Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Had similar issue with a 7.5 install. The main issue was that the installer does not like if you want to create a db user widt password with a number as the first char. Had to remove the database, aradmin user and the arole role and then start overagain. And then just use the defualt values. -- Jarl 2009/6/28 Rao Rao scenery@gmail.com: ** Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p ** -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Please help. Thanks, Rao _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Hi List, Can some one please help me with the below issue? Thanks. Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p ** -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Sincerely, Rao ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
What does the arerror.log show for the time when the ARServer is starting up? What does armonitor.log show during a startup? What ARERR number is associated with the login failure? Is is the 3300? a. If it is the 3300, update the ar.conf and disable alert events. Are there any failures in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 9:57 AM, Rao Raoscenery@gmail.com wrote: ** Hi List, Can some one please help me with the below issue? Thanks. Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p ** -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Sincerely, Rao _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Login as aradmin (assuming thats the default DB user you used for the installation) and run this SQL select count(*) from arschema where name like = 'EXACT NAME OF THE FORM'; If the result you get is 0, then something has gone amiss when you performed your install. Since its a new install I would encourage you to scratch it by running the installation again and choosing the 'Overwrite' option during the install when prompted to Overwrite, Upgrade or Share.. Joe From: Rao Rao scenery@gmail.com To: arslist@ARSLIST.ORG Sent: Saturday, June 27, 2009 7:04:15 PM Subject: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p ** -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Please help. Thanks, Rao ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM, Axton axton.gr...@gmail.com wrote: What does the arerror.log show for the time when the ARServer is starting up? What does armonitor.log show during a startup? What ARERR number is associated with the login failure? Is is the 3300? a. If it is the 3300, update the ar.conf and disable alert events. Are there any failures in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 9:57 AM, Rao Raoscenery@gmail.com wrote: ** Hi List, Can some one please help me with the below issue? Thanks. Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Try adding this to your ar.conf file and restarting: Disable-Alerts: F Post the results from the following sql statements: select count(rowid) from user_x / select count(rowid) from user_cache / select schemaid, name from arschema where name like 'Alert%' / Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 12:15 PM, Rao Rao scenery@gmail.com wrote: ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM, Axton axton.gr...@gmail.com wrote: What does the arerror.log show for the time when the ARServer is starting up? What does armonitor.log show during a startup? What ARERR number is associated with the login failure? Is is the 3300? a. If it is the 3300, update the ar.conf and disable alert events. Are there any failures in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 9:57 AM, Rao Raoscenery@gmail.com wrote: ** Hi List, Can some one please help me with the below issue? Thanks. Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
At what point and how do you reproduce that error then? Have you checked if the entry for the Alerts form does exist in the arschema table? (Select count(*) from arschema where name = 'Alert Events';) Joe From: Rao Rao scenery@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 29, 2009 1:15:07 PM Subject: Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM, Axton axton.gr...@gmail.com wrote: What does the arerror.log show for the time when the ARServer is starting up? What does armonitor.log show during a startup? What ARERR number is associated with the login failure? Is is the 3300? a. If it is the 3300, update the ar.conf and disable alert events. Are there any failures in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 9:57 AM, Rao Raoscenery@gmail.com wrote: ** Hi List, Can some one please help me with the below issue? Thanks. Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Axton, Thanks. The service - BMC Remedy Action Request System Server - is running. However, I cannot connect through Remedy Administrator. When I try to connect with user id: Demo, I get the following message. = = = = Remedy Administrator Tool = = = = ARWARN [59] No such user exists -- successfully connected as a guest user user: Demo, server: Vanaja Unable to successfully log in to any server. = = = = = = = = SQL outputs are below. = = = = SQL Output = = = = = SQL select count(rowid) from user_cache; COUNT(ROWID) 0 SQL select schemaid, name from arschema where name like 'Alert%'; SCHEMAID -- NAME 16 Alert Events SQL select count(rowid) from user_x; select count(rowid) from user_x * ERROR at line 1: ORA-00942: table or view does not exist = = = = = Thanks, Rao On Mon, Jun 29, 2009 at 1:33 PM, Axton axton.gr...@gmail.com wrote: ** Try adding this to your ar.conf file and restarting: Disable-Alerts: F Post the results from the following sql statements: select count(rowid) from user_x / select count(rowid) from user_cache / select schemaid, name from arschema where name like 'Alert%' / Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 12:15 PM, Rao Rao scenery@gmail.com wrote: ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM,
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Joe/Axton, Joe, I ran the sql for Alerts. Please see below. SQL Select count(*) from arschema where name = 'Alert Events'; COUNT(*) -- 1 = = = = = Axton, Please see my earlier mail on the sqls - you asked. Thanks to both of you for help and sparing time. With Regards, Rao On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** At what point and how do you reproduce that error then? Have you checked if the entry for the Alerts form does exist in the arschema table? (Select count(*) from arschema where name = 'Alert Events';) Joe -- *From:* Rao Rao scenery@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, June 29, 2009 1:15:07 PM *Subject:* Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM, Axton axton.gr...@gmail.com wrote: What does the arerror.log show for the time when the ARServer is starting up? What does armonitor.log show during a startup? What ARERR number is associated with the login failure? Is is the 3300? a. If it is the 3300, update the ar.conf and disable alert events. Are there any failures in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 9:57 AM, Rao Raoscenery@gmail.com wrote: ** Hi List, Can some one please help me with the below
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Try this sql: select count(rowid) from user_cache / The fact that user_x is missing is worrisome. This more than likely means that the user form does not exist on the server. Try using arcache to create a temporary admin user. See the ARS config guide for instructions and examples. Chances are you will need to re-run the installer. Prior to re-installing: - Remove/uninstall the existing ARServer - Delete all existing objects in the schema or delete the schema altogether Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 2:12 PM, Rao Rao scenery@gmail.com wrote: ** Joe/Axton, Joe, I ran the sql for Alerts. Please see below. SQL Select count(*) from arschema where name = 'Alert Events'; COUNT(*) -- 1 = = = = = Axton, Please see my earlier mail on the sqls - you asked. Thanks to both of you for help and sparing time. With Regards, Rao On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** At what point and how do you reproduce that error then? Have you checked if the entry for the Alerts form does exist in the arschema table? (Select count(*) from arschema where name = 'Alert Events';) Joe -- *From:* Rao Rao scenery@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, June 29, 2009 1:15:07 PM *Subject:* Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Rao, This means that the H and T tables that are the underlying tables for the said form have perhaps been created already. To verify this first of all find out the schema ID for that form. select schemaid from arscheama where name = 'Alert Events'; Lets say it returns 20.. then the T and H tables for that form will be T20 and H20.. Describe these tables and see if you get a valid description. If you get a nor rows selected result from the above SQL, then you have some problem.. Also describe the view ALERT_EVENTS and see if you get a valid description. You shouldn't get invalid object as a result.. If your results of the above area ll positive, then for some reason this form is not being recognized by the AR System. What you could try is a import in place from the def file in the installforms folder that will exist in your installation directory. I do not have access to the exact name of what that def file will be at the moment but if you cannot figure it out let me know and I'll log into my systems later and get that for you. Joe From: Rao Rao scenery@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 29, 2009 3:12:09 PM Subject: Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Joe/Axton, Joe, I ran the sql for Alerts. Please see below. SQL Select count(*) from arschema where name = 'Alert Events'; COUNT(*) -- 1 = = = = = Axton, Please see my earlier mail on the sqls - you asked. Thanks to both of you for help and sparing time. With Regards, Rao On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** At what point and how do you reproduce that error then? Have you checked if the entry for the Alerts form does exist in the arschema table? (Select count(*) from arschema where name = 'Alert Events';) Joe From: Rao Rao scenery@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 29, 2009 1:15:07 PM Subject: Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program
