ERROR (1291053)
Hi All, I am using Remedy 7.1 and I am using the API to update some Incident information (form HPD:Help Desk). Initially it was working fine, The issue started when I tried to update the 'Assignee' information. Every time I try it, I receive the following error: ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group, and Assignee fields or the type ahead return function on the Assigned Group or Assignee fields to select this information. So, I defined these information, I mean I defined (They are the same values used in GUI): Support Company: My Company Support Organization: IT Support Organization Assigned Group: Internal Support However, I kept receiving the same error message. What can I do? I appreciate any suggestion. Cheers, Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
What you need to do in the API program you are using is the same as the user tool does. Turn on logging in the user tool and do the assignment change. Then you will see the hidden fields that are being set by the workflow. Set those fields and your problem will go away. Cheers You are missing some ID fields like Assigned Group ID and depending on what you are really doing, a bunch more. You could also trace the set of filters to determine when the error is thrown. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:<mailto:ben.cher...@softwaretoolhouse.com> Ben.Chernys _AT_ softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: July-15-10 14:47 To: arslist@ARSLIST.ORG Subject: ERROR (1291053) ** Hi All, I am using Remedy 7.1 and I am using the API to update some Incident information (form HPD:Help Desk). Initially it was working fine, The issue started when I tried to update the 'Assignee' information. Every time I try it, I receive the following error: ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group, and Assignee fields or the type ahead return function on the Assigned Group or Assignee fields to select this information. So, I defined these information, I mean I defined (They are the same values used in GUI): Support Company: My Company Support Organization: IT Support Organization Assigned Group: Internal Support However, I kept receiving the same error message. What can I do? I appreciate any suggestion. Cheers, Mauro _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
Try using Incident Interface for the update. - Vinay On Thu, Jul 15, 2010 at 8:46 AM, Mauro Monteiro wrote: > ** Hi All, > > I am using Remedy 7.1 and I am using the API to update some Incident > information (form HPD:Help Desk). Initially it was working fine, The issue > started when I tried to update the 'Assignee' information. Every time I try > it, I receive the following error: > > ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus > for the Support Company, Support Organization, Assigned Group, and Assignee > fields or the type ahead return > function on the Assigned Group or Assignee fields to select this > information. > > So, I defined these information, I mean I defined (They are the same values > used in GUI): > > Support Company: My Company > Support Organization: IT Support Organization > Assigned Group: Internal Support > > However, I kept receiving the same error message. What can I do? I > appreciate any suggestion. > > Cheers, > Mauro > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
Is there a space or other hidden character at the end of the Assigned Group? We encountered a similar error upgrading Mid Tier from 7.0 to 7.5, and found several Support Groups has spaces at the end. We recreated the Support Group without the space and the error went away. John On 7/15/10 7:46 AM, Mauro Monteiro wrote: ** Hi All, I am using Remedy 7.1 and I am using the API to update some Incident information (form HPD:Help Desk). Initially it was working fine, The issue started when I tried to update the 'Assignee' information. Every time I try it, I receive the following error: ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group, and Assignee fields or the type ahead return function on the Assigned Group or Assignee fields to select this information. So, I defined these information, I mean I defined (They are the same values used in GUI): Support Company: My Company Support Organization: IT Support Organization Assigned Group: Internal Support However, I kept receiving the same error message. What can I do? I appreciate any suggestion. Cheers, Mauro _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
Hi Chemys, I don't have so experience with Remedy. How can I enable the trace to figure out all filters running ? Is there a wad to loogin it? Cheers, Mauro 2010/7/15 chernys > ** > > What you need to do in the API program you are using is the same as the > user tool does. Turn on logging in the user tool and do the assignment > change. Then you will see the hidden fields that are being set by the > workflow. Set those fields and your problem will go away. > > > > Cheers > > You are missing some ID fields like Assigned Group ID and depending on > what you are really doing, a bunch more. > > > > You could also trace the set of filters to determine when the error is > thrown. > > > > Ben Chernys > > Senior Software Architect > Software Tool House Inc. > > Canada / Deutschland / Germany > Mobile: +49 171 380 2329GMT + 1 + [ DST ] > Email: Ben.Chernys _AT_ > softwaretoolhouse.com > Web: www.softwaretoolhouse.com > > Check out Software Tool House's free Diary Editor. > > *Meta-Update**,* our premium ARS Data tool, lets you automate > your imports, migrations, *in no time at all*, without programming, > without staging forms, without merge workflow. > http://www.softwaretoolhouse.com/ > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Mauro Monteiro > *Sent:* July-15-10 14:47 > *To:* arslist@ARSLIST.ORG > *Subject:* ERROR (1291053) > > > > ** Hi All, > > > I am using Remedy 7.1 and I am using the API to update some Incident > information (form HPD:Help Desk). Initially it was working fine, The issue > started when I tried to update the 'Assignee' information. Every time I try > it, I receive the following error: > > ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus > for the Support Company, Support Organization, Assigned Group, and Assignee > fields or the type ahead return > function on the Assigned Group or Assignee fields to select this > information. > > So, I defined these information, I mean I defined (They are the same values > used in GUI): > > Support Company: My Company > Support Organization: IT Support Organization > Assigned Group: Internal Support > > However, I kept receiving the same error message. What can I do? I > appreciate any suggestion. > > Cheers, > Mauro > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
Hi All, After some investigations I found a filter named 'HPD:INC:ValidateAsgneeShft_053' which is responsible for showing the error message I sent before. Apparently, I must set the field 'Assigned Group Shift Name', I did it a very similar error happened - ERROR (1291055). Now, the issue seems to be related to the field named 'z1D Char01' because the new error is set on field named 'HPD:INC:ValidateAsgneeShft_055' which has the following criteria: *(( 'Assigned Support Company' != 'DB.Assigned Support Company') OR ( 'Assigned Support Organization' != 'DB.Assigned Support Organization') OR ( 'Assigned Group' != 'DB.Assigned Group') OR ( 'Assigned Group ID' != 'DB.Assigned Group ID') OR ( 'Assigned Group Shift Name' != 'DB.Assigned Group Shift Name') OR ( 'Assigned Group Shift ID' != 'DB.Assigned Group Shift ID') OR ( 'Assignee' != 'DB.Assignee') OR ( 'Assignee Login ID' != 'DB.Assignee Login ID')) AND ( 'Assignee' != $NULL$ ) AND ( 'Assigned Group Shift Name' != $NULL$ ) AND ( 'z1D Char01' = $NULL$ )* I tried to found this field 'z1D Char01' in the form HPD:Help Desk but I have not found it. Does anyone know where this field is defined? How can I set a value for it? Cheers, Mauro 2010/7/15 Mauro Monteiro > Hi Chemys, > > I don't have so experience with Remedy. How can I enable the trace to > figure out all filters running ? Is there a wad to loogin it? > > Cheers, > Mauro > > 2010/7/15 chernys > > ** >> >> What you need to do in the API program you are using is the same as the >> user tool does. Turn on logging in the user tool and do the assignment >> change. Then you will see the hidden fields that are being set by the >> workflow. Set those fields and your problem will go away. >> >> >> >> Cheers >> >> You are missing some ID fields like Assigned Group ID and depending on >> what you are really doing, a bunch more. >> >> >> >> You could also trace the set of filters to determine when the error is >> thrown. >> >> >> >> Ben Chernys >> >> Senior Software Architect >> Software Tool House Inc. >> >> Canada / Deutschland / Germany >> Mobile: +49 171 380 2329GMT + 1 + [ DST ] >> Email: Ben.Chernys _AT_ >> softwaretoolhouse.com >> Web: www.softwaretoolhouse.com >> >> Check out Software Tool House's free Diary Editor. >> >> *Meta-Update**,* our premium ARS Data tool, lets you automate >> your imports, migrations, *in no time at all*, without programming, >> without staging forms, without merge workflow. >> http://www.softwaretoolhouse.com/ >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Mauro Monteiro >> *Sent:* July-15-10 14:47 >> *To:* arslist@ARSLIST.ORG >> *Subject:* ERROR (1291053) >> >> >> >> ** Hi All, >> >> >> I am using Remedy 7.1 and I am using the API to update some Incident >> information (form HPD:Help Desk). Initially it was working fine, The issue >> started when I tried to update the 'Assignee' information. Every time I try >> it, I receive the following error: >> >> ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus >> for the Support Company, Support Organization, Assigned Group, and Assignee >> fields or the type ahead return >> function on the Assigned Group or Assignee fields to select this >> information. >> >> So, I defined these information, I mean I defined (They are the same >> values used in GUI): >> >> Support Company: My Company >> Support Organization: IT Support Organization >> Assigned Group: Internal Support >> >> However, I kept receiving the same error message. What can I do? I >> appreciate any suggestion. >> >> Cheers, >> Mauro >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > []'s > Mauro > -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
Mauro, You are getting that message because you have to pass the group ID as well as the group name. The system does not look it up and populate it. At least we had that issue when working with Atrium Orchestrator Kevin Begosh On Thu, Jul 15, 2010 at 9:23 PM, Mauro Monteiro wrote: > ** Hi All, > > After some investigations I found a filter named > 'HPD:INC:ValidateAsgneeShft_053' which is responsible for showing the error > message I sent before. Apparently, I must set the field 'Assigned Group > Shift Name', I did it a very similar error happened - ERROR (1291055). Now, > the issue seems to be related to the field named 'z1D Char01' because the > new error is set on field named 'HPD:INC:ValidateAsgneeShft_055' which has > the following criteria: > > *(( 'Assigned Support Company' != 'DB.Assigned Support Company') > OR ( 'Assigned Support Organization' != 'DB.Assigned Support > Organization') > OR ( 'Assigned Group' != 'DB.Assigned Group') > OR ( 'Assigned Group ID' != 'DB.Assigned Group ID') > OR ( 'Assigned Group Shift Name' != 'DB.Assigned Group Shift Name') > OR ( 'Assigned Group Shift ID' != 'DB.Assigned Group Shift ID') > OR ( 'Assignee' != 'DB.Assignee') > OR ( 'Assignee Login ID' != 'DB.Assignee Login ID')) > AND ( 'Assignee' != $NULL$ ) AND ( 'Assigned Group Shift Name' != $NULL$ > ) AND ( 'z1D Char01' = $NULL$ )* > > I tried to found this field 'z1D Char01' in the form HPD:Help Desk but I > have not found it. Does anyone know where this field is defined? How can I > set a value for it? > > Cheers, > Mauro > > 2010/7/15 Mauro Monteiro > > Hi Chemys, >> >> I don't have so experience with Remedy. How can I enable the trace to >> figure out all filters running ? Is there a wad to loogin it? >> >> Cheers, >> Mauro >> >> 2010/7/15 chernys >> >> ** >>> >>> What you need to do in the API program you are using is the same as the >>> user tool does. Turn on logging in the user tool and do the assignment >>> change. Then you will see the hidden fields that are being set by the >>> workflow. Set those fields and your problem will go away. >>> >>> >>> >>> Cheers >>> >>> You are missing some ID fields like Assigned Group ID and depending on >>> what you are really doing, a bunch more. >>> >>> >>> >>> You could also trace the set of filters to determine when the error is >>> thrown. >>> >>> >>> >>> Ben Chernys >>> >>> Senior Software Architect >>> Software Tool House Inc. >>> >>> Canada / Deutschland / Germany >>> Mobile: +49 171 380 2329 GMT + 1 + [ DST ] >>> Email: Ben.Chernys _AT_ >>> softwaretoolhouse.com >>> Web: www.softwaretoolhouse.com >>> >>> Check out Software Tool House's free Diary Editor. >>> >>> *Meta-Update**,* our premium ARS Data tool, lets you automate >>> your imports, migrations, *in no time at all*, without programming, >>> without staging forms, without merge workflow. >>> http://www.softwaretoolhouse.com/ >>> >>> >>> >>> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Mauro Monteiro >>> *Sent:* July-15-10 14:47 >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* ERROR (1291053) >>> >>> >>> >>> ** Hi All, >>> >>> >>> I am using Remedy 7.1 and I am using the API to update some Incident >>> information (form HPD:Help Desk). Initially it was working fine, The issue >>> started when I tried to update the 'Assignee' information. Every time I try >>> it, I receive the following error: >>> >>> ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus >>> for the Support Company, Support Organization, Assigned Group, and Assignee >>> fields or the type ahead return >>> function on the Assigned Group or Assignee fields to select this >>> information. >>> >>> So, I defined these information, I mean I defined (They are the same >>> values used in GUI): >>> >>> Support Company: My Company >>> Support Organization: IT Support Organization >>> Assigned Group: Internal Support >>> >>> However, I kept receiving the same error message. What can I do? I >>> appreciate any suggestion. >>> >>> Cheers, >>> Mauro >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> >> -- >> []'s >> Mauro >> > > > > -- > []'s > Mauro > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
It might be in one of the views or if not in any might be one of the fields that is not in any view.. Check the Fields in View option and look for fields that are not in view, and you should see it in that list.. If the field was not present at all then the error you would get would be different and something like Field ID n not related to this form or something like that and 'z1D Char01' would be replaced with that n ID.. Joe From: Mauro Monteiro To: arslist@ARSLIST.ORG Sent: Thu, July 15, 2010 9:23:22 PM Subject: Re: ERROR (1291053) ** Hi All, After some investigations I found a filter named 'HPD:INC:ValidateAsgneeShft_053' which is responsible for showing the error message I sent before. Apparently, I must set the field 'Assigned Group Shift Name', I did it a very similar error happened - ERROR (1291055). Now, the issue seems to be related to the field named 'z1D Char01' because the new error is set on field named 'HPD:INC:ValidateAsgneeShft_055' which has the following criteria: (( 'Assigned Support Company' != 'DB.Assigned Support Company') OR ( 'Assigned Support Organization' != 'DB.Assigned Support Organization') OR ( 'Assigned Group' != 'DB.Assigned Group') OR ( 'Assigned Group ID' != 'DB.Assigned Group ID') OR ( 'Assigned Group Shift Name' != 'DB.Assigned Group Shift Name') OR ( 'Assigned Group Shift ID' != 'DB.Assigned Group Shift ID') OR ( 'Assignee' != 'DB.Assignee') OR ( 'Assignee Login ID' != 'DB.Assignee Login ID')) AND ( 'Assignee' != $NULL$ ) AND ( 'Assigned Group Shift Name' != $NULL$ ) AND ( 'z1D Char01' = $NULL$ ) I tried to found this field 'z1D Char01' in the form HPD:Help Desk but I have not found it. Does anyone know where this field is defined? How can I set a value for it? Cheers, Mauro 2010/7/15 Mauro Monteiro Hi Chemys, > >I don't have so experience with Remedy. How can I enable the trace to figure >out >all filters running ? Is there a wad to loogin it? > >Cheers, >Mauro > > >2010/7/15 chernys > > >** >>What you need to do in the API program you are using is the same as the user >>tool does. Turn on logging in the user tool and do the assignment change. >>Then >>you will see the hidden fields that are being set by the workflow. Set those >>fields and your problem will go away. >> >>Cheers >>You are missing some ID fields like Assigned Group ID and depending on what >>you >>are really doing, a bunch more. >> >>You could also trace the set of filters to determine when the error is thrown. >> >>Ben Chernys >> >>Senior Software Architect >>Software Tool House Inc. >> >>Canada / Deutschland / Germany >>Mobile: +49 171 380 2329 GMT + 1 + [ DST ] >>Email: Ben.Chernys _AT_ softwaretoolhouse.com >>Web: www.softwaretoolhouse.com >> >>Check out Software Tool House's free Diary Editor. >> >>Meta-Update,our premium ARS Data tool, lets you automate >>your imports, migrations, in no time at all, without programming, >>without staging forms, without merge workflow. >>http://www.softwaretoolhouse.com/ >> >> >> >>From:Action Request System discussion list(ARSList) >>[mailto:arsl...@arslist.org] >>On Behalf Of Mauro Monteiro >>Sent: July-15-10 14:47 >>To: arslist@ARSLIST.ORG >>Subject: ERROR (1291053) >> >>** Hi All, >> >> >>I am using Remedy 7.1 and I am using the API to update some Incident >>information >>(form HPD:Help Desk). Initially it was working fine, The issue started when I >>tried to update the 'Assignee' information. Every time I try it, I receive >>the >>following error: >> >>ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus for >>the Support Company, Support Organization, Assigned Group, and Assignee >>fields >>or the type ahead return >> >>function on the Assigned Group or Assignee fields to select this information. >> >>So, I defined these information, I mean I defined (They are the same values >>used >>in GUI): >> >>Support Company: My Company >>Support Organization: IT Support Organization >>Assigned Group: Internal Support >> >>However, I kept receiving the same error message. What can I do? I appreciate >>any suggestion. >> >>Cheers, >>Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ERROR (1291053)
r01' in the form HPD:Help Desk but I > have not found it. Does anyone know where this field is defined? How can I > set a value for it? > > Cheers, > Mauro > > 2010/7/15 Mauro Monteiro > >> Hi Chemys, >> >> I don't have so experience with Remedy. How can I enable the trace to >> figure out all filters running ? Is there a wad to loogin it? >> >> Cheers, >> Mauro >> >> 2010/7/15 chernys >> >> ** >>> >>> What you need to do in the API program you are using is the same as the >>> user tool does. Turn on logging in the user tool and do the assignment >>> change. Then you will see the hidden fields that are being set by the >>> workflow. Set those fields and your problem will go away. >>> >>> >>> Cheers >>> >>> You are missing some ID fields like Assigned Group ID and depending on >>> what you are really doing, a bunch more. >>> >>> >>> You could also trace the set of filters to determine when the error is >>> thrown. >>> >>> >>> Ben Chernys >>> >>> Senior Software Architect >>> Software Tool House Inc. >>> >>> Canada / Deutschland / Germany >>> Mobile: +49 171 380 2329GMT + 1 + [ DST ] >>> Email: Ben.Chernys _AT_ >>> softwaretoolhouse.com >>> Web: www.softwaretoolhouse.com >>> >>> Check out Software Tool House's free Diary Editor. >>> >>> *Meta-Update**,* our premium ARS Data tool, lets you automate >>> your imports, migrations, *in no time at all*, without programming, >>> without staging forms, without merge workflow. >>> http://www.softwaretoolhouse.com/ >>> >>> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Mauro Monteiro >>> *Sent:* July-15-10 14:47 >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* ERROR (1291053) >>> >>> >>> ** Hi All, >>> >>> >>> I am using Remedy 7.1 and I am using the API to update some Incident >>> information (form HPD:Help Desk). Initially it was working fine, The issue >>> started when I tried to update the 'Assignee' information. Every time I try >>> it, I receive the following error: >>> >>> ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus >>> for the Support Company, Support Organization, Assigned Group, and Assignee >>> fields or the type ahead return >>> function on the Assigned Group or Assignee fields to select this >>> information. >>> >>> So, I defined these information, I mean I defined (They are the same >>> values used in GUI): >>> >>> Support Company: My Company >>> Support Organization: IT Support Organization >>> Assigned Group: Internal Support >>> >>> However, I kept receiving the same error message. What can I do? I >>> appreciate any suggestion. >>> >>> Cheers, >>> Mauro >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> >> -- >> []'s >> Mauro >> > > > > -- > []'s > Mauro > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > Doug > > -- > Doug Blair > d...@blairing.com > +1 224-558-5462 > > 200 North Arlington Heights Road > Arlington Heights, Illinois 60004 > > > > -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" <>
Re: ERROR (1291053)
ort Company') >> OR ( 'Assigned Support Organization' != 'DB.Assigned Support >> Organization') >> OR ( 'Assigned Group' != 'DB.Assigned Group') >> OR ( 'Assigned Group ID' != 'DB.Assigned Group ID') >> OR ( 'Assigned Group Shift Name' != 'DB.Assigned Group Shift Name') >> OR ( 'Assigned Group Shift ID' != 'DB.Assigned Group Shift ID') >> OR ( 'Assignee' != 'DB.Assignee') >> OR ( 'Assignee Login ID' != 'DB.Assignee Login ID')) >> AND ( 'Assignee' != $NULL$ ) AND ( 'Assigned Group Shift Name' != $NULL$ >> ) AND ( 'z1D Char01' = $NULL$ )* >> >> I tried to found this field 'z1D Char01' in the form HPD:Help Desk but I >> have not found it. Does anyone know where this field is defined? How can I >> set a value for it? >> >> Cheers, >> Mauro >> >> 2010/7/15 Mauro Monteiro >> >>> Hi Chemys, >>> >>> I don't have so experience with Remedy. How can I enable the trace to >>> figure out all filters running ? Is there a wad to loogin it? >>> >>> Cheers, >>> Mauro >>> >>> 2010/7/15 chernys >>> >>> ** >>>> >>>> What you need to do in the API program you are using is the same as the >>>> user tool does. Turn on logging in the user tool and do the assignment >>>> change. Then you will see the hidden fields that are being set by the >>>> workflow. Set those fields and your problem will go away. >>>> >>>> >>>> Cheers >>>> >>>> You are missing some ID fields like Assigned Group ID and depending on >>>> what you are really doing, a bunch more. >>>> >>>> >>>> You could also trace the set of filters to determine when the error is >>>> thrown. >>>> >>>> >>>> Ben Chernys >>>> >>>> Senior Software Architect >>>> Software Tool House Inc. >>>> >>>> Canada / Deutschland / Germany >>>> Mobile: +49 171 380 2329GMT + 1 + [ DST ] >>>> Email: Ben.Chernys _AT_ >>>> softwaretoolhouse.com >>>> Web: www.softwaretoolhouse.com >>>> >>>> Check out Software Tool House's free Diary Editor. >>>> >>>> *Meta-Update**,* our premium ARS Data tool, lets you automate >>>> your imports, migrations, *in no time at all*, without programming, >>>> without staging forms, without merge workflow. >>>> http://www.softwaretoolhouse.com/ >>>> >>>> >>>> >>>> >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> arsl...@arslist.org] *On Behalf Of *Mauro Monteiro >>>> *Sent:* July-15-10 14:47 >>>> *To:* arslist@ARSLIST.ORG >>>> *Subject:* ERROR (1291053) >>>> >>>> >>>> ** Hi All, >>>> >>>> >>>> I am using Remedy 7.1 and I am using the API to update some Incident >>>> information (form HPD:Help Desk). Initially it was working fine, The issue >>>> started when I tried to update the 'Assignee' information. Every time I try >>>> it, I receive the following error: >>>> >>>> ERROR (1291053): ; The Asssigned Group fields are invalid. Use the >>>> menus for the Support Company, Support Organization, Assigned Group, and >>>> Assignee fields or the type ahead return >>>> function on the Assigned Group or Assignee fields to select this >>>> information. >>>> >>>> So, I defined these information, I mean I defined (They are the same >>>> values used in GUI): >>>> >>>> Support Company: My Company >>>> Support Organization: IT Support Organization >>>> Assigned Group: Internal Support >>>> >>>> However, I kept receiving the same error message. What can I do? I >>>> appreciate any suggestion. >>>> >>>> Cheers, >>>> Mauro >>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> >>> >>> >>> -- >>> []'s >>> Mauro >>> >> >> >> >> -- >> []'s >> Mauro >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> >> Doug >> >> -- >> Doug Blair >> d...@blairing.com >> +1 224-558-5462 >> >> 200 North Arlington Heights Road >> Arlington Heights, Illinois 60004 >> >> >> >> > > > -- > []'s > Mauro > -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" <>
