Re: Email Error in stderr log
Enable filter log on the server email is installed on. This should be captured in the log as email engine is trying to create a record. Before the error is reported, you should be able to see get entries performed on email templates form, find the entry that is the culprit. Apart from this, you should also be able to see the email message as well in the logs. Another way is to enable email engine in debug mode and see the email and the error message right next to it. Regards, Karthik > On Jan 12, 2016, at 11:14 AM, Lockwood, Teresa > wrote: > > ** > Good day! I’m seeing this error about every minute in my stderr log file. > > Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork > SEVERE: No field values were specified for submit or modify operation. > Specify values for the action. > > How can I find what email this error pertains to? > > Thanks in advance. > > ~~~ > Terri > > ARS 8.1.02 > ITSM 8.1.02 > Midtier 8.1.02 > Windows 2008 > MS SQL 2008 R2 SP2 > > > _ > The information contained in this message is proprietary and/or confidential. > If you are not the intended recipient, please: (i) delete the message and all > copies; (ii) do not disclose, distribute or use the message in any manner; > and (iii) notify the sender immediately. In addition, please be aware that > any message addressed to our domain is subject to archiving and review by > persons other than the intended recipient. Thank you. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Error in stderr log
Hi, Do you have incoming email configured in your system? If so, do you have incoming email templates configured? Thanks, Bala From: Action Request System discussion list(ARSList) on behalf of Lockwood, Teresa Sent: Tuesday, January 12, 2016 5:14 PM To: arslist@ARSLIST.ORG Subject: Email Error in stderr log ** Good day! I'm seeing this error about every minute in my stderr log file. Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: No field values were specified for submit or modify operation. Specify values for the action. How can I find what email this error pertains to? Thanks in advance. ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 _ The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Error Logs bombarded with errors
Hi Susan, >From above Error messages and as per my knowledge these all issues are related to Network issues instead “The field is a core system field and cannot be changed 1”. 1. Check that the SMTP is running on its host. If unsure, verify this with your System Administrator. 2. Disable the custom Workflows which are triggering email error message multiple times. HTH :) *"T.E.A.M. = Together Everyone Achieves More!"* Thanks & Regards, ___ Nilesh Janjire *BMC Remedy Engineer* E-Mail: nil .janj...@gmail.com "Success with fear of loosing it is Luck ! & Success with confidence is Achievement !" On Wed, Jun 24, 2015 at 1:18 AM, Champagne, Susan wrote: > ** > > Hi folks, > > Between 10:14 and 11:51, this morning, our email error logs form was > bombarded with over 15,000 SEVERE error alerts. During this time, the > e-mail flow continued. Our system is set up for outgoing messages, only. > Remedy 7.6.04 SP3 > > > > I have found, in the recent past, that we have encountered several SEVERE > error messages, similar to what occurred today, but never to the magnitude > of today’s occurrence. > > > > At first, I suspected this issue may have multiplied due to a filter I had > recently created which would, on Submit of the AR System Email Error Logs > form, send an e-mail notification to our Service Desk, alerting them of the > error. So, I disabled the filter to eliminate it as a possible contributor > to the issue. This was after over 5,000 messages had be received by our > Service Desk, regarding these email errors. > > > > There were a variety of errors that occurred during this timeframe. > > > > The first error was: > > Error Log Message Text: [EOF] > > javax.mail.MessagingException: [EOF] > > at > com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1363) > > at > com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:836) > > at > com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:375) > > at javax.mail.Service.connect(Service.java:275) > > at > com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) > > at > com.bmc.arsys.emaildaemon.MBConnection.(MBConnection.java:69) > > at > com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167) > > at > com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147) > > at > com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:388) > > at > com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:372) > > at > com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184) > > at > com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) > > at java.lang.Thread.run(Unknown Source) > > > > Other errors were: > > > > “Entry does not exist in database….” > > “The field is a core system field and cannot be changed 1” > > “Could not connect to SMTP host: …..” > > “Exception Reading Response” > > > > I have never been able to find an explanation to account for the errors in > the past, but I’m hoping maybe one of you will be able to assist me in > shedding some light on what may have been a root cause for such an episode. > > > > Thank you for any assistance you may be able to provide. > > Susan Champagne > > > Health Sciences North's vision is to be globally recognized for > patient-centred innovation. > > The information contained in this e-mail and document(s) attached are for > the exclusive use of the addressee and may contain confidential, privileged > and non-disclosable information. If the recipient of this e-mail is not the > addressee, such recipient is strictly prohibited from reading, > photocopying, distributing or otherwise using this e-mail or its content in > any way. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Error Message 362
Mark: You might also check whether /var/tmp is out of space. --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza [jdso...@shyle.net] Sent: Monday, November 14, 2011 13:39 To: arslist@ARSLIST.ORG Subject: Re: Email Error Message 362 ** Have you checked the permissions of the file it is trying to attempt to open? You may have started the AR System as a different user leaving the file inaccessible to the current user that started the AR System. Joe From: Brittain, Mark<mailto:mbritt...@navisite.com> Sent: Monday, November 14, 2011 11:09 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Email Error Message 362 ** Good Morning, Has anyone seen an error message like this in the AR System Email Error Logs? I have a couple of these and the numbers between RED and TMP are different. The mailbox is in the /var/mail directory. Mailbox Name: Out_Going Message Type: Severe Message Number: 362 Message Text: Cannot find/open the directory file /var/tmp/RED6550561TMP ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Email Error Message 362
Have you checked the permissions of the file it is trying to attempt to open? You may have started the AR System as a different user leaving the file inaccessible to the current user that started the AR System. Joe From: Brittain, Mark Sent: Monday, November 14, 2011 11:09 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Email Error Message 362 ** Good Morning, Has anyone seen an error message like this in the AR System Email Error Logs? I have a couple of these and the numbers between RED and TMP are different. The mailbox is in the /var/mail directory. Mailbox Name: Out_Going Message Type: Severe Message Number: 362 Message Text: Cannot find/open the directory file /var/tmp/RED6550561TMP ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Email Error 4928
Mark, I can't help much, since this sounds like it might be related to email instruction templates - but the message number explanation should be listed in the Error Messages Guide for 6.3. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email Error
Yes, that is why this is hard to trace. The Exchange folks see the email going into the remedy box, but I do not see these ever hitting remedy. This happens only now and then. Out of the 30,000 plus emails a day, just a few don't make it in. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, March 29, 2010 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: Email Error Are any e-mails getting sent out successfully? My first thought is that it may be having issues connecting to the mail server, or the connection is getting reset before the e-mail engine expects, so when it tries to go and do some next action, the connection is no longer valid. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Monday, March 29, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Email Error AR system 7.1 patch 7 for Email Engine Anyone know why the following errors in the stderr.log for email. Error Log: SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email Error
This error gets when connection to mail server gets timed out, EE re-establishes the connection to mail server after OutingConnectionRecycleSize in EmailDaemon.propeties property value Or if there are no further messages in queue to send across. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Monday, March 29, 2010 10:14 PM To: arslist@ARSLIST.ORG Subject: Email Error AR system 7.1 patch 7 for Email Engine Anyone know why the following errors in the stderr.log for email. Error Log: SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email Error
Are any e-mails getting sent out successfully? My first thought is that it may be having issues connecting to the mail server, or the connection is getting reset before the e-mail engine expects, so when it tries to go and do some next action, the connection is no longer valid. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Monday, March 29, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Email Error AR system 7.1 patch 7 for Email Engine Anyone know why the following errors in the stderr.log for email. Error Log: SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected SEVERE: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email Error Log
Try KB16729: http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&doc=16729&sid=3352098&type=Published&terms=searchTerms&user=Self Help Also, the ARS Email Engine pdf has a lot of the same information in the trouble shooting section. On Wed, Aug 26, 2009 at 11:06 AM, Aluru, Radhika wrote: > ** > > Hi All, > > > > My email engine is running using SMTP email configuration. Email services > are using LAN account to restart the services and same details are present > in the Email configuration form. But remedy email engine is not sending > email messages. Below is the error message that I see in the email error > log. > > > > null > > javax.mail.AuthenticationFailedException > > at javax.mail.Service.connect(Service.java:306) > > at > com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:418) > > at > com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:190) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > > at java.lang.Thread.run(Unknown Source) > > > > Can anyone please help me in resolving this issue? Do I need to change any > details in emaildaemon.properties? > > > > Server details: > > > > AR Server Version 7.1 patch 3 > > > > Regards, > > Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile: > 00919948186333 > > > > > Confidentiality Note: The information contained in this message, and any > attachments, may contain confidential and/or privileged material. It is > intended solely for the person(s) or entity to which it is addressed. Any > review, retransmission, dissemination, or taking of any action in > reliance upon this information by persons or entities other than the > intended recipient(s) is prohibited. If you received this in error, please > contact the sender and delete the material from any computer. > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Error (U)
UNCLASSIFIED Verify that the person's SMTP address on her People Record and on her User record match and are in the correct syntax. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 04, 2008 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: Email Error I believe the 'User unknown' error is coming from your mail serverso I don't think this is a Remedy error...but instead a problem with their mail account on the mail server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Thursday, December 04, 2008 3:03 PM To: arslist@ARSLIST.ORG Subject: Email Error Hi All, I'm getting the below email error message for one user only. The weird thing is that she will get email notifications if the ticket is directly assigned to her, but not if her group is assigned a ticket. I have checked her account and she does have a valid email address. She is also listed in the group and has a SHR:Assignment record. She did have her name changed awhile ago and her new email addresses would not work at all, but once I put in her old email address, she started getting the assigned individual notificationsany advice? Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 ... User unknown javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 ... User unknown at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java: 323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage (SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage (CreatorModule.java:1489) at com.remedy.arsys.emaildaemon.CreatorModule.doWork (CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:570) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email Error
I believe the 'User unknown' error is coming from your mail serverso I don't think this is a Remedy error...but instead a problem with their mail account on the mail server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Thursday, December 04, 2008 3:03 PM To: arslist@ARSLIST.ORG Subject: Email Error Hi All, I'm getting the below email error message for one user only. The weird thing is that she will get email notifications if the ticket is directly assigned to her, but not if her group is assigned a ticket. I have checked her account and she does have a valid email address. She is also listed in the group and has a SHR:Assignment record. She did have her name changed awhile ago and her new email addresses would not work at all, but once I put in her old email address, she started getting the assigned individual notificationsany advice? Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 ... User unknown javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 ... User unknown at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java: 323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage (SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage (CreatorModule.java:1489) at com.remedy.arsys.emaildaemon.CreatorModule.doWork (CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:570) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email Error
Are you running AREA LDAP authentication? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of jaimie > Sent: Thursday, December 04, 2008 4:03 PM > To: arslist@ARSLIST.ORG > Subject: Email Error > > Hi All, > > I'm getting the below email error message for one user only. The > weird thing is that she will get email notifications if the ticket is > directly assigned to her, but not if her group is assigned a ticket. > I have checked her account and she does have a valid email address. > She is also listed in the group and has a SHR:Assignment record. > She did have her name changed awhile ago and her new email addresses > would not work at all, but once I put in her old email address, she > started getting the assigned individual notificationsany advice? > > Invalid Addresses; > nested exception is: > class javax.mail.SendFailedException: 550 5.1.1 ... > User > unknown > > javax.mail.SendFailedException: Invalid Addresses; > nested exception is: > class javax.mail.SendFailedException: 550 5.1.1 ... > User > unknown > > at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) > at > com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java: > 323) > at com.remedy.arsys.emaildaemon.SenderModule.sendMessage > (SenderModule.java:74) > at com.remedy.arsys.emaildaemon.CreatorModule.createMessage > (CreatorModule.java:1489) > at com.remedy.arsys.emaildaemon.CreatorModule.doWork > (CreatorModule.java:360) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Thread.java:570) > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email Error
http://java.sun.com/products/javamail/javadocs/javax/mail/AuthenticationFailedException.html "This exception is thrown when the connect method on a Store or Transport object fails due to an authentication failure (e.g., bad user name or password)." Looks like the email engine is attempting to send an email and fails authentication when connecting to the mail server used for message transport. Axton Grams On Mon, Nov 3, 2008 at 11:07 AM, Ramy S. Ayoub <[EMAIL PROTECTED]> wrote: > ** > Dear All , > > I found the Error below in my Email - Error log which the emails are sent > and everything working ?? > > > null > > javax.mail.AuthenticationFailedException > > at javax.mail.Service.connect(Service.java:306) > > at > com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:424) > > at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:197) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > > at java.lang.Thread.run(Unknown Source) > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email Error Log Question...
Off the top of my head I see 2 different ways to do this 1 - Create 2 Filters Filter 1 sets a temp Display Only Integer field to the length of the body Filter 2 (if the Length > 5000) uses the Notify action to either send a message back to the sender or write to a log file (using the Other mechanism) Filter 2 would also need to be in a Phase 1 action ( `! at the end of the name) 2 - Only push the first 5000 characters into the Description of the Incident (using the LEFT function in the push). If you have an attachment field you can also push the full inbound email (using the Plain Text or RTF Attachment availabile on the AR System Email Messages form) into an attachment on the ticket. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierce, Amanda (TBS) Sent: Friday, February 22, 2008 6:28 AM To: arslist@ARSLIST.ORG Subject: Email Error Log Question... ** All, I have a process in place to where certain emails are forwarded to our server email from another account. Based on the TO information, I have a filter that picks up this email and creates an Incident. I am currently setting the Body of the email into a description field that is 5000 characters long. If by chance, the Body of the email is >5000 chr, the email engine submits a record to the Email Error Log that says: MessageType: 2 MessageNum: 306 MessageText: Value does not fall within the limits specified for the field AppendedText: (Maximum length- 5000) : TTS:HlpDskTkt : Description Message will be deleted without logging in email messages form because there is an error on submit. And, obviously it deletes the Email record. Is there any way for me to capture who the email was sent From, contents of the email or anything so that I can at least send an email back to them letting them know the incident was not submitted and they need to shorten the email? ARS 7.0.01 patch 002 Oracle 10gR2 Thank you! Amanda ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Email Error
Glen; Can you use a POP client like Outlook Express to login to the POP account? If not then Remedy can not do it ether. You wrote: Do we need to install a POP3 server on the system? You "must" have a POP server running "somewhere" that you connect to (Remedy does not include one). If your company uses Exchange talk to your mail people about a POP account to an exchange mailbox. Bill Clary Remedy Developer, Tech Solutions Fidelity Information Services "Hupe, Glen" <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>. .. We just upgraded to Remedy 7.0.1 and are now having problems with incoming Email. The message we are getting is: Connect failed; nested exception is: java.net.ConnectException: Connection refused (errno:239) javax.mail.MessagingException: Connect failed; nested exception is: java.net.ConnectException: Connection refused (errno:239) at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:120) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 07) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) Remedy is configured to use POP3 for incoming Email on a HP-UX 11i. We are running the default setting for send mail on the UNIX server. Do we need additional configuration for the mail server in order for POP3 to work? Do we need to install a POP3 server on the system? Any suggestion would be appreciated. Thanks Glen Hupe Remedy Developer NESA Development Team Systems Engineering NAV CANADA 280 Hunt Club Road Ottawa, ON. K1V 1C1 (613)-248-7616 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
