Re: Email Notification Issue
You need to have DL's for only the support groups that have more than 25 members and you should be good to go. You don't need to set it for all 250 groups. If that is not possible, it would need customization. You can try to use a table field, with the particular support group members in that table. Then put a workflow that does a table loop and sends notification to everyone in that table - one person at a time, instead of to all of them at once. Thanks, Anusha Das NRC-ITISS Remedy Developer ITIL V3 Foundations Dell | Services, Federal Government Office +1 240.406.9864 anusha_...@federal.dell.com<mailto:anusha_...@federal.dell.com> or anusha@nrc.gov<mailto:anusha@nrc.gov> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Saturday, October 26, 2013 2:43 AM To: arslist@ARSLIST.ORG Subject: Re: Email Notification Issue ** Hi Mark/Anusha/Terry, We are having around 250 support groups, In that only 50 groups are having email distribution list others are not having any email distribution list. Is there any other option other that DL . Thanks, Dinesh kumar. On Fri, Oct 25, 2013 at 10:17 PM, Brittain, Mark mailto:mbritt...@navisite.com>> wrote: ** Dinesh, If you are using a static qualification like If Assigned Group = "Networking" than you can use a hard coded DL in User Name as David describes below. If this is something like If x=y notify the assigned group then you would want to use $Assigned Group$ as the User Name. Then on the Support Group on the Group Notification Setting tab, in the Group Email field, put the DL there. BMC recommends using the DL approach in the Support Group form for groups over 25. If you need to retain the list of email id's for some auditing then I would continue to set those but not use them Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of David Durling Sent: Friday, October 25, 2013 12:20 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Email Notification Issue ** Dinesh, If I understand your question: You can just put the name of the group in the notification filter. Remedy will take that & send a separate copy of the notice to each member (if there are 50 members, it will make 50 separate emails). If that's a concern, you could alternately use an email distribution list outside of Remedy and have the filter notify that. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Friday, October 25, 2013 11:34 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Email Notification Issue ** Hi All, Can some one help me how i can send email notification to more people(more that 255 char). We are having few support group, in that there are more than 25 members . We are having one workflow that will collect all the support group members email id and put into one field . If i tried to fire the notification using that field, the email is not going to half of the support group members. I tried using push action to email messages form but that also didn't work , it didn't capture all the user email id, It captured half the user email id . Remedy Version : 7.6.04 SP1 Thanks, Dinesh kumar. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Notification Issue
Hi Mark/Anusha/Terry, We are having around 250 support groups, In that only 50 groups are having email distribution list others are not having any email distribution list. Is there any other option other that DL . Thanks, Dinesh kumar. On Fri, Oct 25, 2013 at 10:17 PM, Brittain, Mark wrote: > ** > > Dinesh, > > ** ** > > If you are using a static qualification like If Assigned Group = > “Networking” than you can use a hard coded DL in User Name as David > describes below. If this is something like If x=y notify the assigned group > then you would want to use $Assigned Group$ as the User Name. Then on the > Support Group on the Group Notification Setting tab, in the Group Email > field, put the DL there. BMC recommends using the DL approach in the > Support Group form for groups over 25. > > ** ** > > If you need to retain the list of email id’s for some auditing then I > would continue to set those but not use them > > ** ** > > Mark > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *David Durling > *Sent:* Friday, October 25, 2013 12:20 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email Notification Issue > > ** ** > > ** > > Dinesh, > > ** ** > > If I understand your question: You can just put the name of the group in > the notification filter. Remedy will take that & send a separate copy of > the notice to each member (if there are 50 members, it will make 50 > separate emails). If that’s a concern, you could alternately use an email > distribution list outside of Remedy and have the filter notify that. > > ** ** > > David > > ** ** > > David Durling > > University of Georgia > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Dinesh > Kumar > *Sent:* Friday, October 25, 2013 11:34 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Email Notification Issue > > ** ** > > ** > > Hi All, > > ** ** > > Can some one help me how i can send email notification to more people(more > that 255 char). > > ** ** > > We are having few support group, in that there are more than 25 members . > We are having one workflow that will collect all the support group members > email id and put into one field . If i tried to fire the notification using > that field, the email is not going to half of the support group members. * > *** > > ** ** > > I tried using push action to email messages form but that also didn't work > , it didn't capture all the user email id, It captured half the user email > id . > > ** ** > > Remedy Version : 7.6.04 SP1 > > ** ** > > Thanks, > > Dinesh kumar. > > ** ** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > -- > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Notification Issue
Dinesh, If you are using a static qualification like If Assigned Group = "Networking" than you can use a hard coded DL in User Name as David describes below. If this is something like If x=y notify the assigned group then you would want to use $Assigned Group$ as the User Name. Then on the Support Group on the Group Notification Setting tab, in the Group Email field, put the DL there. BMC recommends using the DL approach in the Support Group form for groups over 25. If you need to retain the list of email id's for some auditing then I would continue to set those but not use them Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, October 25, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Email Notification Issue ** Dinesh, If I understand your question: You can just put the name of the group in the notification filter. Remedy will take that & send a separate copy of the notice to each member (if there are 50 members, it will make 50 separate emails). If that's a concern, you could alternately use an email distribution list outside of Remedy and have the filter notify that. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Friday, October 25, 2013 11:34 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Email Notification Issue ** Hi All, Can some one help me how i can send email notification to more people(more that 255 char). We are having few support group, in that there are more than 25 members . We are having one workflow that will collect all the support group members email id and put into one field . If i tried to fire the notification using that field, the email is not going to half of the support group members. I tried using push action to email messages form but that also didn't work , it didn't capture all the user email id, It captured half the user email id . Remedy Version : 7.6.04 SP1 Thanks, Dinesh kumar. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Notification Issue
** One option is to define an email group list in your Email system and use the group list email in the Support Group Definition in Remedy. You can ask to see if that Support group has an email group list defined. Might be easier. Terry on Oct 25, 2013, Dinesh Kumar wrote: ** Hi All, Can some one help me how i can send email notification to more people(more that 255 char). We are having few support group, in that there are more than 25 members . We are having one workflow that will collect all the support group members email id and put into one field . If i tried to fire the notification using that field, the email is not going to half of the support group members. I tried using push action to email messages form but that also didn't work , it didn't capture all the user email id, It captured half the user email id . Remedy Version : 7.6.04 SP1 Thanks, Dinesh kumar. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Email Notification Issue
Dinesh, If I understand your question: You can just put the name of the group in the notification filter. Remedy will take that & send a separate copy of the notice to each member (if there are 50 members, it will make 50 separate emails). If that's a concern, you could alternately use an email distribution list outside of Remedy and have the filter notify that. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Friday, October 25, 2013 11:34 AM To: arslist@ARSLIST.ORG Subject: Email Notification Issue ** Hi All, Can some one help me how i can send email notification to more people(more that 255 char). We are having few support group, in that there are more than 25 members . We are having one workflow that will collect all the support group members email id and put into one field . If i tried to fire the notification using that field, the email is not going to half of the support group members. I tried using push action to email messages form but that also didn't work , it didn't capture all the user email id, It captured half the user email id . Remedy Version : 7.6.04 SP1 Thanks, Dinesh kumar. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Email Notification Issue
Hi All, Can some one help me how i can send email notification to more people(more that 255 char). We are having few support group, in that there are more than 25 members . We are having one workflow that will collect all the support group members email id and put into one field . If i tried to fire the notification using that field, the email is not going to half of the support group members. I tried using push action to email messages form but that also didn't work , it didn't capture all the user email id, It captured half the user email id . Remedy Version : 7.6.04 SP1 Thanks, Dinesh kumar. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Chnage Management email notification issue
I submitted this issue to BMC and they acknowledged this as remedy bug and recorded this as bug with ID SW00296610. Hopefully, it should be resolved in netxt patch. On 5/23/08, Orndorff, Greg <[EMAIL PROTECTED]> wrote: > > My guess is that BMC is saying it's "by design" because for us, our > orphaned tasks remain open. So they must have at least fixed them in a > later patch so that they are Closed. > > We're currently on - > AR Server version and patch:7.0.01 patch 005 > AR User version and patch: 7.0.01 patch 002 > Change Mgmt:7.0.01 patch 003 > > > > Pegasus Solutions | BreakThrough > > Greg Orndorff > Applications Consultant > Enterprise Delivery > Phone: 480.624.6218 > To quickly log a ticket - click HERE! > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Thursday, May 22, 2008 11:04 AM > To: arslist@ARSLIST.ORG > Subject: Re: Chnage Management email notification issue > > We had a similar issue, that being when you create a Change and you > add Task(s), however, at the last minute you decided NOT to save the > Change record ALL the Task(s) associcated with the Change are set to > Status = Closed / Status Reason = Canceled. This results in Orphan > Records. > > According to Remedy this is by design. I'm not exactly sure why > Orphan records would be by design, but that is what I am told. > > If you click on the "Open" button to open the Change from the Orphan > Task it says something like "Requester is not available" - this is not > clear. > > The Change record does not exist, but all your Task(s) do. > > As well take note if you delete your Change record it does not warn > you about the Task(s), the result will be your Change record will be > delete, but your Task(s) will still exist - orphan records. > > > > > On 5/22/08, Wirasat Siddiqi <[EMAIL PROTECTED]> wrote: > > ** > > > > We are noticing that if someone fill out change request form using > select > > template options but for some reason changes his mind and does not > submit > > the change. In that case, tasks are getting generated and get closed > out. > > However, it is sending out email notification to some of the groups > that > > have assigned tasks. It should not send email notification when change > > ticket was not even submitted. > > > > Here are the environments we are using: > > > > OS: Linux SUSE 10 > > > > Database: Oracle 10g > > > > AR Server: 7.1 Patch 1 > > > > ITSM: 7.0.03 Patch 7 > > > > > > > > Thanks,Wirasat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the > > Answers Are" html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Chnage Management email notification issue
My guess is that BMC is saying it's "by design" because for us, our orphaned tasks remain open. So they must have at least fixed them in a later patch so that they are Closed. We're currently on - AR Server version and patch:7.0.01 patch 005 AR User version and patch: 7.0.01 patch 002 Change Mgmt:7.0.01 patch 003 Pegasus Solutions | BreakThrough Greg Orndorff Applications Consultant Enterprise Delivery Phone: 480.624.6218 To quickly log a ticket - click HERE! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, May 22, 2008 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Chnage Management email notification issue We had a similar issue, that being when you create a Change and you add Task(s), however, at the last minute you decided NOT to save the Change record ALL the Task(s) associcated with the Change are set to Status = Closed / Status Reason = Canceled. This results in Orphan Records. According to Remedy this is by design. I'm not exactly sure why Orphan records would be by design, but that is what I am told. If you click on the "Open" button to open the Change from the Orphan Task it says something like "Requester is not available" - this is not clear. The Change record does not exist, but all your Task(s) do. As well take note if you delete your Change record it does not warn you about the Task(s), the result will be your Change record will be delete, but your Task(s) will still exist - orphan records. On 5/22/08, Wirasat Siddiqi <[EMAIL PROTECTED]> wrote: > ** > > We are noticing that if someone fill out change request form using select > template options but for some reason changes his mind and does not submit > the change. In that case, tasks are getting generated and get closed out. > However, it is sending out email notification to some of the groups that > have assigned tasks. It should not send email notification when change > ticket was not even submitted. > > Here are the environments we are using: > > OS: Linux SUSE 10 > > Database: Oracle 10g > > AR Server: 7.1 Patch 1 > > ITSM: 7.0.03 Patch 7 > > > > Thanks,Wirasat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Chnage Management email notification issue
We had a similar issue, that being when you create a Change and you add Task(s), however, at the last minute you decided NOT to save the Change record ALL the Task(s) associcated with the Change are set to Status = Closed / Status Reason = Canceled. This results in Orphan Records. According to Remedy this is by design. I'm not exactly sure why Orphan records would be by design, but that is what I am told. If you click on the "Open" button to open the Change from the Orphan Task it says something like "Requester is not available" - this is not clear. The Change record does not exist, but all your Task(s) do. As well take note if you delete your Change record it does not warn you about the Task(s), the result will be your Change record will be delete, but your Task(s) will still exist - orphan records. On 5/22/08, Wirasat Siddiqi <[EMAIL PROTECTED]> wrote: > ** > > We are noticing that if someone fill out change request form using select > template options but for some reason changes his mind and does not submit > the change. In that case, tasks are getting generated and get closed out. > However, it is sending out email notification to some of the groups that > have assigned tasks. It should not send email notification when change > ticket was not even submitted. > > Here are the environments we are using: > > OS: Linux SUSE 10 > > Database: Oracle 10g > > AR Server: 7.1 Patch 1 > > ITSM: 7.0.03 Patch 7 > > > > Thanks,Wirasat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Chnage Management email notification issue
We are noticing that if someone fill out change request form using select template options but for some reason changes his mind and does not submit the change. In that case, tasks are getting generated and get closed out. However, it is sending out email notification to some of the groups that have assigned tasks. It should not send email notification when change ticket was not even submitted. Here are the environments we are using: OS: Linux SUSE 10 Database: Oracle 10g AR Server: 7.1 Patch 1 ITSM: 7.0.03 Patch 7 Thanks, Wirasat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
