Duplicate entry points on the home page
Hi All, Has anyone ever had a problem with duplicate entry points on the home page? The story so far: we made a copy of Approval Central and since then we are seeing 2 entry points to the original. So both entry points open the same form. However we have removed the entry points from the form, so as the entry point should not exist at all. Where else can an entry point be coming from if it is not defined in form properties? ARS 7.5 ITSM 7.5 Windows, SQL Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Duplicate entry points on the home page
Here is what was the issue - there was an entry point defined in the AL guide AP:Pending Approvals - LoadView. When copying workflow, we made a copy of that one as well. Cheers Raido On Fri, Nov 13, 2009 at 10:09 AM, Raido Oja wrote: > Hi All, > > Has anyone ever had a problem with duplicate entry points on the home page? > > The story so far: we made a copy of Approval Central and since then we are > seeing 2 entry points to the original. So both entry points open the same > form. However we have removed the entry points from the form, so as the > entry point should not exist at all. Where else can an entry point be coming > from if it is not defined in form properties? > > ARS 7.5 > ITSM 7.5 > Windows, SQL > > Thanks, > Raido > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Quick Links on the Home page 7.5
Kevin, The entry point could be coming from and active link guide as well and I believe this was the case for Approval Central. Cheers Raido On Thu, Dec 31, 2009 at 2:34 PM, Kevin Begosh wrote: > ** > List, > I am trying to remove the quick links Approval Central on the Home Page for > ITSM, ARS 7.5. For the life of me I cannot find where it is set to display > there. The Approval Central form does not have any entry points on the > properties of the form. I do not see any entry points in the views of the > Approval Central form either. looked to see if maybe the approval central > application had an entry point and I did not see any either. Does anyone > know where the entry point for aproval central is set? > > ARS 7.5, ITSM 7.5 Windows 2003 > > -- > Kevin Begosh > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Quick Links on the Home page 7.5
The culprit is the guide AP:Pending Approvals - Load View. Remove the entry point from this guide and that will get rid of the link on Home Page. The thing with entry points in guides is that it is not related to the Home Page but the form itself. Cheers Raido On Thu, Dec 31, 2009 at 4:30 PM, Kevin Begosh wrote: > ** For the life of my I cannot find anything. I cannot see any AL guide > that fires from the home page > > > On Thu, Dec 31, 2009 at 11:22 AM, Kevin Begosh wrote: > >> When I turned on AL logging I did not see a AL guide firing. I am looking >> at the AL guides to see if I can find one that fits. >> >> >> On Thu, Dec 31, 2009 at 10:57 AM, Raido Oja wrote: >> >>> ** Kevin, >>> >>> The entry point could be coming from and active link guide as well and I >>> believe this was the case for Approval Central. >>> >>> Cheers >>> Raido >>> >>> On Thu, Dec 31, 2009 at 2:34 PM, Kevin Begosh wrote: >>> >>>> ** >>>> List, >>>> I am trying to remove the quick links Approval Central on the Home Page >>>> for ITSM, ARS 7.5. For the life of me I cannot find where it is set to >>>> display there. The Approval Central form does not have any entry points on >>>> the properties of the form. I do not see any entry points in the views of >>>> the Approval Central form either. looked to see if maybe the approval >>>> central application had an entry point and I did not see any either. Does >>>> anyone know where the entry point for aproval central is set? >>>> >>>> ARS 7.5, ITSM 7.5 Windows 2003 >>>> >>>> -- >>>> Kevin Begosh >>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>>> Are"_ >>> >>> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >> >> >> >> >> -- >> Kevin Begosh >> > > > > -- > Kevin Begosh > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
SRM - AOT with template
Hi, In SRM 2.2, I have created a service request that uses an AOT with an attached template. However I can't see that the fields preset in the template are being applied on the incident. Should I assume that somethings gone wrong with the install? My understanding was that if I am registering a template with the AOT, it will be applied to the incident in addition to the mapped fields. Can someone confirm that my understanding is correct. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SRM - AOT with template
Thanks, So even if I register that template with the AOT this does not mean that the template will be automatically applied when an Incident is created from a SR ? I thought I could just specify the classification etc. in the template so I don't need to map all the fields. Then what is the point of registering the template with the AOT ? On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra <[EMAIL PROTECTED]> wrote: > ** You also need to map the fields on the SRD. > > Mahesh > > On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja <[EMAIL PROTECTED]> wrote: > >> ** >> Hi, >> >> In SRM 2.2, I have created a service request that uses an AOT with an >> attached template. However I can't see that the fields preset in the >> template are being applied on the incident. Should I assume that somethings >> gone wrong with the install? My understanding was that if I am registering a >> template with the AOT, it will be applied to the incident in addition to the >> mapped fields. Can someone confirm that my understanding is correct. >> >> Thanks, >> >> Raido >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SRM - AOT with template
Thanks Saby, That's what I thought. No it was not an upgrade, seems that something must have gone wrong with the install. The templates I register are not being applied. Raido On Fri, Sep 12, 2008 at 6:46 PM, Sabyson Fernandes <[EMAIL PROTECTED]>wrote: > Raido, > > The template should be applied to the incident when the incident is > created. This is done via a filter. If you had your categorizations fields > populated on the incident template, then these fields should be populated on > the incident form when instantiated. > > Do you have any fields on the incident filled in via the template? > > Did you upgrade from a previous version of SRM? There is a bug when an > upgrade was done, that the SRD question mappings or template values would > not get applied to SRD's created in older versions of SRM. > > Saby > > > --- On Fri, 9/12/08, Raido Oja <[EMAIL PROTECTED]> wrote: > > > From: Raido Oja <[EMAIL PROTECTED]> > > Subject: Re: SRM - AOT with template > > To: arslist@ARSLIST.ORG > > Date: Friday, September 12, 2008, 4:39 PM > > Thanks, > > > > So even if I register that template with the AOT this does > > not mean that the > > template will be automatically applied when an Incident is > > created from a SR > > ? I thought I could just specify the classification etc. in > > the template so > > I don't need to map all the fields. > > > > Then what is the point of registering the template with the > > AOT ? > > > > On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra > > <[EMAIL PROTECTED]> wrote: > > > > > ** You also need to map the fields on the SRD. > > > > > > Mahesh > > > > > > On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja > > <[EMAIL PROTECTED]> wrote: > > > > > >> ** > > >> Hi, > > >> > > >> In SRM 2.2, I have created a service request that > > uses an AOT with an > > >> attached template. However I can't see that > > the fields preset in the > > >> template are being applied on the incident. Should > > I assume that somethings > > >> gone wrong with the install? My understanding was > > that if I am registering a > > >> template with the AOT, it will be applied to the > > incident in addition to the > > >> mapped fields. Can someone confirm that my > > understanding is correct. > > >> > > >> Thanks, > > >> > > >> Raido > > >> > > >> __Platinum Sponsor: www.rmsportal.com ARSlist: > > "Where the Answers Are" > > >> html___ > > >> > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: > > "Where the Answers Are" > > > html___ > > > > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > > the Answers Are" > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
upgrade to unicode - 7.1
Hi, Just got a response from BMC that they do not support an upgrade of a non-unicode database to unicode. Just wanted to get some feedback if anyone has ever tried this and if it worked. Are there no other options than rebuilding the system? Any lessons learned would be appreciated. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
ITSM install: ASI import fails
Hello, Something for the weekend… for me at least. I am installing Change Management as the first app in ITSM. Right at the beginning the installer fails to deploy the Remedy Asset Inventory app. The install log claims that the defs from asi_deplapp.def were imported successfully. I tried importing all of the defs manually and indeed – an "Import Successful" message is displayed but nothing is imported. When trying to import the app or any of the forms from this def file one by one, a ARERR55 is displayed, but no further info about the cause. I exported an AST form from another server and was able to import this successfully. Have you experienced this before and how do you get around this? I'd like to import the Remedy Asset Inventory app beforehand so it would not cause the other defs to fail. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: ITSM install: ASI import fails
Since I got no response, let me refraise the question. What possible cause can you think of for an import of a join form to fail? 2008/10/31 Raido Oja <[EMAIL PROTECTED]> > Hello, > > I am installing Change Management as the first app in ITSM. Right at the > beginning the installer fails to deploy the Remedy Asset Inventory app. The > install log claims that the defs from asi_deplapp.def were imported > successfully. > > I tried importing all of the defs manually and indeed �C an "Import > Successful" message is displayed but nothing is imported. When trying to > import the app or any of the forms from this def file one by one, a ARERR55 > is displayed, but no further info about the cause. I exported an AST form > from another server and was able to import this successfully. > > Have you experienced this before and how do you get around this? I'd like > to import the Remedy Asset Inventory app beforehand so it would not cause > the other defs to fail. > > Thanks, > > Raido >
Re: ITSM install: ASI import fails
Tina, Looks like you have not loaded the ITSM CMDB extentions. You will find them in the celsdk/extensions folder on the install media. This is not the case for me as these forms clearly do exist. ..and no, I have not been able to figure it out yet. I was able to manually import forms from asi_deplapp.def on another server though, the only difference being that the one where the import fails is unicode. I have compared the BMC forms that make up the AST joins and they are an exact match. Raido On Tue, Nov 4, 2008 at 9:38 PM, tina flores <[EMAIL PROTECTED]> wrote: > Hello Raido, > > This you resolved this issue? I am installing IM 7.0.02 and I encountered > an > error with the asi_deplapp.def. > It failed to import this particular definition files and here's the details > from the log file: > > [Tue Nov 04 12:26:09.478] ImportFileNode- AR Status (14 items) > [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 303 Form does not exist on > server AST:SearchFromBase_Dependency1 > [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 303 Form does not exist on > server AST:InventoryStorage > [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 303 Form does not exist on > server AST:InventoryStorage > [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist > on > current form 301156500 > [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist > on > current form 1706300 > [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist > on > current form 1706300 > [ERROR][Tue Nov 04 12:26:09.478] ImportFileNode- 314 Field does not exist > on > current form 1706300 > [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item > was > not imported AST:SearchFromBase_Dependency > [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item > was > not imported AST:InventoryQuantity_Storage_Join > [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item > was > not imported AST:DependencyStorageJoin > [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item > was > not imported AST:SearchFromBase_Dependency1 > [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item > was > not imported AST:LPAR > [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item > was > not imported AST:InventoryStorage > [WARNING][Tue Nov 04 12:26:09.478] ImportFileNode- 55 The following item > was > not imported AST:BulkInventory > > I tried to manually import the failed def files but wasn't successful > because the AST:InventoryStorage form does not exist. > > Does anyone encountered this before? Any helpful tips to resolve this issue > is highly appreciated. > > Windows Environment: > ARS 7.0.01 p5 > CMDB 2.0.1 > MS SQL 2000 > > Thanks, > Tina > > > > > > [EMAIL PROTECTED] wrote: > > > > Hello, > > > > > > > > Something for the weekend… for me at least. > > > > > > > > I am installing Change Management as the first app in ITSM. Right at the > > beginning the installer fails to deploy the Remedy Asset Inventory app. > > The > > install log claims that the defs from asi_deplapp.def were imported > > successfully. > > > > > > > > I tried importing all of the defs manually and indeed – an "Import > > Successful" message is displayed but nothing is imported. When trying to > > import the app or any of the forms from this def file one by one, a > > ARERR55 > > is displayed, but no further info about the cause. I exported an AST form > > from another server and was able to import this successfully. > > > > > > > > Have you experienced this before and how do you get around this? I'd like > > to > > import the Remedy Asset Inventory app beforehand so it would not cause > the > > other defs to fail. > > > > > > > > Thanks, > > > > Raido > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > View this message in context: > http://www.nabble.com/ITSM-install%3A-ASI-import-fails-tp20272391p20331757.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
SRM 2.2 - hide Add to Cart button
Hi All, I just can't find a way to hide the "Add to Cart" button on the Request Entry console. It does not seem to be defined on the HTML source components that you could modify from Application Adminstration Console. Can anyone point me in the right direction? Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
ITSM 7.5 and adobe flash
Hi, I assume that you need to have adobe flash installed on the client to use ITSM 7.5? Can anyone confirm which version, I can't find anything in the compatibility matrix. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Data Visualization Definition Changes
Hi, I have modified a css file in Date Visualisation Defnitions for the SRMSServiceRequestBrowser module, but I can't see its made any difference to the layout. Flushed cache, restarted the server just in case, still no change. Any idea how I could get this change to apply? Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Data Visualization Definition Changes
Shame on me... that helped. Here is something that I noticed though - I can change the css file but I have to keep the Definition Location the same, even if the css file has a different name. Otherwise the css file is not found and the Request Entry console is displayed without any styles applied. For example: Definition Location: SRMSServiceRequestBrowser:resources/css/list-services.css Name of css file: list-services-mod.css ...will work but Definition Location: SRMSServiceRequestBrowser:resources/css/list-services-mod.css Name of css file: list-services-mod.css will not work. Guess there is an explanation for this.. Cheers, Raido On Mon, Apr 27, 2009 at 3:52 PM, Carey Matthew Black wrote: > Raido, > > Since the reported change is a change in a CSS then I would also > suggest flushing the BROWSER cache. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Mon, Apr 27, 2009 at 10:48 AM, Matt Reinfeldt > wrote: > > ** > > > > When you say, “restarted the server”, do you mean your AR App server or > the > > Mid-Tier server that serves up the DV? I would make sure to do the > latter. > > > > > > > > Good luck, > > > > Matt > > > > > > > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Raido Oja > > Sent: Monday, April 27, 2009 9:44 AM > > To: arslist@ARSLIST.ORG > > Subject: Data Visualization Definition Changes > > > > > > > > ** Hi, > > > > I have modified a css file in Date Visualisation Defnitions for the > > SRMSServiceRequestBrowser module, but I can't see its made any difference > to > > the layout. Flushed cache, restarted the server just in case, still no > > change. Any idea how I could get this change to apply? > > > > Thanks, > > > > Raido > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Webservice qualificatin with LIKE
I am trying to use LIKE in a web service qualification, querying the
SRD:ServiceRequestDefintion form. Here is what I have:
'TakeSRDOfflineFlag' = "Online" AND ('Category1' LIKE
(XPATH(/ROOT/Tier_1)+"%") OR XPATH(/ROOT/Tier_1) = $NULL$) AND ('Category2'
LIKE (XPATH(/ROOT/Tier_2)+"%") OR XPATH(/ROOT/Tier_2) = $NULL$) AND
('Category3' LIKE (XPATH(/ROOT/Tier_3)+"%") OR XPATH(/ROOT/Tier_3) = $NULL$)
This gives me an error
ARERR [9130] Error encountered while executing a Web Service :
ERROR (313): Data types are not appropriate for relational operation;
ERROR (312): Data types are not appropriate for arithmetic operation;
In a set fields qualification the syntax would work. Can anyone tell what's
the problem with this qualification? Can I not use LIKE for XPATH elements?
Thank You
Raido
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Where can I turn off the CAI Event log?
Having a brain freeze here - I can't find where I could turn off the CAI Event log. Can someone help me out? Thanks Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
ITSM 7.6.04 and IE 6 - overview console picking up incorrect user
Hi All, We are experiencing some strange behaviour with ITSM 7.6.04 and IE 6 (we don't have this issue with Firefox). When logging in, overview console opens. The hello at the top states my name however while the console is loading I can see that the login name in the status bar switches to some other recently logged in user and the tickets displayed are that other user's tickets. Selecting My Selected Groups I can also see the other user's groups. Looks like a caching issue, right? We cleared local cache, disabled proxy, released that other user from the server, restarted IIS and still the other user's details are being picked up. BMC is saying IE 6 is not supported on 7.6.04 anymore (according to the current compatibility matrix it still is!). We tracked the http packages and can see that the cookie returnd contains the incorrect login ID. Can anyone suggest what is happening here? It is consistent, happens on all platforms, PCs. The only common nominator seems to be IE 6. Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ITSM 7.6.04 and IE 6 - overview console picking up incorrect user
Yep, done that as well. Still happening... Must be some IE settings. It's just too strange. Is there anyone out there that is using IE 6 and ITSM 7.6.04? Is everything ok for you? Raido On Mon, Jun 13, 2011 at 4:34 PM, Murnane, Phil wrote: > Raido: > > Did you already try flushing the Mid-Tier cache, also? > > --Phil > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Raido Oja > Sent: Monday, June 13, 2011 11:14 > To: arslist@ARSLIST.ORG > Subject: ITSM 7.6.04 and IE 6 - overview console picking up incorrect user > > Hi All, > > We are experiencing some strange behaviour with ITSM 7.6.04 and IE 6 (we > don't have this issue with Firefox). When logging in, overview console > opens. The hello at the top states my name however while the console is > loading I can see that the login name in the status bar switches to some > other recently logged in user and the tickets displayed are that other > user's tickets. Selecting My Selected Groups I can also see the other > user's groups. > > Looks like a caching issue, right? We cleared local cache, disabled proxy, > released that other user from the server, restarted IIS and still the > other user's details are being picked up. BMC is saying IE 6 is not > supported on 7.6.04 anymore (according to the current compatibility matrix > it still is!). > > We tracked the http packages and can see that the cookie returnd contains > the incorrect login ID. Can anyone suggest what is happening here? It is > consistent, happens on all platforms, PCs. The only common nominator seems > to be IE 6. > > Thanks, > > Raido > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Date format in character fields
Hi, I have a filter that is setting a date field to a charater field. The date ends up in a different format on 2 (seemingly) identical severs. Any ideas where the date format is being picked up when setting dates to character field in filters? Thanks Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Date format in character fields
Thanks for the advice. I have resolved the issue by adding an ARDATE environment variable. Cheers Raido On Sep 29, 2010 1:58pm, Misi Mladoniczky wrote: Hi, When you change regional settings, you must apply them to everything. It is not allways apparent which settings the unserlying system user running the AR Server is using... You can set envoronment variables for ARDATE etc in the armonitor.cfg before the Remedy-service is started. The armonitor.conf file settings work for unix/linux as well as windows. Sample lines in armonitor.cfg/conf before arserver is started. Environment-variable: ARDATE=%Y-%m-%d %H:%M:%S Environment-variable: ARDATEONLY=-MM-dd Environment-variable: ARTIMEONLY=HH:mm:ss As you see the ARDATE use the unix-type abreviations, and the other variables use the windows-style. I think this is still valid, but you may have to experiment... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > > I have a filter that is setting a date field to a charater field. The date > ends up in a different format on 2 (seemingly) identical severs. Any ideas > where the date format is being picked up when setting dates to character > field in filters? > > Thanks > Raido > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email - Different FROM Address
I don't think it does.. I have specified a from and reply-to address in several filters/escalations, all works as expected. Raido Heider, Stephen wrote: Raido, Yes, but I believe this has to map to an entry in the 'AR System Email Mailbox Configuration' form - to know how to send out the message. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, November 03, 2006 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Email - Different FROM Address Stephen, You can specify the from address in the notify action, on the messages tab. Heider, Stephen wrote: We have a new requirement that certain emails sent by Remedy need to have a different FROM address - the person who just modified the ticket. At first I planned on using multiple mailboxes, one for each person that has a record in the User form. But the ARS Email Engine evidently does not work with multiple records that have the same SMTP server. Excerpt from KM-00012163 dated Mar 23, 2003: "Unfortunately, the AR Email Engine, by design, will disable "duplicate" outgoing mailboxes to same SMTP server" "The workaround to use multiple outgoing mailboxes is 1. to specify a different SMTP login ID; and/or 2. to use an aliase to specify the SMTP server name (eg. host name, FQDN, IP address)" This is a bigger shocker than my large 7-11 coffee I am presently enjoying. Is there a workaround for this? This seems like an strange limitation. I suppose I could dynamically update the Hosts file on the server to create the aliases - one entry for each user in the User form, ie. "Demo 10.10.10.10", "sheider 10.10.10.10", "superdave 10.10.10.10", etc. This approach is messy but if it's the only way then it could be done. Would MAPI be a better choice? TIA ARS 6.3 Windows Server 2003 Stephen __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
ITSM 7 upgrade utility
Hi, I've been searching on the support site with no luck - would anyone point me in the right direction, where can I get the ITSM 7 upgrade utility ? Thanks, Raido ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
compatibility matrix
Hi, Could someone please send me the compatibility matrix for 5.1.2, I've no access to the support web. Thanks, Raido Oja [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
pdf to email
Hi, At present I have the following scenario: - user opens a display only form with some formatted character fields - prints to a virtual pdf printer (using file > print) - sends the .pdf via his default mail program as an attachment I need to automate that process. I can save the pdf to the email messages form as an attachment using run process commands in an AL. The tricky part for me is actually generating the pdf. Can I do the 'file > print' command in a macro ? (having the printer and file name as parameters). This would be the first time for me to work with macros so any help is greatly appreciated. I'm also having a hard time finding material on macros, there's not much in Remedy's docs. Am I even on the right track with this solution ? Raido Oja [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: pdf to email
Thanks for the feedback, but likewise - I'm not an OLE guru.. and we don't use Crystal. I'm abandoning the idea of automating the exact scenario for now. Not long ago there was a thread named "automatically generate email with report included". Thomas Bean's solution should work for my case as well in its general idea. Raido Oja [EMAIL PROTECTED] patrick zandi wrote: There might be a way threw Crystal Reports.. there is an Export function in the viewer to a PDF format.. I would think.. that there might be a Way just to make the report a PDF and save it to a file.. Never every tried that .. but it might be worth looking at. OR I recently saw somewhere .. Someone had an api with a built in PDF functionality ? is PDF open source now ? On 8/24/06, Michiel Beijen <[EMAIL PROTECTED]> wrote: ** I guess you could the File > Pint bit using OLE automation. Macros only do searches or data maniputation, not printing afaik. I am not an OLE guru so I can not advice you how this should be done, but you might have access to a tech with OLE skills yourself or try some googling... -- Michiel On 8/24/06, Raido Oja <[EMAIL PROTECTED]> wrote: > Hi, > > At present I have the following scenario: > - user opens a display only form with some formatted character fields > - prints to a virtual pdf printer (using file > print) > - sends the .pdf via his default mail program as an attachment > > I need to automate that process. I can save the pdf to the email > messages form as an attachment using run process commands in an AL. The > tricky part for me is actually generating the pdf. Can I do the 'file > > print' command in a macro ? (having the printer and file name as > parameters). This would be the first time for me to work with macros so > any help is greatly appreciated. I'm also having a hard time finding > material on macros, there's not much in Remedy's docs. Am I even on the > right track with this solution ? > > Raido Oja > [EMAIL PROTECTED] > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
request crashing user tool - malloc failed
Hello, I have discovered 2 requests so far on a regular form, that cause the user tool to crash with 'malloc failed on server' error msg. I can see the requests through a table on some other form, but when searching for them the user tool crashes. When trying to export data the export process hangs when it reaches these requests, as does runmacro.exe when exporting from the command line. As I have to save the data I am thinking of exporting on the database level, deleting the data and creating a new request afterwards. Or can anyone suggest another way of salvaging these requests? My system: ARS 5.01.02 patch 1357 Windows 2000 Oracle 9.2.0.3.0 Thanks for any ideas, Raido ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: request crashing user tool - malloc failed
Thanks for the feedback. There's no attachment fields on my form, but
there is quite a large diary field (but considerably less than 1mb).
Anyway.. I'm also going to check the tables for a missing record, my
problem is only with the user-tool crashing, it does not affect the
server. I'll post back how it turns out.
[EMAIL PROTECTED] wrote:
**
We had similar problem some years ago when importing arx files, crasch
related to attachments. The workaround was to import without
attachments, and add thoses later separate with the use of 'Update
record'. Never got any further explaination, not a problem anymore as
we now can migrate with data in the forms.
-Original Message-
*From:* Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of *McKenzie, James J C-E
LCMC HQISEC/L3
*Sent:* Friday, September 15, 2006 3:42 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: request crashing user tool - malloc failed
**
Nyall and Raido:
I'm willing to state that the affected action has a very large
diary or attachment associated with it. If you attempt to export
the record from your database, Oracle can handle the data
collection, but Remedy cannot. Thus, you see a large increase in
memory usage and then the crash. If you care to explore, you can
look at the CLOB storage for that record and find the record is
very large. Don't know how this happens as the limit for a diary
field under Oracle is 1MB of text.
If you need help, I think that I can provide a little bit of it.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt
Sent: Friday, September 15, 2006 5:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: request crashing user tool - malloc failed
Hi,
I have a similar situation with my system:
ARS Server V6.00.01 patch 1497
Solaris 5.9
Oracle 9.2.0.7.0
Each access to the affected ticket causes 100MB of ram to be used
by the arserverd process. When a certain amount of ram has been
used arserverd crashes and armonitor restarts.
SQL trace logs don't show anything but api logging does show an
error. In many cases it is only the values of the Query List that
are returned. No values for any other fields are displayed.
Initially this was showing up as an RPC error/timeout.
I have a ticket open with Remedy Support for 2 weeks now but
nothing that we have tried has traced the problem. We have even
exported the production database and re-imported it into a
different Oracle server and pointed our development Remedy Server
at this copied database. The problem is apparent on both the
production and development servers and it is reproducible 100% of
the time.
If anyone has any ideas I would be grateful.
Thanks.
Nyall
Quoting Raido Oja <[EMAIL PROTECTED]>:
> Hello,
>
> I have discovered 2 requests so far on a regular form, that
cause the
> user tool to crash with 'malloc failed on server' error msg. I
can see
> the requests through a table on some other form, but when searching
> for them the user tool crashes.
>
> When trying to export data the export process hangs when it reaches
> these requests, as does runmacro.exe when exporting from the
command line.
>
> As I have to save the data I am thinking of exporting on the
database
> level, deleting the data and creating a new request afterwards.
Or can
> anyone suggest another way of salvaging these requests?
>
> My system:
>
> ARS 5.01.02 patch 1357
> Windows 2000
> Oracle 9.2.0.3.0
>
> Thanks for any ideas,
>
> Raido
>
>
>
>
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> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
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__20060125___This posting was submitted with
HTML in it___
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in it___
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attachment not associated with email after notify action
Hello, My problem is as described in the subject of this email, after the notify action I have entries in Email Messages and Attachment forms, but there is no entry in the Email Association form. A snapshot from the filter log: /* K sept 27 2006 15:43:04.1830 */Start filter processing -- Operation - CREATE AR System Email Attachments - Checking AR System Email GUID Generator (500) --> Passed -- perform actions 0: Set Fields Application-Generate-GUID Exit code: 0 Value: ID0050DA37DCB12HEaRQjF2cTQagIA Unique Identifier (179) = ID0050DA37DCB12HEaRQjF2cTQagIA Checking AR System Email Attachments Update Reference (1000) --> Passed -- perform actions 0: Set Fields Reference Count (18254) = 0 Temp Name (18248) = -- There should already be an entry in the Email Association form at this point, right ? /* K sept 27 2006 15:43:04.1930 */ End of filter processing (phase 1) /* K sept 27 2006 15:43:04.2030 */ Restart of filter processing (phase 3) /* K sept 27 2006 15:43:04.2030 */Stop filter processing /* K sept 27 2006 15:43:04.2130 */Start filter processing -- Operation - CREATE AR System Email Messages - Checking AR System Email Messages Check Default Mailbox (300) --> Failed qualification Checking AR System Email Messages Check Default Error (301) --> Failed qualification Checking AR System Email Messages Check Default From (301) --> Failed qualification Checking AR System Email Messages Check Default Organization (302) --> Passed -- perform actions 0: Set Fields Organization (18103) = Checking AR System Email Messages Check Default Reply-To (303) --> Failed qualification Checking AR System Email GUID Generator (500) --> Passed -- perform actions 0: Set Fields Application-Generate-GUID Exit code: 0 Value: ID0050DA37DCB12HEaRQql2cTQawIA Unique Identifier (179) = ID0050DA37DCB12HEaRQql2cTQawIA /* K sept 27 2006 15:43:04.2230 */ End of filter processing (phase 1) /* K sept 27 2006 15:43:04.2630 */ Restart of filter processing (phase 3) /* K sept 27 2006 15:43:04.2630 */Stop filter processing /* K sept 27 2006 15:43:04.2630 */Start filter processing -- Operation - SET AR System Email Messages - 0087722 Checking AR System Email Messages Check Default Mailbox (300) --> Failed qualification Checking AR System Email Messages Check Default Error (301) --> Failed qualification Checking AR System Email Messages Check Default From (301) --> Failed qualification Checking AR System Email Messages Check Default Organization (302) --> Passed -- perform actions 0: Set Fields Organization (18103) = Checking AR System Email Messages Check Default Reply-To (303) --> Failed qualification Checking AR System Email GUID Generator (500) --> Failed qualification /* K sept 27 2006 15:43:04.2730 */ End of filter processing (phase 1) Raido Oja [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
