Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
There is a 5.3 patch that should fix the ie 9 compatibility? Sent from my iPhone On Dec 5, 2013, at 8:10 AM, pascale.sterr...@daimler.com wrote: Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
According to the release note of 7.6.04 SP5, it is already IE9 and IE10 compatible. And I do not see any 7.6.04 patch 5.3 We are not on ITSM we are on ARS only 100% custom. Thank you, Pascale Sterrett http://www.daimler-trucksnorthamerica.com Kenavo ar wech all bruke...@gmail.com Sent by: arslist@ARSLIST.ORG 12/05/2013 08:39 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - There is a 5.3 patch that should fix the ie 9 compatibility? Sent from my iPhone On Dec 5, 2013, at 8:10 AM, pascale.sterr...@daimler.com wrote: Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
We are experiencing the same issue. It appears to be with our users who have updated their browser to IE 10. As a company, were are set to IE 8, but some users are managing to update their browser. Our resolution has been recreating the users account. Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
We do not have that option since those users are the "outside world" Thank you, Pascale Sterrett Kenavo ar wech all robert.hever...@gmail.com Sent by: arslist@ARSLIST.ORG 12/05/2013 12:38 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - We are experiencing the same issue. It appears to be with our users who have updated their browser to IE 10. As a company, were are set to IE 8, but some users are managing to update their browser. Our resolution has been recreating the users account. Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
I am not sure how it fixes it, but there seems to be some corruption that happens to the user's search preference, especially if it was migrated from the older version. The error usually pops in the consoles because the first thing that the console workflow does is to pull data for the logged in user from the AR System Search Preference table. Upon returning data to the form, the corrupt data ends up causing the mid-tier to throw the error. It is something in one of the rows that is returned. I would suggest trying it with one of your problem users in Production. I never got a straight answer on how to prevent it from happening. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
We've had this same issue on 7.6.4 and in general we either have the users clear their browser cache, and if that doesn't work delete the search preference as you do. Unfortunately we've had a lot more issues with the Mid Tier start popping up, probably due to more users and a variety of environments, but the "clear your browser cache" phrase is heard throughout the Remedy userbase as "reboot" was heard by Windows 95 users. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Thursday, December 05, 2013 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - I am not sure how it fixes it, but there seems to be some corruption that happens to the user's search preference, especially if it was migrated from the older version. The error usually pops in the consoles because the first thing that the console workflow does is to pull data for the logged in user from the AR System Search Preference table. Upon returning data to the form, the corrupt data ends up causing the mid-tier to throw the error. It is something in one of the rows that is returned. I would suggest trying it with one of your problem users in Production. I never got a straight answer on how to prevent it from happening. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee,
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
I tried it in production and got a user that was having the issue to test it. Not working. Still getting the error. But if he clears his cache he is good for one pass then he gets the error as soon as he gets back into the application. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 12:48 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - I am not sure how it fixes it, but there seems to be some corruption that happens to the user's search preference, especially if it was migrated from the older version. The error usually pops in the consoles because the first thing that the console workflow does is to pull data for the logged in user from the AR System Search Preference table. Upon returning data to the form, the corrupt data ends up causing the mid-tier to throw the error. It is something in one of the rows that is returned. I would suggest trying it with one of your problem users in Production. I never got a straight answer on how to prevent it from happening. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
Hi, I observed similar exception on our systems : Caught exception :Object doesn't support property or method ''getAttribute' I played a little bit with that and found a setting combination which worked: 1) open the page in compatibility view mode 2) press F12 (developer tools) and for the Document Mode set IE5 quirks then it worked for me. maybe for you it will be other combination of these two settings. don't ask me why :) best regards Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -
We are still facing this issue with no solution. And since this is external users with no control on what browser version they are using any help/ideas would be greatly appreciated. Support has been unable to guide us in anyway so far. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 12:48 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - I am not sure how it fixes it, but there seems to be some corruption that happens to the user's search preference, especially if it was migrated from the older version. The error usually pops in the consoles because the first thing that the console workflow does is to pull data for the logged in user from the AR System Search Preference table. Upon returning data to the form, the corrupt data ends up causing the mid-tier to throw the error. It is something in one of the rows that is returned. I would suggest trying it with one of your problem users in Production. I never got a straight answer on how to prevent it from happening. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Thanks John, but we have sent workflow logs and fiddler logs to the Support team, but we are still awaiting an answer. It's been 2 months. This is working perfectly fine with Mid Tier 7.6.04 SP4. But failing only with 7.6.04 SP5 . Or, I should say it has been our experience since we QA tested SP4 and SP5 and found no issue on SP4 at the time except for the continues looping of the logon page which forced us to go to SP5. I know that the way the Mid Tier 7.6.04 SP5 is handling the Global Field has changed and I am hoping someone has an idea on what we may need to do to fix it beside reverting them to regular fields and having to deal with the nightmare that goes with changing field IDs. When we moved to SP5, the Global Fields stopped being "auto populated" and we had to add the code on window open. We thought it wasn't such a big deal at first, more a nuisance then anything. But now, we are starting to think that the issue is bigger then just this nuisance and we may have to go the additional route and change those field to "regular field" by changing their field ID. I would rather not go that route if anyone has another Idea that would be wonderful! Thank you, Pascale Sterrett Kenavo ar wech all jba...@javasystemsolutions.com Sent by: arslist@ARSLIST.ORG 01/08/2014 08:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Caught exception :Object doesn't support property or method 'getProxyGlobalFields Pascale This error is a 'bug' (fault, failure, mistake, define as you wish) in the Mid Tier javascript client code. The only useful way to debug this is to attach a debugger to Mid Tier (ie Firebug, or the MS one in IE) and find out exactly why it happened. I'd expect an engineer to join a call and perform this for you - it should take someone with the relevant knowledge about five minutes to figure it out. Flushing caches/browser configurations/restarts etc are not solving the issue, merely trying to hide it.. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Are you offering your services John??? You do know a thing or two of the Java world ;-) Pascale Sterrett Kenavo ar wech all jba...@javasystemsolutions.com Sent by: arslist@ARSLIST.ORG 01/08/2014 12:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Caught exception :Object doesn't support property or method 'getProxyGlobalFields Sadly, neither fiddler or workflow logs are of any particular use. Due to the nature of AR System workflow, there will always be a large amount of untested combinations of workflow/browser. The fact you've identified a broad level source of the problem and two patch levels should make the problem easier to solve. If you can easily reproduce it, I can't think of any quicker way than a webex and a Javascript debugger. But hey, what do I know about support :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
ITSM 764sp2 ARS 764sp2 Midtier 8.1sp2 HOTFIX Weblogic 10.3 Linux We are battling this same issue. Caught exceptions, NULL pointers... The user are flushing their Midtier cache and we are starting to flush the server caches every few days. This all happened when we went to IE 10. This was required by our organization. We found so many issues with midtier 764 sp2 on IE 10 that we had to upgrade (was recommended by BMC). BMC is asking for Fiddler logs when the user has the issue which is almost impossible to obtain; Fiddler is not on every desktop. BMC is telling us that we will have to upgrade to ARS 764 sp5 in order to get more assistance but based on this thread it sounds like that introduces worse issues. Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Hi Frank, We are looking into testing a roll back to SP4 ourselves just as a test in our QA environment to see if the issue is with the Global fields or not. On another note, I am also hearing (haven't received the document yet) that there is a bug on IE10 that may be the cause of this error on the Mid Tier. But again, I haven't seen the doc on that so don't quote me on it. May have absolutely nothing to do with all this! Since we have an SSL connection, Support is also asking us to test the "Do not save encrypted pages to disk" option in IE10. enabling it and disabling it to see if that makes any difference. We haven't been able to do so yet. So that is to be continued... So welcome to our Nightmare Frank! If you find anything please DO share! Pascale Sterrett Kenavo ar wech all caruso.fr...@gmail.com Sent by: arslist@ARSLIST.ORG 01/09/2014 05:02 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields ITSM 764sp2 ARS 764sp2 Midtier 8.1sp2 HOTFIX Weblogic 10.3 Linux We are battling this same issue. Caught exceptions, NULL pointers... The user are flushing their Midtier cache and we are starting to flush the server caches every few days. This all happened when we went to IE 10. This was required by our organization. We found so many issues with midtier 764 sp2 on IE 10 that we had to upgrade (was recommended by BMC). BMC is asking for Fiddler logs when the user has the issue which is almost impossible to obtain; Fiddler is not on every desktop. BMC is telling us that we will have to upgrade to ARS 764 sp5 in order to get more assistance but based on this thread it sounds like that introduces worse issues. Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
We ran into a similar problem when users starting accessing the system with IE10 (and now 11). We had the users turn on Compatibility View and that has resolved their issues. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Compatibility mode is not resolving the issue for us at all. We even have the server running in compatibility mode and it is still not working. Thank you, Pascale Sterrett Kenavo ar wech all prh...@directv.com Sent by: arslist@ARSLIST.ORG 01/10/2014 07:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields We ran into a similar problem when users starting accessing the system with IE10 (and now 11). We had the users turn on Compatibility View and that has resolved their issues. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
