Re: FW: Copy of Production Database for Testing
If it is V7.1, the license information is now stored within the database, so you may need to re-enter the test server licenses after deleting the current licenses that you see. I am not yet sure on the exact mechanics of how the new licenses work on 7.1, but I am pretty sure that they now get stored within the database. So your Test server must be trying to validate the production server licenses and seeing them as invalid. IF this is not your case, then maybe your server has got more than one network card and you might have licensed the server against the wrong NIC? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Clarkson, Timothy Sent: Monday, October 22, 2007 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Copy of Production Database for Testing ** ** Ok, I will explain a bit better. I have a production server with a license and this is working fine. I have a testing server with a separate license running on the test server, I have installed all the component and checked that it is all working. I am now looking to get the database from the Production server to the test server and document this process so I can use it for testing in the future. Issue: When I copy the production database to the test server it comes up in demo mode, so I am missing something in the copy/setup to allow me to take a copy of the Remedy database between two licensed servers. Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: FW: Copy of Production Database for Testing
My question is what are you running (for example Remedy 7.x with ITSM), also what database? What we have done here is create two systems, one production and one development, that are identical. We are running on Oracle. So after any production patching, I have our DBAs refresh our development environment with the production database. We need to address the e-mail mailboxes, the CAI form and that is about it. I hope that helps Howard On 10/22/07, Ali Musa <[EMAIL PROTECTED]> wrote: > > ** > > Admin Tool à Server Information à Configuration à Enable Archive and then > go to each form and find where you want your archive. > > > > The *fastExport** *utility will do the same activity you can run it as > batch, online using C#-Form or as Web-Application using C#-Web-Page. This > utility at BMC-REMEDY Customer web-site. > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Clarkson, Timothy > *Sent:* Monday, October 22, 2007 11:14 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: FW: Copy of Production Database for Testing > > > > ** > > Ok, > > > > I will explain a bit better. > > > > I have a production server with a license and this is working fine. > > > > I have a testing server with a separate license running on the test > server, I have installed all the component and checked that it is all > working. > > > > I am now looking to get the database from the Production server to the > test server and document this process so I can use it for testing in the > future. > > > > Issue: > > When I copy the production database to the test server it comes up in demo > mode, so I am missing something in the copy/setup to allow me to take a copy > of the Remedy database between two licensed servers. > > > > Regards > > > __20060125___This posting was submitted with HTML in > it___ - Disclaimer: The information > in this email and in any files transmitted with it, is intended only for the > addressee and may contain confidential and/or privileged material. Access to > this email by anyone else is unauthorized. If you receive this in error, > please contact the sender immediately and delete the material from any > computer. If you are not the intended recipient, any disclosure, copying, > distribution or any action taken or omitted to be taken in reliance on it, > is strictly prohibited. Statement and opinions expressed in this e-mail are > those of the sender, and do not necessarily reflect those of STC. > __20060125___This posting was submitted with HTML in > it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: FW: Copy of Production Database for Testing
Admin Tool --> Server Information --> Configuration --> Enable Archive and then go to each form and find where you want your archive. The fastExport utility will do the same activity you can run it as batch, online using C#-Form or as Web-Application using C#-Web-Page. This utility at BMC-REMEDY Customer web-site. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clarkson, Timothy Sent: Monday, October 22, 2007 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Copy of Production Database for Testing ** Ok, I will explain a bit better. I have a production server with a license and this is working fine. I have a testing server with a separate license running on the test server, I have installed all the component and checked that it is all working. I am now looking to get the database from the Production server to the test server and document this process so I can use it for testing in the future. Issue: When I copy the production database to the test server it comes up in demo mode, so I am missing something in the copy/setup to allow me to take a copy of the Remedy database between two licensed servers. Regards __20060125___This posting was submitted with HTML in it___ - Disclaimer: The information in this email and in any files transmitted with it, is intended only for the addressee and may contain confidential and/or privileged material. Access to this email by anyone else is unauthorized. If you receive this in error, please contact the sender immediately and delete the material from any computer. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is strictly prohibited. Statement and opinions expressed in this e-mail are those of the sender, and do not necessarily reflect those of STC. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: FW: Copy of Production Database for Testing
** Ok, I will explain a bit better. I have a production server with a license and this is working fine. I have a testing server with a separate license running on the test server, I have installed all the component and checked that it is all working. I am now looking to get the database from the Production server to the test server and document this process so I can use it for testing in the future. Issue: When I copy the production database to the test server it comes up in demo mode, so I am missing something in the copy/setup to allow me to take a copy of the Remedy database between two licensed servers. Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: FW: Copy of Production Database for Testing
Timothy licenses are per server, so it is correct, your test server is not licensed. talk to your sales rep and they should be able to suggest ways for you if you need full license. You can do almost everything with the demo license apart from creating more than 2k records per form. shafqat "Clarkson, Timothy" <[EMAIL PROTECTED]> wrote: ** Hi there all, I would like to copy a production Remedy 7.0.1 database and use that for some testing. I have done the following: Steps so far 1) Create a production server and enter some data, this solution has 1 x Mid-Tier server (7.1), 1 x ARS Server and 1 x ARS database 2) Create a testing server all components exist on the same server 3) copy the database from production to testing I can see everything ok, it is just the license issue Issue My license stops working on the testing server and says it is in demo. Question is this a simple case of clearing out the caches and restarting ARS or have I missed something more fundamental. If you know a good KB article that covers this I would appreciate that link, I have some on migrating Following KB's Reviewed: KM-4186 - How to implement a disaster recovery plan for the Remedy Server KM-5919 - How to migrate an application from one server to another. (Seems to long winded to do on a regular basis) KM-00024132 - What are the procedures to Upgrade and Migrate AR Server on a Windows platform with SQL Server? Regards Timothy Clarkson __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
FW: Copy of Production Database for Testing
Hi there all, I would like to copy a production Remedy 7.0.1 database and use that for some testing. I have done the following: Steps so far 1) Create a production server and enter some data, this solution has 1 x Mid-Tier server (7.1), 1 x ARS Server and 1 x ARS database 2) Create a testing server all components exist on the same server 3) copy the database from production to testing I can see everything ok, it is just the license issue Issue My license stops working on the testing server and says it is in demo. Question is this a simple case of clearing out the caches and restarting ARS or have I missed something more fundamental. If you know a good KB article that covers this I would appreciate that link, I have some on migrating Following KB's Reviewed: KM-4186 - How to implement a disaster recovery plan for the Remedy Server KM-5919 - How to migrate an application from one server to another. (Seems to long winded to do on a regular basis) KM-00024132 - What are the procedures to Upgrade and Migrate AR Server on a Windows platform with SQL Server? Regards Timothy Clarkson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
