Menu Access
Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) mailto:vbalaku...@columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Menu Access
Forgot to mention, I am using ARS 7.1 Any Ideas\experience around this? Thanks, Viswanathan Balakumar (VB) From: Balakumar, Viswanathan Sent: Tue 9/1/2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Menu Access Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) mailto:vbalaku...@columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Menu Access
Thad, I almost thought its the perfect solution that i was looking for, but unfortunately Delete is not one of the Form Action there. (It has Modify\Modify All etc) Also the manual says its used in Web Applications\Mid-tier. I think, I end up creating a custom button and custom workflow to do this operation. Anyway that's for the Inputs. Thanks, Viswanathan Balakumar (VB) Remedy Consultant Column Technologies Cell:678-447-5325 Email:vbalaku...@columnit.com mailto:vbalaku...@columnit.com From: Action Request System discussion list(ARSList) on behalf of Thad K Esser Sent: Tue 9/1/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Access Take a look at the Form Action reserved fields section of the Form and Application Objects document (pages 317/318). You can add these fields to your form via the Admin tool. With your form open, select Form Form Action Fields (its the bottom item on the menu), then select the fields you want to control. Once they are on your form, you can use Active Link Change Fields to enable/disable them as desired. Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |Balakumar, Viswanathan vbalaku...@columnit.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |09/01/2009 10:51 AM | --| | | Subject: | | --| |Re: Menu Access | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** Forgot to mention, I am using ARS 7.1 Any Ideas\experience around this? Thanks, Viswanathan Balakumar (VB) From: Balakumar, Viswanathan Sent: Tue 9/1/2009 1:19 PM To: arslist@ARSLIST.ORG Subject: Menu Access Hi Arslist, Is there any Application-Command \ workflow option to enable the Menu Access (Like Delete\Modify all etc); In other words, I am trying to enable the Menu Access (Administrator ToolFormCurrent ViewProperties Menu Access Tab) for some users based on certain Permissions using the Active Links\Workflow. Is it possible to do so? I remember I have done something similar; but not remembering it right now. Thank you!! Thanks, Viswanathan Balakumar (VB) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature
ITSM Mailbox
Hi, Is it possible to configure ITSM to use a Specific Out Going mailbox configuration ? Looks like ITSM uses the Default Outgoing mail box configuration. I have another Custom application which is also relaying on the default mailbox configuration, for which we are trying to keep a separate Outgoing mail box. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Related to ERROR Message --ARERR [306] Value does not fall within the limits specified for the field
ALL, We are getting the Menu Pattern error in all the forms where ever we have the Pattern match. Like ARERR [306] Value does not fall within the limits specified for the field : (MENU - $MENU$) : HPD:Help Desk : Assigned Support Company Not sure why suddenly this error is coming in all the forms. Did anybody experience something similar? Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
HELP:SLM Application error
ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the Application not licensed error. The application is not licensed : Remedy Service Level Management (ARERR 9858). We tried re-installing the SLM, but that did not work. So, we are thinking of uninstalling the SLM first and then install it freshly. But when i am looking for Uninstalling instructions in the SLM-Installation guide i did not find any.How do i uninstall the SLM Application? Do you suggest Un-Installing and Re-install will fix the issue A form is removed from the SLM Application ? Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Approvals in Change Management
Ranjith, Yes. You can do so by configuring the Approval Process in AP:Administration console. AP:Administration Process tab Select the process you need to configure and click View Signature Escalations set it as you required i.e. Hours\Days Also check the Server Settings in the AP:Administration to make sure Escalations are Enabled. Thanks, VB From: Action Request System discussion list(ARSList) on behalf of Ranjith Sent: Tue 1/27/2009 3:23 PM To: arslist@ARSLIST.ORG Subject: Approvals in Change Management ** Hello, Is there an escalation of approvals in CM if it hasn't been approved in a certain amount of time? Thanks, Ranjith __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: FW: Webservice Mid-tier Proxy setting Related.
Hi Mahesh Beijen, Thanks for the Information. It Work fine through the SOAPUI after setting the Proxy in SOAPUI. When I gone through the help to set the PROXY in the Remedy server got the Information as bellow. (Please let me know if any thing ELSE needs to be done other than editing ar.cfg restart) I am trying to set the PROXY in the ar.cfg so that it will work from Remedy Administrator also. Unfortunately I am waiting for the server/Unix Box access to edit the ar.cfg, test and confirm it. Following is the instructions from the help file: Configuring AR System with Internet access through a proxy server You can configure BMC Remedy Administrator and the AR System server with Internet access through a proxy server. Note: If you insert any proxy configuration values into the ar.cfg file, you must stop and restart the server to pick up the new configuration information. Add the following lines to your ar.cfg file (default location: C:\Program Files\AR System\): ARF-Java-VM-Options: -Dhttp.proxySet=true -Dhttp.proxyHost=HOSTNAME - Dhttp.proxyPort=PORT Thanks, VB From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen Sent: Mon 10/6/2008 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Webservice Mid-tier Proxy setting Related. If you want to modify your set fields action in BMC Remedy Administrator, you have to make sure that: 1. the PC on which the Administrator is running has to have access to the web service (think firewall). You may want or need to install Remedy Administrator on your server. 2. your local Java should have the proxy server set. Refer to BMC Remedy Administrator online help (F1) for instructions. -- Michiel Beijen Software Consultant +316 - 457 42 418 Bee Free IT + http://beefreeit.nl http://beefreeit.nl/ On Mon, Oct 6, 2008 at 3:40 PM, Mahesh Chandra [EMAIL PROTECTED] wrote: ** Hi Bala My 2 cents for this Check for the error code that is returned when you click LOAD in the Set Field action. Is this a secured WSDL ? If Yes, please check if the ID has permissions to that WSDL. Thanks Mahesh On Fri, Oct 3, 2008 at 11:13 AM, Balakumar, Viswanathan [EMAIL PROTECTED] wrote: ** Hi, Looks like the Question bellow is not posted the first time. Any relevant information will also be helpful.thanks. Thanks, VB From: Balakumar, Viswanathan Sent: Fri 10/3/2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Webservice Mid-tier Proxy setting Related. HI, I have a Proxy server in my network that stops the webservice which is invoking the vendors WSDL in Remedy (Consuming in a set field). I could view this WSDL in the IE (IE has configured by my network admin to auto detect the right Proxy server and port to make the HTTP and SSL Transfers). Even i could make the Webserivce testing tools like SOUPUI to view\test this WSDL after Setting the Proxy settings in that tool. How do i set the Mid-tier to go through the specific Proxy server and port to make the HTTP and SSL transfers? If the HTTP\SSL request is not going out through this specific Proxy then my vendor is not receiving any request from my network and also when I click on LOAD in the Set field action to consume the webservice its not locating the WSDL. Hope I am clear in explaining what I am expecting and somebody can help answering this question. Thanks, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FW: Webservice Mid-tier Proxy setting Related.
Thanks for the details Fred. I am using 6.3. So I could edit\Add records in the Configuration ARDBC. But will I be able to restart ARS without accessing the Server (Solaris)? From: Action Request System discussion list(ARSList) on behalf of Grooms, Frederick W Sent: Mon 10/6/2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: FW: Webservice Mid-tier Proxy setting Related. If you are on v6.3 (or later) you should have a form called Configuration ARDBC on your system. That is a vendor form from Remedy that allows you to read (and Create,Update,Delete) lines in the ar.cfg file from inside the User Tool. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Balakumar, Viswanathan Sent: Monday, October 06, 2008 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: FW: Webservice Mid-tier Proxy setting Related. Hi Mahesh Beijen, Thanks for the Information. It Work fine through the SOAPUI after setting the Proxy in SOAPUI. When I gone through the help to set the PROXY in the Remedy server got the Information as bellow. (Please let me know if any thing ELSE needs to be done other than editing ar.cfg restart) I am trying to set the PROXY in the ar.cfg so that it will work from Remedy Administrator also. Unfortunately I am waiting for the server/Unix Box access to edit the ar.cfg, test and confirm it. Following is the instructions from the help file: Configuring AR System with Internet access through a proxy server You can configure BMC Remedy Administrator and the AR System server with Internet access through a proxy server. Note: If you insert any proxy configuration values into the ar.cfg file, you must stop and restart the server to pick up the new configuration information. Add the following lines to your ar.cfg file (default location: C:\Program Files\AR System\): ARF-Java-VM-Options: -Dhttp.proxySet=true -Dhttp.proxyHost=HOSTNAME - Dhttp.proxyPort=PORT Thanks, VB From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen Sent: Mon 10/6/2008 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Webservice Mid-tier Proxy setting Related. If you want to modify your set fields action in BMC Remedy Administrator, you have to make sure that: 1. the PC on which the Administrator is running has to have access to the web service (think firewall). You may want or need to install Remedy Administrator on your server. 2. your local Java should have the proxy server set. Refer to BMC Remedy Administrator online help (F1) for instructions. -- Michiel Beijen Software Consultant +316 - 457 42 418 Bee Free IT + http://beefreeit.nl http://beefreeit.nl/ http://beefreeit.nl/ On Mon, Oct 6, 2008 at 3:40 PM, Mahesh Chandra [EMAIL PROTECTED] wrote: ** Hi Bala My 2 cents for this Check for the error code that is returned when you click LOAD in the Set Field action. Is this a secured WSDL ? If Yes, please check if the ID has permissions to that WSDL. Thanks Mahesh On Fri, Oct 3, 2008 at 11:13 AM, Balakumar, Viswanathan [EMAIL PROTECTED] wrote: Hi, Looks like the Question bellow is not posted the first time. Any relevant information will also be helpful.thanks. Thanks, VB From: Balakumar, Viswanathan Sent: Fri 10/3/2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Webservice Mid-tier Proxy setting Related. HI, I have a Proxy server in my network that stops the webservice which is invoking the vendors WSDL in Remedy (Consuming in a set field). I could view this WSDL in the IE (IE has configured by my network admin to auto detect the right Proxy server and port to make the HTTP and SSL Transfers). Even i could make the Webserivce testing tools like SOUPUI to view\test this WSDL after Setting the Proxy settings in that tool. How do i set the Mid-tier to go through the specific Proxy server and port to make the HTTP and SSL transfers? If the HTTP\SSL request is not going out through this specific Proxy then my vendor is not receiving any request from my network and also when I click on LOAD in the Set field action to consume the webservice its not locating the WSDL. Hope I am clear in explaining what I am expecting and somebody can help answering this question. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: Webservice Mid-tier Proxy setting Related.
Hi, Looks like the Question bellow is not posted the first time. Any relevant information will also be helpful.thanks. Thanks, VB From: Balakumar, Viswanathan Sent: Fri 10/3/2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Webservice Mid-tier Proxy setting Related. HI, I have a Proxy server in my network that stops the webservice which is invoking the vendors WSDL in Remedy (Consuming in a set field). I could view this WSDL in the IE (IE has configured by my network admin to auto detect the right Proxy server and port to make the HTTP and SSL Transfers). Even i could make the Webserivce testing tools like SOUPUI to view\test this WSDL after Setting the Proxy settings in that tool. How do i set the Mid-tier to go through the specific Proxy server and port to make the HTTP and SSL transfers? If the HTTP\SSL request is not going out through this specific Proxy then my vendor is not receiving any request from my network and also when I click on LOAD in the Set field action to consume the webservice its not locating the WSDL. Hope I am clear in explaining what I am expecting and somebody can help answering this question. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Webservice Mid-tier Proxy setting Related.
HI, I have a Proxy server in my network that stops the webservice which is invoking the vendors WSDL in Remedy (Consuming in a set field). I could view this WSDL in the IE (IE has configured by my network admin to auto detect the right Proxy server and port to make the HTTP and SSL Transfers). Even i could make the Webserivce testing tools like SOUPUI to view\test this WSDL after Setting the Proxy settings in that tool. How do i set the Mid-tier to go through the specific Proxy server and port to make the HTTP and SSL transfers? If the HTTP\SSL request is not going out through this specific Proxy then my vendor is not receiving any request from my network and also when I click on LOAD in the Set field action to consume the webservice its not locating the WSDL. Hope I am clear in explaining what I am expecting and somebody can help answering this question. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to catch webservice Error code\ARERR [9130] ?
Carey, Unfortunately I am in ARS 6.3. Is there any workaround in ARS 6.3? Joe, Thanks for your Inputs. But I am not sure where to get the $ERRMSG$ that you are mentioning? It's not a Keyword also (at least in 6.3\7.0)? Is it a Keyword in 7.1? Request you to provide more information. Thanks, VB From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Wed 9/17/2008 10:28 PM To: arslist@ARSLIST.ORG Subject: Re: How to catch webservice Error code\ARERR [9130] ? VB, I think it can be trapped if your using v7.1 or higher. What ARS Server version are you using? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Sep 17, 2008 at 4:42 PM, Balakumar, Viswanathan [EMAIL PROTECTED] wrote: ** HI, I am calling the OOTB People_Query_Service (Question is not specific to this webservice) using the set fields and then mapping the response to another form to store the People records returned. It works fine when I get some return values. But if there is no data it returns me an error like this.. ARERR [9130] An exception occurred from the WebService class: MessageType: 2 MessageNum: 302 MessageText: Entry does not exist in database AppendedText: The Question is will I be able to catch this error code error Message in a Field? Currently it's thrown in the user Screen. I could not see this error codes in the output values, so that I can map it to the fields ? Hope somebody has done it or some other way to do it ? Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Another Question about Web service Limitation
HI ALL, I want to consume a Web service that returns me a List Type (List of Tickets\Records). Will i be able to capture them as different records in the Base Form? Looks like it is one of the limitations specified in the Integration document. Any Experience\Information related to this? Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Another Question about Web service Limitation
Thanks for the Input Mahesh, Waiting for the WSDL from the Other Team, Will be able to test and ask more specific questions with the data types by then. Mean while looking for a public web service that returns a List so that I can test it. Any idea\information? Like weather service, stock quote.. From: Action Request System discussion list(ARSList) on behalf of Mahesh Chandra Sent: Thu 9/11/2008 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: Another Question about Web service Limitation ** I do have some experience in invoking web services that returns a list of records. Just make sure that the WSDL has a function that returns an array structures so that you can define the Output mapping options in the filter that consumes web service. Thanks Mahesh On Thu, Sep 11, 2008 at 3:41 PM, Balakumar, Viswanathan [EMAIL PROTECTED] wrote: ** HI ALL, I want to consume a Web service that returns me a List Type (List of Tickets\Records). Will i be able to capture them as different records in the Base Form? Looks like it is one of the limitations specified in the Integration document. Any Experience\Information related to this? Thanks, VB __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
