Employment Availability: Sr Remedy Developer
Good afternoon all! Some of you may rememvber me but I am a Remedy Developer/Consultant and prior ARS List MVP winner with more than 12 years of experience with ARS versions 3.12 to 7.6, I specialize in integration, application development and architecture and ITSM deployment and customization as well as ARAPI programming. I am currently looking for a new opportunity and would like to discuss potential for short or long term contract or permanent employment. Telework/Remote is preferred at this time, but I'm willing to discuss travel or relocation depending on the opportunity. If you'd like a resume, have any questions, or would just like to catch up and say howdy, please feel free to contact me- I'd love to hear from you. I can be reached via: Email: chris.woy...@gmail.com Cell - 504-234-2601 Until then, I wish everyone a safe prosperous, healthy and happy New Year. Cheers! Chris Woyton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: GUID FIELD 179
The GUID isn't automatically populated in earlier versions of ARS (I believe 7.5 is the first version which does). For lower versions you need to use a run process as you have been doing. Sounds like there's either a documentation bug or you're looking at a newer help file. On Mon, Dec 6, 2010 at 9:19 AM, Gadgil, Abhijeet abhijeet_gad...@bmc.comwrote: Potentially you could write an active link on say lose focus of a field to call $PROCESS$ @@:Application-Generate-GUID and set the output to a field on the form This way you will have the GUID created. Now when you save / submit the request then an entry will be created in database. This way you can have the GUID created even before a entry is created at the database level hope that helps Regards, Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Warren Baltimore [warrenbaltim...@gmail.com] Sent: Monday, December 06, 2010 9:43 PM To: arslist@ARSLIST.ORG Subject: GUID FIELD 179 ** ARS 6.3 on a Sun Solaris system and Oracle 10.x Quick question. It's been awhile since I've done this, I've build a GUID field (ID 179) on a request form.. it's my understanding that this would make the GUID available prior to submitting the ticket, however that doesnt seem to be the case. Am I missing something? the Remedy helpfile defines GUID Fields as: To auto-populate a field with a GUID, define a character field using field ID 179. A GUID is available during active link processing on the client and through all filter phases. By contrast, the value of Request ID field is not available until an entry has been successfully committed to the database. You can set the attributes of the GUID field, except for field type, length, and ID. This suggests to me that it should be available from a new form. However the only way I can get it is to generate it with a $PROCESS$ @@:Application-Generate-GUID. Could someone enlighten me? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: weird filter behavior 7.6.03
Are both prod and dev servers pointing to the same LDAP server with the same credentials? Also, are both production and dev running the same server and patch levels? Sounds like some oddity in the LDAP/ARDBC configuration - at least that would be the first place I looked. Check the timestamp on the ardbcldap.dll/so tomake sure both servers have the same version. Also, verify the API calls being made by the Active Link vs Filter using the API logging. It may relate to some difference in the call being made (GE vs GLEWF, for example). Check it out and let us know what you've found. On Fri, Dec 3, 2010 at 10:04 AM, Eli Schilling eli.schill...@thecreek.comwrote: Update: the logging didn't appear to turn up anything unusual; dev logs are almost identitical to prod logs (and it works in prod) However, I should add that the target form is an ARDBC LDAP vendor form. I tested several other filters and created a new one. It appears that ALL filters with Set Fields actions (tested thus far) using this vendor form are failing. Again, I can do set fields in an Active Link via button and it works fine. And again, its working in production as expected. Dev: 7.6.03 Build 01 Prod: 7.5.00 Patch 2 Any thoughts? Thanks everyone! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, December 03, 2010 12:38 AM To: arslist@ARSLIST.ORG Subject: Re: weird filter behavior 7.6.03 Hi, Turn on FLTR/API/SQL logging and check what is really happening. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Good evening list! We've been testing ARS 7.6.03 in a development environment and I encountered some strange behavior today. I have a simple Set Fields action that happens in a filter when the form is modified. It sets fields from a second form based on Login ID = Login ID. If no records match, it sets fields to null. Well, I copy the login ID value from form 1 and paste it in search mode in form 2 and it pulls up a record. Yet every time I modify form 1, it sets all my fiends to null. Log files indicate the Set Fields action found no matches. I added a button to form 1 to perform the same actions using an Active Link...it works fine. This SAME filter also works fine in Production which is ARS 7.5.07. Has anyone else run into this? I'm not quite sure where to go from here. Thanks! Eli __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How to get a VBScript application to open a particular view for a form in submit mode
I'd suggest calling the OpenGuide method and calling an Active Link guide with an Open Window action if you want that degree of control.. Ob1 Kenobi chike@americas.bnpparibas.com wrote: Hi listers, We have a form formA which has 3 views v1 , v2 and v3. View v1 is the default view and this cannot be changed. Is there a way to tell a VB Script app. to open view v2 instead? The VB Script developer is opening the default view (v1) and filling in all the pertinent fields (in submit mode) but I need to have this app open up view v2. Here's the line of code he's using to open the form: ARForm = app.OpenForm(sessionId, remServer, formA , OpenMode.ARSubmit, True) Thanks, Chike This message and any attachments (the message) is intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. BNP PARIBAS (and its subsidiaries) shall (will) not therefore be liable for the message if modified. Please note that certain functions and services for BNP Paribas may be performed by BNP Paribas RCC, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: $PROCESS$ Application-Confirm-Group 1 returns 0 when run as AR_ESCALATOR / CTM:People Integration
And looking at it from the other direction, Application-Confirm-Group (*probably*) references the User and/or Group cache to return a value. Thus, no User record, no non-zero return. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Thad K Esser Sent: Sunday, March 01, 2009 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ Application-Confirm-Group 1 returns 0 when run as AR_ESCALATOR / CTM:People Integration Yeah thanks, I know Escalations run with administrator permissions, I just thought it interesting that the Application-Confirm-Group doesn't confirm that AR_ESCALATOR is an administrator. Maybe that's intuitive to everyone else, but it wasn't at first to me. Mostly, it was tripping up my CTM:People integration, and I know other posters were working on the same integration, so I was hoping it'd save them some trouble. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Date: 02/28/2009 10:46 PM Subject:Re: $PROCESS$ Application-Confirm-Group 1 returns 0 when run as AR_ESCALATOR / CTM:People Integration Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Thad, Escalations run as administrator, in the same way that filters do, anything that happens at the server level happens as an admin. This is to say that you could create a single field on a form that the user has access toand write filters to all of the admin only fields that exist on a form and the filters will do it without any permission errors, because while the user is the one causing the changes to happen, they aren't actually modifying the fields, the filter is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Saturday, February 28, 2009 10:50 AM To: arslist@ARSLIST.ORG Subject: $PROCESS$ Application-Confirm-Group 1 returns 0 when run as AR_ESCALATOR / CTM:People Integration Hello, I learned something new today that seemed kind of nuanced, so I thought I'd share. Running a $PROCESS$ Application-Confirm-Group 1 returns 0 when run as AR_ESCALATOR. The manuals say that AR_ESCALATOR runs with Administrator permissions, so I would have expected this run process to return a 1 (saying that AR_ESCALATOR is in the group). It turns out that since AR_ESCALATOR doesn't have a record in the user form, it technically isn't in the Administrator group, although it runs with Administrator permissions. Go figure. For those of you that have recently mentioned you are working on a CTM:People integration, this is where I found the issue. The escalation I had created to push records to the CTM:People form was setting the 'Unrestricted' (access) field to Yes, but it wasn't getting set on the final records. The filters in play are: CTM:PPL:ChkUnrestrictedAccess_595 - has the Application-Confirm-Group command and sets a temp field. CTM:PPL:ChkUnrestrictedAccess-Fail_596 - checks the temp field (and some other stuff) and clears the Unrestricted field. Since AR_ESCALATOR wasn't confirmed to be an Administrator, this was firing and clearing my value. To fix it, I added $USER $ != AR_ESCALATOR to the end of the Run-If. There is also a CTM:PPL:ChkUnrestrictedAccess-Fail2_596 filter that does the opposite, so I added the same thing to the end of its Run-If. Anyway, I hope that saves someone some hassles at some point. ITSM 7.0.3 patch 9 ARS 7.1 patch 6 Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this
Re: Attachments getting out of contol
If you're using SQL 2008 you can enable FILESTREAM for BLOB storage to the filesystem. This is a system property so all Attachment fields, both existing and ones created in the future, will use this storage mechanism. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ Longwing Sent: Monday, February 09, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments getting out of contol I'm curious. How will storing them outside the DB decrease the amount of space used? Remedy does do some form of compression on the file when it's stored in the DB, and if you store it outside of the DB you still have the same file, yet not compressed sitting on a fileserverwhere you need to now manage a process of how to get it to the filesystem, and back to the user when they need it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Monday, February 09, 2009 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Attachments getting out of contol I am positive one can use the file system plug-in and some custom workflow to do this. However, I have not done this myself. Not sure if anyone else on the list has done this at all? -- Shyam - Original Message - From: Timothy Rondeau timothy.rond...@phaseforward.com Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, February 09, 2009 7:26 AM Subject: Attachments getting out of contol Hi, Hi, We are running ITSM 7 ar 7.0.1 patch 2 on SQL DB. Looking to see if it is possible to store attachments outside of the database? Attachments are just getting to big. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Table with editable columns in mid-tier
First thing that comes to mind: 1. Setting/unsetting the change flag on the page via workflow: a. Set the flag on Focus to the column and save the current value to a temp field. b. On UnFocus, check the current value vs the saved value and unset the change flag if they are the same. You might also think of moving the table field to a dialog (if possible) so you can better control user behavior and interaction. Hope this gives you some ideas. Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Veeral Oza Sent: Sunday, August 31, 2008 10:06 AM To: arslist@ARSLIST.ORG Subject: Table with editable columns in mid-tier ** Mid-tier 7.0.1 patch 3 ARS 6.3 patch 20 There is a table field with 2 editable columns. When the user edits the columns and navigates away from the page, without hitting a save button on the same display only form (by clicking the browser back button or by closing the browser window), a yes/no dialog box should pop up asking user his confirmation. 1) AL executing on Window Close did not work. 2) Setting up a flag, by looping through the table every 3 seconds (Interval AL) and then using js to check against the flag did work, but 3 seconds is too long. Can anyone please tell me what should be the approach to resolve this? Regards, Veeral Oza __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Get all results from a SQL call
Another option would be to create a serialized query function or stored proc and then execute it from a SQL Set Fields. For example: DECLARE @eid_list varchar(255), @eid_entry varchar(20) DECLARE eid_cursor CURSOR FOR SELECT Request_ID FROM User_x OPEN eid_cursor FETCH NEXT FROM eid_cursor INTO @eid_entry WHILE @@FETCH_STATUS = 0 BEGIN SELECT @eid_list = @eid_list + @eid_entry + ';' FETCH NEXT FROM eid_cursor INTO @eid_entry END CLOSE eid_cursor DEALLOCATE eid_cursor SELECT @eid_list AS Result_List This would return all the Request ID's from the User form in the format 01;02;3... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Misi Mladoniczky Sent: Tuesday, June 17, 2008 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Get all results from a SQL call Hi, If you can hook it up as a View Form, you can just as well create a Filter-Table-Loop to fill create the result. No external program would be needed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi Mark, If you have a view form set up in ARS to access the table in the external DB, there is an old utility from ESP (Elegant Software Producers) called ESP Query List that you could use to return the results of the query to a character field (see attached for description). ESP hasn't been around for quite some time now, but I was able to archive the web site and all of the free utilities before it was taken down. If you would like to give it a try, let me know. Regards, Thomas - Original Message - From: Brittain, Mark [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, June 13, 2008 2:08 PM Subject: Get all results from a SQL call Hi All TGIF, I need to do a SQL query to a database outside of Remedy and gets all of the contact records for a customer and drop them into a field in a ticket. Of course I can get the first or display a list if there are multiple. There has to be a way to get all records that meet the criteria. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Any ideas? Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7, CMDB CI and Product Definitions
Kevin,
Perhaps one of the reasons you're not getting super detailed feedback is
that there are *many* ways of representing CI's and they are all dependant
on a much larger discussion of the scope of your CMDB. Consequently, this
may be a more appropriate question for ITIL specific resources/user groups.
However, since I'm rumored to be a helpful sort, I'll give answering your
question a try.
The first thing that came to mind when I read your question earlier today
was why the heck does he want to keep office chairs in the CMDB? I think
that you perhaps misunderstand what a CMDB is so here is a very brief
discussion on the topic which may help you get on track with this so we can
have this discussion with the right mindset -
http://www.itilsurvival.com/CMDBITILdatabasetypicaldatarequirements.html
BMC doesn't provide a pre-defined model for things like you mentioned
(phones, desks, office equipment, etc) as those things are typically a
function of Asset or Facilities Management as far as process is concerned. A
Configuration Management Database is just that - it keeps information on IT
Configurations. IP Phones would fit there, perhaps, because they are a part
of the larger IT infrastructure - they have an IP address, they interact
with the network, etc. A fax machine, POTS phone, desk and cell phone,
though? Probably not something you'd put in a CMDB. However, because the
CMDB is an extensible DB, you can add company-specific CI Classes if you
truly have need to.
One way to think about designing the CMDB is thinking about it
dimensionally - scope, width and depth.
Scope defines what you'll put in the CMDB in terms of CI types. This is
probably the most important piece of the process - you have to ask the
question what questions about my IT infrastructure do I want the CMDB to
answer?. Do you need to know if you change out a Router what systems will
be affected downstream? Do your Help Desk agents need to know configuration,
installed software and patches on a client desktop when they call in with an
issue? Do you need to know what computers have a particular BIOS revision?
And when I say need to know I mean just that - unless it has *real*
business value, cut the CI from the CMDB scope.
Depth defines what Attributes (or fields) about the CIs you'll keep in the
CMDB. Again, this is a need to know excercise. Discovery tools capture
*everything* you could want to know, and more. However, for each attribute
you capture, there's effort involved in maintenance, so make sure you only
get the Attributes that will provide actual value. This is also important
for finding a Class fit for your CI type - the more you put in the CI in
terms of Attributes, the less you'll be able to take advantage of Class
inheritance and derivation.
How CI's are related and which relationships will be important is more or
less the width of the CMDB. Relationships unto themselves can be a *huge*
discussion. Suffice to say stick with the relationships that will provide
*actual* value (and refer to the original set of questions you want the CMDB
to answer for guidance on this) keeping in mind that any two CI's may have 0
or more relationships between them. A server may have, for example, a
Membership relationship with an IP subnet but also be Dependant on it as
well.
So, to get specific - if you're looking to put something like a Blackberry
in your CMDB, ask the depth-defining questions first (assuming you've
defined that this is a CI you actually need to keep in the CMDB scope). Do
you need to know what software in installed? The SIM card serial #? The
Phone Number? The Carrier? All of the that and then some?
Once you've answered these questions, *then* you go to the Common Data Model
and look at what BMC has provided already and see if you have a good
candidate class with matching Attributes like Eli suggested. If there isn't
an exact match, look for the closest match and consider creating a custom
derived class.
Specific to the example, I've had customers create a class to hold
Handhelds, IP Phones, etc. derived from BMC_ComputerSystem. Some attributes
had to be added, like Phone Number and Carrier, but for the most part many
of the properties of a Blackberryjackiphone fit within the Computer System
model fairly well.
So, there's my stab and helping you out here. If you have more specific
questions, don't hesitate to let us know and we'll try to help you. However,
I would be careful with sarcasm code as it sometimes develops nasty system
bugs.
For example:
if CoCreateAnnoyance(*m_sarcasticnewbie-emailmessage)
{
DeleteInstance(*m_sarcasticnewbie);
}
return 0;
Just sayin ;)
Hope this helps!
Chris Woyton
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kevin Pulsen
Sent: Monday, May 12, 2008 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7, CMDB CI and Product Definitions
** ahhh thanks,
{module sarcasm
Re: Web Services
I'm a little rusty with my Blackese, but I think what CMB said was No, not really. :) ARS isn't able to publish a Web Service using the WSE3 spec, but can consume one as long as there's an authentication mechanism available(that is to say, the .NET web service has a security policy in place to allow basic authentication from ARS). Chris Woyton -ps Seriously though, nice write up as usual Matt. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Monday, May 12, 2008 7:50 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Brian, No reason to apologize for such a question. ( At least you looked in the docs first. :) ) That is the first time I had heard of a v3.0 for WebServices. So I did a quick google and found this: Web Services Enhancements (WSE) 3.0 for Microsoft .NET If that is what you are referring to... then my bet is the answer is it depends. After 5 minutes of reading it looks like M$ is trying to wrap more layers around standards (or things that some day might be true adopted standards) to make new M$ $tandard$ that are really not standards nor could they ever really be because they are limited to the MS platforms. ( The point of web services is to make things work well no mater what the client or server platform / software / orientation / management / age /etc...) But I admit that I have spent as much time typing this response as I did looking at the details of this new shiny toy from M$ so I may have misjudged it at first glance too. ( I am aware of that possibility, and have no problem with it.) However... with all of that said. You did not mention if you desire ARS to publish with a WSE 3.0 accent or consume a service that has a WSE 3.0 accent and I think the two objectives likely have very different answers. In general ARS's use of Web Services is focused on how they can be used to benefit ARS applications. And as such they do have some limitations due to decisions about how to map the general WS universe into/out of an ARS application. BMC does not seem to be concerned about bleading edge approaches for integrations. Rather they want simple, clean and functional that give them a big bang for the development time buck. ( After all they did not even support HTTP basic authentication methods until something like v7.0? That is the first three major versions that supported WS's [ 5.1.2, 6.0 and 6.3] without that feature.) So when I saw the M$ page I found was marked as Date Published: 11/7/2005 then I really began to doubt that BMC would support it. It may help you to come to the same conclusion if you know that BMC's ARS product is currently using (as far as I can tell) Apache Axis 1.2. Which had a final release data of (May 04, 2005) according to http://ws.apache.org/axis/ . Ok... stop giggling, the most recent Axis version 1.4 was released on April 22, 2006. ( Which is over two years old already ! ) If your desire is to consume an external WSE 3.0 web service from inside an ARS application, and your ARS server is a Windows server, then I would think it should work with a little luck. I bet it is possible, but not easy. You likely need to write your own Filter Plugin, base it in C or C++. ( Unless there is a Java to .Net bridge out there, but I think you can find C to .NET binding/bridging approaches fairly easily.) So I hope that the WSE 3.0 supports C (or C++) so that you can use the ARS Filter Plugin API to get the job done. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, May 12, 2008 at 5:13 PM, Brian Gillock [EMAIL PROTECTED] wrote: ** List, I apologize for this newbie question. This is my first WS integration and I'm not finding this in the Integration doc. Does ARS 7.1 support WS 3.0 extensions. Thank you! Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ASP.Net code (Web page accessing ITSM 7 Incidents)
Kevin, In essence, what you'd do by using the .NET libraries for ARS as opposed to direct access to the DB via ODBC/DAO/ADO/EIEIO is leveraging the ARS User authentication as well as any permissions, workflow, business rules, etc. that are in the AR application. Consequently, this is the superior way to go as you don't need to, as my esteemed colleague Matt said, reinvent the wheel. Besides, you don't really want to build a security model in ASP.NET, do you? ;) You might try copying the code from the ASP.NET examples into a new project is MSVWD and see if it will work in that fashion. My second, and probably more pertinent question is this: why not use the Mid-Tier and the Requester Console? It provides exactly what you're asking for and then some. Not to mention, it's a whole lot easier to maintain (and lord knows, if I can code a solution I will because I'm weird like that so I don't ask this question lightly). Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kevin Pulsen Sent: Friday, May 09, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: ASP.Net code (Web page accessing ITSM 7 Incidents) ** Hi Matt, I already have this file, the sample in the arsys_aspnet does not convert properly into MS Visual Web Developer 2008 Express Edition, it will not load. Plus, I still lost at how the connections are made where - 1. Login Page (Check your Remedy LoginID and password from CTM:People form) 2. Based upon your Remedy LoginID show you only your Incidents you have open etc Thanks, Kevin P. ** Kevin, Go to http://developer.bmc.com and search for “AR System .NET and COM API 7.1”. That will allow you to use the Remedy API for the functions you need (no reason to reinvent the wheel!). Good luck, Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Friday, May 09, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: ASP.Net code (Web page accessing ITSM 7 Incidents) ** Hello everyone and happy Friday! I am extremely new to asp.net coding, couple of days to be exact. Here is what I have done so far - 1. Downloaded and installed MS Visual Web Developer 2008 Express Edition. 2. Created a SQL DataSource connection to my SQL 2005 ARSystem database 3. I am able to pull all data (Incidents that are currently in - Views, HPD_Help_Desk form) Ok here is where I need some help - What I would like to do 1. Login Page (Check your Remedy LoginID and password from CTM:People form) 2. Based upon your Remedy LoginID show you only your Incidents you have open etc. 3. Update your Incidents if needed. I've seen this done before, so I know it's possible. I searched the ARSList, ASP.Net, BMC Developer Community and MSDN to no avail on some sample code I hope someone is willing to share some asp.net code, or where I can find some sample code. Current system - AR Server 7.1 patch 002 Service Desk (Incident Problem Patch 7) Mid-Tier SQL 2005 If there is any other information required please let me know. Thanks and have a great weekend. -- Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARERR 9907
Hey y'all :) Has anyone encountered a 9907 error before or have any information on the nature of this error? It occurs during startup and seems to be DB related, but that's as far as I've been able to go with it. I've been unable to find *any* documentation on this particular error as of yet and before going to BMC Support I thought perhaps the collective wisdom of the list could lend some insight. Thanks in advance! Chris Woyton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 9907
Lisa, Yeah, I'd gotten that far with it as well - but that's about where it ends. :) Appreciate the reply! Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa Sent: Thursday, May 08, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9907 Not very descriptive but this is from the Error Messages.pdf: 9700- AR System Server Server messages Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton Sent: Thursday, May 08, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ARERR 9907 Hey y'all :) Has anyone encountered a 9907 error before or have any information on the nature of this error? It occurs during startup and seems to be DB related, but that's as far as I've been able to go with it. I've been unable to find *any* documentation on this particular error as of yet and before going to BMC Support I thought perhaps the collective wisdom of the list could lend some insight. Thanks in advance! Chris Woyton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Minor CI changes SW instances in R7
Hi Alec, Hope things are going well for you! Per your questions below: #1 I know this is reminiscent of our discussions way back when, but this item comes down to 3 things: process, process and process. Wrapping CMDB governance with Change Management is the single best way to keep track of those types of minor changes. There may be ways to coerce some of the information from Radia or other discovery tools (like cross-referencing a general location to an IP subnet), but for things like changes in ownership, installed location, if the CI goes off the network (to Inventory or Obsolescence/Disposal, for example), etc. it's pretty much manual in terms of managing the data. Now, that being said, there's always the potential for building Workflow and application logic which would update a CI from a Change Request, but this assumes proper system usage - i.e., the CI is related properly and there's sufficient and accurate data in the CRQ. As you well know, the chances of that tend to be not that good as even the most disciplined users sometimes provide incomplete data and it would have to be built around very specific use cases as well, so that would limit the scope of what could be updated in the CI. Not to mention, this begins the drift away from out of the box which can cause problems with upgrades. So, your best bet for some organization around those types of changes is to enforce use of the Change Management process to make sure there's at least some record of the change and then include a review of these changes in your Audit Policies to catch the CI's which weren't updated by Implementors of the CRQ's. #2 If you have some sort of key field between your HW and installed SW for each piece of HW, you can use this to create appropriate relationships in your CMDB. Depending on how you're integrating with Radia, you'd create an instance of BMC_Software (or a derived Class that's more suitable) for each installed instance of software. Then, for each installed software instance, you'd also create an instance of BMC_HostedSystemComponents to create the relationship between your hardware CI and the installed software CI's. The actual mechanism to do this varies with integration method - for example, if you're using the Atrium Integration Engine there's an option to define mappings for Relationship Keys and their associated Classes so the relationships are created during data import. Other integration methods would have differing ways of accomplishing this either by building workflow to process CI's as they are imported or by creating separate import files if you're creating CI's manually from spreadsheets and such. If you can provide more specific information on your integration mechanism, we can probably provide a lot more direction on how to get it done. Hope this helps! Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alec Murchie Sent: Thursday, May 08, 2008 1:07 AM To: arslist@ARSLIST.ORG Subject: Minor CI changes SW instances in R7 ** Folks, I've 2 quite different issues I'd like some advice on: 1. Minor changes made to CIs? eg. when a PC asset changes Status or location how do you ensure that they go thru' a minimal Change Request (ITIL) process. Is there an automated method within the Remedy suite? 2. Software instances in Remedy Asset Management - we have started with hw assets (Laptops/desktops, servers) but now want to include the sw that runs on each of them (applications). What's the best way to achieve that if you already have Radia detecting/storing sw. BMC Remedy User Version 7.0.01 Patch 002 Using Change, Incident, Problem and Asset. Appreciate the support, Alec Alec A. Murchie Manager CMDB / Asset Management Process Support Group Phone: +44 1764 655190 Cell: +44 7717 346035 CONFIDENTIAL PRIVILEGED COMMUNICATION The information contained in this message is privileged, confidential, and protected from disclosure. This message is intended for the individual or entity addressed herein. If you are not the intended recipient, please do not read, copy, use or disclose this communication to others; also please notify the sender by replying to this message, and then delete it from your system. The sender totally disclaims, and will not accept, any responsibility or liability for the unauthorized use, or the consequences of any unauthorized use, of this communication or message. Thank you __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: aradmin crashes
This is a multi-part message in MIME format. Ok...nothing like a good rant thread to draw my attention... I re-read what RM wrote...and I don't get it. Why are y'all busting his chops? Seemed like a rather innocuous question to me. But then, what do I know? I'm 97% water. ;) Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shellman, David Sent: Wednesday, April 16, 2008 12:36 AM To: arslist@ARSLIST.ORG Subject: Re: aradmin crashes Well I guess that's your choice. Good luck with your future endeavors. Dave - [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SFOTINEF:RE: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer
There is but one truth in computingit all sucks in some way. -C-dub ps - before you ask: SFOTINEF = So Far Off Topic It's Not Even Funny -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Guillaume Rheault Sent: Friday, June 15, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer ** I disagree with your statement that this list proves nothing, but that's your right. When people ask me, in general: what is a more powerful OS, Windows or Linux, I can point them to this list. See, I know no website or whatever, that is vendor independent (free of interference or financial assistance/support from a vendor) that answers this issue with sufficient clarity and objectivity. For me, Microsoft, Novell or Sun or IBM marketing is just sand in air. Maybe microsoft should get some nerds to tune windows!! :-) -- From: Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Fri 06/15/07 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer ** Sorry, but that list proves nothing. Its just a list of, Hey, heres a list of really big, cool, powerful computers. How do I explain it? Nerds like Apple. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Friday, June 15, 2007 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer 3 Macs made it to the list, and Macs are definitely geared towards consumers, so how do you explain that? Mac OS X definitely has all the bells and whistles that a consumer OS like Windows has. I would say Macs are geared towards consumers even more than Windows. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, June 15, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer Much of the bloat youre referring to, Pat, is a result of Microsofts attempts to make an operating system that the average consumer wants. The average consumer wants 3-D user interfaces, high-definition graphics and icons, windows that shrink and grow blah blah blah. Its a bunch of eye candy designed to wow the consumer. Its called making something the customer will buy. Starbucks sells coffee because consumers want it. If consumers suddenly wanted lemonade, bet your bottom dollar Starbucks would trade in the espresso makers for lemon squeezers. The solution? Dont run server apps on Vista. Run them on Windows 2003 Server. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer ** you guys are funny.. Ever heard of Bloat code.. M$ Defined the term.. I would love to hear the justification on how I am going to make a system run faster, by creating more code to run it. Everyone knows M$ is so big it could take a bath in itself and not know it. Unix is small, configurable, and runs on small pieces of code. (FAST). M$ runs like a 30K pound hog ! Just use common sense folks.. Solaris run with with less that 50Meg of OS ram. Vista uses only 2Gig.. LOL On 6/15/07, Heider, Stephen [EMAIL PROTECTED] wrote: ** Do you think they make a notebook version of those supercomputer? ITSM 7 requires a lot of resources. :) Stephen -- From: Action Request System discussion list(ARSList) [mailto:mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Friday, June 15, 2007 12:24 PM To: mailto:arslist@ARSLIST.ORG Subject: OT: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer ** All, This is not directly related to the Remedy world, but since sometimes listers ask what questions about Windows vs. Linux/UNIX, I thought this post is then appropriate. Linux and UNIX are the undisputed champions in the supercomputer world. There is not a single Windows supercomputer that made it in top 500 supercomputers list The top 500 supercomputers by OS family: http://www.top500.org/stats/28/osfam/ The top 500 supercomputers by OS: http://www.top500.org/stats/28/os/ This definitely must be a big
Re: Hypothetical
That's definitely a place where I'd explore other integration options then, Jarl. IMO, Web Services isn't a good bulk transfer mechanism but it's really handy and flexible for transactional stuff. Just the overhead of using an XML parser (SAX or DOM, though DOM is worse) makes it more bloated than other access mechanisms. Add the Mid-Tier to the mix, and you're just looking for trouble. :) -Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Monday, June 11, 2007 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical A few Kb was just a joke. But with messages 100kb ++ and 10-15000 messages a day the server did malloc quite often... This was on solaris with oracle. -- Jarl On 6/11/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Jarl, What platform are you on? I routinely have 60 - 100 Kb XML transactions with no memory errors. (I am on Sun with Oracle) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, June 09, 2007 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical AR Server as middleware? Huh, it cant handle larger xml than a few Kb. Storing XML in a database as tables and fields(like its done in AR System) are not the prefered method when talking about performance. We all love the Malloc 300 errormessage when using webservices -- Jarl On 6/9/07, Chris Woyton [EMAIL PROTECTED] wrote: Here's an opposing thought worth considering... Going back to the spirit of ARS being a Rapid Development Platform, why would BMC encourage development of the *same thing* that's out there already, regardless of who produced it? Many have lost sight of ARS as a development medium because it's been perceived as just a Help Desk for quite some time - and adding 50 more flavors of IT Request/Service Management won't do much to fix that perception. Requiring partners to produce products that are in non-competition is certainly part of the goal - money drives everything, as they say. However, it may also be construed as pushing the horizontal boundaries of the platform - pushing ISV's to take the product and move it into other arenas. There's obviously some interest in taking advantage of this facility, so instead of ITSM-esque applications, how about Fleet Management, Document Management, Middleware (Web Services + ARDBC + Workflow Engine is a dynamite combo for this), Financial Applications, etc. IMHO, those things add value to the platform - another ITSM product doesn't. A bigger pie provides revenue to BMC, no doubt, but it also gives the ISV a chance at more than crumbs. -Chris Woyton ATS, TuringSMI ps with regards to Robert's comment on CMDB, another thought comes to mind - I've often pondered using the OBJSTR sub-system as a development medium all on its own. Imagine this - you build a core set of Classes for a particular use, for example, Middleware/Data-Transfer. When a new Data Source becomes available, specialized a Sub-Class for it. Consumers of the data can then point to the specific Sub-Class or the root Parent Class (or at any point in the tree) depending on what data they need to use. Or, in a Request Management application, rather than providing different Views of an app to suit different groups, specialize a Sub-Class for that Group such that common data is shared, but specific data is segmented. Data sets could be used to support Tenancy in a model like this and the Recon Engine could facilitate inter-application integration (as well as exta-application). Maybe one of you hyper-motivated young guns can play with that idea (Reinfeldt already busts my chops for the 30 or so half-written emails to him I haven't had time to finish, so no way would I commit to prototyping that stuff..hehehe) :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Robert Molenda Sent: Thursday, June 07, 2007 9:27 PM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical Axton - you think too much outside the box :) Just like so many of us on this list :) :) We need more of this thinking again!!! I have actually been wondering about this for some time now, especially in the area of CMDB and 'Re-development' or 'Module Integration' so to say. The BMC CMDB while being 'OK' (not to take this completely off topic) is such an overhead that a much simpler and customer fitting design would be so much more performant to the ARSystem and other applications... (none the less cheaper and easier to maintain at times!) At what point will BMC begin to limit customizations? Imagine if the install of say Incident Management installed all objects in Locked Mode... I wonder at times if BMC forgot the first envisioned cause
Re: Hoover Text
There's no On Hover event to trigger anything like that, I'm afraid, on the WUT. As Tim pointed out, it's available on the Mid-Tier since browsers support OnMouseOver events. It could be done On Focus, however, for the WUT so that may be an option depending on your requirement. -Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Timothy Powell Sent: Friday, June 08, 2007 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Hoover Text ** That ishappens automatically without any other action on the dev side. tp -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Friday, June 08, 2007 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Hoover Text ** As I recall, it can only happen in Mid-Tier and if the user has a User Preference defined with an Accessible Mode of Screen Magnifier/Low Vision. Tim -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, June 08, 2007 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Hoover Text ** In Mid Tier? Yes Search the List for tooltips, or click here http://www.nabble.com/forum/Search.jtp?forum=716local=yquery=tooltips Stephen -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc Sent: Friday, June 08, 2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Hoover Text ** Does anyone know if it is possible within ARS to show text when the mouse hoovers over a field? ARS 7.01 Solaris 5.10 Oracle 10 Thanks in advance Marc Bowen Remedy Skilled Professional [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server Pointing to new database is giving timeout errors during startup
What do you mean by copied the server? Did you move the server's file system? What platform is the AR Server and DB running on? What DB are you using? Is it a remote or local DB? All those things could be factors so a little more info would help alot. :) -Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Emad Zaky Sent: Friday, June 08, 2007 2:42 PM To: arslist@ARSLIST.ORG Subject: Server Pointing to new database is giving timeout errors during startup ** Helll Listers, I installed the following: AR Server 7.0.1 Patch 2, Service Desk 7.0, Change 7.0,, SLM 7.0.3 successfully on a server, and I am setting load balancing. I turned the server off, copied the server to a new machine, changed the references in the files and started the server. It started successfully but gives this error: Timeout during data retrieval due to busy server -- retry the operation (itsmdevl03) ARERR - 93 And the Admin tool and user tools are locked out. The user tools unlocks after a while The error repeats periodically. Any ideas? Regards, Emad __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT- Whatever happend to the Friday humor thread..
MessageOnce again an undocumented change results in catastrophic failure. When will we ever learn? Oh, the humanity... -C-dub -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mark Blankenship Sent: Monday, May 14, 2007 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT- Whatever happend to the Friday humor thread.. ** I have reviewed your def files and logs. Apparently the 'Run If' had been changed in the filter: TGIF_Humor. Please change it to read: 'Are we Having Fun Yet' = Yes This should return the Friday Humor module to it's original state. Thank you, Mark -Original Message- From: J.T. Shyman [mailto:[EMAIL PROTECTED] Sent: Monday, May 14, 2007 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: OT- Whatever happend to the Friday humor thread.. ** Maybe ITSM7 just moved the active link ARSList:Humor-Friday to a different form J J.T. From: Sanford, Claire [mailto:[EMAIL PROTECTED] Sent: Monday, May 14, 2007 11:34 AM Subject: OT- Whatever happend to the Friday humor thread.. we lost our sense of humor? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Saturday, May 12, 2007 10:24 PM To: arslist@ARSLIST.ORG Subject: OT: Whatever happend to the Friday humor thread.. ** I used to sort of look forward to those almost as if they were an indication that weekends here! Boardwalk for $500? In 2007? Ha! Play Monopoly Here and Now (it's updated for today's economy) at Yahoo! Games. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT:Humor - Top 10 Things Men Know About Women
THE ONLY 10 Things Men (ok...I) Know About Women: 1. They don't look at the toilet seat before they sit down. 2. If it could be said in 10 words, they'll use 50. 3. They smell nicer than we do. 4. Fabric, lipstick, throw pillows, bath salts, sling-backs and decoupage (whatever the hell that is) are important to them for some reason. 5. Your wife/girlfriend's girlfriends know an uncomfortable amount about you...somehow. 6. They just know bettersomehow. 7. They can talk to another woman for 10 minutes and be lifelong friends, as illustrated by strangers knowing an uncomfortable amount about yousomehow. 8. They're nice and soft sometimes and mean as hell at others and often it's impossible to tell the difference. 9. If you answer a direct question about their appearance in any way, you're in trouble...somehow. 10 If you decide to teach them a lesson for not looking at the toilet seat before sitting down and leave the plunger in there, they may decide they don't need you anymore, divorce you and hire a kid to mow the grass. And, after 10 years of marriage, that's about it. -CW -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joe D'Souza Sent: Tuesday, May 15, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: OT:Humor - Top 10 Things Men Know About Women ** Few men forget anniversaries? The remaining account for a significant 0.0001 of the male population.. That's probably an improvement from the trend 10 years ago.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chapman, Colin Sent: Tuesday, May 15, 2007 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: OT:Humor - Top 10 Things Men Know About Women ** No one has posted Top 10 Things Women know about Men ? I guess #1 is They don't understand Women ! Colin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher Sent: Tuesday, May 15, 2007 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: OT:Humor - Top 10 Things Men Know About Women ** How can anyone defend against the truth? C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, May 15, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: OT:Humor - Top 10 Things Men Know About Women ** I notice no men are refuting the post . lol :) On 5/15/07, Gidd [EMAIL PROTECTED] wrote: ** 10: 9: 8: 7: 6: 5: 4: 3: 2: 1: Doh !! Regards…Gidd __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Testing Automation
A simple test tool I've used many times is to automate the AR User Tool with
VB Script using the AR UT's Automation Interfaces. The nicety of this is
that you test from the User's perspective and not just at the API level.
Below is a sample script just to illustrate the method of doing this. More
functions, writing to a log file, executing Macros/Active Links/Guides, etc.
can be incorporated fairly easily. Refer to the API Guide documentation on
Automating the User Tool for more details.
Hope this helps,
Chris Woyton
'Setup the initial objects
Set oApp = GetObject(,Remedy.User.1)
Set oShell = CreateObject(WScript.Shell)
'Activate the WUT so that SendKeys will work
oShell.AppActivate Remedy
'Get a reference to the Form
Set oForm = oApp.OpenForm(0, server_name, HPD:HelpDesk,1, True)
'Set the initial Timer
intTimer1 = Timer()
'This will iterate creating 5 tickets with default values
For x = 1 to 5
'Get references to the Fields we need to set and populate test values
Set oField1 = oForm.GetField(Summary)
oField1.Value = Test Value - x
Set oField2 = oForm.GetField(Description)
oField2.Value = Test Value
Set oField3 = oForm.GetField(Category)
oField3.Value = Hardware
Set oField4 = oForm.GetField(Type)
oField4.Value = Memory
Set oField5 = oForm.GetField(Item)
oField5.Value = Memory
Set oField6 = oForm.GetField(Requester Login Name+)
oField6.Value = Joe User
Set oField7 = oForm.GetField(Assigned To Group+)
oField7.Value = Support-Hardware
Set oField8 = oForm.GetField(Assigned To Individual+)
oField8.Value = Francie Frontline
'Give Focus to the Requester field to include Active Link lookup in the
performance test
oForm.GiveFieldFocus Requester Login Name+
'Send an CRLF to the field to execute the AL
oShell.SendKeys {ENTER}
'Optionally - sleep 3 seconds
'WScript.Sleep(3000)
'Submit the record and save the Request ID for the message
strReqId = oForm.Submit()
tmpMsg = tmpMsg vbCrLf strReqId
'Do the next iteration
Next
'Get the time at the end of the process
intTimer2 = Timer()
'Calculate the time elapsed by taking the difference bettwen the start and
end timers and dividing by the number of transactions
avgTime = (intTimer2 - intTimer1) / 5
'Alert with the results.
MsgBox The average transaction time was: avgTime
'MsgBox The following records have been created: vbCrLf tmpMsg
'Here's an example of testing query performance.
'Get and open an initial query and set a timer
intTimer = Timer()
Set oForm = oApp.QueryForm(0, server_name, HPD:HelpDesk, 'Status' 3,
, 2, True)
'Refresh query 5 times
For x = 1 to 5
oShell.SendKeys {F5}
Next
'Get end timer
intTimer2 = Timer()
'Calculate average time per transaction
avgTime = (intTimer2 - intTimer) / 5
MsgBox The average transaction time was: avgTime
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Sam Rx
Sent: Thursday, May 10, 2007 4:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Testing Automation
** silktest is also good option..
On 5/10/07, Vinod Kumar [EMAIL PROTECTED] wrote:
**
Winrunner can be used for testing the Remedy application. But it
involves considerable effort in scripting the testcases.
On 5/10/07, Satya Gandhi [EMAIL PROTECTED] wrote:
**
Dear Listers,
We are looking at automating the testing for our Remedy applications.
Please suggest some valid tools
--
Thanks Regards
Satya Gandhi
Consultant - Remedy
__20060125___This posting was submitted with HTML
in it___
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Running VB script from a Escalation
Try a Run Process action with the command line: cmd.exe /c cscript.exe path to VBS file param1 param2...paramN -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Thompson, Dale Sent: Wednesday, May 02, 2007 7:57 AM To: arslist@ARSLIST.ORG Subject: Running VB script from a Escalation ** I am looking at running a VB script from an escalation. Any advice on how to accomplish this? Thanks, Dale __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Running VB script from a Escalation
Hrmmm...interoostin' I would try it this way - incorporate your VB Script into an ASP/X page and call it as a Web Service. This would seem the easiest path to take. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Thompson, Dale Sent: Wednesday, May 02, 2007 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Running VB script from a Escalation ** I would like to trigger the VP script which would be on a Windows Server from the HP Unix Server. Thanks, Dale _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, May 02, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Running VB script from a Escalation So where is the Visual Basic Script then? On every Client? Or on some Windowz System? Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thompson, Dale Sent: Wednesday, May 02, 2007 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Running VB script from a Escalation A little more background information. We are running Remedy on a HPUX 11 with Oracle 9i. Thanks _ From: Thompson, Dale Sent: Wednesday, May 02, 2007 9:57 AM To: 'arslist@ARSLIST.ORG' Subject: Running VB script from a Escalation I am looking at running a VB script from an escalation. Any advice on how to accomplish this? Thanks, Dale __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 Operational Categorizations
Rick, Here's some documentation I wrote up for a customer workshop that might help you. Keep in mind, one size does *not* fit all. In fact, there's a suprising difference in operational tasks between support organizations even in the same industry. There will be some overlap, certainly, but using someone else's Categorizations would not be a very good starting point, IMHO. With that in mind, here be da rulez Categorization Guidelines 1. Use Real Data. It's a common mistake to try and tackle Categorization in one large chunk or to try and hypothetically define Categories. Rather than try and answer the question What do I do? or What Categories do I nee? take an example of what you do and ask How can I Categorize this? Refer to your current tickets or tracking tool or pick specific instances to examine. Once you've established a source for your Use Cases, form the description of the Use Case into a single sentence (or use the Summary or Description from your ticket data). For example: User needs after hours badge access to Building 12. From that sentence, pick the direct object - badge access in this case - and use that to start your hierarchy. From badge access, put the Use Case into a larger context first - some examples: Building Access , Facilities, Security, Kronos. Then break the Use Case down into more granular terms. For example: After Hours Access, Building 12, Add, Modify, etc. This should generate a column of values. Once you've got the first pass on your list, reduce the list to only include pertinent items. Use the rest of the rules below to help strike items from your list until you've adequately described the nature of the Case. Repeat this step a few times with different Use Cases and patterns unfailingly emerge. 2. Avoid Redundancy If the data exists on other parts of the Form, don't include in your Categorization. Since it's not uncommon for Categorization levels to be somewhat scarce, redundant data will invariably take up space better utilized in describing what you are categorizing. Additionally, other data elements tend to change or get renamed. By keeping your Categories purely descriptive, you'll save data administration later as you'll not need to update Categorization for existing records. 3. Stop at the End This seems intuitive, but it's a common mistake to force values into lower levels of a hierarchy where none are needed. If you've determined values that fully describe what you need and you're fully aware of how that data is used, but the hierarchy stops at Tier 2 (or even Tier 1!) then.stop. The system will require all 3 levels be populated, but the values need not be significant at all Tiers. 4. Expect Data to Change There's an old saying - The Best is the enemy of the Good. This means that trying to get something perfect before you use it means you will, in all likelihood, never use it. This is also known as Paralysis by Analysis or Creeping Elegance. When determining your Categorization, keep in mind that what you did 6 months or a year ago was probably somewhat different than what you do today. Business changes, requirements change, and therefore, so will your data. Your starting Categorizations need not be comprehensive and perfect before they add value. 5. Include an Other Value. Just as you can expect data to change, you can also expect your business to change ahead of your data. It is far better to have data not categorized than categorized wrong. By including an Other or similar value, you give your users the ability to correctly enter data about new things in a way that's easy to identify. Conversely, miscategorized records will be impossible to find. Periodic reviews can assist you in updating your Categorizations, as well as identify training opportunities: (read: lazy users). 6. Use a Single Path Each thing that you categorize should be represented in only one way in your Categorizations. This will help ensure your data stays consistent. Conversely, each path through your Categorizations can accommodate 1 or more things. This is related to Rule #3 - only go as far as you need to go to get the significant values you want. Use caution, however, as making a Categorization path too generic can dilute the significance of your Categorizations as a whole. 7. Use Familiar Terms and Nomenclature If your organization refers to SAP, PeopleSoftt, etc. as Big Apps, use the term Big Apps in your Categories and not Enterprise Applications, Global Multi-User Multi-Tier Financial Applications or some other unfamiliar, albeit technically correct, name. Keeping the familiar names will help in proper data entry. 7. Remember Data Usage. Finally, keep in mind what your Categorizations will be used for. In Remedy, Categorizations drive potential Assignments, Reporting, Solutions/Knowledge Bases, and are an aid in performing Searches. You want to ensure your Categorizations support these functions, so periodically perform
Re: Need Help Getting a WSDL Consumed with .NET C#
Candace,
This issue is related to an object variable in your code not being
initialized. You should have created the object using syntax like this:
YourClass oVariable = new YourClass(Constructor Params);
Then you can use the methods of that variable at will -
oVariable.DoSomething() or whatever.
You can also test to make sure your object variables are properly referenced
in your code by comparing them to null and then running exception code in
the event you have a null reference (or you could use proper programming
methods and throw an exception, of course). This is handy if you're
depending on an object being instantiated by another library (for example,
returning a proper XML DOM Document from a Web Service call):
if(oVariable = null)
{ Console.Writeline(Null oVariable); }
If you send your code, we'd probably be able to help you quite a bit more.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Candace DeCou
Sent: Friday, April 27, 2007 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Need Help Getting a WSDL Consumed with .NET C#
**
ARS 6.3 Patch 20
Mid-Tier 6.3 Patch 20
MS SQL 2000
I have built a web service for opGetList operations. The WSDL is working
correctly and we can see the resulting values in mid-tier logs. However, in
trying to consume my web service using .NET C# Visual Studio, we are getting
NULL results and the following error in the .NET side of things:
Unhandled Exception: System.NullReferenceException: Object reference not set
to an instance of an object.
at RemedyTest.Program.Main(String[] args) in
C:\c.projects\rem\RemedyTest\Rem edyTest\Program.cs:line 29 Press any key to
continue
Does anyone out there have a sample of .NET C# code that does work with a
Remedy web service, or any other hints on what we might look for.
Thanks in advance for any help.
Candace DeCou
Applications Support Analyst
Silicon Valley Bank
Office: 408-654-6358
Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in
it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: ARDBC - Can it be written in Java instead of C/C++
Monty, It's not so much the language as the format of the binary that's important. ARDBC plugins have to support particular DLL entry points (ARPluginIdentify, ARDBCCreateEntry, etc) to be called correctly. This will largely be a function of your Java compiler which may or may not support this. One other option would be to write a C++ stub and use JNI and call the Java classes/methods you require. This stub would expose the proper entry points and when invoked by ARS would then, in turn, invoke your Java code to supply the desired return values. This will at least allow you to put your main data access logic in your preferred language. I believe a similar approach is used to support ARS being a Web Service consumer. The plugin WebService.dll is identified as ARSYS.ARF.WEBSERVICE and is invoked as a Filter Plugin, however, it is dependant on the jvm.dll. Also, since the WebService.dll has no dependencies on any apparent xml libraries, it most likely invokes/creates classes and methods housed in the various websvcXX.jar files to actually manipulate the transfer and receipt of web service data. Since the plugin architecture is similar between ARF, AREA and ARDBC, it seems likely such an approach would work for ARDBC. Hope this helps, Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Monty Hunt Sent: Thursday, December 14, 2006 10:51 AM To: arslist@ARSLIST.ORG Subject: ARDBC - Can it be written in Java instead of C/C++ Hello, Does anyone know if the ARDBC plugin can be written in JAVA instead of C/C++. If so does anyone have any examples similar to the ARDBC skelton provided by Remedy for C? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can I call a filter inside an Escalation ???
Ok, I'm not clear on this...could you tell us *precisely* what you're trying to do? -Chris On 12/14/06, Tarun Kumar SHARMA [EMAIL PROTECTED] wrote: Hi Stephen, Yes, you are right for normal scenario but here my need is different. Actually I have read some options regarding calling Active Link: PERFORM-ACTION-ACTIVE-LINK. In this option we do not need to implement execute on action or any update. Actually I need only such kind of option for Filter also, though I know the chances are less for such kind of option. Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, December 14, 2006 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: Can I call a filter inside an Escalation ??? Tarun, In order to run a filter the form has to be updated. You could however, create a filter guide and filter that runs before any other filter. This new filter would call the new filter guide, which would call only those filters you want to run, then issue a GoTo 1000 to skip over the remaining filters. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Thursday, December 14, 2006 12:09 AM To: arslist@ARSLIST.ORG Subject: Re: Can I call a filter inside an Escalation ??? Hi Curtis, Yes you are correct that we can call filter by doing some modifications by escalation and then initiates the process for filters. But our need is to directly call the filter without starting any modification or submission activity. So Is there any way to call a filter without any update on any form ??? That is why I am asking any Run Process action or any other workaround for this. Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Curtis Gallant Sent: Wednesday, December 13, 2006 7:34 PM To: arslist@ARSLIST.ORG Subject: Re: Can I call a filter inside an Escalation ??? Why not just create a hidden field on the form the escalation is running against. Say Z_DO_ESCALATION. Then have the escalation modify this field and add modification of this field to the qualifier of the filters you wish to fire? Think of it as an execution flag for the filter that gets set by the escalation. Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Wednesday, December 13, 2006 8:58 AM To: arslist@ARSLIST.ORG Subject: Can I call a filter inside an Escalation ??? Hello, Can we directly call a filter to execute, inside any action (may be in Run Process) of an Escalation ? We are using ARS 6.3 HD6.0. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB - Mystic Piggy - Wha?
** The Reconciliation Engine must've been Hogzilla...;) CW -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Hugo VisserSent: Wednesday, November 15, 2006 5:32 AMTo: arslist@ARSLIST.ORGSubject: Re: CMDB - Mystic Piggy - Wha?** So, that also explains the GoatException on Mid-Tier :)Hugo On 11/15/06, Rich Mayfield [EMAIL PROTECTED] wrote: A bit of Remedy folklore:Way back when... there was a project called "Goat" which then became "Super Goat" and we all got a kick out of higher ups and product managers showingthe product roadmap and using completely inane and silly names.So... when it came time to pick a project name for CMDB 1.1 , I had tocome up with something even more bizarre that I wanted to hear our productmanagers say with a completely straight face while presenting the productroadmap.Sometimes, it's just fun to be an engineer :-) Rich MayfieldPathworks Software(formerly Ambient Software)http://www.PathworksSoftware.comOn Tue, 14 Nov 2006 17:10:04 -0500, Rick Cook [EMAIL PROTECTED] wrote:Yeah, I saw that, too.I have no idea what it is, but it is an interestingname.Must have run out of Simpsons, LOTR, and Muppet characters, as wellas Greek/Roman gods.I think their data admin needs to pay a bit more attention, as "CMDB" isn't on the product list for support, but there arethree accompanying CMDB apps (like Enterprise Manager) on the list.So howdoes one classify accurately a problem with CMDB? Rick___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Large transactions
I've hit this wall many times, and how you handle it is largely dependant on where the bottleneck lies. Have you logged the transaction to see if your DB is hanging on the query for the View Form, or your workflow during Filter processing, or...? Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kelly Logan Sent: Wednesday, November 15, 2006 7:43 AM To: arslist@ARSLIST.ORG Subject: Large transactions Hello All, I am looking at alternatives to a current integration process that uses external .CSV files and Remedy Import called by runmacro. (We have had some issues with file permissions and runmacro.) I have set up a View form to a table with the data and added some display only fields to it for translation and workflow, the principal one being a zTmpProcess field (Yes/No). I have one filter that pushes a value of Yes to this field on the form for all entries (~40,000), and a set of filters that fire off of Modify to translate some of the information (set other temp fields to mapped values) before pushing it to SHR:People. The process works fine when I run it manually for 1,000 or so entries, but when I let the workflow kick off a change to all 40K, I get a database timeout. I'm considering some chunking strategies like using an SQL statement to set another flag and loop through, processing 1,000 at a time, but I thought I'd check to see if anyone else has done something similar, or if there's a simpler strategy that may be eluding me at the moment. Thanks in advance for your time, Kelly Logan Cybernetic Solutions, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: opinions please - build vs buy
John, There are a *ton* of potential constraints here - functionality, budget, plans for ITIL implementations, etc. Probably too large to provide a precise recommendation. In general, this issue almost always boils down to the question how large is the gap between what I need and what I can buy?. If there's a close match between the ITSM suite and your business needs, then buy. If the ITSM suite provides *more* than what you need and you don't plan on implementing the extra features, then build. If what you need exceeds or varies considerably from what the ITSM suite provides, then you need to do a bit more analysis to determine if using ITSM as a starting point is more cost-effective than building from scratch. A few other items of note - don't forget to include the maintenance costs of application licenses when doing your comparitive budgets. If you're planning on a 4 year production run, for example, add 4 years worth of maintenance on application licenses to the budget when considering a custom build. Also, a custom app will almost always be closer to your exact needs than the out of the box products. The question comes into play when considering how mature your support processes are. In some cases, customers prefer a tool that already implements better (best?) practices since it can impose some order on poorly implemented process. If your business processes and rules are well-defined and understood, using an out of the box product may be too restrictive and require significant customizations that will exceed the cost of a custom solution. Also consider maintainability. Granted, ARS source isn't hard to reverse engineer to figure out how a custom bit of programming works. This does, however, introduce some support cost to the mix since technical support for custom workflow doesn't apply to business logic usually. In other words, if it works as it was designed, and the design just happens to suck, don't expect Tech Support to bail you out. :) Lastly, many of the stock engines are fairly easy to implement in custom apps - SLA, Approval, etc. While not precisely drop in solutions, they can beef up custom functionality quite a bit with a minimum of hassel. Ultimately, if you've already invested in the system and it fits your needs, don't monkey with it. If the custom apps you're using now don't provide everything you need or want, then start with what those needs and wants are and evaluate from there. Hope this helps! -Chris Woyton John.A Simpson-contr [EMAIL PROTECTED] wrote: BMC/Remedy HelpDesk Change vs ??? background... TRW Automotive has been using ARS since 1997, all custom/homegrown HelpDesk change management. We have one production server, one test server and one development server. 41 fixed and 63 floats in production. My boss's boss, has asked us to evaluate, how much to continue just buying ARS fixed and floats and 'rolling our own', (my words not hers), vs buying and then modifying/configuration of an off-the-shelf HelpDesk and Change Management. I am asked to compare 3 systems, BMC/Remedy HelpDesk/Change, one other ARS based solution (Enterprise Service Suite?) plus one additional non-ARS based solution. I am hopeful I will get some very helpful opinions/recommendations... John A. Simpson TRW Automotive Information Systems Program Office Remedy Global Technical Lead Fenton MI USA [EMAIL PROTECTED] 810-750-2547 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This mail sent using CableAmerica WebMail (www.cableamerica.com) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT- Lazy posters
On balance, I agree with Claire completely - consultants *should* know their stuff up and down. As to basic questions on the list, however, I disagree to the extent that participation is optional. As an alternative to RTFM - if someone asks a super-basic/lazy question of the list and no one responds, it tends to force them to look elsewhere if the answer is important at all. Sometimes a polite response of Server Config Guide - pg 48 is enough to get the point across. Barring that, questions that push the boundaries of laziness should be met with silence, IMHO, and not scolding. If you don't want to answer a question, then don't. Whoever asked will eventually get a clue that effort is expected on their part first before coming to their peers. Better this than souring a newbie on the list and driving away someone who could be a valuable resource. My $.02. :P -Chris Sanford, Claire [EMAIL PROTECTED] wrote: OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know far more than the basics and you should have read the manuals/pdfs at some point in your Remedy career. If you are an employee of a company, you hopefully have access to manuals and pdf files and Remedy support. Hopefully, when you took the job as Remedy Admin/Developer, you took the time to read the manuals. I have asked many questions on this list over the years. I will confess that 1 out of 10 times, I may not have read the manual fully or didn't fully understand the concept before asking the question. BUT, I never presented myself to my employer or anyone else as being an expert, so I think it is ok. Where Phil is concerned, I have hired Phil as a consultant and have learned a lot from him over the years. Both for a fee and for FREE. What he gives to the Remedy community in invaluable. The same goes for Rick. I've never hired him (he lives to far away), but have learned a lot from him too! Then there is Gidd. Never hired him, but any time I have ever asked him a question either on or off the list, I get an insightful answer! All that being said... There are some people on this list that are consultants, that appear not to have been trained properly and appear not to have bothered reading the manuals/pdf files or the ARSList FAQ. They do no give any indication of who they are and where they work (Identify yourself), they do no give any indication of their environment (Identify your system) and they ask some very basic questions. Heck, I can even answer some of them. This is a fantastic community. We share all kinds of information. Humor. Life events and more. Sometimes things touch a nerve or rub one of us the wrong way and threads like this go one until Dan shuts it down... Oh Dan??? So, before you ask what an Active Link is or how to do a Push Fields action, read the manual/pdf. That is my .02 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 09, 2006 10:24 AM To: arslist@ARSLIST.ORG Subject: OT: Lazy posters Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of
Re: Excel with ARS Functions?!?
Adam, What you've found is sort of an accident. In the Add-ins for your Excel installation, the COM library for the AR System User Tool was added somehow. It's not really designed for use as a library of Excel functions so using it from the fx menu probably won't get you any satisfying results. However, it can be used in Excel Macros as an Automation Server. You might want to refer to the section in the API Guide about Automating Remedy User or something similar to that. It explains what all the methods do and provides some samples in VB. VBA (Visual Basic for Applications) is the language of MS Office Macros and just about any sample code in VB is applicable to VBA so you can try the samples out in Excel if you want. If you have some specific ideas of what you want to do with it and have questions, feel free to post them and I'll be happy to help you set them up. -Chris Woyton Adam Konkle [EMAIL PROTECTED] wrote: Listers, I just found something odd while trying to work on some functions in Excel... I have a category of Functions called Remedy.User.1 They look like the Remedy API Calls, but I have no idea what they are, or where they came from. In a cell in Excel, click the fx button next to the formula bar. Then select the Category Drop-Down. At the bottom of the list is Remedy.User.1 Server: ARS5.0.1 on NT4/MSSQL7 (Yes, it is being upgraded) Client: WUT5.0.1 on Windows 2K Server / Citrix Other Apps: Excel 2002 SP3 on SAME Citrix connection. This is something that rather piques my interest, since I have a user that wants to format their printouts of individual records from within one in-house forms using Excel (we ported her DB from Excel to Remedy, and haven't gotten the printout right yet) Can someone point me to the manual that I need to read to understand how to make these functions REALLY work? (Points to OT: Lazy Posters thread) Thanks in Advance! Adam Konkle Systems Support EComm P:604-215-4991 F:604-215-5001 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This mail sent using CableAmerica WebMail (www.cableamerica.com) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: WSDL's two questions
Just a quick note on this... The Web Services Filter Set Field Action is actually executed by a plugin. You can consume a Web Service by calling a Filter API and passing in about 12 different parameters that you can set through workflow. I don't have them handy at the moment, but when I get to my home machine this weekend, I'll supply them to the list. It's pretty neat what you can do with it. You can build Web Service consumption dynamically, including changing the return mapping. :) -Chris Woyton Sam Ferguson [EMAIL PROTECTED] wrote: Mike, I don't have any options for your first issue of loosing the mappings. Sounds like an enhancement request to BMC Remedy! However when it comes to migrating workflow, I have found it rather easy to change the URL in the definition file before importing to the target server. If you export the definition as XML rather than def then you can just change the WSDL URL without having to worry about string lengths which the def file enforces. Not a complete solution, but it may be helpful. Sam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ilmer, Mike (GTI) Sent: Wednesday, 3 May 2006 9:27 To: ARSList Subject: WSDL's two questions Hello List, Does anyone have any recommendation on mapping procedure of the new fields for the (outbound) WSDL interface. It seems like every time when we need to add a new field to the client's (external) WSDL where remedy needs to push data to, I can see new fields only after clicking the Load button. But, clicking this button causing losing existing mapping. Any recommendations? Also, any recommendation on migrating the WSDL related workflow form dev to qa to production? The WSDL's url is hard coded and I have two option. One: to keep the separate workflow for each server. The other option is to modify url before or after each migration. Both options doesn't look really convenient. Any thoughts? Thanks, Mike If you are not an intended recipient of this e-mail, please notify the sender, delete it and do not read, act upon, print, disclose, copy, retain or redistribute it. Click here http://www.ml.com/email_terms/ for important additional terms relating to this e-mail. http://www.ml.com/email_terms/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This mail sent using CableAmerica WebMail (www.cableamerica.com) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
