Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server.
Knowledge Base article KA427109https://kb.bmc.com/infocenter/index?page=contentid=S:KA427109 Some changes in the server in version 9.0 mean that the User Tool is unable to work with overlaid forms. Searches, creates and modifies result in a 303 Form does not exist on server error as the client references the form name with the __o extension which the server does not recognise. Mark Knowledge Article ID: KA427109 Version: 0.1 Available To: External Status: Unpublished Updated: 06/15/2015 Problem The Remedy User Tool client is unable to create records or perform searches when using overlaid forms from an ARS 9.0 server. The form can be opened but any other operations result in an ARERR 303 Form does not exist on server error. Solution This is due to changes in the way overlays are stored in the 9.0 metadata. The __o extension is no longer used but the .arf form definition which is exported by the server, and used by the User Tool, still includes it. The client tries to use the form name from the .arf file when sending API calls to the server but the server does not recognise the name and returns the 303 error. A defect has been created to track this (SW00490959) but, as the User Tool is no longer supported, it is not clear whether this will be addressed. Mark Walters Lead Technical Support Analyst Direct +44 (0)118 921 8379 E2 Eskdale Road Winnersh, RG41 5TS UK [BMC Software|Bring IT to Life]http://www.bmc.com/ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing and upgrading to BMC Remedy 9
Thanks a lot everyone for providing your valuable inputs for my query. I would also like to confirm few remaining things : I am writing a doc for next steps to perform after installation of fresh Remedy 9 : 1. Running BCPU Utility to convert overlays of OOB Objects (we have modified OOB User and Group forms). 2. Can we run this utility on our current dev server to identify which OOB were modified ? 3. Will BCPU utility provide overlays of all OOB object modified and we can import them on our new Remedy 9 or we need to perform all modifications manually on remedy 9? 4. We need to have two def files for all workflows : one from BCPU for OOB Objects and other for all custom Objects 5. We will import both def files on new server (only on Admin server or Primary server) on Remedy 9 server. 6. Then restoration of production DB on new DB Server (is it at this stage we need to run DDM ?) 7. UAT Is there anything else we need to do for this migration process ? Please list out missing steps if any. Thanks, Anup On Fri, Jun 12, 2015 at 12:05 AM, Jason Miller jason.mil...@gmail.com wrote: ** I recently imported some old defs taken from ARS/Admin Tool 6.x and imported into and ARS 9.0 environment with Dev Studio 9.0. I agree with Misi you might have some minor fixes to make but largely things should work well. A few things to note though... During one version of the installers it removed the 3rd type of web view from forms (I can't remember what it was called, it was the odd HTMLly one). I seem to remember only this version of the installer doing this so if you have these types of web view and go straight from 7.1 to 8.1/9.0 I don't think these views will be removed as they should. Oh, I think they were called Web Relative views. Also there is no longer macro support and I think maybe another feature or two. Similarly with the web views, I think there were only 1 or 2 versions of the installers that would offer to convert your macros into workflow (but this may have been done by 7.1 already?.?.) One issue we have is our older LDAP Vendor Forms do not work with the new Java ARDBC plugin. When we went to 8.1 from 7.6.04 we had to disable the Java plugin and use the C plugin. In time we'll create the form from scratch using the Java plugin and switch back the Java default plugin. I have imported an even older xml def then mentioned above into 9.0 using Admin Tool 7.1 to try correct some errors during import. Turns out the issue was with the XML not the tool being used. Although I highly discourage using Admin Tool against a 9.0 server (7.5, 7.6.x, 8.x for that matter). This was my personal sandbox where I was looking through my archives for some old code. I took a VM snapshot prior so I didn't care if it blew up by the Admin Tool. Regarding User Tool... Many of us are still using the User Tool against 8.x and 9.x systems for administrative operations. You just can't beat the speed and convenience for doing our daily work. I may or may not have even worked on 9.0 beta systems in BMC's office that already had the User Tool install when I got there ;-) I do recommend having non-admin users use Mid Tier though. It is fast and the web-only UI features can't be beat. Personally not knowing much about your environment (size, amount of acceptable risk, etc.), I would do just want you stated in question 1. I would go with 9.0. My experience is that custom Remedy systems often are a bit lighter-weight than ITSM systems and many of the bugs in new release won't be noticed (not guaranteed but just my general experience). Typically it is very easy to install a new version of AR, import Defs (not core AR forms though), fix a few things and copy data. If this were an ITSM system it is a much more intensive process. I am pretty confident in 9.0. There were production hours on the new Java code base even before 9.0 was released so it isn't completely brand new. If I was building a new custom Remedy system I would use 9.0. If my team wasn't working on a some large projects right now I would likely be pushing to get on 9.0. HTH, Jason On Thu, Jun 11, 2015 at 5:09 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You should be able to import def files with no major issues. I have tested def import on 9 beta to some extent only. If you have issues, they can typically be fixed. You will need to do some manual stuff if you have changed any of the out of the box forms such as the User form. You should not just import the old forms on top of the new ones. Instead you should implement your changes anew, preferably using the Overlay functionality. The old client should also work fine. I have tested to access 9 beta with 7.6.04 User tool. Version 9 is quite new, and a complete Java rebuild of the system, and is bound to have some issues. Or so I presume. If you want a stable system now, I would go for 8.1.02 with the latest patch. I have not installed it
Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server.
My main use for the user tool for v8x versions is to export bulk data out of the system into an arx file. If BMC would add both the Add All Fields and Remove All Fields to the AR System .arx report type via the webified report builder, I would no longer have a need for the thick client. -JDHood On Mon, Jun 15, 2015 at 6:47 AM, Walters, Mark mark_walt...@bmc.com wrote: ** Knowledge Base article KA427109 https://kb.bmc.com/infocenter/index?page=contentid=S:KA427109 Some changes in the server in version 9.0 mean that the User Tool is unable to work with overlaid forms. Searches, creates and modifies result in a 303 Form does not exist on server error as the client references the form name with the __o extension which the server does not recognise. Mark *Knowledge Article ID:* KA427109 *Version:* 0.1 *Available To:* External *Status:* Unpublished *Updated:* 06/15/2015 *Problem* The Remedy User Tool client is unable to create records or perform searches when using overlaid forms from an ARS 9.0 server. The form can be opened but any other operations result in an ARERR 303 Form does not exist on server error. *Solution* This is due to changes in the way overlays are stored in the 9.0 metadata. The __o extension is no longer used but the .arf form definition which is exported by the server, and used by the User Tool, still includes it. The client tries to use the form name from the .arf file when sending API calls to the server but the server does not recognise the name and returns the 303 error. A defect has been created to track this (SW00490959) but, as the User Tool is no longer supported, it is not clear whether this will be addressed. -- *Mark Walters* Lead Technical Support Analyst *Direct* +44 (0)118 921 8379 E2 Eskdale Road Winnersh, RG41 5TS UK [image: BMC Software|Bring IT to Life] http://www.bmc.com/ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server.
If you work with RBE it also becomes necessary because the RBE forms don’t really work right in the Mid Tier. I could customize the forms to fix them without a lot of effort, but it’s even easier just to load up the User Tool. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Monday, June 15, 2015 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server. ** My main use for the user tool for v8x versions is to export bulk data out of the system into an arx file. If BMC would add both the Add All Fields and Remove All Fields to the AR System .arx report type via the webified report builder, I would no longer have a need for the thick client. -JDHood On Mon, Jun 15, 2015 at 6:47 AM, Walters, Mark mark_walt...@bmc.commailto:mark_walt...@bmc.com wrote: ** Knowledge Base article KA427109https://kb.bmc.com/infocenter/index?page=contentid=S:KA427109 Some changes in the server in version 9.0 mean that the User Tool is unable to work with overlaid forms. Searches, creates and modifies result in a 303 Form does not exist on server error as the client references the form name with the __o extension which the server does not recognise. Mark Knowledge Article ID: KA427109 Version: 0.1 Available To: External Status: Unpublished Updated: 06/15/2015 Problem The Remedy User Tool client is unable to create records or perform searches when using overlaid forms from an ARS 9.0 server. The form can be opened but any other operations result in an ARERR 303 Form does not exist on server error. Solution This is due to changes in the way overlays are stored in the 9.0 metadata. The __o extension is no longer used but the .arf form definition which is exported by the server, and used by the User Tool, still includes it. The client tries to use the form name from the .arf file when sending API calls to the server but the server does not recognise the name and returns the 303 error. A defect has been created to track this (SW00490959) but, as the User Tool is no longer supported, it is not clear whether this will be addressed. Mark Walters Lead Technical Support Analyst Direct +44 (0)118 921 8379tel:%2B44%20%280%29118%20921%208379 E2 Eskdale Road Winnersh, RG41 5TS UK [BMC Software|Bring IT to Life]http://www.bmc.com/ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REST issue with MyIT 2.5
I have them up and running in my test environment and haven't run into these issues. I'm on Windows, SQL Server, etc. if that helps. I would suggest contacting BMC Support because it's too new of a platform for you to be able to get much help from here or BMCDN. The only general guideline I can offer is that sometimes you have to do something akin to a hard cache flush with the mid tier, but instead deleting the contents of the work directory of the Virgo web browser (although I left the file that says not to delete it.) Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jjohnson Sent: Monday, June 15, 2015 9:20 AM To: arslist@ARSLIST.ORG Subject: REST issue with MyIT 2.5 Has anyone installed Smart IT 1.1.00 and MyIT 2.5? I’m working on setting them up and have run into an issue with the MyIT Administration Console. Whenever I try to access the menu items I’m getting errors stating the following “Request can’t be completed. Target url “null/../../ux/rest/search” not found.”” When looking at the network communications in Chrome I see 404 errors when trying to access ../ux/rest/.. Here are the 404’s, each one is for a different menu item on the MyIT Administration console. http://localhost/rebranding/ux/rest/search http://localhost/location/ux/rest/google_map_api_properties http://localhost/location/ux/rest/search So it looks like there is some issue with either where the files are being referenced, or something is wrong with the rest component of MyIT. I’m able to run the following link and get back a response, so I believe REST is working -- http://localhost:9001/social/rest/v1/api/myit Has anyone run into this issue? -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/REST-issue-with-MyIT-2-5-tp122037.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Set field SQL statement correction
Hi All, I used ArInside utility to document the ARS. And actlivelinks with DirectSQL was pretty easy to find out from the documented output of arinside. Though I am finding it tough to identity activelinks which has set field action with Datasource as SQL from the document. I have come up with a query for actlivelinks like below: select a.name,a.actlinkid,b.actlinkid,b.assignshort,b.assignlong from actlink a ,actlink_set b where a.actlinkid = b.actlinkid and ( lower(b.assignshort) like '%select%' or lower(b.assignlong) like '%select%' or lower(b.assignshort) like '%update%' or lower(b.assignlong) like '%update%' or lower(b.assignshort) like '%delete%' or lower(b.assignlong) like '%delete%' or lower(b.assignshort) like '%insert%' or lower(b.assignlong) like '%insert%'or lower(b.assignshort) like '%execute%' or lower(b.assignlong) like '%execute%' ) Am i missing any other db keyword from the qualification? More easy would be if I get to know where Datasource as SQL is stored in actlink_set table. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Set-field-SQL-statement-correction-tp7601582p7601638.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REST issue with MyIT 2.5
Thanks Shawn, I'm on Windows 2012 and had already removed the Virgo files. I also am working with support, but thought I would see if any of the experts on here had run into the issue. :) -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/REST-issue-with-MyIT-2-5-tp122037p122039.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Help: Impacted Area Associations Deleted on Change Tickets
I had my DBAs restore the CHG:Impacted Areas table from a database backup to a separate location so that I could 1.) Re-import these entries back into my table, and 2.) investigate the data that was deleted. What I have found is that all of the data that was deleted did NOT have a value within the reconciliationID field. In face, the impacted area entries that had a reconID, did NOT get deleted, while the ones without a value did. This doesn't seem in alignment with the content in BMC's knowledge article, so I'm pushing them to understand why my entries without a reconID got deleted while the ones with one did not. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Set field SQL statement correction
No, SQL is pretty much SELECT, INSERT, UPDATE, DELETE. As for execute you may find the short version of EXEC is used more often than EXECUTE (As a rule we programmers like to abbreviate ;) or use a lot of TLA ) You probably want to do the same on the filter side If you have the Record Object Relationships option turned on (in the AR System Administration Console) you can do the searching inside of Developer Studio and find the keywords as well. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: Monday, June 15, 2015 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Set field SQL statement correction Hi All, I used ArInside utility to document the ARS. And actlivelinks with DirectSQL was pretty easy to find out from the documented output of arinside. Though I am finding it tough to identity activelinks which has set field action with Datasource as SQL from the document. I have come up with a query for actlivelinks like below: select a.name,a.actlinkid,b.actlinkid,b.assignshort,b.assignlong from actlink a ,actlink_set b where a.actlinkid = b.actlinkid and ( lower(b.assignshort) like '%select%' or lower(b.assignlong) like '%select%' or lower(b.assignshort) like '%update%' or lower(b.assignlong) like '%update%' or lower(b.assignshort) like '%delete%' or lower(b.assignlong) like '%delete%' or lower(b.assignshort) like '%insert%' or lower(b.assignlong) like '%insert%'or lower(b.assignshort) like '%execute%' or lower(b.assignlong) like '%execute%' ) Am i missing any other db keyword from the qualification? More easy would be if I get to know where Datasource as SQL is stored in actlink_set table. Regards, Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
REST issue with MyIT 2.5
Has anyone installed Smart IT 1.1.00 and MyIT 2.5? I’m working on setting them up and have run into an issue with the MyIT Administration Console. Whenever I try to access the menu items I’m getting errors stating the following “Request can’t be completed. Target url “null/../../ux/rest/search” not found.”” When looking at the network communications in Chrome I see 404 errors when trying to access ../ux/rest/.. Here are the 404’s, each one is for a different menu item on the MyIT Administration console. http://localhost/rebranding/ux/rest/search http://localhost/location/ux/rest/google_map_api_properties http://localhost/location/ux/rest/search So it looks like there is some issue with either where the files are being referenced, or something is wrong with the rest component of MyIT. I’m able to run the following link and get back a response, so I believe REST is working -- http://localhost:9001/social/rest/v1/api/myit Has anyone run into this issue? -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/REST-issue-with-MyIT-2-5-tp122037.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server.
Hi, Maybe you could use RRR|Chive to bulk export into ARX instead of ARUser.exe? https://www.rrr.se/cgi/index?pg=chive Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. My main use for the user tool for v8x versions is to export bulk data out of the system into an arx file. If BMC would add both the Add All Fields and Remove All Fields to the AR System .arx report type via the webified report builder, I would no longer have a need for the thick client. -JDHood On Mon, Jun 15, 2015 at 6:47 AM, Walters, Mark mark_walt...@bmc.com wrote: ** Knowledge Base article KA427109 https://kb.bmc.com/infocenter/index?page=contentid=S:KA427109 Some changes in the server in version 9.0 mean that the User Tool is unable to work with overlaid forms. Searches, creates and modifies result in a 303 Form does not exist on server error as the client references the form name with the __o extension which the server does not recognise. Mark *Knowledge Article ID:* KA427109 *Version:* 0.1 *Available To:* External *Status:* Unpublished *Updated:* 06/15/2015 *Problem* The Remedy User Tool client is unable to create records or perform searches when using overlaid forms from an ARS 9.0 server. The form can be opened but any other operations result in an ARERR 303 Form does not exist on server error. *Solution* This is due to changes in the way overlays are stored in the 9.0 metadata. The __o extension is no longer used but the .arf form definition which is exported by the server, and used by the User Tool, still includes it. The client tries to use the form name from the .arf file when sending API calls to the server but the server does not recognise the name and returns the 303 error. A defect has been created to track this (SW00490959) but, as the User Tool is no longer supported, it is not clear whether this will be addressed. -- *Mark Walters* Lead Technical Support Analyst *Direct* +44 (0)118 921 8379 E2 Eskdale Road Winnersh, RG41 5TS UK [image: BMC Software|Bring IT to Life] http://www.bmc.com/ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR Server Restart Issue
Greetings, I have the following server configuration: ARS 7.6.4 - Customized Environment, Solaris 10, Oracle DB 10.0.2.5 I get the following error in the arerror.log about once per week. The AR Monitor restarts the server within a few seconds. No users have complained. It is just bothersome to see these errors. Most of the time, it identifies a user as logging in. Sometimes it says the user is Email Engine or Unidentified Client. Best I can tell, there is a segment fault. Not sure what to do. Any help appreciated. (The names/IPs in have been replaced) Kelvin Thu Jun 11 13:19:42 2015: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Signal: 11 Thread Id: 43 Version: 7.6.04 Build 002 201101141059 Jan 14 2011 12:42:07 ServerName: servername Database: SQL -- Oracle Hardware: sun4v OS: SunOS 5.10 RPC Id: 142552 RPC Call: 11 (GLS) RPC Queue: 390620 Client: User user from Remedy User (protocol 12) at IP address IP Address Logging On: User Stacks: /usr/ar/bin/arserverd:DumpStackTrace+0x104 /usr/ar/bin/arserverd:SignalTrapProc+0x1d0 /lib/sparcv9/libc.so.1:0xd8c28 /lib/sparcv9/libc.so.1:0xcc79c /lib/sparcv9/libc.so.1:0xcc9a8 /usr/ar/bin/arserverd:__1cULoginCurrentUserForm6Fpkc111iC_v_+0x1b8 [ Signal 11 (SEGV)] /usr/ar/bin/arserverd:LoginUserForm+0x154 /usr/ar/bin/arserverd:__1cQFillCurrentUsage6F_v_+0x1dc /usr/ar/bin/arserverd:FlushExpiredFloatingLicenses+0x7a0 /usr/ar/bin/arserverd:VerifyControlRecord+0x570 /usr/ar/bin/arserverd:argetlistschema_18_svc+0x364 /usr/ar/bin/arserverd:argetlistschema_17_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_16_svc+0x94 /usr/ar/bin/arserverd:argetlistschema_15_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_14_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_13_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_12_svc+0x2c /usr/ar/bin/arserverd:HandleRPCs+0x41f90 /usr/ar/bin/arserverd:WorkerThread+0xfd8 /usr/ar/bin/arserverd:RestartableThreadMain+0x88 /usr/ar/bin/arserverd:UnixThreadStartRoutine+0x17c /lib/sparcv9/libc.so.1:0xd8afc Thu Jun 11 13:19:43 2015 : Action Request System(R) Server Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. Thu Jun 11 13:19:43 2015 AssignEng : Cannot establish a network connection to the AR System server (servername : RPC: Miscellane ous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Jun 11 13:19:43 2015 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Thu Jun 11 13:19:54 2015 390600 : Could not find or read the tags file. (ARNOTE 452) Thu Jun 11 13:19:54 2015 /etc/arsystem/servername/arsystem.tag Kelvin R. Wallace Data Processing Manager Office of Agriculture Technology Services Florida Department of Agriculture and Consumer Services (850) 245-1067 - Office (850) 245-1075 - Fax kelvin.wall...@freshfromflorida.commailto:kelvin.wall...@freshfromflorida.com The Mayo Building 407 South Calhoun Street Room B-11, Mail Stop M-3 Tallahassee FL 32399-0800 www.FreshFromFlorida.comhttp://www.freshfromflorida.com/ Please note that Florida has a broad public records law (Chapter 119, Florida Statutes). Most written communications to or from state employees are public records obtainable by the public upon request. E-mails sent to me at this e-mail address may be considered public and will only be withheld from disclosure if deemed confidential pursuant to the laws of the State of Florida. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Server Restart Issue
Kelvin, I'm not 100% sure what causing it...but it's a fault in the Remedy server. I recommend upgrading to SP5 and see if it continues occurring. If it does, you have bigger issues because 7.6.04 is now on limited support, so possibly not being fixed if you are still having issues...but a later service pack will likely see this problem stop for you. On Mon, Jun 15, 2015 at 1:51 PM, Wallace, Kelvin kelvin.wall...@freshfromflorida.com wrote: ** Greetings, I have the following server configuration: ARS 7.6.4 – Customized Environment, Solaris 10, Oracle DB 10.0.2.5 I get the following error in the arerror.log about once per week. The AR Monitor restarts the server within a few seconds. No users have complained. It is just bothersome to see these errors. Most of the time, it identifies a user as logging in. Sometimes it says the user is Email Engine or Unidentified Client. Best I can tell, there is a segment fault. Not sure what to do. Any help appreciated. (The names/IPs in have been replaced) Kelvin Thu Jun 11 13:19:42 2015: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Signal: 11 Thread Id: 43 Version: 7.6.04 Build 002 201101141059 Jan 14 2011 12:42:07 ServerName: servername Database: SQL -- Oracle Hardware: sun4v OS: SunOS 5.10 RPC Id: 142552 RPC Call: 11 (GLS) RPC Queue: 390620 Client: User user from Remedy User (protocol 12) at IP address IP Address Logging On: User Stacks: /usr/ar/bin/arserverd:DumpStackTrace+0x104 /usr/ar/bin/arserverd:SignalTrapProc+0x1d0 /lib/sparcv9/libc.so.1:0xd8c28 /lib/sparcv9/libc.so.1:0xcc79c /lib/sparcv9/libc.so.1:0xcc9a8 /usr/ar/bin/arserverd:__1cULoginCurrentUserForm6Fpkc111iC_v_+0x1b8 [ Signal 11 (SEGV)] /usr/ar/bin/arserverd:LoginUserForm+0x154 /usr/ar/bin/arserverd:__1cQFillCurrentUsage6F_v_+0x1dc /usr/ar/bin/arserverd:FlushExpiredFloatingLicenses+0x7a0 /usr/ar/bin/arserverd:VerifyControlRecord+0x570 /usr/ar/bin/arserverd:argetlistschema_18_svc+0x364 /usr/ar/bin/arserverd:argetlistschema_17_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_16_svc+0x94 /usr/ar/bin/arserverd:argetlistschema_15_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_14_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_13_svc+0x2c /usr/ar/bin/arserverd:argetlistschema_12_svc+0x2c /usr/ar/bin/arserverd:HandleRPCs+0x41f90 /usr/ar/bin/arserverd:WorkerThread+0xfd8 /usr/ar/bin/arserverd:RestartableThreadMain+0x88 /usr/ar/bin/arserverd:UnixThreadStartRoutine+0x17c /lib/sparcv9/libc.so.1:0xd8afc Thu Jun 11 13:19:43 2015 : Action Request System(R) Server Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. Thu Jun 11 13:19:43 2015 AssignEng : Cannot establish a network connection to the AR System server (servername : RPC: Miscellane ous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Jun 11 13:19:43 2015 AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Thu Jun 11 13:19:54 2015 390600 : Could not find or read the tags file. (ARNOTE 452) Thu Jun 11 13:19:54 2015 /etc/arsystem/servername/arsystem.tag *Kelvin R. Wallace* Data Processing Manager Office of Agriculture Technology Services Florida Department of Agriculture and Consumer Services (850) 245-1067 - Office (850) 245-1075 - Fax *kelvin.wall...@freshfromflorida.com kelvin.wall...@freshfromflorida.com* The Mayo Building 407 South Calhoun Street Room B-11, Mail Stop M-3 Tallahassee FL 32399-0800 *www.FreshFromFlorida.com http://www.freshfromflorida.com/* *Please note that Florida has a broad public records law (Chapter 119, Florida Statutes). Most written communications to or from state employees are public records obtainable by the public upon request. E-mails sent to me at this e-mail address may be considered public and will only be withheld from disclosure if deemed confidential pursuant to the laws of the State of Florida.* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
