Re: 7.6.04 developer studio indexes? / add / remove / delete

[Atul Vohra]

Hi Ashish - 

That worked (thanks).

Question: What is the purpose of ssc (set session configuration)? 
--
# set session configuration 
ssc  

1961  

4  

1  

# set session configuration 
ssc  

1962  

4  

1  
-

Thanks 
Atul

-Original Message-
From: "Thakur, Ashish" [ashish_tha...@bmc.com]
Date: 04/06/2011 04:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete

Hi, 

You can convert objects into custom by using Driver "cofo" command.  

Server installation has this driver program under Program Files\BMC 
Software\ARSystem\Arserver\api\driver\driver.exe 

  
Java version of driver is also installed under \Program Files\BMC 
Software\ARSystem\Arserver\api\lib\JavaDriver.bat 

  
Launch this from command line, below are the commands to initialize and set 
configuration before cofo can be executed.  

#initialize driver 

init 

  
#login 

log 

  
  
#set port if required 

ssp 

  
# set session configuration 

ssc

1961  

4  

1  

  
# set session configuration 

ssc  

1962  

4  

1  

  
#convert object to custom  

cofo 

  

Hope this helps. 

Regards, 
Ashish Thakur 
BMC Software 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 

-Original Message- 
From: Misi Mladoniczky [mailto:m...@rrr.se]  
Sent: Tuesday, April 05, 2011 7:08 PM 
Subject: Re: 7.6.04 developer studio indexes? / add / remove / delete 

Hi, 

As others have testified, the BPCU may not be as flexible as we would like 
it to be. 

I have not tried it myself ... 

... but it is the only current way to get old things converted into the 
system as "custom". 

Best Regards - Misi, RRR AB, http://www.rrr.se 

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
* RRR|License - Not enough Remedy licenses? Save money by optimizing. 
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
Find these products, and many free tools and utilities, at http://rrr.se. 

> Guess I am still not clear on BPCU utility. 
> 
> "you may want to convert your form to a Custom-form with the BPCU 
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04 
> so the customizations are saved??? 
> 
> I am on 7.6.04 system and was provided a def file of all custom code built 
> in 7.1 and when I imported the def file it came in as 'unmodified'. Not 
> aware of a mechanism to convert these to custom (except the 'save as' 
> option). 
> 
> 
> -Original Message- 
> From: "Misi Mladoniczky" [m...@rrr.se] 
> Date: 04/05/2011 02:56 AM 
> To: arslist@ARSLIST.ORG 
> Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete 
> 
> Hi! 
> 
> Are you in Base Development or Best Practice Development? 
> 
> If in Best Practice, your form needs an overlay before you can modify the 
> form, or you may want to convert your form to a Custom-form with the BPCU 
> utility.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se 
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): 
> * RRR|License - Not enough Remedy licenses? Save money by optimizing. 
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
> Find these products, and many free tools and utilities, at http://rrr.se. 
> 
>> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I 
>> cannot delete add or even modify anything with indexes... 
>> Anyone Else.. all buttons are just grey and cannot be used.. I am logged 
>> in 
>> as Demo but no Go... 
>> Are we support to be doing indexes on the User tool now? or Web Tool? 
>> 
>> 
>> 
>> -- 
>> Patrick Zandi 
>>
>> ___
>>  
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" 
>> 
> 
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> 

Re: Enhancements to Developer Studio on ARS v8.1

[Pierson, Shawn]

While it doesn't address your question directly, I have to bring up that 8.1 
has a huge problem with Flashboards Variables.  Other things may load faster, 
but if you work with Flashboards you should be prepared to have at least two 
sessions of Developer Studio open.  Other than that, I really don't see a 
performance difference from 7.6.4.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar G Anandpara
Sent: Wednesday, August 28, 2013 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Enhancements to Developer Studio on ARS v8.1

Hi List,

As per the Online Documentum for ARS v8.1.0, i found a line saying "updates 
have been made to improve the performance of BMC Remedy Developer Studio during 
the following actions:
•Loading the object list of the active link guide •Expanding all panels in the 
workflow and guide editors •Switching between views •Selecting multiple fields 
on a form

Can I know what exact improvements have been made, I mean, how the performance 
has been improved?

Regards,
Sagar

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Re: Enhancements to Developer Studio on ARS v8.1

[Sagar G Anandpara]

Thanks Shawn for the reply.
With regards to the Similar Subject Line, I have one more similar doubt in the 
section Other Enhancements in v8.x-

The Documentum says "The Db-Case-Insensitive option in the ar.conf (ar.cfg) 
file was improved".

Again, the option was available with v7.6.04 as well, but would like to know 
what and how exactly its been improved.

Thanks,
Sagar

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Re: Enhancements to Developer Studio on ARS v8.1

[John Sundberg]

I think the option can now be:

Db-Case-Insensitive: true

or

Db-Case-Insensitive: TRUE


Good to see it made the list of enhancements.
Could you imagine if the Case-Insensitive option was case-sensitive.

Keep Calm - Remedy On.


-John



On Thu, Aug 29, 2013 at 7:10 AM, Sagar G Anandpara <
sagar_anandp...@infosys.com> wrote:

> Thanks Shawn for the reply.
> With regards to the Similar Subject Line, I have one more similar doubt in
> the section Other Enhancements in v8.x-
>
> The Documentum says "The Db-Case-Insensitive option in the ar.conf
> (ar.cfg) file was improved".
>
> Again, the option was available with v7.6.04 as well, but would like to
> know what and how exactly its been improved.
>
> Thanks,
> Sagar
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: Enhancements to Developer Studio on ARS v8.1

[Hullule, Kiran]

Yes there is a real enhancement, see this info:

Db-Case-Insensitive 1

Flag indicating whether to perform case-insensitive queries on Run If 
qualifications for active links, filters, and escalations. (For Oracle 
databases, ensure that this option matches the behavior of your Oracle database 
so that all queries are consistent.) Valid values:
* T - Performs case-insensitive search , By default, the AR System 
server creates regular indexes when you add an index to a form. To support 
case-insensitive searches on Oracle databases, functional indexes are required 
instead of regular indexes. To change the AR System server's default behavior 
for index creation, set the Db-Functional-Index parameter to T. Then, when a 
new index is added to a form, the AR System server creates a functional index 
for the form. This parameter helps to avoid performance degradation that can 
result from not using database indexes.
The Db-Functional-Index parameter is ignored if Db-Case-Insensitive is set to F 
or if it is absent from the ar.cfg file.
The Db-Case-Insensitive and Db-Functional-Index parameters handle new indexes. 
In the database (outside of the AR System server), you must manually convert 
any existing indexes to functional indexes. BMC provides an unsupported Oracle 
Functional Index Helper.bat utility to manage these existing indexes and to 
convert them from regular to functional indexes. You can find this unsupported 
utility in the ARServerInstallDirectory\Arserver\api\lib folder.
Due to known issue with Oracle, set cursor sharing to EXACT so that the query 
optimizer can use functional indexes for LIKE queries. For help, see your 
database administrator.

Note: While running the Oracle Functional Index Helper.bat utility for existing 
forms, you might see the following error:
Error message ERROR (552): The SQL database operation failed.; ORA-00942: table 
or view does not exist.
This occurs because indexes are not applicable on vendor, view, display-only, 
and join forms.
* F (the default) - Performs case-sensitive queries.
For optimal performance when using database indexes for case-insensitive 
searches on Oracle, ensure that:
* The Oracle client is at least version 11.2.
* The database administrator sets cursor sharing to EXACT for the 
functional indexes that Oracle Optimizer will use (otherwise, performance can 
be severely degraded due to full table scans).
Note: Depending on the volume of data, creating functional indexes may take a 
long time.


If anyone has question related to this feature please let me know.

Regards,
Kiran H

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 29, 2013 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

**
I think the option can now be:

Db-Case-Insensitive: true

or

Db-Case-Insensitive: TRUE


Good to see it made the list of enhancements.
Could you imagine if the Case-Insensitive option was case-sensitive.

Keep Calm - Remedy On.


-John


On Thu, Aug 29, 2013 at 7:10 AM, Sagar G Anandpara 
mailto:sagar_anandp...@infosys.com>> wrote:
Thanks Shawn for the reply.
With regards to the Similar Subject Line, I have one more similar doubt in the 
section Other Enhancements in v8.x-

The Documentum says "The Db-Case-Insensitive option in the ar.conf (ar.cfg) 
file was improved".

Again, the option was available with v7.6.04 as well, but would like to know 
what and how exactly its been improved.

Thanks,
Sagar

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org<http://www.arslist.org>
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--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I 
john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>
www.kineticdata.com<http://www.kineticdata.com/> I 
community.kineticdata.com<http://community.kineticdata.com/>


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Re: Enhancements to Developer Studio on ARS v8.1

[Terry Bootsma]

So this applies only to code (ie. as it says below, Active links, filters,
escalations).  Not end-user queries, correct?
 
Terry
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: August-29-13 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1


** 

Yes there is a real enhancement, see this info:

 


Db-Case-Insensitive 1

Flag indicating whether to perform case-insensitive queries on Run If
qualifications for active links, filters, and escalations. (For Oracle
databases, ensure that this option matches the behavior of your Oracle
database so that all queries are consistent.) Valid values:

. T - Performs case-insensitive search , By default, the AR System
server creates regular indexes when you add an index to a form. To support
case-insensitive searches on Oracle databases, functional indexes are
required instead of regular indexes. To change the AR System server's
default behavior for index creation, set the Db-Functional-Index parameter
to T. Then, when a new index is added to a form, the AR System server
creates a functional index for the form. This parameter helps to avoid
performance degradation that can result from not using database indexes.
The Db-Functional-Index parameter is ignored if Db-Case-Insensitive is set
to F or if it is absent from the ar.cfg file.
The Db-Case-Insensitive and Db-Functional-Index parameters handle new
indexes. In the database (outside of the AR System server), you must
manually convert any existing indexes to functional indexes. BMC provides an
unsupported Oracle Functional Index Helper.bat utility to manage these
existing indexes and to convert them from regular to functional indexes. You
can find this unsupported utility in the
ARServerInstallDirectory\Arserver\api\lib folder.
Due to known issue with Oracle, set cursor sharing to EXACT so that the
query optimizer can use functional indexes for LIKE queries. For help, see
your database administrator. 

Note: While running the Oracle Functional Index Helper.bat utility for
existing forms, you might see the following error: 
Error message ERROR (552): The SQL database operation failed.; ORA-00942:
table or view does not exist. 
This occurs because indexes are not applicable on vendor, view,
display-only, and join forms.

. F (the default) - Performs case-sensitive queries.

For optimal performance when using database indexes for case-insensitive
searches on Oracle, ensure that:

. The Oracle client is at least version 11.2.

. The database administrator sets cursor sharing to EXACT for the
functional indexes that Oracle Optimizer will use (otherwise, performance
can be severely degraded due to full table scans).

Note: Depending on the volume of data, creating functional indexes may take
a long time.

 

If anyone has question related to this feature please let me know.

 

Regards,

Kiran H

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 29, 2013 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

 

** 

I think the option can now be:

 

Db-Case-Insensitive: true

 

or

 

Db-Case-Insensitive: TRUE

 

 

Good to see it made the list of enhancements.

Could you imagine if the Case-Insensitive option was case-sensitive.

 

Keep Calm - Remedy On.

 

 

-John

 

 

On Thu, Aug 29, 2013 at 7:10 AM, Sagar G Anandpara
 wrote:

Thanks Shawn for the reply.
With regards to the Similar Subject Line, I have one more similar doubt in
the section Other Enhancements in v8.x-

The Documentum says "The Db-Case-Insensitive option in the ar.conf (ar.cfg)
file was improved".

Again, the option was available with v7.6.04 as well, but would like to know
what and how exactly its been improved.

Thanks,
Sagar


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"





 

-- 

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."

 

651-556-0930 I john.sundb...@kineticdata.com 

 <http://www.kineticdata.com/> www.kineticdata.com I
<http://community.kineticdata.com/> community.kineticdata.com 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Enhancements to Developer Studio on ARS v8.1

[Hullule, Kiran]

Not sure what do you mean by end users , however end users too access the 
application and their activities triggers Active Link, filter or escalations 
execution. So yes this is applicable to end users too.
Also this is applicable to all type of forms except vendor, view, display-only, 
and join type of forms.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Thursday, August 29, 2013 7:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

**
So this applies only to code (ie. as it says below, Active links, filters, 
escalations).  Not end-user queries, correct?

Terry



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: August-29-13 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1
**
Yes there is a real enhancement, see this info:

Db-Case-Insensitive 1

Flag indicating whether to perform case-insensitive queries on Run If 
qualifications for active links, filters, and escalations. (For Oracle 
databases, ensure that this option matches the behavior of your Oracle database 
so that all queries are consistent.) Valid values:
1.T - Performs case-insensitive search , By default, the AR System server 
creates regular indexes when you add an index to a form. To support 
case-insensitive searches on Oracle databases, functional indexes are required 
instead of regular indexes. To change the AR System server's default behavior 
for index creation, set the Db-Functional-Index parameter to T. Then, when a 
new index is added to a form, the AR System server creates a functional index 
for the form. This parameter helps to avoid performance degradation that can 
result from not using database indexes.
The Db-Functional-Index parameter is ignored if Db-Case-Insensitive is set to F 
or if it is absent from the ar.cfg file.
The Db-Case-Insensitive and Db-Functional-Index parameters handle new indexes. 
In the database (outside of the AR System server), you must manually convert 
any existing indexes to functional indexes. BMC provides an unsupported Oracle 
Functional Index Helper.bat utility to manage these existing indexes and to 
convert them from regular to functional indexes. You can find this unsupported 
utility in the ARServerInstallDirectory\Arserver\api\lib folder.
Due to known issue with Oracle, set cursor sharing to EXACT so that the query 
optimizer can use functional indexes for LIKE queries. For help, see your 
database administrator.

Note: While running the Oracle Functional Index Helper.bat utility for existing 
forms, you might see the following error:
Error message ERROR (552): The SQL database operation failed.; ORA-00942: table 
or view does not exist.
This occurs because indexes are not applicable on vendor, view, display-only, 
and join forms.
2.F (the default) - Performs case-sensitive queries.
For optimal performance when using database indexes for case-insensitive 
searches on Oracle, ensure that:
1.The Oracle client is at least version 11.2.
2.The database administrator sets cursor sharing to EXACT for the 
functional indexes that Oracle Optimizer will use (otherwise, performance can 
be severely degraded due to full table scans).
Note: Depending on the volume of data, creating functional indexes may take a 
long time.


If anyone has question related to this feature please let me know.

Regards,
Kiran H

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 29, 2013 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

**
I think the option can now be:

Db-Case-Insensitive: true

or

Db-Case-Insensitive: TRUE


Good to see it made the list of enhancements.
Could you imagine if the Case-Insensitive option was case-sensitive.

Keep Calm - Remedy On.


-John


On Thu, Aug 29, 2013 at 7:10 AM, Sagar G Anandpara 
mailto:sagar_anandp...@infosys.com>> wrote:
Thanks Shawn for the reply.
With regards to the Similar Subject Line, I have one more similar doubt in the 
section Other Enhancements in v8.x-

The Documentum says "The Db-Case-Insensitive option in the ar.conf (ar.cfg) 
file was improved".

Again, the option was available with v7.6.04 as well, but would like to know 
what and how exactly its been improved.

Thanks,
Sagar

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org<http://www.arslist.org>
"Where the Answers Are, and have been for 20 years"



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I 
john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>
www.kineticdata.com<http://www.kineticdata.com/> I 
community.kineticdata.co

Re: Enhancements to Developer Studio on ARS v8.1

[Terry Bootsma]

Kiran
 
What I meant by end-users, is users doing manual querying.  Example, opening
the HPD:HelpDesk for via the web and doing queries either via QBE or via the
query bar.  Yes, users actions can trigger active links and filters (not so
much escalations), but I was more interested in whether this would solve the
"case-insensitivity" issue that has been around for a while, especially when
it comes to Oracle.  While it does address the issue of case insensitivity
within the qualifications of active links/filters/escalations (ie. 'Long
Description' = "Test" and 'Long Description' = "test" should resolve to the
same answer, which is a good thing), there is still the nagging issue and
the benefit of true database case insensitivity in Oracle.
 
Terry
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: August-29-13 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1


** 

Not sure what do you mean by end users , however end users too access the
application and their activities triggers Active Link, filter or escalations
execution. So yes this is applicable to end users too. 

Also this is applicable to all type of forms except vendor, view,
display-only, and join type of forms.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Thursday, August 29, 2013 7:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

 

** 

So this applies only to code (ie. as it says below, Active links, filters,
escalations).  Not end-user queries, correct?

 

Terry

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: August-29-13 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

** 

Yes there is a real enhancement, see this info:

 


Db-Case-Insensitive 1

Flag indicating whether to perform case-insensitive queries on Run If
qualifications for active links, filters, and escalations. (For Oracle
databases, ensure that this option matches the behavior of your Oracle
database so that all queries are consistent.) Valid values:

1.T - Performs case-insensitive search , By default, the AR System
server creates regular indexes when you add an index to a form. To support
case-insensitive searches on Oracle databases, functional indexes are
required instead of regular indexes. To change the AR System server's
default behavior for index creation, set the Db-Functional-Index parameter
to T. Then, when a new index is added to a form, the AR System server
creates a functional index for the form. This parameter helps to avoid
performance degradation that can result from not using database indexes.
The Db-Functional-Index parameter is ignored if Db-Case-Insensitive is set
to F or if it is absent from the ar.cfg file.
The Db-Case-Insensitive and Db-Functional-Index parameters handle new
indexes. In the database (outside of the AR System server), you must
manually convert any existing indexes to functional indexes. BMC provides an
unsupported Oracle Functional Index Helper.bat utility to manage these
existing indexes and to convert them from regular to functional indexes. You
can find this unsupported utility in the
ARServerInstallDirectory\Arserver\api\lib folder.
Due to known issue with Oracle, set cursor sharing to EXACT so that the
query optimizer can use functional indexes for LIKE queries. For help, see
your database administrator. 

Note: While running the Oracle Functional Index Helper.bat utility for
existing forms, you might see the following error: 
Error message ERROR (552): The SQL database operation failed.; ORA-00942:
table or view does not exist. 
This occurs because indexes are not applicable on vendor, view,
display-only, and join forms.

2.F (the default) - Performs case-sensitive queries.

For optimal performance when using database indexes for case-insensitive
searches on Oracle, ensure that:

1.The Oracle client is at least version 11.2.

2.The database administrator sets cursor sharing to EXACT for the
functional indexes that Oracle Optimizer will use (otherwise, performance
can be severely degraded due to full table scans).

Note: Depending on the volume of data, creating functional indexes may take
a long time.

 

If anyone has question related to this feature please let me know.

 

Regards,

Kiran H

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 29, 2013 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

 

** 

I think the option can now be:

 

Db-Case-Insensitive: true

 

or

 

Db-Case-Insensitive: TRUE

 

 

Good to see it made the list of enhancements.

Could you im

Re: Enhancements to Developer Studio on ARS v8.1

[Sagar G Anandpara]

Hi Kiran,

What you gave as a real enhancement (in the Tabular form), was there in v7.6.04 
as well, so only I had made the post.
What John is telling makes sense but is that the only improvement John? or any 
more things been improved, and if so, how do they too help?

Also, I too would like to know Terry's doubt, what if in Advance Search I enter 
'Field1' = "SAGAR" instead of 'Field1' = "sagar" (or say 'Field1' = "Sagar")? 
Would they give same results or will fail and will return a message saying NO 
MATCHING RECORDS FOUND?

Regards,
Sagar

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Re: Enhancements to Developer Studio on ARS v8.1

[Hullule, Kiran]

'Field1' = "SAGAR" instead of 'Field1' = "sagar" (or say 'Field1' = "Sagar")? 
Would they give same results or will fail and will return a message saying NO 
MATCHING RECORDS FOUND?

ANS >> Having Case-Insensitive search enabled. The above search will give you 
result of all matching records 'sagar' irrespective of a case.

e.g.
Sagar
SAGAR
SaGaR
sagar
saGaR

etc.

this search wont fail.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar G Anandpara
Sent: Friday, August 30, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

Hi Kiran,

What you gave as a real enhancement (in the Tabular form), was there in v7.6.04 
as well, so only I had made the post.
What John is telling makes sense but is that the only improvement John? or any 
more things been improved, and if so, how do they too help?

Also, I too would like to know Terry's doubt, what if in Advance Search I enter 
'Field1' = "SAGAR" instead of 'Field1' = "sagar" (or say 'Field1' = "Sagar")? 
Would they give same results or will fail and will return a message saying NO 
MATCHING RECORDS FOUND?

Regards,
Sagar

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Re: Enhancements to Developer Studio on ARS v8.1

[Mueller, Doug]

Case-sensitivity (or CASE-sensitivity OR Case-SeNsItIvItY) is a topic of much
discussion over the years and there are many different topics over time.

Since 1991, Sybase has supported case-sensitivity at the DB level
Since its initial release, MS SQL has supported case-sensitivity at the DB level

Since probably 2000, filters and active links in the windows clients have 
correctly
obeyed the DB-case sensitivity rules and all behavior of them have had the
qualifiers here matching the DB case sensitivity setting.

The web client was found to be not obeying in active links the DB case 
sensitivity
setting and that was corrected in about the 7.5 or maybe 7.6 release (this is 
the
best I can remember which version).

Now, we come to Oracle.

This database did not support case-sensitivity for many years.  There were all
kinds of attempts and partial implementations of this.  This included the idea 
of
functional indexes and special handling and the requirement to do special
operations and even then, it only worked under some conditions (in = and < and >
but not for LIKE).

Finally, there is full case-insensitivity support with Oracle and the 8.1 
release
of the AR System has support for it.  It requires special index builds (which 
the
system does for you).  It requires that you set cursor sharing to EXACT which
requires that you give lots of memory to the DB to compensate for the fact that
this is not the best cursor sharing for the AR System in general.  But, it does
work for all operations and provides complete case-insensitivity for Oracle.

So, all aspects of the system everywhere -- from DB operations to server side
workflow to client side workflow -- are all correctly obeying the case-sensitive
or case-insensitive setting of the DB.  And, Sybase, MS SQL, and Oracle all 
support
both a case-sensitive or case-insensitive mode for operation.


And, to be clear, when working case-insensitive -- CAT, cat, Cat, CAt, CaT, and 
any
other permutation of upper and lower case letters in the search criteria will 
match
any permutation of upper and lower case letters for the same characters in the
data.  And, it will work across languages and with all character sets -- 
including
Unicode.


I hope this helps clarify this issue.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar G Anandpara
Sent: Thursday, August 29, 2013 10:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancements to Developer Studio on ARS v8.1

Hi Kiran,

What you gave as a real enhancement (in the Tabular form), was there in v7.6.04 
as well, so only I had made the post.
What John is telling makes sense but is that the only improvement John? or any 
more things been improved, and if so, how do they too help?

Also, I too would like to know Terry's doubt, what if in Advance Search I enter 
'Field1' = "SAGAR" instead of 'Field1' = "sagar" (or say 'Field1' = "Sagar")? 
Would they give same results or will fail and will return a message saying NO 
MATCHING RECORDS FOUND?

Regards,
Sagar

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Re: Enhancements to Developer Studio on ARS v8.1

[Sagar G Anandpara]

Thank you very much Doug for the detailed description of Case Sensitivity 
setting and the results accordingly, its surely helpful.

I also found a note related and supporting what you said (that this setting is 
supported now with Oracle DB too) while referring Pg.361, Config Guide, ARS 
v7.6.04 
but 
just found a CONFLICTING sentence while referring Older Version Config Guides.

In Conifig Guide of v7.6.04 (Page 361), it says below- 
Note: AR System cannot detect case-sensitivity for Oracle databases, so to make 
sure that server and client queries (such as Run If qualifications) are 
consistent, set this option to F.

Whereas

In Config Guide of v7.0 (Page 313) and also Config Guide of v7.1 (Page 259) it 
says as below -
Oracle Only. Enables certain case-insensitivity functionality within Oracle 
database. Requires you to restart the AR System server.

So, does that mean, earlier the setting was supported only on Oracle (though I 
am not sure when did ORACLE introduce that feature at DB Level) but then they 
removed support for Oracle (While started supporting other DBs) and now with 
v8.1, we can say, its supported for all the DBs..??

Thanks,
Sagar

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Re: Regarding installation of BMC Remedy Developer Studio

[kanhu mohapatra]

Hi Neha,

You have to go to the BMC Product Download site for downloading the BMC
Remedy AR System suite. Before Installing the ARServer you need to install
jdk 1.6 or above followed by Any database server (MS SQL
Server,Oracle,DB2,Sybase) then arserver,the suite includes arsystem server
along with all the components that comes with the package and Developer
studio is on of the component. There are 3 Default license comes with the
installation suite. the default user is "Demo" with no passowrd. You can
give password during intallation. And to be able to buy license it cost you
in lacks,hence you need your sales team to contact BMC for license.

Regards,
Sanjay

On Mon, Nov 19, 2012 at 12:03 PM, Neha Khandelwal  wrote:

> Hi,
>
> I am new to BMC Remedy Developer Studio tool.
> Can someone please assist me as to how to get BMC Remedy Developer Studio
> tool?
> What are the prerequisite to install and configure BMC Remedy developer
> Studio tool?
> What are the license requirementa nd its cost?
>
> Thanks in advance...
>
> Regards
> Neha
>
>
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Re: Regarding installation of BMC Remedy Developer Studio

[Neha Khandelwal]

Hi,

Thanks for providing your assistance.
I have fewer more doubts.

For my project, requirement is to work on ITSM 7.6. Client will provide access 
to everything, except BMC Developer studio tool. So this tool we need to get on 
our own.

So is it possible to just get Developer Studio tool? Also while downloading 
this tool, Support ID is being asked, which is also not shared by client?

In keeping above constraints in mind, can you please suggest me now how to get 
BMC Remedy Developer Studio tool?

Regards
Neha

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Re: Regarding installation of BMC Remedy Developer Studio

[dan]

Perhaps the client thinks that you can accomplish what is needed without the 
Developer Studio?

Since you don't seem to know what the Developer Studio is, nor encountered a 
need for a Support ID before,
you certainly shouldn't be using it on an ITSM System. Nor should your client 
have hired you to do so.
Could explain why they will not give you access to the tool or their Support ID.

I certainly hope no one on the list helps you obtain a copy.

Having read what I just wrote I realized it is the harshest I have been in 20 
years about this sort of thing,
but, after rereading the previous two posts, it still seems correct and 
appropriate.

Daniel
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: November 19, 2012 2:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding installation of BMC Remedy Developer Studio

Hi,

Thanks for providing your assistance.
I have fewer more doubts.

For my project, requirement is to work on ITSM 7.6. Client will provide access 
to everything, except BMC Developer studio tool. So this tool we need to get on 
our own.

So is it possible to just get Developer Studio tool? Also while downloading 
this tool, Support ID is being asked, which is also not shared by client?

In keeping above constraints in mind, can you please suggest me now how to get 
BMC Remedy Developer Studio tool?

Regards
Neha

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Re: Regarding installation of BMC Remedy Developer Studio

[Sanford, Claire]

I think the BMC Remedy Developer Studio tool costs about $20K minimum.  It come 
with a Remedy Application license and a Support ID.  Check with your BMC 
Salesman Executive Representative,  He/she can assist you.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Monday, November 19, 2012 12:33 AM
To: arslist@ARSLIST.ORG
Subject: Regarding installation of BMC Remedy Developer Studio

Hi,

I am new to BMC Remedy Developer Studio tool. 
Can someone please assist me as to how to get BMC Remedy Developer Studio tool?
What are the prerequisite to install and configure BMC Remedy developer Studio 
tool?
What are the license requirementa nd its cost?

Thanks in advance...

Regards
Neha

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Re: Regarding installation of BMC Remedy Developer Studio

[Easter, David]

Remedy Developer Studio is not a product sold separately from AR System.  

You cannot purchase just Developer Studio.  Developer Studio is a component 
that comes as part of a BMC Remedy AR System purchase.

It does not "come with a Remedy Application license".  Not exactly sure what 
was meant by that, but no BMC Remedy application licenses or BMC Remedy 
application user licenses come with BMC Remedy AR System.  


-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, November 19, 2012 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding installation of BMC Remedy Developer Studio

I think the BMC Remedy Developer Studio tool costs about $20K minimum.  It come 
with a Remedy Application license and a Support ID.  Check with your BMC 
Salesman Executive Representative,  He/she can assist you.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Monday, November 19, 2012 12:33 AM
To: arslist@ARSLIST.ORG
Subject: Regarding installation of BMC Remedy Developer Studio

Hi,

I am new to BMC Remedy Developer Studio tool. 
Can someone please assist me as to how to get BMC Remedy Developer Studio tool?
What are the prerequisite to install and configure BMC Remedy developer Studio 
tool?
What are the license requirementa nd its cost?

Thanks in advance...

Regards
Neha

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Re: Regarding installation of BMC Remedy Developer Studio

[Sanford, Claire]

It was more sarcasm than anything.  You can't get or shouldn't get Developer 
Studio unless you already own Remedy and or have a support ID or have purchased 
the application or your client or company has given you access.  I should have 
turned on the Sarcasm modifier! 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, November 19, 2012 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding installation of BMC Remedy Developer Studio

Remedy Developer Studio is not a product sold separately from AR System.  

You cannot purchase just Developer Studio.  Developer Studio is a component 
that comes as part of a BMC Remedy AR System purchase.

It does not "come with a Remedy Application license".  Not exactly sure what 
was meant by that, but no BMC Remedy application licenses or BMC Remedy 
application user licenses come with BMC Remedy AR System.  


-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, November 19, 2012 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding installation of BMC Remedy Developer Studio

[Sarcasm|ON] I think the BMC Remedy Developer Studio tool costs about $20K 
minimum.  It come with a Remedy Application license and a Support ID.  Check 
with your BMC Salesman Executive Representative,  He/she can assist you. 
[Sarcasm|OFF]

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Monday, November 19, 2012 12:33 AM
To: arslist@ARSLIST.ORG
Subject: Regarding installation of BMC Remedy Developer Studio

Hi,

I am new to BMC Remedy Developer Studio tool. 
Can someone please assist me as to how to get BMC Remedy Developer Studio tool?
What are the prerequisite to install and configure BMC Remedy developer Studio 
tool?
What are the license requirementa nd its cost?

Thanks in advance...

Regards
Neha

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New Idea posted in BMC Communities - Developer Studio

[Sanford, Claire]

https://communities.bmc.com/communities/ideas/1604

I have posted an idea...  In Developer Studio, add a column that shows who last 
modified a piece of workflow.

In my old environment I was the only developer and it didn't matter.  Now that 
there are 3 consultants and two other people doing development work, it would 
be very handy!



ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org







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Re: Can't login from UI, but developer studio

[LJ LongWing]

It sounds like it could be a Threading situation?

Dev Studio connects on RPC 390600you could try configuring your UI to
connect on that port as wellif it can, that might indicate that the
threads that handle the standard connections are busy with other work.

On Fri, May 29, 2015 at 10:52 AM, Remedy_NB  wrote:

> I can login to developer studio. But when I try to login from the frontend
> UI, it is just keep spinning and not going anywhere.
> Anyone have a clue what it is happening.
>
>
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Re: Can't login from UI, but developer studio

[Jason Miller]

We have also experienced this on our ITSM systems. It usually seems to be a
plugin misbehaving. My quick and very dirty fix (usually for non-prod) is
to issue:

taskkill /S  /IM java.exe

On Windows that remotely kills the Java plugins on the server (they will
automatically restart) which usually frees up the system to allow logins.
NOTE: It also kills any other Java process on the server. This is a
heavy-handed solution like killing a fly with an RPG but it works when
needed. If it continues to happen you should find the root cause and tune
the system to help alleviate the contention.

Jason

On Fri, May 29, 2015 at 10:04 AM, LJ LongWing  wrote:

> **
> It sounds like it could be a Threading situation?
>
> Dev Studio connects on RPC 390600you could try configuring your UI to
> connect on that port as wellif it can, that might indicate that the
> threads that handle the standard connections are busy with other work.
>
> On Fri, May 29, 2015 at 10:52 AM, Remedy_NB  wrote:
>
>> I can login to developer studio. But when I try to login from the
>> frontend UI, it is just keep spinning and not going anywhere.
>> Anyone have a clue what it is happening.
>>
>>
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Re: Can't login from UI, but developer studio

[LJ LongWing]

and in 9.x, also kills the Remedy server :)

On Fri, May 29, 2015 at 11:43 AM, Jason Miller 
wrote:

> **
> We have also experienced this on our ITSM systems. It usually seems to be
> a plugin misbehaving. My quick and very dirty fix (usually for non-prod) is
> to issue:
>
> taskkill /S  /IM java.exe
>
> On Windows that remotely kills the Java plugins on the server (they will
> automatically restart) which usually frees up the system to allow logins.
> NOTE: It also kills any other Java process on the server. This is a
> heavy-handed solution like killing a fly with an RPG but it works when
> needed. If it continues to happen you should find the root cause and tune
> the system to help alleviate the contention.
>
> Jason
>
> On Fri, May 29, 2015 at 10:04 AM, LJ LongWing 
> wrote:
>
>> **
>> It sounds like it could be a Threading situation?
>>
>> Dev Studio connects on RPC 390600you could try configuring your UI to
>> connect on that port as wellif it can, that might indicate that the
>> threads that handle the standard connections are busy with other work.
>>
>> On Fri, May 29, 2015 at 10:52 AM, Remedy_NB  wrote:
>>
>>> I can login to developer studio. But when I try to login from the
>>> frontend UI, it is just keep spinning and not going anywhere.
>>> Anyone have a clue what it is happening.
>>>
>>>
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>
>
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Re: Can't login from UI, but developer studio

[Jason Miller]

But it restarts ;-P

On Fri, May 29, 2015 at 10:44 AM, LJ LongWing  wrote:

> **
> and in 9.x, also kills the Remedy server :)
>
> On Fri, May 29, 2015 at 11:43 AM, Jason Miller 
> wrote:
>
>> **
>> We have also experienced this on our ITSM systems. It usually seems to be
>> a plugin misbehaving. My quick and very dirty fix (usually for non-prod) is
>> to issue:
>>
>> taskkill /S  /IM java.exe
>>
>> On Windows that remotely kills the Java plugins on the server (they will
>> automatically restart) which usually frees up the system to allow logins.
>> NOTE: It also kills any other Java process on the server. This is a
>> heavy-handed solution like killing a fly with an RPG but it works when
>> needed. If it continues to happen you should find the root cause and tune
>> the system to help alleviate the contention.
>>
>> Jason
>>
>> On Fri, May 29, 2015 at 10:04 AM, LJ LongWing 
>> wrote:
>>
>>> **
>>> It sounds like it could be a Threading situation?
>>>
>>> Dev Studio connects on RPC 390600you could try configuring your UI
>>> to connect on that port as wellif it can, that might indicate that the
>>> threads that handle the standard connections are busy with other work.
>>>
>>> On Fri, May 29, 2015 at 10:52 AM, Remedy_NB  wrote:
>>>
>>>> I can login to developer studio. But when I try to login from the
>>>> frontend UI, it is just keep spinning and not going anywhere.
>>>> Anyone have a clue what it is happening.
>>>>
>>>>
>>>> ___
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>>>
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>>
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>
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How to save my workspace in developer studio?

[Mark Milke]

Hi Listers,

after opening and aligning all my stuff in developer studio I'd like
to save it and be able restore, so I don't have to do it again.

Is it possible and if yes, then how?


Mark

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Re: Flashboards: Order by date in Developer Studio

[David Durling]

Alberto,

Sorry if I'm misunderstanding, but it sounds like you need to find 
whatever FB: form in dev studio you want to sort by date, open it up, 
and under Form > Form Properties specify the sort order (and maybe 
specify what fields you want in the results list so you can see the 
dates there, too).  I would think the entries would be sorted 
chronologically by default, anyway.


David

On 1/21/2011 5:43 AM, Alberto Mel. wrote:

**
Hi all!,
I'm trying to order Flashboards in Developer Studio by date range, but I
can't find the columns with this value (in forms, or filters/a.links is
it possible) but in Flasboars nothing to do.
I'm searching in developer preferences but I can't find something about
that.
Anybody know how to show (if any) this column?.
Thank you very much in advance.
Alberto
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_



--
David Durling706-542-0223
Enterprise IT Servicesdurl...@uga.edu
University of Georgia

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Re: Flashboards: Order by date in Developer Studio

[Alberto Mel.]

Thank you very much

2011/1/24 David Durling 

> Alberto,
>
> Sorry if I'm misunderstanding, but it sounds like you need to find whatever
> FB: form in dev studio you want to sort by date, open it up, and under Form
> > Form Properties specify the sort order (and maybe specify what fields you
> want in the results list so you can see the dates there, too).  I would
> think the entries would be sorted chronologically by default, anyway.
>
> David
>
> On 1/21/2011 5:43 AM, Alberto Mel. wrote:
>
>> **
>>
>> Hi all!,
>> I'm trying to order Flashboards in Developer Studio by date range, but I
>> can't find the columns with this value (in forms, or filters/a.links is
>> it possible) but in Flasboars nothing to do.
>> I'm searching in developer preferences but I can't find something about
>> that.
>> Anybody know how to show (if any) this column?.
>> Thank you very much in advance.
>> Alberto
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
> --
> David Durling706-542-0223
> Enterprise IT Servicesdurl...@uga.edu
> University of Georgia
>
>
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Re: AW: workflow objects hiding in Developer Studio

[Ars Lister]

Hi John,

Though I have not encountered this problem, I have found that the DB 
names for the forms are not always the same between the versions despite the 
display names.  You may want to check if there is a difference in 
spacing/underscore/etc. on the backend for the particular form/object to which 
you expect your workflow to be aligned.  If there is a difference, that would 
explain why it needs to be set to the new value.  Also, if it turns out that is 
the case, you should be able to fix all of your workflow with a few SQL 
statements to the db.  


Hope that helps...

KP




From: "Roehr, Mario" 
To: arslist@ARSLIST.ORG
Sent: Fri, February 11, 2011 10:04:56 AM
Subject: AW: workflow objects hiding in Developer Studio

** 
Hi John,
 
in Developer Studio select Window -> Preferences from the Menu bar the navigate 
to ‘Object List View’ and select ‘Filters’. Activate the radio button ‘Basic 
Columns’ and confirm with the OK  button.
 
Now try to reopen the Filters.
 
A list of Filters should be displayed with the Name Column.
That’s only a workaround, not displaying pretty much information in the Filters 
list but maybe this could help a little bit.
 
Best regards,
Mario

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Re: AW: workflow objects hiding in Developer Studio

[LJ LongWing]

KP,

Your assistance in the SQL that you suggest would be appreciated to help me 
find out how extensive my problem is.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Friday, February 11, 2011 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: AW: workflow objects hiding in Developer Studio

 

** 

Hi John,

 

Though I have not encountered this problem, I have found that the DB names for 
the forms are not always the same between the versions despite the display 
names.  You may want to check if there is a difference in 
spacing/underscore/etc. on the backend for the particular form/object to which 
you expect your workflow to be aligned.  If there is a difference, that would 
explain why it needs to be set to the new value.  Also, if it turns out that is 
the case, you should be able to fix all of your workflow with a few SQL 
statements to the db.  

Hope that helps...

 

KP

 

  _  

From: "Roehr, Mario" 
To: arslist@ARSLIST.ORG
Sent: Fri, February 11, 2011 10:04:56 AM
Subject: AW: workflow objects hiding in Developer Studio

** 

Hi John,

 

in Developer Studio select Window -> Preferences from the Menu bar the navigate 
to ‘Object List View’ and select ‘Filters’. Activate the radio button ‘Basic 
Columns’ and confirm with the OK  button.

 

Now try to reopen the Filters.

 

A list of Filters should be displayed with the Name Column.

That’s only a workaround, not displaying pretty much information in the Filters 
list but maybe this could help a little bit.

 

Best regards,

Mario


---
Computacenter AG & Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096)
Vertretungsberechtigte Gesellschafter:
Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384)
Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg 
Freitag, Frank Kottmann, Reiner Louis
Aufsichtsrat: Michael Norris (Vorsitzender)
Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284)
Geschäftsführer: Ulrich Irnich
Visit us on the Internet: http://www.computacenter.de
Visit our Online-Shop: https://shop.computacenter.de

This email is confidential. If you are not the intended recipient, you must not 
disclose or use the information contained in it. If you have received this mail 
in error, please tell us immediately by return email and delete the document.
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Re: Developer Studio issue - auto grouping of qualification criteria

[Scott Parrish]

I'm with you Guillaume. I have very few complaints about the Developer Studio, 
but this is certainly one of them.


Scott Parrish

IT Prophets

(770) 653-5203

www.itprophets.com


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria


DevStudio is a great revolutionary tool compared to the good ol' Admin tool, 
but there is something that the Admin Tool is better at, by not doing it: the 
automatic grouping of qualification statements. Let me explain. When setting a 
qualification, whether for an active link , filter or table field 
qualification, or any qualification, DevStudio "over" groups the statements to 
the point where it is harder to see what it is.

So for instance in the Admin tool, you can have this qualification:

(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$) AND 
('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

In DevStudio, this becomes:

'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' != $NULL$)) 
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Notice the extra brackets.

This qualification is very simple, but as you can see it is more difficult to 
figure it out in DevStudio than the  Admin tool because of the extra brackets. 
With complex qualifications, this becomes a real annoyance that really gets in 
the way of the developer, specially because the auto-grouping is done even 
before saving the active link, filter, table field, etc. This problem is 
magnified when dealing with the ITSM workflow, to the point that I find myself 
copying and pasting qualifications in Notepad to strip the extra brackets to be 
able to understand the qualification this is not good.

This problem really needs to be fixed, or at least provide the end user with 
the option to turn this "feature" on or off. IMO, it should be off, so 
DevStudio behaves the same way As the Admin tool by default. So far it seems 
there is no option to turn this off, but if somebody knows a way, please let us 
know

Guillaume


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Re: Developer Studio issue - auto grouping of qualification criteria

[Tommy Morris]

Has anyone raised the issue with BMC? 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, October 29, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria

 

** 

I'm with you Guillaume. I have very few complaints about the Developer
Studio, but this is certainly one of them.

 

Scott Parrish

IT Prophets

(770) 653-5203

www.itprophets.com

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification
criteria

 

DevStudio is a great revolutionary tool compared to the good ol' Admin
tool, but there is something that the Admin Tool is better at, by not
doing it: the automatic grouping of qualification statements. Let me
explain. When setting a qualification, whether for an active link ,
filter or table field qualification, or any qualification, DevStudio
"over" groups the statements to the point where it is harder to see what
it is.

So for instance in the Admin tool, you can have this qualification:

(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
$NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

In DevStudio, this becomes:

'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Notice the extra brackets.

This qualification is very simple, but as you can see it is more
difficult to figure it out in DevStudio than the  Admin tool because of
the extra brackets. With complex qualifications, this becomes a real
annoyance that really gets in the way of the developer, specially
because the auto-grouping is done even before saving the active link,
filter, table field, etc. This problem is magnified when dealing with
the ITSM workflow, to the point that I find myself copying and pasting
qualifications in Notepad to strip the extra brackets to be able to
understand the qualification this is not good.

This problem really needs to be fixed, or at least provide the end user
with the option to turn this "feature" on or off. IMO, it should be off,
so DevStudio behaves the same way As the Admin tool by default. So far
it seems there is no option to turn this off, but if somebody knows a
way, please let us know

Guillaume

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Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_ 


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Re: Developer Studio issue - auto grouping of qualification criteria

[Guillaume Rheault]

Good to know that I am not the only complaining about this  :-)
Maybe David Easter can provide us with a hack to turn this off. I mean, since 
Eclipse is open source, maybe it is possible...

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Scott Parrish
Sent: Thu 10/29/09 10:07 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM]  Re: Developer Studio issue - auto grouping of qualification 
criteria
 
I'm with you Guillaume. I have very few complaints about the Developer Studio, 
but this is certainly one of them.


Scott Parrish

IT Prophets

(770) 653-5203

www.itprophets.com


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria


DevStudio is a great revolutionary tool compared to the good ol' Admin tool, 
but there is something that the Admin Tool is better at, by not doing it: the 
automatic grouping of qualification statements. Let me explain. When setting a 
qualification, whether for an active link , filter or table field 
qualification, or any qualification, DevStudio "over" groups the statements to 
the point where it is harder to see what it is.

So for instance in the Admin tool, you can have this qualification:

(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$) AND 
('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

In DevStudio, this becomes:

'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' != $NULL$)) 
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Notice the extra brackets.

This qualification is very simple, but as you can see it is more difficult to 
figure it out in DevStudio than the  Admin tool because of the extra brackets. 
With complex qualifications, this becomes a real annoyance that really gets in 
the way of the developer, specially because the auto-grouping is done even 
before saving the active link, filter, table field, etc. This problem is 
magnified when dealing with the ITSM workflow, to the point that I find myself 
copying and pasting qualifications in Notepad to strip the extra brackets to be 
able to understand the qualification this is not good.

This problem really needs to be fixed, or at least provide the end user with 
the option to turn this "feature" on or off. IMO, it should be off, so 
DevStudio behaves the same way As the Admin tool by default. So far it seems 
there is no option to turn this off, but if somebody knows a way, please let us 
know

Guillaume


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Re: Developer Studio issue - auto grouping of qualification criteria

[Guillaume Rheault]

I did create a ticket with BMC support. The BMC support tech is still 
researching. I'm a bit surprised that the developers at BMC have not raised 
this issue themselves, since they deal with this issue too all the time (like 
us)


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Tommy Morris
Sent: Thu 10/29/09 10:12 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM]  Re: Developer Studio issue - auto grouping of qualification 
criteria
 
Has anyone raised the issue with BMC? 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, October 29, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria

 

** 

I'm with you Guillaume. I have very few complaints about the Developer
Studio, but this is certainly one of them.

 

Scott Parrish

IT Prophets

(770) 653-5203

www.itprophets.com

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification
criteria

 

DevStudio is a great revolutionary tool compared to the good ol' Admin
tool, but there is something that the Admin Tool is better at, by not
doing it: the automatic grouping of qualification statements. Let me
explain. When setting a qualification, whether for an active link ,
filter or table field qualification, or any qualification, DevStudio
"over" groups the statements to the point where it is harder to see what
it is.

So for instance in the Admin tool, you can have this qualification:

(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
$NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

In DevStudio, this becomes:

'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Notice the extra brackets.

This qualification is very simple, but as you can see it is more
difficult to figure it out in DevStudio than the  Admin tool because of
the extra brackets. With complex qualifications, this becomes a real
annoyance that really gets in the way of the developer, specially
because the auto-grouping is done even before saving the active link,
filter, table field, etc. This problem is magnified when dealing with
the ITSM workflow, to the point that I find myself copying and pasting
qualifications in Notepad to strip the extra brackets to be able to
understand the qualification this is not good.

This problem really needs to be fixed, or at least provide the end user
with the option to turn this "feature" on or off. IMO, it should be off,
so DevStudio behaves the same way As the Admin tool by default. So far
it seems there is no option to turn this off, but if somebody knows a
way, please let us know

Guillaume

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Re: Developer Studio issue - auto grouping of qualification criteria

[LJ Longwing]

Not that I condone the practice, but I understand how it's doing it...this
goes back to the discussion regarding how to parse a qualification.  The
'dev studio way' is how ARInside has always parsed the qualification.  It
takes the left and right operand and puts brackets around them, then it
parses again, and puts brackets around left and right again, over and over
till it hits the individual qualifications.  it's significantly 'easier'
from a programming standpoint to do that than it is to do it the way Admin
tool used to do itbut I agree it makes it significantly harder to read.
I would say we need to open defects against the DevStudio and get it fixed.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria


** 

DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it:
the automatic grouping of qualification statements. Let me explain. When
setting a qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio "over" groups the statements
to the point where it is harder to see what it is.

So for instance in the Admin tool, you can have this qualification:

(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

In DevStudio, this becomes:

'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Notice the extra brackets.

This qualification is very simple, but as you can see it is more difficult
to figure it out in DevStudio than the  Admin tool because of the extra
brackets. With complex qualifications, this becomes a real annoyance that
really gets in the way of the developer, specially because the auto-grouping
is done even before saving the active link, filter, table field, etc. This
problem is magnified when dealing with the ITSM workflow, to the point that
I find myself copying and pasting qualifications in Notepad to strip the
extra brackets to be able to understand the qualification this is not
good.

This problem really needs to be fixed, or at least provide the end user with
the option to turn this "feature" on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let
us know

Guillaume




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Are"_

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Re: Developer Studio issue - auto grouping of qualification criteria

[Tony Worthington]

Have you seen how Tibco Designer handles X-Path formulas?  Drag, drop, 
auto-add of requisite  ( ) 's, and placeholders for required elements that 
you can drag data elements onto.

I would rather see a UI overhaul to something similar to this:



Just my thoughts :-)


Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
Guillaume Rheault 
To:
arslist@ARSLIST.ORG
Date:
10/29/2009 09:03 AM
Subject:
Developer Studio issue - auto grouping of qualification criteria
Sent by:
"Action Request System discussion list(ARSList)" 



** 
DevStudio is a great revolutionary tool compared to the good ol' Admin 
tool, but there is something that the Admin Tool is better at, by not 
doing it: the automatic grouping of qualification statements. Let me 
explain. When setting a qualification, whether for an active link , filter 
or table field qualification, or any qualification, DevStudio "over" 
groups the statements to the point where it is harder to see what it is.

So for instance in the Admin tool, you can have this qualification:

(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$) 
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

In DevStudio, this becomes:

'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' != 
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Notice the extra brackets.

This qualification is very simple, but as you can see it is more difficult 
to figure it out in DevStudio than the  Admin tool because of the extra 
brackets. With complex qualifications, this becomes a real annoyance that 
really gets in the way of the developer, specially because the 
auto-grouping is done even before saving the active link, filter, table 
field, etc. This problem is magnified when dealing with the ITSM workflow, 
to the point that I find myself copying and pasting qualifications in 
Notepad to strip the extra brackets to be able to understand the 
qualification this is not good.

This problem really needs to be fixed, or at least provide the end user 
with the option to turn this "feature" on or off. IMO, it should be off, 
so DevStudio behaves the same way As the Admin tool by default. So far it 
seems there is no option to turn this off, but if somebody knows a way, 
please let us know

Guillaume


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_

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Re: Developer Studio issue - auto grouping of qualification criteria

[Misi Mladoniczky]

Hi,

I agree, but why settle for the way AR Admin did it?

I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!

The "normal" way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5' != $NULL$

AR Admin:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

DevStudio:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
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* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Not that I condone the practice, but I understand how it's doing it...this
> goes back to the discussion regarding how to parse a qualification.  The
> 'dev studio way' is how ARInside has always parsed the qualification.  It
> takes the left and right operand and puts brackets around them, then it
> parses again, and puts brackets around left and right again, over and over
> till it hits the individual qualifications.  it's significantly 'easier'
> from a programming standpoint to do that than it is to do it the way Admin
> tool used to do itbut I agree it makes it significantly harder to
> read.
> I would say we need to open defects against the DevStudio and get it
> fixed.
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Thursday, October 29, 2009 8:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Developer Studio issue - auto grouping of qualification criteria
>
>
> **
>
> DevStudio is a great revolutionary tool compared to the good ol' Admin
> tool,
> but there is something that the Admin Tool is better at, by not doing it:
> the automatic grouping of qualification statements. Let me explain. When
> setting a qualification, whether for an active link , filter or table
> field
> qualification, or any qualification, DevStudio "over" groups the
> statements
> to the point where it is harder to see what it is.
>
> So for instance in the Admin tool, you can have this qualification:
>
> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
> AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> In DevStudio, this becomes:
>
> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
> $NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> Notice the extra brackets.
>
> This qualification is very simple, but as you can see it is more difficult
> to figure it out in DevStudio than the  Admin tool because of the extra
> brackets. With complex qualifications, this becomes a real annoyance that
> really gets in the way of the developer, specially because the
> auto-grouping
> is done even before saving the active link, filter, table field, etc. This
> problem is magnified when dealing with the ITSM workflow, to the point
> that
> I find myself copying and pasting qualifications in Notepad to strip the
> extra brackets to be able to understand the qualification this is not
> good.
>
> This problem really needs to be fixed, or at least provide the end user
> with
> the option to turn this "feature" on or off. IMO, it should be off, so
> DevStudio behaves the same way As the Admin tool by default. So far it
> seems
> there is no option to turn this off, but if somebody knows a way, please
> let
> us know
>
> Guillaume
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: Developer Studio issue - auto grouping of qualification criteria

[LJ Longwing]

I can certainly see that argument :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria

Hi,

I agree, but why settle for the way AR Admin did it?

I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!

The "normal" way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5' != $NULL$

AR Admin:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

DevStudio:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Not that I condone the practice, but I understand how it's doing 
> it...this goes back to the discussion regarding how to parse a 
> qualification.  The 'dev studio way' is how ARInside has always parsed 
> the qualification.  It takes the left and right operand and puts 
> brackets around them, then it parses again, and puts brackets around 
> left and right again, over and over till it hits the individual
qualifications.  it's significantly 'easier'
> from a programming standpoint to do that than it is to do it the way 
> Admin tool used to do itbut I agree it makes it significantly 
> harder to read.
> I would say we need to open defects against the DevStudio and get it 
> fixed.
>
>   _
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Thursday, October 29, 2009 8:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Developer Studio issue - auto grouping of qualification 
> criteria
>
>
> **
>
> DevStudio is a great revolutionary tool compared to the good ol' Admin 
> tool, but there is something that the Admin Tool is better at, by not 
> doing it:
> the automatic grouping of qualification statements. Let me explain. 
> When setting a qualification, whether for an active link , filter or 
> table field qualification, or any qualification, DevStudio "over" 
> groups the statements to the point where it is harder to see what it 
> is.
>
> So for instance in the Admin tool, you can have this qualification:
>
> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != 
> $NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> In DevStudio, this becomes:
>
> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
> $NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> Notice the extra brackets.
>
> This qualification is very simple, but as you can see it is more 
> difficult to figure it out in DevStudio than the  Admin tool because 
> of the extra brackets. With complex qualifications, this becomes a 
> real annoyance that really gets in the way of the developer, specially 
> because the auto-grouping is done even before saving the active link, 
> filter, table field, etc. This problem is magnified when dealing with 
> the ITSM workflow, to the point that I find myself copying and pasting 
> qualifications in Notepad to strip the extra brackets to be able to 
> understand the qualification this is not good.
>
> This problem really needs to be fixed, or at least provide the end 
> user with the option to turn this "feature" on or off. IMO, it should 
> be off, so DevStudio behaves the same way As the Admin tool by 
> default. So far it seems there is no option to turn this off, but if 
> somebody knows a way, please let us know
>
> Guillaume
>
>
>
>
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> Answers Are"_
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>
>


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Re: Developer Studio issue - auto grouping of qualification criteria

[Lyle Taylor]

I'll agree with that and take it a step further.  I want it to only show the 
brackets that I put there and not take them out or add new ones.  They could do 
that by simply storing the qualification text as well as its internal 
representation.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, October 29, 2009 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification criteria

I can certainly see that argument :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria

Hi,

I agree, but why settle for the way AR Admin did it?

I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!

The "normal" way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5' != $NULL$

AR Admin:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

DevStudio:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Not that I condone the practice, but I understand how it's doing 
> it...this goes back to the discussion regarding how to parse a 
> qualification.  The 'dev studio way' is how ARInside has always parsed 
> the qualification.  It takes the left and right operand and puts 
> brackets around them, then it parses again, and puts brackets around 
> left and right again, over and over till it hits the individual
qualifications.  it's significantly 'easier'
> from a programming standpoint to do that than it is to do it the way 
> Admin tool used to do itbut I agree it makes it significantly 
> harder to read.
> I would say we need to open defects against the DevStudio and get it 
> fixed.
>
>   _
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Thursday, October 29, 2009 8:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Developer Studio issue - auto grouping of qualification 
> criteria
>
>
> **
>
> DevStudio is a great revolutionary tool compared to the good ol' Admin 
> tool, but there is something that the Admin Tool is better at, by not 
> doing it:
> the automatic grouping of qualification statements. Let me explain. 
> When setting a qualification, whether for an active link , filter or 
> table field qualification, or any qualification, DevStudio "over" 
> groups the statements to the point where it is harder to see what it 
> is.
>
> So for instance in the Admin tool, you can have this qualification:
>
> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != 
> $NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> In DevStudio, this becomes:
>
> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
> $NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> Notice the extra brackets.
>
> This qualification is very simple, but as you can see it is more 
> difficult to figure it out in DevStudio than the  Admin tool because 
> of the extra brackets. With complex qualifications, this becomes a 
> real annoyance that really gets in the way of the developer, specially 
> because the auto-grouping is done even before saving the active link, 
> filter, table field, etc. This problem is magnified when dealing with 
> the ITSM workflow, to the point that I find myself copying and pasting 
> qualifications in Notepad to strip the extra brackets to be able to 
> understand the qualification this is not good.
>
> This problem really needs to be fixed, or at least provide the end 
> user with the option to turn this "feature" on or off. IMO, it should 
> be off, so DevStudio behaves the same way As the Admin tool b

Re: Developer Studio issue - auto grouping of qualification criteria

[Misi Mladoniczky]

Hi,

Well and good, except that this would require extra storage space in the
database repository. There is no space to store such a thing in either the
API or the Database, and it should not be implemented as a patch.

Drop your idea to BMC as an Enhancement Request.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'll agree with that and take it a step further.  I want it to only show
> the brackets that I put there and not take them out or add new ones.  They
> could do that by simply storing the qualification text as well as its
> internal representation.
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Thursday, October 29, 2009 3:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Developer Studio issue - auto grouping of qualification
> criteria
>
> I can certainly see that argument :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Thursday, October 29, 2009 3:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Developer Studio issue - auto grouping of qualification
> criteria
>
> Hi,
>
> I agree, but why settle for the way AR Admin did it?
>
> I think that ALL unnecessary brackets should be removed. I want to see
> brackets only where they make a difference!
>
> The "normal" way:
> ('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
> 'Field 4' != $NULL$) OR 'Field 5' != $NULL$
>
> AR Admin:
> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
> AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> DevStudio:
> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
> $NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Not that I condone the practice, but I understand how it's doing
>> it...this goes back to the discussion regarding how to parse a
>> qualification.  The 'dev studio way' is how ARInside has always parsed
>> the qualification.  It takes the left and right operand and puts
>> brackets around them, then it parses again, and puts brackets around
>> left and right again, over and over till it hits the individual
> qualifications.  it's significantly 'easier'
>> from a programming standpoint to do that than it is to do it the way
>> Admin tool used to do itbut I agree it makes it significantly
>> harder to read.
>> I would say we need to open defects against the DevStudio and get it
>> fixed.
>>
>>   _
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
>> Sent: Thursday, October 29, 2009 8:03 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Developer Studio issue - auto grouping of qualification
>> criteria
>>
>>
>> **
>>
>> DevStudio is a great revolutionary tool compared to the good ol' Admin
>> tool, but there is something that the Admin Tool is better at, by not
>> doing it:
>> the automatic grouping of qualification statements. Let me explain.
>> When setting a qualification, whether for an active link , filter or
>> table field qualification, or any qualification, DevStudio "over"
>> groups the statements to the point where it is harder to see what it
>> is.
>>
>> So for instance in the Admin tool, you can have this qualification:
>>
>> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
>> $NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>>
>> In DevStudio, this becomes:
>>
>> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND 

Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete

[Misi Mladoniczky]

Hi!

Are you in Base Development or Best Practice Development?

If in Best Practice, your form needs an overlay before you can modify the
form, or you may want to convert your form to a Custom-form with the BPCU
utility.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I
> cannot delete add or even modify anything with indexes...
> Anyone Else.. all buttons are just grey and cannot be used.. I am logged
> in
> as Demo but no Go...
> Are we support to be doing indexes on the User tool now? or Web Tool?
>
>
>
> --
> Patrick Zandi
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete

[Atul Vohra]

Guess I am still not clear on BPCU utility.

"you may want to convert your form to a Custom-form with the BPCU
utility." --- I thought this BPCU utility was for one time use pre 7.6.04 so 
the customizations are saved???

I am on 7.6.04 system and was provided a def file of all custom code built in 
7.1 and when I imported the def file it came in as 'unmodified'. Not aware of a 
mechanism to convert these to custom (except the 'save as' option).


-Original Message-
From: "Misi Mladoniczky" [m...@rrr.se]
Date: 04/05/2011 02:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete

Hi!

Are you in Base Development or Best Practice Development?

If in Best Practice, your form needs an overlay before you can modify the
form, or you may want to convert your form to a Custom-form with the BPCU
utility.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I
> cannot delete add or even modify anything with indexes...
> Anyone Else.. all buttons are just grey and cannot be used.. I am logged
> in
> as Demo but no Go...
> Are we support to be doing indexes on the User tool now? or Web Tool?
>
>
>
> --
> Patrick Zandi
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

___
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Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete

[Misi Mladoniczky]

Hi,

As others have testified, the BPCU may not be as flexible as we would like
it to be.

I have not tried it myself ...

... but it is the only current way to get old things converted into the
system as "custom".

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Guess I am still not clear on BPCU utility.
>
> "you may want to convert your form to a Custom-form with the BPCU
> utility." --- I thought this BPCU utility was for one time use pre 7.6.04
> so the customizations are saved???
>
> I am on 7.6.04 system and was provided a def file of all custom code built
> in 7.1 and when I imported the def file it came in as 'unmodified'. Not
> aware of a mechanism to convert these to custom (except the 'save as'
> option).
>
>
> -Original Message-
> From: "Misi Mladoniczky" [m...@rrr.se]
> Date: 04/05/2011 02:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: QQ: 7.6.04 developer studio indexes? / add / remove / delete
>
> Hi!
>
> Are you in Base Development or Best Practice Development?
>
> If in Best Practice, your form needs an overlay before you can modify the
> form, or you may want to convert your form to a Custom-form with the BPCU
> utility.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 --> It appears I
>> cannot delete add or even modify anything with indexes...
>> Anyone Else.. all buttons are just grey and cannot be used.. I am logged
>> in
>> as Demo but no Go...
>> Are we support to be doing indexes on the User tool now? or Web Tool?
>>
>>
>>
>> --
>> Patrick Zandi
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: New Idea posted in BMC Communities - Developer Studio

[ravi rai]

Claire,In the preferences select the column "Last changed by"  display ="Yes"  

Ravi Rai 


Date: Thu, 3 Jan 2013 22:17:37 +
From: claire.sanf...@memorialhermann.org
Subject: New Idea posted in BMC Communities - Developer Studio
To: arslist@ARSLIST.ORG

**









https://communities.bmc.com/communities/ideas/1604
 
I have posted an idea...  In Developer Studio, add a column that shows who last 
modified a piece of workflow.
 
In my old environment I was the only developer and it didn't matter.  Now that 
there are 3 consultants and two other people doing development work, it would 
be very handy!
 
 
 
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
 
Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 
 
 
 
 
 
 



_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
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Re: New Idea posted in BMC Communities - Developer Studio

[Jason]

Hi Claire, I haven't looked on earlier versions, but V8 dev studio has the last 
changed by column, it just needs to be turned on. You'll need to exit and 
re-open dev studio before the column populates.

Window > Preferences > Remedy Developer Studio > Object List View > Find the 
column under each type and change the display from No to Yes.



Jason





 From: "Sanford, Claire" 
To: arslist@ARSLIST.ORG 
Sent: Thursday, January 3, 2013 5:17 PM
Subject: New Idea posted in BMC Communities - Developer Studio
 

**  
https://communities.bmc.com/communities/ideas/1604
 
I have posted an idea...  In Developer Studio, add a column that shows who last 
modified a piece of workflow.
 
In my old environment I was the only developer and it didn't matter.  Now that 
there are 3 consultants and two other people doing development work, it would 
be very handy!
 
 
 
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
 
Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 
 
 
 
 
 
  
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: New Idea posted in BMC Communities - Developer Studio

[Sanford, Claire]

Wow!  Jason and Ravi!

Thank you!

Did you ever post in one document the tips and tricks for Developer Studio?

Claire

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, January 03, 2013 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Idea posted in BMC Communities - Developer Studio

**
Hi Claire, I haven't looked on earlier versions, but V8 dev studio has the last 
changed by column, it just needs to be turned on. You'll need to exit and 
re-open dev studio before the column populates.

Window > Preferences > Remedy Developer Studio > Object List View > Find the 
column under each type and change the display from No to Yes.



Jason



From: "Sanford, Claire" 
mailto:claire.sanf...@memorialhermann.org>>
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Sent: Thursday, January 3, 2013 5:17 PM
Subject: New Idea posted in BMC Communities - Developer Studio

**
https://communities.bmc.com/communities/ideas/1604

I have posted an idea...  In Developer Studio, add a column that shows who last 
modified a piece of workflow.

In my old environment I was the only developer and it didn't matter.  Now that 
there are 3 consultants and two other people doing development work, it would 
be very handy!



ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>






_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: New Idea posted in BMC Communities - Developer Studio

[Jason Miller]

No (figuring you were thinking Jason Miller instead of Jason Bess).  We
have been collecting our ideas in a Google Doc and have even started to put
some of that into an unpublished document on the BMC Communities.  The
document isn't really helpful in its current state though.  Is it too late
for me to make a New Year's resolution to finish it?  :)

What is missing from Dev Studio is the ability to add/remove columns on the
Relationships tab.  Also it would be nice to have some more right click
options (Delete, Rename, Copy Name, Export to File, etc.).

Jason

On Thu, Jan 3, 2013 at 3:06 PM, Sanford, Claire  wrote:

> **
>
> Wow!  Jason and Ravi!
>
> ** **
>
> Thank you!  
>
> ** **
>
> Did you ever post in one document the tips and tricks for Developer Studio?
> 
>
> ** **
>
> Claire
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason
> *Sent:* Thursday, January 03, 2013 4:38 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: New Idea posted in BMC Communities - Developer Studio
>
> ** **
>
> ** 
>
> Hi Claire, I haven't looked on earlier versions, but V8 dev studio has the
> last changed by column, it just needs to be turned on. You'll need to exit
> and re-open dev studio before the column populates.
>
> Window > Preferences > Remedy Developer Studio > Object List View > Find
> the column under each type and change the display from No to Yes.
>
>
>
> Jason
>
> ** **
>
> ** **
>--
>
> *From:* "Sanford, Claire" 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Thursday, January 3, 2013 5:17 PM
> *Subject:* New Idea posted in BMC Communities - Developer Studio
>
> ** **
>
> ** 
>
> https://communities.bmc.com/communities/ideas/1604
>
>  
>
> I have posted an idea...  In Developer Studio, add a column that shows who
> last modified a piece of workflow.
>
>  
>
> In my old environment I was the only developer and it didn't matter.  Now
> that there are 3 consultants and two other people doing development work,
> it would be very handy!
>
>  
>
>  
>
>  
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP3
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
>  
>
> Claire Sanford 
>
> Information Systems Division 
>
> Memorial Hermann Healthcare System
>
> claire.sanf...@memorialhermann.org 
>
>  
>
>  
>
>  
>
>  
>
>  
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: New Idea posted in BMC Communities - Developer Studio

[Grooms, Frederick W]

Another major nice to have would be to be able to sort the fields in an action 
(i.e.  Open Window, Push Fields, Set Fields, .)

For example . When you have an Open Window action with a large number of fields 
of data being passed it is a major pain to find the field in the action to be 
able to change it.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, January 04, 2013 1:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Idea posted in BMC Communities - Developer Studio

** 
No (figuring you were thinking Jason Miller instead of Jason Bess).  We have 
been collecting our ideas in a Google Doc and have even started to put some of 
that into an unpublished document on the BMC Communities.  The document isn't 
really helpful in its current state though.  Is it too late for me to make a 
New Year's resolution to finish it?  :)

What is missing from Dev Studio is the ability to add/remove columns on the 
Relationships tab.  Also it would be nice to have some more right click options 
(Delete, Rename, Copy Name, Export to File, etc.).

Jason

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, January 03, 2013 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Idea posted in BMC Communities - Developer Studio

** 
Wow!  Jason and Ravi!
 
Thank you!  
 
Did you ever post in one document the tips and tricks for Developer Studio?
 
Claire

 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Sent: Thursday, January 03, 2013 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Idea posted in BMC Communities - Developer Studio
 
** 
Hi Claire, I haven't looked on earlier versions, but V8 dev studio has the last 
changed by column, it just needs to be turned on. You'll need to exit and 
re-open dev studio before the column populates.

Window > Preferences > Remedy Developer Studio > Object List View > Find the 
column under each type and change the display from No to Yes.

Jason
 
 
-Original Message-
From: "Sanford, Claire" 
To: arslist@ARSLIST.ORG 
Sent: Thursday, January 3, 2013 5:17 PM
Subject: New Idea posted in BMC Communities - Developer Studio
 
** 
https://communities.bmc.com/communities/ideas/1604
 
I have posted an idea...  In Developer Studio, add a column that shows who last 
modified a piece of workflow.
 
In my old environment I was the only developer and it didn't matter.  Now that 
there are 3 consultants and two other people doing development work, it would 
be very handy!

  
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
 
Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
 

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Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

[Reiser, John J]

LJ and Fred,

It's got to be gremlins.
Today I opened the filters and saw all of them BUT there are Active Links still 
missing/hiding.
I did the same thing LJ. Opened an AL in the old admin tool and cycled the 
enabled check box.
Saved it in the Admin tool then I went to the Dev Studio (both running at the 
same time) and hitF5 and that AL showed up in the list now.
Maybe by tomorrow they'll all be there.
Oh and on the filters that showed up today, they have their old modified dates 
so nothing was done to the filters elsewhere.

On to 7.6.04 I guess.

Thanks all.

---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

**
John,
I just came across this situation in my 7.5 Patch 7 environment earlier this 
week.  The only way I was able to find the workflow was in the 7.1 Admin tool, 
same as you, a simple save caused it to re-appear in the 7.5 Dev studio...I 
haven't had a chance to do a deep dive on this and figure out what is going on 
or exactly what caused it.  One 'clue' on my part is that the workflow I'm 
dealing with is all associated (either primary form or push to that form) to a 
form that was renamed.  I don't have much, anything you can share about your 
cause might help nail it down.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, February 10, 2011 5:09 PM
To: arslist@ARSLIST.ORG
Subject: workflow objects hiding in Developer Studio

**
Hello Listers,

ARS 7.6.03
SQL Server 2005

Has anyone had the experience of workflow that "appears" to be missing from the 
system?
I did an upgrade from 7.1 to 7.6.03 and when I go in to try to find my filters 
there are 2 filters in the All Objects | Filters section.
Now I've increased the number to 221 by finding the filters via the 
Applications sections an "touching" them. In the Application listing the 
Primary Form column is empty until I open a filter and disable/enable it then 
save it. The Primary Form is displayed in the filter object when opened just 
not in the list's column.
I don't want to open and mess with every filter, active link and escalation in 
the system.
Is there perhaps setting to configure for this? I've checked the "Filter by" 
and everything is cleared.
I set the Relationship checkbox via the Administration console and restarted 
the services before I ever noticed the "missing" objects.

I really new to the Developer Studio so I may have munged something along the 
way.
Any help is appreciated.

---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

[LJ LongWing]

So you weren't able to find a common cause of the ones that disappeared?
And FYI, the only ones I have seen 'missing' are AL's.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

** 

LJ and Fred,

 

It's got to be gremlins.

Today I opened the filters and saw all of them BUT there are Active Links
still missing/hiding.

I did the same thing LJ. Opened an AL in the old admin tool and cycled the
enabled check box.

Saved it in the Admin tool then I went to the Dev Studio (both running at
the same time) and hitF5 and that AL showed up in the list now.

Maybe by tomorrow they'll all be there.

Oh and on the filters that showed up today, they have their old modified
dates so nothing was done to the filters elsewhere.

 

On to 7.6.04 I guess.

 

Thanks all.

 

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

** 

John,

I just came across this situation in my 7.5 Patch 7 environment earlier this
week.  The only way I was able to find the workflow was in the 7.1 Admin
tool, same as you, a simple save caused it to re-appear in the 7.5 Dev
studio.I haven't had a chance to do a deep dive on this and figure out what
is going on or exactly what caused it.  One 'clue' on my part is that the
workflow I'm dealing with is all associated (either primary form or push to
that form) to a form that was renamed.  I don't have much, anything you can
share about your cause might help nail it down.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, February 10, 2011 5:09 PM
To: arslist@ARSLIST.ORG
Subject: workflow objects hiding in Developer Studio

 

** 

Hello Listers,

 

ARS 7.6.03

SQL Server 2005

 

Has anyone had the experience of workflow that "appears" to be missing from
the system?

I did an upgrade from 7.1 to 7.6.03 and when I go in to try to find my
filters there are 2 filters in the All Objects | Filters section.

Now I've increased the number to 221 by finding the filters via the
Applications sections an "touching" them. In the Application listing the
Primary Form column is empty until I open a filter and disable/enable it
then save it. The Primary Form is displayed in the filter object when opened
just not in the list's column.

I don't want to open and mess with every filter, active link and escalation
in the system.

Is there perhaps setting to configure for this? I've checked the "Filter by"
and everything is cleared.

I set the Relationship checkbox via the Administration console and restarted
the services before I ever noticed the "missing" objects.

 

I really new to the Developer Studio so I may have munged something along
the way.

Any help is appreciated.

 

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

[LJ LongWing]

Some more information on this for the list..I experienced this some more
today and decided to do some digging.  I found the cause/fix for it.

 

I wanted to know where Dev studio got its list of workflow, so I turned on
SQL logging and found this

 

 /* Wed Mar 02 2011 14:52:27.2290 */+GLEWMSF
ARGetListEntryWithMultiSchemaFields -- from Developer Studio (protocol 14)
at IP address x.x.x.x

 /* Wed Mar 02 2011 14:52:27.2290 */SELECT  TOP 10 J0.C1,
J0.C2, J0.C20013, J0.C20012, J0.C20500, J0.C20005, J0.C20506, J0.C20001,
J0.C20002, J0.C20003, J1.C756, J1.C757 FROM T1415 J0 LEFT JOIN T1417 J1 ON
(J0.C2 = J1.C754) WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND
(J0.C20001 > 0)) ORDER BY J0.C1 ASC

 /* Wed Mar 02 2011 14:52:27.3700 */OK

 

I found that 1415 was 'AR System Metadata: actlink' and 1417 was 'AR System
Object Relationships'.  So it appears that if you have object relationships
turned on, Dev Studio uses that table.  So I looked through that list and
found my missing AL wasn't in the list.  So I broke the join apart and
pulled the same data minus the join and found my AL WAS in that list..

 

So I went into that table and looked, and sure enough, my AL did not have an
entry..so I went into the admin console and unchecked 'Record Object
Relationships', restarted (it deleted the records), re-checked it,
restarted, and low and behold it showed up..so..

 

There is a bug somewhere in the object relationship status that doesn't
record all objects..and because the records aren't there, those objects
don't show up in the dev studio...bad design if you ask me.but I now have a
workaround to it, and that's what I truly needed J

 

From: LJ LongWing [mailto:lj.longw...@gmail.com] 
Sent: Friday, February 11, 2011 9:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

So you weren't able to find a common cause of the ones that disappeared?
And FYI, the only ones I have seen 'missing' are AL's.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

** 

LJ and Fred,

 

It's got to be gremlins.

Today I opened the filters and saw all of them BUT there are Active Links
still missing/hiding.

I did the same thing LJ. Opened an AL in the old admin tool and cycled the
enabled check box.

Saved it in the Admin tool then I went to the Dev Studio (both running at
the same time) and hitF5 and that AL showed up in the list now.

Maybe by tomorrow they'll all be there.

Oh and on the filters that showed up today, they have their old modified
dates so nothing was done to the filters elsewhere.

 

On to 7.6.04 I guess.

 

Thanks all.

 

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

** 

John,

I just came across this situation in my 7.5 Patch 7 environment earlier this
week.  The only way I was able to find the workflow was in the 7.1 Admin
tool, same as you, a simple save caused it to re-appear in the 7.5 Dev
studio.I haven't had a chance to do a deep dive on this and figure out what
is going on or exactly what caused it.  One 'clue' on my part is that the
workflow I'm dealing with is all associated (either primary form or push to
that form) to a form that was renamed.  I don't have much, anything you can
share about your cause might help nail it down.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, February 10, 2011 5:09 PM
To: arslist@ARSLIST.ORG
Subject: workflow objects hiding in Developer Studio

 

** 

Hello Listers,

 

ARS 7.6.03

SQL Server 2005

 

Has anyone had the experience of workflow that "appears" to be missing from
the system?

I did an upgrade from 7.1 to 7.6.03 and when I go in to try to find my
filters there are 2 filters in the All Objects | Filters section.

Now I've increased the number to 221 by finding the filters via the
Applications sections an "touching" them. In the Application listing the
Primary Form column is empty until I open a filter and disable/enable it
then save it. The Primary Form is displayed in the filter object when opened
just not in the list's column.

I don't want to open and mess with every filter, active link and escalation
in

Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

[Grooms, Frederick W]

That’s odd …  The SQL is for a LEFT outer JOIN so it should return all rows 
from T1415 (AR System Metadata: actlink) even if there is no corresponding row 
in T1417 (AR System Object Relationships) since T1415 is on the left.

SELECT  TOP 10 J0.C1, J0.C2, J0.C20013, J0.C20012, J0.C20500,   
   J0.C20005, J0.C20506, J0.C20001, J0.C20002, J0.C20003, J1.C756, J1.C757   
FROM T1415 J0  
   LEFT JOIN T1417 J1 ON (J0.C2 = J1.C754)   
WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 0))   
ORDER BY J0.C1 ASC

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 02, 2011 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
Some more information on this for the list….I experienced this some more today 
and decided to do some digging.  I found the cause/fix for it.

I wanted to know where Dev studio got its list of workflow, so I turned on SQL 
logging and found this

 /* Wed Mar 02 2011 14:52:27.2290 */+GLEWMSF  
ARGetListEntryWithMultiSchemaFields -- from Developer Studio (protocol 14) at 
IP address x.x.x.x
 /* Wed Mar 02 2011 14:52:27.2290 */SELECT  TOP 10 J0.C1, 
J0.C2, J0.C20013, J0.C20012, J0.C20500, J0.C20005, J0.C20506, J0.C20001, 
J0.C20002, J0.C20003, J1.C756, J1.C757 FROM T1415 J0 LEFT JOIN T1417 J1 ON 
(J0.C2 = J1.C754) WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 
0)) ORDER BY J0.C1 ASC
 /* Wed Mar 02 2011 14:52:27.3700 */OK

I found that 1415 was ‘AR System Metadata: actlink’ and 1417 was ‘AR System 
Object Relationships’.  So it appears that if you have object relationships 
turned on, Dev Studio uses that table.  So I looked through that list and found 
my missing AL wasn’t in the list.  So I broke the join apart and pulled the 
same data minus the join and found my AL WAS in that list….

So I went into that table and looked, and sure enough, my AL did not have an 
entry….so I went into the admin console and unchecked ‘Record Object 
Relationships’, restarted (it deleted the records), re-checked it, restarted, 
and low and behold it showed up….so….

There is a bug somewhere in the object relationship status that doesn’t record 
all objects….and because the records aren’t there, those objects don’t show up 
in the dev studio…..bad design if you ask me…but I now have a workaround to it, 
and that’s what I truly needed ☺

-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com] 
Sent: Friday, February 11, 2011 9:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: EXTERNAL: Re: workflow objects hiding in Developer Studio

So you weren’t able to find a common cause of the ones that disappeared?  And 
FYI, the only ones I have seen ‘missing’ are AL’s.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
LJ and Fred,

It’s got to be gremlins.
Today I opened the filters and saw all of them BUT there are Active Links still 
missing/hiding.
I did the same thing LJ. Opened an AL in the old admin tool and cycled the 
enabled check box.
Saved it in the Admin tool then I went to the Dev Studio (both running at the 
same time) and hitF5 and that AL showed up in the list now.
Maybe by tomorrow they’ll all be there.
Oh and on the filters that showed up today, they have their old modified dates 
so nothing was done to the filters elsewhere.

On to 7.6.04 I guess.

Thanks all.

--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
John,
I just came across this situation in my 7.5 Patch 7 environment earlier this 
week.  The only way I was able to find the workflow was in the 7.1 Admin tool, 
same as you, a simple save caused it to re-appear in the 7.5 Dev studio…I 
haven’t had a chance to do a deep dive on this and figure out what is going on 
or exactly what caused it.  One ‘clue’ on my part is that the workflow I’m 
dealing with is all associated (either primary form or push to that form) to a 
form that was renamed.  I don’t have much, anything you can share about your 
cause might help nail it down.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, February 10, 2011 5:09 PM
To: ars

Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

[Grooms, Frederick W]

Ok ... I am bad today.. I didn't even look at the WHERE clause 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, March 02, 2011 5:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

That’s odd …  The SQL is for a LEFT outer JOIN so it should return all rows 
from T1415 (AR System Metadata: actlink) even if there is no corresponding row 
in T1417 (AR System Object Relationships) since T1415 is on the left.

SELECT  TOP 10 J0.C1, J0.C2, J0.C20013, J0.C20012, J0.C20500,   
   J0.C20005, J0.C20506, J0.C20001, J0.C20002, J0.C20003, J1.C756, J1.C757   
FROM T1415 J0  
   LEFT JOIN T1417 J1 ON (J0.C2 = J1.C754)   
WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 0))   
ORDER BY J0.C1 ASC

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 02, 2011 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
Some more information on this for the list….I experienced this some more today 
and decided to do some digging.  I found the cause/fix for it.

I wanted to know where Dev studio got its list of workflow, so I turned on SQL 
logging and found this

 /* Wed Mar 02 2011 14:52:27.2290 */+GLEWMSF  
ARGetListEntryWithMultiSchemaFields -- from Developer Studio (protocol 14) at 
IP address x.x.x.x
 /* Wed Mar 02 2011 14:52:27.2290 */SELECT  TOP 10 J0.C1, 
J0.C2, J0.C20013, J0.C20012, J0.C20500, J0.C20005, J0.C20506, J0.C20001, 
J0.C20002, J0.C20003, J1.C756, J1.C757 FROM T1415 J0 LEFT JOIN T1417 J1 ON 
(J0.C2 = J1.C754) WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 
0)) ORDER BY J0.C1 ASC
 /* Wed Mar 02 2011 14:52:27.3700 */OK

I found that 1415 was ‘AR System Metadata: actlink’ and 1417 was ‘AR System 
Object Relationships’.  So it appears that if you have object relationships 
turned on, Dev Studio uses that table.  So I looked through that list and found 
my missing AL wasn’t in the list.  So I broke the join apart and pulled the 
same data minus the join and found my AL WAS in that list….

So I went into that table and looked, and sure enough, my AL did not have an 
entry….so I went into the admin console and unchecked ‘Record Object 
Relationships’, restarted (it deleted the records), re-checked it, restarted, 
and low and behold it showed up….so….

There is a bug somewhere in the object relationship status that doesn’t record 
all objects….and because the records aren’t there, those objects don’t show up 
in the dev studio…..bad design if you ask me…but I now have a workaround to it, 
and that’s what I truly needed ☺

-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com] 
Sent: Friday, February 11, 2011 9:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: EXTERNAL: Re: workflow objects hiding in Developer Studio

So you weren’t able to find a common cause of the ones that disappeared?  And 
FYI, the only ones I have seen ‘missing’ are AL’s.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
LJ and Fred,

It’s got to be gremlins.
Today I opened the filters and saw all of them BUT there are Active Links still 
missing/hiding.
I did the same thing LJ. Opened an AL in the old admin tool and cycled the 
enabled check box.
Saved it in the Admin tool then I went to the Dev Studio (both running at the 
same time) and hitF5 and that AL showed up in the list now.
Maybe by tomorrow they’ll all be there.
Oh and on the filters that showed up today, they have their old modified dates 
so nothing was done to the filters elsewhere.

On to 7.6.04 I guess.

Thanks all.

--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
John,
I just came across this situation in my 7.5 Patch 7 environment earlier this 
week.  The only way I was able to find the workflow was in the 7.1 Admin tool, 
same as you, a simple save caused it to re-appear in the 7.5 Dev studio…I 
haven’t had a chance to do a deep dive on this and figure out what is going on 
or exactly what caused it.  One ‘clue’ on my part is that the workflow I’m 
dealing with is all associated

Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

[LJ LongWing]

Unfortunately, even when you do a left join, if you use the item on the right 
in the WHERE

WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 0))

You essentially turn your left into a inner because you are saying show all 
from J0, but where J1 = this and thatessentially makes it an inner join...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, March 02, 2011 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

That’s odd …  The SQL is for a LEFT outer JOIN so it should return all rows 
from T1415 (AR System Metadata: actlink) even if there is no corresponding row 
in T1417 (AR System Object Relationships) since T1415 is on the left.

SELECT  TOP 10 J0.C1, J0.C2, J0.C20013, J0.C20012, J0.C20500,   
   J0.C20005, J0.C20506, J0.C20001, J0.C20002, J0.C20003, J1.C756, J1.C757   
FROM T1415 J0  
   LEFT JOIN T1417 J1 ON (J0.C2 = J1.C754)   
WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 0))   
ORDER BY J0.C1 ASC

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 02, 2011 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
Some more information on this for the list….I experienced this some more today 
and decided to do some digging.  I found the cause/fix for it.

I wanted to know where Dev studio got its list of workflow, so I turned on SQL 
logging and found this

 /* Wed Mar 02 2011 14:52:27.2290 */+GLEWMSF  
ARGetListEntryWithMultiSchemaFields -- from Developer Studio (protocol 14) at 
IP address x.x.x.x
 /* Wed Mar 02 2011 14:52:27.2290 */SELECT  TOP 10 J0.C1, 
J0.C2, J0.C20013, J0.C20012, J0.C20500, J0.C20005, J0.C20506, J0.C20001, 
J0.C20002, J0.C20003, J1.C756, J1.C757 FROM T1415 J0 LEFT JOIN T1417 J1 ON 
(J0.C2 = J1.C754) WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 
0)) ORDER BY J0.C1 ASC
 /* Wed Mar 02 2011 14:52:27.3700 */OK

I found that 1415 was ‘AR System Metadata: actlink’ and 1417 was ‘AR System 
Object Relationships’.  So it appears that if you have object relationships 
turned on, Dev Studio uses that table.  So I looked through that list and found 
my missing AL wasn’t in the list.  So I broke the join apart and pulled the 
same data minus the join and found my AL WAS in that list….

So I went into that table and looked, and sure enough, my AL did not have an 
entry….so I went into the admin console and unchecked ‘Record Object 
Relationships’, restarted (it deleted the records), re-checked it, restarted, 
and low and behold it showed up….so….

There is a bug somewhere in the object relationship status that doesn’t record 
all objects….and because the records aren’t there, those objects don’t show up 
in the dev studio…..bad design if you ask me…but I now have a workaround to it, 
and that’s what I truly needed ☺

-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com] 
Sent: Friday, February 11, 2011 9:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: EXTERNAL: Re: workflow objects hiding in Developer Studio

So you weren’t able to find a common cause of the ones that disappeared?  And 
FYI, the only ones I have seen ‘missing’ are AL’s.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
LJ and Fred,

It’s got to be gremlins.
Today I opened the filters and saw all of them BUT there are Active Links still 
missing/hiding.
I did the same thing LJ. Opened an AL in the old admin tool and cycled the 
enabled check box.
Saved it in the Admin tool then I went to the Dev Studio (both running at the 
same time) and hitF5 and that AL showed up in the list now.
Maybe by tomorrow they’ll all be there.
Oh and on the filters that showed up today, they have their old modified dates 
so nothing was done to the filters elsewhere.

On to 7.6.04 I guess.

Thanks all.

--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
John,
I just came across this situation in my 7.5 Patch 7 environment earlier this 
week.  The only way I was able to find the workflow was in the 7.1 Admin tool, 
same as you, a si

Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

[LJ LongWing]

:)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, March 02, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

Ok ... I am bad today.. I didn't even look at the WHERE clause 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, March 02, 2011 5:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

That’s odd …  The SQL is for a LEFT outer JOIN so it should return all rows 
from T1415 (AR System Metadata: actlink) even if there is no corresponding row 
in T1417 (AR System Object Relationships) since T1415 is on the left.

SELECT  TOP 10 J0.C1, J0.C2, J0.C20013, J0.C20012, J0.C20500,   
   J0.C20005, J0.C20506, J0.C20001, J0.C20002, J0.C20003, J1.C756, J1.C757   
FROM T1415 J0  
   LEFT JOIN T1417 J1 ON (J0.C2 = J1.C754)   
WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 0))   
ORDER BY J0.C1 ASC

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 02, 2011 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
Some more information on this for the list….I experienced this some more today 
and decided to do some digging.  I found the cause/fix for it.

I wanted to know where Dev studio got its list of workflow, so I turned on SQL 
logging and found this

 /* Wed Mar 02 2011 14:52:27.2290 */+GLEWMSF  
ARGetListEntryWithMultiSchemaFields -- from Developer Studio (protocol 14) at 
IP address x.x.x.x
 /* Wed Mar 02 2011 14:52:27.2290 */SELECT  TOP 10 J0.C1, 
J0.C2, J0.C20013, J0.C20012, J0.C20500, J0.C20005, J0.C20506, J0.C20001, 
J0.C20002, J0.C20003, J1.C756, J1.C757 FROM T1415 J0 LEFT JOIN T1417 J1 ON 
(J0.C2 = J1.C754) WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND (J0.C20001 > 
0)) ORDER BY J0.C1 ASC
 /* Wed Mar 02 2011 14:52:27.3700 */OK

I found that 1415 was ‘AR System Metadata: actlink’ and 1417 was ‘AR System 
Object Relationships’.  So it appears that if you have object relationships 
turned on, Dev Studio uses that table.  So I looked through that list and found 
my missing AL wasn’t in the list.  So I broke the join apart and pulled the 
same data minus the join and found my AL WAS in that list….

So I went into that table and looked, and sure enough, my AL did not have an 
entry….so I went into the admin console and unchecked ‘Record Object 
Relationships’, restarted (it deleted the records), re-checked it, restarted, 
and low and behold it showed up….so….

There is a bug somewhere in the object relationship status that doesn’t record 
all objects….and because the records aren’t there, those objects don’t show up 
in the dev studio…..bad design if you ask me…but I now have a workaround to it, 
and that’s what I truly needed ☺

-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com] 
Sent: Friday, February 11, 2011 9:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: EXTERNAL: Re: workflow objects hiding in Developer Studio

So you weren’t able to find a common cause of the ones that disappeared?  And 
FYI, the only ones I have seen ‘missing’ are AL’s.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
LJ and Fred,

It’s got to be gremlins.
Today I opened the filters and saw all of them BUT there are Active Links still 
missing/hiding.
I did the same thing LJ. Opened an AL in the old admin tool and cycled the 
enabled check box.
Saved it in the Admin tool then I went to the Dev Studio (both running at the 
same time) and hitF5 and that AL showed up in the list now.
Maybe by tomorrow they’ll all be there.
Oh and on the filters that showed up today, they have their old modified dates 
so nothing was done to the filters elsewhere.

On to 7.6.04 I guess.

Thanks all.

--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

** 
John,
I just came across this situation in my 7.5 Patch 7 environment earlier this 
week.  The only way I was able to find the workflow was 

Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Elry]

Hi Folks ...

Environment:

Windows Server 2003

MSSQL Database 2005

BMC ARS 7.5.0 Patch 2

We are currently working with a number of forms in the Developer
Studio.

We have found that forms with 330 fields or more cannot be "rendered"
properly in the Developer Studio after being modified.

This means that only parts of the forms can be seen or none of the
form detail can be seen.

We have rolled back the Studio to the original unpatched version -
only to find that we get the same results.

The only time we can see these forms completely is when we use the 7.1
Administrator Tool.

In the user tool (WUT) and the Mid-tier - these forms appear as they
normally should...

Anyone else experiencing the same difficulties?

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getting error while saving the active link in developer studio.

[Remedy consultant]

Hello All,

I am facing an issue while trying to save active link. I am opening an
existing active link and adding one more push field in existing Push field
action. Then when i try to save that active link , i am getting following
pop up :

"Group having ID :-20,000 does not exist on the server. This group has
been removed from the permission list.,  5309"

when i press "Ok"button present on popup, same active link gets saved. But
data never get pushed into newly added field .

Could you please help me to sort out this issue?

I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8.

Kindly waiting for the reply.

Regards,

Amit B.

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Takes long time to open flashboard variable Developer studio 8.1

[Magnus Blixt - GDM Konsult AB]

Hi
Has anyone else problem to open flashboard variables in Developer studio 8.1? 
It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes 
for me about 10 minutes.

/Magnus Blixt

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Open a form in Developer Studio from a custom plugin

[André Delcroix]

Does anybody know how I can open a Form, Active Link, Filter, ... in
Developer Studio from a custom eclipse plugin?

Thanks

André

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Re: [SPAM] Re: Developer Studio issue - auto grouping of qualification criteria

[Guillaume Rheault]

I'll keep the list posted on whether there is something that can be done to fix 
this, based on what BMC support finds out. I'll definitely push to create a 
defect if nothing can be done at present. This issue does hamper developer 
productivity. 

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of LJ Longwing
Sent: Thu 10/29/09 10:19 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM]  Re: Developer Studio issue - auto grouping of qualification 
criteria
 
Not that I condone the practice, but I understand how it's doing it...this
goes back to the discussion regarding how to parse a qualification.  The
'dev studio way' is how ARInside has always parsed the qualification.  It
takes the left and right operand and puts brackets around them, then it
parses again, and puts brackets around left and right again, over and over
till it hits the individual qualifications.  it's significantly 'easier'
from a programming standpoint to do that than it is to do it the way Admin
tool used to do itbut I agree it makes it significantly harder to read.
I would say we need to open defects against the DevStudio and get it fixed.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria


** 

DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it:
the automatic grouping of qualification statements. Let me explain. When
setting a qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio "over" groups the statements
to the point where it is harder to see what it is.

So for instance in the Admin tool, you can have this qualification:

(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

In DevStudio, this becomes:

'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Notice the extra brackets.

This qualification is very simple, but as you can see it is more difficult
to figure it out in DevStudio than the  Admin tool because of the extra
brackets. With complex qualifications, this becomes a real annoyance that
really gets in the way of the developer, specially because the auto-grouping
is done even before saving the active link, filter, table field, etc. This
problem is magnified when dealing with the ITSM workflow, to the point that
I find myself copying and pasting qualifications in Notepad to strip the
extra brackets to be able to understand the qualification this is not
good.

This problem really needs to be fixed, or at least provide the end user with
the option to turn this "feature" on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let
us know

Guillaume




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Are"_

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Re: [SPAM] Re: Developer Studio issue - auto grouping of qualification criteria

[Guillaume Rheault]

Me too, that would be ideal

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of LJ Longwing
Sent: Thu 10/29/09 5:32 PM
To: arslist@ARSLIST.ORG
Subject: [SPAM]  Re: Developer Studio issue - auto grouping of qualification 
criteria
 
I can certainly see that argument :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria

Hi,

I agree, but why settle for the way AR Admin did it?

I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!

The "normal" way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5' != $NULL$

AR Admin:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

DevStudio:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Not that I condone the practice, but I understand how it's doing 
> it...this goes back to the discussion regarding how to parse a 
> qualification.  The 'dev studio way' is how ARInside has always parsed 
> the qualification.  It takes the left and right operand and puts 
> brackets around them, then it parses again, and puts brackets around 
> left and right again, over and over till it hits the individual
qualifications.  it's significantly 'easier'
> from a programming standpoint to do that than it is to do it the way 
> Admin tool used to do itbut I agree it makes it significantly 
> harder to read.
> I would say we need to open defects against the DevStudio and get it 
> fixed.
>
>   _
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Thursday, October 29, 2009 8:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Developer Studio issue - auto grouping of qualification 
> criteria
>
>
> **
>
> DevStudio is a great revolutionary tool compared to the good ol' Admin 
> tool, but there is something that the Admin Tool is better at, by not 
> doing it:
> the automatic grouping of qualification statements. Let me explain. 
> When setting a qualification, whether for an active link , filter or 
> table field qualification, or any qualification, DevStudio "over" 
> groups the statements to the point where it is harder to see what it 
> is.
>
> So for instance in the Admin tool, you can have this qualification:
>
> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != 
> $NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> In DevStudio, this becomes:
>
> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
> $NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> Notice the extra brackets.
>
> This qualification is very simple, but as you can see it is more 
> difficult to figure it out in DevStudio than the  Admin tool because 
> of the extra brackets. With complex qualifications, this becomes a 
> real annoyance that really gets in the way of the developer, specially 
> because the auto-grouping is done even before saving the active link, 
> filter, table field, etc. This problem is magnified when dealing with 
> the ITSM workflow, to the point that I find myself copying and pasting 
> qualifications in Notepad to strip the extra brackets to be able to 
> understand the qualification this is not good.
>
> This problem really needs to be fixed, or at least provide the end 
> user with the option to turn this "feature" on or off. IMO, it should 
> be off, so DevStudio behaves the same way As the Admin tool by 
> default. So far it seems there is no option to turn this off, but if 
> somebody knows a way, please let us know
>
> Guillaume
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> A

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Joe DeSouza]

Elry,

Have you tried allocating more memory to java?

Joe





From: Elry 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 7:51:53 AM
Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Hi Folks ...

Environment:

Windows Server 2003

MSSQL Database 2005

BMC ARS 7.5.0 Patch 2

We are currently working with a number of forms in the Developer Studio.

We have found that forms with 330 fields or more cannot be "rendered" properly 
in the Developer Studio after being modified.

This means that only parts of the forms can be seen or none of the form detail 
can be seen.

We have rolled back the Studio to the original unpatched version - only to find 
that we get the same results.

The only time we can see these forms completely is when we use the 7.1 
Administrator Tool.

In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
should...

Anyone else experiencing the same difficulties?




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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Elry]

Thanks Joe - let me give that a try.


On Jul 13, 10:55 am, Joe DeSouza  wrote:
> Elry,
>
> Have you tried allocating more memory to java?
>
> Joe
>
> 
> From: Elry 
> To: arsl...@arslist.org
> Sent: Monday, July 13, 2009 7:51:53 AM
> Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> Hi Folks ...
>
> Environment:
>
> Windows Server 2003
>
> MSSQL Database 2005
>
> BMC ARS 7.5.0 Patch 2
>
> We are currently working with a number of forms in the Developer Studio.
>
> We have found that forms with 330 fields or more cannot be "rendered" 
> properly in the Developer Studio after being modified.
>
> This means that only parts of the forms can be seen or none of the form 
> detail can be seen.
>
> We have rolled back the Studio to the original unpatched version - only to 
> find that we get the same results.
>
> The only time we can see these forms completely is when we use the 7.1 
> Administrator Tool.
>
> In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
> should...
>
> Anyone else experiencing the same difficulties?
>
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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Joe DeSouza]

No problem. Also make sure you have a reasonable amount of free available 
memory on your client. Turning off applications or services that aren't being 
used at the time of using the Dev studio may also be a good idea.

Joe



From: Elry 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 11:08:34 AM
Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Thanks Joe - let me give that a try.


On Jul 13, 10:55 am, Joe DeSouza  wrote:
> Elry,
>
> Have you tried allocating more memory to java?
>
> Joe
>
> 
> From: Elry 
> To: arsl...@arslist.org
> Sent: Monday, July 13, 2009 7:51:53 AM
> Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> Hi Folks ...
>
> Environment:
>
> Windows Server 2003
>
> MSSQL Database 2005
>
> BMC ARS 7.5.0 Patch 2
>
> We are currently working with a number of forms in the Developer Studio.
>
> We have found that forms with 330 fields or more cannot be "rendered" 
> properly in the Developer Studio after being modified.
>
> This means that only parts of the forms can be seen or none of the form 
> detail can be seen.
>
> We have rolled back the Studio to the original unpatched version - only to 
> find that we get the same results.
>
> The only time we can see these forms completely is when we use the 7.1 
> Administrator Tool.
>
> In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
> should...
>
> Anyone else experiencing the same difficulties?




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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Elry]

Hey Joe...

Made the following changes:

Memory Pool = 512 MB
Maximum Memory Pool = 1024 MB
Thread Stack Size = 3000KB

We did not see any change in behavior, but we did notice the
following:

1) We noticed the problem when we disabled a group of 8 buttons that
had a 24X24 embedded JPEG image.
2) When the buttons are enabled - the behavior stops.
3) We deleted these buttons and recreated them from scratch using the
same field IDs.
4) The forms now behave accordingly.

The log files did not show anything, but the Dev Studio Configuration
Log files shows:

1) Save Failures.
2) java.lang.IllegalArgumentException: Argument not valid.
3) Errors include SWT.error:3761, SWT.error:3766, SWT.error:3795

Looks like a BUG!


On Jul 13, 11:52 am, Joe DeSouza  wrote:
> No problem. Also make sure you have a reasonable amount of free available 
> memory on your client. Turning off applications or services that aren't being 
> used at the time of using the Dev studio may also be a good idea.
>
> JoeP
>
> 
> From: Elry 
> To: arsl...@arslist.org
> Sent: Monday, July 13, 2009 11:08:34 AM
> Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> Thanks Joe - let me give that a try.
>
> On Jul 13, 10:55 am, Joe DeSouza  wrote:
>
>
>
> > Elry,
>
> > Have you tried allocating more memory to java?
>
> > Joe
>
> > 
> > From: Elry 
> > To: arsl...@arslist.org
> > Sent: Monday, July 13, 2009 7:51:53 AM
> > Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load
>
> > Hi Folks ...
>
> > Environment:
>
> > Windows Server 2003
>
> > MSSQL Database 2005
>
> > BMC ARS 7.5.0 Patch 2
>
> > We are currently working with a number of forms in the Developer Studio.
>
> > We have found that forms with 330 fields or more cannot be "rendered" 
> > properly in the Developer Studio after being modified.
>
> > This means that only parts of the forms can be seen or none of the form 
> > detail can be seen.
>
> > We have rolled back the Studio to the original unpatched version - only to 
> > find that we get the same results.
>
> > The only time we can see these forms completely is when we use the 7.1 
> > Administrator Tool.
>
> > In the user tool (WUT) and the Mid-tier - these forms appear as they 
> > normally should...
>
> > Anyone else experiencing the same difficulties?
>
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Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

[Joe DeSouza]

Could well be a bug.. The tool does look like it needs some work done on it 
before it may be ironed out of some of the problems.

Problems I have faced with even the latest drop of the tool were fortunately 
more superficial in nature so far, but then again I haven't had the chance to 
do a lot of development work using it as yet.

Joe




From: Elry 
To: arslist@ARSLIST.ORG
Sent: Monday, July 13, 2009 2:14:11 PM
Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Windows Server 2003

MSSQL Database 2005

BMC ARS 7.5.0 Patch 2

We are currently working with a number of forms in the Developer Studio.

We have found that forms with 330 fields or more cannot be "rendered" properly 
in the Developer Studio after being modified.

This means that only parts of the forms can be seen or none of the form detail 
can be seen.

We have rolled back the Studio to the original unpatched version - only to find 
that we get the same results.

The only time we can see these forms completely is when we use the 7.1 
Administrator Tool.

In the user tool (WUT) and the Mid-tier - these forms appear as they normally 
should...

Anyone else experiencing the same difficulties?
Hey Joe...

Made the following changes:

Memory Pool = 512 MB
Maximum Memory Pool = 1024 MB
Thread Stack Size = 3000KB

We did not see any change in behavior, but we did notice the
following:

1) We noticed the problem when we disabled a group of 8 buttons that had a 
24X24 embedded JPEG image.
2) When the buttons are enabled - the behavior stops.
3) We deleted these buttons and recreated them from scratch using the same 
field IDs.
4) The forms now behave accordingly.

The log files did not show anything, but the Dev Studio Configuration
Log files shows:

1) Save Failures.
2) java.lang.IllegalArgumentException: Argument not valid.
3) Errors include SWT.error:3761, SWT.error:3766, SWT.error:3795

Looks like a BUG!


On Jul 13, 11:52 am, Joe DeSouza  wrote:
No problem. Also make sure you have a reasonable amount of free available 
memory on your client. Turning off applications or services that aren't being 
used at the time of using the Dev studio may also be a good idea.

JoeP


From: Elry 
To: arsl...@arslist.org
Sent: Monday, July 13, 2009 11:08:34 AM
Subject: Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Thanks Joe - let me give that a try.

On Jul 13, 10:55 am, Joe DeSouza  wrote:



Elry,

Have you tried allocating more memory to java?

Joe


From: Elry 
To: arsl...@arslist.org
Sent: Monday, July 13, 2009 7:51:53 AM
Subject: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

Hi Folks ...

Environment:





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ITSM 7.6.4 Developer Studio and the Class Manager and Field IDs

[Sanford, Claire]

When I added a field to the Asset forms/CMDB via the Class Manager in the old 
6.3.0 version and then added the field to my Join Form, it kept the field ID I 
gave it - 95000.
When I add a field to the Asset forms/CMDB via the Class Manager in the ITSM 
7.6.4 version and then add the field to my Join Form, it gives it a generic 
field ID like - 536870919.

I am adding the fields to the BMC.CORE:BMC_ComputerSystem form via the Class 
Manager and then adding the fields to the AST:ComputerSystem via the Developer 
Suite.

Is there a way to keep my numbers rather than the generic ones?  It makes 
reporting and developing much easier.

Thank you!
Claire
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Re: getting error while saving the active link in developer studio.

[LJ LongWing]

Amit,
That error comes when an Active Link belongs to a deployable application,
and that application had a role, and that role was given
permissionsthen at some later time, that role was removed from the
application, but the permission was never stripped from the ALso the
next time the AL is opened and saved, it checks to verify the permissions,
finds that they are 'invalid', and is supposed to strip the permission from
the ALI believe it's a warning, not an error, with the distinction that
an error would stop the saving, where a warning allows the save

Now, the question, if you close and re-open the Active Link in question,
are the changes you specified still in it?


On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant wrote:

> **
> Hello All,
>
> I am facing an issue while trying to save active link. I am opening an
> existing active link and adding one more push field in existing Push field
> action. Then when i try to save that active link , i am getting following
> pop up :
>
> "Group having ID :-20,000 does not exist on the server. This group has
> been removed from the permission list.,  5309"
>
> when i press "Ok"button present on popup, same active link gets saved. But
> data never get pushed into newly added field .
>
> Could you please help me to sort out this issue?
>
> I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8.
>
> Kindly waiting for the reply.
>
> Regards,
>
> Amit B.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: getting error while saving the active link in developer studio.

[Remedy consultant]

Hello ,

Thank you for your reply.

Now, the question, if you close and re-open the Active Link in question,
are the changes you specified still in it?

Answer : Yes when i reopen same AL ,my changes stil present in it. Could
you please let me know how to get rid of this warning?

Regards,

Amit B.


On Sat, Nov 16, 2013 at 1:23 AM, LJ LongWing  wrote:

> **
> Amit,
> That error comes when an Active Link belongs to a deployable application,
> and that application had a role, and that role was given
> permissionsthen at some later time, that role was removed from the
> application, but the permission was never stripped from the ALso the
> next time the AL is opened and saved, it checks to verify the permissions,
> finds that they are 'invalid', and is supposed to strip the permission from
> the ALI believe it's a warning, not an error, with the distinction that
> an error would stop the saving, where a warning allows the save
>
> Now, the question, if you close and re-open the Active Link in question,
> are the changes you specified still in it?
>
>
> On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant 
> wrote:
>
>> **
>> Hello All,
>>
>> I am facing an issue while trying to save active link. I am opening an
>> existing active link and adding one more push field in existing Push field
>> action. Then when i try to save that active link , i am getting following
>> pop up :
>>
>> "Group having ID :-20,000 does not exist on the server. This group has
>> been removed from the permission list.,  5309"
>>
>> when i press "Ok"button present on popup, same active link gets saved.
>> But data never get pushed into newly added field .
>>
>> Could you please help me to sort out this issue?
>>
>> I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8.
>>
>> Kindly waiting for the reply.
>>
>> Regards,
>>
>> Amit B.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: getting error while saving the active link in developer studio.

[LJ LongWing]

The warning should be gone, as it indicates, it should have removed the
problem permission on modification, you should only see it again on other
objects with the same problem.
On Nov 15, 2013 11:21 PM, "Remedy consultant"  wrote:

> **
> Hello ,
>
> Thank you for your reply.
>
> Now, the question, if you close and re-open the Active Link in question,
> are the changes you specified still in it?
>
> Answer : Yes when i reopen same AL ,my changes stil present in it. Could
> you please let me know how to get rid of this warning?
>
> Regards,
>
> Amit B.
>
>
> On Sat, Nov 16, 2013 at 1:23 AM, LJ LongWing wrote:
>
>> **
>> Amit,
>> That error comes when an Active Link belongs to a deployable application,
>> and that application had a role, and that role was given
>> permissionsthen at some later time, that role was removed from the
>> application, but the permission was never stripped from the ALso the
>> next time the AL is opened and saved, it checks to verify the permissions,
>> finds that they are 'invalid', and is supposed to strip the permission from
>> the ALI believe it's a warning, not an error, with the distinction that
>> an error would stop the saving, where a warning allows the save
>>
>> Now, the question, if you close and re-open the Active Link in question,
>> are the changes you specified still in it?
>>
>>
>> On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant > > wrote:
>>
>>> **
>>> Hello All,
>>>
>>> I am facing an issue while trying to save active link. I am opening an
>>> existing active link and adding one more push field in existing Push field
>>> action. Then when i try to save that active link , i am getting following
>>> pop up :
>>>
>>> "Group having ID :-20,000 does not exist on the server. This group has
>>> been removed from the permission list.,  5309"
>>>
>>> when i press "Ok"button present on popup, same active link gets saved.
>>> But data never get pushed into newly added field .
>>>
>>> Could you please help me to sort out this issue?
>>>
>>> I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8.
>>>
>>> Kindly waiting for the reply.
>>>
>>> Regards,
>>>
>>> Amit B.
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: getting error while saving the active link in developer studio.

[Brent Goodman]

I get this type of error all the time when duplicating OOB workflow for custom 
work we are building. 

Just go I to the permissions and hit the double arrow to remove all permissions 
and then manually add them back.

There are permissions that you can't see, but the remove all seems to get rid 
of them.

Once doing that, everything saves with out error.

I think it has so etching to do with deployable applications or something.

Sent from my iPhone

> On Nov 16, 2013, at 6:34 AM, LJ LongWing  wrote:
> 
> **
> The warning should be gone, as it indicates, it should have removed the 
> problem permission on modification, you should only see it again on other 
> objects with the same problem.
> 
>> On Nov 15, 2013 11:21 PM, "Remedy consultant"  wrote:
>> **
>> Hello ,
>> 
>> Thank you for your reply. 
>> 
>> Now, the question, if you close and re-open the Active Link in question, are 
>> the changes you specified still in it?
>> 
>> Answer : Yes when i reopen same AL ,my changes stil present in it. Could you 
>> please let me know how to get rid of this warning?
>> 
>> Regards,
>> 
>> Amit B.
>> 
>> 
>>> On Sat, Nov 16, 2013 at 1:23 AM, LJ LongWing  wrote:
>>> **
>>> Amit,
>>> That error comes when an Active Link belongs to a deployable application, 
>>> and that application had a role, and that role was given 
>>> permissionsthen at some later time, that role was removed from the 
>>> application, but the permission was never stripped from the ALso the 
>>> next time the AL is opened and saved, it checks to verify the permissions, 
>>> finds that they are 'invalid', and is supposed to strip the permission from 
>>> the ALI believe it's a warning, not an error, with the distinction that 
>>> an error would stop the saving, where a warning allows the save
>>> 
>>> Now, the question, if you close and re-open the Active Link in question, 
>>> are the changes you specified still in it?
>>> 
>>> 
 On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant  
 wrote:
 **
 Hello All,
 
 I am facing an issue while trying to save active link. I am opening an 
 existing active link and adding one more push field in existing Push field 
 action. Then when i try to save that active link , i am getting following 
 pop up :
 
 "Group having ID :-20,000 does not exist on the server. This group has
 been removed from the permission list.,  5309"
 
 when i press "Ok"button present on popup, same active link gets saved. But 
 data never get pushed into newly added field .
 
 Could you please help me to sort out this issue? 
 
 I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8.
 
 Kindly waiting for the reply. 
 
 Regards,
 
 Amit B.
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> 
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: getting error while saving the active link in developer studio.

[Remedy consultant]

Hello,

I tried to remove all permission of AL and added it again. but same warning
appears again. Because of this issue , newly added field mapping in push
field( in same AL push action) is not working. Any idea how to get rid of
this warning/issue?

Regards,

Amit B.

On Sat, Nov 16, 2013 at 11:17 AM, Brent Goodman  wrote:

> **
> I get this type of error all the time when duplicating OOB workflow for
> custom work we are building.
>
> Just go I to the permissions and hit the double arrow to remove all
> permissions and then manually add them back.
>
> There are permissions that you can't see, but the remove all seems to get
> rid of them.
>
> Once doing that, everything saves with out error.
>
> I think it has so etching to do with deployable applications or something.
>
> Sent from my iPhone
>
> On Nov 16, 2013, at 6:34 AM, LJ LongWing  wrote:
>
>  **
>
> The warning should be gone, as it indicates, it should have removed the
> problem permission on modification, you should only see it again on other
> objects with the same problem.
> On Nov 15, 2013 11:21 PM, "Remedy consultant" 
> wrote:
>
>> **
>> Hello ,
>>
>> Thank you for your reply.
>>
>> Now, the question, if you close and re-open the Active Link in question,
>> are the changes you specified still in it?
>>
>> Answer : Yes when i reopen same AL ,my changes stil present in it. Could
>> you please let me know how to get rid of this warning?
>>
>> Regards,
>>
>> Amit B.
>>
>>
>> On Sat, Nov 16, 2013 at 1:23 AM, LJ LongWing wrote:
>>
>>> **
>>> Amit,
>>> That error comes when an Active Link belongs to a deployable
>>> application, and that application had a role, and that role was given
>>> permissionsthen at some later time, that role was removed from the
>>> application, but the permission was never stripped from the ALso the
>>> next time the AL is opened and saved, it checks to verify the permissions,
>>> finds that they are 'invalid', and is supposed to strip the permission from
>>> the ALI believe it's a warning, not an error, with the distinction that
>>> an error would stop the saving, where a warning allows the save
>>>
>>> Now, the question, if you close and re-open the Active Link in question,
>>> are the changes you specified still in it?
>>>
>>>
>>> On Fri, Nov 15, 2013 at 12:28 PM, Remedy consultant <
>>> raccons...@gmail.com> wrote:
>>>
 **
  Hello All,

 I am facing an issue while trying to save active link. I am opening an
 existing active link and adding one more push field in existing Push field
 action. Then when i try to save that active link , i am getting following
 pop up :

  "Group having ID :-20,000 does not exist on the server. This group has
 been removed from the permission list.,  5309"

 when i press "Ok"button present on popup, same active link gets saved.
 But data never get pushed into newly added field .

 Could you please help me to sort out this issue?

 I am using ITSM 7.6.00 Patch 1 and ARS version is 7.5 Patch 8.

 Kindly waiting for the reply.

 Regards,

 Amit B.
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Error with Developer Studio after install on Windows 7 64 bit

[Garrison, Sean (Norcross)]

I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean



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Check if the form is a base form using Developer Studio

[Andrew Fremont]

Hi All,

I remember with IT Master, we can check if the form is referenced as the
base in the join forms, and wondering if Developer studio offers the same
feature.

Thanks,

Andrew.

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Re: Takes long time to open flashboard variable Developer studio 8.1

[Raj Padole]

Hi,

I have tried to open HPD:INC:KPI_ServiceDesk  this flash board variable in 
Developer studio 8.1 but it takes more than 10 min.
Other flash board variables are opening fine.

 Regards,
-Rajkumar Padole.


Date: Thu, 25 Apr 2013 13:00:24 +
From: magnus.bl...@gdm.se
Subject: Takes long time to open flashboard variable Developer studio 8.1
To: arslist@ARSLIST.ORG

**








Hi
Has anyone else problem to open flashboard variables in Developer studio 8.1? 
It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes 
for me about 10 minutes.
 
/Magnus Blixt



_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
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Re: Takes long time to open flashboard variable Developer studio 8.1

[abhijit shah]

 Hi,

After observing I found that all the variable that are accessing form 
HPD:Help Desk take more than 5 min to open in ARS 8.1 . In 7.6.04 it's 
working fine.
Don't know the reason. Can some one give the reason why it's these 
variable are taking this much time to open.


Regards,
Abhijit Shah.

On 4/25/2013 6:30 PM, Magnus Blixt - GDM Konsult AB wrote:

**

Hi

Has anyone else problem to open flashboard variables in Developer 
studio 8.1? It is not all variables but for example to open 
HPD:INC:KPI_ServiceDesk takes for me about 10 minutes.


/Magnus Blixt

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



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Re: Takes long time to open flashboard variable Developer studio 8.1

[Deshpande, Aniruddha (Sr Product Developer)]

It is a bug. Please get it hot-fixed from support.

~ aniruddha

From: abhijit shah [mailto:abhijit.s...@vyomlabs.com]
Sent: Saturday, April 26, 2008 12:21 PM
Subject: Re: Takes long time to open flashboard variable Developer studio 8.1

**
Hi,

After observing I found that all the variable that are accessing form HPD:Help 
Desk take more than 5 min to open in ARS 8.1 . In 7.6.04 it's working fine.
Don't know the reason. Can some one give the reason why it's these variable are 
taking this much time to open.

Regards,
Abhijit Shah.

On 4/25/2013 6:30 PM, Magnus Blixt - GDM Konsult AB wrote:
**
Hi
Has anyone else problem to open flashboard variables in Developer studio 8.1? 
It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes 
for me about 10 minutes.

/Magnus Blixt
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Developer Studio - Where to define Email Templates for Notify filter action.

[Andrew Fremont]

Hi All,

I'm not able to find a place to specify a template for notify action in
Developer studio :-( .
In the admin tool, there are three tabs: Fields, Messages, and Templates,
but I had a hard time to find them on developer studio.

Andrew.
Thanks

AR Server 7.5.0 P007
Oracle 11.2.0.1.0
Windows 2003 server

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Re: ITSM 7.6.4 Developer Studio and the Class Manager and Field IDs

[Remedy]

If your adding custom fields to the CMDB core forms via the class manager, are 
you manually adding these same fields to the AST forms via the developer 
studio? If so, your doing it wrong. Your suppose to use the Sync feature which 
moves the fields from the CMDB classes to the AST classes for you.

When adding fields manually to a form,  you can change the default value to 
pretty much any value you want. Once you save though, you can't change the ID.

Sent from my iPhone

On Sep 19, 2011, at 2:47 PM, "Sanford, Claire" 
 wrote:

> When I added a field to the Asset forms/CMDB via the Class Manager in the old 
> 6.3.0 version and then added the field to my Join Form, it kept the field ID 
> I gave it - 95000.
> When I add a field to the Asset forms/CMDB via the Class Manager in the ITSM 
> 7.6.4 version and then add the field to my Join Form, it gives it a generic 
> field ID like - 536870919.
> 
> I am adding the fields to the BMC.CORE:BMC_ComputerSystem form via the Class 
> Manager and then adding the fields to the AST:ComputerSystem via the 
> Developer Suite.
> 
> Is there a way to keep my numbers rather than the generic ones?  It makes 
> reporting and developing much easier.
> 
> Thank you!
> Claire
> ___
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Re: ITSM 7.6.4 Developer Studio and the Class Manager and Field IDs

[Sanford, Claire]

I added my fields to the CMDB Core forms via the class manager. I ran the Sync 
via the Application Console and the fields are still not moving over with the 
correct field ID.  Does it matter if I give them my own ID when I put them on 
the AST form?  They have the correct ID on the CMDB form.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Monday, September 19, 2011 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.4 Developer Studio and the Class Manager and Field IDs

If your adding custom fields to the CMDB core forms via the class manager, are 
you manually adding these same fields to the AST forms via the developer 
studio? If so, your doing it wrong. Your suppose to use the Sync feature which 
moves the fields from the CMDB classes to the AST classes for you.

When adding fields manually to a form,  you can change the default value to 
pretty much any value you want. Once you save though, you can't change the ID.

Sent from my iPhone

On Sep 19, 2011, at 2:47 PM, "Sanford, Claire" 
 wrote:

> When I added a field to the Asset forms/CMDB via the Class Manager in the old 
> 6.3.0 version and then added the field to my Join Form, it kept the field ID 
> I gave it - 95000.
> When I add a field to the Asset forms/CMDB via the Class Manager in the ITSM 
> 7.6.4 version and then add the field to my Join Form, it gives it a generic 
> field ID like - 536870919.
> 
> I am adding the fields to the BMC.CORE:BMC_ComputerSystem form via the Class 
> Manager and then adding the fields to the AST:ComputerSystem via the 
> Developer Suite.
> 
> Is there a way to keep my numbers rather than the generic ones?  It makes 
> reporting and developing much easier.
> 
> Thank you!
> Claire

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Re: ITSM 7.6.4 Developer Studio and the Class Manager and Field IDs

[Peter Romain]

I would never use the sync feature as it moves loads of hidden fields. Just
use the add fields to view function.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: 20 September 2011 17:16
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.4 Developer Studio and the Class Manager and Field IDs

I added my fields to the CMDB Core forms via the class manager. I ran the
Sync via the Application Console and the fields are still not moving over
with the correct field ID.  Does it matter if I give them my own ID when I
put them on the AST form?  They have the correct ID on the CMDB form.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy
Sent: Monday, September 19, 2011 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.4 Developer Studio and the Class Manager and Field IDs

If your adding custom fields to the CMDB core forms via the class manager,
are you manually adding these same fields to the AST forms via the developer
studio? If so, your doing it wrong. Your suppose to use the Sync feature
which moves the fields from the CMDB classes to the AST classes for you.

When adding fields manually to a form,  you can change the default value to
pretty much any value you want. Once you save though, you can't change the
ID.

Sent from my iPhone

On Sep 19, 2011, at 2:47 PM, "Sanford, Claire"
 wrote:

> When I added a field to the Asset forms/CMDB via the Class Manager in the
old 6.3.0 version and then added the field to my Join Form, it kept the
field ID I gave it - 95000.
> When I add a field to the Asset forms/CMDB via the Class Manager in the
ITSM 7.6.4 version and then add the field to my Join Form, it gives it a
generic field ID like - 536870919.
> 
> I am adding the fields to the BMC.CORE:BMC_ComputerSystem form via the
Class Manager and then adding the fields to the AST:ComputerSystem via the
Developer Suite.
> 
> Is there a way to keep my numbers rather than the generic ones?  It makes
reporting and developing much easier.
> 
> Thank you!
> Claire


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RFE: Functions in the Developer Studio that I would love to see..

[Joe D'Souza]

Listers,

 

The Developer Studio already has a number of functions that are really
awesome that you can't imagine another dev tool without..

 

While using these existing awesome features, I had ideas of how some
existing ideas could be applied in other areas. I have briefly documented
this in the ideas section of the BMC Developer Community.

 

Please review this idea I have for Renaming, Deleting, Editing
<https://communities.bmc.com/ideas/3586>  multiple objects when logged to
multiple servers that I have created in the BMC Communities upon the
suggestion of the AR System Developer Studio team that I talked with on the
evening with the engineering at WWRUG 2013. If you genuinely like this idea
<https://communities.bmc.com/ideas/3586> , please vote for it - if you have
suggestions please comment on it.

 

Please visit my idea <https://communities.bmc.com/ideas/3586>  at
https://communities.bmc.com/ideas/3586 and offer your honest opinions on
whether or not it would be useful to have this incorporated in a future
release of the Remedy Developer Studio..

 

Cheers

 

Joe


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Re: Error with Developer Studio after install on Windows 7 64 bit

[LJ LongWing]

Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
the 32 Bit Java


On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) <
sean.garri...@fiserv.com> wrote:

> **
>
> I’m installing developer studio 7.5 patch 8.
>
>
>
> Our company has upgraded all of our desktops to windows 7 and I am having
> issues with developer studio on Windows 7 64 bit.  After I launch it the
> login screen doesn’t show and plugins do not seem to load.  I found this
> log file in my workspace.  I took a snippet of the errors and have opened a
> ticket w/ BMC.  Just hoping maybe someone has run into this issue before:
>
>
>
> java.version=1.6.0_45
>
> java.vendor=Sun Microsystems Inc.
>
> BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
>
> Command-line arguments:  -os win32 -ws win32 -arch x86
>
>
>
> !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
>
> !MESSAGE An error occurred while automatically activating bundle
> com.bmc.arsys.studio.api (6).
>
> !STACK 0
>
> org.osgi.framework.BundleException: The activator
> com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
> invalid
>
> at
> org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
>
> at
> org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
>
> at
> org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
>
> at
> org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
>
> at
> org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
>
> .
>
> .
>
> .
>
> .
>
> at java.lang.reflect.Method.invoke(Method.java:597)
>
> at
> org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
>
> at
> org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
>
> at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
>
> Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC
> Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
> Can't find dependent libraries
>
>
>
> Anyone seen this before and have any suggestions?
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Error with Developer Studio after install on Windows 7 64 bit

[Garrison, Sean (Norcross)]

I pointed it to the 32 bit I have installed (I also have the 64 bit installed 
in a different directory.  It is also a different version).  The 32 bit version 
I am using is this:  Java verison 1.6.0_45

Thanks,

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 
32 Bit Java

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean


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Re: Error with Developer Studio after install on Windows 7 64 bit

[LJ LongWing]

Sean,
in 7.5, I don't believe that you 'point' the Dev Studio to a particular
Java.  The best way I have found is to ensure that the 32 Bit Java is in
your path before the 64 Bit.


On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) <
sean.garri...@fiserv.com> wrote:

> **
>
> I pointed it to the 32 bit I have installed (I also have the 64 bit
> installed in a different directory.  It is also a different version).  The
> 32 bit version I am using is this:  Java verison 1.6.0_45
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Friday, December 13, 2013 9:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
> the 32 Bit Java
>
>
>
> On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> I’m installing developer studio 7.5 patch 8.
>
>
>
> Our company has upgraded all of our desktops to windows 7 and I am having
> issues with developer studio on Windows 7 64 bit.  After I launch it the
> login screen doesn’t show and plugins do not seem to load.  I found this
> log file in my workspace.  I took a snippet of the errors and have opened a
> ticket w/ BMC.  Just hoping maybe someone has run into this issue before:
>
>
>
> java.version=1.6.0_45
>
> java.vendor=Sun Microsystems Inc.
>
> BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
>
> Command-line arguments:  -os win32 -ws win32 -arch x86
>
>
>
> !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
>
> !MESSAGE An error occurred while automatically activating bundle
> com.bmc.arsys.studio.api (6).
>
> !STACK 0
>
> org.osgi.framework.BundleException: The activator
> com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
> invalid
>
> at
> org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
>
> at
> org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
>
> at
> org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
>
> at
> org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
>
> at
> org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
>
> .
>
> .
>
> .
>
> .
>
> at java.lang.reflect.Method.invoke(Method.java:597)
>
> at
> org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
>
> at
> org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
>
> at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
>
> Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC
> Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
> Can't find dependent libraries
>
>
>
> Anyone seen this before and have any suggestions?
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Error with Developer Studio after install on Windows 7 64 bit

[Cecil, Ken]

Have you tried installing dev studio in a different directory from the default. 
Also maybe move/delete your workspace and start fresh.


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Sean,
in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java.  
The best way I have found is to ensure that the 32 Bit Java is in your path 
before the 64 Bit.

On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I pointed it to the 32 bit I have installed (I also have the 64 bit installed 
in a different directory.  It is also a different version).  The 32 bit version 
I am using is this:  Java verison 1.6.0_45

Thanks,

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ 
LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 
32 Bit Java

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean


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is strictly prohibited.  If you have received this communication in error, 
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Re: Error with Developer Studio after install on Windows 7 64 bit

[Garrison, Sean (Norcross)]

Yes ...

I have tried this so far:


1.Remove/reinstall

2.   Remove all jres and install java 7 32 bit runtime and reinstall.

3.   Reinstall to different directory.

No luck.  In all cases the developer tool launches with no login prompt and I 
get the below error when I look at the logs.

Sean

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, December 13, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Have you tried installing dev studio in a different directory from the default. 
Also maybe move/delete your workspace and start fresh.


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:37 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Sean,
in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java.  
The best way I have found is to ensure that the 32 Bit Java is in your path 
before the 64 Bit.

On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I pointed it to the 32 bit I have installed (I also have the 64 bit installed 
in a different directory.  It is also a different version).  The 32 bit version 
I am using is this:  Java verison 1.6.0_45

Thanks,

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ 
LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 
32 Bit Java

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean


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Re: Error with Developer Studio after install on Windows 7 64 bit

[JD Hood]

Are you sure you are installing as a full, unimpeded, no-cute-GP-stuff,
local-admin user with full read-write-execute permissions *everywhere* on
the computer?

After the install, check the devstudio.ini file in Dev-Studio's install
path (typically: C:\Program Files\BMC Software\ARSystem\DeveloperStudio)
 and ensure its pointing to the correct java and that the java files
actually exist at the path listed (64-bit java should be fine).

Also, set the memory in the devstudio.ini file on the low side (-Xms256m
and -Xmx512m) to troubleshoot. You can bump it up later.

Here's the contents of my devstudio.ini file:

-vm
C:\Program Files\Java\jre7\bin\javaw.exe
-vmargs
-Xms1024m
-Xmx2048m


If it still won't work after all that, as a last ditch effort before
contacting BMC support, I would re-download the java installer (from
Oracle) and the BMC installer to make sure I've got known-good installers.
You should not need to uninstall anything and it should over-write itself
with each install attempt.

Otherwise, it's probably time to get BMC support involved...

Thanks,
JDHood



On Sat, Dec 14, 2013 at 7:53 AM, Garrison, Sean (Norcross) <
sean.garri...@fiserv.com> wrote:

> **
>
> Yes …
>
>
>
> I have tried this so far:
>
>
>
> 1.Remove/reinstall
>
> 2.   Remove all jres and install java 7 32 bit runtime and reinstall.
>
> 3.   Reinstall to different directory.
>
>
>
> No luck.  In all cases the developer tool launches with no login prompt
> and I get the below error when I look at the logs.
>
>
>
> Sean
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken
> *Sent:* Friday, December 13, 2013 11:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Have you tried installing dev studio in a different directory from the
> default. Also maybe move/delete your workspace and start fresh.
>
>
>
>
>
> Ken.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Friday, December 13, 2013 9:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Sean,
>
> in 7.5, I don't believe that you 'point' the Dev Studio to a particular
> Java.  The best way I have found is to ensure that the 32 Bit Java is in
> your path before the 64 Bit.
>
>
>
> On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> I pointed it to the 32 bit I have installed (I also have the 64 bit
> installed in a different directory.  It is also a different version).  The
> 32 bit version I am using is this:  Java verison 1.6.0_45
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Friday, December 13, 2013 9:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
> the 32 Bit Java
>
>
>
> On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> I’m installing developer studio 7.5 patch 8.
>
>
>
> Our company has upgraded all of our desktops to windows 7 and I am having
> issues with developer studio on Windows 7 64 bit.  After I launch it the
> login screen doesn’t show and plugins do not seem to load.  I found this
> log file in my workspace.  I took a snippet of the errors and have opened a
> ticket w/ BMC.  Just hoping maybe someone has run into this issue before:
>
>
>
> java.version=1.6.0_45
>
> java.vendor=Sun Microsystems Inc.
>
> BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
>
> Command-line arguments:  -os win32 -ws win32 -arch x86
>
>
>
> !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
>
> !MESSAGE An error occurred while automatically activating bundle
> com.bmc.arsys.studio.api (6).
>
> !STACK 0
>
> org.osgi.framework.BundleException: The activator
> com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
> invalid
>
> at
> org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
>
> at
> org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980

Re: Error with Developer Studio after install on Windows 7 64 bit

[Carl Wilson]

Hi,

The directory to which Developer Studio is installed requires full
Read/Write options to be able to start correctly.  You may need to take
ownership over as the local user for the directory and sub-directories.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: 14 December 2013 15:56
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Are you sure you are installing as a full, unimpeded, no-cute-GP-stuff,
local-admin user with full read-write-execute permissions *everywhere* on
the computer?

 

After the install, check the devstudio.ini file in Dev-Studio's install path
(typically: C:\Program Files\BMC Software\ARSystem\DeveloperStudio)  and
ensure its pointing to the correct java and that the java files actually
exist at the path listed (64-bit java should be fine). 

 

Also, set the memory in the devstudio.ini file on the low side (-Xms256m and
-Xmx512m) to troubleshoot. You can bump it up later.

 

Here's the contents of my devstudio.ini file:

 

-vm

C:\Program Files\Java\jre7\bin\javaw.exe

-vmargs

-Xms1024m

-Xmx2048m

 

 

If it still won't work after all that, as a last ditch effort before
contacting BMC support, I would re-download the java installer (from Oracle)
and the BMC installer to make sure I've got known-good installers. You
should not need to uninstall anything and it should over-write itself with
each install attempt.

 

Otherwise, it's probably time to get BMC support involved...

 

Thanks,

JDHood

 

 

On Sat, Dec 14, 2013 at 7:53 AM, Garrison, Sean (Norcross)
 wrote:

** 

Yes . 

 

I have tried this so far:

 

1.Remove/reinstall 

2.   Remove all jres and install java 7 32 bit runtime and reinstall.

3.   Reinstall to different directory.

 

No luck.  In all cases the developer tool launches with no login prompt and
I get the below error when I look at the logs.

 

Sean

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, December 13, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Have you tried installing dev studio in a different directory from the
default. Also maybe move/delete your workspace and start fresh.

 

 

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Sean,

in 7.5, I don't believe that you 'point' the Dev Studio to a particular
Java.  The best way I have found is to ensure that the 32 Bit Java is in
your path before the 64 Bit.

 

On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross)
 wrote:

** 

I pointed it to the 32 bit I have installed (I also have the 64 bit
installed in a different directory.  It is also a different version).  The
32 bit version I am using is this:  Java verison 1.6.0_45

 

Thanks,

 

Sean

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
the 32 Bit Java

 

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross)
 wrote:

** 

I'm installing developer studio 7.5 patch 8.  

 

Our company has upgraded all of our desktops to windows 7 and I am having
issues with developer studio on Windows 7 64 bit.  After I launch it the
login screen doesn't show and plugins do not seem to load.  I found this log
file in my workspace.  I took a snippet of the errors and have opened a
ticket w/ BMC.  Just hoping maybe someone has run into this issue before:

 

java.version=1.6.0_45

java.vendor=Sun Microsystems Inc.

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

Command-line arguments:  -os win32 -ws win32 -arch x86

 

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387

!MESSAGE An error occurred while automatically activating bundle
com.bmc.arsys.studio.api (6).

!STACK 0

org.osgi.framework.BundleException: The activator
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
invalid

at
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(
AbstractBundle.java:146)

at
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleConte
xtImpl.java:980)

at
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.j
ava:346)

at
org.eclipse.osgi.framework.internal.core.AbstractBundle.s

Re: Error with Developer Studio after install on Windows 7 64 bit

[Jason Miller]

The same is true for the BIRT report designer (also Eclipse).

Jason


On Sat, Dec 14, 2013 at 3:17 PM, Carl Wilson  wrote:

> **
>
> Hi,
>
> The directory to which Developer Studio is installed requires full
> Read/Write options to be able to start correctly.  You may need to take
> ownership over as the local user for the directory and sub-directories.
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *JD Hood
> *Sent:* 14 December 2013 15:56
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Are you sure you are installing as a full, unimpeded, no-cute-GP-stuff,
> local-admin user with full read-write-execute permissions *everywhere* on
> the computer?
>
>
>
> After the install, check the devstudio.ini file in Dev-Studio's install
> path (typically: C:\Program Files\BMC Software\ARSystem\DeveloperStudio)
>  and ensure its pointing to the correct java and that the java files
> actually exist at the path listed (64-bit java should be fine).
>
>
>
> Also, set the memory in the devstudio.ini file on the low side (-Xms256m
> and -Xmx512m) to troubleshoot. You can bump it up later.
>
>
>
> Here's the contents of my devstudio.ini file:
>
>
>
> -vm
>
> C:\Program Files\Java\jre7\bin\javaw.exe
>
> -vmargs
>
> -Xms1024m
>
> -Xmx2048m
>
>
>
>
>
> If it still won't work after all that, as a last ditch effort before
> contacting BMC support, I would re-download the java installer (from
> Oracle) and the BMC installer to make sure I've got known-good installers.
> You should not need to uninstall anything and it should over-write itself
> with each install attempt.
>
>
>
> Otherwise, it's probably time to get BMC support involved...
>
>
>
> Thanks,
>
> JDHood
>
>
>
>
>
> On Sat, Dec 14, 2013 at 7:53 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> Yes …
>
>
>
> I have tried this so far:
>
>
>
> 1.Remove/reinstall
>
> 2.   Remove all jres and install java 7 32 bit runtime and reinstall.
>
> 3.   Reinstall to different directory.
>
>
>
> No luck.  In all cases the developer tool launches with no login prompt
> and I get the below error when I look at the logs.
>
>
>
> Sean
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken
> *Sent:* Friday, December 13, 2013 11:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Have you tried installing dev studio in a different directory from the
> default. Also maybe move/delete your workspace and start fresh.
>
>
>
>
>
> Ken.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Friday, December 13, 2013 9:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Sean,
>
> in 7.5, I don't believe that you 'point' the Dev Studio to a particular
> Java.  The best way I have found is to ensure that the 32 Bit Java is in
> your path before the 64 Bit.
>
>
>
> On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> I pointed it to the 32 bit I have installed (I also have the 64 bit
> installed in a different directory.  It is also a different version).  The
> 32 bit version I am using is this:  Java verison 1.6.0_45
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Friday, December 13, 2013 9:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
> the 32 Bit Java
>
>
>
> On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> I’m installing developer studio 7.5 patch 8.
>
>
>
> Our company has upgraded all of our desktops to windows 7 and I am having
> issues with developer studio o

Re: Check if the form is a base form using Developer Studio

[Longwing, LJ CTR MDA/IC]

If I'm not mistaken, if you have references turned on, you can right click on 
the form and get the references, and it should show you that it's used in a 
join :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Check if the form is a base form using Developer Studio

** Hi All,

I remember with IT Master, we can check if the form is referenced as the base 
in the join forms, and wondering if Developer studio offers the same feature.

Thanks,

Andrew.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Check if the form is a base form using Developer Studio

[remedy]

ARUtilities will tell you if a form is part of a join.
Login to your server with ARUtilities
Search for the form you wish, and double-click it
When the details popup, select Cross Reference
In the Object Type column you will see Join Form

Note that the list can provide you with a lot more info than just joins

http://www.arutilities.com try for free

Hope this helps.

Les

> Hi All,
>
> I remember with IT Master, we can check if the form is referenced as the
> base in the join forms, and wondering if Developer studio offers the same
> feature.
>
> Thanks,
>
> Andrew.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Check if the form is a base form using Developer Studio

[Andrew Fremont]

I checked around, but couldn't find where to turn it on.
The current setting on our server is "Record Object Relationship". It could
be obvious, but somehow I haven't been able to find it yet...

Thanks

On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> If I'm not mistaken, if you have references turned on, you can right click
> on the form and get the references, and it should show you that it's used
> in a join :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
> Sent: Tuesday, June 05, 2012 3:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Check if the form is a base form using Developer Studio
>
> ** Hi All,
>
> I remember with IT Master, we can check if the form is referenced as the
> base in the join forms, and wondering if Developer studio offers the same
> feature.
>
> Thanks,
>
> Andrew.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Check if the form is a base form using Developer Studio

[Pargeter, Christie :CO IS]

This is in your Server Information screen on the Configuration tab.  It
will require a reboot of your server and if I remember right the first
time after the restart is when it will build the relationships so could
take some time for your system to come back up depending on the amount
of workflow on the server.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check if the form is a base form using Developer Studio

 

** I checked around, but couldn't find where to turn it on. 

The current setting on our server is "Record Object Relationship". It
could be obvious, but somehow I haven't been able to find it yet...

 

Thanks

On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC
 wrote:

If I'm not mistaken, if you have references turned on, you can right
click on the form and get the references, and it should show you that
it's used in a join :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Check if the form is a base form using Developer Studio

** Hi All,


I remember with IT Master, we can check if the form is referenced as the
base in the join forms, and wondering if Developer studio offers the
same feature.

Thanks,

Andrew.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


___
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Re: Check if the form is a base form using Developer Studio

[Longwing, LJ CTR MDA/IC]

I was wrongI just went and found a join, looked at the forms utilized in 
that join, then right clicked on one of them and said 'show relationships'...it 
listed several places where the form was used as a source in a table...but it 
did NOT list the form is was used as a source of the joinso no...I don't 
know anywhere 'OOTB' that you can see that.  I know that ARInside provides that 
information.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check if the form is a base form using Developer Studio

** I checked around, but couldn't find where to turn it on. 
The current setting on our server is "Record Object Relationship". It could be 
obvious, but somehow I haven't been able to find it yet...

Thanks


On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC 
 wrote:


If I'm not mistaken, if you have references turned on, you can right 
click on the form and get the references, and it should show you that it's used 
in a join :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:05 PM
To: arslist@ARSLIST.ORG
    Subject: Check if the form is a base form using Developer Studio

** Hi All,


I remember with IT Master, we can check if the form is referenced as 
the base in the join forms, and wondering if Developer studio offers the same 
feature.

Thanks,

Andrew.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


___
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Re: Check if the form is a base form using Developer Studio

[Support]

The answer can be found in ARSmarts (www.arsmarts.com).  ARSmarts lists 
all the relationships of all objects type, and also offers you a much 
better view of Base and Overlay objects.


HTH.

Kaïs
kais.albas...@arsmarts.com

On 6/06/2012 15:21, Longwing, LJ CTR MDA/IC wrote:

I was wrongI just went and found a join, looked at the forms utilized in 
that join, then right clicked on one of them and said 'show relationships'...it 
listed several places where the form was used as a source in a table...but it 
did NOT list the form is was used as a source of the joinso no...I don't 
know anywhere 'OOTB' that you can see that.  I know that ARInside provides that 
information.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Check if the form is a base form using Developer Studio

** I checked around, but couldn't find where to turn it on.
The current setting on our server is "Record Object Relationship". It could be 
obvious, but somehow I haven't been able to find it yet...

Thanks


On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR 
MDA/IC  wrote:


If I'm not mistaken, if you have references turned on, you can right 
click on the form and get the references, and it should show you that it's used 
in a join :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 05, 2012 3:05 PM
To: arslist@ARSLIST.ORG
    Subject: Check if the form is a base form using Developer Studio

** Hi All,


I remember with IT Master, we can check if the form is referenced as 
the base in the join forms, and wondering if Developer studio offers the same 
feature.

Thanks,

Andrew.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


___
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Re: Check if the form is a base form using Developer Studio

[remedy]

I sent this earlier, and just wanted to remind you:

ARUtilities will tell you if a form is part of a join.

Download ARUtilities (note there is a free trial period)
http://www.arutilities.com

Login to your server with ARUtilities
Search for the form you wish, and double-click it
When the details popup, select Cross Reference
In the Object Type column you will see Join Form
Note that the list can provide you with a lot more info than just joins

http://www.arutilities.com try for free

Hope this helps.

Les



> I was wrongI just went and found a join, looked at the forms utilized
> in that join, then right clicked on one of them and said 'show
> relationships'...it listed several places where the form was used as a
> source in a table...but it did NOT list the form is was used as a source
> of the joinso no...I don't know anywhere 'OOTB' that you can see that.
>  I know that ARInside provides that information.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
> Sent: Tuesday, June 05, 2012 3:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Check if the form is a base form using Developer Studio
>
> ** I checked around, but couldn't find where to turn it on.
> The current setting on our server is "Record Object Relationship". It
> could be obvious, but somehow I haven't been able to find it yet...
>
> Thanks
>
>
> On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC
>  wrote:
>
>
>   If I'm not mistaken, if you have references turned on, you can right
> click on the form and get the references, and it should show you that
> it's used in a join :)
>
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
>   Sent: Tuesday, June 05, 2012 3:05 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Check if the form is a base form using Developer Studio
>
>   ** Hi All,
>
>
>   I remember with IT Master, we can check if the form is referenced as the
> base in the join forms, and wondering if Developer studio offers the same
> feature.
>
>   Thanks,
>
>   Andrew.
>
>   _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>   
> ___
>   UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>   attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> ___
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> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Check if the form is a base form using Developer Studio

[Longwing, LJ CTR MDA/IC]

Agreedso we now know that

1 - Dev Studio DOES NOT provide it, but
2 - ARUtilities, ARSmarts, and ARInside do

I'm sure that there are multiple other utilities that provide what I'm sure we 
would all consider 'basic' information :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of rem...@arutilities.com
Sent: Wednesday, June 06, 2012 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check if the form is a base form using Developer Studio

I sent this earlier, and just wanted to remind you:

ARUtilities will tell you if a form is part of a join.

Download ARUtilities (note there is a free trial period) 
http://www.arutilities.com

Login to your server with ARUtilities
Search for the form you wish, and double-click it When the details popup, 
select Cross Reference In the Object Type column you will see Join Form Note 
that the list can provide you with a lot more info than just joins

http://www.arutilities.com try for free

Hope this helps.

Les



> I was wrongI just went and found a join, looked at the forms 
> utilized in that join, then right clicked on one of them and said 
> 'show relationships'...it listed several places where the form was 
> used as a source in a table...but it did NOT list the form is was used 
> as a source of the joinso no...I don't know anywhere 'OOTB' that you can 
> see that.
>  I know that ARInside provides that information.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
> Sent: Tuesday, June 05, 2012 3:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Check if the form is a base form using Developer Studio
>
> ** I checked around, but couldn't find where to turn it on.
> The current setting on our server is "Record Object Relationship". It 
> could be obvious, but somehow I haven't been able to find it yet...
>
> Thanks
>
>
> On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC 
>  wrote:
>
>
>   If I'm not mistaken, if you have references turned on, you can right 
> click on the form and get the references, and it should show you that 
> it's used in a join :)
>
>   -Original Message-
>   From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
>   Sent: Tuesday, June 05, 2012 3:05 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Check if the form is a base form using Developer Studio
>
>   ** Hi All,
>
>
>   I remember with IT Master, we can check if the form is referenced as 
> the base in the join forms, and wondering if Developer studio offers 
> the same feature.
>
>   Thanks,
>
>   Andrew.
>
>   _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>   
> ___
>   UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>   attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Check if the form is a base form using Developer Studio

[Joe Martin D'Souza]

And if you are on a poor man’s budget and do not mind writing a small query to 
the database, query the schema_join table using the schemaid of the table you 
want to find out about.. It may turn out to be a bit of a nested query, but 
doable..

Cheers

Joe

From: Andrew Fremont 
Sent: Tuesday, June 05, 2012 5:57 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Check if the form is a base form using Developer Studio

** I checked around, but couldn't find where to turn it on.  
The current setting on our server is "Record Object Relationship". It could be 
obvious, but somehow I haven't been able to find it yet...

Thanks


On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC 
 wrote:

  If I'm not mistaken, if you have references turned on, you can right click on 
the form and get the references, and it should show you that it's used in a 
join :)

  -Original Message-
  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
  Sent: Tuesday, June 05, 2012 3:05 PM
  To: arslist@ARSLIST.ORG
  Subject: Check if the form is a base form using Developer Studio

  ** Hi All,


  I remember with IT Master, we can check if the form is referenced as the base 
in the join forms, and wondering if Developer studio offers the same feature.

  Thanks,

  Andrew.

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Re: Check if the form is a base form using Developer Studio

[ravi rai]

Show Relationship option is available in Dev studio which will list all 
relationship 
It works fine. I am on BMC Remedy Developer Studio Version: 7.6.04 
 
Ravi
 

> Date: Wed, 6 Jun 2012 08:32:43 -0600
> From: lj.longwing@mda.mil
> Subject: Re: Check if the form is a base form using Developer Studio
> To: arslist@ARSLIST.ORG
> 
> Agreedso we now know that
> 
> 1 - Dev Studio DOES NOT provide it, but
> 2 - ARUtilities, ARSmarts, and ARInside do
> 
> I'm sure that there are multiple other utilities that provide what I'm sure 
> we would all consider 'basic' information :)
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of rem...@arutilities.com
> Sent: Wednesday, June 06, 2012 8:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Check if the form is a base form using Developer Studio
> 
> I sent this earlier, and just wanted to remind you:
> 
> ARUtilities will tell you if a form is part of a join.
> 
> Download ARUtilities (note there is a free trial period) 
> http://www.arutilities.com
> 
> Login to your server with ARUtilities
> Search for the form you wish, and double-click it When the details popup, 
> select Cross Reference In the Object Type column you will see Join Form Note 
> that the list can provide you with a lot more info than just joins
> 
> http://www.arutilities.com try for free
> 
> Hope this helps.
> 
> Les
> 
> 
> 
> > I was wrongI just went and found a join, looked at the forms 
> > utilized in that join, then right clicked on one of them and said 
> > 'show relationships'...it listed several places where the form was 
> > used as a source in a table...but it did NOT list the form is was used 
> > as a source of the joinso no...I don't know anywhere 'OOTB' that you 
> > can see that.
> > I know that ARInside provides that information.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
> > Sent: Tuesday, June 05, 2012 3:57 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Check if the form is a base form using Developer Studio
> >
> > ** I checked around, but couldn't find where to turn it on.
> > The current setting on our server is "Record Object Relationship". It 
> > could be obvious, but somehow I haven't been able to find it yet...
> >
> > Thanks
> >
> >
> > On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC 
> >  wrote:
> >
> >
> > If I'm not mistaken, if you have references turned on, you can right 
> > click on the form and get the references, and it should show you that 
> > it's used in a join :)
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
> > Sent: Tuesday, June 05, 2012 3:05 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Check if the form is a base form using Developer Studio
> >
> > ** Hi All,
> >
> >
> > I remember with IT Master, we can check if the form is referenced as 
> > the base in the join forms, and wondering if Developer studio offers 
> > the same feature.
> >
> > Thanks,
> >
> > Andrew.
> >
> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
> >
> >
> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> > __
> > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
> www.wwrug12.com ARSList: "Where the Answers Are"
> 
> ___
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Re: Check if the form is a base form using Developer Studio

[Longwing, LJ CTR MDA/IC]

In your 7.6.4 system if you show relationships on a form you know is in a join, 
it lists that join form as a relationship?  If your answer is yes, that was 
fixed some time between 7.5 P7 and whatever your patch of 7.6.4.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Wednesday, June 06, 2012 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check if the form is a base form using Developer Studio

**
Show Relationship option is available in Dev studio which will list all 
relationship It works fine. I am on BMC Remedy Developer Studio Version: 7.6.04 
 
Ravi
 

> Date: Wed, 6 Jun 2012 08:32:43 -0600
> From: lj.longwing@mda.mil
> Subject: Re: Check if the form is a base form using Developer Studio
> To: arslist@ARSLIST.ORG
> 
> Agreedso we now know that
> 
> 1 - Dev Studio DOES NOT provide it, but
> 2 - ARUtilities, ARSmarts, and ARInside do
> 
> I'm sure that there are multiple other utilities that provide what I'm 
> sure we would all consider 'basic' information :)
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of rem...@arutilities.com
> Sent: Wednesday, June 06, 2012 8:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Check if the form is a base form using Developer Studio
> 
> I sent this earlier, and just wanted to remind you:
> 
> ARUtilities will tell you if a form is part of a join.
> 
> Download ARUtilities (note there is a free trial period) 
> http://www.arutilities.com
> 
> Login to your server with ARUtilities
> Search for the form you wish, and double-click it When the details 
> popup, select Cross Reference In the Object Type column you will see 
> Join Form Note that the list can provide you with a lot more info than 
> just joins
> 
> http://www.arutilities.com try for free
> 
> Hope this helps.
> 
> Les
> 
> 
> 
> > I was wrongI just went and found a join, looked at the forms 
> > utilized in that join, then right clicked on one of them and said 
> > 'show relationships'...it listed several places where the form was 
> > used as a source in a table...but it did NOT list the form is was 
> > used as a source of the joinso no...I don't know anywhere 'OOTB' that 
> > you can see that.
> > I know that ARInside provides that information.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
> > Sent: Tuesday, June 05, 2012 3:57 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Check if the form is a base form using Developer Studio
> >
> > ** I checked around, but couldn't find where to turn it on.
> > The current setting on our server is "Record Object Relationship". 
> > It could be obvious, but somehow I haven't been able to find it yet...
> >
> > Thanks
> >
> >
> > On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC 
> >  wrote:
> >
> >
> > If I'm not mistaken, if you have references turned on, you can right 
> > click on the form and get the references, and it should show you 
> > that it's used in a join :)
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
> > Sent: Tuesday, June 05, 2012 3:05 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Check if the form is a base form using Developer Studio
> >
> > ** Hi All,
> >
> >
> > I remember with IT Master, we can check if the form is referenced as 
> > the base in the join forms, and wondering if Developer studio offers 
> > the same feature.
> >
> > Thanks,
> >
> > Andrew.
> >
> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> > 
> > ___ UNSUBSCRIBE or access ARSlist Archives at 
> > www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the 
> > Answers Are"
> >
> >
> >
> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> > 
> > __ _ UNSUBSCRIBE or access ARSlist Archives at 
> > www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the 
> > Answers Are"
> >
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Is it just me or is BMC Developer Studio full of bugs?

[Angus Comber]

I am running Developer Studio v7.6.04 SP3 and frequently have to restart studio 
because I get:

Problem Occurred

Save Failed

javqa.lang.NullPointerException

I can't seem to work out a pattern.  It happens a lot on creating run process 
active links.

Is there a patch to fix this or is it just part of life as a Remedy developer?

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