Re: Maintenance Tool

[Misi Mladoniczky]

Hi,

Oh, now I remember that I did try it once. And it did ZIP a lot of files. It
id not fully like it as I did not have any control of the files it ZIP:ed. It
just took everything that could be used for problem solving, including all
config files etc.

Best Regards - Misi, RRR AB, http://rrr.se

> The maintenance tool that is available in install directory when run allows
> you to zip all logs
> It does not change the mode to Admin or vice versa
>
> Abhijeet
>
> -Original Message-
> From: Kathy Morris [kathymorris...@aol.com]
> Received: Thursday, 21 Apr 2016, 10:57PM
> To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
> Subject: Re: Maintenance Tool
>
> Thanks Misi.
>
> Would my running the Maintenance Tool in production put the system in Admin
> mode, and prevent users from working?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, April 21, 2016 3:27 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Maintenance Tool
>
> Hi,
>
> I sample a an API/FLTR/SQL/ESCL log once in a while to see that the system
> still performs as the last time.
>
> Then there are end to end testing tools that you can use to for example do
> some operation through Mid-Tier or Web-Services.
>
> You can also turn on Server Statistics to find a few things.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi all,
>>
>>
>>
>> We want to perform a health check of our Remedy environments.
>>
>> I was going to run BMC's Maintenance Tool in production. I am
>> concerned though.
>>
>> Would running the tool, put the system in Admin mode?
>>
>> We do not want to affect any performance in production.
>>
>>
>>
>> Are there any other utilities that can be run to check the health of
>> our Remedy environment?
>>
>>
>>
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at
>> www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org "Where the Answers Are, and have been
> for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Maintenance Tool

[Misi Mladoniczky]

Hi Kathy,

I did not answer, because I do not know.

Start it against your test system and then go into Admin Console -> System ->
General -> Server Info -> Configuration and see if it changed the flag there.

I doubt that it will do this though. But as I said, I do not know...

Best Regards - Misi, RRR AB, http://rrr.se

> Thanks Misi.
>
> Would my running the Maintenance Tool in production put the system in Admin
> mode, and prevent users from working?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, April 21, 2016 3:27 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Maintenance Tool
>
> Hi,
>
> I sample a an API/FLTR/SQL/ESCL log once in a while to see that the system
> still performs as the last time.
>
> Then there are end to end testing tools that you can use to for example do
> some operation through Mid-Tier or Web-Services.
>
> You can also turn on Server Statistics to find a few things.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi all,
>>
>>
>>
>> We want to perform a health check of our Remedy environments.
>>
>> I was going to run BMC's Maintenance Tool in production. I am
>> concerned though.
>>
>> Would running the tool, put the system in Admin mode?
>>
>> We do not want to affect any performance in production.
>>
>>
>>
>> Are there any other utilities that can be run to check the health of
>> our Remedy environment?
>>
>>
>>
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
> Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Maintenance Tool

[Gadgil, Abhijeet]

The maintenance tool that is available in install directory when run allows you 
to zip all logs
It does not change the mode to Admin or vice versa

Abhijeet

-Original Message-
From: Kathy Morris [kathymorris...@aol.com]
Received: Thursday, 21 Apr 2016, 10:57PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Re: Maintenance Tool

Thanks Misi.

Would my running the Maintenance Tool in production put the system in Admin 
mode, and prevent users from working?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, April 21, 2016 3:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Maintenance Tool

Hi,

I sample a an API/FLTR/SQL/ESCL log once in a while to see that the system 
still performs as the last time.

Then there are end to end testing tools that you can use to for example do some 
operation through Mid-Tier or Web-Services.

You can also turn on Server Statistics to find a few things.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi all,
>
>
>
> We want to perform a health check of our Remedy environments.
>
> I was going to run BMC's Maintenance Tool in production. I am
> concerned though.
>
> Would running the tool, put the system in Admin mode?
>
> We do not want to affect any performance in production.
>
>
>
> Are there any other utilities that can be run to check the health of
> our Remedy environment?
>
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org "Where the Answers Are, and have been 
for 20 years"

___
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www.arslist.org
"Where the Answers Are, and have been for 20 years"

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Re: Maintenance Tool

[Kathy Morris]

Thanks Misi.

Would my running the Maintenance Tool in production put the system in Admin 
mode, and prevent users from working?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, April 21, 2016 3:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Maintenance Tool

Hi,

I sample a an API/FLTR/SQL/ESCL log once in a while to see that the system 
still performs as the last time.

Then there are end to end testing tools that you can use to for example do some 
operation through Mid-Tier or Web-Services.

You can also turn on Server Statistics to find a few things.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi all,
>
>
>
> We want to perform a health check of our Remedy environments.
>
> I was going to run BMC's Maintenance Tool in production. I am 
> concerned though.
>
> Would running the tool, put the system in Admin mode?
>
> We do not want to affect any performance in production.
>
>
>
> Are there any other utilities that can be run to check the health of 
> our Remedy environment?
>
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

Getting an email from NTE Notifications in both HTML and Plain txt

[Bryan Stevenson]

Currently have an NTE Event configured to send an email when a Knowledge 
Article goes to Retire Approval.  This notification uses an email template.  An 
email is generated from NTE notification events and the email is being sent out 
as both HTML and Plain txt format.  I only want to see the HTML formatted email 
and not the plain txt email.  Has anyone encountered this before and can you 
provide a solution to the issue.

 

Thanks,

Bryan
cbs...@msn.com

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Re: Remedy access from external internet sites?

[Ben Cantatore]

Isabel,

I highly recommend considering Kinetic Data.  We use that as our internal 
self service portal.  We require users to authenticate, but that is our 
requirement, the product allows the users to access without authentication 
or even to do a mix of public/restricted. 




From:   "Irving, Isabel (ACCESS LLP)" 
To: arslist@ARSLIST.ORG, 
Date:   04/21/2016 05:47 AM
Subject:Remedy access from external internet sites?
Sent by:"Action Request System discussion list(ARSList)" 




** 
Hello!
 
Have any of you got Remedy set up in a way that allows people who do not 
exist in the ?User? form to submit and view requests via the web?
 
We have a bespoke web-based Remedy system and currently only trained 
agents are allowed to log calls, and it is currently all internal ? 
although we do have web services interacting with external systems and 
some basic web forms which pass CSV data.
 
We?re looking to potentially allow anyone to report faults using a 
simplified version of the call-logging screen and for this to be more 
flexible and scalable than the existing web forms integration.
 
Questions:
-  One suggestions is using a third party app as a go-between, 
between Remedy and the outside world.  Is that a recommended step?  That 
would seem to be a duplication of effort (changes to the external form 
need to be reflected in the remedy form and vice versa)
-  What is the best way of allowing Joe Public to submit a request 
and subsequently be able to view that request?  We wouldn?t look for them 
to exist as a remedy on user, but we would want to store their email 
address and check that it is valid.
-  Are there any security issues to be aware of?  I imagine this 
could be the question that stops us from moving forward on this one
 
Any hints/tips/stories of success/failure gratefully received!
 
Thanks
Isabel
 
 
Glasgow - UK Council of the Year 2015
 
***Disclaimer
This e-mail and any attachments are for the intended addressee(s) only and 
may contain confidential and/or privileged material. If you are not a 
named addressee, do not use, retain or disclose such information. This 
email is not guaranteed to be free from viruses and does not bind Access 
in any contract or obligation.

SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 
Registered Office: 220 High Street, Glasgow, G4 0QW
 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
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Re: Remedy access from external internet sites?

[Misi Mladoniczky]

Hi,

Note that the Restricted Read license is applicapble in the new blue licenses
model. So if you are a really new customer and use this to access ITSM data,
you can not leverage the Restricted Read user.

The old green and old blue license models are still the same. And for custom
applications Restricted Read still works as you describe.

If you use Restricted Read you have to make sure that you do not allow updates
related to the submitted data. You can technically achieve this by submitting
in a different form and pushing it to the original record. This would be a
violation of the End User License Agreement.

Apart from the licensing aspects of Restricted Read, you have to program some
external mechanism to limit access for a specific end user to the records he
submitted. This could be a little complex and cause security issues.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
>
> I know that this is a bit of a different setting than the original post.  What
> would you think about creating a single user account with a Read Restricted
> license?  From what I've read, with proper server setup, those users could log
> in from different IP addresses, would still be able to submit (provided the
> form is set up to do so), but wouldn't be able to modify.
>
> --Dustin Fawver
>
> ITS Helpdesk
> East Tennessee State University
> 423-439-4648
> itsh...@etsu.edu
>
> 
> From: Action Request System discussion list(ARSList)  on
> behalf of Misi Mladoniczky 
> Sent: Thursday, April 21, 2016 6:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy access from external internet sites?
>
> Hi,
>
> Apparently you would want to have some kind of registration process which
> identifies the user and verifies the email address. You need to store this
> somewhere. Either as a record in the user form, or somewhere else.
>
> Whenever a user logs in he needs to supply a password or use some other kind
> of SSO mechanism.
>
> You can build an AR External Authentication plugin, or leverage an existing
> one, to verify users that do not exist in the User-form. You would then give
> them a READ licenses, and given that you populate the Submitter fields with
> the users login name, he can update these records. You can then also use
> simple row-level access to make sure they only sees their personal records.
>
> If you want to give them access through Mid-Tier, through a third party
> solution or through your home grown thing, is up to you.
>
> If you are on version 9, the REST interface might be nice to work against.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hello!
>>
>> Have any of you got Remedy set up in a way that allows people who do not
>> exist
>> in the "User" form to submit and view requests via the web?
>>
>> We have a bespoke web-based Remedy system and currently only trained agents
>> are allowed to log calls, and it is currently all internal - although we do
>> have web services interacting with external systems and some basic web forms
>> which pass CSV data.
>>
>> We're looking to potentially allow anyone to report faults using a
>> simplified
>> version of the call-logging screen and for this to be more flexible and
>> scalable than the existing web forms integration.
>>
>> Questions:
>>
>> -  One suggestions is using a third party app as a go-between,
>> between
>> Remedy and the outside world.  Is that a recommended step?  That would seem
>> to
>> be a duplication of effort (changes to the external form need to be
>> reflected
>> in the remedy form and vice versa)
>>
>> -  What is the best way of allowing Joe Public to submit a request
>> and
>> subsequently be able to view that request?  We wouldn't look for them to
>> exist
>> as a remedy on user, but we would want to store their email address and
>> check
>> that it is valid.
>>
>> -  Are there any security issues to be aware of?  I imagine this
>> could
>> be the question that stops us from moving forward on this one
>>
>> Any hints/tips/stories of success/failure gratefully received!
>>
>> Thanks
>> Isabel
>>
>>
>>
>> Glasgow - UK Council of the Year 2015
>>
>> ***Disclaimer
>> This e-mail and any attachments are for the intended addressee(s) only and
>> may
>> contain confidential and/or privileged material. If you are not a named
>>

Re: Remedy access from external internet sites?

[Fawver, Dustin]

Misi,

I know that this is a bit of a different setting than the original post.  What 
would you think about creating a single user account with a Read Restricted 
license?  From what I've read, with proper server setup, those users could log 
in from different IP addresses, would still be able to submit (provided the 
form is set up to do so), but wouldn't be able to modify.

--Dustin Fawver

ITS Helpdesk
East Tennessee State University
423-439-4648
itsh...@etsu.edu


From: Action Request System discussion list(ARSList)  on 
behalf of Misi Mladoniczky 
Sent: Thursday, April 21, 2016 6:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy access from external internet sites?

Hi,

Apparently you would want to have some kind of registration process which
identifies the user and verifies the email address. You need to store this
somewhere. Either as a record in the user form, or somewhere else.

Whenever a user logs in he needs to supply a password or use some other kind
of SSO mechanism.

You can build an AR External Authentication plugin, or leverage an existing
one, to verify users that do not exist in the User-form. You would then give
them a READ licenses, and given that you populate the Submitter fields with
the users login name, he can update these records. You can then also use
simple row-level access to make sure they only sees their personal records.

If you want to give them access through Mid-Tier, through a third party
solution or through your home grown thing, is up to you.

If you are on version 9, the REST interface might be nice to work against.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hello!
>
> Have any of you got Remedy set up in a way that allows people who do not exist
> in the "User" form to submit and view requests via the web?
>
> We have a bespoke web-based Remedy system and currently only trained agents
> are allowed to log calls, and it is currently all internal - although we do
> have web services interacting with external systems and some basic web forms
> which pass CSV data.
>
> We're looking to potentially allow anyone to report faults using a simplified
> version of the call-logging screen and for this to be more flexible and
> scalable than the existing web forms integration.
>
> Questions:
>
> -  One suggestions is using a third party app as a go-between, between
> Remedy and the outside world.  Is that a recommended step?  That would seem to
> be a duplication of effort (changes to the external form need to be reflected
> in the remedy form and vice versa)
>
> -  What is the best way of allowing Joe Public to submit a request and
> subsequently be able to view that request?  We wouldn't look for them to exist
> as a remedy on user, but we would want to store their email address and check
> that it is valid.
>
> -  Are there any security issues to be aware of?  I imagine this could
> be the question that stops us from moving forward on this one
>
> Any hints/tips/stories of success/failure gratefully received!
>
> Thanks
> Isabel
>
>
>
> Glasgow - UK Council of the Year 2015
>
> ***Disclaimer
> This e-mail and any attachments are for the intended addressee(s) only and may
> contain confidential and/or privileged material. If you are not a named
> addressee, do not use, retain or disclose such information. This email is not
> guaranteed to be free from viruses and does not bind Access in any contract or
> obligation.
>
> SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705
> Registered Office: 220 High Street, Glasgow, G4 0QW
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: [Non-DoD Source] BMC Remedy 7.1 -- AMS : Read Only Mode

[Hennigan, Sandra H CTR DSS DSS HQ (US)]

Jojo,

CI record access is controlled by Application Permissions. By giving users 
"Asset Viewer", they can look at but not modify CI records. "Asset Viewer 
grants visibility access to the Configuration Item data within the Asset 
Management Module." 


Sandra


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ochavillo, Jojo
Sent: Thursday, April 21, 2016 2:20 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] BMC Remedy 7.1 -- AMS : Read Only Mode
Importance: High

All active links contained in this email were disabled. Please verify the 
identity of the sender, and confirm the authenticity of all links contained 
within the message prior to copying and pasting the address to a Web browser. 






**

Hello List,

 

Good day to you all, I'm just wondering if there is a straight forward way to 
makeall of the users of my app AMS (Asset Management System) to read only mode.

 

My goal is for users to still be able to login, search and view records but NOT 
able to create or edit existing records. I tried the administrator mode via the 
admin tool but what it does (as the name suggests) is for admins to still be 
use the system but prohibits normal users to even login.

 

Any help would be greatly appreciated! Thank you in advance!J

 



 

 

Regards,

Jojo Ochavillo

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: EXTERNAL: New ARAPI Version Comparison

[Misi Mladoniczky]

Hi,

Very interesting. We should be able to extract the packaged files from 2.0 and
3.2. Unix is usually easier than Windows. I will drop you an email off list
and see see if we can make this work!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I have a few CDs. I'll have to take them home to read them. No cd-rom drive
> access here.
> Action Request System 2.0.1 (Sun SPARC Stations Solaris 2.3) This one could be
> difficult.
> Action Request System Version 3.2.1 (Unix and Windows NT Servers and Clients)
> Remedy Link for the Palm Computing platform
> Remedy Web Enterprise Edition (ARWEB 3.2 and Remedy 4.0)
>
> Thank you,
> ---
> John J. Reiser
> Building 760-J202
> Remedy AR System Developer
> Senior Software Development Analyst
> Lockheed Martin - MST Moorestown Region
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, April 20, 2016 6:23 AM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: New ARAPI Version Comparison
>
> Hi,
>
> I have been learning some new web techniques, and as a side effect I created a
> ARAPI Version Comparison page: https://rrr.se/cgi/index?pg=apicmp
>
> I am still missing the header files for ARAPI 1.0, 1.1, 2.0, 2.1 and 3.2. So
> please help me if you can!
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
> Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: EXTERNAL: New ARAPI Version Comparison

[Reiser, John J]

I have a few CDs. I'll have to take them home to read them. No cd-rom drive 
access here.
Action Request System 2.0.1 (Sun SPARC Stations Solaris 2.3) This one could be 
difficult.
Action Request System Version 3.2.1 (Unix and Windows NT Servers and Clients)
Remedy Link for the Palm Computing platform
Remedy Web Enterprise Edition (ARWEB 3.2 and Remedy 4.0)

Thank you,
--- 
John J. Reiser 
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst 
Lockheed Martin - MST Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, April 20, 2016 6:23 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: New ARAPI Version Comparison

Hi,

I have been learning some new web techniques, and as a side effect I created a 
ARAPI Version Comparison page: https://rrr.se/cgi/index?pg=apicmp

I am still missing the header files for ARAPI 1.0, 1.1, 2.0, 2.1 and 3.2. So 
please help me if you can!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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Re: Remedy access from external internet sites?

[Misi Mladoniczky]

Hi,

Apparently you would want to have some kind of registration process which
identifies the user and verifies the email address. You need to store this
somewhere. Either as a record in the user form, or somewhere else.

Whenever a user logs in he needs to supply a password or use some other kind
of SSO mechanism.

You can build an AR External Authentication plugin, or leverage an existing
one, to verify users that do not exist in the User-form. You would then give
them a READ licenses, and given that you populate the Submitter fields with
the users login name, he can update these records. You can then also use
simple row-level access to make sure they only sees their personal records.

If you want to give them access through Mid-Tier, through a third party
solution or through your home grown thing, is up to you.

If you are on version 9, the REST interface might be nice to work against.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
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> Hello!
>
> Have any of you got Remedy set up in a way that allows people who do not exist
> in the "User" form to submit and view requests via the web?
>
> We have a bespoke web-based Remedy system and currently only trained agents
> are allowed to log calls, and it is currently all internal - although we do
> have web services interacting with external systems and some basic web forms
> which pass CSV data.
>
> We're looking to potentially allow anyone to report faults using a simplified
> version of the call-logging screen and for this to be more flexible and
> scalable than the existing web forms integration.
>
> Questions:
>
> -  One suggestions is using a third party app as a go-between, between
> Remedy and the outside world.  Is that a recommended step?  That would seem to
> be a duplication of effort (changes to the external form need to be reflected
> in the remedy form and vice versa)
>
> -  What is the best way of allowing Joe Public to submit a request and
> subsequently be able to view that request?  We wouldn't look for them to exist
> as a remedy on user, but we would want to store their email address and check
> that it is valid.
>
> -  Are there any security issues to be aware of?  I imagine this could
> be the question that stops us from moving forward on this one
>
> Any hints/tips/stories of success/failure gratefully received!
>
> Thanks
> Isabel
>
>
>
> Glasgow - UK Council of the Year 2015
>
> ***Disclaimer
> This e-mail and any attachments are for the intended addressee(s) only and may
> contain confidential and/or privileged material. If you are not a named
> addressee, do not use, retain or disclose such information. This email is not
> guaranteed to be free from viruses and does not bind Access in any contract or
> obligation.
>
> SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705
> Registered Office: 220 High Street, Glasgow, G4 0QW
>
>
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Remedy access from external internet sites?

[Irving, Isabel (ACCESS LLP)]

Hello!

Have any of you got Remedy set up in a way that allows people who do not exist 
in the "User" form to submit and view requests via the web?

We have a bespoke web-based Remedy system and currently only trained agents are 
allowed to log calls, and it is currently all internal - although we do have 
web services interacting with external systems and some basic web forms which 
pass CSV data.

We're looking to potentially allow anyone to report faults using a simplified 
version of the call-logging screen and for this to be more flexible and 
scalable than the existing web forms integration.

Questions:

-  One suggestions is using a third party app as a go-between, between 
Remedy and the outside world.  Is that a recommended step?  That would seem to 
be a duplication of effort (changes to the external form need to be reflected 
in the remedy form and vice versa)

-  What is the best way of allowing Joe Public to submit a request and 
subsequently be able to view that request?  We wouldn't look for them to exist 
as a remedy on user, but we would want to store their email address and check 
that it is valid.

-  Are there any security issues to be aware of?  I imagine this could 
be the question that stops us from moving forward on this one

Any hints/tips/stories of success/failure gratefully received!

Thanks
Isabel



Glasgow - UK Council of the Year 2015

***Disclaimer
This e-mail and any attachments are for the intended addressee(s) only and may 
contain confidential and/or privileged material. If you are not a named 
addressee, do not use, retain or disclose such information. This email is not 
guaranteed to be free from viruses and does not bind Access in any contract or 
obligation.

SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 
Registered Office: 220 High Street, Glasgow, G4 0QW


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Re: SRD Approvals are not working!

[Tauf Chowdhury]

Not sure what version but did you make sure to check the box for approvals on 
the tab on the SRD?

Sent from my iPhone

> On Apr 21, 2016, at 3:17 AM, babajan baig  wrote:
> 
> **
> Hello Team,
> 
> I have created a Approval Process configuration for SRD, approval mapping and 
> created a SRD and moved the status to Request for Approval.
> 
> However the SRD went to Deployed which is online.
> 
> Inspite of having approval mappings, SRD is going for Approval. Kindly need 
> your assistance.
> 
> Thanks in Advance
> 
> Regards,
> -Babajan
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Maintenance Tool

[Misi Mladoniczky]

Hi,

I sample a an API/FLTR/SQL/ESCL log once in a while to see that the system
still performs as the last time.

Then there are end to end testing tools that you can use to for example do
some operation through Mid-Tier or Web-Services.

You can also turn on Server Statistics to find a few things.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
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Find these products, and many free tools and utilities, at http://rrr.se.

> Hi all,
>
>
>
> We want to perform a health check of our Remedy environments.
>
> I was going to run BMC's Maintenance Tool in production. I am concerned
> though.
>
> Would running the tool, put the system in Admin mode?
>
> We do not want to affect any performance in production.
>
>
>
> Are there any other utilities that can be run to check the health of our
> Remedy environment?
>
>
>
>
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Re: BMC Remedy 7.1 -- AMS : Read Only Mode

[Misi Mladoniczky]

Hi,

Just add a filter that makes a Message: ERROR on Submit/Modify. Attach it to
the forms you want to block.

If you still want users like AR_ESCALATOR to be able to update, add the Run
If: ($USER$ != "AR_ESCALATOR") etc.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
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Find these products, and many free tools and utilities, at http://rrr.se.

> Hello List,
>
> Good day to you all, I'm just wondering if there is a straight forward way to
> make all of the users of my app AMS (Asset Management System) to read only
> mode.
>
> My goal is for users to still be able to login, search and view records but
> NOT able to create or edit existing records. I tried the administrator mode
> via the admin tool but what it does (as the name suggests) is for admins to
> still be use the system but prohibits normal users to even login.
>
> Any help would be greatly appreciated! Thank you in advance! :)
>
> [cid:image001.png@01D19BD8.E0386AD0]
>
>
> Regards,
> Jojo Ochavillo
>
>
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>

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SRD Approvals are not working!

[babajan baig]

Hello Team,


I have created a Approval Process configuration for SRD, approval mapping
and created a SRD and moved the status to Request for Approval.


However the SRD went to Deployed which is online.


Inspite of having approval mappings, SRD is going for Approval. Kindly need
your assistance.


Thanks in Advance


Regards,

-Babajan

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