WUT SSSO / areainfo.dll
I've found the sample source code for areainfo.dll, but so far everything I've seen uses hardcoded username etc... Has anyone actually figured out the code to gather the authentication information from an Active Directory authenticated user on a domain workstation? More importantly - Is anyone willing to share - even just enough to gather it, I can plug it in to the skeleton catch it on the server side. Thank You, Brian Luke ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Emal Engine No Incoming/Outgoing Messages
I'd suggest using telnet , specifying your SMTP TCP port (25?) and seeing if it at least gets as far as establishing a connection. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 01, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Emal Engine No Incoming/Outgoing Messages Tony Worthington wrote: Is your SMTP port open? 25 usually.. That is what they tell me. Thanks -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: nLayers Insight (BTI)
We're about to - but not yet. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Reilly Sent: Friday, January 19, 2007 4:26 AM To: arslist@ARSLIST.ORG Subject: nLayers Insight (BTI) Hi Listers! We are looking at using some ci data dicovered by nLayers Insight 3.5.1 to populate a dataset within the CMDB 1.1, it is also packaged with Managed Objects as BTI 3.5. Has anyone created this integration, if so how did you go about it, don't want to reinvent the wheel if someone has done it before! Any information would be appreciated. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Active Directory Administration from Remedy
Michael, Any success modifying group membership via ARS/LDAP? We're using ldapmodify.exe today, but looking for a better way. -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fannin, Teresa Sent: Tuesday, December 12, 2006 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Administration from Remedy Have you done this with Version 7.0.1? From: Action Request System discussion list(ARSList) on behalf of Luttmann, Michael W Ctr 21 SCS/SCBBN Sent: Mon 11/13/2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Administration from Remedy We do fairly extensive personnel management by pushing and pulling info to and from Active Directory using the LDAP vendor forms. We even do account creation and disabling that way now, through our (customized) personnel management form. We have set up our ARDBC LDAP form to use a domain account with admin privileges in AD, then I created filters that modify the vendor form data as values are changed in Remedy. The implicit SAVE action from the filter writes the data to AD. I've only had one issue with it, when I tried to modify two values in one filter and it caused the LDAP thread to lock up. While debugging, I split the action into two separate filters (to see which value was causing the problem), and it all cleared up. I'll be happy to provide more detail if you have specific questions. Mike Luttmann Senior Database Engineer [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, November 13, 2006 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Administration from Remedy Chris, I have not yet set out on this path, but I see it in my future too. From the little work I have done playing with the idea I think one option might be to turn to a command line interface. (Especially if your ARS server runs on a Windows Server.) AD appears to have some command line tools that might make this type of thing fairly easy to to. I would think that if you have to build a Web Service front end to AD that you would have much more initial work to do and likely more ongoing work than using Microsoft supplied command line interfaces. I did stumble into this info and found it quite eye opening on this topic to. ( http://www.intel.com/it/pdf/active-directory.pdf ) Please let us (or at least me) know what you end up doing. :) I am sure there are others out there that would like to let ARS manage their AD universe(s) too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 11/10/06, Chris Abell [EMAIL PROTECTED] wrote: Hi all I've been tasked with creating a Remedy front end that will be used to administer accounts and security groups in Active Directory. We're using a few different LDAP vendor forms for part of this project but this won't meet all of our data requirements, so WebServices appear to be the most logical next step. What I'd like to know is: Has anyone else attempted this kind of project? If so, how did you go about it (in terms of products/protocols)? What kind of things should I be looking out for? (interpreting/updating the userAccountControl attribute being an example of something that won't be entirely straighforward) Thanks Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Retrieving Date from SQL
This site is handy if you just want to get a general timestamp from a date for use in ad-hoc queries: http://www.onlineconversion.com/unix_time.htm From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veeral J Oza Sent: Friday, December 08, 2006 2:16 AM To: arslist@ARSLIST.ORG Subject: Retrieving Date from SQL ** Hi All, Remedy datatype Date is stored as an integer in the SQL Server database. It is stored as the number of seconds from 1st Jan 1970. Now I am using a SELECT query to read this value in a character (There is a requirement that I cannot read this into a date field on Remedy). The value returned is an integer. Is there a way through which I can convert this integer value into date? Environment: ARS 6.3 SQL Server 2000. Regards, Veeral Oza, Application Analyst, Wipro Technologies Cell: +91 9422771736 Desk: +91 20 39102370 The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to access MS SQL tables from Oracle?
There are a couple of options: 1.) Purchase Croom Consultings ARDBC adapter for SQL Server, this is an ARS Application level connection. This requires that ARS run on Windows. 2.) Use the MSSQL ODBC Driver with Oracle Heterogeneous Services / Oracle generic connectivity. This requires that Oracle be on Windows. 3.) If Oracle is on Linux/UNIX, you can purchase the DataDirect SQL Server ODBC driver and use it with Oracle Heterogeneous Services / Oracle generic connectivity. -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry Sent: Thursday, November 23, 2006 12:12 AM To: arslist@ARSLIST.ORG Subject: OT: How to access MS SQL tables from Oracle? ** Hello List, Is there any third-party products for accessing MS SQL tables from Oracle database? I would like to create an MS-SQL-based view form within Oracle-based ARS. I know that MS SQL allows to create DB-links for accessing Oracle tables. It is a built-in functionality. Thank you. Kind Regards Dmitry Bezhenar __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Perl Compiled version
FYI, I believe the binaries assume ActiveState Perl 5.8. You may need to compare the version of perl you have installed (perl -v) with the version of perl the binaries were compiled against (in the .pod file) and possibly edit the .pod file to Trick it in to installing on your version of ActiveState perl. This is a way that I made it work well enough. It's not recommended but may get you up and running. -Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Monday, November 13, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: ARS Perl Compiled version Hi All, Does anyone have ARS Perl for ARS version 6.0 or greater compiled for a Windows 2003 server? I do not have a C compiler and wanted to see if I can run a few ARS perl programs. Regards, Jack _ Use your PC to make calls at very low rates https://voiceoam.pcs.v2s.live.com/partnerredirect.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB and naming conventions
My understanding is that option 2 is the preferred method for preservation over upgrades. With CMDB 2+ you can better save and package your customizations in a new namespace via extensions. -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 15, 2006 1:19 PM To: arslist@ARSLIST.ORG Subject: CMDB and naming conventions ** Hi all, I am wondering what people are using for naming conventions when adding classes to the CMDB. There is the convention of adding a plus sign to the beginning of homegrown forms (and workflow). This doesn't appear to be an option when using the Class Manager unless you create a new Namespace starting with a plus. So here is the poll... 1) If you use the BMC Namespace how do you name your classes to indicate they are homegrown? 2) Does anybody create their own Namespace for their custom CMDB classes? Jason __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DSO replacement (UNCLASSIFIED)
There is replication for recovery, reporting, and archival purposes. Which is more important you'll need to decide. For recovery purposes: So you have options as to what level to replicate at: 1.) Storage 2.) Database 3.) Application Storage level is generally specialized, expensive, and one or both of performance impacting and/or SAN constrained. I'd love to hear of successful implementations of storage level replication accross distance (states), particularly with RAC. Application level replication requires more administration by the ARS Admin, but also places more control with the ARS Admin. Likewise DB level replication requires more DBA administration, responsibility, and control with the DBA. Frequently, Database Log Shipping is used (SQL Server Replication or Oracle Datagaurd), SQL Server log shipping standbys are open for read access when not receiving logs, while Oracle standbys are generally not open for use (query) at all until manually opened - at which point they can not accept logs. This approach has very low data loss potential during a disaster, but doesn't address the offloading of reporting, or off system archiving. For reporting/archive purposes, application level transfers to another ARS system works well when tickets can be quickly (on close, daily, weekly) moved to the reporting/archive system. This approach has potentially higher data loss potential in a disaster scenario, but better performance for the transactional system in day to day operations. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Large CMDB
I've heard that staying 1M CI's is ideal. If that (1.5M+ CIs) works for you, I'd be interested to understand the infrastructure you're running on to achieve acceptable performance at those numbers! -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew White Sent: Friday, November 10, 2006 6:55 PM To: arslist@ARSLIST.ORG Subject: Large CMDB ** I would like to get some feedback to find out how large your CMDB is... As far as: 1) Number of CIs 2) Number of Relationships 3) Size of database Just to get an understanding/compass reading on how people are using this solution and such. Also, as far as reconciliation: 1) How many CIs and Attributes are you comparing each time you reconcile your CMDB? 2) How often are you reconciling? As far as I go - we currently have over 1.5MM CIs with over 8MM relationships; We reconcile at least every 24hours depending on the source... Regards, Matt Business Transparency, Inc. Matthew White President (201) 248-0438 (973) 584-0374 (fax) [EMAIL PROTECTED] www.businesstransparency.com http://www.businesstransparency.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Performance OracleDB
To echo everyone, running statistics should help. The default 9i optimizer mode is CHOOSE, which means use the old Rule Based Optimizer if statistics do not exist for involved tables/indexes, and use the newer Cost Based Optimizer if the statistics _do_ exist. See: http://www.oracle-base.com/articles/8i/CostBasedOptimizerAndDatabaseStat istics.php From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alex Salgado Sent: Wednesday, November 08, 2006 10:12 PM To: arslist@ARSLIST.ORG Subject: Performance OracleDB ** Hi List I am having problems with my performance DB. Does somebody have any advice or experience to improve the performance DB when Remedy execute queries ??? My environemnt is: Oracle 9i R2 on Red Hat Linux Enterp. 3. Remedy ARS 6.3 Does somebody know some parameters or something to I have to check ?? Thanks in advance !! Alex __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7.0.01 and CMDB 2.0.01 Released
No updated compatibility matrix yet, but I'm hoping that the CI Viewer will finally Catch Up to the other components in supporting java 1.5 -Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Copying production database to development
If the Demo password in the User form is blank, and you have de-configured LDAP, but Cross Reference Blank Password is still checked, it will not work. Uncheck Cross Reference Blank Password Restart ARS. If still no dice, Read up on the arcache utility! -Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Wednesday, October 25, 2006 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development Hi, LDAP was configured for both dev and prod the same. LDAP was in the cfg file. However, I turned it off too and it still doesn't work. I tried the IP address of the server also and no good. ARERR [623] Authentication failed user: Demo, server: remedydevapp Cannot login to remedydevapp as a preference server. user: Demo, server: remedydevapp Unable to successfully log in to any server. Demo doesn't work either. Would this version (Remedy 7.0) be different in how it handles this? I wouldn't think so... but perhaps? Thanks again! Harry Dan Caissie wrote: Are your LDAP servers entered in your config file? I have setup my ID in Remedy not to use AD just in case the connection got broken I get back into the system to fix things. DO you have your Demo account still working? Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, October 25, 2006 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development Is LDAP enabled? That could be a potential problem if you had it enabled on the old system but it is not configured on the new system. If all else fails, you can create a new Administrator account from the command line using arcache and see if that one works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Wednesday, October 25, 2006 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development Hey Dan, That tip sort of worked. Now my AR server can see the database but I'm unable to log in. No passwords I use work. Dan Caissie wrote: What I did that might be a bit over the top is basically copy over the config file and I just changed the server info. But I think this change will do the trick for you. Someone from the list sent me this just last week. From: Action Request System discussion list(ARSList) on behalf of harrylee Sent: Tue 10/24/2006 7:49 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development The error that I get when I launch Remedy Admin or User is RPC Program not registered. I'll have to copy the database over again to get the exact message though. Also, under the Services, Remedy System doesn't start. It keeps trying to start but can't. Not sure if the 2 are related. Thanks Dan Caissie wrote: What error messages are showing, I just had this problem. Dan Caissie Remedy/LANDesk Administrator / Developer United Natural Foods, Inc -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Tuesday, October 24, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Copying production database to development Hello, I'm sort of new to all this so please bear with me. We just went live with Remedy 7, Incident, Change(part of it) and SLM. However, we had issues with people data imports. Now I have a development database that is out of date (the people data is filled with test data). I would like to copy my production database to the development one and work from there. However, when I backup my prod database and restore it on dev, the Development Arserver can't talk to the dev DBserver. The Remedy service can't even start up. I gave the dev database the right permissions by adding the user ARAdmin, etc. I even tried some SQL query analyzer command to give ownership to ARAdmin but all fails. Is there something more I have to do? btw, ARserver 7.0 patch 2, SQL 2000 and on separate servers. Thanks -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf25 027 36.html#a6977143 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ ___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ -- View this message in
Re: CMDB Question
** Not sure, but I'll have the same problem shortly, so I'll be curious as to the answer. Hopefully there will be a SAN expert extension for Topology Discovery that can light the way -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 24, 2006 8:09 AMTo: arslist@ARSLIST.ORGSubject: CMDB Question ** I was approached about placement of information related to a storage area network and where to put information about the device into the CMDB. Is anyone working with these devices and how did you identify them in the CMDB and which class did you use? Thank you. James McKenzie L-3 GSI __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Website
** I was experiencing this over the weekend and this AM, but it seems to be better now.I did notice that if you click to a non-Remedy area (BMC Distributed, Marimba, etc...), and you didn't have support for that area before, it gives you an cryptic error message about not having an ID for that area, and of course Remedy is not the first area listed! Searching for an ARSpatch seems very broken to me Getting back out of KB Search results means using the browser back buttons/history as well. -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gillman, ChrisSent: Monday, October 16, 2006 2:02 PMTo: arslist@ARSLIST.ORGSubject: Remedy Support Website ** Listers, So is anyone else experiencing really bad problems with the support website. Particularly, logging in? Ive tried everything using the email address associated to my old loginid, re-registering, calling support to which I received a let me put in a ticket answer. Nothing works. I get the ERROR: The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot my Password link. Even tried the Forgot my Password link, and it doesnt give me anything. Like I said, I even tried re-registering, and I cant even get INTO the website. Im also getting these IMAGEMAP errors every so often now when I go to the website. Any ideas? v/r Chris__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: AR System AREA LDAP with multiple forests
I know that the v7 functionality makes this a snap. In v6.3, and likely in v6, look in the manual for AREA Authentication Chaining. -Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dolores McGuinness Sent: Wednesday, October 11, 2006 6:10 AM To: arslist@ARSLIST.ORG Subject: AR System AREA LDAP with multiple forests We are attempting to implement AREA LDAP so that it can authenticate to multiple forests, that each have multiple domains. We can get to the domains within the first forest, but cannot get to the second forest, when a match is not found in the first forest. We are using Remedy 6.03 patch 11, Solaris, Unix and Oracle. Has anyone been successful at implementing AREA LDAP with Multiple Forests? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Tips or Tricks needed for improving performance of Mid-Tier 7.0/6.3
** For whatever J2EE app server your using, set the JVM initialization parameters to use an appropriate amount of memory: -Xms256m -Xmx1024m specifies a minimum of 256 MB and a maximum of 1GB (Which is about the max 32-bit Java can handle from what I understand) For new atlanta servlet exec, you can modify the StartServletExec script From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rob BackstromSent: Tuesday, October 03, 2006 10:24 AMTo: arslist@ARSLIST.ORGSubject: Tips or Tricks needed for improving performance of Mid-Tier 7.0/6.3 ** We are running ITSM 7.0completely patched on an ARS (7.0), Mid-Tier (7.0),Database(SQL 2000)all on separate servers. I am looking for any suggestions on improving the performance of the Mid-Tier?Mid Tier server specs are:2 x 3.4 GHz Zeon processors4 GB RAMThanks,Rob Be one of the first to try Windows Live Mail. Windows Live Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Disaster Recovery Solutions
** We use Oracle Datagaurd Log Shipping. It requires manual intervention but can be failed over in 30m From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marino, Melanie ASent: Friday, September 22, 2006 8:47 AMTo: arslist@ARSLIST.ORGSubject: Remedy Disaster Recovery Solutions ** Can anyone share with me what their company is using for Remedy Disaster Recovery? We are looking to replicate our Remedy production environment to another site in real-time and switch back and forth between the servers as needed. We are trying to determine the best solution. We are running on a Solaris machine and an Oracle DB. Your help would be greatly appreciated. Thanks, Melanie Marino Project Manager KPMG LLP [EMAIL PROTECTED] * The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. * __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: driver.exe: does anyone know how to use it?
There is a section in the ARS Manual that has details on scripting driver.exe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alex Straph Sent: Wednesday, September 13, 2006 3:47 PM To: arslist@ARSLIST.ORG Subject: driver.exe: does anyone know how to use it? I have been playing around with the Driver.exe file for a while now, and although I am able to add fields which is not included in any views, delete fields, and set some field limits, there are some specific things that I have not been able to accomplish. The two things I am looking to set via driver.exe is the following: 1) how to set up a field in a specific position on a view. 2) how to set up a menu to be attached to a character field. Sure, I could simply just edit the form in question, but the form is being used in six separate servers, with each server having its own version of the form in question. A driver script would be the most non-intrusive way to add or change fields. Any advice would be appreciated. Thanks. Alex ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: TADDM (Tivoli)
Theo, TADDM (formerly Collation) is now part of the IBM CCMDB package - which also includes their Change Management workflow module, so it is generally in direct competition with BMC Atrium, Topology Discovery, and Remedy ITSM. I understand that there are a couple of integration approaches they are working on however - talk to your IBM Sales Person. If they don't give you and answer you like, you may need to roll your own with one of the mentioned technologies. -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Simmons Theo Sent: Friday, September 08, 2006 9:12 AM To: arslist@ARSLIST.ORG Subject: TADDM (Tivoli) Does anyone out there interact with a product by Tivoli called Application Dependency Discovery manger? have they integrate that with ITSM (any version) or Remedy forms by using EIE, view forms or API? any feedback would be appreciated. Thanks Theo ARS 6.3 Win 2k SQL 2k From: Action Request System discussion list(ARSList) on behalf of Keith Bunescu Sent: Fri 9/8/2006 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: 2 Remedy Trainers for contract opportunity ** My apologies to the list, the positions will start ASAP and are located in CT, and NY. Keith Bunescu Resource Manager From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Friday, September 08, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: 2 Remedy Trainers for contract opportunity Keith: It would be nice to say when and where. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Keith Bunescu Sent: Friday, September 08, 2006 8:27 AM To: arslist@ARSLIST.ORG Subject: 2 Remedy Trainers for contract opportunity Good Morning List! I hope this post finds you well! TuringSMI is looking for 2 Remedy trainers that would be able to deliver custom training on a solution we have built for our clients. At least 1 of the trainers needs to have a good understanding of vs7. I can't give you a specific time line for the training but I can tell it will be at least 2 weeks but probably it will be longer. The rate will be determined on your expereince. If you are interested please contact me at: Keith Bunescu Resource Manager TuringSMI W-312-235-3133 C-312-753-9710 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
I've heard rumblings about this as well. I don't expect a complete offshoring, but a substantial chunk nonetheless. It does concern me as it is a potentially major shift. My apprehensions can be summarized as: 1.) Language / Communication / Cultural Barriers 2.) Diminished ability for the support tech to quickly get a feel for how advanced a caller is and adjust support tactics / pace accordingly 3.) Experience with other offshore support tells me they tend to have very slow, rigid, scripted support methods that are of little use to advanced callers. 4.) Severe loss of support staff experience with the supported products I have no problem with BMC saving a dime so long as the customer experience is maintained. I can't imagine how a move like this _could_ do anything but hurt the customer experience in the short term. How it is in the long term really depends on the quality of the support people as perceived by the customers. So as always, if you don't like something - be vocal, complain, escalate, and use the leverage you have. A.) The discontinuation or downgrade of your support contract B.) Withholding of new purchases, letting the sales staff mgmt know why. C.) Consider the options of using other products (again, include BMC in on the thought process) These should send messages back up to BMC Mgmt throughout the support _and_ sales organizations. Another motivation for BMC may be that another common complaint about BMC is that Maintenance costs are high - so they must reduce costs to reduce the maintenance costs. If they don't pass the savings on, that's more leverage for use in negotiations (reduced quality without reduced price??? Wtf?). My 2 cents, -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jamahowal Pinitubel Sent: Thursday, September 07, 2006 1:44 PM To: arslist@ARSLIST.ORG Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Importance: High Hello community, I have it on good authority from one of my contacts at BMC that they will be starting to outsource their support to Pune, India and Dublin, Ireland very shortly. Am I the only one who is outraged by this? Our company already pays an unconscionable amount of money for Remedy Support. If they start to outsource I can guarantee you that our company will stop paying for support altogether next year because they will be diminishing the value of this support drastically but our maintenance fees will not be discounted. So THEY will be saving a ton of money by giving us compromised support but they will not be compensating us in any way (and we just renewed our maintenance contract before I was told of this!). In my experience, the second most valuable thing besides the actual AR System platform from Remedy is their support teams and infrastructure. If BMC is going to start carving the support infrastructure up and outsourcing it, then thay are going to lose the second most valuable pool of Remedy professionals next to the engineers themselves. What is BMC thinking? The executives are obviously boneheads who have NO IDEA of the value of the Remedy AR System product line and the Remedy support infrastructure. I have emailed Bob Beauchamp but have not had a response from him regarding this direction. If we can no longer rely on the past stellar support for this product, which is critical to us in our rapid development environment, we are going to seriously consider moving to another development platform entirely where they have on-site American/English speaking professionals - not underpayed call centre (KB screen-reader) reps who have no understanding and no context of the platform, and no relationships restricted escalation paths with the Remedy software engineering community. As a longtime customer, I am personally outraged by this move and I am insulted that BMC has not contacted us nor have they solicited feedback on this initiative. What does everyone else think? (Please, EVERYONE chime in on this) What can we do to get BMC to keep their existing support infrastructure and stop them from farming out their support to people who can not even speak clear American English? JP _ Deck to dock: outfit your cottage in stylish comfort. Check out Sympatico / MSN Shopping for great Cottage Living ideas. http://shopping.sympatico.msn.ca/category/shp/?bCatID=11,ptnrid=176,ptnr data=081801 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Setup Dev Server
John, By the DB is the same name do you mean the ORACLE SID or the database server hostname? With Oracle, the Db-name: ar.cfg parameter is used for the tablespace name if it is not ARSYSTEM. One thing that worries me about this config is that if the SID's are the same, the only place they are differentiated is in tnsnames.ora - the danger of unintended cross communication seems great. What version of ARS have and are you upgrading from (this last time, and tracing back?) Check the contents of SERVER_CACHE and see if there are references to old servers there. Also, did you copy the file containing the ARS licenses to the dev ARS server? - try renaming it if you did. One Oracle instance can have one or many tablespaces. Each tablespace can contain the objects for one or more accounts/schemas and keep them separate (even with the same table names). -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Kelley Sent: Friday, September 01, 2006 8:31 AM To: arslist@ARSLIST.ORG Subject: Setup Dev Server Hi List: First time emailer. Long time reader. I'm trying to setup our Dev Box(Windows 2003sp1) with AR 6.3. Having errors upgrading an existing DB. We took a copy of production DB, and placed it on a different oracle Server. Oracle 9.2.0.4.0 64bit. My tnsnames is set correctly to Dev Server and connection to remedb listener. The name of the DB is the same for Production and Dev. Which is OK. They are on different servers. When I'm setting up the Dev server running server.exe, Its asks for SID name and what type of install. Upgrade, Overwrite or Shared. I select Upgrade because the DB out there is an exact copy of the Production having all the Data - I want the data in tact just to install the Server. Here is the Error 15:40:39 An error was encountered during the upgrade of the AR System database. 15:40:39 Installation terminating ... Original database server is intact and accessible 15:40:39 Resolve the problem that causes the error (contact Technical Support, if necessary) 15:40:40 -[ShowMsg]: Setup is rolling back directories 15:40:40 Setup is rolling back the directories. 15:40:41 ServiceName not found. Using Default: Remedy Action Request System Server 15:40:41 -[ERROR]: AR System Database upgrade error. The original database is intact and accessible. Anyboby have something similar. Or suggestion. John Kelley Help Desk Analyst 130 Royall Street Canton, MA 02021 Mail Center 1W 781-737-3564 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Problems deleting fields on a form - not deleted on the related view
Title: Mensaje ** I assume you're speaking of database views? If so, drop the view in oracle, then savesome form/field changes in the admin tool. ARS should reconstruct the view. (Please try this in dev first!) -Brian Luke From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pilar Llorente BeltranSent: Thursday, August 31, 2006 7:00 AMTo: arslist@ARSLIST.ORGSubject: Problems deleting fields on a form - not deleted on the related view ** Hello, We are working with ARS 6.3 and Oracle 9i in a HP-UNIX 11i server. Today we have moved 4 fields from a form but they haven´t moved from the view so we can't create them with the samed name/id. Any ideas?. Thanks in advance. Regards. Pilar. Este mensaje es privado y CONFIDENCIAL y se dirige exclusivamente a su destinatario. Si usted ha recibido este mensaje por error, no debe revelar, copiar, distribuir o usarlo en ningún sentido. Le rogamos lo comunique al remitente y borre dicho mensaje y cualquier documento adjunto que pudiera contener. El correo electrónico via Internet no permite asegurar la confidencialidad de los mensajes que se transmiten ni su integridad o correcta recepción. JAZZTEL no asume responsabilidad por estas circunstancias. Si el destinatario de este mensaje no consintiera la utilización del correo electrónico via Internet y la grabación de los mensajes, rogamos lo ponga en nuestro conocimiento de forma inmediata.Cualquier opinión expresada en este mensaje pertenece únicamente al autor remitente, y no representa necesariamente la opinión de JAZZTEL, a no ser que expresamente se diga y el remitente esté autorizado para hacerlo. *This message is private and CONFIDENTIAL and it is intended exclusively for its addressee. If you receive this message in error, you should not disclose, copy, distribute this e-mail or use it in any other way. Please inform the sender and delete the message and attachments from your system.Internet e-mail neither guarantees the confidentiality nor the integrity or proper receipt of the messages sent. JAZZTEL does not assume any liability for those circumstances. If the addressee of this message does not consent to the use of Internet e-mail and message recording, please notify us immediately.Any views or opinions contained in this message are solely those of the author, and do not necessarily represent those of JAZZTEL, unless otherwise specifically stated and the sender is authorised to do so. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Oracle 9-10
Most DBA's don't like mixing/matching client/server versions however, and 10g has some better self-tuning features. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Grams Sent: Monday, September 04, 2006 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Oracle 9-10 Ok to keep 9, Remedy does not use any features of 9i or 10g, so it is really a decision on what is easier to manage for your dba. You do have to upgrade the oracle client on the arserver host to 10g though. Axton Grams [EMAIL PROTECTED] wrote: Hi, suppose uppgrading from 6.3 to 7.01, advantages to upgrade Oracle to ver 10, or ok to keep 9i? (9.2.0 2.0)? TIA, L ars L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Setup Dev Server
James / John, I should clarify, the fear is not for cross communication between tablespaces - Oracle ARS handle that well. The concern is if the database SID names are the same, but refer to different oracle instances. If there was a tnsnames.ora copy / overwrite snafu, you could have both ARS instances talking to one Oracle instance and not even know it (If this is in fact what is meant by the DB is the same name). In thinking about what could be referencing the old ars server that the installer would care about, I could only think of SERVER_CACHE left over from ARS v5 or a copied .lic file. Table fields filter guides would not affect the upgrade installer I hope. I can't think of other embedded server references. I've never encountered the installer upgrade option complaining that the database intact and accessible - that seems very wrong - so I'm left to conclude that the database being present accessible is not the root problem. I _suspect_ that the installer detects that the ARS database it is about to upgrade is in use by another running ARS server elsewhere - which could easily happen if your SID's were the same in dev prod. The other problem here could be that all of the oracle binaries and config files were copied, including tnsnames which refernces the prod instance - and it is actually Oracle generating this error message. If this is the case, the DBA will need to either: A:) ensure that all references to the old db server hostname/ip in _any_ Oracle configurations are updated to the dev database hostname/ip Or B:) erase the instance and re-create it via standard tools/processes, then export the data from prod and import it in dev. Option B would be highly reccommended - who knows where Oracle stuffs away information about where it is supposed to reside. -brian luke From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, September 05, 2006 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Setup Dev Server ** Brian: Why the fear? If you name one tablespace ARSYSTEM for instance, and the second ARSYSTEM1, there should be NO cross-talk between the two tablespaces. The problem here might be that the database was physically copied from one server to another and there may be internal checking that is failing and thus the error. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luke, Brian Sent: Tuesday, September 05, 2006 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Setup Dev Server John, By the DB is the same name do you mean the ORACLE SID or the database server hostname? With Oracle, the Db-name: ar.cfg parameter is used for the tablespace name if it is not ARSYSTEM. One thing that worries me about this config is that if the SID's are the same, the only place they are differentiated is in tnsnames.ora - the danger of unintended cross communication seems great. What version of ARS have and are you upgrading from (this last time, and tracing back?) Check the contents of SERVER_CACHE and see if there are references to old servers there. Also, did you copy the file containing the ARS licenses to the dev ARS server? - try renaming it if you did. One Oracle instance can have one or many tablespaces. Each tablespace can contain the objects for one or more accounts/schemas and keep them separate (even with the same table names). -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Kelley Sent: Friday, September 01, 2006 8:31 AM To: arslist@ARSLIST.ORG Subject: Setup Dev Server Hi List: First time emailer. Long time reader. I'm trying to setup our Dev Box(Windows 2003sp1) with AR 6.3. Having errors upgrading an existing DB. We took a copy of production DB, and placed it on a different oracle Server. Oracle 9.2.0.4.0 64bit. My tnsnames is set correctly to Dev Server and connection to remedb listener. The name of the DB is the same for Production and Dev. Which is OK. They are on different servers. When I'm setting up the Dev server running server.exe, Its asks for SID name and what type of install. Upgrade, Overwrite or Shared. I select Upgrade because the DB out there is an exact copy of the Production having all the Data - I want the data in tact just to install the Server. Here is the Error 15:40:39 An error was encountered during the upgrade of the AR System database. 15:40:39 Installation terminating ... Original database server is intact and accessible 15:40:39 Resolve the problem that causes the error (contact Technical Support, if necessary) 15:40:40 -[ShowMsg]: Setup is rolling back directories 15:40:40 Setup is rolling back the directories. 15:40:41 ServiceName not found. Using Default: Remedy Action Request System
Re: ArTask
**
I've also seen the User tool setting of Tools - Options
- Advanced - Default Form View cause this problem when it is a view that
does not exist for a given form that the .artask is attempting to
open.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick
WSent: Friday, August 25, 2006 12:05 PMTo:
arslist@ARSLIST.ORGSubject: Re: ArTask
**
Open Windows Explorer (not IE). Do Tools
- Folder options - the File Types tab. Scroll down to the ARTASK
file type. It should be set to open with the ARTask
Application.
In the Advanced button settings the Open action should
point to the ARTask.exe in your user tools folder.
Action:
Open
Application
used:
"C:\Program Files\AR System\User\ARTask.exe"
"%1"
Use
DDE:
Checked
DDE
Message:
{blank}
Application:
ARTask
DDE Application Not Running:
{blank}
Topic:
System
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad
EsserSent: Friday, August 25, 2006 12:08 PMTo:
arslist@ARSLIST.ORGSubject: Re: ArTask
** I was hoping this was related
to/would fix a small issue I was having, but no such luck. We have a few
users (very few) that when they double click on an ARTask file, get a window
that just says "Invalid File". It appears to be PC related, but I haven't
a clue what to look for. The exact same file works on different PC's (all
Window's XP sp2). Any idea what to
look for? Thanks, Thad"Perfection is
achieved, not when there is nothing more to add, but when there is nothing left
to take away." - Antoine de Saint-Exupéry
"Grooms, Frederick W"
[EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)"
arslist@ARSLIST.ORG
08/16/2006 03:41 PM
Please respond
toarslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re:
ArTask
Welcome to the world of the Windows Registry ;)Seriously
.. Any program could have messed up the registry settings of the ARTask
association. I had one user load a program to view AOL ART graphics files
and the viewer install only had a 3 character buffer for file extensions so it
messed up the ARTask file type.Fred-Original
Message-From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]Sent: Wednesday, August 16, 2006 4:13
PMTo: arslist@ARSLIST.ORGSubject: ArTaskhi, what could be the
reason? Some users have no association to the ARTASK icon, AR Shortcut File,
command "C:\Program Files\AR System\artask.exe" "%1" sent in email by filters.
But it works for 95%, and some users have told me that 'it works now' .without
having done anything special ..we have had the same client this year, and the
problem came at the same time as we migrated to a new version of the
application. But, it's not a generall problem ...related to the pc rather than
to ars I guess.L ars PetterssonVattenfall Business Services Nordic
ABAction Request System Engineer (Tabasco)S-461 88
TrollhättanSwedenPhone +46 520 888 35 Mobil +46 70 608 99
95e-mail:
[EMAIL PROTECTED]__20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Install 7 oracle 10g client
** Den, Based on feedback from consultants, we ended up keeping Oracle10g/64 on a Linux box (RHEL4) and running ARS itself on a 32-bit W2K3 box with the 10g/32 Windows client. In short, Oracle works fine on Linux/64, ARS may not work quite as well - I hope that improves, but it's what I understand. Another advantage of this is isolation of the ARS DB system load. So is your problem that the Oracle 10g/64 client won't work on Suse/64 or that ARS won't work with it? Can you use the command line sqlplus to connect to your DB? -Brian Luke From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Den FongSent: Thursday, August 24, 2006 6:49 AMTo: arslist@ARSLIST.ORGSubject: Install 7 oracle 10g client ** Hi Listers I'm starting an installation of 7 on our new Suse linux box, however I'm just wondering if anyone has successfully installed the oracle 10g client 32 bit on the 64 bit OS? Our dba's are trying to get this up so I can begin the installation. OR If you have successfully ran ARS 7 on the 10g 64 bit client I would like to hear about that as well. Den__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: CMDB 2.0 C API - Another Problem
Byron, This commonly means that although the function declaration was found in the header file, the actual function in a library was not found during linking. Find the .dll or .so library file that contains the functions the cmdb.h file references, and either include it somewhere where the OS knows to load it or explicitly reference the directory it's in the LD_LIBRARY_PATH environment variable (If your using UNIX/LINUX). HTH, -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dawe, Byron Sent: Tuesday, August 08, 2006 7:50 AM To: arslist@ARSLIST.ORG Subject: CMDB 2.0 C API - Another Problem Hi Listers; Thanks to Ben for his help with the last problem! Has anyone run into the situation where you include ar.h and cmdb.h , but when calling CMDBInitialization and/or CMDBTermination the compiler reports 'undefined reference' to the calls? Yet when I call only ARInitialization and/or ARTermination, these seem to work fine ! I am properly following the order of calling ARInitialization first then CMDBInitialization, but the second call gives compile errors although both header files are in the same place! I have checked the sample files and it seems I am doing it right, but still I get compile errors! Help and Thanks, Byron. === Byron Dawe Computing and Communications Memorial University of Newfoundland St. John's, NL A1C 5S7 Phone: (709) 757-3530 ext. 4054 === ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and newScale integration
We're about to do this, as are a couple of other companies I've heard of. Hopefully I'll have some experiences for you by EOY. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook Sent: Tuesday, July 25, 2006 7:00 AM To: arslist@ARSLIST.ORG Subject: Remedy and newScale integration Hello - I'm looking for companies who have integrated newScale RequestCenter with Remedy ITSM. Trying to gather information on experiences, issues, ease of use/maintainability. General brain-picking. Thanks - Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARDBCFS File System Plug In
** There are also a unix utility dos2unix that should have been installed with Solaris that will scrub this right up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Wednesday, July 19, 2006 3:49 PMTo: arslist@ARSLIST.ORGSubject: Re: ARDBCFS File System Plug In ** ItsoundslikeyourproblemisyouaresavinganMS-DOS file on a Unix server. MS-DOS files use a Carriage-Return/LineFeed (Character 13/Character 10) at the end of each line and Unix files only use a LineFeed (just Character 10). Youneed to run a utility against against the file (with a Filter Run Process Action) to strip out the Carriage Returns (something like awk or tr should work) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Eliud Gómez PérezSent: Wednesday, July 19, 2006 5:14 PMTo: arslist@ARSLIST.ORGSubject: ARDBCFS File System Plug In ** Hello listers: Ive a problem with File System Plug In (ARDBCFS), the environment is OS Solaris 9.0 and ARSystem 6.3, and the problem is the following one, when I send a file to the unix file system, this stored like binary type instead of ascii, therefore the file keeps special characters and when it is process it sends errors. What I can do to change the type of file when it is transferred or stored in the file system?. The objective is stored the file in the file system like ascii type. Somebody knows some solution? Regards Jonathan Eliud GómezIngeniero en soluciones de procesos de negocio Quitze [EMAIL PROTECTED] Teléfono: 55.5241.2673 Por favor borre este email y notifíquenos inmediatamente si usted no es el destinatario previsto. Quitze no entra en contratos u obligaciones contractuales vía correo electrónico, a menos que esté convenido de otra manera por escrito entre las partes que están tratando. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Open Source Remedy API Utility
** Be sure to post it to http://www.arswiki.org/ ! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben ChristensonSent: Tuesday, July 18, 2006 8:02 AMTo: arslist@ARSLIST.ORGSubject: OT: Open Source Remedy API Utility ** Hello all,We are excited to announce the beta release of Kinetic Link (Klink), an open source web framework providing an easy to use xml-over-http interface into Remedy internals. Klink is installed as a web application and provides access to Remedy server information, form definitions, and entry records on any Remedy server accessible. Our goal was to develop a solution allowing developers to use any development environment or programming language to easily interact with Remedy systems. Klink is an open source project sponsored by Kinetic Data Inc. and is now available as an open beta.For more information about this project, please see:http://www.kineticdata.com/products/klink.Thanks,Ben Christenson __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Group Definitions and Best Practices
I can say what doesn't work - having large number of groups and using solely groups to differentiate _work assignment_, excluding Region/Site/Department, Category/Type/Item, and Skills. Or put another way, I'd recommend leveraging C/T/I, R/S/D, and Skills in addition to group for work assignment. Once users get in to the habit of only using the group name, it's difficult to change. -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Wednesday, May 10, 2006 8:00 PM To: arslist@ARSLIST.ORG Subject: Group Definitions and Best Practices ** Hi All, I'd like to hear from anybody what their opinion is regarding Remedy Best Practices regarding Group definitions. In particular an International Enterprise. I know what the tried and true, as well as recommended practices are, but would like to get some input about what works for different deployments. Thank You, Chris Doble Mobile:949-533-5346 Email: [EMAIL PROTECTED] Web: http://www.aisconsulting.net __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Redirect http to https
If you control the entry point, you can redirect via a META tag there. It sounds as if you can't guarantee that all users will come through a specific or even limited set of entry points. The solution in the article uses customized web server error pages to redirect - not a bad idea if you can get it to work. Try customizing the error page for the 403 error itself. I take it you saw some of the tweaks/settings changes needed to make it work further down in the comments. -Brian META tag redirect page example: htmlhead titleRemedy on the Schweb/title META HTTP-EQUIV=refresh content=0;URL=https://hostname/arsys/home; /head body If you are not automatically redirected, go to a href=https://hostname/arsys/home;/arsys/home/abr /body /html -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, May 01, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: OT: Redirect http to https We are about to implement SSL for Mid-Tier. I would like to have all http:// URLs entered to be redirected to https:// automatically, without forcing users to type in https://. I have searched for redirect scripts and tried a couple, but I still receive the You are not authorized to view this page error 403 page when going to an http:// address. I tried the 2 examples from this thread: http://blog.opsan.com/archive/2005/04/17/395.aspx. I must have missed some setting. I don't believe it is ARS-specific because I get the same error with a simple web page, for example: html head /head body test /body /html ARS 6.3 Mid-Tier 6.3 Windows Server 2003 IIS 6 (anonymous access disabled, Integrated Windows Authentication enabled, Require Secure Channel (SSL) enabled, Allow ASP pages enabled) Thanks. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Patch 16
Title: Patch 16 ** No issues here: App: W2K3 DB: 10gR2 on RHEL4 64-bit MT: Apache/ServletExec/RHEL3 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of PC WaiSent: Thursday, April 20, 2006 1:38 PMTo: arslist@ARSLIST.ORGSubject: Patch 16 ** Has anyone run into any issues installing patch 16? Regards PC Wai TELUS Corporation Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ARServer 6.3 on Red Hat AS4
** We run Oracle on RHEL4-64-bit, but ARS itself is on W2K3. Due to the different glibc versions, and the fact that RHEL3 was Linux 2.4.x and RHEL4 is Linux 2.6.x, I'm skeptical about the ARS server itselfworking on that platform. -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ocampo, ErwinSent: Friday, April 21, 2006 2:22 PMTo: arslist@ARSLIST.ORGSubject: ARServer 6.3 on Red Hat AS4 ** Has anybody done this? Any need to knows or horror stories? Thanks in advance. Erwin__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
