Re: ARS Helping Out The Little Guy
I'm currently involved in a project replacing an existing Magic-based system to a new Remedy System (ARSystem v7 ITESM v6). The data migration is NOT trivial. Of course, our customer doesn't have very good data in their Magic system to begin with (e.g. an e-mail address in a first name field, etc.). Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Friday, September 28, 2007 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy You really don't save a lot of money in software purchasing cost between ARS and Magic - what you save is consulting time/dollars in the implementation. so up-front costs are still there whether you choose an ARS or a Magic initial solution. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Scott Hammons [EMAIL PROTECTED]: I agree with what's been posted so far. I had the opportunity to work with Magic Version 8 for a customer and while it met some short term needs, it is not a flexible to work with from a administrator's perspective. What would be easy customizations to make in Remedy seemed to be a choir in Magic and you would have to bring down and restart the whole application for the simple changes to appear. If the customer wants a more stable, flexible solution that can grow with the business I would definitely follow some of the recommendations already made here. I don't think that there is an easy migration path from Magic to Remedy, nor in my humble opinion will there ever be. Just my .02. Hope this Helps. Scott Scott Hammons Scott Hammons Principal Consultant Tivoli Security Practice Advanced Integrated Solutions, Inc. [EMAIL PROTECTED] Cell: From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of James Van Sickle [EMAIL PROTECTED] Sent: Friday, September 28,:39 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy Frank BMC does advertise Magic as their more cost-effective, low-end application for small to medium-sized businesses not able or eager to make the large investment required with ARS. That being said, however, I would like to stress that it would be better in the long run if the company spends at least 30 to 40k now in order to get on a base ARS system, and develop a small customized app to fit their initial needs until they can move to ITSM. I have found that once a company decides to go with an application, even for a short term solution, that application tends to stay around for much longer than originally intended. Money gets allocated to other projects, priorities change, and so forth. IMO, I believe they would be much better off to bite the bullet now rather than fight months or years later to get into a product that could even be more expensive later than it is now. Case in point, another company I worked with in the past had a subsidiary that was not happy with their ticketing system they used for their call center. They asked our dev team to put together a proposal for implementing a Remedy system for their call center. I mapped out costs to implement the system in server hardware, app licensing, and time. I also factored in costs for integrating Remedy with their financial applications, and time to build a custom application for their analysts. In the end, they did not want to spend the money required to convert over and use Remedy instead of their current app that was not fulfilling their need. It has been well over a year since that decision. They are still with their old application, and they are still very much unhappy with it. (Embedded image moved to file: pic07619.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussion Subject list(ARSList)Re: [ARSLIST] ARS Helping Out The [EMAIL PROTECTED] Little Guy ORG 09/28/2007 09:54 AM Please respond to [EMAIL PROTECTED] RG Frank, My suggestions would be the following: 1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to upgrade to ARS.(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the upgrade features from Magic to ITSM Service
Re: ARS Helping Out The Little Guy
I don't know if you're going to get the most...er...*objective* advice here on the ARSList if you're looking for a solution that *isn't* ARS based, but what the heck--I'll contribute. Have you looked at Eventum? Eventum is a free issue/bug tracking system that sports a MySQL backend. And of course there are the traditional commercial offerings (and Remedy competitors): Track-It, Footprints, Heat, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, September 28, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS Helping Out The Little Guy
I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Helping Out The Little Guy
It is sort of going in the right direction. You are right in that the large initial investment would be there On 9/28/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: This solution, while a good idea, still requires an ARS server and licenses, which sounds counter to what he's asking for: What I am looking for is any suggestions on how this could company could proceed *without* having to shell out 30-40K for an *ARS server* and a few licenses. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy ** It really boils down to the resources they have on hands as far as Remedy Development skills are concerned. They could write a very ultra light incident/problem management application in a couple of months - maybe 3 months with minimum bells and whistles.. Another alternative would be to buy the AR System Server, and try to source the Helpdesk Express application that Remedy used to have on offer for FREE a few years ago. It was pretty good for all practical purposes for small businesses. Whether or not they still have that code on archive is a million dollar question.. but if you can get your hands on a CD that they used to give out as a promotional CD years ago, their answer would be to install that on AR Server version 4 and SQL database 6.5, and then upgrade the database to 2005 (I think they might need to do a phased upgrade by upgrading it to 7 first then 2000, then 2005). While upgrading the database make sure the Remedy services are shut down. Then upgrade the Remedy AR Server to version 7, and check if that application works - it should technically work.. There may be need to modify the application to give it a new look and feel which might be a months worth of work.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Friday, September 28, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Helping Out The Little Guy
This solution, while a good idea, still requires an ARS server and licenses, which sounds counter to what he's asking for: What I am looking for is any suggestions on how this could company could proceed *without* having to shell out 30-40K for an *ARS server* and a few licenses. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy ** It really boils down to the resources they have on hands as far as Remedy Development skills are concerned. They could write a very ultra light incident/problem management application in a couple of months - maybe 3 months with minimum bells and whistles.. Another alternative would be to buy the AR System Server, and try to source the Helpdesk Express application that Remedy used to have on offer for FREE a few years ago. It was pretty good for all practical purposes for small businesses. Whether or not they still have that code on archive is a million dollar question.. but if you can get your hands on a CD that they used to give out as a promotional CD years ago, their answer would be to install that on AR Server version 4 and SQL database 6.5, and then upgrade the database to 2005 (I think they might need to do a phased upgrade by upgrading it to 7 first then 2000, then 2005). While upgrading the database make sure the Remedy services are shut down. Then upgrade the Remedy AR Server to version 7, and check if that application works - it should technically work.. There may be need to modify the application to give it a new look and feel which might be a months worth of work.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Friday, September 28, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Helping Out The Little Guy
You really don't save a lot of money in software purchasing cost between ARS and Magic - what you save is consulting time/dollars in the implementation. so up-front costs are still there whether you choose an ARS or a Magic initial solution. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Scott Hammons [EMAIL PROTECTED]: I agree with what's been posted so far. I had the opportunity to work with Magic Version 8 for a customer and while it met some short term needs, it is not a flexible to work with from a administrator's perspective. What would be easy customizations to make in Remedy seemed to be a choir in Magic and you would have to bring down and restart the whole application for the simple changes to appear. If the customer wants a more stable, flexible solution that can grow with the business I would definitely follow some of the recommendations already made here. I don't think that there is an easy migration path from Magic to Remedy, nor in my humble opinion will there ever be. Just my .02. Hope this Helps. Scott Scott Hammons Scott Hammons Principal Consultant Tivoli Security Practice Advanced Integrated Solutions, Inc. [EMAIL PROTECTED] Cell: From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of James Van Sickle [EMAIL PROTECTED] Sent: Friday, September 28,:39 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy Frank BMC does advertise Magic as their more cost-effective, low-end application for small to medium-sized businesses not able or eager to make the large investment required with ARS. That being said, however, I would like to stress that it would be better in the long run if the company spends at least 30 to 40k now in order to get on a base ARS system, and develop a small customized app to fit their initial needs until they can move to ITSM. I have found that once a company decides to go with an application, even for a short term solution, that application tends to stay around for much longer than originally intended. Money gets allocated to other projects, priorities change, and so forth. IMO, I believe they would be much better off to bite the bullet now rather than fight months or years later to get into a product that could even be more expensive later than it is now. Case in point, another company I worked with in the past had a subsidiary that was not happy with their ticketing system they used for their call center. They asked our dev team to put together a proposal for implementing a Remedy system for their call center. I mapped out costs to implement the system in server hardware, app licensing, and time. I also factored in costs for integrating Remedy with their financial applications, and time to build a custom application for their analysts. In the end, they did not want to spend the money required to convert over and use Remedy instead of their current app that was not fulfilling their need. It has been well over a year since that decision. They are still with their old application, and they are still very much unhappy with it. (Embedded image moved to file: pic07619.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: [ARSLIST] ARS Helping Out The [EMAIL PROTECTED] Little Guy ORG 09/28/2007 09:54 AM Please respond to [EMAIL PROTECTED] RG Frank, My suggestions would be the following: 1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to upgrade to ARS.(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the upgrade features from Magic to ITSM Service Desk. (If such a thing exists.) 3) Fix the open sourced solution with the money they would have spent on ARS. I am sure there are consultants out there in the Open Sourced universe that would love to help with such an effort. It might be as simple as buying bigger hardware, or as complex as moving the project from MYSQL to Oracle/MSSQL. But that is my two cents. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love
Re: ARS Helping Out The Little Guy
I'm curious - what kind of a business are they? My reason for asking the above is I remember Remedy used to have a different licensing scheme for charities, sports (I think), educational, .org kind of organizations.. Pricing for these kind of institutions was way different from regular commercial prices.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 28, 2007 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy This solution, while a good idea, still requires an ARS server and licenses, which sounds counter to what he's asking for: What I am looking for is any suggestions on how this could company could proceed *without* having to shell out 30-40K for an *ARS server* and a few licenses. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy ** It really boils down to the resources they have on hands as far as Remedy Development skills are concerned. They could write a very ultra light incident/problem management application in a couple of months - maybe 3 months with minimum bells and whistles.. Another alternative would be to buy the AR System Server, and try to source the Helpdesk Express application that Remedy used to have on offer for FREE a few years ago. It was pretty good for all practical purposes for small businesses. Whether or not they still have that code on archive is a million dollar question.. but if you can get your hands on a CD that they used to give out as a promotional CD years ago, their answer would be to install that on AR Server version 4 and SQL database 6.5, and then upgrade the database to 2005 (I think they might need to do a phased upgrade by upgrading it to 7 first then 2000, then 2005). While upgrading the database make sure the Remedy services are shut down. Then upgrade the Remedy AR Server to version 7, and check if that application works - it should technically work.. There may be need to modify the application to give it a new look and feel which might be a months worth of work.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Friday, September 28, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.13.33/1034 - Release Date: 9/27/2007 5:00 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Helping Out The Little Guy
Well, here is my thought(s) about this topic... You are trying to push the cart down the road forgetting that there are horses in the barn. The question should be properly asked Which applicaiton properly meets our customer requirements, and matches the Investment ROI models available?... You make a statement of They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers - This is a perfect objective. Simply develop a Phased Implementation to control cost and achieve an appropriate ROI You mention the ticketing systme is Simple, start with Incident Management, as they become more mature, maybe you bolt in Service Level Management, as they start to adopt further ITIL processes, deploy Change Management, and possibly Asset Management and lastly (or maybe sooner) Service Request Management. I have seen deployments try for a big bang approach, which can be costly (application investment), difficult to deploy due to lacking processes (consulting investment), etc. Just remember that the Processes drive the tooling, and not the reverse, unless they are willing to adopt the processes of the tool-set. On the other hand, you can also push the thinking of ARSystem as MUCH MORE than just a ticketing system. Think of other areas of deployment options that you can integrate INTO the system in order to do a Value Add. (example: Active Directory interface, WebServices, Reporting, Asset Discovery, etc)... HTH On 9/28/07, Frank Caruso [EMAIL PROTECTED] wrote: ** It is sort of going in the right direction. You are right in that the large initial investment would be there On 9/28/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: This solution, while a good idea, still requires an ARS server and licenses, which sounds counter to what he's asking for: What I am looking for is any suggestions on how this could company could proceed *without* having to shell out 30-40K for an *ARS server* and a few licenses. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy ** It really boils down to the resources they have on hands as far as Remedy Development skills are concerned. They could write a very ultra light incident/problem management application in a couple of months - maybe 3 months with minimum bells and whistles.. Another alternative would be to buy the AR System Server, and try to source the Helpdesk Express application that Remedy used to have on offer for FREE a few years ago. It was pretty good for all practical purposes for small businesses. Whether or not they still have that code on archive is a million dollar question.. but if you can get your hands on a CD that they used to give out as a promotional CD years ago, their answer would be to install that on AR Server version 4 and SQL database 6.5, and then upgrade the database to 2005 (I think they might need to do a phased upgrade by upgrading it to 7 first then 2000, then 2005). While upgrading the database make sure the Remedy services are shut down. Then upgrade the Remedy AR Server to version 7, and check if that application works - it should technically work.. There may be need to modify the application to give it a new look and feel which might be a months worth of work.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Friday, September 28, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: ARS Helping Out The Little Guy
It really boils down to the resources they have on hands as far as Remedy Development skills are concerned. They could write a very ultra light incident/problem management application in a couple of months - maybe 3 months with minimum bells and whistles.. Another alternative would be to buy the AR System Server, and try to source the Helpdesk Express application that Remedy used to have on offer for FREE a few years ago. It was pretty good for all practical purposes for small businesses. Whether or not they still have that code on archive is a million dollar question.. but if you can get your hands on a CD that they used to give out as a promotional CD years ago, their answer would be to install that on AR Server version 4 and SQL database 6.5, and then upgrade the database to 2005 (I think they might need to do a phased upgrade by upgrading it to 7 first then 2000, then 2005). While upgrading the database make sure the Remedy services are shut down. Then upgrade the Remedy AR Server to version 7, and check if that application works - it should technically work.. There may be need to modify the application to give it a new look and feel which might be a months worth of work.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Friday, September 28, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.13.33/1034 - Release Date: 9/27/2007 5:00 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Helping Out The Little Guy
Frank BMC does advertise Magic as their more cost-effective, low-end application for small to medium-sized businesses not able or eager to make the large investment required with ARS. That being said, however, I would like to stress that it would be better in the long run if the company spends at least 30 to 40k now in order to get on a base ARS system, and develop a small customized app to fit their initial needs until they can move to ITSM. I have found that once a company decides to go with an application, even for a short term solution, that application tends to stay around for much longer than originally intended. Money gets allocated to other projects, priorities change, and so forth. IMO, I believe they would be much better off to bite the bullet now rather than fight months or years later to get into a product that could even be more expensive later than it is now. Case in point, another company I worked with in the past had a subsidiary that was not happy with their ticketing system they used for their call center. They asked our dev team to put together a proposal for implementing a Remedy system for their call center. I mapped out costs to implement the system in server hardware, app licensing, and time. I also factored in costs for integrating Remedy with their financial applications, and time to build a custom application for their analysts. In the end, they did not want to spend the money required to convert over and use Remedy instead of their current app that was not fulfilling their need. It has been well over a year since that decision. They are still with their old application, and they are still very much unhappy with it. (Embedded image moved to file: pic07619.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: [ARSLIST] ARS Helping Out The [EMAIL PROTECTED] Little Guy ORG 09/28/2007 09:54 AM Please respond to [EMAIL PROTECTED] RG Frank, My suggestions would be the following: 1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to upgrade to ARS.(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the upgrade features from Magic to ITSM Service Desk. (If such a thing exists.) 3) Fix the open sourced solution with the money they would have spent on ARS. I am sure there are consultants out there in the Open Sourced universe that would love to help with such an effort. It might be as simple as buying bigger hardware, or as complex as moving the project from MYSQL to Oracle/MSSQL. But that is my two cents. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/28/07, Frank Caruso [EMAIL PROTECTED] wrote: ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that
Re: ARS Helping Out The Little Guy
I agree with what's been posted so far. I had the opportunity to work with Magic Version 8 for a customer and while it met some short term needs, it is not a flexible to work with from a administrator's perspective. What would be easy customizations to make in Remedy seemed to be a choir in Magic and you would have to bring down and restart the whole application for the simple changes to appear. If the customer wants a more stable, flexible solution that can grow with the business I would definitely follow some of the recommendations already made here. I don't think that there is an easy migration path from Magic to Remedy, nor in my humble opinion will there ever be. Just my .02. Hope this Helps. Scott Scott Hammons Scott Hammons Principal Consultant Tivoli Security Practice Advanced Integrated Solutions, Inc. [EMAIL PROTECTED] Cell: (210) 831-8340 From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of James Van Sickle [EMAIL PROTECTED] Sent: Friday, September 28, 2007 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy Frank BMC does advertise Magic as their more cost-effective, low-end application for small to medium-sized businesses not able or eager to make the large investment required with ARS. That being said, however, I would like to stress that it would be better in the long run if the company spends at least 30 to 40k now in order to get on a base ARS system, and develop a small customized app to fit their initial needs until they can move to ITSM. I have found that once a company decides to go with an application, even for a short term solution, that application tends to stay around for much longer than originally intended. Money gets allocated to other projects, priorities change, and so forth. IMO, I believe they would be much better off to bite the bullet now rather than fight months or years later to get into a product that could even be more expensive later than it is now. Case in point, another company I worked with in the past had a subsidiary that was not happy with their ticketing system they used for their call center. They asked our dev team to put together a proposal for implementing a Remedy system for their call center. I mapped out costs to implement the system in server hardware, app licensing, and time. I also factored in costs for integrating Remedy with their financial applications, and time to build a custom application for their analysts. In the end, they did not want to spend the money required to convert over and use Remedy instead of their current app that was not fulfilling their need. It has been well over a year since that decision. They are still with their old application, and they are still very much unhappy with it. (Embedded image moved to file: pic07619.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: [ARSLIST] ARS Helping Out The [EMAIL PROTECTED] Little Guy ORG 09/28/2007 09:54 AM Please respond to [EMAIL PROTECTED] RG Frank, My suggestions would be the following: 1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to upgrade to ARS.(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the upgrade features from Magic to ITSM Service Desk. (If such a thing exists.) 3) Fix the open sourced solution with the money they would have spent on ARS. I am sure there are consultants out there in the Open Sourced universe that would love to help with such an effort. It might be as simple as buying bigger hardware, or as complex as moving the project from MYSQL to Oracle/MSSQL. But that is my two cents. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/28/07, Frank Caruso [EMAIL PROTECTED] wrote: ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products
