Re: Enum Field ID Changes
Axton, I thought that you would not have to renumber the enums in 7.0.1, because now you can choose the custom enum id option in enum fields. Thus, you can insert values in the middle of the list without having to change workflow. Regards, Murtuza Bookwala -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, July 23, 2007 11:59 PM To: arslist@ARSLIST.ORG Subject: Re: Enum Field ID Changes https://www.rrr.se/cgi/tools/main#rrrSelectionChange This tool can be used when you want to add (insert) or remove a selection field value, or do some other rearranging of the selection values. The tool changes the values of the specified field in all records. If the Status-field (field id 7) is specified, the Status-History is also changed to match. -- Jarl On 7/23/07, Axton [EMAIL PROTECTED] wrote: Does anyone know of a utility that will allow you to reorder enum field values and retain the workflow attached to each enum id? Thanks, Axton __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Computer System fields attributes not changable
Chris, Don't remember exactly, but the 'Primary Capability' attribute is probably being inherited from the System class (parent of Computer system). Try modifying it there. - Murtuza Bookwala From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Friday, July 13, 2007 2:17 AM To: arslist@ARSLIST.ORG Subject: AST:Computer System fields attributes not changable ** Hey everyone- Someone just came to me with a problem I have never come across- he was trying to add values to the drop down menu on the field 'Primary Capability' on the form AST:Computer System. Neither of us seems to be able to do so, but he says he has in the past, and he was listed in the last modified by. What would cause this to happen? We cannot add or remove any values- all the buttons are grayed out. Thanks, Chris Moore __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITIL CERTIFICATION
Hello Dipti, The ITIL foundation certification exam is a multiple-choice computer based test, which can be taken at any EXIN / Prometric center. You can get info on exins website. I do not know where you are located, but in my location the charges are USD 600/- A 2 day training may be taken before the exam, which is charged seperately. In my opinion, if you have worked in the ITSM area for some time, then self study on a weekend before the exam is sufficient. Regards, Murtuza Bookwala From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of theeptii thamizharasu Sent: 25 June 2007 15:03 To: arslist@ARSLIST.ORG Subject: ITIL CERTIFICATION ** Hi Can anyone please let me know of the procedure to take up the ITIL foundation certification. I would also like to know the Charges for the ITIL foundation certification. Do we require a must training on ITIL before we take up the exam? Please let me know on the above. Thanks Dipti Did you know? You can CHAT without downloading messenger. Click here http://in.rd.yahoo.com/tagline_webmessenger_2/*http://in.messenger.yaho o.com/webmessengerpromo.php __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)
Tried using SQL server 2005 express edn (free) on my laptop with ARS 7. The installation was failing. Anyone tried it successfully. Murtuza Bookwala -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: 20 June 2007 09:53 To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development tasks... -- Jarl On 6/20/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** Anybody out there running ARS 7.x on Oracle 10g XE (Express Edition)? Oracle 10g XE is not listed on the Remedy compatibility matrix (why??), but maybe somebody has given it a shot... XE is free since 02/2006, according to this Oracle press release: http://www.oracle.com/corporate/press/2006_feb/oraclexega-022806.html The software can be downloaded for free from the Oracle Technology Network at: http://www.oracle.com/technology/xe. Oracle Database XE is available for download, usage and distribution at no charge. Any feedback is appreciated thx, Guillaume __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Where to put cell phones PDAs in CMDB?
We put PDAs into a new class, derived from BMC_System. This was only because, we need a lot of attributes that were absent from BMC_ComputerSystem, otherwise Tier 1,2,3 would do. - Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney Samuel Varghese Sent: 31 May 2007 07:59 To: arslist@ARSLIST.ORG Subject: Re: Where to put cell phones PDAs in CMDB? ** Dear Rick, We had the same confusion and we decided to create a categorization class under BMC_ComputerSystem for the PDA's since the PDA's are actually glorified computer systems. Also the best thing to do would be to get the Telecommunication extensions which does include a separate class for Phones, If that's not possible I would categorise the Phones under BMC_Equipments. Hope this helps Regards, Roney Samuel Varghese On 5/30/07, Rick Cook [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** I'm doing some importing non-discoverable assets into the CMDB (2.0.1), and I'm in a quandary about which class would be best for PDAs, Cell Phones, etc. BMC_Equipment looks like a good choice, except that many of them have associated components, which it seems should go into some related subclass, in which BMC_ComputerSystem would work better as the Class. But ComputerSystem really doesn't fit that type of Asset. There really aren't very many attributes to import, and nothing specific enough to necessitate adding even an attribute to an existing class, though adding Categorizations is definitely an option. Has anyone made this choice before? Rick Cook __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: too many groups for one user
Chanan, What version are you using? V 5.6 that I am using, does not allow more than 256 char in the groups field on the user form. I had the same problem when I tried adding a certain user to lots of groups. Although for me, it just does not allow the addition, so no crashes were involved. -Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler Sent: Monday, May 21, 2007 1:55 PM To: arslist@ARSLIST.ORG Subject: too many groups for one user Q: Is there a limit for how many groups can a user be member of? Q: I got an issue when user is assigned to more than 36 groups and when tring to open the usertool with that user, the usertool crashes with him the AR system carshes and all the users are logged out thanks Chanan -- View this message in context: http://www.nabble.com/too-many-groups-for-one-user-tf3789228.html#a10715937 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Connected From Another Machine
Thank you Daniel and Frank. What is the difference in license handling on the web and the WUT? I mean I don't have to log out of the WUT, why isn't it handled the same way on the web? - Murtuza. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 02, 2007 6:24 PM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine ** Be careful when you call PERFORM-ACTION-EXIT-APP. Just because one window is closing does not mean the user is quitting the application. On 5/2/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hi Murtuza, In theory the flowing workflow should release a floating license. When an ARS user uses his/her mouse to close a BROWSER the event Window close takes place. The idea is to build a active link that fires on Window close and has an action Run Process with PERFORM-ACTION-EXIT-APP In my case it works on ARS 7 and Mid-Tier 7 patch 2 Regards, Daniel Functionality was suggested by: -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: mailto:arslist@ARSLIST.ORG [EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Wednesday, May 02, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou [EMAIL PROTECTED] wrote: Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21, we are left with users hanging after saying Yes to the message and we have to release their licenses. None of our users are on VPN. Please keep us posted on whatever you discover. Now I don't want to move to 7.x since this problem has been a bit of a nightmare already. Hope all is well with you. :) Candace -Original Message- From: Action Request System discussion list(ARSList) __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Connected From Another Machine
Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou [EMAIL PROTECTED] wrote: Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21, we are left with users hanging after saying Yes to the message and we have to release their licenses. None of our users are on VPN. Please keep us posted on whatever you discover. Now I don't want to move to 7.x since this problem has been a bit of a nightmare already. Hope all is well with you. :) Candace -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Plante, Martin Sent: Tuesday, May 01, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: 1 mai 2007 10:44 To: arslist@ARSLIST.ORG Subject: User Connected From Another Machine Hey Folks, Users here are getting the following message on a regular basis: This user is currently connected from another machine. Would you like to attempt to override the existing connection? Now, the users are not connected from any other machines. Further, this message normally pops up as they are performing a search. The error log is filling with these messages. I have been talking to Remedy Support about this but that hasn't been any help. Their latest response was to install the patch for the user client (but they haven't told me if it actually addresses my issue) Their response prior to that one was: After some research on VPN, the problem seems to be related to the VPN configuration, which allow users to override the server routing addresses to access the same server with different IP. A possible solution is route your connection to the ARS server over the network and reroute VPN connections to the server. Your Network administrator would help you with that configuration. I talked to my network admin and was told that VPN should not be a problem because IP addresses do not change often enough or at all. Has anyone had any issues with this? Does anyone have any ideas? ARS server 7.0.01 Client 7.0.01 AIX 5.2 Oracle 9.2.0.5.0 Thanks Les Ganton __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Field size SHR:People
First name was 14 char as far as I remember, although I do not have a 6.0 system to verify this. -Murtuza. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niklas Asplund Sent: Wednesday, May 02, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Field size SHR:People ** Hi Could someone tell me the field length of the First Name field on the form SHR:People?? I'm running HelpDesk 6.0 and I think my field size has changed in some way... I suspect it should be 30 characters, could someone confirm that for me?? Thanks // Niklas Asplund Siemens IT Solutions and Services __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Database Relations/Structure in MS SQL (Remedy Asset)
Hello Rudolf, It would be much simpler to use the corresponding views rather than the T tables. E.g AST_ComputerSystem view rather than table T762. Most relationships inherit from BMC_Component in CMDB 1.1, so you can find these in the view BMC_Component. There are also others like BMC_Dependency and BMC_Impact. In CMDB 2.0, I think it is all in BMC_BaseRelationship. Regards, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rudi Sent: Tuesday, April 24, 2007 9:35 AM To: arslist@ARSLIST.ORG Subject: Database Relations/Structure in MS SQL (Remedy Asset) I am looking for informations about the relations between tables. For example I need to know where are the tables for computer CI people CI Relationships to the CI and the fields who connect this tables. I found computers in T762, people in T751, but the informations in the relationship tab I cant find. Anyone can give me a hint, where the database structure is hidden ? Mit freundlichem Gruss / Kind regards Rudolf Boettcher ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Performance Issue with Active Links- Reg.,
Hello Vinod, Last time I had this problem, I found that the OOTB Indexes on the Helpdesk form had become corrupt. You can check that in the database. Regards, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Thursday, April 12, 2007 7:56 AM To: [EMAIL PROTECTED] Subject: Re: Performance Issue with Active Links- Reg., Vinod: It makes sense that Helpdesk form's objects open relatively slower than smaller forms'. The question is whether 100 seconds is reasobable for your setup or not. No way to judge that without details of what you mean by... ...from a remote machine What do you mean by remote? What's the link between the client and the server? Dialup, LAN, WAN? VPN? You essentially need to think of the link between your client and the server as a pipe with numerous links in series and figure out whether it's choking...your client PC, your local network, remote network, server (hardware, software setup, database)? Use basic elimination techniques to rule out what is *not* a problem and look at the remaining suspects more closely. For example, if access through Remedy User from the same client PC is rather fast, the network is likely not an issue. If access using Remedy admin on the server itself is fast, then server side stuff including database is not an issue. Also, is it slow for others in your local network..for others in some other network? You get the idea. Another important question is whether it suddenly become slow or it has always been like this. If you want listers to point out the suspect, you will need to post details of you client PC, the network, the server hardware, the database details, concurrent user load etc. The last time I saw unusually slow opening of objects was when somebody had hacked into the underlying database to change the last modified date of all the objects and set them to some future date by mistake. Very unusual issue, **most likely irrelevant to you**. Sorry, I can't tell you exactly what the issue is in your environment. There is no substitute to following basic troubleshooting steps. Regards. --- Vinod [EMAIL PROTECTED] wrote: Hi, We currently work on one of the customised HelpDesk application. Whenever i open any active link of the HelpDesk form from a remote machine, it takes around 90-100 seconds whereas when i open an activelink of any other form in the same environment, it takes around 15 seconds. Taking 15 seconds for opening an object from a remote machine is acceptable but 100 seconds is too high. I am trying to find out the reason for the issue and i am looking for ways to improve the performance, whenever i open the active links of our HelpDesk form. Please provide me with some insight/thoughts on what may be the reason for such performance issue? Any suggestions or ideas for rectifying the issue is highly appretiated. Server : ARSystem 6.3 Admin Tool : 6.3 (Patch 20) THanks and Regards, Vinod ___ Yahoo! Answers - Got a question? Someone out there knows the answer. Try it now. http://uk.answers.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Don't pick lemons. See all the new 2007 cars at Yahoo! Autos. http://autos.yahoo.com/new_cars.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Date/time field defaulting to 1/1/1970 while importing
Hi Anoop, I have found that opening the csv in MS excel sets the date format to the Windows setting. This could be the cause of your problem. Trying opening the csv in notepad and see the format. Regards, Murtuza. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anoop Sasidharan Sent: Friday, April 13, 2007 10:27 PM To: [EMAIL PROTECTED] Subject: Date/time field defaulting to 1/1/1970 while importing ** Listers, On one of the custom forms, I have a date/time field with display type as date. On the remedy client, if I set the date format to dd/mm/ and then import a record(using import tool), the date/time field defaults to 1/1/1970 for all the records imported. I then tried creating a date field and followed the same process as above and when I imported the records, it works fine.It displays the expected date. However if I can change the date format on the client tool to mm/dd/, then everything works fine. What could be the possible problem? Is this how the date/time field works or am I missing any setting change.? P.S On the import tool also date format is set to dd/mm/. Thanks Anoop. _ Windows Live Spaces is here! It's easy to create your own personal Web site. Check it out! http://spaces.live.com/?mkt=en-in __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Cannot delete class from CMDB Class Manager
Hello Terry, There is a very good white paper on this in the Remedy KB. But this order of deletions should do it: 1. Entry from OBJSTR:Pending 2. Entry from OBJSTR:Attributes 3. Entry from OBJSTR:Class 4. The actual forms BMC... And AST... Regards, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Terry Bootsma Sent: Friday, April 13, 2007 4:37 PM To: [EMAIL PROTECTED] Subject: Cannot delete class from CMDB Class Manager Hello everyone: CMDB Version 1.1.0 Patch 004 Windows 2003 Server Remedy ARS 6.3 Well, I thought I would go to the list for a little support on this one. I wanted to see if anyone had experienced this problem and/or solution before. I am in the CMDB class manager on one of my environments and I tried to delete a CMDB class which I had created earlier. When I try to do this, I get the following error message in the entry in the Class Manager Console (The class is in a status of DELETE PENDING). 03/27/2007 8:10:08 AM Remedy Application Service Sync Class: BMC:NAV_TestingClass 03/27/2007 8:10:08 AM Remedy Application Service ERROR: 120002 Class does not exist. OB0003FFE4C39C_gsQRQwZCoBQOwAA I've tried stopping/restarting the Remedy and the CMDB engine, but it appears to be stuck. This class inherits from BMC_ComputerSystem. I have only added one character attribute called TestField (Character field) The following forms exist in the admin tool for this form: AST:NAV_TestingClass BMC:NAV_TestingClass BMC:NAV_TestingClass_ At this point, I would like to know the series of forms that I would need to delete this information from in order to remove this Class from my environment. I had been instructed by support to remove entries from objstr:class, but that would leave several other entries in other forms orphaned. Can anyone out there give me a complete list of the forms for which I need to delete the class definition attributes from if I want to COMPLETELY remove this class from my environment? Thanks.. Terry P.S - This issue has been opened with support since March 29th with no resolution to date ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Issue
Pls give more details about the table. It seems from your query that it might be accessing data from an external table/view form where there is an error in the SQL... - Murtuza. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Wednesday, December 06, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: FW: Remedy Issue ** With Regards PL.Saravanan BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED] _ From: Rakesh Kiruba Sent: 06 December 2006 12:27 To: Remedy Team Subject: Remedy Issue Hi Team, When trying to sort the records in a table in Form (By clicking on Column name), I am getting this error when accessing through web. But sorting is possible from user side. Can any one help me on this? Thanks and Regards, Rakesh Kiruba Virtusa (India) Pvt Ltd | Ph (off): +91 - 44 - 42002700 Ext: 3120 | Mobile: +91 - 99949 37242 | __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: image001.jpg
Re: AR Email HTML Template - images ?
Hello Brian, How do you embed images into the template. Do they have to be on a web server from where they are referenced ??? Or a shared directory ?? Regards, Murtuza. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, November 15, 2006 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template ** Hi, If the template is specific to that email, then you will need to specify it as part of the filter. If however the template is generic, like a header format with company log etc, that you want on every email, you can specify this in the configuration record for outgoing emails. Then you wont need to amend your filters at all. I hope this makes sense. Brian Bishop _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 15 November 2006 02:22 To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template Hi Brian, I did this way later in the evening yesterday and yeah it works. However i only do it in the filter HPD:HPDNotifyAssignee01 I got many other filters. So must I do the same for the rest of the notification filters? Call the template in the content as well? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, 14 November, 2006 18:11 To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template ** When using templates and specifying fields from the form in the template, you must ensure you select those fields under the Include Fields option in the email filter. I find it easier to set this to all then you don't have to keep going back to it if you add another field to the template. Brian Bishop _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 14 November 2006 05:41 To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template Hi Caissie, I'm having the same issue as well so I did try your html template. However, I'm having problem displaying the field in the template. I had included the template in the template form, n the email footer template. I had restarted the email engine and simulate a case but the fields were not reflected. Is there anything that I had miss out? :-( Can I send you a separate email on the screen shot? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Monday, November 13, 2006 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template I'm willing to share. Have fun. Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc 260 Lake rd Dayville, CT 06241 (860) 779-2800 Ext: 32380 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: cmdb 2.0 data
Hi Derek, If you have CTI on your existing Asset tracking form, you can run an escalation to push all assets with say Cat = Hardware and Type = PC into BMC_ComputerSystem form. Remember you have to set certain extra fields like the class name, dataset id etc. Yes, you have to separate various types of assets into their own classes. You can run one escalation for each based on CTI. Regards, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Fernandes Sent: Thursday, October 19, 2006 1:40 AM To: arslist@ARSLIST.ORG Subject: cmdb 2.0 data Hi list, We just got our sandbox CMDB 2.0 environment set up and we are experimenting with the application (we did not use CMDB 1.0). We do not have any of the Discovery tools to automatically populate the instances, so is there an easy way to import/populate from an existing source (another Remedy form we were using for Asset tracking)? Are we supposed to use the Remedy Import tool? If every instance is supposed to have a class (ie. BMC_ComputerSystem), do I need to separate all the computer system items and just import those? then do the applications, etc.? Some guidance would be greatly appreciated. Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: additional infor
I had this problem on other fields and it got solved when I checked 'Allow any user to Submit'. Don't recall if this option is there with attachments. - Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brent Adams Sent: Wednesday, October 18, 2006 5:45 PM To: arslist@ARSLIST.ORG Subject: additional infor In talking to Remedy support, they suggested giving the attachment fields PUBLIC permissions. I did that to all three fields, as well as the Attachment Pool field. None of this changed the error message or the failure to create a ticket with an attachment. Any ideas out there from the list? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: A question for SLA module
**
Hi,
This looks like a defect to me. If you change the group to
something for which the SLA does not apply, then the SLA itself would be
removed.
It should not remain 'In Progress'.
If on the other hand, you have another SLA for the other
groups, this one should now attach. For correct processing though, you should
add both these SLAs
to the same 'SLA Group'.
Regards,
Murtuza.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio
FeitoSent: Tuesday, October 10, 2006 7:39 PMTo:
arslist@ARSLIST.ORGSubject: A question for SLA
module
** Hi all,I have a question for the SLA module.I
have implemented a resollution SLA for HD casesFor Example:Terms
and conditions: 'Priority' = "High" AND ('Assigned To Group+' = "GROUP-WINDOWS"
OR 'Assigned To Group+' = "GROUP-UNIX") Start When: 'TR.Status' = "Work In
Progress"Stop When: 'TR.Status' = "Closed"Exclude When: 'Status' =
"Pending" OR 'Status' = "Resolved"If one of this groups receive one HD
case (status = "Assigned") the SLA show attached to this case, when the case is
changed to "Work In Progress" the SLA starts ok. If the HD case change to
"pending" or "resolved" the sla change to status "Pending" ok. But, what
happens if the HD case is changed to other group that not are in the conditions
of this SLA?? The SLA continues in "In Process" status. In order to
solve this, I have changed the Exclude field: ("Pending" OR 'Status' =
"Resolved") OR (('Assigned To Group+' != "GROUP-WINDOWS") OR (('Assigned To
Group+' != "GROUP-UNIX"))With this I shall wait leave in pending status
the SLA when the HD case was assigned to other group. This woks ok too, but in
this point I have 2 news ways: 1. The new group works in the HD case and
returns this case to the last groupThe sla changes first to "Pending" and
from "Pending" to "In progress" when the HD case is returned. OK way solved.
2. The new group resolve the HD case, and more late the HD is
ClosedIn this way, the SLA will be in Met or Missed status attached to
the case, but this SLA is not correct because the group not belongs to the Terms
and Conditions for this SLA.¿How can I solve this? Any idea will be
apreciated. Sorry for my English... ;PBest
Regards.__20060125___This posting was submitted
with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Asset 6 customizations and CMDB
** Hi Jason, The class manager adds ur field to the BMC:BMC_ComputerSystem_ form. To show iton ur BMC:BMC_ComputerSystem and AST:ComputerSystem forms, you can right click these 2join forms and select the field you want to include. Once it shows up on the AST form, just position it wherever you want. Avoid using the cmdb2asset utility unless you are creating a new class altogether. Regards, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason MillerSent: Thursday, August 03, 2006 12:56 AMTo: arslist@ARSLIST.ORGSubject: Asset 6 customizations and CMDB ** Hi all,I have CMDB 1.1 and ITSM 6 with Asset Management. I haven't had a chance to go to CMDB training yet so I am learning as I go. Since asset management sits on top of the CMDB are there any issues or gotchas modifying the AST forms directly? For instance I added a new attribute to the Computer System class (Char field) using the class manager (not bad, the only custom data field we needed from AM 4). Now I need the new field to show up on AST:ComputerSystem. Since it is an AM form can I just add it to the AST join form in the admin tool without any problems? Is there any metadata that goes along with the AM module or just CMDB? Is making changes to the AST forms and workflow just like modifying a join form and workflow in the good old days? Deleting the AST form and using the CMDB2Asset utility to recreate it just doesn't give me a warm and fuzzy feeling. As far as I have see so far the AM module is just added functionality to the CMDB but does not affect the CMDB itself (other then the data being stored in the CMDB). Thanks,Jason__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: How do I REinstall an ITSM application .... UNINSTALL ??
Thanks for the info Anjali... Looks like I will have to start with drawing up a comprehensive list of forms being used by SLA... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anjali Gosain Sent: Tuesday, August 01, 2006 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application UNINSTALL ?? As far as I know, there is no uninstaller for un-installing ITSM Application. You ll have to manually un-install it. these are the steps to be performed: - Identify all the forms, groups, menus used exclusively by SLA Module and delete them from server. (you ll have to take care not to delete shared workflow) - Then look into ar.conf and armonitor.conf and remove any line referring to the application to be uninstalled (we had to do this for CMDB. You ll have to check it for SLA.) - Delete the physical folder in which the app was installed (AR System Application\Server name\BMC Service Level Maangement) - Check if there is an entry present in SHARE: Application Properties for the module. If present, delete it. These steps should help you to uninstall the application. And DO NOT forget to take a backup before attempting it !!! HTH Anjali Murtuza Bookwala wrote: Coming back to an earlier question, how does one UNINSTALL an ITSM application ?? I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to uninstall SLA 5.6. Is it possible ? Thanks, - Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, July 31, 2006 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application You won't be able to reinstall the ITSM application until you clear out its entries in the SHARE:Application_Properties form. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, July 31, 2006 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Something to try: Copy the C:\Program Files\AR System Applications\your server name\BMC Remedy Incident Management folder to another drive. If you do not have access to another drive then copy to a folder outside of C:\Program Files. Then delete the C:\Program Files\AR System Applications\your server name\BMC Remedy Incident Management folder. You want to keep a copy of the folder in case deleting it causes any problems. Run the install again. If it works then delete the backup copy of the folder you created above. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Stephen, I don't have an entry for Incident Mgmnt in Add/Remove Programs - but do have for AR System Server, Approval, Assignment, Email Engine. Thanks Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:37 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Add or Remove Programs in the Windows Control Panel. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Thanks Stephen, but where do I find the Uninstall? Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:15 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Kieran, Can you run the Uninstall for Incident Management? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 6:22 AM To: arslist@ARSLIST.ORG Subject: How do I REinstall an ITSM application After a botched Incident Management 7 install, I now wish to reinstall it. I I don't have any other ITSM 7 applications installed. However, when I try to rerun the installer I get a message 'all requirement systems are present. Nothing to install' and it doesn't go any further. What do I need to do to allow a reinstall? I didn't find any help on this in the ITSM 7 installation guide. Am I correct
Re: How do I REinstall an ITSM application .... UNINSTALL ??
Coming back to an earlier question, how does one UNINSTALL an ITSM application ?? I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to uninstall SLA 5.6. Is it possible ? Thanks, - Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, July 31, 2006 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application You won't be able to reinstall the ITSM application until you clear out its entries in the SHARE:Application_Properties form. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, July 31, 2006 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Something to try: Copy the C:\Program Files\AR System Applications\your server name\BMC Remedy Incident Management folder to another drive. If you do not have access to another drive then copy to a folder outside of C:\Program Files. Then delete the C:\Program Files\AR System Applications\your server name\BMC Remedy Incident Management folder. You want to keep a copy of the folder in case deleting it causes any problems. Run the install again. If it works then delete the backup copy of the folder you created above. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Stephen, I don't have an entry for Incident Mgmnt in Add/Remove Programs - but do have for AR System Server, Approval, Assignment, Email Engine. Thanks Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:37 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Add or Remove Programs in the Windows Control Panel. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Thanks Stephen, but where do I find the Uninstall? Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:15 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Kieran, Can you run the Uninstall for Incident Management? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 6:22 AM To: arslist@ARSLIST.ORG Subject: How do I REinstall an ITSM application After a botched Incident Management 7 install, I now wish to reinstall it. I I don't have any other ITSM 7 applications installed. However, when I try to rerun the installer I get a message 'all requirement systems are present. Nothing to install' and it doesn't go any further. What do I need to do to allow a reinstall? I didn't find any help on this in the ITSM 7 installation guide. Am I correct in saying it involves entries in SHARE:Application Properties and if so what entries? Thanks, Kieran O'Hare Programmer Information Systems Services 200/201 Pearse St. Trinity College Dublin 2 Phone +353 1 8962774 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: CMDB 1.1 Patch 2 or 3
Hi Michelle, Although I haven't installed patch 3, I might do it soon. But I didn't know you has to have patch 2 installed before it. One issue which Patch 3 was going to fix for us (we have a bug logged with BMC) was the square bracket Instance ID issue. Occasionally when CMDB generates an instance ID for a new class or attribute, it adds a [ or ] to the string. This causes all searches on the class to fail. We have had this happen atleast a dozen times and this was a crucial fix for us. Regards, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, July 28, 2006 8:07 PM To: arslist@ARSLIST.ORG Subject: CMDB 1.1 Patch 2 or 3 Hi, Friends: Has anyone installed Patch 3 for CMDB 1.1? According to the release notes, patch 3 is suppose to fix various issues including installation issues with patch 2. However, patch 2 is required before applying patch 3. Patch 3 is not a standalone patch. We are considering applying patch 2 for issues as well as adding the Menu Name and Menu Style fields to the Characteristics tab of the Attribute Definition (in the CMDB Class Manager). We want to know if we should just leave it at patch 2 or if it will be necessary to correct potential issues, by applying patch 3 immediately following. If you have installed patch 2 and 3, how many minutes, hours, or days did it take for the actual install? Thanks, Michelle ARS 6.3, patch 11 ITSM 6.0, CMDB 1.1.0 no patch Windows 2003, SQL Server 2000 Mid-Tier 6.3, patch 13, 17 Windows 2003, IIS 6.0, Servlet Exec 5.0 Patch 6 ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
I had a ticket logged with support for 5.1.2, every reply was accompanied with the Warning that it was no longer supported and we should upgrade, or else .. - Murtuza B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Button Sent: Friday, July 07, 2006 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Actually 5.1.2 is still officially supported as of last month. It was extended to the Fall early in the year. I know because i am stuck at 5.1.2 Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] From: Axton [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Date: Fri, 7 Jul 2006 12:09:10 -0400 MIME-Version: 1.0 Received: from listserv.rbugs.com ([69.90.217.26]) by bay0-mc3-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); Fri, 7 Jul 2006 09:09:42 -0700 Received: from RBUGS ([69.90.217.26]) by listserv.rbugs.com with Microsoft SMTPSVC(6.0.3790.1830); Fri, 7 Jul 2006 12:07:39 -0400 Received: by LISTSERV.RBUGS.COM (LISTSERV-TCP/IP release 14.4) with spool id 1160025 for [EMAIL PROTECTED]; Fri, 7 Jul 2006 12:07:19 -0400 Received: from 64.233.182.185 by LISTSERV.RBUGS.COM (SMTPL release 1.0i) with TCP; Fri, 7 Jul 2006 12:07:19 -0400 Received: by nf-out-0910.google.com with SMTP id p46so646214nfa for arslist@arslist.org; Fri, 07 Jul 2006 09:09:10 -0700 (PDT) Received: by 10.78.185.7 with SMTP id i7mr781288huf; Fri, 07 Jul 2006 09:09:10 -0700 (PDT) Received: by 10.78.117.20 with HTTP; Fri, 7 Jul 2006 09:09:10 -0700 (PDT) X-Message-Info: LsUYwwHHNt1ahI3eHly+w8PPLk71qLFRz/bOgCJQ6Cc= DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:message-id:date:from:to:subject:in-reply-to:mime-version:con tent-type:content-transfer-encoding:content-disposition:references; b=h4xYwwQIDUjpyyKei+KkrIOy52M6MqRvJCYUp0FT3psXA5j6qMQYaQO1jmNcKIPcYgDaN HANNcbCUfX5niqpcNh2iZeMMS/Wc6AbbRT2d9+JQOaWrRXqy4v51LLaFfqqmx2txyXLXIwR 6lmhkR8sYsq9AiK+p4J3BUMyueHdiB0= References: [EMAIL PROTECTED] [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general Precedence: list Return-Path: [EMAIL PROTECTED] X-OriginalArrivalTime: 07 Jul 2006 16:07:39.0803 (UTC) FILETIME=[787F5EB0:01C6A1DF] Think 6.0 is unsupported now. 6.0.1 is the oldest supported version. In September/October, when the 7.0.1 maintenance release is available, 6.0.1 will be unsupported. Axton Grams On 7/7/06, Nall, Roger [EMAIL PROTECTED] wrote: Lars, I may be wrong but I believe it will be 6.0 that will be unsupported when the next version is released. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, July 07, 2006 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Friday, July 07, 2006 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi list, I got this question today: Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? I will of course also study the
Re: Question from Management about ARS 7.0
I feel the major breakthroughs in functionality are in ITSM apps ver 7.0 not ARS itself... You would upgrade to ARS 7 only if you need: 1. Appl license tracking 2. Form audits 3. Find functionality for developers in Admin tool - Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, July 07, 2006 7:36 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Friday, July 07, 2006 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi list, I got this question today: Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? I will of course also study the Release Notes. Thanks in advance, L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Urgent: CMDB class delete
Thanks for the info. Remedy told us to wait for CMDB 1.1 patch 3 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, May 09, 2006 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent: CMDB class delete Murtuza, Please check this with Remedy: it looks much like SW00234571 Application-Generate-GUID command generates guids with the special character [ and server is not able to interpret the value properly. Instead of [, # is used henceforth in generating GUID. The thing is this bug is fixed in the latest patch of AR Server 5.1.2! If what you say is true it should also be fixed in AR System 6.3. I did not see this SW defect mentioned in any of the release notes for the AR 6.3 patches. Regards, Michiel On 4/13/06, Murtuza B [EMAIL PROTECTED] wrote: Hi James, Well my class is stuck in delete pending for a very different reason. When I created my class, it got generated with a classID that has a square bracket '[' in it. This causes all searches on the class to fail since [ is a special sql character. So even if you delete the class, the class manager is unable to find the class for deletion. The only workaround accd to Remedy is to delete everything manually and recreate the class hoping it won't get the [ this time. Regards, Murtuza. On Wed, 12 Apr 2006 08:17:22 -0700, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Murtuza: Check your error logs and look for 65280 failures in the Recon Engine. I had that problem until I applied patch 002 for CMDB 1.1. James McKenzie On 4/12/06, Murtuza B [EMAIL PROTECTED] wrote: Hello listers, We added a class to the CMDB and later had to delete it. But this class has got stuck in Delete Pending. I will have to manually delete the class ( all related stuff) now as per Remedy Support's reply to my ticket. But they have not yet given me information on what to delete. Can anyone help me with a list of forms that one has to delete the entries from to get rid of the class completely ?? This is what I could figure out. Anything else ? OBJSTR:Pending OBJSTR:Class OBJSTR:ClassLocale OBJSTR:AttributeDefinition SHR:SchemaNames The BMC_Classname_ form The BMC AST join forms. Regards, Murtuza. __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
