Re: Email notifications throws error - Remedy 9

[Walunjkar, Parshuram]

I suspect issue is because of following things
1) Does both of the email engine are running I mean prod and imported 9 email 
engine.   If both email engine running there could chance that exchange is 
rejecting request   which might cause auth failure.
2) Instead of importing arx, Can you please try to create manually mailbox and 
see the result.
Hope this will help.

Thanks
Parshuram


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: 17 May 2016 9:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email notifications throws error - Remedy 9

I agree LJ. 
Looks like something is wrong with the mailbox configs but these are working on 
prod. I took arx backup of mailbox configs from prod and imported on remedy 9. 
The password and user account fields are intact. Not sure what went wrong 
during import.


Thanks!
Kaur

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Re: Email Service is non functioning after upgrade to 9.0.01

[Walunjkar, Parshuram]

Warren,
Check you please check the ServerGroupOperationRakning form  for 
ServiceFailover operation. Now 9.0 onward Email engine will not have service 
operation ,so ServiceFailover operation controls the email engine. i.e 
activating mailboxes service failover operation should be properly ranked and 
working.


Thanks
Parshuram



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 21 January 2016 1:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Service is non functioning after upgrade to 9.0.01

**
Thanks for the replies everyone!  Sorry I didn't get back sooner.
I spent quite a long time on the phone yesterday with Dolly from BMC.  What we 
discovered was that while my email servers were coming up, the primary was not 
moving into an Active State, instead they were all in a Waiting state.
We manually moved them to Active, and the primary one started functioning.
We then made a change to the server and restarted the service, and it went back 
to waiting.  Dolly has my log files and is working with Engineering to find out 
what the cause might be.  In the meantime, I know now what is wrong and can 
take some easy steps to ensure it stays up and running until we find out how to 
fix the issue.

On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram 
<parshuram_walunj...@bmc.com<mailto:parshuram_walunj...@bmc.com>> wrote:
**
Warren,
By looking your logs your email engine is up and running correctly.

After 9.0 all Email Engines are running in server group env, and following the 
service failover i.e sharing email engine load among them.

You can follow the docs for more information about service failover.
https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group

let me  know if you required any help.
Hope this will help you.

--Parshram

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Warren R. 
Baltimore II
Sent: 18 January 2016 10:21 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Email Service is non functioning after upgrade to 9.0.01

**
First, the technical stuff.
AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66
The Email service comes up, and the email log and email.lck file is created...
And then nothing.  We've checked the email_daemon.properties file, and it looks 
good.
Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: 
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 
11:26:11 AM
 /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
 /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.
Any help you can provide would be most appreciated.  We're supposed to go live 
this afternoon, and we have to get email up!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

[Walunjkar, Parshuram]

Warren,
By looking your logs your email engine is up and running correctly.

After 9.0 all Email Engines are running in server group env, and following the 
service failover i.e sharing email engine load among them.

You can follow the docs for more information about service failover.
https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group

let me  know if you required any help.
Hope this will help you.

--Parshram

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 18 January 2016 10:21 PM
To: arslist@ARSLIST.ORG
Subject: Email Service is non functioning after upgrade to 9.0.01

**
First, the technical stuff.
AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66
The Email service comes up, and the email log and email.lck file is created...
And then nothing.  We've checked the email_daemon.properties file, and it looks 
good.
Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: 
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 
11:26:11 AM
 /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
 /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state 
for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.
Any help you can provide would be most appreciated.  We're supposed to go live 
this afternoon, and we have to get email up!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Email Engine Crashes Frequently - Need to find Root Cause

[Walunjkar, Parshuram]

Looks like you have connectivity  issue with office 365 mailbox.

Can you please check in your network  why connection are getting drop.
Also check with BMC support by any chance if they have any hotfix available and 
is there support for office365 incoming.
Hope this will helps  you.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Diyawar Ankur
Sent: 27 November 2015 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Crashes Frequently - Need to find Root Cause

**
Hello All,


We are facing a frequent issue that Email Engine goes down and it does not come 
up automatically some time.
After restart the email engine services it works as expected.

So, Can any one tell me what is the root cause of this issue. I know the 
workaround but I need to permanent fix or how we can identify the issue before 
it becomes a problem for the customer?

ARS:- 8.1.02
Email Engine:- 8.1.02
Platform:- Windows server2008 R2 Standard

Attached error log.
Stderr.log:-

Nov 20, 2015 8:58:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: Could not connect to 
:outlook.office365.com
Nov 20, 2015 8:58:53 PM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Connect failed
javax.mail.MessagingException: Connect failed;
nested exception is:
java.net.ConnectException: Connection timed out: connect
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2439)
at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:256)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Unknown Source)
Caused by: java.net.ConnectException: Connection timed out: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
at sun.security.ssl.BaseSSLSocketImpl.connect(Unknown Source)
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232)
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:163)
at com.sun.mail.pop3.Protocol.(Protocol.java:81)
at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201)
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144)
... 7 more

stdout log :-

thread is still alive
thread is still alive
thread is still alive



Thanks in Advance !!

Ankur Diyawar
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Pre install settings for MAPI not selected

[Walunjkar, Parshuram]

Hi Harsh,
I believe it will not work with outlook express.

Thanks
Parshuram


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: 02 June 2015 6:26:PM
To: arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Hi Parshuram,

Thanks

I have followed the steps. I guess they were fine, so after rebooting the 
server it worked :)

But there is one more concern now Can Mapi will only work with MS Outlook or 
It can also be able to work with simple outlook express

Regards,
Harsh

On Fri, May 29, 2015 at 10:30 AM, Walunjkar, Parshuram 
parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote:
**
Look like email engine is not able to connect to exchange must be small step  
might be missing.
I hope you must have followed the steps for mapi as well as this community 
thread.

https://communities.bmc.com/message/377940





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: 28 May 2015 10:54:PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Hi Guys,

 I am have made successful connection to AR Server as i told earlier, but 
receiving the following error msg in the STDERR file.

 com.bmc.mail.mapi.MAPINative getStore
 SEVERE: MAPILogonEx Failed - Unable to login to MAPI
 javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
 at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
 at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
 at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
 at 
 com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)

Regards,
Harsh

On Fri, May 22, 2015 at 10:12 PM, Harsh 
chaudhar...@gmail.commailto:chaudhar...@gmail.com wrote:
Thanks a ton guys. It is working now :)

Regards,
Harsh

On Fri, May 22, 2015 at 7:05 PM, Harsh 
chaudhar...@gmail.commailto:chaudhar...@gmail.com wrote:
Hi Parshuram,

I have replaced the binaries and used 32 bits instead of 64 bit, i also seen a 
post of yours where you have mentioned JRE 7 is expecting msvcr100.dll should 
be in path

@LJ i have checked in registry it is pointing to correct JRE path.

Regards,
Harsh

On Fri, May 22, 2015 at 6:38 PM, Walunjkar, Parshuram 
parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote:
**
Harsh
This is because  at the time of you installation you have selected 64 bit jre,  
so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation 
directory e.g C:\Program Files\BMC Software\ARSystem\AREmail
So either you need to replace those 32 bit exe or you need install again.

Hope this will helps you.

Thanks
Parshuram Walunjkar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: 22 May 2015 5:46:PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Hi All,

Thanks for your inputs now email is start going out from the server, but if i 
start emailstart.bat file from command prompt it starts working.
But in case i try to start the email engine from services it gives error that 
email engine have started and stopped.
Its been weird.

Regards,
Harsh

On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram 
parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote:
**
Harsh,
You need to follow the steps which mentioned in this mail thread.

However at the time of you installation you have selected 64 bit jre,  so 
installer has kept emaild.exe and aremaild.exe of 64 bit in the installation 
directory e.g C:\Program Files\BMC Software\ARSystem\AREmail
So either you need to replace those 32 bit exe or you need install again.

Hope this will helps you.

Thanks
Parshuram Walunjkar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger 
Tams (priv)
Sent: 22 May 2015 12:02:PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Harsh,

pls. verify for the user you are using to connect to the Exchange server if the 
outlook client is installed.
without the dlls you won't be able to connect to the server from your client 
machine (your ar server).

As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to 
create an
exchange mail profile for this user.

Workaround: use IMAP to read emails from Exchange server...

HTH
RT
Jarl Grøneng jarl.gron...@gmail.commailto:jarl.gron...@gmail.com hat am 22. 
Mai 2015 um 06:35 geschrieben:

**

Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. 
If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine 
is poited to the 32bit jvm.dll.

--
J

2015-05-21 21:16 GMT+02:00 Harsh 
chaudhar...@gmail.commailto:chaudhar

Re: Pre install settings for MAPI not selected

[Walunjkar, Parshuram]

Look like email engine is not able to connect to exchange must be small step  
might be missing.
I hope you must have followed the steps for mapi as well as this community 
thread.

https://communities.bmc.com/message/377940





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: 28 May 2015 10:54:PM
To: arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Hi Guys,

 I am have made successful connection to AR Server as i told earlier, but 
receiving the following error msg in the STDERR file.

 com.bmc.mail.mapi.MAPINative getStore
 SEVERE: MAPILogonEx Failed - Unable to login to MAPI
 javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
 at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
 at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
 at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
 at 
 com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)

Regards,
Harsh

On Fri, May 22, 2015 at 10:12 PM, Harsh 
chaudhar...@gmail.commailto:chaudhar...@gmail.com wrote:
Thanks a ton guys. It is working now :)

Regards,
Harsh

On Fri, May 22, 2015 at 7:05 PM, Harsh 
chaudhar...@gmail.commailto:chaudhar...@gmail.com wrote:
Hi Parshuram,

I have replaced the binaries and used 32 bits instead of 64 bit, i also seen a 
post of yours where you have mentioned JRE 7 is expecting msvcr100.dll should 
be in path

@LJ i have checked in registry it is pointing to correct JRE path.

Regards,
Harsh

On Fri, May 22, 2015 at 6:38 PM, Walunjkar, Parshuram 
parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote:
**
Harsh
This is because  at the time of you installation you have selected 64 bit jre,  
so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation 
directory e.g C:\Program Files\BMC Software\ARSystem\AREmail
So either you need to replace those 32 bit exe or you need install again.

Hope this will helps you.

Thanks
Parshuram Walunjkar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: 22 May 2015 5:46:PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Hi All,

Thanks for your inputs now email is start going out from the server, but if i 
start emailstart.bat file from command prompt it starts working.
But in case i try to start the email engine from services it gives error that 
email engine have started and stopped.
Its been weird.

Regards,
Harsh

On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram 
parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote:
**
Harsh,
You need to follow the steps which mentioned in this mail thread.

However at the time of you installation you have selected 64 bit jre,  so 
installer has kept emaild.exe and aremaild.exe of 64 bit in the installation 
directory e.g C:\Program Files\BMC Software\ARSystem\AREmail
So either you need to replace those 32 bit exe or you need install again.

Hope this will helps you.

Thanks
Parshuram Walunjkar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger 
Tams (priv)
Sent: 22 May 2015 12:02:PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Harsh,

pls. verify for the user you are using to connect to the Exchange server if the 
outlook client is installed.
without the dlls you won't be able to connect to the server from your client 
machine (your ar server).

As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to 
create an
exchange mail profile for this user.

Workaround: use IMAP to read emails from Exchange server...

HTH
RT
Jarl Grøneng jarl.gron...@gmail.commailto:jarl.gron...@gmail.com hat am 22. 
Mai 2015 um 06:35 geschrieben:

**

Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. 
If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine 
is poited to the 32bit jvm.dll.

--
J

2015-05-21 21:16 GMT+02:00 Harsh 
chaudhar...@gmail.commailto:chaudhar...@gmail.com:
**
Thanks a ton Rudiger,

But applying this KB still we are not able to connect with MAPI server. :(

Regards,
Harsh

On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) 
ruedi...@tams.demailto:ruedi...@tams.de wrote:
**
Hi Harsh,

there is a Knowledgebase Entry available on the BMC side that maybe could help 
you...
KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI 
protocol with 32-bit Java?

Pls. have a look at it, this configuration is a little complex.

HTH
Regards
Rüdiger


Harsh chaudhar...@gmail.commailto:chaudhar...@gmail.com hat am 21. Mai 2015 
um 13:50 geschrieben:

**
Hi All,

We are having a situation where one of my team mate have installed ARS server 
without selecting

Re: Pre install settings for MAPI not selected

[Walunjkar, Parshuram]

Harsh,
You need to follow the steps which mentioned in this mail thread.

However at the time of you installation you have selected 64 bit jre,  so 
installer has kept emaild.exe and aremaild.exe of 64 bit in the installation 
directory e.g C:\Program Files\BMC Software\ARSystem\AREmail
So either you need to replace those 32 bit exe or you need install again.

Hope this will helps you.

Thanks
Parshuram Walunjkar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams (priv)
Sent: 22 May 2015 12:02:PM
To: arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Harsh,

pls. verify for the user you are using to connect to the Exchange server if the 
outlook client is installed.
without the dlls you won't be able to connect to the server from your client 
machine (your ar server).

As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to 
create an
exchange mail profile for this user.

Workaround: use IMAP to read emails from Exchange server...

HTH
RT
Jarl Grøneng jarl.gron...@gmail.commailto:jarl.gron...@gmail.com hat am 22. 
Mai 2015 um 06:35 geschrieben:

**

Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. 
If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine 
is poited to the 32bit jvm.dll.

--
J

2015-05-21 21:16 GMT+02:00 Harsh 
chaudhar...@gmail.commailto:chaudhar...@gmail.com:
**
Thanks a ton Rudiger,

But applying this KB still we are not able to connect with MAPI server. :(

Regards,
Harsh

On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) 
ruedi...@tams.demailto:ruedi...@tams.de wrote:
**
Hi Harsh,

there is a Knowledgebase Entry available on the BMC side that maybe could help 
you...
KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI 
protocol with 32-bit Java?

Pls. have a look at it, this configuration is a little complex.

HTH
Regards
Rüdiger


Harsh chaudhar...@gmail.commailto:chaudhar...@gmail.com hat am 21. Mai 2015 
um 13:50 geschrieben:

**
Hi All,

We are having a situation where one of my team mate have installed ARS server 
without selecting the Require MAPI protocol support with AR System Email 
Engine

[Inline image 1]


now we need to configure MAPI with our email box configurations, can you please 
provide help over the same, i.e. what change we should do now to get it working.

--
Thanks  regards
“Harsh Chaudhary”
Impatience never commanded success


_ARSlist: Where the Answers Are and have been for 20 years_


_ARSlist: Where the Answers Are and have been for 20 years_



--
Thanks  regards
“Harsh Chaudhary”
Impatience never commanded success

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_


_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Pre install settings for MAPI not selected

[Walunjkar, Parshuram]

Harsh
This is because  at the time of you installation you have selected 64 bit jre,  
so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation 
directory e.g C:\Program Files\BMC Software\ARSystem\AREmail
So either you need to replace those 32 bit exe or you need install again.

Hope this will helps you.

Thanks
Parshuram Walunjkar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: 22 May 2015 5:46:PM
To: arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Hi All,

Thanks for your inputs now email is start going out from the server, but if i 
start emailstart.bat file from command prompt it starts working.
But in case i try to start the email engine from services it gives error that 
email engine have started and stopped.
Its been weird.

Regards,
Harsh

On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram 
parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote:
**
Harsh,
You need to follow the steps which mentioned in this mail thread.

However at the time of you installation you have selected 64 bit jre,  so 
installer has kept emaild.exe and aremaild.exe of 64 bit in the installation 
directory e.g C:\Program Files\BMC Software\ARSystem\AREmail
So either you need to replace those 32 bit exe or you need install again.

Hope this will helps you.

Thanks
Parshuram Walunjkar


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger 
Tams (priv)
Sent: 22 May 2015 12:02:PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Pre install settings for MAPI not selected

**
Harsh,

pls. verify for the user you are using to connect to the Exchange server if the 
outlook client is installed.
without the dlls you won't be able to connect to the server from your client 
machine (your ar server).

As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to 
create an
exchange mail profile for this user.

Workaround: use IMAP to read emails from Exchange server...

HTH
RT
Jarl Grøneng jarl.gron...@gmail.commailto:jarl.gron...@gmail.com hat am 22. 
Mai 2015 um 06:35 geschrieben:

**

Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. 
If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine 
is poited to the 32bit jvm.dll.

--
J

2015-05-21 21:16 GMT+02:00 Harsh 
chaudhar...@gmail.commailto:chaudhar...@gmail.com:
**
Thanks a ton Rudiger,

But applying this KB still we are not able to connect with MAPI server. :(

Regards,
Harsh

On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) 
ruedi...@tams.demailto:ruedi...@tams.de wrote:
**
Hi Harsh,

there is a Knowledgebase Entry available on the BMC side that maybe could help 
you...
KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI 
protocol with 32-bit Java?

Pls. have a look at it, this configuration is a little complex.

HTH
Regards
Rüdiger


Harsh chaudhar...@gmail.commailto:chaudhar...@gmail.com hat am 21. Mai 2015 
um 13:50 geschrieben:

**
Hi All,

We are having a situation where one of my team mate have installed ARS server 
without selecting the Require MAPI protocol support with AR System Email 
Engine

[Inline image 1]


now we need to configure MAPI with our email box configurations, can you please 
provide help over the same, i.e. what change we should do now to get it working.

--
Thanks  regards
“Harsh Chaudhary”
Impatience never commanded success


_ARSlist: Where the Answers Are and have been for 20 years_


_ARSlist: Where the Answers Are and have been for 20 years_



--
Thanks  regards
“Harsh Chaudhary”
Impatience never commanded success

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_


_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_



--
Thanks  regards
“Harsh Chaudhary”
Impatience never commanded success

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Flashboards and Email Service Wont Start

[Walunjkar, Parshuram]

If you are using JRE 7 then JRE 7 is expecting msvcr100.dll should be in path.
 Following are 2 ways to solve your problem.

1) You need to copy msvcr100.dll from jre7 installation to in C:\Program 
Files\BMC Software\ARSystem\AREmail folder as well as flashboard folder.
OR
2) You can set env PATH variable to till jre7  bin folder.
Also refer this link .https://communities.bmc.com/thread/90885

Hope this helps you.

Parshuram


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: 18 February 2014 3:42:AM
To: arslist@ARSLIST.ORG
Subject: Flashboards and Email Service Wont Start

**
ARS 7.6.04 SP4
ITSM 7.6.04 SP4

I just upgraded the java on my server from Java 6u31 to Java 7u51.  After the 
java upgrade, the Flashboards and Email services will no longer start.  There 
are no error logs generated in the Flashboards or Email directory.   ARS seems 
to be functioning as expected.

These are the steps I took.

 *   I uninstalled jre6 and installed jre7
 *   I updated the armonitor.log and replaced jre6 with jre7
 *   I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7
 *   I updated the jvm.dll path in the registry. under 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards 
Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy 
Email Server

The error in the event viewer shows Could not load the Java Virtual Machine

Am I missing some other file that needs updated?

Thanks in advance.
Kevin








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Re: Stop/Decrease Email Logging

[Walunjkar, Parshuram]

com.bmc.arsys.emaildaemon.level=SEVERE is for file log.

Your problem is for logging into form.
You need to use com.bmc.arsys.emaildaemon.ARSystemHandler.level=SEVERE 

This will not impact other java process.


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Frank Caruso [caruso.fr...@gmail.com]
Sent: Friday, December 13, 2013 8:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stop/Decrease Email Logging

A similar line is already in that file:
com.bmc.arsys.emaildaemon.level=SEVERE

Will do that same thing?

Also, I know there are lots of other Java processes running. Would they be 
impacted by this change?

Here is a sample of the messages, of which there 1000s:

Successfully connected at Dec 13, 2013 8:18:31 AM
javax.mail.MessagingException: Could not connect to SMTP host: amailserver 
port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at 
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at 
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:166)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Thread.java:662)
javax.mail.MessagingException: Could not connect to SMTP host: amailserver 
port: 25, response: 421
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
at 
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at 
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
at 
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:371)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Thread.java:662)


Thank you.

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Re: Stop/Decrease Email Logging

[Walunjkar, Parshuram]

You can control the number log messages which are created in AR System Email 
Error Logs form by changing log level.
Here are the steps to change log level

*Navigate to jre which email engine is using e.g C:\JDK1.7\jre\lib\

*Open the logging.properties

*Add the following line end of file.

com.bmc.arsys.emaildaemon.ARSystemHandler.level=LOGLEVEL

*Value for LOGLEVEL are OFF, SEVERE, WARNING, INFO, CONFIG, FINE, 
FINER, FINEST

*Restart the Email engine.
Hope this helps you .

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: 12 December 2013 9:30:PM
To: arslist@ARSLIST.ORG
Subject: Re: Stop/Decrease Email Logging

**
I saw this same problem earlier this year. The client upgraded their exchange 
servers. When they did, they changed the number of allowed connections per 
client from unlimited to 5. Figuring nobody would have more than 5 concurrent 
connections. However, the email engine seems to create additional connections 
every time it polls for new messages to send. Even changing the setting to 100 
only stopped the errors for a couple hours, then they returned. The only way I 
know to get around it is to have the exchange guys allow unlimited connections 
again.



Thank you
Jason L Bess, MCSE/RSP/ITILv3
BMC Remedy ITSM Consultant
From: Frank Caruso caruso.fr...@gmail.commailto:caruso.fr...@gmail.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Thursday, December 12, 2013 8:47 AM
Subject: Stop/Decrease Email Logging

ITSM 764 sp2
ARS 764 sp2

We are having an issue where sometimes the email engine cannot connect to the 
mailhost to send mail. It appears to be an issue on the mail server were there 
are too many connections. When this happen the email engine will send thousands 
of errors to the server log file and the AR System EMail Error Log form. Today 
alone we have added 50,000 entries but have only sent a few hundred emails. 
Since I did notice this happening there are now over 1 million error records in 
the form.


Anybody have any thoughts on how to decrease the number of error messages that 
get created?
Any thoughts on why SO many errors get generated?

Thank you.

Frank.

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Re: ARSystem 8.1, install patch 1 with disabled email engine fails

[Walunjkar, Parshuram]

I think here is the problem as you have installed Email engine service manually 
by using bat file. There might be chances that Email engine Service name 
generated different than which installer create.
While email engine upgrading 8.1 , installer search email engine service name 
for specific format and it did not found the service.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 16 September 2013 11:58:PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails

**
It seems odd that the forms and related objects would not be imported just 
because the Email Engine isn't running?  I didn't think the Email Engine was 
use for much more that processing incoming and outgoing mail.

We routinely install/upgrade/patch with the Email Engine service disabled.  We 
get a message stating the email engine wasn't enable or something like that at 
the end but never a failure.  I had one issue a year go upgrade AR 7.5 to AR 
7.6.04 where the email service would get removed and not recreated.  I just 
added the service back after the install using the batch file.

On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran 
kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote:
**
As far as I know , this is what might be happening , If this is an upgrade 
install , then in 8.1 email engine is a part of AR Components. 8.1 patch 
installer expect that existing email engine process has to be enable so that 
installer can restart it and import upgrade version of remedy email engine 
forms and related objects if disabled installer will fail to import the objects 
thus all further components install.. in 8.1 whatever components comes under AR 
components , they will be installed as a part of installer (you need them or 
not). Hence installer expect email engine be enabled.

HTH

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jarl 
Grøneng
Sent: Monday, September 16, 2013 6:31 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails

**

This is a part of the logfile.

---
(Sep 16 2013 02:58:12.676 PM 
+0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
  LOG EVENT {Description=[Starting Email Engine service...]}
(Sep 16 2013 02:58:12.757 PM 
+0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
  LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1 
state],Detail=[Stopped]}
(Sep 16 2013 02:58:13.722 PM 
+0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService,
  LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine - ARS 
1],Detail=[The service has been disabled.]}
(Sep 16 2013 02:58:13.731 PM 
+0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
  LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error 
state],Detail=[Stopped]}
(Sep 16 2013 02:58:13.731 PM 
+0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
  THROWABLE EVENT {Description=[Program execution failed],Detail=[Program not 
completed]},
  Throwable=[java.io.IOException: The service has been disabled.
  
com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)
  
com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)
  
com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)
  
com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)
  
com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)
  
com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
  com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
  
com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
  
com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
  
com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)
  
com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
  com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
  java.lang.Thread.run(Unknown Source)]
(Sep 16 2013 02:58:13.740 PM 
+0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
  LOG EVENT {Description=[BMC Remedy Action Request System 
failed],Detail=[productARSuiteKit]}
(Sep 16 2013 02:58:13.742 PM 
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
  LOG EVENT {Description=[SET PROPERTY 

Re: Email Daemon logging

[Walunjkar, Parshuram]

Good :)

It was issue with email engine and we have already taken care in the latest 
release.

Thanks
Parshuram


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: 02 August 2013 4:51
To: arslist@ARSLIST.ORG
Subject: Re: Email Daemon  logging

**
Many thanks; I've tried amending every single logging.properties file on the 
server along with those suggestions.
The settings are being ignored  maybe its an issue with the v7 email 
engine, or possibly some other configuration on our server.

On 29 July 2013 09:34, Walunjkar, Parshuram 
parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote:
**
If you want only SEVERE message in the AR Email Error Logs  form then set the 
level as SEVERE only.
If you don't want any message in the AR Email Error Logs  form then set the 
level as OFF only.

To change this level setting you need to navigate to 
%JRE_PATH%\lib\logging.properties
Open the logging.properties file.
Search for com.bmc.arsys.emaildaemon.ARSystemHandler.level , if this is not 
there then add with appropriate log level.

Hope this will help for you.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dave 
Barber
Sent: 23 July 2013 2:07
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Email Daemon  logging

**
Irritating issue on our 7.0.1 patch 012 server (running on Solaris against 
Oracle) - email logging.
The AR Email Error Logs form is always being populated.  I set the entries in 
the logging.properties file to :
com.remedy.arsys.emaildaemon.level = SEVERE
com.remedy.arsys.emaildaemon.ARSystemHandler.level = SEVERE
So it should only be showing those messages of a SEVERE level?  Yet we're still 
getting INFO, FINER, FINEST, etc.
With the number of emails we have going through per day, thats a lot of 
additional database activity.

I've tried a few different settings, it always seems to be ignored.  Even 
commenting out the lines makes no difference.

Is there another setting hidden somewhere in the depths of the AR System that 
needs to be changed?

Ta

Dave
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Re: Email Daemon logging

[Walunjkar, Parshuram]

If you want only SEVERE message in the AR Email Error Logs  form then set the 
level as SEVERE only.
If you don't want any message in the AR Email Error Logs  form then set the 
level as OFF only.

To change this level setting you need to navigate to 
%JRE_PATH%\lib\logging.properties
Open the logging.properties file.
Search for com.bmc.arsys.emaildaemon.ARSystemHandler.level , if this is not 
there then add with appropriate log level.

Hope this will help for you.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: 23 July 2013 2:07
To: arslist@ARSLIST.ORG
Subject: Email Daemon  logging

**
Irritating issue on our 7.0.1 patch 012 server (running on Solaris against 
Oracle) - email logging.
The AR Email Error Logs form is always being populated.  I set the entries in 
the logging.properties file to :
com.remedy.arsys.emaildaemon.level = SEVERE
com.remedy.arsys.emaildaemon.ARSystemHandler.level = SEVERE
So it should only be showing those messages of a SEVERE level?  Yet we're still 
getting INFO, FINER, FINEST, etc.
With the number of emails we have going through per day, thats a lot of 
additional database activity.

I've tried a few different settings, it always seems to be ignored.  Even 
commenting out the lines makes no difference.

Is there another setting hidden somewhere in the depths of the AR System that 
needs to be changed?

Ta

Dave
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Re: Email engine Issues in v8.1

[Walunjkar, Parshuram]

When you installed Email engine which option you have selected i.e 32 or 64 
JDK, depend upon selection aremaild.exe and emaild.exe version will get 
installed in AREmail folder.
When you start from command prompt those exe not get used.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: 02 April 2013 6:57
To: arslist@ARSLIST.ORG
Subject: Re: Email engine Issues in v8.1

**
To be clear -- Except the batch file's path reference stops at \bin and the 
registry key goes all the way down to the jvm.dll. That's the only difference.

Thanks,
-JDHood

On Tue, Apr 2, 2013 at 9:24 AM, JD Hood 
hood...@gmail.commailto:hood...@gmail.com wrote:
I wish it was just that simple...

I've been living in that registry key for the past few work days... It's the 
same exact path (copied and pasted) from the  batch file.

On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj 
llongw...@usgs.govmailto:llongw...@usgs.gov wrote:
**
JD,
If you check in the registry you will find all of the parameters that are 
utilized by the service when running as a service vs running via the command 
line, you may find your answer in the java path in the registry.

On Tue, Apr 2, 2013 at 6:58 AM, JD Hood 
hood...@gmail.commailto:hood...@gmail.com wrote:
**
I've since tried 64-bit  32-bit JVM paths - no luck
I've tried adding all involved paths to the windows PATH statement - no luck
I've tried adding an LD_LIBRARY_PATH env-var with all the library paths - no 
luck
I've tried copying all the libraries/jars into the \AREmail directory - no luck
I've tried running the service as a variety of users from local to domain admin 
- no luck
I've compared the service registry entries to a known good working system - 
can't spot a difference other than server names and paths

The command-line email engine runs just fine with a different set of libraries 
in the **same paths** (I've compared these to a known-good system and it's 
normal) and it runs as the currently logged-in local admin account.

The service, set to run as the same local admin account, fails to start-up 
enough to write to a log. If the windows event log is to be trusted, it seems 
to indicate the JVM didn't start because it couldn't find a file in the 
LoadLibrary statement.

I am well and truly stumped!

At this point, I'm wondering about the differences between running as a service 
vs command line and if some group-policy or other security setting is causing 
the issue. If I ever stumble across the resolution, I'll post it.

Thanks for the suggestions,
-JDHood


On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser 
thad.es...@gmail.commailto:thad.es...@gmail.com wrote:
**
Yeah, I was really happy when I found that tool suite.  Process Explorer is 
nice (similar to top) and TCPView (netstat) too.

Thad

On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg 
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote:
**
Great tool Thad...

I used to use something like that in the Linux world all the time -- you would 
see a program try to read a file -- then die right after that -- but never give 
a good message.

Then -- you would change the permissions - so it could see the file - then 
bingo - it works.

I did not know such a Window util existed.

Thanks,

-John


On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser 
thad.es...@gmail.commailto:thad.es...@gmail.com wrote:
**
I used the Sysinternals Process Monitor 
(http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch 
what was happening during the service startup.  That let me see that it was 
searching for a particular file (mscvr100.dll)  in a bunch of folders.  It just 
so happened that the list of folders was the exact same list in the Path 
environment variable, in the same order.  That *.dll is part of the java 
install and is located in the bin folder.  Adding the bin folder to the Path 
was really all it was.  At any rate, it sounds like you are up against 
something different, so I wanted to suggest taking a look at Process Monitor to 
see if that helped.

Thad

On Mon, Apr 1, 2013 at 1:43 PM, JD Hood 
hood...@gmail.commailto:hood...@gmail.com wrote:
**
I'll check it again, but I've gone through all the (even semi-related) KB 
entries. I loaded the path up with the java \bin, \lib and \aremail paths for 
good measure as one of my troubleshooting steps, checked permissions, 
re-installed java, removed  re-added the service, used several different users 
and service accounts, and on and on.  As soon as I regain connectivity, I'm 
going to try setting the LD_LIBRARY_PATH manually and see if that does the 
trick.

Thanks,
-JDHood


On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser 
thad.es...@gmail.commailto:thad.es...@gmail.com wrote:
**
JD,

I had this exact same issue, you'll probably find that flashboards isn't 
starting up either.  The issue was that the java bin directory was not added to 
the PATH environment variable.  BMC Support insisted that the java install 
would 

Re: Email engine Issues in v8.1

[Walunjkar, Parshuram]

Windows service cannot start probable root causes are

1) Incorrect JVM dll path

2) windows Service parameter might be incorrect.

3) different aremaild.exe version i.e 32 or 64 bit.



Also refer discussion for mapi and windows service that could be helpful.

https://communities.bmc.com/communities/message/302658#302658



Also customer can install windows email engine service using command.

https://docs.bmc.com/docs/display/public/ars81/Remotely+installing+or+upgrading+Email+Engine

Note: Only refer install email engine service part



thanks

Parshuram


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: 02 April 2013 5:41
To: arslist@ARSLIST.ORG
Subject: Re: Email engine Issues in v8.1

**
That rings a faint bell... I lost connectivity and can't do anything about it 
at the moment.

I'll give this a go as soon as I can reconnect.

Thanks!
-JDHood

On Mon, Apr 1, 2013 at 3:56 PM, John Baker 
jba...@javasystemsolutions.commailto:jba...@javasystemsolutions.com wrote:
JD

It sounds like the Windows service isn't setting the LD_LIBRARY_PATH 
environment variable to point at the directory containing the ARAPI native 
libraries (that should not even be required with the pure Java API) if you're 
seeing LoadLibrary (native library?) issues.


John

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Re: Email Messages Form Indexes?

[Walunjkar, Parshuram]

Yes OOB 2 indexes are present.
Regarding search is slow can you please check API as well as SQL logs.
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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: 11 February 2013 10:44
To: arslist@ARSLIST.ORG
Subject: Email Messages Form Indexes?

** Good morning! Could anyone confirm what indexes are OOB on the Email 
Messages form?

AR Server 7.5 Patch 008, MS SQL 2008 DB

The first index contains 7 colums: Mailbox ID, Message Type, Priority, Send 
Message, Parse Message, Message ID and Execute/Send at. Is this OOB?

The second index is one field, the Unique Identifier. The third one I just 
created with one field, Create Date.

There are 3500 records in that form and an unqualified search is taking over 30 
seconds. A search on create-date = $DATE$ takes only slightly less time.

Drew
Honduras
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