Re: Statement of Direction regarding EOL of Remedy User client has been amended.
What about Modify All? Is there an equivalent solution for this functionality on the Mid Tier? On Jul 14, 2010, at 2:17 PM, Easter, David david_eas...@bmc.com wrote: ** Again, rather than focusing on a particular technology, everyone needs to understand that what is important is the capability, not the method. For example, as per the 7.5.00 Release notes: “In Release 7.5.00, the arimportcmd command-line interface is replaced with a Java data import command-line utility. See “Using the BMC Remedy Data Import utility” in the Integration Guide.” Thus, it is expected that the ability to import data into AR System will continue into future releases – most likely through the Java Data Import utility. If you have a concern that a particular capability will be lost, I’d be happy to listen to what capabilities are of concern. Please be sure to ask about the capability, though – not the specific technology. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Correct – that is what I’ve said. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, July 14, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be able to use to extract data directly from Access, Excel, Crystal, etc. as needed. It will just not be bundled with the desktop client since a desktop client will no longer exist. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shameL Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I’m curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my opinion) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both
Client versions
In the API log, it lists what versions people are using. Protocol 13, protocol 12, etc. Is there a list of what version these protocols map to somewhere? I have seen log entries all the way back to protocol 5, 8, 9, 10, etc. What versions are these? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problems Installing 7.5 on Solaris/Informix
This may be something that your Informix DBA may be able answer better. I would get the exact SQL used to connect from the install's sql.log (usually this is in a temp directory. /usr/tmp maybe?). Send the connect line and the error message to a dba expert, and they'll likely be able to tell you something. Are you running dbaccess as the same user that Remedy is starting up as? On Jun 14, 2010, at 4:00 PM, Joe D'Souza jdso...@shyle.net wrote: That's a great question.. Also along with the install log in the same directory there is another log which has a little more verbose than the install log. You may want to check all those logs that get generated on that directory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Grooms, Frederick W Sent: Monday, June 14, 2010 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix Is there an SQL log (probably in the same place as the install log)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** It's an upgrade and the system works fine. On Mon, Jun 14, 2010 at 2:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Steve, Is this a fresh install? Or an upgrade? If its a fresh install, there technically should be no config files available unless you copied one from some other environment? In which case you will need to edit the configuration information manually on that one to point to the dev instance of the database. If it is an upgrade you are attempting, does the system currently stop or start with no problems? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Steve McDonald Sent: Monday, June 14, 2010 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** I probably wasn't clear enough. This is during the install process, right after inouting the database info. It trys to connect and throws the Could not connect message. I looked at the 7.1 install logs and the install never asked for 'AR System Server DB Login ID or the password. I'm sure it pulled the connection info from the onconfig file. That would be the correct thing to do. On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza jdso...@shyle.net wrote: ** Steve, Put the AR Server in a startup debug mode and then try to restart.. This is done by adding the flag -s (or -d I don't recall clearly) in the armonitor.conf file. Check for details on setting that flag on the AR Configuration Guide.. The server when in a debug mode during startup, writes additional logs to a file that gets created in the server directory. That file may have more information on why the startup fails.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Steve McDonald Sent: Monday, June 14, 2010 2:30 PM To: arslist@ARSLIST.ORG Subject: Problems Installing 7.5 on Solaris/Informix ** I am trying to upgrade ARS on my dev server which connects to a remote database server. I'm getting Cannot connect to the Informix server error. Install log only says SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[INFORMIX_CONNECTION_ERROR] and no details. Informix logs show nothing. I can use dbaccess from my app server to access the db on the remote db server. I can also telnet using the specific port the Informix client uses to communicate(telnet suncoast 1721). I threw everything over to BMC Support but the response time is killing me. I go on vacation Tursday morning and I'd really like to have the dev server conquered before I go. Thanks! Steve McDonald App server - Solaris 10 Database server - Informix 10 on Solaris 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 75. Users getting locked out
How do you know it's sending a NULL password? Does the arplugin.log show that? Obviously, it is authenticating three times for one login attempt. I'd be curious to know if Remedy is trying to authenticate three times, or if some sort of AD gateway is doing it. Could it be trying each domain in turn and trying to determine the correct one, and getting the password wrong in all the other domains? Maybe by the time it gets to the right domain, you've used up all your attempts. On Jun 14, 2010, at 12:21 PM, Moellmer, Matthew matthew.moell...@53.com wrote: ** We can consistently recreate it through about a dozen users (others get locked out “sometimes”). Of the ones that get locked out consistently they simply login and open the incident management cons ole… and voila, locked… That made us think maybe something related to licensing but all troubleshooting there also turned up em pty. We have been working closely with IS to monitor exactly when it occurs and we can recreate it at will… BMC has been collecting log a fter log but I’m going on three weeks now…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Monday, June 14, 2010 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out ** Hi, Then can I ask is this happening when a person tried to login and it tries three times or is it where someone has already been logged on and then they try to do something and then they find they are locked out. We have found AR 7.5 sending authentication requests without a password which fails, then within a millisecond, it sends the password. Im starting to think its a “feature” Regards Danny This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Deleting Remedy Records Specifically Incidents and Their Audits
Why is it bad to delete them? Sent from my iPod On Jun 4, 2010, at 8:17 PM, Robert Fults rfu...@fiu.edu wrote: ** You generally don't want to delete the records. Consider archiving them instead. Robert Fults Remedy Admin/Dev Florida International University From: Kevin Begosh [kbeg...@gmail.com] Sent: Friday, June 04, 2010 2:07 PM Subject: Deleting Remedy Records Specifically Incidents and Their Audits ** Just wondering how everyone out there removes records, HelpDesk tickets specifically and it's audits from the system. I was going to have an escalation that went through and remove all of the based on that cirteria, have a delete flag or something, but how is everything removing the Audit logs and for that matter all other forms related, Worklogs, SLM:Measurements etc... Just for the audit logs though for help desk, form is HPD:HelpDesk_AuditLogSystem Is the best way to in the same workflow that is deleting the helpdesk record to do a delete on the Audit log record if the $Original Request ID$ = 'Entry ID' Not looking so much for a hey do this but just wondering what everyone does -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: An efficient way to sync up data
After you copy the database, don't forget to turn off any notifications or escalations that you wouldn't want running in test. Otherwise, people may start getting a bunch of emails from your test system. That really confuses people. Not that I would know! I mean, so I hear On Jun 7, 2010, at 2:48 PM, pritch pri...@ptd.net wrote: Hi Mary, When I've done this in the past, we've copied the database from production back to test, removed any 'sensitive' data and then migrated any coding updates that needed to be changed. A couple of items to watch for: - You need to make sure your ARAdmin ID to the DB is the same (or have it reset) - All your workflow needs to be server independent (you can export to a def file and evaluate) - All test user accts will need to be reset (I've usually exported those and imported after the database is restored. - probably need to check external interfaces and application settings to make sure they are pointed properly. With all the ancillary forms that are used in remedy, I've found this to be the easiest way to get all the data moved intact. pritch On Mon, 7 Jun 2010 12:05:40 -0700, Mary Estrada mestr...@blizzard.com wrote: Hi, We are looking for suggestions to sync up all data, i.e. foundation, configuration transaction data from our production server onto our test server where we need all the prod-like data and keeping all record IDs in their forms. Your feedback is gratefully appreciated. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: An efficient way to sync up data
Yeah, we leave the e-mail engine running so we can test its functionality. Its not just e-mails, though. Integrations that go off escalations could end up sending duplicate tickets to whatever system you integrate with. On Jun 7, 2010, at 3:24 PM, pritch pri...@ptd.net wrote: Good point - I normally don't have the email engine running in a test environment. I usually test the emails by reviewing them in the email msg form. On Mon, 7 Jun 2010 15:22:17 -0500, Donald Morton d1mo...@gmail.com wrote: After you copy the database, don't forget to turn off any notifications or escalations that you wouldn't want running in test. Otherwise, people may start getting a bunch of emails from your test system. That really confuses people. Not that I would know! I mean, so I hear On Jun 7, 2010, at 2:48 PM, pritch pri...@ptd.net wrote: Hi Mary, When I've done this in the past, we've copied the database from production back to test, removed any 'sensitive' data and then migrated any coding updates that needed to be changed. A couple of items to watch for: - You need to make sure your ARAdmin ID to the DB is the same (or have it reset) - All your workflow needs to be server independent (you can export to a def file and evaluate) - All test user accts will need to be reset (I've usually exported those and imported after the database is restored. - probably need to check external interfaces and application settings to make sure they are pointed properly. With all the ancillary forms that are used in remedy, I've found this to be the easiest way to get all the data moved intact. pritch On Mon, 7 Jun 2010 12:05:40 -0700, Mary Estrada mestr...@blizzard.com wrote: Hi, We are looking for suggestions to sync up all data, i.e. foundation, configuration transaction data from our production server onto our test server where we need all the prod-like data and keeping all record IDs in their forms. Your feedback is gratefully appreciated. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: An efficient way to sync up data
Oh, I agree. I like the db copy method best because it makes you absolutly sure that your test and production systems are exactly the same. That makes your test plans for future changes much stronger. You have to be thorough with it, though. On Jun 7, 2010, at 3:38 PM, pritch pri...@ptd.net wrote: I would think if the env is controlled, integrations would be set up test to test and prod to prod. At least for me, the db copy has worked well, but admittedly, you do need to know your system. Just my opinion, but with the large number of tables in the system these days, knowing what to include and exclude becomes just as big of a burden. Just an option. On Mon, 7 Jun 2010 15:30:08 -0500, Donald Morton d1mo...@gmail.com wrote: Yeah, we leave the e-mail engine running so we can test its functionality. Its not just e-mails, though. Integrations that go off escalations could end up sending duplicate tickets to whatever system you integrate with. On Jun 7, 2010, at 3:24 PM, pritch pri...@ptd.net wrote: Good point - I normally don't have the email engine running in a test environment. I usually test the emails by reviewing them in the email msg form. On Mon, 7 Jun 2010 15:22:17 -0500, Donald Morton d1mo...@gmail.com wrote: After you copy the database, don't forget to turn off any notifications or escalations that you wouldn't want running in test. Otherwise, people may start getting a bunch of emails from your test system. That really confuses people. Not that I would know! I mean, so I hear On Jun 7, 2010, at 2:48 PM, pritch pri...@ptd.net wrote: Hi Mary, When I've done this in the past, we've copied the database from production back to test, removed any 'sensitive' data and then migrated any coding updates that needed to be changed. A couple of items to watch for: - You need to make sure your ARAdmin ID to the DB is the same (or have it reset) - All your workflow needs to be server independent (you can export to a def file and evaluate) - All test user accts will need to be reset (I've usually exported those and imported after the database is restored. - probably need to check external interfaces and application settings to make sure they are pointed properly. With all the ancillary forms that are used in remedy, I've found this to be the easiest way to get all the data moved intact. pritch On Mon, 7 Jun 2010 12:05:40 -0700, Mary Estrada mestr...@blizzard.com wrote: Hi, We are looking for suggestions to sync up all data, i.e. foundation, configuration transaction data from our production server onto our test server where we need all the prod-like data and keeping all record IDs in their forms. Your feedback is gratefully appreciated. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Rif: Re: AR System 7.5 mid tier installation
We have this rule as well. You can load the .war file into RSA and export it as an ear file. You will have to ensure that the $LIBPATH is set on the target server, though. Sent from my iPod On Jun 4, 2010, at 9:55 AM, Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it wrote: Yes, i know but is a company rule: all you want ti install on web sphere must be .ear. ciao Luisa Carena Gestione Postazioni Periferiche e Asset SGS BP Gruppo Banco Popolare via Negroni 12 - 28100 Novara Tel: 0321-663995 Email: luisaclotilde.car...@sgsbp.it Joe D'Souza jdso...@shyle.net - 04/06/2010 16.49 Inviato da: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Per favore, rispondere a arslist@ARSLIST.ORG Per: arslist@ARSLIST.ORG CC: Oggetto: Re: AR System 7.5 mid tier installation ** :-) Getting back on topic, no you do not need a .ear file from what I recall. The .war file is sufficient. Did you follow the instructions on deploying the mid tier on web sphere? BMC does have a KB on it.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tommy Morris Sent: Friday, June 04, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5 mid tier installation Are you asking if someone can lend you their .ear ? Sorry, its supposed to be Friday humor not poor pun-day but I couldn ’t help it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luisa Clotilde Carena Sent: Friday, June 04, 2010 9:26 AM To: arslist@ARSLIST.ORG Subject: AR System 7.5 mid tier installation Hi, my company ask me a .ear file instead .war file for installing mid tier 7.5 on web sphere. BMC supplies only .war file; Does someone have . ear file or can explain how i build it from a .war? ciao Luisa Carena Gestione Postazioni Periferiche e Asset SGS BP Gruppo Banco Popolare via Negroni 12 - 28100 Novara Tel: 0321-663995 Email: luisaclotilde.car...@sgsbp.it --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- -- La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- -- _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- -- La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Rif: Re: AR System 7.5 mid tier installation
IBM Rational Software Architect. Sent from my iPod On Jun 4, 2010, at 12:31 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Donald, What is RSA? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Donald Morton Sent: Friday, June 04, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Rif: Re: AR System 7.5 mid tier installation ** We have this rule as well. You can load the .war file into RSA and export it as an ear file. You will have to ensure that the $LIBPATH is set on the target server, though. Sent from my iPod On Jun 4, 2010, at 9:55 AM, Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it wrote: Yes, i know but is a company rule: all you want ti install on web sphere must be .ear. ciao Luisa Carena Gestione Postazioni Periferiche e Asset SGS BP Gruppo Banco Popolare via Negroni 12 - 28100 Novara Tel: 0321-663995 Email: luisaclotilde.car...@sgsbp.it Joe D'Souza jdso...@shyle.net - 04/06/2010 16.49 Inviato da: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Per favore, rispondere a arslist@ARSLIST.ORG Per: arslist@ARSLIST.ORG CC: Oggetto: Re: AR System 7.5 mid tier installation ** :-) Getting back on topic, no you do not need a .ear file from what I recall. The .war file is sufficient. Did you follow the instructions on deploying the mid tier on web sphere? BMC does have a KB on it.. Joe -Original Message- From: Action Request System discussion _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Tickets creation through API
I'd suggest two things: First, check the arapi log for your arserverd. Grep for your processes userid, and check the timings in between the API calls. If the create call only takes a few seconds to resolve, then you know that workflow and database stuff isn't your issue. This can help you narrow down where the bottleneck is. Secondly, set up a private thread in the admin console, and change your program to connect to that thread's port. That can help a lot, because your not competing with other clients for the attention of the arserverd. Sent from my iPod On Jun 3, 2010, at 12:54 PM, SriSamSri Appecherla appecherla@gmail.com wrote: ** Hi Joe, Thanks for the mail. My ARS 7.5, works on a multi tenancy mode. The Event Monitoring system triggers the Java API which in turn creates tickets.Taking this into consideration, 25 tickets in a minute appears to be a very small number as the events being generated, though suppressed when duplicates, are generally large in number (about 1000 non duplicate events per minute). If anyone has worked with tickets creation using Java API, I want to know how many tickets per minute at max can be created that Remedy can handle. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Jun 3, 2010 at 11:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** When an incident is getting created, there are several searched that are run across various tables for various things.. Take a filter log to check all these and make sure that these searches are all optimized.. In the recent versions I have not found problems with the OTB searches, but maybe you have some customizations done that run some customized workflow that performs a search that is not optimized? Optimizing all this would reduce the time an incident takes to get created. And if everything checks out and 25 is the best you can get to in a minute, I would think it is a good enough number no? If you really have 25 automated incidents to be created in a minute in your system, you are either a really big company or a small company with lots of problems :-) Kidding.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of SriSamSri Appecherla Sent: Thursday, June 03, 2010 1:24 PM To: arslist@ARSLIST.ORG Subject: Tickets creation through API ** Hi Listers, I am trying to create Incidents in Remedy using Java API using single login (with fixed license) but multiple threads. I am able to create about 25 Incidents in a minute. Can this count be increased? What are the configurations that I need to look into? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 299 Too many levels in filter processing
It's not like using an overpowered ability in a video game. Just because you can do something doesn't necessarily mean it's a good idea. It's just begging for some kind of data integrity issue. What if BMC changes the underlying table structures? Plus, if you ever switch databases, the SQL will have to change. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 02, 2010 4:43 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 299 Too many levels in filter processing I fail to see why, Direct SQL is a legitimate built in option. Hi, Direct SQL makes a system hard to manage. If there are built in options other than Direct SQL, use them instead! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Another option would be to use a Direct SQL Action. Matt Hi fellow listers, This is something which i had tried. My need was to change a field value in a form after a record is submitted/modified and the record for which i need the field value change to be made is the one which got submitted/modified. So I created a filter which gets triggerred(i.e on action Submit and Modify)and then do a push field and change the value in the field for the same form-record. Now my problem here is that as I am doing the push in the same form for changing a value in the field, ARERR 299 Too many levels in filter processing occurs. I know this happens because the Push field action ultimately triggers a submit/modify action on the same form and the filter get triggerred infinitely. Can anyone suggest me a different approach to this? Cheers :) -- View this message in context: http://old.nabble.com/ARERR-299-Too-many-levels-in-filter-processing-tp2 8750990p28750990.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
HP Openview Remedy Integration
Has anyone used HP Openview's Remedy Integration? They have an integration that lets their event console see when Remedy tickets have been updated. It's a Run Process action that fires a C program every time a ticket is modified. Has anyone run into any issues with this? Sent from my iPod ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
Midtier 7.0 works fine against the 6.3 arserverd, but I think there are issues with webservices if you use the 7.1 midtier against a 6.3 arserverd. Sent from my iPod On Jun 2, 2010, at 1:46 PM, Joe D'Souza jdso...@shyle.net wrote: If the java version does not match exactly then you might have a business case for your server admins that they need to respect the requirement for the version of Mid-Tier you are running.. Or get approvals for upgrading your mid-tier to a higher version. In my past experience Mid-tier 7.x works fine with ARS 6.x. I haven't really encountered any problems (I was on Linux as far as the Mid-tiers were concerned when I did that though). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, June 02, 2010 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Joe, I'm troubleshooting two problems. The HTTP 500 error is not related to being able to log into the mid-tier, only to being able to load some of the configuration pages. My other error is the standard ARERR[623] Authentication Failed. It is with the back-end permissions. So, I went in to the config page to change the password set with my remedy server to which I authenticate with my remedy server, but that page doesn't serve up. So, because of the first listed error, I cannot resolve the second listed error! I'll try rolling back the version of Java, but I'm not sure if that will fly with our server admins. The error with serving up the JSP pages started quite some time ago, long before I upgraded my AR Server. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, June 01, 2010 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Gary, Actually 500 http error code represents an internal web server error. There is probably nothing wrong with the page or permissions itself. It may display if you hit refresh. These errors are usually temporary caused by a temporary internal web server problem. Did you try refreshing the page? Does it work? You may also want to check your version of the JDK and JRE installed on your server. Stick to a recommended version, do not go too far ahead and definitely do not go even a single patch or version lower.. Going lower in my past experience causes problems 90% of the times and going too far ahead sometimes works, and sometimes works with problems and sometimes doesn't work at all... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Tuesday, June 01, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Joe, thanks for the response. It is HTTP 500 error. The website cannot display the page It's just perplexing why some of the jsp pages load, but not others. I was hoping to avoid a re-install. This part hasn't worked for quite some time, and I'm afraid it's because we are running multiple application pools in IIS. I might just need to change Servlet Exec to run in AS mode instead of ISAPI. Has anyone had to do this before? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Gary, Have you tried re-installing the mid-tier? Unless you had custom modifications to the login or logout pages, you will not impact much by re-installing. You could always back up customizations and replace these after your installs. Also when the page is not displayed, what is the http error number/ code that you receive? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, May 27, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Mid-Tier 6.3 P 021 AR Server 7.1 Windows 2k3 I have tested out NewAtlanta servlet exec to make sure it is working. They suggest going to the test page that displays the current time (https://localhost/servlet/DateServlet, that all works. Login.jsp works. Config.jsp works. From the Configuration Tool page, I get the following result: Overview (/arsys/shared/config/config_overview.jsp) works
Re: Dev Studio and Escalation Pools
Try Windows-Preferences-Escalations, and set 'Pool Number' to 'Yes'. Sent from my iPod On Jun 2, 2010, at 3:34 PM, Tucker, Rob rtuc...@newedgenetworks.com wrote: ** I'm probably blind, but I have not found a means to view what escalation pool is set on an escalation without opening each escalation. In the previous tool, it was simply a displayed column property. Anyone found it? -Rob Rob Tucker ARS Platform Support and Development New Edge Networks 360.906.9710 rtuc...@newedgenetworks.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ERROR the parameter is incorrect
I think you need more information about what's happening. What's the location and name of the file they're trying to attach? Have you had them enable workflow logging? Are they logging in through Citrix like in the old post you found? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, June 01, 2010 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** I have not visited with the user, but according to them, no, it isn't fixed. I've told the user copy the file to their desktop and re-try. But according to them it's still a problem. The user isn't too fond of Remedy.. so the issue may lay there. ...And if I don't get an incident ticket, I will most likely not go fix it. J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** Marcelo, Was the solution that you found in the archives applicable to you? If not, what is your client operating system? Is it Windows 7 by any chance? I didn't have the same problem as you but I've had other problems with Windows 7 because of virtual paths that Windows 7 uses for certain things. Maybe your file you want to attach is on one such virtual path and the User Tool doesn't like it? If that's the case, try moving the file to a actual physical path like the root drive C:\ and see if it makes a difference.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A Sent: Thursday, May 27, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** Found an old post from Mr. Frederick Grooms dated: Mar 18, 2008; 09:43am. See below: Re: Parameter is Incorrect by Grooms, Frederick W Mar 18, 2008; 09:43am :: Rate this Message:- Use ratings to moderate (?) Reply | Print | View Threaded | Show Only this Message Melissa Mike, One thing to check... Is the drive actually mapped on the Citrix server. We found that we had a problem where a drive was mapped on the user's machine, it was not mapped on the Citrix Server (where the User tool is actually running). Our Citrix admins kept telling us it was mapped but until I did an Active Link that captured the Net Use command inside the User Tool and found it wasn't we kept having issues. You might want to create a Diagnostics form with a button and 1 or more large character fields to capture info and see what you really have mapped inside the User Tool. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@...] On Behalf Of ZHANG, ERIC L Sent: Tuesday, March 18, 2008 9:23 AM To: arsl...@... Subject: Re: Parameter is Incorrect Mike, We have the same problem for users via Citrix. I opened a ticket to BMC support and this was the support's response: As per the version you mentioned in your initial email, you are using Citrix Presentation server 4.0. As per the compatibility matrix, the only supported citrix version for ARS 6.3, 7.0.01, 7.1 are Metaframe 1.2 (Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't tested this with Citrix Presentation Server. So the issue could not be sent to the further level since the citrix version is unsupported Metaframe 3.0 is an old Citrix version. I don't understand why the newer version, Citrix Presentation server 4.0, is not supported by BMC. Thanks, Eric -Original Message- From: Mike Wallick [mailto:mdwall...@...] Sent: Monday, March 17, 2008 10:40 AM Subject: Re: Parameter is Incorrect I've been trying to figure this out for months now, though I only see the behavior when the Remedy client is running via Citrix. In my case, network drives work fine, but the drive mapped to the user's local hard disk (V: in my case) is where I see the parameter is incorrect message. This is with WUT 7.0.1 p3 through p6. Performing the same operation from a 6.3 user tool in Citrix does not exhibit the same behavior (it works as expected). Sorry I don't have more to offer. Mike On 3/17/08, SUBSCRIBE
Re: monitor Remedy escalations performance
The arthread.log will show what escalation threads have been spawned. But I think it only uses one thread by default (you can enable more). Escalations run as the 'AR_ESCALATOR' user, so you can grep for that in the arsql.log or arescalation.log and check the timings. As for memory, all I would know to do is monitor the memory of the arserverd. If a single escalation is running for a long time, that is a definite red flag, as if your escalations are all on one thread, long db transactions could block your whole escalation queue. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ex Soundgarden Sent: Wednesday, May 26, 2010 10:48 PM To: arslist@ARSLIST.ORG Subject: monitor Remedy escalations performance ** Hi ARSListers, I'm currently doing a comparison on two Remedy servers that run on two different platforms (Soalris 10 and Windows 2008). I want to know if there are available tools that I can download to check the performance of the escalations running on both systems. I already used AR System Log analyzer but it only gives me the SQL and API transactions. I'm looking for a tool that will give me the amout of memory the escalations consumes, and the number of processes/threads they're using. Any ideas you will share will surely help me start on this one. Thanks in advance! gabud _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Finding Fields in Developer Studio
In Remedy Administrator, when you have a form open, you can click the 'Find Field' dropdown, get a list of all the fields, and pick one, and it will take you right to where that field is on the form. Is there an equivalent feature in Developer Studio? I'm having a hard time finding fields without it. This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Finding Fields in Developer Studio
I see it now. Thanks! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, May 28, 2010 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: Finding Fields in Developer Studio ** Open the Outline window, it lists all of the fields in the view. -Original Message- From: Donald Morton donald.mor...@wal-mart.com To: arslist@ARSLIST.ORG Sent: Fri, May 28, 2010 9:06 am Subject: Finding Fields in Developer Studio ** In Remedy Administrator, when you have a form open, you can click the ‘Find Field’ dropdown, get a list of all the fields, and pick one, and it will take you right to where that field is on the form. Is there an equivalent feature in Developer Studio? I’m having a hard time finding fields without it. This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
JOB: Remedy Developer - Bentonville, AR
I found this job posting on craigslist. Thought some of you might be interested. http://atlanta.craigslist.org/sof/294396183.html Looking for earth-friendly autos? Browse Top Cars by Green Rating at Yahoo! Autos' Green Center. http://autos.yahoo.com/green_center/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
