Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

You see exactly what the problem is in the log with normal logging turned on.

You get ARERR 91 with the additional text "RPC: Unable to receive; Asynchronous 
event occurred".

You should might want to work with BMC support on this.

To debug you might use the driver program to do an RPC call both with the 
7.6.04 API and the 9.1 API to check if this makes a difference in your case.

You could also set ARAPILOGGING to 1 prior to running RRR|Chive to get the 
exact API-calls and data to feed to driver in order to reproduce this.

If you have the correct server IP and tcp port it should work.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 3:44 PM, "Thomas Miskiewicz"  wrote:
Thank you, Misi! 
Is there an advanced logging that would help where the problem is? 
Thomas 
On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
 Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:
The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote: 
 It's definitely compatible with 9.x I just did a 9.1.00 to 9.1.04 transfer and 
my config looks like this. Worked perfectly fine. source_server =  
source_tcp = 2020
source_user =  
source_password =  
target_server =  
target_tcp = 2020
target_user =  
target_password =  
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, 
HPD:Template Associations, 
HPD:TemplateCustMapping, 
HPD:TemplateSPGAssoc, 
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES  

  From: ARSList  on behalf of Thomas Miskiewicz 
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Trouble getting rrrchive to run
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
 rrrchive.cfg source_server = sourceservername source_tcp = 1100 source_user = 
myusername source_password = PROMPT source_form = MyTestForm target_server = 
targetservername target_tcp = 1400 target_user = myusername target_password = 
PROMPT target_form = MyTestForm splitsearch = YES transfertype = SYNCTOTARGET 
logfile = AUTO loglevel = DEBUG progressbar = YES  and here's my log: 
rrrchive.log 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 2 Program Start: configfile=rrrchive.cfg 3 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 5 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 7 
rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389 8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 9 API CALL SEVERITY: AR_RETURN_ERROR, 
failure, status contains details 10 ARStatusList: contains 1 messages 11 
Number: ARERR 91 12 Message: Cannot open catalog; Message number = 91 13 
Append: RPC: Unable to receive; Asynchronous event occurred 14 15 rrrchive: 
2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090 16 
Program End: configfile=rrrchive.cfg, timetorun=0:00:16  Questions: 1. Does the 
error ARERR 91 mean, that rrrchive is not compatible with Remedy 9.1? I found 
here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to configure it that way? 
Thanks!  
Thomas 
 -- 
ARSList mailing list
ARSList@ar

Re: [EXTERNAL] Re: Trouble getting rrrchive to run

[Dave Shellman]

Umm I’m not the person having the issue.

Dave

On Wed, May 2, 2018 at 6:36 PM Ali Abdelaziz Musa via ARSList <
arslist@arslist.org> wrote:

> Hi Dave:
> What about using this utility I designed purposely when we get troubles
> with archive
>
> ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities
> 
>
> ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities
>
> ArLiteUser[2.0] Multi-threading BMC-REMEDY API Overview The ArLiteUser
> utility consist of 2-modules, data-migr...
> 
>
>
>
>
>
>
>
>
>
> * Thanks & Regards  Ali
> Abdelaziz Musa BMC-REMEDY Technical Lead BMC-REMEDY Partener - Saudi
> TELECOM Project  *
>
>
>
>
>
>
> On ‎Thursday‎, ‎May‎ ‎3‎, ‎2018‎ ‎12‎:‎18‎:‎44‎ ‎AM, Dave Shellman <
> adshell...@gmail.com> wrote:
>
>
> If there is a firewall the telnet port is likely open.  It would be
> unusual a firewall to have all ports open to a server.
>
> Dave
>
> On Wed, May 2, 2018 at 4:35 PM Thomas Miskiewicz 
> wrote:
>
> Yes, it is.
>
> On 2. May 2018, at 21:46, Dave Shellman  wrote:
>
> The port for the ARSystem should be a completely different port than the
> Telnet port.
>
> Dave
>
> On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz 
> wrote:
>
> telnet hostname port works just fine. I’ll try the IP address.
>
> On 2. May 2018, at 20:56, Fawver, Dustin  wrote:
>
> Usually when I get that error message, it’s because of one of two things.
>
>
>
> 1)  I don’t have an appropriate firewall exemption on the ARS server
> for the machine that’s running RRRCHIVE.
>
> 2)  For whatever reason, I have to specify the IP address of the
> source and/or target server instead of the hostname.
>
>
>
> I hope this helps.
>
>
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648
>
> itsh...@etsu.edu
>
>  
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org
> ] *On Behalf Of *Thomas Miskiewicz
> *Sent:* Wednesday, May 02, 2018 9:42 AM
> *To:* ARSList 
> *Subject:* [EXTERNAL] Re: Trouble getting rrrchive to run
>
>
>
> Thank you, Misi!
>
>
>
> Is there an advanced logging that would help where the problem is?
>
>
>
>
>
> Thomas
>
>
> On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
>
> Hi,
>
> No, different server versions work just fine.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
>
>
>
>
> May 2, 2018 2:55 PM, "Thomas Miskiewicz"  <%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e>> wrote:
>
> The thing is we have 7.6.4 on one side and 9.1.4 on the other side.
> Problem?
>
>
>
>
> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
>
> It's definitely compatible with 9.x
>
> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this.
> Worked perfectly fine.
>
> source_server =
> source_tcp = 2020
> source_user =
> source_password =
> target_server =
> target_tcp = 2020
> target_user =
> target_password =
> target_disabledeletefltr = YES
> target_disablemergefltr = YES
> target_disableaudit = YES
> target_clearallrecords = YES
> multipleforms = HPD:Template, \
> HPD:Template Associations, \
> HPD:TemplateCustMapping, \
> HPD:TemplateSPGAssoc, \
> splitsearch = YES
> transfertype = SYNCIFNEWER
> logfile = AUTO
> progressbar = YES
> --
>
> *From:* ARSList  on behalf of Thomas
> Miskiewicz 
> *Sent:* Wednesday, May 2, 2018 6:16 AM
> *To:* arslist@arslist.org
> *Subject:* Trouble getting rrrchive to run
>
> Hi Listers,
>
> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc
> )
> to migrate data from Remedy 7.6.4 to Remedy 9.1.
>
> Here's my config file:
>
> rrrchive.cfg
>
> source_server = sourceservername
>
> source_tcp = 1100
>
> source_user = myusername
>
> source_password = PROMPT
>
> source_form = MyTestForm
>
> target_server = targetservername
>
> target_tcp = 1400
>
> target_user = myusername
>
> target_password = PROMPT
>

Re: [EXTERNAL] Re: Trouble getting rrrchive to run

[Ali Abdelaziz Musa via ARSList]

Hi Dave:What about using this utility I designed purposely when we get troubles 
with archive
ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities

| 
| 
|  | 
ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities

ArLiteUser[2.0] Multi-threading BMC-REMEDY API Overview The ArLiteUser utility 
consist of 2-modules, data-migr...
 |

 |

 |










Thanks & Regards

AliAbdelaziz Musa 
BMC-REMEDYTechnical Lead

BMC-REMEDYPartener - Saudi TELECOMProject













 

On ‎Thursday‎, ‎May‎ ‎3‎, ‎2018‎ ‎12‎:‎18‎:‎44‎ ‎AM, Dave Shellman 
 wrote:  
 
 If there is a firewall the telnet port is likely open.  It would be unusual a 
firewall to have all ports open to a server.
Dave
On Wed, May 2, 2018 at 4:35 PM Thomas Miskiewicz  wrote:

Yes, it is.
On 2. May 2018, at 21:46, Dave Shellman  wrote:


The port for the ARSystem should be a completely different port than the Telnet 
port.
Dave
On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz  wrote:

telnet hostname port works just fine. I’ll try the IP address.
On 2. May 2018, at 20:56, Fawver, Dustin  wrote:



Usually when I get that error message, it’s because of one of two things.

 

1) I don’t have an appropriate firewall exemption on the ARS server for the 
machine that’s running RRRCHIVE.

2) For whatever reason, I have to specify the IP address of the source 
and/or target server instead of the hostname.

 

I hope this helps.

 



Dustin Fawver

Sr. Help Desk Technician

Information Technology Services

 

P: 423-439-4648

itsh...@etsu.edu







 

From: ARSList [mailto:arslist-boun...@arslist.org]On Behalf Of Thomas Miskiewicz
Sent: Wednesday, May 02, 2018 9:42 AM
To: ARSList 
Subject: [EXTERNAL] Re: Trouble getting rrrchive to run

 

Thank you, Misi!

 

Is there an advanced logging that would help where the problem is?

 

 

Thomas


On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:


Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se




May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:


The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?







On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:

It's definitely compatible with 9.x

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
perfectly fine.

source_server =
source_tcp = 2020
source_user = 
source_password = 
target_server = 
target_tcp = 2020
target_user = 
target_password = 
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, \
HPD:Template Associations, \
HPD:TemplateCustMapping, \
HPD:TemplateSPGAssoc, \
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES

From: ARSList  on behalf of Thomas Miskiewicz 

Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org
Subject: Trouble getting rrrchive to run

Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:

rrrchive.cfg

source_server = sourceservername

source_tcp = 1100

source_user = myusername

source_password = PROMPT

source_form = MyTestForm

target_server = targetservername

target_tcp = 1400

target_user = myusername

target_password = PROMPT

target_form = MyTestForm

splitsearch = YES

transfertype = SYNCTOTARGET

logfile = AUTO

loglevel = DEBUG

progressbar = YES

and here's my log:

rrrchive.log

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5076

2 Program Start: configfile=rrrchive.cfg

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365

4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)

5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365

6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)

7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389

8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)

9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details

10 ARStatusList: contains 1 messages

11 Number: ARERR 91

12 Message: Cannot open catalog; Message number = 91

13 Append: RPC: Unable to receive; Asynchronous event occurred

14

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5090

16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16

Questions:

1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
9.1? I found here, t

Re: [EXTERNAL] Re: Trouble getting rrrchive to run

[Dave Shellman]

If there is a firewall the telnet port is likely open.  It would be unusual
a firewall to have all ports open to a server.

Dave

On Wed, May 2, 2018 at 4:35 PM Thomas Miskiewicz  wrote:

> Yes, it is.
>
> On 2. May 2018, at 21:46, Dave Shellman  wrote:
>
> The port for the ARSystem should be a completely different port than the
> Telnet port.
>
> Dave
>
> On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz 
> wrote:
>
>> telnet hostname port works just fine. I’ll try the IP address.
>>
>> On 2. May 2018, at 20:56, Fawver, Dustin  wrote:
>>
>> Usually when I get that error message, it’s because of one of two things.
>>
>>
>>
>> 1)  I don’t have an appropriate firewall exemption on the ARS server
>> for the machine that’s running RRRCHIVE.
>>
>> 2)  For whatever reason, I have to specify the IP address of the
>> source and/or target server instead of the hostname.
>>
>>
>>
>> I hope this helps.
>>
>>
>>
>> Dustin Fawver
>>
>> Sr. Help Desk Technician
>>
>> Information Technology Services
>>
>>
>>
>> P: 423-439-4648
>>
>> itsh...@etsu.edu
>>
>>  
>>
>>
>>
>> *From:* ARSList [mailto:arslist-boun...@arslist.org
>> ] *On Behalf Of *Thomas Miskiewicz
>> *Sent:* Wednesday, May 02, 2018 9:42 AM
>> *To:* ARSList 
>> *Subject:* [EXTERNAL] Re: Trouble getting rrrchive to run
>>
>>
>>
>> Thank you, Misi!
>>
>>
>>
>> Is there an advanced logging that would help where the problem is?
>>
>>
>>
>>
>>
>> Thomas
>>
>>
>> On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
>>
>> Hi,
>>
>> No, different server versions work just fine.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>> 
>> (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> 
>>
>>
>>
>>
>> May 2, 2018 2:55 PM, "Thomas Miskiewicz" > <%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e>> wrote:
>>
>> The thing is we have 7.6.4 on one side and 9.1.4 on the other side.
>> Problem?
>>
>>
>>
>>
>> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
>>
>> It's definitely compatible with 9.x
>>
>> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this.
>> Worked perfectly fine.
>>
>> source_server =
>> source_tcp = 2020
>> source_user =
>> source_password =
>> target_server =
>> target_tcp = 2020
>> target_user =
>> target_password =
>> target_disabledeletefltr = YES
>> target_disablemergefltr = YES
>> target_disableaudit = YES
>> target_clearallrecords = YES
>> multipleforms = HPD:Template, \
>> HPD:Template Associations, \
>> HPD:TemplateCustMapping, \
>> HPD:TemplateSPGAssoc, \
>> splitsearch = YES
>> transfertype = SYNCIFNEWER
>> logfile = AUTO
>> progressbar = YES
>> --
>>
>> *From:* ARSList  on behalf of Thomas
>> Miskiewicz 
>> *Sent:* Wednesday, May 2, 2018 6:16 AM
>> *To:* arslist@arslist.org
>> *Subject:* Trouble getting rrrchive to run
>>
>> Hi Listers,
>>
>> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc
>> )
>> to migrate data from Remedy 7.6.4 to Remedy 9.1.
>>
>> Here's my config file:
>>
>> rrrchive.cfg
>>
>> source_server = sourceservername
>>
>> source_tcp = 1100
>>
>> source_user = myusername
>>
>> source_password = PROMPT
>>
>> source_form = MyTestForm
>>
>> target_server = targetservername
>>
>> target_tcp = 1400
>>
>> target_user = myusername
>>
>> target_password = PROMPT
>>
>> target_form = MyTestForm
>>
>> splitsearch = YES
>>
>> transfertype = SYNCTOTARGET
>>
>> logfile = AUTO
>>
>> loglevel = DEBUG
>>
>> progressbar = YES
>>
>> and here's my log:
>>
>> rrrchive.log
>>
>> 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE,
>> file=rrrchive.cpp, line=5076
>>
>> 2 Program Start: configfile=rrrchive.cfg
>>
>> 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG,
>> file=rrrchive.cpp, line=365
>>
>> 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
>>
>> 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG,
>> file=rrrchive.cpp, line=365
>>
>> 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
>>
>> 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR,
>> file=rrrchive.cpp, line=389
>>
>> 8 ARGetServerInfo(server=targetservername,

Re: [EXTERNAL] Re: Trouble getting rrrchive to run

[Thomas Miskiewicz]

Yes, it is.

> On 2. May 2018, at 21:46, Dave Shellman  wrote:
> 
> The port for the ARSystem should be a completely different port than the 
> Telnet port.
> 
> Dave
> 
>> On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz  wrote:
>> telnet hostname port works just fine. I’ll try the IP address.
>> 
>>> On 2. May 2018, at 20:56, Fawver, Dustin  wrote:
>>> 
>> 
>>> Usually when I get that error message, it’s because of one of two things.
>>> 
>>>  
>>> 
>>> 1)  I don’t have an appropriate firewall exemption on the ARS server 
>>> for the machine that’s running RRRCHIVE.
>>> 
>>> 2)  For whatever reason, I have to specify the IP address of the source 
>>> and/or target server instead of the hostname.
>>> 
>>>  
>>> 
>>> I hope this helps.
>>> 
>>>  
>>> 
>> 
>>> Dustin Fawver
>>> 
>>> Sr. Help Desk Technician
>>> 
>>> Information Technology Services
>>> 
>>>  
>>> 
>>> P: 423-439-4648
>>> 
>>> itsh...@etsu.edu
>>> 
>> 
>>> 
>>> 
>> 
>>>  
>>> 
>>> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
>>> Miskiewicz
>>> Sent: Wednesday, May 02, 2018 9:42 AM
>>> To: ARSList 
>>> Subject: [EXTERNAL] Re: Trouble getting rrrchive to run
>>> 
>>>  
>>> 
>>> Thank you, Misi!
>>> 
>>>  
>>> 
>>> Is there an advanced logging that would help where the problem is?
>>> 
>>>  
>>> 
>>>  
>>> 
>>> Thomas
>>> 
>>> 
>>> On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
>>> 
>>> Hi,
>>> 
>>> No, different server versions work just fine.
>>> 
>>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>> 
>>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>>> Find these products, and many free tools and utilities, at http://rrr.se
>>> 
>>> 
>>> 
>>> 
>>> May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:
>>> 
>>> The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
>>> 
>>> 
>>> 
>>> 
>>> 
>>> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
>>> 
>>> It's definitely compatible with 9.x
>>> 
>>> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. 
>>> Worked perfectly fine.
>>> 
>>> source_server = 
>>> source_tcp = 2020
>>> source_user = 
>>> source_password = 
>>> target_server = 
>>> target_tcp = 2020
>>> target_user = 
>>> target_password = 
>>> target_disabledeletefltr = YES 
>>> target_disablemergefltr = YES
>>> target_disableaudit = YES
>>> target_clearallrecords = YES
>>> multipleforms = HPD:Template, \
>>> HPD:Template Associations, \
>>> HPD:TemplateCustMapping, \
>>> HPD:TemplateSPGAssoc, \
>>> splitsearch = YES
>>> transfertype = SYNCIFNEWER
>>> logfile = AUTO
>>> progressbar = YES
>>> 
>>> From: ARSList  on behalf of Thomas Miskiewicz 
>>> 
>>> Sent: Wednesday, May 2, 2018 6:16 AM
>>> To: arslist@arslist.org
>>> Subject: Trouble getting rrrchive to run
>>> 
>>> Hi Listers,
>>> 
>>> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
>>> migrate data from Remedy 7.6.4 to Remedy 9.1.
>>> 
>>> Here's my config file:
>>> 
>>> rrrchive.cfg
>>> 
>>> source_server = sourceservername
>>> 
>>> source_tcp = 1100
>>> 
>>> source_user = myusername
>>> 
>>> source_password = PROMPT
>>> 
>>> source_form = MyTestForm
>>> 
>>> target_server = targetservername
>>> 
>>> target_tcp = 1400
>>> 
>>> target_user = myusername
>>> 
>>> target_password = PROMPT
>>> 
>>> target_form = MyTestForm
>>> 
>>> splitsearch = YES
>>> 
>>> transfertype = SYNCTOTARGET
>>> 
>>> logfile = AUTO
>>> 
>>> loglevel = DEBUG
>>> 
>>> progressbar = YES
>>> 
>>> and here's my log:
>>> 
>>> rrrchive.log
>>> 
>>> 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
>>> line=5076
>>> 
>>> 2 Program Start: configfile=rrrchive.cfg
>>> 
>>> 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
>>> line=365
>>> 
>>> 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
>>> 
>>> 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
>>> line=365
>>> 
>>> 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
>>> 
>>> 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
>>> line=389
>>> 
>>> 8 ARGetServerInfo(server=targetservername, 
>>> AR_SERVER_INFO_DELAY_RECACHE_TIME)
>>> 
>>> 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
>>> 
>>> 10 ARStatusList: contains 1 messages
>>> 
>>> 11 Number: ARERR 91
>>> 
>>> 12 Message: Cannot open catalog; Message number = 91
>>> 
>>> 13 Append: RPC: Unable to receive; Asynchronous event occurred
>>> 
>>> 14
>>> 
>>> 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, 
>>> file=rrrchive.cpp, line=5090
>>> 
>>> 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16
>>> 
>>> Questions:
>>> 
>>> 1. Does the error ARERR 91 mean, that rrrchive is not compatible with 
>>> Remedy 9.1? I found here, that it is possible cause of 

Re: [EXTERNAL] Re: Trouble getting rrrchive to run

[Dave Shellman]

The port for the ARSystem should be a completely different port than the
Telnet port.

Dave

On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz  wrote:

> telnet hostname port works just fine. I’ll try the IP address.
>
> On 2. May 2018, at 20:56, Fawver, Dustin  wrote:
>
> Usually when I get that error message, it’s because of one of two things.
>
>
>
> 1)  I don’t have an appropriate firewall exemption on the ARS server
> for the machine that’s running RRRCHIVE.
>
> 2)  For whatever reason, I have to specify the IP address of the
> source and/or target server instead of the hostname.
>
>
>
> I hope this helps.
>
>
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648
>
> itsh...@etsu.edu
>
>  
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org
> ] *On Behalf Of *Thomas Miskiewicz
> *Sent:* Wednesday, May 02, 2018 9:42 AM
> *To:* ARSList 
> *Subject:* [EXTERNAL] Re: Trouble getting rrrchive to run
>
>
>
> Thank you, Misi!
>
>
>
> Is there an advanced logging that would help where the problem is?
>
>
>
>
>
> Thomas
>
>
> On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
>
> Hi,
>
> No, different server versions work just fine.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
>
>
>
>
> May 2, 2018 2:55 PM, "Thomas Miskiewicz"  <%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e>> wrote:
>
> The thing is we have 7.6.4 on one side and 9.1.4 on the other side.
> Problem?
>
>
>
>
> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
>
> It's definitely compatible with 9.x
>
> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this.
> Worked perfectly fine.
>
> source_server =
> source_tcp = 2020
> source_user =
> source_password =
> target_server =
> target_tcp = 2020
> target_user =
> target_password =
> target_disabledeletefltr = YES
> target_disablemergefltr = YES
> target_disableaudit = YES
> target_clearallrecords = YES
> multipleforms = HPD:Template, \
> HPD:Template Associations, \
> HPD:TemplateCustMapping, \
> HPD:TemplateSPGAssoc, \
> splitsearch = YES
> transfertype = SYNCIFNEWER
> logfile = AUTO
> progressbar = YES
> --
>
> *From:* ARSList  on behalf of Thomas
> Miskiewicz 
> *Sent:* Wednesday, May 2, 2018 6:16 AM
> *To:* arslist@arslist.org
> *Subject:* Trouble getting rrrchive to run
>
> Hi Listers,
>
> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc
> )
> to migrate data from Remedy 7.6.4 to Remedy 9.1.
>
> Here's my config file:
>
> rrrchive.cfg
>
> source_server = sourceservername
>
> source_tcp = 1100
>
> source_user = myusername
>
> source_password = PROMPT
>
> source_form = MyTestForm
>
> target_server = targetservername
>
> target_tcp = 1400
>
> target_user = myusername
>
> target_password = PROMPT
>
> target_form = MyTestForm
>
> splitsearch = YES
>
> transfertype = SYNCTOTARGET
>
> logfile = AUTO
>
> loglevel = DEBUG
>
> progressbar = YES
>
> and here's my log:
>
> rrrchive.log
>
> 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE,
> file=rrrchive.cpp, line=5076
>
> 2 Program Start: configfile=rrrchive.cfg
>
> 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp,
> line=365
>
> 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
>
> 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp,
> line=365
>
> 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
>
> 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp,
> line=389
>
> 8 ARGetServerInfo(server=targetservername,
> AR_SERVER_INFO_DELAY_RECACHE_TIME)
>
> 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
>
> 10 ARStatusList: contains 1 messages
>
> 11 Number: ARERR 91
>
> 12 Message: Cannot open catalog; Message number = 91
>
> 13 Append: RPC: Unable to receive; Asynchronous event occurred
>
> 14
>
> 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE,
> file=rrrchive.cpp, line=5090
>
> 16 Program End: configfile=rrrchive.cfg, timet

Re: [EXTERNAL] Re: Trouble getting rrrchive to run

[Thomas Miskiewicz]

telnet hostname port works just fine. I’ll try the IP address.

> On 2. May 2018, at 20:56, Fawver, Dustin  wrote:
> 
> Usually when I get that error message, it’s because of one of two things.
>  
> 1)  I don’t have an appropriate firewall exemption on the ARS server for 
> the machine that’s running RRRCHIVE.
> 2)  For whatever reason, I have to specify the IP address of the source 
> and/or target server instead of the hostname.
>  
> I hope this helps.
>  
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>  
> P: 423-439-4648
> itsh...@etsu.edu
> 
>  
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: Wednesday, May 02, 2018 9:42 AM
> To: ARSList 
> Subject: [EXTERNAL] Re: Trouble getting rrrchive to run
>  
> Thank you, Misi!
>  
> Is there an advanced logging that would help where the problem is?
>  
>  
> Thomas
> 
> On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
> 
> Hi,
> 
> No, different server versions work just fine.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> 
> 
> 
> May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:
> The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
> 
> 
> 
> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
> It's definitely compatible with 9.x
> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
> perfectly fine.
> source_server = 
> source_tcp = 2020
> source_user = 
> source_password = 
> target_server = 
> target_tcp = 2020
> target_user = 
> target_password = 
> target_disabledeletefltr = YES 
> target_disablemergefltr = YES
> target_disableaudit = YES
> target_clearallrecords = YES
> multipleforms = HPD:Template, \
> HPD:Template Associations, \
> HPD:TemplateCustMapping, \
> HPD:TemplateSPGAssoc, \
> splitsearch = YES
> transfertype = SYNCIFNEWER
> logfile = AUTO
> progressbar = YES
> From: ARSList  on behalf of Thomas Miskiewicz 
> 
> Sent: Wednesday, May 2, 2018 6:16 AM
> To: arslist@arslist.org
> Subject: Trouble getting rrrchive to run
> Hi Listers,
> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
> migrate data from Remedy 7.6.4 to Remedy 9.1.
> Here's my config file:
> rrrchive.cfg
> source_server = sourceservername
> source_tcp = 1100
> source_user = myusername
> source_password = PROMPT
> source_form = MyTestForm
> target_server = targetservername
> target_tcp = 1400
> target_user = myusername
> target_password = PROMPT
> target_form = MyTestForm
> splitsearch = YES
> transfertype = SYNCTOTARGET
> logfile = AUTO
> loglevel = DEBUG
> progressbar = YES
> and here's my log:
> rrrchive.log
> 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5076
> 2 Program Start: configfile=rrrchive.cfg
> 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
> 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
> 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
> 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
> 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
> line=389
> 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)
> 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
> 10 ARStatusList: contains 1 messages
> 11 Number: ARERR 91
> 12 Message: Cannot open catalog; Message number = 91
> 13 Append: RPC: Unable to receive; Asynchronous event occurred
> 14
> 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5090
> 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16
> Questions:
> 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
> 9.1? I found here, that it is possible cause of this error: 
> https://communities.bmc.com/message/133550:
> "A less common cause of this error is running an API program that is 
> incompatible with the AR System server."
> 2. The rrrchive config installation instruction says:
> "Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
> Copying the included libraries to the installation directory will allways 
> work."
> My guess is, that in my case the app should use different shared objects for 
> the source server and different for the target server.
> Is it possible to configure it that way?
> Thanks!
> Thomas
> -- 
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> The [EXTERNAL] tag in the subject line identifies emails that do NOT 
> originate from an ETSU person or service. Please exercise caution when 
> handling emails from e

RE: [EXTERNAL] Re: Trouble getting rrrchive to run

[Fawver, Dustin]

Usually when I get that error message, it’s because of one of two things.


1)  I don’t have an appropriate firewall exemption on the ARS server for 
the machine that’s running RRRCHIVE.

2)  For whatever reason, I have to specify the IP address of the source 
and/or target server instead of the hostname.

I hope this helps.

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Wednesday, May 02, 2018 9:42 AM
To: ARSList 
Subject: [EXTERNAL] Re: Trouble getting rrrchive to run

Thank you, Misi!

Is there an advanced logging that would help where the problem is?


Thomas

On 2. May 2018, at 15:36, Misi Mladoniczky mailto:m...@rrr.se>> 
wrote:
Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, 
http://www.rrr.se
 (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at 
http://rrr.se




May 2, 2018 2:55 PM, "Thomas Miskiewicz" 
mailto:%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e>>
 wrote:
The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?



On May 2, 2018, at 2:48 PM, Kevin M Candelaria 
mailto:ke...@temple.edu>> wrote:
It's definitely compatible with 9.x
I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
perfectly fine.
source_server =
source_tcp = 2020
source_user =
source_password =
target_server =
target_tcp = 2020
target_user =
target_password =
target_disabledeletefltr = YES
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, \
HPD:Template Associations, \
HPD:TemplateCustMapping, \
HPD:TemplateSPGAssoc, \
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES

From: ARSList mailto:arslist-boun...@arslist.org>> 
on behalf of Thomas Miskiewicz mailto:tmisk...@gmail.com>>
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org
Subject: Trouble getting rrrchive to run
Hi Listers,
I'm trying to use rrrchive tool 
(https://rrr.se/cgi/index?pg=chive-doc)
 to migrate data from Remedy 7.6.4 to Remedy 9.1.
Here's my config file:
rrrchive.cfg
source_server = sourceservername
source_tcp = 1100
source_user = myusername
source_password = PROMPT
source_form = MyTestForm
target_server = targetservername
target_tcp = 1400
target_user = myusername
target_password = PROMPT
target_form = MyTestForm
splitsearch = YES
transfertype = SYNCTOTARGET
logfile = AUTO
loglevel = DEBUG
progressbar = YES
and here's my log:
rrrchive.log
1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5076
2 Program Start: configfile=rrrchive.cfg
3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365
4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365
6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389
8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)
9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
10 ARStatusList: contains 1 messages
11 Number: ARERR 91
12 Message: Cannot open catalog; Message number = 91
13 Append: RPC: Unable to receive; Asynchronous event occurred
14
15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5090
16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16
Questions:
1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550:
"A less common cause of this error is running an API pro

RE: Menu Drop Down is extremely large.

[Powell, Timothy]

Further update. I got with a co-worker and had him do the same test steps. 
We found that the difference is when he creates a new character field or 
attaches a menu, his default character field height is "21". Mine is "28".
This lead me to attempt an uninstall of DS. Issue was, when I went into 
add/remove programs, DS wasn't even listed as an option to uninstall.
So I did a new install with the current install in place. The installer 
attempted to write the workspace to c:\users\other user (instead of 
c:\user\me). Then it said it was upgrading the DS from 7.6.04 to 9.1.04 (I was 
already on 9.1.04 DS).
Installed it...now it appears in the uninstall area. I do a complete uninstall, 
reboot, new fresh install. Same issues.
Found one article related to this on Communities ref DS 7.6.04 where it was 
related to a font size issue. DS was using a OS font size file based on a 125% 
font size vs a standard 100% font size. The machine DS is running on is a VM 
that I remote desktop in to. You can't change font sizes in a RDP 
sessionsigh.
So bottom line: Too much weird stuff going on with a previously used (by who 
knows) VM. Next step: Having the VM reimaged.

-Original Message-
From: Powell, Timothy 
Sent: Tuesday, May 1, 2018 3:01 PM
To: 'arslist@arslist.org' 
Subject: Menu Drop Down is extremely large.

Hi all. 
ARSystem 9.1.04
Windows Server 2012
MS SQL Server 2014
Mid-Tier 9.1.04

I have an existing custom form. 
The form has an existing character field.
I created a new character menu for the field and added it. The selection drop 
down for the menu is 1.5 times the size of all the other menu selection drop 
downs.
I removed the menu, flushed cache in MT, verified that it was gone. Re-added 
the menu, flushed cache and it's back at the same 1.5 size.
For fun I added an existing menu to the same existing field. Same result.
I added the new menu to an different existing field. Same result.
I added an existing menu to a different field, same result.
Repeated the 3 steps above on a different form. Same result. 
Flushed cache for each experiment each time.

Anybody else seen something like this?

Regards,
Tim

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

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-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Trouble getting rrrchive to run

[Thomas Miskiewicz]

Thank you, Misi!

Is there an advanced logging that would help where the problem is?


Thomas

> On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
> 
> Hi,
> 
> No, different server versions work just fine.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> 
> 
> 
> 
> May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:
> The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
> 
> 
>> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
>> It's definitely compatible with 9.x
>> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
>> perfectly fine.
>> source_server = 
>> source_tcp = 2020
>> source_user = 
>> source_password = 
>> target_server = 
>> target_tcp = 2020
>> target_user = 
>> target_password = 
>> target_disabledeletefltr = YES 
>> target_disablemergefltr = YES
>> target_disableaudit = YES
>> target_clearallrecords = YES
>> multipleforms = HPD:Template, \
>> HPD:Template Associations, \
>> HPD:TemplateCustMapping, \
>> HPD:TemplateSPGAssoc, \
>> splitsearch = YES
>> transfertype = SYNCIFNEWER
>> logfile = AUTO
>> progressbar = YES
>> From: ARSList  on behalf of Thomas Miskiewicz 
>> 
>> Sent: Wednesday, May 2, 2018 6:16 AM
>> To: arslist@arslist.org
>> Subject: Trouble getting rrrchive to run
>> Hi Listers,
>> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
>> migrate data from Remedy 7.6.4 to Remedy 9.1.
>> Here's my config file:
>> rrrchive.cfg
>> source_server = sourceservername
>> source_tcp = 1100
>> source_user = myusername
>> source_password = PROMPT
>> source_form = MyTestForm
>> target_server = targetservername
>> target_tcp = 1400
>> target_user = myusername
>> target_password = PROMPT
>> target_form = MyTestForm
>> splitsearch = YES
>> transfertype = SYNCTOTARGET
>> logfile = AUTO
>> loglevel = DEBUG
>> progressbar = YES
>> and here's my log:
>> rrrchive.log
>> 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
>> line=5076
>> 2 Program Start: configfile=rrrchive.cfg
>> 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
>> line=365
>> 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
>> 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
>> line=365
>> 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
>> 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
>> line=389
>> 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)
>> 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
>> 10 ARStatusList: contains 1 messages
>> 11 Number: ARERR 91
>> 12 Message: Cannot open catalog; Message number = 91
>> 13 Append: RPC: Unable to receive; Asynchronous event occurred
>> 14
>> 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
>> line=5090
>> 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16
>> Questions:
>> 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
>> 9.1? I found here, that it is possible cause of this error: 
>> https://communities.bmc.com/message/133550:
>> "A less common cause of this error is running an API program that is 
>> incompatible with the AR System server."
>> 2. The rrrchive config installation instruction says:
>> "Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
>> Copying the included libraries to the installation directory will allways 
>> work."
>> My guess is, that in my case the app should use different shared objects for 
>> the source server and different for the target server.
>> Is it possible to configure it that way?
>> Thanks!
>> Thomas
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> https://mailman.rrr.se/cgi/listinfo/arslist
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Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 2:55 PM, "Thomas Miskiewicz"  wrote:
The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?
On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote: 
 It's definitely compatible with 9.x I just did a 9.1.00 to 9.1.04 transfer and 
my config looks like this. Worked perfectly fine. source_server =  
source_tcp = 2020
source_user =  
source_password =  
target_server =  
target_tcp = 2020
target_user =  
target_password =  
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, 
HPD:Template Associations, 
HPD:TemplateCustMapping, 
HPD:TemplateSPGAssoc, 
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES  

  From: ARSList  on behalf of Thomas Miskiewicz 
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Trouble getting rrrchive to run
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
 rrrchive.cfg source_server = sourceservername source_tcp = 1100 source_user = 
myusername source_password = PROMPT source_form = MyTestForm target_server = 
targetservername target_tcp = 1400 target_user = myusername target_password = 
PROMPT target_form = MyTestForm splitsearch = YES transfertype = SYNCTOTARGET 
logfile = AUTO loglevel = DEBUG progressbar = YES  and here's my log: 
rrrchive.log 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 2 Program Start: configfile=rrrchive.cfg 3 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 5 
rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 7 
rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389 8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 9 API CALL SEVERITY: AR_RETURN_ERROR, 
failure, status contains details 10 ARStatusList: contains 1 messages 11 
Number: ARERR 91 12 Message: Cannot open catalog; Message number = 91 13 
Append: RPC: Unable to receive; Asynchronous event occurred 14 15 rrrchive: 
2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090 16 
Program End: configfile=rrrchive.cfg, timetorun=0:00:16 (javascript:false)  
Questions: 1. Does the error ARERR 91 mean, that rrrchive is not compatible 
with Remedy 9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to configure it that way? 
Thanks!  
Thomas
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Trouble getting rrrchive to run

[Kevin M Candelaria]

Sorry Thomas, I am not sure.

I have worked with Remedy 7, 8 and 9 but only started administering and 
customizing 9.x




From: ARSList  on behalf of Thomas Miskiewicz 

Sent: Wednesday, May 2, 2018 8:58 AM
To: ARSList
Subject: Re: Trouble getting rrrchive to run

Kevin, I noticed you just answered my first question. Do you know what's the 
answer to the second one (do I need to use 2 different shared objects in order 
to transfer data from 7.6 to 9.1)?

On May 2, 2018, at 2:48 PM, Kevin M Candelaria 
mailto:ke...@temple.edu>> wrote:

It's definitely compatible with 9.x
I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
perfectly fine.





source_server   =
source_tcp  = 2020
source_user =
source_password =
target_server   =
target_tcp  = 2020
target_user =
target_password =
target_disabledeletefltr = YES
target_disablemergefltr  = YES
target_disableaudit   = YES
target_clearallrecords  = YES
multipleforms   =   HPD:Template, \
  HPD:Template Associations, \
  HPD:TemplateCustMapping, \
  HPD:TemplateSPGAssoc, \
splitsearch = YES
transfertype= SYNCIFNEWER
logfile = AUTO
progressbar = YES




From: ARSList mailto:arslist-boun...@arslist.org>> 
on behalf of Thomas Miskiewicz mailto:tmisk...@gmail.com>>
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org
Subject: Trouble getting rrrchive to run

Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:
rrrchive.cfg
source_server   = sourceservername
source_tcp  = 1100
source_user = myusername
source_password = PROMPT
source_form = MyTestForm
target_server   = targetservername
target_tcp  = 1400
target_user = myusername
target_password = PROMPT
target_form = MyTestForm
splitsearch = YES
transfertype= SYNCTOTARGET
logfile = AUTO
loglevel= DEBUG
progressbar = YES

and here's my log:
rrrchive.log
  1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5076
  2 Program Start: configfile=rrrchive.cfg
  3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365
  4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
  5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365
  6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389
  8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)
  9   API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
10   ARStatusList: contains 1 messages
11   Number: ARERR 91
12   Message: Cannot open catalog; Message number = 91
13   Append: RPC: Unable to receive; Asynchronous event occurred
14
15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5090
16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16

Questions:
1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550:
"A less common cause of this error is running an API program that is 
incompatible with the AR System server."

2. The rrrchive config installation instruction says:
"Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
Copying the included libraries to the installation directory will allways work."

My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.
Is it possible to configure it that way?

Thanks!

Thomas



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https://mailman.rrr.se/cgi/listinfo/arslist

Re: Trouble getting rrrchive to run

[Thomas Miskiewicz]

Kevin, I noticed you just answered my first question. Do you know what's the 
answer to the second one (do I need to use 2 different shared objects in order 
to transfer data from 7.6 to 9.1)?

> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
> 
> It's definitely compatible with 9.x
> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
> perfectly fine.
>  
>  
> source_server   =  
> source_tcp  = 2020
> source_user =  
> source_password =  
> target_server   =  
> target_tcp  = 2020
> target_user =  
> target_password =  
> target_disabledeletefltr = YES 
> target_disablemergefltr  = YES
> target_disableaudit   = YES
> target_clearallrecords  = YES
> multipleforms   =   HPD:Template, \
>   HPD:Template Associations, \
>   HPD:TemplateCustMapping, \
>   HPD:TemplateSPGAssoc, \
> splitsearch = YES
> transfertype= SYNCIFNEWER
> logfile = AUTO
> progressbar = YES
> 
> 
>  
> From: ARSList  on behalf of Thomas Miskiewicz 
> 
> Sent: Wednesday, May 2, 2018 6:16 AM
> To: arslist@arslist.org
> Subject: Trouble getting rrrchive to run
>  
> Hi Listers,
> 
> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
> ) to migrate data from Remedy 7.6.4 to 
> Remedy 9.1.
> 
> Here's my config file:
> rrrchive.cfg
> source_server   = sourceservername
> source_tcp  = 1100
> source_user = myusername
> source_password = PROMPT
> source_form = MyTestForm
> target_server   = targetservername
> target_tcp  = 1400
> target_user = myusername
> target_password = PROMPT
> target_form = MyTestForm
> splitsearch = YES
> transfertype= SYNCTOTARGET
> logfile = AUTO
> loglevel= DEBUG
> progressbar = YES
> 
> and here's my log:
> rrrchive.log
>   1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5076
>   2 Program Start: configfile=rrrchive.cfg
>   3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
>   4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
>   5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
>   6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
>  7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
> line=389
>   8 ARGetServerInfo(server=targetservername, 
> AR_SERVER_INFO_DELAY_RECACHE_TIME)
>   9   API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
> 10   ARStatusList: contains 1 messages
> 11   Number: ARERR 91
> 12   Message: Cannot open catalog; Message number = 91
> 13   Append: RPC: Unable to receive; Asynchronous event occurred
> 14
> 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5090
> 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 
> 
> 
> Questions:
> 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
> 9.1? I found here, that it is possible cause of this error: 
> https://communities.bmc.com/message/133550 
> :
> "A less common cause of this error is running an API program that is 
> incompatible with the AR System server."
> 
> 2. The rrrchive config installation instruction says:
> "Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
> Copying the included libraries to the installation directory will allways 
> work."
> 
> My guess is, that in my case the app should use different shared objects for 
> the source server and different for the target server. 
> Is it possible to configure it that way?
> 
> Thanks!
> 
> Thomas
> 
> 

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Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

Read up on ARERR 91 and what to do. It fails during the first call to the 
target server... This call is extremely simple, and should always work if the 
correct TCP port has been specified.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 2:51 PM, "Kevin M Candelaria"  wrote:
It's definitely compatible with 9.x 

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. 
Worked perfectly fine. 

source_server =
source_tcp = 2020
source_user =
source_password =
target_server =
target_tcp = 2020
target_user =
target_password =
target_disabledeletefltr = YES
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, 
HPD:Template Associations, 
HPD:TemplateCustMapping, 
HPD:TemplateSPGAssoc, 
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES 

  From: ARSList  on behalf of Thomas Miskiewicz 
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: Trouble getting rrrchive to run
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
rrrchive.cfg 

source_server = sourceservername 

source_tcp = 1100 

source_user = myusername 

source_password = PROMPT 

source_form = MyTestForm 

target_server = targetservername 

target_tcp = 1400 

target_user = myusername 

target_password = PROMPT 

target_form = MyTestForm 

splitsearch = YES 

transfertype = SYNCTOTARGET 

logfile = AUTO 

loglevel = DEBUG 

progressbar = YES 

and here's my log: 

rrrchive.log 

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 

2 Program Start: configfile=rrrchive.cfg 

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 

5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 

7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, 
file=rrrchive.cpp, line=389 

8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 

9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details 

10 ARStatusList: contains 1 messages 

11 Number: ARERR 91 

12 Message: Cannot open catalog; Message number = 91 

13 Append: RPC: Unable to receive; Asynchronous event occurred 

14 

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5090 

16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 
(javascript:false) 

Questions: 

1. Does the error ARERR 91 mean, that rrrchive is not compatible with 
Remedy 9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to configure it that way? 
Thanks!  
Thomas
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Trouble getting rrrchive to run

[Misi Mladoniczky]

Hi,

I know that RRR|Chive has been run against 9.1.x servers without a problem.

Why this fails I do not know.

Both should work, but which version did you download the tool for? There is one 
compiled against the 9.1 API and one against the 7.6.04 API.

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
May 2, 2018 12:19 PM, "Thomas Miskiewicz"  wrote:
Hi Listers,
I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
(https://rrr.se/cgi/index?pg=chive-doc)) to migrate data from Remedy 7.6.4 to 
Remedy 9.1. 
Here's my config file: 
rrrchive.cfg 

source_server = sourceservername 

source_tcp = 1100 

source_user = myusername 

source_password = PROMPT 

source_form = MyTestForm 

target_server = targetservername 

target_tcp = 1400 

target_user = myusername 

target_password = PROMPT 

target_form = MyTestForm 

splitsearch = YES 

transfertype = SYNCTOTARGET 

logfile = AUTO 

loglevel = DEBUG 

progressbar = YES 

and here's my log: 

rrrchive.log 

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5076 

2 Program Start: configfile=rrrchive.cfg 

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 

5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, 
file=rrrchive.cpp, line=365 

6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 

7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, 
file=rrrchive.cpp, line=389 

8 ARGetServerInfo(server=targetservername, 
AR_SERVER_INFO_DELAY_RECACHE_TIME) 

9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details 

10 ARStatusList: contains 1 messages 

11 Number: ARERR 91 

12 Message: Cannot open catalog; Message number = 91 

13 Append: RPC: Unable to receive; Asynchronous event occurred 

14 

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, 
file=rrrchive.cpp, line=5090 

16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 
(javascript:false) 

Questions: 

1. Does the error ARERR 91 mean, that rrrchive is not compatible with 
Remedy 9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550 
(https://communities.bmc.com/message/133550): "A less common cause of this 
error is running an API program that is incompatible with the AR System 
server."  
2. The rrrchive config installation instruction says: "Make sure that the 
following shared objects are in the LD_LIBRARY_PATH. Copying the included 
libraries to the installation directory will allways work."
My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.  
Is it possible to configure it that way? 
Thanks!  
Thomas
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Trouble getting rrrchive to run

[Thomas Miskiewicz]

The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?

> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
> 
> It's definitely compatible with 9.x
> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
> perfectly fine.
>  
>  
> source_server   =  
> source_tcp  = 2020
> source_user =  
> source_password =  
> target_server   =  
> target_tcp  = 2020
> target_user =  
> target_password =  
> target_disabledeletefltr = YES 
> target_disablemergefltr  = YES
> target_disableaudit   = YES
> target_clearallrecords  = YES
> multipleforms   =   HPD:Template, \
>   HPD:Template Associations, \
>   HPD:TemplateCustMapping, \
>   HPD:TemplateSPGAssoc, \
> splitsearch = YES
> transfertype= SYNCIFNEWER
> logfile = AUTO
> progressbar = YES
> 
> 
>  
> From: ARSList  on behalf of Thomas Miskiewicz 
> 
> Sent: Wednesday, May 2, 2018 6:16 AM
> To: arslist@arslist.org
> Subject: Trouble getting rrrchive to run
>  
> Hi Listers,
> 
> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc 
> ) to migrate data from Remedy 7.6.4 to 
> Remedy 9.1.
> 
> Here's my config file:
> rrrchive.cfg
> source_server   = sourceservername
> source_tcp  = 1100
> source_user = myusername
> source_password = PROMPT
> source_form = MyTestForm
> target_server   = targetservername
> target_tcp  = 1400
> target_user = myusername
> target_password = PROMPT
> target_form = MyTestForm
> splitsearch = YES
> transfertype= SYNCTOTARGET
> logfile = AUTO
> loglevel= DEBUG
> progressbar = YES
> 
> and here's my log:
> rrrchive.log
>   1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5076
>   2 Program Start: configfile=rrrchive.cfg
>   3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
>   4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
>   5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
> line=365
>   6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
>  7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
> line=389
>   8 ARGetServerInfo(server=targetservername, 
> AR_SERVER_INFO_DELAY_RECACHE_TIME)
>   9   API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
> 10   ARStatusList: contains 1 messages
> 11   Number: ARERR 91
> 12   Message: Cannot open catalog; Message number = 91
> 13   Append: RPC: Unable to receive; Asynchronous event occurred
> 14
> 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
> line=5090
> 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 
> 
> 
> Questions:
> 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
> 9.1? I found here, that it is possible cause of this error: 
> https://communities.bmc.com/message/133550 
> :
> "A less common cause of this error is running an API program that is 
> incompatible with the AR System server."
> 
> 2. The rrrchive config installation instruction says:
> "Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
> Copying the included libraries to the installation directory will allways 
> work."
> 
> My guess is, that in my case the app should use different shared objects for 
> the source server and different for the target server. 
> Is it possible to configure it that way?
> 
> Thanks!
> 
> Thomas
> 
> 

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Re: Trouble getting rrrchive to run

[Kevin M Candelaria]

It's definitely compatible with 9.x

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
perfectly fine.





source_server   =
source_tcp  = 2020
source_user =
source_password =
target_server   =
target_tcp  = 2020
target_user =
target_password =
target_disabledeletefltr = YES
target_disablemergefltr  = YES
target_disableaudit   = YES
target_clearallrecords  = YES
multipleforms   =   HPD:Template, \
  HPD:Template Associations, \
  HPD:TemplateCustMapping, \
  HPD:TemplateSPGAssoc, \
splitsearch = YES
transfertype= SYNCIFNEWER
logfile = AUTO
progressbar = YES





From: ARSList  on behalf of Thomas Miskiewicz 

Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org
Subject: Trouble getting rrrchive to run

Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:
rrrchive.cfg
source_server   = sourceservername
source_tcp  = 1100
source_user = myusername
source_password = PROMPT
source_form = MyTestForm
target_server   = targetservername
target_tcp  = 1400
target_user = myusername
target_password = PROMPT
target_form = MyTestForm
splitsearch = YES
transfertype= SYNCTOTARGET
logfile = AUTO
loglevel= DEBUG
progressbar = YES

and here's my log:
rrrchive.log
  1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5076
  2 Program Start: configfile=rrrchive.cfg
  3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365
  4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
  5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365
  6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389
  8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)
  9   API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
10   ARStatusList: contains 1 messages
11   Number: ARERR 91
12   Message: Cannot open catalog; Message number = 91
13   Append: RPC: Unable to receive; Asynchronous event occurred
14
15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5090
16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16

Questions:
1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550:
"A less common cause of this error is running an API program that is 
incompatible with the AR System server."

2. The rrrchive config installation instruction says:
"Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
Copying the included libraries to the installation directory will allways work."

My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server.
Is it possible to configure it that way?

Thanks!

Thomas

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Trouble getting rrrchive to run

[Thomas Miskiewicz]

Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:
rrrchive.cfg

source_server   = sourceservername

source_tcp  = 1100

source_user = myusername

source_password = PROMPT

source_form = MyTestForm

target_server   = targetservername

target_tcp  = 1400

target_user = myusername

target_password = PROMPT

target_form = MyTestForm

splitsearch = YES

transfertype= SYNCTOTARGET

logfile = AUTO

loglevel= DEBUG

progressbar = YES



and here's my log:

rrrchive.log

  1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5076

  2 Program Start: configfile=rrrchive.cfg

  3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365

  4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)

  5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365

  6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)

 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, 
line=389

  8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)

  9   API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details

10   ARStatusList: contains 1 messages

11   Number: ARERR 91

12   Message: Cannot open catalog; Message number = 91

13   Append: RPC: Unable to receive; Asynchronous event occurred

14

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5090


16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16



Questions:

1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 
9.1? I found here, that it is possible cause of this error: 
https://communities.bmc.com/message/133550:

"A less common cause of this error is running an API program that is 
incompatible with the AR System server."

2. The rrrchive config installation instruction says:
"Make sure that the following shared objects are in the LD_LIBRARY_PATH. 
Copying the included libraries to the installation directory will allways work."

My guess is, that in my case the app should use different shared objects for 
the source server and different for the target server. 
Is it possible to configure it that way?

Thanks!

Thomas

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