Re: Slow saving Active Links after ITSM app install
There are two things I do that seem to help quite a bit. 1) Keep your dev server in Development Cache Mode and when you make changes to production, set it to that mode temporarily until you are finished with your changes. 2) This is probably controversial and I don't like it either, but if you leave Allow Unqualified Searches available, workflow saves will run faster. I have no idea why that option affects the Admin tool, and BMC support doesn't believe that it speeds the Admin tool up, but it does. Of course, this is on 7.0.1p2 - p4 on Windows with SQL Server 2005 as a DB. It may not work for everyone. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marino, Melanie A Sent: Wednesday, January 30, 2008 2:56 PM To: arslist@ARSLIST.ORG Subject: Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
I can confirm the dev cache mode - migrator 7.x slows to a CRAWL unless _both_ servers are in dev cache mode. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, January 31, 2008 7:37 AM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install ** There are two things I do that seem to help quite a bit. 1) Keep your dev server in Development Cache Mode and when you make changes to production, set it to that mode temporarily until you are finished with your changes. 2) This is probably controversial and I don't like it either, but if you leave Allow Unqualified Searches available, workflow saves will run faster. I have no idea why that option affects the Admin tool, and BMC support doesn't believe that it speeds the Admin tool up, but it does. Of course, this is on 7.0.1p2 - p4 on Windows with SQL Server 2005 as a DB. It may not work for everyone. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marino, Melanie A Sent: Wednesday, January 30, 2008 2:56 PM To: arslist@ARSLIST.ORG Subject: Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. Marino, Melanie A [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2008 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
I could be wrong, but as I understand the problem, the large (10k-30k) number of Active Links in the various ITSM products exceeds the ability for the Admin tool and the metatables to process those as quickly as it could for the exponentially smaller sets for which the structures were designed. I was actually wondering this morning why Active Links are slow to open in Admin, but Filters and Menus are not. Yet another reason we need to move off the Admin tool to the new Eclipse one. Rick On 1/30/08, Marino, Melanie A [EMAIL PROTECTED] wrote: ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
Hi. ITSM is a large application, and everything will take longer time. When you develope on a server that has ITSM installed, you must always set the server in Development Cache Mode. /Rune Sorlid 2008/1/30, SUBSCRIBE arslist Melissa [EMAIL PROTECTED]: ** Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. *Marino, Melanie A [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2008 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
check the CMDB Performance Guide.. It discusses a couple of issues you might be experiencing .. Indexes seemed to be a hot issue.. Recommendation was to put all those indexes on a seperate tablespace ... Also EIE needs the right amount of Theads with 2 GIG of ram allocated -- 2 threads per CPU.. Just read the guide.. I hope that will help you some.. unless you already did that.. On 1/30/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote: ** Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. *Marino, Melanie A [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2008 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Patrick Zandi Dev Technology Group -- www.devtechnology.com Exceeding your Expectations ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
By the way - if you are working on a development server you can always put it in development cache mode. This should help somewhat. Make sure you read up on the pros/cons of doing this. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, January 30, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install ** check the CMDB Performance Guide.. It discusses a couple of issues you might be experiencing .. Indexes seemed to be a hot issue.. Recommendation was to put all those indexes on a seperate tablespace ... Also EIE needs the right amount of Theads with 2 GIG of ram allocated -- 2 threads per CPU.. Just read the guide.. I hope that will help you some.. unless you already did that.. On 1/30/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote: ** Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. Marino, Melanie A [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2008 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Patrick Zandi Dev Technology Group -- www.devtechnology.com Exceeding your Expectations ! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
We also experienced this and after all normal research failed to turn anything up we opened a BMC Support ticket. No luck from that - the response was basically that it was operating as designed. We submitted an enhancement request. One very important observation that a colleague made was that the slow response is enabled by having the Details view open in the Admin Tool. Using View 'List' returns the response time back to acceptable from unbearable. -david _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: January 30, 2008 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install By the way - if you are working on a development server you can always put it in development cache mode. This should help somewhat. Make sure you read up on the pros/cons of doing this. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, January 30, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install ** check the CMDB Performance Guide.. It discusses a couple of issues you might be experiencing .. Indexes seemed to be a hot issue.. Recommendation was to put all those indexes on a seperate tablespace ... Also EIE needs the right amount of Theads with 2 GIG of ram allocated -- 2 threads per CPU.. Just read the guide.. I hope that will help you some.. unless you already did that.. On 1/30/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote: ** Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. Marino, Melanie A [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2008 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Slow saving Active Links after ITSM app install ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Patrick Zandi Dev Technology Group -- www.devtechnology.com Exceeding your Expectations ! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
That makes sense. If you watch the Server SQL log when you select Active Links in the Admin tool (when you have the Details displayed) it pulls data for the active links by ID in groups of 200. Filters, on the other hand, do the pull of data in a single SQL statement. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kifinti AR Developer Sent: Wednesday, January 30, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install ** We also experienced this and after all normal research failed to turn anything up we opened a BMC Support ticket. No luck from that - the response was basically that it was operating as designed. We submitted an enhancement request. One very important observation that a colleague made was that the slow response is enabled by having the Details view open in the Admin Tool. Using View 'List' returns the response time back to acceptable from unbearable. -david From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: January 30, 2008 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install By the way - if you are working on a development server you can always put it in development cache mode. This should help somewhat. Make sure you read up on the pros/cons of doing this. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, January 30, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Slow saving Active Links after ITSM app install ** check the CMDB Performance Guide.. It discusses a couple of issues you might be experiencing .. Indexes seemed to be a hot issue.. Recommendation was to put all those indexes on a seperate tablespace ... Also EIE needs the right amount of Theads with 2 GIG of ram allocated -- 2 threads per CPU.. Just read the guide.. I hope that will help you some.. unless you already did that.. On 1/30/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote: ** Saving everything is VERY slow for us, not just active links. It's like it takes the tool forever to respond after the save is complete. Don't have an answer, but you aren't the only one. Marino, Melanie A [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/30/2008 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Slow saving Active Links after ITSM app install All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -- Patrick Zandi Dev Technology Group -- www.devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
Hi! Rick's right about the issue, but there is a workaround. The problem is not in saving the active link, but in refreshing the list of links afterwards. I have found two modes of operation that make this performance acceptable (for me - your milage will vary). The first is to set your View to be a List instead of Details. This is better by far. The second is to open and work on your active link, but before saving it set your server window to look at something which will not be refreshed when you save, such as filters or forms. Control-Tab is your friend in this mode. It's pretty common for me to create one active link at the start of a modification or project, then make a few more usiing Save As on the File menu. After I have built all my links Then get the Details view. It takes a while, but you only need to endure the wait once. Doug ___ Doug Blair Remedy Skilled Professional dougatblairingdotcom +1-224-558-5462 .. Original Message ... On Wed, 30 Jan 2008 13:07:49 -0800 Rick Cook [EMAIL PROTECTED] wrote: ** I could be wrong, but as I understand the problem, the large (10k-30k) number of Active Links in the various ITSM products exceeds the ability for the Admin tool and the metatables to process those as quickly as it could for the exponentially smaller sets for which the structures were designed. I was actually wondering this morning why Active Links are slow to open in Admin, but Filters and Menus are not. Yet another reason we need to move off the Admin tool to the new Eclipse one. Rick On 1/30/08, Marino, Melanie A [EMAIL PROTECTED] wrote: ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Slow saving Active Links after ITSM app install
This is the root of the problem. The admin tool downloads details for all active links when veiwing details every time a refresh of the active link list needs to be updated. This equates to around 12mb of data sent over the wire on our servers for each refresh. It's slow even on a fast network, and it ties up the single admin thread for everyone during the time the data is transmitted. I have a write up on the root cause of this issue at http://bugs.arswiki.org/show_bug.cgi?id=58 with all the nitty gritty details. I just have to say that the admin tool has turned into a heap of junk code. It isn't and hasn't been maintained properly for a long time now. I hope BMC is making the right decision to scrap it and replace it with the Eclipse based admin ui, and I hope there are some lessons learned from this so far as code management and design practices. In the mean time though, we are all stuck working with a piece of junk. - memory leaks - illegal memory operations that cause the admin app to crash - performance nightmare - form view details are no longer properly maintained when committing changes back to arserver - no major improvements in many versions What will be interesting is how much memory my workstation will require with an eclipse based ui; I'm really hoping that the 2gb I have now in the machine is adequate in allowing me to work the way I am accustomed to. Guess we'll have to wait and see how well they write it. Axton Grams On Jan 30, 2008 5:49 PM, Doug Blair [EMAIL PROTECTED] wrote: Hi! Rick's right about the issue, but there is a workaround. The problem is not in saving the active link, but in refreshing the list of links afterwards. I have found two modes of operation that make this performance acceptable (for me - your milage will vary). The first is to set your View to be a List instead of Details. This is better by far. The second is to open and work on your active link, but before saving it set your server window to look at something which will not be refreshed when you save, such as filters or forms. Control-Tab is your friend in this mode. It's pretty common for me to create one active link at the start of a modification or project, then make a few more usiing Save As on the File menu. After I have built all my links Then get the Details view. It takes a while, but you only need to endure the wait once. Doug ___ Doug Blair Remedy Skilled Professional dougatblairingdotcom +1-224-558-5462 .. Original Message ... On Wed, 30 Jan 2008 13:07:49 -0800 Rick Cook [EMAIL PROTECTED] wrote: ** I could be wrong, but as I understand the problem, the large (10k-30k) number of Active Links in the various ITSM products exceeds the ability for the Admin tool and the metatables to process those as quickly as it could for the exponentially smaller sets for which the structures were designed. I was actually wondering this morning why Active Links are slow to open in Admin, but Filters and Menus are not. Yet another reason we need to move off the Admin tool to the new Eclipse one. Rick On 1/30/08, Marino, Melanie A [EMAIL PROTECTED] wrote: ** All, After we installed ITSM 7.0 it is extremely slow displaying or saving Active Links. We have logged a ticket with Remedy and thier only answer is this will be fixed when they upgrade the Admin tool. Has anyone else experienced this? What is your workaround -if any? Thanks, Melanie Marino KPMG LLP [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
