The specified plug-in does not exist. : REMEDY.ARF.CAI in ars 8.1.02

[Govind M]

Hi all,

I get the error The specified plug-in does not exist. : REMEDY.ARF.CAI ARERR 
8755 in arerror.log, when I start submit a service request in SRM 8.1.02 SP4.

Also, I am unable to view the SR process view to debug errors as it throws 
error Error on loading the document and could find any incident created for 
the service.

I have the below entries in my ar.conf file. Attached the ar.conf file of my 
dev server.


Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI WEMBMCREMEDY01:

Plugin-Path: C:\Program Files\BMC Software\ARSystem\pluginsvr


Windows 2008 R2 and MSSQL 2008 ARS, ITSM, SRM in 8.1.02 Patch 2

Thanks,
Govind M



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ar.conf
Description: ar.conf

Re: Data archiving

[Govind M]

Hi, 

If you are planning to remove records from HPD:Associations, you will lose the 
linkage between Problem, change and know error relations if available any. 

If you planned to remove, then you can consider Problem association and change 
association forms as well.

Thanks,
Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S
Sent: Monday, July 21, 2014 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Data archiving

Hello Experts,

I want to enable the archive property for some forms. Please suggest me the 
standard guidelines and process to carry out the archiving.

Below are the sample forms on which archiving has to be enabled. In addition to 
these, there are certain custom forms as well.

HPD:Help Desk
HPD:WorkLog
HPD:Associations
HPD:Help Desk Assignment Log
HPD:CFG_IncidentWatchList
HPD:Help Desk_SLA
HPD:HelpDeskAssignmentLogJoin
HPD:HelpDeskPeopleReportJoin
HPD:IncidentInterface
HPD:IncidentROIConfig_Join
HPD:Search-Assignment Logs
HPD:Search-Associations
HPD:Search-Worklog
HPD:HelpDesk_AuditLogSystem

Thanks in Advance!

Best Regards,
Shashi

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Re: Runmacro fails

[Govind M]

Hi Misi, 

Could you please explain bit elaborate on updating the form definitions. The 
last update on the form .def was happened on June month. 
Today, I have captured few logs and it shown the timestamp as yesterday.

My unix admin has explained me on this error like the funtions starts with 
00237544 defined in runmacro are not executed because of some memory issue 
(smalloc, malloc)...  

Thanks,
Govind M

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, December 04, 2013 2:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails

Hi,

Apparently the tool tries to export the definitions (exp) of HPD:Help Desk, and 
consequently crashes...

The vfc apparently compares your currrent def-version-timestamp to the one of 
the server, and finds it necessary to get the definjition again. You have 
probably updated the form since it was retrieved the last time some 7 days 
ago...

Best Regards - Misi, RRR AB, http://rrr.se

 Hi,

 \$NULL\$ worked out and got results. On the otherhand, captured 
 arapires and cmd logs after executing the runmacro with recorded macro 
 files.  I need assistance on troubleshooting these logs, since I 
 didn’t see any Error messages in these logs. Unfortunately, no links 
 found in communities as of now.

 In cmd_1, after validate form cache, the below entry was logged and 
 Segmentation fault error displayed in putty.

 # ARValidateFormCache
 #
 vfc
 HPD:Help Desk
 1385469149
 1385469149
 1385469149
 #
 # ARExport
 #
 exp
 1
 1
 2
 HPD:Help Desk
 0
 ** FILE NAME **

 Any simple way to understand what went wrong

 Regards,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, November 27, 2013 6:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 ...$NULL$... will be expanded by the shell to ...$..., which 
 explains that problem.

 Try ...\$NULL\$... instead.

 Then you can set environment ARAPILOGGING=1 and check the resulting 
 arapicmd* and arapires* files to see how far the tool gets when you 
 try to run the Macro you were talking about earlier.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,

 I have used ftp as well as scp. But still no results.

 Also, the below format throws the error as Unknown reference fields 
 when the parser intercepts the $ symbol.

 runmacro -x servername -U username -P password -o 
 /App1/report.csv -f HPD:Help Desk -t csv -q   ('UAN GO Number' 
 != $NULL$ OR 'VAS exists flag'
 != $NULL$) AND 'Status*'  4

 Accessing server - servername...

 Processing form - HPD:Help Desk ...
 Unknown field reference -  position 47   (...ists flag' != $^) AND
 'Status*'...) [ARERR 2297]

 Server - servername access complete with total matches of 0 record(s).

 Thanks,
 Govind M
 +91 8123458366
 Atheeb Remedy Team

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, November 26, 2013 9:18 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 Copy/paste seems to be a bad idea, as there are some special control 
 characters in the file.

 I suggest you use ftp or scp instead, and see if that helps.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Hi listers,

 I was trying to execute the below command in Putty.

 ./runmacro -d path of macrofile -x servername -U username -P 
 password -e reportsavedname

 It gives the below statement and exist. As a prequisite, I have 
 updated the path of macrofile and runmacro binary in LD_LIBRARY_PATH.
 Also added
 LoadSchemaFromCache: F in conf. But no result.

 Action Request System  Unix Runmacro Version 7.1.00 Copyright (c) 
 BMC Software, Inc. 1991-2007. All rights reserved.

 Executing macro - UANVASReport. Please wait...
 Segmentation Fault (core dumped)

 But I still have a doubt on the format of *.arq file which was 
 recorded in windows client and copy pasted into unix directory with 
 permissions.  I just changed the to file: path adjusting to Unix format.

 Is there something I am missing to do.? Appreciate any suggestion.

 Solaris 10, ARS 7.1 Patch 8

 Thanks,
 Govind

 Please do not print

Re: Runmacro fails

[Govind M]

Hi Misi,

You are right...!

The problem is with macro file format of opening the .arq file. In windows, 
.arq file content would be readable only when we open it in notepad, word pad 
etc...

In such cases, if unknowingly, we checked the option Always open using the 
selected program then it will start open all .arq files in notepad window.

Once removing that file type assosiation with the selected program and FTP it 
to unix box, works as expected ;-)

Small thing.. taken a while figure it out.

My next challenge would be how to encrypt the password / to find is there any 
way to avoid giving direct password in command... 

Thanks,
Govind


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, December 06, 2013 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails

Hi,

The error might not be related to the ARExport-call at all, but that is the
last API call that is done.

The ARValidateFormCache that is called will compare the date to the FORM and
all related ACTL:s, ACTL-GUIDE:s and MENU:s. If any of these has been updated,
a new version needs to be retrieved.

If runmacro indeed uses cached files, I would suspect they ar named .arf/.arv
as the old user tool did. Have you tried to find these files? Maybe you can
delete them before you run it again?

The most likely problem to me would seem to be the macro itself. Does other
macros work for you? Have you tried to record any other simple macro against a
small regular form to see if it works?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi Misi,

 Could you please explain bit elaborate on updating the form definitions. The
 last update on the form .def was happened on June month.
 Today, I have captured few logs and it shown the timestamp as yesterday.

 My unix admin has explained me on this error like the funtions starts with
 00237544 defined in runmacro are not executed because of some memory issue
 (smalloc, malloc)...

 Thanks,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, December 04, 2013 2:29 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 Apparently the tool tries to export the definitions (exp) of HPD:Help Desk,
 and consequently crashes...

 The vfc apparently compares your currrent def-version-timestamp to the one of
 the server, and finds it necessary to get the definjition again. You have
 probably updated the form since it was retrieved the last time some 7 days
 ago...

 Best Regards - Misi, RRR AB, http://rrr.se

 Hi,

 \$NULL\$ worked out and got results. On the otherhand, captured
 arapires and cmd logs after executing the runmacro with recorded macro
 files.  I need assistance on troubleshooting these logs, since I
 didn’t see any Error messages in these logs. Unfortunately, no links
 found in communities as of now.

 In cmd_1, after validate form cache, the below entry was logged and
 Segmentation fault error displayed in putty.

 # ARValidateFormCache
 #
 vfc
 HPD:Help Desk
 1385469149
 1385469149
 1385469149
 #
 # ARExport
 #
 exp
 1
 1
 2
 HPD:Help Desk
 0
 ** FILE NAME **

 Any simple way to understand what went wrong

 Regards,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, November 27, 2013 6:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 ...$NULL$... will be expanded by the shell to ...$..., which
 explains that problem.

 Try ...\$NULL\$... instead.

 Then you can set environment ARAPILOGGING=1 and check the resulting
 arapicmd* and arapires* files to see how far the tool gets when you
 try to run the Macro you were talking about earlier.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,

 I have used ftp as well as scp. But still no results.

 Also, the below format throws the error as Unknown reference fields
 when the parser intercepts the $ symbol.

 runmacro -x servername -U username -P password -o
 /App1/report.csv -f HPD:Help Desk -t csv -q   ('UAN GO Number'
 != $NULL$ OR 'VAS exists flag'
 != $NULL$) AND 'Status*'  4

 Accessing server - servername...

 Processing

Re: Runmacro fails

[Govind M]

Hi,

\$NULL\$ worked out and got results. On the otherhand, captured arapires and 
cmd logs after executing the runmacro with recorded macro files.  I need 
assistance on troubleshooting these logs, since I didn’t see any Error messages 
in these logs. Unfortunately, no links found in communities as of now.

In cmd_1, after validate form cache, the below entry was logged and 
Segmentation fault error displayed in putty.

# ARValidateFormCache
#
vfc
HPD:Help Desk
1385469149
1385469149
1385469149
#
# ARExport
#
exp
1
1
2
HPD:Help Desk
0
** FILE NAME **

Any simple way to understand what went wrong

Regards,
Govind M

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, November 27, 2013 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails

Hi,

...$NULL$... will be expanded by the shell to ...$..., which explains that 
problem.

Try ...\$NULL\$... instead.

Then you can set environment ARAPILOGGING=1 and check the resulting arapicmd* 
and arapires* files to see how far the tool gets when you try to run the Macro 
you were talking about earlier.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,

 I have used ftp as well as scp. But still no results.

 Also, the below format throws the error as Unknown reference fields 
 when the parser intercepts the $ symbol.

 runmacro -x servername -U username -P password -o 
 /App1/report.csv -f HPD:Help Desk -t csv -q   ('UAN GO Number' != $NULL$ 
 OR 'VAS exists flag'
 != $NULL$) AND 'Status*'  4

 Accessing server - servername...

 Processing form - HPD:Help Desk ...
 Unknown field reference -  position 47   (...ists flag' != $^) AND
 'Status*'...) [ARERR 2297]

 Server - servername access complete with total matches of 0 record(s).

 Thanks,
 Govind M
 +91 8123458366
 Atheeb Remedy Team

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, November 26, 2013 9:18 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 Copy/paste seems to be a bad idea, as there are some special control 
 characters in the file.

 I suggest you use ftp or scp instead, and see if that helps.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Hi listers,

 I was trying to execute the below command in Putty.

 ./runmacro -d path of macrofile -x servername -U username -P 
 password -e reportsavedname

 It gives the below statement and exist. As a prequisite, I have 
 updated the path of macrofile and runmacro binary in LD_LIBRARY_PATH.
 Also added
 LoadSchemaFromCache: F in conf. But no result.

 Action Request System  Unix Runmacro Version 7.1.00 Copyright (c) BMC 
 Software, Inc. 1991-2007. All rights reserved.

 Executing macro - UANVASReport. Please wait...
 Segmentation Fault (core dumped)

 But I still have a doubt on the format of *.arq file which was 
 recorded in windows client and copy pasted into unix directory with 
 permissions.  I just changed the to file: path adjusting to Unix format.

 Is there something I am missing to do.? Appreciate any suggestion.

 Solaris 10, ARS 7.1 Patch 8

 Thanks,
 Govind

 Please do not print this email unless it is absolutely necessary.

 The information contained in this electronic message and any 
 attachments to this message are intended for the exclusive use of the
 addressee(s) and may contain proprietary, confidential or privileged 
 information. If you are not the intended recipient, you should not 
 disseminate, distribute or copy this e-mail. Please notify the sender 
 immediately and destroy all copies of this message and any attachments.

 WARNING: Computer viruses can be transmitted via email. The recipient 
 should check this email and any attachments for the presence of 
 viruses. The company accepts no liability for any damage caused by 
 any virus transmitted by this email.

 www.wipro.com

 _
 _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 Where the Answers Are, and have been for 20 years


 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 Where the Answers Are, and have

Re: Runmacro fails

[Govind M]

Misi,

I have used ftp as well as scp. But still no results.

Also, the below format throws the error as Unknown reference fields when the 
parser intercepts the $ symbol.

runmacro -x servername -U username -P password -o /App1/report.csv -f 
HPD:Help Desk -t csv -q   ('UAN GO Number' != $NULL$ OR 'VAS exists flag' != 
$NULL$) AND 'Status*'  4

Accessing server - servername...

Processing form - HPD:Help Desk ...
Unknown field reference -  position 47   (...ists flag' != $^) AND 
'Status*'...) [ARERR 2297]

Server - servername access complete with total matches of 0 record(s).

Thanks,
Govind M
+91 8123458366
Atheeb Remedy Team

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, November 26, 2013 9:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails

Hi,

Copy/paste seems to be a bad idea, as there are some special control characters 
in the file.

I suggest you use ftp or scp instead, and see if that helps.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi listers,

 I was trying to execute the below command in Putty.

 ./runmacro -d path of macrofile -x servername -U username -P 
 password -e reportsavedname

 It gives the below statement and exist. As a prequisite, I have 
 updated the path of macrofile and runmacro binary in LD_LIBRARY_PATH. 
 Also added
 LoadSchemaFromCache: F in conf. But no result.

 Action Request System  Unix Runmacro Version 7.1.00 Copyright (c) BMC 
 Software, Inc. 1991-2007. All rights reserved.

 Executing macro - UANVASReport. Please wait...
 Segmentation Fault (core dumped)

 But I still have a doubt on the format of *.arq file which was 
 recorded in windows client and copy pasted into unix directory with 
 permissions.  I just changed the to file: path adjusting to Unix format.

 Is there something I am missing to do.? Appreciate any suggestion.

 Solaris 10, ARS 7.1 Patch 8

 Thanks,
 Govind

 Please do not print this email unless it is absolutely necessary.

 The information contained in this electronic message and any 
 attachments to this message are intended for the exclusive use of the 
 addressee(s) and may contain proprietary, confidential or privileged 
 information. If you are not the intended recipient, you should not 
 disseminate, distribute or copy this e-mail. Please notify the sender 
 immediately and destroy all copies of this message and any attachments.

 WARNING: Computer viruses can be transmitted via email. The recipient 
 should check this email and any attachments for the presence of 
 viruses. The company accepts no liability for any damage caused by any 
 virus transmitted by this email.

 www.wipro.com

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers 
Are, and have been for 20 years

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Runmacro fails

[Govind M]

Hi listers,

I was trying to execute the below command in Putty.

./runmacro -d path of macrofile -x servername -U username -P password 
-e reportsavedname

It gives the below statement and exist. As a prequisite, I have updated the 
path of macrofile and runmacro binary in LD_LIBRARY_PATH. Also added 
LoadSchemaFromCache: F in conf. But no result.

Action Request System  Unix Runmacro Version 7.1.00
Copyright (c) BMC Software, Inc. 1991-2007. All rights reserved.

Executing macro - UANVASReport. Please wait...
Segmentation Fault (core dumped)

But I still have a doubt on the format of *.arq file which was recorded in 
windows client and copy pasted into unix directory with permissions.  I just 
changed the to file: path adjusting to Unix format.

Is there something I am missing to do.? Appreciate any suggestion.

Solaris 10, ARS 7.1 Patch 8

Thanks,
Govind

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Maximum limit in search bar

[Govind M]

In 7.0.03 ITSM, when I attempt to use Copy to New option to copy an incident 
content from a saved incident (assigned status), it throws a strange error.

The value doesn't fall within the specified limits
(maximum limit 255 characters) - Search bar

How does the search bar comes here when the incident form in New mode? Any 
idea...

ARS 7.1

Thanks,
Govind


The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com

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Re: SLA Uptime Incorrect calculation

[Govind M]

Fortunately, this is the only case reported.  :) I had a recheck in audit log, 
it was reopened and resolved again. So, the down elapsed time was updated 
properly. (thanks andres..!)

But still digging for Upelapsed time reason.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo
Sent: Wednesday, August 21, 2013 1:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLA Uptime Incorrect calculation

**
for down elapsed time field i've noticed (SLM 7.6.04 SP2) that this field take 
account of all the time which the measured was stopped, no only the exclusion 
clause.
so if you move an incident to resolved status then go back to in progress 
status this time is added to down elapsed time field on slm measurement form.


2013/8/20 Das, Anusha (non-US) 
anusha_...@federal.dell.commailto:anusha_...@federal.dell.com
**
Is this the only incident that has the issue? Or have you seen this to be 
reoccurring?

Thanks,
Anusha

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Tuesday, August 20, 2013 2:42 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: SLA Uptime Incorrect calculation

**
I have an SLA whose recorded the Uptime is greater than the overall elapsed 
time which is confusing me.

Even though the Overall stop time is within the due date but the SLA was 
updated as missed.

When I viewed the audit log, user had resolved the incident from pending status 
to resolved status directly. The incident was kept in pending status only for 2 
mins, but it updated down elapsed time as nearly 10 mins in measurement form.


Can anybody clarify how it could happen...

ARS 7.1 patch 8, SLM 7.1 patch 2.

Thanks,
Govind

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
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Please do not print this email unless it is absolutely necessary.

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Re: SLA Uptime Incorrect calculation

[Govind M]

I have an SLA whose recorded the Uptime is greater than the overall elapsed 
time which is confusing me.

Even though the Overall stop time is within the due date but the SLA was 
updated as missed.

When I viewed the audit log, user had resolved the incident from pending status 
to resolved status directly. The incident was kept in pending status only for 2 
mins, but it updated down elapsed time as nearly 10 mins in measurement form.

[cid:image001.jpg@01CE9D9E.3006AAE0]

Can anybody clarify how it could happen...

ARS 7.1 patch 8, SLM 7.1 patch 2.

Thanks,
Govind

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inline: image001.jpg

Re: Post Upgrade - Server Information is empty

[Govind M]

Please have a check on remedy plugins and java process are loaded properly. If 
not, that could make the server information empty once the server is up.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, August 08, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Post Upgrade - Server Information is empty

**
This will not cause any lost in customization. As this is oob object and we 
don’t expect any customization on it.

From: Raj [mailto:ravi6...@gmail.com]
Sent: Wednesday, August 07, 2013 10:04 PM
To: arsl...@googlegroups.commailto:arsl...@googlegroups.com
Cc: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG; 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG; Hullule, Kiran
Subject: Re: Post Upgrade - Server Information is empty

Do I import using Developer Studio?
Also, looks like it includes def of lot of forms, any chance importing this 
could cause to lose customizations we have?
Where can I find more information on this def file...
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

[Govind M]

Joe,

The system was not set to update automatically. It is a standalone system with 
local Network.  The system earlier working with patch 8 with JDK 1.5.0.15 
(minimum recommended 1.5.0.12). The version is still the same. The issue 
history includes some changes in arsystem startup script as well. We have given 
the java path manually in script as 
/usr/java/jre/lib/sparc/server:/usr/java/jre/bin. Earlier, it was 
/usr/bin/java, which is not helping us to start up arsystem after patch 9 
upgrade.

We have some confusion to update the java path in environment variables of 
solaris. The system has 32 bit and 64 bit java. But, which is the right path to 
point in what variables is our confusion. Can anybody guide for setting up JDK. 
?


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Monday, May 13, 2013 8:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

I always install a Remedy only installation of Java in a directory the app 
controls just for this reason, that way I know what version is being ran, I 
control when updates are made etc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Sunday, May 12, 2013 11:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

You probably may have not deliberately changed anything but might have set your 
server for automatic upgrade, which might have altered the path of your JVM and 
hence it cannot find it anymore.

Have you checked to see that your JVM path is consistent with the configuration 
settings in Remedy, particularly the process that starts the plugin service?

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Sunday, May 12, 2013 3:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

I still didn’t get any update from BMC as well. If anybody have solution for 
this, it is much appreciated. :)

-Original Message-
From: Govind M (WI01 - GIS)
Sent: Sunday, May 05, 2013 5:15 PM
To: arslist@ARSLIST.ORG
Subject: RE: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Fred,

I have run the ARS as non-root only and it fails when I run ./arsystem start 
from the bin directory.  Even if I run with root user, I still get the below 
error and java process didn’t started at all. This happens with not root user 
as well. Also,  i haven't change the java version in the server. 

Action Request System(R) Approval Server   Version 7.1.00 Patch 009 201002040530
(c) Copyright 1999-2007 BMC Software, Inc.
There was an error trying to initialize the HPI library.
Please check your installation, HotSpot does not work correctly when installed 
in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release.

390695 : Cannot create JVM: Unknown Error (ARERR 9130)

 (ARNOTE 0)
   ARMonitor child process (pid:3632) died with 0.
java

Regards,
Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 02, 2013 7:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Are you running ARS as non-root?  

When the startup fails is it when running ./arsystem start  (from your bin 
directory) or when starting from the server init ?

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Apart from Application installtion dir/bin in LD_LIBRARY_PATH, I have found 
only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure 
after installation, is it updated or needs to be updated correctly. Can you pls 
guide me what to look out in CLASSPATH.

Yes Joe, I have checked by running the plugin start up command thru command 
line separately. It brought up the Webservice and other plugins as well ☺.   
The problem happens when I get HPI library error while restarting it.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Apart from your class path examine the plugin startup command in the armonitor 
file. Try to start it from the command line and see what is the error you get, 
assuming for some reason it has not started.

Joe


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa
Sent: Wednesday

Effect of SLM Business Time segment changes in older Incident

[Govind M]

Hi All,

We got an urgent business requirement to configure SLM Business Time Segment 
(BTS) with revised Week ends (Non- SLA days) as Reoccurring in weekly basis 
with frequency 1. We have to deploy this change by tomorrow evening (Friday).

Existing Available BTS -  Having non SLA days as Thursday  Friday  with 8:30 
AM to 5:30 PM - (Available with Level 1)

New requirement  for BTS - For this week, three days are declared as weekend  
(27 -thu, 28 - Fri ,29 - Sat  of June) and from next week onwards Friday  
Saturday should be the week ends.

I taught to configure by this way, Since both the BTS has Friday as common Non 
SLA day.


1)  Changing the existing BTS end date and time as 06/28/2013 5:30 PM and 
save it.

2)  Create a new BTS with same entity ID available in existing BTS with 
start date and time as 06/29/2013 8:30 AM and end date 1/1/2038 5:30 PM with 
Level 3 and save it.

3)  Relate the new BTS with old Business entity.  Now, old Buz. Entity will 
have two BTSes.

4)  Rebuild all SLAs by selecting the old business entity once again.

My concern is, What would be the effect on old incidents whose SLA due date was 
set based on Old BTS. What are the pros and cons of this. Nowhere I found a 
concrete answer in any docs/blogs.

As per my understanding, Level 3 would override level 1. On rebuilding of SLAs 
would recreate new milestone filters and will exclude the calculation on 
Saturday (29th). The due date will be recalculated in SLM:Measurements form 
accordingly for older tickets. Also, the new tickets would act as per new BTS.

SLM 7.1 patch 2,  ARS 7.1 Patch 8

Thanks,
Govind


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Re: Group notification stopped for Incident

[Govind M]

Tauf,

As you said, it is triggering directly to assignee when direct assignment 
happens. To get group notification, incident has to be saved with group 
assignment first. Post to individual, would trigger direct to assignee.

Is there any OOB feature to get both at same time, when incident assigned to an 
assignee.

Regards,
Govind

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 10, 2013 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group notification stopped for Incident

**
Out of the box, if you directly assign to an assignee, I'm pretty sure the 
notification only goes to the individual.

Sent from my iPhone

On Jun 10, 2013, at 6:11 AM, Govind M 
govind@wipro.commailto:govind@wipro.com wrote:
**
Few days back, we have observed that whenever an incident assigned to an 
assignee, it is triggering only the assignee notification for incident 
assigned. But, earlier it would trigger two notification mails. One for Group 
assignment and other for individual assignee.
I have checked the notification preference in people profile. It was configured 
for Group notification as well.

Surely, I have missed something to check..  any suggestions on this.

We are atARS 7.1 with ITSM 7.0.03.

Regards
Govind

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Please notify the sender immediately and destroy all copies of this message and 
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Re: Group notification stopped for Incident

[Govind M]

The business case is like,

Our help desk guys assigning incidents to an individual directly sometimes. If 
the particular support staff is not aware / not having a check in IM console 
often, it left unanswered sometimes  rather immediately where customer expects 
to do so.
In such cases, if it gets notified to entire group, the other sup. Staff would 
answer soon.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, June 11, 2013 1:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group notification stopped for Incident

**
There is a way to trick the system into doing this but it adds an 
administration overhead. You can create a dummy people record and put that 
record in the support group. Then, you can put the email address as the address 
of an email distribution list that has the members of that support group. Now, 
when you assign the incident to that dummy user, the entire group gets the 
email.
This is not very efficient or that useful in my opinion unless you wanted to 
notify people in the distro list that were not in the support group.
If I may ask, what's the business case for wanting the feature you are asking 
about?

Sent from my iPhone

On Jun 11, 2013, at 3:27 AM, Govind M 
govind@wipro.commailto:govind@wipro.com wrote:
**
Tauf,

As you said, it is triggering directly to assignee when direct assignment 
happens. To get group notification, incident has to be saved with group 
assignment first. Post to individual, would trigger direct to assignee.

Is there any OOB feature to get both at same time, when incident assigned to an 
assignee.

Regards,
Govind

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 10, 2013 4:43 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Group notification stopped for Incident

**
Out of the box, if you directly assign to an assignee, I'm pretty sure the 
notification only goes to the individual.

Sent from my iPhone

On Jun 10, 2013, at 6:11 AM, Govind M 
govind@wipro.commailto:govind@wipro.com wrote:
**
Few days back, we have observed that whenever an incident assigned to an 
assignee, it is triggering only the assignee notification for incident 
assigned. But, earlier it would trigger two notification mails. One for Group 
assignment and other for individual assignee.
I have checked the notification preference in people profile. It was configured 
for Group notification as well.

Surely, I have missed something to check..  any suggestions on this.

We are atARS 7.1 with ITSM 7.0.03.

Regards
Govind

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check

Group notification stopped for Incident

[Govind M]

Few days back, we have observed that whenever an incident assigned to an 
assignee, it is triggering only the assignee notification for incident 
assigned. But, earlier it would trigger two notification mails. One for Group 
assignment and other for individual assignee.
I have checked the notification preference in people profile. It was configured 
for Group notification as well.

Surely, I have missed something to check..  any suggestions on this.

We are atARS 7.1 with ITSM 7.0.03.

Regards
Govind

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The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

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check this email and any attachments for the presence of viruses. The company 
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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

[Govind M]

I still didn’t get any update from BMC as well. If anybody have solution for 
this, it is much appreciated. :)

-Original Message-
From: Govind M (WI01 - GIS) 
Sent: Sunday, May 05, 2013 5:15 PM
To: arslist@ARSLIST.ORG
Subject: RE: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Fred,

I have run the ARS as non-root only and it fails when I run ./arsystem start 
from the bin directory.  Even if I run with root user, I still get the below 
error and java process didn’t started at all. This happens with not root user 
as well. Also,  i haven't change the java version in the server. 

Action Request System(R) Approval Server   Version 7.1.00 Patch 009 201002040530
(c) Copyright 1999-2007 BMC Software, Inc.
There was an error trying to initialize the HPI library.
Please check your installation, HotSpot does not work correctly when installed 
in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release.

390695 : Cannot create JVM: Unknown Error (ARERR 9130)

 (ARNOTE 0)
   ARMonitor child process (pid:3632) died with 0.
java

Regards,
Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 02, 2013 7:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Are you running ARS as non-root?  

When the startup fails is it when running ./arsystem start  (from your bin 
directory) or when starting from the server init ?

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Apart from Application installtion dir/bin in LD_LIBRARY_PATH, I have found 
only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure 
after installation, is it updated or needs to be updated correctly. Can you pls 
guide me what to look out in CLASSPATH.

Yes Joe, I have checked by running the plugin start up command thru command 
line separately. It brought up the Webservice and other plugins as well ☺.   
The problem happens when I get HPI library error while restarting it.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Apart from your class path examine the plugin startup command in the armonitor 
file. Try to start it from the command line and see what is the error you get, 
assuming for some reason it has not started.

Joe


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa
Sent: Wednesday, April 10, 2013 4:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Check the CLASSPATH


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Wednesday, April 10, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Hi All,

Request your expertise advice for the below error.

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed 
to set the environment path of Application installtion dir/bin in 
LD_LIBRARY_PATH and java path which we provided during installation. When we 
restart the ARSystem, it failed to load Java and webservice plugins and gives 
HPI library error. We have a case  opened with BMC. As per their suggestion, 
after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried 
separately initiating  Arplugin process, once arsystem is up which loaded Web 
service and other plugins properly. For this activity, we have commented the 
arplugin line item in armonitor.conf. 

But can’t able to figure out, why we  are getting these ARERROR 8755 and HPI 
library error only when we start the ars with uncommenting arplugin line item 
in armontior.conf.  What is the cause for these errors which is not appearing 
on separate initialization of arplugin..?

Thanks,
Govind




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Re: Modifying Incident

[Govind M]

I hope this will help incase if you want to resolve the pending incidents. You 
can try using relationship tab. Go to the incident A which you want actually to 
resolve and relate all the pending incidents using original of type like 
below.  On resolving incident A, it will resolve all the pending incidents. But 
pls check your Filter API timeout. There is an unsaid constraint on the number 
of incidents to relate for resolving related incidents. I tried this in 7.1 for 
resolving 240 incidents but ends with Filter time out error.

Current request : incident A original of  related incident B

Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal
Sent: Wednesday, May 08, 2013 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Modifying Incident

Hi,
I know that what I am going to ask is silly.. Is there is any functionality in 
Incident mangement to modiyf all the pending incident by modifying only one 
incident..
Actually what i want to do is to modify the status of all the pending incident 
by modifying the status of only one incident Currently we are using 7.0

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Re: Modifying Incident

[Govind M]

Pavan,

You can relate a pending incident with any incident. But I guess if you have 
related with one incident using original of / duplicate of, the same incident 
you can't relate with other one.  I just tried now and it resolved the related 
incident without any error.

Regards,
Govind

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal
Sent: Wednesday, May 08, 2013 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying Incident

**
Hi,
Thanks for your response.
But I've tried both ways i.e selecting the incidents and then Tools-- modify 
all but modify all option is disabled in my case and another one that relating 
the incidents but upto my understanding we cannot relate the Pending incidents.
I'hv tried this also and at this time it is showing me error.
On Wed, May 8, 2013 at 11:45 AM, Govind M 
govind@wipro.commailto:govind@wipro.com wrote:
I hope this will help incase if you want to resolve the pending incidents. You 
can try using relationship tab. Go to the incident A which you want actually to 
resolve and relate all the pending incidents using original of type like 
below.  On resolving incident A, it will resolve all the pending incidents. But 
pls check your Filter API timeout. There is an unsaid constraint on the number 
of incidents to relate for resolving related incidents. I tried this in 7.1 for 
resolving 240 incidents but ends with Filter time out error.

Current request : incident A original of  related incident B

Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pavan 
Agrawal
Sent: Wednesday, May 08, 2013 9:22 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Modifying Incident

Hi,
I know that what I am going to ask is silly.. Is there is any functionality in 
Incident mangement to modiyf all the pending incident by modifying only one 
incident..
Actually what i want to do is to modify the status of all the pending incident 
by modifying the status of only one incident Currently we are using 7.0

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Re: How to create multiple incident by creating only one incident?

[Govind M]

You have not mentioned in which version you are trying this.

In 7.1, you can use the menu item called Copy to new available under edit 
menu. It will copy all the details of the previously created incident and save 
it. But, this is a manual work.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, May 08, 2013 6:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to create multiple incident by creating only one incident?

**
Depending on what it is you want to accomplish you might want to consider 
either tasks or work orders. I would think having workflow create an Incident 
when you create an Incident might be difficult to control and result in an 
endless number of Incidents.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Padole
Sent: Wednesday, May 08, 2013 2:35 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: How to create multiple incident by creating only one incident?

**
HI,
Can we create multiple incidents (multiple copies of same incident) if i am 
creating only one incident?

 Thanks,
-Rajkumar Padole.
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Re: Filter - Webservice

[Govind M]

Is there any possibility on this scenario like opening a record in two windows 
or clients. One console gets the change and triggered the filter A on save. And 
if the user tries to make the same changes in second console and click save. 
The second save will have the transaction values which qualifies for filter 
Runif to trigger. I am not sure. But it would throw an error like This form 
was modified by another user and making changes and save would override it. 
Pls correct me if am wrong.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 02, 2013 7:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

**
Does another filter which fires before this one set field2=No? If so maybe the 
response to web service call is modifying the record, workflow sets field2 to 
No and the cycle starts over when filter A fires again.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:51 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Filter - Webservice

**
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

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Please notify the sender immediately and destroy all copies of this message and 
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or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

[Govind M]

Fred,

I have run the ARS as non-root only and it fails when I run ./arsystem start 
from the bin directory.  Even if I run with root user, I still get the below 
error and java process didn’t started at all. This happens with not root user 
as well. Also,  i haven't change the java version in the server. 

Action Request System(R) Approval Server   Version 7.1.00 Patch 009 201002040530
(c) Copyright 1999-2007 BMC Software, Inc.
There was an error trying to initialize the HPI library.
Please check your installation, HotSpot does not work correctly
when installed in the JDK 1.2 Solaris Production Release, or
with any JDK 1.1.x release.

390695 : Cannot create JVM: Unknown Error (ARERR 9130)

 (ARNOTE 0)
   ARMonitor child process (pid:3632) died with 0.
java

Regards,
Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 02, 2013 7:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Are you running ARS as non-root?  

When the startup fails is it when running ./arsystem start  (from your bin 
directory) or when starting from the server init ?

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Apart from Application installtion dir/bin in LD_LIBRARY_PATH, I have found 
only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure 
after installation, is it updated or needs to be updated correctly. Can you pls 
guide me what to look out in CLASSPATH.

Yes Joe, I have checked by running the plugin start up command thru command 
line separately. It brought up the Webservice and other plugins as well ☺.   
The problem happens when I get HPI library error while restarting it.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Apart from your class path examine the plugin startup command in the armonitor 
file. Try to start it from the command line and see what is the error you get, 
assuming for some reason it has not started.

Joe


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa
Sent: Wednesday, April 10, 2013 4:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Check the CLASSPATH


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Wednesday, April 10, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Hi All,

Request your expertise advice for the below error.

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed 
to set the environment path of Application installtion dir/bin in 
LD_LIBRARY_PATH and java path which we provided during installation. When we 
restart the ARSystem, it failed to load Java and webservice plugins and gives 
HPI library error. We have a case  opened with BMC. As per their suggestion, 
after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried 
separately initiating  Arplugin process, once arsystem is up which loaded Web 
service and other plugins properly. For this activity, we have commented the 
arplugin line item in armonitor.conf. 

But can’t able to figure out, why we  are getting these ARERROR 8755 and HPI 
library error only when we start the ars with uncommenting arplugin line item 
in armontior.conf.  What is the cause for these errors which is not appearing 
on separate initialization of arplugin..?

Thanks,
Govind




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Re: Filter - Webservice

[Govind M]

Does anybody have clue for the below one..! :)

From: Govind M (WI01 - GIS)
Sent: Thursday, May 02, 2013 5:21 PM
To: 'Action Request System discussion list(ARSList)'
Subject: Filter - Webservice

I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

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Please notify the sender immediately and destroy all copies of this message and 
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Re: Filter - Webservice

[Govind M]

It is a real one...!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, May 02, 2013 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

**
is Field2 'real' or is it display only?

On Thu, May 2, 2013 at 5:51 AM, Govind M 
govind@wipro.commailto:govind@wipro.com wrote:
**
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

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Please notify the sender immediately and destroy all copies of this message and 
any attachments.

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Re: Filter - Webservice

[Govind M]

Mark, I have run thru the logs which triggers filter A and checked the WBS 
response by triggering it externally. There is no such filter runs after the 
response of WBS call. To say it accurately, this is the final filter which runs 
for a record. Also there is no looping filter to change the Field 2 value 
again, once it sets to YES.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 02, 2013 7:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

**
Does another filter which fires before this one set field2=No? If so maybe the 
response to web service call is modifying the record, workflow sets field2 to 
No and the cycle starts over when filter A fires again.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:51 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Filter - Webservice

**
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

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_ARSlist: Where the Answers Are and have been for 20 years_


This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_ARSlist: Where the Answers Are and have been for 20 years_

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
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Filter - Webservice

[Govind M]

I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

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Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

[Govind M]

Apart from Application installtion dir/bin in LD_LIBRARY_PATH, I have found 
only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure 
after installation, is it updated or needs to be updated correctly. Can you pls 
guide me what to look out in CLASSPATH.

Yes Joe, I have checked by running the plugin start up command thru command 
line separately. It brought up the Webservice and other plugins as well :).   
The problem happens when I get HPI library error while restarting it.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**

Apart from your class path examine the plugin startup command in the armonitor 
file. Try to start it from the command line and see what is the error you get, 
assuming for some reason it has not started.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa
Sent: Wednesday, April 10, 2013 4:23 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Check the CLASSPATH

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Wednesday, April 10, 2013 10:44 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

**
Hi All,

Request your expertise advice for the below error.

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed 
to set the environment path of Application installtion dir/bin in 
LD_LIBRARY_PATH and java path which we provided during installation. When we 
restart the ARSystem, it failed to load Java and webservice plugins and gives 
HPI library error. We have a case  opened with BMC. As per their suggestion, 
after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried 
separately initiating  Arplugin process, once arsystem is up which loaded Web 
service and other plugins properly. For this activity, we have commented the 
arplugin line item in armonitor.conf.

But can't able to figure out, why we  are getting these ARERROR 8755 and HPI 
library error only when we start the ars with uncommenting arplugin line item 
in armontior.conf.  What is the cause for these errors which is not appearing 
on separate initialization of arplugin..?

Thanks,
Govind

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
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ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

[Govind M]

Hi All,

Request your expertise advice for the below error.

ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed 
to set the environment path of Application installtion dir/bin in 
LD_LIBRARY_PATH and java path which we provided during installation. When we 
restart the ARSystem, it failed to load Java and webservice plugins and gives 
HPI library error. We have a case  opened with BMC. As per their suggestion, 
after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried 
separately initiating  Arplugin process, once arsystem is up which loaded Web 
service and other plugins properly. For this activity, we have commented the 
arplugin line item in armonitor.conf.

But can't able to figure out, why we  are getting these ARERROR 8755 and HPI 
library error only when we start the ars with uncommenting arplugin line item 
in armontior.conf.  What is the cause for these errors which is not appearing 
on separate initialization of arplugin..?

Thanks,
Govind







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