arial, Helvetica; font-size: small;strongbr/strong/span/ppspan style=color: rgb(204, 0, 0); font-family: Arial, Helvetica; font-size: small;strongJob Description:/strong/span/p/div/div/divdivdivspan style=font-family: Arial, Helvetica; font-size: small;span class=ilBMC/spannbsp;span class=ilCapacity/spannbsp;Management Tools Engineer ( nbsp;BCO, BPA)/span/divdivspan style=font-family: Arial, Helvetica; font-size: small;br/span/divdivulli style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;4-6 Yrs IT Experience specializing in design, Implementation and support of the Enterprise Monitoring andnbsp;span class=ilCapacity/spanmanagement tools specializing in Systemsnbsp;span class=ilCapacity/spannbsp;Management tools likenbsp;span class=ilBMC/spannbsp;Performance Assurance (BPA),span class=ilBMC/spannbsp;span class=ilCapacity/spannbsp;Optimization (BCO).br/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;Above role will perform all responsibilities normally associated with design, implementation, system administration, for the client'snbsp;span class=ilBMC/spannbsp;span class=ilCapacity/spannbsp;Optimization suite- BPA amp; BCO. nbsp;br/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;The BPA System Administrator will be responsible to complete requests to establish, modify and remove system performance collections on monitored servers (i.e. Adds, Changes, and Deletes), modifying BPA collection schedules (scripts and policies) and assuring overall proper system configuration on BPA system consoles and agents.nbsp;br/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;It also includes assuring daily operation of the system - i.e. assuring agents and collections are functioning and that collection data is transferred, analyzed and populated into the BPA database, data summarization and purging occurs per defined policies, troubleshooting incidents and problems within the system, working to upgrade system software levels including agent packaging, working to enhance and upgrade system functions and configurations on the system consoles, and working with other teams as needed.nbsp;br/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;Typical the other teams that the BPA SA will interact with are Hosting services/ Server teams (Windows/ Unix), DBAs, Application Management,nbsp;span class=ilCapacity/spannbsp;Management and QA.nbsp;br/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;The BPA-SA role will be required to provide weekly status reports tonbsp;span class=ilCapacity/spannbsp;Management team, regarding the normal operations of the BPA environment, including trending the BPA operations over time and the number of monitored servers added or removed.-br/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;Integration, Troubleshooting and administration of all above products on UNIX, Windows based hosts.br/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size: small;To also learn and manage other Enterprise Tools likenbsp;span class=ilBMC/spannbsp;Control M, HP BAC BPMbr/span/lili style=margin-left: 15px;span style=font-family: Arial, Helvetica; font-size:
Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)
Could be… The only way to tell is to look at the inbound XML in the Mid-Tier logs Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Monday, March 09, 2015 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello Fred, But we are using SP4 so ideally this issue( invalid date format element) should be fixed in this patch. On Mon, Mar 9, 2015 at 6:43 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** We identified a bug in the XML parsing in SP2 where an invalid date format element would cause the server to error (on Linux/Oracle). I thought it was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML looks like. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Saturday, March 07, 2015 5:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** I assume you have tested the web service with a third party tool to verify that doesn't blow it up? You need to turn on logging and find out what that person is actually doing with the web service. You need to make sure their data is all coming in formatted correctly too. It's odd that a WS call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Saturday, March 07, 2015 11:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello All, We are having integration with third party application build in .NET with Remedy using web servcie. Whenever web service call comes in,We are seeign following error in arerror log file : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) AR server version 7.6.04 patch SP4 DB server is MS SQL 2008 R2 Enterprise. OS is window 2008 R2 enterprise. Could you please help us identify root cause of this issue ? Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Need info about private queue
Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
Hi Amit, I think I need to take my statement back, I previously thought its plugin related question that you are asking hence I decided to suggest you to have webservice plugin running on a dedicated RPC socket (thread) like this, plugins plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/websvcjava81_build001.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname userDefined RPCRPC timeout40/timeout /userDefined /plugin However, I see you are looking for something from client side, as far as I know inbound Webservice don't use a plugin. So there it's just client - midtier - ARserver, no plugin involved. So whatever the client you are using to trigger the call to remedy , that client should have RPC Thread aware. But in current design I don’t see that is possible. Regards, Kiran From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: 09 March 2015 17:48 To: arslist@ARSLIST.ORG Subject: Re: Need info about private queue ** Hello Kiran, Can you please elaborate more on this? Yes i agree that we do have web service plugin . Regards, Amit On Mon, Mar 9, 2015 at 5:43 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** Yes you can , considering you are using webservice plugin and you have pluginsvr_config.xml file that has this webservice integration setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: 09 March 2015 17:25 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Need info about private queue ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)
We identified a bug in the XML parsing in SP2 where an invalid date format element would cause the server to error (on Linux/Oracle). I thought it was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML looks like. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Saturday, March 07, 2015 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** I assume you have tested the web service with a third party tool to verify that doesn't blow it up? You need to turn on logging and find out what that person is actually doing with the web service. You need to make sure their data is all coming in formatted correctly too. It's odd that a WS call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Saturday, March 07, 2015 11:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello All, We are having integration with third party application build in .NET with Remedy using web servcie. Whenever web service call comes in,We are seeign following error in arerror log file : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) AR server version 7.6.04 patch SP4 DB server is MS SQL 2008 R2 Enterprise. OS is window 2008 R2 enterprise. Could you please help us identify root cause of this issue ? Amit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
Amit, When a .NET application is consuming a Remedy web service, it is published through Mid-Tier server. Mid-Tier has ability to specify a specific RPC Port to communicate onso, the answer to your question is Yeseither configure your Mid-Tier to use the specific RPC Port you want, or you could even stand up a 'special' Mid-Tier just for Web Services, and utilize this Mid-Tier to specify the RPC Port in question... Either way, yes, you can do exactly what you are looking for. On Mon, Mar 9, 2015 at 5:55 AM, Remedy consultant raccons...@gmail.com wrote: ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
Yes you can , considering you are using webservice plugin and you have pluginsvr_config.xml file that has this webservice integration setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: 09 March 2015 17:25 To: arslist@ARSLIST.ORG Subject: Need info about private queue ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
You can always connect to a specific Mid-Tier that connects to the AR Server on a private port. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Monday, March 09, 2015 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Need info about private queue ** Hi Amit, I think I need to take my statement back, I previously thought its plugin related question that you are asking hence I decided to suggest you to have webservice plugin running on a dedicated RPC socket (thread) like this, plugins plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/websvcjava81_build001.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname userDefined RPCRPC timeout40/timeout /userDefined /plugin However, I see you are looking for something from client side, as far as I know inbound Webservice don't use a plugin. So there it's just client - midtier - ARserver, no plugin involved. So whatever the client you are using to trigger the call to remedy , that client should have RPC Thread aware. But in current design I don’t see that is possible. Regards, Kiran From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: 09 March 2015 17:48 To: arslist@ARSLIST.ORG Subject: Re: Need info about private queue ** Hello Kiran, Can you please elaborate more on this? Yes i agree that we do have web service plugin . Regards, Amit On Mon, Mar 9, 2015 at 5:43 PM, Hullule, Kiran wrote: ** Yes you can , considering you are using webservice plugin and you have pluginsvr_config.xml file that has this webservice integration setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: 09 March 2015 17:25 To: arslist@ARSLIST.ORG Subject: Need info about private queue ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Time to Install ITSM 8.1.2
Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
I honestly have never seen the zoo project. I'll go check it out, thanks for the heads up :) On Mar 9, 2015 12:58 AM, Theo Fondse theo.fon...@gmail.com wrote: ** LJ, Why don't you just use the Zoo Project in the BMC doumentation? We used this at a previous company I worked for on all the junior newbie's to test their skills. Best Regards, Theo On Fri, Mar 6, 2015 at 4:18 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
Hello Kiran, Can you please elaborate more on this? Yes i agree that we do have web service plugin . Regards, Amit On Mon, Mar 9, 2015 at 5:43 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** Yes you can , considering you are using webservice plugin and you have pluginsvr_config.xml file that has this webservice integration setup. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* 09 March 2015 17:25 *To:* arslist@ARSLIST.ORG *Subject:* Need info about private queue ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Thanks Rick, Our times for those were ARS - 2 hours Atrium Core - 1 Hour Atrium Integrator – 10 Minutes Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
Theo, Thanks...I've never explored that section of the Wikiit's not as detailed as I would like, but it's certainly something, thank you for the heads up. On Mon, Mar 9, 2015 at 12:58 AM, Theo Fondse theo.fon...@gmail.com wrote: ** LJ, Why don't you just use the Zoo Project in the BMC doumentation? We used this at a previous company I worked for on all the junior newbie's to test their skills. Best Regards, Theo On Fri, Mar 6, 2015 at 4:18 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)
I suggest to enable API SQL logs and see what's happening there when you try to consume web service. It may be possible that fast list threads are over utilized , in that case you will need to increase number of threads for 390620 390635 RPC queue. You can use log analyzer to understand thread utilization. Thanks, Abhijit H On 09-Mar-2015 8:20 pm, William Rentfrow wrentf...@stratacominc.com wrote: ** We've seen a couple of instances where a fix was put in a patch and then was NOT in the next patch. So I think Fred is right - you have to check the formatting of the XML. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Monday, March 09, 2015 9:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Could be… The only way to tell is to look at the inbound XML in the Mid-Tier logs Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Monday, March 09, 2015 8:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello Fred, But we are using SP4 so ideally this issue( invalid date format element) should be fixed in this patch. On Mon, Mar 9, 2015 at 6:43 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** We identified a bug in the XML parsing in SP2 where an invalid date format element would cause the server to error (on Linux/Oracle). I thought it was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML looks like. Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow *Sent:* Saturday, March 07, 2015 5:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** I assume you have tested the web service with a third party tool to verify that doesn't blow it up? You need to turn on logging and find out what that person is actually doing with the web service. You need to make sure their data is all coming in formatted correctly too. It's odd that a WS call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Saturday, March 07, 2015 11:28 AM *To:* arslist@ARSLIST.ORG *Subject:* AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello All, We are having integration with third party application build in .NET with Remedy using web servcie. Whenever web service call comes in,We are seeign following error in arerror log file : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) AR server version 7.6.04 patch SP4 DB server is MS SQL 2008 R2 Enterprise. OS is window 2008 R2 enterprise. Could you please help us identify root cause of this issue ? Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9209 - Release Date: 03/01/15 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Doug, Non-custom shop: ARS - 1 hour MT – Blink and you’ll miss the upgrade time Testing Core and Integrator now, I’ll report back later this afternoon. I might just cram everything into our Test env. for some ballpark times. I do have to ask: the times you reported were they real times or the mystical BMC times that the software reports when it completes? -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, Our times for those were ARS - 2 hours Atrium Core - 1 Hour Atrium Integrator – 10 Minutes Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20)
We've seen a couple of instances where a fix was put in a patch and then was NOT in the next patch. So I think Fred is right - you have to check the formatting of the XML. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, March 09, 2015 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Could be… The only way to tell is to look at the inbound XML in the Mid-Tier logs Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Monday, March 09, 2015 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello Fred, But we are using SP4 so ideally this issue( invalid date format element) should be fixed in this patch. On Mon, Mar 9, 2015 at 6:43 PM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** We identified a bug in the XML parsing in SP2 where an invalid date format element would cause the server to error (on Linux/Oracle). I thought it was fixed in SP3. Turn on the Mid-Tier logs and see what the inbound XML looks like. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Saturday, March 07, 2015 5:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** I assume you have tested the web service with a third party tool to verify that doesn't blow it up? You need to turn on logging and find out what that person is actually doing with the web service. You need to make sure their data is all coming in formatted correctly too. It's odd that a WS call would blow up the server - I suspect there's more going on. Since it's the actual AR server blowing up it has to be trying to process something that it really can't handle. William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Saturday, March 07, 2015 11:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) ** Hello All, We are having integration with third party application build in .NET with Remedy using web servcie. Whenever web service call comes in,We are seeign following error in arerror log file : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) AR server version 7.6.04 patch SP4 DB server is MS SQL 2008 R2 Enterprise. OS is window 2008 R2 enterprise. Could you please help us identify root cause of this issue ? Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4800 / Virus Database: 4257/9209 - Release Date: 03/01/15 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Real time based on Clock ☺ Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Non-custom shop: ARS - 1 hour MT – Blink and you’ll miss the upgrade time Testing Core and Integrator now, I’ll report back later this afternoon. I might just cram everything into our Test env. for some ballpark times. I do have to ask: the times you reported were they real times or the mystical BMC times that the software reports when it completes? -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 8:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, Our times for those were ARS - 2 hours Atrium Core - 1 Hour Atrium Integrator – 10 Minutes Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database:MS SQL 2012 Size: 450 GB RAM 8 GB (Have requested increase to 16GB) ARS Server:MS Server 2012 RAM 8 GB Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hynes, Douglas Sent: Monday, March 09, 2015 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, Are you upgrading from a 7.x or an 8.x? Cheers, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 7:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Time to Install ITSM 8.1.2 ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Time to Install ITSM 8.1.2
Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – *If you have installed ITSM 8.1.2 – How long did the install take?* P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug *|**Doug Tanner **| *Enterprise Workflow Applications*|*** *|*Compass Group *| *2400 Yorkmont Rd, Charlotte, NC 28217 *|* *| *(*w*) +1.704.328.3178 *| *(*m*) +1.980.230.8563 *|* *| *www.cgnad.com http://www.cgnad.com/*|*why Compass? http://www.worldofcompass.com/video/*|* This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
My 8.1.02 Core patch in my Test Env. failed. I won't be able to give a good set of numbers for a bit. Sorry, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, I installed English French Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Monday, March 09, 2015 12:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Thanks Rick, I installed English French Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Monday, March 09, 2015 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List - If you have installed ITSM 8.1.2 - How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178 | (m) +1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SQL help
SELECT PeopleGroup_Form_Entry_ID, count(PeopleGroup_Form_Entry_ID) FROM VATT_HelpTool___Join___AssetPe WHERE AssetLifecycleStatus = 3 and Data_Set_Id = 'BMC.ASSET' and PeopleGroup_Form_Entry_ID like 'SGP%' GROUP BY PeopleGroup_Form_Entry_ID On Mon, Mar 9, 2015 at 10:36 AM, lars.j.petters...@vattenfall.com wrote: ** Hi group, I have this sql, working fine: SELECT distinct (PeopleGroup_Form_Entry_ID) from VATT_HelpTool___Join___AssetPe where AssetLifecycleStatus = 3 and Data_Set_Id = 'BMC.ASSET' and PeopleGroup_Form_Entry_ID like 'SGP%' Now I would like to include *number of entries* for each unique match. Like this: SGP000216, 164 SGP000512, 12 How can that be arranged? Thanks in advance Lars, Vattenfall, Sweden _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SQL help
Hi lars, Use group by clause like as below example: Select people_group_id,count(*) from vatthelp where (your clause) group by people_group_id. Shambo. On 9 Mar 2015 22:06, lars.j.petters...@vattenfall.com wrote: ** Hi group, I have this sql, working fine: SELECT distinct (PeopleGroup_Form_Entry_ID) from VATT_HelpTool___Join___AssetPe where AssetLifecycleStatus = 3 and Data_Set_Id = 'BMC.ASSET' and PeopleGroup_Form_Entry_ID like 'SGP%' Now I would like to include *number of entries* for each unique match. Like this: SGP000216, 164 SGP000512, 12 How can that be arranged? Thanks in advance Lars, Vattenfall, Sweden _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SQL help
Hi group, I have this sql, working fine: SELECT distinct (PeopleGroup_Form_Entry_ID) from VATT_HelpTool___Join___AssetPe where AssetLifecycleStatus = 3 and Data_Set_Id = 'BMC.ASSET' and PeopleGroup_Form_Entry_ID like 'SGP%' Now I would like to include number of entries for each unique match. Like this: SGP000216, 164 SGP000512, 12 How can that be arranged? Thanks in advance Lars, Vattenfall, Sweden ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SQL help
hmm let me give it a try - SELECT PeopleGroup_Form_Entry_ID as SGP_ID, Count(PeopleGroup_Form_Entry_ID) as SGP_Number from VATT_HelpTool___Join___AssetPe where AssetLifecycleStatus = 3 and Data_Set_Id = 'BMC.ASSET' and PeopleGroup_Form_Entry_ID like 'SGP%' group by SGP_ID; Regards, Harsh On Mon, Mar 9, 2015 at 10:06 PM, lars.j.petters...@vattenfall.com wrote: ** Hi group, I have this sql, working fine: SELECT distinct (PeopleGroup_Form_Entry_ID) from VATT_HelpTool___Join___AssetPe where AssetLifecycleStatus = 3 and Data_Set_Id = 'BMC.ASSET' and PeopleGroup_Form_Entry_ID like 'SGP%' Now I would like to include *number of entries* for each unique match. Like this: SGP000216, 164 SGP000512, 12 How can that be arranged? Thanks in advance Lars, Vattenfall, Sweden _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
I’ve had successful install on multiple servers but I wouldn’t call any of the “easy” J Getting data successfully loaded now that’s another story. Terri From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, March 09, 2015 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Has anyone has an easy successful install yet? I tried on a brand new fresh clean server with a fresh clean DB instance and it kept failing! Since it was an “exercise” I stopped and loaded the ITSM 7.6.04 SP4. It worked for what I needed. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 2:23 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Mine is failing, too. Actually, it (finally) installed, but now I can't connect to my plug-in server, which I've been working with Support on for over a week. Rick Cook On Mon, Mar 9, 2015 at 10:27 AM, Hynes, Douglas douglas.hy...@froedtert.commailto:douglas.hy...@froedtert.com wrote: ** My 8.1.02 Core patch in my Test Env. failed. I won’t be able to give a good set of numbers for a bit. Sorry, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 11:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, I installed English French Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Monday, March 09, 2015 12:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Has anyone has an easy successful install yet? I tried on a brand new fresh clean server with a fresh clean DB instance and it kept failing! Since it was an “exercise” I stopped and loaded the ITSM 7.6.04 SP4. It worked for what I needed. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 09, 2015 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Mine is failing, too. Actually, it (finally) installed, but now I can't connect to my plug-in server, which I've been working with Support on for over a week. Rick Cook On Mon, Mar 9, 2015 at 10:27 AM, Hynes, Douglas douglas.hy...@froedtert.commailto:douglas.hy...@froedtert.com wrote: ** My 8.1.02 Core patch in my Test Env. failed. I won’t be able to give a good set of numbers for a bit. Sorry, -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 09, 2015 11:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Thanks Rick, I installed English French Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Monday, March 09, 2015 12:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – If you have installed ITSM 8.1.2 – How long did the install take? P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug |Doug Tanner | Enterprise Workflow Applications | |Compass Group | 2400 Yorkmont Rd, Charlotte, NC 28217 | | (w) +1.704.328.3178tel:%2B1.704.328.3178 | (m) +1.980.230.8563tel:%2B1.980.230.8563 | | www.cgnad.comhttp://www.cgnad.com/ |why Compass?http://www.worldofcompass.com/video/ | This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unable to specify Company for uploading Location, Support Group, People DMT sheets v8.1
Has anybody else run into this? Apparently in 8.1 BMC removed the Company field from the foundation data spreadsheets. They say The Data Management loads are single tenant. The Company is driven from the Data Management job. All of the data that is loaded by the Data Management job is associated with the company that you selected when you created the Data Management job. This means that you must create a separate spreadsheet for each company. In addition, you must create a separate Data Management job for each company spreadsheet. This is a design decision taken by Product Development based upon a few security concerns. With 8.1, a security vulnerability was closed by removing the direct ability to allow update to companies other than the one in which the user running UDM resides. This was deliberate. This prevents the risk that a user may insert/modify records in companies to which they should have no access to. That's great if you are single tenant but for those of us who are VERY multi-tenant (thousands of companies) it's a problem. I don't want to have to load this data 3000 times so any suggestions are appreciated ;) ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time to Install ITSM 8.1.2
Mine is failing, too. Actually, it (finally) installed, but now I can't connect to my plug-in server, which I've been working with Support on for over a week. Rick Cook On Mon, Mar 9, 2015 at 10:27 AM, Hynes, Douglas douglas.hy...@froedtert.com wrote: ** My 8.1.02 Core patch in my Test Env. failed. I won’t be able to give a good set of numbers for a bit. Sorry, -Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug *Sent:* Monday, March 09, 2015 11:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Time to Install ITSM 8.1.2 ** Thanks Rick, I installed English French Doug *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Phillips *Sent:* Monday, March 09, 2015 12:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Time to Install ITSM 8.1.2 ** Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – *If you have installed ITSM 8.1.2 – How long did the install take?* P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug *|**Doug Tanner **| *Enterprise Workflow Applications *|* *|*Compass Group *| *2400 Yorkmont Rd, Charlotte, NC 28217 *|* *| *(*w*) +1.704.328.3178 *| *(*m*) +1.980.230.8563 *|* *| *www.cgnad.com *|*why Compass? http://www.worldofcompass.com/video/* |* This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Naked ARS (was: The ~! for filter names)
Totally agreed that the strength of remedy is the workflow engine. BMC just don't see the value, which is sad. I am searching for an equivalent product for SME. Was thinking the remedyForce was one ... But.. From this group, it is not. Sigh -Original Message- From: Support supp...@arsmarts.com Sent: 07/03/2015 23:16 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Naked ARS (was: The ~! for filter names) ** Hello List, Looks like I'm not the only one with the same idea . :-D. I have been working with Remedy since 1997 (yes, the previous century ...), beginning with version 2.3. Like everybody, I have seen AR System replaced by ITSM/CMDB and I cried out loud I have recently been working on projects more at the ITIL level, where the supporting tool had already been chosen. This gave me the opportunity to look at a number of other ITSM software packages, both from the end-user point of view and under the hood (admin and developer). As far as I am concerned, AR System is miles ahead compared to other tools, while the ITSM/CMDB sold by BMC is just another app on the market. If I may add something along the same line: applications such as ITSM8 have become too complexe (and too big) for the European market (where companies are not as large as in the US). I know for certain 3 customers who tried to move from a previous version of Remedy ITSM to ITSM8 and after a year of effort gave up and have now completely dropped Remedy :-( :-(. And there are more going down that path as we speak. If large applications make sense for large companies, it requires less consulting time to build a small ITSM app than to configure a large one, so offering AR System as a workflow engine makes a lot of sense to me (perhaps with a basic HelpDesk Template ). Also, the ITIL market has offered a flourishing field to do business the last 15-20 years or so (remember back in 1998-1999, when Remedy had a 50% market share ). I think that the market is now mature, and all customers have what they need, so propose AR System as a more general workflow engine could be a step to diversification Cheers, Kaïs. On 7/03/2015 13:57, Harsh wrote: ** Hi All, The decent workflow engine what we called ARS is backbone of these suits and It was really disheartening when BMC announced ARS will not be sold individually. I mean this a great platform where we can design custom apps and more modular apps that's help any organization. I still feel ARS should be sold solely, it was and it is the best platform for creating custom applications quickly. My vote is for naked ARS. Regards, Harsh On 07-Mar-2015 12:18 am, Andrew Hicox and...@hicox.com wrote: ** AMEN! I can't belive how short sighted bmc has become in regard to pushing itsm/cmdb and the rest of the licensed oob apps. Especially at the expense of pushing out custom development (essentially not supporting it). The true irony, in my opinion, is that in the decade+ that we've been struggling with converting the aruser GUI paradigm to a Web interface, the world has come full circle. Today, it's all mobile apps, and Web interfaces are on the way out. Static dimension, single window grid layouts are back in a huge way. I know what I could do with a naked arserver, and an aruser client that works on ios and android. With a few tweaks to the GUI elements to make them mobile friendly and client side plug-ins to give access to the camera, accelerometer, messaging framework and the rest ... holy moses, I know exactly what I could do with that! Change the world. That's what. On Mar 6, 2015 11:42 AM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Thanks. The whole point was that some people don't even KNOW that the engine is, well, an engine unto itself. There seems to be a trend (marketing?) to present the image that Remedy is ONLY CMDB/ITSM. It's always challenging to explain to customers that those are just apps running on a (very nice) workflow engine underneath. I'm all for canned apps where they make sense. Ease of upgrade path, support, etc etc. However, small steps seem to keep happening in the product evolution over the last few versions to slowly close off the custom-build path and I'd just like to ask for the server/engine to be made available *without* the suite. As great (or not great) as anyone might feel the suite is, there are plenty out there who want something simpler, or more modular, or (insert complaint here). It's part of why other products (especially those that start with S and end with W) get a lot of migration. There needs to be more flexibility. It also lets you push back on customizers from a support perspective. It won't be quite as ridiculous to have support tell you that's been customized, we don't support it because if you want custom, you should buy the naked product and build your own. I'm not pretending it's is any big magical answer. The
Re: Unable to specify Company for uploading Location, Support Group, People DMT sheets v8.1
Hi :) Take a look at this :) https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/12/20/nyf-the-udm-strikes-back-multi-tenancy-time Mobilis in Mobile. Le 9 mars 2015 à 21:21, Terri Lockwood teresa.lockw...@sungard.com a écrit : ** Has anybody else run into this? Apparently in 8.1 BMC removed the Company field from the foundation data spreadsheets. They say “The Data Management loads are single tenant. The Company is driven from the Data Management job. All of the data that is loaded by the Data Management job is associated with the company that you selected when you created the Data Management job. This means that you must create a separate spreadsheet for each company. In addition, you must create a separate Data Management job for each company spreadsheet. This is a design decision taken by Product Development based upon a few security concerns. With 8.1, a security vulnerability was closed by removing the direct ability to allow update to companies other than the one in which the user running UDM resides. This was deliberate. This prevents the risk that a user may insert/modify records in companies to which they should have no access to”. That’s great if you are single tenant but for those of us who are VERY multi-tenant (thousands of companies) it’s a problem. I don’t want to have to load this data 3000 times so any suggestions are appreciated ;) ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
Hello LJ, Thnak you for your reply. So as per your email, i have to configure private thread queue on AR server and then i have to do changes in my mid tier config pages. Can you please tel lme where exactly i have to do these changes on mid tier. We have 4 mid tier and all are pointing towards one Load balancer. Sorry for asking too many questions. Regards, Amit On Mon, Mar 9, 2015 at 6:44 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Amit, When a .NET application is consuming a Remedy web service, it is published through Mid-Tier server. Mid-Tier has ability to specify a specific RPC Port to communicate onso, the answer to your question is Yeseither configure your Mid-Tier to use the specific RPC Port you want, or you could even stand up a 'special' Mid-Tier just for Web Services, and utilize this Mid-Tier to specify the RPC Port in question... Either way, yes, you can do exactly what you are looking for. On Mon, Mar 9, 2015 at 5:55 AM, Remedy consultant raccons...@gmail.com wrote: ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
Hello LJ, Is it like i have to configure AR server RPC value on mid tier config page under AR server setting section? One more thing i would like the share here is we have configured production application LB name here in AR server setting so is it going to work ? I am mainly confused about actual configuration of this change. Regards, Amit On Mon, Mar 9, 2015 at 6:44 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Amit, When a .NET application is consuming a Remedy web service, it is published through Mid-Tier server. Mid-Tier has ability to specify a specific RPC Port to communicate onso, the answer to your question is Yeseither configure your Mid-Tier to use the specific RPC Port you want, or you could even stand up a 'special' Mid-Tier just for Web Services, and utilize this Mid-Tier to specify the RPC Port in question... Either way, yes, you can do exactly what you are looking for. On Mon, Mar 9, 2015 at 5:55 AM, Remedy consultant raccons...@gmail.com wrote: ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Requirements Doc
LJ, Why don't you just use the Zoo Project in the BMC doumentation? We used this at a previous company I worked for on all the junior newbie's to test their skills. Best Regards, Theo On Fri, Mar 6, 2015 at 4:18 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, I'm training up a newbie on Remedy Development, and we have reached the point where I think he's ready for a 'test'I remember going through my 7.x RAC class, and they gave us a small 'requirements doc' for a fairly simple, yet complex enough application that needed to be built...the guys that were in the class with me all built different applications of course, but they all met the application...it was a good exercise and helped hone the blade so to speak on all of our skills...I was wondering if anyone happened to have something like that laying around that I would be able to use It doesn't need to be related to any particular industry, etc...just a couple of pages of requirements for an app that requires a few forms, and some description of functionality, but of course, not how the functionality needs to be built If anyone is willing to send me some stuff, either on or offline, I would appreciate it. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
