RE: DSO creating duplicates

[Jeff Lockemy]

Hi Thomas,

Here are a couple of defect numbers for you:

SW00549254
SW00542850

You can search them under case management on the support website, and they may 
be referenced in some later release notes.

Cheers,
Jeff


-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Friday, August 23, 2019 8:34 AM
To: ARSList 
Subject: Re: DSO creating duplicates

Thank you for the quick reaction, Jeff. It’s interesting because I was looking 
Through the release notes today and hardly found anything regarding DSO...

I wish I could find something that would justify an upgrade...

> On 23. Aug 2019, at 17:27, Jeff Lockemy  wrote:
> 
> Hi Thomas,
> 
> There were multiple issues that we had with DSO in 9.1.x that we had to work 
> with BMC on.  They fixed them in later patch releases, so my recommendation 
> would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
> should alleviate the issues that you are experiencing.
> 
> Best,
> Jeff
> 
> 
> -Original Message-
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: Friday, August 23, 2019 8:11 AM
> To: ARSList 
> Subject: DSO creating duplicates
> 
> Hello Listers
> 
> we transfer from Server A to B using DSO with the Option independent copy and 
> overwrite if you find something.
> 
> So some reason DSO is trying to create a record twice, ignores the Overwrite 
> instruction and violated the unique index on the Request ID
> 
> We’re using 9.1.001 201811140711
> 
> Any ideas?
> 
> LOG
> 
> 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
> B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
> B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
> B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
> (B88.C1 = '00020438')
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
> ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
> (protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN 
> TRANSACTION
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
> prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
> parameters to prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
> T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
> T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, 
> T88.C536870928, T88.C536870929, T88.C536870939, B88.C536870943, 
> B88.CO536870943, B88.CC536870943, B88.C536870944, B88.CO536870944, 
> B88.CC536870944, B88.C536870945, B88.CO536870945, B88.CC536870945, 
> T88.C536870965, T88.C536870979, T88.C536871028, T88.C536871034, 
> T88.C536871035, T88.C536871041, T88.C536871048, T88.C536871061, 
> T88.C536871076, T88.C536871077, T88.C536871085, T88.C536871090, 
> T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
> T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, 
> T88.C536871138, T88.C536871149, T88.C536871172, T88.C536871180, 
> T88.C536871186, T88.C536871189, T88.C536871201, T88.C536871206, 
> T88.C536871212, T88.C536871213, T88.C536871215, T88.C536871216, 
> T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
> T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, 
> T88.C536871245, T88.C536871249, T88.C536871250, T88.C536871253, 
> T88.C536871254, T88.C536871257, T88.C536871258, T88.C536871259, 
> T88.C536871263, T88.C536871264, T88.C536871268, T88.C536871269, 
> T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
> T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, 
> T88.C536871306, T88.C536871307, T88.C536871308, T88.C536871310, 
> T88.C536871314, T88.C536871315, T88.C536871316, T88.C536871317, 
> T88.C536871318, T88.C536871319, T88.C536871323, T88.C536871325, 
> T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
> T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, 
> T88.C536871344, T88.C536871345, T88.C536871346, T88.C536871347, 
> T88.C536871354, T88.C536871355, T88.C536871358, T88.C536871359, 
> T88.C536871360, T88.C536871361, T88.C536871362, T88.C536871363, 
> T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
> T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, 
> T88.C536871372, T88.C536871373, T88.C536871374, T88.C536871375, 
> T88.C536871376, T88.C536871380, T88.C536871381, T88.C5368713

RE: DSO creating duplicates

[Jeff Lockemy]

Hi Thomas,

There were multiple issues that we had with DSO in 9.1.x that we had to work 
with BMC on.  They fixed them in later patch releases, so my recommendation 
would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
should alleviate the issues that you are experiencing.

Best,
Jeff


-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Friday, August 23, 2019 8:11 AM
To: ARSList 
Subject: DSO creating duplicates

Hello Listers

we transfer from Server A to B using DSO with the Option independent copy and 
overwrite if you find something.

So some reason DSO is trying to create a record twice, ignores the Overwrite 
instruction and violated the unique index on the Request ID

We’re using 9.1.001 201811140711

Any ideas?

LOG


  
 /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
(B88.C1 = '00020438')
  
 /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
(protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
  
 /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN TRANSACTION
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
parameters to prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, T88.C536870928, 
T88.C536870929, T88.C536870939, B88.C536870943, B88.CO536870943, 
B88.CC536870943, B88.C536870944, B88.CO536870944, B88.CC536870944, 
B88.C536870945, B88.CO536870945, B88.CC536870945, T88.C536870965, 
T88.C536870979, T88.C536871028, T88.C536871034, T88.C536871035, T88.C536871041, 
T88.C536871048, T88.C536871061, T88.C536871076, T88.C536871077, T88.C536871085, 
T88.C536871090, T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, T88.C536871138, 
T88.C536871149, T88.C536871172, T88.C536871180, T88.C536871186, T88.C536871189, 
T88.C536871201, T88.C536871206, T88.C536871212, T88.C536871213, T88.C536871215, 
T88.C536871216, T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, T88.C536871245, 
T88.C536871249, T88.C536871250, T88.C536871253, T88.C536871254, T88.C536871257, 
T88.C536871258, T88.C536871259, T88.C536871263, T88.C536871264, T88.C536871268, 
T88.C536871269, T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, T88.C536871306, 
T88.C536871307, T88.C536871308, T88.C536871310, T88.C536871314, T88.C536871315, 
T88.C536871316, T88.C536871317, T88.C536871318, T88.C536871319, T88.C536871323, 
T88.C536871325, T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, T88.C536871344, 
T88.C536871345, T88.C536871346, T88.C536871347, T88.C536871354, T88.C536871355, 
T88.C536871358, T88.C536871359, T88.C536871360, T88.C536871361, T88.C536871362, 
T88.C536871363, T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, T88.C536871372, 
T88.C536871373, T88.C536871374, T88.C536871375, T88.C536871376, T88.C536871380, 
T88.C536871381, T88.C536871382, T88.C536871385, T88.C536871387, T88.C536871388, 
T88.C536871390, T88.C536871391, T88.C536871392, T88.C536871393, T88.C536871394, 
T88.C536871419, T88.C536871423, T88.C536871426, T88.C536871429, T88.C536871430, 
T88.C536871431, T88.C536871432, T88.C536871433, T88.C536871435, T88.C536871436, 
T88.C536871437, T88.C536871438, T88.C536871439, T88.C536871440, T88.C536871442, 
T88.C536871453, T88.C536871454, T88.C536871455, T88.C536871457, T88.C536871459, 
T88.C536871462, T88.C536871489, T88.C536871490, T88.C536871491, T88.C536871492, 
T88.C536871493, T88.C536871494, T88.C536871495, T88.C536871496, T88.C536871497, 
T88.C536884259, T88.C536884288, T88.C536884289, T88.C536884502, T88.C536884503, 
T88.C536884504, H88.U0, H88.T0, H88.U1, H88.T1, H88.U2, H88.T2, H88.U3, H88.T3, 
H88.U4, H88.T4, H88.U5, H88.T5, H88.U6, H88.T6, H88.U7, H88.T7, H88.U8, H88.T8, 
H88.U9, H88.T9, H88.U10, H88.T10, H88.U11, H88.T11, H88.U12, H88.T12, H88.U13, 
H88.T13, H88.U14, H88.T14 FROM T88 LEFT JOIN B88 ON (T88.C1 = B88.C1) LEFT JOIN 
H88 ON (T88.C1 = H88.entryId) WHERE (T88.C1 = '00020441')
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 1

JOB: Immediate Need - ITSM Developer with Discovery - DC Area / Others

[Jeff Lockemy]

Good Morning List,

 

G2IT has an immediate opening under a long-term contract in the Washington
DC Area for a BMC Remedy ITSM Developer with Discovery and a Secret
clearance.  G2IT is also expecting to have multiple other positions opening
up over the coming weeks, some working remote.

 

To express an interest in this or other positions as they become available,
please use the "Submit Your Resume" form on the G2IT website which feeds to
HR and the hiring manager.  Please do not respond to my email.

 

http://www.g2-it.com/careers.html

 

Have a great day,

Jeff

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JOB: Multiple Senior Remedy Opportunities

[Jeff Lockemy]

Hello List,

 

G2IT is currently recruiting for BMC Remedy software engineers, with two
immediate needs in Pittsburg PA and San Diego CA.  Please see the G2IT
website (www-g2-it.com) to review open positions, submit an inquiry or
submit your resume for consideration.

 

Regards,

Jeff

 

 

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JOBS: Remedy System Admin & Engineering Positions (Washington DC Metro)

[Jeff Lockemy]

Hello List,

 

G2IT is looking for three ITSM System Administrator and Engineering
candidates with varying levels of expertise and experience in the Washington
DC Metro area.  The summary for these positions can be found in the Careers
section on the company website:  www.g2-it.com <http://www.g2-it.com> .   

 

For questions, to obtain additional details, or to be considered for these
or other positions, please use the inputs provided on the Careers or Contact
Us page to submit your resume or inquiry.

 

Best regards,

Jeff

 

 

 

 


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JOB: Remedy Administrator (New Orleans)

[Jeff Lockemy]

Hello List,

 

G2IT is looking for an experienced Remedy Administrator in New Orleans, LA.
The details of this position can be found in the Careers section on the
company website:  www.g2-it.com <http://www.g2-it.com> .  This position
requires an active Secret DoD security clearance or the ability to obtain
one (US Citizenship and a thorough background check).

 

Best regards,

Jeff

 

 

 

 


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Re: MQ Series Integration with Remedy CMDB (Event Driven)

[Jeff Lockemy]

Hello Shiva,

 

We used to have a DSO alternative solution Remedy server to Remedy server 
within the Navy years ago using Websphere MQ and ARSXLink.  I don’t know how 
applicable it would be to what you are trying to accomplish, but thought I 
would mention it.  The company that produces ARSXLink has a ton of expertise 
with Websphere MQ and Remedy, and they may be a good resource if you don’t have 
any other options.  Their website is:

 

https://www.mansystems.de/arsxlink/

 

Good luck!

 

Jeff

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad
Sent: Friday, November 10, 2017 3:32 AM
To: arslist@ARSLIST.ORG
Subject: MQ Series Integration with Remedy CMDB (Event Driven)

 

** 

H All,

 

Anybody has integrated MQ Series Websphere with BMC Remedy CMDB ? If anybody 
has worked let me know the way to achieve the same via Event driven mode.

 

Regards,

Shiva
+91 9986985798

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you Karthik

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Thursday, September 10, 2015 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

There might be a way to enable arp login.exe in debug mode, I have used area 
plugin in debug mode and was useful.

 

You might want to check with BMC for this


Regards,

Karthik

 


On 10-Sep-2015, at 4:21 pm, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ' mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you Jiri…  BMC is running a debug build against it to see what it might 
be.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pospi ARSList
Sent: Friday, September 11, 2015 5:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

Hi Jeff,

 

You may want to consider running a trace against the arplugin.exe process.

Looking at the details you provided it looks like you are on Windows. You 
should be able to get some debug/trace utilities on the internet that would be 
equivalent of trace/strace on UNIX servers.

It may give you some idea about what might be causing the plugin server to 
crash. You can try comparing the output taken when using the different versions 
of the executable (one that crashes and one that does not).

 

Hope this helps

 

Kind Regards

Jiri Pospisil

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: 10 September 2015 16:49
Subject: Re: Custom Filter Plug-In Failing

 

** 

Thank you LJ

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, September 10, 2015 8:35 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

Obvious something is going on, I have no clue what out could be though.  BMC is 
going to beg your best bet at this point.

On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you Chris.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Jones
Sent: Thursday, September 10, 2015 8:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

If you're on Windows you can debug using Visual Studio by instructing it to 
start the arplugin.exe <http://arplugin.exe>  during your debug session.

I haven't done it for a while but you may have to comment out the arplugin.exe 
<http://arplugin.exe>  from armonitor.cfg <http://armonitor.cfg>  as vs will be 
starting it.

There should be plenty of resources online describing how to debug Dlls. It 
works in a similar way.

Hope this helps.

Chris Jones, Director
www.aramea.co <http://www.aramea.co> 



 LJ LongWing wrote 

** 

Obvious something is going on, I have no clue what out could be though.  BMC is 
going to beg your best bet at this point.

On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you LJ

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, September 10, 2015 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

Obvious something is going on, I have no clue what out could be though.  BMC is 
going to beg your best bet at this point.

On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

 

Another side note, if the AR System is running a latest Service Pack (7.6.4
SP5 or 8.1 SP2), but I downgrade just the "arplugin.exe" file to an earlier
Service Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just
fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' 
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when
a signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated -
fatal error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the

arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 


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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when
a signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated -
fatal error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the

arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 


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Custom Filter Plug-In Failing

[Jeff Lockemy]

Good Afternoon List,

Has any encountered an issue with a custom C filter plug-in that started
with 7.6.4 SP5 or 8.1 SP1?

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the
arplugin.exe, the file size increased a decent percentage from the version
it works in to the version that it's now failing in.  So I suspect that BMC
made some changes to the arplugin.exe in late 2013/early 2014 that is now
causing our filter plug-in to fail.

If anyone is experiencing the same issue and potential workaround, or has a
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or
SP2 that they could send me for comparison purposes that may help, I would
really appreciate it.

Best regards,
Jeff

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Re: Field HTML Contents to Text Attachment

[Jeff Lockemy]

 

Thank you for the suggestions!

 

Cheers,

Jeff

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
Sent: Thursday, June 25, 2015 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Field HTML Contents to Text Attachment

 

** 

This is a slightly different approach that I recently discovered, that kinda 
sorta does the same thing.

IF you have an HTML document in a char field, AND IF your intention is to 
render that HTML for the user (for instance, by using a set-fields action to 
place the HTML document in an iFrame (oops 'View Field' in remedy-land) ... AND 
IF, what your users REALLY want is just a way to export that HTML document into 
something they can edit and/or save (for instance Word, Excel, Txt, etc) ...

Well then, I have a pretty darn cool trick for you:

1.  Include the jQuery javascript library in your HTML document header

the Mid-Tier itself actually already has a copy of this library that it uses 
for it's own purposes. Unfortunately, I've not figured out any decent way of 
creating a static link to it for the purposes of constructing an HTML include, 
it's just too much of a mess, and Mid-tier doesn't seem to want to serve files 
anyhow, unless you go and hack around in the tomcat config. For that reason, I 
usually just include it straight from google (like pretty much everyone else on 
the internet):

https://ajax.googleapis.com/ajax/libs/jquery/2.1.3/jquery.min.js"</a>;>
 
2.  Include the FileSaver jQuery plugin

It is available here https://github.com/eligrey/FileSaver.js
Unfortunately, there's no public CDN the likes of which google puts out for 
jQuery, however, there's a brute force way around that. Just download the js 
file, remove the line breaks, and insert it into your HTML document, like so:

var saveAs=saveAs||"undefined"!=typeof 
navigator&&navigator.msSaveOrOpenBlob&&navigator.msSaveOrOpenBlob.bind(navigator)||function(e){"use
 strict";if("undefined"==typeof navigator||!/MSIE 
[1-9]\./.test(navigator.userAgent)){var t=e.document,n=function(){return 
e.URL||e.webkitURL||e},o=t.createElementNS("<a  rel="nofollow" href="http://www.w3.org/1999/xhtml","a"">http://www.w3.org/1999/xhtml","a"</a>;),r="download"in
 o,i=function(n){var 
o=t.createEvent("MouseEvents");o.initMouseEvent("click",!0,!1,e,0,0,0,0,0,!1,!1,!1,!1,0,null),n.dispatchEvent(o)},a=e.webkitRequestFileSystem,c=e.requestFileSystem||a||e.mozRequestFileSystem,s=function(t){(e.setImmediate||e.setTimeout)(function(){throw
 t},0)},u="application/octet-stream",f=0,d=500,l=function(t){var 
o=function(){"string"==typeof 
t?n().revokeObjectURL(t):t.remove()};e.chrome?o():setTimeout(o,d)},v=function(e,t,n){t=[].concat(t);for(var
 o=t.length;o--;){var r=e["on"+t[o]];if("function"==typeof 
r)try{r.call(e,n||e)}catch(i){s(i)}}},p=function(t,s){var 
d,p,w,y=this,m=t.type,S=!1,h=function(){v(y,"writestart progress write 
writeend".split(" 
"))},O=function(){if((S||!d)&&(d=n().createObjectURL(t)),p)p.location.href=d;else{var
 o=e.open(d,"_blank");void 0==o&&"undefined"!=typeof 
safari&&(e.location.href=d)}y.readyState=y.DONE,h(),l(d)},b=function(e){return 
function(){return y.readyState!==y.DONE?e.apply(this,arguments):void 
0}},g={create:!0,exclusive:!1};return 
y.readyState=y.INIT,s||(s="download"),r?(d=n().createObjectURL(t),o.href=d,o.download=s,i(o),y.readyState=y.DONE,h(),void
 
l(d)):(/^\s*(?:text\/(?:plain|xml)|application\/xml|\S*\/\S*\+xml)\s*;.*charset\s*=\s*utf-8/i.test(t.type)&&(t=new
 
Blob(["",t],{type:t.type})),e.chrome&&m&&m!==u&&(w=t.slice||t.webkitSlice,t=w.call(t,0,t.size,u),S=!0),a&&"download"!==s&&(s+=".download"),(m===u||a)&&(p=e),c?(f+=t.size,void
 c(e.TEMPORARY,f,b(function(e){e.root.getDirectory("saved",g,b(function(e){var 
n=function(){e.getFile(s,g,b(function(e){e.createWriter(b(function(n){n.onwriteend=function(t){p.location.href=e.toURL(),y.readyState=y.DONE,v(y,"writeend",t),l(e)},n.onerror=function(){var
 e=n.error;e.code!==e.ABORT_ERR&&O()},"writestart progress write abort".split(" 
").forEach(function(e){n["on"+e]=y["on"+e]}),n.write(t),y.abort=function(){n.abort(),y.readyState=y.DONE},y.readyState=y.WRITING}),O)}),O)};e.getFile(s,{create:!1},b(function(e){e.remove(),n()}),b(function(e){e.code===e.NOT_FOUND_ERR?n():O()}))}),O)}),O)):void
 O())},w=p.prototype,y=function(e,t){return new p(e,t)};return 
w.abort=function(){var 
e=this;e.readyState=e.DONE,v(e,"abort")},w.readyState=w.INIT=0,w.WRITING=1,w.DONE=2,w.error=w.onwritestart=w.onprogress=w.onwrite=w.on

Field HTML Contents to Text Attachment

[Jeff Lockemy]

Good Morning,

I am looking to see if anyone has done something like this before and what
method they may have used.

I have a Remedy character field that contains a large amount of HTML text.
I want to create a text file that contains the contents of that character
field, name it "RequestID.html", and then place it into a Remedy attachment
field.  We have tried a few things but neither is clean or has been without
issues:

- Build the file using DOS command within a filter Run Process (ECHO to a
file)
- Build the file using a filter Notify mechanism of Other (then rename the
resulting .ARN notification file and attach it)

Any other ideas or suggestions on how we might accomplish this is
appreciated.

Best regards,
Jeff

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Re: Remedy 9

[Jeff Lockemy]

 

Has anyone actually installed (or seen) Incident Management/Service Desk 9?  If 
so, aside from some AR System enhancements they added are there any notable 
updates?

 

They are marketing Remedy 9 with SmartIT, but frankly all I see is SmartIT and 
no Remedy.

 

Jeff

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, May 19, 2015 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

 

** 

SmartIT is just a GUI front-end for ITSM, it was introduced before Remedy v9 
was released. Consider SmartIT an alternative interface to ITSM as compared to 
the standard mid-tier interface if you will. I believe a new version of SmartIT 
was released along with the latest release of ITSM 9 but I am not positive on 
that.

 

SmartIT only works with the ITSM suite so it won’t help if you are just running 
AR System custom applications (no matter what version).

 

-Rick

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Tuesday, May 19, 2015 12:06 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Remedy 9

 

** 

Not sure if anyone knows.  But I noticed Remedy9 being more mobile based and a 
friendly customer oriented GUI.  In saying that.  Is this Smart IT?  Or is 
Smart IT more for pre 9 and Remedy9 is already integrated with Smart IT?  Or is 
Remedy9 totally different?

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JOB: Full Time Remedy Administrator/Developer in Albany, New York

[Jeff Lockemy]

QMX Support Services is interested in hiring a full-time Remedy
Administrator/Developer position in Albany, New York.

Candidates must have strong Remedy ARS skills and some experience with ITSM.


Candidates also must be US citizens and have a secret clearance or be able
to qualify for a secret clearance.

QMX is a certified BMC Partner.  We specialize in government contracts as
well as commercial  projects.  You will be working with a group of
experienced QMX consultants who have successfully completed over 500
projects and most of whom have more than 10 years' experience with the BMC
Remedy products. 

If you are interested in learning more about QMX and this opportunity,
please directly contact:

Mike Gauche
Email: mgau...@qmxs.com
Phone: 703-549-3690

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OT: RE:Any interest in a San Diego RUG meeting?

[Jeff Lockemy]

Good Morning,

 

I received interest from someone that can coordinate and get a meeting 
scheduled.  If you are in San Diego have meeting space at your facility that 
you might be able to host the meeting, please email me off the list.

 

Also, please visit the SDRUG website or LinkedIn group (below) to sign up as a 
member of the group to receive upcoming meeting information.

 

http://www.sdrug.org

https://www.linkedin.com/groups/San-Diego-Remedy-User-Group-162398

 

Best regards,
Jeff

 

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Tuesday, February 24, 2015 8:15 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Any interest in a San Diego RUG meeting?

 

Good Morning,

 

If anyone is interested in taking the lead and coordinating a SDRUG meeting, I 
will gladly share all of the information that I have from the past meetings.  
It wasn’t hard, it just took a little bit of time and coordination.

 

Cheers,

Jeff

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, February 23, 2015 2:16 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Thanks Lee. I neglected to ask in my initial query what people might want to 
see on the agenda other than general networking with other local Remedy 
developers or administrators. I know in the past we used to have a vendor 
presentation and the open it up for general discussion. I also know there are 
quite a few locals who don’t post here much but might be reading so if anyone 
wants to respond directly to me off-list that is fine, too. Anyone within easy 
travel distance is welcome, it’s not intended to be exclusive to San Diegans.

 

-Rick

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Monday, February 23, 2015 5:47 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

If you need a sponsor, let us know.  We have a new customer in the area that 
might be able to present if you’re in need.

 

Sincerely,

 

Lee

 

Lee Cullom | President |  Northcraft Analytics

IT Metrics Specialist | Business Intelligence Applications for IT

Direct - 678-438-7244 |  <http://www.northcraftanalytics.com/> 
http://www.northcraftanalytics.com

Main - (678) 664-ITSM

 <http://www.linkedin.com/in/leecullom>  <http://twitter.com/#!/NorthcraftIT> 

What is Northcraft Analytics?  <http://www.youtube.com/watch?v=SRNyPNK_HJc> 
Find out in 87 Seconds.  

 

 

THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, 
CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND 
NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If 
such an agreement is in place).

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 20, 2015 5:49 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Yup, I am interested.

 

Jason

 

On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock mailto:rwestbr...@24hourfit.com> > wrote:

** 

It has been many years since I met other local Remedy developers (besides Jason 
Miller), is there any interest out there in an SDRUG meeting? I will have to 
check into whether I can use one of our meeting rooms to host at our Carlsbad 
office or not; since I don’t know anyone else is welcome to volunteer to host. 
If there is enough interest maybe we can get back to quarterly (or maybe 
semiannual) meetings to keep in touch.

 

Cheers,

Rick

 

_

Rick Westbrock
AppOps Engineer | IT Department
24 Hour Fitness USA, Inc.


 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Any interest in a San Diego RUG meeting?

[Jeff Lockemy]

Good Morning,

 

If anyone is interested in taking the lead and coordinating a SDRUG meeting, I 
will gladly share all of the information that I have from the past meetings.  
It wasn’t hard, it just took a little bit of time and coordination.

 

Cheers,

Jeff

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, February 23, 2015 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Thanks Lee. I neglected to ask in my initial query what people might want to 
see on the agenda other than general networking with other local Remedy 
developers or administrators. I know in the past we used to have a vendor 
presentation and the open it up for general discussion. I also know there are 
quite a few locals who don’t post here much but might be reading so if anyone 
wants to respond directly to me off-list that is fine, too. Anyone within easy 
travel distance is welcome, it’s not intended to be exclusive to San Diegans.

 

-Rick

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Monday, February 23, 2015 5:47 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

If you need a sponsor, let us know.  We have a new customer in the area that 
might be able to present if you’re in need.

 

Sincerely,

 

Lee

 

Lee Cullom | President |  Northcraft Analytics

IT Metrics Specialist | Business Intelligence Applications for IT

Direct - 678-438-7244 |  <http://www.northcraftanalytics.com/> 
http://www.northcraftanalytics.com

Main - (678) 664-ITSM

 <http://www.linkedin.com/in/leecullom>  <http://twitter.com/#!/NorthcraftIT> 

What is Northcraft Analytics?  <http://www.youtube.com/watch?v=SRNyPNK_HJc> 
Find out in 87 Seconds.  

 

 

THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, 
CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND 
NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If 
such an agreement is in place).

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 20, 2015 5:49 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Yup, I am interested.

 

Jason

 

On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock mailto:rwestbr...@24hourfit.com> > wrote:

** 

It has been many years since I met other local Remedy developers (besides Jason 
Miller), is there any interest out there in an SDRUG meeting? I will have to 
check into whether I can use one of our meeting rooms to host at our Carlsbad 
office or not; since I don’t know anyone else is welcome to volunteer to host. 
If there is enough interest maybe we can get back to quarterly (or maybe 
semiannual) meetings to keep in touch.

 

Cheers,

Rick

 

_

Rick Westbrock
AppOps Engineer | IT Department
24 Hour Fitness USA, Inc.


 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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BMC Software has Rebranded

[Jeff Lockemy]

Good Morning,

BMC Software is rebranding and is now just BMC, with a new logo and color
scheme.  Check out their new website.  I know they are doing some
restructuring and refocusing within their product lines too.  I am sure more
news will follow.

Cheers,
Jeff

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Re: Target Attack and BMC Software ITSM?

[Jeff Lockemy]

Totally...  It would be nice if they were a little more specific in the
articles.  My stress level went up for a bit.  LOL

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 30, 2014 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?

I read the article and clicked on the link to the Krebs on security site.
Based on that site, which may or may not be correct, it's saying that the
potential BMC product is BMC Performance Assurance Agent.  Since this isn't
a part of Remedy I really have no idea how it works and if there is a back
door or if it was installed and they forgot to change a default password.

In any case, it's not Remedy, so that's a good thing.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy
Sent: Thursday, January 30, 2014 7:23 AM
To: arslist@ARSLIST.ORG
Subject: OT: Target Attack and BMC Software ITSM?

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed
to the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.


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Private and confidential as detailed here:
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access
the link, please e-mail sender.


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Re: OT: Target Attack and BMC Software ITSM?

[Jeff Lockemy]

It looks like it wasn't Remedy at least, it was "Performance Assurance for
Microsoft Servers" (see below).  But good to know if anyone is using this in
their environment.

That “Best1_user” account name seems an odd one for the attackers to have
picked at random, but there is a better explanation: That username is the
same one that gets installed with an IT management software suite called
Performance Assurance for Microsoft Servers. This product, according to its
maker — Houston, Texas base BMC Software — includes administrator-level user
account called “Best1_user.”

Jeff

-Original Message-
From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, January 30, 2014 8:23 AM
To: 'arslist@arslist.org'
Subject: OT: Target Attack and BMC Software ITSM?

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed
to the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.

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OT: Target Attack and BMC Software ITSM?

[Jeff Lockemy]

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed
to the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.

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OT: Developers Looking for Projects in California

[Jeff Lockemy (QMX Support Services)]

Good Morning,

 

I have a few colleagues in the San Diego metropolitan area that are looking
for work in the region.  Temporary, permanent, consulting, full time, part
time, doesn't matter.  If you know of anyone looking for a Remedy
development resource in San Diego, Orange County, etc. please email me off
the list.

 

Thanks,

Jeff

 

 

 

 

 

 


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Mid-Tier SP4 reports running out of memory

[Jeff Aalto]

Has anyone experienced an issue with reports after upgrading to MT SP4?  For 
some reason certain reports are causing the Tomcat process to consistantly 
consume large CPU which makes the system unavailable.  If I let it run its 
course eventually it stops, but I see the following the report engine log.

Oct 29, 2012 4:21:32 PM org.eclipse.birt.report.engine.api.impl.RenderTask 
__AW_render
SEVERE: An OutOfMemory error happened while running the report.

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Re: Cleaning Special Characters from a Character Field

[Jeff Lockemy (QMX Support Services)]

Thank you Axton!  We'll give it a go.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, May 16, 2012 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field

 

** Here is a very simple Java plugin to get you started (38 lines of code).
The plugin accepts 2 parameters; a regex and a value, and returns true/false
on whether the string conforms to the regex.  You can extend or modify this
to perform a conversion instead of doing a comparison.

 

import java.util.ArrayList;

import java.util.List;

import java.util.regex.Matcher;

import java.util.regex.Pattern;

import java.util.regex.PatternSyntaxException;

import com.bmc.arsys.api.ARException;

import com.bmc.arsys.api.Value;

import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPlugin;

import com.bmc.arsys.pluginsvr.plugins.ARPluginContext;

public class Regex extends ARFilterAPIPlugin {

/**

* @param context ARPluginContext provided by the plugin server.

* @param arg1 Input parameters:

*  1 - Regular Expression
conforming to java.util.regex

*  2 - String to evaluate

* @return Boolean, does the string conform to the regular
expression

*  0 - False

*  1 - True

* @see java.util.regex.Pattern

* @exception ARException handled by plugin server

* @since 1.0

*/

public List filterAPICall(ARPluginContext context,
List arg1)

throws ARException {

// Create List of Values to hold response

List results = new ArrayList();

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
"Regex Plugin Called with parameters:" + arg1.get(0).getValue());

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO, "
Pattern: " + arg1.get(0).getValue());

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO, "
Value:   " + arg1.get(1).getValue());

// set up the pattern

Pattern pattern = null;

try {

pattern =
Pattern.compile(arg1.get(0).getValue().toString());

} catch (PatternSyntaxException e) {

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
"PatternSyntaxException at " + e.getIndex());

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
"Pattern: " + e.getPattern());

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
"Description: " + e.getDescription());

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
"Message: " + e.getMessage());

throw e;

}

// set up the value

Matcher value =
pattern.matcher(arg1.get(1).getValue().toString());

// test the value against the pattern and get the
result

boolean b = value.matches();

int result = 0;

if (b == false)

result = 0;

if (b == true)

result = 1;

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO, "
Result:   " + result);

results.add(new Value(result));

return results;

}

}

 

 

 

On Wed, May 16, 2012 at 2:10 PM, Jeff Lockemy (QMX Support Services)
 wrote:

** 

Thanks for the input guys.   

 

In reference to Axton's suggestion - I'm certainly not a Java guy, but might
be able to find some internal resources to tap into on that front.  In the
meantime, Jason's suggestion of a VB or batch file script might be good
quick and dirty solution to buy us more time to implement something more
elegant.  Thanks again!

 

Cheers,

Jeff

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, May 16, 2012 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a C

Re: Cleaning Special Characters from a Character Field

[Jeff Lockemy (QMX Support Services)]

Thanks for the input guys.   

 

In reference to Axton's suggestion - I'm certainly not a Java guy, but might
be able to find some internal resources to tap into on that front.  In the
meantime, Jason's suggestion of a VB or batch file script might be good
quick and dirty solution to buy us more time to implement something more
elegant.  Thanks again!

 

Cheers,

Jeff

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, May 16, 2012 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field

 

** I agree.  I haven't had a chance to write a plugin yet but we have a few
cases where we built DB functions or server side scripts (.vbs, .bat) that
we call from a Filter using Direct SQL or Run Process.  It isn't as elegant
as what Axton describes but is more or less the same concept; off load the
works to an external process on the server to do the work and give the
result back to Remedy.

 

Jason

On Wed, May 16, 2012 at 11:41 AM, Axton  wrote:

** I would not use client side technologies for data validation or
sanitization; at some point someone or something will bypass it (api, web
service, import, workflow, etc.).  I wrote a Java plugin that uses the java
regex capabilities to do something similar.  It relatively simple to write
and you can pass the regex parameters to the plugin; just figure out what
you want to give to the plugin and what you want to get back, then fill in
the blanks with the Java.

 

http://docs.oracle.com/javase/tutorial/essential/regex/ 

http://docs.oracle.com/javase/6/docs/api/java/util/regex/Pattern.html 

http://docs.oracle.com/javase/6/docs/api/java/util/regex/Matcher.html 

The following classes should have all you need:

java.util.regex.Pattern

java.util.regex.Matcher

 

Axton Grams

 

On Wed, May 16, 2012 at 11:49 AM, Jeff Lockemy (QMX Support Services)
 wrote:

** 

Good Day Listers,

I've been going round and round on this and I hope that someone has some
suggestions.

I need to strip out special/non-standard characters in a character field
before passing it to a web service.  I was thinking that running some
JavaScript when the user submits the contents via the Mid-Tier might be a
decent approach.  Not really knowing JavaScript, I dug around and found a
"removeSpecialChars" function on the web that I was trying to adapt, but I
haven't had much luck.

Based on examples that I found on the ARSList and BMC Community, I put the
function in the Web Footer Content of the form:





function removeSpecialChars(strVal)

{

strVal = strVal.replace(/[^A-Za-z 0-9
\.,\?""!#\$%\^&\*\(\)-_=\+;:<>\/\\\|\}\{\[\]`~]*/g, '') ;

}



 





 

Then I tried several different Active Link Run Process commands to run the
function on submit or modify:

javascript:window.F(536870913).S(removeSpecialChars($Character Field$));

javascript:window.F(536870913).S(new CharType(removeSpecialChars
("arid536870913").value));

However, when I submit or modify the field contents, I always get the
following error:

Caught exception: Object doesn't support property or method 'hasMessages'

Now I'm wondering if JavaScript is really the best way to approach this.  If
JavaScript is a good approach, then can anyone see what I am doing wrong
here?  If it isn't, any suggestions of a better way?

Thanks in advance.

Respectfully,

Jeff

 

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

 

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Re: any experience or suggestions regarding improving performance of web client experience

[Jeff Jackson]

I guess I should have specified that we are running on Itanium HP-UX systems. 
Thanks to everyone for the feedback.

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Re: any experience or suggestions regarding improving performance of web client experience

[Jeff Jackson]

We are working on performance and tuning of our ITSM 7.6.03 implementation and 
am wondering if someone could point me in the right direction for the BMC bench 
mark document mentioned above. I have checked their knowledge base as well as 
the documentation for ITSM 7.6.03 and do not see it available for download. We 
would love to have this document to compare our system against.

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Incident Management Console/Incident Ownership Process

[Jeff]

We are deploying ITSM 7.6.03 and primarily setting up the Incident Management 
module.

 
One functionality that is new to us is the Incident Ownership process.  We have 
the assignment part working well, however, would like to tweak the incident 
ownership process if possible.

 
Our primary service desks are set as the Help Desk tier, so they are the owners 
of everything that they create and save internally or anything that they create 
and assign to other support groups.  All other support groups are set as Tier 1 
and whenever they create a case and assign it to another Tier 1 group, the 
originating group becomes the incident owner.  We are looking for 1 of 2 
solutions.

 
1. We would prefer that instead of the originating group becoming the incident 
owner, the assigned group would become the incident owner. I'm not sure if this 
is possible or not.  If so, is there a place that this can be configured or a 
certain tier that can be used (ie, going from a Tier 3 group to a Tier 2 group).

 
2. If this is not possible, is there a place to configure the view in the 
incident console so that it only shows cases that your groups as the assignee 
for and not groups you are just the owner of? In the application preferences, 
there is a spot to configure the overview console to have a Role of Assignee, 
Owner, and Assignee and/or Owner. That does what we want, but only does it for 
the Overview console. Is there a place to change this for the Incident Console?

 

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UPDATE RE COMP FOR SPRINGFIELD VA DEVELOPER POSITIONS

[Jeff Glaser]

Thanks to specific critique by a group member, I have been able to get the comp 
for the slots raised to upto $145K as a 1099.

CORRECTED INFORMATION RE TWO POSITIONS >> DHS Project Springfield, VA

[Jeff Glaser]

Please accept my apologies for the typo in the prior mailing of this posting.  

Corrected COPY


Following are the specifics for the two positions I am seeking to fill:

POSITION I:

The Transportation Security Administration (TSA) Office of Security
Technology (OST) safeguards the Nation’s transportation systems by
providing efficient and effective security technology solutions through
applied research, development, operational testing, deployment, and life
cycle management to provide the free movement of people and commerce. OST
strives to identify, integrate, evaluate, and maintain security technology
equipment while maintaining a high level of flexibility, adaptability and
responsibility. TSA currently provides life-cycle management for over
18,000 individual pieces of Transportation Security Equipment (TSE) at over
450 locations, requiring constant security patching, software updates, and
bug fix releases. OST manages, authorizes, and implements the software and
hardware changes to TSE as required. Timely patching and system upgrades
are required to keep equipment working at peak operational levels for the
detection of threats at airports.

TSA intends to configure a government owned, contractor operated instance
of BMC Remedy IT Service Management Suite to use as a Service Management
Application (SMA) for the OST. The development will include integration
with the Security Technology Integrated Program (STIP) Enterprise Manager
(EM) for monitoring of changes to security equipment including location
updates, TSE software updates, STIP software updates, and other
Configuration Items. Additionally, the contractor shall be responsible for
integrating with the Maintenance Ticketing Application (MTA) to monitor for
similar changes in equipment location and software versions. Changes shall
be identified and routed through the system to provide proper approvals and
implementation on OST systems.

SMA will become the central repository of configuration items and location
information for all Transportation Security Equipment (TSE) managed by OST.
This will provide TSA data retention, facilitate configuration data
consistency and reporting, and allow TSA to build interfaces to other
agency systems as appropriate. The OST Configuration Management process
will be streamlined in conjunction with the deployment of this tool in
order for TSA to manage a greater number of configuration changes,
oversight of equipment deployed to the field, sustain high-levels of
service, and maintain the DHS and TSA security standards. TSA intends to
utilize a Commercial Off-The-Shelf (COTS) solution configured for use by
OST as the underlying solution for SMA. This position will be filled as a W-2 
or 1099 Independent Contractor working for NEWGEN TECHNOLOGIES.

In addition to the above activity, I AM LOOKING TO FILL A SECOND POSITION:

Minimum 4 years of experience architecting, implementing, developing and
integrating BMC Remedy solutions. Hands on experience with the 7.5 version
of the BMC Remedy atrium products as a programmer. Must be experienced with
WebServices development in Remedy as well consuming WebServices required
for integrating with external systems. Hands-on experience deploying,
configuring, and integrating the following ITSM modules: Incident, Service
Catalog, Release Management. Hands-on experience with multi-tenancy.
Hands-on experience with Remedy performance tuning/performance
optimization. Hands-on experience establishing basic integrations between
event management/monitoring solutions and BMC Remedy for the purpose of
auto-generation of Incidents, Work Orders, and/or Requests for Change
(RFCs). TIBCO experience a plus. THIS POSITION WILL ALSO BE FILLED AS A W-2 
EMPLOYEE OR 1099 INDEPENDENT CONTRACTOR WORKING FOR NEWGEN TECHNOLOGIES. 

IF INTERESTED RUSH RESUMES TO ME AT j...@newgentechnologies.com

Referrals also appreciated

Sincerely,

Jeff Glaser

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TWO REMEDY OPPORTUNITIES ON DEPT OF HOMELAND SECURITY PROJECTS -SPRINGFIELD, VA

[Jeff Glaser]

Following are the specifics for the two positions I am seeking to fill:

POSITION I:

The Transportation Security Administration (TSA) Office of Security
Technology (OST) safeguards the Nation’s transportation systems by
providing efficient and effective security technology solutions through
applied research, development, operational testing, deployment, and life
cycle management to provide the free movement of people and commerce. OST
strives to identify, integrate, evaluate, and maintain security technology
equipment while maintaining a high level of flexibility, adaptability and
responsibility. TSA currently provides life-cycle management for over
18,000 individual pieces of Transportation Security Equipment (TSE) at over
450 locations, requiring constant security patching, software updates, and
bug fix releases. OST manages, authorizes, and implements the software and
hardware changes to TSE as required. Timely patching and system upgrades
are required to keep equipment working at peak operational levels for the
detection of threats at airports.

TSA intends to configure a government owned, contractor operated instance
of BMC Remedy IT Service Management Suite to use as a Service Management
Application (SMA) for the OST. The development will include integration
with the Security Technology Integrated Program (STIP) Enterprise Manager
(EM) for monitoring of changes to security equipment including location
updates, TSE software updates, STIP software updates, and other
Configuration Items. Additionally, the contractor shall be responsible for
integrating with the Maintenance Ticketing Application (MTA) to monitor for
similar changes in equipment location and software versions. Changes shall
be identified and routed through the system to provide proper approvals and
implementation on OST systems.

SMA will become the central repository of configuration items and location
information for all Transportation Security Equipment (TSE) managed by OST.
This will provide TSA data retention, facilitate configuration data
consistency and reporting, and allow TSA to build interfaces to other
agency systems as appropriate. The OST Configuration Management process
will be streamlined in conjunction with the deployment of this tool in
order for TSA to manage a greater number of configuration changes,
oversight of equipment deployed to the field, sustain high-levels of
service, and maintain the DHS and TSA security standards. TSA intends to
utilize a Commercial Off-The-Shelf (COTS) solution configured for use by
OST as the underlying solution for SMA. This position will be filled as a W-2 
or 1099 Independent Contractor working for NEWGEN TECHNOLOGIES.

In addition to the above activity, I AM LOOKING TO FILL A SECOND POSITION:

Minimum 4 years of experience architecting, implementing, developing and
integrating BMC Remedy solutions. Hands on experience with the 7.5 version
of the BMC Remedy atrium products as a programmer. Must be experienced with
WebServices development in Remedy as well consuming WebServices required
for integrating with external systems. Hands-on experience deploying,
configuring, and integrating the following ITSM modules: Incident, Service
Catalog, Release Management. Hands-on experience with multi-tenancy.
Hands-on experience with Remedy performance tuning/performance
optimization. Hands-on experience establishing basic integrations between
event management/monitoring solutions and BMC Remedy for the purpose of
auto-generation of Incidents, Work Orders, and/or Requests for Change
(RFCs). TIBCO experience a plus. THIS POSITION WILL ALSO BE FILLED AS A W-2 
EMPLOYEE OR 1099 INDEPENDENT CONTRACTOR WORKING FOR NEWGEN TECHNOLOGIES. 

IF INTERESTED RUSH RESUMES TO ME AT j...@newgentechnologiies.com

Referrals also appreciated

Sincerely,

Jeff Glaser

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UPDATE RE "URGENT NEED--REMEDY DEVELOPER (US CITIZEN) SPRINGIELD, VA

[Jeff Glaser]

THE COMP STARTS AT APPROX $120K W-2

there is an additional position which will be distributed soon.\\

Thanks

Jeff Glaser

703-597-7167

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I am seeking a very skilled Remedy Developer with ITIL Certification to work on 
a long-term project for one of the nation's key security organizations. MUST BE 
US CITIZEN, preferably with active DoD or DHS or FBI security clearance.
Position is local (Springfield, VA) and can be W-2 employee or 1099 consultant 
to NEWGEN TECHNOLOGIES, Inc.
Compensation will be aggressive for right person.
The client has asked us to find someone who has skills parallel to another 
developer they have borrowed to work on the on the project (exert from old 
resume): until we find the right person:

I.e.,
* Install, setup, configure and implement enterprise management 
solutions with BMC products. Installed ARS Remedy v7.x and v6.3. 
* Configured ITSM 7.x (Incident/Problem, Change, Asset, SLM), CMDB 1.1, 
2.0, 2.1, Reconciliation Engine, DSL (Definitive Software Library, EIE 7, BMC 
Foundation Discovery/Topology Discovery, Service Impact Manager/Business 
Enterprise Manager, DSO(Distributed Server Option) and BMC Config Mgmt( 
formerly Marimba). 
* Configures Patch Manager, Application Packager, Report Center, 
Deployment Manager, Policy Manager, and Real VNC. Conducts business process 
workshops with customers. 
* Defined and Created Configurable Items(CI’s), Defined abstract, 
regular, relationship and categorization classes, Created attributes and 
datasets, Registered the datasets, Setup and ran recon jobs, Created and 
developed federated data links, customized the CDM(Common Data Model), Created 
groups and roles within the CMDB, Created web services, Defined CMDB consumers 
and providers, Created graphical representations of business services using the 
Service Model Editor 7.0, and Defined the cardinality of classes and 
subclasses. 
* Install the BMC Topology Discovery/Foundation Discovery, BMC 
Configuration Mgmt(Marimba), BMC BEM/SIM, Asset Mgmt, BMC Patrol interface with 
the CMDB. Developed workflow with ARS Objects(Active links, Filters, 
Escalations, Menus), Created Webservices using SOAP and XML pages, Installed 
Mid-Tier
Position calls for self-starter, preferably ITIL CERTIFIED and BMC Remedy 
Certified. PLEASE SEND RESUMES AND QUESTIONS TO ME AT 
NEW EMAIL ADDRESS: j...@newgentechnologies.com
 
Also, no third parties, recruiters or VISA applicants
 
Many thanks. If the location or timing is not right for you, please refer any 
associates who you feel could do the job. 
 
Sincerely,
 
Jeff Glaser
703-597-7167

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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"--- End Message ---

URGENT NEED--REMEDY DEVELOPER (US CITIZEN) SPRINGIELD, VA

[Jeff Glaser]

I am seeking a very skilled Remedy Developer with ITIL Certification to work on 
a long-term project for one of the nation's key security organizations. MUST BE 
US CITIZEN, preferably with active DoD or DHS or FBI security clearance.
Position is local (Springfield, VA) and can be W-2 employee or 1099 consultant 
to NEWGEN TECHNOLOGIES, Inc.
Compensation will be aggressive for right person.
The client has asked us to find someone who has skills parallel to another 
developer they have borrowed to work on the on the project (exert from old 
resume): until we find the right person:

I.e.,
* Install, setup, configure and implement enterprise management 
solutions with BMC products. Installed ARS Remedy v7.x and v6.3. 
* Configured ITSM 7.x (Incident/Problem, Change, Asset, SLM), CMDB 1.1, 
2.0, 2.1, Reconciliation Engine, DSL (Definitive Software Library, EIE 7, BMC 
Foundation Discovery/Topology Discovery, Service Impact Manager/Business 
Enterprise Manager, DSO(Distributed Server Option) and BMC Config Mgmt( 
formerly Marimba). 
* Configures Patch Manager, Application Packager, Report Center, 
Deployment Manager, Policy Manager, and Real VNC. Conducts business process 
workshops with customers. 
* Defined and Created Configurable Items(CI’s), Defined abstract, 
regular, relationship and categorization classes, Created attributes and 
datasets, Registered the datasets, Setup and ran recon jobs, Created and 
developed federated data links, customized the CDM(Common Data Model), Created 
groups and roles within the CMDB, Created web services, Defined CMDB consumers 
and providers, Created graphical representations of business services using the 
Service Model Editor 7.0, and Defined the cardinality of classes and 
subclasses. 
* Install the BMC Topology Discovery/Foundation Discovery, BMC 
Configuration Mgmt(Marimba), BMC BEM/SIM, Asset Mgmt, BMC Patrol interface with 
the CMDB. Developed workflow with ARS Objects(Active links, Filters, 
Escalations, Menus), Created Webservices using SOAP and XML pages, Installed 
Mid-Tier
Position calls for self-starter, preferably ITIL CERTIFIED and BMC Remedy 
Certified. PLEASE SEND RESUMES AND QUESTIONS TO ME AT 
NEW EMAIL ADDRESS: j...@newgentechnologies.com
 
Also, no third parties, recruiters or VISA applicants
 
Many thanks. If the location or timing is not right for you, please refer any 
associates who you feel could do the job. 
 
Sincerely,
 
Jeff Glaser
703-597-7167

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JOB: Remedy Developers and Consultants Needed Immediately (San Diego, United States, Bahrain)

[Jeff Lockemy (QMX Support Services)]

QMX Support Services has an immediate need for Remedy Developers and
Consultants to join our rapidly expanding team, including an ITSM project to
install and configure BMC Remedy Service Request Management (SRM) at a DoD
site in San Diego.

 

QMX is a certified BMC Alliance Consulting Partner.  Our customer base spans
both the private and public sectors, and includes multiple branches of the
United States Department of Defense (DoD), Department of Energy (DoE), State
and Local Governments and Higher Education.

 

Many of our engagements require a government security clearance, and
candidates that already possess one are preferred.  However, we also welcome
candidates that meet the eligibility requirements for one (must be US
Citizen and be able to pass a background check).  For information on the
security clearance process, visit:
http://www.clearancejobs.com/security_clearance_faq.pdf

 

If you are interested in learning more about this opportunity, or others
with QMX, please contact:

 

Mike Gauche

mgau...@qmxs.com

703-549-3690

 

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: Description: Description: Description: Description:
Description: cid:image001.jpg@01CAE5F1.42BBE690

  www.qmxs.com

 

 

 

 


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JOB: Full-Time Remedy Developer in San Diego, CA

[Jeff Lockemy (QMX Support Services)]

Good afternoon,

 

QMX has an immediate need to add an experienced Remedy Developer to our
rapidly growing team, supporting the United States Navy, Space and Naval
Warfare Systems Command in San Diego, California.  For this project,
candidates must be a U.S. citizen, and either already have a Secret U.S.
Government Security Clearance or be able to qualify for one (with a
background check).

 

This is a great opportunity to build experience, since this position will be
working with both out-of-the-box ITSM and custom AR System applications,
including release 7.6.4.  This project utilizes all of the ITSM modules
(Incident, Problem, Change, Asset, CMDB, SLM, SRM, Knowledge, Analytics,
Dashboards, etc), and is pursuing the use of advanced BMC and supporting
technologies (discovery, mobility, etc).

 

QMX is a certified BMC Alliance Consulting Partner.  We specialize in
government contracts, as well as commercial.  You could be working with a
group of experienced consultants who have successfully completed over 500
projects, most of whom have more than 10 years of experience with the BMC
Remedy product line.

 

If you are interested in learning more about this opportunity, please email
me directly.

 

Respectfully,

Jeff

 

 

 


Jeff Lockemy

Lead Engineer, Navy Distance Support

Project Manager, Solution Architect


 <mailto:jlock...@qmxs.com> jlock...@qmxs.com

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: cid:image001.jpg@01CAE5F1.42BBE690

 <http://www.qmxs.com/> www.qmxs.com

 

 

 

This email and any attachments to it may be confidential and are intended
solely for the use of the individual to whom it is addressed.  Any views or
opinions expressed are solely those of the author and do not necessarily
represent those of QMX.  If you are not the intended recipient of this
email, you must neither take any action based upon its contents, nor copy or
show it to anyone.  Please contact the sender if you believe you have
received this email in error.

 

 


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JOB: Employment Opportunity with QMX Support Services (San Diego)

[Jeff Lockemy (QMX Support Services)]

 

QMX Support Services is looking for an experienced Remedy Developers and
Consultants to join our rapidly growing team.

 

We have an immediate need for an ITSM Service Desk project, tying four
Service Desks together in 4 separate locations; two in the United States and
two in Southeast Asia.  For this project, candidates must be U.S. citizens,
and either already have a Secret U.S. Government Security Clearance or be
able to qualify for one with a background check.

 

QMX is a certified BMC Alliance Consulting Partner.  We specialize in
government contracts, as well as commercial.  You could be working with a
group of experienced consultants who have successfully completed over 500
projects, most of whom have more than 10 years of experience with the BMC
Remedy product line.

 

If you are interested in learning more about QMX and our opportunities,
please contact:

 

Mike Gauche

mgau...@qmxs.com

703-549-3690

 

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: Description: Description: cid:image001.jpg@01CAE5F1.42BBE690

  www.qmxs.com

 


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OFF-TOPIC: URGENT NEED Mid-level Remedy Resource -Boulder, Colorado

[Jeff Glaser]

This is a funded position and is open ended--on going  (long term) work 
-Federal  Agencies TARGET START DATE: ASAP

PLEASE NOTE: Candidates submitted must be US Citizens able to obtain or possess 
a US Government security clearance
 
DESCRIPTION OF PROJECT AND TASKS:
 
Job Description: 
Responsible for delivering customized tool solutions to customers in response 
to complex business requirements.  Provide technical leadership (based on 
in-depth BMC Remedy and other technical knowledge) in the analysis, definition, 
design, development, configuration, construction, implementation, and 
integration of these solutions.   Install, configure, and integrate with DB2, 
MSSQL, and Tivoli software.  Manage all 3rd party bridges in/out of the BMC 
Remedy system.  Install/configure new BMC Remedy releases and patches for ARS 
and ITSM applications
 
Desired Experience/Education: 
· 3-5 years experience working in AIX and Windows environments.
· At least 5 years working with BMC Remedy.
· Experience with Crystal Reports.
 
Required Skills: 

· BMC Remedy ARS (Version 7.x, 7.5 preferred)
· BMC Remedy ITSM (Version 7.x, 7.5 preferred)
· BMC Remedy CMDB
· BMC Remedy Service Request Management
· BMC Remedy Knowledge Management


Desired Skills: 

· Experience in an AIX/DB2
· Experience in Windows/MSSQL environments
· Experience providing support for the implementation, troubleshooting 
and maintenance of BMC Remedy ITSM software suite.
· Experienced with BMC Remedy customization, data, and forms, importing 
data into Remedy and creating and maintaining the Knowledge Management database.
· Prior experience creating Computer Based Training (CBT) for BMC 
Remedy and performing BMC Remedy training is desirable. Candidate must also be 
able to obtain federal secret level security clearance.


Desired Certifications: *  ITIL V3 Foundation CertificationF
*  BMC Remedy Certification (various)
Primary Job Duties: 

 
· Job Duty 1 (30%) – Install, configure, patch and support BMC Remedy 
ITSM Suite 7.5.
· Job Duty 2 (30%) – Develop detailed specifications necessary to 
achieve the desired technical solution, including architectural details, coding 
and scripting the tools to be used.
· Job Duty 3 (20%) - Analyze customer’s needs to determine the 
technical solutions that will best meet those needs, including gathering and 
reviewing detailed technical and non-technical requirements.
· Job Duty 4 (10%) – Design the overall architecture of unique tools 
solutions for customers and integrating all of the unique requirements into one 
comprehensive solution.
·Job Duty 5 (10%) – Develop, test, maintain & support Remedy 
customizations to improve service delivery, customer needs or productivity 
improvements

If interested and willing to make a positive career change, please rush resume 
to me, with target salary and statement that I and my employer (NewGen 
Technologies Inc.) are authorized to present you exclusively for this position. 
Also, and importantly, if you have a US Government Clearance, please specify 
date issued or when last updated), Issuing Agency, type of clearance.

This position can be W-2 with benefits or 1099.  (There are NO dollars provided 
for relocation or per diem)


Looking forward to hearing from you,  

Sincerely,

Jeff Glaser
      VP Recruiting
      NewGen Technologies
      703-729-3382
 j...@newgentechnologies.com


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6 Month Contract Position - Remedy Admin

[Jeff Friess]

6 Month contract position in Columbus, OH.  Contact me if you have any
interest or refer somebody who might.

. 3 to 5 years experience as a Remedy 7.X or above Systems Administrator
working in a
Windows server environment and Oracle database.
. 3 to 5 years experience in administration of Remedy 7.X Incident
Management
. 3 to 5 years experience in administration of Remedy 7.X Problem Management
. 3 to 5 years experience in administration of Remedy 7.X Change Management
. 3 to 5 years experience in administration of Remedy 7.X Asset Management
. 3 to 5 years experience in administration of Remedy 7.X SRM
. 1 year experience in Remedy 7.5 Knowledge Management Administration
. 1 Year experience in Remedy 7.5 SLA Administration

Thank you,
Jeff Friess

HR Manager
Logic Soft, Inc.
(Office) 614-884-5544 x116  
(Fax) 614-884-5540

jeff.fri...@logicsoftusa.com
www.logicsoftusa.com
*MBE Certfied #18823 / *STS #: 534247 / GSA #: 35F-0030W

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohan Panchangmath
Sent: Thursday, February 24, 2011 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: R: Re: Strange Error (ARERR 326) on registration ticket.

Hi

Check if the users have both restricted access and general access in the
user form record. If it is there and still not working, then again uncheck
and recheck the restricted access and general access chk box in the Ctm
people form. It worked for us for a similar error.

Thanks
Mohan

Sent from my iPhone

On Feb 23, 2011, at 12:24 PM, "team.rem...@libero.it"
 wrote:

> Hi,
> I'm sorry but the user has the correct permissions (I checked CTM: People 
> Permission Group). this is really to funny! Do you have any good ideas?
Thanks 
> again ...
> Peter
> 
>> Messaggio originale
>> Da: dkell...@javasystemsolutions.com
>> Data: 23-feb-2011 17.27
>> A: 
>> Ogg: Re: Strange Error  (ARERR 326) on registration ticket.
>> 
>> Hi,
>> 
>> I have had something like this before. Look in CTM:People Permission
Group (I 
> think) for the login name and see that the user has General Access as one
of 
> its application permissions.
>> 
>> Kind regards
>> Danny
>> 
>> Single Sign On (SSO) for BMC Remedy AR System and ITSM
>> http://www.javasystemsolutions.com/jss/ssoplugin
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.
> ORG] On Behalf Of team.rem...@libero.it
>> Sent: 23 February 2011 16:20
>> To: arslist@ARSLIST.ORG
>> Subject: Strange Error (ARERR 326) on registration ticket.
>> 
>> Hello everyone,
>> I try to register a ticket on service desk 7.1 got the following message:
>> 
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326)
>> 
>> What happens? I tried everything but nothing to do, it's a fix license
user 
>> (such as all Users present on the system) and User Incident and Asset
viewer.
>> 
>> Can you help? Thanks in advance.
>> Peter
>> 
> 
>>

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>> 
> 
>>

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>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>> 
> 
>

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JOB: Employment Opportunities with QMX Support Services (U.S. and Southeast Asia)

[Jeff Lockemy (QMX Support Services)]

 

QMX Support Services is looking for experienced Remedy Developers and
Consultants to join our rapidly growing team.

 

We have an immediate need for an ITSM Service Desk project, tying four
Service Desks together in 4 separate locations; two in the United States and
two in Southeast Asia.  For this project, candidates must be U.S. citizens,
and either already have a Secret U.S. Government Security Clearance or be
able to qualify for one with a background check.

 

QMX is a certified BMC Alliance Consulting Partner.  We specialize in
government contracts, as well as commercial.  You could be working with a
group of experienced consultants who have successfully completed over 500
projects, most of whom have more than 10 years of experience with the BMC
Remedy product line.

 

If you are interested in learning more about QMX and our opportunities,
please contact:

 

Mike Gauche

mgau...@qmxs.com

703-549-3690

 

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: Description: cid:image001.jpg@01CAE5F1.42BBE690

  www.qmxs.com

 


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<>

[no subject]

[Jeff Warren]

http://midaqidi.110mb.com/topepeqe.html
Mus tBeA bleToMa nageAS uppor tGr oup


  

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Re: Current Stable Tomcat/Java Versions/Settings

[Maher, Jeff]

Is there any way to get a copy of this document for us poor souls that can't 
convince our employers that a trip to Las Vegas is 100% business related? 
(hint: can we have it somewhere else please so I can finally go again?)

Thanks,
Jeff


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Tuesday, November 30, 2010 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Current Stable Tomcat/Java Versions/Settings

** AFAIK such a document did not exist until recently.  WWRUG attendees 
received a BMC draft white paper entitled "Fine-Tuning the Mid-Tier and the Web 
Infrastructure for Performance".   Not only are there setting recommendations 
but a lot of good information about web apps, architecture and protocols in 
general.

Right off when browsing it for the first time I realized that we had made some 
poor assumptions regarding TC settings in the past.  Our first exposure to TC 
was also with MT and RKM and we are by no means TC experts.

I did a quick check on the support site and was not able to find it.

David Easter, do you know if this document is (or going to be) available on 
Support Central?

Thanks,
Jason
On Tue, Nov 30, 2010 at 4:41 PM, Craig Carter 
mailto:craig.car...@arpc.denver.af.mil>> wrote:
David,

Is there a good document that explains in detail how to configure Tomcat for 
the midtier when installed separately?  The reason I'm asking is one of my guys 
submitted a ticket to the BMC/Remedy help desk asking for one when he couldn't 
find it and was told one does not exist.  I find it hard to believe there isn't 
something that explains how to create the linkage when these are installed 
separately for those of us who are novices with Tomcat.

Regards,

//SIGNED//
Craig Carter
Information Technology Manager, RSP

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Easter, 
David
Sent: Tuesday, November 30, 2010 5:01 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Current Stable Tomcat/Java Versions/Settings

> I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat 
> bundled with mid-tier 7.6.03 refuses to work with OpenSSL.

> The bundled Tomcat version in 7.5 P6 appears to be v5.5.28

Just a reminder that the Tomcat provided with AR System is done so as a 
convenience and is not meant to represent the only version that can be used 
with the Mid-Tier.  The compatibility matrix lists the minimum version 
supported and customers are welcome to use any version at or higher than the 
minimum version.  For example, AR System 7.6.03 supports Tomcat 5.5.28 or 
higher... it is not required that you use version 6.0.18.  In the same way, 
7.5.00 customers are welcome to use a later version of Tomcat if so desired.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


.com ARSlist: "Where the Answers Are"_

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Re: Upgrade AR server to 7.5P007 from 7.01

[Maher, Jeff]

There's no need to upgrade to 7.1 first. We were running the same environment 
and went successfully (and very easily I'll add) from 7.01 to 7.5 by just 
running the installers, with no fixes necessary. Just make sure you start with 
at least the patch 006 installer, and test with dev first of course. The 
installer will convert your existing licenses from the old license file to the 
new internal ones, but be aware if you have more than one network card in the 
server, it may grab the wrong MAC depending on which one is currently flagged 
as primary. In that case just use the upgrade option on the support site and 
purge the license, BMC will generate you a proper one pretty quick.

Jeff



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Tuesday, November 23, 2010 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade AR server to 7.5P007 from 7.01

** Hi,

It seems the upgrading is straightforward, but I want to check with the list 
for sure.
We're planning to do the upgrade our server from AR 7.01 to latest AR 7.5 P007 
for our Remedy homegrown application. There is no CMDB or ITSM suites.

Is it just a mater of running the installer 7.5 P007 on our server, or we have 
to do that in steps, first upgrade server to 7.1,  then 7.5?

Thanks,
AF

AR Server: 7.0.01 Patch 007
Windows 2003
Oracle: 10.2.0.4.0 - 64bit


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Jobs - greater Toronto area - Remedy AR Developers - BMC Software

[Sa, Jeff]

We are looking to fill two Remedy Developer roles in BMC Software's Remedy R&D 
group in our Markham Ontario facility (in the greater Toronto area) and welcome 
your application.   One is for a Senior level developer and the other a Junior 
level developer.   If interested, please forward resumes (ideally in PDF or 
Word format) to jeff...@bmc.com<mailto:jeff...@bmc.com> .


Position Description

Primary responsibilities include designing, implementing, and maintaining 
enterprise business software.
- Work as part of a large, distributed development team to do requirements 
analysis, write design documents, design, develop and test for software 
development projects. Leads the development of complex modules.
- Mentors junior developers on the team
- Develop business applications deployed in large enterprises.
- Excellent opportunity for career growth in a technical role.
- Good knowledge of software design principles is a must.
- Good knowledge of data management techniques and principles

Position Requirements

Strong software design skills required
- Knowledge of IT Service Management domain, ITIL processes
- Knowledge of Remedy ITSM/ AR System is highly desirable.
- Experience developing enterprise business software using Visual Basic, Oracle 
forms, Remedy AR System or similar development tools
- Strong UI skills and experience required
- Development experience in web and XML-based technologies including HTML, 
XHTML, AJAX, CSS, Java servlets, libraries like jQuery, Dojo toolkit is a plus.
- Experience with Windows and Unix platforms
- Ability to work with little supervision as well as being a team player
- Excellent verbal, written, and interpersonal communication skills
- Software development experience with a proven track record and practical 
experience with a full lifecycle software methodology
- Experience with agile and iterative methodologies, such as XP, Scrum or RUP
- Experience with UML and object-oriented architectures.
- BMC Software is an Equal Opportunity Affirmative Action Employer.

Thank You,
____

Jeff Sa
Global Staffing
BMC Software

phone: 781-257-3661
mobile: 339-223-7979

10 Maguire Rd.
Lexington, MA 02421

[cid:image001.jpg@01CB7755.7AB66390]<http://www.bmc.com/bsm>
[cid:image002.gif@01CB7755.7AB66390]<http://www.bmc.com/>




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<><>

Re: User Tool On Win 7 64 Bit

[Maher, Jeff]

Hi Peter, to configure the ODBC driver on 64 bit Win 7 or 2008, you need to run 
the 32 bit ODBC config, there isn't a shortcut to it, you should find it in:

\SysWOW64\odbcad32.exe

Jeff


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Wednesday, August 11, 2010 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool On Win 7 64 Bit

**
I have ARS 7.5 Patch 5 installed on a Windows 7 64 bit platform and everything 
works except for any crystal reports run from the Report Console.
I keep getting this error:

An error occurred while generating the Crystal report: 0x80004003 - Invalid 
pointer (ARERR 1904)

Ive tried several of the embedded reports including the out of box ones and I 
get the same error.
When I tried to edit the AR System ODBC driver I get the error "The setup 
routines for the AR System ODBC Driver ODBC Driver could not be found.  Please 
reinstall the driver."

I had no errors when running the install of the Remedy User 7.5 tool so not 
sure why this component is failing.
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Tuesday, August 10, 2010 9:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool On Win 7 64 Bit

**
Joe,

These will be new PC's installed with Windows 7 os.  The issue is the 64 bit 
and making sure everything works.  I have a personal laptop with Win7 but it's 
32 bit so everything works fine.

Are you able to run Crystal Reports from the user tool?

Do you ever access mid-tier from your 64 bit PC?  How about running Crystal 
Reports from there?

Thanks,
Susan


On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza 
mailto:joe_rem...@yahoo.com>> wrote:
**
Susan,

I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on 
Windows 7, and apart from some of the known issues, I have had no problems with 
using it on Windows 7.

I had never had to use Windows Vista so not sure if the new security model that 
Windows 7 uses is something that Windows Vista introduced as I have graduated 
from using XP straight to Windows 7. So to change some of the configuration 
files (to increase the JVM for Dev Studio and the import tool), you would need 
to change the security settings on the initiation files even if you are logged 
in as an Administrator, before you would be allowed to make that change..

Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not 
work..

Cheers

Joe
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OT- Three positions: ENTERPRISE SERVICES ACTI VE DIRECTORY ENGINEER –DEPLOY TO AFGHANIST AN

[Jeff Glaser]

ENTERPRISE SERVICES ACTIVE DIRECTORY ENGINEER –DEPLOY TO  AFGHANISTAN
 
This is a fully funded project which was just awarded to our client:  If not 
for you, WE WOULD APPRECIATE REFERRALS .
 
  

TOTAL COMPENSATION  $220,000  (Base plus hardship. Does not include possible 
OT) 

Urgent:  DEPLOY 15 September 2010   




REQUIREMENTS: 
-- BS  in Engineering or Computer Science or Mathematics or a related field of 
study and a minimum of 2 years direct experience or a minimum of 4 years  in 
the field. 
-- Must  be certified with an MCSE obtained or renewed within  past 4 years 
-- Must have 2 years experience in the following areas: 
· Microsoft Active Directory 
· Microsoft Group Policy  
 
-- MUST HAVE:  DoD Active Secret Clearance (US Citizen only)  
--  Must comply with DoD 8570.01-M IA Workforce Certification Level  IAT –II , 
within 6-12 months
Desired: 
-  2 years experience with Microsoft ISA Server 
-  Working knowledge of Kerbros and Windows Authentication (2yrs) 
-   Working knowledge of PKI, digital certifications and security tokens 
-   Visual Basic or scripting experience 
-  Knowledge of Microsoft Windows Server Update Services (WSUS) and Systems 
Center Configuration Manager (SCCM) execution. 
If interested rush resume and contact information. Must demonstrate that comply 
or exceed the 'required" skills/experience. Referrals will be rewarded.
Sincerely, 
Jeff Glaser 
VP Recruiting 
INVIZCORP 
703-729-3382 
   

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OT --REQUEST for referrals

[Jeff Glaser]

Any referrals would be greatly appreciated;
 
ENTERPRISE SERVICES VIRTUALIZATION ENGINEER –DEPLOY TO  AFGHANISTAN
 
This is a fully funded project which was just awarded to our client:  If not 
for you, WE WOULD REFERRALS IF POSSIBLE.
 
  
TOTAL COMPENSATION  $285,000  (Base plus hardship. Does not include possible 
OT) 
Urgent:  DEPLOY 15 September 2010   
REQUIREMENTS: 
· BS  in Engineering or Computer Science or Mathematics or a related 
field of study and a minimum of 3 years direct experience or a minimum of 6 
years  in the field. 
· Must  be VMWare Certified Professional  (VCP) 
· Desire MCP in one or more –Windows Server platform  or related 
internet technologies 
· Must have 2 years VMWare ESX or GSX virtualization Operating System 
· Three years experience with enterprise storage solutions- HP EVA, HP 
mid range & workgroup storage and EMC 
· DoD Active Secret Clearance (US Citizen only) 
· Must comply with DoD 8570.01-M IA Workforce Certification Level  IAT 
–II , within 6-12 months 
Desired: 
· 5 years Windows Server 2003/2008 (All versions) and Windows Server 
applications 
· 2 years experience with Solaris, Red Hat and/or other LINUX 
· 5 years experience with enterprise hardware server platforms 
· 2 years enterprise backup solutions, strong background internet, 
Microsoft, IIS and SQL 
 If interested rush resume and contact information. Must demonstrate that 
comply or exceed the 'required" skills/experience. 
Sincerely, 
Jeff Glaser 
VP Recruiting 
INVIZCORP 
703-729-3382

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Re: R.U.G. Orange County / San Diego - Alive or Dead?

[Jeff Lockemy (QMX Support Services)]

Hi Andre,

I have relocated out to the DC area for a few years.

I have been looking for someone that would like to take over management of
the San Diego Remedy User Group (SDRUG), but there have not been any bites
to date.  I have the website, LinkedIn group, and member lists that I can
turn over if someone is interested.

I am not aware of any activity with the OCLARUG...  Cindy at Kawasaki was
running those.  If someone is interested in helping get that group back in
motion, I may be able to dig out her contact information.

Best regards,
Jeff


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andre Hughes
Sent: Tuesday, August 03, 2010 1:18 PM
To: arslist@ARSLIST.ORG
Subject: R.U.G. Orange County / San Diego - Alive or Dead?

I would like to see  if there are any R.U.G. meetings scheduled for Orange 
County/San Diego  area.
The last one was  back in Oct 2009 and haven't heard anything since.

I tried to e-mail Jeff Lockemy and Linda Hill, however the emails are un-
deliverable.
These meetings are  very valuable for both technical merit and networking 
opportunities.
If there is  anything in the works please let me know.

Thanks in  advance,

Andre'


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Re: RKM Authentication

[Gramlich, Jeff]

Hmm. If you set your KMS_config.xml to Remedy authentication then I would be 
looking at  doc  ID: 20007163. That was what my issue was.

Jeff

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Friday, July 09, 2010 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Authentication

You may want to upgrade your RKM 7.2 to 7.5.
That is exactly one of the new features of RKM 7.5.

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Carin Grobler [remedy...@gmail.com]
Sent: Thursday, June 03, 2010 10:10 PM
To: arslist@ARSLIST.ORG
Subject: RKM Authentication

Hi,

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

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Re: all custom reports error in midtier

[Lundgren, Jeff]

**
B


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Jul 09 09:05:09 2010
Subject: all custom reports error in midtier

For my custom reports, with and without subreports, I get errors like
Error

Failed to open the connection. Failed to open the connection. 
C:\WINDOWS\TEMP\{E239F6DA-2BE3-40B1-9AAD-9F898E882E66}.rpt



In the midtier.  Of course the hex string is different each time.  I checked 
and that file does exist on the report server.  I googled, but couldn't find 
anything on this error anywhere.  Even the midtier on the reporting server sees 
this message, even though it's local to that directory and would have full 
permissions.  I'm sure it's something we did creating the reports, but I can't 
see what.  We didn't save the data with the report and they work fine in the 
WUT.  Can someone point me in the right direction?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: mid-tier doesn't see crystal XI

[Maher, Jeff]

I'll add that I saw the same behavior, I ran 7.5 patch 004 of the mid-tier 
installer probably around 7 times till the option for the BOXI server showed up 
properly in the mid-tier configuration. I hadn't changed anything from the 6th 
to 7th install either, it just decided to finally show up. Needless to say I 
stuck with that attempt and have no plans on ever trying it again. Ever.

Jeff


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, July 07, 2010 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid-tier doesn't see crystal XI

**
This is entirely the fault of the mid-tier installer; I had so many problem of 
exactly this sort with the various patch levels of 7.1 that I ended up putting 
a 7.0.01.002 mid-tier on my CRXI/BOXI server.  I'm still using it in 
production!!  For my dev server I used 7.0.01.008.  I have been pointing my 
7.5.00.005 pre-production mid-tiers at that last one for testing... it works 
just fine since all the 7.0.01 mid-tier is doing is serving up the crystal 
report.

I have not tried to update the CRXI mid-tiers to 7.5, and gave up on later 
patches of 7.1 as the installers remained bug-ridden - trying to upgrade the 
mid-tier from 7.0.01 to 7.1 ignored and wiped out the report viewer.  CRXI is 
such a pain to install and license that once you get one running, AND a working 
mid-tier, I try to leave it alone.

I'd love to tell you that the BMC installers have improved in 7.5/7.6, but they 
have not.  This week's poster child for worthless installers is BMC Analytics 
7.6.01, which skips the entire dialog box set for specifying your db connection 
- much as the mid-tier installer fails to detect CRXI/BOXI and prompt to 
install the Crystal viewer.  All I can recommend is that you try every patch 
level of mid-tier that you can find until one works correctly; most of them are 
flawed.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Tuesday, July 06, 2010 12:19 PM
To: arslist@ARSLIST.ORG
Subject: mid-tier doesn't see crystal XI

**
I installed Crystal Reports XI then mid-tier on a server for testing purposes 
and the mid-tier install and program don't seem to see that Crystal/Business 
objects is installed.  The viewer isn't available for install and the reporting 
options for a local reporting server aren't available after install.  Does 
anyone know what file/registry entry that mid-tier looks for to say that there 
is a local Crystal install?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Escape out of Hit list in RKM integration

[Gramlich, Jeff]

The Hit List the Knowledgebase Tab in Remedy User is the results that is 
returned when the query is done from the ‘Item’ field in Remedy user.
A normal user would just click out  of it.
A visually impaired user would have to get out of it somehow. I have yet to 
find the ‘magic’ key command to do this

Jeff

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration

** 
Jeff,

Since a view field is like another sub window although it is within the User 
tool, try Alt-Tab. I don't have the tool right here right now to try that so 
thought I'd post my thoughts anyways.. I do not think it will work, but worth a 
shot..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Gramlich, Jeff
Sent: Tuesday, July 06, 2010 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration
Sounds like you’re not familiar with the fields I mentioned in my first post.
The Hit List field is part of RKM. This is a view field. On our view for the 
visually impaired test subject, There are no tabs. They don’t exist.
What is the key command to get out of that field?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Tuesday, July 06, 2010 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration

**
What is the desired flow?  I am confused as to what you are expecting to 
happen?  When you say escape out of do you mean for it change Tabs or what?

Alan Blake
Knowlysis

--- On Tue, 7/6/10, Gramlich, Jeff  wrote:

From: Gramlich, Jeff 
Subject: Escape out of Hit list in RKM integration
To: arslist@ARSLIST.ORG
Date: Tuesday, July 6, 2010, 2:49 PM
**
Hi
Testing
RKM 7.2 Patch 3
In  ARS 6.3
Have a test subject w/special visual needs. Who uses JAWS.
In test subject’s view, I’ve added in the Hit List (View Field) and the Refresh 
Search button.
Testing has ran into a bump. Can’t escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows.
Anyone run into this problem before?
Barring locating that solution my next option is to place some sort of button 
on the RKM site in the Results table to ‘escape’ out of it. My assumption is 
this will pass onto the Remedy session through the integration piece. (maybe 
with a little workflow)

Thanks
Jeff



This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
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may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
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may not use, copy, disclose, or distribute to anyone the message or any 
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This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

Re: Escape out of Hit list in RKM integration

[Gramlich, Jeff]

Sounds like you’re not familiar with the fields I mentioned in my first post.
The Hit List field is part of RKM. This is a view field. On our view for the 
visually impaired test subject, There are no tabs. They don’t exist.
What is the key command to get out of that field?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Tuesday, July 06, 2010 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration

**
What is the desired flow?  I am confused as to what you are expecting to 
happen?  When you say escape out of do you mean for it change Tabs or what?

Alan Blake
Knowlysis

--- On Tue, 7/6/10, Gramlich, Jeff  wrote:

From: Gramlich, Jeff 
Subject: Escape out of Hit list in RKM integration
To: arslist@ARSLIST.ORG
Date: Tuesday, July 6, 2010, 2:49 PM
**
Hi
Testing
RKM 7.2 Patch 3
In  ARS 6.3
Have a test subject w/special visual needs. Who uses JAWS.
In test subject’s view, I’ve added in the Hit List (View Field) and the Refresh 
Search button.
Testing has ran into a bump. Can’t escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows.
Anyone run into this problem before?
Barring locating that solution my next option is to place some sort of button 
on the RKM site in the Results table to ‘escape’ out of it. My assumption is 
this will pass onto the Remedy session through the integration piece. (maybe 
with a little workflow)

Thanks
Jeff



This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.
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This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

Escape out of Hit list in RKM integration

[Gramlich, Jeff]

Hi
Testing
RKM 7.2 Patch 3
In  ARS 6.3
Have a test subject w/special visual needs. Who uses JAWS.
In test subject's view, I've added in the Hit List (View Field) and the Refresh 
Search button.
Testing has ran into a bump. Can't escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows.
Anyone run into this problem before?
Barring locating that solution my next option is to place some sort of button 
on the RKM site in the Results table to 'escape' out of it. My assumption is 
this will pass onto the Remedy session through the integration piece. (maybe 
with a little workflow)

Thanks
Jeff



This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

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Re: User Tool On Win 7 64 Bit

[Maher, Jeff]

Hi Joe, right click on the program icon, select properties, then click the 
Compatibility tab. In there you can select what OS you want it to simulate when 
you run the program..

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, June 23, 2010 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool On Win 7 64 Bit

**
Maybe a dumb question to ask, but how do you install something in 7 in an XP 
mode? I am pretty new to Windows 7 myself and can't quite say I like it as yet 
except for the pretty desktop pictures it comes with out of the box :-)

Too much has changed from the XM / Windows 2000 Professional days, and many of 
those changes appear like they have tried to make things easier for new users 
just learning a new OS, but has left some of us old school guys wondering where 
is what..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of McClure, Don
Sent: Wednesday, June 23, 2010 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool On Win 7 64 Bit
**
Hi Brian and Joe.

I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit (Dell 
Precision T7500).  As I remember--the 7.5 installed without issue; the 7.1 
required installing in XP/SP2 mode (basic installer would not recognize 
available disk space for installation).

Don W. McClure, P.E.
CITC Call Tracking Administration
University of North Texas
dwmac @ unt . edu

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, June 23, 2010 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Tool On Win 7 64 Bit

**
Try 7.5. I had it installed on windows 7 home premium edition with no 
problems.. I have not tried earlier versions on windows 7.

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Sokol, Brian
Sent: Wednesday, June 23, 2010 1:41 PM
To: arslist@ARSLIST.ORG
Subject: User Tool On Win 7 64 Bit
**

Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? I 
tried an unpatched 7.1 and it would not install.

Thanks

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com
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Re: RKM Authentication

[Gramlich, Jeff]

Hi Carin
Yes running ARS 6.3 w/RKM 7.2 patch 3.
I had to set authentication to Remedy in the KMS_config.xml, and which worked 
till I updated  RKM 7.2 to Patch 3. Then I had to add a character field 
'Groups' in the KMS:Session form (The Custom HD integration def file supplied 
was missing this which was fine till I upgraded to RKM 7.2 patch 3)and 
modifying the workflow in ACTL KMS:InitKMS to pass those values to RKM. Lyle 
sounds on track. However we are not running OOB, so for us configuration was 
needed. Support might be your best bet.

Thanks
Jeff Gramlich



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carin Grobler
Sent: Thursday, June 03, 2010 7:10 PM
To: arslist@ARSLIST.ORG
Subject: RKM Authentication

Hi,

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

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Re: User AR_ESCALATOR

[Maher, Jeff]

Hi Kevin, I had a similar issue, but it was actually caused somewhere in the 
process of upgrading to ITSM 7 patch 9 from patch 4. There was some new filter 
workflow added (or fixed so it actually did something) that now checks roles 
when creating new users, login id's, etc. A little bit of logging and you can 
find the bugger that is missing 'AND $USER$ != "AR_ESCALATOR"' in the 
qualification so your stuff will work again. However like Joe said, probably is 
a better choice to do something using the AIE. I didn't really have that option 
in my scenario.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Thursday, June 03, 2010 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: User AR_ESCALATOR

** this was working with 7.1, we just upgraded to 7.5 and getting these 
messages now.  Good suggestion with the AIE though.
On Thu, Jun 3, 2010 at 1:34 PM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
ITSM 7 has changed a few things as to what roles are required to create and 
maintain contact information.. The roles that you see have to be added to the 
user that creates or updates this information in the CTM:People form..

Instead of using escalations to do what you are doing, I would suggest creating 
a regular AR User account that has all these roles, and other permissions 
needed, and use AIE to do the same thing you are doing.. I have done it that 
way and it works well.. You can schedule AIE to run the job just like you are 
using your Escalation.. Make sure you configure AIE to use the user that you 
have created..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]On Behalf Of Kevin 
Begosh
Sent: Thursday, June 03, 2010 1:27 PM
To: arslist@ARSLIST.ORG
Subject: User AR_ESCALATOR
**
I have a process and staging forms that pull employee data from a view form on 
remedy, send it to a staging form and then creates a people record if that ID 
does not exist on the people form.  Well it worked before and then we upgraded 
from 7.0 to 7.5 AR Server and now it is not working. We are getting the 
following error message

You must have one of the following permissions to create a person with a login 
ID: 'Contact Organization Admin', 'Contact Support Admin'. (ARERR 45530)

and none of the profiles are being create.  Has something change with 
AR_ESCALATOR between 7.0 and 7.5?  Am I missing something?

ARS 7.5 Patch 4
ITSM 7.03 Patch 9
CMDB 7.6 Patch 1

--
Kevin Begosh
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Re: MT 7.1 and AR Server 7.0

[Maher, Jeff]

Safari support in 7.1 did not work well, official or not. At least in my 
experience. I know Chrome is not officially supported as well, but since it is 
apparently based off the same code as Safari, it works by accident I guess :)


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, May 26, 2010 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: MT 7.1 and AR Server 7.0

**

Ø  I would actually recommend you check out 7.5, as you then get Safari and 
Chrome support

FYI, Chrome is not officially supported on any version of AR System currently.

And Safari support was added in AR System 7.1.00

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Maher, Jeff
Sent: Wednesday, May 26, 2010 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: MT 7.1 and AR Server 7.0

**
Yes, it is and officially supported also. I currently run 7.5 against 7.0.1 but 
I've also ran 7.1 without any problems. According to the compatibility matrix, 
7.1 is supported for 7.0, you should have no issues.

I would actually recommend you check out 7.5, as you then get Safari and Chrome 
support, which made a lot of my users happy.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of cpgold
Sent: Wednesday, May 26, 2010 1:25 PM
To: arslist@ARSLIST.ORG
Subject: MT 7.1 and AR Server 7.0

**
Is it OK to Run MidTier version 7.1 against an AR System 7.0 server?

Want to know if anyone has experienced any issues with this configuration.

Thanks

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Re: MT 7.1 and AR Server 7.0

[Maher, Jeff]

Yes, it is and officially supported also. I currently run 7.5 against 7.0.1 but 
I've also ran 7.1 without any problems. According to the compatibility matrix, 
7.1 is supported for 7.0, you should have no issues.

I would actually recommend you check out 7.5, as you then get Safari and Chrome 
support, which made a lot of my users happy.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of cpgold
Sent: Wednesday, May 26, 2010 1:25 PM
To: arslist@ARSLIST.ORG
Subject: MT 7.1 and AR Server 7.0

**
Is it OK to Run MidTier version 7.1 against an AR System 7.0 server?

Want to know if anyone has experienced any issues with this configuration.

Thanks

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Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

[Maher, Jeff]

There is a KB article about this (KB ID 20015161), it is scheduled to be fixed 
in patch 5 which was just released, you may want to go get that if you're 
having trouble getting it to work with the MAC address from ipconfig and this 
is a new install.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub
Sent: Tuesday, May 25, 2010 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

**
just request trial lic from BMC and when trying to apply the lic , i have 
warring msg says the the lic not invalid however its recorded in the lic form !!

Best Regards


On 5/25/10, strauss mailto:stra...@unt.edu>> wrote:
**
I have several AR servers licensed on 2008 R2 systems.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. 
Ayoub
Sent: Tuesday, May 25, 2010 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

**
**

I will Request Trial Now and see the AR Server will Accept this lic or not , 
did you try it before !


On 5/25/10, strauss mailto:stra...@unt.edu>> wrote:
**
That's "normal" behavior on 2008; make sure that you license the AR Server 
based upon the physical address seen in ipconfig /all, not in the Licensing 
form on ARS.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. 
Ayoub
Sent: Tuesday, May 25, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 Patch 4 Reset the Host ID each time the server restarted

**
Dear list,
We are in Stage to install Remedy 7.5 Patch 4 on windows 2008 and Sql 2008 in 
VMWare and every restart to the machine the Host ID for the ARSERVER restarted 
also !! with values as numbers for example 2383404978

any advice !

Best Regards,
Ramy Ayoub
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OT: SSO Implementation

[Jeff Lockemy (QMX Support Services)]

If you eventually decide to hire outside help.  There is a company called
Optimal IdM that does work with implementing SSO:
http://www.optimalidm.com/services/default.aspx

 

One of our customers has used them for several implementations already, and
they are in the process of doing another one.   Not sure what they would
charge you, but it might be worth looking into.

 

Cheers,

Jeff

 

 

 

 

Jeff Lockemy

QMX Support Services Inc.

(858) 366-8979

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chintan Shah
Sent: Monday, May 03, 2010 2:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO Implementation

 

** 


Hi all,

I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf

I have been trying to integrate it but for some reason it goes back to
Remedy's Midtier login page...not sure where I should go to debug..since
Remedy doesnt provide Servlet code that  fall back's to login page. I have
also made appropriate config file change on midtier.

Has anybody successfully implemented it? 

Please share your ideas.

here's sample code that I am using (packaged class in a jar file and then
put it in Midter/WEB-INF/lib)


public class MyAuthenticator implements Authenticator {
   
public void init(Map cfg) {

}
public void destroy() {

}

public UserCredentials getAuthenticatedCredentials(
HttpServletRequest request, HttpServletResponse response)
throws IOException{

String user = request.getHeader(userHeaderName);
String pw=null;
String authStr=null;
if ((user!=null&&user.length()>0) ) {
return new
UserCredentials(user.toLowerCase(),pw,authStr);
}
else { //2. user not auth'd; return null.
//embed routing info in response object if necessary.
return  new UserCredentials(myUserName,null,null);
}
}
}


Thanks
Chintan.


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Re: Service-now.com NOW BMC Remedy licensing

[Jeff Lockemy (QMX Support Services)]

 

Ah, so you're talking buying a Developer Edition of Remedy and that's it?
Not buying a Developer Edition tied to a customer who owns other products.

 

On one hand, you would think that in order for BMC to sell a copy of their
product for a cheap price that allows more than a few thousand records, they
would have to come up with some other way of keeping small companies from
using the product and not purchasing it.

 

On the other hand, I wonder what would happen if BMC did offer a "starter"
edition of Remedy with a small floating user limit included and a decent
number of records to developers and small companies for cheap, with pay per
incident support.  Maybe that would increase the market share of Remedy to
the point that BMC would see a return on investment in the number of users
that grow into and purchase product and support; or purchase it based on
developer recommendations.

 

Interesting thoughts.

 

Jeff

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Saturday, April 24, 2010 9:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com NOW BMC Remedy licensing

 

** 

Good information, however, we were talking about being a Developer:

How much would it cost to have one licensed user of al the products you
list?

 

i think you would still find it to be cost prohibitive,

as is even the initial 12K.

 

 Dan

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (QMX Support
Services)
Sent: April 24, 2010 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

** 

 

I apologize if someone already brought this up and I missed it, but I would
recommend looking into BMC's new licensing model.  They refer to it as
"blue" pricing versus the old "green" pricing.  Under the blue pricing model
you buy one "BMC Remedy IT Service Management Suite" (was about $12K retail)
and you get an unlimited amount of licensed installs for the following
modules:

 

. Remedy AR System Server

. Remedy Flashboards Application

. Remedy Knowledge Management Application with 1 User

. Remedy Migrator

. Remedy Encryption Performance Security

. Remedy Developer Plus

. Remedy Distributed Server Option (DSO)

. Remedy Service Desk Application

. Remedy Asset Management Application

. Remedy Change Management Application

. Remedy Service Level Management

. BMC Analytics for BSM 

. BMC Dashboards for BSM

. Remedy Change Management Dashboard

. Atrium CMDB

. Service Management Process Model for Service Support

. Service Management Process Model for Service Delivery

. Unlimited number of servers

 

You spend $12,000 (or less) for that one line item and you will NEVER have
to buy another module.  You NEVER need a demo or trial license key to
install ARS or any of the other modules ever again.  You can have as many
licensed production, quality assurance, test, development, etc servers that
you wish.  You just have to buy whatever USER licenses that you wish to use
on those servers.

 

Under blue pricing, the USER licenses are a bit more expensive in most
cases.  But the other thing that makes the blue pricing model attractive is
that you pay maintenance on the PURCHASE price of the license, not the
RETAIL price.  For customers that buy their licenses at a good discount off
retail, your maintenance can be considerably less.  So you will pay a bit
more for the USER license at purchase time, but you can save that and more
in the following years that you pay in maintenance.  For one of our
customers, maintenance under green would have been $120K annually and by
going to blue their maintenance was $90K.

 

One catch though, you can't just switch from green to blue whenever you
want.  There is a whole migration methodology that BMC uses to determine how
much of a migration credit you get for your green licenses towards a blue
conversion.  To make the conversion work, you have to spend some more money.
But if you are preparing to purchase some new licenses or renew your support
contract anyhow, I strongly encourage you to look into this new pricing
before your fork out the dough.  You may be able to use that money to make a
conversion to blue.  Even if you are using custom apps, blue pricing can
save you money.

 

We are a BMC partner and can answer any questions or provide you with a
migration quote.   Let us know if we can help.

 

Cheers,

Jeff

 

 

 

Jeff Lockemy

Solution Architect

QMX Support Services Inc.

(858) 366-8979

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

 

** 

I am not looking for an unlimited Demo.  This is not a sales issue.  My
technical needs are:  a demo with access all year round with a reasonable
level of r

Re: Service-now.com

[Jeff Lockemy (QMX Support Services)]

 

I apologize if someone already brought this up and I missed it, but I would 
recommend looking into BMC’s new licensing model.  They refer to it as “blue” 
pricing versus the old “green” pricing.  Under the blue pricing model you buy 
one “BMC Remedy IT Service Management Suite” (was about $12K retail) and you 
get an unlimited amount of licensed installs for the following modules:

 

• Remedy AR System Server

• Remedy Flashboards Application

• Remedy Knowledge Management Application with 1 User

• Remedy Migrator

• Remedy Encryption Performance Security

• Remedy Developer Plus

• Remedy Distributed Server Option (DSO)

• Remedy Service Desk Application

• Remedy Asset Management Application

• Remedy Change Management Application

• Remedy Service Level Management

• BMC Analytics for BSM 

• BMC Dashboards for BSM

• Remedy Change Management Dashboard

• Atrium CMDB

• Service Management Process Model for Service Support

• Service Management Process Model for Service Delivery

• Unlimited number of servers

 

You spend $12,000 (or less) for that one line item and you will NEVER have to 
buy another module.  You NEVER need a demo or trial license key to install ARS 
or any of the other modules ever again.  You can have as many licensed 
production, quality assurance, test, development, etc servers that you wish.  
You just have to buy whatever USER licenses that you wish to use on those 
servers.

 

Under blue pricing, the USER licenses are a bit more expensive in most cases.  
But the other thing that makes the blue pricing model attractive is that you 
pay maintenance on the PURCHASE price of the license, not the RETAIL price.  
For customers that buy their licenses at a good discount off retail, your 
maintenance can be considerably less.  So you will pay a bit more for the USER 
license at purchase time, but you can save that and more in the following years 
that you pay in maintenance.  For one of our customers, maintenance under green 
would have been $120K annually and by going to blue their maintenance was $90K.

 

One catch though, you can’t just switch from green to blue whenever you want…  
There is a whole migration methodology that BMC uses to determine how much of a 
migration credit you get for your green licenses towards a blue conversion.  To 
make the conversion work, you have to spend some more money.  But if you are 
preparing to purchase some new licenses or renew your support contract anyhow, 
I strongly encourage you to look into this new pricing before your fork out the 
dough.  You may be able to use that money to make a conversion to blue.  Even 
if you are using custom apps, blue pricing can save you money.

 

We are a BMC partner and can answer any questions or provide you with a 
migration quote…   Let us know if we can help.

 

Cheers,

Jeff

 

 

 

Jeff Lockemy

Solution Architect

QMX Support Services Inc.

(858) 366-8979

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

 

** 

I am not looking for an unlimited Demo.  This is not a sales issue.  My 
technical needs are:  a demo with access all year round with a reasonable level 
of records. (not 2000)  I  wish BMC would have consideration for the developers 
(i.e. a Developer's Edition so developers can work it).  If they offered a 
Developer's edition for a reasonable price, I would buy it.  They just get on 
my nerves - which is why I am looking at other products.

  


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Off-topic: Urgent need for Remedy Engineer for deployment to IRAQ

[Jeff Glaser]

To: 
 




We're back with another search for an experienced Remedy Engineer/Administrator 
for IRAQ-supporting the Multi-National Forces across the Theater --location 
CAMP VICTORY near Baghdad International Airport.   This is a  very time 
sensitive opportunity ---deployment will be ASAP.  
 
Must be US Citizen with Active DoD Secret Clearance or higher 
 
Total compensation (12 month period) will run approximately $230K-$245K (reason 
for wide range is new contract and downsizing --)
 

The candidate must have experience with Remedy at the ENTERPRISE level, should 
be competent to design, plan, implement, and assess  the implementation of AR 
System 7.1 in conjunction with NOS requirements.
Be responsible for successful ARS and ITSM 7.0 installations
Provides tactical and strategic input on overall Remedy system planning and 
related projects.
 Other responsibilities specified off-line
 
Requirements:

The candidate must have a DoD or other Agency Secret clearance or higher.
It is also required that the candidate have at least four  years experience 
with AR System (including 7.1, ITSM 7, CMDB 2.1, DSO, and Mid-Tier)
At least four  years experience with Windows server 2003/ SQL 
 MCSE needed  with Server 2003 and SQL experience being highly desirable
Other requirements sent off line
 
 
THIS IS ABSOLUTELY TIME SENSITIVE-send resume, contact information, target 
income and date of earliest availability to deploy to me.
 
Thank you,
 
Sincerely,
 
Jeff Glaser
INVIZCORP
703-729-3382

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Urgent Need for REMEDY ENGINEER/ADMINISTRATOR for deployment IRAQ

[Jeff Glaser]

We're back with another search for an experienced Remedy Engineer/Administrator 
for IRAQ-supporting the Multi-National Forces across the Theater --location 
CAMP VICTORY near Baghdad International Airport.   This is a  very time 
sensitive opportunity ---deployment will be ASAP.  
  
Must be US Citizen with Active DoD Secret Clearance or higher  
  
Total compensation (12 month period) will run approximately $230K + 
  

Responsible for the implementation of AR System 7.1 
Handle  schema upgrades and deployments.
Lead  ARS and ITSM 7.0 installations
Configure and maintain Asset Management and CMDB
Responsible for Windows 2003 Remedy servers and SQL 2005 servers in a VM 
environment
Additional responsibilities as defined by managers
  
Requirements: 

Must have a SECRET security clearance.
 ARS 7.1, ITSM 7, CMDB 2.1, DSO, and Mid-Tier (4 yrs ARS)
Windows server 2003/ SQL
MCSE Server 2003 and SQL experience a plus
Crystal Reports  a plus
  
THIS IS ABSOLUTELY TIME SENSITIVE-send resume, contact information, target 
income and date of earliest availability to deploy to me. 
  
Thank you, 
  
Sincerely, 
  
Jeff Glaser 
INVIZCORP 
703-729-3382

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Job Opportunity: Remedy Engineer/Administrator with DoD Clearance- Deploy IRAQ

[Jeff Glaser]

We're back with another search for an experienced Remedy Engineer/Administrator 
for IRAQ-supporting the Multi-National Forces across the Theater --location 
CAMP VICTORY near Baghdad International Airport.   This is a  very time 
sensitive opportunity ---deployment will be ASAP.  
 
Must be US Citizen with Active DoD Secret Clearance or higher 
 
Total compensation (12 month period) will run approximately $230K-$245K (reason 
for wide range is new contract and downsizing --)
 

Enterprise Remedy Engineer:

Designs, plans, implements, and evaluates the implementation of AR System 7.1 
in conjunction with Network Operating Systems procedures.
Perform schema upgrades and deployments.
Perform full ARS and ITSM 7.0 installations
Provides tactical and strategic input on overall Remedy system planning and 
related projects.
Prepares and conducts briefings, instructional training, site evaluations, and 
demonstrations for staff officers and all units in support of MNF-I
Configure and maintain Asset Management and CMDB
Maintain Windows 2003 Remedy servers in a VM environment
Maintain SQL 2005 servers in a VM environment
Create and maintain Crystal reports.
Create and maintain ticket transfers through DSO
 
Requirements:

Must have a SECRET security clearance.
4+ years experience with AR System 7.1, ITSM 7, CMDB 2.1, DSO, and Mid-Tier
4+ years systems background (Windows server 2003/ SQL)
Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and 
SQL experience a plus
Crystal Reports Developer 11 experience
Technical writing/manual documentation
Software training and implementation experience
Knowledge of military business process
 
THIS IS ABSOLUTELY TIME SENSITIVE-send resume, contact information, target 
income and date of earliest availability to deploy to me.
 
Thank you,
 
Sincerely,
 
Jeff Glaser
INVIZCORP
703-729-3382

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Re: Clear Table Action?

[Maher, Jeff]

Hi Lisa, try using run process PERFORM-ACTION-TABLE-CLEAR , should do 
it.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 13, 2010 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Clear Table Action?

**
There is a Clear Table in the drop down list when you right click on a table 
field.  This is MUCH quicker than refreshing the table when I want to simply 
clear the table field.

Is there a way to do this via workflow?  I just see "Refresh Table" on the 
Change Field action on an Active Link



Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Features in RKM: Which version

[Gramlich, Jeff]

Thanks Alan
Could you tell me where this is? I couldn’t find it in the docs?

Jeff Gramlich
Providence

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Thursday, April 01, 2010 7:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Features in RKM: Which version

**
7.2

Alan Blake
Knowlysis

--- On Wed, 3/31/10, Gramlich, Jeff  wrote:

From: Gramlich, Jeff 
Subject: Features in RKM: Which version
To: arslist@ARSLIST.ORG
Date: Wednesday, March 31, 2010, 12:06 PM
**
Hi all. Where is which version of RKM support this? 7.2 .5 .6  8.?

Leverage Existent Data
–External data can also be indexed without being imported (e.g. MS 
SharePoint)


thanks





This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
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may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.
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This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

Features in RKM: Which version

[Gramlich, Jeff]

Hi all. Where is which version of RKM support this? 7.2 .5 .6  8.?

Leverage Existent Data
-External data can also be indexed without being imported (e.g. MS 
SharePoint)


thanks





This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

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Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

[Jeff Lockemy]

I had problems running JSP redirect pages when I migrated to Tomcat as well.
Rather than spend much time on it, I just changed them to ASP pages:

 

<%

response.Redirect("http://midtier/arsys/forms/appserver/form/view/";)

%>

 

I would be interested in the fix if you get them working with JSP pages
though.

 

Cheers,

Jeff

 

 

 

Jeff Lockemy

Lead Remedy Engineer

SPAWAR SSC Pacific (QMX)

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Agency Enterprise Help Desk
Sent: Tuesday, March 23, 2010 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

 

** 

Environment:

Windows 2003

Mid-Tier 7.1 patch 3

IIS 6.0

Tomcat 5.5

Remedy App server is windows 2003, 7.1 patch 3 server version.

 

Upgrade from New Atlanta Servlet to Tomcast.

 

We have a bunch of jsp pages which are just simple redirects.  Example:

 

String myURL = "
http://remedydev2.state.pa.us/arsys/servlet/LoginServlet?server=Remedydev2.s
tate.pato=/arsys/servlet/ViewFormServlet%3fserver%3dRemedydev2%2estate%2
epa%2Eus%26form%3dHPDWEB%3aWebSubmit%26view%3dSAPView%26mode%3dCreate";

 

response.sendRedirect(myURL);

 

etc. in the jsp page, but since we changed to Tomcat, all the jsp pages say
Page cannot be found with HTTP Error 404 - file r directory not found.

 

I have been researching and found a white paper on proxyfilter class,
changed that in web.xml  file like it suggested but still no go.

 

Am I missing something in Tomcat configuration or is there a change to the
response.sendRedirect in IIS with Tomcast serlet?

 

Any help or suggestions would be helpful.

 

We use these so the end users do not have to use the long URL.

 

Thank you,

 

Joelie J Dudley | Senior Applications Developer

PA Office of Administration

Bureau of IT Services & Solutions

555 Walnut Street, 7th Floor | Harrisburg, PA 17101

Phone: 717.772.8143 | Fax: 717.772.8121

E-mail: jodud...@state.pa.us 

 <http://www.oa.state.pa.us/> www.oa.state.pa.us

 

 

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Re: Outgoing Email Content Template

[Maher, Jeff]

I could be wrong (probably), but I think you would have to use a temp field, 
put the text in it, and send it as a form field. I've not seen another way to 
send the Notify Text when using an HTML template.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boylan, David
Sent: Friday, March 19, 2010 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Outgoing Email Content Template

**
I'm finally getting around to using HTML for a few outgoing email 
notifications. I've done my reading but haven't seen how to just include the 
Text field from the filter. I'm not sending any form fields, just the text in 
the Text field. Anyone doing this?

Thanks,

Dave
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[no subject]

[Jeff Junop]

http://www.lapersonalsplus.com/153590Vodg.htm


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[no subject]

[Jeff Junop]

http://www.michka-mts.com/RYUipaasDG.htm


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[no subject]

[Jeff Junop]

http://www.istcc.org/n40WyUOPdh.html


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Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH

[Jeff Glaser]

As recruiters who have filled numerous Remedy positions in IRAQ and elsewhere 
we have tried to always be responsive to the needs of the client and the 
realities of the talent pool. The external recruiter's role does not stop with 
the resume.
 
With respect to the current thread, there is a real clue re the client's mind 
set and/or lack thereof, when they use the word "Permanent" in their job 
description. How do you spell "law suit?"
 
There are no "permanent" jobs out there.

Contract positions or
Employee positions...
 
Time for a reality check. We expect to be looking for "Senior Remedy Engineers" 
for both Afghanistan and Iraq...Anyone interested?
 
Happy Holidays
 
Sincerely,

Jeff Glaser
INVIZCORP
703-729-3382
 

--- On Wed, 12/23/09, Tommy Morris  wrote:


From: Tommy Morris 
Subject: Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH
To: arslist@ARSLIST.ORG
Date: Wednesday, December 23, 2009, 11:45 AM








Did you notice the slight jab at the end of the note? I just wanted to get in a 
shot. It drives me crazy that there is such a  disconnect between the hiring 
manager and the HR team in most companies. 
One of my favorite job adverts had the perfect candidate as being aged 21 – 25, 
Bachelors degree and 6+ years experience in a corporate environment. The math 
just didn’t add up unless you started your degree plan at before you were 13. 
 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, December 23, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH
 
**  

Hey Tommy,

 

We just like to have harmless fun sometimes :-) We know (at least most of us) 
Josh for a while as well as the fact that recruiters / employers sometimes have 
no clue what they are talking about. Time and again I have come across 
employing interviewers question me about the implementation of ITIL as if it 
were a physical product. Its nothing new.

 

Yes not so hard to update a resume to make it like you were on a 'stable' job 
and not a 'job hopper'. Technically if I were to do that, it would look like I 
worked for just 2 companies over the 12 years I have worked with Remedy. I had 
to do just quite the opposite when I started looking for consulting gigs, and 
name every customer my old company had as a different project so that it would 
look more like a 'job hoppers' resume.

 

Its just a wrapping paper. At the end of the day you are the real stuff - what 
you know or do not, and can do or cannot, makes the difference to a smart 
employer (if they exist).

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Tommy Morris
Sent: Wednesday, December 23, 2009 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH
You guys give ol Josh a break, he is just relaying what his customer wants… If 
any consultants want to apply for that position I bet you can send an updated 
resume to accommodate getting to the interview. I think that it’s funny though 
that some employers do not realize anything about this product or the way that 
it is developed or administered. But I guess that is what recruiters are 
actually for right?
 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, December 23, 2009 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH
 
**  

Read between the lines dudes :-)

 

We need a Lead Remedy developer who has the experience of a junior/trainee 
Remedy Administrator, and who is willing to work at the wages of a gas station 
attendant.. No expenses paid. Must be willing to work late hours - 
no overtime.. Must have had his first job as a gas service attendant for at 
least 5 years..

 

;-)

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Julie Sellers
Sent: Wednesday, December 23, 2009 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH
** 


As my last "Permanent" job was for an "*UN*Stable" company that *Disappeared* 
one month end of last year,
I couldn't have said it better myself...spot on Doug!
Happy Holidays To You and Yours!

 




From: "Tanner, Doug" 
To: arslist@ARSLIST.ORG
Sent: Wed, December 23, 2009 7:58:16 AM
Subject: Re: Job: Permanent - Lead Remedy Developer - Cincinnati, OH

** 

- Stable Resume (No Consultant Resume’s) (Client does not like job hoppers and 
will reject)
 
My 2 cent
 
  Having been a Consultant for 8+ years (Remedy Developer for 13+ years), 
and then taking a Full Time Remedy position with a local company, the value I 
bring 

Re: ARS 7.5 on Windows Server 2008 R2 Enterprise x64?

[Jeff Maher]

I have ARS 7.5 and ITSM 7.5 running on Server 2008 (x64), but only in a 
development capacity. Since it is just a test box, I have everything on it 
including database and web server. So far, runs fine, if not a bit slowly (as 
expected), there were no issues on the installs (using the latest patched 
installers though, not the base). In fact, it was the most trouble free Remedy 
install I can remember in a while. I haven't tried the some of the other apps 
you mentioned though (RKM, SLM, etc).

Jeff

Jeff Maher
Remedy Applications Developer/Administrator
FAS IT Harvard University


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, October 14, 2009 3:14 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 on Windows Server 2008 R2 Enterprise x64?

**
So, who has tried installing any of the ARS or ITSM 7.5 components on Windows 
Server 2008 R2 Enterprise (x64)?  I am debating putting everything on R2 (SQL, 
ARS, mid-tier, RKM, ITSM, SLM, whatever) since I am installing new hardware to 
host it all.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

(sorry - missed creating a new subject while working off laptop in server room)
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OT: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

[Jeff Glaser]

I'm back  again looking for a talented Remedy Engineer for an assigment in IRAQ 
(CAMP VICTORY).  The postion pays approximately $235,000 per annum (base rate 
plus hardship and hazard pay, etc.)  Room and board are provided.
 
I also look forward to the interesting dialogue this job announcement will 
create. I must add that the position is restricted to US Citizen with active 
DoD Security Clearance.  
 
The job description is as follows:
 
Enterprise Remedy Engineer .   
  
* Designs, plans, implements, and evaluates the implementation of AR 
System 6.3 in conjunction with Network Operating Systems procedures.  
* Performs Schema upgrades and deployments.   
* Provides tactical and strategic input on overall Remedy System 
planning and related projects.   
* Prepares and conducts briefings, Instructional training, site 
evaluations, Architectures development for Staff Officers and all Signal units 
in support of OIF.   
* Responsible for budgeting and License management of the AR System.   
* Requires current Microsoft Certified Systems Engineer (MCSE) with 
emphasis in Server 2003 and SQL experience.   
* Prefer a bachelor’s degree in area of specialty and 6 years of 
experience in the field of AR Systems 6.3 Level 2 Admin Training.   
* Must have a SECRET security clearance.
  
  
Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I. 
  
Duties include: 
  
* Schema upgrades and deployment 
* Architecture build and implementation of the Remedy Environment 
* Migration of Remedy Schemas/ ITSM Schema throughout Iraq 
* Managing Remedy support staff/ Remedy Admins 
* Weekly briefs to the CG or Action Officer 
* Brief Iraq Signal commands 
* Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) 
* Maintenance/backup and upgrades 
* Remedy support to all levels of IA 
* Help Desk schema support from COB’S to FOB’s 
* Budget and license management 
* Development for new features 
* Enterprise level support
  
  
Requirements: 
  
* TMS/RMS Experience 
* AR System 6.3 Level 2 Admin training 
* Systems background (Windows server 2003/ SQL)  
* Enterprise support experience 
* Technical writing/manual documentation 
* Software Training and Implementation experience 
* Knowledge of Military business process
  
Looking forward to your responses.

Sincerely, 
  
Jeffrey Glaser 
VP IT Resource Recruiting 
INVIZCORP Inc. 
703-729-3382

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UNSUBSCRIBE

[Jeff Warren]

--- On Tue, 8/4/09, Nidhi Garg  wrote:

From: Nidhi Garg 
Subject: UNSUBSCRIBE
To: arslist@ARSLIST.ORG
Date: Tuesday, August 4, 2009, 5:09 AM

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JOB: Senior Remedy Developer/Consultant Opportunity

[Jeff Lockemy (QMX Support Services)]

QMX Support Services is one of BMC Remedy's oldest and largest Federal
Systems Integration Partners and Resellers.  We have an immediate need to
add Remedy Developers/Consultants to our rapidly expanding team.
This includes a Senior Remedy Developer (job description below).

 

In you are interested in applying, please send an email to qmxj...@live.com.

 


__

 

qmx.jpg

 

Senior Remedy Developer

 

Summary of Job Duties:

 

This position is accountable for development, administration, customization
and integration of Remedy Action Request System solutions, with a strong
focus on the out-of-the box I.T. Service Management (ITSM) suite of
applications.

 

Responsibilities include gathering customer requirements, preparing design
specifications documentation, application development, technical support,
training and administration.

 

Minimum Qualifications:

 

The ideal candidate for this position will have a technical degree or
equivalent in work experience.  An ability to provide positive customer
service and advanced communication, problem solving and technical writing
skills. Good customer presentation and project management skills are also a
must.

 

Technical proficiency in relevant operating systems, applications,
programming languages and technologies is required (including the BMC Remedy
Action Request System, Mid-Tier, and ITSM 7.x components).

 

An active or recent U.S. Department of Defense security clearance (Secret or
above), or the ability to hold one, is required.  This requires U.S.
citizenship and a background check.

 

Other Qualifications:

 

Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional
(RSP) certification or Remedy training classes towards a certification are a
plus.

 

Technical proficiency in advanced relevant technologies is a plus (BMC
Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and
API programming; SQL Server; Oracle, Unix; Java; C++, etc).

 

Location:

 

This position is being slated as full-time position located onsite at a
customer site in San Diego.  The position is working on various
implementations of the ITSM 7.x suite for that customer (including Incident
Management, Problem Management, Change Management, Asset Management, the
Atrium CMDB, Service Request Management, Service Level Management, Knowledge
Management, BMC Analytics and the Change Management Dashboard).  Travel
during this engagement will be limited (<5%).

 

 

 

QMX Support Services Inc.

110 North Royal Street

Suite 225

Alexandria, VA 22314

www.qmxs.com

 

 


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<>

Remedy Administrator Needed - Columbus, OH

[Jeff Friess]

I have a 6-12 month government contract position in Columbus, OH for a
Remedy Administrator. Candidate will serve as Remedy SME for the group and
must be certified and a US citizen.


. Provide guidance for incorporating Remedy Knowledge Base (RKM)
capabilities and solutions into the current schemas and work flows,
including, but not limited to, recommendations for user types, group
permissions, and how to author and publish solutions. 
. Provide guidance for working with iWave web interface into Remedy 
. Advise concerning enhancements for optimal system performance and customer
support 
. Be available and provide Remedy subject matter expertise to the staff. 

Government rate for the position is pretty low, so I assume someone with 1-2
years of Remedy will be the best fit.

 

If you are interested . contact:

Mary Kay Dawson @   m...@pdd.com


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Can I pass result of a function in view field to a Remedy Form

[Jeff Junop]

I am hoping for some guidance and I will confess up front to only dabbling in 
java.  I have a case where I am trying to pass the result of a 
function from an iframe to the remedy form.  Due to the restriction of an 
IIS Server that is set to allow anonymous access I cannot simply store the 
function in a jsp in the Mid Tier shared folder, reference it in the 
Header of the form and then set the result using a simple 
javascript:window.(F(536870924).DoSet(fn_userinfo());.  That would have 
been the ideal approach.

Here is what have so far:

- ASPX page containing the function (when I open my form I can see the 
result of the function displayed in my view field)  This will be hidden when I 
get it working.

- The next step would be to use an Active link run process something like 
this ... javascript.window.F(536870924).DoSet(document.getElementById
("UserInformation").value).  I am not certain of this so I could use some 
advice on this statement as well. Specifically, what do i need to do to 
reference the function result.

Although others on posting on BMCDN and elsewhere see to be able use 
document.getElementById with the DoSet ... I am getting an error stating 
that the active link run process is not supported.  This seems to be an 
odd error as I do not get it when using javascript:window.(F
(536870924).DoSet(fn_userinfo());

I would really appreciate some help on this one.

-
Remedy Server and Mid Tier v6.3
Windows 2003
-



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Third attempt --Boulder, Colorado Contract

[Jeff Glaser]

We have attempted to distribute this twice before--with no success. Hope third 
time is a charm/ TIME SENSITIVE search


We have a new opportunity for s Remedy Engineer in Boulder, Colorado. This is 
W-2 with Benefits  ($130,000 AND HIGHER)

MUST BE US Citizen with active DoD Clearance:

If interested please rush resume. If not for you, I would appreciate any 
referrals you can make. Thank you.

 

 Systems Engineer  with  BMC Remedy ITSM Suite 7.1. 
  
  Boulder, CO 
  
US CITIZEN with DoD  SECRET Clearance Required 
    
Job Description: Remedy Systems Engineer
Requirement
•   5 plus   years experience in installing, maintaining and managing 
Remedy applications   on AIX, UNIX or LINUX. 
•   Requires familiarity with BMC Remedy products   including Configuration 
Management (CMDB), IT Service Management (ITSM)   Suite including Analytics, 
Mid-tier, Remedy Knowledge Management,  
 Change Management, Problem Management, Flashboards, Migrator, 
Service Desk   (Incident Management), AR System, Service Level Management 
(SLM),  and   Service Request Management. 
  
Responsibilities
•   Analyze customer's needs to determine the technical solutions that will 
best meet those needs, including gathering and reviewing detailed technical 
requirements.
•   Design the overall architecture of unique tools solutions for customers 
and integrating all of the unique requirements into one comprehensive solution.
•   Develop detailed specifications necessary to achieve the desired 
technical solution, including architectural details, coding and  scripting the 
tools to be used.
•   Develop, maintain & support Remedy customizations to improve service  
delivery, customer needs or productivity improvements
•   Install, configure, integrate (with DB2 and Tivoli software),  and 
support BMC Remedy ITSM Suite 7.1. 
  
 Desired Experience:  At least 5+ years of experience related to technologies 
listed in Skills listed below
  
Technical Skills: 
•   Perform infrastructure planning and package implementation including 
hardware sizing and capacity planning. 
>   Perform installation of Remedy software, upgrades and patches. 
•   Customize Remedy applications when out-of-the-box solutions are not  
adequate. 
•   Analyze and evaluate enhancement requests and Remedy application 
capabilities to minimize customization where possible. 
•   Troubleshoot and resolve BMC Remedy applications issues including root 
cause analysis. 
•   Integrate Remedy with Enterprise tools and proactively monitor Remedy 
applications. 
•   Perform risk identification, assessment, remediation, and performance 
tuning. 
•   Remedy out-of-box configuration and implementation. 
•   Solid understanding of relational databases such as Oracle and SQL  
Server. 
•   Developing/implementing forms, web forms, active links, filters, 
escalations, dashboards, menus, guides, data-driven menus/workflow, reporting, 
and other related components.
•   Coordination and planning development projects including estimating 
effort and determining schedules. 
•   Infrastructure planning around package implementation to include   
hardware sizing, configuration, customization and deployment.  
•   ITIL Foundation certification (required within 60 days of start)
  
Non-Technical Skills: 
•   Excellent teamwork skills; written and oral communication skills. 
•   Excellent formal documentation skills 

Work environment: Work as part of an integrated team onsite at the client’s 
Boulder,  CO campus providing operational support in a 24 x 7 x 365 day a year 
environment.
Weekend and night support may be  required.  (Will require passing addition 
background investigation for DHS)



Sincerely,

Jeffrey Glaser
VP IT Resource Recruiting
NewGen Technologies
703-729-3382 (o)
703-597-7167 (c)

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OT; REMEDY SYSTEMS ENGINEER US CITIZEN WITH DoD CLEARANCE BOULDER COLORADO

[Jeff Glaser]

We have a new opportunity for s Remedy Engineer in Boulder, Colorado. This is 
W-2 with Benefits

MUST BE US Citizen with active DoD Clearance:

If interested please rush resume. If not for you, I would appreciate any 
referrals you can make. Thank you.

 

 Systems Engineer  with  BMC Remedy ITSM Suite 7.1. 
  
  Boulder, CO 
  
US CITIZEN with DoD  SECRET Clearance Required 
    
Job Description: Remedy Systems Engineer
Requirement
•   5 plus   years experience in installing, maintaining and managing 
Remedy applications   on AIX, UNIX or LINUX. 
•   Requires familiarity with BMC Remedy products   including Configuration 
Management (CMDB), IT Service Management (ITSM)   Suite including Analytics, 
Mid-tier, Remedy Knowledge Management,  
 Change Management, Problem Management, Flashboards, Migrator, 
Service Desk   (Incident Management), AR System, Service Level Management 
(SLM),  and   Service Request Management. 
  
Responsibilities
•   Analyze customer's needs to determine the technical solutions that will 
best meet those needs, including gathering and reviewing detailed technical 
requirements.
•   Design the overall architecture of unique tools solutions for customers 
and integrating all of the unique requirements into one comprehensive solution.
•   Develop detailed specifications necessary to achieve the desired 
technical solution, including architectural details, coding and  scripting the 
tools to be used.
•   Develop, maintain & support Remedy customizations to improve service  
delivery, customer needs or productivity improvements
•   Install, configure, integrate (with DB2 and Tivoli software),  and 
support BMC Remedy ITSM Suite 7.1. 
  
 Desired Experience:  At least 5+ years of experience related to technologies 
listed in Skills listed below
  
Technical Skills: 
•   Perform infrastructure planning and package implementation including 
hardware sizing and capacity planning. 
>   Perform installation of Remedy software, upgrades and patches. 
•   Customize Remedy applications when out-of-the-box solutions are not  
adequate. 
•   Analyze and evaluate enhancement requests and Remedy application 
capabilities to minimize customization where possible. 
•   Troubleshoot and resolve BMC Remedy applications issues including root 
cause analysis. 
•   Integrate Remedy with Enterprise tools and proactively monitor Remedy 
applications. 
•   Perform risk identification, assessment, remediation, and performance 
tuning. 
•   Remedy out-of-box configuration and implementation. 
•   Solid understanding of relational databases such as Oracle and SQL  
Server. 
•   Developing/implementing forms, web forms, active links, filters, 
escalations, dashboards, menus, guides, data-driven menus/workflow, reporting, 
and other related components.
•   Coordination and planning development projects including estimating 
effort and determining schedules. 
•   Infrastructure planning around package implementation to include   
hardware sizing, configuration, customization and deployment.  
•   ITIL Foundation certification (required within 60 days of start)
  
Non-Technical Skills: 
•   Excellent teamwork skills; written and oral communication skills. 
•   Excellent formal documentation skills 

Work environment: Work as part of an integrated team onsite at the client’s 
Boulder,  CO campus providing operational support in a 24 x 7 x 365 day a year 
environment.
Weekend and night support may be  required.  (Will require passing addition 
background investigation for DHS)



Sincerely,

Jeffrey Glaser
VP IT Resource Recruiting
NewGen Technologies
703-729-3382 (o)
703-597-7167 (c)

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Correction: Need Mid-level Remedy pro for long contract in Boulder Co

[Jeff Glaser]

We need a mid-level Remedy professional for a good contract in Boulder 
Colorado...for a Federal  Vendor.
 
This is a good contract for mid-level person.  
 
Compensation  1099 contractor in neighborhood of $120K
 
Must be US Citizen who is clearable---Current Clearance a real plus:
 
DESCRIPTION OF PROJECT AND TASKS: 
Job Description (% are approximate):  


Analyze, Design, and Develop Remedy customizations to improve service delivery, 
customer needs, and productivity and to automate manual processes. (50%); 

Install, configure, integrate (with DB2 and Tivoli software) BMC Remedy ITSM 
Suite 7.1 (20%); 

Manage all 3rd party bridges in/out of the Remedy system (15%); 

Provide 2nd level support for the Remedy toolset and serve as liaison to BMC 
technical support team (10%); 

Develop and distribute ad hoc reports for presentation to client and upline 
management (5%). 
  
Desired Experience/Education:  


2 or more years of experience in DB2 and Unix/AIX. 

One or more years experience with certification in Tivoli TAM/TIM/FIM.  

4 years experience and certification in Remedy installation, config. and maint.

High School diploma or GED.

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OT--- Something different-A job opportunity in the USA>>Boulder, CO

[Jeff Glaser]

We need a Remedy professional for a good contract in Boulder Colorado...for a 
Federal Agency.Vendor.This is a good contract for mid-level person.  
$Compensation as W-2 employee or 1099 contractor in neighborhood of $100K
 
Current Clearance a real plus:
 
DESCRIPTION OF PROJECT AND TASKS:
Job Description:  
Analyze, Design, and Develop Remedy customizations to improve service delivery, 
customer needs, and productivity and to automate manual processes. (50%); 
Install, configure, integrate (with DB2 and Tivoli software) BMC Remedy ITSM 
Suite 7.1 (20%); Manage all 3rd party bridges in/out of the Remedy system 
(15%); Provide 2nd level support for the Remedy toolset and serve as liaison to 
BMC technical support team (10%); Develop and distribute ad hoc reports for 
presentation to client and upline management (5%).
 
Desired Experience/Education:  


2 or more years of experience in DB2 and Unix/AIX. 

One or more years experience with certification in Tivoli TAM/TIM/FIM.  

4 years experience and certification in Remedy installation, config. and maint.

High School diploma or GED.
 

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OT---- Major change in criteria for Remedy Position in IRAQ

[Jeff Glaser]

We have just secured permission to search for a Remedy Engineer/Administrator 
who is a US Citizen, who does NOT have DoD Clearance, but who can pass the 
background investigation-in other words we will sponsor someone for a SECRET 
Clearance.

The criteria for passing the background investigation are similar to these 
(although this list is NOT exhaustive --it does indicate many reasons for not 
getting clearance):

No felonies or repeat arrests
No DUI/DWI for at least past 10 yearsNo Garnishments, particularly for IRS 
(taxes) or unpaid child supportNo DRUG possession/sale/possession for past 10 
yearsNo owing IRS anythingNo bad checks or significant credit problems
No PONZI schemesNo Spousal Abuseetc--no bad stuff
In other words, you must have had and continue to lead a boring life 
styleSerious stuff really. Preference will be given to Veterans, particularly 
those who have served in the Gulf region aka "South West Asia (SWA)"

They will require agreement for 12 month stay-
-
I hope this induces some of you to consider this position as a viable 
alternative.

Many thanks.

Sincerely,

Jeff Glaser
VP IT Resource Recruiting
INVIZCORP
703-729-3382 (o)
703-597-7167 (c)

We’re still looking for a  Remedy Engineer or Administrator for an assignment 
in IRAQ (CAMP VICTORY).  
 
Compensation package has been increased to $235,000 per annum (base rate plus 
hardship and hazard pay, etc.)  This is the top for this position (it is NOT 
the Senior position previously filled through the ARSList). 
  
I
also look forward to the interesting dialog that this job announcement
will create. I must add that the position is restricted to US Citizen
with active DoD Security Clearance.   
  
The job description is as follows: 
  
Enterprise Remedy Engineer/Administrator:  
   
Designs, plans, implements, and evaluates the implementation of AR System 6.3 
in conjunction with Network Operating Systems procedures. Performs Schema 
upgrades and deployments.  Provides tactical and strategic input on overall 
Remedy System planning and related projects.  Prepares and conducts briefings, 
Instructional training, site evaluations, Architectures development for Staff 
Officers and all Signal units in support of OIF.  Responsible for budgeting and 
License management of the AR System.  Requires current Microsoft Certified 
Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience.  Prefer
a bachelor’s degree in area of specialty and 6 years of experience in
the field of AR Systems 6.3 Level 2 Admin Training.  Must have a SECRET 
security clearance or be able to pass DoD background investigation.. 
   
   
Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I.  
   
Duties include:  
   
Schema upgrades and deployment Architecture build and implementation of the 
Remedy Environment Migration of Remedy Schemas/ ITSM Schema throughout Iraq 
Managing Remedy support staff/ Remedy Admins Weekly briefs to the CG or Action 
Officer Brief Iraq Signal commands Support to all WAN level entities( 
JNCC/RNOSC/ TCF/Help desk) Maintenance/backup and upgrades Remedy support to 
all levels of IA Help Desk schema support from COB’S to FOB’s Budget and 
license management Development for new features Enterprise level support 
   
   
Requirements:  
   
TMS/RMS Experience AR System 6.3 Level 2 Admin training Systems background 
(Windows server 2003/ SQL) Enterprise support experience Technical 
writing/manual documentation Software Training and Implementation experience 
Knowledge of Military business process 
   
Looking forward to your responses, and critiques, I am,  

Sincerely,  
   
Jeffrey Glaser  
VP IT Resource Recruiting  
INVIZCORP Inc.  
703-729-3382

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OT: UPDATED COMPENSATION --Need A Remedy Engineer/Administrator for IRAQ

[Jeff Glaser]

We’re still looking for a  Remedy Engineer or Administrator for an assignment 
in IRAQ (CAMP VICTORY).  
 
Compensation package has been increased to $235,000 per annum (base rate plus 
hardship and hazard pay, etc.)  This is the top for this position (it is NOT 
the Senior position previously filled through the ARSList.
 
I also look forward to the interesting dialogue this job announcement will 
create. I must add that the position is restricted to US Citizen with active 
DoD Security Clearance.  
 
The job description is as follows:
 
Enterprise Remedy Engineer/Administrator: 
  

Designs, plans, implements, and evaluates the implementation of AR System 6.3 
in conjunction with Network Operating Systems procedures. 
Performs Schema upgrades and deployments.  
Provides tactical and strategic input on overall Remedy System planning and 
related projects.  
Prepares and conducts briefings, Instructional training, site evaluations, 
Architectures development for Staff Officers and all Signal units in support of 
OIF.  
Responsible for budgeting and License management of the AR System.  
Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in 
Server 2003 and SQL experience.  
Prefer a bachelor’s degree in area of specialty and 6 years of experience in 
the field of AR Systems 6.3 Level 2 Admin Training.  
Must have a SECRET security clearance.
  
  
Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I. 
  
Duties include: 
  

Schema upgrades and deployment 
Architecture build and implementation of the Remedy Environment 
Migration of Remedy Schemas/ ITSM Schema throughout Iraq 
Managing Remedy support staff/ Remedy Admins 
Weekly briefs to the CG or Action Officer 
Brief Iraq Signal commands 
Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) 
Maintenance/backup and upgrades 
Remedy support to all levels of IA 
Help Desk schema support from COB’S to FOB’s 
Budget and license management 
Development for new features 
Enterprise level support
  
  
Requirements: 
  

TMS/RMS Experience 
AR System 6.3 Level 2 Admin training 
Systems background (Windows server 2003/ SQL) 
Enterprise support experience 
Technical writing/manual documentation 
Software Training and Implementation experience 
Knowledge of Military business process
  
Looking forward to your responses, and critiques, I am, 

Sincerely, 
  
Jeffrey Glaser 
VP IT Resource Recruiting 
INVIZCORP Inc. 
703-729-3382

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Re: OT: Need for a talented Remedy Engineer for assigment in IRAQ

[Jeff Glaser]

The contract was filled from the group as I recall. The compensation is lower 
because the contract renewal was rebid competively and the rates were reduced 
accordingly--which is the way of the world right now.  The clearance issue may 
not be a "drop dead" issue--if they cannot find a currently cleared contractor, 
then they may go for one who is clearable.

We have filled a couple of postions that way
 


--- On Fri, 2/20/09, VanSickle, James W  
wrote:

From: VanSickle, James W 
Subject: Re: OT: Need for a talented Remedy Engineer for assigment in IRAQ
To: arslist@ARSLIST.ORG
Date: Friday, February 20, 2009, 12:00 PM


** 





Pay appears to have dropped by $45k.  When this position was discussed a year 
ago, the contract was for a three to four year period if my memory is correct.  
Did another Remedy Developer accept the position discussed last year?  If so, 
could anyone provide any insight into why that Developer decided to leave the 
position after a year?
 
I would be highly interested in the position, but lack the active security 
clearance required. 
  
James Van Sickle 
Remedy Developer 
Office: 972-409-4902 
Mobile: 214-263-9340 



From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Jeff Glaser
Sent: Friday, February 20, 2009 10:53 AM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] OT: Need for a talented Remedy Engineer for assigment in 
IRAQ 
  
** 





Well, I'm back after a year or more, again looking for a very talented Remedy 
Engineer for an assigment in IRAQ ( CAMP VICTORY ).  The postion pays 
approximately $205,000 per annum (base rate plus hardship and hazard pay, 
etc.)  Room and board are provided.

 

I also look forward to the interesting dialogue this job announcement will 
create. I must add that the position is restricted to US Citizen with active 
DoD Security Clearance.  

 

The job description is as follows:

 
Enterprise Remedy Engineer  .  
  


Designs, plans, implements, and evaluates the implementation of AR System 6.3 
in conjunction with Network Operating Systems procedures. 
Performs Schema upgrades and deployments.  
Provides tactical and strategic input on overall Remedy System planning and 
related projects.  
Prepares and conducts briefings, Instructional training, site evaluations, 
Architectures development for Staff Officers and all Signal units in support of 
OIF.  
Responsible for budgeting and License management of the AR System.  
Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in 
Server 2003 and SQL experience.  
Prefer a bachelor’s degree in area of specialty and 6 years of experience in 
the field of AR Systems 6.3 Level 2 Admin Training.  
Must have a SECRET security clearance.
  
  
Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I. 
  
Duties include: 
  

Schema upgrades and deployment
Architecture build and implementation of the Remedy Environment
Migration of Remedy Schemas/ ITSM Schema throughout Iraq
Managing Remedy support staff/ Remedy Admins
Weekly briefs to the CG or Action Officer
Brief Iraq Signal commands
Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk)
Maintenance/backup and upgrades
Remedy support to all levels of IA
Help Desk schema support from COB’S to FOB’s
Budget and license management
Development for new features
Enterprise level support
  
  
Requirements: 
  

TMS/RMS Experience
AR System 6.3 Level 2 Admin training
Systems background (Windows server 2003/ SQL) 
Enterprise support experience
Technical writing/manual documentation
Software Training and Implementation experience
Knowledge of Military business process
  
Looking forward to your responses. 

Sincerely, 
  
Jeffrey Glaser 
VP IT Resource Recruiting 
INVIZCORP Inc. 
703-729-3382
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The sender of this e-mail is a contractor to Commercial Metals Company or 
subsidiaries (collectively "CMC"). The sender is not an employee of CMC and has 
no authority, express or implied, to bind CMC to any transaction or contract. 
CMC allows contractors to utilize this email address extension only in the 
course of providing services specifically covered by the terms of their 
engagement. No other use is authorized. CMC expressly disclaims liability for 
any unauthorized use. 

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Follow up response

[Jeff Glaser]

 


** 




Great question--which I will tap dance around:  The client is looking for W-2 
employees (good benefits) who will work at least 12 months in IRAQ.
 
 
Now for my tap dancing:

Some employees stay longer than 12 months, some quit after 6 months (they get 
their vacation and paid airfare back to USA and so long) 
The President has said we should get out in 16 months 
There is always a chance the host government will say get out now 
So the job is intended for minimum of 12 months, but who can say for sure...
 
Jeff

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Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)

[Jeff Glaser]

This is a request for resumes and referrals for as many Systems Administrators 
and Systems Engineers with active TS/SCI Full Scope Polygraphs (NSA) as we can 
find.
 
The positions are currently located in  and around FT. Meade (Annapolis 
Junction and Hanover, MD). Compensation is excellent (either W-2 with benefits 
or 1099 contractors).
 

Need UNIX/LINUX Administrators  (8+ with good skills)
Need Windows Administrators (2-3 Senior level)
Need Strong Systems Engineers (UNIX/LINUX) 2 of whom must have terrific 
scripting skills (Perl, bsh, etc)
This is an urgent and time sensitive opportunity.
 
Any referral assistance will be rewarded upon hire.
 
Many thanks
 
Sincerely,


Jeff Glaser
VP IT Resource Recruiting
703-729-3382

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OT: Need for a talented Remedy Engineer for assigment in IRAQ

[Jeff Glaser]

Well, I'm back after a year or more, again looking for a very talented Remedy 
Engineer for an assigment in IRAQ (CAMP VICTORY).  The postion pays 
approximately $205,000 per annum (base rate plus hardship and hazard pay, 
etc.)  Room and board are provided.
 
I also look forward to the interesting dialogue this job announcement will 
create. I must add that the position is restricted to US Citizen with active 
DoD Security Clearance.  
 
The job description is as follows:
 
Enterprise Remedy Engineer  .  
  


Designs, plans, implements, and evaluates the implementation of AR System 6.3 
in conjunction with Network Operating Systems procedures. 
Performs Schema upgrades and deployments.  
Provides tactical and strategic input on overall Remedy System planning and 
related projects.  
Prepares and conducts briefings, Instructional training, site evaluations, 
Architectures development for Staff Officers and all Signal units in support of 
OIF.  
Responsible for budgeting and License management of the AR System.  
Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in 
Server 2003 and SQL experience.  
Prefer a bachelor’s degree in area of specialty and 6 years of experience in 
the field of AR Systems 6.3 Level 2 Admin Training.  
Must have a SECRET security clearance.
  
  
Role is to provide an Iraq wide Remedy solution, support and implementation 
following the needs of the customer MNF-I. 
  
Duties include: 
  

Schema upgrades and deployment
Architecture build and implementation of the Remedy Environment
Migration of Remedy Schemas/ ITSM Schema throughout Iraq
Managing Remedy support staff/ Remedy Admins
Weekly briefs to the CG or Action Officer
Brief Iraq Signal commands
Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk)
Maintenance/backup and upgrades
Remedy support to all levels of IA
Help Desk schema support from COB’S to FOB’s
Budget and license management
Development for new features
Enterprise level support
  
  
Requirements: 
  

TMS/RMS Experience
AR System 6.3 Level 2 Admin training
Systems background (Windows server 2003/ SQL) 
Enterprise support experience
Technical writing/manual documentation
Software Training and Implementation experience
Knowledge of Military business process
 
Looking forward to your responses.

Sincerely, 
 
Jeffrey Glaser
VP IT Resource Recruiting
INVIZCORP Inc.
703-729-3382

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OT: Doug Mueller Presenting at SDRUG - February 12, 2009 - VENUE CHANGE

[Jeff Lockemy (QMX Support Services)]

If you plan on attending the SDRUG, please note that a venue change is being
made.  So please be sure to RSVP in order to get the updated location
information and directions.  See you there!

 

Regards,

Jeff

 

From: Jeff Lockemy (QMX Support Services) [mailto:jlock...@gmail.com] 
Sent: Thursday, January 29, 2009 7:13 AM
To: 'arslist@ARSLIST.ORG'
Subject: OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February
12, 2009

 

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing the 7.5 release and other topics of
interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 12:00pm   Registration, Networking

12:00pm - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 


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Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009

[Jeff Lockemy (QMX Support Services)]

I know. It was still upcoming when the meeting was announced a few weeks
back.  I probably should have revised the announcement, but didn't.  ;o)

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, January 29, 2009 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February
12, 2009

 

** 

> in the upcoming 7.5 release 

 

...in the now released AR System 7.5.00 version... ;-)

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (QMX Support
Services)
Sent: Thursday, January 29, 2009 7:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February
12, 2009

** 

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 12:00pm   Registration, Networking

12:00pm - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 

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OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009

[Jeff Lockemy (QMX Support Services)]

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 12:00pm   Registration, Networking

12:00pm - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 


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JIB-CSC.pdf
Description: Adobe PDF document

Re: JOB: Senior Remedy Consultant Opportunity

[Jeff Lockemy (QMX Support Services)]

 

If anyone is interested in the below opportunity, please forward resumes to
me and I will pass them on.  The mailbox indicated below is currently
experiencing technical difficulties.

 

Kind regards,

Jeff

 

From: Jeff Lockemy (QMX Support Services) [mailto:jlock...@gmail.com] 
Sent: Thursday, January 15, 2009 1:01 PM
To: 'arslist@ARSLIST.ORG'
Subject: JOB: Senior Remedy Consultant Opportunity

 

QMX Support Services is one of BMC Remedy's oldest and largest Federal
Systems Integration partners and resellers.  We have an immediate need to
add a Senior Remedy Consultant to our expanding team.

 

Below is the job description.  In you are interested in applying, please
send your resume to our Human Resources Department at "recruit...@qmxs.com".

 


__

 

qmx.jpg

 

Senior Remedy Consultant

 

Summary of Job Duties:

 

This position is accountable for development, administration, customization
and integration of Remedy Action Request System solutions, with a strong
focus on the out-of-the box I.T. Service Management (ITSM) suite.

 

Responsibilities may include gathering customer requirements, preparing
design specifications documentation, application development, technical
support, training and administration.

 

Minimum Qualifications:

 

The ideal candidate for this position will have a technical degree or
equivalent in work experience.  An ability to provide positive customer
service and advanced communication, problem solving and technical writing
skills. Good customer presentation and project management skills are also a
must.

 

Technical proficiency in relevant operating systems, applications,
programming languages and technologies is required (including the BMC Remedy
Action Request System, Mid-Tier, and ITSM components).

 

An active or recent secret security clearance, or the ability to hold one,
is required.

 

Other Qualifications:

 

Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional
(RSP) certification or Remedy training classes towards a certification are a
plus.

 

Technical proficiency in advanced relevant technologies is a plus (BMC
Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and
API programming; SQL Server; Oracle, Unix; Java; C++, etc).

 

Location:

 

This position requires an initial consulting engagement in San Diego for a
period of approximately 5 months.  This engagement is assisting with the
implementation of the entire ITSM 7 suite of applications (including
Incident Management, Problem Management, Change Management, Asset
Management, the Atrium CMDB, Service Request Management, Service Level
Management, Knowledge Management, BMC Analytics and the Change Management
Dashboard).

 

Follow-on work may be in San Diego or other regions, as required.

 

 

 

QMX Support Services Inc.

110 North Royal Street

Suite 225

Alexandria, VA 22314

www.qmxs.com

 

 


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JOB: Senior Remedy Consultant Opportunity

[Jeff Lockemy (QMX Support Services)]

QMX Support Services is one of BMC Remedy's oldest and largest Federal
Systems Integration partners and resellers.  We have an immediate need to
add a Senior Remedy Consultant to our expanding team.

 

Below is the job description.  In you are interested in applying, please
send your resume to our Human Resources Department at "recruit...@qmxs.com".

 


__

 

qmx.jpg

 

Senior Remedy Consultant

 

Summary of Job Duties:

 

This position is accountable for development, administration, customization
and integration of Remedy Action Request System solutions, with a strong
focus on the out-of-the box I.T. Service Management (ITSM) suite.

 

Responsibilities may include gathering customer requirements, preparing
design specifications documentation, application development, technical
support, training and administration.

 

Minimum Qualifications:

 

The ideal candidate for this position will have a technical degree or
equivalent in work experience.  An ability to provide positive customer
service and advanced communication, problem solving and technical writing
skills. Good customer presentation and project management skills are also a
must.

 

Technical proficiency in relevant operating systems, applications,
programming languages and technologies is required (including the BMC Remedy
Action Request System, Mid-Tier, and ITSM components).

 

An active or recent secret security clearance, or the ability to hold one,
is required.

 

Other Qualifications:

 

Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional
(RSP) certification or Remedy training classes towards a certification are a
plus.

 

Technical proficiency in advanced relevant technologies is a plus (BMC
Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and
API programming; SQL Server; Oracle, Unix; Java; C++, etc).

 

Location:

 

This position requires an initial consulting engagement in San Diego for a
period of approximately 5 months.  This engagement is assisting with the
implementation of the entire ITSM 7 suite of applications (including
Incident Management, Problem Management, Change Management, Asset
Management, the Atrium CMDB, Service Request Management, Service Level
Management, Knowledge Management, BMC Analytics and the Change Management
Dashboard).

 

Follow-on work may be in San Diego or other regions, as required.

 

 

 

QMX Support Services Inc.

110 North Royal Street

Suite 225

Alexandria, VA 22314

www.qmxs.com

 

 


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Re: Chicago SUPER mid-west RUG

[Jeff Lockemy (QMX Support Services)]

I would hit up BMC as well and see what support they may be able to provide
to the group, in light of the (2nd) cancellation of User World.

Jeff



Jeff Lockemy
QMX Support Services


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
Crane, Code 0552
Sent: Friday, January 09, 2009 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chicago SUPER mid-west RUG

Hello Susan,

I think that Mike is on to something.  We all use the annual UserWorld
event to network with other Remedy professionals.  This may be a prime
opportunity to boost our local User Groups and provide a cost effective
solution within our Region.

Thanks,
Dave Davis 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Thursday, January 08, 2009 17:02
To: arslist@ARSLIST.ORG
Subject: Chicago SUPER mid-west RUG

**
Susan, lets plan on maybe expanding your mid-west rug in chicago into a
couple day deal.  I think I can get RMI Solutions to do some training
and I might be able to get a couple sponsors to pay for that training. I
understand why BMC made the decision they did, but I think we can still
get alot of interest for a Green RUG meeting in Chicago this fall. Might
have to be a thursday night thru saturday venue.  I think there are
several BMC partners that will also participate and I don't think we
need to scrap this thing too fast. Even if we only get a couple hundred
folks for two days of hard Remedy knowledge transfer it would be good.
thoughts
 
Mike Campbell
Dev Technology






Date: Thu, 8 Jan 2009 15:40:47 -0600
From: Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards
To: arslist@ARSLIST.ORG

** 

I'm disappointed, but alarmingly I also find I'm not surprised.  Since
these are my education dollars allotment I am at least thankful they are
letting us know early so that if we want to pursue another education
direction we can plan that.  Lost those dollars last year.
 
We'll have to step up our regional RUG activity.  I've already put in
motion the planning stages for one for MidWest RUG in the Chicago area.
Since 7.5 will be out in a month at least there will be something new to
talk about.
 
It's a shame that maybe the other sides of the BMC business are not
strong enough to sustain UserWorld.  It would be nice to go back to a
simpler RUG format.  Drop the bells and whistles, doesn't have to be
huge, keep it simple, go back to the old playbook!
 
Susan
 


 
On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza 
wrote:


** 
Exactly.. Instead of assuming that companies/customers will not
patronize the event, they could have distributed an email opinion poll
to its customers to get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources
allocated by the company towards such events
3) Opinion of the customers if they decided to cancel the event
in wake of the current economic instability.
 
I would think results of such a poll might have gone a long way
in making an educated decision rather than arbitrarily canceling the
event altogether under the assumption that they won't get the mileage
they are looking for from an event such as this.. Clearly a decision
such as this is shortsightedness on part of BMC's directors or
management...
 
My 2 cents..
 
Joe




From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM 

Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards


**David, 


I think the "BUW as education" angle was underestimated by BMC.
How can we evangelize the new BMC stuff to our own companies if we don't
get to see it and talk to the engineers?

I think this decision was hasty and shortsighted.

Rick
Sent from my Verizon Wireless BlackBerry



From: "Shellman, David" 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: 
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards




Susan,
 
I was also signed up for User World 2008 and never received the
attached information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training
is not one of them.  They completely understand the need to keep folks
current.  For me User World is considered as part of my training as I
have taken just about all the Remedy courses there are.
 
Dave

___

Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 11:00pm   Registration, Networking

12:00am - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 


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