Re: How to get the Users's license? [I]
Thanks - I can understand why an old man like me didn't pick up on that (I'm past reading the articles - I now can admit I just look at the pictures) - not sure why multiple BMC support folks weren't aware of it. - Original Message - From: "David Easter" To: arslist@ARSLIST.ORG Sent: Thursday, December 29, 2011 1:15:39 PM Subject: Re: How to get the Users's license? [I] If you'd like that information, just enable the Historical License Usage option on the server. You can then see what the usage was for any point in time - or over a breadth of time like one week. >From the "What's New" Guide: AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: . License usage for a single user, including each time that the user acquired or released a particular license type . Number of licenses used by all users for a specified application, license type, or license pool See "Displaying license usage" in Chapter 2 of the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, December 29, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] Speaking of the license usage report - it would be nice for it to provide daily stats for a given time period - ie if I want to run it for a week, I need to run it 7 times to get info for each day. Would like to see the report list the 'peak' for each day (and yes, I have put in multiple tickets on this). Woudl also be REAL nice to have this captured similar to the 'server statistics' information - ie logged to a form every (specified time) often - such as every hour. - Original Message - From: "David Easter" To: arslist@ARSLIST.ORG Sent: Thursday, December 29, 2011 12:43:13 PM Subject: Re: How to get the Users's license? [I] There is no "peak" usage for fixed licenses. A fixed license is considered in use the moment it is assigned to a named user. Even if that user never logs in, it will show up as in use on the License Usage Report. Only floating licenses have the concept of peak (or what we call "high water mark"). To confirm the usage report is right - just check to see who has fixed licenses assigned to them. Add up those folks and that's the number that will appear in the report. Remember that a single AR System user license can power multiple application user licenses, so if you have 20 Incident Management users but also have 20 additional folks using Change Management, you'd have 40 AR System user licenses, 20 Incident Management licenses and 20 Change Management licenses (for example). Assuming you are on the latest patch for your version of AR System, you can run the License Usage Report on any server. There were some recent patches that addressed defects with reporting floating usage across server groups - but that would not affect you directly since your question is about fixed license usage. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, December 29, 2011 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] Hello, there is a customer installation where I got a license usage report, but the numbers do not seem reliable, since peak usage reports 60 AR User Fixed against 20 Incident Management User Fixed, although there are many factores involved, the usage pattern is very different. Every fixed ARS should match to Incident Mangement. Is there any way to validate if this usage report is running right? which of the other methods should be used to compare the numbers? - This is a server group, which one of the AR Servers should be used to run the report? Thank you, Mauri
Re: How to get the Users's license? [I]
Speaking of the license usage report - it would be nice for it to provide daily stats for a given time period - ie if I want to run it for a week, I need to run it 7 times to get info for each day. Would like to see the report list the 'peak' for each day (and yes, I have put in multiple tickets on this). Woudl also be REAL nice to have this captured similar to the 'server statistics' information - ie logged to a form every (specified time) often - such as every hour. - Original Message - From: "David Easter" To: arslist@ARSLIST.ORG Sent: Thursday, December 29, 2011 12:43:13 PM Subject: Re: How to get the Users's license? [I] There is no "peak" usage for fixed licenses. A fixed license is considered in use the moment it is assigned to a named user. Even if that user never logs in, it will show up as in use on the License Usage Report. Only floating licenses have the concept of peak (or what we call "high water mark"). To confirm the usage report is right - just check to see who has fixed licenses assigned to them. Add up those folks and that's the number that will appear in the report. Remember that a single AR System user license can power multiple application user licenses, so if you have 20 Incident Management users but also have 20 additional folks using Change Management, you'd have 40 AR System user licenses, 20 Incident Management licenses and 20 Change Management licenses (for example). Assuming you are on the latest patch for your version of AR System, you can run the License Usage Report on any server. There were some recent patches that addressed defects with reporting floating usage across server groups - but that would not affect you directly since your question is about fixed license usage. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, December 29, 2011 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] Hello, there is a customer installation where I got a license usage report, but the numbers do not seem reliable, since peak usage reports 60 AR User Fixed against 20 Incident Management User Fixed, although there are many factores involved, the usage pattern is very different. Every fixed ARS should match to Incident Mangement. Is there any way to validate if this usage report is running right? which of the other methods should be used to compare the numbers? - This is a server group, which one of the AR Servers should be used to run the report? Thank you, Mauricio 2011/10/21 Axton : > ** On the subject of licenses, I am getting some pretty wild variations when > looking at the various facilities available to monitor license use. I have > been looking at these components: > - AR System Administration: License Review form (ARDBC back-end) > - Application Statistics (by enabling tracking for various ITSM > applications) > - License Usage Report > - AR System Current License Usage form > - AR System Historical License Usage form > > Some of my observations: > - 'Application Statistics' does not reflect the license information seen in > 'AR System Administration: License Review' > - 'AR System Current License Usage' only shows AR license information > - 'AR System Historical License Usage' only shows AR license information > - With 'License Usage Report', I can not seem to determine how the server > retains the text files it creates to generate the report. We have gaps in > the collection, the collected data only goes so far back. > - 'AR System Administration: License Review' is the only one that seems > remotely accurate > - With 'AR System Administration: License Review', the ARDBC plugin > 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be queried > through common methods. > > With all this said: > - There is no effective way to determine better user license allocations > - There is no effective (or predictable) way to collect historical app/ar > license usage information > > It would seem that there were lots of attempts to provide useful > information, but not a single one of them are all that useful for > administrative tasks. > > Axton Grams > > > On Fri, Oct 21, 2011 at 8:19 AM, Axton wrote: >> >> After 7.5, I do not know. The systems I hav
Re: How to get the Users's license? [I]
There is no "peak" usage for fixed licenses. A fixed license is considered in use the moment it is assigned to a named user. Even if that user never logs in, it will show up as in use on the License Usage Report. Only floating licenses have the concept of peak (or what we call "high water mark"). To confirm the usage report is right - just check to see who has fixed licenses assigned to them. Add up those folks and that's the number that will appear in the report. Remember that a single AR System user license can power multiple application user licenses, so if you have 20 Incident Management users but also have 20 additional folks using Change Management, you'd have 40 AR System user licenses, 20 Incident Management licenses and 20 Change Management licenses (for example). Assuming you are on the latest patch for your version of AR System, you can run the License Usage Report on any server. There were some recent patches that addressed defects with reporting floating usage across server groups - but that would not affect you directly since your question is about fixed license usage. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, December 29, 2011 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] Hello, there is a customer installation where I got a license usage report, but the numbers do not seem reliable, since peak usage reports 60 AR User Fixed against 20 Incident Management User Fixed, although there are many factores involved, the usage pattern is very different. Every fixed ARS should match to Incident Mangement. Is there any way to validate if this usage report is running right? which of the other methods should be used to compare the numbers? - This is a server group, which one of the AR Servers should be used to run the report? Thank you, Mauricio 2011/10/21 Axton : > ** On the subject of licenses, I am getting some pretty wild variations when > looking at the various facilities available to monitor license use. I have > been looking at these components: > - AR System Administration: License Review form (ARDBC back-end) > - Application Statistics (by enabling tracking for various ITSM > applications) > - License Usage Report > - AR System Current License Usage form > - AR System Historical License Usage form > > Some of my observations: > - 'Application Statistics' does not reflect the license information seen in > 'AR System Administration: License Review' > - 'AR System Current License Usage' only shows AR license information > - 'AR System Historical License Usage' only shows AR license information > - With 'License Usage Report', I can not seem to determine how the server > retains the text files it creates to generate the report. We have gaps in > the collection, the collected data only goes so far back. > - 'AR System Administration: License Review' is the only one that seems > remotely accurate > - With 'AR System Administration: License Review', the ARDBC plugin > 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be queried > through common methods. > > With all this said: > - There is no effective way to determine better user license allocations > - There is no effective (or predictable) way to collect historical app/ar > license usage information > > It would seem that there were lots of attempts to provide useful > information, but not a single one of them are all that useful for > administrative tasks. > > Axton Grams > > > On Fri, Oct 21, 2011 at 8:19 AM, Axton wrote: >> >> After 7.5, I do not know. The systems I have available are 7.5. >> >> >> On Fri, Oct 21, 2011 at 12:01 AM, Misi Mladoniczky wrote: >>> >>> Hi, >>> >>> Yes, my memory was a little bit mixed up... >>> >>> In ARDBC you typically implement these two functions: >>> 1. ARDBCGetListEntryWithFields - for searching entries >>> 2. ARDBCGetEntry - for retrieving one complete entry with all fields >>> >>> As BMC only wanted to show a list, the ARDBCGetEntry was not really >>> needed. >>> >>> But if you want to do a Set-Fields, both of these calls needs to be >>> implemented. As a Set-Fi
Re: How to get the Users's license? [I]
as been
>>> >> implemented
>>> >> in
>>> >> the plugin.
>>> >>
>>> >> BMC usually only implements the calls/search-fields needed at the
>>> >> moment.
>>> >>
>>> >> So Kerry, please go ahead and try the Set-Fields version, and let us
>>> >> know
>>> >> how it works out.
>>> >>
>>> >> Another issue with Active-Link Set-Fields are that they issue
>>> >> different
>>> >> calls in different versions of the AR System, and also behaves
>>> >> differently
>>> >> between Mid-Tier and the Windows-client... But a filter-set-fields
>>> >> should
>>> >> always work in the same way.
>>> >>
>>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>>> >> 2011)
>>> >>
>>> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> >> logs.
>>> >> Find these products, and many free tools and utilities, at
>>> >> http://rrr.se.
>>> >>
>>> >> > Kerry,
>>> >> >
>>> >> > Just to take this one step further.
>>> >> >
>>> >> > If you have a table field, that means you are searching a form. If
>>> >> you
>>> >> > can
>>> >> > change the qualifier of the table, that means that is a search
>>> >> criteria
>>> >> > for the
>>> >> > form.
>>> >> >
>>> >> > So, you could use a Set Fields operation to just pull back the data
>>> >> > directly to
>>> >> > a field rather than having to have a table field and then walk it to
>>> >> get
>>> >> > the
>>> >> > information.
>>> >> >
>>> >> > This may be a further simplification of the work you need to do.
>>> >> >
>>> >> > Just an idea in case it is useful,
>>> >> >
>>> >> > Doug Mueller
>>> >> >
>>> >> > -Original Message-
>>> >> > From: Action Request System discussion list(ARSList)
>>> >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
>>> >> > Sent: Thursday, October 20, 2011 2:29 AM
>>> >> > To: arslist@ARSLIST.ORG
>>> >> > Subject: Re: How to get the Users's license? [I]
>>> >> >
>>> >> > Sorry - I was referring to Paul's message.
>>> >> >
>>> >> > BUT - you did solve my problem!!
>>> >> >
>>> >> > So, I copied the table field from 'AR System Administration: Manage
>>> >> User
>>> >> > Licences' and put it on the form where I want to find the users's
>>> >> licence.
>>> >> >
>>> >> > I removed all the columns except 'Write Licence'.
>>> >> >
>>> >> > I set the table qualification to:
>>> >> > ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype'
>>> >> > =
>>> >> 0)
>>> >> > AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
>>> >> >
>>> >> > Hey presto - I can refresh that table and at any point find the
>>> >> current
>>> >> > user's licence!
>>> >> >
>>> >> > Thanks Misi!
>>> >> >
>>> >> > Kerry
>>> >> >
>>> >> >
>>> >>
>>> >> ___
>>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>> >> >
>>> >> >
>>> >>
>>> >> ___
>>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>> >> >
>>> >>
>>> >>
>>> >>
>>> >> ___
>>> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>> >>
>>> >
>>> >
>>> > ___
>>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>> >
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
If you'd like that information, just enable the Historical License Usage option on the server. You can then see what the usage was for any point in time - or over a breadth of time like one week. >From the "What's New" Guide: AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: . License usage for a single user, including each time that the user acquired or released a particular license type . Number of licenses used by all users for a specified application, license type, or license pool See "Displaying license usage" in Chapter 2 of the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, December 29, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] Speaking of the license usage report - it would be nice for it to provide daily stats for a given time period - ie if I want to run it for a week, I need to run it 7 times to get info for each day. Would like to see the report list the 'peak' for each day (and yes, I have put in multiple tickets on this). Woudl also be REAL nice to have this captured similar to the 'server statistics' information - ie logged to a form every (specified time) often - such as every hour. - Original Message - From: "David Easter" To: arslist@ARSLIST.ORG Sent: Thursday, December 29, 2011 12:43:13 PM Subject: Re: How to get the Users's license? [I] There is no "peak" usage for fixed licenses. A fixed license is considered in use the moment it is assigned to a named user. Even if that user never logs in, it will show up as in use on the License Usage Report. Only floating licenses have the concept of peak (or what we call "high water mark"). To confirm the usage report is right - just check to see who has fixed licenses assigned to them. Add up those folks and that's the number that will appear in the report. Remember that a single AR System user license can power multiple application user licenses, so if you have 20 Incident Management users but also have 20 additional folks using Change Management, you'd have 40 AR System user licenses, 20 Incident Management licenses and 20 Change Management licenses (for example). Assuming you are on the latest patch for your version of AR System, you can run the License Usage Report on any server. There were some recent patches that addressed defects with reporting floating usage across server groups - but that would not affect you directly since your question is about fixed license usage. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, December 29, 2011 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] Hello, there is a customer installation where I got a license usage report, but the numbers do not seem reliable, since peak usage reports 60 AR User Fixed against 20 Incident Management User Fixed, although there are many factores involved, the usage pattern is very different. Every fixed ARS should match to Incident Mangement. Is there any way to validate if this usage report is running right? which of the other methods should be used to compare the numbers? - This is a server group, which one of the AR Servers should be used to run the report? Thank you, Mauricio 2011/10/21 Axton : > ** On the subject of licenses, I am getting some pretty wild variations when > looking at the various facilities available to monitor license use. I have > been looking at these components: > - AR System Administration: License Review form (ARDBC back-end) > - Application Statistics (by enabling tracking for various ITSM > applications) > - License Usage Report &
Re: How to get the Users's license? [I]
David, You are absoultely right about fixed license behaviour, it was a misunderstanding of my own. They are on Windows AR System 7.6.04 SP1, does this release address the defect that you mention about reporting in server groups? -Mauricio 2011/12/29 Easter, David : > There is no "peak" usage for fixed licenses. A fixed license is considered > in use the moment it is assigned to a named user. Even if that user never > logs in, it will show up as in use on the License Usage Report. Only > floating licenses have the concept of peak (or what we call "high water > mark"). > > To confirm the usage report is right - just check to see who has fixed > licenses assigned to them. Add up those folks and that's the number that > will appear in the report. Remember that a single AR System user license can > power multiple application user licenses, so if you have 20 Incident > Management users but also have 20 additional folks using Change Management, > you'd have 40 AR System user licenses, 20 Incident Management licenses and 20 > Change Management licenses (for example). > > Assuming you are on the latest patch for your version of AR System, you can > run the License Usage Report on any server. There were some recent patches > that addressed defects with reporting floating usage across server groups - > but that would not affect you directly since your question is about fixed > license usage. > > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. > Sent: Thursday, December 29, 2011 9:22 AM > To: arslist@ARSLIST.ORG > Subject: Re: How to get the Users's license? [I] > > Hello, there is a customer installation where I got a license usage > report, but the numbers do not seem reliable, since peak usage reports > 60 AR User Fixed against 20 Incident Management User Fixed, although > there are many factores involved, the usage pattern is very different. > Every fixed ARS should match to Incident Mangement. Is there any way > to validate if this usage report is running right? which of the other > methods should be used to compare the numbers? - This is a server > group, which one of the AR Servers should be used to run the report? > > Thank you, > > Mauricio > > 2011/10/21 Axton : >> ** On the subject of licenses, I am getting some pretty wild variations when >> looking at the various facilities available to monitor license use. I have >> been looking at these components: >> - AR System Administration: License Review form (ARDBC back-end) >> - Application Statistics (by enabling tracking for various ITSM >> applications) >> - License Usage Report >> - AR System Current License Usage form >> - AR System Historical License Usage form >> >> Some of my observations: >> - 'Application Statistics' does not reflect the license information seen in >> 'AR System Administration: License Review' >> - 'AR System Current License Usage' only shows AR license information >> - 'AR System Historical License Usage' only shows AR license information >> - With 'License Usage Report', I can not seem to determine how the server >> retains the text files it creates to generate the report. We have gaps in >> the collection, the collected data only goes so far back. >> - 'AR System Administration: License Review' is the only one that seems >> remotely accurate >> - With 'AR System Administration: License Review', the ARDBC plugin >> 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be queried >> through common methods. >> >> With all this said: >> - There is no effective way to determine better user license allocations >> - There is no effective (or predictable) way to collect historical app/ar >> license usage information >> >> It would seem that there were lots of attempts to provide useful >> information, but not a single one of them are all that useful for >> administrative tasks. >> >> Axton Grams >> >> >> On Fri, Oct 21, 2011 at 8:19 AM, Axton wrote: >>> >>> After 7.5, I do not know. The systems I have availab
Re: How to get the Users's license? [I]
Depends on if you are encountering a problem. The latest hotfix is described here: 10-Nov-2011 Describes an issue in the BMC IT Service Management Suite which prevents the license usage report from displaying the usage of floating licenses over a specified period of time. http://documents.bmc.com/supportu/documents/11/66/221166/221166.pdf However, if you're not encountering that problem, SP1 should be sufficient, yes. Best thing to do is to contact Support if you are encountering problems and they can determine if what you are encountering is a defect fixed in a patch/hotfix or just a local error condition. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, December 29, 2011 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] David, You are absoultely right about fixed license behaviour, it was a misunderstanding of my own. They are on Windows AR System 7.6.04 SP1, does this release address the defect that you mention about reporting in server groups? -Mauricio 2011/12/29 Easter, David : > There is no "peak" usage for fixed licenses. A fixed license is considered > in use the moment it is assigned to a named user. Even if that user never > logs in, it will show up as in use on the License Usage Report. Only > floating licenses have the concept of peak (or what we call "high water > mark"). > > To confirm the usage report is right - just check to see who has fixed > licenses assigned to them. Add up those folks and that's the number that > will appear in the report. Remember that a single AR System user license can > power multiple application user licenses, so if you have 20 Incident > Management users but also have 20 additional folks using Change Management, > you'd have 40 AR System user licenses, 20 Incident Management licenses and 20 > Change Management licenses (for example). > > Assuming you are on the latest patch for your version of AR System, you can > run the License Usage Report on any server. There were some recent patches > that addressed defects with reporting floating usage across server groups - > but that would not affect you directly since your question is about fixed > license usage. > > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. > Sent: Thursday, December 29, 2011 9:22 AM > To: arslist@ARSLIST.ORG > Subject: Re: How to get the Users's license? [I] > > Hello, there is a customer installation where I got a license usage > report, but the numbers do not seem reliable, since peak usage reports > 60 AR User Fixed against 20 Incident Management User Fixed, although > there are many factores involved, the usage pattern is very different. > Every fixed ARS should match to Incident Mangement. Is there any way > to validate if this usage report is running right? which of the other > methods should be used to compare the numbers? - This is a server > group, which one of the AR Servers should be used to run the report? > > Thank you, > > Mauricio > > 2011/10/21 Axton : >> ** On the subject of licenses, I am getting some pretty wild variations when >> looking at the various facilities available to monitor license use. I have >> been looking at these components: >> - AR System Administration: License Review form (ARDBC back-end) >> - Application Statistics (by enabling tracking for various ITSM >> applications) >> - License Usage Report >> - AR System Current License Usage form >> - AR System Historical License Usage form >> >> Some of my observations: >> - 'Application Statistics' does not reflect the license information seen in >> 'AR System Administration: License Review' >> - 'AR System Current License Usage' only show
Re: How to get the Users's license? [I]
The api exposes information on whether a fixed licence has been leveraged through the use of the license type, current license type, and last access time. For example, when a user is assigned an ar fixed and an incident fixed, at the time the user logs into remedy, the incident fixed license shows a license type of fixed with a current license type of none. The time a user accesses data in a form that belongs to the incident application, the incident license has a license type of fixed and a current license type of fixed. This gives a record of how much the user is leveraging the incident fixed license. This information is useful in identifying users that are allocated a fixed license but may be better suited with a floating license. This seems to only apply to app fixed licenses and not ar fixed licenses, though the last access time on the ar fixed license could be used to extrapolate comparable information for ar fixed licenses. Axton Grams On Dec 29, 2011 11:43 AM, "Easter, David" wrote: > There is no "peak" usage for fixed licenses. A fixed license is > considered in use the moment it is assigned to a named user. Even if that > user never logs in, it will show up as in use on the License Usage Report. > Only floating licenses have the concept of peak (or what we call "high > water mark"). > > To confirm the usage report is right - just check to see who has fixed > licenses assigned to them. Add up those folks and that's the number that > will appear in the report. Remember that a single AR System user license > can power multiple application user licenses, so if you have 20 Incident > Management users but also have 20 additional folks using Change Management, > you'd have 40 AR System user licenses, 20 Incident Management licenses and > 20 Change Management licenses (for example). > > Assuming you are on the latest patch for your version of AR System, you > can run the License Usage Report on any server. There were some recent > patches that addressed defects with reporting floating usage across server > groups - but that would not affect you directly since your question is > about fixed license usage. > > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Mauricio M. > Sent: Thursday, December 29, 2011 9:22 AM > To: arslist@ARSLIST.ORG > Subject: Re: How to get the Users's license? [I] > > Hello, there is a customer installation where I got a license usage > report, but the numbers do not seem reliable, since peak usage reports > 60 AR User Fixed against 20 Incident Management User Fixed, although > there are many factores involved, the usage pattern is very different. > Every fixed ARS should match to Incident Mangement. Is there any way > to validate if this usage report is running right? which of the other > methods should be used to compare the numbers? - This is a server > group, which one of the AR Servers should be used to run the report? > > Thank you, > > Mauricio > > 2011/10/21 Axton : > > ** On the subject of licenses, I am getting some pretty wild variations > when > > looking at the various facilities available to monitor license use. I > have > > been looking at these components: > > - AR System Administration: License Review form (ARDBC back-end) > > - Application Statistics (by enabling tracking for various ITSM > > applications) > > - License Usage Report > > - AR System Current License Usage form > > - AR System Historical License Usage form > > > > Some of my observations: > > - 'Application Statistics' does not reflect the license information seen > in > > 'AR System Administration: License Review' > > - 'AR System Current License Usage' only shows AR license information > > - 'AR System Historical License Usage' only shows AR license information > > - With 'License Usage Report', I can not seem to determine how the server > > retains the text files it creates to generate the report. We have gaps > in > > the collection, the collected data only goes so far back. > > - 'AR System Administration: License Review' is the only one that seems > > remotely accurate > > - With 'AR System Administratio
Re: How to get the Users's license? [I]
Classification: For internal use only Kerry, The trouble you will have is when to fire the check. If you want to capture the users that had a Floating Lic but have now got a Read Floater (due to timeout etc), you will need to fire the workflow before every transaction unless you only wish to track those users who are given a read floater on login. If that is the case, you could fire workflow on login that sets a hidden field and commits. If they have a Floater the commit will save the checkbox etc... if they have a read it wont. You can then use that checkbox in your check qualification. Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
But if they've got a read licence when you commit the user is going to get an ugly message saying 'no license available' or some such thing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
Hi, The Service-call is not a modify-operation as such, I think, so this would be no problem. Just call it before you let the user do whatever you want him to do/not to do? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > But if they've got a read licence when you commit the user is going to get > an ugly message saying 'no license available' or some such thing. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
Sorry - I was referring to Paul's message.
BUT - you did solve my problem!!
So, I copied the table field from 'AR System Administration: Manage User
Licences' and put it on the form where I want to find the users's licence.
I removed all the columns except 'Write Licence'.
I set the table qualification to:
('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0) AND
('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
Hey presto - I can refresh that table and at any point find the current user's
licence!
Thanks Misi!
Kerry
___
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Re: How to get the Users's license? [I]
Hi,
Perfect, and good to hear that ('licuserinfousername' = $USER$) was indeed
supported!
Best Regards - Misi, RRR AB, http://rrr.se
> Sorry - I was referring to Paul's message.
>
> BUT - you did solve my problem!!
>
> So, I copied the table field from 'AR System Administration: Manage User
> Licences' and put it on the form where I want to find the users's licence.
>
> I removed all the columns except 'Write Licence'.
>
> I set the table qualification to:
> ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0)
> AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
>
> Hey presto - I can refresh that table and at any point find the current
> user's licence!
>
> Thanks Misi!
>
> Kerry
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
___
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Re: How to get the Users's license? [I]
Kerry,
Just to take this one step further.
If you have a table field, that means you are searching a form. If you can
change the qualifier of the table, that means that is a search criteria for the
form.
So, you could use a Set Fields operation to just pull back the data directly to
a field rather than having to have a table field and then walk it to get the
information.
This may be a further simplification of the work you need to do.
Just an idea in case it is useful,
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
Sent: Thursday, October 20, 2011 2:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to get the Users's license? [I]
Sorry - I was referring to Paul's message.
BUT - you did solve my problem!!
So, I copied the table field from 'AR System Administration: Manage User
Licences' and put it on the form where I want to find the users's licence.
I removed all the columns except 'Write Licence'.
I set the table qualification to:
('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0) AND
('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
Hey presto - I can refresh that table and at any point find the current user's
licence!
Thanks Misi!
Kerry
___
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___
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Re: How to get the Users's license? [I]
Hi Doug,
It all depends on which calls that specific ARDBC-plugin has implemented.
When I played around with these things quite some time ago, it turned out
that the GetListEntry-call used in Set-Fields was NOT implemented, but the
GetListEntryWithFields-call was.
This is the reason for my recommendation earlier.
Another thing to note is that all fields may not be searchable in an
ARDBC-form, this also depends on how the functions has been implemented in
the plugin.
BMC usually only implements the calls/search-fields needed at the moment.
So Kerry, please go ahead and try the Set-Fields version, and let us know
how it works out.
Another issue with Active-Link Set-Fields are that they issue different
calls in different versions of the AR System, and also behaves differently
between Mid-Tier and the Windows-client... But a filter-set-fields should
always work in the same way.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Kerry,
>
> Just to take this one step further.
>
> If you have a table field, that means you are searching a form. If you
> can
> change the qualifier of the table, that means that is a search criteria
> for the
> form.
>
> So, you could use a Set Fields operation to just pull back the data
> directly to
> a field rather than having to have a table field and then walk it to get
> the
> information.
>
> This may be a further simplification of the work you need to do.
>
> Just an idea in case it is useful,
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
> Sent: Thursday, October 20, 2011 2:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to get the Users's license? [I]
>
> Sorry - I was referring to Paul's message.
>
> BUT - you did solve my problem!!
>
> So, I copied the table field from 'AR System Administration: Manage User
> Licences' and put it on the form where I want to find the users's licence.
>
> I removed all the columns except 'Write Licence'.
>
> I set the table qualification to:
> ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0)
> AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
>
> Hey presto - I can refresh that table and at any point find the current
> user's licence!
>
> Thanks Misi!
>
> Kerry
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
___
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attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
With 7.5, only glewf and gle work with that ardbc plugin. Ge does not
work. The devs only implemented what they needed for their purposes.
On Oct 20, 2011 12:12 PM, "Misi Mladoniczky" wrote:
> Hi Doug,
>
> It all depends on which calls that specific ARDBC-plugin has implemented.
>
> When I played around with these things quite some time ago, it turned out
> that the GetListEntry-call used in Set-Fields was NOT implemented, but the
> GetListEntryWithFields-call was.
>
> This is the reason for my recommendation earlier.
>
> Another thing to note is that all fields may not be searchable in an
> ARDBC-form, this also depends on how the functions has been implemented in
> the plugin.
>
> BMC usually only implements the calls/search-fields needed at the moment.
>
> So Kerry, please go ahead and try the Set-Fields version, and let us know
> how it works out.
>
> Another issue with Active-Link Set-Fields are that they issue different
> calls in different versions of the AR System, and also behaves differently
> between Mid-Tier and the Windows-client... But a filter-set-fields should
> always work in the same way.
>
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Kerry,
> >
> > Just to take this one step further.
> >
> > If you have a table field, that means you are searching a form. If you
> > can
> > change the qualifier of the table, that means that is a search criteria
> > for the
> > form.
> >
> > So, you could use a Set Fields operation to just pull back the data
> > directly to
> > a field rather than having to have a table field and then walk it to get
> > the
> > information.
> >
> > This may be a further simplification of the work you need to do.
> >
> > Just an idea in case it is useful,
> >
> > Doug Mueller
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
> > Sent: Thursday, October 20, 2011 2:29 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: How to get the Users's license? [I]
> >
> > Sorry - I was referring to Paul's message.
> >
> > BUT - you did solve my problem!!
> >
> > So, I copied the table field from 'AR System Administration: Manage User
> > Licences' and put it on the form where I want to find the users's
> licence.
> >
> > I removed all the columns except 'Write Licence'.
> >
> > I set the table qualification to:
> > ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = 0)
> > AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
> >
> > Hey presto - I can refresh that table and at any point find the current
> > user's licence!
> >
> > Thanks Misi!
> >
> > Kerry
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
Hi,
Yes, my memory was a little bit mixed up...
In ARDBC you typically implement these two functions:
1. ARDBCGetListEntryWithFields - for searching entries
2. ARDBCGetEntry - for retrieving one complete entry with all fields
As BMC only wanted to show a list, the ARDBCGetEntry was not really needed.
But if you want to do a Set-Fields, both of these calls needs to be
implemented. As a Set-Field first searches using
ARDBCGetListEntryWithFields, and then retrieves the selected/first record
using ARDBCGetEntry.
So do you know how it is in this particular case? Have they added
ARDBCGetEntry in version after 7.5?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> With 7.5, only glewf and gle work with that ardbc plugin. Ge does not
> work. The devs only implemented what they needed for their purposes.
> On Oct 20, 2011 12:12 PM, "Misi Mladoniczky" wrote:
>
>> Hi Doug,
>>
>> It all depends on which calls that specific ARDBC-plugin has
>> implemented.
>>
>> When I played around with these things quite some time ago, it turned
>> out
>> that the GetListEntry-call used in Set-Fields was NOT implemented, but
>> the
>> GetListEntryWithFields-call was.
>>
>> This is the reason for my recommendation earlier.
>>
>> Another thing to note is that all fields may not be searchable in an
>> ARDBC-form, this also depends on how the functions has been implemented
>> in
>> the plugin.
>>
>> BMC usually only implements the calls/search-fields needed at the
>> moment.
>>
>> So Kerry, please go ahead and try the Set-Fields version, and let us
>> know
>> how it works out.
>>
>> Another issue with Active-Link Set-Fields are that they issue different
>> calls in different versions of the AR System, and also behaves
>> differently
>> between Mid-Tier and the Windows-client... But a filter-set-fields
>> should
>> always work in the same way.
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > Kerry,
>> >
>> > Just to take this one step further.
>> >
>> > If you have a table field, that means you are searching a form. If
>> you
>> > can
>> > change the qualifier of the table, that means that is a search
>> criteria
>> > for the
>> > form.
>> >
>> > So, you could use a Set Fields operation to just pull back the data
>> > directly to
>> > a field rather than having to have a table field and then walk it to
>> get
>> > the
>> > information.
>> >
>> > This may be a further simplification of the work you need to do.
>> >
>> > Just an idea in case it is useful,
>> >
>> > Doug Mueller
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
>> > Sent: Thursday, October 20, 2011 2:29 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: How to get the Users's license? [I]
>> >
>> > Sorry - I was referring to Paul's message.
>> >
>> > BUT - you did solve my problem!!
>> >
>> > So, I copied the table field from 'AR System Administration: Manage
>> User
>> > Licences' and put it on the form where I want to find the users's
>> licence.
>> >
>> > I removed all the columns except 'Write Licence'.
>> >
>> > I set the table qualification to:
>> > ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' =
>> 0)
>> > AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
>> >
>> > Hey presto - I can refresh that table and at any point find the
>> current
>> > user's licence!
>> >
>> > Thanks Misi!
>> >
>> > Kerry
>> >
>> >
>>
Re: How to get the Users's license? [I]
Hi Doug (& Co), I did originally try the SF method - but of course, it didn't work, I kept getting: "ARERR [100] Entry ID parameter is empty" Hence why I used the table field solution. (You do have to go and give a permission to those fields on the underlying form, of course.) My assumption was that this was related to the Vendor form and the fact that it was probably only built for one purpose (displaying the users & licences in a table field). Interesting stuff. BTW - we're on server version 7.5 Patch 4. Kerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
After 7.5, I do not know. The systems I have available are 7.5. On Fri, Oct 21, 2011 at 12:01 AM, Misi Mladoniczky wrote: > Hi, > > Yes, my memory was a little bit mixed up... > > In ARDBC you typically implement these two functions: > 1. ARDBCGetListEntryWithFields - for searching entries > 2. ARDBCGetEntry - for retrieving one complete entry with all fields > > As BMC only wanted to show a list, the ARDBCGetEntry was not really needed. > > But if you want to do a Set-Fields, both of these calls needs to be > implemented. As a Set-Field first searches using > ARDBCGetListEntryWithFields, and then retrieves the selected/first record > using ARDBCGetEntry. > > So do you know how it is in this particular case? Have they added > ARDBCGetEntry in version after 7.5? > >Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > With 7.5, only glewf and gle work with that ardbc plugin. Ge does not > > work. The devs only implemented what they needed for their purposes. > > On Oct 20, 2011 12:12 PM, "Misi Mladoniczky" wrote: > > > >> Hi Doug, > >> > >> It all depends on which calls that specific ARDBC-plugin has > >> implemented. > >> > >> When I played around with these things quite some time ago, it turned > >> out > >> that the GetListEntry-call used in Set-Fields was NOT implemented, but > >> the > >> GetListEntryWithFields-call was. > >> > >> This is the reason for my recommendation earlier. > >> > >> Another thing to note is that all fields may not be searchable in an > >> ARDBC-form, this also depends on how the functions has been implemented > >> in > >> the plugin. > >> > >> BMC usually only implements the calls/search-fields needed at the > >> moment. > >> > >> So Kerry, please go ahead and try the Set-Fields version, and let us > >> know > >> how it works out. > >> > >> Another issue with Active-Link Set-Fields are that they issue different > >> calls in different versions of the AR System, and also behaves > >> differently > >> between Mid-Tier and the Windows-client... But a filter-set-fields > >> should > >> always work in the same way. > >> > >>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > >> > >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >> logs. > >> Find these products, and many free tools and utilities, at > >> http://rrr.se. > >> > >> > Kerry, > >> > > >> > Just to take this one step further. > >> > > >> > If you have a table field, that means you are searching a form. If > >> you > >> > can > >> > change the qualifier of the table, that means that is a search > >> criteria > >> > for the > >> > form. > >> > > >> > So, you could use a Set Fields operation to just pull back the data > >> > directly to > >> > a field rather than having to have a table field and then walk it to > >> get > >> > the > >> > information. > >> > > >> > This may be a further simplification of the work you need to do. > >> > > >> > Just an idea in case it is useful, > >> > > >> > Doug Mueller > >> > > >> > -Original Message- > >> > From: Action Request System discussion list(ARSList) > >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock > >> > Sent: Thursday, October 20, 2011 2:29 AM > >> > To: arslist@ARSLIST.ORG > >> > Subject: Re: How to get the Users's license? [I] > >> > > >> > Sorry - I was referring to Paul's message. > >> > > >> > BUT - you did solve my problem!! > >> > > >> > So, I copied the table field from 'AR System Administration: Manage > >> User > >> > Licences' and put it on the f
Re: How to get the Users's license? [I]
emedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> >> logs.
>> >> Find these products, and many free tools and utilities, at
>> >> http://rrr.se.
>> >>
>> >> > Kerry,
>> >> >
>> >> > Just to take this one step further.
>> >> >
>> >> > If you have a table field, that means you are searching a form. If
>> >> you
>> >> > can
>> >> > change the qualifier of the table, that means that is a search
>> >> criteria
>> >> > for the
>> >> > form.
>> >> >
>> >> > So, you could use a Set Fields operation to just pull back the data
>> >> > directly to
>> >> > a field rather than having to have a table field and then walk it to
>> >> get
>> >> > the
>> >> > information.
>> >> >
>> >> > This may be a further simplification of the work you need to do.
>> >> >
>> >> > Just an idea in case it is useful,
>> >> >
>> >> > Doug Mueller
>> >> >
>> >> > -Original Message-
>> >> > From: Action Request System discussion list(ARSList)
>> >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock
>> >> > Sent: Thursday, October 20, 2011 2:29 AM
>> >> > To: arslist@ARSLIST.ORG
>> >> > Subject: Re: How to get the Users's license? [I]
>> >> >
>> >> > Sorry - I was referring to Paul's message.
>> >> >
>> >> > BUT - you did solve my problem!!
>> >> >
>> >> > So, I copied the table field from 'AR System Administration: Manage
>> >> User
>> >> > Licences' and put it on the form where I want to find the users's
>> >> licence.
>> >> >
>> >> > I removed all the columns except 'Write Licence'.
>> >> >
>> >> > I set the table qualification to:
>> >> > ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype'
>> =
>> >> 0)
>> >> > AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$)
>> >> >
>> >> > Hey presto - I can refresh that table and at any point find the
>> >> current
>> >> > user's licence!
>> >> >
>> >> > Thanks Misi!
>> >> >
>> >> > Kerry
>> >> >
>> >> >
>> >>
>> ___
>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >> >
>> >> >
>> >>
>> ___
>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >> >
>> >>
>> >>
>> >>
>> ___
>> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >>
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>> >
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
>
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
Ø - 'AR System Current License Usage' only shows AR license information Ø - 'AR System Historical License Usage' only shows AR license information 7.6.04 correct this issue, btw. Application licenses can now be seen. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, October 21, 2011 8:44 AM To: arslist@ARSLIST.ORG Subject: Re: How to get the Users's license? [I] ** On the subject of licenses, I am getting some pretty wild variations when looking at the various facilities available to monitor license use. I have been looking at these components: - AR System Administration: License Review form (ARDBC back-end) - Application Statistics (by enabling tracking for various ITSM applications) - License Usage Report - AR System Current License Usage form - AR System Historical License Usage form Some of my observations: - 'Application Statistics' does not reflect the license information seen in 'AR System Administration: License Review' - 'AR System Current License Usage' only shows AR license information - 'AR System Historical License Usage' only shows AR license information - With 'License Usage Report', I can not seem to determine how the server retains the text files it creates to generate the report. We have gaps in the collection, the collected data only goes so far back. - 'AR System Administration: License Review' is the only one that seems remotely accurate - With 'AR System Administration: License Review', the ARDBC plugin 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be queried through common methods. With all this said: - There is no effective way to determine better user license allocations - There is no effective (or predictable) way to collect historical app/ar license usage information It would seem that there were lots of attempts to provide useful information, but not a single one of them are all that useful for administrative tasks. Axton Grams On Fri, Oct 21, 2011 at 8:19 AM, Axton mailto:axton.gr...@gmail.com>> wrote: After 7.5, I do not know. The systems I have available are 7.5. On Fri, Oct 21, 2011 at 12:01 AM, Misi Mladoniczky mailto:m...@rrr.se>> wrote: Hi, Yes, my memory was a little bit mixed up... In ARDBC you typically implement these two functions: 1. ARDBCGetListEntryWithFields - for searching entries 2. ARDBCGetEntry - for retrieving one complete entry with all fields As BMC only wanted to show a list, the ARDBCGetEntry was not really needed. But if you want to do a Set-Fields, both of these calls needs to be implemented. As a Set-Field first searches using ARDBCGetListEntryWithFields, and then retrieves the selected/first record using ARDBCGetEntry. So do you know how it is in this particular case? Have they added ARDBCGetEntry in version after 7.5? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > With 7.5, only glewf and gle work with that ardbc plugin. Ge does not > work. The devs only implemented what they needed for their purposes. > On Oct 20, 2011 12:12 PM, "Misi Mladoniczky" > mailto:m...@rrr.se>> wrote: > >> Hi Doug, >> >> It all depends on which calls that specific ARDBC-plugin has >> implemented. >> >> When I played around with these things quite some time ago, it turned >> out >> that the GetListEntry-call used in Set-Fields was NOT implemented, but >> the >> GetListEntryWithFields-call was. >> >> This is the reason for my recommendation earlier. >> >> Another thing to note is that all fields may not be searchable in an >> ARDBC-form, this also depends on how the functions has been implemented >> in >> the plugin. >> >> BMC usually only implements the calls/search-fields needed at the >> moment. >> >> So Kerry, please go ahead and try the Set-Fields version, and let us >> know >> how it works out. >> >> Another issue with Active-Link Set-Fields are that they issue different >> calls in different versions of the AR System, and also behaves >> different
Re: How to get the Users's license? [I]
Thanks David. Always appreciated. Axton On Fri, Oct 21, 2011 at 12:21 PM, Easter, David wrote: > ** > > **Ø **- 'AR System Current License Usage' only shows AR license > information > > **Ø **- 'AR System Historical License Usage' only shows AR license > information > > ** ** > > 7.6.04 correct this issue, btw. Application licenses can now be seen. > > ** ** > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Axton > *Sent:* Friday, October 21, 2011 8:44 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How to get the Users's license? [I] > > ** ** > > ** On the subject of licenses, I am getting some pretty wild variations > when looking at the various facilities available to monitor license use. I > have been looking at these components: > > - AR System Administration: License Review form (ARDBC back-end) > > - Application Statistics (by enabling tracking for various ITSM > applications) > > - License Usage Report > > - AR System Current License Usage form > > - AR System Historical License Usage form > > Some of my observations: > > - 'Application Statistics' does not reflect the license information seen in > 'AR System Administration: License Review' > > - 'AR System Current License Usage' only shows AR license information > > - 'AR System Historical License Usage' only shows AR license information** > ** > > - With 'License Usage Report', I can not seem to determine how the server > retains the text files it creates to generate the report. We have gaps in > the collection, the collected data only goes so far back. > > - 'AR System Administration: License Review' is the only one that seems > remotely accurate > > - With 'AR System Administration: License Review', the ARDBC plugin > 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be queried > through common methods. > > ** ** > > With all this said: > > - There is no effective way to determine better user license allocations** > ** > > - There is no effective (or predictable) way to collect historical app/ar > license usage information > > ** ** > > It would seem that there were lots of attempts to provide useful > information, but not a single one of them are all that useful for > administrative tasks. > > ** ** > > Axton Grams > > On Fri, Oct 21, 2011 at 8:19 AM, Axton wrote: > > After 7.5, I do not know. The systems I have available are 7.5. > > ** ** > > On Fri, Oct 21, 2011 at 12:01 AM, Misi Mladoniczky wrote: > > Hi, > > Yes, my memory was a little bit mixed up... > > In ARDBC you typically implement these two functions: > 1. ARDBCGetListEntryWithFields - for searching entries > 2. ARDBCGetEntry - for retrieving one complete entry with all fields > > As BMC only wanted to show a list, the ARDBCGetEntry was not really needed. > > But if you want to do a Set-Fields, both of these calls needs to be > implemented. As a Set-Field first searches using > ARDBCGetListEntryWithFields, and then retrieves the selected/first record > using ARDBCGetEntry. > > So do you know how it is in this particular case? Have they added > ARDBCGetEntry in version after 7.5? > > >Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > With 7.5, only glewf and gle work with that ardbc plugin. Ge does not > > work. The devs only implemented what they needed for their purposes. > > On Oct 20, 2011 12:12 PM, "Misi Mladoniczky" wrote: > > > >> Hi Doug, > >> > >> It all depends on which calls that specific ARDBC-plugin has > >> implemented. > >> > >> When I played around with these things q
Re: How to get the Users's license? [I]
Hi, And there seems to be a lot of fixes in 7.6.04 SP2 concerning license reporting/logging/measurement. The user-log has been mostly dependable, except that in a server group environment, without a sticky/persistent setting, it gets a little messy... Doing your own ARGetListUser()-calls also seems dependable enough, but to be sure, connect to all servers in the server group and combine the lists. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Thanks David. Always appreciated. > > Axton > > On Fri, Oct 21, 2011 at 12:21 PM, Easter, David > wrote: > >> ** >> >> **Ø **- 'AR System Current License Usage' only shows AR license >> information >> >> **Ø **- 'AR System Historical License Usage' only shows AR license >> information >> >> ** ** >> >> 7.6.04 correct this issue, btw. Application licenses can now be >> seen. >> >> ** ** >> >> -David J. Easter >> >> Manager of Product Management, Remedy Platform >> >> BMC Software, Inc. >> >> >> >> The opinions, statements, and/or suggested courses of action expressed >> in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role >> as a >> spokesperson, liaison or public relations representative for BMC >> Software, >> Inc.**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Axton >> *Sent:* Friday, October 21, 2011 8:44 AM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: How to get the Users's license? [I] >> >> ** ** >> >> ** On the subject of licenses, I am getting some pretty wild variations >> when looking at the various facilities available to monitor license use. >> I >> have been looking at these components: >> >> - AR System Administration: License Review form (ARDBC back-end) >> >> - Application Statistics (by enabling tracking for various ITSM >> applications) >> >> - License Usage Report >> >> - AR System Current License Usage form >> >> - AR System Historical License Usage form >> >> Some of my observations: >> >> - 'Application Statistics' does not reflect the license information seen >> in >> 'AR System Administration: License Review' >> >> - 'AR System Current License Usage' only shows AR license >> information >> >> - 'AR System Historical License Usage' only shows AR license >> information** >> ** >> >> - With 'License Usage Report', I can not seem to determine how the >> server >> retains the text files it creates to generate the report. We have gaps >> in >> the collection, the collected data only goes so far back. >> >> - 'AR System Administration: License Review' is the only one that seems >> remotely accurate >> >> - With 'AR System Administration: License Review', the ARDBC plugin >> 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be >> queried >> through common methods. >> >> ** ** >> >> With all this said: >> >> - There is no effective way to determine better user license >> allocations** >> ** >> >> - There is no effective (or predictable) way to collect historical >> app/ar >> license usage information >> >> ** ** >> >> It would seem that there were lots of attempts to provide useful >> information, but not a single one of them are all that useful for >> administrative tasks. >> >> ** ** >> >> Axton Grams >> >> On Fri, Oct 21, 2011 at 8:19 AM, Axton >> wrote: >> >> After 7.5, I do not know. The systems I have available are 7.5. >> >> ** ** >> >> On Fri, Oct 21, 2011 at 12:01 AM, Misi Mladoniczky >> wrote: >> >> Hi, >> >> Yes, my memory was a little bit mixed up... >> >> In ARDBC you typically implement these two functions: >> 1. ARDBCGetListEntryWithFields - for searching entries
