Re: Problem getting arimportcmd to execute in an escalation
That could be a simple answer, when your running the escalation, the user running the escalation (the same one running the remedy service) likely doesn't have the network drive mapped, so maybe instead of x:\ you could use \\server\share -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Monday, April 28, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Brian, The escalation worked when I moved the file from the network shared to the C:\ Thanks to all for your replies. Liz -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Monday, April 28, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Barb I once had a problem when the data file I was trying to import was on a network share. I had to copy it to the remedy server and also had to place it in the root C:\. If I placed it in any other folder it would not work. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: Saturday, April 26, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c so in your case cmd /c C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Problem getting arimportcmd to execute in an escalation
Brian, The escalation worked when I moved the file from the network shared to the C:\ Thanks to all for your replies. Liz -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Monday, April 28, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Barb I once had a problem when the data file I was trying to import was on a network share. I had to copy it to the remedy server and also had to place it in the root C:\. If I placed it in any other folder it would not work. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: Saturday, April 26, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c so in your case cmd /c C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Problem getting arimportcmd to execute in an escalation
I have found that what works on the command line doesn't necessarily work from Remedy, I have found that to test what Remedy does if you log onto the box in question, and go Start|Run, type your command into the run box and hit enter, that's the approximate equal to what Remedy does on a windows box -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: Saturday, April 26, 2008 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c so in your case cmd /c C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Problem getting arimportcmd to execute in an escalation
Barb I once had a problem when the data file I was trying to import was on a network share. I had to copy it to the remedy server and also had to place it in the root C:\. If I placed it in any other folder it would not work. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: Saturday, April 26, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c so in your case cmd /c C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Problem getting arimportcmd to execute in an escalation
***In the creation of the batch file below (the cut & paste of the command line you gave the list), I noticed the misplaced quote! C:\" should be "C:\. That could be your problem. In any event, here's the response I was writing at the time: There are two possible "errors" that can happen when the ARS server (or client for that matter) fires a process on your behalf: #1 The OS fails to initiate the process #2 The Process Is initiated but fails or returns an error #1 is generally an environment issue: path not right, file name not right, OS permissions not right, etc #2 can also be an environment issue such as cwd or the "current working directory", and environment variables, oaths etc not right. It can also be something else: bad program, bad data, etc. You don't say which of the two is happening. ARS server logging will tell you what happened (though admittedly not as clearly as one might want). *** Sorry folks! This is Windows specific :) Unix would - of course - be more concise. *** *** Windows Tipp: Download and install cygwin.com *** If you want to determine that your process was fired (ie #1 is NOT happening), change your process from the import command to a batch file that logs and fires the import command: *** Caution: make directory c:\Logs\ *before* executing the batch file *** File x.cmd: Remjust set the date and time into out log file! for /f usebackq %%x in (`date /t`) Do set wDte=%%x for /f usebackq %%x in (`time /t`) Do set wTme=%%x Echo %wDte% %wTme% Firing arimportcmd.exe -x -x -x -x ... >> c:\Logs\xx.log C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log >> c:\Logs\xx.log Rem above line keeps the output from the arimport command (#2) Echo %wDte% %wTme% Firing completed for arimportcmd.exe -x -x -x -x ... >> c:\Logs\xx.log pause Echo >> c:\Logs\xx.log Echo "" The absence of the file c:\Logs\xx.txt (please do change names) - and ensure the directory c:\Logs\ exists!!! - is proof of an "environment" problem. The command line is specified in such a way so that the OS cannot initiate the new process. The presence of the file proves that the OS did indeed find the batch file. The contents of the file should tell you what's wrong with the environment (your running working directory - which could be added to the trace) for finding the arm etc. That's it from a sunny warm spring day in Muenchen! Ben Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 162 175 0956 GMT + 1 + [ DST ] Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/products/SthMupd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Siebert Sent: April 26, 2008 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c so in your case cmd /c C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it
Re: Problem getting arimportcmd to execute in an escalation
Hi LJ, Thanks for your reply. I know that Liz tried the cmd /c with her arimportcmd and still had no luck. Just for the record, her environment is Windows 2003, ARS 7.1, Oracle 10g, (and not that it matters but ITSM 6 and CMDB 2). Any other ideas? Thanks, Barb Siebert QMX Support Services From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 4/25/2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Problem getting arimportcmd to execute in an escalation ** On windows boxes I have had the best result with a command of cmd /c so in your case cmd /c C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Problem getting arimportcmd to execute in an escalation
On windows boxes I have had the best result with a command of cmd /c so in your case cmd /c C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Liz Sent: Friday, April 25, 2008 8:37 AM To: arslist@ARSLIST.ORG Subject: Problem getting arimportcmd to execute in an escalation ** I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Problem getting arimportcmd to execute in an escalation
I am able to use arimport tool to load the saved .arm file and successfully import the data into the table. However, when I use arimportcmd to import the data thru an escalation, nothing happens. I don't get an error, the log file is empty and no data is imported. The escalation run process command I am using is: C:"\\arimportcmd" -m -d -u "Demo" -p "" -l c:\BP.log I have verified that arimportcmd resides at the path name. I have verified the path name of the arm file. The userid and password are valid. When the escalation runs, the escalation log shows it completed. The log file BP.log is empty and the table arimportcmd should populate is empty. I get no error messages. When I copy the escalation run process command above and paste it in the DOS command line, press enter, the table is populated and the c:\BP.log file shows it ran successfully. What command is missing from the escalation run process to get the escalation to import the data? Liz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
