Re: Reopened date does not get populated
I had the same issue, Raised a ticket with BMC. There reply was : The Re-Opened date is only set when the Incident has been Closed and the User presses the Re-Open Incident link from the Nav. bar on the left of the Incident form. Moving an Incident from a Resolved state to an active state such as Assigned is not re-opening an Incident. Cheers, Murtuza. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: 16 April 2010 08:15 To: arslist@ARSLIST.ORG Subject: Reopened date does not get populated ** Hi Listers, I have recently noticed on ITSM 7.5 (Patch 2) that when i change the status of an Incident from Resolved to Assigned (re-open ), the Re-opened Date does not get populated in the Incident. So, when does this Re-opened date get populated? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. UBS reserves the right to retain all messages. Messages are protected and accessed only in legally justified cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Reconciliation process time and power
I have seen strange things on CMDB 7.5. When a OOTB Recon job is running (e.g. for Sandbox), the arrecond process takes a normal 2 to 10 % CPU usage. This does cause sluggishness, but is still manageable. Now as soon as the jobs complete, suddenly the CPU goes to 50% and stays there, making the system unusable for most parts. I have to kill the process. Let me know if you find something. Regards, Murtuza. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, August 18, 2009 12:07 AM To: arslist@ARSLIST.ORG Subject: qq: Reconciliation process time and power ** Quick Question: ARS 7.1 CMDB 2.1 Patch 6 Solaris 10 FD, and CM. --- When running oob jobs it uses 97% of 16 CPU's making the aruser tool and mid-tier Sluggish at best for over 1 hour. What are others seeing? -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. UBS reserves the right to retain all messages. Messages are protected and accessed only in legally justified cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB classes - auto add visual elements
Hello listers, I am trying to add a visual element to all AST: class forms in Asset mgmt 7.5... (a navigation menu item in the left hand vertical nav bar) If I add this to the AST:BaseElement form, can I make it auto-propagate to all the sub-class forms e.g. AST:Computer System ?? Or will I have to go to each AST form and add it manually? I tried doing this and then ran the Update UI command from the SHR:SchemaNames form, but it does not help. What template does the cmdbdriver use to create the AST forms? I was hoping to change a single template and have my changes reflect on all forms. Thanks, Murtuza. ARS 7.5P001 ITSM 7.5P001 CMDB 7.5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. UBS reserves the right to retain all messages. Messages are protected and accessed only in legally justified cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Empty Navigation Bar
That happened to some of my users when they were using the 7.1 user tool with a 7.5 server... -Murtuza. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, June 23, 2009 6:05 PM To: arslist@ARSLIST.ORG Subject: Re: Empty Navigation Bar ** I think so, but not sure why that would matter. The navigation bar appears to made of all JavaScript. On Tue, Jun 23, 2009 at 3:23 PM, Rick Cook remedyr...@gmail.com wrote: Does the client have a JRE installed? Rick From: Frank Caruso Date: Tue, 23 Jun 2009 15:21:31 +0300 To: arslist@ARSLIST.ORG Subject: Empty Navigation Bar ** Have a desktop that refuses to show links in vertical navigation bars on any ITSM form. It is not a permission issue. Cleared out all cache files but that did help. Any thoughts? (Unfortunately I am not able to access the arslist archives) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. UBS reserves the right to retain all messages. Messages are protected and accessed only in legally justified cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Best way to organize the Dev studio
Hello listers, I have recently begun to use the Developer Studio with ARS 7.5 and ARS 7.1. I use 2 monitor screens, since it is quite difficult to fit everything in 1. What I would like to know is how people are organizing their dev studio to optimally use the 2 screens and have a good layout of functions and panes. What I want to avoid is having to move the mouse pointer frequently between screens and to split any pane across the screen boundaries. Regards, Murtuza. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. UBS reserves the right to retain all messages. Messages are protected and accessed only in legally justified cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Missing field's ghost haunting form -OOOPS!
Hi Dwayne, I had the same problem last week. I found that the T table and view of the form had no column for this missing field, but the reference was still there in the 'field' table in the DB. I deleted all references to the field from the ARS DB metadata, and then all was well. HTH, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, May 21, 2009 2:05 AM To: arslist@ARSLIST.ORG Subject: Re: Missing field's ghost haunting form -OOOPS! I spoke too soon. Whenever I try to save an entry I still get ARERR [552] Failure during SQL operation to the database : ORA-00904: USER_X: invalid identifier, even when I delete the field entirely. So I guess my only choice is to start over with a new form. Dwayne Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. UBS reserves the right to retain all messages. Messages are protected and accessed only in legally justified cases. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: differences of Impact, Urgency and Priority in Incident Form
Hi Elinore, Impact tells you how much your system/application is affected by the incident. Urgency tells you how quickly it should be solved. Priority combines these 2, to tell you in which order tickets should be tackled. HTH -Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Friday, July 11, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: differences of Impact, Urgency and Priority in Incident Form Hi all, I know this is a silly question but can someone clearly define the differences between Impact, Urgency and Priority in Incident Form and how do you actually use them? (i.e. can there an Incident with Urgency = Critical but have Priority = Low?) TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Return to home page
Hello RK, This might happen when you use the following link to log in to the mid-tier (usually thru a bookmark): https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/logi n.jsp https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/log in.jsp You might want to use this instead: https://intranet.ors-service-desk.siemens.com/mid-tier/home Rgds, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sanapala, Rajinikanth IN BOM SISL Sent: Friday, May 16, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: Return to home page ** Hi List, When I am trying to login to webclient (Through midtier), I am getting following error, Can any one tell me what could be the reason behind this error, while trying to process your request: ARERR [9295] Incorrect login parameters. Web page, user, and/or server name(s) must be provided Return to home page https://intranet.ors-service-desk.siemens.com/mid-tier/home ARS6.3 Midter 6.3 Regards, RK Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Return to home page
If you send in both links, we might be able to get a better idea... rgds From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sanapala, Rajinikanth IN BOM SISL Sent: Friday, May 16, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Return to home page ** Murtuza, I tried both, but no luck. We have two midtier link, other one is working fine. User could login on his first attempt, But only below one prompting user to go for home page and then allowing to login on his second attempt. Anyway thanks for your response. Regrads, RK From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B Sent: Friday, May 16, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Return to home page Hello RK, This might happen when you use the following link to log in to the mid-tier (usually thru a bookmark): https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/logi n.jsp You might want to use this instead: https://intranet.ors-service-desk.siemens.com/mid-tier/home Rgds, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sanapala, Rajinikanth IN BOM SISL Sent: Friday, May 16, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: Return to home page ** Hi List, When I am trying to login to webclient (Through midtier), I am getting following error, Can any one tell me what could be the reason behind this error, while trying to process your request: ARERR [9295] Incorrect login parameters. Web page, user, and/or server name(s) must be provided Return to home page https://intranet.ors-service-desk.siemens.com/mid-tier/home ARS6.3 Midter 6.3 Regards, RK Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Hi listers, Since I received a lot of requests for this doc, and I don't remember where I downloaded it from. I have now uploaded it to the file section of the arslist google group. Hope the link works: http://arslist.googlegroups.com/web/ITSPAddFieldsNotification-%20Instruc tion.doc?gda=9rKDQ1sAAADFu5jxfWK9_k356Pm6oCrJkWyi4oT2vO8DvIWFIZnBfWG1qiJ 7UbTIup-M2XPURDT4FqwpO2kFHwLctm_VQGaPFnnIj7N8pxuPT9-ELPYp1G5UXxlwKZX1etA 4z8YvGHI Remember this is for ITSP, but should work with small tweaks for ITSM 7 Rgds, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, May 16, 2008 12:17 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any
Re: Passing parameter to Crystal Report
Hi Marek, I dunno what exactly u r looking for, but the Open Window action of your activelink will allow you to put a qualification that automatically gets passed to crystal. Cheers, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marek Marek Sent: Wednesday, May 14, 2008 5:39 PM To: arslist@ARSLIST.ORG Subject: Passing parameter to Crystal Report ** Hi list, I am thinking of the idea of having reports based on a user's selection. User with the search criteria finds required records and then all (or only selected) records are to be displayed as multiple crystal reports But the problem is how to build the qualification string of selected IDs which is to be passed to crystal. If there is an another way of achieving this functionality, I'll appreciate any ideas. Marek __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Hi, I have a doc that describes in detail how to add a new field to a notification. I thk I got it on the BMC support site. It is primarily for ITSP 4.0, but the ITSM 7 notification workflow originates from there, so it should be similiar. Lemme know of an email ID if you need it, since its =~ 1MB. Rgds, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 1:15 AM To: arslist@ARSLIST.ORG Subject: Question: SYS:Notification Messages I wanted to add another field (Change Type) to one of the out of the box Notifications, so I added the field to: SYS:Form Field Selection The field shows up in the pull down menu in SYS:Notification Messages - however, when the notification goes out it is just showing as #Change Type#. Any ideas why? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need help on sending SMS
Hi Kalyani, You would probably need an SMS gateway (usually from your telecom provider) to send SMSs. This gateway will have an interface in the form of a web service / API call / Database record. Depending on the gateway, you could right workflow in Remedy to either make an API call, run a script, execute SQL etc. The parameters passed would be the message with ticket details and a mobile number. HTH, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kalyani, Balachandra Sent: Tuesday, April 01, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: Need help on sending SMS ** Hi All We need help on sending SMS. My client wants to receive a SMS whenever the priority 1 ticket is raised. Is there any functionality available in ITSM 7? Or can we use the pager functionality to configure SMS? It would be helpful for us if anybody share this functionality. Thanks Regards Kalyani This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Has any one used MS SQL Express edition 2005 on arserver 7.1?
I tried the express edn with 7.0 and the install failed even after repeated attempts and tweaks. Dunno abt 7.1 - Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, March 07, 2008 7:43 AM To: arslist@ARSLIST.ORG Subject: Has any one used MS SQL Express edition 2005 on arserver 7.1? ** Good morning, evening or afternoon all, Has anyone been able to used the MS SQL express edition on arserver 7.1? Thanks, hbr -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Directory Users getting locked out
Had the same problem with ARS 6.3 on various patches: 14, 18 ,21 It was rare and random. Don't know the solution yet :( From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Thursday, January 10, 2008 8:07 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Users getting locked out ** We have our AREA LDAP configured. The problem is very strange. Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Arner, Todd Sent: Wednesday, January 09, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Users getting locked out ** We had this problem back when we were on ARS 6.3. At that time we were just cross referencing blank password and did not have AREA LDAP configured. Once we configured AREA LDAP, the issue went away. HTH, Todd Arner Great Lakes __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are logo.gif
Re: Printing Tickets in Web Client
I used some javascript on the web version of the form. This script generates an html page with the data and formatting that we want. It then calls the js print function to print the page. U can call the js function in an ACTL on a button (run process). HTH Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of IT MAsters Sent: Thursday, November 22, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Tickets in Web Client There a way arroung $$$? thx Mark Original-Nachricht Datum: Wed, 21 Nov 2007 11:19:22 -0800 Von: [EMAIL PROTECTED] [EMAIL PROTECTED] An: arslist@ARSLIST.ORG Betreff: Re: Printing Tickets in Web Client You'll need Crystal Web or Crystal Enterprise 10/11 for this. hth Dave Fincher Mark [EMAIL PROTECTED] wrote: **Hi all, are there any know probs with printing a Ticket in ITSM7 (Web Client)? Do I need a local Crystal Client for this? Thx Mark __20060125___This posting was submitted with HTML in it___ - Never miss a thing. Make Yahoo your homepage. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Pt! Schon vom neuen GMX MultiMessenger gehört? Der kann`s mit allen: http://www.gmx.net/de/go/multimessenger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What has been customized.
Hi Frex, Rather than looking @ specific workflow and fields that were customized, I would suggest you look only @ broad functionality. If you know how an OOTB 6.0 installation works, you can know broadly what basic functions have been added / customized in your install. Interact with daily users of the apps. After that you can chk what is already available on 7.0 cross them off the list. The rest can be implemented in the new version if still required. It is my opinion that it is generally useless to carry unwanted baggage from previous releases. Also, since the ITSM workflow in 7.0 is very different from 6.0, you cannot hope to actually move any workflow directly to the new version, unless it is an independant application. HTH. Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo Sent: Tuesday, November 06, 2007 1:29 PM To: arslist@ARSLIST.ORG Subject: What has been customized. ** Hello everyone, I am planning to upgrade to ITSM 7.0. I have ITSM 6.0 at the moment and do not know what has been added, changed or removed (customised) in the current installation. One way of finding out, I am thinking, is to install ITSM6.0 from afreash on a seperate machine and use Migrator to run a diff reports between similar sets of object on both installations. Is this the best way in going about it or is there another easy way? Anything that you think I should bear in mind etc. Kind Regards Frex. Ne gardez plus qu'une seule adresse mail ! Copiez vos mails http://www.trueswitch.com/yahoo-fr/ vers Yahoo! Mail __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error calling Javascript RESOLVED
This started working after I cleared my mid-tier cache once more.
Thanks for your input Fred.
Murtuza.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 01, 2007 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript
**
I just checked and my commands look like
javascript: window.myJavaScriptFunction();
I also don't use the DIV tag and put my JS code in the Window Footer
area if that makes a difference.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript
**
Hi Frederick,
Tried with the colon too. Also tried varying capitalization: JAVASCRIPT
JavaScript etc... Does not seem to help...
Thanks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 01, 2007 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript
**
I believe the Run Process should be
javascript: printMsg();
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Error calling Javascript
**
Hello Listers,
I want to execute some custom javascript in a Remedy form.
I went to the 'Edit Web Header Content' in View Properties - Appearance
and pasted the following sample code:
div
script language=JavaScript
function printMsg()
{
alert (This is a test);
}
/script
/div
I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is:
javascript printMsg();
When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error:
Caught Exception: Object Expected
Can anyone help me with this error??
Thanks,
Murtuza.
ARS 6.3
Mid-tier 7.0
Solaris 8
Websphere
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ __20060125___This
posting was submitted with HTML in it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Error calling Javascript
Hello Listers,
I want to execute some custom javascript in a Remedy form.
I went to the 'Edit Web Header Content' in View Properties - Appearance
and pasted the following sample code:
div
script language=JavaScript
function printMsg()
{
alert (This is a test);
}
/script
/div
I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is:
javascript printMsg();
When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error:
Caught Exception: Object Expected
Can anyone help me with this error??
Thanks,
Murtuza.
ARS 6.3
Mid-tier 7.0
Solaris 8
Websphere
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Error calling Javascript
Hi Frederick,
Tried with the colon too. Also tried varying capitalization: JAVASCRIPT
JavaScript etc... Does not seem to help...
Thanks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 01, 2007 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript
**
I believe the Run Process should be
javascript: printMsg();
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Error calling Javascript
**
Hello Listers,
I want to execute some custom javascript in a Remedy form.
I went to the 'Edit Web Header Content' in View Properties - Appearance
and pasted the following sample code:
div
script language=JavaScript
function printMsg()
{
alert (This is a test);
}
/script
/div
I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is:
javascript printMsg();
When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error:
Caught Exception: Object Expected
Can anyone help me with this error??
Thanks,
Murtuza.
ARS 6.3
Mid-tier 7.0
Solaris 8
Websphere
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Instance ID
Known Issue. This was solved by CMDB 1.1 Patch 003 for me. I had this problem only while generating CMDB instance IDs though. If you are having it with plain ARS, then try a higher patch for ARS. Regards, Murtuza Bookwala From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist Sent: Monday, September 10, 2007 4:13 PM To: arslist@ARSLIST.ORG Subject: Instance ID ** Hi Arlist, I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG ) which are unable to be resolved by SQL 2000. Please let me know if i can restrict the system to generate instance ID independent of '[' character, if not is their a way in which SQL 2000 can read this data. Awaiting a speedy reply, Regards, AV __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OLE Issue - new twist
I am facing the same problem mentioned below: Error fetching the requested interface object I see that Mike solved it by uninstalling .NET Programmability Support. I had unchecked this option while installing Office itself. But I still seem to get the error. Anyone can shed any light ? ARS 6.3 P15 SQL 2000 Win 2003 / XP Pro Word 2003 Pro Regards, Murtuza. On Thu, 2 Jun 2005 15:27:32 -0500, Kendhammer, Mike [EMAIL PROTECTED] wrote: Uninstalling .NET Programmability Support from the user's PC seemed to fix the issue. To do this, you need the Office 2003 setup disk then select Add or Remove Features and go from there. Thanks! Mike -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Daniel Hill Sent: Thursday, June 02, 2005 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: OLE Issue I have seen this recently on the List. A poster with problems using OLE with Outlook 2003 found that during the install of Outlook there is an option to install the .NET Programmer Interfaces (or something like that) that when the option is selected, the OLE drivers will not be installed. You might want to search the archives at www.arslist.org for more details. It has been within the last 2 months. -Original Message- From: Kendhammer, Mike [mailto:[EMAIL PROTECTED] Sent: Thursday, June 02, 2005 11:11 AM To: arslist@ARSLIST.ORG Subject: OLE Issue Hello all, I am using OLE to open MS Outlook and then copy fields from a Remedy form to the opened Outlook form. I have two different Active link chains that run pending on the user's OS. I have one user that has Win XP and Outlook 2003 and is getting the following error: Execution of Invoke failed - Error fetching the requested interface object. Not sure what to do to trouble shoot this issue. Attached in the .zip file is an error log and a .def file containing the Active Links with the OLE actions. OLE.zip ARS 6.3.0 UT 6.3.0 patch 3 HP-UX 11i Oracle 9i Thanks, Mike __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:[EMAIL PROTECTED]) === NOTICE - CONFIDENTIAL AND PRIVILEGED - This e-mail may contain privileged and confidential information and is intended only for the addressee named above. If you received this message in error, please immediately notify the sender by return e-mail and delete the original message; any distribution, copying or use of this e-mail by you is strictly prohibited and may be unlawful. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:[EMAIL PROTECTED]) __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org (Support: mailto:[EMAIL PROTECTED]) = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SLA forms clean up
Hello listers, ARS 6.3 ITSM 6.0 SQL 2000 I need to clean up my SLA 6.0 application to get a fresh start for production. i.e. Configured SLAs should remain, but history performance data should not. Is there a list of forms to be cleared out? I am clearing the generally known forms like: SLA:Measurement SLA:MilestoneLogging SLA:PerformanceCheck SLA:PerformanceMeasurement SLA:TeamMeasurement Is there a definitive list out there that anyone can share ?? Regards, Murtuza. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
