Re: licenses question (minimum install) ITSM

[Misi Mladoniczky]

Hi,

I do not think you could even do that.

Instead you should get temp licenses from your sales rep to be on the safe side.

For a proof of concept or temporary testing, you should have no problem with
that.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> But can you still use the 3 for basic development and basic proof of
> concept? 
>
>
> Sincerly,
>
> David Charters
> Charters Technologies
> 317-331-8985
>
>  Original message 
> From: "Brock, Anne" 
> Date:02/18/2014  10:45 PM  (GMT-05:00)
> To: arslist@ARSLIST.ORG
> Subject: Re: licenses question (minimum install) ITSM
>
> While of course you should always check with your sales rep, my understanding
> is that once you move to the Suite pricing, the "3 free licenses" are no
> longer legally included.
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, February 18, 2014 2:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: licenses question (minimum install) ITSM
>
> Hi,
>
> You are not even allowed to use the 3 Fixed licenses. These show in the system
> for historic reasons, and everyone that is not on the old legacy licensing
> mode will not be allowed to make use of them, i.e. not assign them to anyone.
>
> This is probably something we should add to our license FAQ:
> https://rrr.se/cgi/index?pg=faq
>
>     Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
> 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Patrick,
>> The only 'free' licenses that I'm aware of are the 3 Fixed User
>> licenses you get with the Remedy Server, I believe everything else
>> needs to be purchased.
>>
>>
>> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi  wrote:
>>
>>> **
>>> So we bought ITSM but the install instructions say you need (20
>>> licenses for each module).
>>> Does that mean that purchasing ITSM you get free 20 licenses?  This
>>> must have been covered before...
>>>
>>> Any where would that information be published.
>>>
>>> --
>>> Patrick Zandi
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
> Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[David Charters]

But can you still use the 3 for basic development and basic proof of concept? 


Sincerly,

David Charters
Charters Technologies
317-331-8985

 Original message 
From: "Brock, Anne"  
Date:02/18/2014  10:45 PM  (GMT-05:00) 
To: arslist@ARSLIST.ORG 
Subject: Re: licenses question (minimum install) ITSM 

While of course you should always check with your sales rep, my understanding 
is that once you move to the Suite pricing, the "3 free licenses" are no longer 
legally included.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, February 18, 2014 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum install) ITSM

Hi,

You are not even allowed to use the 3 Fixed licenses. These show in the system 
for historic reasons, and everyone that is not on the old legacy licensing mode 
will not be allowed to make use of them, i.e. not assign them to anyone.

This is probably something we should add to our license FAQ:
https://rrr.se/cgi/index?pg=faq

    Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Patrick,
> The only 'free' licenses that I'm aware of are the 3 Fixed User 
> licenses you get with the Remedy Server, I believe everything else 
> needs to be purchased.
>
>
> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi  wrote:
>
>> **
>> So we bought ITSM but the install instructions say you need (20 
>> licenses for each module).
>> Does that mean that purchasing ITSM you get free 20 licenses?  This 
>> must have been covered before...
>>
>> Any where would that information be published.
>>
>> --
>> Patrick Zandi
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Brock, Anne]

While of course you should always check with your sales rep, my understanding 
is that once you move to the Suite pricing, the "3 free licenses" are no longer 
legally included.

 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, February 18, 2014 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum install) ITSM

Hi,

You are not even allowed to use the 3 Fixed licenses. These show in the system 
for historic reasons, and everyone that is not on the old legacy licensing mode 
will not be allowed to make use of them, i.e. not assign them to anyone.

This is probably something we should add to our license FAQ:
https://rrr.se/cgi/index?pg=faq

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Patrick,
> The only 'free' licenses that I'm aware of are the 3 Fixed User 
> licenses you get with the Remedy Server, I believe everything else 
> needs to be purchased.
>
>
> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi  wrote:
>
>> **
>> So we bought ITSM but the install instructions say you need (20 
>> licenses for each module).
>> Does that mean that purchasing ITSM you get free 20 licenses?  This 
>> must have been covered before...
>>
>> Any where would that information be published.
>>
>> --
>> Patrick Zandi
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Hulmes, Timothy CTR MDA/ICTO]

You don't get those licenses free, they are an additional cost. 
You only need those licenses if you are installing Sample Data.  If you are not 
installing sample data you will not get that message.

Tim


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, February 18, 2014 1:57 PM
To: arslist@ARSLIST.ORG
Subject: licenses question (minimum install) ITSM

** 
So we bought ITSM but the install instructions say you need (20 licenses for 
each module).

Does that mean that purchasing ITSM you get free 20 licenses?  This must have 
been covered before... 


Any where would that information be published.


-- 
Patrick Zandi 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Carl Wilson]

Hi,

If you install ITSM, then the 'Fixed' licenses are pre-allocated to "Demo",
"appadmin" and "EscalationUser" (as of the 8.x versions).  

Without licensing the Server on either a temporary license or full Server
license then you are restricted to these licenses to use the system as a
"Demonstration" system only.  If you include the ITSM sample data then all
additional Users are allocated a "Floating" license - with the new "Blue"
pricing model you now have the concept of an Application license with an
included "ARS" license (x1)  as opposed to the traditional separate
individual "ARS" and "Application" licenses (x2).

 

This is what Misi is referring too.  It gets complicated once you introduce
"Suite" licensing  ..

 

Doug can correct us here if we are way off mark J

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger
Sent: 18 February 2014 23:36
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum install) ITSM

 

** 

Misi, 

 

Where is this information coming from?  I have a new install of ARS 8.1 with
ITSM, but I show +3 licenses in AR System Server and in my user form when I
change a user to a Fixed license, I'm provided the number of total ARS Fixed
licenses, which is +3 of the number I have designated in the License form. 

 

Thanks, 

Janie

On Tue, Feb 18, 2014 at 2:55 PM, Misi Mladoniczky  wrote:

Hi,

You are not even allowed to use the 3 Fixed licenses. These show in the
system
for historic reasons, and everyone that is not on the old legacy licensing
mode will not be allowed to make use of them, i.e. not assign them to
anyone.

This is probably something we should add to our license FAQ:
https://rrr.se/cgi/index?pg=faq

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Patrick,
> The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
> you get with the Remedy Server, I believe everything else needs to be
> purchased.
>
>
> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi 
wrote:
>
>> **
>> So we bought ITSM but the install instructions say you need (20 licenses
>> for each module).
>> Does that mean that purchasing ITSM you get free 20 licenses?  This must
>> have been covered before...
>>
>> Any where would that information be published.
>>
>> --
>> Patrick Zandi
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Janie Sprenger]

Misi,

Where is this information coming from?  I have a new install of ARS 8.1
with ITSM, but I show +3 licenses in AR System Server and in my user form
when I change a user to a Fixed license, I'm provided the number of total
ARS Fixed licenses, which is +3 of the number I have designated in the
License form.

Thanks,
Janie

On Tue, Feb 18, 2014 at 2:55 PM, Misi Mladoniczky  wrote:

> Hi,
>
> You are not even allowed to use the 3 Fixed licenses. These show in the
> system
> for historic reasons, and everyone that is not on the old legacy licensing
> mode will not be allowed to make use of them, i.e. not assign them to
> anyone.
>
> This is probably something we should add to our license FAQ:
> https://rrr.se/cgi/index?pg=faq
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Patrick,
> > The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
> > you get with the Remedy Server, I believe everything else needs to be
> > purchased.
> >
> >
> > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi 
> wrote:
> >
> >> **
> >> So we bought ITSM but the install instructions say you need (20 licenses
> >> for each module).
> >> Does that mean that purchasing ITSM you get free 20 licenses?  This must
> >> have been covered before...
> >>
> >> Any where would that information be published.
> >>
> >> --
> >> Patrick Zandi
> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Grooms, Frederick W]

I can understand not being able to use them with the ITSM application suite (as 
that requires Application licenses), but not even for some separate custom work?

i.e.  You have the ITSM app suite and you create a custom form that an outside 
app pushes data into (or updates).  Would that not be able to use one of the 3 
fixed licenses? 

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, February 18, 2014 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: licenses question (minimum install) ITSM

Hi,

You are not even allowed to use the 3 Fixed licenses. These show in the system
for historic reasons, and everyone that is not on the old legacy licensing
mode will not be allowed to make use of them, i.e. not assign them to anyone.

This is probably something we should add to our license FAQ:
https://rrr.se/cgi/index?pg=faq

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Patrick,
> The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
> you get with the Remedy Server, I believe everything else needs to be
> purchased.
>
>

-Original Message-
> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote:
>
>> **
>> So we bought ITSM but the install instructions say you need (20 licenses
>> for each module).
>> Does that mean that purchasing ITSM you get free 20 licenses?  This must
>> have been covered before...
>>
>> Any where would that information be published.
>>
>> --
>> Patrick Zandi




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Misi Mladoniczky]

Hi,

You are not even allowed to use the 3 Fixed licenses. These show in the system
for historic reasons, and everyone that is not on the old legacy licensing
mode will not be allowed to make use of them, i.e. not assign them to anyone.

This is probably something we should add to our license FAQ:
https://rrr.se/cgi/index?pg=faq

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Patrick,
> The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
> you get with the Remedy Server, I believe everything else needs to be
> purchased.
>
>
> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi  wrote:
>
>> **
>> So we bought ITSM but the install instructions say you need (20 licenses
>> for each module).
>> Does that mean that purchasing ITSM you get free 20 licenses?  This must
>> have been covered before...
>>
>> Any where would that information be published.
>>
>> --
>> Patrick Zandi
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Janie Sprenger]

After you set the AR Server license (whether temp or permanent), you can
set the Application licenses and then the AR and Application user
licenses.  You don't need keys for the Application licenses or the
Application User Licenses.  I do believe that if BMC were going to audit
you, they would audit these numbers though.

There are people profiles that get loaded during the installation, they use
the application licenses (floating I think).  If you don't have App and App
User licenses applied, the installer errors out.

HTH
Janie

On Tue, Feb 18, 2014 at 2:00 PM, Jason Miller wrote:

> **
> That is the way I understand it too.  I think you need that many license
> if you are installing the sample data.  I don't believe it is an issue to
> set the server with 20 license across the board, instal and then reduce the
> count to what you are actually entitled to (may want to double check with
> your account manager).
>
> Jason
>
>
> On Tue, Feb 18, 2014 at 1:00 PM, LJ LongWing wrote:
>
>> **
>> Patrick,
>> The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
>> you get with the Remedy Server, I believe everything else needs to be
>> purchased.
>>
>>
>> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote:
>>
>>> **
>>> So we bought ITSM but the install instructions say you need (20 licenses
>>> for each module).
>>> Does that mean that purchasing ITSM you get free 20 licenses?  This must
>>> have been covered before...
>>>
>>> Any where would that information be published.
>>>
>>> --
>>> Patrick Zandi
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[Jason Miller]

That is the way I understand it too.  I think you need that many license if
you are installing the sample data.  I don't believe it is an issue to set
the server with 20 license across the board, instal and then reduce the
count to what you are actually entitled to (may want to double check with
your account manager).

Jason


On Tue, Feb 18, 2014 at 1:00 PM, LJ LongWing  wrote:

> **
> Patrick,
> The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
> you get with the Remedy Server, I believe everything else needs to be
> purchased.
>
>
> On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi wrote:
>
>> **
>> So we bought ITSM but the install instructions say you need (20 licenses
>> for each module).
>> Does that mean that purchasing ITSM you get free 20 licenses?  This must
>> have been covered before...
>>
>> Any where would that information be published.
>>
>> --
>> Patrick Zandi
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: licenses question (minimum install) ITSM

[LJ LongWing]

Patrick,
The only 'free' licenses that I'm aware of are the 3 Fixed User licenses
you get with the Remedy Server, I believe everything else needs to be
purchased.


On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi  wrote:

> **
> So we bought ITSM but the install instructions say you need (20 licenses
> for each module).
> Does that mean that purchasing ITSM you get free 20 licenses?  This must
> have been covered before...
>
> Any where would that information be published.
>
> --
> Patrick Zandi
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Licenses - Versions 7.1

[Lyle Taylor]

Khalil,

Just in case you weren’t aware, you can run the 7.5 mid-tier with your 7.1 
server to work around the browser closing issue.  I have been using 7.5 with a 
7.1 server for a couple years with very few problems (both version have 
problems – they just have different problems…).

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khalil (Technosys Limited)
Sent: Wednesday, April 25, 2012 8:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licenses - Versions 7.1

**
Hi,

Thanks guys, that clears up the first of my questions.

Is there any other freeware tool/way apart from RRR for the question 2?

Best regards,

Khalil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of 
Shellman, David
Sent: 25 April 2012 15:01
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Licenses - Versions 7.1

**
Dave,

Thanks for correcting my error on the one hour time out and providing the 
MidTier version number.

Dave

On Apr 25, 2012, at 9:50 AM, "Easter, David" 
mailto:david_eas...@bmc.com>> wrote:
**

Ø  There is not a way to reduce the time out to under 30 minutes.

Clarification – there is not a way to reduce the time out to under 1 hour.


Ø  I don't remember the version but after a certain version there is a setting 
in MidTier that corrects the issue of a user closing the browser and the 
license is still held for an hour.

It is in version 7.5.00 and later:

"You can set a delay timer that releases an AR System user license associated 
with a user if that user navigates away from the mid tier or does not log out 
of the BMC Remedy Mid Tier properly by closing the last browser window 
associated with the current HTTP session.
The mid tier initiates a delay timer when the user closes the last browser 
window associated with the established HTTP session. When the delay timer 
expires, the user’s license is released, and the HTTP session terminated.
If the user navigates back to the mid-tier URL before the delay time expires, 
the delay timer is cancelled, and the current HTTP session is resumed.

To set the timer, edit the License Release Timeout field in the BMC Remedy Mid 
Tier Configuration Tool. See the “General settings” section of the BMC Remedy 
Mid Tier Guide."


-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of 
Shellman, David
Sent: Wednesday, April 25, 2012 5:48 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Licenses - Versions 7.1

**
There is not a way to reduce the time out to under 30 minutes.

I don't remember the version but after a certain version there is a setting in 
MidTier that corrects the issue of a user closing the browser and the license 
is still held for an hour.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of 
Mohammed Khalil (Technosys Limited)
Sent: Wednesday, April 25, 2012 6:57 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Licenses - Versions 7.1
**
Hi All,

I have a couple of questions on BMC Remedy/ITSM Licensing:


(1)Documentation states the minimum time to release Floating application 
licenses is 1 hour. Is there any way to further reduce this to 30 minutes? 
Running BMC Remedy & ITSM applications version 7.1, when a user closes the 
browser without logging out, is the license still held until the 1 hour limit 
is up?

(2)I know there are utilities (that you can pay for) available that can 
analyse the license usage and make recommendations, but is there any free 
utilities (instead of trawling through logs) that would help optimise 
allocation, usage and releasing of licenses? I am after something that will 
give me a statement of which users logged in over a 24 hour period, how long 
they remained in Remedy applications and how often they logged in and out of 
Remedy during that period.

Thanks in advance,

Best regards,
M. Khalil
Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
kha...@technosysuk.com<mailto:kha...@technosysuk.com>

IMPORTANT NOTICE

This communication is from Technosys Limited registered in England and Wales 
with registered number 4436385. Its registered office is Talbot House, 204-226 
Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom.

This commun

Re: Licenses - Versions 7.1

[LJ LongWing]

Khalil,

I have a utility that I have written for 7.5+ that analyzes the data in the
tables collected by the server and makes recommendations on moving users
from fixed->floating and vis versa.I'm planning on trying to present it in
the local RUG later this year and making it available to the world after
that.but it wouldn't work on the log files, or on your version.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khalil (Technosys
Limited)
Sent: Wednesday, April 25, 2012 4:57 AM
To: arslist@ARSLIST.ORG
Subject: Licenses - Versions 7.1

 

** 

Hi All,

 

I have a couple of questions on BMC Remedy/ITSM Licensing:

 

(1)Documentation states the minimum time to release Floating application
licenses is 1 hour. Is there any way to further reduce this to 30 minutes?
Running BMC Remedy & ITSM applications version 7.1, when a user closes the
browser without logging out, is the license still held until the 1 hour
limit is up?

(2)I know there are utilities (that you can pay for) available that can
analyse the license usage and make recommendations, but is there any free
utilities (instead of trawling through logs) that would help optimise
allocation, usage and releasing of licenses? I am after something that will
give me a statement of which users logged in over a 24 hour period, how long
they remained in Remedy applications and how often they logged in and out of
Remedy during that period.

 

Thanks in advance,

 

Best regards,

M. Khalil 

Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
  kha...@technosysuk.com



IMPORTANT NOTICE 

 

This communication is from Technosys Limited registered in England and Wales
with registered number 4436385. Its registered office is Talbot House,
204-226 Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom. 

 

This communication contains information which is confidential and may also
be privileged. It is for the exclusive use of the intended recipient(s).  If
you are not the intended recipient(s), please (1) notify
secur...@technosysuk.com by forwarding this email and delete all copies from
your system and (2) note that disclosure, distribution, copying or use of
this communication is strictly prohibited.  

 

Email communications cannot be guaranteed to be secure or free from error or
viruses. To the extent permitted by law, Technosys Limited does not accept
any liability for use of or reliance on the contents of this email by any
person save by the intended recipient(s) to the extent agreed in a Technosys
Limited engagement contract. 

 

Opinions, conclusions and other information in this email which have not
been delivered by way of the business of Technosys Limited are neither given
nor endorsed by it.

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Licenses - Versions 7.1

[Shellman, David]

The data is in the User log if it's turned on.  Additional information can be 
found with the Server Statistics form if that is turned on.

If you don't use RRR log analysis you can write your own to parse through the 
data.

Dave

On Apr 25, 2012, at 10:09 AM, "Mohammed Khalil (Technosys Limited)" 
mailto:mohammed.kha...@technosysuk.com>> wrote:

**
Hi,

Thanks guys, that clears up the first of my questions.

Is there any other freeware tool/way apart from RRR for the question 2?

Best regards,

Khalil

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: 25 April 2012 15:01
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Licenses - Versions 7.1

**
Dave,

Thanks for correcting my error on the one hour time out and providing the 
MidTier version number.

Dave

On Apr 25, 2012, at 9:50 AM, "Easter, David" 
mailto:david_eas...@bmc.com>> wrote:
**

Ø  There is not a way to reduce the time out to under 30 minutes.

Clarification – there is not a way to reduce the time out to under 1 hour.


Ø  I don't remember the version but after a certain version there is a setting 
in MidTier that corrects the issue of a user closing the browser and the 
license is still held for an hour.

It is in version 7.5.00 and later:

"You can set a delay timer that releases an AR System user license associated 
with a user if that user navigates away from the mid tier or does not log out 
of the BMC Remedy Mid Tier properly by closing the last browser window 
associated with the current HTTP session.
The mid tier initiates a delay timer when the user closes the last browser 
window associated with the established HTTP session. When the delay timer 
expires, the user’s license is released, and the HTTP session terminated.
If the user navigates back to the mid-tier URL before the delay time expires, 
the delay timer is cancelled, and the current HTTP session is resumed.

To set the timer, edit the License Release Timeout field in the BMC Remedy Mid 
Tier Configuration Tool. See the “General settings” section of the BMC Remedy 
Mid Tier Guide."


-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of 
Shellman, David
Sent: Wednesday, April 25, 2012 5:48 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Licenses - Versions 7.1

**
There is not a way to reduce the time out to under 30 minutes.

I don't remember the version but after a certain version there is a setting in 
MidTier that corrects the issue of a user closing the browser and the license 
is still held for an hour.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of 
Mohammed Khalil (Technosys Limited)
Sent: Wednesday, April 25, 2012 6:57 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Licenses - Versions 7.1
**
Hi All,

I have a couple of questions on BMC Remedy/ITSM Licensing:


(1)Documentation states the minimum time to release Floating application 
licenses is 1 hour. Is there any way to further reduce this to 30 minutes? 
Running BMC Remedy & ITSM applications version 7.1, when a user closes the 
browser without logging out, is the license still held until the 1 hour limit 
is up?

(2)I know there are utilities (that you can pay for) available that can 
analyse the license usage and make recommendations, but is there any free 
utilities (instead of trawling through logs) that would help optimise 
allocation, usage and releasing of licenses? I am after something that will 
give me a statement of which users logged in over a 24 hour period, how long 
they remained in Remedy applications and how often they logged in and out of 
Remedy during that period.

Thanks in advance,

Best regards,
M. Khalil
Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
kha...@technosysuk.com<mailto:kha...@technosysuk.com>

IMPORTANT NOTICE

This communication is from Technosys Limited registered in England and Wales 
with registered number 4436385. Its registered office is Talbot House, 204-226 
Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom.

This communication contains information which is confidential and may also be 
privileged. It is for the exclusive use of the intended recipient(s).  If you 
are not the intended recipient(s), please (1) noti

Re: Licenses - Versions 7.1

[Mohammed Khalil (Technosys Limited)]

Hi,

 

Thanks guys, that clears up the first of my questions.

 

Is there any other freeware tool/way apart from RRR for the question 2?

 

Best regards,

 

Khalil

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: 25 April 2012 15:01
To: arslist@ARSLIST.ORG
Subject: Re: Licenses - Versions 7.1

 

** 

Dave,

 

Thanks for correcting my error on the one hour time out and providing the 
MidTier version number.

 

Dave

On Apr 25, 2012, at 9:50 AM, "Easter, David"  wrote:

** 

Ø  There is not a way to reduce the time out to under 30 minutes.  

 

Clarification – there is not a way to reduce the time out to under 1 hour.

 

Ø  I don't remember the version but after a certain version there is a setting 
in MidTier that corrects the issue of a user closing the browser and the 
license is still held for an hour.

 

It is in version 7.5.00 and later:

 

"You can set a delay timer that releases an AR System user license associated 
with a user if that user navigates away from the mid tier or does not log out 
of the BMC Remedy Mid Tier properly by closing the last browser window 
associated with the current HTTP session.

The mid tier initiates a delay timer when the user closes the last browser 
window associated with the established HTTP session. When the delay timer 
expires, the user’s license is released, and the HTTP session terminated.

If the user navigates back to the mid-tier URL before the delay time expires, 
the delay timer is cancelled, and the current HTTP session is resumed.

 

To set the timer, edit the License Release Timeout field in the BMC Remedy Mid 
Tier Configuration Tool. See the “General settings” section of the BMC Remedy 
Mid Tier Guide."

 

 

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, April 25, 2012 5:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licenses - Versions 7.1

 

** 

There is not a way to reduce the time out to under 30 minutes.  

 

I don't remember the version but after a certain version there is a setting in 
MidTier that corrects the issue of a user closing the browser and the license 
is still held for an hour.

 

Dave

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khalil (Technosys Limited)
Sent: Wednesday, April 25, 2012 6:57 AM
To: arslist@ARSLIST.ORG
Subject: Licenses - Versions 7.1

** 

Hi All,

 

I have a couple of questions on BMC Remedy/ITSM Licensing:

 

(1)Documentation states the minimum time to release Floating application 
licenses is 1 hour. Is there any way to further reduce this to 30 minutes? 
Running BMC Remedy & ITSM applications version 7.1, when a user closes the 
browser without logging out, is the license still held until the 1 hour limit 
is up?

(2)I know there are utilities (that you can pay for) available that can 
analyse the license usage and make recommendations, but is there any free 
utilities (instead of trawling through logs) that would help optimise 
allocation, usage and releasing of licenses? I am after something that will 
give me a statement of which users logged in over a 24 hour period, how long 
they remained in Remedy applications and how often they logged in and out of 
Remedy during that period.

 

Thanks in advance,

 

Best regards,

M. Khalil 

Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
 <mailto:kha...@technosysuk.com> kha...@technosysuk.com



IMPORTANT NOTICE 

 

This communication is from Technosys Limited registered in England and Wales 
with registered number 4436385. Its registered office is Talbot House, 204-226 
Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom. 

 

This communication contains information which is confidential and may also be 
privileged. It is for the exclusive use of the intended recipient(s).  If you 
are not the intended recipient(s), please (1) notify secur...@technosysuk.com 
by forwarding this email and delete all copies from your system and (2) note 
that disclosure, distribution, copying or use of this communication is strictly 
prohibited.  

 

Email communications cannot be guaranteed to be secure or free from error or 
viruses. To the extent permitted by law, Technosys Limited does not accept any 
liability for use of or reliance on the contents of this email by any person 
save by the intended recipient(s) to the extent agreed in a Technosys Lim

Re: Licenses - Versions 7.1

[Shellman, David]

Dave,

Thanks for correcting my error on the one hour time out and providing the 
MidTier version number.

Dave

On Apr 25, 2012, at 9:50 AM, "Easter, David" 
mailto:david_eas...@bmc.com>> wrote:

**

Ø  There is not a way to reduce the time out to under 30 minutes.

Clarification – there is not a way to reduce the time out to under 1 hour.


Ø  I don't remember the version but after a certain version there is a setting 
in MidTier that corrects the issue of a user closing the browser and the 
license is still held for an hour.

It is in version 7.5.00 and later:

"You can set a delay timer that releases an AR System user license associated 
with a user if that user navigates away from the mid tier or does not log out 
of the BMC Remedy Mid Tier properly by closing the last browser window 
associated with the current HTTP session.
The mid tier initiates a delay timer when the user closes the last browser 
window associated with the established HTTP session. When the delay timer 
expires, the user’s license is released, and the HTTP session terminated.
If the user navigates back to the mid-tier URL before the delay time expires, 
the delay timer is cancelled, and the current HTTP session is resumed.

To set the timer, edit the License Release Timeout field in the BMC Remedy Mid 
Tier Configuration Tool. See the “General settings” section of the BMC Remedy 
Mid Tier Guide."


-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, April 25, 2012 5:48 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Licenses - Versions 7.1

**
There is not a way to reduce the time out to under 30 minutes.

I don't remember the version but after a certain version there is a setting in 
MidTier that corrects the issue of a user closing the browser and the license 
is still held for an hour.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khalil (Technosys Limited)
Sent: Wednesday, April 25, 2012 6:57 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Licenses - Versions 7.1
**
Hi All,

I have a couple of questions on BMC Remedy/ITSM Licensing:


(1)Documentation states the minimum time to release Floating application 
licenses is 1 hour. Is there any way to further reduce this to 30 minutes? 
Running BMC Remedy & ITSM applications version 7.1, when a user closes the 
browser without logging out, is the license still held until the 1 hour limit 
is up?

(2)I know there are utilities (that you can pay for) available that can 
analyse the license usage and make recommendations, but is there any free 
utilities (instead of trawling through logs) that would help optimise 
allocation, usage and releasing of licenses? I am after something that will 
give me a statement of which users logged in over a 24 hour period, how long 
they remained in Remedy applications and how often they logged in and out of 
Remedy during that period.

Thanks in advance,

Best regards,
M. Khalil
Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
kha...@technosysuk.com<mailto:kha...@technosysuk.com>

IMPORTANT NOTICE

This communication is from Technosys Limited registered in England and Wales 
with registered number 4436385. Its registered office is Talbot House, 204-226 
Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom.

This communication contains information which is confidential and may also be 
privileged. It is for the exclusive use of the intended recipient(s).  If you 
are not the intended recipient(s), please (1) notify 
secur...@technosysuk.com<mailto:secur...@technosysuk.com> by forwarding this 
email and delete all copies from your system and (2) note that disclosure, 
distribution, copying or use of this communication is strictly prohibited.

Email communications cannot be guaranteed to be secure or free from error or 
viruses. To the extent permitted by law, Technosys Limited does not accept any 
liability for use of or reliance on the contents of this email by any person 
save by the intended recipient(s) to the extent agreed in a Technosys Limited 
engagement contract.

Opinions, conclusions and other information in this email which have not been 
delivered by way of the business of Technosys Limited are neither given nor 
endorsed by it.

_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_
_att

Re: Licenses - Versions 7.1

[Easter, David]

Ø  There is not a way to reduce the time out to under 30 minutes.

Clarification - there is not a way to reduce the time out to under 1 hour.


Ø  I don't remember the version but after a certain version there is a setting 
in MidTier that corrects the issue of a user closing the browser and the 
license is still held for an hour.

It is in version 7.5.00 and later:

"You can set a delay timer that releases an AR System user license associated 
with a user if that user navigates away from the mid tier or does not log out 
of the BMC Remedy Mid Tier properly by closing the last browser window 
associated with the current HTTP session.
The mid tier initiates a delay timer when the user closes the last browser 
window associated with the established HTTP session. When the delay timer 
expires, the user's license is released, and the HTTP session terminated.
If the user navigates back to the mid-tier URL before the delay time expires, 
the delay timer is cancelled, and the current HTTP session is resumed.

To set the timer, edit the License Release Timeout field in the BMC Remedy Mid 
Tier Configuration Tool. See the "General settings" section of the BMC Remedy 
Mid Tier Guide."


-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, April 25, 2012 5:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licenses - Versions 7.1

**
There is not a way to reduce the time out to under 30 minutes.

I don't remember the version but after a certain version there is a setting in 
MidTier that corrects the issue of a user closing the browser and the license 
is still held for an hour.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khalil (Technosys Limited)
Sent: Wednesday, April 25, 2012 6:57 AM
To: arslist@ARSLIST.ORG
Subject: Licenses - Versions 7.1
**
Hi All,

I have a couple of questions on BMC Remedy/ITSM Licensing:


(1)Documentation states the minimum time to release Floating application 
licenses is 1 hour. Is there any way to further reduce this to 30 minutes? 
Running BMC Remedy & ITSM applications version 7.1, when a user closes the 
browser without logging out, is the license still held until the 1 hour limit 
is up?

(2)I know there are utilities (that you can pay for) available that can 
analyse the license usage and make recommendations, but is there any free 
utilities (instead of trawling through logs) that would help optimise 
allocation, usage and releasing of licenses? I am after something that will 
give me a statement of which users logged in over a 24 hour period, how long 
they remained in Remedy applications and how often they logged in and out of 
Remedy during that period.

Thanks in advance,

Best regards,
M. Khalil
Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
kha...@technosysuk.com<mailto:kha...@technosysuk.com>

IMPORTANT NOTICE

This communication is from Technosys Limited registered in England and Wales 
with registered number 4436385. Its registered office is Talbot House, 204-226 
Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom.

This communication contains information which is confidential and may also be 
privileged. It is for the exclusive use of the intended recipient(s).  If you 
are not the intended recipient(s), please (1) notify 
secur...@technosysuk.com<mailto:secur...@technosysuk.com> by forwarding this 
email and delete all copies from your system and (2) note that disclosure, 
distribution, copying or use of this communication is strictly prohibited.

Email communications cannot be guaranteed to be secure or free from error or 
viruses. To the extent permitted by law, Technosys Limited does not accept any 
liability for use of or reliance on the contents of this email by any person 
save by the intended recipient(s) to the extent agreed in a Technosys Limited 
engagement contract.

Opinions, conclusions and other information in this email which have not been 
delivered by way of the business of Technosys Limited are neither given nor 
endorsed by it.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Licenses - Versions 7.1

[Shellman, David]

There is not a way to reduce the time out to under 30 minutes.

I don't remember the version but after a certain version there is a setting in 
MidTier that corrects the issue of a user closing the browser and the license 
is still held for an hour.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohammed Khalil (Technosys Limited)
Sent: Wednesday, April 25, 2012 6:57 AM
To: arslist@ARSLIST.ORG
Subject: Licenses - Versions 7.1

**
Hi All,

I have a couple of questions on BMC Remedy/ITSM Licensing:


(1)Documentation states the minimum time to release Floating application 
licenses is 1 hour. Is there any way to further reduce this to 30 minutes? 
Running BMC Remedy & ITSM applications version 7.1, when a user closes the 
browser without logging out, is the license still held until the 1 hour limit 
is up?

(2)I know there are utilities (that you can pay for) available that can 
analyse the license usage and make recommendations, but is there any free 
utilities (instead of trawling through logs) that would help optimise 
allocation, usage and releasing of licenses? I am after something that will 
give me a statement of which users logged in over a 24 hour period, how long 
they remained in Remedy applications and how often they logged in and out of 
Remedy during that period.

Thanks in advance,

Best regards,
M. Khalil
Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
kha...@technosysuk.com

IMPORTANT NOTICE

This communication is from Technosys Limited registered in England and Wales 
with registered number 4436385. Its registered office is Talbot House, 204-226 
Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom.

This communication contains information which is confidential and may also be 
privileged. It is for the exclusive use of the intended recipient(s).  If you 
are not the intended recipient(s), please (1) notify 
secur...@technosysuk.com by forwarding this 
email and delete all copies from your system and (2) note that disclosure, 
distribution, copying or use of this communication is strictly prohibited.

Email communications cannot be guaranteed to be secure or free from error or 
viruses. To the extent permitted by law, Technosys Limited does not accept any 
liability for use of or reliance on the contents of this email by any person 
save by the intended recipient(s) to the extent agreed in a Technosys Limited 
engagement contract.

Opinions, conclusions and other information in this email which have not been 
delivered by way of the business of Technosys Limited are neither given nor 
endorsed by it.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Licenses - Versions 7.1

[Misi Mladoniczky]

Hi,

Just to elaborate a little bit.

There is a test version of RRR|License that will give you overall
statistics, and it will also tell you exactly how many licenses you would
be able to free.

The full version will give you the list of users to swap in order to free
the licenses.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> RRR got a excellent tool called RRR License. It will review your licence
> usage. This tool can save you lots of money.
>
> Www.rrr.se
>
> ~
> Terje
>
> Sent from my iPhone
>
> On 25 Apr 2012, at 11:56, "Mohammed Khalil (Technosys Limited)"
> mailto:mohammed.kha...@technosysuk.com>>
> wrote:
>
> **
> Hi All,
>
> I have a couple of questions on BMC Remedy/ITSM Licensing:
>
>
> (1)Documentation states the minimum time to release Floating
> application licenses is 1 hour. Is there any way to further reduce this to
> 30 minutes? Running BMC Remedy & ITSM applications version 7.1, when a
> user closes the browser without logging out, is the license still held
> until the 1 hour limit is up?
>
> (2)I know there are utilities (that you can pay for) available that
> can analyse the license usage and make recommendations, but is there any
> free utilities (instead of trawling through logs) that would help optimise
> allocation, usage and releasing of licenses? I am after something that
> will give me a statement of which users logged in over a 24 hour period,
> how long they remained in Remedy applications and how often they logged in
> and out of Remedy during that period.
>
> Thanks in advance,
>
> Best regards,
> M. Khalil
> Technosys Limited
> Ph: +44(0)2084295955
> Mob: +44(0)7916153032
> Fax: +44(0)208 866 2400
> kha...@technosysuk.com
>
> IMPORTANT NOTICE
>
> This communication is from Technosys Limited registered in England and
> Wales with registered number 4436385. Its registered office is Talbot
> House, 204-226 Imperial Drive, Harrow, Middlesex, HA2 7HH, United
> Kingdom.
>
> This communication contains information which is confidential and may also
> be privileged. It is for the exclusive use of the intended recipient(s).
> If you are not the intended recipient(s), please (1) notify
> secur...@technosysuk.com by forwarding
> this email and delete all copies from your system and (2) note that
> disclosure, distribution, copying or use of this communication is strictly
> prohibited.
>
> Email communications cannot be guaranteed to be secure or free from error
> or viruses. To the extent permitted by law, Technosys Limited does not
> accept any liability for use of or reliance on the contents of this email
> by any person save by the intended recipient(s) to the extent agreed in a
> Technosys Limited engagement contract.
>
> Opinions, conclusions and other information in this email which have not
> been delivered by way of the business of Technosys Limited are neither
> given nor endorsed by it.
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the
> Answers Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Licenses - Versions 7.1

[Terje Moglestue]

RRR got a excellent tool called RRR License. It will review your licence usage. 
This tool can save you lots of money.

Www.rrr.se

~
Terje

Sent from my iPhone

On 25 Apr 2012, at 11:56, "Mohammed Khalil (Technosys Limited)" 
mailto:mohammed.kha...@technosysuk.com>> wrote:

**
Hi All,

I have a couple of questions on BMC Remedy/ITSM Licensing:


(1)Documentation states the minimum time to release Floating application 
licenses is 1 hour. Is there any way to further reduce this to 30 minutes? 
Running BMC Remedy & ITSM applications version 7.1, when a user closes the 
browser without logging out, is the license still held until the 1 hour limit 
is up?

(2)I know there are utilities (that you can pay for) available that can 
analyse the license usage and make recommendations, but is there any free 
utilities (instead of trawling through logs) that would help optimise 
allocation, usage and releasing of licenses? I am after something that will 
give me a statement of which users logged in over a 24 hour period, how long 
they remained in Remedy applications and how often they logged in and out of 
Remedy during that period.

Thanks in advance,

Best regards,
M. Khalil
Technosys Limited
Ph: +44(0)2084295955
Mob: +44(0)7916153032
Fax: +44(0)208 866 2400
kha...@technosysuk.com

IMPORTANT NOTICE

This communication is from Technosys Limited registered in England and Wales 
with registered number 4436385. Its registered office is Talbot House, 204-226 
Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom.

This communication contains information which is confidential and may also be 
privileged. It is for the exclusive use of the intended recipient(s).  If you 
are not the intended recipient(s), please (1) notify 
secur...@technosysuk.com by forwarding this 
email and delete all copies from your system and (2) note that disclosure, 
distribution, copying or use of this communication is strictly prohibited.

Email communications cannot be guaranteed to be secure or free from error or 
viruses. To the extent permitted by law, Technosys Limited does not accept any 
liability for use of or reliance on the contents of this email by any person 
save by the intended recipient(s) to the extent agreed in a Technosys Limited 
engagement contract.

Opinions, conclusions and other information in this email which have not been 
delivered by way of the business of Technosys Limited are neither given nor 
endorsed by it.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Licenses

[Easter, David]

> In other words, it does not typically make much sense to give a user a
> Fixed application license and a Floating AR User license.

I will second that recommendation.  In fact, typically I recommend that you 
keep the type of license (fixed/floating) the same across a particular user.  
Even in the situation where you have a fixed AR System user license and 
floating app licenses, a user could be frustrated and confused if they can do 
work in a custom application, but not in BMC provided applications (if a 
floating app user license is not available). 

It's not mandatory, but can cut down on user complaints and calls to your help 
desk.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Saturday, March 17, 2012 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licenses

Hi,

The application licenses grants access to the application forms. Tha AR
User license give you "write" access to the AR System.

You have to have both an Application and an AR User license to modify
application data.

On forms NOT tagged to an application it is enough with only the AR User
license.

If you do not have an AR User license to start with the application
license is meaningless.

In other words, it does not typically make much sense to give a user a
Fixed application license and a Floating AR User license.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> ** Misi, Thank you for the comprehensive response.  I am clear on how
> licensing works and your explanation has clarified my understanding.
> However, I may have hidden my real question in the weeds of my post...
> How are tokens tracked when the Type = Fixed and the Application = Float
> or Type = Float and Application = Fixed?
> What happens if all Float tokens are assigned but the person has a Fixed
> Application license?
>
> Jim Manara480-273-0934
>
>    ---- Original Message 
>  Subject: Re: Licenses
>  From: Misi Mladoniczky
>  Date: Sat, March 17, 2012 2:25 am
>  To: arslist@ARSLIST.ORG
>
>  Hi,
>
>  If we are talking about the Fixed (named) licenses, the counting is not
> an
>  issue, right. It is just a matter of searching the License Type and
>  Application License fields in the User form.
>
>  The Floating (concurrent) licenses are more interesting, as they are
>  counted on the fly when they are "needed". The counting is not really
> that
>  hard, the problem is to understand when this "need" arise.
>
>  For the AR User license, it is quite easy. The system grabs the license
>  tooken, and allocates the license, as soon as you access data in the
>  system, such as searching, refreshing a table, or using a set-fields to
>  retrieve server data.
>
>  If AR User Floating license tokens were available, everything is ok. If
>  one was not available, the user gets a Floating Read instead. The error
>  message from having the Floating Read will not be given until the user
>  actually modifies data, which can confuse people.
>
>  As for the Application License, they work in the exact same way. The only
>  difference is that each application has a set of forms tied to it. Each
>  application form that requires a license is tagged with that application.
>
>  This explains why you see different last-access-times if you review a
> user
>  that has multiple application licenses.
>
>  Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
>  Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>  * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>  * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>  Find these products, and many free tools and utilities, at http://rrr.se.
>
>  > ** So I buy Fixed and Floating Licenses, sorry Named and Concurrent.
>  > I can obtain AR User and Separate Application Licenses.  I can get
> these
>  > application licenses bundled or by the application.  In today's world I
> do
>  > not have to purchase both User and Application licenses 

Re: Licenses

[Misi Mladoniczky]

Hi,

The application licenses grants access to the application forms. Tha AR
User license give you "write" access to the AR System.

You have to have both an Application and an AR User license to modify
application data.

On forms NOT tagged to an application it is enough with only the AR User
license.

If you do not have an AR User license to start with the application
license is meaningless.

In other words, it does not typically make much sense to give a user a
Fixed application license and a Floating AR User license.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> ** Misi, Thank you for the comprehensive response.  I am clear on how
> licensing works and your explanation has clarified my understanding.
> However, I may have hidden my real question in the weeds of my post...
> How are tokens tracked when the Type = Fixed and the Application = Float
> or Type = Float and Application = Fixed?
> What happens if all Float tokens are assigned but the person has a Fixed
> Application license?
>
> Jim Manara480-273-0934
>
>---- Original Message 
>  Subject: Re: Licenses
>  From: Misi Mladoniczky
>  Date: Sat, March 17, 2012 2:25 am
>  To: arslist@ARSLIST.ORG
>
>  Hi,
>
>  If we are talking about the Fixed (named) licenses, the counting is not
> an
>  issue, right. It is just a matter of searching the License Type and
>  Application License fields in the User form.
>
>  The Floating (concurrent) licenses are more interesting, as they are
>  counted on the fly when they are "needed". The counting is not really
> that
>  hard, the problem is to understand when this "need" arise.
>
>  For the AR User license, it is quite easy. The system grabs the license
>  tooken, and allocates the license, as soon as you access data in the
>  system, such as searching, refreshing a table, or using a set-fields to
>  retrieve server data.
>
>  If AR User Floating license tokens were available, everything is ok. If
>  one was not available, the user gets a Floating Read instead. The error
>  message from having the Floating Read will not be given until the user
>  actually modifies data, which can confuse people.
>
>  As for the Application License, they work in the exact same way. The only
>  difference is that each application has a set of forms tied to it. Each
>  application form that requires a license is tagged with that application.
>
>  This explains why you see different last-access-times if you review a
> user
>  that has multiple application licenses.
>
>  Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
>  Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>  * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>  * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>  Find these products, and many free tools and utilities, at http://rrr.se.
>
>  > ** So I buy Fixed and Floating Licenses, sorry Named and Concurrent.
>  > I can obtain AR User and Separate Application Licenses.  I can get
> these
>  > application licenses bundled or by the application.  In today's world I
> do
>  > not have to purchase both User and Application licenses for any
> individual
>  > because the application license contains the User license.
>  > In an environment with COTS Applications and Custom Forms, I need AR
> User
>  > licenses for people who only work with the custom forms.  I need
>  > Application licenses for those who work with the COTS Applications and
> who
>  > may or may not work with the custom forms.
>  > Now the User Form asks for License Type, Read, Fixed, Floating,
> Restricted
>  > Read.  (OK named or concurrent)
>  > Then it asks for the Application License in a text field.  Sorry for
> the
>  > simplified example:
>  >
>  > So person 1 is assigned a License Type Fixed and BMC Incident Mgmt
> FixedSo
>  > person 2 is assigned a License Type Floating and BMC Incident Mgmt
>  > FloatingSo person 3 is assigned a License Type Fixed and BMC Change
> Mgmt
>  > FloatingSo person 4 is assigned a License Type Floating and BMC Problem
>  > Mgmt Fixed
>  > How does the application identify how many licenses are remaining?
> Both
>  > of the Fixed and Floating variety as well as for each application.
>  >
>  > Jim Manara480-273-093

Re: Licenses

[Jim Manara]

**
Misi, Thank you for the comprehensive response.  I am clear on how licensing works and your explanation has clarified my understanding.  However, I may have hidden my real question in the weeds of my post...How are tokens tracked when the Type = Fixed and the Application = Float or Type = Float and Application = Fixed?What happens if all Float tokens are assigned but the person has a Fixed Application license?Jim Manara480-273-0934  


 Original Message 
Subject: Re: Licenses
From: Misi Mladoniczky <m...@rrr.se>
Date: Sat, March 17, 2012 2:25 am
To: arslist@ARSLIST.ORG

Hi,

If we are talking about the Fixed (named) licenses, the counting is not an
issue, right. It is just a matter of searching the License Type and
Application License fields in the User form.

The Floating (concurrent) licenses are more interesting, as they are
counted on the fly when they are "needed". The counting is not really that
hard, the problem is to understand when this "need" arise.

For the AR User license, it is quite easy. The system grabs the license
tooken, and allocates the license, as soon as you access data in the
system, such as searching, refreshing a table, or using a set-fields to
retrieve server data.

If AR User Floating license tokens were available, everything is ok. If
one was not available, the user gets a Floating Read instead. The error
message from having the Floating Read will not be given until the user
actually modifies data, which can confuse people.

As for the Application License, they work in the exact same way. The only
difference is that each application has a set of forms tied to it. Each
application form that requires a license is tagged with that application.

This explains why you see different last-access-times if you review a user
that has multiple application licenses.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> ** So I buy Fixed and Floating Licenses, sorry Named and Concurrent.
> I can obtain AR User and Separate Application Licenses.  I can get these
> application licenses bundled or by the application.  In today's world I do
> not have to purchase both User and Application licenses for any individual
> because the application license contains the User license.
> In an environment with COTS Applications and Custom Forms, I need AR User
> licenses for people who only work with the custom forms.  I need
> Application licenses for those who work with the COTS Applications and who
> may or may not work with the custom forms.
> Now the User Form asks for License Type, Read, Fixed, Floating, Restricted
> Read.  (OK named or concurrent)
> Then it asks for the Application License in a text field.  Sorry for the
> simplified example:
>
> So person 1 is assigned a License Type Fixed and BMC Incident Mgmt FixedSo
> person 2 is assigned a License Type Floating and BMC Incident Mgmt
> FloatingSo person 3 is assigned a License Type Fixed and BMC Change Mgmt
> FloatingSo person 4 is assigned a License Type Floating and BMC Problem
> Mgmt Fixed
> How does the application identify how many licenses are remaining?  Both
> of the Fixed and Floating variety as well as for each application.
>
> Jim Manara480-273-0934
>
>  _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"



_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Licenses

[Misi Mladoniczky]

Hi,

If we are talking about the Fixed (named) licenses, the counting is not an
issue, right. It is just a matter of searching the License Type and
Application License fields in the User form.

The Floating (concurrent) licenses are more interesting, as they are
counted on the fly when they are "needed". The counting is not really that
hard, the problem is to understand when this "need" arise.

For the AR User license, it is quite easy. The system grabs the license
tooken, and allocates the license, as soon as you access data in the
system, such as searching, refreshing a table, or using a set-fields to
retrieve server data.

If AR User Floating license tokens were available, everything is ok. If
one was not available, the user gets a Floating Read instead. The error
message from having the Floating Read will not be given until the user
actually modifies data, which can confuse people.

As for the Application License, they work in the exact same way. The only
difference is that each application has a set of forms tied to it. Each
application form that requires a license is tagged with that application.

This explains why you see different last-access-times if you review a user
that has multiple application licenses.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> ** So I buy Fixed and Floating Licenses, sorry Named and Concurrent.
> I can obtain AR User and Separate Application Licenses.  I can get these
> application licenses bundled or by the application.  In today's world I do
> not have to purchase both User and Application licenses for any individual
> because the application license contains the User license.
> In an environment with COTS Applications and Custom Forms, I need AR User
> licenses for people who only work with the custom forms.  I need
> Application licenses for those who work with the COTS Applications and who
> may or may not work with the custom forms.
> Now the User Form asks for License Type, Read, Fixed, Floating, Restricted
> Read.  (OK named or concurrent)
> Then it asks for the Application License in a text field.  Sorry for the
> simplified example:
>
> So person 1 is assigned a License Type Fixed and BMC Incident Mgmt FixedSo
> person 2 is assigned a License Type Floating and BMC Incident Mgmt
> FloatingSo person 3 is assigned a License Type Fixed and BMC Change Mgmt
> FloatingSo person 4 is assigned a License Type Floating and BMC Problem
> Mgmt Fixed
> How does the application identify how many licenses are remaining?  Both
> of the Fixed and Floating variety as well as for each application.
>
> Jim Manara480-273-0934
>
>  _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Licenses not applying through people form RESOLVED

[strauss]

What patch level of the app has _this_ bug still in it?
 
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Thursday, August 09, 2007 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Licenses not applying through people form RESOLVED



That was it Roger. Thanks for your help on this!

 

The filter CTM:PPG:Add_100_ChkLicenseFixed was incorrectly counting the
number of fixed licenses in use.

 

-Matt

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, August 07, 2007 5:17 PM
To: arslist@ARSLIST.ORG
Subject: ?*? Re: Licenses not applying through people form

 

** There was a error on a filter that counts licenses. Capture a log and
review the filters that check for fixed licenses and you will see the
qualification is not including fixed as it should.


-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 7 Aug 2007 3:54 pm
Subject: Licenses not applying through people form

** 

I'm just wondering if anyone has had a similar problem-

 

When I try to assign fixed Incident Management licenses via the people
form, I get an error that says "Unable to assign Fixed license. All
Fixed licenses (8) for 'Incident Mgmt/Service Desk' have been assigned."


 

However, if I go to the user form and add BMC:Incident Mgmt User Fixed
to the application license field, it works fine and I get the note that
"the following application fixed licenses have been granted BMC:Incident
Mgmt 5/8." 

 

It seems like the people form isn't seeing that we have licenses
available. Has anyone seen this before?

 

ARS 7  ServiceDesk 7 MSSQL2005 Windows2003

 

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

__20060125___This posting was submitted with HTML in
it___ 

  _  

AOL now offers free email to everyone. Find out more about what's free
from AOL at AOL.com <http://www.aol.com?ncid=AOLAOF0002000437> .

__20060125___This posting was submitted with HTML in
it___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Licenses not applying through people form RESOLVED

[Gayford, Matthew C.]

That was it Roger. Thanks for your help on this!

 

The filter CTM:PPG:Add_100_ChkLicenseFixed was incorrectly counting the number 
of fixed licenses in use.

 

-Matt

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Roger Justice
Sent: Tuesday, August 07, 2007 5:17 PM
To: arslist@ARSLIST.ORG
Subject: ?*? Re: Licenses not applying through people form

 

** There was a error on a filter that counts licenses. Capture a log and review 
the filters that check for fixed licenses and you will see the qualification is 
not including fixed as it should.


-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 7 Aug 2007 3:54 pm
Subject: Licenses not applying through people form

** 

I’m just wondering if anyone has had a similar problem-

 

When I try to assign fixed Incident Management licenses via the people form, I 
get an error that says “Unable to assign Fixed license. All Fixed licenses (8) 
for ‘Incident Mgmt/Service Desk’ have been assigned.” 

 

However, if I go to the user form and add BMC:Incident Mgmt User Fixed to the 
application license field, it works fine and I get the note that “the following 
application fixed licenses have been granted BMC:Incident Mgmt 5/8.” 

 

It seems like the people form isn’t seeing that we have licenses available. Has 
anyone seen this before?

 

ARS 7  ServiceDesk 7 MSSQL2005 Windows2003

 

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

__20060125___This posting was submitted with HTML in it___ 



AOL now offers free email to everyone. Find out more about what's free from AOL 
at AOL.com <http://www.aol.com?ncid=AOLAOF0002000437> .

__20060125___This posting was submitted with HTML in it___ 

Re: Licenses not applying through people form

[Roger Justice]

There was a error on a filter that counts licenses. Capture a log and review 
the filters that check for fixed licenses and you will see the qualification is 
not including fixed as it should.


-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 7 Aug 2007 3:54 pm
Subject: Licenses not applying through people form


** 

I’m just wondering if anyone has had a similar problem-

 

When I try to assign fixed Incident Management licenses via the people form, I 
get an error that says “Unable to assign Fixed license. All Fixed licenses (8) 
for ‘Incident Mgmt/Service Desk’ have been assigned.” 

 

However, if I go to the user form and add BMC:Incident Mgmt User Fixed to the 
application license field, it works fine and I get the note that “the following 
application fixed licenses have been granted BMC:Incident Mgmt 5/8.” 

 

It seems like the people form isn’t seeing that we have licenses available. Has 
anyone seen this before?

 

ARS 7  ServiceDesk 7 MSSQL2005 Windows2003

 

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

__20060125___This posting was submitted with HTML in it___ 


AOL now offers free email to everyone.  Find out more about what's free from 
AOL at AOL.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Licenses problem

[Shellman, David]

As Axton noted Unix systems are licensed to hostid instead of to the NIC.  All 
most everytime we see this on our SUN servers we would stop the AR System, 
delete the .multilicense file and then restart the system.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Jan 04 19:38:33 2007
Subject: Re: Licenses problem

** License files are under /etc/arsystem//

Couple of things:
- Multiple copies of arserver on the same box
- Corrupt .multilicense
- hostid changed
- license file was removed or altered
- permissions changed on license file

Axton Grams


On 1/4/07, [EMAIL PROTECTED] < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > 
wrote:

hi again

Unix AIX 5.3
ARS System: 6.3

the last problem was solved

but when I try log in to Remedy Admin I got this
-
this version of the action request system is ready for use or
evaluation
without or activating authorization key. 
For unlimited capabilities, contact your sales representatives or visit
...---

the server administrator  told me that the NIC is the same, i hasn't
been change?

well what could it be the problem? 
and where can I find the *.lic files in a unix box?

regards


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
<http://www.arslist.org>  ARSlist:"Where the Answers Are"



__20060125___This posting was submitted with HTML in it___ 

Re: Licenses problem

[Axton]

License files are under /etc/arsystem//

Couple of things:
- Multiple copies of arserver on the same box
- Corrupt .multilicense
- hostid changed
- license file was removed or altered
- permissions changed on license file

Axton Grams

On 1/4/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:


hi again

Unix AIX 5.3
ARS System: 6.3

the last problem was solved

but when I try log in to Remedy Admin I got this
-
this version of the action request system is ready for use or
evaluation
without or activating authorization key.
For unlimited capabilities, contact your sales representatives or visit
...---

the server administrator  told me that the NIC is the same, i hasn't
been change?

well what could it be the problem?
and where can I find the *.lic files in a unix box?

regards


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Licenses Information

[Igor Ivanov]

Hello,

"You can turn on server statistics to monitor license usage."...as Misi 
have sad...

SELECT "Server_Statistics"."Fixed_Write_Connections", "Server_Statistics"."F
loating_Write_Lic_Connections", "Server_Statistics"."Number_of_Current_Users
", "Server_Statistics"."Floating_Write_Token_Denied", "Server_Statistics"."M
odified_Date", "Server_Statistics"."Read_Only_Connections"
 FROM   "Server_Statistics" "Server_Statistics" WHERE ...

You can use my Cristal Report template from 
http://winbeing.bravehost.com/userlicenses.html

Regards,

ii

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Licenses Information

[Puneet MALIK]

Hello Misi,

Thanks a lot for the advise.. But unfornately   https://www.rrr.se site is
not available. I will try again after sometime to check...

Regards, Puneet Malik

-Original Message-
From: Misi Mladoniczky [mailto:[EMAIL PROTECTED] 
Sent: Monday, September 18, 2006 3:52 PM
To: arslist@ARSLIST.ORG
Cc: [EMAIL PROTECTED]
Subject: Re: Licenses Information

Hi Puneet Malik,

Unfortunately, there is no such table.

You can turn on server statistics to monitor license usage.

The user.log-file is a good place to go for license usage statistics.

You can use the FREE part of our rrrLicense-tool tool to parse and present
the data in a nice way: http://www.rrr.se/c/online/l/rrrlic1.png

You will also be able to determine how well you have allocated your licenses
at the moment, as well as your optimum mix of FIXED vs FLOATING licenses.

Access the tool by registering at rrrOnline: https://www.rrr.se

Best Regards - Misi, RRR AB, http://www.rrr.se

> Hello All,
>
> In our organistaion there is a need to monitor licenses (Fixed, 
> Floating,
> Read) for remedy (6.3).
>
> Can anybody help me by telling the name of database table (database 
> fields
> description) that is populated used when a license is allotted to a user.
> So that I can pick the information from db table and compare it with 
> arsystem.lic and get the trend on the remedy servers.
>
> Also, if somebody can tell me is the remedy schema documented and is 
> available to the customers.
>
> Thanks to please help ASAP.
>
> Regards
> Puneet Malik
>
>
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> http://www.wwrug.org
>

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Licenses Information

[Sinclair, Carin]

Hi, 

No tool  what we have done is created workflow that fires on the INIT
form to get the license from USER and write to log file.

Carin

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Puneet MALIK
Sent: Monday, September 18, 2006 3:57 AM
To: arslist@ARSLIST.ORG
Subject: Licenses Information

Hello All,

In our organistaion there is a need to monitor licenses (Fixed,
Floating, Read) for remedy (6.3). 

Can anybody help me by telling the name of database table (database
fields description) that is populated used when a license is allotted to
a user. So that I can pick the information from db table and compare it
with arsystem.lic and get the trend on the remedy servers.

Also, if somebody can tell me is the remedy schema documented and is
available to the customers.

Thanks to please help ASAP.

Regards
Puneet Malik



 


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Licenses Information

[Misi Mladoniczky]

Hi Puneet Malik,

Unfortunately, there is no such table.

You can turn on server statistics to monitor license usage.

The user.log-file is a good place to go for license usage statistics.

You can use the FREE part of our rrrLicense-tool tool to parse and present
the data in a nice way: http://www.rrr.se/c/online/l/rrrlic1.png

You will also be able to determine how well you have allocated your
licenses at the moment, as well as your optimum mix of FIXED vs FLOATING
licenses.

Access the tool by registering at rrrOnline: https://www.rrr.se

Best Regards - Misi, RRR AB, http://www.rrr.se

> Hello All,
>
> In our organistaion there is a need to monitor licenses (Fixed, Floating,
> Read) for remedy (6.3).
>
> Can anybody help me by telling the name of database table (database fields
> description) that is populated used when a license is allotted to a user.
> So that I can pick the information from db table and compare it with
> arsystem.lic and get the trend on the remedy servers.
>
> Also, if somebody can tell me is the remedy schema documented and is
> available to the customers.
>
> Thanks to please help ASAP.
>
> Regards
> Puneet Malik
>
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Licenses monitoring

[Misi Mladoniczky]

Marwa,

Sorry, I did not see this post until now.

We had a server-down-problem in the early April, this is probably why you
got the error message...

The server has been running fine since the 12th of April.

You can either upload and compile your logfiles to our server, or you cand
download and install rrrOffline on your desktop computer to keep
everything behind your firewalls.

Best Regards - Misi, RRR AB, http://www.rrr.se

> Hi Misi;
>
> I wanted to look at your licenses management application but the site is
> giving me an error message;
>
> Gateway Timeout
> The following error occurred:
> [code=GATEWAY_TIMEOUT] A gateway timeout occurred. The server is
> unreachable. Retry the request.
>
>
> How does your license management application work?
> Do you load up the logfile into it?
>
>
> Thanks in advance
> Marwa
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED]
> Sent: April 3, 2006 3:41 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Licenses monitoring
>
>
> Hi again,
>
> If you mean users who use much of the systems resources, I would suggest
> API-logging. The API-log will grow quite fast, but not nearly as fast as
> SQL/FLTR-logging.
>
> This is the type of info you can get from an API loggfile:
> http://www.rrr.se/tmp/rrrLogUserAPI.html
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
>> Hi Marwa,
>>
>> What exactly do you mean by "power users"?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
>>
>>> Does anyone know of an easy way of monitoring licenses usage for all
>>> users
>>> besides the user log and the server statistics form? I want to be able
>>> to
>>> identify power users?
>>>
>>> Thanks in advance
>>>
>>> Marwa
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org
>

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org