Re: AR server 6.3 installation problem with windows XP
The version 6.3 Server supported is Windows XP Pro. Is tnsping to oracle is successful ? Issotyo P.B.S On 8/31/07, Shellman, David [EMAIL PROTECTED] wrote: Check the compatability matrix. I don't believe that 6.3 Server is supported on XP. You would probably be better off using Win 2K3 Server or one the other MS OS server versions that are supported. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Aug 31 06:04:05 2007 Subject: Re: AR server 6.3 installation problem with windows XP hi wiswa i have network adaptor in my PC..while installing oracle i created connecting string also.how to configure that.please help me out. Bellamkonda Viswa Chaitanya wrote: Hi, Do you have some network adaptor in your PC?, Have you created any connecting string for oracle. Try configuring them if not there. Thanks, Viswa Chaitanya Bellamkonda, Project Lead, Remedy COE, HCL Comnet Ltd. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of mohamed_kavi Sent: Thursday, August 30, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: AR server 6.3 installation problem with windows XP while installing Remedy server 6.3 i am facing problem .i am using oracle as the data base server and while selecting oracle as DB in the installation my windows getting not responding. Here i am using local system as DB server .In DB settings i am not able to select any option if i click the mouse it is not responding.please help me out to solve this problem. -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-X P-tf4352076.html#a12401000 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/AR-server-6.3--installation-problem-with-windows-XP-tf4352076.html#a12423689 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Share SLA experience
Yes indeed, it's frustating creating hundred SLA with tight deadline. Can't imagine how frustate it will be with Cakrabinaya's SLA (He said thousand SLA!). Did you creating 150 SLA at once, I mean sequently adding 150 SLA? Or, rather wait for one SLA to be built succesfully(thorugh the SLA Action) then move to the next SLA ? IPBS On 7/6/07, Hromyak, Nicholas (DHCS-ITSD) [EMAIL PROTECTED] wrote: We have over 150 SLAs. When deploying, do you mean creating? If creating, I have found you need to wait for them to build before moving on to the next SLA. Rather frustrating when you need to get them done quickly. As for best practices, I would say whatever is most applicable and the more generic and better way of getting your users/groups to use the same SLAs the better. Good luck. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Issotyo P.B Sulistyo Sent: Tuesday, July 03, 2007 9:31 PM To: arslist@ARSLIST.ORG Subject: Re: Share SLA experience Hi Cakra, I had a nightmare when building/deploying around 100 SLA at once, since it is very slow. In one of my case, I had my server crashed with error Memory Allocation Error (Malloc) when building SLA. Same environment with your server. Did your server patched to version 20 ? ARSYS must be patched to Version 20 to avoid Malloc error. I wonder, is anybody ever deploy SLA more than 100 at once? IPBS On 6/18/07, cakrabinaya [EMAIL PROTECTED] wrote: Hi All, I'm newbie on Remedy Helpdesk and I need some information about SLA. Could you guys share your experience regarding to SLA deployment. I my self had deployed more than 500 item SLAs at once recently, and more than 1000 item SLAs totally in 1 month. I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4 processor and 4gb ram, The impact to our server of deploying those SLAs is very significant. It eating almost all the memory and processor resources, and also give application error status on Event Viewer. It needs one week to process all 500 items to built successfully. Does anyone know how many SLAs that securely deployed in one time max..? Does anyone ever deploy as many as I do..? Or even more..? And what is the best practice of designing SLA..? Is it per CTI or per Priority and Urgency..? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Share SLA experience
My SLA is respon/resolution with CTI qualification (several combination of CTI in one SLA). However, I found another strange behavior of SLA during deployment in development server. Somehow, when I copy one of my SLA then change the CTI, the result of new SLA filter qualification generated still the original one. Redeployment of SLA doen't fix either. IPBS On 7/5/07, cakrabinaya [EMAIL PROTECTED] wrote: Yup, my server had crashed too, and after I patched, it can works again. Seems that we have the same nightmare on SLA deployment. Have you build the SLA based on CTI too? On 7/4/07, Issotyo P.B Sulistyo [EMAIL PROTECTED] wrote: Hi Cakra, I had a nightmare when building/deploying around 100 SLA at once, since it is very slow. In one of my case, I had my server crashed with error Memory Allocation Error (Malloc) when building SLA. Same environment with your server. Did your server patched to version 20 ? ARSYS must be patched to Version 20 to avoid Malloc error. I wonder, is anybody ever deploy SLA more than 100 at once? IPBS On 6/18/07, cakrabinaya [EMAIL PROTECTED] wrote: Hi All, I'm newbie on Remedy Helpdesk and I need some information about SLA. Could you guys share your experience regarding to SLA deployment. I my self had deployed more than 500 item SLAs at once recently, and more than 1000 item SLAs totally in 1 month. I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4 processor and 4gb ram, The impact to our server of deploying those SLAs is very significant. It eating almost all the memory and processor resources, and also give application error status on Event Viewer. It needs one week to process all 500 items to built successfully. Does anyone know how many SLAs that securely deployed in one time max..? Does anyone ever deploy as many as I do..? Or even more..? And what is the best practice of designing SLA..? Is it per CTI or per Priority and Urgency..? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem processing incoming mail
Check for any error in fom AR System Email Error logs, specially for POP3 connection. IPBS On 7/4/07, Rick Cook [EMAIL PROTECTED] wrote: Brooks, the email config guide has some instructions, with which you're probably familiar. The instructions have to be followed EXACTLY, or you will likely not see things work right. So go through the instructions and ensure that your account and the Email config entry are set up as they're supposed to be, and see what happens. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of brooksm Sent: Tuesday, July 03, 2007 3:11 PM To: arslist@ARSLIST.ORG Subject: Problem processing incoming mail We have both an outgoing and incoming mailbox set up. The outgoing is working fine and haven't had any need to use the incoming mailbox until now. I need to get email submission working and while trying to send email to the user that we set up for Remedy emails on MS Exchange I found that these incoming emails are going just sitting in the inbox of the Remedy accout and not being processed by the Remedy mailbox(inbox). The main difference between the Incoming mailbox and Outgoing mailbox is the Email Server Type. Outgoing uses: SMTP Incoming uses: POP3 Everything else is pretty much the same. Can someone give me some ideas on how I can troubleshoot the incoming mailbox? Thanks Brooks -- View this message in context: http://www.nabble.com/Problem-processing-incoming-mail-tf4021257.html#a11421 652 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Share SLA experience
Hi Cakra, I had a nightmare when building/deploying around 100 SLA at once, since it is very slow. In one of my case, I had my server crashed with error Memory Allocation Error (Malloc) when building SLA. Same environment with your server. Did your server patched to version 20 ? ARSYS must be patched to Version 20 to avoid Malloc error. I wonder, is anybody ever deploy SLA more than 100 at once? IPBS On 6/18/07, cakrabinaya [EMAIL PROTECTED] wrote: Hi All, I'm newbie on Remedy Helpdesk and I need some information about SLA. Could you guys share your experience regarding to SLA deployment. I my self had deployed more than 500 item SLAs at once recently, and more than 1000 item SLAs totally in 1 month. I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4 processor and 4gb ram, The impact to our server of deploying those SLAs is very significant. It eating almost all the memory and processor resources, and also give application error status on Event Viewer. It needs one week to process all 500 items to built successfully. Does anyone know how many SLAs that securely deployed in one time max..? Does anyone ever deploy as many as I do..? Or even more..? And what is the best practice of designing SLA..? Is it per CTI or per Priority and Urgency..? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unable to display out-of-the-box flashboard-ARERR[623] Authe ntication failed -
On 4/17/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED] wrote: Forgot to mention, I am using AR System 6.3 AR Help Desk 6.0 Just leave the password blank for ARserver connection, that's not MidTier admin password you're change but connection to ARServer. Warm regards, IPBS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Loop Problem
Is this what do you want to achieve ? FormA --FormB |--FormC |--FormD FormA contain table that populate (create tiket) other form (B-D). Then change step number 2 as advised by Norm to Push field active link. IPBS On 4/17/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: I'm not sure I follow you. I didn't think I could create new tickets with a push field action alone. Are you saying that I should have the guide call an AL that has a single Push Field action that sets the fields I need? Will this create new tickets for each row in the table? I am willing to try anything to get it to work. I do have the Loop Table check-box checked and have tried both selections on the Table Loop Selected Rows Only check-box. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Monday, April 16, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Table Loop Problem Andy: It seems to me your first AL is more complicated then it needs to be. Instead of opening the target form in submit mode, setting fields, and then committing the action, why not just do a Push Fields with an empty Push-If qualification? That's the first thing I would change. Then in the Active Link that calls the guide, are you sure you have the Loop Table option checked? Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, April 16, 2007 1:20 PM To: arslist@ARSLIST.ORG Subject: Table Loop Problem I am trying to create a table loop that will create tickets on several location at one time. 1. I have a table set up that populates with the desired locations. 2. I have an active link that performs the following actions, 1. Open Window action-in Submit mode, 2. Set Fields action-populates the needed data, 3 Commit Changes and 4. Close Window. 3. I have an Active Link Guide that calls the first active link. 4. I have an Active Link that calls the Active Link Guide when a button is selected. It appears the active links are firing, but it only creates the first record in the table. I tried selecting the check box for Selected Records Only and selecting all records in the table and also with the Selected Records Only field cleared. It behaves the same both ways. This is the first table loop I have created so I am sure that I missing something simple. ARS 7.0.01, Windows 2003, Win XP Pro client. Thanks, Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Email Messages
I don't know if this is best solution, but I've made similar task for auto create helpdesk ticket from email. 1. Add field in HPD:Helpdesk to store Email UID (EmailUID) 2. Add attachment pool in AR System Email Attachment Join 3. Create filter which query ( $EmailUID$ = 'Source ID2') then set attachment to the HPD:HelpDesk. IPBS On 3/26/07, ORA-600 [EMAIL PROTECTED] wrote: This is my problem though_HOW_ would i copy it over? I'm new to remedy, and a simple form to form push is ok, but since there is no relations in the DB, how can I put from 2 tables into 1? Ben Cantatore wrote: AR System Email Attachments and AR system Email Attachment Join are the two you want to look at. Personally, to save space, I'd just reference the GUID on the AR System Email Attachments form rather than copying it over. If you still need to copy it for some reason, you should be able to push it over. ORA-600 [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/25/2007 01:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: AR System Email Messages Doug, Thanks! This works. My problem is now that incoming email messages which have attachments. I can see the attachments in the AR System Email Messages form, but evidently they are actually on a different form, because they aren't in the 'table' when I create my escalation. I would like to grab any attachments that are included and put them to my attachment pool in another form. How can I do this? Thanks again! Michael Tanner, Doug wrote: There are a few ways to do, but there is a hidden field that has the mailbox ID (GUID). Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF AFRL/SNOD Sent: Wednesday, March 21, 2007 2:47 PM To: arslist@ARSLIST.ORG Subject: AR System Email Messages Importance: High I have a need to set up an escalation, etc that runs against AR System Email Messages. When it finds new messages in this form (as placed there by the remedy email engine), I would like to run a set fields to push the data to a new form. My problem is that I want to look at Mailbox Name to secure messages that come in from a specific remedy mailbox setup. I get an error that I can't since the mailbox name field is display only. Ah ha! So I'll instead use the to field, and grab only messages that were sent to the inbox in question. Now I get Failure during SQL operation to the database - evidently there is a further issue. The data types text and varchar are incompatible in the equal to operator. (SQL Server 402) My question is, once I have the email in remedy, procedurally, what is a good way to find it and process it? Someone has to have done this - please help me. Thanks! --- Michael Cupp, Jr., Contractor, RCF Oracle Database Administrator AFRL EBS Helpdesk Team Lead AFRL/SNOD Enterprise Operations Center Wright-Patterson AFB, Ohio DSN 785-3827 __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/AR-System-Email-Messages-tf3442763.html#a9657487 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/AR-System-Email-Messages-tf3442763.html#a9666731 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Installing Mid-Tier
On 2/7/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Les: The BMC Remedy Action Request System 7.0.01 Release Notes have a small section on the replacement of Servlet Exec with Apache Tomcat. It includes about one or two steps that need to be changed during the installation. http://documents.bmc.com/supportu/documents/62/36/66236/66236.pdf Michelle PS I installed 7.0.01 P1 Mid-Tier, however on a Windows 2003 server. It was pretty straight forward. We had to tweak some memory settings after the installation. Those settings will be available under Configure Tomcat. Hi Les, Just adding a little bit more information from Michelle. If you' re using Tomcat, then try download midtier patch in form of .WAR file (for AIX). The installation proccess is strightforward, because all you need is just deploy it from tomcat management console. The installation process is the same in any os. Issotyo P.B.S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email Notifications not working
or try to run Email Daemon service in debug mode, so you can see all message when connecting or disconecting from email server. Copy batch file (eg: DebugEmailStart.bat) and then add parameter -Dmail.debug=true . IPBS On 1/21/07, Axton [EMAIL PROTECTED] wrote: ** Post the entire stack trace for the error message? This will tell the source of the auth failure. Axton On 1/20/07, Remedy Developer [EMAIL PROTECTED] wrote: ** Hi Fred, My emaild.sh_log contains Authentication failure-Severe. What I would like to know first of all is that do we have to specify User name and password in Email Config form for Solaris. Rgds., Frank On 1/18/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** What does your emaild.sh_log have in it? (Usually located in Email engine install dir/Logs ) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Remedy Developer Sent: Thursday, January 18, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Email Notifications not working Hi All, My environment is as follows: ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with Oracle 9i database and Email Engine 6.3. My exchange server is Microsoft Exchange and for outgoing the protocol is SMTP relay with outgoing port as 25. I do not have SSL enabled. I am providing the username and password of the user that I am trying to send the email to in Email configuration form and I have the same user configured in my User form with the same Email Address. My Email configuration form is configured correctly and when I try sending email from Email Messages form, it says Yes instead of Sent. I do not have any clue as to why the notification is not going. Kindly help. Rgds., Frank __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
