Re: Operational Catalog Examples
What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
Rick - That's a great resource! Steve On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
I think all of that would be under (OpCat2) Access or Permissions or however you want to word it. Access is a broader term, which could include permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd probably go for that. Rick On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Hi Rick, Just read your paper and it is great so thanks. We are still on Help Desk 6 but I know at some point will have to go the ITSM 7.x route. How would you categorize things like account access, password resets etc? Thanks, Brian -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, June 04, 2008 1:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Operational Catalog Examples ** Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
Hi Rick, Could you please point me to a similar document around Product categorization? Thanks and Regards Naveen Kaushik From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, June 05, 2008 12:24 AM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** I think all of that would be under (OpCat2) Access or Permissions or however you want to word it. Access is a broader term, which could include permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd probably go for that. Rick On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Hi Rick, Just read your paper and it is great so thanks. We are still on Help Desk 6 but I know at some point will have to go the ITSM 7.x route. How would you categorize things like account access, password resets etc? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 04, 2008 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
That would be the Definitive Software Library (DSL), which is provided by BMC with the ITSM 7 suite. Rick On Wed, Jun 4, 2008 at 12:12 PM, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi Rick, Could you please point me to a similar document around Product categorization? Thanks and Regards Naveen Kaushik -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, June 05, 2008 12:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Operational Catalog Examples ** I think all of that would be under (OpCat2) Access or Permissions or however you want to word it. Access is a broader term, which could include permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd probably go for that. Rick On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Hi Rick, Just read your paper and it is great so thanks. We are still on Help Desk 6 but I know at some point will have to go the ITSM 7.x route. How would you categorize things like account access, password resets etc? Thanks, Brian -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, June 04, 2008 1:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Operational Catalog Examples ** Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, *Rick Cook* [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
Is that included as part of the package? I was under the impression that the DSL was a separate product. On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** That would be the Definitive Software Library (DSL), which is provided by BMC with the ITSM 7 suite. Rick On Wed, Jun 4, 2008 at 12:12 PM, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi Rick, Could you please point me to a similar document around Product categorization? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
As a starting point for product categorisation you could try the BMC best practice product categorisation that you'll find in the Foundation/Topology Discovery manuals. Cheers Peter Hi Rick, Could you please point me to a similar document around Product categorization? Thanks and Regards Naveen Kaushik From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, June 05, 2008 12:24 AM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** I think all of that would be under (OpCat2) Access or Permissions or however you want to word it. Access is a broader term, which could include permissions, account setup, issuing VPN keys, TCP/IP porting, etc., so I'd probably go for that. Rick On Wed, Jun 4, 2008 at 11:37 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Hi Rick, Just read your paper and it is great so thanks. We are still on Help Desk 6 but I know at some point will have to go the ITSM 7.x route. How would you categorize things like account access, password resets etc? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 04, 2008 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** Well, Steve, I recently wrote a paper on this topic that you might find helpful, as others have. It's available on the BMC Development Network at this link: http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jun 4, 2008 at 9:53 AM, Lister Account [EMAIL PROTECTED] wrote: ** Sorry - Version 7 of ITSM - I didn't specify since the operational catalog is only present in ITSM 7. And my lack of a name is because I use this e-mail address as an arslist archive that is shared with a few people for a few different lists. But my name is Steve, and I'm a Reme-holic :) On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** What version of ITSM are you looking at using? I may be able to help you. Rick P.S. We appreciate it here if you tell us at least your name, so we know to call you something other than lister345. On Wed, Jun 4, 2008 at 8:48 AM, Lister Account [EMAIL PROTECTED] wrote: ** I was wondering if anybody out there is willing to share a spreadsheet of their operational catalog. We're putting ours together, but it would be nice to have an existing example from another remedy customer to use as a starting point. I've started to put some values together based on what I can glean from our existing CTI list and what I know about our business, but... I'd really like to take a peek over someone else's shoulder :) I'd appreciate anybody's help. You can send me info off list if you want. Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
Yes, it is included as part of the package in ITSM 7.x as is the Atrium CMDB. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lister Account Sent: Wednesday, June 04, 2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Operational Catalog Examples ** Is that included as part of the package? I was under the impression that the DSL was a separate product. On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** That would be the Definitive Software Library (DSL), which is provided by BMC with the ITSM 7 suite. Rick On Wed, Jun 4, 2008 at 12:12 PM, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi Rick, Could you please point me to a similar document around Product categorization? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
It is a seperate product that can be installed at the time of installing any one of the ITSM application if you have the DSL data checked during the install.. you install it on any one - preferably the last ITSM application that you choose to install as installation of DSL takes a lot of time and it makes no sense to install it during the installation of the apps that you install preceeding the last.. Even after you install the DSL data, you need to manually import it from the staging Import form. See documentations for more details.. Joe - Original Message From: Lister Account [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, June 4, 2008 4:06:32 PM Subject: Re: Operational Catalog Examples ** Is that included as part of the package? I was under the impression that the DSL was a separate product. On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** That would be the Definitive Software Library (DSL), which is provided by BMC with the ITSM 7 suite. Rick On Wed, Jun 4, 2008 at 12:12 PM, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi Rick, Could you please point me to a similar document around Product categorization? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Operational Catalog Examples
It is (or can be) a separate install, but it's not a separate product. It's just data. I don't even think that there's a separate cost for it, though I don't have a price sheet to verify that. Rick On Wed, Jun 4, 2008 at 1:06 PM, Lister Account [EMAIL PROTECTED] wrote: ** Is that included as part of the package? I was under the impression that the DSL was a separate product. On 6/4/08, Rick Cook [EMAIL PROTECTED] wrote: ** That would be the Definitive Software Library (DSL), which is provided by BMC with the ITSM 7 suite. Rick On Wed, Jun 4, 2008 at 12:12 PM, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi Rick, Could you please point me to a similar document around Product categorization? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
