Does response from webservice call trigger modify operation
Hi, I need to know if I call a webservice in my filter on submit operation , can the response of the webservice can trigger modify operation on the same record which can call a fiter on modify? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Does response from webservice call trigger modify operation
Hi LJ, I totally agree with you. Seems to me I have to do more digging on it as it seems the error handler filter is not working . Thanks Shambo. On Fri, Jan 24, 2014 at 1:14 PM, LJ LongWing wrote: > ** > > No, because the submit isn't even done by the time the web service call is > completed. > On Jan 23, 2014 11:59 PM, "Shambo Maitra" wrote: > >> Hi, >> I need to know if I call a webservice in my filter on submit operation , >> can the response of the webservice can trigger modify operation on the same >> record which can call a fiter on modify? >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Assignment Menu Locked.
Hi pietro, Please let me know the version remedy system. If this is 7.6.04 or above , you need to create field overlay to.modify it. Regards Shambo. On Monday, January 27, 2014, team.rem...@libero.it wrote: > Hi Folks > I would like to replace the three sub menu of 'Assignment' of the form HPD: > Help Desk Classic, trying to simulate the auto-assignment function. > > When I run the Developer Studio, and open the form HPD: Help Desk Classic I > realize that the fields "Assigned Support Company", "Assigned Support > Organizzation" and "Assigned Group" are locked and not editable. > > My idea is to replace the menu with custom menu that simulates the > behavior of > auto-assignment, perhaps without having to manually select "Assigned > Support > Company," "Assigned Support Organizzation", any ideas? > > I hope to be clear > thanks in advance > Pietro > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Data Holding: Customize CMDB or create Custom Remedy Form?
Hi Brad, Before creating custom class, please check if you can use CDM recommendations from BMC. I am sure some class will match to some extent to your ci data and you can create custom attributes to incorporate the rest even then check the existing attributes if you can utilize any ootb attribute from the class. Your initial efforts can save you from going for creating and managing a new class. If it doesn't work out at all, go for custom class. Regards Shambo On Tuesday, January 28, 2014, BradRemedy wrote: > ** > Hi Guys > > Quick Question that just wanted come advice from everyone on. Basically we > are busy upgrading our system to version 8.1 and ITSM 8.1. We are busy > planning our data migration and wanted to know what you guys think of the > following. > > We currently have 4 different remedy forms on our old system with data > that we want to migrate to our new version. The new version is installed on > a new server as a clean OTB Install. > One of the remedy forms and data is Site information which we were > thinking of placing into the CMDB however the other 3 are our custom data > that doesn't really fit anywhere in the CMDB. > > Is it advisable to add a new custom class to the CMDB to hold this > information and then form the various relationships or should we rather > create this data on our new remedy environment and not customize the CMDB > at all? > > Any advice or assistance would be appreciated. > > Thanks > Brad > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Assignment Menu Locked.
Please let me know the ar version. In 8.1 they came with granular overlay. Try using overwrite instead of No Overlay for other attributes. Please check other fields with menus attached is editable. Let me know ar server version and patch also dev studio version. Regards Shambo On Tuesday, January 28, 2014, team.rem...@libero.it wrote: > ** > > Hi Shambo, > > I've made : > > 1) Overlay - View > > 2) Overlay - field Assigned Support Company > > > But field Attributes, Menu Name remain locked. > > I cannot substitute the menu with the new custom-menu. > > Any idea ? > > > Thanks in advance. > > P > > > Messaggio originale > Da: shamb...@gmail.com > Data: 27-gen-2014 16.37 > A: 'arslist@ARSLIST.ORG');>> > Ogg: Re: Assignment Menu Locked. > > ** > Hi pietro, > Please let me know the version remedy system. > If this is 7.6.04 or above , you need to create field overlay to.modify it. > Regards > > Shambo. > On Monday, January 27, 2014, team.rem...@libero.it 'cvml', 'team.rem...@libero.it');> 'cvml', 'team.rem...@libero.it');>> > wrote: > >> Hi Folks >> I would like to replace the three sub menu of 'Assignment' of the form >> HPD: >> Help Desk Classic, trying to simulate the auto-assignment function. >> >> When I run the Developer Studio, and open the form HPD: Help Desk Classic >> I >> realize that the fields "Assigned Support Company", "Assigned Support >> Organizzation" and "Assigned Group" are locked and not editable. >> >> My idea is to replace the menu with custom menu that simulates the >> behavior of >> auto-assignment, perhaps without having to manually select "Assigned >> Support >> Company," "Assigned Support Organizzation", any ideas? >> >> I hope to be clear >> thanks in advance >> Pietro >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Pull data from CMDB
Hi Rasmus, Login to database with aradmin. Use the class form as table name but replace all white spaces and special character with '_'. Eg-BMC.CORE:BaseElement is BMC_CORE_BASEELEMENT and same way use attributes as columns but use where clause as data_set_id="BMC.ASSET" if your production dataset is same else if you have created some other production /golden dataset use that one where clause. Rrgds Shambo. On Wednesday, January 29, 2014, Rasmus JORGENSEN wrote: > ** > > Hi all > > > > Does any of you know which tables in the SQL database contains information > from the CMDB classes (Base.Element, ComputerSystem etc.) ? > > > > I have to know the sources for exporting the data to Qlikview. > > > > > > Best regards > > > > *R* > -- > Oplev Steria: www.steria.dk & www.steria.com > > Steria leverer IT-baserede forretningsydelser til offentlige og private > virksomheder over hele verden. Vi arbejder typisk som en "Trusted > Transformation Partner", der i tæt samarbejde med kunderne videreudvikler > deres IT systemer på grundlag af vores forretningsforståelse og førende > IT-ekspertise. Vi tager kundernes udfordringer op og bistår dem med > innovative IT-løsninger, så de bliver i stand til at optimere deres > forretning. Vores 20.000 medarbejdere arbejder på tværs af 16 lande for at > støtte kundernes processer og systemer, der får hverdagen til at fungere > for millioner af mennesker over hele kloden. This message is intended > exclusively for the designated addressee. It may contain confidential > material. If you are not the correct addressee, please notify the sender > immediately and destroy the message. The content of this message will > engage the responsibility of Steria only if it has been sent by an > authorized person acting in the strict scope of his functions and for > purposes that are related to his competence. Although reasonable efforts > have been made to keep this transmission free from viruses, the sender will > not be liable for damages caused by a transmitted virus. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311)
Hi, We are facing a strange issue in our system. ITSM 7.6 patch 001 ARS 7.5 patch 003A The error message we are getting is as below: ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311) in Overview console when sorting on custom columns added The problem is occuring recently despite no code changes been made to add any new field in Overview Console and last change made weeks before and no issue was reported post deployment. We pefromed cache flush in mid tier and also deleted browse cache but it is of no issue. kindly suggest if anyone has any idea. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Adding a column to Overview Console: Not Working
Hi Susan, Please check the view overlay is already there and the field is added in view overlay before trying to create field overlay of the table. Maybe that will help. Regarding the changes not getting relected because system by default picks up the Overlay object and not the original and you need to reconcile manually for any changes you made to field. Regards, Shambo. On Wed, Mar 5, 2014 at 8:25 PM, Champagne, Susan wrote: > ** > > Hi folks, > > I have read several of the articles already written regarding this topic, > and I believe I have followed directions, but I can't seem to get my column > to show up in the Overview Console. > > > > My specs > > Remedy AR System 7.6.04 SP3 > > Mid Tier 7.6.04 SP4 > > IE 8.0 > > > > My goal: to show the "Product Name" field, from the HPD:Help Desk form, in > the z2TH_ConsolidateTable1 table field, on the Overview Console form. > > > > Steps I have taken: > > 1. Found that the "Product Name" field already exists on the > SHR:ARDBC_OverviewConsole form, so I did not create a new one, as > instructions state. > > 2. Found that the "Product Name" field already exists on the > SHR:ARDBC_OverviewConsole Template form, so I did not create a new one, as > instructions state. > > 3. I created the mapping to HPD:Help Desk in the SHR:ARDBCFields > form. Below are my entries. > > a. Field ID: 240001002 > > b. Form GUID: MAINHELPDESK > > c. Vendor Field: 240001002 > > d. Submitter: ARSystem > > 4. In Developer Studio, on the SHR:OverviewConsole form, I > attempted to add the Product Name field to the column list entries on the > z2TH_ConsolidateTable1 table, but the arrows were greyed out, which didn't > allow me to perform this step. > > 5. I attempted to create an overlay of the table field, but the > option to do so was not there (The form was already set as an overlay due > to previous customizations.) > > 6. I changed from Best Practice mode to Base Development mode and I > was then able to add the Product Name field to the column list entries. I > can see, in Developer Studio, the column header that I just added. > > 7. I gave Public View permissions. > > 8. I changed the Database name from being "Column 2" to being > "Product Name". > > 9. I saved the changes in Developer Studio. > > 10. I restarted the BMC Remedy AR Server service (instructions say to > stop and start arplugin service, but that does not exist with my system). > > 11. I cleared my Internet Explorer cache before logging into Mid Tier > to test. No luck...the Product Name field is not there. > > 12. I went to the Mid Tier configuration tool and flushed the cache. > > 13. I waited for 30 minutes; cleared my IE cache again; still no luck. > > > > If you have any suggestions, I would be very grateful if you could share > them, please. > > > > Susan Champagne > > > > > The information contained in this e-mail and document(s) attached are for > the exclusive use of the addressee and may contain confidential, privileged > and non-disclosable information. If the recipient of this e-mail is not the > addressee, such recipient is strictly prohibited from reading, > photocopying, distributing or otherwise using this e-mail or its content in > any way. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Goal Set on App form is not working for Service Targets
Hi, In our production environment, we had used 'Goal Set on App form' to calculate the service target based on custom field in HPD:Help Desk. Although we can see the custom field is getting set but in SLM:Measurement ReferenceEndGoalforRequestBasedSVTsFieldValue field is empty even in OOTB filter created during Data Source rebuild is mapped with custom field which is getting set. We can't reproduce as it is production. Please suggest if anyone faced similar issue and got any resoution. Regards, Shambo. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Service targets are getting set to invalid status in prod...
> Hi, > In our production environment, we had used 'use sla due date Set from App form' option configured in service targets which is getting sla due date from a custom field in HPD:Help Desk. > > > Although we can see the custom field is getting set but in SLM:Measurement ReferenceEndGoalforRequestBasedSVTsFieldValue field is empty even in OOTB filter created during Data Source rebuild is mapped with custom field which is getting set. > > We can't reproduce the log as it is production environment. In other environments it is working fine. > Please suggest if anyone faced similar issue and got any resoution. > Regards, > Shambo. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Need help on My IT POC to integrate with custom application.
Hello Everyone, We are doing a POC using My IT. In the POC we need to enable customers to create service request by providing input to list of questionnaires. The main challenge is that the customer doesn't have SRM and we need to use a custom application for the same and integrate with My -IT. Please let us know if anyone has worked similar kind of project before. MY-IT version -2.0 or 2.0.1 ITSM and AR Server version : 8.1 Thanks, Shambo Maitra. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Need help on My IT POC to integrate with custom application.
Greetings All, In continuation to my previous post, the custom remedy AR application that we are planning to use will be created in existing ITSM 8.1 version. Regards, Shambo Maitra. On Fri, Dec 26, 2014 at 4:32 PM, Shambo Maitra wrote: > Hello Everyone, > > We are doing a POC using My IT. > > In the POC we need to enable customers to create service request by > providing input to list of questionnaires. > > The main challenge is that the customer doesn't have SRM and we need to > use a custom application for the same and integrate with My -IT. > > Please let us know if anyone has worked similar kind of project before. > > MY-IT version -2.0 or 2.0.1 > > ITSM and AR Server version : 8.1 > > > Thanks, > Shambo Maitra. > > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Need help on My IT POC to integrate with custom application.
Hello Everyone, Please let me know if anyone has ever worked on My-IT custom application integration. Any kind of help is really appreciated. Regards, Shambo Maitra. On Fri, Dec 26, 2014 at 5:37 PM, shambo maitra wrote: > Greetings All, > > In continuation to my previous post, the custom remedy AR application that > we are planning to use will be created in existing ITSM 8.1 version. > > Regards, > Shambo Maitra. > > On Fri, Dec 26, 2014 at 4:32 PM, Shambo Maitra wrote: > >> Hello Everyone, >> >> We are doing a POC using My IT. >> >> In the POC we need to enable customers to create service request by >> providing input to list of questionnaires. >> >> The main challenge is that the customer doesn't have SRM and we need to >> use a custom application for the same and integrate with My -IT. >> >> Please let us know if anyone has worked similar kind of project before. >> >> MY-IT version -2.0 or 2.0.1 >> >> ITSM and AR Server version : 8.1 >> >> >> Thanks, >> Shambo Maitra. >> >> >> > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SQL help
Hi lars, Use group by clause like as below example: Select people_group_id,count(*) from vatthelp where (your clause) group by people_group_id. Shambo. On 9 Mar 2015 22:06, wrote: > ** > > Hi group, I have this sql, working fine: > > > > SELECT distinct (PeopleGroup_Form_Entry_ID) from > VATT_HelpTool___Join___AssetPe where AssetLifecycleStatus = 3 and > Data_Set_Id = 'BMC.ASSET' and PeopleGroup_Form_Entry_ID like 'SGP%' > > > > Now I would like to include *number of entries* for each unique match. > > > > Like this: > > > > SGP000216, 164 > > SGP000512, 12 > > > > How can that be arranged? > > > > Thanks in advance > > > > Lars, Vattenfall, Sweden > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Issue while assigning incident raised from BPPM event to remedy on the basis CI, Company,organization, oper. cat and service.
Hi Abhi, Can you confirm that op cats passed from bppm present in itsm? Also does BPPM has business services cause prod cat is mostly picked business service cis? You can configure the assignment routing app admin console to route your ticket to correct support group. Regards Shambo. On 19 Jun 2015 13:32, "Abhishek Anand" wrote: > We are trying to achieve the intelligent auto ticketing process. > > Once the incident ticket generated from BPPM into Remedy, the ticket > should be auto routed to respective support group depends on CI > Service,Organisation,Company, Operational Categories. > > We have created a component based enrichment policy to import CI attribute > values from CMDB into BPPM. > We are now able to pick the company value, but cannot import the > Organisation,Service and Support group. > > Also we are adding the company and Operational categories with BPPM alert > to generate incident. > Incident is getting generated and company value also passed to remedy, but > Opcats values failed to pass to remedy. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Uploading CI Relationship data using Spoon tool.
Hi Abhi, Please let me know if you are using CMDB direct data load or using Ar form. If Direct to CMDB then use AI job. If you want you can open the job and edit it. There are some sample csv available from BMC. Use the relationship class as destination. Regards Shambo Maitra. On 29 Jul 2015 15:57, "Abhishek Anand" wrote: > Hi Experts, > > > > We are having a requirement to upload the CI relationship data (used > by/owned by) in Atrium using spoon job. > > Anyone having any expertise on it please share and will be highly > appreciated. > > > > Regards, > > Abhi.. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Uploading CI Relationship data using Spoon tool.
Then use AI Wizard to create the job. It is step by step approach and very easy. Please make sure your have data connection while creating data store. As for creation of relationship, you have map the relationship class with the source data file/ db table. You can find a sample in csv format in dataintegration directory (can't recall the full path), to check what are the fields you need to map to create relationship. On Wed, Jul 29, 2015 at 5:33 PM, Abhi$hek wrote: > ** > > It's direct data load in cmdb > On 29 Jul 2015 16:19, "shambo maitra" wrote: > >> ** >> >> Hi Abhi, >> Please let me know if you are using CMDB direct data load or using Ar >> form. >> If Direct to CMDB then use AI job. >> If you want you can open the job and edit it. >> There are some sample csv available from BMC. >> Use the relationship class as destination. >> Regards >> Shambo Maitra. >> On 29 Jul 2015 15:57, "Abhishek Anand" wrote: >> >>> Hi Experts, >>> >>> >>> >>> We are having a requirement to upload the CI relationship data (used >>> by/owned by) in Atrium using spoon job. >>> >>> Anyone having any expertise on it please share and will be highly >>> appreciated. >>> >>> >>> >>> Regards, >>> >>> Abhi.. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
